Lexmark E321, E323 Reference Guide
E321, E323 Printer
User’s Reference
October 2002
www.lexmark.com
Edition: October 2002
The following paragraph does not apply to any country where such provisions are inconsistent
with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS”
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in later editions. Improvements or
changes in the products or the programs described may be made at any time.
Comments about this publication may be addressed to Lexmark International, Inc., Department F95/
032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire,
send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House,
Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply
in any way it believes appropriate without incurring any obligation to you. You can purchase additional
copies of publications related to this product by calling 1-800-553-9727. In the United Kingdom and
Eire, call +44 (0)8704 440 044. In other countries, contact your point of purchase.
References in this publication to products, programs, or services do not imply that the manufacturer
intends to make these available in all countries in which it operates. Any reference to a product,
program, or service is not intended to state or imply that only that product, program, or service may be
used. Any functionally equivalent product, program, or service that does not infringe any existing
intellectual property right may be used instead. Evaluation and verification of operation in conjunction
with other products, programs, or services, except those expressly designated by the manufacturer,
are the user’s responsibility.
© Copyright 2002 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RESTRICTED RIGHTS
This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or
disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the
Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable
FAR provisions: Lexmark International, Inc., Lexington, KY 40550.
Table of contents
Notices ................................................................................................5
Trademarks .......................................................................................................... 5
Licensing notice ................................................................................................... 6
Cautions and warnings ......................................................................................... 6
Safety information ................................................................................................ 6
Electronic emission notices .................................................................................. 7
Noise emission levels ........................................................................................... 9
Energy Star .......................................................................................................... 9
Laser notice .......................................................................................................... 9
Chapter 1: Printer overview ............................................................ 10
About your printer ............................................................................................... 10
Chapter 2: Printing ..........................................................................13
Using the operator panel .................................................................................... 13
Setting up a print job .......................................................................................... 14
Printing from a Windows environment ............................................................... 14
Printing from a Macintosh computer .................................................................. 15
Canceling a print job .......................................................................................... 16
From the printer operator panel ................................................................... 16
From a Windows computer .......................................................................... 16
From a Macintosh computer ........................................................................ 16
Printing on both sides of the paper .................................................................... 17
Chapter 3: Paper handling ..............................................................19
Choosing the right print media ........................................................................... 19
Media types and sizes ................................................................................. 20
Printer media sources ....................................................................................... 21
Loading paper .................................................................................................... 22
Tray 1 ........................................................................................................... 22
Manual feed ................................................................................................. 23
Optional 250-sheet tray ............................................................................... 25
3
Loading transparencies ...................................................................................... 28
Tray 1 ........................................................................................................... 28
Manual feed ................................................................................................. 30
Loading envelopes ............................................................................................. 32
Tray 1 ........................................................................................................... 32
Manual feed ................................................................................................. 33
Loading labels .................................................................................................... 35
Tray 1 ........................................................................................................... 35
Manual feed ................................................................................................. 37
Loading card stock ............................................................................................. 39
Tray 1 ........................................................................................................... 39
Manual feed ................................................................................................. 40
Clearing jams ..................................................................................................... 42
Chapter 4: Understanding the operator panel lights ................... 47
Chapter 5: Understanding the printer configuration menus ....... 69
Printing the Printer Settings Configuration sheet ............................................... 69
Configuration menus overview ........................................................................... 69
Utilities menu ............................................................................................... 70
Setup menu ................................................................................................. 70
Parallel menu ............................................................................................... 71
USB menu ................................................................................................... 71
Network menu .............................................................................................. 72
Using the Local Printer Setup Utility ................................................................... 74
Chapter 6: Maintenance ..................................................................75
Conserving supplies ........................................................................................... 75
Ordering supplies ............................................................................................... 75
Recycling the print cartridge ............................................................................... 76
Replacing the print cartridge .............................................................................. 76
Removing the old print cartridge .................................................................. 76
Installing the new print cartridge .................................................................. 78
Chapter 7: Troubleshooting ...........................................................80
Solving printing problems ................................................................................... 80
Additional troubleshooting menus ................................................................ 85
Calling for service ............................................................................................... 86
Index .................................................................................................. 87
4
Noti
ces
Notices
• Trademarks
• Licensing notice
• Cautions and warnings
• Safety information
• Electronic emission notices
• Noise emission levels
• Energy Star
• Laser notice
Trademarks
Lexmark and Lexmark with diamond design, and Prebate are trademarks of Lexmark International,
Inc., registered in the United States and/or other countries.
PictureGrade is a trademark of Lexmark International, Inc.
Operation ReSource is a service mark of Lexmark International, Inc.
®
PCL
is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This
printer is intended to be compatible with the PCL language. This means the printer recognizes PCL
commands used in various application programs, and that the printer emulates the functions
corresponding to the commands.
PostScript
designation of a set of printer commands (language) and functions included in its software products.
This printer is intended to be compatible with the PostScript 3 language. This means the printer
recognizes PostScript 3 commands used in various application programs, and that the printer
emulates the functions corresponding to the commands.
®
is a registered trademark of Adobe Systems Incorporated. PostScript 3 is Adobe Systems’
5
Details relating to compatibility are included in the Te chn ica l Re fe ren ce.
Other trademarks are the property of their respective owners.
Licensing notice
The printer resident software contains:
• Software developed and copyrighted by Lexmark
• Lexmark modified software licensed under the provisions of the GNU General Public License
version 2 and the GNU Lesser General Public License version 2.1
• Software licensed under the BSD license and warranty statements
Click the title of the document you want to review:
BSD License and Warranty statements
GNU General Public License
The Lexmark modified GNU licensed software is free software; you can redistribute it and/or modify it
under the terms of the licenses referenced. These licenses do not provide you any rights to the
Lexmark copyrighted software in this printer.
Since the GNU licensed software that the Lexmark modifications are based upon is supplied explicitly
without warranty, use of the Lexmark modified version is similarly provided without warranty. See the
warranty disclaimers in the referenced licenses for additional details.
To obtain source code files for the Lexmark modified GNU licensed software, launch the drivers CD
that shipped with your printer and click Contact Lexmark.
Cautions and warnings
CAUTION: A caution identifies something that might cause you harm.
WARNING: A warning identifies something that might damage your printer hardware or
software.
Safety information
• If your product is NOT marked with this symbol , it MUST be connected to an electrical
outlet that is properly grounded.
CAUTION: Do not set up this product, make electrical connections, or use a fax modem
feature during a lightning storm.
• The power cord must be connected to an electrical outlet that is near the product and easily
accessible.
6
• Refer service or repairs, other than those described in the operating instructions, to a
professional service person.
• This product is designed, tested, and approved to meet strict global safety standards with the
use of specific Lexmark components. The safety features of some parts may not always be
obvious. Lexmark is not responsible for the use of other replacement parts.
• Your product uses a laser.
CAUTION: Use of controls or adjustments or performance of procedures other than
those specified herein may result in hazardous radiation exposure.
• Your product uses a printing process that heats the print media, and the heat may cause the
media to release emissions. You must understand the section in your operating instructions
that discusses the guidelines for selecting print media to avoid the possibility of harmful
emissions.
Electronic emission notices
Federal Communications Commission (FCC) compliance information statement
The Lexmark E321, Machine Type 4500-201, Lexmark E323, Machine Type 4500-202, and
Lexmark E323n, Machine Type 4500-213, have been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for any radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized
changes or modifications could void the user’s authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a
Class B computing device, use a properly shielded and grounded cable such as
Lexmark part number 1329605 for parallel attachment or 12A2405 for USB
attachment. Use of a substitute cable not properly shielded and grounded may
result in a violation of FCC regulations.
7
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology and Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232-3000
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Avis de conformité aux normes d’Industrie Canada
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 89/336/EEC
and 73/23/EEC on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility and safety of electrical equipment designed for use within certain voltage
limits.
A declaration of conformity with the requirements of the directives has been signed by the Director of
Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Japanese VCCI notice
The United Kingdom Telecommunications Act 1984
This apparatus is approved under the approval number NS/G/1234/J/100003 for the indirect
connections to the public telecommunications systems in the United Kingdom.
8
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance
with ISO 9296.
1-meter average sound pressure, dBA
Printing 49 dBA
Idling 35 dBA
Energy Star
The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment
manufacturers to promote the introduction of energy-efficient products and to reduce air pollution
caused by power generation.
Companies participating in this program introduce products that power down when they are not being
used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in
this program.
As an ENERGY STAR Partner, Lexmark International, Inc. has determined that this product meets the
ENERGY STAR guidelines for energy efficiency.
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the
requirements of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb
(3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wavelength region of
770-795 nanometers. The laser system and printer are designed so there is never any human access
to laser radiation above a Class I level during normal operation, user maintenance, or prescribed
service condition.
9
1
Printer overview
About your printer
Three printer models are available: the Lexmark™ E321, Lexmark E323, and Lexmark E323n.The
differences between these three models are listed in the following table.
Note: Some sections of this CD may not apply to all printer models.
Item Lexmark E321 Lexmark E323 Lexmark E323n
Base memory 8MB 16MB 16MB
Maximum memory 72MB 144MB 144MB
Emulations Host-Based Printing
Connectivity Parallel and USB Parallel and USB 10/100 Base-TX
Ships with print
cartridge yield at
approximately 5%
coverage
(HBP), PCL 5e and
Macintosh
compatibility
1,500 pages
(starter print cartridge)
Host-Based Printing
(HBP), PostScript 3,
PCL 6, and Windows/
Macintosh/Linux
compatibility
3,000 pages 3,000 pages
Host-Based Printing
(HBP), PostScript 3,
PCL 6, and Windows/
Macintosh/Linux
compatibility
Ethernet and USB
10
The operator panel has 6 lights and 2 buttons.
Ready/Data
Toner Low
Load Paper
Paper Jam
Error
Press Continue
Continue
Cancel
• Press and release Continue to resume printing.
• Press and release Continue twice quickly to display an error code.
• Press and release Cancel to cancel the job currently printing.
• Press and hold Cancel until all of the lights come on to reset the printer.
Rear paper support
Tray 1
Front paper
support
To p
output
bin
Manual
feed
Paper
guide
Front output
door
Operator
panel
lights
Optional 250-sheet tray
11
Use this feature: When you want to:
Tray 1 Load up to 150 sheets of paper or 10 sheets of other media.
Rear paper support Support media in tray 1.
Front paper support Support media in the top output bin.
Manual feed Load a single sheet of paper or other media. Use for transparencies, labels,
Paper guides Adjust the width of the media in tray 1 and the manual feed.
Operator panel lights Check the status of your printer.
Top output bin Stack printed documents face down.
Front output door Print on special media, for example, card stock or labels.
Optional 250-sheet
drawer
envelopes, and card stock.
Increase your paper capacity.
12
2
Printing
Using the operator panel
The operator panel has 6 lights and 2 operator panel buttons.
Ready/Data
Toner Low
Load Paper
Paper Jam
Error
Press Continue
Continue
When the: The printer:
Ready/Data light is on is ready to receive and process data.
Ready/Data light is blinking is busy receiving or processing data.
Toner Low light is on alerts you that the toner is getting low.
Load Paper light is on prompts you to load media in tray 1, manual feed, or the optional 250-
Paper Jam light is on detects a jam.
Error light is on cover is open or the print cartridge is not installed.
Press Continue light is on prompts you to press the
Error light and Press
Continue light are both on
sheet tray (if installed).
alerts you that a secondary error occurred.
Cancel
Continue button to resume printing.
13
Setting up a print job
Once your printer is set up and your drivers are installed, you are ready to print. Do you want to print a
letter, add a Do Not Copy watermark to a presentation, or adjust the print darkness setting? Just
choose the printer setting in your printer driver and print your job.
Printing from a Windows environment
For example, let’s say you have plain paper loaded in tray 1, but you want to print a letter on letterhead
paper and an envelope.
1 Load letterhead with the top of the page pointing down facing you in tray 1.
2 From your software application, open the file you want to print.
3 From the File menu, select Print (or Printer) Setup to open your printer driver.
4 Verify the correct printer is selected in the dialog box.
5 In the Print Setup dialog box, click Properties, Options, or Setup (depending on the
application) to change the paper setting to Letterhead, and then click OK.
6 Click OK or Print to send the job to print.
14
Now print the envelope:
1 Load an envelope vertically, flap side down, with the stamp area in the top left corner in the
manual feed.
2 From the File menu, select Print (or Printer) Setup to open your printer driver.
3 In the Print Setup box, click Properties, Options or Setup (depending on the application) and
select the size envelope you want from the Paper Type setting.
4 Change Orientation to Landscape.
5 In the Print dialog box, click OK to send the job to print.
Note: To change printer settings not available from your printer driver, install the Local
Printer Setup Utility from the drivers CD (see Using the Local Printer Setup
Utility).
If you need an explanation about a printer setting, help is just a click away:
• Click the Help box in the bottom right corner of any dialog box.
• Move your cursor to the setting in question and press F1 or right-click your mouse.
Printing from a Macintosh computer
For example, you want to print a letter on letterhead paper and an envelope:
1 Load letterhead with the top of the page pointing down facing you in tray 1.
2 From your software application, open the file you want to print.
3 From the File menu, select Page Setup to open your printer driver.
4 Verify the correct printer is selected in the dialog box.
5 Select Letterhead from Paper and then click OK.
6 Click Print from the File menu to send the job to print.
Now print the envelope:
1 Load an envelope vertically, flap side down, with the stamp area in the top left corner in the
manual feed.
2 From the File menu, select Page Setup.
15
3
From the Paper Size setting, select the size envelope you want.
4 Change Orientation to Landscape.
5 Click OK to close the Page Setup dialog box.
6 Go back to the File menu and select Print.
7 From Paper Source select Envelope.
8 Click Print to send the job to print.
Canceling a print job
From the printer operator panel
Press and release Cancel to cancel the job currently printing.
From a Windows computer
1 Minimize all programs to display the desktop.
2 Double-click the My Computer icon.
3 Double-click the Printer icon.
A list of available printers appears.
4 Double-click the printer you are using to print the job.
A list of print jobs appears.
5 Select the job you want to cancel.
6 Press the Delete key on the keyboard.
From a Macintosh computer
When you send a job to print, the printer icon appears on the desktop.
1 Double-click the printer icon on your desktop.
A list of print jobs appears.
2 Press Control and click the print job you want to cancel. Select Stop Queue from the pop-up
menu.
16
Printing on both sides of the paper
Printing on both sides of the paper reduces printing costs. Select Duplex from your printer driver to
format your job to print every other page of the document first. Once the first side of your job prints, the
Load Paper light comes on and the Press Continue light blinks. Follow the instructions from your driver
pop-up menu to print the corresponding back side to each page.
Ready/Data
Toner Low
Load Paper
Paper Jam
Error
Press Continue
Continue
Cancel
Note: Manual duplex is only available on Windows NT 4.0, Windows 2000, and
Windows XP.
Although you can use tray 1 or the optional 250-sheet tray to print the first side of the duplex job, only
use tray 1 to print the second side.
You can also choose how you want your job duplexed: Long Edge or Short Edge.
Long Edge means pages are bound along the long edge of the page (left edge for portrait, top edge for
landscape).
Landscape
Back of
sheet
Front of next
sheet
Back of
sheet
Portrait
Front of next
sheet
17
Short Edge means pages are bound along the short edge of the page.
Por trait
Back of
sheet
Landscape
Front of
sheet
Back of
sheet
Front of
sheet
18
3
Paper handling
Choosing the right print media
Selecting the right paper or other media reduces printing problems. For best print quality, try a sample
of the paper or other media you are considering before buying large quantities.
• Use 20 lb (75 g/m
• Use transparencies designed for laser printers. We recommend Lexmark laser printer
transparencies: for letter size transparencies, part number 70X7240; for A4 size
transparencies, part number 12A5010.
• Use envelopes made from 24 lb (90 g/m
envelopes that:
– Have excessive curl
– Are stuck together
– Are damaged in any way
– Contain windows, holes, perforations, cutouts, or embossing
– Use metal clasps, string ties, or metal folding bars
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed position
2
) xerographic paper.
2
) bond paper. To reduce paper jams, do not use
• Do not use labels that have exposed adhesive on the sheets.
• Do not print a large number of labels continuously.
• Use card stock with a maximum weight of 163 g/m
5 in.).
2
and a minimum size of 76.2 x 127 mm (3 x
19
Media types and sizes
Media Size Weight Capacity
Paper A4, A5, B5, letter, legal,
executive, folio
Transparencies A4, letter N/A Tray 1: 10 sheets
Envelopes Monarch (7 3/4), 9, Com-10, C5,
B5, DL
Labels (Paper) Minimum: 8.3 x 11 in.
(210 mm x 279 mm)
Maximum: 8.5 x 11.7 in.
(216 mm x 297 mm)
Index Bristol
Minimum: 3 x 5 in.
(76.2 x 127 mm)
Tag card stock
Maximum: 8.5 x 14 in.
(216 mm x 356 mm)
17–43 lb
(64–163 g/m
16–43 lb
(60–163 g/m
16–24 lb
(60–90 g/m
24 lb (90 g/m
2
2
2
)
2
17–43 lb
(64–163 g/m2)
67–90 lb Index
Bristol
(120–163 g/m
50–100 lb tag
(75–163 g/m
2
Tray 1: 150 sheets
)
(20 lb paper)
)
Manual feed: 1 sheet
Optional 250-sheet tray: 250
sheets (20 lb paper)
Manual feed: 1 sheet
) Tray 1: 10 envelopes
Manual feed:1 envelope
Tray 1: 10 sheets
Manual feed: 1 sheet
Tray 1: 1 0 ca rds
Manual feed: 1 card
2
)
)
20
Printer media sources
Your printer has two standard paper sources: an automatic paper feeder (tray 1), which holds up to 150
sheets of plain paper, and a single-sheet manual feed. Use tray 1 for most print jobs. Use the manual
feed for a single piece of paper, transparency, envelope, label, or index card.
Paper support
Paper support
Tray 1
To p
output
bin
Front output
door
Optional 250sheet tray
Manual feed
An exit output bin on top of the printer holds up to 100 sheets. The single-sheet front output door
provides a straight-through paper path for special media, such as transparencies, envelopes, labels,
card stock or index cards, reducing curling and potential paper jams.
To increase paper capacity, you can purchase the optional 250-sheet tray.
21
Loading paper
Tray 1
1 Extend the rear paper support until you hear a click.
2 Flex the sheets back and forth to loosen them, fan the sheets on all four sides, and flex them
again.
3 If loading letterhead paper, insert letterhead with the top of the page pointing down, facing you.
Note: Preprinted papers such as letterhead must be able to withstand temperatures up
to 200°C (392°F) without melting or releasing hazardous emissions.
22
4
Slide the paper guides against the edges of the paper.
5 Extend the front paper support on the top output bin until you hear a click. If you are printing on
legal-sized paper, completely extend the front paper support.
6 Select the paper size and type from your software application.
7 Start your print job.
Manual feed
Use the manual feed to print one sheet of paper at a time.
1 If loading letterhead paper, insert one sheet of letterhead with the top of the page pointing
down, facing you.
23
2
Slide the paper guides flush against the edges of the paper.
3 Select the paper size and type from your software application.
4 Start your print job.
5 Press and release Continue to resume printing.
6 When the Load Paper light blinks and the Press Continue light comes on, place another sheet
in the manual feed.
7 Press Continue.
Continue
Ready/Data
Toner Low
Load Paper
Paper Jam
Error
Press Continue
Cancel
24
Optional 250-sheet tray
1
Grasp the tabs on either side of the tray and pull it completely out of the printer.
2 Before loading paper, push down on the metal plate until it locks into place.
3 If loading A4 or legal sized paper, extend the paper support.
25
4
Flex the sheets back and forth to loosen them, fan the sheets on all four sides, and flex them
again.
5 If loading letterhead paper, insert letterhead face down with the top of the page entering the
printer first.
6 Do not exceed the stack height indicator; overfilling the tray may cause paper jams.
Corner bucklers
7 Make sure the paper is under both corner bucklers and lying flat in the tray.
8 Slide the paper guides flush against the edges of the media.
26
9
Reinstall the tray firmly into the printer.
If the tray is not pushed all the way in, the paper may not feed properly.
10 Select the paper size from your software application.
11 Start your print job.
27
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