Lenovo Z60M, Z60T User Manual

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ThinkPad

Z60t an d Z60m Series

Service

and Troubleshooting Guid e

ThinkPad

Z60t an d Z60m Series

Service

and Troubleshooting Guid e

Note

Before using this information and the product it supports, be sure to read the general information under “Important safety information” on page v, Appendix A, “Wireless related information,” on page 47, Appendix B, “Warranty information,” on page 51, and Appendix D, “Notices,” on page 79.

Second Edition (September 2005)

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FA R 52.227.14 (Alternate III).

Important safety information . . . . . .v

Conditions that require immediate action . .v

General safety guidelines . . . . . . . .vi

Service . . . . . . . . . . . . .vi

Power cords and power adapters . . . . vii

Extension cords and related devices . . . viii

Plugs and outlets . . . . . . . . . viii

Batteries . . . . . . . . . . . . viii

Heat and product ventilation . . . . .ix

CD and DVD drive safety . . . . . . .x

Additional safety information . . . . . .x

Laser compliance statement . . . . . xiv

Important notice for users . . . . . . xvii

Important regulatory notice for users . . . xvii Information about hard disk capacity . . . xvii

Finding information with the ThinkVantage

button . . . . . . . . . . . . . xix

Chapter 1. Overview of your new ThinkPad

computer . . . . . . . . . . . . .1

Your ThinkPad Z60t Series computer at a

glance . . . . . . . . . . . . . .2

Your ThinkPad Z60m Series computer at a

glance . . . . . . . . . . . . . .3

ThinkPad Z60t Series Features . . . . . .4

ThinkPad Z60m Series Features . . . . . .5

Specifications . . . . . . . . . . . .7

Caring for your ThinkPad computer . . . .8

A startup problem . . . . . . . . .29

Fingerprint authentication problems . . .30

Important safety information

Note

Please read important safety information first.

This information can help you safely use your ThinkPad

Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo

Customer safety is important. Our products are developed to be safe and effective. However, personal computers are electronic devices. Power cords, power adapters, and other features can create potential safety risks that can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work environment.

™

Statement of Limited Warranty.

personal computer.

Note: This information includes references to power adapters and batteries. In

addition to mobile personal computers, some products (such as speakers and monitors) ship with external power adapters. If you have such a product, this information applies to your product. In addition, your computer product may contain a coin-sized internal battery that provides power to your system clock even when the machine is unplugged, so the battery safety information applies to all computers.

Conditions that require immediate action

Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer.

As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your machine. Or you might hear sounds like popping, cracking or hissing. These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner.

Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself.

Frequently inspect your computer and its components for damage or wear or signs of danger. If you have any question about the condition of a component, do not use the product. Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if necessary. For a list of Service and Support phone numbers, see “Worldwide telephone list” on page 72.

In the unlikely event that you notice any of the conditions listed below, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance.

v Power cords, plugs, power adapters, extension cords, surge protectors, or

power supplies that are cracked, broken or damaged.

v Signs of overheating, smoke, sparks or fire.

v Damage to a battery (such as cracks, dents, creases), discharge from a

battery, or a buildup of foreign substances on the battery.

v A cracking, hissing or popping sound, or strong odor that comes from the

product.

v Signs that liquid has been spilled or an object has fallen onto the computer

product, the power cord or power adapter.

v The computer product, the power cord or power adapter has been exposed

to water.

v The product has been dropped or damaged in any way.

v The product does not operate normally when you follow the operating

instructions.

If you notice these conditions with a product (such as an extension

Note:

cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

General safety guidelines

Always observe the following precautions to reduce the risk of injury and property damage.

Service

Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center. Use only a service provider who is approved to repair your particular product.

vi ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Note: Some parts can be upgraded or replaced by the customer. These parts

are referred to as Customer Replaceable Units, or CRUs. Lenovo expressly identifies CRUs as such, and provides documentation with instructions when it is appropriate for customers to replace those parts. You must closely follow all instructions when performing such replacements. Always make sure that the power is turned off and that the product is unplugged from any power source before you attempt the replacement. If you have any questions or concerns, contact the Customer Support Center.

Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for proper UL certification.

DANGER

Hazardous moving parts. Keep fingers and other body parts away.

Attention: Before replacing any CRUs, turn off the computer and wait three

to five minutes to let the computer cool before opening the cover.

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer. The power cord and power adapter are intended for use with this product only. They should never be used with any other product.

Never wrap a power cord around the power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack or crimp. This can present a safety hazard.

Always route power cords so that they will not be walked on, tripped over, or pinched by objects.

Protect the cord and power adapters from liquids. For instance, do not leave your cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the cord or power adapter has been stressed by misuse. Liquids can also cause gradual corrosion of the power cord terminals and/or the connector terminals on the adapter which can eventually result in overheating.

Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles.

Important safety information vii

Do not use any power adapter that shows corrosion at the ac input pins and/or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter.

Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way.

Extension cords and related devices

Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.

Plugs and outlets

If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.

Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

Batteries

viii ThinkPad

Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings.

Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the equipment. Do not fully extend power cords in a way that will stress the cords.

Carefully connect and disconnect the equipment from the electrical outlet.

All personal computers manufactured by Lenovo contain a non-rechargeable coin cell battery to provide power to the system clock. In addition many mobile products such as ThinkPad notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts.

Z60t and Z60m Series Service and Troubleshooting Guide

Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids. Only recharge the battery pack strictly according to instructions included in the product documentation.

Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery pack or coin cell. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer.

Batteries can degrade when they are left unused for long periods of time. For some rechargeable batteries (particularly Lithium Ion batteries), leaving a battery unused in a discharged state could increase the risk of a battery short circuit, which could shorten the life of the battery and can also pose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or store these batteries in a discharged state.

Heat and product ventilation

Computers generate heat when turned on and when batteries are charging. Notebook PCs can generate a significant amount of heat due to their compact size. Always follow these basic precautions:

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer produces some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn.

v Do not operate your computer or charge the battery near flammable

materials or in explosive environments.

v Ventilation slots, fans and/or heat sinks are provided with the product for

safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover or disable these features.

should inspect your desktop computer for dust accumulation at least

You once every three months. Before inspecting your computer, turn off the power and unplug the computer’s power cord from the electrical outlet; then remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, you should also examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents, and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within 2 feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, you should inspect and, if necessary, clean your computer more frequently.

Important safety information ix

For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer:

v Keep the cover closed whenever the computer is plugged in.

v Regularly inspect the outside of the computer for dust accumulation.

v Remove dust from vents and any perforations in the bezel. More frequent

cleanings might be required for computers in dusty or high-traffic areas.

v Do not block or restrict airflow into the front of the computer.

v Do not block the airflow vents on the back of the computer.

v Do not store or operate your computer inside furniture, as this might

increase the risk of overheating.

v Airflow temperatures into the computer should not exceed 35° C (95° F).

v Do not use non-ThinkCentre air filtration devices.

CD and DVD drive safety

CD and DVD drives spin discs at a high speed. If a CD or DVD is cracked or otherwise physically damaged, it is possible for the disc to break apart or even shatter when the CD drive is in use. To protect against possible injury due to this situation, and to reduce the risk of damage to your machine, do the following:

v Always store CD/DVD discs in their original packaging

v Always store CD/DVD discs out of direct sunlight and away from direct

heat sources

v Remove CD/DVD discs from the computer when not in use

v Do not bend or flex CD/DVD discs, or force them into the computer or

their packaging

v Check CD/DVD discs for cracks before each use. Do not use cracked or

damaged discs

Additional safety information

DANGER

x ThinkPad

Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, connect and disconnect cables as shown below when installing, moving, or opening the covers of this product or attached devices. If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet.

Z60t and Z60m Series Service and Troubleshooting Guide

To Connect

Turn everything OFF.

To Disconnect

Turn everything OFF.

First, attach all cables to devices.

Attach the signal cables to receptacles.

Attach the power cord to an outlet.

Turn the device ON.

First, remove the power cord from the outlet.

Remove signal cables from receptacles.

Remove all cables from devices.

Important safety information xi

DANGER

Reduce the risk of fire and electric shock by always following basic safety precautions, including the following:

v Do not use your computer in or near water. v During electrical storms:

– Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect it from the telephone outlet on the

wall.

DANGER

The battery pack should be stored at room temperature, charged to approx. 30 to 50% of capacity. We recommend that the battery pack be charged about once per year to prevent overdischarge.

DANGER

If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury:

v Replace only with a battery of the type recommended by Lenovo. v Keep the battery pack away from fire. v Do not expose it to water or rain. v Do not attempt to disassemble it. v Do not short-circuit it. v Keep it away from children.

xii ThinkPad

not put the battery pack in trash that is disposed of in landfills. When

disposing of the battery, comply with local ordinances or regulations and your company’s safety standards.

Z60t and Z60m Series Service and Troubleshooting Guide

DANGER

If the backup battery is incorrectly replaced, there is danger of explosion.

The lithium battery contains lithium and can explode if it is not properly handled or disposed of.

Replace only with a battery of the same type.

To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company’s safety standards.

DANGER

Follow the instruction below when installing or reconfiguring the CDC or Mini PCI option.

To avoid shock hazard, disconnect all the cables and the ac adapter when you install the CDC or Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous.

CAUTION:

When you have added or upgraded a CDC or Mini PCI Card or a memory card, do not use your computer until you have closed the cover. Never use the computer when the cover is open.

CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury. Do not put it in trash that is disposed of in landfills. Dispose of it as required by local ordinances or regulations.

The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.

Important safety information xiii

DANGER

To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

v Never install telephone wiring during an electrical storm. v Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

v Never touch uninsulated telephone wires or terminals unless the telephone line

has been disconnected at the network interface.

v Use caution when installing or modifying telephone lines. v Avoid using a telephone (other than a cordless type) during an electrical storm.

There may be a remote risk of electric shock from lightning.

v Do not use the telephone to report a gas leak in the vicinity of the leak. v Use only No. 26 AWG or larger (thicker) telephone cable.

Laser compliance statement

An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the Lenovo ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.

CLASS 1 LASER PRODUCT

LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT

xiv ThinkPad

The drive is certified by the manufacturer to comply with the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class I laser products at the date of manufacture.

In other countries, the drive is certified to conform to the requirements of IEC825 and EN60825 for Class 1 laser products.

Z60t and Z60m Series Service and Troubleshooting Guide

DANGER

Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside.

Use of controls, adjustments, or the performance of procedures other than those specified might result in hazardous radiation exposure.

Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing.

Some drives contain an embedded Class 3A laser diode. Note this warning:

DANGER

Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments.

DANGER

Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.

Many PC products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, cable or wire, then the following warning applies: WARNING: Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

Save these instructions.

Important safety information xv

xvi ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Important notice for users

Important regulatory notice for users

The ThinkPad Z60t Series computer and the ThinkPad Z60m Series computer comply with the radio frequency and safety standards of any country or region in which they have been approved for wireless use. Yo u are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad computer, please find and read ThinkPad Z60t Series Regulatory Notice or ThinkPad Z60m Series Regulatory Notice, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication.

Information about hard disk capacity

Instead of providing a recovery CD or a Windows methods of accomplishing the tasks typically associated with these CDs. The files and programs for these alternative methods are on your hard disk, which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version.

The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space. Therefore, when checking the capacity of your hard disk according to Windows, you might note that the total capacity of the disk appears to be smaller than anticipated. This discrepancy is explained by the contents of the hidden partition. (See “Recovering pre-installed software” on page 34.)

CD with your computer, Lenovo provides simpler

For more information about recovering your hard disk to the original preinstalled contents, refer to your on-system help source, the ThinkVantage

™

Productivity Center program. Press the ThinkVantage button

and then browse the Learn section for various topics that cover backing up and recovering.

xviii ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Finding information with the ThinkVantage button

The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. At your desktop, press the ThinkVantage button to open ThinkVantage ThinkVantage Productivity Center is your on-board computer help center that brings you informative illustrations and easy-to-follow instructions for getting started and staying productive.

™

Productivity Center.

You can also use the ThinkVantage button to interrupt the startup sequence of your computer and start the ThinkVantage Rescue and Recovery

™

workspace.

Use the Rescue and Recovery workspace to do the following:

v Get essential system information.

v Troubleshoot problems using diagnostics.

v Restore your backups, assuming you have made backups using the Rescue

and Recovery program.

v Start the BIOS Setup Utility where you can view and change BIOS settings.

v Start a utility that enables you to change your startup sequence.

of the topics in your help system contain brief video clips that show

Some you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.

Note: If a bootable device is attached to the computer, and the boot priority

of that device is higher than IDE HDD, the computer boots from that device.

xx ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad Z60t Series computer at a

glance . . . . . . . . . . . . . .2

Your ThinkPad Z60m Series computer at a

glance . . . . . . . . . . . . . .3

ThinkPad Z60t Series Features . . . . . .4

ThinkPad Z60m Series Features . . . . . .5

Specifications . . . . . . . . . . . .7

Caring for your ThinkPad computer . . . .8

Your ThinkPad at a glance

Your ThinkPad Z60t Series computer at a glance

Front view

System-status indicators

ThinkLight(R)

ThinkVantage button

TrackPoint pointing device

Touch pad

Fingerprint reader

Rear view

SD Card slot

Computer display

Power status indicators

USB connector

Ultrabay Slim

IEEE 1394 connector

USB connector

PC Card slot

2 ThinkPad

Power jack

Z60t and Z60m Series Service and Troubleshooting Guide

Ethernet connector

Modem connector

Monitor connector

Your ThinkPad Z60m Series computer at a glance

Front view

System-status indicators

Your ThinkPad at a glance

ThinkLight(R)

ThinkVantage button

TrackPoint pointing device

Touch pad

Fingerprint reader

3-1 Digital Media Reader

Rear view

Computer display

Power status indicators

USB connector

Ultrabay Enhanced

Video-out connector

USB connector

Power jack

ExpressCard/PC Card slot

Audio jacks

IEEE 1394 connector

Ethernet connector

Modem connector

Monitor connector

Chapter 1. Overview of your new ThinkPad computer 3

Features

ThinkPad Z60t Series Features

Processor

v Intel v Intel

Pentium

Celeron

M Processor

Memory

v Double data rate II (DDRII) synchronous dynamic random access memory

(DRAM)

Storage

device

v 2.5-inch hard disk drive

Display

color display uses TFT technology:

The

v Size: 14 inch v Resolution:

– LCD: Up to 1680-by-1050, depending on the model – External monitor: Up to 2048-by-1536

v Brightness control

Keyboard

v Fingerprint reader (on some models) v 89–key, 90–key, or 94–key v UltraNav

™

(TrackPoint

pointing device and touch pad)

v Fn key function v ThinkVantage button v Volume control buttons v ThinkLight

External interface

v External-monitor connector v PC Card slot (Type II PC Card) v SD card slot v Stereo headphone jack v Microphone jack v Video-out connector (S-Video) v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay

™

Slim

v Docking connector v Integrated wireless LAN feature (on some models) v Integrated Bluetooth feature (on some models)

4 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

ThinkPad Z60m Series Features

Processor

v Intel v Intel

Pentium

Celeron

M Processor

Features

Memory

v Double data rate II (DDRII) synchronous dynamic random access memory

(DRAM)

Storage

device

v 2.5-inch hard disk drive

Display

color display uses TFT technology:

The

v Size: 15.4 inch v Resolution:

– LCD: Up to 1680-by-1050, depending on the model – External monitor: Up to 2048-by-1536

v Brightness control

Keyboard

v Fingerprint reader (on some models) v 89–key, 90–key, or 94–key v UltraNav

™

(TrackPoint

pointing device and touch pad)

v Fn key function v ThinkVantage button v Volume control buttons v ThinkLight

™

External interface

v External-monitor connector v ExpressCard/PC Card slots (the upper slot: ExpressCard, the lower slot:

Type I or Type II PC Card)

v 3–1 Digital Media Reader v Stereo headphone jack v Microphone jack v Video-out connector (S-Video) v 3 Universal Serial Bus (USB) connectors v IEEE 1394 connector v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay

™

Enhanced

v Docking connector v Integrated wireless LAN feature (on some models)

Chapter 1. Overview of your new ThinkPad computer 5

Features

v Integrated Bluetooth feature (on some models)

6 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Specifications

Size 14-inch model (Z60t)

Width: 334 mm (13.14 in.)

v v Depth: 228 mm (8.97 in.) v Height: 26.6 mm front, 30 mm back (1.04 in., 1.18 in.)

15.4–inch model (Z60m)

v Width: 357 mm (14.05 in.) v Depth: 262.5 mm (10.33 in.) v Height: 37.3 front, 40.2 mm back (1.46 in., 1.58 in.)

Environment

v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature

– At altitudes up to 2438 m (8000 ft)

- Operating with no diskette: 5° to 35°C (41° to 95°F)

- Operating with a diskette: 10° to 35°C (50° to 95°F)

- Not operating: 5° to 43°C (41° to 110°F)

– At altitudes above 2438 m (8000 ft)

- Maximum operating temperature, 31.3°C (88° F)

Specifications

When you charge the battery pack, its temperature must be at least

Note:

10°C (50°F).

v Relative humidity:

– Operating with no diskette in the drive: 8% to 90% – Operating with a diskette in the drive: 8% to 80%

Heat output

v 72 W (246 Btu/hr) maximum

Power source (ac adapter)

v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery pack

v Lithium-ion (Li-Ion) battery pack

– Nominal voltage: 10.8 V dc – Capacity: 2.6 AH (on some models)

Chapter 1. Overview of your new ThinkPad computer 7

Caring for your ThinkPad computer

Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning or when the battery is charging. Your computer dissipates some heat during normal operation. This heat is a function of the level of system activity and battery charge level. Extended contact with your body, even through clothing, could cause discomfort or, eventually, a skin burn.

v Place liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13 cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

8 ThinkPad

gentle with your computer

v Avoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects

on your computer, display, or external devices.

v Your computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge.

your computer properly

Carry

v Before moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data loss.

v When picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

Z60t and Z60m Series Service and Troubleshooting Guide

Caring for your ThinkPad computer

v Use a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

Handle

storage media and drives properly

v Avoid inserting diskettes at an angle and attaching multiple or loose

diskette labels, as these can lodge in the drive.

v If your computer comes with an optical drive such as CD, DVD, or

CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.

v Wait until you hear the CD or DVD click into the center pivot of an optical

drive such as CD, DVD, or CD-RW/DVD drive before closing the tray.

v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,

follow the instructions shipped with your hardware, and apply pressure only where needed on the device. See Access Help, your on-board help system, for information on replacing your hard disk drive.

care in setting passwords

Take

v Remember your passwords. If you forget a supervisor or hard disk

password, a Lenovo authorized service provider can not reset it, and you might have to replace your system board or hard disk drive.

important tips

Other

v Your computer modem might use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to a PBX (private branch exchange) or any other digital telephone extension line because this could damage your modem. Analog phone lines are often used in homes, while digital phone lines are often used in hotels or office buildings. If you are not sure which kind of phone line you are using, contact your telephone company.

v Your computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. See Access Help, your on-board help system, for information on the location of these connectors.

v Register your ThinkPad products with Lenovo (refer to the Web page:

www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

v Only an authorized ThinkPad repair technician should disassemble and

repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

Chapter 1. Overview of your new ThinkPad computer 9

Caring for your ThinkPad computer

v Turn off your computer if you are replacing a device in a device bay, or else

verify that the device is warm- or hot-swappable.

v If you exchange drives in your computer, reinstall the plastic bezel faces (if

supplied).

v Store your external and removable hard disk, diskette, CD, DVD, and

CD-RW/DVD drives in the appropriate containers or packaging when they are not being used.

v Before you install any of the following devices, touch a metal table or a

grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device.

– PC Card

– Smart Card

– Memory Card, such as SD Card, Memory Stick, and MultiMediaCard

– Memory module

– Mini-PCI Card

– Communication Daughter Card

Cleaning

the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does not

contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.

3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking care

not to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers from

the computer surface.

Cleaning

your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you

wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. Allow to dry.

10 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Caring for your ThinkPad computer

4. To remove any crumbs and dust from beneath the keys, you can use a

camera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning

your computer display

1. Gently wipe the display with a dry, soft lint-free cloth. If you see a

scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing device when the cover was pressed from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50

mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

for the fingerprint reader

Care

The following actions could damage the fingerprint reader or cause it not to work properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.

v Using or touching the reader with a dirty finger.

you notice any of the following conditions, gently clean the surface of the

If reader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.

Chapter 1. Overview of your new ThinkPad computer 11

Caring for your ThinkPad computer

12 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Chapter 2. Solving computer problems

Diagnosing problems . . . . . . . . .14

Troubleshooting . . . . . . . . . . .14

Error messages . . . . . . . . . .14

Errors without messages . . . . . . .19

A password problem . . . . . . . .20

A power switch problem . . . . . . .21

Keyboard problems . . . . . . . .21

UltraNav problems . . . . . . . . .22

Standby or hibernation problems . . . .23

Computer screen problems . . . . . .26

Battery problems . . . . . . . . .27

Hard disk drive problems . . . . . .28

A startup problem . . . . . . . . .29

Fingerprint authentication problems . . .30

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor

1. Click Start.

2. Move the pointer to All Programs (in Windows other than Windows XP,

Programs) and then to PC-Doctor for Windows.

3. Click PC-Doctor.

4. Choose one of the tests from either Device Categories or Test Scripts.

Attention

Running any tests can take up to several minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The System Test of the Test Scripts runs some tests of critical hardware

components, but it does not run all of the diagnostic tests in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the System Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows.

for Windows. To run PC-Doctor for Windows, do as follows:

If you are preparing to contact the Customer Support Center, be sure to print the test log so that you can rapidly provide information to the help technician.

Troubleshooting

If you do not find your problem here, refer to Access Help, your on-board help system. Open ThinkVantage Productivity Center by pressing the ThinkVantage button, and click Access Help. The following section describes only problems that might prevent you from accessing this help system.

Error messages

Notes:

1. In the charts, x can be any character.

2. The version of PC-Doctor referred to here is PC-Doctor for Windows.

Message Solution

0175: Bad CRC1, stop POST task

0176: System Security The System has been tampered with.

14 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

The EEPROM checksum is not correct (block #6). Have the computer serviced.

This message is displayed if you remove the Security Chip and reinstall it, or install a new one. To clear the error, enter the BIOS Setup Utility. If this does not solve the problem, have the computer serviced.

Message Solution

0177: Bad SVP data, stop POST task.

0182: Bad CRC2. Enter BIOS Setup and load Setup defaults.

0185: Bad startup sequence settings. Enter BIOS Setup and load

Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced.

Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Checksum of the startup sequence setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system.

Setup defaults.

0187: EAIA data access

The access to EEPROM has failed. Have the computer serviced.

error

0188: Invalid RFID Serialization Information Area.

0189: Invalid RFID configuration information area

0190: Critical low-battery error

The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced.

The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the computer serviced.

The computer turned off because the battery is low. Connect the ac adapter to the computer and charge the battery, or replace the battery with a fully charged one.

0191: System Security Invalid remote change

The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the BIOS Setup Utility.

requested.

0192: System Security Embedded Security

The Security Chip has been replaced with a different one. Have the

computer serviced. hardware tamper detected.

0199: System Security Security password retry count exceeded.

01C8: More than one modem devices are found. Remove one of

This message is displayed if you enter a wrong supervisor password more

than three times. Confirm the supervisor password and try again. To clear

the error, enter the BIOS Setup Utility.

Remove a Modem Mini-PCI Card. Otherwise, press Esc to ignore the

warning message. If this does not solve the problem, have the computer

serviced. them. Press <Esc> to continue.

01C9: More than one Ethernet devices are found. Remove one of them. Press <Esc> to continue.

Your ThinkPad computer has a built-in Ethernet feature, and you cannot

add another such feature by installing an Ethernet device. If this error

message is displayed, remove the Ethernet device that you installed.

Otherwise press Esc to ignore the warning message. If this does not solve

the problem, have the computer serviced.

Solving computer problems

Chapter 2. Solving computer problems 15

Solving computer problems

Message Solution

01CA: More than one Wireless LAN devices are found. Remove one of them. Press <Esc> to continue.

0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached

021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have

0230: Shadow RAM error The shadow RAM failed. Test your computer’s memory with PC-Doctor. If

0231: System RAM error The system RAM failed. Test your computer’s memory with PC-Doctor. If

0232: Extended RAM error

0250: System battery error

0251: System CMOS checksum bad

0260: System timer error Have the computer serviced.

0270: Real time clock error

Remove one of the wireless LAN cards. Otherwise, press Esc to ignore the message. If this does not solve the problem, have the computer serviced.

firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.

one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following:

v Turn off the computer and disconnect the external keyboard; then turn on

the computer. Make sure that the built-in keyboard operates correctly. If it does, have the external keyboard serviced.

v Make sure that the external keyboard is connected to the correct

connector.

Test

the computer by using PC-Doctor.

v If the computer stops during the test, have the computer serviced.

you added a memory module just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

The extended RAM failed. Test your computer’s memory with PC-Doctor. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with PC-Doctor.

The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration. If you still have a problem, have the computer serviced.

The system CMOS might have been corrupted by an application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced.

Have the computer serviced.

16 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Solving computer problems

Message Solution

0271: Date and time error

0280: Previous boot

Neither the date nor the time is set in the computer. Set the date and time,

using the BIOS Setup Utility.

Your computer was previously unable to complete the boot process. incomplete

Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify

the configuration and then restart the computer either by choosing the Exit

Saving Changes option under the Restart item or by pressing F10. If you

still see the same error code, have the computer serviced.

02D0: System cache error The cache is disabled. Have the computer serviced.

02F4: EISA CMOS not

Have the computer serviced. writable

02F5: DMA test failed Have the computer serviced.

02F6: Software NMI

Have the computer serviced. failed

02F7: Fail-safe timer

Have the computer serviced. NMI failed

1802: Unauthorized

The Mini-PCI network card is not supported on this computer. Remove it. network card is plugged in - Power off and remove the miniPCI network card.

1803: Unauthorized

The daughter card is not supported on this computer. Remove it. daughter card is plugged in - Power off and remove the daughter card.

1804: Unauthorized

The WA N card is not supported on this computer. Remove it. WAN card is plugged in

- Power off and remove the WA N card.

Chapter 2. Solving computer problems 17

Solving computer problems

Message Solution

1810: Hard disk partition layout error

1820: More than one external fingerprint reader is attached. Power off and remove all but the reader that you set up within your main operating system.

The power-on password prompt

The hard disk password prompt

A problem in recognizing the layout of the partition on the hard disk has halted computer startup. Either the Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following:

v If the Predesktop Area has been deleted

1. Press F1 to open the BIOS Setup Utility.

2. Select Security -> Predesktop Area -> Predesktop Area.

3. Set this item to Disabled.

4. Save and exit.

If the above fails

1. Press Enter.

2. Double-click RECOVER TO FACTORY CONTENTS and follow

Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled.

Press

F1 to open BIOS Setup Utility, or Enter to start the Predesktop Area.

If the computer still does not start, call the Support Center. Telephone numbers are listed in “Worldwide telephone list” on page 72.

Only one external fingerprint reader is supported on this computer. Remove all but the reader that you have set up for the authentication.

A power-on password or a supervisor password is set. Type the password and press Enter to use the computer. If the power-on password is not accepted, a supervisor password might have been set. Type the supervisor password and press Enter. If you still see the same error message, have the computer serviced.

A hard disk password is set. Type the password and press Enter to use the computer.

on-screen instructions.

If you still see the same error message, have the computer serviced.

Hibernation error The system configuration changed between the time your computer entered

hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

v Restore the system configuration to what it was before your computer

entered hibernation mode.

v If the memory size has been changed, re-create the hibernation file.

18 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Solving computer problems

Message Solution

Operating system not found.

Verify the following:

v The hard disk drive is correctly installed.

v A startable diskette is in the diskette drive

you still see the same error message, check the boot sequence, using the

BIOS Setup Utility.

Fan error The cooling fan has failed. Have the computer serviced.

EMM386 Not Installed Unable to Set Page Frame Base Address.

Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE RAM

device=C:\WINDOWS\EMM386.EXE NOEMS

and save this file.

CardBus Configuration Error - Device Disabled

Go to the BIOS Setup Utility. Press F9 and then Enter to load the default

setting.

Press F10 and then Enter to restart the system.

Thermal sensing error The thermal sensor is not functioning correctly. Have the computer serviced.

Authentification of system services failed.

The Predesktop Area in the HDD is broken. To use the Predesktop Area, get

a Recovery CD, then recover the Predesktop Area using it. Press <Esc> to resume.

Errors without messages

Problem:

When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up.

If you are not sure whether you heard any beeps, turn off the

Note:

computer; then turn it on again, and listen again. If you are using an external monitor, refer to “Computer screen problems” on page

26.

Solution:

If a power-on password is set, press any key to display the power-on password prompt, and then type the correct password and press Enter.

If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home.

If the screen still remains blank, make sure that:

v The battery is installed correctly.

Chapter 2. Solving computer problems 19

Solving computer problems

v The ac adapter is connected to the computer and the power cord is

plugged into a working electrical outlet.

v The computer power is on. (Turn on the power switch again for

confirmation.)

If these items are properly set, and the screen remains blank, have the computer serviced.

Problem:

When I turn on the machine, nothing appears on the screen, but I hear two or more beeps.

Solution:

Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.

If you hear 4 cycles of 4 beeps each, the Security Chip has a problem. Have the computer serviced.

Problem:

When I turn on the machine, only a white pointer appears on a blank screen.

Solution:

Reinstall your operating system, and turn on the computer. If you still see only the pointer on the screen, have the computer serviced.

Problem:

My screen goes blank while the computer is on.

Solution

Your screen saver or power management may be enabled. Touch the TrackPoint pointing device or the touch pad, or press a key to exit the screen saver, or press the power switch to resume from standby or hibernation mode.

A password problem

20 ThinkPad

Problem:

The DOS full-screen looks smaller.

Solution:

If you use a DOS application that supports only 640×480 resolution (VGA mode), the screen image might look slightly distorted or appear smaller than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then select the Screen expansion function. (The image might still look slightly distorted.)

Problem:

I forgot my password.

Z60t and Z60m Series Service and Troubleshooting Guide

Solving computer problems

Solution:

If you forgot your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.

If you forgot your hard disk password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

If you forgot your supervisor password, Lenovo authorized servicer can not reset your password. Yo u must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.

A power switch problem

Problem:

The system does not respond, and you cannot turn off the computer.

Solution:

Turn off the computer by pressing and holding the power switch for 4 seconds or more. If the computer is still not reset, remove the ac adapter and the battery.

Keyboard problems

Problem:

All or some of the keys on the keyboard do not work.

Solution:

If the problem occurred immediately after the computer returned from standby mode, enter the power-on password if one has been set.

If an external PS/2 computer does not work. Use the numeric keypad on the external keyboard.

If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

If keys on the keyboard still do not work, have the computer serviced.

keyboard is connected, the numeric keypad on your

Chapter 2. Solving computer problems 21

Solving computer problems

Problem:

A number appears when you type a letter.

Solution

The numeric lock function is on. To disable it, press and hold Shift; then press NumLk.

Problem:

All or some of the keys on the external numeric keypad do not work.

Solution:

Make sure that the external numeric keypad is correctly connected to the computer.

Problem

Some or all of the keys on the external PS/2 keyboard do not work.

Solution

If you are using the ThinkPad Advanced Dock, the ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator, make sure that the keyboard cable is correctly connected to the keyboard connector.

If the connection is correct, disconnect the cable and make sure that the built-in keyboard operates properly. If the built-in keyboard works, there is a problem with the external keyboard. Try using a different external keyboard.

UltraNav problems

22 ThinkPad

Problem:

The pointer drifts when the computer is turned on or after it resumes normal operation.

Solution:

The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions:

v When the computer is turned on. v When the computer resumes normal operation. v When the TrackPoint pointing device is pressed for a long time. v When the temperature changes.

Problem:

The mouse or the pointing device does not work.

Solution:

Make sure that the TrackPoint pointing device and the touch pad are set to Automatic in the ThinkPad Configuration Program. Then detach the mouse or the pointing device, and try using the TrackPoint pointing device

Z60t and Z60m Series Service and Troubleshooting Guide

Solving computer problems

and the touch pad. If the TrackPoint pointing device and the touch pad work, the error might be due to the mouse or the pointing device.

Make sure that the cable for the mouse or the pointing device is securely connected to the ThinkPad Advanced Dock, ThinkPad Advanced Mini Dock, or the ThinkPad Essential Port Replicator.

If your mouse is incompatible with the PS/2 mouse, disable the TrackPoint pointing device using the ThinkPad Configuration Program.

For more information, see the manual supplied with the mouse.

Note:

Problem:

The scrolling or magnifying glass function does not work.

Solution:

Check the mouse driver in the Device Manager window, and make sure that the PS/2 TrackPoint driver is installed.

Standby or hibernation problems

Problem:

The computer enters standby mode unexpectedly.

Solution:

If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Power Manager.

Problem:

The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on).

Solution:

Make sure that:

v The battery is charged. v The operating temperature is within the acceptable range. Refer to

“Specifications” on page 7.

these items are correct, have the computer serviced.

Problem:

The critical low-battery error message is displayed, and the computer immediately turns off.

Solution:

The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.

Chapter 2. Solving computer problems 23

Solving computer problems

Problem:

When you take action to return from standby mode, the computer display remains blank.

Solution:

Check whether an external monitor was disconnected while the computer was in standby mode. Do not disconnect the external monitor while the computer is in standby mode or hibernation mode. If no external monitor is attached when the computer resumes, the computer display remains blank and output is not displayed. This restriction does not depend on the resolution value. Press Fn+F7 to bring up the computer display.

If you use the Fn+F7 key combination to apply a presentation

Note:

scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

Problem:

The computer does not return from standby mode, or the standby indicator stays on and the computer does not work.

Solution:

If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted. Check the standby indicator. v If the standby indicator is on, your computer is in standby mode.

Connect the ac adapter to the computer; then press Fn.

v If the standby indicator is off, your computer is in hibernation mode or

power-off state. Connect the ac adapter to the computer; then press power button to resume operation.

24 ThinkPad

the system still does not return from standby mode, your system may

If stop responding and you cannot turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery.

Problem:

Your computer does not enter standby or hibernation mode.

Solution:

Check whether any option has been selected that would disable your computer from entering standby or hibernation mode.

Problem:

The system does not wake up at the time set on the timer, if the computer is not connected to an ac power source, -or- The system does not enter hibernation mode from suspend mode, if the computer is not connected to an ac power source.

Z60t and Z60m Series Service and Troubleshooting Guide

Solving computer problems

Solution:

The timer-wake-with-battery-operation is disabled by default. If you enable this function, the computer could wake up and begin running while it is being carried; this could lead to damage to the hard disk drive.

With this risk in mind, you can enable the timer-wake-with-batteryoperation.

1. Turn your computer off and then on again; then, while the message,

“To interrupt normal startup, press the ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. Rescue and Recovery screen opens.

2. Click Access BIOS. The System Restart Required window is displayed.

3. Click Yes. The computer restarts, and the BIOS Setup Utility menu

appears.

4. With the cursor key, select Config; then press Enter. The Power

submenu is displayed.

5. Select Timer Wake with Battery Operation by pressing Enter.

6. With the F5 or F6 key, select Enabled; then press Enter.

7. Press F10 and Enter to save this setting and exit this utility.

information about the BIOS Setup Utility, see “BIOS Setup Utility” in

For Access Help, your on-board help system.

Problem:

The Fn+F12 key combination does not cause the computer to enter hibernation mode.

Solution:

The computer cannot enter hibernation mode:

v If you are using one of the supported communication PC Cards. To

enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot. Click the Safely

Remove Hardware icon in the taskbar (for Windows XP) or the Unplug or Eject Hardware icon in the taskbar (for Windows 2000).

v If the hibernation mode is not enabled. To enable it, do as follows:

1. Start the ThinkPad Configuration Program.

2. Click Power Management.

3. Click the Hibernate tab.

4. Select the hibernate support checkbox.

5. Click OK.

You can enter hibernation mode by pressing Fn+F12 only if the PM

Note:

driver has been installed.

Chapter 2. Solving computer problems 25

Solving computer problems

Computer screen problems

Problem:

The screen is blank.

Solution:

v Press Fn+F7 to bring up the image.

If you use the Fn+F7 key combination to apply a presentation

Note:

v If you are using the AC adapter, or using the battery, and the battery

status indicator is on (is green), press Fn+Home to make the screen brighter.

v If the standby status indicator is on (is green), press Fn to resume from

the standby mode.

v If the problem persists, do the Solution in the problem below.

scheme, press Fn+F7 at least three times in three seconds, and the image is displayed on the computer screen.

Problem:

The screen is unreadable or distorted.

Solution:

Make sure that:

v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct.

check these settings, do as follows:

Open the Display Properties window.

1. Click the Settings tab.

2. Check whether the screen resolution and color quality are correctly set.

3. Click Advanced.

4. Click the Adapter tab.

5. Make sure ″ATI xxxxx″ or ″Intel 915GM″ is shown in the adapter

information window.

Note: The device driver name xxxxx depends on the video chip that

has been installed on your computer.

6. Click the Properties button. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshooter button.

7. Click the Monitor tab.

8. Make sure the information is correct.

9. Click the Properties button. Check the ″Device status″ box and make

sure the device is working properly. If not, click the Troubleshooter button.

26 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Solving computer problems

Problem:

The screen stays on even after you turn off your computer.

Solution:

Press and hold the power switch for 4 seconds or more to turn off your computer; then turn it on again.

Problem:

Missing, discolored, or bright dots appear on the screen every time you turn on your computer.

Solution:

This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

Problem:

A message, “Unable to create overlay window,” appears when you try to start DVD playback.

get poor or no playback while running video playback, DVD

You playback, or game applications.

Solution

Do either of the following: v If you are using 32-bit color mode, change the color depth to 16-bit

mode.

v If you are using a desktop size of 1280×1024 or larger, reduce the

desktop size and the color depth.

Battery problems

Problem:

The battery cannot be fully charged by the power-off method in the standard charge time for your computer.

Solution:

The battery might be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the over-discharged battery is in the computer.

3. Connect the ac adapter to the computer and let it charge.

the optional Quick Charger is available, use it to charge the

If over-discharged battery.

If the battery cannot be fully charged in 24 hours, use a new battery.

Problem:

Your computer shuts down before the battery status indicator shows empty.

Chapter 2. Solving computer problems 27

Solving computer problems

Your computer operates after the battery status indicator shows empty.

Solution:

Discharge and recharge the battery.

Problem:

The operating time for a fully charged battery is short.

Solution:

Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery.

Problem:

The computer does not operate with a fully charged battery.

Solution:

The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.

Problem

The battery does not charge.

Solution

You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced.

Hard disk drive problems

28 ThinkPad

Problem:

The hard disk drive makes a rattling noise intermittently.

Solution:

The rattling noise might be heard when:

v The hard disk drive starts accessing the data or when it stops. v Yo u are carrying the hard disk drive. v Yo u are carrying your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem:

The hard disk drive does not work.

Solution:

In the startup menu in the BIOS Setup Utility, make sure that the hard disk drive is included in the “Boot priority order” list. If it is included in the “Excluded from boot order” list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the “Boot priority order” list.

Z60t and Z60m Series Service and Troubleshooting Guide

Solving computer problems

A startup problem

Problem:

The Microsoft

Windows operating system will not start.

Solution:

Use the Rescue and Recovery workspace to help solve or identify your problem. To open Rescue and Recovery, do the following:

1. Turn off your PC, then turn it on again.

2. Watch the screen carefully while your PC starts. When the “To

interrupt normal startup, press the ThinkVantage button” message is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens. A window such as this will appear:

3. After the Rescue and Recovery workspace opens, you can do the

following:

v Rescue and Restore your files, folders, or backups. v Configure your system settings and passwords. v Communicate by using the internet and link to the Lenovo support

site.

v Troubleshoot and diagnose problems using diagnostics.

Chapter 2. Solving computer problems 29

Solving computer problems

In the top panel of the Rescue and Recovery workspace, you can click the following to open other pages or exit the utility:

v Event Viewer enables you to view a log that contains information about

events, or tasks, associated with Rescue and Recovery operations.

v System Information enables you to see key hardware and software

information about your computer. This information might be valuable when trying to diagnose problems.

v Warranty Status enables you to see when your warranty expires, the

v Help provides information about the various functions available in the

Rescue and Recovery workspace.

v Restart closes the Rescue and Recovery workspace and resumes the

startup sequence that was interrupted.

Fingerprint authentication problems

If your finger(s) have any of the following conditions, you may not be able to register or authenticate it:

v Your finger is wrinkled.

v Your finger is rough, dry or injured.

v Your finger is very dry.

v Your finger is stained with dirt, mud, or oil.

v The surface of your finger is very different from when you registered your

fingerprint.

v Your finger is wet.

v A finger is used that has not been enrolled.

Starting BIOS Setup Utility

Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters.

v Config: Set the configuration of your computer.

v Date/Time: Set the date and time.

v Security: Set security features.

v Startup: Set the startup device.

v Restart: Restart the system.

Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program.

To start BIOS Setup Utility, do as follows:

Chapter 2. Solving computer problems 33

Starting BIOS Setup Utility

1. To protect yourself against accidental loss of data, back up your data and

computer registry. For details see “Data backup-and-restore tools” in Access Help, your on-board help.

2. Remove any diskette from the diskette drive, and then turn off the

computer.

3. Turn on the computer; then, while the message, “To interrupt normal

startup, press the ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens.

4. Click ThinkVantage. The System Restart Required window is displayed.

5. Click Yes. The computer restarts, and the BIOS Setup Utility menu

appears.

If you have set a supervisor password, the BIOS Setup Utility menu appears after you enter the password. You can start the utility by pressing Enter instead of entering the supervisor password; however, you cannot change the parameters that are protected by the supervisor password. For more information, refer to the on-board help.

6. Using the cursor keys, move to an item you want to change. When the

item you want is highlighted, press Enter. A submenu is displayed.

7. Change the items you wish to change. To change the value of an item, use

the F5 or F6 key. If the item has a submenu, you can display it by pressing Enter.

8. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,

press Esc repeatedly until you reach the BIOS Setup Utility menu. Note: If you need to restore the settings to their original state as of the

time of purchase, press F9 key to load the default settings. Yo u can also select an option in the Restart submenu to load the default settings or discard the changes.

9. Select Restart; then press Enter. Move the cursor to the option you want

for restarting your computer; then press Enter. Your computer restarts.

Recovering pre-installed software

Your computer hard disk has a hidden, protected area for backups. Contained within this area is a complete backup of the hard disk as it was shipped from the factory and a program called ThinkVantage Rescue and Recovery.

If you performed a backup operation using the Rescue and Recovery program, you also have one or more backups stored that reflect the contents of the hard disk as it existed at various points in time. These backups might be stored on your hard disk, or a network drive, or on removable media, depending on the options you selected during the backup operation.

34 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Recovering pre-installed software

You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the ThinkVantage button when prompted during startup.

After the Rescue and Recovery workspace opens you can perform a recovery operation, even if you are unable to start Windows. For more information about using Rescue and Recovery features, see “Data backup-and-restore tools” or “Introducing Rescue and Recovery” in Access Help.

To recover the hard disk to its original contents, do the following:

Notes:

1. If the optical drive is not attached to your ThinkPad computer during

recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim or Ultrabay Enhanced before performing a recovery operation.

2. The recovery process might take up to 2 hours.

Attention: All of the files on the primary hard disk partition (usually drive C) will be lost in the recovery process. However, before any data is overwritten, you will be given the opportunity to save one or more files to other media.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer for at least 5 seconds.

3. Turn on your computer. Watch the display carefully. While the message,

“To interrupt normal startup, press the ThinkVantage button” is displayed at the lower left of the screen, press the ThinkVantage button. The Rescue and Recovery workspace opens.

4. Click Restore your system.

5. Click Restore my hard drive to the original factory state and then click

Next.

6. Follow the instructions on the screen.

7. When the recovery process finishes, press the Enter key. Your computer

will restart with the pre-installed operating system, drivers, and software.

Upgrading the hard disk drive

You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.

Chapter 2. Solving computer problems 35

Upgrading the hard disk drive

Notes:

1. Replace the hard disk drive only if you upgrade it or have it repaired. The

connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.

2. The Rescue and Recovery program and the Product Recovery program are

not included on an optional hard disk drive.

Attention

Handling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive on

a material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

drive is very sensitive. Incorrect handling can cause damage and

The permanent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the computer off. Never remove the drive while the system is operating, in standby mode, or in hibernation mode.

To replace the hard disk drive for a ThinkPad Z60t Series computer, do the

following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw that secures the hard disk drive bay cover and remove

the cover.

36 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Upgrading the hard disk drive

5. Remove the hard disk drive by pulling on the tab.

6. Detach the side covers from the hard disk drive.

Chapter 2. Solving computer problems 37

Upgrading the hard disk drive

7. Attach the side covers to a new hard disk drive.

8. Insert the hard disk drive into the hard disk drive bay; then firmly install

it.

9. Replace the hard disk drive bay cover and reinstall the screw.

10. Reinstall the battery.

11. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

To replace the hard disk drive for a ThinkPad Z60m Series computer, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables

from the computer.

2. Close the computer display, and turn the computer over.

3. Remove the battery.

4. Remove the screw that secures the hard disk drive bay cover.

38 ThinkPad

5. Remove the cover.

Z60t and Z60m Series Service and Troubleshooting Guide

Upgrading the hard disk drive

6. Disconnect the hard disk drive by pulling on the tab.

7. Remove the hard disk drive from the bay.

8. Detach the side covers from the hard disk drive.

Chapter 2. Solving computer problems 39

Upgrading the hard disk drive

9. Attach the side covers to a new hard disk drive.

10. Insert the new hard disk drive into the hard disk drive bay; then firmly

install it.

11. Replace the hard disk drive bay cover and reinstall the screw.

12. Reinstall the battery.

13. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Replacing the battery

1. Turn off the computer, or enter hibernation mode. Then disconnect the ac

adapter and all cables from the computer.

40 ThinkPad

If you are using a PC Card, the computer might not be able to enter

Note:

hibernation mode. If this happens, turn off the computer.

2. Close the computer display, and turn the computer over.

3. Unlock the battery latch by sliding it to the left 1. Then remove the

battery2.

4. Install a fully charged battery. Press the battery firmly into the connector

until you hear a click.

Z60t and Z60m Series Service and Troubleshooting Guide

Replacing the battery

5. Turn the computer over again. Connect the ac adapter and the cables to

the computer.

Chapter 2. Solving computer problems 41

Replacing the battery

42 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Chapter 3. Getting help and service

Getting help and service . . . . . . . .44

Getting help on the We b . . . . . . . .44

Calling the Customer Support Center . . .44

Getting help around the world . . . . . .46

Getting help and service

If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via CD-ROM. For more specific information and links, go to www.microsoft.com. For technical assistance with installation of, or questions related to, Service Packs for your preloaded Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact Customer Support Center at the phone number(s) listed in “Worldwide telephone list” on page 72. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information about ThinkPad computers and support. The address for the Personal Computing home page is www.lenovo.com/think

You can find support information for your ThinkPad computer at www.lenovo.com/think/support. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period:

v Problem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is necessary to fix the problem.

v Lenovo hardware repair - If the problem is determined to be caused by

Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

v Engineering change management - Occasionally, there might be changes

that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

44 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Getting help and service

The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

All warranted parts contain a 7-character identification in the format

Note:

FRU XXXXXXX

v Identification of software problem sources v Configuration of BIOS as part of an installation or upgrade v Changes, modifications, or upgrades to device drivers v Installation and maintenance of network operating systems (NOS) v Installation and maintenance of application programs

determine if your machine is in warranty and when the warranty expires,

To go to www.lenovo.com/think/support, and click Warranty, then follow the instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

v Machine Type and Model v Serial numbers of your computer, monitor, and other components, or your

proof of purchase

v Description of the problem v Exact wording of any error messages v Hardware and software configuration information for your system

telephone numbers for your Customer Support Center location are

The located in the Worldwide telephone list section of this guide.

Telephone numbers are subject to change without notice. For the latest

Note:

list of Customer Support Center telephone numbers and hours of operation, visit the Support We b site at www.lenovo.com/think/support. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Chapter 3. Getting help and service 45

Getting help and service

Getting help around the world

If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to www.lenovo.com/think/support, click Warranty, and follow the instructions on the screen.

46 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Appendix A. Wireless related information

Wireless interoperability

Wireless LAN Mini-PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to:

v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and

approved by the Institute of Electrical and Electronics Engineers.

v The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless

Ethernet Compatibility Alliance).

Bluetooth

Daughter Card is designed to be interoperable with any Bluetooth

product that is compliant to Bluetooth Specification 2.0 + EDR as defined by the Bluetooth SIG. The following profiles are supported by Bluetooth Daughter Card:

v Generic Access v Service Discovery v Serial Port v Dial-up Networking v FA X v LAN Access using PPP v Personal Area Network v Generic Object Exchange v Generic Object Push v File Transfer v Synchronization v Audio Gateway v Headset v Printer v Human Interface Devices (Keyboard/Mouse) v Basic Image v Handsfree v AV

Usage environment and your health

Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones.

Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

In some situation or environment, the use of Wireless LAN Mini-PCI Adapter or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization. These situations may for example include:

v Using the integrated wireless cards on board of airplanes, or in hospitals

v In any other environment where the risk of interference to other devices or

services is perceived or identified as harmful.

you are uncertain of the policy that applies on the use of wireless devices in

If a specific organization (e.g. airport or hospital), you are encouraged to ask for authorization to use Wireless LAN Mini-PCI Adapter or Bluetooth Daughter Card prior to turning on the ThinkPad computer.

Authorized Operation Within the United States and Canada

The statement below regarding the extended channel mode is applicable when the system supports this function. To check the support of this function, please see the property of the installed wireless card by referring to the extended channel mode enablement instruction.

For systems with 802.11b wireless function supporting Extended Channel Mode:

This device may only be used with Access Points, which are authorized for use within the geography in which they are being used. The use of this device with an Access Point that is not Wi-Fi compliant and not authorized to be used in your geography could result in violation of government regulations. Consult the network administrator, the instruction manual, or the approval label for the Access Point to determine the authorization of your Access Point in your specific country or geographic region.

“Extended Channel Mode” should only be selected when the device is operated outside the USA and Canada to avoid the unlikely possibility of unauthorized operation. The use of this device outside the United States and Canada in “Extended Channel Mode” may use frequencies not authorized for use in the United States and Canada. When used with an authorized Wireless

48 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Access Point that is Wi-Fi compliant or in Ad Hoc mode, this device will operate in its authorized modes in all geographies.

Please reconfigure selected frequencies when you travel from one country to another.

Enabling Extended Channel Mode

In countries other than the United States and Canada, extra IEEE 802.11b channels may be supported. If you have a problem to connect an Access Point, please contact your system administrator or check your Access Point to know which channel is used. And if the 802.11b channel is 12 or greater, you will need to enable “Extended Channel Mode” with next steps.

1. Start Windows 2000/XP. Logon with administrative privileges.

2. Right mouse click on My computer on Desktop and select Property.

3. Click on Hardware Ta b and push Device Manager Button.

4. Double-click on Network Adapter, locate a wireless adapter device, right

mouse click on the device and select Property.

5. Click on Advanced Tab.

6. Select “Extended Channel Mode” and set the value to “Enable”.

This will be applied for systems with 802.11b wireless function

Note:

supporting Extended Channel Mode.

Appendix A. Wireless related information 49

50 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Appendix B. Warranty information

Lenovo Statement of Limited Warranty

LSOLW-00 05/2005

Part 1 - General Terms

This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by Lenovo Group Limited or one of its subsidiaries (called ″Lenovo″) in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale. The term “Machine” means a Lenovo machine, its options, features, conversions, upgrades or peripheral products, or any combination of them. The term “Machine” does not include any software programs, whether pre-loaded with the Machine, installed subsequently or otherwise. Nothing in this Statement of Limited Warranty

affects any statutory rights of consumers that cannot be waived or limited by contract.

What this Warranty Covers

Lenovo warrants that each Machine 1) is free from defects in materials and workmanship and 2) conforms to Lenovo’s Official Published Specifications (“Specifications”) which are available on request. The warranty period for the Machine starts on the original date of installation and is specified in Part 3 Warranty Information. The date on your invoice or sales receipt is the date of installation unless Lenovo or your reseller informs you otherwise. Unless Lenovo specifies otherwise, these warranties apply only in the country or region in which you purchased the Machine.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

What this Warranty Does not Cover

This warranty does not cover the following: v any software programs, whether pre-loaded or shipped with the Machine,

or installed subsequently;

v failure resulting from misuse, accident, modification, unsuitable physical or

operating environment, or improper maintenance by you;

v failure caused by a product for which Lenovo is not responsible; and v any non-Lenovo products, including those that Lenovo may procure and

provide with or integrate into a Lenovo Machine at your request.

warranty is voided by removal or alteration of identification labels on the

The Machine or its parts.

Lenovo does not warrant uninterrupted or error-free operation of a Machine.

Any technical or other support provided for a Machine under warranty, such as assistance with "how-to" questions and those regarding Machine set-up and installation, is provided WITHOUT WARRANTIES OF ANY KIND.

How to Obtain Warranty Service

Warranty service may be provided by Lenovo, IBM, your reseller if authorized to perform warranty service, or an authorized warranty service provider. Each of them is referred to as a “Service Provider.”

52 ThinkPad

If the Machine does not function as warranted during the warranty period, contact a Service Provider. If you do not register the Machine with Lenovo, you may be required to present proof of purchase as evidence of your entitlement to warranty service.

What Lenovo Will Do to Correct Problems

When you contact a Service Provider for service, you must follow the problem determination and resolution procedures that we specify. An initial diagnosis of your problem can be made either by a technician over the telephone or electronically by access to a support website.

The type of warranty service applicable to your Machine is specified in Part 3

- Warranty Information.

You are responsible for downloading and installing designated software updates from a support web site or from other electronic media, and following the instructions that your Service Provider provides. Software updates may include basic input/output system code (called “BIOS”), utility programs, device drivers, and other software updates.

Z60t and Z60m Series Service and Troubleshooting Guide

If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you to install.

If the Machine does not function as warranted during the warranty period and your problem cannot be resolved over the telephone or electronically, through your application of software updates, or with a CRU, your Service Provider, will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent. If your Service Provider is unable to do either, you may return the Machine to your place of purchase and your money will be refunded.

As part of the warranty service, your Service Provider may also install selected engineering changes that apply to the Machine.

Exchange of a Machine or Part

When the warranty service involves the exchange of a Machine or part, the item your Service Provider replaces becomes Lenovo’s property and the replacement becomes yours. Yo u represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the item replaced. The replacement assumes the warranty service status of the replaced item.

Your Additional Responsibilities

Before your Service Provider exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under warranty service.

You also agree to:

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have your Service Provider service

a Machine that you do not own; and

3. where applicable, before service is provided: a. follow the service request procedures that your Service Provider

provides;

b. backup or secure all programs, data, and funds contained in the

Machine; and

c. provide your Service Provider with sufficient, free, and safe access to

your facilities to permit Lenovo to fulfill its obligations.

4. (a) ensure all information about identified or identifiable individuals (Personal Data) is deleted from the Machine (to the extent technically possible), (b) allow your Service Provider or a supplier to process on your behalf any remaining Personal Data as your Service Provider considers necessary to fulfill its obligations under this Statement of Limited Warranty (which may include shipping the Machine for such processing to

Appendix B. Warranty information 53

other service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data.

Limitation

of Liability

Lenovo is responsible for loss of, or damage to, your Machine only while it is

1) in your Service Provider’s possession or 2) in transit in those cases where Lenovo is responsible for the transportation charges.

Neither Lenovo nor your Service Provider are responsible for any of your confidential, proprietary or personal information contained in a Machine which you return for any reason. You should remove all such information from the Machine prior to its return.

Circumstances may arise where, because of a default on Lenovo’s part or other liability, you are entitled to recover damages from Lenovo. In each such instance, regardless of the basis on which you are entitled to claim damages from Lenovo (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), except for any liability that cannot be waived or limited by applicable laws, Lenovo is liable for no more than

1. damages for bodily injury (including death) and damage to real property

and tangible personal property for which Lenovo is legally liable; and

2. the amount of any other actual direct damages, up to the charges for the

Machine that is subject of the claim.

limit also applies to Lenovo’s suppliers, resellers and your Service

This Provider. It is the maximum for which Lenovo, its suppliers, resellers, and your Service Provider are collectively responsible.

54 ThinkPad

UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA; 3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Governing Law

Both you and Lenovo consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your

Z60t and Z60m Series Service and Troubleshooting Guide

and Lenovo’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles.

THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VA RY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION.

Jurisdiction

All of our rights, duties, and obligations are subject to the courts of the country in which you acquired the Machine.

Part 2 - Country-unique Terms

AMERICAS

ARGENTINA Jurisdiction:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires.

BOLIVIA Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of La Paz.

The following is added after the first sentence:

BRAZIL Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the court of Rio de Janeiro, RJ.

CHILE Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Civil Courts of Justice of Santiago.

COLOMBIA Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges of the Republic of Colombia.

ECUADOR Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges of Quito.

Appendix B. Warranty information 55

MEXICO Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Federal Courts of Mexico City, Federal District.

PARAGUAY Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of Asuncion.

PERU Jurisdiction: The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Judges and Tribunals of the Judicial District of Lima, Cercado.

Limitation of Liability: The following is added at the end of this section:

In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this section will not apply to damages caused by Lenovo’s willful misconduct (″dolo″) or gross negligence (″culpa inexcusable″).

URUGUAY Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the City of Montevideo Court’s Jurisdiction.

VENEZUELA Jurisdiction:

The following is added after the first sentence:

Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Courts of the Metropolitan Area Of the City of Caracas.

NORTH AMERICA

How to Obtain Warranty Service: The following is added to this Section:

To obtain warranty service from IBM service in Canada or the United States, call 1-800-IBM-SERV (426-7378).

CANADA Limitation of Liability: The following replaces item 1 of this section:

1. damages for bodily injury (including death) or physical harm to real property and tangible personal property caused by Lenovo’s negligence; and

Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence:

laws in the Province of Ontario.

56 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

UNITED STATES Governing Law: The following replaces "laws of the country in which you acquired

the Machine" in the first sentence:

laws of the State of New York.

ASIA PACIFIC

AUSTRALIA What this Warranty Covers: The following paragraph is added to this section:

The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation.

Limitation of Liability: The following is added to this section:

Where Lenovo is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, Lenovo’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where that condition or warranty relates to right to sell, quiet possession or clear title, or the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption, then none of the limitations in this paragraph apply.

Governing Law: The following replaces "laws of the country in which you acquired the Machine″ in the first sentence: laws of the State or Territory.

CAMBODIA AND LAOS

Governing Law: The following replaces "laws of the country in which you

acquired the Machine" in the first sentence: laws of the State of New York, United States of America.

CAMBODIA, INDONESIA, AND LAOS Arbitration: The following is added under this heading:

Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Center (″SIAC Rules″) then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law.

Appendix B. Warranty information 57

Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred.

If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed.

All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.

HONG KONG S.A.R. OF CHINA AND MACAU S.A.R. OF CHINA Governing Law: The following replaces "laws of the country in which you

acquired the Machine" in the first sentence: laws of Hong Kong Special Administrative Region of China.

INDIA Limitation of Liability: The following replaces items 1 and 2 of this section:

1. liability for bodily injury (including death) or damage to real property and

tangible personal property will be limited to that caused by Lenovo’s negligence; and

2. as to any other actual damage arising in any situation involving

nonperformance by Lenovo pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you for the individual Machine that is the subject of the claim.

58 ThinkPad

Arbitration:

The following is added under this heading

Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore, India in accordance with the laws of India then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law.

The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the Bar Council of India. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred.

Z60t and Z60m Series Service and Troubleshooting Guide

JAPAN Governing Law: The following sentence is added to this section:

doubts concerning this Statement of Limited Warranty will be initially

Any resolved between us in good faith and in accordance with the principle of mutual trust.

MALAYSIA Limitation of Liability: The word ″SPECIAL″ in item 3 of the fifth paragraph

is deleted.

NEW ZEALAND What this Warranty Covers: The following paragraph is added to this section:

The warranties specified in this section are in addition to any rights you may have under the Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which Lenovo provides, if you require the goods for the purposes of a business as defined in that Act.

Limitation of Liability: The following is added to this section:

Machines are not acquired for the purposes of a business as defined in

Where the Consumer Guarantees Act 1993, the limitations in this Section are subject to the limitations in that Act.

PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces ″laws of the country in which you

acquired the Machine″ in the first sentence: laws of the State of New York, United States of America (except when local law requires otherwise).

PHILIPPINES Limitation of Liability: Item 3 in the fifth paragraph is replaced by the following: SPECIAL (INCLUDING NOMINAL AND EXEMPLARY DAMAGES), MORAL, INCIDENTAL, OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; OR

Arbitration: The following is added: under this heading

Disputes arising out of or in connection with this Statement of Limited

Appendix B. Warranty information 59

Warranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law.

The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the president of the Philippine Dispute Resolution Center, Inc.. Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred.

60 ThinkPad

SINGAPORE Limitation of Liability: The words ″SPECIAL″ and ″ECONOMIC″ in item 3 in

the fifth paragraph are deleted.

EUROPE, MIDDLE EAST, AFRICA (EMEA)

THE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES:

The terms of this Statement of Limited Warranty apply to Machines purchased from Lenovo or a Lenovo reseller.

How to Obtain Warranty Service:

Add the following paragraph in Western Europe (Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican State, and any country subsequently added to the European Union, as from the date of accession):

The warranty for Machines acquired in Western Europe shall be valid and applicable in all Western Europe countries provided the Machines have been announced and made available in such countries.

Z60t and Z60m Series Service and Troubleshooting Guide

If you purchase a Machine in one of the Western European countries, as defined above, you may obtain warranty service for that Machine in any of those countries from a Service Provider, provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service.

If you purchased a Personal Computer Machine in Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Georgia, Hungary, Kazakhstan, Kyrgyzstan, Federal Republic of Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from a Service Provider, provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service..

If you purchase a Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from a Service Provider within the country of purchase, provided the Machine has been announced and made available by Lenovo in that country. Warranty service in Africa is available within 50 kilometers of a Service Provider. You are responsible for transportation costs for Machines located outside 50 kilometers of a Service Provider.

Governing Law:

The phrase "the laws of the country in which you acquired the Machine" is replaced by:

1) ″the laws of Austria″ in Albania, Armenia, Azerbaijan, Belarus,

Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia; 2) ″the laws of France″ in Algeria, Benin, Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna; 3) ″the laws of Finland″ in Estonia, Latvia, and Lithuania; 4) ″the laws of England″ in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, the United Kingdom, West Bank/Gaza, Yemen, Zambia, and Zimbabwe; and 5) ″the laws of South Africa″ in South Africa, Namibia, Lesotho and Swaziland.

Appendix B. Warranty information 61

Jurisdiction: The following exceptions are added to this section:

1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto, including its existence, will be the competent court of law in Vienna, Austria (Inner-City); 2) in

Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Tanzania, Uganda, United Arab Emirates, West Bank/Gaza, Yemen, Zambia, and Zimbabwe all disputes arising out of this Statement of Limited

Warranty or related to its execution, including summary proceedings, will be submitted to the exclusive jurisdiction of the English courts; 3) in Belgium and Luxembourg, all disputes arising out of this Statement of Limited Warranty or related to its interpretation or its execution, the law, and the courts of the capital city, of the country of your registered office and/or commercial site location only are competent; 4) in France, Algeria, Benin,

Burkina Faso, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo Republic, Djibouti, Democratic Republic of Congo, Equatorial Guinea, French Guiana, French Polynesia, Gabon, Gambia, Guinea, Guinea-Bissau, Ivory Coast, Lebanon, Madagascar, Mali, Mauritania, Mauritius, Mayotte, Morocco, New Caledonia, Niger, Reunion, Senegal, Seychelles, Togo, Tunisia, Vanuatu, and Wallis & Futuna all

disputes arising out of this Statement of Limited Warranty or related to its violation or execution, including summary proceedings, will be settled exclusively by the Commercial Court of Paris; 5) in Russia, all disputes arising out of or in relation to the interpretation, the violation, the termination, the nullity of the execution of this Statement of Limited Warranty shall be settled by Arbitration Court of Moscow; 6) in South Africa, Namibia, Lesotho and Swaziland, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the High Court in Johannesburg; 7) in Turkey all disputes arising out of or in connection with this Statement of Limited Warranty shall be resolved by the Istanbul Central (Sultanahmet) Courts and Execution Directorates of Istanbul, the Republic of Turkey; 8) in each of the following specified countries, any legal claim arising out of this Statement of Limited Warranty will be brought before, and settled exclusively by, the competent court of a) Athens for Greece, b) Te l Aviv-Jaffa for Israel, c) Milan for Italy, d) Lisbon for Portugal, and e) Madrid for Spain; and 9) in the United Kingdom, both of us agree to submit all disputes relating to this Statement of Limited Warranty to the jurisdiction of the English courts.

62 ThinkPad

Arbitration: The following is added under this heading: In Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Georgia, Hungary, Kazakhstan, Kyrgyzstan, FYR Macedonia, Moldova, Poland, Romania, Russia, Slovakia, Slovenia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and FR Yugoslavia all disputes arising

out of this Statement of Limited Warranty or related to its violation,

Z60t and Z60m Series Service and Troubleshooting Guide

termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance with these rules. The arbitration will be held in Vienna, Austria, and the official language of the proceedings will be English. The decision of the arbitrators will be final and binding upon both parties. Therefore, pursuant to paragraph 598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. Lenovo may, however, institute proceedings in a competent court in the country of installation.

In Estonia, Latvia and Lithuania all disputes arising in connection with this Statement of Limited Warranty will be finally settled in arbitration that will be held in Helsinki, Finland in accordance with the arbitration laws of Finland then in effect. Each party will appoint one arbitrator. The arbitrators will then jointly appoint the chairman. If arbitrators cannot agree on the chairman, then the Central Chamber of Commerce in Helsinki will appoint the chairman.

EUROPEAN UNION (EU)

THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES:

The warranty for Machines acquired in EU countries is valid and applicable in all EU countries provided the Machines have been announced and made available in such countries.

How to Obtain Warranty Service: The following is added to this section:

To obtain warranty service from IBM service in EU countries, see the telephone listing in Part 3 - Warranty Information. You may contact IBM service at the following address:

IBM Warranty & Service Quality Dept. PO Box 30 Spango Valley Greenock Scotland PA16 0AH

CONSUMERS

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties provided in this Statement of Limited Warranty.

AUSTRIA, DENMARK, FINLAND, GREECE, ITALY, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN AND SWITZERLAND Limitation of Liability: The following replaces the terms of this section in its

entirety:

Except as otherwise provided by mandatory law:

Appendix B. Warranty information 63

1. Lenovo’s liability for any damages and losses that may arise as a

consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty or due to any other cause related to this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if Lenovo is at fault) or of such cause, for a maximum amount equal to the charges you paid for the Machine.

The above limitation shall not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which Lenovo is legally liable.

2. UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS OR SERVICE PROVIDERS LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY: 1) LOSS OF, OR DAMAGE TO, DATA; 2) INCIDENTAL OR INDIRECT DAMAGES, OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES; 3) LOST PROFITS, EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES; OR 4) LOSS OF BUSINESS, REVENUE, GOODWILL, OR ANTICIPATED SAVINGS.

FRANCE AND BELGIUM Limitation of Liability: The following replaces the terms of this section in its

entirety:

Except as otherwise provided by mandatory law:

1. Lenovo’s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty is limited to the compensation of only those damages and losses proved and actually arising as an immediate and direct consequence of the non-fulfillment of such obligations (if Lenovo is at fault), for a maximum amount equal to the charges you paid for the Machine that has caused the damages.

The above limitation shall not apply to damages for bodily injuries (including death) and damages to real property and tangible personal property for which Lenovo is legally liable.

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Z60t and Z60m Series Service and Troubleshooting Guide

THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED:

AUSTRIA The provisions of this Statement of Limited Warranty replace any applicable statutory warranties. What this Warranty Covers: The following replaces the first sentence of the first

paragraph of this section:

The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this section:

The limitation period for consumers in action for breach of warranty is the statutory period as a minimum. In case your Service Provider is unable to repair a Lenovo Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

The second paragraph does not apply.

What Lenovo Will Do to Correct Problems: The following is added to this section:

During the warranty period, Lenovo will reimburse you for the transportation charges for the delivery of the failing Machine to IBM Service.

Limitation of Liability: The following paragraph is added to this section:

The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by Lenovo with fraud or gross negligence and for express warranty.

The following sentence is added to the end of item 2:

Lenovo’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.

EGYPT Limitation of Liability: The following replaces item 2 in this section:

as to any other actual direct damages, Lenovo’s liability will be limited to the total amount you paid for the Machine that is the subject of the claim.

Applicability of suppliers, resellers, and Service Providers (unchanged).

FRANCE Limitation of Liability: The following replaces the second sentence of the first

paragraph of this section:

Appendix B. Warranty information 65

In such instances, regardless of the basis on which you are entitled to claim damages from Lenovo, Lenovo is liable for no more than: (items 1 and 2 unchanged).

GERMANY What this Warranty Covers: The following replaces the first sentence of the first

paragraph of this section:

The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

The following paragraphs are added to this section:

The minimum warranty period for Machines is twelve months. In case your Service Provider is unable to repair a Lenovo Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.

The second paragraph does not apply.

What Lenovo Will Do to Correct Problems: The following is added to this section:

During the warranty period, transportation for delivery of the failing Machine to Lenovo or IBM service will be at Lenovo’s expense.

66 ThinkPad

Limitation of Liability: The following paragraph is added to this section:

The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by Lenovo with fraud or gross negligence and for express warranty.

The following sentence is added to the end of item 2:

Lenovo’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.

HUNGARY Limitation of Liability: The following is added at the end of this section:

The limitation and exclusion specified herein shall not apply to liability for a breach of contract damaging life, physical well-being, or health that has been caused intentionally, by gross negligence, or by a criminal act.

The parties accept the limitations of liability as valid provisions and state that the Section 314.(2) of the Hungarian Civil Code applies as the acquisition price as well as other advantages arising out of the present Statement of Limited Warranty balance this limitation of liability.

IRELAND What this Warranty Covers: The following is added to this section:

Z60t and Z60m Series Service and Troubleshooting Guide

Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded.

Limitation of Liability: The following replaces the terms of section in its entirety:

For the purposes of this section, a “Default” means any act, statement, omission, or negligence on the part of Lenovo in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which Lenovo is legally liable to you, whether in contract or tort. A number of Defaults which together result in, or contribute to, substantially the same loss or damage will be treated as one Default occurring on the date of occurrence of the last such Default.

Circumstances may arise where, because of a Default, you are entitled to recover damages from Lenovo.

This section sets out the extent of Lenovo’s liability and your sole remedy.

1. Lenovo will accept unlimited liability for death or personal injury caused

by the negligence of Lenovo.

2. Subject always to the Items for Which Lenovo is Not Liable below,

Lenovo will accept unlimited liability for physical damage to your tangible property resulting from the negligence of Lenovo.

3. Except as provided in items 1 and 2 above, Lenovo’s entire liability for

actual damages for any one Default will not in any event exceed 125% of the amount you paid for the Machine directly relating to the Default.

for Which Lenovo is Not Liable

Items

Save with respect to any liability referred to in item 1 above, under no circumstances is Lenovo, its suppliers, resellers or Service Providers liable for any of the following, even if Lenovo or they were informed of the possibility of such losses:

1. loss of, or damage to, data;

2. special, indirect, or consequential loss; or

3. loss of profits, business, revenue, goodwill, or anticipated savings.

SLOVAKIA Limitation of Liability: The following is added to the end of the last paragraph:

The limitations apply to the extent they are not prohibited under §§ 373-386 of the Slovak Commercial Code.

SOUTH AFRICA, NAMIBIA, BOTSWANA, LESOTHO AND SWAZILAND Limitation of Liability: The following is added to this section:

Lenovo’s entire liability to you for actual damages arising in all situations

Appendix B. Warranty information 67

involving nonperformance by Lenovo in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from Lenovo.

UNITED KINGDOM Limitation of Liability: The following replaces the terms of this section is in its

entirety:

Circumstances may arise where, because of a Default, you are entitled to recover damages from Lenovo.

This section sets out the extent of Lenovo’s liability and your sole remedy.

1. Lenovo will accept unlimited liability for: a. death or personal injury caused by the negligence of Lenovo; and b. any breach of its obligations implied by Section 12 of the Sale of Goods

Act 1979 or Section 2 of the Supply of Goods and Services Act 1982, or any statutory modification or re-enactment of either such Section.

Lenovo will accept unlimited liability, subject always to the Items for

Which Lenovo is Not Liable below, for physical damage to your tangible property resulting from the negligence of Lenovo.

3. Lenovo’s entire liability for actual damages for any one Default will not in any event, except as provided in items 1 and 2 above, exceed 125% of the total purchase price payable or the charges for the Machine directly relating to the Default.

68 ThinkPad

limits also apply to Lenovo’s suppliers, resellers and Service Providers.

These They state the maximum for which Lenovo and such suppliers, resellers and Service Providers are collectively responsible.

Items for Which Lenovo is Not Liable

Save with respect to any liability referred to in item 1 above, under no circumstances is Lenovo or any of its suppliers, resellers or Service Providers liable for any of the following, even if Lenovo or they were informed of the possibility of such losses:

1. loss of, or damage to, data;

2. special, indirect, or consequential loss; or

3. loss of profits, business, revenue, goodwill, or anticipated savings.

Z60t and Z60m Series Service and Troubleshooting Guide

Part 3 - Warranty Information

This Part 3 provides information regarding the warranty applicable to your Machine, including the warranty period and type of warranty service Lenovo provides.

Warranty Period

The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China.

A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for:

a. parts and labor during the first year of the warranty period; and

b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for any labor provided in performance of the repair or replacement(s) in the second and third year of warranty period.

ThinkPad Z60t Series computer

Machine Type Country or Region of Purchase Warranty period

2511 US, Canada, Brazil, Mexico,

Japan, and Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 1 year Battery pack - 1 year

Types of Warranty Service

6 1

7 1

Japan, and Australia

2512 US, Canada, Brazil, Mexico,

Japan, and Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 1 year Battery pack - 1 year

6 1

7 1

Japan, and Australia

2513 US, Canada, Brazil, Mexico, and

Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 3 years Battery pack - 1 year

6 1

7 1

Japan, and Australia

Japan Parts and Labor - 1 year

Battery pack - 1 year

2514 All Parts and Labor - 3 years

Battery pack - 1 year

6 1

5 1

Appendix B. Warranty information 69

ThinkPad Z60m Series computer

Machine Type Country or Region of Purchase Warranty period

2529 US, Canada, Brazil, Mexico,

Japan, and Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 1 year Battery pack - 1 year

Types of Warranty Service

6 1

7 1

Japan, and Australia

2530 US, Canada, Brazil, Mexico,

Japan, and Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 1 year Battery pack - 1 year

6 1

7 1

Japan, and Australia

2531 US, Canada, Brazil, Mexico, and

Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 3 years Battery pack - 1 year

6 1

7 1

Japan, and Australia

Japan Parts and Labor - 1 year

Battery pack - 1 year

2532 All Parts and Labor - 3 years

Battery pack - 1 year

2533 US, Canada, Brazil, Mexico,

Japan, and Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 1 year Battery pack - 1 year

6 1

5 1

6 1

7 1

Japan, and Australia

2534 US, Canada, Brazil, Mexico,

Japan, and Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 1 year Battery pack - 1 year

6 1

7 1

Japan, and Australia

2535 US, Canada, Brazil, Mexico, and

Australia

All other countries except the US, Canada, Brazil, Mexico,

Parts and Labor - 3 years Battery pack - 1 year

6 1

7 1

Japan, and Australia

Japan Parts and Labor - 1 year

Battery pack - 1 year

6 1

70 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Types of Machine Type Country or Region of Purchase Warranty period

2536 All Parts and Labor - 3 years

Battery pack - 1 year

Warranty

Service

Types of Warranty Service

If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside your Service Provider’s normal service area, contact your local Service Provider representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. Yo u may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your receipt of the replacement.

2. On-site Service

Your Service Provider will either repair or exchange the failing Machine at your location and verify its operation. Yo u must provide suitable working area to allow disassembly and reassembly of the Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to a designated service center.

3. Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by your Service Provider. A shipping container will be provided to you for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, the service center will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification.

Appendix B. Warranty information 71

4. Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the failing Machine suitably packaged to a designated location. After the Machine has been repaired or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

5. CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (see above).

6. CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (see above).

7. CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see above).

a 5, 6 or 7 type of warranty service is listed, your Service Provider

When will determine which type of warranty service is appropriate for the repair.

* This type of service is called ThinkPad EasyServ or EasyServ in some countries.

To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most current phone numbers, go to http://www.lenovo.com/think/support and click

Support phone list.

Country or Region Telephone Number

Africa Africa: +44 (0)1475 555 055

South Africa: +27 11 3028888 and 0800110756 Central Africa: Contact the nearest IBM Business Partner

Argentina 0800-666-0011 (Spanish)

Australia 131-426 (English)

Austria +43-1-24592-5901 (30 day up and running support)

01-211-454-610 (Warranty service and support)

(German)

72 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Country or Region Telephone Number

Belgium 02-210-9820 (30 day up and running support)

02-225-3611 (Warranty service and support) (Dutch) 02-210-9800 (30 day up and running support) 02-225-3611 (Warranty service and support) (French)

Bolivia 0800-0189 (Spanish)

Brazil Sao Paulo region: (11) 3889-8986

Toll free outside Sao Paulo region: 0800-7014-815 (Brazilian Portuguese)

Canada 1-800-565-3344 (English, French)

In Toronto only call: 416-383-3344

Chile 800-224-488 (Spanish)

China 800 810 1818 (Mandarin)

China (Hong Kong S.A.R.) Home PC: 852 2825 7799

Commercial PC: 852 8205 0333 ThinkPad and WorkPad: 852 2825 6580 (Cantonese, English, Putonghua)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 284-3911 (Spanish)

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark 4520-8200 (30 day up and running support)

7010-5150 (Warranty service and support) (Danish)

Dominican Republic 566-4755

566-5161 ext. 8201 Toll Free within the Dominican Republic: 1-200-1929 (Spanish)

Ecuador 1-800-426911 (Spanish)

El Salvador 250-5696 (Spanish)

Estonia +386-61-1796-699

Finland 09-459-6960 (30 day up and running support)

+358-001-4260 (Warranty service and support) (Finnish)

France 0238-557-450 (30 day up and running support)

0810-631-213 (Hardware Warranty service and support) 0810-631-020 (Software Warranty service and support) (French)

Germany 07032-15-49201 (30 day up and running support)

01805-25-35-58 (Warranty service and support) (German)

Greece +30-210-680-1700

Appendix B. Warranty information 73

Country or Region Telephone Number

Guatemala 335-8490 (Spanish)

Honduras Tegucigalpa & San Pedro Sula: 232-4222

San Pedro Sula: 552-2234 (Spanish)

Hungary +36-1-382-5720

India 1600-44-6666

Alternate Toll Free: +91-80-26788940 (English)

Indonesia 800-140-3555 (Bahasa, Indonesian, English)

Ireland 01-815-9202 (30 day up and running support)

01-881-1444 (Warranty service and support) (English)

Italy 02-7031-6101 (30 day up and running support)

+39-800-820094 (Warranty service and support) (Italian)

Japan Desktop:

Toll free: 0120-887-870 For International: +81-46-266-4724

ThinkPad: Toll free: 0120-887-874 For International: +81-46-266-4724

Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for ″English support please,″ and your call will be transferred to an English speaking operator.

PC Software: 0120-558-695 Overseas calls: +81-44-200-8666 (Japanese)

Korea 1588-5801 (Korean)

Latvia +386-61-1796-699

Lithuania +386-61-1796-699

Luxembourg +352-298-977-5063 (French)

Malaysia 1800-88-8558 (English/Bahasa Melayu)

Malta +356-23-4175

Mexico 001-866-434-2080 (Spanish)

Middle East +44 (0)1475-555-055

Netherlands +31-20-514-5770 (Dutch)

74 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Country or Region Telephone Number

New Zealand 0800-446-149 (English)

Nicaragua 255-6658 (Spanish)

Norway 6681-1100 (30 day up and running support)

8152-1550 (Warranty service and support) (Norwegian)

Panama 206-6047 (Spanish)

Peru 0-800-50-866 (Spanish)

Philippines 1800-1888-1426 (English)

+63-2-995-8420 (Philipino)

Poland +48-22-878-6999

Portugal +351-21-892-7147 (Portuguese)

Romania +4-021-224-4015

Russian Federation +7-095-940-2000 (Russian)

Singapore 1800-3172-888 (English/Bahasa/Melayu)

Slovakia +421-2-4954-1217

Slovenia +386-1-4796-699

Spain +34-91-714-7983, +34-91-397-6503 (Spanish)

Sri Lanka +94-11-2448-442 (English)

Sweden 08-477-4420 (30 day up and running support)

077-117-1040 (Warranty service and support) (Swedish)

Switzerland 058-333-0900 (30 day up and running support)

0800-55-54-54 (Warranty service and support) (German/French/Italian)

Taiwan 886-2-8723-9799 (Mandarin)

Thailand 1-800-299-229 (Thai)

Turkey 00800-4463-2041 (Turkish)

United Kingdom 01475-555-055 (30 day up and running support)

08705-500-900 (Hardware Warranty service and support) 08457-151-516 (Software Warranty service and support) (English)

United States 1-800-426-7378

(English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-2011 (Spanish)

Vietnam For northern area and Hanoi: 84-4-8436675

For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)

Appendix B. Warranty information 75

Guarantee supplement for Mexico

This supplement is considered part of Lenovo’s Statement of Limited Warranty and shall be effective solely and exclusively for products distributed and commercialized within Territory of the Mexican United States. In the event of a conflict, the terms of this supplement shall apply.

All software programs pre-loaded in the equipment shall only have a thirty(30) day guarantee for installation defects from the date of purchase. Lenovo is not responsible for the information in such software programs and/or any additional software programs installed by you or installed after purchase of the product.

Services not chargeable to the guarantee shall be charged to the final user, prior an authorization.

In the event that warranty repair is required please call the Customer Support Center at 001-866-434-2080, where you will be directed to the nearest Authorized Service Center. Should no Authorized Service Center exist in your city, location or within 70 kilometers of your city or location, the guarantee includes any reasonable delivery charges related to the transportation of the product to our nearest Authorized Service Center. Please call the nearest Authorized Service Center to obtain the necessary approvals or information concerning the shipment of the product and the shipment address.

76 ThinkPad

To obtain a list of Authorized Service Centers, please visit: http://www.pc.ibm.com/la/centros_de_servicio/servicio_mexico/ servicio_mexico.html

Manufactured by: SCI Systems de México, S.A. de C.V. Av. De la Solidaridad Iberoamericana No. 7020 Col. Club de Golf Atlas El Salto, Jalisco, México C.P. 45680, Tel. 01-800-3676900

Marketing by: Lenovo de México, Comercialización y Servicios, S. A. de C. V. Alfonso Nápoles Gándara No 3111 Parque Corporativo de Peña Blanca Delegación Álvaro Obregón México, D.F., México C.P. 01210, Tel. 01-800-00-325-00

Z60t and Z60m Series Service and Troubleshooting Guide

Appendix C. Customer Replaceable Units (CRUs)

For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts.

Listed below are the CRUs and the documentation where removal/replacement instructions are located

Service and Troubleshooting Guide

Setup Poster Access Help

Online Hardware Maintenance Manual

Online Video

Tier 1 CRUs

Battery X X X X

Hard disk drive X X X X

Optical drive X X X

Ultrabay device X X X

Optional

X X X X

Memory

AC adapter

and power cord

Phone line cord X

TrackPoint cap X

Tier 2 CRUs

Memory

X X X

(standard)

Keyboard X X X

Palm rest -

X X X integrated with touch pad and Fingerprint reader

Mini-PCI Card X X X

Communication

X X X Daughter Card

You can find instructions for replacing CRUs in Access Help, your on-board help. To start Access Help, press the ThinkVantage button on your ThinkPad and then click Access Help.

If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources:

v The Online Hardware Maintenance Manual and Online Videos available

from the Support Web site www.lenovo.com/think/support

v The Customer Support Center. For the telephone number of the Support

Center for your country or region, see “Worldwide telephone list” on page

72.

78 ThinkPad

Z60t and Z60m Series Service and Troubleshooting Guide

Lenovo Z60M, Z60T User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Important safety information

Conditions that require immediate action

General safety guidelines

Service

Power cords and power adapters

Extension cords and related devices

Plugs and outlets

Batteries

Heat and product ventilation

CD and DVD drive safety

Additional safety information

Laser compliance statement

Important notice for users

Important regulatory notice for users

Information about hard disk capacity

Finding information with the ThinkVantage button

Chapter 1. Overview of your new ThinkPad computer

Your ThinkPad Z60t Series computer at a glance

Your ThinkPad Z60m Series computer at a glance

ThinkPad Z60t Series Features

ThinkPad Z60m Series Features

Specifications

Caring for your ThinkPad computer

Chapter 2. Solving computer problems

Diagnosing problems

Troubleshooting

Error messages

Errors without messages

A password problem

A power switch problem

Keyboard problems

UltraNav problems

Standby or hibernation problems

Computer screen problems

Battery problems

Hard disk drive problems

A startup problem

Fingerprint authentication problems

Other problems

Starting BIOS Setup Utility

Recovering pre-installed software

Upgrading the hard disk drive

Replacing the battery

Chapter 3. Getting help and service

Getting help and service

Getting help on the Web

Calling the Customer Support Center

Getting help around the world

Appendix A. Wireless related information

Wireless interoperability

Usage environment and your health

Authorized Operation Within the United States and Canada

Enabling Extended Channel Mode

Appendix B. Warranty information

Lenovo Statement of Limited Warranty

Part 1 - General Terms

Part 2 - Country-unique Terms

Part 3 - Warranty Information

Warranty Period

Types of Warranty Service

Worldwide telephone list

Guarantee supplement for Mexico

Appendix C. Customer Replaceable Units (CRUs)