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Lexmark 16M0253, 436, 16M0016, 231, 16M0081, 0A1, 31, 2A6, 235, 0A5, 4A2, 236, 2A1, 232, 35, 2A5, 2A2 User Manual 2

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X65x Series

User's Guide

November 2012	www.lexmark.com

Machine type(s):

7462

Model(s):

0A1, 0A5, 2A1, 2A2, 2A5, 2A6, 4A2, 4A6, 031, 035, 231, 232, 235, 236, 432, 436

Contents	2
Contents
Safety information.......................................................................................	7
Learning about the printer...........................................................................	9
Finding information about the printer......................................................................................................	9
Printer configurations.............................................................................................................................	10
Selecting a location for the printer..........................................................................................................	11
Basic functions of the scanner.................................................................................................................	12
Understanding the ADF and scanner glass..............................................................................................	12
Understanding the printer control panel................................................................................................	13
Understanding the home screen.............................................................................................................	14
Using the touch-screen buttons..............................................................................................................	16
Additional printer setup.............................................................................	20
Installing internal options........................................................................................................................	20
Attaching cables......................................................................................................................................	38
Verifying printer setup............................................................................................................................	39
Setting up the printer software...............................................................................................................	40
Setting up wireless printing.....................................................................................................................	42
Installing the printer on an Ethernet network........................................................................................	47
Changing port settings after installing a new network Internal Solutions Port......................................	50
Setting up serial printing.........................................................................................................................	51
Setting up the printer to fax....................................................................................................................	53
Loading paper and specialty media............................................................	64
Setting the Paper Size and Paper Type....................................................................................................	64
Configuring Universal paper settings......................................................................................................	64
Loading the standard or optional 250 sheet or 550 sheet tray..............................................................	65
Loading the 2000 sheet tray...................................................................................................................	68
Loading the multipurpose feeder............................................................................................................	72
Loading the envelope feeder..................................................................................................................	74
Linking and unlinking trays......................................................................................................................	75
Paper and specialty media guidelines.........................................................	78
Paper guidelines......................................................................................................................................	78
Supported paper sizes, types, and weights.............................................................................................	81

Contents

Printing......................................................................................................	85
Printing a document................................................................................................................................	85
Printing on specialty media.....................................................................................................................	85
Printing confidential and other held jobs................................................................................................	88
Printing from a mobile device.................................................................................................................	90
Printing from a flash drive.......................................................................................................................	90
Printing information pages......................................................................................................................	91
Canceling a print job................................................................................................................................	92
Copying......................................................................................................	93
Making copies.........................................................................................................................................	93
Copying photos........................................................................................................................................	94
Copying on specialty media.....................................................................................................................	94
Customizing copy settings.......................................................................................................................	95
Job interrupt..........................................................................................................................................	101
Placing information on copies...............................................................................................................	101
Canceling a copy job..............................................................................................................................	102
Understanding the copy screens and options.......................................................................................	102
Improving copy quality..........................................................................................................................	105
E-mailing..................................................................................................	106
Getting ready to e-mail.........................................................................................................................	106
Creating an e-mail shortcut...................................................................................................................	107
E-mailing a document............................................................................................................................	108
Customizing e-mail settings...................................................................................................................	109
Canceling an e-mail...............................................................................................................................	110
Understanding e-mail options...............................................................................................................	110
Faxing......................................................................................................	113
Sending a fax.........................................................................................................................................	113
Creating shortcuts.................................................................................................................................	114
Using shortcuts and the address book..................................................................................................	115
Customizing fax settings........................................................................................................................	116
Canceling an outgoing fax.....................................................................................................................	118
Understanding fax options....................................................................................................................	118
Improving fax quality.............................................................................................................................	120

Contents	4
Holding and forwarding faxes...............................................................................................................	120
Scanning to an FTP address......................................................................	122
Scanning to an FTP address...................................................................................................................	122
Creating shortcuts.................................................................................................................................	123
Understanding FTP options...................................................................................................................	124
Improving FTP quality............................................................................................................................	126
Scanning to a computer or flash drive......................................................	127
Scanning to a computer........................................................................................................................	127
Scanning to a flash drive........................................................................................................................	128
Understanding scan profile options......................................................................................................	128
Improving scan quality..........................................................................................................................	130
Clearing jams............................................................................................	131
Avoiding jams........................................................................................................................................	131
Understanding jam numbers and locations..........................................................................................	132
200 and 201 paper jams........................................................................................................................	132
202 paper jam.......................................................................................................................................	134
230–239 paper jams..............................................................................................................................	135
240–249 paper jams..............................................................................................................................	136
250 paper jam.......................................................................................................................................	137
260 paper jam.......................................................................................................................................	138
270–279 paper jams..............................................................................................................................	138
280–282 paper jams..............................................................................................................................	138
283 staple jams.....................................................................................................................................	139
290–294 paper jams..............................................................................................................................	141
Understanding printer menus...................................................................	143
Menus list..............................................................................................................................................	143
Paper menu...........................................................................................................................................	144
Reports menu........................................................................................................................................	156
Network/Ports menu.............................................................................................................................	158
Security menu.......................................................................................................................................	172
Settings menu........................................................................................................................................	176
Help menu.............................................................................................................................................	222

Contents

Understanding printer messages..............................................................	223
List of status and error messages..........................................................................................................	223
Maintaining the printer............................................................................	242
Cleaning the exterior of the printer......................................................................................................	242
Cleaning the scanner glass....................................................................................................................	242
Adjusting scanner registration..............................................................................................................	243
Storing supplies.....................................................................................................................................	244
Conserving supplies...............................................................................................................................	245
Checking the status of supplies.............................................................................................................	245
Ordering supplies..................................................................................................................................	246
Recycling Lexmark products..................................................................................................................	249
Moving the printer................................................................................................................................	249
Administrative support............................................................................	251
Finding advanced networking and administrator information.............................................................	251
Using the Embedded Web Server.........................................................................................................	251
Checking the device status....................................................................................................................	251
Setting up e mail alerts.........................................................................................................................	251
Viewing reports.....................................................................................................................................	252
Adjusting the brightness of the display.................................................................................................	252
Adjusting Power Saver..........................................................................................................................	253
Restoring the factory default settings...................................................................................................	253
Troubleshooting.......................................................................................	255
Solving basic printer problems..............................................................................................................	255
Printer control panel display is blank or displays only diamonds..........................................................	255
Solving printing problems.....................................................................................................................	255
Solving copy problems..........................................................................................................................	259
Solving scanner problems.....................................................................................................................	261
Solving fax problems.............................................................................................................................	263
Solving option problems........................................................................................................................	267
Solving paper feed problems.................................................................................................................	270
Solving print quality problems..............................................................................................................	271
Embedded Web Server does not open.................................................................................................	282
Contacting customer support................................................................................................................	282

Contents

Notices.....................................................................................................	284
Product information..............................................................................................................................	284
Edition notice........................................................................................................................................	284
Power consumption..............................................................................................................................	288
Index........................................................................................................	301

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.

Use care when you replace a lithium battery.

CAUTION—POTENTIAL INJURY: There is a danger of explosion if a lithium battery is incorrectly replaced. Replace it only with the same or an equivalent type of lithium battery. Do not recharge, disassemble, or incinerate a lithium battery. Discard used batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:

•Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

•Disconnect all cords and cables from the printer before moving it.

•Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Use only the telecommunications (RJ 11) cord provided with this product or a 26 AWG or larger replacement when connecting this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their markedplug-inports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.

Safety information

Refer service or repairs, other than those described in the user documentation, to a professional service person.

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.

CAUTION—TIPPING HAZARD: Floor-mountedconfigurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, seewww.lexmark.com/multifunctionprinters.

SAVE THESE INSTRUCTIONS.

Learning about the printer

Learning about theprinter

Finding information about the printer

What are you looking for?		Find it here

Initial setup instructions:		Setup documentation—Thesetup documentation came
•	Connecting the printer	with the printer and is also available on the Lexmark Web
• Installing the printer software		site at http://support.lexmark.com.
• Installing the printer software

Additional setup and instructions for using the printer:		User's Guide and Quick ReferenceGuide—The guides are
• Selecting and storing paper and specialty media		available on the Software and DocumentationCD.
•	Loading paper	For updates, visit our Web site at
•	Loading paper	http://support.lexmark.com.
•	Configuring printer settings	http://support.lexmark.com.
•	Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network
• Caring for and maintaining the printer
• Troubleshooting and solving problems

Instructions for:		Networking Guide—Open the Software and
• Connecting the printer to an Ethernet network		Documentation CD, and then look for Printer and
• Troubleshooting printer connection problems		Software Documentation under the Pubs folder. From
• Troubleshooting printer connection problems		the list of publications, click the Networking Guide link.
		the list of publications, click the Networking Guide link.

Help using the printer software		Windows or Mac Help—Opena printer software program
		or application, and then click Help.
		Click ? to view context sensitive information.
		Notes:
		• Help is automatically installed with the printer
		software.
		• The printer software is located in the printer
		program folder or on the desktop, depending on
		your operating system.

Learning about the printer				10

	What are you looking for?		Find it here

	The latest supplemental information, updates, and customer		Lexmark Support Web site—
	support:		http://support.lexmark.com
	•	Documentation	Note: Select your country or region, and then select
	•	Driver downloads	your product to view the appropriate support site.
	•	Live chat support	Support telephone numbers and hours of operation for
	•	E mail support	your country or region can be found on the Support Web
	•	E mail support	site or on the printed warranty that came with your
	•	Voice support	printer.
			Record the following information (located on the store
			receipt and at the back of the printer), and have it ready
			when you contact customer support so that they may
			serve you faster:
			•	Machine Type number
			•	Serial number
			•	Date purchased
			•	Store where purchased

	Warranty information		Warranty information varies by country or region:
			• In the US—Seethe Statement of Limited Warranty
				included with this printer, or at
				http://support.lexmark.com.
			• In other countries andregions—See the printed
				warranty that came with your printer.

Printer configurations

Note: Printer configuration may vary depending on your printer model.

Basic models

Learning about the printer

1 Automatic Document Feeder (ADF)

2Printer control panel

3Standard exit bin

4Multipurpose feeder

5550-sheettray (Tray 1)

6550-sheettray (Tray 2)

7 Optional output bin

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, leave enough room for them also. It is important to:

•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.

•Provide a flat, sturdy, and stable surface.

•Keep the printer:

–Away from the direct airflow of air conditioners, heaters, or ventilators

–Free from direct sunlight, humidity extremes, or temperature fluctuations

–Clean, dry, and free of dust

•Allow the following recommended amount of space around the printer for proper ventilation:

		3
		2
		1
1	Right Side	20 cm (8 in.)
2	Left Side	31 cm (12 in.)
3	Front	51 cm (20 in.)
4	Rear	20 cm (8 in.)
5	Top	31 cm (12 in.)

5	5

Learning about the printer

Basic functions of the scanner

The scanner provides copy, fax, and scan-to-networkcapability for large workgroups. You can:

•Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.

•Send a fax using the printer control panel.

•Send a fax to multiple fax destinations at the same time.

•Scan documents and send them to your computer, an e-mailaddress, a flash drive, or an FTP destination.

•Scan documents and send them to another printer (PDF by way of FTP).

Understanding the ADF and scanner glass

Automatic Document Feeder (ADF)	Scanner glass

Use the ADF for multiple page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings or lightweight carbonless forms).

You can use the ADF or the scanner glass to scan documents.

Using the ADF

The Automatic Document Feeder (ADF) can scan multiple pages, including duplex pages. When using the ADF:

•Load the document into the ADF faceup, short edge first.

•Load up to 75 sheets of plain paper in the ADF input tray.

•Scan sizes from 76.2 x 139.4 mm (3.0 x 5.5 in.) to 215.9 x 355.6 mm (8.5 x 14 in.).

•Scan documents with mixed page sizes (letter and legal).

•Scan media weights from 52 to 120 g/m2 (14 to 32 lb).

•Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)

into the ADF. Place these items on the scanner glass.

Learning about the printer

Using the scanner glass

The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:

•Place a document facedown on the scanner glass in the upper left corner.

•Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).

•Copy books up to 25.3 mm (1 in.) thick.

Understanding the printer control panel

1	2	3
	ABC	DEF
4	5	6
GHI	JKL	MNO
7	8	9
PQRS	TUV	WXYZ
*	0	#
*

3 4

						5
				8	7	6
				8	7
Item			Description
1	Display		View scanning, copying, faxing, and printing options as well as status and error messages.
2	Keypad		Enter numbers or symbols on the display.
	1	2	3
		ABC	DEF
	4	5	6
	GHI	JKL	MNO
	7	8	9
	PQRS	TUV	WXYZ
	*	0	#
3	Dial Pause		• Press	to cause a twoor three-seconddial pause in a fax number. In the Fax To field, a
			Dial Pause is represented by a comma (,).

•From the home screen, press to redial a fax number.

•The button functions only within the Fax menu or with fax functions. When outside of the Fax menu, fax function, or home screen, pressing causes an error beep.

Learning about the printer						14

Item		Description

4	Back	In the Copy menu, press		to delete the right-mostdigit of the value in the Copy Count. The
		default value of 1 appears if the entire number is deleted by pressing				numerous times.
		In the Fax Destination List, press			to delete the right-mostdigit of a number entered
		manually. You can also press		to delete an entire shortcut entry. Once an entire line is
		deleted, another press of		causes the cursor to move up one line.
		In the E-mailDestination List, press			to delete the character to the left of the cursor. If the
		character is in a shortcut, then the shortcut is deleted.

5	Home	Press	to return to the home screen.

6	Start	• Press	to initiate the current job indicated on the display.

•From the home screen, press to start a copy job with the default settings.

•If pressed while a job is scanning, the button has no effect.

Indicator light

Indicates the printer status:

•Off—Thepower is off.

•Blinking green—Theprinter is warming up, processing data, or printing.

•Solid green—Theprinter is on, but idle.

•Blinking red—Operatorintervention is needed.

8	Stop	Stops all printer activity
		A list of options is offered once Stopped appears on the display.

Understanding the home screen

After the printer is turned on and a short warm-upperiod occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen buttons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to messages.

Ready

Touch any button to begin.

Learning about the printer

Display item		Description

1	Copy	Opens the Copy menus
		Note: From the home screen, you can also access the Copy menus by pressing a number on
		the keypad.

2	E-mail	Opens the E-mailmenus

3	Menus	Opens the menus. These menus are available only when the printer is in the Ready state.

4	FTP	Opens the File Transfer Protocol (FTP) menus
		Note: This function must be set up by your system support person. Once it is set up, it
		appears as a display item.

5	Status message bar	• Shows the current printer status such asReady orBusy.
		• Shows printer conditions such asToner Low.
		• Shows intervention messages to give instructions on what you should do so the printer can
		continue processing, such as Close door orInsert print cartridge.

6	Status/Supplies	Appears on the display whenever the printer status includes a message requiring intervention.
		Touch it to access the messages screen for more information on the message, including how
		to clear it.

7	Tips	All menus have a Tips button. Tips is a context-sensitiveHelp feature within the display touch
		screens.

8	Fax	Opens the Fax menus

Other buttons that may appear on the home screen:

	Display item	Function

	Release Held Faxes	If this button is shown, then there are held faxes with a scheduled hold
		time previously set. To access the list of held faxes, touch this button.

	Search Held Jobs	Searches on any of the following items and returns search results:
		• User names for held or confidential print jobs
		• Job names for held jobs, excluding confidential print jobs
		• Profile names
		• Bookmark container or job names
		• USB container or job names for supported extensions only

	Held Jobs	Opens a screen containing all the held jobs

	Lock Device	This button appears on the screen when the printer is unlocked and
		Device Lockout Personal Identification Number (PIN) has been set.
		Touching this button opens a PIN entry screen. Entering the correct
		PIN locks the printer control panel (touch screen and hard buttons).

	Unlock Device	This button appears on the screen when the printer is locked. The
		printer control panel buttons and shortcuts cannot be used while it
		appears.
		Touching this button opens a PIN entry screen. Entering the correct
		PIN unlocks the printer control panel (touch screen and hard buttons).

Learning about the printer	16

Display item	Function

Cancel Jobs	Opens the Cancel Jobs screen. The Cancel Jobs screen shows three
	headings: Print, Fax, and Network.
	The following items are available under the Print, Fax, and Network
	headings:

•Print job

•Copy job

•Fax profile

•FTP

•E-mailsend

Each heading has a list of jobs shown in a column under it which can show only three jobs per screen. Each job appears as a button which you can touch to access information about the job. If more than three jobs exist in a column, then an arrow appears enabling you to scroll through the jobs.

Using the touch-screenbuttons

Note: Depending on your options and administrative setup, your screens and buttons may vary from those shown.

Sample touch screen

Button	Function
Home	Returns to the home screen
Scroll down	Opens a drop down list

Learning about the printer			17

	Button	Function

	Left scroll decrease	Scrolls to another value in decreasing order

	Right scroll increase	Scrolls to another value in increasing order

	Left arrow	Scrolls left

	Right arrow	Scrolls right

	Submit	Saves a value as the new user default setting

	Back	Navigates back to the previous screen

Other touch-screenbuttons

	Button	Function

	Down arrow	Moves down to the next screen

	Up arrow	Moves up to the next screen

	Unselected radio button	This is an unselected radio button. The radio button is gray to show it is unselected.

Learning about the printer	18

Button	Function

Selected radio button	This is a selected radio button. The radio button is blue to show it is selected.

Cancel Jobs	Opens the Cancel Jobs screen. The Cancel Jobs screen shows three headings: Print,
	Fax, and Network.
	The following items are available under the Print, Fax, and Network headings:
	•	Print job
	•	Copy job
	•	Fax profile
	•	FTP
	•	E-mailsend
	Each heading has a list of jobs shown in a column under it which can show only three
	jobs per screen. Each job appears as a button which you can touch to access
	information about the job. If more than three jobs exist in a column, then an arrow
	appears enabling you to scroll through the jobs.

Continue	Touch this button when more changes need to be made for a job or after clearing
	a paper jam.

Cancel	•	Cancels an action or a selection
	•	Cancels out of a screen and returns to the previous screen

Select		Selects a menu or menu item

Learning about the printer

Features

	Feature	Description

	Menu trail line:	A Menu trail line is located at the top of each menu screen. This feature acts as a
	Menus >Settings >Copy Settings >	trail, showing the path taken to arrive at the current menu. It gives the exact location
	Menus >Settings >Copy Settings >	within the menus.
	Number of Copies	within the menus.
	Number of Copies
		Touch any of the underlined words to return to that menu or menu item.
		The Number of Copies is not underlined since this is the current screen. If you touch
		an underlined word on the Number of Copies screen before the Number of Copies
		is set and saved, then the selection is not saved, and it does not become the user
		default setting.

	Attendance message alert	If an attendance message occurs which closes a function, such as copy or fax, then
		a solid red dot appears over the function button on the home screen. This indicates
		that an attendance message exists.

Additional printer setup

Installing internal options

You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this section explain how to install the available cards; you can also use them to locate a card for removal.

Available internal options

•Memory cards

–Printer memory

–Flash memory

–Fonts

•Firmware cards

–Bar Code and Forms

–IPDS and SCS/TNe

–PrintCryptionTM

–PRESCRIBE

•Printer hard disk

•LexmarkTM Internal Solutions Ports (ISP)

–RS-232-CSerial ISP

–Parallel 1284-BISP

–MarkNetTM N8150802.11 b/g/n Wireless ISP

–MarkNet N8130 10/100 Fiber ISP

–MarkNet N8120 10/100/1000 Ethernet ISP

•MarkNet N8110 V-34Fax Card

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