Lexmark B2236dw User Guide

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B2236 Printer

User's Guide

January 2019 www.lexmark.com

Machine type(s):

1400

Model(s):

438

Contents 2

Safety information........................................................................................ 4

Conventions.......................................................................................................................................................... 4

Product statements............................................................................................................................................. 4

Learn about the printer................................................................................ 7

Finding information about the printer.............................................................................................................7

Printer conﬁguration............................................................................................................................................9

Using the control panel......................................................................................................................................9

Understanding the status of the power button and indicator light.......................................................10

Set up, install, and conﬁgure......................................................................11

Selecting a location for the printer................................................................................................................. 11

Attaching cables.................................................................................................................................................12

Selecting paper...................................................................................................................................................12

Loading paper .................................................................................................................................................... 17

Networking......................................................................................................................................................... 20

Installing and updating software, drivers, and ﬁrmware.........................................................................22

Secure the printer.......................................................................................24

Erasing printer memory................................................................................................................................... 24

Restoring factory default settings................................................................................................................. 24

Statement of Volatility...................................................................................................................................... 24

Print.............................................................................................................. 25

Printing from a computer.................................................................................................................................25

Printing from a mobile device........................................................................................................................25

Printing conﬁdential and other held jobs....................................................................................................26

Printing a font sample list................................................................................................................................ 27

Adjusting toner darkness................................................................................................................................ 27

Use printer menus...................................................................................... 28

Menu map........................................................................................................................................................... 28

Device.................................................................................................................................................................. 28

Print....................................................................................................................................................................... 34

Paper.....................................................................................................................................................................38

Contents 3

Network/Ports.....................................................................................................................................................39

Reports..................................................................................................................................................................51

Troubleshooting..................................................................................................................................................51

Printing the Menu Settings Page...................................................................................................................52

Maintain the printer....................................................................................53

Checking the status of parts and supplies................................................................................................. 53

Conﬁguring supply notiﬁcations....................................................................................................................53

Viewing reports..................................................................................................................................................53

Ordering parts and supplies...........................................................................................................................53

Replacing parts and supplies.........................................................................................................................55

Cleaning the printer..........................................................................................................................................60

Saving energy and paper................................................................................................................................60

Moving the printer to another location.........................................................................................................61

Shipping the printer..........................................................................................................................................62

Troubleshoot a problem.............................................................................63

The printer is not responding.........................................................................................................................63

Network connection problems...................................................................................................................... 64

Issues with supplies..........................................................................................................................................65

Clearing jams......................................................................................................................................................66

Paper feed problems........................................................................................................................................72

Printing problems.............................................................................................................................................. 75

Contacting customer support........................................................................................................................101

Privacy........................................................................................................ 102

Recycle and dispose.................................................................................103

Recycling Lexmark products.........................................................................................................................103

Recycling Lexmark packaging......................................................................................................................103

Returning Lexmark cartridges for reuse or recycling.............................................................................103

Notices........................................................................................................104

Index............................................................................................................115

Safety information 4

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—MOVING PARTS: Indicates a risk of laceration or abrasion injuries from rotating parts.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

or electrical shock, connect the power cord to

ﬁre

or electrical shock, use only the power cord

ﬁre

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

Safety information 5

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in

ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Safety information 6

CAUTION—MOVING PARTS: To avoid the risk of laceration or abrasion injuries, keep hands away from moving parts in areas marked with this label. Injuries from moving parts may occur around gears and other rotating parts.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for this product.

SAVE THESE INSTRUCTIONS.

Learn about the printer 7

Learn about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

More setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Conﬁguring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Help using the printer software Help for Microsoft Windows or Macintosh operating

See the setup documentation that came with the printer or go to

Information Center—Go to

http://infoserve.lexmark.com.

Product videos—Go to

http://infoserve.lexmark.com/idv/.

systems—Open a printer software program or application, and then click Help.

Click

Notes:

• Help is automatically installed with the printer

software.

• Depending on the operating system, the

printer software is located in the printer program folder or on the desktop.

http://support.lexmark.com.

to view context‑sensitive information.

Learn about the printer 8

What are you looking for? Find it here

Go to

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

http://support.lexmark.com.

Note: Select your country or region, and then

select your product to view the appropriate support site.

Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.

Have the following information ready when you contact customer support:

• Place and date of purchase

• Machine type and serial number

• Safety information

• Regulatory information

• Warranty information

• Environmental information

Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—See the documentation that came with the printer or go to

http://support.lexmark.com.

Learn about the printer 9

Printer conﬁguration

1 Control panel

2 Power button

3 Manual feeder

4 250‑sheet tray

5 Standard bin

Using the control panel

Control panel part Function

1 Display

2 Indicator light Check the status of the printer.

3 Home button Go to the home screen.

• View printer messages and supply status.

• Set up and operate the printer.

Learn about the printer 10

Control panel part Function

4 Right arrow button

• Scroll through menus or move between screens and menu options.

• Increase the numeric value of a setting.

5 Back button Return to the previous screen.

6 Stop or Cancel button Stop the current job.

7 Menu button Access the printer menus.

8 Select button

• Select a menu option.

• Save the changes in a setting.

9 Left arrow button

• Scroll through menus or move between screens and menu options.

• Decrease the numeric value of a setting.

Understanding the status of the power button and indicator light

Indicator light Printer status

Solid blue The printer is on or ready.

Blinking blue The printer is processing data.

Blinking red The printer requires user intervention.

O The printer is o or in Sleep mode.

Power button light Printer status

O The printer is o, ready, or processing data.

Solid white The printer is in Sleep mode.

Blinking white The printer is in Hibernate mode.

Set up, install, and conﬁgure 11

Set up, install, and

conﬁgure

Selecting a location for the printer

• Leave enough room to open trays, covers, and doors and to install hardware options.

• Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

• Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a

• Keep the printer: – Clean, dry, and free of dust – Away from stray staples and paper clips – Away from the direct airﬂow of air conditioners, heaters, or ventilators – Free from direct sunlight and humidity extremes

• Observe the recommended temperatures and avoid ﬂuctuations.

sturdy, and stable surface.

ﬂat,

or electrical shock, connect the power cord

ﬁre

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 43.3°C (-40 to 110°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

1 Top 12 0 mm (5 in .)

2 Rear 260 mm (10 in.)

3 Right side 120 mm (5 in.)

Set up, install, and conﬁgure 12

4 Front 550 mm (22 in.)

Note: The minimum space needed in front of the printer is 76 mm (3 in.).

5 Left side 120 mm (5 in.)

Attaching cables

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing.

Printer port Function

1 Ethernet port Connect the printer to a network.

2 USB printer port Connect the printer to a computer.

3 Power cord socket Connect the printer to an electrical outlet.

or electrical shock, use only the power cord

ﬁre

Selecting paper

Paper guidelines

Use the appropriate paper to prevent jams and help ensure trouble‑free printing.

• Always use new, undamaged paper.

• Before loading paper, know the recommended printable side of the paper. This information is usually

indicated on the paper package.

Set up, install, and conﬁgure 13

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.

• Do not use coated papers unless they are speciﬁcally designed for electrophotographic printing.

Paper characteristics

The following paper characteristics aect print quality and reliability. Consider these factors before printing on them.

Weight

The tray can feed paper weights from 60 to 105 g/m2 (16 to 28 lb) grain long paper. Paper lighter than 60 g/m (16 lb) may not be sti enough to feed properly, and may cause jams.

Curl

Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause feeding problems.

Smoothness

Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50 Sheeld

points.

Moisture content

The amount of moisture in paper aects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.

Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend the time several days if the storage or transportation environment is very dierent from the printer environment. Thick paper may also require a longer conditioning period.

Grain direction

Grain refers to the alignment of the paper ﬁbers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper.

For 60–105 g/m

(16–28‑lb) paper, grain long paper is recommended.

Fiber content

Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing ﬁbers such as cotton can negatively aect paper handling.

Set up, install, and conﬁgure 14

Unacceptable paper

The following paper types are not recommended for use with the printer:

• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,

carbonless copy paper (CCP), or no carbon required (NCR) paper

• Preprinted papers with chemicals that may contaminate the printer

• Preprinted papers that can be aected by the temperature in the printer fuser

• Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm

(±0.9 in.), such as optical character recognition (OCR) forms In some cases, registration can be adjusted with a software application to successfully print on these forms.

• Coated papers (erasable bond), synthetic papers, thermal papers

• Rough‑edged, rough or heavily textured surface papers, or curled papers

• Recycled papers that fail EN12281:2002 (European)

• Paper weighing less than 60 g/m

• Multiple‑part forms or documents

(16 lb)

Storing paper

Use these paper storage guidelines to help avoid jams and uneven print quality:

• Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.

• Extend the time several days if the storage or transportation environment is very dierent from the printer

environment. Thick paper may also require a longer conditioning period.

• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.

• Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative

humidity between 40 and 60 percent.

• Store paper in cartons, on a pallet or shelf, rather than on the ﬂoor.

• Store individual packages on a ﬂat surface.

• Do not store anything on top of individual paper packages.

• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and

wrapper help keep the paper clean, dry, and ﬂat.

Selecting preprinted forms and letterhead

• Use grain long paper.

• Use only forms and letterhead printed using an oset lithographic or engraved printing process.

• Avoid paper with rough or heavily textured surfaces.

• Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet

these requirements; latex inks might not.

• Print samples on preprinted forms and letterheads considered for use before buying large quantities. This

action determines whether the ink in the preprinted form or letterhead aects print quality.

• When in doubt, contact your paper supplier.

• When printing on letterhead, load the paper in the proper orientation for your printer. For more information,

see the Paper and Specialty Media Guide.

Set up, install, and conﬁgure 15

Supported paper sizes

Notes:

• Paper less than 210 mm (8.3 in.) wide always prints at reduced speed.

• Use the manual feeder when printing on paper less than 105 mm (4.1 in.) wide.

• The minimum paper dimension supported for two‑sided printing is 210 x 279.4 mm (8.3 x 11 in.).

• For two-sided printing on letter‑, legal‑, Oﬁcio‑, or folio‑size paper, make sure that the paper size setting

in the duplex unit is set to Letter.

Paper size 250‑sheet tray Manual feeder Two‑sided printing

210 x 297 mm (8.3 x 11.7 in.)

A5 (short edge feed)

148 x 210 mm (5.8 x 8.3 in.)

A5 (long edge feed)

210 x 148 mm (8.3 x 5.8 in.)

105 x 148 mm (4.1 x 5.8 in.)

JIS B5

182 x 257 mm (7.2 x 10.1 in.)

Oﬁcio (Mexico)

215.9 x 340.4 mm (8.5 x 13.4 in.)

Hagaki

100 x 148 mm (3.94 x 5.83 in.)

Statement

139.7 x 215.9 mm (5.5 x 8.5 in.)

Executive

184.2 x 266.7 mm (7.25 x 10.5 in.)

Letter

215.9 x 279.4 mm (8.5 x 11 in.)

Legal

215.9 x 355.6 mm (8.5 x 14 in.)

Folio

215.9 x 330.3 mm (8.5 x 13 in.)

Universal

98 x 148 mm (3.9 x 5.8 in.) to 216 x 356 mm (8.5 x 14 in.)

Universal

105 x 148 mm (4.1 x 5.8 in.) to 216 x 356 mm (8.5 x 14 in.)

X X

Set up, install, and conﬁgure 16

Paper size 250‑sheet tray Manual feeder Two‑sided printing

7 3/4 Envelope (Monarch)

98.4 x 190.5 mm (3.875 x 7.5 in.)

9 Envelope

98.4 x 225.4 mm (3.875 x 8.9 in.)

10 Envelope

104.8 x 241.3 mm (4.12 x 9.5 in.)

DL Envelope

110 x 220 mm (4.33 x 8.66 in.)

C5 Envelope

162 x 229 mm (6.38 x 9.01 in.)

B5 Envelope

176 x 250 mm (6.93 x 9.84 in.)

Other Envelope

98.4 x 162 mm (3.87 x 6.38 in.) to 176 x 250 mm (6.93 x 9.84 in.)

Supported paper types

Note: Labels, envelopes, and card stock always print at reduced speed.

Paper type 250‑sheet tray Manual feeder Two‑sided printing

Plain paper

Card stock X X

Labels X

Bond

Envelope X X

Letterhead

Preprinted

Colored paper

Light

Heavy

Recycled

Set up, install, and conﬁgure 17

Supported paper weights

250‑sheet tray Manual feeder Two‑sided printing

60–105 g/m

(16–28‑lb bond) 60–200 g/m² (16–54‑lb bond) 70–105 g/m² (18.7–28‑lb bond)

Loading paper

Setting the paper size and type

1 From the control panel, navigate to:

> Paper > > Tra y Conﬁg uratio n > > Paper Size/Type >

2 Select a paper source, and then conﬁgure the paper size and type.

Notes:

• For two-sided printing on A4‑size paper, make sure that the paper size setting in the duplex unit is set to

A4.

• For two-sided printing on letter‑, legal‑, Oﬁcio‑, or folio‑size paper, make sure that the paper size setting

in the duplex unit is set to Letter.

Conﬁguring Universal paper settings

1 From the control panel, navigate to:

> Paper > > Media Conﬁguration > > Universal Setup >

2 Select Portrait Width or Portrait Height, and then press .

3 Adjust the settings, and then press .

Loading trays

1 Remove the tray.

Set up, install, and conﬁgure 18

2 Adjust the paper guides to match the size of the paper that you are loading.

3 Flex, fan, and align the paper edges before loading.

Set up, install, and conﬁgure 19

4 Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly

against the paper.

Notes:

• Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided

printing.

• Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided

printing.

• Do not slide paper into the tray.

• To avoid paper jams, make sure that the stack height is below the maximum paper

indicator.

ﬁll

5 Insert the tray.

If necessary, set the paper size and paper type from the control panel to match the paper loaded.

Loading the manual feeder

1 Open the manual feeder.

Set up, install, and conﬁgure 20

2 Adjust the guide to match the size of the paper that you are loading.

3 Load a sheet of paper with the printable side faceup.

• Load letterhead with the printable side faceup and the top edge entering the printer ﬁrst for one‑sided

printing.

• Load letterhead with the printable side facedown and the top edge entering the printer last for two‑sided

printing.

• Load envelope with the ﬂap side down and against the left side of the paper guide.

Warning—Potential Damage: To avoid paper jams, do not force paper into the manual feeder.

Networking

Connecting the printer to a Wi‑Fi network

Using the control panel

From the control panel, navigate to:

> Network/Ports > > Wireless > > Setup On Printer Panel >

2 Follow the instructions on the display.

Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial

setup.

Using Lexmark Mobile Assistant

Depending on your mobile device, download the Lexmark Mobile Assistant application from either the

Google Play

2 From the control panel, navigate to:

> Network/Ports > > Wireless > > Setup Using Mobile App > > Continue for Printer

ID >

3 From your mobile device, launch the application, and then accept the Terms of Use.

4 Grant permissions.

store or App Store online store.

5 Tap Start Wi-Fi Setup, and then select the printer.

6 Select a Wi-Fi network, and then enter your credentials.

7 Tap Finish Wi-Fi Setup.

Set up, install, and conﬁgure 21

Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS)

Before you begin, make sure that:

• The access point (wireless router) is WPS‑

documentation that came with your access point.

certiﬁed

• A wireless network adapter is installed in your printer. For more information, see the instructions that came

with the adapter.

Using the Push Button method

From the control panel, navigate to:

> Network/Ports > > Wireless >

2 Select Wi‑Fi Protected Setup, and then press .

3 Select Start Push Button Method, and then press .

4 Follow the instructions on the display.

or WPS‑compatible. For more information, see the

Using the personal identiﬁcation number (PIN) method

From the control panel, navigate to:

> Network/Ports > > Wireless >

2 Select Wi‑Fi Protected Setup > > Start PIN Method > .

3 Copy the eight‑digit WPS PIN.

4 Open a web browser, and then type the IP address of your access point in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

5 Access the WPS settings. For more information, see the documentation that came with your access

point.

6 Enter the eight‑digit PIN, and then save the changes.

Deactivating the Wi‑Fi network

1 From the printer control panel, navigate to:

> Network/Ports > > Network Overview > > Active Adapter > > Standard Networking

2 Follow the instructions on the display.

Set up, install, and conﬁgure 22

Checking the printer connectivity

1 From the control panel, navigate to:

> Reports > > Network >

2 Select Network Setup Page, and then press .

3 Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.

If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.

Installing and updating software, drivers, and ﬁrmware

Installing the printer software

1 Obtain a copy of the software installer package.

• From the software CD that came with your printer.

• Go to http://support.lexmark.com, and then select your printer and operating system.

2 Run the installer, and then follow the instructions on the computer screen.

3 For Macintosh users, add the printer.

Note: Obtain the printer IP address from the home screen.

Updating

Some applications require a minimum device ﬁrmware level to operate correctly.

For more information on updating the device

1 From the Embedded Web Server, click Settings > Device > Update Firmware.

2 Browse to locate the required ﬂash ﬁle.

3 Apply the changes.

Exporting or importing a

You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the settings to other printers.

1 Open a web browser, and then type the printer IP address in the address

Notes:

ﬁrmware

ﬁrmware,

contact your Lexmark representative.

conﬁguration ﬁle

ﬁeld.

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 From the Embedded Web Server, click Export

3 Follow the instructions on the screen.

Conﬁguration

or Import

Conﬁguration

Set up, install, and conﬁgure 23

4 If the printer supports applications, then do the following:

a Click Apps > select the application > Conﬁgure.

b Click Export or Import.

Secure the printer 24

Secure the printer

Erasing printer memory

To erase volatile memory or buered data, turn o the printer.

To e ras e no n‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following:

1 From the control panel, navigate to:

> Device > > Maintenance > > Out of Service Erase > > Sanitize all information on

nonvolatile memory >

2 Select Ye s > .

3 Select either Start initial setup or Leave printer oine, and then press .

Restoring factory default settings

1 From the control panel, navigate to:

> Device > > Restore Factory Defaults > > Restore all settings >

2 Select Ye s , and then press .

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.

Type of memory Description

Volatile memory Your printer uses standard random access memory

(RAM) to temporarily buer user data during simple print jobs.

Non-volatile memory Your printer may use two forms of non-volatile memory:

EEPROM and NAND (ﬂash memory). Both types are used to store operating system, device settings, and network information.

Erase the content of any installed printer memory in the following circumstances:

• The printer is being decommissioned.

• The printer is being moved to a dierent department or location.

• The printer is being serviced by someone from outside your organization.

• The printer is being removed from your premises for service.

• The printer is being sold to another organization.

Print 25

Print

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the

document.

1 From the document that you are trying to print, open the Print dialog.

2 If necessary, adjust the settings.

3 Print the document.

Printing from a mobile device

Printing from a mobile device using Lexmark Mobile Print

LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.

1 Open the document, and then send or share the document to Lexmark Mobile Print.

Note: Some third‑party applications may not support the send or share feature. For more information, see

the documentation that came with the application.

2 Select a printer.

3 Print the document.

Printing from a mobile device using Google Cloud Print

Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Print‑ready printer.

Before you begin, make sure that:

• The printer is registered to the Google Cloud Print server.

• The Cloud Print plugin is downloaded from the Google Play store and is enabled in the mobile device.

1 From your Android

2 Tap > Print.

3 Select a printer, and then tap .

mobile device, open a document or select a document from your ﬁle manager.

Printing from a mobile device using Mopria Print Service

Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certiﬁed printer.

Print 26

Note: Before printing, make sure that the Mopria Print Service is enabled.

1 From the home screen of your mobile device, launch a compatible application.

2 Tap Print, and then select the printer.

3 Send the print job.

Printing from a mobile device using AirPrint

AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed printer.

Notes:

• This application is supported only in some Apple devices.

• This application is supported only in some printer models.

1 From the home screen of your mobile device, launch a compatible application.

2 Select an item to print, and then tap the share icon.

3 Tap Print, and then select a printer.

4 Print the document.

Printing conﬁdential and other held jobs

For Windows users

1 With a document open, click File > Print.

2 Click Properties, Preferences, Options, or Setup.

3 Click Print and Hold.

4 Select Use Print and Hold, and then assign a user name.

5 Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).

If the print job is conﬁdential, then enter a four‑digit PIN.

6 Click OK or Print.

7 From the printer home screen, release the print job.

• For conﬁdential print jobs, navigate to:

Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print

• For other print jobs, navigate to:

Held jobs > select your user name > select the print job > conﬁgure the settings > Print

Print 27

For Macintosh users

1 With a document open, choose File > Print.

If necessary, click the disclosure triangle to see more options.

2 From the print options or Copies & Pages menu, choose Job Routing.

3 Select the print job type

If the print job is conﬁdential, then assign a user name and a four‑digit PIN.

4 Click OK or Print.

5 From the printer home screen, release the print job.

• For conﬁdential print jobs, navigate to:

Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print

• For other print jobs, navigate to:

Held jobs > select your user name > select the print job > conﬁgure the settings > Print

(Conﬁdential,

Repeat, Reserve, or Verify).

Printing a font sample list

1 From the control panel, navigate to:

> Reports > > Print > > Print Fonts

2 Select PCL Fonts or PostScript Fonts, and then press .

Adjusting toner darkness

1 From the control panel, navigate to:

> Print > > Quality > > Ton e r D a rk ne ss

2 Adjust the setting, and then press .

Use printer menus 28

Use printer menus

Menu map

Device

Paper

Network/Ports

Reports

Troubleshooting Print Quality Test Pages

• Preferences

•

Notiﬁcations

• Power Management

• Information Sent to Lexmark

• Layout

• Setup

• Quality

• Tray Conﬁguration • Media Conﬁguration

• Network Overview

• Wireless

• Ethernet

• TCP/IP

• SNMP

• 802.1x

• IPSec

• Menu Settings Page

• Device

• Restore Factory Defaults

• Maintenance

• About this Printer

• PDF

• PCL

• LPD Conﬁguration

• HTTP/FTP Settings

• USB

• Restrict external network access

• Google Cloud Print

• Wi‑Fi Direct

• Print

• Network

Device

Preferences

Menu item Description

Display Language

[List of languages]

Country/Region

[List of countries]

Run Initial Setup

Ye s No*

Displayed information

Display Text 1 Display Text 2

Note: An asterisk (*) next to a value indicates the factory default setting.

Set the language of the text that appears on the display.

Identify the country or region where the printer is conﬁgured to operate.

Run the setup wizard.

Specify the information to appear on the home screen.

Use printer menus 29

Menu item Description

Date and Time

Conﬁgure

Current Date and Time Manually Set Date and Time Date Format [MM‑DD‑YYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [GMT*]

Network Time Protocol

Enable NTP NTP Server

Paper Sizes

U.S.* Metric

Screen Timeout

10–300 (60*)

Note: An asterisk (*) next to a value indicates the factory default setting.

Conﬁgure the printer date and time.

Specify the unit of measurement for paper sizes. Note: The country or region selected in the initial setup

wizard determines the initial paper size setting.

Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account automatically.

Notiﬁcations

Menu item Description

Supplies

Show Supply Estimates

Show estimates* Do not show estimates

Error Prevention

Jam Assist

O On*

Error Prevention

Auto Continue

Disabled 5–255 (5*)

Error Prevention

Auto Reboot

Reboot always* Reboot never Reboot when idle

Show the estimated supply status information.

Set the printer to check for jammed paper automatically.

Let the printer continue processing or printing a job automatically after clearing certain attendance conditions.

Set the printer to restart when an error occurs.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 30

Menu item Description

Error Prevention

Auto Reboot

Max Auto Reboots

1–20 (2*)

Error Prevention

Auto Reboot

Auto Reboot Window

1–525600 (720*)

Error Prevention

Auto Reboot

Auto Reboot Counter

Error Prevention

Display Short Paper Error

Auto‑clear* On

Error Prevention

Page Protect

O* On

Set the number of automatic reboots that the printer can perform.

Set the number of seconds before the printer performs an automatic reboot.

Show a read‑only information of the reboot counter.

Set the printer to show a message when a short paper error occurs.

Note: Short paper refers to the size of the paper loaded.

Set the printer to process the entire page into the memory before printing it.

Jam Content Recovery

Jam Recovery

Auto* O On

Note: An asterisk (*) next to a value indicates the factory default setting.

Set the printer to reprint jammed pages.

Power Management

Menu item Description

Sleep Mode Proﬁle

Print with Display o

Allow printing with display o* Display on when printing

Timeouts

Sleep Mode

1–120 minutes (15*)

Note: An asterisk (*) next to a value indicates the factory default setting.

Allow printing with the display turned o.

Set the idle time before the printer begins operating in Sleep mode.

Use printer menus 31

Menu item Description

Timeouts

Hibernate Timeout

Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month

Timeouts

Hibernate Timeout on Connection

Hibernate Do Not Hibernate*

Eco-Mode

O* Energy Energy/Paper Paper

Set the time before the printer enters Hibernate mode.

Set the printer to Hibernate mode even when an active Ethernet connection exists.

Minimize the use of energy, paper, or specialty media. Note: Setting Eco‑Mode to Energy or Paper may

printer performance, but not print quality.

aect

Note: An asterisk (*) next to a value indicates the factory default setting.

Information Sent to Lexmark

Menu item Description

Supplies and Page Usage

Ye s No* More Details

Note: An asterisk (*) next to a value indicates the factory default setting.

Send supplies and page usage information to Lexmark.

Restore Factory Defaults

Menu item Description

Restore Settings

Restore all settings Restore printer settings Restore network settings

Restore the printer factory default settings.

Use printer menus 32

Maintenance

Conﬁg Menu

Menu item Description

USB Conﬁguration

USB PnP

1* 2

USB Conﬁguration

USB Speed

Full Auto*

Tra y Con ﬁgur atio n

Show Tray Insert Message

O Only for unknown sizes* Always

Tra y Con ﬁgur atio n

A5 Loading

Short Edge* Long Edge

Tra y Con ﬁgur atio n

Paper Prompts

Auto* Manual Paper

Change the USB driver mode of the printer to improve its compatibility with a personal computer.

Set the USB port to run at full speed and disable its high‑speed capabilities.

Show a message about the tray status.

Specify the page orientation when loading A5 paper size.

Set the paper source that the user ﬁlls when a prompt to load paper appears.

Tra y Con ﬁgur atio n

Envelope Prompts

Auto* Manual Envelope

Tra y Con ﬁgur atio n

Action for Prompts

Prompt user* Continue Use current

Reports

Menu Settings Page Event Log Event Log Summary

Note: An asterisk (*) next to a value indicates the factory default setting.

Set the paper source that the user ﬁlls when a prompt to load envelope appears.

Set the printer to resolve paper- or envelope-related change prompts.

Print reports about printer menu settings, status, and event logs.

Use printer menus 33

Menu item Description

Supply Usage And Counters

Clear Supply Usage History Reset Black Cartridge Counter Reset Black Imaging Unit Counter

Print Conﬁguration

Font Sharpening

0–150(24*)

Print Conﬁguration

Print Density

1–5 (3*)

Device Operations

Quiet Mode

On O*

Device Operations

Panel Menus

Enable* Disable

Device Operations

Clear Custom Status

Clear the supply usage history or reset the counter after installing new supplies.

Set a text point-size value below which the high‑frequency screens are used when printing font data.

For example, if the value is 24, then all fonts sized 24 points or less use the high‑frequency screens.

Adjust the toner density when printing documents.

Set the printer to reduce the amount of noise that it makes when printing.

Note: Enabling this setting slows down the printer performance.

Enable access to the control panel menus.

Erase user‑deﬁned strings for the Default or Alternate custom messages.

Clear all remotely‑installed messages Erase messages that were remotely installed.

Note: An asterisk (*) next to a value indicates the factory default setting.

Out of Service Erase

Menu item Description

Erase Printer Memory

Printer Memory Last Sanitized Sanitize all information on nonvolatile memory Erase all printer and network settings

Clear all settings and applications that are stored in the printer.

About this Printer

Menu item Description

Asset Tag Show the serial number of the printer.

Printer’s Location Identify the printer location. The maximum length is 63 characters.

Contact Personalize the printer name. The maximum length is 63 characters.

Send Logs

Cancel Send

Send diagnostic information to Lexmark.

Use printer menus 34

Print

Layout

Menu item Description

Sides

1‑sided* 2‑sided

Flip Style

Long Edge* Short Edge

Blank Pages

Print Do Not Print*

Collate

O [ 1,1,1,2,2, 2] On [1,2,1,2,1,2]*

Separator Sheets

None* Between Copies Between Jobs Between Pages

Separator Sheet Source

Tray [x] (1*)

Specify whether to print on one side or two sides of the paper.

Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing.

Note: Depending on the option selected, the printer automatically osets each printed information of the page to bind the job correctly.

Print blank pages that are included in a print job.

Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.

Insert blank separator sheets when printing.

Specify the paper source for the separator sheet.

Pages per Side

O* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side

Pages per Side Ordering

Horizontal* Reverse Horizontal Vertical Reverse Vertical

Note: An asterisk (*) next to a value indicates the factory default setting.

Print multiple page images on one side of a sheet of paper.

Specify the positioning of multiple page images when using Pages per Side. Note: The positioning depends on the number of page images and their

page orientation.

Use printer menus 35

Menu item Description

Pages per Side Orientation

Auto* Landscape Portrait

Pages per Side Border

None* Solid

Copies

1–9999 (1*)

Print Area

Normal* Whole Page

Note: An asterisk (*) next to a value indicates the factory default setting.

Specify the orientation of a multiple‑page document when using Pages per Side.

Print a border around each page image when using Pages per Side.

Specify the number of copies for each print job.

Set the printable area on a sheet of paper.

Setup

Menu item Description

Printer Language

PCL Emulation

Set the printer language.

Print All Order

Alphabetical* Newest First Oldest First

Note: An asterisk (*) next to a value indicates the factory default setting.

Specify the order you choose to print all held and conﬁdential jobs.

Quality

Menu item Description

Print Resolution

300 dpi 600 dpi* 1200 Image Q 2400 Image Q

Toner Darkness

Light Normal* Dark

Halftone

Normal* Detail

Set the resolution for the text and images on the printed output. Note: Resolution is determined in dots per inch or image quality.

Determine the lightness or darkness of text images.

Enhance the printed output to have smoother lines with sharper edges.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 36

PDF

Menu item Description

Scale To Fit

No* Ye s

Annotations

Print Do Not Print*

Note: An asterisk (*) next to a value indicates the factory default setting.

Scale the page content to ﬁt the selected paper size.

Specify whether to print annotations in the PDF.

PCL

Menu item Description

Font Name

[List of available fonts] (Courier*)

Symbol Set

[List of available symbol set] (10U PC‑8*)

Pitch

0.08–100 (10*)

Select a font from the speciﬁed font source.

Specify the symbol set for each font name. Note: A symbol set is a set of alphabetic and numeric characters,

punctuation, and special symbols. Symbol sets support the languages or speciﬁc programs such as math symbols for scientiﬁc text.

Specify the pitch for ﬁxed or monospaced fonts. Note: Pitch refers to the number of

inch of type.

dierent

‑space characters in a horizontal

ﬁxed

Orientation

Portrait* Landscape

Lines per Page

1–255

Specify the orientation of text and graphics on the page.

Specify the number of lines of text for each page printed through the PCL datastream.

Notes:

• This menu item activates vertical escapement that causes the

selected number of requested lines to print between the default margins of the page.

• 60 is the U.S. factory default setting. 64 is the international factory

default setting.

PCL5 Minimum Line Width

1–30 (2*)

PCLXL Minimum Line Width

1–30 (2*)

A4 Width

198 mm* 203 mm

Note: An asterisk (*) next to a value indicates the factory default setting.

Set the initial minimum stroke width.

Notes:

• Jobs printed in 1200 dpi use the value directly.

• Jobs printed in 4800 CQ use half the value.

Set the width of the logical page on A4‑size paper. Note: Logical page is the space on the physical page where data is

printed.

Use printer menus 37

Menu item Description

Auto CR after LF

O* On

Auto LF after CR

O* On

Print Timeout

O On* [90]

Note: An asterisk (*) next to a value indicates the factory default setting.

Set the printer to perform a carriage return after a line feed control command.

Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line.

Set the printer to perform a line feed after a carriage return control command.

Set the printer to end a print job after it has been idle for the speciﬁed amount of time in seconds.

Image

Menu item Description

Auto Fit

On O*

Invert

O* On

Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation

settings for the image.

Invert bitonal monochrome images.

Note: This menu item does not apply to GIF or JPEG image formats.

Scaling

Anchor Top Left Best Fit* Anchor Center Fit Height/Width Fit Height Fit Width

Orientation

Portrait* Landscape Reverse Portrait Reverse Landscape

Note: An asterisk (*) next to a value indicates the factory default setting.

Adjust the image to ﬁt the printable area. Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.

Specify the orientation of text and graphics on the page.

Use printer menus 38

Paper

Tray Conﬁguration

Menu item Description

Default Source

Tray [x] (1*) Manual Paper Manual Envelope

Paper Size/Type

Tray [x] (1*) Manual Paper Manual Envelope

Substitute Size

O Letter/A4 All Listed*

Set the paper source for all print jobs.

Specify the paper size or paper type loaded in each paper source.

Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source.

Notes:

prompts the user to load the required paper size.

•

O

• Letter/A4 prints an A4‑size document on letter when loading letter, and

letter‑size jobs on A4 paper size when loading A4.

• All Listed substitutes Letter/A4.

Note: An asterisk (*) next to a value indicates the factory default setting.

Media Conﬁguration

Universal Setup

Menu item Description

Units of Measure

Inches Millimeters

Portrait Width

3.00–14.17 inches (8.50*) 76–360 mm (216*)

Portrait Height

3.00–14.17 inches (14*) 76–360 mm (356*)

Feed Direction

Short Edge* Long Edge

Note: An asterisk (*) next to a value indicates the factory default setting.

Specify the unit of measurement for the universal paper. Note: Inches is the U.S. factory default setting. Millimeters is the

international factory default setting.

Set the portrait width of the universal paper.

Set the portrait height of the universal paper.

Set the printer to pick paper from the short edge or long edge direction.

Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.

Use printer menus 39

Media Types

Menu item Description

Plain Paper Card Stock Recycled Labels Bond Envelope Letterhead Preprinted Colored Paper Light Heavy

Specify the texture, weight, and orientation of the paper loaded.

Network/Ports

Network Overview

Menu item Description

Active Adapter

Auto* Standard Network Wireless

Specify how a network is connected.

Network Status Show the printer network status and connectivity settings.

Display Network Status on Printer

O On*

Speed, Duplex Show the speed of the currently active network card.

IPv4 Show the IPv4 address.

All IPv6 Addresses Show all IPv6 addresses.

Reset Print Server

Start

Network Job Timeout

O On* (90 seconds)

Banner Page

O* On

Note: An asterisk (*) next to a value indicates the factory default setting.

Show the network status on the display.

Reset all active network connections to the printer. Note: This setting removes all network

Set the time before the printer cancels a network print job.

Print a banner page.

conﬁguration

settings.

Use printer menus 40

Menu item Description

Enable Network Connections

Enable* Disable

Note: An asterisk (*) next to a value indicates the factory default setting.

Enable or disable all network connections.

Wireless

Note: This menu is available only in printers that have a wireless network adapter.

Menu item Description

Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile

Assistant app.

Setup On Printer Panel

Choose Network Add Wi‑Fi Network Network Name Network Mode

Infrastructure* Ad hoc

Wireless Security Mode

Disabled* WEP WPA2/WPA - Personal WPA2 - Personal

802.1x - Radius

Determine the wireless network that the printer connects to. Note: This menu item appears as Wireless Connection Setup in the

Embedded Web Server.

Wi‑Fi Protected Setup

Start Push Button Method Start PIN Method

Enable Wi‑Fi Direct

On O*

Compatibility

802.11b/g/n (2.4GHz)*

Establish a wireless network and enable network security.

Notes:

• Start Push-Button Method connects the printer to a wireless

network when buttons on both the printer and the access point (wireless router) are pressed within a given time.

• Start PIN Method connects the printer to a wireless network

when a PIN on the printer is entered into the wireless settings of the access point.

Set the printer to connect directly to Wi-Fi devices.

Specify the wireless standard for the wireless network.

Use printer menus 41

Menu item Description

Wireless Security Mode

Disabled* WEP WPA2/WPA-Personal WPA2-Personal

802.1x - RADIUS

WEP Authentication Mode

Auto* Open Shared

Set WEP Key Specify a WEP password for secure wireless connection.

WPA2-Personal

AES*

Set Pre‑Shared Key Set the password for secure wireless connection.

Set the type of security for connecting the printer to wireless devices.

Set the type of Wireless Encryption Protocol (WEP) used by the printer.

Note: This menu item appears only if Wireless Security Mode is set to WEP.

Enable wireless security through WPA2. Note: This menu item appears only if Wireless Security Mode is set

to WPA2-Personal.

Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal.

WPA2/WPA‑Personal

AES*

802.1x Encryption Mode

WPA+ WPA2*

IPv4

Enable DHCP

On* O

IPv4

Set Static IP Address

IP Address Netmask Gateway

Enable wireless security through WPA2/WPA. Note: This menu item appears only if Wireless Security Mode is set

to WPA2/WPA-Personal.

Enable wireless security through 802.1x standard. Note: This menu item appears only if Wireless Security Mode is set

to 802.1x - Radius.

Enable Dynamic Host Conﬁguration Protocol (DHCP). Note: DHCP is a standard protocol that allows a server to distribute

IP addressing and

Set the static IP address of your printer.

conﬁguration

information dynamically to clients.

Use printer menus 42

Menu item Description

IPv6

Enable IPv6

On* O

Enable DHCPv6

On O*

Stateless Address

On*

O DNS Address Address All IPv6 Addresses All IPv6 Router Addresses

Network Address

UAA LAA

PCL Smartswitch

On* O

Preﬁx

Autoconﬁguration

Enable and conﬁgure IPv6 settings in the printer.

View the network addresses.

Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is incoming data and uses the default printer language speciﬁed in the Setup menu.

then the printer does not examine

o,

Ethernet

Menu item Description

Network Speed Show the speed of an active network adapter.

IPv4

Enable DHCP

On*

O

IPv4

Set Static IP Address

IP Address

Netmask

Gateway

IPv6

Enable IPv6

O

On*

Note: An asterisk (*) next to a value indicates the factory default setting.

Enable Dynamic Host Conﬁguration Protocol (DHCP). Note: DHCP is a standard protocol that allows a server to distribute IP

addressing and

Set the static IP address of your printer.

Enable IPv6 in the printer.

conﬁguration

information to clients in a dynamic manner.

Use printer menus 43

Menu item Description

IPv6

Enable DHCPv6

O*

IPv6

Stateless Address Autoconﬁguration

O

On*

IPv6

DNS Address

IPv6

Address

IPv6

All IPv6 Addresses

IPv6

All IPv6 Router Addresses

Network Address

UAA LAA

Preﬁx

0–128 (64*)

Enable DHCPv6 in the printer.

Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router.

Specify the DNS server address.

Specify the address preﬁx.

Show all IPv6 addresses.

Show all IPv6 router addresses.

Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA).

Note: You can change the printer LAA manually.

PCL SmartSwitch

O On*

Energy Ecient Ethernet

O On Auto*

Note: An asterisk (*) next to a value indicates the factory default setting.

Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.

Reduce power consumption when the printer does not receive data from the Ethernet network.

TCP/IP

Note: This menu appears only in network printers or printers attached to print servers.

Use printer menus 44

Menu item Description

Set Hostname Set the current TCP/IP host name.

Allow DHCP/BOOTP to update NTP server

O On*

Enable Auto IP

O On*

DNS Address Specify the current Domain Name System (DNS) server address.

Backup DNS Address Specify the backup DNS server addresses.

Backup DNS Address 2

Backup DNS Address 3

Enable DDNS

O On*

DDNS TTL Specify the current DDNS settings.

Default TTL

DDNS Refresh Time

Enable mDNS

O On*

Allow the DHCP and BOOTP clients to update the NTP settings of the printer.

Assign an IP address automatically.

Update the Dynamic DNS settings.

Update multicast DNS settings.

WINS Address Specify a server address for Windows Internet Name Service (WINS).

Enable BOOTP

O* On

MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.

Raw Print Port

1–65535 (9100*)

Outbound Trac Maximum Speed

O* 100–1000000

Note: An asterisk (*) next to a value indicates the factory default setting.

Allow the BOOTP to assign a printer IP address.

Specify a raw port number for printers connected on a network.

Enable the printer maximum transfer rate.

Use printer menus 45

Menu item Description

Enable SSLv2

O* On

Enable SSLv3

O* On

Enable TLSv1.0

On* O

Enable TLSv1.1

On* O

SSL Cipher List

ALL* [Custom cipher list]

Note: An asterisk (*) next to a value indicates the factory default setting.

Enable SSL or TLS network security protocols.

Deﬁne a list of supported SSL cipher items.

SNMP

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

SNMP Versions 1 and 2c

Enabled

O

On* Allow SNMP Set

O

On* Enable PPM MIB

O

On* SNMP Community

Note: An asterisk (*) next to a value indicates the factory default setting.

Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications.

Use printer menus 46

Menu item Description

SNMP Version 3

Enabled

O

On* Set Read/Write Credentials

User Name

Password Set Read‑only Credentials

User Name

Password Authentication Hash

MD5

SHA1* Minimum Authentication Level

No Authentication, No Privacy

Authentication, No Privacy

Authentication, Privacy* Privacy Algorithm

DES

AES‑128*

Note: An asterisk (*) next to a value indicates the factory default setting.

Conﬁgure SNMP version 3 to install and update the printer security.

IPSec

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

Enable IPSec

O* On

Base Conﬁguration

Default* Compatibility Secure

DH (Die‑Hellman) Group Proposal

modp2048 (14)* modp3072 (15) modp4096 (16) modp6144 (17)

Note: An asterisk (*) next to a value indicates the factory default setting.

Enable Internet Protocol Security (IPSec).

Set the IPSec base conﬁguration. Note: This menu item appears only when Enable IPSec is set to

On.

Set the IPSec encryption. Note: This menu item appears only when Base

to Compatibility.

Conﬁguration

is set

Use printer menus 47

Menu item Description

Proposed Encryption Method

3DES AES*

Proposed Authentication Method

SHA1 SHA256* SHA512

IKE SA Lifetime (Hours)

1 2 4 8 24*

IPSec SA Lifetime (Hours)

1 2 4 8* 24

IPSec Device Certiﬁcate Specify an IPSec certiﬁcate.

Specify the encryption and authentication methods to connect to a network securely.

Note: These menu items appear only when Base set to Compatibility.

Set the amount of time before a new authentication key is generated. Note: These menu items appear only when Base Conﬁguration is

set to Secure.

Note: This menu item appears only when Enable IPSec is set to On.

Conﬁguration

Pre‑Shared Key Authenticated Connections

Host [x]

Address

Key

Certiﬁcate Authenticated Connections

Host [x] Address[/subnet]

Address[/subnet]

Note: An asterisk (*) next to a value indicates the factory default setting.

Conﬁgure the authenticated connections of the printer. Note: These menu items appear only when Enable IPSec is set to

On.

802.1x

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

Active

O* On

Note: An asterisk (*) next to a value indicates the factory default setting.

Let the printer join networks that require authentication before allowing access.

Use printer menus 48

LPD Conﬁguration

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

LPD Timeout

0–65535 seconds (90*)

LPD Banner Page

O* On

LPD Trailer Page

O* On

LPD Carriage Return Conversion

O* On

Note: An asterisk (*) next to a value indicates the factory default setting.

Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indeﬁnitely for hung or invalid print jobs.

Print a banner page for all LPD print jobs. Note: A banner page is the ﬁrst page of a print job used as a

separator of print jobs and to identify the originator of the print job request.

Print a trailer page for all LPD print jobs. Note: A trailer page is the last page of a print job.

Enable carriage return conversion. Note: Carriage return is a mechanism that commands the printer to

move the position of the cursor to the ﬁrst position on the same line.

HTTP/FTP Settings

Note: This menu appears only in network printers or printers attached to print servers.

Menu item Description

Enable HTTP Server

O On*

Enable HTTPS

O On*

Force HTTPS Connections

O* On

Enable FTP/TFTP

O On*

HTTP Default IP Port

1–65535 (80*)

HTTPS Device Certiﬁcate

FTP Default IP Port

1–65535 (21*)

Note: An asterisk (*) next to a value indicates the factory default setting.

Access the Embedded Web Server to monitor and manage the printer.

Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings.

Force the printer to use the HTTPS connections.

Send ﬁles using FTP.

Conﬁgure the HTTP and FTP server settings.

Use printer menus 49

Menu item Description

Timeout for HTTP/FTP Requests

1–299 (30*)

Retries for HTTP/FTP Requests

1–299 (3*)

Note: An asterisk (*) next to a value indicates the factory default setting.

Specify the amount of time before the server connection stops.

Set the number of retries to connect to the HTTP/FTP server.

USB

Menu item Description

PCL SmartSwitch

O On*

Enable USB Port

Enable* Disable

Note: An asterisk (*) next to a value indicates the factory default setting.

Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.

Enable the standard USB port.

Restrict external network access

Menu item Description

Restrict external network access

O* On

External network address Specify the network addresses with restricted access.

E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events.

Ping frequency

1–300 (10*)

Note: An asterisk (*) next to a value indicates the factory default setting.

Restrict access to network sites.

Specify the network query interval in seconds.

Google Cloud Print

Menu item Description

Registration

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 50

Menu item Description

Options

Enable Google Cloud Print

O

On*

Options

Enable Local Discovery

O

On*

Options

Enable SSL Peer Veriﬁcation

O

On*

Options

Always Print As Image

O*

Note: An asterisk (*) next to a value indicates the factory default setting.

Print directly from your Google account.

Allow the registered user and other users on the same subnet to send jobs to the printer locally.

Verify authenticity of the peer certiﬁcate to connect to your Google account.

Set the printer to process PDF ﬁles as an image for faster printing.

Wi‑Fi Direct

Note: This menu appears only when a direct Wi‑Fi network is the active network.

Menu item Description

SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network.

Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi

connection.

Show PSK on Setup Page

O On*

Group Owner IP Address Specify the IP address of the group owner.

Auto‑Accept Push Button Requests

O* On

Note: An asterisk (*) next to a value indicates the factory default setting.

Show the PSK on the Network Setup Page.

Accept requests to connect to the network automatically. Note: Accepting clients automatically is not secured.

Use printer menus 51

Reports

Menu Settings Page

Menu item Description

Menu Settings Page Print a report that contains the printer menus.

Device

Menu item Description

Device Information Print a report that contains information about the printer.

Device Statistics Print a report about printer usage and supply status.

Proﬁle List Print a list of proﬁles that are stored in the printer.

Asset Report Print a report that contains the printer serial number and model name.

Print

Menu item Description

Print Fonts

PCL Fonts

Print samples and information about the fonts that are available in each printer language.

Network

Menu item Description

Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the

printer. Note: This menu item appears only in network printers or printers connected

to print servers.

Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using

Wi‑Fi Direct.

Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.

Troubleshooting

Menu item Description

Print Quality Test Pages Print sample pages to identify and correct print quality defects.

Use printer menus 52

Printing the Menu Settings Page

1 From the control panel, navigate to:

> Reports >

2 Select Menu Settings Page, and then press .

Maintain the printer 53

Maintain the printer

Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and

supplies, may cause damage to your printer.

Checking the status of parts and supplies

1 From the control panel, navigate to:

> Reports > > Device > > Device Statistics >

2 From the Supply Information section of the pages printed, check the status of parts and supplies.

Conﬁguring supply notiﬁcations

1 Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 Click Settings > Device > Notiﬁcations.

3 From the Supplies menu, click Custom Supply Notiﬁcations.

4 Select a notiﬁcation for each supply item.

5 Apply the changes.

Viewing reports

You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies.

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Reports, and then click the type of report you want to view.

Ordering parts and supplies

To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to you purchased the printer.

www.lexmark.com or contact the place where

Maintain the printer 54

Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.

Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and

supplies, may cause damage to your printer.

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.

Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer. After resetting the supply or part counter, your printer may display an error indicating the presence of the reset item.

Ordering a toner cartridge

Notes:

• The estimated cartridge yield is based on the ISO/IEC 19752 standard.

• Extremely low print coverage for extended periods of time may negatively aect actual yield.

Return Program toner cartridges

Item United States

and Canada

Return Program toner cartridge

High yield Return Program toner cartridge

Extra high yield Return Program toner cartridge

B221000 B222000 B223000 B224000 B225000 B226000

B221H00 B222H00 B223H00 B224H00 B225H00 B226H00

B221X00 B222X00 B223X00 B224X00 B225X00 B226X00

European Economic

Area

Asia Paciﬁc Latin America Rest of

Europe,

Middle East,

and Africa

Australia and New Zealand

Regular toner cartridge

Item Worldwide

Extra high yield toner cartridge B220XA0

Maintain the printer 55

Ordering an imaging unit

Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner exhaustion.

Item Part number

Imaging unit B220Z00

Replacing parts and supplies

Replacing the toner cartridge

1 Open the front door.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

2 Remove the imaging unit.

3 Remove the used toner cartridge from the imaging unit.

4 Unpack the new toner cartridge.

Maintain the printer 56

5 Shake the toner cartridge to redistribute the toner.

6 Remove the seal, and then remove the cover.

7 Insert the new toner cartridge into the imaging unit.

8 Insert the imaging unit.

9 Close the door.

Maintain the printer 57

Replacing the imaging unit

1 Open the front door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.

2 Remove the used imaging unit.

3 Remove the toner cartridge from the used imaging unit.

4 Unpack the new imaging unit, and then insert the toner cartridge.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may future print jobs.

the quality of

aect

Maintain the printer 58

5 Insert the new imaging unit.

6 Close the door.

Replacing the duplex unit

1 Remove the used duplex unit.

2 Unpack the new duplex unit.

3 Insert the new duplex unit.

Maintain the printer 59

Replacing the tray

1 Remove the used tray.

2 Unpack the new tray.

3 Insert the new tray.

Resetting the supply usage counters

1 From the control panel, navigate to:

Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters

For non-touch-screen printer models, press

2 Select the supply counter that you want to reset.

Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and

remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer. After resetting the supply or part counter, your printer may display an error indicating the presence of the reset item.

to navigate through the settings.

Maintain the printer 60

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Notes:

• Perform this task after every few months.

• Damage to the printer caused by improper handling is not covered by the printer warranty.

1 Turn o the printer, and then unplug the power cord from the electrical outlet.

2 Remove paper from the standard bin.

3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.

Notes:

• Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer.

• Make sure that all areas of the printer are dry after cleaning.

5 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

Saving energy and paper

Conﬁguring

Eco‑Mode

From the control panel, navigate to:

> Device > > Power Management > > Eco‑Mode >

2 Select a setting.

Sleep mode

From the control panel, navigate to:

> Device > > Power Management > > Timeouts > > Sleep Mode >

power save mode settings

2 Enter the amount of time that the printer stays idle before it enters Sleep mode.

Maintain the printer 61

Hibernate mode

From the control panel, navigate to:

> Device > > Power Management > > Timeouts > > Hibernate Timeout >

2 Select the amount of time before the printer enters Hibernate mode.

Notes:

• Make sure to wake the printer from Hibernate mode before sending a print job.

• To wake the printer from Hibernate mode, press the power button.

• The Embedded Web Server is disabled when the printer is in Hibernate mode.

Conserving supplies

• Print on both sides of the paper.

Note: Two-sided printing is the default setting in the print driver.

• Print multiple pages on a single sheet of paper.

• Use the preview feature to see how the document looks like before printing it.

• Print one copy of the document to check its content and format for accuracy.

Moving the printer to another location

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has separate

them before moving the printer.

ﬂoor-standing

optional trays or output options attached to it, then disconnect

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

or electrical shock, use only the power cord

ﬁre

Maintain the printer 62

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

For shipping instructions, go to http://support.lexmark.com or contact customer support.

Troubleshoot a problem 63

Troubleshoot a problem

The printer is not responding

Action Yes No

Step 1

Check if the power cord is connected to the electrical outlet.

Is the printer responding?

Step 2

Check if the electrical outlet is turned o by a switch or breaker.

Is the electrical outlet turned o by a switch or breaker?

Step 3

Check if the printer is on.

Is the printer on?

Step 4

Check if the printer is in Sleep or Hibernate mode.

Is the printer in Sleep or Hibernate mode?

The problem is solved.

Turn on the switch or reset the breaker.

Go to step 4. Turn on the printer.

Press the power button to wake the printer.

Go to step 2.

Go to step 3.

Go to step 5.

Step 5

Check if the cables connecting the printer and the computer are inserted to the correct ports.

Are the cables inserted to the correct ports?

Step 6

Install the correct print driver.

Is the printer responding?

Step 7

Turn o the printer, wait for about 10 seconds, and then turn on the printer.

Is the printer responding?

Go to step 6. Insert the cables to

the correct ports.

The problem is solved.

Go to step 7.

Contact

support.

customer

Troubleshoot a problem 64

Network connection problems

Cannot open Embedded Web Server

Action Yes No

Step 1

Check if the printer is on.

Is the printer on?

Step 2

Make sure that the printer IP address is correct.

Notes:

• View the IP address on the home screen.

• An IP address appears as four sets of numbers separated by

periods, such as 123.123.123.123.

Is the printer IP address correct?

Step 3

Check if you are using a supported browser:

• Internet Explorer version 11 or later

• Microsoft Edge

• Safari version 6 or later

• Google Chrome

version 32 or later

• Mozilla Firefox version 24 or later

Go to step 2. Turn on the printer.

Go to step 3. Type the correct

printer IP address in the address

Go to step 4. Install a supported

browser.

ﬁeld.

Is your browser supported?

Step 4

Check if the network connection is working.

Is the network connection working?

Step 5

Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer.

Are the cable connections secure?

Step 6

Check if the web proxy servers are disabled.

Are the web proxy servers disabled?

Go to step 5. Contact your

administrator.

Go to step 6. Secure the cable

connections.

Go to step 7. Contact your

administrator.

Troubleshoot a problem 65

Action Yes No

Step 7

Access the Embedded Web Server.

Did the Embedded Web Server open?

The problem is solved.

Contact

support.

customer

Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.

• The ﬁrst number in the message after 42 indicates the region of the printer.

• The second number in the message after 42 indicates the region of the cartridge.

Printer and toner cartridge regions

Region Numeric code

Worldwide or Undeﬁned region 0

North America (United States, Canada) 1

European Economic Area, Western Europe, Nordic countries, Switzerland 2

Asia Paciﬁc 3

Latin America 4

Rest of Europe, Middle East, Africa 5

Australia, New Zealand 6

Invalid region 9

Note: To ﬁnd the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.

Non‑Lexmark supply

The printer has detected a non‑Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of thirdparty supplies or parts may aect the performance, reliability, or life of the printer and its imaging components.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

warranty coverage.

aect

Troubleshoot a problem 66

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, from the control panel, press and hold X and

If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see

supplies” on page 54.

simultaneously for 15 seconds.

“Using genuine Lexmark parts and

If the printer does not print after pressing and holding X and the supply usage counter.

simultaneously for 15 seconds, then reset

1 From the control panel, navigate to:

> Device > Maintenance > Conﬁg Menu > Supply Usage And Counters

For non-touch-screen printer models, press

to navigate through the settings.

2 Select the part or supply that you want to reset.

3 Read the warning message, and then select Continue.

4 Press and hold X and simultaneously for 15 seconds to clear the message.

Note: If you are unable to reset the supply usage counters, then return the item to the place of

purchase.

Clearing jams

Avoiding jams

Load paper properly

•

Make sure that the paper lies ﬂat in the tray.

Correct loading of paper Incorrect loading of paper

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper

indicator.

ﬁll

Troubleshoot a problem 67

• Do not slide paper into the tray. Load paper as shown in the illustration.

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or

envelopes.

• For two-sided printing on A4‑size paper, make sure that the paper size setting in the duplex unit is set to

A4.

• For two-sided printing on letter‑, legal‑, Oﬁcio‑, or folio‑size paper, make sure that the paper size setting in

the duplex unit is set to Letter.

• Push the tray ﬁrmly into the printer after loading paper.

Use recommended paper

Use only recommended paper or specialty media.

•

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

• Flex, fan, and align the paper edges before loading.

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer ﬂushes blank pages or pages with partial prints after a jammed

page has been cleared. Check your printed output for blank pages.

• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Troubleshoot a problem 68

Jam locations

1 Standard bin

2 Front door

3 Manual feeder

4 Tray

5 Rear door

6 Duplex unit

Paper jam in trays

1 Remove the tray.

2 Remove the jammed paper.

Troubleshoot a problem 69

Note: Make sure that all paper fragments are removed.

3 Insert the tray.

Paper jam in the front door

1 Open the front door.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

2 Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may future print jobs.

the quality of

aect

Troubleshoot a problem 70

3 Remove the jammed paper.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Note: Make sure that all paper fragments are removed.

4 Insert the imaging unit.

5 Close the door.

Paper jam in the rear door

1 Open the rear door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Troubleshoot a problem 71

2 Open the fuser access door.

3 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

4 Close the fuser access door.

5 Close the rear door.

Paper jam in the duplex unit

1 Remove the duplex unit, and then remove the jammed paper.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Note: Make sure that all paper fragments are removed.

2 Insert the duplex unit.

Troubleshoot a problem 72

Paper jam in the standard bin

Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Paper jam in the manual feeder

Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Paper feed problems

Envelope seals when printing

Action Yes No

Step 1

a Use an envelope that has been stored in a dry environment.

Note: Printing on envelopes with high moisture content can

seal the

b Send the print job.

ﬂaps.

Go to step 2. The problem is

solved.

Does the envelope seal when printing?

Troubleshoot a problem 73

Action Yes No

Step 2

a Make sure that paper type is set to Envelope.

From the control panel, navigate to:

> Paper > > Tray

Size/Type >

Conﬁguration

Contact

support.

> > Paper

customer

b Send the print job.

Does the envelope seal when printing?

Collated printing does not work

Action Yes No

Step 1

a From the control panel, navigate to:

> Print > > Layout >

b Select Collate, and then press .

c Set Collate to On, and then press .

d Print the document.

The problem is solved.

Go to step 2.

Is the document collated correctly?

Step 2

a From the document that you are trying to print, open the Print

dialog, and then select Collate.

b Print the document.

Is the document collated correctly?

Step 3

a Reduce the number of pages to print.

b Print the document.

Are the pages collated correctly?

The problem is solved.

Go to step 3.

Contact

support.

customer

Troubleshoot a problem 74

Paper frequently jams

Action Yes No

Step 1

a Remove the tray.

b Check if paper is loaded correctly.

Notes:

• Make sure that the paper guides are positioned correctly.

• Make sure that the stack height is below the maximum

paper

indicator.

ﬁll

• Make sure to print on recommended paper size and type.

c Insert the tray.

d Print the document.

Do paper jams occur frequently?

Step 2

a From the control panel, navigate to:

> Paper > > Tray Conﬁguration > > Paper

Size/Type >

b Set the correct paper size and type.

c Print the document.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Do paper jams occur frequently?

Step 3

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

Contact

support.

customer

b Print the document.

Do paper jams occur frequently?

Jammed pages are not reprinted

Action Yes No

1 From the control panel, navigate to:

> Device > Notiﬁcations > > Jam Content Recovery >

2 From the Jam Recovery menu, select On or Auto, and then press .

Are the jammed pages reprinted?

The problem is solved.

Contact

customer support.

Troubleshoot a problem 75

Printing problems

Print jobs do not print

Action Yes No

Step 1

a From the document that you are trying to print, open the Print

dialog, and then check if you selected the correct printer.

b Print the document.

Is the document printed?

Step 2

a Check if the printer is on.

b Resolve any error messages that appear on the display.

c Print the document.

Is the document printed?

Step 3

a Check if the ports are working, and if the cables are securely

connected to the computer and the printer. For more information, see the setup documentation that came

with the printer.

b Print the document.

Is the document printed?

The problem is solved.

Go to step 2.

Go to step 3.

Go to step 4.

Step 4

a Turn o the printer, wait for about 10 seconds, and then turn it

back on.

b Print the document.

Is the document printed?

Step 5

a Remove, and then reinstall the printer software.

Note: The printer software is available at

http://support.lexmark.com.

b Print the document.

Is the document printed?

The problem is solved.

Go to step 5.

Contact

support.

customer

Troubleshoot a problem 76

Conﬁdential and other held documents do not print

Action Yes No

Step 1

a From the control panel, check if the documents appear in the

Held Jobs list. Note: If the documents are not listed, then print the

documents using the Print and Hold options.

b Print the documents.

Are the documents printed?

Step 2

The print job may contain a formatting error or invalid data.

• Delete the print job, and then send it again.

• For PDF ﬁles, generate a new ﬁle, and then print the

documents.

Are the documents printed?

Step 3

If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates.

For Windows users

a Open the Printing Preferences dialog.

b From the Print and Hold section, select Keep duplicate

documents.

c Enter a PIN.

d Resend the print job.

The problem is solved.

Go to step 2.

Go to step 3.

Go to step 4.

For Macintosh users

a Save and name each job dierently.

b Send the job individually.

Are the documents printed?

Step 4

a Delete some held jobs to free up printer memory.

b Resend the print job.

Are the documents printed?

Step 5

a Add printer memory.

b Resend the print job.

Are the documents printed?

The problem is solved.

Go to step 5.

Contact

support.

customer

Troubleshoot a problem 77

Job prints from the wrong tray or on the wrong paper

Action Yes No

Step 1

Go to step 2. Load the correct

a Check if you are printing on the correct paper.

b Print the document.

Is the document printed on the correct paper?

Step 2

a Depending on your operating system, specify the paper size

and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control

panel. Navigate to:

> Paper > > Tray

Size/Type >

Conﬁguration

> > Paper

The problem is solved.

b Make sure that the settings match the paper loaded.

c Print the document.

Is the document printed on the correct paper?

Slow printing

Action Yes No

paper size and paper type.

Contact

support.

customer

Step 1

Make sure that the printer cable is securely connected to the printer and to the computer, print server, or other network device.

Is the printer printing slow?

Step 2

a Make sure that the printer is not in Eco‑Mode or Quiet Mode.

• From the control panel, navigate to:

> Device > > Power Management > >

Eco‑Mode

• From the control panel, navigate to:

> Device > > Maintenance > >

> Device Operations > > Quiet Mode

Conﬁg

b Print the document.

Is the printer printing slow?

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Troubleshoot a problem 78

Action Yes No

Step 3

a Depending on your operating system, specify the print

resolution from the Printing Preferences or Print dialog.

b Set the resolution to 600 dpi.

c Print the document.

Is the printer printing slow?

Step 4

a From the control panel, navigate to:

> Print > > Quality > > Print Resolution

b Set the resolution to 600 dpi.

c Print the document.

Is the printer printing slow?

Step 5

a Depending on your operating system, specify the paper type

and weight settings from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded.

• Heavier paper prints more slowly.

• Paper narrower than letter, A4, and legal may print more

slowly.

b Print the document.

Go to step 4. The problem is

solved.

Go to step 5. The problem is

solved.

Go to step 6. The problem is

solved.

Is the printer printing slow?

Step 6

a Make sure that the printer settings for Media Texture and Media

Weight match the paper being loaded. From the control panel, navigate to:

> Paper > > Media Conﬁguration > > Media

Types Note: Rough paper textures and heavy paper weights may

print more slowly.

b Print the document.

Is the printer printing slow?

Step 7

Remove held jobs.

Is the printer printing slow?

Go to step 7. The problem is

solved.

Go to step 8. The problem is

solved.

Troubleshoot a problem 79

Action Yes No

Step 8

a Make sure that the printer is not overheating.

Notes:

Contact

support.

customer

The problem is solved.

• Allow the printer to cool down after a long print job.

• Observe the recommended ambient temperature for the

printer. For more information, see

for the printer” on page 11.

“Selecting a location

b Print the document.

Is the printer printing slow?

Print quality is poor

Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps.

“Blank or white pages” on page 80

“Gray background ” on page 85

“Dark print” on page 81 “Fine lines are not printed

correctly” on page 83

“Horizontal light bands” on page 95

“Incorrect margins” on page 87

“Folded or wrinkled paper” on page 84

“Light print” on page 87

Troubleshoot a problem 80

“Mottled print and dots” on page 89

“Solid black pages” on page 92

“Paper curl” on page 90 “Print crooked or skewed”

on page 92

“Text or images cut o” on page 93

“Toner easily rubs o” on page 94

“Repeating defects” on page 100

“Vertical dark bands” on page 97

“Vertical dark lines or streaks” on page 98

Blank or white pages

“Vertical dark streaks with print missing” on page 99

“Vertical light bands” on page 96

“Vertical white lines” on page 96

Troubleshoot a problem 81

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troub leshoot ing > Print Quality Test Pages. For non‑touch‑screen printer models, press

navigate through the settings.

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

b Print the document.

Is the printer printing blank or white pages?

Step 2

a Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

b Check the imaging unit for signs of damage.

Note: Make sure that the photoconductor drum contact is not

bent or out of place.

c Firmly shake the imaging unit to redistribute the toner.

d Insert the imaging unit.

e Print the document.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Is the printer printing blank or white pages?

Step 3

Replace the imaging unit.

Is the printer printing blank or white pages?

Dark print

Contact

support.

customer

The problem is solved.

Troubleshoot a problem 82

navigate through the settings.

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

b Print the document.

Is the print dark?

Step 2

a Turn o the printer, wait for about 10 seconds, and then turn on

the printer.

b Reduce toner darkness.

From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

c Print the document.

Is the print dark?

Step 3

a Depending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Notes:

• Make sure that the setting matches the paper loaded.

• You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁg uratio n > Paper Size/Type.

b Print the document.

Is the print dark?

Step 4

Check if the paper has texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Step 5

a Replace textured paper with plain paper.

b Print the document.

Is the print dark?

Go to step 5. Go to step 6.

Go to step 6. The problem is

solved.

Troubleshoot a problem 83

Action Yes No

Step 6

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Print the document.

Is the print dark?

Step 7

a Remove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

b Print the document.

Is the print dark?

Step 8

a Replace the imaging unit.

b Print the document.

Go to step 7. The problem is

solved.

Go to step 8. The problem is

solved.

Contact

support.

customer

The problem is solved.

Is the print dark?

Fine lines are not printed correctly

navigate through the settings.

Troubleshoot a problem 84

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

b Print the document.

Are ﬁne lines not printed correctly?

Step 2

a Increase toner darkness.

From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

b Print the document.

Are ﬁne lines not printed correctly?

Folded or wrinkled paper

Go to step 2. The problem is

solved.

Contact

support.

customer

The problem is solved.

navigate through the settings.

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

Go to step 2. The problem is

solved.

b Print the document.

Is the paper folded or wrinkled?

Troubleshoot a problem 85

Action Yes No

Step 2

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Print the document.

Is the paper folded or wrinkled?

Step 3

a Depending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the setting matches the paper loaded.

• You can also change the setting from the printer control

panel. Navigate to Settings > Paper > Tray Conﬁg uratio n > Paper Size/Type.

b Print the document.

Is the paper folded or wrinkled?

Gray background

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

navigate through the settings.

Action Yes No

Step 1

a Turn o the printer, wait for 10 seconds, and then turn on the

printer.

Go to step 2. The problem is

solved.

b Decrease toner darkness.

From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

c Print the document.

Does gray background appear on prints?

Troubleshoot a problem 86

Action Yes No

Step 2

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the toner cartridge is not supported, then install a

supported one.

b Print the document.

Does gray background appear on prints?

Step 3

a Depending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the setting matches the paper loaded.

• You can also change the setting from the printer control

panel. Navigate to Settings > Paper > Tray Conﬁg uratio n > Paper Size/Type.

b Print the document.

Does gray background appear on prints?

Step 4

a Remove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

b Print the document.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Go to step 5. The problem is

solved.

Does gray background appear on prints?

Step 5

a Replace the imaging unit.

b Print the document.

Does gray background appear on prints?

Contact

support.

customer

The problem is solved.

Troubleshoot a problem 87

Incorrect margins

Action Yes No

Step 1

a Adjust the paper guides to the correct position for the paper

loaded.

b Print the document.

Are the margins correct?

Step 2

a Set the paper size.

From the control panel, navigate to:

Settings > Paper > Tray

Conﬁguration

> Paper Size/Type

b Print the document.

Are the margins correct?

Step 3

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Note: Make sure that the setting matches the paper loaded.

b Print the document.

Are the margins correct?

The problem is solved.

Go to step 2.

Go to step 3.

Contact

support.

customer

Light print

navigate through the settings.

Troubleshoot a problem 88

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

b Print the document.

Is the print light?

Step 2

a Turn o the printer, wait for about 10 seconds, and then turn on

the printer.

b Increase toner darkness.

From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

c Print the document.

Is the print light?

Step 3

a Depending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Notes:

• Make sure that the setting matches the paper loaded.

• You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁg uratio n > Paper Size/Type.

b Print the document.

Is the print light?

Step 4

a Depending on your operating system, specify the print

resolution from the Printing Preferences or Print dialog.

b Set the resolution to 600 dpi.

c Print the document.

Is the print light?

Go to step 5. The problem is

solved.

Troubleshoot a problem 89

Action Yes No

Step 5

a Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

b Firmly shake the imaging unit to redistribute the toner.

c Insert the imaging unit.

d Turn o the printer, wait for 10 seconds, and then turn on the

printer.

e Print the document.

Is the print light?

Step 6

a Check the status of the imaging unit.

From the control panel, navigate to:

Settings > Reports > Device > Device Statistics

b From the Supply Information section of the pages printed,

check the status of the imaging unit.

Go to step 6. The problem is

solved.

Go to step 7. Contact

support.

customer

Is the imaging unit near end of life?

Step 7

a Replace the imaging unit.

Contact

support.

customer

The problem is solved.

b Print the document.

Is the print light?

Mottled print and dots

navigate through the settings.

Troubleshoot a problem 90

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

b Print the document.

Is the print mottled?

Step 2

Check the printer for leaked toner contamination.

Is the printer free of leaked toner?

Step 3

a Check the status of the imaging unit.

From the control panel, navigate to:

Settings > Reports > Device > Device Statistics

b From the Supply Information section of the pages printed,

check the status of the imaging unit.

Is the imaging unit near end of life?

Go to step 2. The problem is

solved.

Go to step 3. Contact

support.

Go to step 4. Contact

support.

customer

Step 4

a Replace the imaging unit.

Contact

support.

customer

The problem is solved.

b Print the document.

Is the print mottled?

Paper curl

navigate through the settings.

Troubleshoot a problem 91

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

b Print the document.

Is the paper curled?

Step 2

a Adjust the guides in the tray to the correct position for the paper

loaded.

b Print the document.

Is the paper curled?

Step 3

a Depending on your operating system, specify the paper size

and paper type from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded.

• You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁg uratio n > Paper Size/Type.

b Print the document.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Is the paper curled?

Step 4

a Remove paper, ﬂip it over, and then reload paper.

b Print the document.

Is the paper curled?

Step 5

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Print the document.

Is the paper curled?

Step 6

a Check if the paper loaded is supported.

Note: If paper is not supported, then load a supported paper.

b Print the document.

Is the paper curled?

Go to step 5. The problem is

solved.

Go to step 6. The problem is

solved.

Contact

support.

customer

The problem is solved.

Troubleshoot a problem 92

Print crooked or skewed

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troub leshoot ing > Print Quality Test Pages. For non-touch-screen printer models, press

navigate through the settings.

Action Yes No

Step 1

a Adjust the paper guides in the tray to the correct position for

the paper loaded.

b Print the document.

Is the print crooked or skewed?

Step 2

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Print the document.

Is the print crooked or skewed?

Step 3

a Check if the paper loaded is supported.

Note: If paper is not supported, then load a supported paper.

b Print the document.

Is the print crooked or skewed?

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

Solid black pages

Troubleshoot a problem 93

navigate through the settings.

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the toner cartridge is not supported, then install a

supported one.

b Print the document.

Is the printer printing solid black pages?

Step 2

a Remove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

b Print the document.

Is the printer printing solid black pages?

Step 3

Check the imaging unit for signs of damage. Note: Make sure that the photoconductor drum contact is not

bent or out of place.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Contact

support.

customer

Go to step 4.

Is the imaging unit free from damage?

Step 4

a Replace the imaging unit.

b Print the document.

Is the printer printing solid black pages?

Text or images cut o

Contact

support.

customer

The problem is solved.

Troubleshoot a problem 94

navigate through the settings.

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the toner cartridge is not supported, then install a

supported one.

b Print the document.

Are text or images cut o?

Step 2

a Remove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

b Print the document.

Are text or images cut o?

Step 3

a Replace the imaging unit.

b Print the document.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

Are text or images cut o?

Toner easily rubs o

navigate through the settings.

Troubleshoot a problem 95

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the toner cartridge is not supported, then install a

supported one.

b Print the document.

Does toner easily rub o?

Step 2

a Depending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the setting matches the paper loaded.

• You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁg uratio n > Paper Size/Type.

b Print the document.

Does toner easily rub o?

Go to step 2. The problem is

solved.

Contact

support.

customer

The problem is solved.

Horizontal light bands

navigate through the settings.

Action Yes No

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

b Print the document.

Do horizontal light bands appear on prints?

Contact

support.

customer

The problem is solved.

Troubleshoot a problem 96

Vertical light bands

navigate through the settings.

Action Yes No

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

Contact

support.

customer

The problem is solved.

b Print the document.

Do vertical light bands appear on prints?

Vertical white lines

navigate through the settings.

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the cartridge is not supported, then install a

supported one.

Go to step 2. The problem is

solved.

b Print the document.

Do vertical white lines appear on prints?

Troubleshoot a problem 97

Action Yes No

Step 2

a Depending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the setting matches the paper loaded.

• You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁg uratio n > Paper Size/Type.

b Print the document.

Do vertical white lines appear on prints?

Vertical dark bands

Contact

support.

customer

The problem is solved.

navigate through the settings.

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the toner cartridge is not supported, then install a

supported one.

Go to step 2. The problem is

solved.

b Print the document.

Do vertical dark bands appear on prints?

Troubleshoot a problem 98

Action Yes No

Step 2

a Remove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

b Print the document.

Do vertical dark bands appear on prints?

Step 3

a Check if a bright light enters the right side of the printer, and

move the printer if necessary.

b Print the document.

Do vertical dark bands appear on prints?

Vertical dark lines or streaks

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

navigate through the settings.

Action Yes No

Step 1

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the toner cartridge is not supported, then install a

supported one.

Go to step 2. The problem is

solved.

b Print the document.

Do vertical dark lines or streaks appear on prints?

Troubleshoot a problem 99

Action Yes No

Step 2

a Remove, and then reinstall the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

b Print the document.

Do vertical dark lines or streaks appear on prints?

Step 3

a Replace the imaging unit.

b Print the document.

Do vertical dark lines or streaks appear on prints?

Vertical dark streaks with print missing

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

navigate through the settings.

Action Yes No

Step 1

a Remove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

Go to step 2. The problem is

solved.

b Print the document.

Do vertical dark streaks with missing images appear on prints?

Troubleshoot a problem 100

Action Yes No

Step 2

a Check if the printer is using a genuine and supported Lexmark

toner cartridge. Note: If the toner cartridge is not supported, then install a

supported one.

Contact

support.

customer

The problem is solved.

b Print the document.

Do vertical dark streaks with missing images appear on prints?

Repeating defects

navigate through the settings.

Action Yes No

Step 1

Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following:

Imaging unit

Go to step 2. Take note of the

distance, and then contact

support.

• 75.30 mm (2.96 in.)

• 44.60 mm (1.76 in.)

Toner cartridge

• 39.30 mm (1.55 in.)

• 28.30 mm (1.11 in.)

Transfer roller

• 44 mm (1.73 in.)

Fuser

• 78.1 mm (3.07 in.)

• 75.4 mm (2.97 in.)

Does the distance between the repeating defects match any of the measurements?

customer

Lexmark B2236dw User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety information

Conventions

Product statements

Learn about the printer

Finding information about the printer

Using the control panel

Understanding the status of the power button and indicator light

Selecting a location for the printer

Attaching cables

Selecting paper

Paper guidelines

Paper characteristics

Unacceptable paper

Storing paper

Selecting preprinted forms and letterhead

Supported paper sizes

Supported paper types

Supported paper weights

Loading paper

Setting the paper size and type

Loading trays

Loading the manual feeder

Networking

Checking the printer connectivity

Installing the printer software

Secure the printer

Erasing printer memory

Restoring factory default settings

Statement of Volatility

Print

Printing from a computer

Printing from a mobile device

Printing from a mobile device using Lexmark Mobile Print

Printing from a mobile device using Google Cloud Print

Printing from a mobile device using Mopria Print Service

Printing from a mobile device using AirPrint

Printing a font sample list

Adjusting toner darkness

Use printer menus

Menu map

Device

Preferences

Power Management

Information Sent to Lexmark

Restore Factory Defaults

Maintenance

Out of Service Erase

About this Printer

Print

Layout

Setup

Quality

Image

Paper

Universal Setup

Media Types

Network Overview

Wireless

Ethernet

SNMP

IPSec

802.1x

Restrict external network access

Google Cloud Print

Reports

Menu Settings Page

Device

Print

Network

Troubleshooting

Troubleshooting

Printing the Menu Settings Page

Maintain the printer

Checking the status of parts and supplies

Viewing reports