Lexmark 40C9051 User Manual

Download

CS720 Series

User's Guide

January 2016 www.lexmark.com

Machine type(s):

5028

Model(s):

135, 630

Contents 2

Safety information........................................................................................ 5

Conventions.......................................................................................................................................................... 5

Learning about the printer...........................................................................8

Finding information about the printer.............................................................................................................8

Selecting a location for the printer..................................................................................................................9

Printer conﬁgurations........................................................................................................................................10

Attaching cables..................................................................................................................................................11

Using the control panel.................................................................................................................................... 12

Understanding the status of the power button and indicator light.......................................................13

Using the home screen.....................................................................................................................................13

Printing a menu settings page........................................................................................................................ 14

Menus list..............................................................................................................................................................15

Setting up and using the home screen applications..............................16

Customizing the home screen........................................................................................................................16

Using Display Customization.......................................................................................................................... 16

Setting up Forms and Favorites..................................................................................................................... 16

Conﬁguring Eco‑Settings..................................................................................................................................17

Loading paper and specialty media..........................................................18

Setting the size and type of the specialty media.......................................................................................18

Conﬁguring Universal paper settings........................................................................................................... 18

Loading trays.......................................................................................................................................................18

Loading the multipurpose feeder................................................................................................................. 20

Linking trays.........................................................................................................................................................21

Printing.........................................................................................................23

Printing from a computer.................................................................................................................................23

Printing forms..................................................................................................................................................... 23

Printing from a ﬂash drive............................................................................................................................... 23

Supported ﬂash drives and ﬁle types.......................................................................................................... 24

Conﬁguring conﬁdential jobs.........................................................................................................................25

Printing held jobs...............................................................................................................................................25

Printing a font sample list................................................................................................................................25

Contents 3

Printing a directory list..................................................................................................................................... 26

Canceling a print job........................................................................................................................................ 26

Securing the printer....................................................................................27

Erasing printer memory....................................................................................................................................27

Erasing printer hard disk memory.................................................................................................................27

Conﬁguring printer hard disk encryption....................................................................................................27

Restoring factory default settings................................................................................................................. 27

Statement of Volatility...................................................................................................................................... 28

Maintaining the printer.............................................................................. 29

Networking..........................................................................................................................................................29

Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS)...................................29

Changing port settings after installing an internal solutions port...................................................................30

Setting up serial printing (Windows only)....................................................................................................30

Cleaning the printer...........................................................................................................................................31

Ordering supplies...............................................................................................................................................31

Checking the status of parts and supplies ............................................................................................................ 31

Using genuine Lexmark parts and supplies.......................................................................................................... 31

Ordering toner cartridges .........................................................................................................................................32

Ordering imaging unit or imaging kit ..................................................................................................................... 32

Ordering a waste toner bottle.................................................................................................................................. 33

Ordering a fuser maintenance kit ........................................................................................................................... 33

Ordering a transfer module ...................................................................................................................................... 33

Replacing parts and supplies......................................................................................................................... 34

Replacing the imaging unit ....................................................................................................................................... 34

Replacing the imaging kit.......................................................................................................................................... 38

Replacing a toner cartridge ...................................................................................................................................... 42

Replacing the waste toner bottle............................................................................................................................ 43

Replacing the fuser..................................................................................................................................................... 44

Replacing the pick roller............................................................................................................................................ 46

Replacing the separator bracket............................................................................................................................. 48

Replacing the transfer module.................................................................................................................................50

Resetting the maintenance counter....................................................................................................................... 54

Moving the printer.............................................................................................................................................54

Moving the printer to another location..................................................................................................................54

Shipping the printer....................................................................................................................................................54

Saving energy and paper................................................................................................................................55

Setting up power saver modes................................................................................................................................55

Adjusting the brightness of printer display...........................................................................................................55

Conserving supplies...................................................................................................................................................55

Contents 4

Recycling............................................................................................................................................................. 55

Recycling Lexmark products ....................................................................................................................................55

Recycling Lexmark packaging .................................................................................................................................56

Returning Lexmark cartridges for reuse or recycling ........................................................................................56

Clearing jams...............................................................................................57

Avoiding jams..................................................................................................................................................... 57

Identifying jam locations..................................................................................................................................58

Paper jam in trays..............................................................................................................................................59

Paper jam in the multipurpose feeder.........................................................................................................60

Paper jam in the standard bin........................................................................................................................60

Paper jam in door A........................................................................................................................................... 61

Troubleshooting..........................................................................................65

Network connection problems......................................................................................................................65

Hardware options problems...........................................................................................................................67

Paper feed problems........................................................................................................................................69

Printing problems.............................................................................................................................................. 72

Color quality problems.....................................................................................................................................90

Contacting customer support........................................................................................................................ 93

Upgrading and migrating.......................................................................... 94

Hardware.............................................................................................................................................................94

Available internal options.......................................................................................................................................... 94

Installing a memory card ........................................................................................................................................... 94

Installing an internal solutions port.........................................................................................................................96

Installing an optional card.........................................................................................................................................101

Installing a printer hard disk ....................................................................................................................................103

Installing optional trays .............................................................................................................................................107

Software.............................................................................................................................................................108

Installing the printer software..................................................................................................................................108

Adding available options in the print driver ........................................................................................................108

Firmware............................................................................................................................................................ 108

Exporting or importing a conﬁguration ﬁle..........................................................................................................108

Updating ﬁrmware......................................................................................................................................................109

Notices........................................................................................................ 110

Index............................................................................................................ 114

Safety information 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.

Safety information 6

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer o the

trays. Do not try to lift the printer and the trays at the same time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

This equipment is not suitable for use in locations where children are likely to be present.

www.lexmark.com/multifunctionprinters.

Safety information 7

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for this product.

SAVE THESE INSTRUCTIONS.

Learning about the printer 8

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Conﬁguring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

Setup documentation—The setup documentation came with the printer and is also available at

http://support.lexmark.com.

Information Center—Authoritative online resource for the latest product tips, instructions, and reference material.

http://infoserve.lexmark.com/ids/ and select

Go to your product.

Help Menu Pages—The guides may be available on the printer ﬁrmware and at

http://support.lexmark.com.

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Information on setting up and conﬁguring the accessibility features of your printer

Help using the printer software Help for Microsoft® Windows® or Macintosh

Lexmark Accessibility Guide—The guide is available at

operating systems—Open a printer software program or application, and then click Help.

Click

Notes:

http://support.lexmark.com.

to view context‑sensitive information.

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on the operating system.

Learning about the printer 9

What are you looking for? Find it here

The latest supplemental information, updates, and customer support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

• Safety information

• Regulatory information

• Warranty information

http://support.lexmark.com

Note: Select your country or region, and then

select your product to view the appropriate support site.

Support contact information for your country or region can be found on the support Web site or on the printed warranty that came with the printer.

Have the following information (located on the store receipt and at the back of the printer) ready when you contact customer support:

• Machine type number

• Serial number

• Date purchased

• Store where purchased

Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—This document contains basic safety, environmental, and regulatory information for your product. For more information, see the documentation that came with the printer or go to

http://support.lexmark.com.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options.

• Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.

• Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a ﬂat, sturdy, and stable surface.

• Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airﬂow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes.

Learning about the printer 10

• Observe the recommended temperatures and avoid ﬂuctuations:

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 43°C (-40 to 110°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

1 Top 178 m m (7 i n .)

2 Right side 127 mm (5 in.)

3 Front 508 mm (20 in.)

4 Left side 127 mm (5 in.)

5 Rear 76 mm (3 in.)

Printer conﬁgurations

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.

You can conﬁgure your printer by adding three optional 550‑sheet trays.

www.lexmark.com/multifunctionprinters.

Learning about the printer 11

1 Standard bin

2 650-sheet duo tray

3 Optional 550‑sheet trays

4 Control panel

Attaching cables

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.

CAUTION—POTENTIAL INJURY: To avoid the risk of provided with this product or the manufacturer's authorized replacement.

Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur.

or electrical shock, use only the power cord

ﬁre

Learning about the printer 12

Use the To

1 Ethernet port Connect the printer to a network.

2 USB port Attach a keyboard or any compatible option.

3 USB printer port Connect the printer to a computer.

4 Printer power cord socket Connect the printer to a properly grounded electrical outlet.

Using the control panel

Use the To

1 Display

• View the printer messages and supply status.

• Set up and operate the printer.

Learning about the printer 13

Use the To

2 Home button Go to the home screen.

3 Keypad Enter numbers or symbols in an input ﬁeld.

4 Power button

5 Stop or Cancel button Stop the current job.

6 Indicator light Check the status of the printer.

7 Volume buttons Adjust the volume of the headset or speaker.

8 Headset or speaker port Attach a headset or speaker.

9 Backspace button Move the cursor backward and delete a character in an input ﬁeld.

• Turn on or turn o the printer.

Note: To tu r n o the printer, press and hold the power button for seconds.

• Set the printer to Sleep or Hibernate mode.

• Wake the printer from Sleep or Hibernate mode.

Understanding the status of the power button and indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

ﬁve

Red The printer requires user intervention.

Power button light Printer status

O The printer is o, ready, or processing data.

Solid amber The printer is in sleep mode.

Blinking amber The printer is in hibernate mode.

Using the home screen

When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to initiate an action.

Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.

Learning about the printer 14

To uc h To

1 Status/Supplies

• Show a printer warning or error message whenever the printer requires intervention

to continue processing.

• View more information on the printer warning or message, and on how to clear it.

Note: You can also access this setting by touching the top section of the home screen.

2 Job Queue Show all the current print jobs.

Note: You can also access this setting by touching the top section of the home

screen.

3 Change Language Change the language on the printer display.

4 Settings Access the printer menus.

5 USB Drive View, select, or print photos and documents from a ﬂash drive.

6 Held Jobs Show all the current held print jobs.

These settings may also appear on the home screen

To uc h To

Bookmarks Access bookmarks.

App Proﬁles Access application proﬁles.

Lock Device Prevent users from accessing any printer functions from the home screen.

Printing a menu settings page

From the home screen, touch Settings > Reports > Menu Settings Page.

Learning about the printer 15

Menus list

Device Print Paper Network/Ports USB Drive

Preferences Notiﬁcations Group Lists Alert Types Anti‑Spam Logic Description Suppressing Duplicate Alerts Power Management Information Sent to Lexmark Accessibility Restore Factory Defaults Maintenance Remote Operator Panel Visible Home Screen Icons Site Map Update Firmware About This Printer

Security Option Card Menu Reports Help

Login Methods Certiﬁcate Management Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Disk Encryption Erase Temporary Data Files Solutions LDAP Settings Miscellaneous

Print Setup

Layout Setup Quality Job Accounting Image XPS PDF HTML PostScript PCL PPDS

Note: This setting appears only when an optional card is installed.

Tray Co n ﬁguration Media Conﬁguration Bin Conﬁguration

Menu Settings Page Print Quality Pages Device Print Shortcuts Network

Network Overview Wireless AirPrint Ethernet TCP/IP IPv6 SNMP

802.1x IPSec LPD Conﬁguration HTTP/FTP Settings ThinPrint USB Parallel [x] Serial Wi‑Fi Direct

Print All Guides Color Quality Guide Connection Guide Information Guide Media Guide Moving Guide Print Quality Guide Supplies Guide

Flash Drive Print

Setting up and using the home screen applications 16

Setting up and using the home screen applications

Customizing the home screen

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Device > Visible Home Screen Icons.

3 Select the icons that you want to appear on the home screen.

4 Apply the changes.

Using Display Customization

1 From the home screen, touch Change Background.

2 Select a background to use.

3 Apply the changes.

Setting up Forms and Favorites

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Apps > Forms and Favorites > Conﬁgure.

3 Click Add, and then customize the settings.

Notes:

• To make sure that the location settings of the bookmark are correct, type the IP address of the host

computer where the bookmark is located.

• Make sure that the printer has access rights to the folder where the bookmark is located.

4 Apply the changes.

Setting up and using the home screen applications 17

Conﬁguring Eco‑Settings

1 From the home screen, touch Eco‑Settings.

2 Conﬁgure the settings.

3 Apply the changes.

Loading paper and specialty media 18

Loading paper and specialty media

Setting the size and type of the specialty media

The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following:

1 From the home screen, navigate to:

Settings > Paper > Tray Conﬁgurati on > select a tray

2 Conﬁgure the size and type of the specialty media.

Conﬁguring Universal paper settings

1 From the home screen, touch Settings > Paper > Media Conﬁguration > Universal Setup.

2 Conﬁgure the settings.

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1 Remove the tray.

Note: To avoid jams, do not remove trays while the printer is busy.

2 Adjust the guides to match the size of the paper you are loading.

Note: Use the indicators on the bottom of the tray to position the guides.

Loading paper and specialty media 19

3 Flex, fan, and align the paper edges before loading.

4 Load the paper stack with the printable side faceup.

Notes:

• For one‑sided printing, load letterhead faceup with the header toward the front of the tray.

• For two‑sided printing, load letterhead facedown with the header toward the back of the tray.

• Do not slide paper into the tray.

• Make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause

paper jams.

5 Insert the tray.

If necessary, set the paper size and type to match the paper loaded in the tray.

Loading paper and specialty media 20

Loading the multipurpose feeder

1 Open the multipurpose feeder.

2 Adjust the guide to match the size of the paper you are loading.

3 Flex, fan, and align the paper edges before loading.

Loading paper and specialty media 21

4 Load the paper.

• Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst.

• Load envelopes with the

envelopes with the

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.

ﬂap

side up and against the right side of the paper guide. Load European

ﬂap

entering the printer

ﬁrst.

5 From the Paper Menu in the control panel, set the paper size and type to match the paper loaded in the

tray.

Linking trays

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Paper.

Loading paper and specialty media 22

3 Match the paper size and type for the trays you are linking.

Note: To unlink trays, make sure that no trays have the same paper size or type.

4 Save the settings.

Note: You can also change the paper size and type settings from the printer control panel.

Warning—Potential Damage: The temperature of the fuser varies according to the speciﬁed paper type. To

avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.

Printing 23

Printing

Printing from a computer

Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the

printer before sending the print job.

1 With a document open, click File > Print.

2 If necessary, adjust the settings.

3 Send the print job.

Printing forms

1 From the home screen, navigate to:

Forms and Favorites > select form > Print

2 If necessary, conﬁgure the print settings.

3 Send the print job.

Printing from a ﬂash drive

1 Insert a ﬂash drive into the USB port.

Notes:

• If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive.

• If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the

display.

2 From the display, touch the document that you want to print.

If necessary, conﬁgure other print settings.

Printing 24

3 Send the print job.

To print another document, touch USB Drive.

Warning—Potential Damage: Do not touch the printer or the ﬂash drive in the area shown while actively

printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.

Supported ﬂash drives and ﬁle types

Flash drives

• Lexar JumpDrive S70 (16GB and 32GB)

• SanDisk Cruzer (16GB and 32GB)

• PNY Attaché (16GB and 32GB)

Notes:

– The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system.

File types

Documents:

• .doc or .docx

• .xls or .xlsx

• .ppt or .pptx

• .pdf

• .xps

Images:

• .dcx

• .gif

• .jpeg or .jpg

• .bmp

Printing 25

• .pcx

• .ti or .tif

• .png

Conﬁguring conﬁdential jobs

1 From the home screen, touch Settings > Security > Conﬁdential Print Setup.

Conﬁgure

Use To

Max Invalid PIN Limit the number of times an invalid PIN can be entered.

Conﬁdential Job Expiration

Repeat Job Expiration

Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.

Reserve Job Expiration

the settings.

Note: When the limit is reached, the print jobs for that user name are deleted.

Set the amount of time before conﬁdential jobs are automatically deleted from the printer memory.

Note: Conﬁdential held jobs are stored in the printer until you log in and release or delete them manually.

Set the amount of time before repeat jobs are deleted from the printer memory.

Note: Repeat held jobs are stored so extra copies can be printed later.

Note: Verify jobs print one copy to check if it is satisfactory before printing the

remaining copies.

Set the amount of time before reserved jobs are deleted without being printed.

Note: Reserve held jobs are automatically deleted after printing.

Printing held jobs

1 With a document open, select File > Print.

2 Select the printer, and then do the following:

• For Windows users, click Properties or Preferences, and then click Print and Hold.

• For Macintosh users, select Print and Hold.

3 Select the print job type.

4 If necessary, assign a user name.

5 Send the print job.

6 From the printer home screen, touch Held Jobs.

7 Send the print job.

Printing a font sample list

1 From the home screen, touch Settings > Reports > Print > Print Fonts.

2 To u ch PCL Fonts or PostScript Fonts.

Printing 26

Printing a directory list

From the home screen, touch Settings > Reports > Print > Print Directory.

Canceling a print job

From the printer control panel

1 From the home screen, touch Job Queue.

Note: You can also access this setting by touching the top section of the home screen.

2 Select the job to cancel.

From the computer

1 Depending on the operating system, do either of the following:

• Open the printers folder, and then select your printer.

• From the System Preferences in the Apple menu, navigate to your printer.

2 Select the job to cancel.

Securing the printer 27

Securing the printer

Erasing printer memory

To erase volatile memory or buered data in your printer, turn o the printer.

To e r as e n o n‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following:

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.

3 Follow the instructions on the display.

Erasing printer hard disk memory

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

2 Select the Sanitize all information on hard disk check box, and then touch ERASE.

3 Follow the instructions on the display.

Note: This process can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

Conﬁguring printer hard disk encryption

1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.

Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data

from the printer before starting the encryption.

2 Follow the instructions on the display.

Notes:

• Do not turn o the printer during the encryption process. Loss of data can occur.

• Disk encryption can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

• After encryption, the printer returns to the home screen.

Restoring factory default settings

From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all settings > RESTORE > Start.

For more information, see

“Erasing printer memory” on page 27.

Securing the printer 28

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.

Type of memory Description

Volatile memory Your printer uses standard random access memory

(RAM) to temporarily buer user data during simple print jobs.

Non-volatile memory Your printer may use two forms of non-volatile memory:

EEPROM and NAND (ﬂash memory). Both types are used to store the operating system, device settings, network information and bookmark settings, and embedded solutions.

Hard disk memory Some printers have a hard disk drive installed. The printer

hard disk is designed for printer-speciﬁc functionality. This lets the printer retain buered user data from complex print jobs, as well as form data, and font data.

Erase the content of any installed printer memory in the following circumstances:

• The printer is being decommissioned.

• The printer hard disk is being replaced.

• The printer is being moved to a dierent department or location.

• The printer is being serviced by someone from outside your organization.

• The printer is being removed from your premises for service.

• The printer is being sold to another organization.

Disposing of a printer hard disk

Note: Some printer models may not have a printer hard disk installed.

In high‑security environments, it may be necessary to take additional steps to make sure that stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.

conﬁdential

• Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data

• Crushing—Physically compresses the hard disk to break component parts and render them unreadable

• Milling—Physically shreds the hard disk into small metal bits

Note: Most data can be erased electronically, but the only way to guarantee that all data are completely erased is to physically destroy each hard disk where data is stored.

data

Maintaining the printer 29

Maintaining the printer

Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and

supplies, may cause damage to your printer.

Networking

Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS)

Before you begin, make sure that:

• The access point (wireless router) is WPS‑

documentation that came with your access point.

• A wireless network adapter is installed in your printer. For more information, see the instructions that came

with the adapter.

certiﬁed

or WPS‑compatible. For more information, see the

Using the Push Button method

From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method

2 Follow the instructions on the display.

Using the personal identiﬁcation number (PIN) method

From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method

2 Copy the eight‑digit WPS PIN.

3 Open a Web browser, and then type the IP address of your access point in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

4 Access the WPS settings. For more information, see the documentation that came with your access

point.

5 Enter the eight‑digit PIN, and then save the changes.

Maintaining the printer 30

Changing port settings after installing an internal solutions port

Notes:

• If the printer has a static IP address, then do not change the conﬁguration.

• If the computers are conﬁgured to use the network name instead of an IP address, then do not change

the conﬁguration.

• If you are adding a wireless internal solutions port (ISP) to a printer previously conﬁgured for an Ethernet

connection, then disconnect the printer from the Ethernet network.

For Windows users

Open the printers folder.

2 From the shortcut menu of the printer with the new ISP, open the printer properties.

3 Conﬁgure the port from the list.

4 Update the IP address.

5 Apply the changes.

For Macintosh users

From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.

2 Type the IP address in the address ﬁeld.

3 Apply the changes.

Setting up serial printing (Windows only)

1 Set the parameters in the printer.

a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Apply the changes.

2 From your computer, open the printers folder, and then select your printer.

3 Open the printer properties, and then select the COM port from the list.

4 Set the COM port parameters in Device Manager.

Notes:

• Serial printing reduces printing speed.

• Make sure that the serial cable is connected to the serial port on your printer.

Maintaining the printer 31

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Notes:

• Perform this task after every few months.

• Damage to the printer caused by improper handling is not covered by the printer warranty.

1 Turn o the printer, and then unplug the power cord from the electrical outlet.

2 Remove paper from the standard bin and multipurpose feeder.

3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.

Notes:

• Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer.

• Make sure that all areas of the printer are dry after cleaning.

5 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

Ordering supplies

To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, go to you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.

Checking the status of parts and supplies

1 From the home screen, touch Status/Supplies.

2 Select the parts or supplies that you want to check.

Note: You can also access this setting by touching the top section of the home screen.

www.lexmark.com or contact the place where

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can also the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.

warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by

aect

Maintaining the printer 32

Ordering toner cartridges

Notes:

• The estimated cartridge yield is based on the ISO/IEC 19798 standard.

• Extremely low print coverage for extended periods of time may negatively aect actual yield and may

cause cartridge parts to fail before exhaustion of toner.

Return Program cartridges

Item United States

and Canada

Return Program toner cartridges

Black 74C10K0 74C20K0 74C30K0 74C40K0 74C50K0 74C60K0

Cyan 74C10C0 74C20C0 74C30C0 74C40C0 74C50C0 74C60C0

Magenta 74C10M0 74C20M0 74C30M0 74C40M0 74C50M0 74C60M0

Yellow 74C10Y0 74C20Y0 74C30Y0 74C40Y0 74C50Y0 74C60Y0

High Yield Return Program toner cartridges

Black 74C1HK0 74C2HK0 74C3HK0 74C4HK0 74C5HK0 74C6HK0

Cyan 74C1HC0 74C2HC0 74C3HC0 74C4HC0 74C5HC0 74C6HC0

Magenta 74C1HM0 74C2HM0 74C3HM0 74C4HM0 74C5HM0 74C6HM0

Yellow 74C1HY0 74C2HY0 74C3HY0 74C4HY0 74C5HY0 74C6HY0

Item Worldwide

Regular toner cartridges

European Economic

Area (EEA+)

Rest of Asia

Paciﬁc (AP)

Latin America

Distribution

(LAD)

Rest of

Europe,

Middle East,

and Africa

(EMEA)

Australia and New Zealand

(ANZ)

Cyan 74C0020

Magenta 74C0030

Yellow 74C0040

High Yield regular toner cartridges

Black 74C0H10

Cyan 74C0H20

Magenta 74C0H30

Yellow 74C0H40

Ordering imaging unit or imaging kit

Item All countries and regions

Return Program imaging unit or imaging kit

Black imaging unit 74C0ZK0

Maintaining the printer 33

Item All countries and regions

Color (CMY) imaging kit 74C0ZV0

Regular imaging unit or imaging kit

Black imaging unit 74C0Z10

Color (CMY) imaging kit 74C0Z50

Ordering a waste toner bottle

Item Part number

Waste toner bottle 74C0W00

Ordering a fuser maintenance kit

Fuser maintenance kit type Part number

CS72x fuser maintenance kit, type 00, 110–120 V 41X0554

CS72x fuser maintenance kit, type 01, 220–240 V 41X0556

CS72x fuser maintenance kit, type 02, 100 V 41X0552

Ordering a transfer module

Item Part number

Transfe r module 40X99 2 9

Maintaining the printer 34

Replacing parts and supplies

Replacing the imaging unit

1 Open door B.

2 Remove the waste toner bottle.

Maintaining the printer 35

3 Remove the imaging kit.

4 Remove the black toner cartridge.

5 Remove the imaging unit.

Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10

minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may

the quality of future print jobs.

aect

Maintaining the printer 36

6 Unpack the new imaging unit.

7 Insert the new imaging unit.

8 Insert the black toner cartridge.

Maintaining the printer 37

9 Insert the imaging kit.

10 Insert the waste toner bottle.

11 Close door B.

Maintaining the printer 38

Replacing the imaging kit

1 Open door B.

2 Remove the waste toner bottle.

Maintaining the printer 39

3 Remove the imaging kit.

4 Remove the toner cartridges.

5 Unpack the new imaging kit, and then remove the packing material.

Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units.

6 Remove the black imaging unit.

Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10

minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may aect the quality of future print jobs.

Maintaining the printer 40

Note: The black imaging unit includes the black developer unit and photoconductor unit.

7 Insert the black imaging unit into the new imaging kit.

8 Insert the toner cartridges.

Maintaining the printer 41

9 Insert the new imaging kit.

10 Insert the waste toner bottle.

11 Close door B.

Maintaining the printer 42

Replacing a toner cartridge

1 Open door B.

2 Remove the toner cartridge.

3 Unpack the new toner cartridge.

Maintaining the printer 43

4 Insert the new toner cartridge.

5 Close door B.

Replacing the waste toner bottle

1 Open door B.

Maintaining the printer 44

2 Remove the waste toner bottle.

3 Unpack the new waste toner bottle.

4 Insert the new waste toner bottle.

5 Close door B.

Replacing the fuser

1 Turn

2 Open doors A and D.

the printer, and then unplug the power cord from the electrical outlet.

o

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

Maintaining the printer 45

3 Remove the fuser.

4 Unpack the new fuser.

5 Insert the new fuser.

6 Close doors D and A.

7 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

8 Reset the fuser maintenance counter.

For more information, see

“Resetting the maintenance counter” on page 54.

Maintaining the printer 46

Replacing the pick roller

Replacing the pick roller in the 550‑sheet tray

Turn o the printer, and then unplug the power cord from the electrical outlet.

2 Remove the tray.

3 Remove the pick roller.

4 Unpack the new pick roller.

Maintaining the printer 47

5 Insert the new pick roller until it clicks into place.

6 Insert the tray.

7 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

Replacing the pick roller in the multipurpose feeder

Turn o the printer, and then unplug the power cord from the electrical outlet.

2 Open the multipurpose feeder.

Maintaining the printer 48

3 Remove the pick roller.

4 Unpack the new pick roller.

5 Insert the new pick roller until it clicks into place.

6 Close the multipurpose feeder.

7 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

or electrical shock, connect the power cord

ﬁre

Replacing the separator bracket

1 Pull out the tray.

Maintaining the printer 49

2 Remove the separator bracket.

3 Unpack the new separator bracket.

4 Insert the new separator bracket until it clicks into place.

5 Insert the tray.

Maintaining the printer 50

Replacing the transfer module

1 Turn

2 Open door B.

the printer, and then unplug the power cord from the electrical outlet.

o

3 Remove the waste toner bottle.

Maintaining the printer 51

4 Remove the imaging kit.

5 Open door A.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Maintaining the printer 52

6 Remove the transfer module.

7 Unpack the new transfer module, and then remove the packing material.

8 Insert the new transfer module.

9 Close door A.

Maintaining the printer 53

10 Insert the imaging kit.

11 Insert the waste toner bottle.

12 Close door B.

13 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

14 Reset the maintenance counter. For more information, see “Resetting the maintenance counter” on

page 54.

Maintaining the printer 54

Resetting the maintenance counter

1 From the home screen, touch Settings > Device > Maintenance >

And Counters.

Conﬁguration

Menu > Supply Usage

2 Select Fuser Reset or ITM Reset.

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

• If the printer does not have a caster base but is

trays. Do not try to lift the printer and the trays at the same time.

conﬁgured

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

with optional trays, then lift the printer o the

Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

For shipping instructions, go to http://support.lexmark.com or contact customer support.

Maintaining the printer 55

Saving energy and paper

Setting up power saver modes

Eco‑Mode

From the home screen, touch Settings > Device > Power Management > Eco‑Mode.

2 Select a setting.

Sleep mode

From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.

2 Enter the number of minutes the printer stays idle before it enters Sleep mode.

Hibernate mode

From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.

2 Select the amount of time before the printer enters hibernate mode.

Notes:

• Make sure to wake the printer from hibernate mode before sending a print job.

• The Embedded Web Server is disabled when the printer is in hibernate mode.

Adjusting the brightness of printer display

1 From the homes screen, touch Settings > Preferences > Screen Brightness.

2 Adjust the setting.

Conserving supplies

• Print on both sides of the paper.

Note: Two-sided printing is the default setting in the print driver.

• Print multiple pages on a single sheet of paper.

• Use the preview feature to see how the document looks like before printing it.

• Print one copy of the document to check its content and format for accuracy.

Recycling

Recycling Lexmark products

To return Lexmark products for recycling:

1 Go to www.lexmark.com/recycle.

2 Select the product you want to recycle.

Maintaining the printer 56

Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center.

Recycling Lexmark packaging

Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most ecient and environmentally sensitive manner and that there is less packaging to dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark also information, go to packaging recycling programs is included with the information on product recycling.

Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area.

The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area.

When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.

www.lexmark.com/recycle, and then choose your country or region. Information on available

recycling of packaging components in some countries or regions. For more

oers

Returning Lexmark cartridges for reuse or recycling

The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. The boxes used to return the cartridges are also recycled.

To return Lexmark cartridges for reuse or recycling, follow the instructions that came with the cartridge and use the prepaid shipping label. You can also do the following:

1 Go to www.lexmark.com/recycle.

2 Select the product you want to recycle.

Clearing jams 57

Clearing jams

Avoiding jams

Load paper properly

• Make sure that the paper lies ﬂat in the tray.

Correct loading of paper Incorrect loading of paper

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or

envelopes.

• Push the tray ﬁrmly into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

Clearing jams 58

• Flex, fan, and align the paper edges before loading.

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer ﬂushes blank pages or pages with partial prints after a jammed

page has been cleared. Check your printed output for blank pages.

• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Jam locations

1 Standard bin

2 Fuser

3 Trays

4 Duplex unit

5 Multipurpose feeder

Clearing jams 59

Paper jam in trays

1 Pull out the tray.

Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity.

Touch a metal surface before removing the jammed paper in the tray.

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3 Insert the tray.

Clearing jams 60

Paper jam in the multipurpose feeder

1 Remove paper from the multipurpose feeder.

2 Pull out the tray.

3 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

4 Insert the tray.

Paper jam in the standard bin

1 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

2 Open doors A and D, and then remove any paper fragments.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Clearing jams 61

3 Close doors D and A.

Paper jam in door A

Paper jam in the fuser

1 Open door A.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 62

3 Open the fuser access door.

4 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 63

5 Close door A.

Paper jam in the duplex unit

1 Open door A.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Clearing jams 64

2 Open the duplex cover.

3 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

4 Close the duplex cover and door A.

Troubleshooting 65

Troubleshooting

Network connection problems

Embedded Web Server does not open

Action Yes No

Step 1

Check if you are using a supported browser:

• Windows Internet Explorer version 9 or later

• Macintosh Safari version 8.0.3 or later

• Google Chrome

• Mozilla Firefox

Is your browser supported?

Step 2

Make sure that the printer IP address is correct.

View the printer IP address:

• From the home screen

• From the TCP/IP section in the Network/Ports menu

• By printing a network setup page or menu settings page,

and then ﬁnding the TCP/IP section

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 2. Install a supported

browser.

Go to step 3. Type the correct

printer IP address in the address

Note: Depending on the network settings, you may need to type “https://” instead of “http://” before the printer IP address to access the Embedded Web Server.

ﬁeld.

Step 3

Check if the printer is on.

Is the printer on?

Step 4

Check if the network connection is working.

Is the network connection working?

Step 5

Make sure that the cable connections to the printer and print server are secure.

For more information, see the setup documentation that came with the printer.

Are the cable connections secure?

Go to step 4. Turn on the printer.

Go to step 5. Contact your

administrator.

Go to step 6. Tighten the cable

connections.

Troubleshooting 66

Action Yes No

Step 6

Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing

certain Web sites including the Embedded Web Server.

Are the Web proxy servers disabled?

Step 7

Access the Embedded Web Server again by typing the correct IP address in the address ﬁeld.

Did the Embedded Web Server open?

Unable to read

Action Yes No

Step 1

Check if the ﬂash drive is inserted into the front USB port. Note: The ﬂash drive does not work when it is inserted into the

rear USB port.

ﬂash

drive

Go to step 7. Contact your

The problem is solved.

Go to step 2. The problem is

administrator.

Contact

support.

solved.

customer

Is the

Step 2

Check if the ﬂash drive is supported. For more information, see

“Supported ﬂash drives and ﬁle types” on page 24

Does the error message still appear?

Step 3

Check if the front USB port is disabled. For more information, see

“Enabling the USB port” on page 66.

Does the error message still appear?

drive inserted into the front USB port?

ﬂash

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

Enabling the USB port

From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.

Checking the printer connectivity

1 From the home screen, touch Settings > Reports > Network > Network Setup Page.

2 Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.

If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.

Troubleshooting 67

Hardware options problems

Cannot detect internal option

Action Yes No

Step 1

Turn o the printer, wait for about 10 seconds, and then turn it back on.

Does the internal option operate correctly?

Step 2

Print a menu settings page, and then check if the internal option appears in the Installed Features list.

Is the internal option listed in the menu settings page?

Step 3

Check if the internal option is properly installed in the controller board.

a Turn o the printer, and then unplug the power cord from the

electrical outlet.

b Make sure that the internal option is installed in the appropriate

connector in the controller board.

c Connect the power cord to the electrical outlet, and then turn

on the printer.

The problem is solved.

Go to step 4. Go to step 3.

The problem is solved.

Go to step 2.

Go to step 4.

Does the internal option operate correctly?

Step 4

a Check if the internal option is available in the print driver.

Note: If necessary, manually add the internal option in the

print driver to make it available for print jobs. For more information, see

on page 108.

“Adding available options in the print driver”

b Resend the print job.

Does the internal option operate correctly?

The problem is solved.

Contact

support.

customer

Troubleshooting 68

Internal solutions port does not operate correctly

Action Yes No

Step 1

Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list.

Is the ISP listed in the Installed Features list?

Step 2

Remove, and then install the ISP. For more information, see

“Installing an internal solutions port” on page 96.

Note: Use a supported ISP.

Does the ISP operate correctly?

Step 3

Check the cable and the ISP connection.

a Use the correct cable, and then make sure that it is securely

connected to the ISP.

b Check if the ISP solution interface cable is securely connected

into the receptacle of the controller board.

Does the ISP operate correctly?

Go to step 3. Go to step 2.

The problem is solved.

Go to step 3.

Contact

support.

customer

Parallel or serial interface card does not operate correctly

Action Yes No

Step 1

Print a menu settings page, and then check if the parallel or serial interface card appears in the Installed Features list.

Is the parallel or serial interface card listed in the Installed Features list?

Step 2

Remove, and then install the parallel or serial interface card. For more information, see

page 96.

Does the parallel or serial interface card operate correctly?

Step 3

Check the connection between the cable and the parallel or serial interface card.

Does the parallel or serial interface card operate correctly?

“Installing an internal solutions port” on

Go to step 3. Go to step 2.

The problem is solved.

Go to step 3.

Contact

support.

customer

Troubleshooting 69

Paper feed problems

Envelope seals when printing

Action Yes No

1 Use envelopes that have been stored in a dry environment.

Note: Printing on envelopes with high moisture content can seal the

ﬂaps.

Contact

customer support.

2 Resend the print job.

Does the envelope seal when printing?

Collated printing does not work

Action Yes No

Step 1

a From the home screen, touch Settings > Print > Layout >

Collate.

b Set Collate to (1,2,3) (1,2,3).

c Resend the print job.

Is the document printed and collated correctly?

Step 2

a From the printer software, set Collate to (1,2,3) (1,2,3).

b Resend the print job.

The problem is solved.

Go to step 2.

Go to step 3.

Is the document printed and collated correctly?

Step 3

a Reduce the number of pages in the print job.

b Resend the print job.

Is the document printed and collated correctly?

The problem is solved.

Contact

support.

customer

Troubleshooting 70

Paper curl

Action Yes No

Step 1

Move the paper guides in the tray to the correct position for the paper loaded.

Is the paper still curled?

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the paper still curled?

Step 3

a Remove paper from the tray, and then turn it over.

b Resend the print job.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Is the paper still curled?

Step 4

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

Contact

support.

customer

b Resend the print job.

Is the paper still curled?

Tray linking does not work

Action Yes No

Step 1

a Check if the trays contain paper of the same size and type.

b Check if the paper guides are positioned correctly.

c Print the document.

Do the trays link correctly?

The problem is solved.

Go to step 2.

Troubleshooting 71

Action Yes No

Step 2

a From the home screen, touch Settings > Paper > Tr ay

Conﬁguration > Paper Size/Type.

The problem is solved.

b Set the paper size and type to match the paper loaded in the

linked trays.

c Print the document.

Do the trays link correctly?

Paper frequently jams

Action Yes No

Step 1

a Pull out the tray.

b Check if the paper is loaded correctly.

Notes:

• Make sure that the paper guides are positioned correctly.

• Make sure that the stack height is below the maximum

paper ﬁll indicator.

• Make sure to print on recommended paper size and type.

c Insert the tray.

d Print the document.

Go to step 2. The problem is

Contact

support.

solved.

customer

Do paper jams still occur frequently?

Step 2

a From the Paper menu on the control panel, check if the printer

is detecting the correct paper size.

b Resend the print job.

Do paper jams still occur frequently?

Step 3

a Load paper from a fresh package.

b Print the document.

Do paper jams still occur frequently?

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

Troubleshooting 72

Jammed pages are not reprinted

Action Yes No

1 From the home screen, touch Settings >

Recovery.

Notiﬁcations

> Jam Content

The problem is solved.

2 From the Jam Recovery menu, select On or Auto. 3 Apply the changes.

Are the jammed pages reprinted?

Printing problems

Conﬁdential

Action Yes No

Step 1

a From the control panel, check if the documents appear in the

Held Jobs list. Note: If the documents are not listed, then print the

documents using the Print and Hold options.

b Print the documents.

Are the documents printed?

and other held documents do not print

The problem is solved.

Contact

customer support.

Go to step 2.

Step 2

The print job may contain a formatting error or invalid data.

• Delete the print job, and then send it again.

• For PDF ﬁles, generate a new ﬁle, and then print the

documents.

Are the documents printed?

Step 3

If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates.

For Windows users

a Open the Printing Preferences dialog.

b From the Print and Hold section, select Keep duplicate

documents.

c Enter a PIN.

d Resend the print job.

For Macintosh users

a Save and name each job dierently.

b Send the job individually.

The problem is solved.

Go to step 3.

Go to step 4.

Are the documents printed?

Troubleshooting 73

Action Yes No

Step 4

a Delete some held jobs to free up printer memory.

The problem is solved.

b Resend the print job.

Are the documents printed?

Step 5

a Add printer memory.

The problem is solved.

b Resend the print job.

Are the documents printed?

Slow printing

Action Yes No

Step 1

a Make sure that the printer is not in Eco‑Mode and Quiet Mode.

b Resend the print job.

Is the printer still printing slow?

Go to step 2. The problem is

Go to step 5.

Contact

support.

solved.

customer

Step 2

a Depending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the setting matches the paper loaded in

the tray.

• You can also change the setting on the printer control

panel.

b Resend the print job.

Is the printer still printing slow?

Step 3

a Reduce the number of pages to print.

b Resend the print job.

Is the printer still printing slow?

Step 4

a Remove held jobs.

b Resend the print job.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Go to step 5. The problem is

solved.

Is the printer still printing slow?

Troubleshooting 74

Action Yes No

Step 5

a Connect the printer cable securely to the printer and the

computer, print server, option, or other network device.

b Resend the print job.

Is the printer still printing slow?

Step 6

a From the Quality menu on the control panel, set the Print

Resolution to 4800CQ.

b Resend the print job.

Is the printer still printing slow?

Step 7

a Make sure that the printer is not overheating.

Notes:

• Allow the printer to cool down after a very long print job.

• Observe the recommended ambient temperature for the

printer. For more information, see

for the printer” on page 9

“Selecting a location

b Resend the print job.

Go to step 6. The problem is

solved.

Go to step 7. The problem is

solved.

Go to step 8. The problem is

solved.

Is the printer still printing slow?

Step 8

a Add more printer memory.

Contact

support.

customer

b Resend the print job.

Is the printer still printing slow?

Print jobs do not print

Action Yes No

Step 1

a From the document you are trying to print, open the Print

dialog, and then check if you have selected the correct printer.

b Resend the print job.

Is the document printed?

Step 2

a Check if the printer is on.

b Resolve any error messages that appear on the display.

c Resend the print job.

The problem is solved.

Go to step 2.

Go to step 3.

Is the document printed?

Troubleshooting 75

Action Yes No

Step 3

a Check if the ports are working and if the cables are securely

connected to the computer and the printer. For more information, see the setup documentation that came

with the printer.

b Resend the print job.

Is the document printed?

Step 4

a Turn o the printer, wait for about 10 seconds, and then turn it

back on.

b Resend the print job.

Is the document printed?

Step 5

a Remove, and then reinstall the printer software.

Note: The printer software is available at

http://support.lexmark.com.

b Resend the print job.

Is the document printed?

The problem is solved.

Go to step 4.

Go to step 5.

Contact

support.

customer

Print quality is poor

Blank or white pages

Troubleshooting 76

Action Yes No

Step 1

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Is the printer still printing blank or white pages?

Step 2

Replace the imaging unit or imaging kit, and then resend the print job.

Is the printer still printing blank or white pages?

Dark print

Go to step 2. The problem is

solved.

Contact

support.

customer

The problem is solved.

Action Yes No

Step 1

a From the Quality menu on the control panel, select Color

Adjust.

Go to step 2. The problem is

solved.

b Resend the print job.

Is the print still too dark?

Step 2

a Depending on your operating system, reduce the toner

darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control

panel.

Go to step 3. The problem is

solved.

b Resend the print job.

Is the print still too dark?

Troubleshooting 77

Action Yes No

Step 3

a Depending on your operating system, specify the paper type,

texture, and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the print still too dark?

Step 4

Make sure that the paper has no texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Step 5

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Resend the print job.

Go to step 4. The problem is

solved.

Change the texture settings to match the paper you are printing on.

Go to step 6. The problem is

Go to step 5.

solved.

Is the print still too dark?

Step 6

a Remove, and then reinstall the waste toner bottle.

b From the Quality menu on the control panel, select Color

Adjust.

c Resend the print job.

Is the print still too dark?

Ghost images

Leading edge

ABCD

Trailing edge

Contact

support.

customer

The problem is solved.

Troubleshooting 78

Action Yes No

Step 1

a Load the tray with the correct paper type and weight.

b Resend the print job.

Do ghost images still appear on prints?

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do ghost images still appear on prints?

Step 3

a From the Quality menu on the control panel, select Color

Adjust.

b Resend the print job.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

Do ghost images still appear on prints?

Gray background

Leading edge

ABCDE ABCDE ABCDE

Action Yes No

Step 1

a From the Quality menu on the control panel, select Color

Adjust.

b Resend the print job.

Does gray background still appear on prints?

Trailing edge

Go to step 2. The problem is

solved.

Troubleshooting 79

Action Yes No

Step 2

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Does gray background still appear on prints?

Horizontal dark lines

ABCDE ABCDE ABCDE

Contact

support.

customer

The problem is solved.

Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.

Action Yes No

Step 1

a Depending on your operating system, specify the tray or feeder

from the Printing Preferences or Print dialog.

Go to step 2. The problem is

solved.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or from Print dialog.

Notes:

Go to step 3. The problem is

solved.

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Troubleshooting 80

Action Yes No

Step 3

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you use it.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Step 4

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Horizontal white lines

Leading edge

Go to step 4. The problem is

solved.

Contact

support.

customer

The problem is solved.

Trailing edge

Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.

Action Yes No

Step 1

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

Go to step 2. The problem is

solved.

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do horizontal white lines still appear on prints?

Troubleshooting 81

Action Yes No

Step 2

a Load the speciﬁed tray or feeder with the recommended paper

type.

b Resend the print job.

Do horizontal white lines still appear on prints?

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Do horizontal white lines still appear on prints?

Incorrect margins

Go to step 3. The problem is

solved.

Contact

support.

customer

The problem is solved.

ABCD ABCD ABCD

Action Yes No

Step 1

a Squeeze and slide the paper guides to the correct position for

the size of the paper you are loading.

b Resend the print job.

Are the margins correct?

Step 2

a From the Paper menu on the control panel, check if the printer

is detecting the correct paper size.

b Resend the print job.

Are the margins correct?

The problem is solved.

Go to step 2.

Go to step 3.

Troubleshooting 82

Action Yes No

Step 3

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Are the margins correct?

Jagged or uneven characters

The problem is solved.

Contact

support.

customer

Action Yes No

a Check if the printer supports the fonts that are installed on your

computer.

Contact

support.

customer

1 From the control panel, touch:

Settings > Reports > Print > Print Fonts

2 Select PCL Fonts or PS Fonts.

b If the font is not supported, then install a supported font. For

more information, contact your administrator.

c Resend the print job.

Do prints still contain jagged or uneven characters?

Light print

The problem is solved.

Troubleshooting 83

Action Yes No

Step 1

a From the Quality menu on the control panel, select Color

Adjust.

b Resend the print job.

Is the print still too light?

Step 2

a Depending on your operating system, increase the toner

darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control

panel.

b Resend the print job.

Is the print still too light?

Step 3

a Depending on your operating system, specify the paper type,

texture, and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Go to step 2. The problem is

solved.

Go to step 3. The problem is

solved.

Go to step 4. The problem is

solved.

Is the print still too light?

Step 4

Make sure that the paper has no texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Step 5

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Resend the print job.

Is the print still too light?

Step 6

a Remove, and then reinstall the waste toner bottle.

b From the Quality menu on the control panel, select Color

Adjust.

Is the print still too light?

Change the texture settings to match the paper you are printing on.

Go to step 6. The problem is

Go to step 7. The problem is

Go to step 5.

solved.

) )

)

Troubleshooting 84

Action Yes No

Step 7

Remove, and then reinstall the imaging kit.

Is the print still too light?

Contact

support.

customer

Print crooked or skewed

ABCDE

Action Yes No

Step 1

a Remove the tray.

b Remove the paper, and then load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

c Squeeze and slide the paper guides to the correct position for

the size of the paper you are loading.

d Insert the tray.

e Resend the print job.

Go to step 2. The problem is

The problem is solved.

solved.

Is the print still crooked or skewed?

Step 2

a Check if you are printing on a supported paper.

b Resend the print job.

Is the print still crooked or skewed?

Repeating defects

Contact

support.

customer

The problem is solved.

Troubleshooting 85

Action Yes No

1 From the control panel, touch Help > Supplies Guide.

2 Measure the distance between the defects.

• If the distance between the defects equals 43.90 mm

(1.73 in.), or 45.50 mm (1.79 in.), then call customer

support to replace the developer unit of the color

where defects are seen.

• If the distance between defects of a single color equals

94.20 mm (3.7 in.), 29.80 mm (1.17 in.), or 25.10 mm

(0.99 in.), then replace the imaging unit or imaging kit.

• If the distance between the defects equals 37.70 mm

(1.48 in.), 78.50 mm (3.09 in.), or 55.0 mm (2.17 in.), then

replace the transfer module.

• If the distance between defects of all colors equals

95.0 mm (3.74 in.), 110 mm (4.33 in.), or 34.60 mm

(1.36 in.), then replace the fuser.

Do the repeating defects still appear?

Solid color or black images

Contact

support or your

service representative.

customer

The problem is solved.

Action Yes No

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

Contact

support.

customer

The problem is solved.

b Resend the print job.

Is the printer still printing solid color or black images?

Troubleshooting 86

Text or images cut o

Leading edge

ABCDE ABCDE ABCDE

Trailing edge

Action Yes No

Step 1

a Move the paper guides in the tray to the correct position for the

paper loaded.

b Resend the print job.

Is the page or image still clipped?

Step 2

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the page or image still clipped?

Go to step 2. The problem is

Go to step 3. The problem is

solved.

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Is the page or image still clipped?

Contact

support.

customer

The problem is solved.

Troubleshooting 87

Toner easily rubs o

Leading edge

ABC DEF

Trailing edge

Action Yes No

1 Depending on your operating system, specify the

paper type, texture, and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper

loaded in the tray.

• You can also change the settings on the printer

control panel.

2 Resend the print job.

Does the toner still rub o?

Uneven print density

Contact

support.

customer

The problem is solved.

Action Yes No

Replace the imaging unit or imaging kit, and then resend the print job.

Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

Is the print density uneven?

Contact

support.

customer

The problem is solved.

Troubleshooting 88

Vertical dark lines or streaks

Leading edge

ABCDE ABCDE ABCDE

Trailing edge

Action Yes No

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

b Resend the print job.

Do vertical dark lines or streaks still appear on prints?

Vertical white lines

Leading edge

Contact

support.

customer

The problem is solved.

Trailing edge

Action Yes No

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the underside of the imaging unit or imaging kit.

Contact

support.

customer

The problem is solved.

b Resend the print job.

Do vertical white lines still appear on prints?

Troubleshooting 89

The printer is not responding

Action Yes No

Step 1

Connect the power cord to the electrical outlet.

Is the printer responding?

Step 2

Check if the electrical outlet is turned o by a switch or breaker.

Is the electrical outlet turned o by a switch or breaker?

Step 3

Check if the printer is on.

Is the printer on?

Step 4

Check if the printer is in sleep or hibernate mode.

Is the printer in sleep or hibernate mode?

The problem is solved.

Turn on the switch or reset the breaker.

Go to step 4. Turn on the printer.

Press the power button to wake the printer.

Go to step 2.

Go to step 3.

Go to step 5.

Step 5

Check if the cables connecting the printer and the computer are inserted in the correct ports.

Are the cables inserted in the correct ports?

Step 6

Turn o the printer, reinstall the hardware options, and then turn it back on.

For more information, see the documentation that came with the option.

Is the printer responding?

Step 7

Install the correct print driver.

Is the printer responding?

Go to step 6. Make sure to match

the following:

• The USB cable

with the USB port on the printer

• The Ethernet

cable with the Ethernet port on the printer

The problem is solved

Go to step 7.

Go to step 8.

Troubleshooting 90

Action Yes No

Step 8

Turn o the printer, wait for about 10 seconds, and then turn it back on.

Is the printer responding?

The problem is solved.

Job prints from the wrong tray or on the wrong paper

Action Yes No

Step 1

a Check if you are printing on a supported paper.

b Print the document.

Is the document printed from the correct tray or on the correct paper?

Step 2

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Print the document.

The problem is solved.

Contact

support.

Go to step 2.

Go to step 3.

customer

Is the document printed from the correct tray or on the correct paper?

Step 3

a Check if the trays are not linked.

For more information, see

“Linking trays” on page 21

b Print the document.

Is the document printed from the correct tray or on the correct paper?

Color quality problems

Adjusting toner darkness

1 From the home screen, touch Settings > Print > Quality.

2 Adjust the toner darkness.

The problem is solved.

Contact

support.

customer

Troubleshooting 91

3 Apply the changes.

Modifying the colors in printed output

1 From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual.

2 From the Advanced Imaging menu, select Color Correction Content.

3 Choose the appropriate color conversion setting.

Object type Color conversion tables

RGB Image RGB Text RGB Graphics

CMYK Image CMYK Text CMYK Graphics

FAQ about color printing

• Vivid—Produces brighter, more saturated colors and may be

applied to all incoming color formats.

• sRGB Display—Produces an output that approximates the colors

displayed on a computer monitor. Black toner usage is optimized for printing photographs.

• Display‑True B lac k—Produces an output that approximates the

colors displayed on a computer monitor. This setting uses only black toner to create all levels of neutral gray.

• sRGB Vivid—Provides an increased color saturation for the sRGB

Display color correction. Black toner usage is optimized for printing business graphics.

• O

• US CMYK—Applies color correction to approximate the

Speciﬁcations

for Web

Publishing (SWOP) color output.

Oset

• Euro CMYK—Applies color correction to approximate Euroscale

color output.

• Vivid CMYK—Increases the color saturation of the US CMYK color

correction setting.

•

O

What is RGB color?

RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature. Computer screens, scanners, and digital cameras use this method to display colors.

What is CMYK color?

CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color laser printers create colors in this manner.

How is color speciﬁed in a document to be printed?

Software programs are used to specify and modify the document color using RGB or CMYK color combinations. For more information, see the software program Help topics.

Troubleshooting 92

How does the printer know what color to print?

When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want. The object information determines the application of color conversion tables. For example, it is possible to apply one type of color conversion table to text while applying a dierent color conversion table to photographic images.

What is manual color correction?

When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations). To apply a dierent color conversion table manually, see

in printed output” on page 91.

If the software program does not specify colors with RGB or CMYK combinations, then manual color correction is not useful. It is also not eective if the software program or the computer operating system controls the adjustment of colors. In most situations, setting the Color Correction to Auto generates preferred colors for the documents.

How can I match a particular color (such as a corporate logo)?

“Modifying the colors

From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates multiple‑page prints consisting of hundreds of colored boxes. Each box contains a CMYK or RGB combination, depending on the table selected. The observed color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion table.

By examining Color Samples sets, you can identify the box with color closest to the color being matched. The color combination labeled on the box can then be used for modifying the color of the object in a software program. For more information, see the software program Help topics. Manual color correction may be necessary to use the selected color conversion table for the particular object.

Selecting which Color Samples set to use for a particular color‑matching problem depends on:

• The Color Correction setting being used (Auto, O, or Manual)

• The type of object being printed (text, graphics, or images)

• How the color of the object is

If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations speciﬁed in the program through color management. In these situations, the printed color may not be an exact match of the Color Samples pages.

speciﬁed

in the software program (RGB or CMYK combinations)

The print appears tinted

Action No Yes

Adjust the color balance.

a From the home screen, touch Settings > Print > Quality >

Advanced Imaging > Color Balance.

The problem is solved.

Contact

support.

b Adjust the setting.

c Resend the print job.

Does the print still appear tinted?

customer

Troubleshooting 93

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing, the message on the printer display, and the troubleshooting steps you have already taken to ﬁnd a solution.

You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at

http://support.lexmark.com, and then select one of the following:

Te ch Library

E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative

Live chat You can chat directly with a service representative. They can work with you to solve your printer

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit

You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.

will respond and provide you with information to solve your problem.

problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product.

http://support.lexmark.com.

Upgrading and migrating 94

Upgrading and migrating

Hardware

Available internal options

• Memory card – DDR3 DIMM – Flash memory

• Fonts

– Application cards

• Forms and Bar Code

• PRESCRIBE

• IPDS

• Lexmark – MarkNet

– IEEE 1284‑B Parallel Card – RS‑232C Serial Card

Module)

Internal Solutions Port (ISP)

N8360 (802.11 b/g/n/a wireless print server bundled with LEX‑M06‑001 Mobile Solutions

Installing a memory card

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them o as well, and unplug any cables going into the printer.

1 Turn

2 Using a ﬂat‑head screwdriver, remove the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or connectors.

the printer, and then unplug the power cord from the electrical outlet.

o

Upgrading and migrating 95

3 Unpack the memory card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

4 Insert the memory card until it clicks into place.

Upgrading and migrating 96

5 Reattach the access cover.

6 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

Installing an internal solutions port

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

1 Turn

2 Using a ﬂat‑head screwdriver, remove the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.

the printer, and then unplug the power cord from the electrical outlet.

o

Upgrading and migrating 97

3 Unpack the internal solutions port (ISP) kit.

1 ISP

2 Mounting bracket

3 Thumbscrews

4 Housing

Upgrading and migrating 98

5 ISP extended cable

4 Install the ISP into its housing.

Upgrading and migrating 99

5 Attach the housing to the controller board access cover.

Upgrading and migrating 100

6 Connect the ISP extended cable to the ISP connector in the controller board.

7 Reattach the controller board access cover.

8 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.

Lexmark 40C9051 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety information

Conventions

Learning about the printer

Finding information about the printer

Selecting a location for the printer

Attaching cables

Using the control panel

Understanding the status of the power button and indicator light

Using the home screen

Printing a menu settings page

Menus list

Setting up and using the home screen applications

Customizing the home screen

Using Display Customization

Setting up Forms and Favorites

Loading paper and specialty media

Setting the size and type of the specialty media

Loading trays

Loading the multipurpose feeder

Linking trays

Printing

Printing from a computer

Printing forms

Printing held jobs

Printing a font sample list

Printing a directory list

Canceling a print job

Securing the printer

Erasing printer memory

Erasing printer hard disk memory

Restoring factory default settings

Statement of Volatility

Maintaining the printer

Networking

Changing port settings after installing an internal solutions port

Setting up serial printing (Windows only)

Cleaning the printer

Ordering supplies

Checking the status of parts and supplies

Using genuine Lexmark parts and supplies

Ordering toner cartridges

Ordering imaging unit or imaging kit

Ordering a waste toner bottle

Ordering a fuser maintenance kit

Ordering a transfer module

Replacing parts and supplies

Replacing the imaging unit

Replacing the imaging kit

Replacing a toner cartridge

Replacing the waste toner bottle

Replacing the fuser

Replacing the pick roller

Replacing the separator bracket

Replacing the transfer module

Resetting the maintenance counter

Moving the printer

Moving the printer to another location

Shipping the printer

Saving energy and paper

Setting up power saver modes

Adjusting the brightness of printer display

Conserving supplies

Recycling

Recycling Lexmark products

Recycling Lexmark packaging

Returning Lexmark cartridges for reuse or recycling

Clearing jams

Avoiding jams

Identifying jam locations

Paper jam in trays

Paper jam in the multipurpose feeder

Paper jam in the standard bin

Paper jam in door A

Troubleshooting

Network connection problems