Lexmark 812 User Manual
Lexmark
W812
User’s Reference
July 2002
www.lexmark.com
Table of contents
Chapter 1: Printer overview ..............................................................7
Chapter 2: Sending a job to print ...................................................10
Chapter 3: Canceling a print job ....................................................11
Canceling a job from the printer operator panel ................................................. 11
Canceling a job from the Windows taskbar ........................................................ 11
Canceling a job from a Windows desktop .......................................................... 11
Canceling a job from a Macintosh computer ...................................................... 11
Chapter 4: Conserving supplies ....................................................12
Chapter 5: Holding a job in the printer ..........................................13
Printing and deleting held jobs ........................................................................... 13
Accessing held jobs from the operator panel ..................................................... 14
Recognizing when format errors occur .............................................................. 14
Repeating print jobs ................. ...... ....... ...... ...... ....... ...... ....... ............................. 1 5
Reserving print jobs ........................................................................................... 15
Verifying print jobs .............................................................................................. 15
Printing confidential jobs .................................................................................... 16
Chapter 6: Paper and specialty media specifications .................17
Paper ........................... ................... ............. ................... .................... ................ 17
Letterhead ......................... ................................................................................. 18
Transparencies .................................................................................................. 18
Labels ................................ .................... ................... ................... .................... ... 19
Card stock .......................................................................................................... 19
Chapter 7: Linking trays .................................................................20
iii
Chapter 8: Loading the trays ..........................................................21
Loading 250-sheet trays ..................................................................................... 21
Loading 500-sheet trays ..................................................................................... 26
Chapter 9: Loading the multipurpose feeder ................................28
Printing envelopes .............................................................................................. 30
Chapter 10: Tips for successful printing ......................................31
Storing paper ......................................................................................................31
Storing supplies .................................................................................................. 31
Avoiding jams ..................................................................................................... 31
Chapter 11: Using the optional duplex unit ..................................33
Chapter 12: Checking an unresponsive printer ...........................34
Chapter 13: Solving print quality problems ..................................35
Chapter 14: Solving paper feed problems ....................................40
Chapter 15: Solving printing problems .........................................42
Chapter 16: Solving other option problems .................................45
Chapter 17: Calling for service ......................................................46
Chapter 18: Understanding jam messages ...................................47
Chapter 19: Clearing jams ..............................................................48
Chapter 20: Ordering supplies .......................................................55
Chapter 21: Determining the status of supplies ...........................56
Chapter 22: Recycling used supplies ............................................57
Chapter 23: Replacing the print cartridge .....................................58
Removing the old print cartridge ........................................................................ 58
Installing the new print cartridge ....................... ....... ...... ....... ...... ....... ...... ....... ... 59
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Chapter 24: Replacing the fuser ....................................................61
Removing the old fuser ...................................................................................... 61
Installing a new fuser ......................................................................................... 63
Chapter 25: Understanding the printer operator panel ...............65
Operator panel buttons ............................... ...... ....... ...... ....... ...... ....... ................ 65
Chapter 26: Configuring printer alerts ..........................................67
Chapter 27: Removing memory and option cards .......................68
Removing the printer system board access panel ............................................. 68
Removing memory cards ................................................................................... 70
Removing an option card ................................................................................... 71
Removing a firmware card ................................................................................. 73
Reinstalling the system board access panel ...................................................... 74
Chapter 28: Disabling the operator panel menus ........................75
Enabling the menus ........................................................................................... 75
Chapter 29: Disabling Power Saver ...............................................76
Chapter 30: Size Sensing ...............................................................77
Chapter 31: Printing a menu settings page ..................................78
Chapter 32: Restoring factory default settings ............................79
Chapter 33: Changing menu settings ............................................80
Chapter 34: Understanding fonts ..................................................81
Resident fonts .......................... ...... ....... ...... ...... ....... ...... ....... ............................. 8 1
Symbol sets .......... ....... ...... ....... ...... ....... ...... ...... ....... ...... .................................... 86
Downloadable fonts ............................................................................................ 86
Chapter 35: Printing sample fonts ................................................. 88
Chapter 36: Understanding printer messages .............................90
Chapter 37: Finishing Menu .........................................................127
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Chapter 38: Job Menu ...................................................................133
Chapter 39: Quality Menu .............................................................136
Chapter 40: Paper Menu ...............................................................138
Chapter 41: PCL Emul Menu ........................................................144
Chapter 42: PPDS Menu ...............................................................149
Chapter 43: Serial Menu ...............................................................153
Chapter 44: Network Menu ...........................................................159
Chapter 45: Parallel Menu ............................................................163
Chapter 46: Setup Menu ...............................................................168
Chapter 47: PostScript Menu .......................................................174
Chapter 48: USB Menu ..................................................................175
Chapter 49: Utilities Menu ............................................................178
Notices ............................................................................................183
Edition notice ........ ....... ...... ....... ...... ....... ...... ...... ....... ........................................ 183
Trademarks ...................................................................................................... 184
Licensing notice ............................................................................................... 186
Safety information ............................................................................................ 186
Cautions and warnings ...... ....... ...... ....... ...... ..................................................... 187
Electronic emission notices ................... ...... ...... ....... ...... ....... ........................... 18 7
Energy Star ...................................................................................................... 190
Laser notice ...................................................................................................... 190
Index ................................................................................................ 191
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1
Printer overview
The following illustrations show the views of your Lexmark W812 printer.
Output bin
Paper support
Stamdard
250-sheet tra y
Paper size dial
Operator panel
On/Off switch
Multipurpose f ee der
7
Network card
connector
Fuser
Print cartridge
Release button
Parall el port
connector
Pow er cord
connector
Duplex connector
8
To increase paper capacity, you can purchase additional 250-sheet and 500-sheet trays. The following
illustration shows the printer configured with one optional 500-sheet tray and one optional 250-sheet
tray that is extended for A3 size paper.
500-sheet tray
250-sheet tray
The following illustration shows the printer configured with two optional 500-sheet trays.
500-sheet tray s
9
2
Sending a job to print
To print a job from a typical Windows application:
1 Open the file you want to print.
2 From the File menu, select Print.
3 Verify that the correct printer is selected in the dialog box.
4 Modify the printer settings as appropriate (such as the pages you want to print or the number
of copies).
Note: Click Properties or Setup to adjust printer settings not available from the first
screen, and then click OK.
5 Click OK or Print to send the job to the selected printer.
10
3
Canceling a print job
Canceling a job from the printer operator panel
To cancel a job after it has started printing, press Menu until you see Cancel Job, and then press
Select.
Canceling a job from the Windows taskbar
When you send a job to print, a small printer icon appears in the right corner of the taskbar.
1 Double-click the printer icon. A list of print jobs appears.
2 Select the job you want to cancel.
3 Press Delete on your keyboard.
Canceling a job from a Windows desktop
1 Minimize all programs to reveal the contents of the desktop.
2 Double-click My Computer.
3 Double-click Printers. A list of available printers appears.
4 Double-click the printer you selected when you sent the job. A list of print jobs appears.
5 Select the job you want to cancel.
6 Press Delete on your keyboard.
Canceling a job from a Macintosh computer
When you send a job to print, the icon for your selected printer appears on the desktop.
1 Double-click the printer icon on your desktop. A list of print jobs appears.
2 Press Control and click the print job you want to cancel.
3 Select Stop Queue from the pop-up menu that appears.
11
4
Conserving supplies
Several settings in your application software or on the display let you conserve toner and paper:
For more information,
Supply Setting What the setting does
T oner T oner Darknes s in
the Quality Me nu
Lets you adjust the amount of toner
released on a shee t of p ape r. The values
range from 1 (lightest setting) to 10
(darkest setting).
see...
Toner Darkness
Paper and
specialty media
Paper and
specialty media
Multipage Print in
the Finishing
Menu
Duplex in the
Finishing Menu
Use your so ftware
application or
printer driver to
send a V erify Print
job.
Use Held Jobs in
the Job Menu to
access you r V erify
Print job.
Prints two or more page images on one
side of a sheet.
Values for Multipage Print are 2 Up, 3 Up,
4 Up, 6 Up, 9 Up, 12 Up, and 16 Up.
Combined with the duplex setting,
Multipage Print lets you print up to 32
pages on one sheet of p ape r (16 im ages
on the front and 16 on the back).
Ava ila ble when you attach an optional
duplex unit.
Lets you examine the first copy of a
multiple-copy job to be sure it is
satisfactory before you print the other
copies. If the job i s uns atisfactory , cance l
it.
Multipage Print
Duplex
Verifying print jobs
Holding a job in the
printer
12
5
Holding a job in the printer
When sending a job to the printer , y ou can specify in the driver that you want the printer to hold the job
in memory. When you are ready to print the job, you must go to the printer and use the operator panel
menus to identify which held job you want to print.
Note: Print and Hold functions require a minimum of 16MB available printer memory. We
recommend a minimum of 32MB available printer memory and a hard disk.
To learn more about this function, click a topic:
• Printing and deleting held
jobs
• Recognizing when format
errors occur
• Verifying print jobs
• Accessing held jobs from
the operator panel
• Repeating print jobs at a
later time
• Printing confidential jobs
• Reserving print jobs
Printing and deleting held jobs
Once held jobs are stored in printer memory, you can use the printer operator panel to specify what
you want to do with one or more of the jobs. You can select either Confidential Job or Held Jobs
(Repeat Print, Reserve Print, and Verify Print jobs) from the Job Menu. If you select Confidential Job,
you must enter the personal identification number (PIN) you specified in the driver when you sent the
job. See Printing confidential jobs for more information.
From either the Confidential Job or the Held Jobs menu items, you have five choices:
• Print All Jobs
• Print A Job
• Delete All Jobs
• Delete A Job
• Print Copies
13
Accessing held jobs from the operator panel
1 To access held jobs from the operator panel:
– If the printer is Busy, press Menu. The Job Menu appears.
– If the printer is Ready, continue to step 2.
2 Press Menu until you see Held Jobs or Confidential Job on the operator panel display,
depending on the type of job you want to access.
3 Press Select.
User Name appears on the first line of the operator panel. The second line displays the names
of users currently associated with Print and Hold jobs.
4 Press Menu until you see your user name.
Note: If you are looking for a Confidential Job, you are prompted to enter your PIN. See
Printing confidential jobs for more information.
5 Press Select.
6 Press Menu until the action you want to take is on the second line of the operator panel (Print
A Job, Delete A Job, and so on).
7 Press Select.
– If you are looking for a particular job, press Menu to scroll through the list of available jobs,
and press
name indicating you have chosen to print or delete that job.
– If you are prompted to enter the number of copies you want to print, use the Menu button
to increase or decrease the number on the display, and then press
Select when the correct job is displayed. An asterisk (*) appears next to the job
Select.
8 Press Go to print or delete specific jobs you have marked.
The printer briefly shows messages indicating what Print and Hold functions it is performing.
Recognizing when format errors occur
If the symbol appears on the display, it indicates that the printer had trouble formatting one or more
of the held jobs. These formatting problems are most commonly the result of insufficient printer
memory or invalid data that might cause the printer to flush the job.
When a symbol appears next to a held job, you can:
• Print the job. Be aware, however, that only part of the job may print.
• Delete the job. You may want to free up additional printer memory by scrolling through the list
of held jobs and deleting others you have sent to the printer.
If formatting errors are a recurring problem with held jobs, your printer may require more memory.
14
Repeating print jobs
If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in
memory so you can print additional copies later. You can print additional copies as long as the job
remains stored in memory.
Note: Repeat Print jobs are automatically deleted from printer memory when the printer
requires extra memory to process additional held jobs.
Reserving print jobs
If you send a Reserve Print job, the printer does not print the job immediately, but stores the job in
memory so you can print the job later. The job is held in memory until you delete it from the Held Jobs
menu. Reserve Print jobs may be deleted if the printer requires extra memory to process additional
held jobs.
See Printing and deleting held jobs for information.
Verifying print jobs
If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested
from the driver in printer memory. Use Verify Print to examine the first copy to see if it is satisfactory
before printing the remaining copies.
See Printing and deleting held jobs if you need help printing the additional copies stored in memory.
Note: Once all copies are printed, the Verify Print job is deleted from printer memory.
15
Printing confidential jobs
When you send a job to the printer, you can enter a personal identification number (PIN) from the
driver. The PIN must be four digits using the numbers 1–6. The job is then held in printer memory until
you enter the same four-digit PIN from the printer operator panel and choose to print or delete the job.
This ensures that the job does not print until you are there to retrieve it, and no one else using the
printer can print the job.
When you select Confidential Job from the Job Menu and then select your user name, the following
prompt is displayed:
Enter PIN
=____
Use the buttons on the operator panel to enter the four-digit PIN associated with your confidential job.
The numbers next to the button names identify which button to press for each digit (1–6). As you enter
the PIN, asterisks are displayed on the operator panel to ensure confidentiality.
Enter PIN
=****
1
If you enter an invalid PIN, the message No Jobs Found. Retry? appears. Press
PIN, or press
Stop to exit the Confidential Job menu.
Menu
2
Select 3Return
Go5Stop
4
6
Go to reenter the
When you enter a valid PIN, you have access to all print jobs matching the user name and PIN you
entered. The print jobs matching the PIN you entered appear on the display when you enter the Print A
Job, Delete A Job, and Print Copies menu items. You can then choose to print or delete jobs matching
the PIN you entered. (See Printing and deleting held jobs for more information.) After printing the
job, the printer deletes the confidential job from memory.
16
P aper and specialty media
6
specifications
The following table lists supported paper and specialty media sizes and weights for the standard and
optional trays, as well as for the multipurpose feeder. We recommend that you try a limited sample of
any paper or specialty media you are considering using with the printer before purchasing large
quantities.
Paper sizes
Source
Tray 1 A3, A4, A5, JIS B4,
Trays 2 and 3
(250-sheet drawer)
Trays 2 and 3
(500-sheet letter drawer)
supported
JIS B5, letter, legal,
8.5x13, 11x17, universal
A3, A4, A5, JIS B4,
JIS B5, letter, legal,
8.5x13, 11x17, universal
Letter 64–90 g/m
Maximum weight Capacity (sheets)
64–105 g/m
(17– 28 lb)
64–200 g/m
(17– 53 lb)
(17– 24 lb)
2
2
2
250 sheets
(75 g/m2 [20 lb])
250 sheets
(75 g/m2 [20 lb])
500 sheets
(75 g/m2 [20 lb])
Trays 2 and 3
(500-sheet A4 drawer)
Multipurpose feeder A3, A4, A5, JIS B4,
A4 64–90 g/m
JIS B5, letter, legal,
executive, 8.5x13,
statement, 11x17,
universal
7¾, 10, DL, C5, other 10 envelop es
(17– 24 lb)
64–200 g/m
(17– 53 lb)
2
2
500 sheets
(75 g/m2 [20 lb])
• 150 sheets of paper
(75 g/m2 [20 lb])
• 75 sheets of labels or
transparencies
• 50 Hagaki cards
The following sections contain guidelines for choosing the correct print media for your printer.
Paper
For the best print quality, use 75 g/m2 (20 lb) xerographic, grain long paper. Try a sample of any paper
you are considering using with the printer before buying large quantities.
When loading paper, note the recommended print side on the paper package, and load paper
accordingly. See Loading the trays and Loading the multipurpose feeder for detailed loading
instructions.
17
The following papers are not recommended for use with your printer:
• Paper with a rough or heavily textured surface
• Coated papers, such as erasable bond
• Preprinted papers manufactured with chemicals that may contaminate the printer
• Multiple-part forms
• Synthetic papers
• Thermal papers
• Recycled paper having a weight less than 75 g/m
2
(20 lb)
Letterhead
Preprinted papers such as letterhead must be able to withstand temperatures up to 200°C (392°F)
without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner
or the silicone in the fuser. Inks that are oxidation-set or oil-based should meet these requirements;
latex inks might not.
Printing on letterhead
Check with the manufacturer or vendor to determine whether the preprinted letterhead you have
chosen is acceptable for laser printers.
To load letterhead in the:
• paper trays, see Loading the trays, page 22
• multipurpose feeder, see Loading the multipurpose feeder, page 29
Transparencies
You can feed transparencies from any of the trays. Try a sample of any transparencies you are
considering using with the printer before buying large quantities.
To load transparencies in the:
• paper trays, see Loading the trays, page 21
• multipurpose feeder, see Loading the multipurpose feeder, page 28
When printing on transparencies:
• Be sure to set the Paper Type to Transparency from the printer driver.
• Use transparencies designed specifically for laser printers. Transparencies must be able to
withstand temperatures of 175°C (347°F) without melting, discoloring, or releasing hazardous
emissions.
• To prevent print quality problems, avoid getting fingerprints on the transparencies.
• Before loading transparencies, fan the stack to prevent sheets from sticking together.
• To avoid jams, remove each transparency as it exits into the output bin.
18
Labels
Your printer can print on many labels designed for use with laser printers. These labels are supplied in
letter size and A4 size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able
to withstand temperatures of 205°C (401°F) without melting or releasing hazardous emissions and
pressure of 25 pounds per square inch (psi).
Try a sample of any labels you are considering using with the printer before purchasing a large
quantity.
Card stock
Card stock is single ply, and has a large array of properties, such as the orientation of paper fibers and
texture, that can significantly affect the print quality.
Try a sample of any card stock you are considering using with the printer before purchasing a large
quantity.
When printing on card stock:
• Set the Paper Type to Card Stock from the printer driver.
• Do not use pr eprinted card stock manufactured with chemicals that may contaminate the
printer. Preprinting introduces semi-liquid and volatile components in the printer.
• Do not use card stock that is perforated or creased. It may cause print media jams.
• We recommend the use of grain short card stock.
For detailed information on label printing, card stock printing, characteristics, and design, refer to the
Card Stock & Label Guide available on Lexmark’s Web site at www.lexmark.com/publications.
19
7
Linking trays
• If you load the same size and type of paper or media in more than one tray, the printer
automatically links the trays. This means that when one tray is empty, it feeds from the next
linked tray.
For example, if you ha v e the same size and type of paper or media loaded in tray 2 and tray 3,
the printer feeds from tray 2 until it becomes empty, and then it feeds from the next linked
tray—tra y 3.
• If you load the same size paper or media in each tray, make sure it is also all the same type to
link the trays.
Once the trays you selected are loaded with the same size and type of paper or media, select
the same Paper Type setting in the Paper Menu for these sources.
• To disable tray linking, set the Paper Type to a unique value in each one of the trays.
20
8
Loading the trays
Loading 250-sheet trays
Follow the instructions in this section to load paper and specialty media into any of the 250-sheet trays.
To load paper longer than A4 or letter size, go to page 24.
Note: Do not exceed the recommended capacity or media weights (see “Paper and
specialty media specifications”).
Letter, A4, A5, or JIS B5 size paper
1 Remove the tray, and then set it on a flat surface.
2 Remove the tray cover.
3 Squeeze the front guide lever and slide the guide to the front of the tray.
4 Slide the side guides toward the edges of the tray.
21
5
Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
6 Place the paper or specialty media against the back of the tray.
If loading letterhead, insert the letterhead face up , with the top of the page facing the right side
guide.
Do not load bent or wrinkled paper.
7 Slide the side guides until they lightly touch the stack of paper.
8 Squeeze the front guide lever and slide it back until it touches the stack of paper. The guide
should be aligned with the correct indicator for the paper size loaded.
Make sure the edges of the paper fit underneath the extension on the front guide.
WARNING: Do not exceed the maximum stack height indicated on the tray. Overfilling the tray
may cause jams.
22
9
Replace the tray cover.
10 Insert the tray.
11 Adjust the paper size dial to match the size of the paper loaded in the tray.
If the dial is not set correctly, you may get a paper jam or 34 Wrong Paper Size message.
12 Select the paper type and paper source from your software application.
Note: If you installed an optional 250-sheet paper tray but are unable to select it from your
printer driver , select the printer configuration or installed options tab in your printer
driver and highlight the 250-sheet tray option, which tells your computer an optional
tray is installed.
13 Press Go to start your print job.
23
A3, JIS B4, legal, 8.5x13, or 11x17 size paper
Extend the paper tray to load paper longer than A4 or letter size.
1 Remove the tray, and then set it on a flat surface.
2 Remove the tray cover.
3 Slide the locking mechanisms on the left and right sides of the tray inward to unlock the
extension.
24
4
Pull the extension out until it stops.
5 Slide the locking mechanisms outward to lock the extension in place.
6 Follow steps 3 through 10 beginning on page 21 to finish loading the tray.
7 Adjust the paper size dial to match the size of the paper loaded in the tray.
If the dial is not set correctly, you may get a paper jam or 34 Wrong Paper Size message
8 Select the paper type and paper source from your software application.
Note: If you installed an optional 250-sheet paper tray but are unable to select it from your
printer driver , select the printer configuration or installed options tab in your printer
driver and highlight the 250-sheet tray option, which tells your computer an optional
tray is installed.
9 Press Go to start your print job.
25
Loading 500-sheet trays
Follow these instructions to load paper into a 500-sheet tray.
Note: Do not exceed the recommended capacity or media weights (see “Paper and
specialty media specifications”).
1 Remove the tray, and then set it on a flat surface.
2 Remove the tray cover.
3 Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
4 Place the paper against the back of the tray.
26
5
Make sure the paper fits easily under the two corner bucklers.
6 Replace the tray cover.
7 Insert the tray.
Note: Do not exceed the maximum stack height indicated on the tray.
If you have frequent paper jams, try loading the paper to the lower stack height line.
8 Select the paper type and paper source from both the operator panel and your software
application.
Note: If you installed an optional 500-sheet paper tray but are unable to select it from your
printer driver , select the printer configuration or installed options tab in your printer
driver and highlight the 500-sheet tray option, which tells your computer an optional
tray is installed.
9 Press Go to start your print job.
27
9
Loading the multipurpose f eeder
Use the multipurpose feeder for paper, specialty media (transparencies and label sheets), envelopes,
and Hagaki cards.
Note: Do not exceed the recommended capacity or media weights (see “Paper and
specialty media specifications”).
1 Open the multipurpose feeder.
2 Slide the side guides to the correct position for the size paper or specialty media you are
loading.
28
3
Flex the sheets back and forth to loosen them, and then fan them.
Do not fold or crease the paper. Straighten the edges of the stack on a level surface.
4 Insert the paper or specialty media, print side up, into the multipurpose feeder.
Note: T o a void jams when printing transparencies, we recommend you remove each one
as it exits into the output bin.
5 Select the paper size, paper type and paper source from both the operator panel and your
software application.
6 Press Go to start your print job.
29
Printing envelopes
1 Insert the envelopes print side up, flap down, into the multipurpose feeder.
2 Slide the side guides to fit the width of the envelopes.
3 Select the paper size, paper type, and paper source from both the operator panel and your
software application.
4 Press Go to start your print job.
30
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