Lexmark E310 Service Manual

Optra

• Table of Contents

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• Safety and Notices

• Trademarks

E310

4044-00X

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Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

4044-001

First Edition (March 1999) The following paragraph does not apply to any country where such provisions are

inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS

PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

A form for reader’s comments is provided at the back of this publication. If the form has been removed, comments may be addressed to Lexmark International, Inc., Department D22/035-3, 740 New Circle Road N.W., Lexington, Kentucky 40550, U.S.A. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In other countries, contact your point of purchase.

Lexmark and Optra are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

Color Jetprinter is a trademark of Lexmark International, Inc. Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(i i) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550.

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Table of C ontent s

Notices and Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

Laser Notice Safety Information

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Options

Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Service Error Codes User Error Message Table Power-On Self Test ( PO ST) Symptom Tables

Service Checks

Cooling Fan Service Check Cover Open Switch Service Check Dead Machine Service Check Fuser Service Check Main Motor Service Check Operator Panel Service Check Operator Panel Button Service Check Paper Feed Service Check Print Quality Servi ce Check Parallel Port Service Check

Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Memory Te s t Diagnostic Test Print Quality Test User Mode Print Test Configuration Mode Hex Trace Restoring Factory Defaults Engine Clean Cycle Toggle Demo/Normal Mode Printer Operation Paper Path

Repair Informatio n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Handling ESD-S ensi tive Parts

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .v

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12

. . . . . . . . . . . . . . . . . . . . . . 2 -12

. . . . . . . . . . . . . . . . . . . . . . . . . . 2-13

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -18

. . . . . . . . . . . . . . . . . . . . . . . . . . 2 -19

. . . . . . . . . . . . . . . . . . . . 2-20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

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Removal Procedures

Screw Identification Table Covers Frame Assembly Fuser Assembly HVPS Interconnect Board Engine/L VPS Bo a r d Main Driv e Ass e m b ly Pick Roll Assembly Printhead Assembly Transfer Roll

Connector Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Controller Board Engine/L VPS Bo a r d High Voltage Power Supply Interconnect Board

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Assembly 1: Covers Assembly 2: Frame Assembly 3: Fuser Assembly 4 : Main D riv e Assembly 5: Paper Feed Assembly 6: Electronics Assembly 7: Options Assembly 8: Miscellaneous

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-10

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-14

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-18

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-20

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-21

iv Service Manual

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Notices and Safety Information

Laser Notice

The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 825.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is nominally a 5 milliwatt gallium arsenide laser operating in the wav elength region of 770-795 nanometers. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service condition.

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Laser Advisory Label

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Class 1 Laser Statement Label

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Laser

Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS (Department of Health and Human Services) 21 CFR Teil J für Laserprodukte der Klasse I (1). In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I, der die Anforderungen der IEC (International Electrotechnical Commission) 825 gemäß amtlicher Bestätigung erfüllt.

Laserprodukte der Klasse I gelten als unschädlich. Im Inneren des Druckers befindet sich ein Laser der Klasse IIIb (3b), bei dem es sich um einen Galliumarsenlaser mit 5 Milliwatt handelt, der Wellen der Länge 770-795 Nanometer ausstrahlt. Das Lasersystem und der Drucker sind so konzipiert, daß im Normalbetrieb, bei der Wartung durch den Benutzer oder bei ordnungsgemäßer Wartung durch den Kundendienst Laserbestrahlung, die die Klasse I übersteigen würde, Menschen keinesfalls erreicht.

Avis relatif à l’utilisation de laser

Pour les Etats-Unis : cette imprimante est certifiée conforme aux provisions DHHS 21 CFR alinéa J concernant les produits laser de Classe I (1). Pour les autres pays : cette imprimante répond aux normes IEC 825 relatives aux produits laser de Classe I.

Les produits laser de Classe I sont considérés comme des produits non dangereux. Cette imprimante est équipée d’un laser de Classe IIIb (3b) (arséniure de gallium d’une puissance nominale de 5 milliwatts) émettant sur des longueurs d’onde comprises entre 770 et 795 nanomètres. L’imprimante et son système laser sont conçus pour impossible, dans des conditions normales d’utilisation, d’entretien par l’utilisateur ou de révision, l’exposition à des rayonnements laser supérieurs à des rayonnements de Classe I .

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Avvertenze sui prodotti laser

Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 825.

I prodotti laser di classe non sono considerati pericolosi. La stampante contiene al suo interno un laser di classe IIIb (3b) all’arseniuro di gallio della potenza di 5mW che opera sulla lunghezza d’onda compresa tra 770 e 795 nanometri. Il sistema laser e la stampante sono stati progettati in modo tale che le persone a contatto con la stampante, durante il normale funzionamento, le operazioni di servizio o quelle di assistenza tecnica, non ricevano radiazioni laser superiori al livello della classe

1..

Avisos sobre el láser

Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 825 para productos láser de Clase I (1).

Los productos láser de Clase I no se consideran peligrosos. La impresora contiene en su interior un láser de Clase IIIb (3b) de arseniuro de galio de funcionamiento nominal a 5 milivatios en una longitud de onda de 770 a 795 nanómetros. El sistema láser y la impresora están diseñados de forma que ninguna persona pueda verse afectada por ningún tipo de radiación láser superior al nivel de la Clase I durante su uso normal, el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico.

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Declaração sobre Laser

A impressora está certificada nos E.U.A. em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I (1) de produtos laser. Em outros locais, está certificada como um produto laser da Classe I, em conformidade com os requisitos da norma IEC 825.

Os produtos laser da Classe I não são considerados perigosos. Internamente, a impressora contém um produto laser da Classe IIIb (3b), designado laser de arseneto de potássio, de 5 milliwatts ,operando numa faixa de comprimento de onda entre 770 e 795 nanómetros. O sistema e a impressora laser foram concebidos de forma a nunca existir qualquer possiblidade de acesso humano a radiação laser superior a um nível de Classe I durante a operação normal, a manutenção feita pelo utilizador ou condições de assistência prescritas.

Laserinformatie

De printer voldoet aan de eisen die gesteld worden aan een laserprodukt van klasse I. Voor de Verenigde Staten zijn deze eisen vastgelegd in DHHS 21 CFR Subchapter J, voor andere landen in IEC 825.

Laserprodukten van klasse I worden niet als ongevaarlijk aangemerkt. De printer is voorzien van een laser van klasse IIIb (3b), dat wil zeggen een gallium arsenide-laser van 5 milliwatt met een golflengte van 770-795 nanometer. Het lasergedeelte en de printer zijn zo ontworpen dat bij normaal gebruik, bij onderhoud of reparatie conform de voorschriften, nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1.

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Lasermeddelelse

Printeren er godkendt som et Klasse I-laserprodukt, i overenstemmelse med kravene i IEC 825.

Klasse I-laserprodukter betragtes ikke som farlige. Printeren indeholder internt en Klasse IIIB (3b)-laser, der nominelt er en 5 milliwatt galliumarsenid laser, som arbejder på bø lgelængdeområdet 770-795 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser.

Huomautus laserlaitteesta

Tämä kirjoitin on Yhdysvalloissa luokan I (1) laserlaitteiden DHHS 21 CFR Subchapter J -määrityksen mukainen ja muualla luokan I laserlaitteiden IEC 825 -määrityksen mukainen.

Luokan I laserlaitteiden ei katsota olevan vaarallisia käyttäjälle. Kirjoittimessa on sisäinen luokan IIIb (3b) 5 milliwatin galliumarsenidilaser, joka toimii aaltoalueella 770 - 795 nanometriä. Laserjärjestelmä ja kirjoitin on suunniteltu siten, että käyttäjä ei altistu luokan I määrityksiä voimakkaammalle säteilylle kirjoittimen normaalin toiminnan, käyttäjän tekemien huoltotoimien tai muiden huoltotoimien yhteydessä.

VARO! Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle. Älä katso säteeseen.

VARNING! Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej strålen.

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Laser-notis

Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR, underparagraf J för laserprodukter av Klass I (1). I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt kraven i IEC 825.

Laserprodukter i Klass I anses ej hälsovådliga. Skrivaren har en inbyggd laser av Klass IIIb (3b) som består av en laserenhet av gallium-arsenid på 5 milliwatt som arbetar i våglängdsområdet 770795 nanometer. Lasersystemet och skrivaren är utf ormade så att det aldrig finns risk för att någon person utsätts för laserstrålning över Klass I-nivå vid normal användning, underhåll som utförs av användaren eller annan föreskriven serviceåtgärd.

Laser-melding

Skriveren er godkjent i USA etter kravene i DHHS 21 CFR, underkapittel J, for klasse I (1) laserprodukter, og er i andre land godkjent som et Klasse I-laserprodukt i samsvar med kravene i IEC

825. Klasse I-laserprodukter er ikke å betrakte som farlige. Skriveren

inneholder internt en klasse IIIb (3b)-laser, som består av en gallium-arsenlaserenhet som avgir stråling i bølgelengdeområdet 770-795 nanometer. Lasersystemet og skriveren er utformet slik at personer aldri utsettes for laserstråling ut over klasse I-nivå under vanlig bruk, vedlikehold som utføres av brukeren, eller foreskrevne serviceoperasjoner.

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Avís sobre el Làser

Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 825.

Els productes làser de classe I no es consideren perillosos. Aquesta impressora conté un làser de classe IIIb (3b) d’arseniür de gal.li, nominalment de 5 mil.liwats, i funciona a la regió de longitud d’ona de 770-795 nanòmetres. El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites.

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Japanese Laser Notice

Chinese Laser Notice

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Korean Laser Notice

Safety Information

•

This product is designed, tested and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

•

The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.

•

There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions.

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Consignes de Sécurité

•

Ce produit a été conçu, testé et approuvé pour respecter les normes strictes de sécurité globale lors de l'utilisation de composants Lexmark spécifiques. Les caractéristiques de sécurité de certains éléments ne sont pas toujours évidentes. Lexmark ne peut être tenu responsable de l'utilisation d'autres pièces de rechange.

•

Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance qualifié.

•

Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires.

Norme di sicurezza

•

Il prodotto è stato progettato, testato e approvato in

conformità a severi standard di sicurezza e per l’utilizzo con

componenti Lexmark specifici. Le caratteristiche di sicurezza

di alcune parti non sempre sono di immediata comprensione.

Lexmark non è responsabile per l’utilizzo di parti di ricambio

di altri produttori.

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•

Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato.

•

Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato, deve, quindi, adottare le precauzioni necessarie.

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Sicherheitshinweise

•

Dieses Produkt und die zugehörigen Komponenten wurden entworfen und getestet, um beim Einsatz die weltweit gültigen Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten Funktionen der Bauteile und Optionen sind nicht immer offensichtlich. Sofern Teile eingesetzt werden, die nicht von Lexmark sind, wird von Lexmark keinerlei Verantwortung oder Haftung für dieses Produkt übernommen.

•

Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt.

•

Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen.

Pautas de Seguridad

•

Este producto se ha diseñado, verificado y aprobado para cumplir los más estrictos estándares de seguridad global usando los componentes específicos de Lexmark. Puede que las características de seguridad de algunas piezas no sean siempre evidentes. Lexmark no se hace responsable del uso de otras piezas de recambio.

•

La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento.

•

Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias.

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Informações de Segurança

•

Este produto foi concebido, testado e aprovado para satisfazer os padrões globais de segurança na utilização de componentes específicos da Lexmark. As funções de segurança de alguns dos componentes podem não ser sempre óbvias. A Lexmark não é responsáv el pela utilização de outros componentes de substituição.

•

As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.

•

Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste f acto e tomar os cuidados necessários.

Informació de Seguretat

•

Aquest producte està dissenyat, comprovat i aprovat per tal d'acomplir les estrictes normes de seguretat globals amb la utililització de components específics de Lexmark. Les característiques de seguretat d'algunes peces pot ser que no sempre siguin òbvies. Lexmark no es responsabilitza de l'us d'altres peces de recanvi.

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•

La informació pel manteniment d’aquest producte està orientada exclusivament a prof essionals i no està destinada a ningú que no ho sigui.

•

El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients.

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Chinese Safety Information

Korean Safety Information

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1. General Information

This printer is a letter-quality laser page printer designed to attach to an IBM Personal Computer or other computers compatible with the IBM Personal Computer (with 386 processor or higher) and Macintosh Computers via the USB connection.

The printer is capable of printing at speeds of 8 pages per minute with a true 600 dpi resolution or 1200 dpi Image Quality resolution. The base printer comes with 2MB of memory and is expandable to 66MB via the single DRAM SIMM slot. User flash memory is also available in 1MB, 2MB and 4MB.

Options

The following options are available. Some options are not available in every country. Contact your point of purchase f or options a v ailab le in your country.

Memory options of 8MB, 16MB, 32MB and 64MB Flash memory options of 1MB, 2MB and 4MB

General Information 1-1

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Acron yms

CSU Customer Setup DRAM Dynamic Random Access Memor y EP Electrophotographic Process EPROM Erasable, Programmable Read-Only

Memory ESD E lectrostatic Discharge FRU Field Replaceable Unit HVPS High Voltage Power Supply LASER Light Amplification by Stimulated Emission

of Radiation LCD Liquid Crystal Display LED Light-Emitting Diode LVPS Low Voltage Power Supply MROM Masked Read Only Memory NVRAM Nonvolatile Random Access Memory OEM Original Equipment Manufacturer PC Photoconductor POST Power-On Self Test ROM Read O nly Memory SIMM Single In-Line Memor y Module SRAM S t atic Random Ac cess Memo ry UPR Used Parts Return USB Universal Serial Bus V ac Volts alternating current V dc Volts direct current

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4044-001

2. Diagnostic Information

Start

CAUTION: interlock switch and the printhead shutter actuator at the same

. To perform some of the service checks and tests, such as

time

troubleshooting paper feed problems, you need to actuate the top cover interlock switch with the covers opened or removed and power applied to the machine. It is important for personal safety that you

NEVER

DO NOT, FOR ANY REASON

when power is on. Remove power from the printer before you connect or disconnect

any cable or electronic board or assembly for personal safety and to prevent damage to the printer.

Use the service error code, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer.

The lights on the operator panel can indicate either a user error message or service error message. When a ser vice error occurs, the printer stops printing and all operator panel LEDs blink in a continuous pattern, indicating a serv ice error, until the printer is powered off. If all operator panel LEDs are blinking, go to the

Error Codes” on page 2-2

When a user error message occurs, one or two operator panel LEDs are on solid or blinking. Go to the

page 2-6

manually actuate or disable the top cover

, disable the printhead shutter actuator

“Service

“User Error Message Table” on

If your machine does not have a service error code and does not complete POST, go to the machine completes POST without an error, and you have a symptom, go to the your symptom and take the appropriate action.

If a service error code appears while you are working on the machine, go to the indicated action for that error.

“Service Error Codes” on page 2-2

“POST Symptom Table” on page 2-10

“Base Printer Symptom Table” on page 2-10

and take the

Diagnostic Information 2-1

. If your

. Locate

4044-001

Service Error Codes

Primary Servi c e Error Codes

When a service error occurs the printer stops printing and all operator panel LEDs blink in a continuous pattern, indicating a service error, until the printer is powered off.

Press and release the operator panel button to display the service error code. Locate the blinking LEDs in the following table and take the indicated action.

Blinking Operator Panel LED Action

Software Service Error Code Run the Printer Diagnostic Test to

diagnose between t he RO M SIMM and the controller board. If no other error code displays after the test completes, replace the controll er board.

Fuser F ailure Error Press and release the operator

panel button to view the secondary service error code. Go to

“Secondary Service Error Codes” on page 2-5.

Laser Diode Failure Inspect the printhead cable and

replace as necessary. Replace the printhead assembly. If this does not correct the problem, replace the engine/LVPS board.

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4044-001

Blinking Operator Panel LED Action

Mirror Motor Failure Inspect the printhead cable and

replace as necessary. Replace the printhead assembly. If this does not correct the problem, replace the engine/LVPS board.

Optional Memory Error Replace the opt ional m emory SIMM.

If this does not corr ect the problem, replace the controller board.

ROM Checksum Error Replace the ROM SI MM. If thi s does

not correct the problem, replace the controller board.

Base Memory Error Replace the co ntr oller board

NVRAM Fai lure Error Replace the controller board

Diagnostic Information 2-3

4044-001

Blinking Operator Panel LED Action

ASIC Register Failure Error Replace the controller board

ASIC SRAM Failure Error Replace the controller board

Flash Memory Fail ure Error Replace the ROM SIMM w/Flash. If

this does not correct the problem, replace the controller board.

Font Checksum F ai lure Error Replace the ROM SIMM. If t his does

not correct the problem, replace the controller board.

Engine/LVPS Board Communications Failure Error

Replace the engine/LVPS board

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4044-001

Secondary Ser vice Er ror Codes

For some service error codes, a second service error code is used to further describe the error. When a service error occurs, pressing the operator panel button after viewing the primary service error code displays the secondary ser vice error code. The following table contains the secondary service error codes.

Blinking Operator Panel LED Action

Fuser Failure - Over Temperature Go to the “Hot Fuser Service Check ”

on page 2-18.

Fuser Failure - Under Temperature

Fuser Failure - Thermistor Open Go to the “Fuser Service Check” on

Go to the “Cold Fuser Serv ice

Check” on page 2-15.

page 2-15.

Diagnostic Information 2-5

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User Error Message Table

Primary User Error Message Table

When a user error message occurs the printer stops printing and one or two operator panel LEDs are on solid or blinking until the printer is powered off. Locate the printer’s LED Status in the following table and take the indicated action.

User Error Message LED Status Action

Paper Jam Paper Jam on solid Open cover and clear

Load Manual Paper/ Envelope

Load Paper/Load Envelope

Load P aper bl inks and Press Button on solid

Load Paper on solid and Press Button on solid

any paper jams. Close the top cover. If the error message is still present, go to the“Paper Feed

Service Check” on page 2-20

Load media into the manual slot and push the operator pan el button to resume printing one sheet or do an operator panel reset by pressing and holding the operator panel button for more than three seconds .

Load media in the appropriate paper tr a y and push the oper ato r panel button to resume printing or do an operator panel reset by pressing and holding the operator panel button for more than three seconds .

Top Cover Open Error on solid Close the top cov er. If

the error LED remains on solid and POST does not continu e, go to the

“Cove r Open Switch Service Check” on page 2-12

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User Error Messa ge LED Status Action

Memory Full/Complex Page /Res oluti on Reduction Warning/ Font Error/ Resource Save Off Deficient Memory

Flash Memory Full Error blinks and Press

Error on solid and Press Button on solid

Button on solid

The printer memory is full or the page is too comple x to print. The printer is forced to reduce the resolution of a formatte d page to 300 dpi before printing, or the printer is unable t o maintain the required data transfer rate. Go to the

“Secondary User Error Message Table” on page 2-8.

This condition only occurs when the Flash memory is full.

Diagnostic Information 2-7

4044-001

Secondary User Error Message Table

Press and release the operator panel button two times to displa y t he user secondary error LED status. Each press and release action must be performed within a half second. Locate the printer’s LED status in the following table and take the indicated action.

User Error Message LED Status Action

Complex Page Ready, Error, and

Press Button on solid

Memory Full Ready, Data, Err o r,

and Press Button on solid

Resolution Reduction Re ady, Data blinking

and the Error, Press Button on solid

Switch the printing mode to a differ ent printing mode using the Lexm ark dri ver for Windows, or push the operator panel button to resume printing, or do an operator panel reset by pressing and holding the operator panel button for more than three seconds .

Change the printing mode to Quick Print Plus or reduce the comple xity of the job or the resolution, or push the operator panel button to resume printing, or do an operator panel reset by pressing and holding the operator panel button for more than three seconds .

Switch from the GL/2 or raster mode to Quick Print Plus mode using the Lexmark driver for Windows, or press the operat or panel button to resume printing, or do an operator panel reset by pressing and holding the operator button for mo re th an three seconds.

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