Lenovo ThinkPad 11e Chromebook 3rd Gen, ThinkPad Yoga 11e Chromebook 3rd Gen Hardware Maintenance Manual [en, ar, cs, da, de, es, fi, fr, he, id, it, nb, nl, pl, pt, ru, sr, sv, th, uk, zc, zh]

ThinkPad11eChromebook3rdGenand
ThinkPadYoga11eChromebook3rdGen
HardwareMaintenanceManual

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation
underAppendixA“Notices”onpage79.

FirstEdition(March2016)

©CopyrightLenovo2016.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuanttoaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Safetyinformation.....1

Generalsafety...............1

Electricalsafety..............1

Safetyinspectionguide...........2

Handlingdevicesthataresensitivetoelectrostatic

discharge.................3

Groundingrequirements...........4

Safetynotices(multilingualtranslations).....4

Chapter2.Importantservice

information..............19

Powermanagement............19

Symptom-to-FRUindex...........19

LCD-relatedsymptoms.........20

Intermittentproblems..........20

Undeterminedproblems.........21

OverviewoftheChromebookUSBrepairshim..21

Creatingtherepairshim.........22

Removingandreinstallingthewrite-protect

screw................22

Usingtherepairshim..........23

Factorytestitems............24

StrategyforreplacingFRUs.........25

Importantnoticeforreplacingasystem

board................25

Howtouseerrormessage........25

StrategyforreplacingFRUsforCTO,special-bid,

andstandardmodels............25

Productdefinition............25

FRUidentification............26

Chapter3.Generalcheckout.....27

Whattodofirst..............27

Powersystemcheckout...........28

Checkingtheacpoweradapter......28

Checkingthebatteryandoperational

charging...............29

Chapter4.Functionkeys.......31

Chapter5.Locations.........33

Locatingcomputercontrols,connectors,and

indicators.................33

Frontview...............33

Left-sideview.............35

Bottomview..............36

LocatingFRUsandCRUs..........36

MajorFRUs..............37

LCDFRUs..............39

Miscellaneousparts...........42

Connectorandcableguide........42

LookingupFRUinformation.........45

Chapter6.FRUreplacement

notices................47

Commonservicetools...........47

Screwnotices...............47

Hardwareidentity.............48

PrerequisiteforreplacingaFRU........48

Chapter7.Removingorreplacinga

FRU..................51

Generalguidelines.............51

Disablingthebattery............52

1010Bottomcover.............52

1020Battery...............53

1030WirelessLANcard...........54

1040Keyboard..............55

1050KeyboardbezelassemblyandSDcard

reader..................57

1060I/Obracket,dc-inbracket,systemboard

assembly,dc-inconnector,andheatsink....60

1070LCDunit...............65

RemovinganLCDFRUformodelswithouttouch

panel..................66

2010LCDbezelassembly........66

2020LCDpanelandLCDcable......67

2030Camera/microphoneboard......69

2040Hinges..............69

RemovinganLCDFRUformodelswithtouch

panel..................71

3010LCDpanelassembly,LCDcable,and

LCDpanelbrackets...........71

3020Camera/microphoneboardandsensor

board................74

3030Hinges..............76

AppendixA.Notices..........79

Electronicemissionsnotices.........80

Trademarks................80

AppendixB.Abbreviationtable....81

©CopyrightLenovo2016

i

iiThinkPad11eChromebook3rdGenandThinkPadY oga11eChromebook3rdGenHardwareMaintenanceManual

Aboutthismanual

ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad

®

products.

ThinkPad11eChromebook3rdGenMachinetypes(MT)20GDand20GF

ThinkPadY oga

®

11eChromebook3rdGenMachinetypes(MT)20GCand20GE

Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.

Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPad
products.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safetyinformation”
onpage1andChapter2“Importantserviceinformation”onpage19.

©CopyrightLenovo2016

iii

ivThinkPad11eChromebook3rdGenandThinkPadY oga11eChromebook3rdGenHardwareMaintenanceManual

Chapter1.Safetyinformation

Thischapterpresentsfollowingsafetyinformationthatyoumustbefamiliarwithbeforeyouservicea
ThinkPadnotebookcomputer.

•“Generalsafety”onpage1

•“Electricalsafety”onpage1

•“Safetyinspectionguide”onpage2

•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3

•“Groundingrequirements”onpage4

•“Safetynotices(multilingualtranslations)”onpage4

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Makesurethatyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat

youthinkistooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

•Beforeyoustartthemachine,makesurethatotherservicetechniciansandthecustomer'spersonnelare
notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour
sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.

Attention:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan
louversorcoverthemwithlabelsorstickers.

Electricalsafety

Observethefollowingruleswhenworkingonelectricalequipment.

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberfloormatsthatcontainsmallconductivefiberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.

©CopyrightLenovo2016

1

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.

•Ifyouhavetoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.

Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metalfloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
–Similarunitsaslistedabove
Thispracticeensurescorrectgroundingoftheunits.

•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.

Safetyinspectionguide

Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon- ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.

2ThinkPad11eChromebook3rdGenandThinkPadY oga11eChromebook3rdGenHardwareMaintenanceManual

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)

•Explosivehazards,suchasadamagedbatteryorabulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Poweroffthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:

a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.

b.Thepowercordshouldbetheauthorizedtypespecifiedforyourcomputer.Goto:

http://www.lenovo.com/serviceparts-lookup

c.Insulationmustnotbefrayedorworn.

4.Checkforcrackedorbulgingbatteries.

5.Removethecover.

6.Checkforanyobviousnon- ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.

7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.

8.Checkforworn,frayed,orpinchedcables.

9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingdevicesthataresensitivetoelectrostaticdischarge

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.

Notes:

1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeople.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.

•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.

Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

Chapter1.Safetyinformation3

–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor

referencepoint.Y oucanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundgroundprongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.

Safetynotices(multilingualtranslations)

Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•BrazilianPortuguese

•French

•German

•Hebrew

•Japanese

•Korean

•Spanish

•T raditionalChinese

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10ThinkPad11eChromebook3rdGenandThinkPadY oga11eChromebook3rdGenHardwareMaintenanceManual

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12ThinkPad11eChromebook3rdGenandThinkPadYoga11eChromebook3rdGenHardwareMaintenanceManual

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16ThinkPad11eChromebook3rdGenandThinkPadYoga11eChromebook3rdGenHardwareMaintenanceManual

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18ThinkPad11eChromebook3rdGenandThinkPadYoga11eChromebook3rdGenHardwareMaintenanceManual

Chapter2.Importantserviceinformation

Thischapterintroducesfollowingimportantserviceinformationthatappliestoallmachinetypessupported
bythismanual:

•“StrategyforreplacingFRUs”onpage25
–“Importantnoticeforreplacingasystemboard”onpage25
–“Howtouseerrormessage”onpage25

•“StrategyforreplacingFRUsforCTO,special-bid,andstandardmodels”onpage25
–“Productdefinition”onpage25
–“FRUidentification”onpage26

Important:

•AdvisecustomerstovisittheLenovo
softwarefixes,downloadthedrivers,andfollowtheon-screeninstructionstoinstallthedrivers.For
additionalassistance,customersmightcalltheLenovoCustomerSupportCenter.Telephonenumbersfor
theLenovoSupportCenterareavailableat:
http://www.lenovo.com/support/phone

•ServicetrainingdocumentsforLenovoauthorizedservicetechniciansareavailableatthefollowingWeb
site.ThedisassemblyandreassemblyvideosthatshowtheFRUremovalandreplacementprocedures
arecontainedinthedocuments.
http://www.lenovoservicetraining.com

®

SupportWebsiteathttp://www.lenovo.com/supporttoviewthe

Powermanagement

Toreducepowerconsumption,putthecomputerintosleepmodeifyoudonotuseit.

Whenthecomputerenterssleepmode,thefollowingeventsoccur:

•TheLCDispoweredoff.

•Themicroprocessorstops.

Toentersleepmode,closethelidifyouareloggedin.T oresumefromsleepmode,openthecomputer
lidandpressanykey.

Note:Ifyouarenotloggedin,closingthelidwillshutdownthecomputer.

Incertaincircumstances,thecomputergoesintosleepmodeautomatically:

•Afteraperiodofinactivity

•Whenthebatteryindicatorblinksorange,indicatingthatthebatterypowerislow

Note:Thecomputerdoesnotacceptanyinputimmediatelyafteritenterssleepmode.Waitafewseconds
beforetakinganyactiontoreenteroperationmode.

Also,ineitherofthefollowingevents,thecomputerautomaticallyreturnsfromsleepmodeandresumes
operation:

Symptom-to-FRUindex

Thissectioncontainsfollowinginformation:

•“LCD-relatedsymptoms”onpage20

•“Intermittentproblems”onpage20

•“Undeterminedproblems”onpage21

©CopyrightLenovo2016

19

Thesymptom-to-FRUindexinthissectionlistssymptomsanderrorsandtheirpossiblecauses.Themost
likelycauseislistedfirst,inboldfacetype.

Note:DotheFRUreplacementorotheractionsinthesequenceshowninthecolumnheaded“FRUor
action,insequence. ”IfreplacingaFRUdoesnotsolvetheproblem,puttheoriginalpartbackinthe
computer.DonotreplaceanondefectiveFRU.

Thisindexcanalsohelpyoudetermine,duringregularservicing,whatFRUsarelikelytoneedtobe
replacednext.

AnumericerrorisdisplayedforeacherrordetectedinPOSTorsystemoperation.Inthedisplays,ncan
beanynumber.

Ifnonumericcodeisdisplayed,checkthenarrativedescriptionsofsymptoms.Ifthesymptomisnot
describedthere,goto“Intermittentproblems”onpage20.

Note:ForadevicenotsupportedbydiagnosticcodesintheThinkPadnotebookcomputers,seethe
manualforthatdevice.

LCD-relatedsymptoms

Important:TheTFTLCDforthenotebookcomputercontainsmanythin-filmtransistors(TFTs).The

presenceofasmallnumberofdotsthataremissing,discolored,oralwayslightedischaracteristicofTFT
LCDtechnology,butexcessivepixelproblemscancauseviewingconcerns.IftheLCDyouareservicinghas
twoorlessvisibledefectivepixels,itshouldnotbeconsideredfaulty.However,iftheLCDhasthreeormore
visibledefectivepixels,itwillbedeemedasdefectivebyLenovoanditshouldbereplaced.

Notes:

•ThispolicyappliestoallThinkPadnotebookspurchasedon1January,2008orlater.

•LenovowillnotprovidereplacementiftheLCDiswithinspecificationaswecannotguaranteethat
anyreplacementLCDwillhavezeropixeldefects.

•OnepixelconsistsofR,G,Bsub-pixels.

Table1.LCD-relatedsymptoms

Symptomorerror

Nobeep,system-statusindicatoron,andablankLCD
duringPOST.

•LCDbacklightnotworking.

•LCDtoodark.

•LCDbrightnesscannotbeadjusted.

•LCDcontrastcannotbeadjusted.

•LCDscreenunreadable.

•Charactersmissingpixels.

•Screenabnormal.

•Wrongcolordisplayed.

HorizontalorverticallinesdisplayedonLCD.LCDassembly

FRUoraction,insequence

Systemboard

1.ReseattheLCDconnectors.

2.LCDassembly

3.Systemboard

1.Seeimportantnotefor“LCD-relatedsymptoms. ”

2.ReseatallLCDconnectors.

3.LCDassembly

4.Systemboard

Intermittentproblems

Intermittentsystemhangproblemscanbeduetoavarietyofcausesthathavenothingtodowithahardware
defect,suchascosmicradiation,electrostaticdischarge,orsoftwareerrors.FRUreplacementshouldbe
consideredonlywhenaproblemrecurs.

Whenanalyzinganintermittentproblem,dothefollowing:

20ThinkPad11eChromebook3rdGenandThinkPadYoga11eChromebook3rdGenHardwareMaintenanceManual

1.Runthediagnostictestforthesystemboardinloopmodeatleast10times.

2.Ifnoerrorisdetected,donotreplaceanyFRUs.

3.Ifanyerrorisdetected,replacetheFRUshownbytheFRUcode.Rerunthetesttoverifythatno
moreerrorsexist.

Undeterminedproblems

Ifthediagnostictestsdidnotidentifytheadapterordevicethathasfailed,ifwrongdevicesareinstalled,
orifthesystemsimplyisnotoperating,followtheseprocedurestoisolatethefailingFRU(donotisolate
FRUsthathavenodefects).

Verifythatallattacheddevicesaresupportedbythecomputer.

Verifythatthepowersupplybeingusedatthetimeofthefailureisoperatingcorrectly.See“Powersystem
checkout”onpage28.

1.Turnoffthecomputer.

2.VisuallycheckeachFRUfordamage.ReplaceanydamagedFRU.

3.Removeordisconnectallofthefollowingdevices:
a.Non- ThinkPaddevices
b.Printer,mouse,andotherexternaldevices
c.Externaldiskettedriveoropticaldrive
d.Wirelesscards

4.Turnonthecomputer.

5.Determinewhethertheproblemhasbeensolved.

6.Iftheproblemdoesnotrecur,reconnecttheremoveddevicesoneatatimeuntilyoufindthefailingFRU.

7.Iftheproblemremains,replacethefollowingFRUsoneatatime(donotreplaceanondefectiveFRU):
a.Systemboard
b.LCDassembly

OverviewoftheChromebookUSBrepairshim

YoucanuseaChromebookUSBrepairshim(hereafterreferredtoastherepairshim)astherecoverysolution
ontheChromeOSoperatingsystem.

Therepairshimisabootabledevicethatisrequiredtoservicethecomputer.Therepairshimisusedfor
thefollowingpurposes:

•Diagnoseproblemsandrestorethesystemtothefactory-defaultsettings.

•Refreshthesystemwiththelatestfirmwareandsoftware.

TherepairshimisnotnecessarywhenaCustomerReplaceableUnit(CRU)isreplaced.Ifanon-CRUis
broken,orthereisastrongsuspicionthataparticularnon-CRUisdefective,itcanbereplaceddirectly.
Otherwise,therepairshimmustbeusedtodiagnoseproblemsbeforeanynon-CRUisreplaced.

ThefollowingisthelistofCRUsforyourcomputer:

•acpoweradapter

•Powercord

•Bottomcover

ForCRUdefinition,see“LocatingFRUsandCRUs”onpage36

.

Chapter2.Importantserviceinformation21