Lexmark E322n, E322, E320 Service Manual

Lexmark™ E32xark™ E32xx

• Table of Contentsable of Contentsble of Contentsle of Contentse of Contents of Contentsof Contentsf Contents ContentsContentsontentsntentstentsentsntstss

• Start Diagnosticstart Diagnosticsart Diagnosticsrt Diagnosticst Diagnostics DiagnosticsDiagnosticsiagnosticsagnosticsgnosticsnosticsosticssticsticsicscss

• Safety and Noticesafety and Noticesfety and Noticesety and Noticesty and Noticesy and Notices and Noticesand Noticesnd Noticesd Notices NoticesNoticesoticesticesicescesess

• Trademarksrademarksademarksdemarksemarksmarksarksrkskss

4500

• Indexndexdexexx

•Manuals Menuanuals Menunuals Menuuals Menuals Menuls Menus Menu MenuMenuenunuu

Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.

4500–E32x

Edition: September 2001
The following paragraph does not apply to any country where such provisions are

inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions; therefore, this isclaimer of express or implied warranties in certain transactions; therefore, this
statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later
editions. Improvements or changes in the products or the programs described may be
made at any time.

Comments may be addressed to Lexmark International, Inc., Department D22A/032-2,
740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at U.S.A or e-mail at
[e-mail]. Lexmark may use or distribute any of the
information you supply in any way it believes appropriate without incurring any obligation
to you. You can purchase additional copies of publications related to this product by
calling 1-800-553-9727. In other countries, contact your point of purchase.

Lexmark, Lexmark with diamond design, ImageQuick, and MarkVision are trademarks of MarkVision are trademarks of
Lexmark International, Inc., registered in the United States and/or other countries.

Other trademarks are the property of their respective owners.

© Copyright Lexmark International, Inc. 2001.
All rights reserved.

UNITED STATES GOVERNMENT RESTRICTED RIGHTSGOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at )(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.40550.

U.S.A. P/N: 12G9065

4500–32x

Table of Contentstents

Laser Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Model Differences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printer Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Printer Dimensions and Clearance . . . . . . . . . . . . . . . . . . . 1-2

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-44

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Status Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Attendance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

Service Error CodesCodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

Operator Panel LED Summary Tableble . . . . . . . . . . . . . . . . 2-28

Error Code Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28

Power–On Self Test (POST). . . . . . . . . . . . . . . . . . . . . . . 2-36

Symptom Tablesmptom Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36

Service Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-39

Cooling Fan Service Check. . . . . . . . . . . . . . . . . . . . . . . . 2-4040

Cover Interlock Switch Service Check . . . . . . . . . . . . . . . 2-40

Engine Board Service Check . . . . . . . . . . . . . . . . . . . . . . 2-41

Dead Machine Service Check. . . . . . . . . . . . . . . . . . . . . . 2-433

Low Voltage Power Supply (LVPS) Service Check . . . . . 2-44

Fuser Service Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45

Cold Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-47

Hot Fuser Service Check . . . . . . . . . . . . . . . . . . . . . . . . . 2-48

Main Motor Service Check . . . . . . . . . . . . . . . . . . . . . . . . 2-48

Operator Panel Service Check . . . . . . . . . . . . . . . . . . . . . 2-49

Operator Panel Button Service Check . . . . . . . . . . . . . . . 2-50

Paper Feed Service Checksd Service Checks . . . . . . . . . . . . . . . . . . . . . . . 2-51

Parallel Port Service Check . . . . . . . . . . . . . . . . . . . . . . . 2-54

Print Quality Service Checks. . . . . . . . . . . . . . . . . . . . . . . 2-55

Solving Print Quality Problems ms . . . . . . . . . . . . . . . . . . . . . 2-62

Resetting User Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . 2-70

Using the Special Function MenuMenu. . . . . . . . . . . . . . . . . . . 2-71

iii

4500–32x

Restoring Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . 2-72

Using Hex Trace ModeTrace Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-73

Using Print Quality Test Pages . . . . . . . . . . . . . . . . . . . . 2-74

Advanced Troubleshooting Modevanced Troubleshooting Mode. . . . . . . . . . . . . . . . . . . 2-75

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Performing Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Information Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Printer Operation Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Printer Modes Summary Table . . . . . . . . . . . . . . . . . . . . . . . . 3-3

Normal Printing Modeg Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Demo Printing Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Printing Menu Settings Page . . . . . . . . . . . . . . . . . . . . . . . 3-8

Diagnostic Tests Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Special Function Menul Function Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Repair Informationpair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-Sensitive PartsParts . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Removal Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Cover Removals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Auto Sheet Feed (ASF) Assembly Removaly Removal . . . . . . . . . . . 4-3

Printhead Assembly Removal . . . . . . . . . . . . . . . . . . . . . . 4-4

Controller Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Controller Board Cage Removal . . . . . . . . . . . . . . . . . . . . 4-4

High Voltage Power Supply (HVPS) Removal Voltage Power Supply (HVPS) Removal . . . . . . . . . 4-5

Cooling Fan RemovalFan Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Low Voltage Power Supply (LVPS) Removal. . . . . . . . . . . 4-5

Engine Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Charge Roll Assembly Removal. . . . . . . . . . . . . . . . . . . . . 4-6

Fuser Assembly Removaluser Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Transfer Roll Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Paper Feed Clutch Solenoid Removalch Solenoid Removal. . . . . . . . . . . . . . . . 4-7

D Roll Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

LVPS – Low Voltage Power Supply Board r Supply Board . . . . . . . . . . . . 5-1

Engine Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

RIP Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

HVPS – High Voltage Power Supply BoardVPS – High Voltage Power Supply Board. . . . . . . . . . . . 5-7

Option Card Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

iv Service Manual

4500–32x

Parts Catalogg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to Use this Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Assembly 1: y 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Assembly 2: Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Assembly 3: Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6

Assembly 4: Main Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8

Assembly 5: Paper Feed per Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Assembly 6: Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Assembly 7: Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14

Assembly 8: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16

Assembly 9: Cables (no illustration). . . . . . . . . . . . . . . . . . . . 7-18

Assembly 10: Miscellaneous (no illustration). . . . . . . . . . . . . 7-20

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1

v

4500–32x

vi Service Manual

4500–32x

Laser Noticesces

The following laser notice label may be affixed to this printer:

Laser Advisory Labelory Label

Class 1 Laser Statement Labeltatement Label

The laser statement label is located on the rear of the rear cover
assembly.

Laser Notices vii

4500–32x

Laser Noticer Notice

The printer is certified in the U.S. to conform to the requirements of quirements of
DHHS 21 CFR Subchapter J for Class I (1) laser products, and ) laser products, and
elsewhere is certified as a Class I laser product conforming to the
requirements of IEC 60825.

Class I laser products are not considered to be hazardous. The be hazardous. The
printer contains internally a Class IIIb (3b) laser that is nominally a 5
milliwatt gallium arsenide laser operating in the wav elength region of f
770-795 nanometers. The laser system and printer are designed so
there is never any human access to laser radiation above a Class I Class I
level during normal operation, user maintenance, or prescribed
service condition.

Laser

Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die SA die
Anforderungen der Bestimmung DHHS (Department of Health and
Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). CFR Teil J für Laserprodukte der Klasse I (1).
In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, Drucker als Laserprodukt der Klasse I,
der die Anforderungen der IEC (International Electrotechnical
Commission) 60825 gemäß amtlicher Bestätigung erfüllt.60825 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des dukte der Klasse I gelten als unschädlich. Im Inneren des
Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es
sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen Milliwatt handelt, der Wellen
der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der ystem und der
Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung
durch den Benutzer oder bei ordnungsgemäßer Wartung durch den äßer Wartung durch den
Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde,
Menschen keinesfalls erreicht.

viii Service Manual

4500–32x

Avis relatif à l’utilisation de laserà l’utilisation de lasere laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux
provisions DHHS 21 CFR alinéa J concernant les produits laser de FR alinéa J concernant les produits laser de
Classe I (1). Pour les autres pays : cette imprimante répond aux
normes IEC 60825 relatives aux produits laser de Classe I.0825 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considérés comme des produits
non dangereux. Cette imprimante est équipée d’un laser de Classe
IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 3b) (arséniure de gallium d’une puissance nominale de 5
milliwatts) émettant sur des longueurs d’onde comprises entre 770
et 795 nanomètres. L’imprimante et son système laser sont conçus ystème laser sont conçus
pour impossible, dans des conditions normales d’utilisation,
d’entretien par l’utilisateur ou de révision, l’exposition à des
rayonnements laser supérieurs à des rayonnements de Classe I .

Avvertenze sui prodotti laserui prodotti laserer

Questa stampante è certificata negli Stati Uniti per essere conforme Stati Uniti per essere conforme
ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di
classe 1 ed è certificata negli altri Paesi come prodotto laser di è certificata negli altri Paesi come prodotto laser di
classe 1 conforme ai requisiti della norma CEI 60825.5.

I prodotti laser di classe non sono considerati pericolosi. La
stampante contiene al suo interno un laser di classe IIIb (3b)
all’arseniuro di gallio della potenza di 5mW che opera sulla
lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema
laser e la stampante sono stati progettati in modo tale che le
persone a contatto con la stampante, durante il normale
funzionamento, le operazioni di servizio o quelle di assistenza
tecnica, non ricevano radiazioni laser superiori al livello della classe

1.

Laser Noticesotices ix

4500–32x

Avisos sobre el láseráser

Se certifica que, en los EE.UU., esta impresora cumple los
requisitos para los productos láser de Clase I (1) establecidos en el blecidos en el
subcapítulo J de la norma CFR 21 del DHHS (Departamento de
Sanidad y Servicios) y, en los demás países, reúne todas las y Servicios) y, en los demás países, reúne todas las
condiciones expuestas en la norma IEC 60825 para productos láser 25 para productos láser
de Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La
impresora contiene en su interior un láser de Clase IIIb (3b) de
arseniuro de galio de funcionamiento nominal a 5 milivatios en una
longitud de onda de 770 a 795 nanómetros. El sistema láser y la 0 a 795 nanómetros. El sistema láser y la
impresora están diseñados de forma que ninguna persona pueda
verse afectada por ningún tipo de radiación láser superior al niv el de ún tipo de radiación láser superior al nivel de
la Clase I durante su uso normal, el mantenimiento realizado por el
usuario o cualquier otra situación de servicio técnico.

Declaração sobre Laser bre Laser
A impressora está certificada nos E.U.A. em conformidade com os

requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a HHS 21 CFR Subcapítulo J para a
Classe I (1) de produtos laser. Em outros locais, está certificada ficada
como um produto laser da Classe I, em conformidade com os
requisitos da norma IEC 60825.

Os produtos laser da Classe I não são considerados perigosos.
Internamente, a impressora contém um produto laser da Classe IIIb ém um produto laser da Classe IIIb
(3b), designado laser de arseneto de potássio, de 5 milliwatts
,operando numa faixa de comprimento de onda entre 770 e 795 0 e 795
nanómetros. O sistema e a impressora laser foram concebidos de
forma a nunca existir qualquer possiblidade de acesso humano a
radiação laser superior a um nível de Classe I durante a operação ão laser superior a um nível de Classe I durante a operação
normal, a manutenção feita pelo utilizador ou condições de
assistência prescritas.

x Service Manual

4500–32x

Laserinformatiematie

De printer voldoet aan de eisen die gesteld worden aan een worden aan een
laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen
vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in R Subchapter J, voor andere landen in
IEC 60825.

Laserprodukten van klasse I worden niet als ongevaarlijk serprodukten van klasse I worden niet als ongevaarlijk
aangemerkt. De printer is voorzien van een laser van klasse IIIb
(3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met
een golflengte van 770-795 nanometer. Het lasergedeelte en de 95 nanometer. Het lasergedeelte en de
printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of
reparatie conform de voorschriften, nooit blootstelling mogelijk is
aan laserstraling boven een niveau zoals voorgeschreven is voor
klasse 1.

Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i Klasse I-laserprodukt, i
overenstemmelse med kravene i IEC 60825.

Klasse I-laserprodukter betragtes ikke som farlige. Printeren Printeren
indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5
milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet ølgelængdeområdet
770-795 nanometer. Lasersystemet og printeren er udformet
således, at mennesker aldrig udsættes for en laserstråling over
Klasse I-niveau ved normal drift, brugervedligeholdelse eller
obligatoriske servicebetingelser.

Laser Notices xi

4500–32x

Huomautus laserlaitteestaitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS ysvalloissa luokan I (1) laserlaitteiden DHHS
21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I pter J -määrityksen mukainen ja muualla luokan I
laserlaitteiden IEC 60825 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. van vaar allisia käyttäjälle.
Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin
galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. 95 nanometriä.
Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei
altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen
normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden
huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina
näkymättömälle lasersäteilylle. Älä katso säteeseen.ömälle lasersäteilylle. Älä katso säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och ålning när denna del är öppnad och
spärren är urkopplad. Betrakta ej strålen.

Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 A certifierad att motsvara kraven i DHHS 21
CFR, underparagraf J för laserprodukter av Klass I (1). I andra graf J för laser produkter av Klass I (1). I andra
länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt
kraven i IEC 60825.0825.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en
inbyggd laser av Klass IIIb (3b) som består av en laserenhet av yggd laser av Klass IIIb (3b) som består av en laserenhet av
gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770-770-
795 nanometer. Lasersystemet och skrivaren är utf ormade så att det
aldrig finns risk för att någon person utsätts för laserstrålning över person utsätts för laserstrålning över
Klass I-nivå vid normal användning, underhåll som utförs av
användaren eller annan föreskriven serviceåtgärd.

xii Service Manual

4500–32x

Laser-meldinglding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, USA etter kravene i DHHS 21 CFR,
underkapittel J, for klasse I (1) laserprodukter, og er i andre land sse I (1) laserprodukter, og er i andre land
godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC

60825.
Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren å betrakte som farlige. Skriveren

inneholder internt en klasse IIIb (3b)-laser, som består av en
gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet
770-795 nanometer. Lasersystemet og skriveren er utformet slik at 5 nanometer. Lasersystemet og skriveren er utformet slik at
personer aldri utsettes for laserstråling ut over klasse I-nivå under
vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne
serviceoperasjoner.

Avís sobre el Làserobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora Units, aquesta impressora
compleix els requisits de DHHS 21 CFR, apartat J, pels productes
làser de classe I (1), i segons ha estat certificat en altres llocs, és un àser de classe I (1), i segons ha estat certificat en altres llocs, és un
producte làser de classe I que compleix els requisits d’IEC 60825.825.

Els productes làser de classe I no es consideren perillosos. Aquesta
impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, ) d’arseniür de gal.li,
nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona
de 770-795 nanòmetres. El sistema làser i la impressora han sigut han sigut
concebuts de manera que mai hi hagi exposició a la radiació làser
per sobre d’un nivell de classe I durant una operació normal, durant
les tasques de manteniment d’usuari ni durant els serveis que
satisfacin les condicions prescrites.

Laser Notices xiii

4500–32x

Japanese Laser Noticeapanese Laser Noticeotice

Chinese Laser NoticeLaser Notice

xiv Service Manual

4500–32x

Korean Laser NoticeNotice

Laser Notices xv

4500–32x

xvi Service Manual

4500–32x

Safety Informationormation

• This product is designed, tested and approved to meet strict

global safety standards with the use of specific Lexmark
components. The safety f eatures of some parts may not alw ays
be obvious. Lexmark is not responsible for the use of other
replacement parts.

• The maintenance information for this product has been

prepared for use by a professional service person and is not
intended to be used by others.

• There may be an increased risk of electric shock and personal

injury during disassembly and servicing of this product.
Professional service personnel should understand this and take
necessary precautions.

Consignes de Sécurité gnes de Sécurité urité

• Ce produit a été conçu, testé et approuvé pour respecter les

normes strictes de sécurité globale lors de l'utilisation de
composants Lexmark spécifiques. Les caractéristiques de
sécurité de certains éléments ne sont pas toujours évidentes.
Lexmark ne peut être tenu responsable de l'utilisation d'autres
pièces de rechange.èces de rechange.

• Les consignes d'entretien et de réparation de ce produit

s'adressent uniquement à un personnel de maintenance
qualifié.

• Le démontage et l'entretien de ce produit pouvant présenter

certains risques électriques, le personnel d'entretien qualifié
devra prendre toutes les précautions nécessaires.

Safety Informationy Information xvii

4500–32x

Norme di sicurezza di sicurezza

• Il prodotto è stato progettato, testato e approv ato in conformità a

severi standard di sicurezza e per l’utilizzo con componenti
Lexmark specifici. Le caratteristiche di sicurezza di alcune parti xmark specifici. Le caratteristiche di sicurezza di alcune parti
non sempre sono di immediata comprensione. Lexmark non è
responsabile per l’utilizzo di parti di ricambio di altri produttori.

• Le informazioni riguardanti la manutenzione di questo prodotto

sono indirizzate soltanto al personale di assistenza autorizzato.

• Durante lo smontaggio e la manutenzione di questo prodotto, il

rischio di subire scosse elettriche e danni alla persona è più
elevato. Il personale di assistenza autorizzato, deve, quindi,
adottare le precauzioni necessarie.

Sicherheitshinweise herheitshinweise

• Dieses Produkt und die zugehörigen Komponenten wurden Produkt und die zugehörigen Komponenten wurden

entworfen und getestet, um beim Einsatz die weltweit gültigen
Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten Die sicherheitsrelevanten
Funktionen der Bauteile und Optionen sind nicht immer
offensichtlich. Sofern Teile eingesetzt werden, die nicht von werden, die nicht von
Lexmark sind, wird von Lexmark keinerlei Verantwortung oder
Haftung für dieses Produkt übernommen.

• Die Wartungsinformationen für dieses Produkt sind Wartungsinformationen für dieses Produkt sind

ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.

• Während des Auseinandernehmens und der Wartung des Auseinandernehmens und der Wartung des

Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige örperlicher Verletzung. Das zuständige
Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.

xviii Service Manual

4500–32x

Pautas de Seguridad utas de Seguridad idad

• Este producto se ha diseñado, verificado y aprobado para

cumplir los más estrictos estándares de seguridad global
usando los componentes específicos de Lexmark. Puede que que
las características de seguridad de algunas piezas no sean
siempre evidentes. Le xmark no se hace responsable del uso de
otras piezas de recambio.

• La información sobre el mantenimiento de este producto está

dirigida exclusivamente al personal cualificado de
mantenimiento.

• Existe mayor riesgo de descarga eléctrica y de daños yor riesgo de descarga eléctrica y de daños

personales durante el desmontaje y la reparación de la
máquina. El personal cualificado debe ser consciente de este
peligro y tomar las precauciones necesarias.

Informações de Segurança ões de Segurança ança

• Este produto foi concebido, testado e aprovado para satisfazer

os padrões globais de segurança na utilização de componentes ça na utilização de componentes
específicos da Lexmark. As funções de segurança de alguns
dos componentes podem não ser sempre óbvias. A Lexmark
não é responsável pela utilização de outros componentes de é responsável pela utilização de outros componentes de
substituição.

• As informações de segurança relativas a este produto

destinam-se a profissionais destes serviços e não devem ser
utilizadas por outras pessoas.

• Risco de choques eléctricos e ferimentos graves durante a ques eléctricos e ferimentos graves durante a

desmontagem e manutenção deste produto. Os profissionais
destes serviços devem estar avisados deste facto e tomar os
cuidados necessários.

Safety Informationy Information xix

4500–32x

Informació de Seguretat ó de Seguretat at

• Aquest producte està dissenyat, comprovat i aprovat per tal à dissenyat, comprovat i aprovat per tal

d'acomplir les estrictes normes de seguretat globals amb la
utililització de components específics de Lexmark. Les
característiques de seguretat d'algunes peces pot ser que no
sempre siguin òbvies. Lexmark no es responsabilitza de l'us
d'altres peces de recanvi.

• La informació pel manteniment d’aquest producte està

orientada exclusivament a professionals i no està destinada a
ningú que no ho sigui.ú que no ho sigui.

• El risc de xoc elèctric i de danys personals pot augmentar

durant el procés de desmuntatge i de servei d’aquest producte.
El personal professional ha d’estar-ne assabentat i prendre les
mesures convenients.

xx Service Manual

4500–32x

Safety Information xxi

4500–32x

Prefacece

This manual contains maintenance procedures for service
personnel. It is divided into the following chapters:

1. General Information contains a general description of the
printer, general environmental, safety instructions, and the
maintenance approach used to repair it.

2. Diagnostic Informationstic Information contains an error indicator table,
symptom tables, and service checks used to isolate failing field
replaceable units (FRUs).FRUs).

3. Diagnostic Aids contains tests and checks used to locate or
repeat symptoms of printer problems.

4. Repair Information provides instructions for making printer
adjustments and removing and installing FRUs.justments and removing and installing FRUs.

5. Connector Locations uses illustrations to identify the
connector locations and test points on the printer.

6. Parts Catalog contains illustrations and part numbers for
individual FRUs.

xxii Service ManualManual

4500–32x00–32x

1. General Informationormation

The Lexmark™ E32x is a letter–quality laser page monochrome
desktop printer designed to fit into space critical environments and vironments and
yet not sacrifice speed or ease of use. The E32x attaches to an IBM
Personal Computer or other computers compatible with the IBM Computer or other computers compatible with the IBM
Personal Computer (with 386 processor or higher) and Macintosh d Macintosh
Computers via the USB connection.

Three printer models are available:

• The Lexmark E320 printer with 4MB of standard memory.E320 printer with 4MB of standard memory.

• The Lexmark E322 printer with 8MB of standard memory.k E322 printer with 8MB of standard memory.

• The Lexmark E322n printer with standard Ethernet and 16MB 6MB

of standard memory.

Model Differences

E320 E322 E322n

MT/Model 4500–001 4500–002 4500–003

Speed 16 ppm 16 ppm 16 ppm
Base Memory 4MB 8MB 16MB

PostScript
Level 2
emulation

PPDS Not available Standard Standard
PCL PCL 5E PCL 6 PCL 6

MAC
compatibilitybility

Standard Standard

Printer Operation

Paper is held in a 150 page tra y where it is picked by a center–fed D D
shape pick roller. The paper follows an L shape path as it moves
through the printer. Images are created with toner on an OPC drum
within the toner cartridge. A transfer roller then draws the toner off A transfer roller then draws the toner off
the OPC drum onto the paper. Once the toner is affix ed to the paper
by the fuser, the paper exits either the top or front of the printer.

General InformationInformation 1-1

4500–32x

Printer Dimensions and Clearance mensions and Clearance

The following table contains the dimensions for each printer model.
This does not include packaging but does include the print cartridge
that ships with the printer.

Physical
Dimensions

Height 221 mm (8.7 inches)
Width 380 mm (15.0 inches)
Depth 368 mm (14.5 inches)

Operating Clearance

Left and right sides 304.8 mm (12 inches)
Front 304.8 mm (12 inches)
Rear 508 mm (20 inches)

E320/E322/E322n

1-2 Service Manualvice Manual

4500–32x

Options

The following options are available for the Lexmark E32x. E32x.
Note: Some options are not available in e v ery country . Contact y our

point of purchase for options available in your country.

Option E320 E322 E322n

Tray 2 Available Available Available
Memory

Total Possible

Flash Not Available 1, 2, 4MB 1, 2, 4MB

4MB, 8MB,
16MB, 32MB,
64MB

66MB 72MB 80MB

4MB, 8 MB,
16MB, 32MB,
64MB

4MB, 8MB,
16MB, 32MB,
64MB

Note: Standard RAM is soldered on the engine board. AM is soldered on the engine board.

General Information 1-3

4500–32x

Acronyms

ASF Auto Sheet Feed
B/M Bill of Material
CRLFRLF Carriage Return Line Feed
CSU Customer Setup
DRAM Dynamic Random Access Memory
EP Electrophotographic Process
EPROM Erasable, Programmable Read–Only Memory
ESD Electrostatic Discharge
ENANA Enterprise Networking Association
FRU Field Replaceable Unit
HVPS High Voltage Power Supply
INIT Initialize
IPDS DS Intelligent Printer Data Stream
LASER Light Amplification by Stimulated Emission of

LCD Liquid Crystal Display
LED Light–Emitting Diode
LFCR Line Feed Carriage Return
LVPS Low Voltage Power Supply
MROMOM Masked Read Only Memory
NVRAM Nonvolatile Random Access Memory
OEM Original Equipment Manufacturer
OPC Optical Photoconductor
PC Photoconductor
PJLL Printer Job Language
POR Power On Reset
POST Power–On Self Test
PPDS Personal Printer Data Stream
PSU Power Supply Unit
RAM Random Access Memory
ROM Read Only Memory
SIMM Single Inline Memory Module
SRAM Static Random Access Memory
THMHM Thermistor
UPR Used Parts Return
USB Universal Serial Bus
V ac Volts alternating current
V dc Volts direct current

Radiation

1-4 Service Manual

4500–32x

2. Diagnostic Informationgnostic Informationation

CAUTION: NEVER manually actuate or disable the top cover r disable the top cover
interlock switch and the printhead shutter actuator at the same
time.

To perform some of the serv ice checks and tests, such as
troubleshooting paper feed problems, you need to actuate the top
cover interlock switch with the covers open or removed and power witch with the covers open or removed and power
applied to the machine. It is important for personal safety that you
DO NOT, FOR ANY REASON, disable the printhead shutter actuator
when power is on.

Remove power from the printer before you connect or disconnect
any cable or electronic board or assembly for personal safety and to
prevent damage to the printer.

Use the service error code, user error message, symptom table,
service checks, and diagnostic aids in this chapter to determine the
corrective action necessary to repair a malfunctioning printer.

The LEDs on the operator panel can indicate either a user error EDs on the operator panel can indicate either a user error
message or service error message. When a service error occurs,
the printer stops printing and all operator panel LEDs blink in a
continuous pattern, indicating a service error, until the printer is
powered off. If all operator panel LEDs are blinking, go to the

“Service Error Codes” on page 2-1111 for more information.

When a user error message occurs, one or more operator panel
LEDs are on solid or blinking. See the See the “Status Information” on

page 2-3 for more information.

If your machine does not have a service error code and does not
complete POST, go to the “POST Symptom Table” on page 2-36.
If your machine completes POST without an error, and you have a
symptom, go to the “Printer Symptom Table” on page 2-377.
Locate your symptom and take the appropriate action.ke the appropriate action.

If a service error code appears while you are working on the
machine, go to the “Service Error Codes” on page 2-11 and take
the indicated action for that error.

Diagnostic Information 2-1

4500–32x

Operator Panel nel

The 4500–E32x operator panel consists of six indicator LEDs and 00–E32x operator panel consists of six indicator LEDs and
1 button. The information provided by the six LEDs is classified into y the six LEDs is classified into
three groups:

• Status

• Attendance

• Service

Depending on the LED sequence, briefly (approximately 1 second) (approximately 1 second)
push the operator panel button to restart the printer, display an error
code, or activate other printer functions.

The operator panel LED table (see page 2-3) can be used to
determine the type of message displayed based on which ge displayed based on which
combination of LEDs are on or flashing.

2-2 Service Manual

4500–32x

Status Information

Ready

The printer is in a Ready state.

Ready indicates the printer is ready to receive and process data

from the host system.

• Brief button press executes a print test.

• Long button press executes a printer reset.

Diagnostic Information 2-3

4500–32x

Attendance Information

When attendance information is displayed, the user is required to
open the printer cover and clear all paper from the paper path. The
user indicates that the jam is cleared by closing the cover or by
performing a brief button press.

Paper Jam

A paper jam is detected.

• Brief button press assumes the jam has been cleared. A

warm–up is performed, and the print job resumes.

• Long button press is ignored.

• Open/close cover assumes the jam has been cleared. A

warm–up is performed, and the job prints.

2-4 Service Manual