Lexmark E 250dn User Manual

E250d and E250dn
User’s Guide
June 2006
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
© 2006 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550
www.lexmark.com
Edition: June 2006
Safety information
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. To obtain additional copies of publications related to this product, visit the Lexmark Web site at www.lexmark.com. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.
Connect the power cord to a properly grounded
electrical outlet that is near the product and easily accessible.
•CAUTION: Do not set up this product or make
any electrical or cabling connections, such as the power cord or telephone, during a lightning storm.
•CAUTION: This product uses a laser. Use of
controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats
the print media, and the heat may cause the print media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions. (See Selecting print media
on page 43.)
Refer service or repairs, other than those
described in the operating instructions, to a professional service person.
This product is designed, tested, and approved
to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.
Trademarks
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc. Details relating to compatibility are included in the Technical Reference. Other trademarks are the property of their respective owners.
© 2006 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.
2
Contents
Chapter 1: Printer overview ............................................................................................... 5
Chapter 2: Using the control panel ................................................................................... 7
Overview of the control panel ..........................................................................................................................7
Understanding the control panel lights ............................................................................................................8
Primary codes .........................................................................................................................................11
Secondary errors ....................................................................................................................................22
Chapter 3: Understanding the printer configuration menus ........................................ 37
Printing the Printer Settings Configuration sheet ...........................................................................................37
Configuration menus overview ......................................................................................................................38
Network menu ........................................................................................................................................38
Parallel menu ..........................................................................................................................................39
Setup menu ............................................................................................................................................39
USB menu ..............................................................................................................................................40
Utilities menu ..........................................................................................................................................40
Chapter 4: Print media tasks and tips ............................................................................. 41
What types of print media can be loaded? ....................................................................................................41
Where can print media be loaded in the printer? ........................................................................................... 42
Selecting print media .....................................................................................................................................43
Paper ......................................................................................................................................................43
Preprinted forms and letterhead ............................................................................................................. 45
Transparencies ....................................................................................................................................... 46
Envelopes ...............................................................................................................................................46
Labels .....................................................................................................................................................46
Card stock ..............................................................................................................................................47
Tips on storing print media and supplies .......................................................................................................47
Storing paper ..........................................................................................................................................47
Storing supplies ......................................................................................................................................47
Tips on preventing jams .................................................................................................................................48
Loading the 250-sheet tray ............................................................................................................................ 49
Extending the tray for legal- or folio-size paper ......................................................................................52
Loading the manual feeder ............................................................................................................................54
Using the rear exit ..........................................................................................................................................55
Clearing jams ................................................................................................................................................. 56
Chapter 5: Printing tasks ................................................................................................. 60
Manually feeding a print job ...........................................................................................................................60
Printing on both sides of the paper (duplex printing) ..................................................................................... 62
Printing multiple page images on one page (N-up printing) ...........................................................................64
Printing a booklet ...........................................................................................................................................65
Printing on letterhead .....................................................................................................................................66
3
Contents
Printing using an overlay or a watermark .......................................................................................................66
Using an overlay .....................................................................................................................................66
Using a watermark ..................................................................................................................................67
Canceling a print job ......................................................................................................................................67
From the printer control panel ................................................................................................................ 67
From a Windows computer .....................................................................................................................67
Canceling a job from a Macintosh computer ..........................................................................................68
Chapter 6: Installing options ........................................................................................... 69
Accessing the system board ..........................................................................................................................69
Adding a memory card ...................................................................................................................................72
Installing an optional 550-sheet drawer .........................................................................................................73
Recognizing installed options ........................................................................................................................73
Chapter 7: Software tasks ................................................................................................ 74
Printing the menu settings and network setup pages ....................................................................................74
Printing a test page from the computer ..........................................................................................................74
Using the Local Printer Settings Utility ........................................................................................................... 75
Chapter 8: Supplies information ..................................................................................... 76
What supplies do I need and how do I order them? ......................................................................................76
Storing supplies ......................................................................................................................................77
Conserving supplies ...............................................................................................................................77
Knowing when you need new supplies ..........................................................................................................78
Checking the toner and photoconductor levels ......................................................................................78
Ordering a maintenance kit ....................................................................................................................78
Recognizing the control panel light sequences ......................................................................................79
Changing the toner cartridge ......................................................................................................................... 80
Changing the photoconductor kit ................................................................................................................... 82
Print your printer menu settings pages. See Printing the menu settings and network setup pages on page 74.
If Photoconductor is listed under Warnings, the photoconductor counter has not been properly reset.Recycling
Lexmark products ...................................................................................................................................84
Chapter 9: Troubleshooting ............................................................................................. 85
General problems ..........................................................................................................................................85
Selecting printer operating mode ............................................................................................................ 86
Turning on Reduced Curl mode .............................................................................................................86
Print quality problems ....................................................................................................................................87
Cleaning the printhead lens ....................................................................................................................91
Notices ................................................................................................................................ 93
Conventions ...................................................................................................................................................93
Electronic emission notices ........................................................................................................................... 93
Noise emission levels ....................................................................................................................................95
Product energy consumption ......................................................................................................................... 95
Waste from Electrical and Electronic Equipment (WEEE) directive ............................................................... 96
Laser notice ...................................................................................................................................................96
Statement of Limited Warranty for Lexmark E250d and E250dn ................................................................... 96
Index .................................................................................................................................... 99
4
1
Printer overview
7
1
6
5
4
2
1 150-sheet output bin 5 Front door 2 250-sheet tray 6 Control panel 3 550-sheet drawer (optional) 7 Paper support 4 Manual feeder
3
5
Printer overview
1
2
3
4
5
6
7
1 Rear exit 5 USB connect 2 Power button 6 Parallel connect 3 Power connect 7 Ethernet connect 4 Dust cover (not available for some models)
6
2
Using the control panel
Overview of the control panel
The control panel has 5 lights and 2 buttons.
Note: The Continue button also functions as a light.
1
2
345
67
1 Error 5 Ready 2 Paper Jam 6 Cancel button 3 Load Paper 7 Continue button 4 Toner Low / Replace PC Kit
Following a common error light sequence:
Press and release Continue to resume printing.
Press and release Continue twice quickly to display a secondary error code.
Press and release Cancel to cancel the job currently printing.
Press and hold Cancel until all of the lights come on to reset the printer.
7
Understanding the control panel lights
Understanding the control panel lights
The control panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention, or service.
The following table shows the most common light sequences. Click the indicated page for more information on what it means.
Common light sequences
= On = Blinking = Slow blink Empty = Off
Toner Low /
Printer Condition Page Continue Error Ready / Power Saver 11
Replace PC Kit
Load Paper Paper Jam Ready
Busy 11
Hex Trace Ready 12
Waiting 12
Flushing / Resolution reduced
Not ready (printer is offline)
Close door 14
13
13
Insufficient collation area / Insufficient memory
14
8
Understanding the control panel lights
Common light sequences (continued)
= On = Blinking = Slow blink Empty = Off
Printer Condition Page Continue Error
Complex page 14
Cancel job/ Reset printer 15
Load print media 15
Toner Low /
Replace PC Kit
Load Paper Paper Jam Ready
Load manual feeder 16
Tone r lo w 16
Toner cartridge region mismatch
Photoconductor kit life warning
Replace photoconductor (printer hard stop)
Programming engine code/ Programming system code
17
17
18
18
Invalid engine code / Invalid network code
19
9
Understanding the control panel lights
Common light sequences (continued)
= On = Blinking = Slow blink Empty = Off
Printer Condition Page Continue Error
Network interface errors / Host interface disabled
Service error 19
Printer error* 20
19
Toner Low /
Replace PC Kit
Load Paper Paper Jam Ready
Paper jam printer error* 20
Short paper 21
Output bin full 21
*See Secondary error codes on page 25 for more information.
Following are explanations of what the primary light sequences or codes mean and what you can do to clear them.
10
Primary codes
Ready / Power Saver
Light sequence:
ReadyOn
What this light sequence means:
The printer is ready to receive and process data.
The printer is in Power Saver mode.
What you can do:
Send a print job.
Press Continue to print the menu settings pages
for a list of current printer settings.
Press and hold Cancel to reset the printer.
Busy
Understanding the control panel lights
Light sequence:
ReadyBlinking
What this light sequence means:
The printer is busy receiving and processing data or
printing.
The printer is printing a directory, font list, menu settings
pages, or Print Quality Test Pages.
What you can do:
Busy: Wait for the message to clear. Press and release Cancel to cancel the print
job.
Press and hold Cancel to reset the printer.
Printing a directory, a font list, menu settings pages, or
Print Quality Test Pages: – Wait for the pages to print. The Busy message is
displayed as the pages print. The Ready light is on when printing stops.
Press and release Cancel to cancel printing. Press and hold Cancel to reset the printer.
Receiving/processing data from a host interface: Wait for the message to clear. Press and release Cancel to stop processing. Press and hold Cancel to reset the printer.
11
Hex Trace Ready
Light sequence:
ReadySlow Blinking
What this light sequence means:
The printer is in the Ready mode, and Hex Trace is active.
What you can do:
Advanced users can use Hex Trace to help troubleshoot
printing problems. After resolving the problem, turn off the printer to exit Hex Trace.
Press and hold Cancel to reset the printer.
Waiting
Light sequence:
ContinueOn
ReadyOn
Understanding the control panel lights
What this light sequence means:
The printer is waiting until a print timeout occurs, or until it receives additional data.
What you can do:
Press Continue to print the contents of the print
buffer.
Press and release Cancel to cancel the print job.
Press and hold Cancel to reset the printer.
12
Understanding the control panel lights
Flushing / Resolution reduced
Light sequence:
ReadyBlinking
ErrorBlinking
What this light sequence means:
The printer is flushing corrupted print data.
The printer is processing data or printing pages, but the
resolution of a page in the current print job is reduced from 600 dots per inch (dpi) to 300 dpi to prevent a memory full error.
What you can do:
Wait until the control panel returns to Ready to print other
jobs.
Press and release Cancel to cancel the print job.
Press and hold Cancel to reset the printer.
Not ready
Light sequence:
ContinueOn
What this light sequence means:
The printer is not ready to receive or process data, or the printer ports are offline.
What you can do:
Press and release Continue to return to the Ready
state.
Press and release Cancel to return to the Ready state.
13
Understanding the control panel lights
Close door
Light sequence:
ErrorOn
What this light sequence means:
The printer front door is open.
What you can do:
Close the door. The printer will automatically reset.
Insufficient collation area / Insufficient memory
Light sequence:
ContinueOn
ErrorOn
What this light sequence means:
The printer memory is too full to collate the print job.
What you can do:
Press and release Continue to clear the message
and continue printing the job. (The job may not print correctly.)
Press and release Cancel to cancel the print job.
Press Cancel to reset the printer.
Complex page
Light sequence:
ContinueOn
ErrorOn
What this light sequence means:
The page may not print correctly because the print information on the page is too complex (that is, too large for the printer memory).
What you can do:
Press Continue to clear the message and
continue printing the job. (The job may not print correctly.)
Press and release Cancel to cancel the print job.
Press Cancel to reset the printer.
14
Understanding the control panel lights
Cancel job / Reset printer
Light sequence:
ContinueOn
ReadyOn
Toner Low/Replace PC KitOn
Load PaperOn
Paper JamOn
ErrorOn
What this light sequence means:
The current print job is canceled.
The printer is resetting to the user default settings. Any
active print jobs are canceled. A user default setting remains in effect until you change it or until you restore the factory default settings.
What you can do:
Wait for the message to clear.
Load print media
Light sequence:
ContinueOn
Load PaperOn
What this light sequence means:
The printer is out of print media at the indicated source.
What you can do:
Load print media into the indicated tray, and press Continue to resume printing.
Press Cancel to reset the printer.
15
Load manual feeder
Light sequence:
Load PaperOn
What this light sequence means:
The printer prompts you to load a single sheet of print media in the manual feeder.
What you can do:
Load print media into the manual feeder.
Press Continue to resume printing.
Press and hold Cancel to reset the printer.
Toner low
Light sequence:
ContinueOn
Toner Low/Replace PC KitOn
Understanding the control panel lights
What this light sequence means:
The printer is ready to receive and process data. In addition, the toner in the toner cartridge is getting low.
What you can do:
Press and release Continue to clear the light
sequence and continue processing the print job.
Turn the printer off.
Remove the toner cartridge, and shake it to extend the
life.
Replace the toner cartridge. (See Changing the toner cartridge on page 80 for help.)
Turn the printer back on.
16
Understanding the control panel lights
Toner cartridge region mismatch
Light sequence:
Toner Low/Replace PC KitOn
ErrorOn
What this light sequence means:
The geographic region of the printer does not match the geographic region of the installed toner cartridge.
What you can do:
Remove the toner cartridge, and install a new toner cartridge that matches the region of the printer (see What supplies do I need
and how do I order them? on page 76).
Photoconductor kit life warning
Light sequence:
ContinueOn
Toner Low/Replace PC KitBlinking
What this light sequence means:
The photoconductor is almost full and should be replaced soon.
Note: The Toner Alarm (see Secondary error
codes on page 25) must be turned on for
this message to appear.
What you can do:
Press and release Continue to clear the light
sequence and continue printing.
Replace the photoconductor kit. See Changing the photoconductor kit on page 82 for more information.
17
Understanding the control panel lights
Replace photoconductor (printer hard stop)
Light sequence:
ContinueOn
Toner Low/Replace PC KitBlinking
ErrorBlinking
What this light sequence means:
The photoconductor kit is full and must be replaced. The printer will not print any more pages until the photoconductor kit is replaced.
What you can do:
Press and release Continue to print a
photoconductor kit instruction page.
Replace the photoconductor kit. (See Changing the photoconductor kit on page 82 for help.)
Programming engine code / Programming system code
Light sequence:
ReadyOn
Toner Low/Replace PC KitOn
Load PaperOn
What this light sequence means:
New code is being programmed into the engine or firmware code flash.
What you can do:
Wait for the message to clear. When the printer has finished programming the code, it performs a soft reset.
18
Understanding the control panel lights
Invalid engine code / Invalid network code
Light sequence:
ReadyOn
ErrorOn
What this light sequence means:
The engine code and/or the network code has not been programmed or has been programmed but is invalid.
What you can do:
Download valid engine code to the internal print server.
Network interface errors / Host interface disabled
Light sequence:
Toner Low/Replace PC KitOn
ErrorOn
What this light sequence means:
The printer cannot establish communication with the network.
What you can do:
Press Continue to clear the message and continue printing. (The current print job may not print correctly.)
Service error
Light sequence:
ContinueBlinking
ReadyBlinking
Toner Low/Replace PC KitBlinking
Load PaperBlinking
Paper JamBlinking
ErrorBlinking
What this light sequence means:
The printer has a service error and printing has stopped.
What you can do:
Turn the printer off and back on. If the lights are still blinking, contact the place where you bought your printer.
19
Printer error
Light sequence:
ContinueOn
ErrorOn
What this light sequence means:
The printer has one of the following errors:
Memory is full, insufficient to save what is in the buffer.
A page is too complex to print or is shorter than the set
Resolution of a formatted page is reduced to 300 dpi.
A font error occurred.
Communication with the host computer is lost.
Short paper.
What you can do:
Press Continue twice quickly to see the secondary
Press Continue to clear the secondary message.
Understanding the control panel lights
page margins.
error code. See Secondary error codes on page 25 for more information.
Paper jam printer error
Light sequence:
ContinueOn
Paper JamOn
What this light sequence means:
The printer has a paper jam.
What you can do:
Press Continue twice quickly to see the secondary
error code. See Secondary error codes on page 25 for more information.
Press Continue to resume printing once all the jammed pages are cleared from the paper path.
20
Short paper
Light sequence:
ContinueOn
ErrorOn
What this light sequence means:
The paper length is too short to print the formatted data. This occurs when the printer does not know the print media size loaded in the tray, or when there is a problem feeding the print media.
What you can do:
Make sure the print media you loaded is large enough.
Open the front door, clear the paper path, and close the door to
resume printing (see Clearing jams on page 56.)
Press Continue to clear the light sequence and continue
printing.
Press Cancel to cancel the print job.
Understanding the control panel lights
Output bin full
Light sequence:
Load PaperBlinking
What this light sequence means:
The output bin is full.
What you can do:
Remove printed pages from the output bin.
Press Continue to clear the error code.
21
Understanding the control panel lights
Secondary errors
When the Error and Continue lights are both on, a secondary error has occurred.
When the Paper Jam and Continue lights are both on, a paper jam secondary error has occurred.
Press and release Continue twice quickly to display the secondary error code light sequence. The following table shows what these light sequences mean and where to go for help.
Secondary light sequences
= On = Blinking = Slow blink Empty = Off
Toner Low /
Printer Condition Page Continue Error
Paper jam at the input sensor*
26
Replace PC Kit
Load Paper Paper Jam Ready
Paper jam in the manual feeder
Paper jam between the input and exit sensor
Paper jams at the exit sensor
Paper jam in the 250­sheet tray
Paper jam in the 550­sheet drawer
Paper jam (duplex rear) 27
26
26
26
27
27
Paper jam (duplex ­location unknown)
28
22
Understanding the control panel lights
Secondary light sequences (continued)
= On = Blinking = Slow blink Empty = Off
Printer Condition Page Continue Error
Paper jam (duplex ­unsupported size)
Complex page 29
Insufficient collation area 32
28
Toner Low /
Replace PC Kit
Load Paper Paper Jam Ready
Network interface errors 32
Font error 32
Insufficient printer memory
ENA connection lost 32
Host interface disabled 32
Memory full 33
31
Short paper 33
23
Understanding the control panel lights
Secondary light sequences (continued)
= On = Blinking = Slow blink Empty = Off
Printer Condition Page Continue Error
Invalid engine code 34
Invalid network code 34
Toner Low /
Replace PC Kit
Load Paper Paper Jam Ready
Toner cartridge region mismatch
Change toner cartridge / invalid refill
Missing / Defective toner cartridge
Unsupported toner cartridge
*Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder.
34
35
35
36
24
Understanding the control panel lights
Secondary error codes
Following are explanations of what the secondary error codes mean and what you can do to clear them.
Paper jam at the input sensor
Light sequence:
ContinueOn
ReadyOn
Paper JamOn
What this light sequence means:
A paper jam has occurred at the input sensor, which can be either after the print media leaves the tray and enters the printer or in the manual feeder.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
25
Understanding the control panel lights
Paper jam in the manual feeder
Light sequence:
ContinueOn
ReadyOn
To n er On
Paper JamOn
What this light sequence means:
A paper jam has occurred in the manual feeder.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
Paper jams between the input and exit sensors
Light sequence:
ContinueOn
Toner Low/Replace PC KitOn
Paper JamOn
What this light sequence means:
A paper jam has occurred. The jammed paper is most likely in the fuser area under the print cartridge assembly.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
Paper jams as a printed job exits the printer
Light sequence:
ContinueOn
Load PaperOn
Paper JamOn
What this light sequence means:
A paper jam has occurred as the print media is exiting the printer.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
26
Understanding the control panel lights
Paper jam in the 250-sheet tray
Light sequence:
ContinueOn
Toner Low/Replace PC KitOn
Load PaperOn
Paper JamOn
What this light sequence means:
A paper jam has occurred in the 250-sheet tray.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
Paper jam in the 550-sheet drawer
Light sequence:
ContinueOn
ReadyOn
Load PaperOn
Paper JamOn
What this light sequence means:
A paper jam has occurred in the 550-sheet drawer.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
Paper jam (duplex rear)
Light sequence:
ContinueOn
Load PaperBlinking
Paper JamOn
What this light sequence means:
A paper jam has occurred in the rear area of the printer.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
27
Understanding the control panel lights
Paper jam (duplex - unknown location)
Light sequence:
ContinueOn
Paper JamOn
ReadyBlinking
What this light sequence means:
A paper jam has occurred somewhere in the duplex unit.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
Paper jam (duplex - unsupported size)
Light sequence:
ContinueOn
Paper JamOn
ReadyBlinking
Load PaperBlinking
What this light sequence means:
A paper jam has occurred in the duplex unit due to an unsupported print media size.
What you can do:
Clear the paper jam. See Clearing jams on page 56 for more information.
28
Complex page
Light sequence:
ContinueOn
ReadyOn
ErrorOn
What this light sequence means:
The page may not print correctly because the print information on the page is too complex (that is, too large for the printer memory).
What you can do:
Press Continue to clear the error code and
continue processing the print job (some of the print data may be lost).
To avoid this error in the future: Reduce the complexity of the page by reducing the
Set Page Protect to On in the Local Printer Setup
Install additional printer memory (see Adding a
Understanding the control panel lights
amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros.
Utility.
memory card on page 72).
29
Understanding the control panel lights
Insufficient collation area
Light sequence:
ContinueOn
Toner Low/Replace PC KitOn
ErrorOn
What this light sequence means:
The printer memory does not have the free space necessary to collate the print job. This may happen due to one of these errors:
Memory is full.
A page is too complex to print.
A page is shorter than the set page margins.
Memory is insufficient to save what is in the buffer.
What you can do:
Press Continue to clear the message and continue
printing the job. (The job may not print correctly.)
Press and release Cancel to cancel the print job.
Press and hold Cancel to reset the printer.
To avoid this error in the future: Simplify the print job. Reduce the complexity of the
page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros.
Install additional printer memory (see Adding a
memory card on page 72).
Network interface errors
Light sequence:
ContinueOn
Paper JamOn
ErrorOn
What this light sequence means:
The printer cannot establish communication with the network.
What you can do:
Press Continue to clear the message and continue
printing. (The previous print job may not print correctly.)
30
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