Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.
4097-00X
First Edition (June, 1998)
The following paragraph does not apply to any country where such provisions are
inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in certain transactions, therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in later
editions. Improvements or changes in the products or the programs described may be
made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22/035-3,
740New Circle Road N.W., Lexington, Kentucky 40550, U.S.A. Lexmark may use or
distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you. You can purchase addit ional c opies of public ations rel ated
to this product by calling 1-800-553-9727. In other countries, contact your point of
purchase.
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
Color Jetprinter is a trademark of Lexmark International, Inc.
Other trademarks are the property of their respective owners.
This software and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restricti ons as set forth in
subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at
DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc.,
Lexington, KY 40550.
Indicator Light Table
Power-On Self Test (POST) Sequence
POST Symptom Table
Symptom Tables
Service Checks
Carrier Transport Service Check
Maintenance Station Service Check
Paper Feed Service Check
Paper Path Service Check
Power Service Check
Print Quality Service Check
This manual is divided into the following chapters:
1.
General Information
printer and the maintenance approach used to repair it. Special
tools and test equipment are listed in this chapter, as well as
general environmental and safety instructions.
2.
Diagnostic Information
symptom tables, and service checks used to isolate failing field
replaceable units (FRUs).
3.
Diagnostic Aids
repeat symptoms of printer problems.
4.
Repair Information
adjustments and removing and installing FRUs.
5.
Connector Locations
connector locations and test points on the printer.
6.
Preventive Maintenance
and recommendations to prevent problems.
7.
Parts Catalog
individual FRUs.
contains illustrations and part numbers for
contains a general description of the
contains an error indicator table,
contains tests and checks used to locate or
provides instructions for making printer
uses illustrations to identify the
contains the lubrication specifications
Preface vii
4097-00X
Safety Information
This product is designed, tested and approved to meet strict
•
global safety standards with the use of specific Lexmark
components. The safety f eatures of some parts may not always
be obvious. Lexmark is not responsible for the use of other
replacement parts.
The maintenance information for this product has been
•
prepared for use by a professional service person and is not
intended to be used by others.
There may be an increased risk of electric shock and personal
•
injury during disassembly and servicing of this product.
Professional service personnel should understand this and take
necessary precautions.
Consignes de Sécurité
Ce produit a été conçu, testé et approuvé pour respecter les
•
normes strictes de sécurité globale lors de l'utilisation de
composants Lexmark spécifiques. Les caractéristiques de
sécurité de certains éléments ne sont pas toujours évidentes.
Lexmark ne peut être tenu responsable de l'utilisation d'autres
pièces de rechange.
Les consignes d'entretien et de réparation de ce produit
•
s'adressent uniquement à un personnel de maintenance
qualifié.
Le démontage et l'entretien de ce produit pouvant présenter
•
certains risques électriques, le personnel d'entretien qualifié
devra prendre toutes les précautions nécessaires.
viii Service Manual
4097-00X
Norme di sicurezza
Il prodotto è stato progettato, testato e approvato in conf ormità a
•
severi standard di sicurezza e per l’utilizzo con componenti
Lexmark specifici. Le caratteristiche di sicurezza di alcune
parti non sempre sono di immediata comprensione. Lexmark
non è responsabile per l’utilizzo di parti di ricambio di altri
produttori.
Le informazioni riguardanti la manutenzione di questo prodotto
•
sono indirizzate soltanto al personale di assistenza autorizzato.
Durante lo smontaggio e la manutenzione di questo prodotto, il
•
rischio di subire scosse elettriche e danni alla persona è più
elevato. Il personale di assistenza autorizzato, deve, quindi,
adottare le precauzioni necessarie.
Sicherheitshinweise
Dieses Produkt und die zugehörigen Komponenten wurden
•
entworfen und getestet, um beim Einsatz die weltweit gültigen
Sicherheitsanforderungen zu erfüllen. Die sicherheitsrelevanten
Funktionen der Bauteile und Optionen sind nicht immer
offensichtlich. Sofern Teile eingesetzt werden, die nicht von
Lexmark sind, wird von Lexmark keinerlei Verantwortung oder
Haftung für dieses Produkt übernommen.
Die Wartungsinformationen für dieses Produkt sind
•
ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
Während des Auseinandernehmens und der Wartung des
•
Geräts besteht ein zusätzliches Risiko eines elektrischen
Schlags und körperlicher Verletzung. Das zuständige
Fachpersonal sollte entsprechende Vorsichtsmaßnahmen
treffen.
Safety Information ix
4097-00X
Pautas de Seguridad
Este producto se ha diseñado, verificado y aprobado para
•
cumplir los más estrictos estándares de seguridad global
usando los componentes específicos de Lexmark. Puede que
las características de seguridad de algunas piezas no sean
siempre evidentes. Le xmark no se hace responsable del uso de
otras piezas de recambio.
La información sobre el mantenimiento de este producto está
•
dirigida exclusivamente al personal cualificado de
mantenimiento.
Existe mayor riesgo de descarga eléctrica y de daños
•
personales durante el desmontaje y la reparación de la
máquina. El personal cualificado debe ser consciente de este
peligro y tomar las precauciones necesarias.
Informações de Segurança
Este produto foi concebido, testado e aprovado para satisfazer
•
os padrões globais de segurança na utilização de componentes
específicos da Lexmark. As funções de segurança de alguns
dos componentes podem não ser sempre óbvias. A Lexmark
não é responsável pela utilização de outros componentes de
substituição.
As informações de segurança relativas a este produto
•
destinam-se a profissionais destes serviços e não devem ser
utilizadas por outras pessoas.
Risco de choques eléctricos e ferimentos graves durante a
•
desmontagem e manutenção deste produto. Os profissionais
destes serviços devem estar avisados deste facto e tomar os
cuidados necessários.
x Service Manual
4097-00X
Informació de Seguretat
Aquest producte està dissenyat, comprovat i aprovat per tal
•
d'acomplir les estrictes normes de seguretat globals amb la
utililització de components específics de Lexmark. Les
característiques de seguretat d'algunes peces pot ser que no
sempre siguin òbvies. Lexmark no es responsabilitza de l'us
d'altres peces de recanvi.
La informació pel manteniment d’aquest producte està
•
orientada exclusivament a professionals i no està destinada a
ningú que no ho sigui.
El risc de xoc elèctric i de danys personals pot augmentar
•
durant el procés de desmuntatge i de servei d’aquest producte.
El personal professional ha d’estar-ne assabentat i prendre les
mesures convenients.
Safety Information xi
4097-00X
xii Service Manual
4097-00X
1. General Information
The Lexmark 3200 Color JetprinterTM is a personal, near laserquality inkjet printer. The printer contains single-unit customer
replaceable supply items. Dual printheads provide color and true
black printing without changing printheads. The black cartridge has
a total of 208 nozzles and installs on the right. The color cartridge
has a total of 192 nozzles and installs on the left. The printer is
capable of printing in two directions from either cartridge.
Power Consumption
<8 Watts - power off and power to the printer
•
8 Watts - Idle Mode (power on - not printing)
•
15 Watts - Printing (average)
•
25 Watts - Printing (peak)
•
Operator Panel
ButtonsLights
Left Button
• Power On/Off
Right Button
• P aper F eed - clears a paper jam
or loads paper when there is a
paper out condition.
Left Light
• Steady - Power On
• Flashing - Printer Error
Right Light
• Steady - Busy
• Flashing - Paper Out/Jam
General Information 1-1
4097-00X
Maintenance Approach
The diagnostic information in this manual leads you to the correct
field replaceable unit (FR U) or part. Use the symptom index, service
checks, and diagnostic aids to determine the symptom and repair
the failure. Begin with
After you complete the repair, perform tests as needed to verify the
repair.
“Indicator Light Table” on page 2-1
Abbreviations
ESD Electrostatic Discharge
FRU Field Replaceable Unit
HVPS High Voltage Power Supply
LVPS Low Voltage Power Supply
OEM Original Equipment Manufacturer
V ac Volts alternating current
V dc Volts direct current
ZIF Zero Insertion Force
.
1-2 Service Manual
4097-00X
2. Diagnostic Information
Start
Use the indicator light table, the symptom tables, service checks,
and diagnostic aids in chapter 3, to determine the printer failure.
Indicator Light Table
Indicator LightIndicates
Power light onMachine is on.
Power light on and busy light
flashes two times
Power light on and busy light
flashes on and off
Power light and busy light flashGo to the
Both lights on at the same timePrinter is busy or printing.
Paper out.
Paper jam.
“Carrier T ransport Service
Check” on page 2-5
.
Diagnostic Information 2-1
4097-00X
Po wer-On Self Test (POST) Sequence
Turn the printer on and check for a correct POST operation by
observing the following:
1. The power light comes on.
2. The carrier moves over the maintenance station two times and
seals the printheads.
3. The paper feed gears turn.
4. All motors stop and the power light stays on.
If your printer completes POST with no errors, go to the
Tables” on page 2-3
, locate the symptom and take the indicated
“Symptom
action.
If your printer does not complete POST, locate the symptom in the
following table and take the indicated action.
POST Symptom Table
SymptomAction
No power light
and no motors
run
Paper feed
gears do not
turn
Carrier does not
move
Carrier slams
side frame
No busy lightReplace the operator panel, or the system board.
Go to the
Go to the
Go to the
page 2-5
Go to the
page 2-5
“Power Service Check” on page 2-11
“Paper Feed Service Check” on page 2-8
“Carrier Transport Service Check” on
.
“Carrier Transport Service Check” on
.
.
.
2-2 Service Manual
4097-00X
Symptom Tables
Locate the symptom in the following tables and take the appropriate
action.
Carrier Transport Problems
SymptomAction
• No carrier movement
• Slow carrier movement
• Carrier stops
• Carrier slams side frame
Go to the
Service Check” on page 2-5
Maintenance Station Problems
SymptomAction
Maintenance station:
• Fails to cap the printheads
• Fails to clean the printheads
Go to the
Service Check” on page 2-7
Operator Panel Problems
SymptomAction
• Paper feed or po wer buttons do
not operate
• Busy or paper feed lights do not
come on
Replace the operator panel,or the
system board.
“Carrier Transport
.
“Maintenance Station
.
Diagnostic Information 2-3
4097-00X
ymp
ymp
Paper Feed Problems
SymptomAction
• Fails to pick paper
• Picks more than one sheet of
paper
• Picks paper but fails to feed
• Paper jams
• Paper fails to exit
• Noisy paper feed
Envelopes fail to feedGo to the
Paper skewsGo to the
Go to the
Check” on page 2-8
Check” on page 2-8
Check” on page 2-10
Power Problems
tomAction
S
No power in machine, motors do
not operate
Go to the
on page 2-11
Print Quality Problems
tomAction
S
• Voids in characters
• Light print
• Prints off the page
• Fuzzy print
• Carrier moves but no print
• Printhead drys prematurely
• Colors print incorrectly
• Vertical alignment off
Go to the
Check” on page 2-12
“Paper Feed Service
.
“Paper Feed Service
.
“Paper Path Service
.
“Power Service Check”
.
“Print Quality Service
.
• Ink smearing
• Vertical streaks on paper
• Print lines crowded
2-4 Service Manual
Go to the
Check” on page 2-8
“Paper Feed Service
.
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