Lenovo ThinkCentre M83z User Guide [en, br, id, uk]

ThinkCentreM83z
UserGuide

MachineTypes:10C2and10C3

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe

“Importantsafetyinformation”onpagev

andAppendixA“Notices”onpage79.

SecondEdition(June2014)

©CopyrightLenovo2014.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Importantsafetyinformation......v

Serviceandupgrades.............v

Staticelectricityprevention...........v

Powercordsandpoweradapters........vi

Extensioncordsandrelateddevices.......vi

Plugsandoutlets..............vii

Externaldevices..............vii

Heatandproductventilation.........vii

Operatingenvironment...........viii

Lasercompliancestatement.........viii

Powersupplystatement............ix

Cleaningandmaintenance...........ix

Tip-overhazardpreventionnotice........ix

Chapter1.Productoverview......1

Features..................1

Specifications................4

Lenovoprograms..............5

AccessingLenovoprogramsontheWindows

7operatingsystem............5

AccessingLenovoprogramsontheWindows

8.1operatingsystem...........6

AnintroductiontoLenovoprograms.....6

Locations..................8

Locatingconnectors,controls,andindicators

onthefrontofyourcomputer........9

Locatingconnectorsontherearofyour

computer...............10

Machinetypeandmodellabel.......11

Adjustingthecomputerstand.........12

Adjustingtheframestand........12

Adjustingthetilt-onlymonitorstand....12

Adjustingthefull-functionmonitorstand...13

Chapter2.Usingyourcomputer...15

Frequentlyaskedquestions.........15

NavigatingamongscreensontheWindows8.1

operatingsystem..............16

AccessingControlPanelontheWindows8.1

operatingsystem..............17

Usingthekeyboard.............17

UsingWindowsshortcutkeys.......17

Usingthefingerprintreader........18

Usingthewheelmouse...........18

Usingtheaudio..............19

Settingthevolumefromthedesktop....19

SettingthevolumefromControlPanel...19

UsingCDsandDVDs............19

HandlingandstoringCDandDVDmedia..20

PlayingaCDorDVD..........20

RecordingaCDorDVD.........21

Chapter3.Y ouandyourcomputer..23

Accessibilityandcomfort..........23

Arrangingyourworkspace........23

Comfort...............23

Glareandlighting............24

Aircirculation.............24

Electricaloutletsandcablelengths.....24

Accessibilityinformation.........24

Registeringyourcomputer..........28

Movingyourcomputertoanothercountryor

region..................28

Chapter4.Security..........29

Securityfeatures..............29

AttachingaKensington-stylecablelock.....30

Usingpasswords..............30

BIOSpasswords............30

Windowspasswords..........31

Configuringthefingerprintreader.......31

Usingandunderstandingfirewalls.......31

Protectingdataagainstviruses........31

Chapter5.Installingorreplacing

hardware...............33

Handlingstatic-sensitivedevices.......33

Installingexternaloptions..........33

ReplacingtheUSBkeyboardormouse.....33

Replacingthewirelesskeyboardormouse...34

Replacingthewirelesskeyboard......34

Replacingthewirelessmouse.......35

ReplacingthePS/2keyboardormouse.....37

Obtainingdevicedrivers...........37

Chapter6.Recoveryinformation...39

RecoveryinformationfortheWindows7operating

system..................39

Creatingandusingrecoverymedia.....39

Performingbackupandrecoveryoperations.40

UsingtheRescueandRecoveryworkspace.41

Creatingandusingarescuemedium....42

Reinstallingpreinstalledapplicationsand

devicedrivers.............43

Reinstallingsoftwareprograms......44

Reinstallingdevicedrivers........44

©CopyrightLenovo2014

i

Solvingrecoveryproblems........44

RecoveryinformationfortheWindows8.1

operatingsystem..............45

Refreshingyourcomputer........45

Resettingyourcomputertothefactorydefault

settings................45

Usingtheadvancedstartupoptions....45

RecoveringyouroperatingsystemifWindows

8.1failstostart.............45

Chapter7.UsingtheSetupUtility

program................47

StartingtheSetupUtilityprogram.......47

Viewingandchangingsettings........47

Usingpasswords..............47

Passwordconsiderations.........48

Power-OnPassword..........48

AdministratorPassword.........48

HardDiskPassword...........48

Setting,changing,anddeletingapassword.48

Enablingordisablingadevice........49

Selectingastartupdevice..........49

Selectingatemporarystartupdevice....49

Selectingorchangingthestartupdevice

sequence...............49

EnablingErPLPScompliancemode......50

ExitingtheSetupUtilityprogram.......51

Chapter8.Updatingsystem

programs...............53

UpdatingtheBIOS.............53

UpdatingtheBIOSfromadisc......53

UpdatingtheBIOSfromyouroperating

system................53

Audioproblems............61

CDproblems.............62

DVDproblems.............62

Intermittentproblems..........63

Keyboard,mouse,orpointingdevice

problems...............64

Monitorproblems............65

Networkingproblems..........67

Optionproblems............69

Performanceandlockupproblems.....69

Printerproblems............71

Serialconnectorproblems........71

Softwareproblems...........72

USBproblems.............72

LenovoSolutionCenter...........73

Chapter11.Gettinginformation,help,

andservice..............75

Informationresources............75

LenovoThinkVantageT ools........75

HelpandSupport............75

SafetyandWarranty...........75

LenovoWebsite............75

LenovoSupportWebsite.........76

Helpandservice..............76

Usingthedocumentationanddiagnostic

program...............76

Callingforservice............76

Usingotherservices..........77

Purchasingadditionalservices......77

AppendixA.Notices..........79

Trademarks................80

Chapter9.Preventingproblems...55

Keepingyourcomputercurrent........55

Gettingthelatestdevicedriversforyour

computer...............55

Updatingyouroperatingsystem......55

UsingSystemUpdate..........55

Cleaningandmaintenance..........56

Basics................56

Cleaningyourcomputer.........56

Goodmaintenancepractices.......57

Movingyourcomputer...........58

Chapter10.Troubleshootingand

diagnostics..............59

Basictroubleshooting............59

Troubleshootingprocedure..........60

Troubleshooting..............60

iiThinkCentreM83zUserGuide

AppendixB.Regulatory

information..............81

Exportclassificationnotice..........81

Electronicemissionsnotices.........81

FederalCommunicationsCommission

DeclarationofConformity........81

Eurasiancompliancemark..........83

Brazilregulatorynotice...........83

Mexicoregulatorynotice...........83

Additionalregulatoryinformation.......83

AppendixC.WEEEandrecycling

information..............85

ImportantWEEEinformation.........85

RecyclinginformationforJapan........85

RecyclinginformationforBrazil........86

BatteryrecyclinginformationforT aiwan.....86

BatteryrecyclinginformationfortheEuropean

Union..................86

AppendixD.RestrictionofHazardous

SubstancesDirective(RoHS).....89

EuropeanUnionRoHS...........89

ChinaRoHS................89

TurkishRoHS...............89

UkraineRoHS...............90

IndiaRoHS................90

AppendixE.ChinaEnergyLabel...91

AppendixF .ENERGYSTARmodel

information..............93

Index..................95

©CopyrightLenovo2014

iii

ivThinkCentreM83zUserGuide

Importantsafetyinformation

CAUTION:
Beforeusingthismanual,besuretoreadandunderstandalltherelatedsafetyinformationforthis
product.RefertotheinformationinthissectionandthesafetyinformationintheSafety,Warranty,and
SetupGuidethatyoureceivedwiththisproduct.Readingandunderstandingthissafetyinformation
reducestheriskofpersonalinjuryanddamagetoyourproduct.

IfyounolongerhaveacopyoftheSafety,Warranty,andSetupGuide,youcanobtainaPortableDocument
Format(PDF)versionfromtheLenovo
LenovoSupportWebsitealsoprovidestheSafety,Warranty,andSetupGuideandthisUserGuidein
additionallanguages.

®

SupportWebsiteathttp://www.lenovo.com/UserManuals.The

Serviceandupgrades

DonotattempttoserviceaproductyourselfunlessinstructedtodosobytheCustomerSupportCenteror
yourdocumentation.OnlyuseaServiceProviderwhoisapprovedtorepairyourparticularproduct.

Note:Somecomputerpartscanbeupgradedorreplacedbythecustomer.Upgradestypicallyare
referredtoasoptions.ReplacementpartsapprovedforcustomerinstallationarereferredtoasCustomer
ReplaceableUnits,orCRUs.Lenovoprovidesdocumentationwithinstructionswhenitisappropriatefor
customerstoinstalloptionsorreplaceCRUs.Y oumustcloselyfollowallinstructionswheninstallingor
replacingparts.TheOffstateofapowerindicatordoesnotnecessarilymeanthatvoltagelevelsinsidea
productarezero.Beforeyouremovethecoversfromaproductequippedwithapowercord,alwaysensure
thatthepoweristurnedoffandthattheproductisunpluggedfromanypowersource.Formoreinformation
onCRUs,refertoChapter5“Installingorreplacinghardware”onpage33
concerns,contacttheCustomerSupportCenter.

Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the
followingwarningsarerequiredforyoursafety.

CAUTION:

.Ifyouhaveanyquestionsor

Hazardousmovingparts.Keepfingersandotherbodypartsaway.

CAUTION:

Beforeyouopenthecomputercover,turnoffthecomputerandwaitseveralminutesuntilthe
computeriscool.

Staticelectricityprevention

Staticelectricity,althoughharmlesstoyou,canseriouslydamagecomputercomponentsandoptions.
Improperhandlingofstatic-sensitivepartscancausedamagetothepart.Whenyouunpackanoption

©CopyrightLenovo2014

v

orCRU,donotopenthestatic-protectivepackagecontainingthepartuntiltheinstructionsdirectyou
toinstallit.

WhenyouhandleoptionsorCRUs,orperformanyworkinsidethecomputer,takethefollowingprecautions
toavoidstatic-electricitydamage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlecomponentscarefully.Handleadapters,memorymodules,andothercircuitboardsbythe
edges.Nevertouchexposedcircuitry.

•Preventothersfromtouchingcomponents.

•Whenyouinstallastatic-sensitiveoptionorCRU,touchthestatic-protectivepackagecontainingthe
parttoametalexpansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwo
seconds.Thisreducesstaticelectricityinthepackageandyourbody.

•Whenpossible,removethestatic-sensitivepartfromthestatic-protectivepackagingandinstallthepart
withoutsettingitdown.Whenthisisnotpossible,placethestatic-protectivepackagingonasmooth,
levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Powercordsandpoweradapters

Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.

Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH05VV-F,3G,0.75mm
othercountries,thesuitabletypesshallbeusedaccordingly.

Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat
cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.

Alwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.

Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower
adapternearsinks,tubs,toilets,oronfloorsthatarecleanedwithliquidcleansers.Liquidscancausea
shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan
causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,
whichcaneventuallyresultinoverheating.

Ensurethatallpowercordconnectorsaresecurelyandcompletelypluggedintoreceptacles.

Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such
asdeformedplastic)attheacinputoranywhereonthepoweradapter.

Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor
overheatingorwherethepowercordappearstohavebeendamagedinanyway.

2

,orbetter.For

Extensioncordsandrelateddevices

Ensurethatextensioncords,surgeprotectors,uninterruptiblepowersupplies,andpowerstripsthatyouuse
areratedtohandletheelectricalrequirementsoftheproduct.Neveroverloadthesedevices.Ifpowerstrips
areused,theloadshouldnotexceedthepowerstripinputrating.Consultanelectricianformoreinformation
ifyouhavequestionsaboutpowerloads,powerrequirements,andinputratings.

viThinkCentreM83zUserGuide

Plugsandoutlets

Ifareceptacle(poweroutlet)thatyouintendtousewithyourcomputerequipmentappearstobedamaged
orcorroded,donotusetheoutletuntilitisreplacedbyaqualifiedelectrician.

Donotbendormodifytheplug.Iftheplugisdamaged,contactthemanufacturertoobtainareplacement.

Donotshareanelectricaloutletwithotherhomeorcommercialappliancesthatdrawlargeamountsof
electricity;otherwise,unstablevoltagemightdamageyourcomputer,data,orattacheddevices.

Someproductsareequippedwithathree-prongedplug.Thisplugfitsonlyintoagroundedelectricaloutlet.
Thisisasafetyfeature.Donotdefeatthissafetyfeaturebytryingtoinsertitintoanon-groundedoutlet.If
youcannotinserttheplugintotheoutlet,contactanelectricianforanapprovedoutletadapterortoreplace
theoutletwithonethatenablesthissafetyfeature.Neveroverloadanelectricaloutlet.Theoverallsystem
loadshouldnotexceed80percentofthebranchcircuitrating.Consultanelectricianformoreinformation
ifyouhavequestionsaboutpowerloadsandbranchcircuitratings.

Besurethatthepoweroutletyouareusingisproperlywired,easilyaccessible,andlocatedclosetothe
equipment.Donotfullyextendpowercordsinawaythatwillstressthecords.

Besurethatthepoweroutletprovidesthecorrectvoltageandcurrentfortheproductyouareinstalling.

Carefullyconnectanddisconnecttheequipmentfromtheelectricaloutlet.

Externaldevices

DonotconnectordisconnectanyexternaldevicecablesotherthanUniversalSerialBus(USB)cableswhile
thecomputerpowerison;otherwise,youmightdamageyourcomputer.Toavoidpossibledamageto
attacheddevices,waitatleastfivesecondsafterthecomputerisshutdowntodisconnectexternaldevices.

Heatandproductventilation

Computers,poweradapters,andmanyaccessoriescangenerateheatwhenturnedonandwhenbatteries
arecharging.Alwaysfollowthesebasicprecautions:

•Donotleaveyourcomputer,poweradapter,oraccessoriesincontactwithyourlaporanypartofyour
bodyforanextendedperiodwhentheproductsarefunctioningorwhenthebatteryischarging.Your
computer,poweradapter,andmanyaccessoriesproducesomeheatduringnormaloperation.Extended
contactwiththebodycouldcausediscomfortor,potentially,askinburn.

•Donotchargethebatteryoroperateyourcomputer,poweradapter,oraccessoriesnearflammable
materialsorinexplosiveenvironments.

•Ventilationslots,fans,andheatsinksareprovidedwiththeproductforsafety,comfort,andreliable
operation.Thesefeaturesmightinadvertentlybecomeblockedbyplacingtheproductonabed,sofa,
carpet,orotherflexiblesurface.Neverblock,cover,ordisablethesefeatures.

Inspectyourdesktopcomputerfordustaccumulationatleastonceeverythreemonths.Beforeinspecting
yourcomputer,turnoffthepowerandunplugthecomputer'spowercordfromtheelectricaloutlet;then
removeanydustfromventsandperforationsinthebezel.Ifyounoticeexternaldustaccumulation,then
examineandremovedustfromtheinsideofthecomputerincludingheatsinkinletfins,powersupplyvents,
andfans.Alwaysturnoffandunplugthecomputerbeforeopeningthecover.Ifpossible,avoidoperating
yourcomputerwithintwofeetofhigh-trafficareas.Ifyoumustoperateyourcomputerinornearahigh-traffic
area,inspectand,ifnecessary,cleanyourcomputermorefrequently.

©CopyrightLenovo2014

vii

Foryoursafetyandtomaintainoptimumcomputerperformance,alwaysfollowthesebasicprecautions
withyourdesktopcomputer:

•Keepthecoverclosedwheneverthecomputerispluggedin.

•Regularlyinspecttheoutsideofthecomputerfordustaccumulation.

•Removedustfromventsandanyperforationsinthebezel.Morefrequentcleaningsmightberequiredfor
computersindustyorhigh-trafficareas.

•Donotrestrictorblockanyventilationopenings.

•Donotstoreoroperateyourcomputerinsidefurniture,asthismightincreasetheriskofoverheating.

•Airflowtemperaturesintothecomputershouldnotexceed35°C(95°F).

•Donotinstallairfiltrationdevices.Theymayinterferewithpropercooling.

Operatingenvironment

Theoptimalenvironmentinwhichtouseyourcomputeris10°C–35°C(50°F–95°F)withhumidityranging
between35%and80%.Ifyourcomputerisstoredortransportedintemperatureslessthan10°C(50°F),
allowthecoldcomputertoriseslowlytoanoptimaloperatingtemperatureof10°C–35°C(50°F–95°F)before
use.Thisprocesscouldtaketwohoursinextremeconditions.Failuretoallowyourcomputertorisetoan
optimaloperatingtemperaturebeforeusecouldresultinirreparabledamagetoyourcomputer.

Ifpossible,placeyourcomputerinawell-ventilatedanddryareawithoutdirectexposuretosunshine.

Keepelectricalappliancessuchasanelectricfan,radio,high-poweredspeakers,airconditioner,and
microwaveovenawayfromyourcomputerbecausethestrongmagneticfieldsgeneratedbythese
appliancescandamagethemonitoranddataontheharddiskdrive.

Donotplaceanybeveragesontopoforbesidethecomputerorotherattacheddevices.Ifliquidisspilledon
orinthecomputeroranattacheddevice,ashortcircuitorotherdamagemightoccur.

Donoteatorsmokeoveryourkeyboard.Particlesthatfallintoyourkeyboardcancausedamage.

Lasercompliancestatement

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,fiberopticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespecifiedherein
mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.

viiiThinkCentreM83zUserGuide

Powersupplystatement

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabelattached.
Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwithoneoftheseparts,
contactaservicetechnician.

Cleaningandmaintenance

Keepyourcomputerandworkspaceclean.Shutdownthecomputerandthendisconnectthepower
cordbeforecleaningthecomputer.Donotsprayanyliquiddetergentdirectlyonthecomputeroruse
anydetergentcontainingflammablematerialtocleanthecomputer.Spraythedetergentonasoftcloth
andthenwipethecomputersurfaces.

Tip-overhazardpreventionnotice

•Placethecomputeronasturdyandlowbase,oranchorthefurnitureandpositionthecomputeras
farbackonthefurnitureaspossible.

•Keepremotecontrols,toys,andotheritemsthatmightattractchildrenoffthecomputer.

•Keepthecomputer,cables,andcordsoutofthereachofchildren.

•Supervisechildreninroomswherethesesafetytipshavenotbeenfollowed.

©CopyrightLenovo2014

ix

xThinkCentreM83zUserGuide

Chapter1.Productoverview

Thischapterprovidesinformationaboutthecomputerfeatures,specifications,softwareprogramsprovided
byLenovo,andlocationsofconnectors,components,partsonthesystemboard,andinternaldrives.

Features

Thissectionintroducesthecomputerfeatures.Theinformationcoversavarietyofmodels.

Microprocessor

Toviewthemicroprocessorinformationofyourcomputer,dothefollowing:

•OntheMicrosoft
toviewtheinformation.

•OntheMicrosoftWindows8.1operatingsystem,gotothedesktopandmoveyourpointertothe
top-rightorbottom-rightcornerofthescreentodisplaythecharms.ThenclickSettings➙PCinfoto
viewtheinformation.

Memory

Yourcomputersupportsuptotwodoubledatarate3smalloutlinedualinlinememorymodules(DDR3
SODIMMs).

Note:Themaximumsystemmemorycapacityis16GB.

®

Windows

®

7operationsystem,clickStart,right-clickComputer,andselectProperties

Internaldrives

•Cardreader(insomemodels)

•Hybriddrive(insomemodels)

•Slimopticaldrive(insomemodels)

•Solid-statedrive(insomemodels)

•StandardSerialAdvancedT echnologyAttachment(SATA)harddiskdrive

Videosubsystem

•VGA-outconnector

Audiosubsystem

•Integratedhigh-definition(HD)audio

•Microphoneconnectorandheadphoneconnector

•Internalspeakers

Systemmanagementfeatures

•Abilitytostorepower-onself-test(POST)hardwaretestresults

•DesktopManagementInterface(DMI)
DesktopManagementInterfaceprovidesacommonpathforuserstoaccessinformationaboutall

aspectsofacomputer,includingprocessortype,installationdate,attachedprintersandotherperipherals,
powersources,andmaintenancehistory.

©CopyrightLenovo2014

1

•ErPLPScompliancemode
Theenergy-relatedproductsdirective(ErP)lowestpowerstate(LPS)compliancemodereducesthe

consumptionofelectricitywhenyourcomputerisinsleeporoffmode.Formoreinformation,see
“EnablingErPLPScompliancemode”onpage50

.

•PrebootExecutionEnvironment(PXE)
ThePrebootExecutionEnvironmentisanenvironmenttostartcomputersusinganetworkinterface

independentofdatastoragedevices(suchastheharddiskdrive)orinstalledoperatingsystems.

•Systemmanagement(SM)basicinput/outputsystem(BIOS)andSMsoftware
TheSMBIOSspecificationdefinesdatastructuresandaccessmethodsinaBIOSthatallowsauseror

applicationtostoreandretrieveinformationspecificaboutthecomputerinquestion.

•WakeonLAN
WakeonLANisanEthernetcomputernetworkingstandardthatallowsacomputertobeturnedon

orwokenupbyanetworkmessage.Themessageisusuallysentbyaprogramrunningonanother
computeronthesamelocalareanetwork(LAN).

•WindowsManagementInstrumentation(WMI)
WindowsManagementInstrumentationisasetofextensionstotheWindowsDriverModel.Itprovidesan

operatingsysteminterfacethroughwhichinstrumentedcomponentsprovideinformationandnotification.

Input/Output(I/O)features

•100/1000MbpsEthernetconnector

•9-pinserialconnector(insomemodels)

•Audioconnectors(microphoneconnectorandheadphoneconnector)

•PersonalSystem/2(PS/2)keyboardconnector(insomemodels)

•PS/2mouseconnector(insomemodels)

•UniversalSerialBus(USB)connectors

•VGA-outconnector

Formoreinformation,see“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”on
page9

and“Locatingconnectorsontherearofyourcomputer”onpage10.

Expansion

•Cardreader(insomemodels)

•Harddiskdrivebay

•MiniPCIcardslot

•Opticaldrivebay(insomemodels)

Powersupply

150-wattautomaticvoltage-sensingpowersupply

Securityfeatures

•Abilitytoenableanddisableadevice

•AbilitytoenableanddisableUSBconnectorsindividually

•ComputraceAgentsoftwareembeddedinfirmware

•Coverpresenceswitch(alsocalledintrusionswitch)(insomemodels)

•Keyboardwithfingerprintreader(shippedwithsomemodels)

2ThinkCentreM83zUserGuide

•Power-onPassword(POP),administratorpassword,andHardDiskPasswordtodeterunauthorized
useofyourcomputer

•Startupsequencecontrol

•Startupwithoutkeyboardormouse

•SupportforaKensington-stylecablelock

•TrustedPlatformModule(TPM)

Formoreinformation,seeChapter4“Security”onpage29.

Preinstalledoperatingsystem

Yourcomputerispreinstalledwithoneofthefollowingoperatingsystems:

•Windows7

•Windows8.1

Operatingsystem,certifiedortestedforcompatibility

•Linux

®

1

(variesbymodeltype)

1.Theoperatingsystem(s)listedherearebeingcertifiedortestedforcompatibilityatthetimethispublicationgoesto

press.AdditionaloperatingsystemsmightbeidentifiedbyLenovoascompatiblewithyourcomputerfollowingthe
publicationofthismanual.Thislistissubjecttochange.Todetermineifanoperatingsystemhasbeencertifiedor
testedforcompatibility,checktheWebsiteoftheoperatingsystemvendor.

Chapter1.Productoverview3

Specifications

Thissectionliststhephysicalspecificationsforyourcomputer.

DimensionsandWeight

•Modelswithframestand

Width:540mm(21.26inches)
Height:396mm(15.59inches)
Depth:94mm(3.70inches)
Maximumconfigurationasshipped:7.5kg(16.53lb)

•Modelswithtilt-onlymonitorstand

Width:540mm(21.26inches)
Height:428mm(16.85inches)
Depth:175mm(6.89inches)
Maximumconfigurationasshipped:9kg(19.84lb)

•Modelswithfull-functionmonitorstand

Width:540mm(21.26inches)
Height:446mm(17.56inches)
Depth:250mm(9.84inches)
Maximumconfigurationasshipped:9.95kg(21.93lb)

Environment

•Airtemperature:

Operating:From10°C(50°F)to35°C(95°F)
Storageinoriginalshippingpackage:From-40°C(-40°F)to60°C(140°F)
Storagewithoutpackage:From-10°C(14°F)to60°C(140°F)

•Humidity:

Operating:20%–80%(non-condensing)
Storage:20%–90%(non-condensing)

•Altitude:

Operating:From-15.2m(-50ft)to3048m(10000ft)
Storage:From-15.2m(-50ft)to10668m(35000ft)

Electricalinput

Inputvoltage:

•Lowrange:

Minimum:100Vac
Maximum:127Vac
Inputfrequency:50/60Hz

•Highrange:

Minimum:200Vac
Maximum:240Vac
Inputfrequency:50/60Hz

4ThinkCentreM83zUserGuide

Lenovoprograms

YourcomputercomeswithLenovoprogramstohelpyouworkmoreeasilyandsecurely.Dependingon
theWindowsoperatingsystempreinstalled,theprogramsmightvary.

AccessingLenovoprogramsontheWindows7operatingsystem

YoucanaccessLenovoprogramsontheWindows7operatingsystemthroughWindowsSearchorfrom
ControlPanel.TheiconnamedisplayedinthesearchresultorControlPanelmightbedifferentfromthe
programname.YoucanfindtheprogrambyitsprogramnameoriconnameasshownintheLenovo
programsavailableontheWindows7operatingsystemtable.

Note:Ifyoudonotfindtheprogramyouneed,opentheLenovoThinkVantage

®

Toolsprogramtofindthe

dimmediconfortheprogram.Thendouble-clicktheicontoinstalltheprogram.

ToaccessLenovoprogramsthroughWindowsSearch,dothefollowing:

1.ClicktheStartbuttonandthentypetheprogramnameortheiconnameintothesearchbox.

2.Locatetheprogrambytheprogramnameortheiconnameandthenclicktheprogramtolaunchit.

ToaccessLenovoprogramsfromControlPanel,dothefollowing:

Note:SomeLenovoprogramsmightnotbedisplayedinControlPanel.Tofindtheseprograms,use

WindowsSearch.

1.ClickStart➙ControlPanel.ChangetheviewofControlPanelfromCategorytoLargeiconsorSmall
icons.

2.Locatetheprogrambytheiconnameandthenclicktheprogramtolaunchit.

ThefollowingtableliststheprogramsavailableontheWindows7operatingsystem.

Note:Dependingonyourcomputermodel,someoftheLenovoprogramsmightnotbeavailable.

Table1.LenovoprogramsavailableontheWindows7operatingsystem

ProgramnameIconname

CommunicationsUtilityLenovo-WebConferencing

FingerprintManagerProor
ThinkVantageFingerprintSoftware

LenovoBluetoothLockLenovoBluetoothLock

LenovoReachLenovoReach

LenovoSHAREitLenovoSHAREit

LenovoSolutionCenterLenovo-SystemHealthandDiagnostics

LenovoThinkVantageT oolsLenovoThinkvantageTools

PasswordManagerLenovo-PasswordVault

PCCloudManagerPCCloudManager

PowerManager

RecoveryMedia

RescueandRecovery

SystemUpdate

ViewManagementUtilityLenovo-ViewManagementUtility

®

Lenovo-FingerprintManagerProorLenovo-FingerprintReader

Lenovo-PowerControls

Lenovo-FactoryRecoveryDisksorCreateRecoveryMedia

Lenovo-EnhancedBackupandRestore

Lenovo-UpdateandDrivers

Chapter1.Productoverview5

AccessingLenovoprogramsontheWindows8.1operatingsystem

IfyourcomputerispreinstalledwiththeWindows8.1operatingsystem,youcanaccessLenovoprograms
bydoingthefollowing:

PresstheWindowskey
theprogramyouneed,clickthearrowiconinthebottom-leftcornerofthescreentogototheAppsscreen.

Findthedesiredprogramintheappslistorsearchforitinthesearchboxinthetop-rightcornerofthescreen.

Dependingonyourcomputermodel,yourcomputersupportssomeofthefollowingLenovoprograms:

•FingerprintManagerProorThinkVantageFingerprintSoftware

•LenovoBluetoothLock

•LenovoCompanion

•LenovoReach

•LenovoSettings

•LenovoSHAREit

•LenovoSolutionCenter

•LenovoSupport

•LenovoTools

•PasswordManager

•PowerManager

•PCCloudManager

•SystemUpdate

togototheStartscreen.ClickaLenovoprogramtolaunchit.Ifyoucannotfind

AnintroductiontoLenovoprograms

ThistopicprovidesabriefintroductiontosomeLenovoprograms.

Note:Dependingonyourcomputermodel,someoftheprogramsmightnotbeavailable.

•CommunicationsUtility(Windows7)
TheCommunicationsUtilityprogramprovidesacentrallocationforintegratedcameraandmicrophone

settings.ItcontrolsadvancedsettingsfortheintegratedmicrophoneandcameratooptimizeWeb
conferencingandVoiceoverIP(VOIP)experience.

•FingerprintManagerProorThinkVantageFingerprintSoftware(Windows7andWindows8.1)
Theintegratedfingerprintreaderprovidedonsomekeyboardsenablesyoutoenrollyourfingerprint

andassociateitwithyourpower-onpassword,harddiskpassword,andWindowspassword.Asa
result,fingerprintauthenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.A
fingerprintreaderkeyboardisavailablewithselectcomputersorcanbepurchasedforcomputersthat
supportthisoption.

•LenovoBluetoothLock(Windows7andWindows8.1)
TheLenovoBluetoothLockprogramenablesyoutouseaBluetoothdevice(suchasyoursmartphone)as

aproximity-basedunitforlockingorunlockingyourcomputerautomatically.Bydetectingthedistance
betweenyourcomputerandthepredefinedBluetoothdevicethatyouarecarrying,theLenovoBluetooth
Lockprogramautomaticallylocksyourcomputerwhenyouwalkawayandunlocksyourcomputerwhen
youcomeback.Thisisasimplewaytoprotectyourcomputeragainstunauthorizedaccessincase
thatyouforgettolockyourcomputer.

•LenovoCompanion(Windows8.1)

6ThinkCentreM83zUserGuide

ThroughtheLenovoCompanionprogram,youcangetinformationaboutaccessoriesforyourcomputer,
viewblogsandarticlesaboutyourcomputer,andlearnaboutotherrecommendedprograms.

•LenovoReach(Windows7andWindows8.1)
UsetheLenovoReachprogramtoenhanceyourcloudexperience.LenovoReachkeepsyouconnected

atalltimesandenablesyoutoaccessallyourfavoriteitemsfrompersonalcomputers,smartphones,
ortablets.Asaresult,youcanaccess,edit,andshareyourfilesfromanywhere.WithLenovoReach,
youalsocanaddyourfavoriteWebservicestoyourclouddesktopandstaylogged-intoWebsiteswith
thecloudpasswordmanager.

•LenovoSettings(Windows8.1)
UsetheLenovoSettingsprogramtoenhanceyourcomputingexperience.Youcanturnyourcomputer

intoaportablehotspot,configurecameraandaudiosettings,optimizeyourpowerplansettings,and
createandmanagemultiplenetworkprofiles.

•LenovoSHAREit(Windows7andWindows8.1)
TheLenovoSHAREitprogramprovidesaquickandeasywaytosharefilesandfoldersamongcomputers,

smartphones,tablets,orsmartTVswiththeAndroidortheWindowsoperatingsysteminstalled.SHAREit
usesanytypeofnetworkorevennonetworkatalltosharefilesandfolders.

•LenovoSolutionCenter(Windows7andWindows8.1)
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.

•LenovoSupport(Windows8.1)
TheLenovoSupportprogramenablesyoutoregisteryourcomputerwithLenovoandcheckthecomputer

healthconditionandbatterystatus.Theprogramalsoenablesyoutodownloadandviewusermanuals
foryourcomputer,getthewarrantyinformation,andexplorehelpandsupportinformation.

•LenovoThinkVantageTools(Windows7)
TheLenovoThinkVantageT oolsprogramprovideseasyaccesstovarioustoolstohelpyouworkmore

easilyandsecurely.

•LenovoTools(Windows8.1)
TheLenovoToolsprogramguidesyoutoahostofinformationsourcesandprovideseasyaccessto

varioustoolstohelpyouworkmoreeasilyandsecurely.

•PasswordManager(Windows7andWindows8.1)
ThePasswordManagerprogramautomaticallycapturesandfillsinauthenticationinformationfor

WindowsprogramsandWebsites.

•PCCloudManager(Windows7andWindows8.1)
ThePCCloudManager(PCM)programisabrowser-basedsolutionforclient-computermanagement.

ThePCMprogramhastwocomponents:PCMServerandPCMClient.PCMServerisinstalledonthe
computer,wheretheadministratorperformsmanagementwork,suchaspowermanagementandsecurity
management.PCMClientisinstalledontheclientcomputerstobemanaged.Theadministratorcanlog
intoPCMServertomanagecomputerswithPCMClientinstalled,throughtheInternetWebbrowser.

•PowerManager(Windows7andWindows8.1)
ThePowerManagerprogramprovidesconvenient,flexible,andcompletepowermanagementforyour

computer.Itenablesyoutoadjustyourcomputerpowersettingstoachievethebestbalancebetween
performanceandpowersaving.

•RecoveryMedia(Windows7)
TheRecoveryMediaprogramenablesyoutorestorethecontentsoftheharddiskdrivetothe

factory-defaultsettings.

•RescueandRecovery(Windows7)

Chapter1.Productoverview7

TheRescueandRecoveryprogramisaone-buttonrecoveryandrestoresolution.Itincludesasetof
self-recoverytoolstohelpyoudiagnosecomputerproblems,gethelp,andrecoverfromsystemcrashes,
evenifyoucannotstarttheWindowsoperatingsystem.

•SystemUpdate(Windows7andWindows8.1)
TheSystemUpdateprogramhelpsyoukeepthesoftwareonyourcomputerup-to-datebydownloading

andinstallingsoftwareupdatepackages.ExamplesofthesesoftwareupdatepackagesincludeLenovo
programs,devicedrivers,UEFIBIOSupdates,andotherthird-partyprograms.

•ViewManagementUtility(Windows7)
TheViewManagementUtilityprogramenablesyoutoeasilyorganizeyouropenwindows.Itdividesyour

screenintomultiplepartsandthenresizesandpositionsopenwindowsintodifferentpartstomakethe
bestuseofyourdesktop.Theprogramalsoisabletoworkacrossmultiplemonitorstoimproveyour
productivity.

Locations

Thissectionprovidesinformationtohelpyoulocatetheconnectorsonthefrontandrearofyourcomputer,
adjusttheframestandormonitorstand,andaccessthemachinetypeandmodellabel.

Note:Thecomponentsinyourcomputermightlookslightlydifferentfromtheillustrations.

8ThinkCentreM83zUserGuide

Locatingconnectors,controls,andindicatorsonthefrontofyour computer

Thefollowingfigureshowsthelocationsoftheconnectors,controls,andindicatorsonthefrontofyour
computer.

Figure1.Frontconnector,control,andindicatorlocations

1Integratedcameraactivityindicator(insomemodels)2Integratedcamerablockshield(insomemodels)

3Integratedcamera(insomemodels)4Integratedmicrophones(insomemodels)

5Powerindicator6Internalspeakers

7Cardreader(insomemodels)8USB3.0connector2

9Headphoneconnector10Microphoneconnector

11USB3.0connector1

Chapter1.Productoverview9

Locatingconnectorsontherearofyourcomputer

Thefollowingfigureshowsthelocationsoftheconnectorsontherearofyourcomputer.Someconnectors
ontherearofyourcomputerarecolor-codedtohelpyoudeterminewheretoconnectthecablesonyour
computer.

Figure2.Rearconnectorlocations

1Powercordconnector

3PS/2mouseconnector(insomemodels)

5VGA-outconnector6USB2.0connectors3,4,5,and6

7Serialconnector(insomemodels)

9Brightness-downcontrol10Brightness-upcontrol

11Security-cableslot12Opticaldrive(insomemodels)

2PS/2keyboardconnector(insomemodels)

4Ethernetconnector

8Powerbutton

ConnectorDescription

Ethernetconnector

UsedtoattachanEthernetcableforalocalareanetwork(LAN).
Note:TooperatethecomputerwithinFederalCommunicationsCommission(FCC)
ClassBlimits,useaCategory5Ethernetcable.

Microphoneconnector

Usedtoattachamicrophonetoyourcomputerwhenyouwanttorecordsoundorif
youusespeech-recognitionsoftware.

Powercordconnector

Usedtoattachthepowercordtoyourcomputerforpowersupply.

10ThinkCentreM83zUserGuide

ConnectorDescription

PS/2keyboardconnector(in
somemodels)

PS/2mouseconnector(insome
models)

Serialconnector

USBconnectorUsedtoattachadevicethatrequiresaUSBconnector,suchasaUSBkeyboard,a

VGA-outconnectorUsedtoattachavideographicsarray(VGA)monitororotherdevicesthatuse

UsedtoattachakeyboardthatusesaPS/2keyboardconnector.

Usedtoattachamouse,atrackball,orotherpointingdevicesthatuseaPS/2
mouseconnector.

Usedtoattachanexternalmodem,aserialprinter,orotherdevicesthatusea
9-pinserialconnector.

USBmouse,aUSBscanner,oraUSBprinter.IfyouhavemorethaneightUSB
devices,youcanpurchaseaUSBhub,whichyoucanusetoconnectadditional
USBdevices.

aVGAconnector.

Machinetypeandmodellabel

Themachinetypeandmodellabelidentifiesyourcomputer.WhenyoucontactLenovoforhelp,themachine
typeandmodelinformationhelpssupporttechnicianstoidentifyyourcomputerandprovidefasterservice.

Thefollowingisasampleofthemachinetypeandmodellabel.

Figure3.Machinetypeandmodellabel

Chapter1.Productoverview11

Adjustingthecomputerstand

25

Yourcomputermightcomewithaframestand,atilt-onlymonitorstand,orafull-functionmonitorstand.You
canadjustthestandtoplacethecomputerinyourmostcomfortableposition.

Adjustingtheframestand

Ifyourcomputercomeswithaframestand,pullthestandopenandadjusttheverticalpositionofthe
computeratanangleofbetween10°and25°asshowninthefollowingillustration.

CAUTION:
Ensurethattheangleisatleast10°fromtheverticalposition;otherwise,thecomputermightbe
unstableandtipover.

Figure4.Adjustingtheframestand

Adjustingthetilt-onlymonitorstand

Ifyourcomputercomeswithatilt-onlymonitorstand,youcanadjusttheverticalpositionofthecomputerat
anangleofbetween5°tothefrontand45°totherearasshowninthefollowingillustration.

12ThinkCentreM83zUserGuide

45°

-5°

110.00 mm

Figure5.Adjustingthetilt-onlymonitorstand

Adjustingthefull-functionmonitorstand

Ifyourcomputercomeswithafull-functionmonitorstand,youcanadjusttheheightandverticalpositionof
thecomputer.Youalsocanadjustthecomputertotheleftorright.

•Adjusttheheightofthecomputerwithinarangeofupto110mm(4.33inches).

Figure6.Adjustingtheheightofthemonitorstand

Chapter1.Productoverview13

•Adjusttheverticalpositionofthecomputeratanangleofbetween5°tothefrontand25°totherear.

Figure7.Adjustingtheverticalpositionofthecomputertothefrontortotherear

•Adjustthecomputeratanangelofbetween45°totheleftand45°totheright.

Figure8.Adjustingthecomputertotheleftortotheright

14ThinkCentreM83zUserGuide

Chapter2.Usingyourcomputer

Thischapterprovidesinformationonusingsomeofthecomputercomponents.

Frequentlyaskedquestions

Thefollowingareafewtipsthatwillhelpyouoptimizetheuseofyourcomputer.

Toensurethatyoureceivethebestperformancefromyourcomputer,browsethefollowingWebpagetofind
informationsuchasaidsfortroubleshootingandanswerstofrequentlyaskedquestions:
http://www.lenovo.com/support/faq

CanIgetmyuserguideinanotherlanguage?

TheuserguideisavailableinvariouslanguagesontheLenovoSupportWebsiteat:
http://www.lenovo.com/UserManuals

HowcanIrestoremycomputersettings?

Yourcomputerprovidesaprogramthatenablesyoutorestorethecomputersettings.Formoreinformation,
refertoChapter6“Recoveryinformation”onpage39.

Additionally,incaseofaharddiskfailure,youcanorderarecoverydiscsetfromtheLenovoCustomer
SupportCenter.ForinformationaboutcontactingtheCustomerSupportCenter,seeChapter11“Getting
information,help,andservice”onpage75.Beforeusingtherecoverydiscset,refertothedocumentation
thatcomeswiththediscset.

Attention:Arecoverydiscsetmightcontainmultiplediscs.Ensureyouhaveallofthediscsreadybefore
startingtherecoveryprocess.Duringtherecoveryprocess,youmightbepromptedtochangediscs.

WherecanIfindhelpabouttheWindowsoperatingsystem?

TheWindowsHelpandSupportinformationsystemprovidesyouwithdetailedinformationaboutusingthe
Windowsoperatingsystemtohelpyougetthemostofyourcomputer.ToaccesstheWindowsHelpand
Supportinformationsystem,dooneofthefollowing:

•OntheWindows7operatingsystem,clickStart➙HelpandSupport.

•OntheWindows8.1operatingsystem,moveyourpointertothetop-rightorbottom-rightcornerofthe
screentodisplaythecharms.ThenclickSettings➙Help.Additionally,theWindows8.1operating
systemprovidesaHelp+TipsapplicationthatyoucanopenfromtheStartscreenorAppsscreen.

CanIchangetheWindows8.1startupbehaviortoopeneitherthedesktoportheStartscreen?

OntheWindows8.1operatingsystem,youcansetthecomputertoopeneitherthedesktoportheStart
screenbydefault.Tosetthedefaultstartupscreen,dothefollowing:

1.Onthedesktop,moveyourpointertothetaskbaratthebottomofthescreenandright-clickonthe
taskbar.

2.ClickProperties.TheTaskbarandNavigationpropertieswindowisdisplayed.

3.OntheNavigationtab,locatetheStartscreensection,andthendooneofthefollowing:

•Tosetthedesktopasyourdefaultstartupscreen,selectWhenIsigninorcloseallappsona

screen,gotothedesktopinsteadofStartsoacheckisvisible.

•TosettheStartscreenasyourdefaultstartupscreen,removethecheckfromtheWhenIsigninor

closeallappsonascreen,gotothedesktopinsteadofStartcheckbox.

©CopyrightLenovo2014

15

4.ClickOKtosavethenewsetting.

NavigatingamongscreensontheWindows8.1operatingsystem

Thissectionprovidesinstructionsonhowtonavigateamongthedesktop,theStartscreen,andapplications
thatwereopenedfromtheStartscreenontheWindows8.1operatingsystems.

Tonavigateamongthedesktop,theStartscreen,andapplicationsthatwereopenedfromtheStartscreen
ontheWindows8.1operatingsystem,dooneofthefollowing:

•FromtheStartscreen,dooneofthefollowingtonavigatetothemostrecentlyaccessedworkspace
(application,setting,ordesktop):

–Usingapointingdevice:Movethepointertotheextremebottom-leftcornerofthescreenuntilthe

Windowsscreen-controlicon

–Usingatouchscreen:Swipeinandoutontheleftedgeofthescreen.Representationsofallavailable

workspacesaredisplayedalongtheleftedgeofthescreen.T aptheWindowsscreen-controlicon

atthebottom.

Note:TheWindowsscreen-controliconisdisplayedonlyifyouhaveatleastoneactiveworkspace
inthebackgroundofthesystem.

•FromthedesktoporanyotherworkspacethatisopenedfromtheStartscreen,dooneofthefollowingto
navigatetotheStartscreen:

–Usingapointingdevice:

isdisplayed;thenclicktheicon.

–Fromthedesktop,clicktheWindowsscreen-controlicon
–Fromanyotherworkspace,movethepointertotheextremebottom-leftcornerofthescreenuntil

theWindowsscreen-controliconisdisplayed;thenclicktheicon.

–Usingatouchscreen:Dooneofthefollowing:

–Fromthedesktop,taptheWindowsscreen-controlicon
–Fromanyotherworkspace,dooneofthefollowing:

•Swipeinandoutontheleftedgeofthescreen.Representationsofallavailableworkspaces
aredisplayedalongtheleftedgeofthescreen.TaptheWindowsscreen-controlicon

thebottom.

•Swipeinfromtherightedgeofthescreentodisplaythecharms;thentapStart.

•Fromanyworkspace(Startscreen,desktop,PCsettings,orapplicationopenedfromtheStartscreen),
useanyofthefollowingprocedurestogotoanotherworkspacethatyouhavepreviouslyopened:

–Tonavigatetoapreviouslyaccessedworkspace(application,setting,ordesktop),dooneofthe

following:

–Usingapointingdevice:

1.Dooneofthefollowing:

•Movethepointertotheextremetop-leftcornerofthescreenandthenmovethepointer
downwardalongtheleftedgeofthescreen.

•Movethepointertotheextremebottom-leftcornerofthescreenandthenmovethepointer
upwardalongtheleftedgeofthescreen.

inthebottom-leftcornerofthescreen.

inthebottom-leftcornerofthescreen.

at

Representationsofallavailableworkspacesaredisplayedalongtheleftedgeofthescreen.

16ThinkCentreM83zUserGuide

Note:OnlyactiveworkspacesthatyouhaveaccessedduringthecurrentWindowssession

aredisplayedalongtheleftedge.Ifyoucloseanactiveworkspace,itsrepresentationdoes
notdisplayalongtheleftedgeofthescreen.

2.Clicktherepresentation.

–Usingatouchscreen:

•Method1

1.Swipeinandoutontheleftedgeofthescreen.Representationsofallavailableworkspaces
aredisplayedalongtheleftedgeofthescreen.

2.Tapthedesiredworkspace.

•Method2

1.Swipeinfromtheleftedgeofthescreentonavigatetothenextavailableworkspace.

2.Repeatstep1untilyounavigatetothedesiredworkspace.

–Tonavigatetothemostrecentlyaccessedworkspace(application,PCsettings,ordesktop),doone

ofthefollowing:

–Usingapointingdevice:Movethepointertotheextremetop-leftcornerofthescreenuntilthe

Windowsscreen-controlicon

–Usingatouchscreen:Swipeinfromtheleftedgeofthescreen.

ForinformationaboutusingotherfeaturesoftheWindows8.1operatingsystem,opentheHelp+Tips
applicationfromtheStartscreenorAppsscreen,orrefertotheWindowsHelpandSupportinformation
system.Formoreinformation,see“HelpandSupport”onpage75.

isdisplayed;thenclicktheicon.

AccessingControlPanelontheWindows8.1operatingsystem

OntheWindowsoperatingsystem,youcanviewandchangecomputersettingsthroughControlPanel.To
accessControlPanelontheWindows8.1operatingsystem,dooneofthefollowing:

•Fromthedesktop

1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.

2.ClickSettings.

3.ClickControlPanel.

•FromtheStartscreen

1.Clickthearrowiconinthebottom-leftcornerofthescreentogototheAppsscreen.

2.Scrolltotherightside,andclickControlPanelintheWindowsSystemsection.

Usingthekeyboard

Dependingonyourmodel,yourcomputercomeswitheitherastandardkeyboardorafingerprintreader
keyboard.TheMicrosoftWindowsshortcutkeysareprovidedonbothkeyboardtypes.

Thissectionprovidesinformationaboutthefollowingtopics:

•“UsingWindowsshortcutkeys”onpage17

•“Usingthefingerprintreader”onpage18

UsingWindowsshortcutkeys

Boththestandardkeyboardandthefingerprintreaderkeyboardprovidethreekeysyoucanusewithyour
MicrosoftWindowsoperatingsystem.

Chapter2.Usingyourcomputer17

•ThetwoWindowslogokeysarelocatedbesidetheAltkeyoneithersideofthespacebar.Theyfeature
theWindowslogo.OntheWindows7operatingsystem,presstheWindowskeytoopentheStart
menu.OntheWindows8.1operatingsystem,presstheWindowskeytoswitchbetweenthecurrent

workspaceandtheStartscreen.ThestyleoftheWindowslogovariesdependingonthekeyboardtype.

•Thecontext-menukeyislocatednexttotheCtrlkeyontherightsideoftheSpacebar.Pressingthe
context-menukeyopensthecontextmenufortheactiveprogram,icon,orobject.

Note:YoucanusethemouseortheUpandDownarrowkeystohighlightmenuselections.OntheWindows
7operatingsystem,youcanclosetheStartmenuorthecontextmenubyclickingthemouseorpressingEsc.

Usingthefingerprintreader

Theintegratedfingerprintreaderprovidedonsomekeyboardsenablesyoutoenrollyourfingerprintand
associateitwithyourpower-onpassword,harddiskpassword,andWindowspassword.Asaresult,
fingerprintauthenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.Afingerprint
readerkeyboardisavailablewithselectcomputersorcanbepurchasedforcomputersthatsupportthis
option.

ToopenFingerprintManagerProorThinkVantageFingerprintSoftwareandusethefingerprintreader,
dothefollowing:

•OntheWindows7operatingsystem,see“AccessingLenovoprogramsontheWindows7operating
system”onpage5

•OntheWindows8.1operatingsystem,see“AccessingLenovoprogramsontheWindows8.1operating
system”onpage6

.

.

Followtheon-screeninstruction.Formoreinformationaboutusingthefingerprintreader,refertothehelp
systemofFingerprintManagerProorThinkVantageFingerprintSoftware.

Usingthewheelmouse

Thewheelmousehasthefollowingcontrols:

1PrimarymousebuttonUsethisbuttontoselectorstartaprogramormenuitem.

2Wheel

3Secondarymousebutton

Youcanswitchthefunctionoftheprimaryandsecondarymousebuttonsandchangeotherdefaultbehavior
throughthemousepropertiesfunctionintheWindowsControlPanel.

Usethewheeltocontrolthescrollingactionofthemouse.Thedirectioninwhichyou
rotatethewheelcontrolsthedirectionofthescrollingaction.

Usethisbuttontodisplayamenufortheactiveprogram,icon,orobject.

18ThinkCentreM83zUserGuide

Usingtheaudio

Yourcomputerisequippedwiththefollowingitems:

•Headphoneconnector

•Microphoneconnector

Note:Optionally,youcanconnectasetofpoweredspeakerstotheheadphoneconnectortoenjoybetter
soundwithmultimediaapplications.

Settingthevolumefromthedesktop

Thedesktopvolumecontrolisaccessiblethroughthevolumeiconinthetaskbar,whichislocatedatthe
bottom-rightcorneroftheWindowsdesktop.Clickthevolumeiconandmovethesliderupordownto
controlthevolume,orclicktheMuteicontoturntheaudiooff.Ifthevolumeiconisnotinthetaskbar,see
“Addingthevolumeicontothetaskbar”onpage19

Addingthevolumeicontothetaskbar

ToaddthevolumeicontothetaskbarontheWindows7operatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙ControlPanel➙AppearanceandPersonalization.

2.IntheT askbarandStartMenusection,clickCustomizeiconsonthetaskbar.

3.ClickTurnsystemiconsonoroffandchangethevolumebehaviorsfromOfftoOn.

4.ClickOKtosavethenewsettings.

.

ToaddthevolumeicontothetaskbarontheWindows8.1operatingsystem,dothefollowing:

1.OpenControlPanel,andclickAppearanceandPersonalization.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“AccessingControl
PanelontheWindows8.1operatingsystem”onpage17

2.IntheT askbarandNavigationsection,clickCustomizeiconsonthetaskbar.

3.ClickTurnsystemiconsonoroffandchangethevolumebehaviorfromOfftoOn.

4.ClickOKtosavethenewsettings.

.

SettingthevolumefromControlPanel

YoucansetthecomputervolumefromControlPanel.T osetthecomputervolumefromControlPanel,
dothefollowing:

1.OntheWindows7operatingsystem,clickStart➙ControlPanel➙HardwareandSound.Onthe
Windows8.1operatingsystem,openControlPanel,andclickHardwareandSound.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“AccessingControl
PanelontheWindows8.1operatingsystem”onpage17

2.IntheSoundsection,clickAdjustsystemvolume.

3.Movetheslidersupordowntoraiseorlowerthevolumeofyourcomputer.

.

UsingCDsandDVDs

YourcomputermighthaveaDVDROMdriveorrecordableDVDdriveinstalled.DVDdrivesuse
industry-standard,12cm(4.75-inch)CDmediaorDVDmedia.IfyourcomputercomeswithaDVDdrive,the
drivecanreadDVD-ROMdiscs,DVD-Rdiscs,DVD-RAMdiscs,DVD-RWdiscs,andalltypesofCDs,such
asCD-ROMdiscs,CD-RWdiscs,CD-Rdiscs,andaudioCDs.IfyouhavearecordableDVDdrive,itcan

Chapter2.Usingyourcomputer19

alsorecordonDVD-Rdiscs,DVD-RWdiscs,typeIIDVD-RAMdiscs,CD-RWstandardandhigh-speed
discs,andCD-Rdiscs.

FollowtheseguidelineswhenusingtheDVDdrive:

•Donotplacethecomputerinalocationwherethedriveisexposedtothefollowing:

–Hightemperature
–Highhumidity
–Excessivedust
–Excessivevibrationorsuddenshock
–Aninclinedsurface
–Directsunlight

•DonotinsertanyobjectotherthanaCDorDVDintothedrive.

•Beforemovingthecomputer,removetheCDorDVDfromthedrive.

HandlingandstoringCDandDVDmedia

CDandDVDmediaaredurableandreliable,buttheydorequiresomecareandspecialhandling.When
handlingandstoringaCDorDVD,followtheseguidelines:

•Holdthediscbyitsedges.Donottouchthesurfaceofthesidethatisnotlabeled.

•Toremovedustorfingerprints,wipethediscwithaclean,softclothfromthecentertotheoutside.Wiping
thediscinacirculardirectionmightcauselossofdata.

•Donotwriteorstickpaperonthedisc.

•Donotscratchormarkthedisc.

•Donotplaceorstorethediscindirectsunlight.

•Donotusebenzene,thinners,orothercleanerstocleanthedisc.

•Donotdroporbendthedisc.

•Donotinsertdamageddiscsintothedrive.Warped,scratched,ordirtydiscscandamagethedrive.

PlayingaCDorDVD

IfyourcomputercomeswithaDVDdrive,youcanlistentoaudioCDsorwatchDVDmovies.Toplaya
CDorDVD,dothefollowing:

1.PresstheEject/LoadbuttonontheDVDdrivetoopenthetray.

2.Withthetrayfullyextended,inserttheCDorDVDintothetray.SomeDVDdriveshaveasnaphubinthe
centerofthetray.Ifyourdrivehasasnaphub,supportthetraywithonehandandthenpushonthe
centeroftheCDorDVDuntilitsnapsintoplace.

3.PresstheEject/Loadbuttonagainorgentlypushthetrayforwardtoclosethetray.TheCDorDVD
playerprogramstartsautomatically.Foradditionalinformation,refertotheCDorDVDplayerprogram
helpsystem.

ToremoveaCDorDVDfromtheDVDdrive,dothefollowing:

1.Withthecomputeron,presstheEject/Loadbutton.Whenthetrayslidesoutautomatically,carefully
removethedisc.

2.ClosethetraybypressingtheEject/Loadbuttonorbygentlypushingthetrayforward.

Note:IfthetraydoesnotslideoutofthedrivewhenyoupresstheEject/Loadbutton,insertastraightened
paperclipintotheemergency-ejectholelocatedonthefrontoftheDVDdrive.Besurethedriveispowered

20ThinkCentreM83zUserGuide

offwhenusingtheemergencyeject.UsetheEject/Loadbuttoninsteadoftheemergencyejectexcept
inanemergency.

RecordingaCDorDVD

IfyourcomputercomeswitharecordableDVDdrive,youcanusethedrivetorecordCDsorDVDs.

TorecordaCDorDVD,dooneofthefollowing:

•OntheWindows7operatingsystem,runthePower2Goprogram.ClickStart➙AllPrograms➙
PowerDVDCreate➙Power2Go.Then,followtheinstructionsonthescreen.

•OntheWindows8.1operatingsystem,runthePower2Goprogrambydoingthefollowing:

1.Onthestartscreen,clickthearrowiconinthebottom-leftcornertogototheAppsscreen.Then
typePower2Gointhesearchboxinthetop-rightcornerofthescreen.

2.ClickPower2Gointhesearchresulttoopentheprogram.

3.Followtheinstructionsonthescreen.

YoualsocanuseWindowsMedia
Support”onpage75.

®

PlayertorecordCDsandDVDs.Formoreinformation,see“Helpand

Chapter2.Usingyourcomputer21

22ThinkCentreM83zUserGuide

Chapter3.Youandyourcomputer

Thischapterprovidesinformationaboutaccessibility,comfort,andrelocatingyourcomputertoother
countriesorregions.

Accessibilityandcomfort

Goodergonomicpracticeisimportanttogetthemostfromyourpersonalcomputerandtoavoiddiscomfort.
Arrangeyourworkplaceandtheequipmentyouusetosuityourindividualneedsandthekindofwork
thatyouperform.Inaddition,usehealthyworkhabitstomaximizeyourperformanceandcomfortwhile
usingyourcomputer.

Thefollowingtopicsprovideinformationaboutarrangingyourworkarea,settingupyourcomputer
equipment,andestablishinghealthyworkhabits.

Arrangingyourworkspace

Togetthemostfromyourcomputer,arrangeboththeequipmentyouuseandyourworkareatosuityour
needsandthekindofworkyoudo.Yourcomfortisofforemostimportance,butlightsources,aircirculation,
andthelocationofelectricaloutletscanalsoaffectthewayyouarrangeyourworkspace.

Comfort

Althoughnosingleworkingpositionisidealforeveryone,hereareafewguidelinestohelpyoufinda
positionthatsuitsyoubest.

Sittinginthesamepositionforalongtimecancausefatigue.Thebackrestandseatofyourchairshould
adjustindependentlyandprovidegoodsupport.Theseatshouldhaveacurvedfronttorelievepressureon
thethighs.Adjusttheseatsothatyourthighsareparalleltothefloorandyourfeetareeitherflatonthe
floororonafootrest.

Whenusingthekeyboard,keepyourforearmsparalleltothefloorandyourwristsinacomfortableposition.
Usealighttouchonthekeyboardandyourhandsandfingersrelaxed.Changetheangleofthekeyboard
formaximumcomfortbyadjustingthepositionofthekeyboardfeet.

Adjustthemonitorsothetopofthescreenisat,orslightlybelow,eyelevel.Placethemonitorata
comfortableviewingdistance,usually51to61cm(20to24inches),andpositionitsoyoucanviewit
withouthavingtotwistyourbody.Also,positionotherequipmentyouuseregularly,suchasthetelephoneor
amouse,withineasyreach.

©CopyrightLenovo2014

23

Glareandlighting

Positionthemonitortominimizeglareandreflectionsfromoverheadlights,windows,andotherlightsources.
Reflectedlightfromshinysurfacescancauseannoyingreflectionsonyourmonitorscreen.Placethe
monitoratrightanglestowindowsandotherlightsources,whenpossible.Reduceoverheadlighting,if
necessary,byturningofflightsorusinglowerwattagebulbs.Ifyouinstallthemonitornearawindow,use
curtainsorblindstoblockthesunlight.Y oucanadjustthebrightnessandcontrastcontrolsonthemonitor
astheroomlightingchangesthroughouttheday.

Whereitisimpossibletoavoidreflectionsortoadjustthelighting,anantiglarefilterplacedoverthescreen
mightbehelpful.However,thesefiltersmightaffecttheclarityoftheimageonthescreen;trythemonlyafter
youhaveexhaustedothermethodsofreducingglare.

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodicallyusingasoftclothasdirectedinyourmonitordocumentation.

Aircirculation

Yourcomputerandmonitorproduceheat.Thecomputerhasafanthatpullsinfreshairandforcesouthot
air.Themonitorletshotairescapethroughvents.Blockingtheairventscancauseoverheating,whichmight
resultinamalfunctionordamage.Placethecomputerandmonitorsothatnothingblockstheairvents;
usually,51mm(2inches)ofairspaceissufficient.Also,ensurethattheventedairisnotblowingonpeople.

Electricaloutletsandcablelengths

Thelocationofelectricaloutlets,thelengthofpowercordsandcablesthatconnecttothemonitor,printer,
andotherdevicesmightdeterminethefinalplacementofyourcomputer.

Whenarrangingyourworkspace:

•Avoidtheuseofextensioncords.Whenpossible,plugthecomputerpowercorddirectlyintoanelectrical
outlet.

•Keeppowercordsandcablesneatlyroutedawayfromwalkwaysandotherareaswheretheymight
getkickedaccidentally.

Formoreinformationaboutpowercords,see“Powercordsandpoweradapters”onpagevi.

Accessibilityinformation

Lenovoiscommittedtoprovidingpeoplewithdisabilitiesgreateraccesstoinformationandtechnology.
Sometechnologiesarealreadyprovidedinyouroperatingsystem.Otherscanbepurchasedthrough
vendors.

UsersalsocanusetheEaseofAccessCenterprovidedintheWindowsoperatingsystemtoconfiguretheir
computerstosuittheirphysicalandcognitiveneeds.TheEaseofAccessCenterisacentrallocation
thatyoucanusetoconfiguretheaccessibilitysettingsandprogramsavailableintheMicrosoftWindows
operatingsystem.TousetheEaseofAccessCenter,openControlPanelandclickEaseofAccess
➙EaseofAccessCenter.

Thefollowinginformationprovideswaystohelpuserswhohavehearing,vision,andmobilitylimitationsget
themostoutoftheircomputerexperience.

On-screennotification

On-screennotificationhelpshearing-impairedpeoplebeawareofthestatusoftheircomputer.On-screen
notificationreplacessoundswithvisualcuesortextcaptionstoindicatethatactivityishappeningonthe
computer.Asaresult,systemalertsarenoticeableevenwhentheyarenotheard.Forexample,whenyou

24ThinkCentreM83zUserGuide

selectoneobjectwithyourkeyboard,theobjectishighlighted.Whenyoumovethepointertooneobject
withyourmouse,theintroductorytextoftheobjectisdisplayed.

Touseon-screennotification,openControlPanel,clickEaseofAccess➙EaseofAccessCenter,and
thenclickUsetextorvisualalternativesforsounds.

Audionotification

Audionotificationhelpsvisuallyimpairedpeopleorpeoplewithweaksightbeawareofthestatusoftheir
computer.

Touseaudionotification,openControlPanel,clickEaseofAccess➙EaseofAccessCenter➙Usethe

computerwithoutadisplay,andthenselectTurnonAudioDescription.

Narrator

Narratorisascreenreaderthatreadswhatisdisplayedonthescreenaloudanddescribeseventslike
errormessages.

ToopenNarrator,dothefollowing:

•ForWindows7:ClicktheStartbutton.Then,typeNarratorintothesearchfield.Inthelistofresults,
clickNarrator.

•ForWindows8.1:Moveyourpointertothetop-rightorbottom-rightcornerofthescreentodisplaythe
charmsandclickSearch.Then,typeNarratorintothesearchfield.Inthelistofresults,clickNarrator.

FormoreinformationabouthowtouseandconfigureNarrator,seetheWindowsHelpandSupport
informationsystem.

Screen-readertechnologies

Screen-readertechnologiesareprimarilyfocusedonsoftwareprograminterfaces,helpinformationsystems,
andavarietyofonlinedocuments.Foradditionalinformationaboutscreenreaders,seethefollowing:

•UsingPDFswithscreenreaders:
http://www.adobe.com/accessibility.html?promoid=DJGVE

•UsingtheJAWSscreenreader:
http://www.freedomscientific.com/jaws-hq.asp

•UsingtheNVDAscreenreader:
http://www.nvaccess.org/

SpeechRecognition

SpeechRecognitionenablesyoutocontrolyourcomputerbyvoice.

Usingonlyyourvoice,youcanstartprograms,openmenus,clickobjectsonthescreen,dictatetextinto
documents,andwriteandsende-mails.Everythingyoudowiththekeyboardandmousecanbedonewith
onlyyourvoice.

ToopenSpeechRecognition,dothefollowing:

•ForWindows7:ClicktheStartbutton.Then,typeSpeechRecognitionintothesearchfield.Inthelist
ofresults,clickSpeechRecognition.

•ForWindows8.1:Moveyourpointertothetop-rightorbottom-rightcornerofthescreentodisplaythe
charmsandclickSearch.Then,typeSpeechRecognitionintothesearchfield.Inthelistofresults,
clickSpeechRecognition.

Chapter3.Youandyourcomputer25

FormoreinformationabouthowtouseandconfigureSpeechRecognition,seetheWindowsHelpand
Supportinformationsystem.

Customizabletextsize

Dependingonyourpreference,youcanchangeonlythetextsizeinsteadofchangingthesizeofeverything
onthedesktop.Tochangethetextsize,openControlPanelandclickAppearancesandPersonalization➙

Display.Then,gotoChangeonlythetextsizeandsetatextsizethatmeetsyourneeds.

Magnifier

YourcomputerisequippedwiththeMicrosoftMagnifiertohelpvisuallyimpairedpeopleusethecomputer
morecomfortably.Magnifierisausefulutilitythatenlargestheentirescreenorpartofthescreensothatyou
canseethewordsandimagesbetter.YoucanopenMagnifierfromtheEaseofAccessCenter.

ToopenMagnifier,dothefollowing:

•ForWindows7:ClicktheStartbutton,clickAllPrograms➙Accessories➙EaseofAccess,and
thenclickMagnifier.

•ForWindows8.1:Moveyourpointertothetop-rightorbottom-rightcornerofthescreentodisplaythe
charmsandclickSearch.Then,typeMagnierintothesearchfield.Inthelistofresults,clickMagnifier.

FormoreinformationabouthowtouseandconfigureMagnifier,seetheWindowsHelpandSupport
informationsystem.

Note:Fortouch-screencomputermodels,youalsocanzoominandzoomoutbyusingtouchgestures
insteadofthekeyboard.See“Zoom”onpage26

.

Zoom

Youcanusethezoomfeaturetoenlargeorreducethesizeoftext,pictures,maps,orotherobjects.

•Fromthekeyboard:

–Zoomin:PresstheWindowslogokey+theplus-signkey(+)toenlargethesizeoftext,pictures,

maps,orotherobjects.

–Zoomout:PresstheWindowslogokey+theminus-sign(-)keytoreducethesizeoftext,pictures,

maps,orotherobjects.

•Fromthetouchscreen:

–Zoomin:Movetwofingersfartherapartonthetouchscreentoenlargethesizeoftext,pictures,

maps,orotherobjects.

–Zoomout:Movetwofingersclosertogetheronthetouchscreentoreducethesizeoftext,pictures,

maps,orotherobjects.

Screenresolution

Youcanmakeyourdocumentseasiertoreadbyadjustingthescreenresolutionofyourcomputer.Toadjust
thescreenresolution,rightclickanywhereonthedesktop,clickScreenresolution,andthenadjustthe
settingsasyouprefer.

Note:Settingtoolowofaresolutionmightpreventsomeitemsfromfittingonthescreen.

Foralternativesonincreasingthesizeoftextandotherobjects,seethefollowing:

•“Customizabletextsize”onpage26

•“Magnifier”onpage26

•“Zoom”onpage26

26ThinkCentreM83zUserGuide

EaseofAccesskeyboardshortcuts

Thefollowingtablecontainskeyboardshortcutsthatcanhelpmakeyourcomputereasiertouse.

KeyboardshortcutFunction

Windowslogokey+U

RightShiftforeightseconds

ShiftfivetimesTurnStickyKeysonoroff

NumLockforfivesecondsTurnT oggleKeysonoroff

LeftAlt+LeftShift+NumLock

LeftAlt+LeftShift+PrtScn(orPrtSc)TurnHighContrastonoroff

OpentheEaseofAccessCenter

TurnFilterKeysonoroff

TurnMouseKeysonoroff

Formoreinformation,gotohttp://windows.microsoft.com/,andthentypeanyofthefollowingkeywords
forsearching:keyboardshortcuts,keycombinations,shortcutkeys.

On-ScreenKeyboard

Ifyouprefertotypeorenterdataintoyourcomputerwithoutusingaphysicalkeyboard,youcanuse
On-ScreenKeyboard.On-ScreenKeyboarddisplaysavisualkeyboardwithallthestandardkeys.Youcan
selectkeysusingthemouseoranotherpointingdevice,oryoucantaptoselectthekeysifyourcomputer
supportsmulti-touchscreen.

ToopenOn-ScreenKeyboard,dothefollowing:

•ForWindows7:ClicktheStartbutton.Then,typeOn-ScreenKeyboardintothesearchfield.Inthelistof
results,clickOn-ScreenKeyboard.

•ForWindows8.1:Moveyourpointertothetop-rightorbottom-rightcornerofthescreentodisplaythe
charmsandclickSearch.Then,typeOn-ScreenKeyboardintothesearchfield.Inthelistofresults,
clickOn-ScreenKeyboard.

FormoreinformationabouthowtouseandconfigureOn-ScreenKeyboard,seetheWindowsHelpand
Supportinformationsystem.

Personalizedkeyboard

Thetactilebumpsonthekeyboardprovideareferencepointfromwhichyoucaneasilylocateallkeyson
thekeyboardwithoutvisualassistance.

Toadjustyourkeyboardsettings,openControlPanel,clickEaseofAccess➙EaseofAccessCenter,
andthenclickMakethekeyboardeasiertouse.

Industry-standardconnectors

Yourcomputerprovidesindustry-standardconnectorsthatenableyoutoconnectassistivedevices,
ifneeded.

Formoreinformationonthelocationandfunctionoftheconnectors,see“Locatingconnectors,controls,
andindicatorsonthefrontofyourcomputer”onpage9

and“Locatingconnectorsontherearofyour

computer”onpage10.

TTY/TDDconversionmodem

Yourcomputersupportstheuseofthetexttelephone(TTY)orthetelecommunicationsdeviceforthe
deaf(TDD)conversionmodem.ThemodemmustbeconnectedbetweenyourcomputerandaTTY/TDD
telephone.Then,youcantypeamessageonyourcomputerandsendittothetelephone.

Chapter3.Youandyourcomputer27

Documentationinaccessibleformats

Lenovoprovideselectronicdocumentationinaccessibleformats,suchasproperlytaggedPDFfilesor
HyperTextMarkupLanguage(HTML)files.Lenovoelectronicdocumentationisdevelopedtoensure
thatvisuallyimpaireduserscanreadthedocumentationthroughascreenreader.Eachimageinthe
documentationalsoincludesadequatealternativetextsothatvisuallyimpaireduserscanunderstandthe
imagewhentheyuseascreenreader.

Registeringyourcomputer

Whenyouregisteryourcomputer,informationisenteredintoadatabase,whichenablesLenovotocontact
youincaseofarecallorothersevereproblem.AfteryouregisteryourcomputerwithLenovo,youwillreceive
quickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand
servicestoregisteredusers.

ToregisteryourcomputerwithLenovo,dooneofthefollowing:

•Gotohttp://www.lenovo.com/registerandfollowtheinstructionsonthescreentoregisteryourcomputer.

•ConnectyourcomputertotheInternetandregisteryourcomputerthroughapreinstalledregistration
program:

–ForWindows7:ThepreinstalledLenovoProductRegistrationprogramlaunchesautomaticallyafteryou

haveusedyourcomputerforatime.Followtheinstructionsonthescreentoregisteryourcomputer.

–ForWindows8.1:OpentheLenovoSupportprogram.ThenclickRegistrationandfollowthe

instructionsonthescreentoregisteryourcomputer.

Movingyourcomputertoanothercountryorregion

Whenyoumoveyourcomputertoanothercountryorregion,youmusttakelocalelectricalstandards
intoconsideration.

Ifyourelocateyourcomputertoacountryorregionthatusesanelectricaloutletstyledifferentfromthe
typeyouarecurrentlyusing,youwillhavetopurchaseeitherelectricalplugadaptersornewpowercords.
YoucanorderpowercordsdirectlyfromLenovo.

Forpowercordinformationandpartnumbers,goto:
http://www.lenovo.com/powercordnotice

28ThinkCentreM83zUserGuide

Chapter4.Security

Thischapterprovidesinformationabouthowtoprotectyourcomputerfromtheftandunauthorizeduse.

Securityfeatures

Thefollowingsecurityfeaturesareavailableonyourcomputer:

•ComputraceAgentsoftwareembeddedinfirmware
TheComputraceAgentsoftwareisanITassetmanagementandcomputertheftrecoverysolution.

Thesoftwaredetectsifchangeshavebeenmadeonthecomputer,suchashardware,software,or
thecomputercall-inlocation.

Note:YoumighthavetopurchaseasubscriptiontoactivatetheComputraceAgentsoftware.

•Coverpresenceswitch(alsocalledintrusionswitch)

Note:Thecoverpresenceswitchisavailableonlyinsomemodels.
Thecoverpresenceswitchpreventsyourcomputerfromloggingintotheoperatingsystemwhenthe

computercoverisnotproperlyinstalledorclosed.Toenablethecoverpresenceswitchconnector
onthesystemboard,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage47.

2.SettheAdministratorPassword.See“Setting,changing,anddeletingapassword”onpage48.

3.FromtheSecuritysubmenu,selectChassisIntrusionDetection➙Enabled.Thecoverpresence
switchconnectoronthesystemboardisenabled.

Whenthecoverpresenceswitchdetectsthatyourcomputercoverisnotproperlyinstalledorclosed
whenyouturnonthecomputer,anerrormessagewillbedisplayed.Tobypasstheerrormessageand
logintotheoperatingsystem,dothefollowing:

1.Properlyinstallorcloseyourcomputercover.

2.PressF1toentertheSetupUtilityprogram.ThenpressF10tosaveandexittheSetupUtility
program.Theerrormessagewillnotbedisplayedagain.

•AbilitytoenableanddisabledevicesandUSBconnectors
Formoreinformation,see“Enablingordisablingadevice”onpage49.

•Integratedfingerprintreader(insomemodels)
Dependingonthemodelsofyourcomputer,thekeyboardmayhaveanintegratedfingerprintreader.

ByenrollingyourfingerprintandassociatingitwithaPower-onPassword,aHardDiskPassword,or
bothpasswordsbeforehand,youcanstartthecomputer,logontothesystem,andentertheSetup
Utilityprogrambyswipingyourfingeroverthereader,withouttypingapassword.Thusfingerprint
authenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.

•TrustedPlatformModule(TPM)
TrustedPlatformModuleisasecurecryptoprocessorthatcanstorecryptographickeysthatprotect

informationstoredinyourcomputer.

©CopyrightLenovo2014

29

AttachingaKensington-stylecablelock

YoucanuseaKensington-stylecablelocktosecureyourcomputertoadesk,table,orothernon-permanent
fixture.Thecablelockattachestothesecurity-lockslotattherearofyourcomputerandisoperatedwitha
keyorcombinationdependingonthetypeselected.Thecablelockalsolocksthebuttonsusedtoopenthe
computercover.Thisisthesametypeoflockusedwithmanynotebookcomputers.Y oucanordersucha
cablelockdirectlyfromLenovobysearchingforKensingtonat:
http://www.lenovo.com/support

Figure9.Kensington-stylecablelock

Usingpasswords

YoucansetavarietyofpasswordsthroughtheMicrosoftWindowsoperatingsystemandthroughtheBIOS
ofyourcomputertohelpdeterunauthorizeduseofyourcomputer.

BIOSpasswords

YoucanusetheBIOSSetupUtilityprogramtosetpasswordstopreventunauthorizedaccesstoyour
computeranddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword:WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpassword
eachtimethecomputeristurnedon.Thecomputercannotbeuseduntilthevalidpasswordistyped
in.Formoreinformation,see“Power-OnPassword”onpage48

•HardDiskPassword:SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataonthehard
diskdrive.WhenaHardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyou
trytoaccesstheharddiskdrive.Formoreinformation,see“HardDiskPassword”onpage48.

30ThinkCentreM83zUserGuide

.

•AdministratorPassword:SettinganAdministratorPassworddetersunauthorizedusersfromchanging
configurationsettings.Ifyouareresponsibleformaintainingtheconfigurationsettingsofseveral
computers,youmightwanttosetanAdministratorPassword.Formoreinformation,see“Administrator
Password”onpage48

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves
computingsecurity.

.

Windowspasswords

DependingonyourversionoftheWindowsoperatingsystem,youcanusepasswordsforavarietyof
features,includingcontrollingloginaccess,accesstosharedresources,networkaccess,andindividualuser
settings.Formoreinformation,see“HelpandSupport”onpage75.

Configuringthefingerprintreader

Ifyourkeyboardhasafingerprintreader,youcanconfigurethefingerprintreaderintheSetupUtilityprogram.

TheFingerprintSetupsubmenuundertheSecuritymenuoftheSetupUtilityprogramprovidesthe
followingoptions:

•PrebootAuthentication:enablesordisablesthefingerprintauthenticationforaccessingtheBIOS.

•EraseFingerprintData:clearsthefingerprintdatastoredinafingerprintreader.

Toconfigurethefingerprintreader,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage47.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity➙FingerprintSetup,andpressEnter.
TheFingerprintSetupwindowopens.

3.SelectPrebootAuthenticationorEraseFingerprintDataasdesired,andpressEnter.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.

Usingandunderstandingfirewalls

Afirewallcanbehardware,software,oracombinationofbothdependingonthelevelofsecurityrequired.
Firewallsworkonasetofrulestodeterminewhichinboundandoutboundconnectionsareauthorized.If
yourcomputerispreinstalledwithafirewallprogram,ithelpsprotectagainstcomputerInternetsecurity
threats,unauthorizedaccess,intrusions,andInternetattacks.Italsoprotectsyourprivacy.Formore
informationabouthowtousethefirewallprogram,refertothehelpsystemofyourfirewallprogram.

TheWindowsoperatingsystempreinstalledonyourcomputerprovidestheWindowsFirewall.Fordetailson
usingtheWindowsFirewall,referto“HelpandSupport”onpage75.

Protectingdataagainstviruses

Yourcomputerispreinstalledwithanantivirusprogramtohelpyouguardagainst,detect,andeliminate
viruses.

Lenovoprovidesafullversionofantivirussoftwareonyourcomputerwithafree30-daysubscription.After
30days,youmustrenewthelicensetocontinuereceivingtheantivirussoftwareupdates.

Note:Virusdefinitionfilesmustbekeptup-to-datetoguardagainstnewviruses.

Chapter4.Security31

Formoreinformationabouthowtouseyourantivirussoftware,refertothehelpsystemofyourantivirus
software.

32ThinkCentreM83zUserGuide

Chapter5.Installingorreplacinghardware

Thischapterprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Y oucanexpand
thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”
onpagev.

Notes:

•UseonlycomputerpartsprovidedbyLenovo.

•Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe
instructionsthatcomewiththeoption.

Handlingstatic-sensitivedevices

Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved
fromthecomputerandyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,can
seriouslydamagecomputercomponentsandparts.

Whenyouhandlepartsandothercomputercomponents,taketheseprecautionstoavoidstatic-electricity
damage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlepartsandothercomputercomponentscarefully.HandlePCIcards,memorymodules,
systemboards,andmicroprocessorsbytheedges.Nevertouchanyexposedcircuitry.

•Preventothersfromtouchingthepartsandothercomputercomponents.

•Beforeyoureplaceanewpart,touchthestatic-protectivepackagecontainingtheparttoametal
expansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwoseconds.This
reducesstaticelectricityfromthepackageandyourbody.

•Whenpossible,removethenewpartfromthestatic-protectivepackaging,andinstallitdirectlyinthe
computerwithoutsettingthepartdown.Whenthisisnotpossible,placethestatic-protectivepackage
thatthepartcameinonasmooth,levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Installingexternaloptions

Youcanconnectexternaloptionstoyourcomputer,suchasexternalspeakers,aprinter,orascanner.For
someexternaloptions,youmustinstalladditionalsoftwareinadditiontomakingthephysicalconnection.
Wheninstallinganexternaloption,see“Locatingconnectors,controls,andindicatorsonthefrontofyour
computer”onpage9and“Locatingconnectorsontherearofyourcomputer”onpage10toidentifythe
requiredconnector.Then,usetheinstructionsthatcomewiththeoptiontohelpyoumaketheconnection
andinstallanysoftwareordevicedriversthatarerequiredfortheoption.

ReplacingtheUSBkeyboardormouse

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”
onpagev.

©CopyrightLenovo2014

33

ToreplacetheUSBkeyboardormouse,dothefollowing:

1.Disconnecttheoldkeyboardcableormousecablefromthecomputer.

2.ConnectanewUSBkeyboardormousetooneoftheUSBconnectorsonthecomputer.

Figure10.ConnectingtheUSBkeyboardormouse

Replacingthewirelesskeyboardormouse

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”
onpagev.

Replacingthewirelesskeyboard

Toreplacethewirelesskeyboard,dothefollowing:

1.Removeyourfailingwirelesskeyboard.

2.Takeoutthenewwirelesskeyboardfromthepackage.

3.Openthebatterycompartmentcover,andInstalltwoAAAbatteriesaccordingtothepolarityindicators.

Figure11.Installingthekeyboardbatteries

4.TakeawaytheUSBdonglefromthekeyboardcompartmentorfromthewirelessmousecompartment
andconnectittoanavailableUSBconnectoronthecomputer.See“Replacingthewirelessmouse”
onpage35.

5.Closethecompartmentcover.Thekeyboardisreadyforuse.

34ThinkCentreM83zUserGuide

Replacingthewirelessmouse

Toreplacethewirelessmouse,dothefollowing:

1.DisconnecttheUSBdonglefromyourcomputer.Then,takeawayyourfailingwirelessmouse.

2.Removethenewwirelessmousefromthepackage.

3.RemovetheUSBdonglefromthecompartmentofthenewwirelessmouseorfromthecompartmentof
thewirelesskeyboard.

4.Then,connecttheUSBdongletoanavailableUSBconnectoronyourcomputer.

5.Correctlyinstallthebatteriesforthemouse,followingtheinstructionsinthetablebelow.

6.Switchonthepowerbuttononthebottomofthewirelessmouse,andthenitisreadytouse.

Chapter5.Installingorreplacinghardware35

Pressthebatterycompartmentreleasebutton.

TakeouttheUSBdongle

Figure12.Openingthebatterycompartment

ConnecttheUSBdongletoanavailableUSBconnector
onthecomputer.

Figure14.ConnectingtheUSBdongletoaUSB
connector

Closethebatterycompartmentcoverandslideitforward
untilitclicksintoplace.

Figure13.TakingouttheUSBdongle

InserttwoAAbatteriesintothemousecompartment
accordingtothepolarityindicators.

Figure15.Installingthemousebatteries

PushthepowerswitchtotheonpositionandtheLED
(light-emittingdiode)ison.

Figure16.Closingthebatterycompartmentcover

36ThinkCentreM83zUserGuide

Figure17.Pushingthepowerswitchon

Notes:

•ThegreenLEDindicatesthatthemouseisreadyforuse.

•TheflashingamberLEDindicatesalowbatterypowerlevel.

•Pushthepowerswitchtotheoffpositionwhenyouarenotusingthemouse.Thisextendsthebatterylife.

•AfterdisconnectingtheUSBdonglefromyourcomputer,storeitinthewirelessmousecompartmentorin
thewirelesskeyboardcompartment.

ReplacingthePS/2keyboardormouse

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”
onpagev.

ToreplacethePS/2keyboardormouse,dothefollowing:

1.Removeanymediafromthedrivers.Then,turnoffallattacheddevicesandthecomputer.

2.Disconnectallpowercordsfromelectricaloutlets.

3.Disconnecttheoldkeyboardcableormousecablefromthecomputer.

4.ConnectanewkeyboardormousetothecorrespondingPS/2connectoronthecomputer.See
“Locatingconnectorsontherearofyourcomputer”onpage10.

Figure18.ConnectingthePS/2keyboardormouse

5.Reconnecttheexternalcablesandpowercordstothecomputer.

Obtainingdevicedrivers

Youcanobtaindevicedriversthatarenotpreinstalledinyouroperatingsystemat
http://www.lenovo.com/support.Installationinstructionsareprovidedinreadmefileswiththedevice-driver
files.

Chapter5.Installingorreplacinghardware37

38ThinkCentreM83zUserGuide

Chapter6.Recoveryinformation

ThischapterprovidesinformationabouttherecoverysolutionsprovidedbyLenovo.

•“RecoveryinformationfortheWindows7operatingsystem”onpage39

•“RecoveryinformationfortheWindows8.1operatingsystem”onpage45

RecoveryinformationfortheWindows7operatingsystem

Thissectioncontainsthefollowingtopics:

•Creatingandusingrecoverymedia

•Performingbackupandrecoveryoperations

•UsingtheRescueandRecoveryworkspace

•Creatingandusingarescuemedium

•Installingorreinstallingdevicedrivers

•Solvingrecoveryproblems

Notes:

1.TherecoveryinformationinthischapteronlyappliestothecomputersthathavetheRescueand
RecoveryprogramortheProductRecoveryprograminstalled.IftheEnhancedBackupandRestore
iconintheLenovoThinkVantageToolsprogramisdimmed,itindicatesthatyouneedtoinstall
theRescueandRecoveryprogrammanuallybeforeenablingitsfeatures.T oinstalltheRescueand
Recoveryprogram,dothefollowing:

a.ClickStart➙AllPrograms➙LenovoThinkVantageTools,anddouble-clickEnhancedBackup

andRestore.
b.Followtheinstructionsonthescreen.
c.Whentheinstallationprocesscompletes,theEnhancedBackupandRestoreiconisactivated.

2.Thereareavarietyofmethodstochoosefromwhenconsideringhowtorecoverintheeventofa
software-orhardware-relatedproblem.Somemethodsvarydependingonthetypeofoperatingsystem
thatisinstalled.

3.Theproductontherecoverymediamaybeusedonlyforthefollowingpurposes:

•Restoretheproductpreinstalledonyourcomputer

•Reinstalltheproduct

•ModifytheproductusingtheAdditionalFiles

Creatingandusingrecoverymedia

Youcanuserecoverymediatorestoretheharddiskdrivetothefactorydefaultstate.Recoverymediaare
usefulifyoutransferthecomputertoanotherarea,sellthecomputer,recyclethecomputer,orputthe
computerinanoperationalstateafterallothermethodsofrecoveryhavefailed.Asaprecautionarymeasure,
itisimportanttocreaterecoverymediaasearlyaspossible.

Note:Therecoveryoperationsyoucanperformusingrecoverymediavarydependingontheoperating
systemfromwhichtherecoverymediawerecreated.Therecoverymediamightcontainabootmedium
andadatamedium.YourMicrosoftWindowslicensepermitsyoutocreateonlyonedatamedium,soitis
importantthatyoustoretherecoverymediainasafeplaceafteryouhavemadethem.

©CopyrightLenovo2014

39

Creatingrecoverymedia

Thissectionprovidesinstructionsonhowtocreaterecoverymedia.

Note:OntheWindows7operatingsystem,youcancreaterecoverymediausingdiscsorexternalUSB
storagedevices.

TocreaterecoverymediaontheWindows7operatingsystem,clickStart➙AllPrograms➙Lenovo

ThinkVantageTools➙FactoryRecoveryDisks.Then,followtheinstructionsonthescreen.

Usingrecoverymedia

Thissectionprovidesinstructionsonhowtouserecoverymedia.

OntheWindows7operatingsystem,youcanuserecoverymediatorestorethecontentsoftheharddisk
drivetothefactorydefaultstate.Also,youcanuserecoverymediatoputthecomputerinanoperational
stateafterallothermethodsofharddiskdriverecoveryhavefailed.

Attention:Whenyouuserecoverymediatorestorethecontentsoftheharddisktothefactorydefaultstate,
allthefilescurrentlyontheharddiskdrivewillbedeletedandreplacedbythefactorydefaultfiles.

TouserecoverymediaontheWindows7operatingsystem,dothefollowing:

1.Dependingonthetypeofyourrecoverymedia,connectthebootmedium(memorykeyorotherUSB
storagedevice)tothecomputer,orinsertthebootdiscintotheopticaldrive.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.

3.SelectthedesiredstartupdeviceandpressEnter.Therestoreprocessbegins.

4.Followtheinstructionsonthescreentocompletetheoperation.

Note:Afterrestoringyourcomputerharddiskdrivetothefactorydefaultstate,youmighthavetoreinstall
devicedriversforsomedevices.See“Reinstallingdevicedrivers”onpage44.

Performingbackupandrecoveryoperations

TheRescueandRecoveryprogramenablesyoutobackupallyourharddiskdrivecontentsincludingthe
operatingsystem,datafiles,softwareprograms,andpersonalsettings.Youcandesignatewherethe
RescueandRecoveryprogramstoresthebackup:

•Inaprotectedareaofyourharddiskdrive

•Onthesecondaryharddiskdriveifasecondaryharddiskdriveisinstalledinyourcomputer

•OnanattachedexternalUSBharddiskdrive

•Onanetworkdrive

•Onrecordablediscs(arecordableopticaldriveisrequiredforthisoption)

Afteryouhavebackedupthecontentsoftheharddiskdrive,youcanrestorethecompletecontentsofthe
harddiskdrive,restoreselectedfilesonly,orrestoretheWindowsoperatingsystemandapplicationsonly
whilekeepingtheotherdataonyourharddiskdrive.

Performingabackupoperation

ThissectionprovidesinstructionsonhowtoperformabackupoperationusingtheRescueandRecovery
program.

ToperformabackupoperationusingtheRescueandRecoveryprogramontheWindows7operating
system,dothefollowing:

40ThinkCentreM83zUserGuide

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClickBackupyourharddriveandselectbackupoperationoptions.Then,followtheinstructionson
thescreentocompletethebackupoperation.

Performingarecoveryoperation

ThissectionprovidesinstructionsonhowtoperformarecoveryoperationusingtheRescueandRecovery
program.

ToperformarecoveryoperationusingtheRescueandRecoveryprogramontheWindows7operating
system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheRestoreyoursystemfromabackupicon.

4.Followtheinstructionsonthescreentocompletetherecoveryoperation.

FormoreinformationaboutperformingarecoveryoperationfromtheRescueandRecoveryworkspace,see
“UsingtheRescueandRecoveryworkspace”onpage41.

UsingtheRescueandRecoveryworkspace

TheRescueandRecoveryworkspaceresidesinaprotected,hiddenareaofyourharddiskdrivethat
operatesindependentlyfromtheWindowsoperatingsystem.Thisenablesyoutoperformrecovery
operationsevenifyoucannotstarttheWindowsoperatingsystem.Youcanperformthefollowingrecovery
operationsfromtheRescueandRecoveryworkspace:

•Rescuefilesfromyourharddiskdriveorfromabackup:TheRescueandRecoveryworkspaceenables
youtolocatefilesonyourharddiskdriveandtransferthemtoanetworkdriveorotherrecordablemedia,
suchasaUSBdeviceoradisc.Thissolutionisavailableevenifyoudidnotbackupyourfilesorif
changesweremadetothefilessinceyourlastbackupoperation.Youcanalsorescueindividualfilesfrom
aRescueandRecoverybackuplocatedonyourlocalharddiskdrive,aUSBdevice,oranetworkdrive.

•RestoreyourharddiskdrivefromaRescueandRecoverybackup:Ifyouhavebackedupyourharddisk
driveusingtheRescueandRecoveryprogram,youcanrestoretheharddiskdrivefromaRescueand
Recoverybackup,evenifyoucannotstarttheWindowsoperatingsystem.

•Restoreyourharddiskdrivetothefactorydefaultstate:TheRescueandRecoveryworkspaceenables
youtorestorethecompletecontentsofyourharddiskdrivetothefactorydefaultstate.Ifyouhave
multiplepartitionsonyourharddiskdrive,youhavetheoptiontorestoretheC:partitionandleavethe
otherpartitionsintact.BecausetheRescueandRecoveryworkspaceoperatesindependentlyfrom
theWindowsoperatingsystem,youcanrestoretheharddiskdrivetothefactorydefaultstateevenif
youcannotstarttheWindowsoperatingsystem.

Attention:IfyourestoretheharddiskdrivefromaRescueandRecoverybackuporrestoretheharddisk
drivetothefactorydefaultsettings,allfilesontheprimaryharddiskdrivepartition(usuallydriveC:)willbe
deletedintherecoveryprocess.Ifpossible,makecopiesofimportantfiles.Ifyouareunabletostartthe
Windowsoperatingsystem,youcanusetherescuefilesfeatureoftheRescueandRecoveryworkspaceto
copyfilesfromyourharddiskdrivetoothermedia.

TostarttheRescueandRecoveryworkspace,dothefollowing:

1.Ensurethatthecomputeristurnedoff.

Chapter6.Recoveryinformation41

2.Turnonyourcomputer.Whenyouseethelogoscreen,pressEnter,andthenpressF11toenterthe
RescueandRecoveryworkspace.

3.IfyouhavesetaRescueandRecoverypassword,typeyourpasswordwhenprompted.TheRescue
andRecoveryworkspaceopensafterashortdelay.

Note:IftheRescueandRecoveryworkspacefailstoopen,see“Solvingrecoveryproblems”onpage44

4.Dooneofthefollowing:

•Torescuefilesfromyourharddiskdrive,clickRescuefilesandfollowtheinstructionsonthescreen.

•TorestoreyourharddiskdrivefromaRescueandRecoverybackuportorestoreyourharddiskdrive

tothefactorydefaultsettings,clickFullRestoreandfollowtheinstructionsonthescreen.

FormoreinformationaboutthefeaturesoftheRescueandRecoveryworkspace,clickHelp.

Note:Afterrestoringyourharddiskdrivetothefactorydefaultstate,youmighthavetoreinstalldevice
driversforsomedevices.See“Reinstallingdevicedrivers”onpage44.

Creatingandusingarescuemedium

Witharescuemedium,suchasadiscoraUSBharddiskdrive,youcanrecoverthecomputerfromfailures
thatpreventyoufromgainingaccesstotheRescueandRecoveryworkspaceonyourharddiskdrive.

Notes:

•Therecoveryoperationsyoucanperformusingarescuemediumvarydependingontheoperatingsystem.

•Therescuedisccanbestartedinalltypesofopticaldrives.

Creatingarescuemedium

Thissectionprovidesinstructionsonhowtocreatearescuemedium.

.

TocreatearescuemediumontheWindows7operatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageTools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheCreateRescueMediaicon.TheCreateRescueandRecoveryMediawindowopens.

4.IntheRescueMediaarea,selectthetypeoftherescuemediumyouwanttocreate.Youcancreatea
rescuemediumusingadisc,aUSBharddiskdrive,orasecondaryinternalharddiskdrive.

5.ClickOKandfollowtheinstructionsonthescreentocreatearescuemedium.

Usingarescuemedium

Thissectionprovidesinstructionsonhowtousetherescuemediumyouhavecreated.

•Ifyouhavecreatedarescuemediumusingadisc,usethefollowinginstructionstousetherescuemedium:

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.

3.InthePleaseselectbootdevicewindow,selectthedesiredopticaldriveasthefirstbootdevice.
Then,inserttherescuediscintotheopticaldriveandpressEnter.Therescuemediumstarts.

•IfyouhavecreatedarescuemediumusingaUSBharddiskdrive,usethefollowinginstructionsto
usetherescuemedium:

1.AttachtheUSBharddiskdrivetooneoftheUSBconnectorsonyourcomputer.

42ThinkCentreM83zUserGuide

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.

3.InthePleaseselectbootdevicewindow,selecttheUSBharddiskdriveasthefirstbootdeviceand
pressEnter.Therescuemediumstarts.

Whentherescuemediumstarts,theRescueandRecoveryworkspaceopens.Thehelpinformationfor
eachfeatureisavailablefromtheRescueandRecoveryworkspace.Followtheinstructionstocomplete
therecoveryprocess.

Reinstallingpreinstalledapplicationsanddevicedrivers

Yourcomputerhasprovisionsthatenableyoutoreinstallselectedfactory-installedapplicationsanddevice
drivers.

Reinstallingpreinstalledapplications

Thissectionprovidesinstructionsonhowtoreinstallpreinstalledapplications.

ToreinstalltheselectedapplicationspreinstalledonyourLenovocomputer,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOLSdirectory.

3.Opentheappsfolder.Withintheappsfolder,thereareseveralsubfoldersnamedforvariousapplications
installedinyourcomputer.

4.Opentheappropriateapplicationsubfolder.

5.Intheapplicationsubfolder,lookforaSETUP.EXEfileorotherappropriateEXEfilesforsetup.
Double-clickthefileandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingpreinstalleddevicedrivers

Thissectionprovidesinstructionsonhowtoreinstallpreinstalleddevicedrivers.

Attention:Whenyoureinstalldevicedrivers,youarechangingthecurrentconfigurationofyourcomputer.
Reinstalldevicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Toreinstallthedevicedriverforafactory-installeddevice,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOLSdirectory.

3.OpentheDRIVERSfolder.WithintheDRIVERSfolder,thereareseveralsubfoldersnamedforvarious
devicesinstalledinyourcomputer,suchasAUDIOorVIDEO.

4.Opentheappropriatedevicesubfolder.

5.Dooneofthefollowing:

•Inthedevicesubfolder,lookforaSETUP .exefile.Double-clickthefileandfollowtheinstructionson

thescreentocompletetheinstallation.

•Inthedevicesubfolder,lookforaREADME.txtfileorafilewiththe.txtextension.Thisfilemightbe

namedaftertheoperatingsystem,suchasWIN98.txt.TheTXTfilecontainsinformationabouthowto
installthedevicedriver.Followtheinstructionstocompletetheinstallation.

•Ifthedevicesubfoldercontainsafilewiththe.infextensionandyouwanttoinstallthedevice

driverusingtheINFfile,refertoyourWindowsHelpandSupportinformationsystemfordetailed
informationabouthowtoinstallthedevicedriver.

Note:Ifyouneedupdateddevicedrivers,see“Gettingthelatestdevicedriversforyourcomputer”on
page55

formoreinformation.

Chapter6.Recoveryinformation43

Reinstallingsoftwareprograms

Ifasoftwareprogramyouinstalledonyourcomputerisnotworkingcorrectly,youmightneedtoremove
andreinstallit.Reinstallingoverwritestheexistingprogramsfilesandusuallyfixesanyproblemsthat
youmighthavehadwiththatprogram.

Toremoveaprograminyoursystem,seeMicrosoftWindowshelpsystemfordetailedinformation.

Toreinstalltheprogram,dooneofthefollowing:

Note:Themethodofreinstallingaprogramvariesfromprogramtoprogram.Refertothedocumentation
providedwiththeprogramtoseeifyourprogramhasspecialinstallationinstructions.

•Toreinstallmostcommerciallyavailableprogramsinyoursystem,seeMicrosoftWindowshelpsystem
formoreinformation.

•ToreinstallselectedapplicationprogramsthatcamefromLenovo,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOLSdirectory.

3.OpentheAPPSfolder.WithintheAPPSfolder,thereareseveralsubfoldersnamedforvarious
applicationsinstalledinyourcomputer.

4.Opentheappropriateapplicationsubfolder.

5.Intheapplicationsubfolder,lookforaSETUP.EXEfileorotherappropriateEXEfilesforsetup.
Double-clickthefileandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingdevicedrivers

Toreinstalladevicedriverforanoptionyouinstalled,refertothedocumentationthatcomeswiththeoption.

Whenyoureinstalldevicedrivers,youarechangingthecurrentconfigurationofyourcomputer.Reinstall
devicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Formoreinformationaboutreinstallingdevicedriversthatcamewithyourcomputer,see“Reinstalling
preinstalledapplicationsanddevicedrivers”onpage43.

Solvingrecoveryproblems

IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironment,doone
ofthefollowing:

•UsearescuemediumtostarttheRescueandRecoveryworkspace.See“Creatingandusingarescue
medium”onpage42.

•Userecoverymediaifallothermethodsofrecoveryhavefailedandyouneedtorestoretheharddisk
drivetothefactorydefaultsettings.See“Creatingandusingrecoverymedia”onpage39.

Note:IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironmentfroma
rescuemediumorrecoverymedia,youmightnothavetherescuedevice(aninternalharddiskdrive,adisc,
aUSBharddiskdrive,orotherexternaldevices)setasthefirstbootdeviceinthestartupdevicesequence.
Youmustfirstensurethatyourrescuedeviceissetasthefirstbootdeviceinthestartupdevicesequence
intheSetupUtilityprogram.See“Selectingastartupdevice”onpage49
temporarilyorpermanentlychangingthestartupdevicesequence.FormoreinformationabouttheSetup
Utilityprogram,seeChapter7“UsingtheSetupUtilityprogram”onpage47.

fordetailedinformationabout

Itisimportanttocreatearescuemediumandasetofrecoverymediaasearlyaspossibleandstorethem
inasafeplaceforfutureuse.

44ThinkCentreM83zUserGuide

RecoveryinformationfortheWindows8.1operatingsystem

Thissectionprovidesinformationabouttherecoverysolutionsprovidedoncomputerspreinstalledwiththe
Windows8.1operatingsystem.

Refreshingyourcomputer

Ifyourcomputerdoesnotperformwellandtheproblemmightbecausedbyarecentlyinstalledprogram,
youcanrefreshyourcomputerwithoutlosingyourpersonalfilesorchangingyoursettings.

Attention:Ifyourefreshyourcomputer,theprogramsthatcamewithyourcomputerandtheprogramsthat
youinstalledfromWindowsStorewillbereinstalled,butallotherprogramswillberemoved.

Torefreshyourcomputer,dothefollowing:

1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.

2.IntheRefreshyourPCwithoutaffectingyourfilessection,clickGetstarted.

Resettingyourcomputertothefactorydefaultsettings

Youcanresetyourcomputertothefactorydefaultsettings.Resettingthecomputerwillreinstallthe
operatingsystem,andreinstallalltheprogramsandsettingsthatcamewithyourcomputer.

Attention:Ifyouresetyourcomputer,allyourpersonalfilesandsettingswillbedeleted.T oavoiddataloss,
makeabackupcopyofallthedatathatyouwanttokeep.

Toresetyourcomputer,dothefollowing:

1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.

2.IntheRemoveeverythingandreinstallWindowssection,clickGetstarted.

Usingtheadvancedstartupoptions

AdvancedstartupoptionsenableyoutochangethestartupsettingsofyourWindowsoperatingsystem,
startthecomputerfromanexternaldevice,orrestoretheWindowsoperatingsystemfromasystemimage.

Tousetheadvancedstartupoptions,dothefollowing:

1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.

2.IntheAdvancedstartupsection,clickRestartnow➙Troubleshoot➙Advancedoptions.

3.Restartyourcomputerfollowingtheinstructionsonthescreen.

RecoveringyouroperatingsystemifWindows8.1failstostart

TheWindowsrecoveryenvironmentonyourcomputeriscapableofoperatingindependentlyfromthe
Windows8.1operatingsystem.Thisenablesyoutorecoverorrepairtheoperatingsystemevenifthe
Windows8.1operatingsystemfailstostart.

Aftertwoconsecutivefailedbootattempts,theWindowsrecoveryenvironmentstartsautomatically.Then
youcanchooserepairandrecoveryoptionsbyfollowingtheinstructionsonthescreen.

Note:Ensurethatyourcomputerisconnectedtoacpowerduringtherecoveryprocess.

Chapter6.Recoveryinformation45

FormoredetailsabouttherecoverysolutionsprovidedoncomputerspreinstalledwiththeWindows8.1
operatingsystem,refertothehelpinformationsystemoftheWindows8.1operatingsystem.

46ThinkCentreM83zUserGuide

Chapter7.UsingtheSetupUtilityprogram

TheSetupUtilityprogramisusedtoviewandchangetheconfigurationsettingsofyourcomputer,regardless
ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar
settingsintheSetupUtilityprogram.

StartingtheSetupUtilityprogram

TostarttheSetupUtilityprogram,dothefollowing:

1.Ensurethatyourcomputeristurnedoff.

2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiple
beepsorseealogoscreen,releasetheF1key.

Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogram
menuwillnotbedisplayeduntilyouenterthecorrectpassword.Formoreinformation,see“Using
passwords”onpage47

WhenthePOSTdetectsthattheharddiskdrivehasbeenremovedfromyourcomputerorthememory
modulesizehasdecreased,anerrormessagewillbedisplayedwhenyoustartthecomputerandyouwillbe
promptedtodooneofthefollowing:

•PressF1toentertheSetupUtilityprogram.

Note:AfteryouentertheSetupUtilityprogram,pressF10tosavechangesandexittheSetupUtility
program.PressEnterwhenpromptedtoconfirmtheexit.Theerrormessagewillnotbedisplayedagain.

•PressF2tobypasstheerrormessageandlogintotheoperatingsystem.

.

Note:YouhavetoenabletheconfigurationchangedetectionfeatureforthePOSTtodetecttheremovalof
theharddiskdrive.Toenabletheconfigurationchangedetectionfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity➙ConfigurationChangeDetection,
andpressEnter.

3.SelectEnabledandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.

Viewingandchangingsettings

TheSetupUtilityprogrammenulistsvariousitemsaboutthesystemconfiguration.T ovieworchange
settings,starttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage47.Then,follow
theinstructionsonthescreen.

Youcanuseeitherthekeyboardorthemousetonavigatethroughmenuchoices.Thekeysusedtoperform
varioustasksaredisplayedatthebottomofeachscreen.

Usingpasswords

ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer
anddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword

©CopyrightLenovo2014

47

•AdministratorPassword

•HardDiskPassword

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves
computingsecurity.Ifyoudecidetosetanypasswords,readthefollowingsections.

Passwordconsiderations

Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it
isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.Thefollowingareguidelines
tofollowwhensettingastrongpassword:

•Haveatleasteightcharactersinlength

•Containatleastonealphabeticcharacterandonenumericcharacter

•Notbeyournameoryourusername

•Notbeacommonwordoracommonname

•Besignificantlydifferentfromyourpreviouspasswords

Note:TheHardDiskPasswordisnotcasesensitive

Power-OnPassword

WhenaPower-OnPasswordisset,youarepromptedtoenteravalidpasswordeachtimethecomputeris
turnedon.Thecomputercannotbeuseduntilthevalidpasswordisentered.

AdministratorPassword

SettinganAdministratorPassworddetersunauthorizedusersfromchangingconfigurationsettings.Ifyou
areresponsibleformaintainingtheconfigurationsettingsofseveralcomputers,youmightwanttosetan
AdministratorPassword.

WhenanAdministratorPasswordisset,youarepromptedtoenteravalidpasswordeachtimeyoutryto
accesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalidpassword
isentered.

IfboththePower-OnPasswordandAdministratorPasswordareset,youcanentereitherpassword.
However,youmustuseyourAdministratorPasswordtochangeanyconfigurationsettings.

HardDiskPassword

SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataontheharddiskdrive.Whena
HardDiskPasswordisset,youarepromptedtoenteravalidpasswordeachtimeyoutrytoaccessthe
harddiskdrive.

Notes:

•AfteryousetaHardDiskPassword,yourdataontheharddiskdriveisprotectedeveniftheharddisk
driveisremovedfromonecomputerandinstalledinanother.

•IftheHardDiskPasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafromthe
harddiskdrive.

Setting,changing,anddeletingapassword

Toset,change,ordeleteapassword,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage47.

48ThinkCentreM83zUserGuide

2.FromtheSetupUtilityprogrammainmenu,selectSecurity.

3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,or
HardDiskPassword.

4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.

Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore
information,see“Passwordconsiderations”onpage48.

Enablingordisablingadevice

Thissectionprovidesinformationonhowtoenableordisableuseraccesstothefollowingdevices:

USBSetupUsethisoptiontoenableordisableaUSBconnector.WhenaUSBconnectoris

disabled,thedeviceconnectedtotheUSBconnectorcannotbeused.

SATAControllerWhenthisfeatureissettoDisable,alldevicesconnectedtotheSATAconnectors

(suchasharddiskdrivesortheopticaldrive)aredisabledandcannotbeaccessed.

Toenableordisableadevice,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage47.

2.FromtheSetupUtilityprogrammainmenu,selectDevices.

3.Dependingonthedeviceyouwanttoenableordisable,dooneofthefollowing:

•SelectUSBSetuptoenableordisableaUSBdevice.

•SelectATADriveSetuptoenableordisableaninternalorexternalSATAdevice.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage51.

Selectingastartupdevice

Ifyourcomputerdoesnotstartupfromadevicesuchasthediscorharddiskdriveasexpected,dooneof
thefollowingtoselectthestartupdeviceyouwant.

Selectingatemporarystartupdevice

Usethisproceduretoselectatemporarystartupdevice.

Note:Notalldiscsandharddiskdrivesarebootable.

1.Turnoffyourcomputer.

2.Pressthepowerbuttontoturnonthecomputer.ThenrepeatedlypressandreleasetheF12keyuntil
thePleaseselectbootdevicewindowdisplays.

3.SelectthedesiredstartupdeviceandpressEnter.Thecomputerwillstartupfromthedeviceyou
selected.

Note:SelectingastartupdevicefromthePleaseselectbootdevicewindowdoesnotpermanentlychange
thestartupsequence.

Selectingorchangingthestartupdevicesequence

Tovieworpermanentlychangetheconfiguredstartupdevicesequence,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage47.

2.FromtheSetupUtilityprogrammainmenu,selectStartup.

Chapter7.UsingtheSetupUtilityprogram49

3.SelectthedevicesforthePrimaryStartupSequence,theAutomaticStartupSequence,andtheError
StartupSequence.Readtheinformationdisplayedontherightsideofthescreen.

4.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage51.

EnablingErPLPScompliancemode

Lenovocomputersmeettheeco-designrequirementsoftheErPLot3regulation.Formoreinformation,go
to:
http://www.lenovo.com/ecodeclaration

YoucanenableErPLPScompliancemodeintheSetupUtilityprogramtoreducetheconsumptionof
electricitywhenyourcomputerisofforinsleepmode.

ToenableErPLPScompliancemodeintheSetupUtilityprogram,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage47.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙EnhancedPowerSavingMode,and
pressEnter.

3.SelectEnabledandpressEnter.

4.FromthePowermenu,selectAutomaticPowerOnandpressEnter.

5.SelectWakeonLanandpressEnter.

6.SelectDisabledandpressEnter.

7.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.

WhenErPLPScompliancemodeisenabled,youcanwakeupyourcomputerbydoingoneofthefollowing:

•Pressthepowerbutton

•Enablethewake-up-on-alarmfeature
Thewake-up-on-alarmenablesyourcomputertowakeupatasettime.Toenablethewake-up-on-alarm

feature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AutomaticPowerOn,andpressEnter.

3.SelectWakeUponAlarmandpressEnter.Thenfollowtheinstructionsonthescreen.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
confirmtheexit.

•Enabletheafterpowerlossfeature
Theafterpowerlossfeatureenablesyourcomputertowakeupwhenthepowersupplyresumesaftera

suddenlossofelectricity.Toenabletheafterpowerlossfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AfterPowerLoss,andpressEnter.

3.SelectPowerOnandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
confirmtheexit.

50ThinkCentreM83zUserGuide

ExitingtheSetupUtilityprogram

Afteryoufinishviewingorchangingsettings,pressEsctoreturntotheSetupUtilityprogrammainmenu.
YoumighthavetopressEscseveraltimes.Dooneofthefollowing:

•Ifyouwanttosavethenewsettings,pressF10tosavechangesandexittheSetupUtilityprogram.

•Ifyoudonotwanttosavethesettings,selectExit➙DiscardChangesandExit,andthenpressEnter.
WhentheResetWithoutSavingwindowdisplays,selectYes,andthenpressEntertoexittheSetup
Utilityprogram.

•Ifyouwanttoreturntothedefaultsettings,pressF9toloadthedefaultsettings,andthenpressF10to
saveandexittheSetupUtilityprogram.

Chapter7.UsingtheSetupUtilityprogram51

52ThinkCentreM83zUserGuide

Chapter8.Updatingsystemprograms

LenovomightmakechangesandenhancementstotheBIOS.Whenupdatesarereleased,theyareavailable
asdownloadablefilesontheLenovoWebsiteathttp://www.lenovo.com/drivers.Instructionsforusingthe
BIOSupdatesareavailableinaTXTfilethatisincludedwiththeupdatefiles.Formostmodels,youcan
downloadeitheranupdateprogramtocreateasystem-program-updatediscoranupdateprogramthat
canberunfromtheoperatingsystem.

ThischapterprovidesinformationaboutupdatingtheBIOS,andhowtorecoverfromaBIOSupdatefailure.

UpdatingtheBIOS

ThissectionprovidesinstructionsonhowtoupdatetheBIOS.

UpdatingtheBIOSfromadisc

ThissectionprovidesinstructionsonhowtoupdatetheBIOSfromadisc.

Note:Youcandownloadaself-startingbootablediscimage(knownasanISOimage)withthesystem
programupdatestocreateasystem-program-updatedisc.Goto:
http://www.lenovo.com/support

ToupdatetheBIOSfromadisc,dothefollowing:

1.Turnoffyourcomputer.

2.Pressthepowerbuttontoturnonthecomputer.ThenrepeatedlypressandreleasetheF12keyuntilthe
StartupDeviceMenuwindowopens.

3.FromtheStartupDeviceMenuwindow,selectthedesiredopticaldriveasthestartupdevice.Then,
insertthediscintothisopticaldriveandpressEnter.Theupdatebegins.

4.Whenpromptedtochangetheserialnumber,itissuggestedthatyoudonotmakethischangeby
pressingN.However,ifyoudowanttochangetheserialnumber,pressY,thentypeintheserialnumber
andpressEnter.

5.Whenpromptedtochangethemachinetypeandmodel,itissuggestedthatyoudonotmakethis
changebypressingN.However,ifyoudowanttochangethemachinetypeandmodel,pressY,then
typeinthemachinetypeandmodelandpressEnter.

6.Followtheinstructionsonthescreentocompletetheupdate.Aftertheupdateiscompleted,removethe
discfromtheopticaldrive.

UpdatingtheBIOSfromyouroperatingsystem

LenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubjecttochange
withoutnotice,includingthecontentsreferencedinthefollowingprocedure.T oupdatetheBIOSfromyour
operatingsystem,gotohttp://www.lenovo.com/driversandfollowtheinstructionsonthescreen.

©CopyrightLenovo2014

53

54ThinkCentreM83zUserGuide

Chapter9.Preventingproblems

Thischapterprovidesinformationthatcanhelpyouavoidcommonproblemsandkeepyourcomputer
runningsmoothly.

Keepingyourcomputercurrent

Insomesituationsyoumayfinditnecessarytohavethemostcurrentsoftwareprograms,devicedrivers,or
operatingsystem.Thissectionexplainshowtogetthelatestupdatesforyourcomputer.

Gettingthelatestdevicedriversforyourcomputer

Note:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubject

tochangewithoutnotice,includingthecontentsreferencedinthefollowingprocedure.

YoucandownloadandinstallupdateddevicedriversfromtheLenovoWebsitebydoingthefollowing:

Attention:DonotdownloadupdateddevicedriversfromtheWindowsUpdateWebsite.Thedevice
driversprovidedontheWindowsWebsitehavenotbeentestedbyLenovoandusingthemmightcause
unexpectedproblems.ObtainupdateddevicedriversfromLenovo.

1.Gotohttp://www.lenovo.com/support.

2.ClickDownload&Drivers.

3.Selectthemachinetypeofyourcomputerfromthemachinetypelist.

4.Clickthecategoryofdeviceforwhichyouneedthedevicedriver.

5.Clicktheappropriatedevicedriver.

6.Downloadandinstallthedevicedriver.

Updatingyouroperatingsystem

MicrosoftmakesupdatesavailableforthevariousWindowsoperatingsystemsthroughtheMicrosoft
WindowsUpdateWebsite.TheWebsiteautomaticallydetermineswhatWindowsupdatesareavailablefor
yourspecificcomputerandliststhoseupdatesonly.Updatescouldincludesecurityfixes,newversionsof
Windowscomponents(suchasMediaPlayer),fixestootherportionsoftheWindowsoperatingsystem,
orenhancements.

Attention:DonotdownloadupdateddevicedriversfromtheWindowsWebsite.Thedevicedrivers
providedontheWindowsWebsitehavenotbeentestedbyLenovoandusingthemmightcauseunexpected
problems.ObtainupdateddevicedriversfromLenovo.See“Gettingthelatestdevicedriversforyour
computer”onpage55formoreinformation.

ToaccesstheMicrosoftWindowsUpdatesite,dothefollowing:

1.Gotohttp://windowsupdate.microsoft.com/.

2.Followtheinstructionsonthescreen.

UsingSystemUpdate

SystemUpdateprovidesregularaccesstosystemandsoftwareupdatesforyourcomputertokeepthe
systemandsoftwareup-to-date.SystemUpdategathersinformationfromtheLenovoHelpCenterabout
newupdatesforyourcomputer,andthensortsanddisplayseachupdateascritical,recommended,and
optionaltohelpyouunderstandtheimportance.Youhavecompletecontrolofwhichupdatestodownload

©CopyrightLenovo2014

55

andinstall.Afteryouselecttheupdatesyouwant,SystemUpdateautomaticallydownloadsandinstallsthe
updateswithoutanyfurtherinterventionfromyou.

SystemUpdateispreinstalledonmostLenovocomputersandisreadytorun.Theonlyprerequisiteis
anactiveInternetconnection.Y oucanstarttheprogrammanually,oryoucanusetheschedulefeature
toenabletheprogramtosearchforupdatesautomaticallyatspecifiedintervals.Y oualsocanpredefine
scheduledupdatestosearchbyseverity(criticalupdates,criticalandrecommendedupdates,orallupdates)
sothelistyouchoosefromcontainsonlythoseupdatetypesthatareofinteresttoyou.

ToopenSystemUpdate,see“AccessingLenovoprogramsontheWindows7operatingsystem”onpage5
or“AccessingLenovoprogramsontheWindows8.1operatingsystem”onpage6.

IfSystemUpdateisnotcurrentlyinstalledonyourcomputer,youcandownloaditfromtheLenovoSupport
Websiteathttp://www.lenovo.com/support.

Cleaningandmaintenance

Withappropriatecareandmaintenanceyourcomputerwillserveyoureliably.Thefollowingtopicsoffer
informationtohelpyoukeepyourcomputerintopworkingorder.

Basics

Herearesomebasicpointsaboutkeepingyourcomputerfunctioningproperly:

•Keepyourcomputerinaclean,dryenvironment.Ensurethatitrestsonaflat,steadysurface.

•Donotplaceitemsontopofthemonitororcoveranyoftheventsinthemonitororcomputer.These
ventsprovideairflowtokeepyourcomputerfromoverheating.

•Keepfoodanddrinksawayfromallpartsofyourcomputer.Foodparticlesandspillsmightmakethe
keyboardandmousestickandunusable.

•Donotgetthepowerswitchesorothercontrolswet.Moisturecandamagethesepartsandcausean
electricalhazard.

•Alwaysdisconnectapowercordbygraspingtheplug,butnotthecord.

Cleaningyourcomputer

Itisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-free
operation.

CAUTION:
Besuretoturnoffthecomputerandmonitorbeforecleaningthecomputerandmonitorscreen.

Computer

Useonlymildcleaningsolutionsandadampclothtocleanthepaintedsurfacesofthecomputer.

Keyboard

Tocleanyourcomputerkeyboard,dothefollowing:

1.Applysomeisopropylrubbingalcoholtoasoft,dust-freecloth.

2.Wipeeachkeytopsurfacewiththecloth.Wipethekeysonebyone;ifyouwipeseveralkeysatatime,
theclothmayhookontoanadjacentkeyandpossiblydamageit.Ensurethatnoliquiddripsonto
orbetweenthekeys.

3.Toremoveanycrumbsordustfrombeneaththekeys,youcanuseacamerablowerwithabrush
orcoolairfromahairdryer.

56ThinkCentreM83zUserGuide

Note:Avoidsprayingcleanerdirectlyontothekeyboard.

Opticalmouse

Thissectionprovidesinstructionsonhowtocleananopticalmouse.

Anopticalmouseusesalight-emittingdiode(LED)andanopticalsensortonavigatethepointer.Ifthe
pointeronthescreendoesnotmovesmoothlywiththeopticalmouse,youmightneedtocleanthemouse.

Tocleananopticalmouse,dothefollowing:

1.Turnoffyourcomputer.

2.Disconnectthemousecablefromthecomputer.

3.Turnthemouseupsidedowntocheckthelens.
a.Ifthereisasmudgeonthelens,gentlycleantheareawithaplaincotton-tippedswab.
b.Ifthereisdebrisinthelens,gentlyblowthedebrisawayfromthearea.

4.Checkthesurfaceonwhichyouareusingthemouse.Ifyouhaveaveryintricatepictureorpattern
beneaththemouse,itmaybedifficultforthedigitalsignalprocessor(DSP)todeterminechanges
inthemouseposition.

5.Reconnectthemousecabletothecomputer.

6.Turnyourcomputerbackon.

Displayscreen

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodically.See“Cleaningaflat-panelmonitorsurface”onpage57or“Cleaningaglass-screensurface”
onpage57.

Cleaningaflat-panelmonitorsurface

Ifyouhaveaflat-panelcomputerdisplaythathasaflexiblefilmsurface,dothefollowingtocleanthespecial
surface.Wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritandotherlooseparticles.
Thenmoistenaclothwithliquidcrystaldisplay(LCD)cleanerandwipethescreensurface.

Manycomputersupplystorescarrythespecialcleaningfluidsfordisplays.Usecleaningfluidsdevelopedfor
LCDdisplaysonly.Firstapplythefluidtoalint-free,softcloth,thencleantheLCDdisplay.Somecomputer
supplystorescarrypre-moistenedtowelettesforLCDmaintenance.

Cleaningaglass-screensurface

Tocleanaglass-screensurface,wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritand
otherlooseparticles.Thenuseasoftclothmoistenedwithanonabrasiveliquidglasscleaner.

Goodmaintenancepractices

Byperformingafewgoodmaintenancepractices,youcanmaintaingoodcomputerperformance,protect
yourdata,andbepreparedincaseofacomputerfailure.

•Emptyyourrecyclebinonaregularbasis.

•RuntheWindowsDiskDefragmenterprogramoccasionallytopreventperformanceproblemscausedby
anexcessivenumberoffragmentedfiles.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersinyoure-mailapplicationonaregularbasis.

•Makebackupcopiesofcriticaldataonremovablemediamemoryatregularintervalsandstorethe
removablemediainasafelocation.Thefrequencyofmakingbackupcopiesdependsonhowcriticalthe
dataistoyouoryourbusiness.Lenovomakesanumberofremovable-mediastoragedevicesavailable
asoptions,suchasCD-RWdrivesandrecordableDVDdrives.

Chapter9.Preventingproblems57

•Backupyourentireharddiskdriveonaregularbasis.

•Keepyourcomputersoftwareup-to-date.See“Keepingyourcomputercurrent”onpage55formore
information.

•Keepalogbook.Entriesmightincludemajorsoftwareorhardwarechanges,device-driverupdates,
intermittentproblemsandwhatyoudidtoresolvethem,andanyminorissuesyoumighthave
experienced.AlogbookcanhelpyouoraLenovotechniciandetermineifaproblemisrelatedtochange
inhardware,changeinsoftware,orsomeotheractionthatmighthavetakenplace.

•CreateProductRecoverydiscs.See“Creatingandusingrecoverymedia”onpage39
aboutusingProductRecoverydiscstorestoretheharddiskdrivetothefactorydefaultsettings.

•Createrescuemedia.See“Creatingandusingarescuemedium”onpage42formoreinformationabout
usingaRescuemediumsuchasaCDorDVDtorecoverfromfailuresthatpreventyoufromgaining
accesstotheWindowsenvironmentortheRescueandRecoveryworkspaceonyourharddiskdrive.

formoreinformation

Movingyourcomputer

Takethefollowingprecautionsbeforemovingyourcomputer.

1.Backupallfilesanddatafromtheharddiskdrive.Thereareavarietyofbackupprogramsavailable
commercially.Youroperatingsystemalsomighthaveabackupprogramthatyoucanuse.Lenovo
providestheRescueandRecoveryprogramtohelpyoubackupandrestoredata.See“Performing
backupandrecoveryoperations”onpage40

2.Removeallmedia(diskettes,compactdiscs,tapes,andsoon)fromthedrives.

3.Turnoffthecomputerandallattacheddevices.Yourharddiskdriveautomaticallyparkstheread/write
headinanondataarea.Thispreventsdamagetotheharddiskdrive.

4.Unplugthepowercordsfromelectricaloutlets.

5.Disconnectcommunicationcables,suchasmodemornetworkcables,fromtheoutletsfirst,andthen
disconnecttheotherendsfromthecomputer.

6.Notewhereanyremainingcablesareattachedtothecomputer;then,removethem.

7.Ifyousavedtheoriginalshippingcartonsandpackingmaterials,usethemtopacktheunits.Ifyouare
usingdifferentcartons,cushiontheunitstoavoiddamage.

formoreinformation.

58ThinkCentreM83zUserGuide

Chapter10.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutdiagnosingandtroubleshootingcomputerproblems.Ifyour
computerproblemisnotdescribedhere,seeChapter11“Gettinginformation,help,andservice”onpage75
foradditionaltroubleshootingresources.

Basictroubleshooting

Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto
theLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.

SymptomAction

Thecomputerdoesnotstart
whenyoupressthepower
button.

Themonitorscreenisblank.Ensurethat:

Thekeyboarddoesnotwork.Ensurethat:

Themousedoesnotwork.Ensurethat:

Ensurethat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
ensurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectoronthecomputer.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

•Ifyourcomputerhastwomonitorconnectors,besuretousetheconnector
onthegraphicscard.

•Thecomputeristurnedon.

•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.

•Nokeysarestuck.

•Thecomputeristurnedon.

•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.

•Themouseisclean.Referto“Opticalmouse”onpage57forfurtherinformation.

©CopyrightLenovo2014

59

SymptomAction

Theoperatingsystemdoesnot
start.

Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.

Ensurethat:

•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage49

Ensurethatnokeysarestuck.

.

Troubleshootingprocedure

Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:

1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.

3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,refertoyourChapter7“UsingtheSetupUtility
program”onpage47.

4.Gotothe“Troubleshooting”onpage60andfollowtheinstructionsforthetypeofproblemyouare
experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe
nextstep.

5.Tryusingapreviouslycapturedconfigurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffects.T orestorea
capturedconfiguration,dothefollowing:

•ForWindows7:ClickStart➙ControlPanel➙SystemandSecurity➙System➙System

Protection➙SystemRestore.

•ForWindows8.1:OpenControlPanel,andthenclickSystemandSecurity➙System➙System

Protection➙SystemRestore.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“Accessing

ControlPanelontheWindows8.1operatingsystem”onpage17.

Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.

6.Runthediagnosticprogram.See“LenovoSolutionCenter”onpage73formoreinformation.

•Ifthediagnosticprogramdetectsahardwarefailure,contacttheLenovoCustomerSupportCenter.

SeeChapter11“Gettinginformation,help,andservice”onpage75formoreinformation.

•Ifyouareunabletorunthediagnosticprogram,contacttheLenovoCustomerSupportCenter.See

Chapter11“Gettinginformation,help,andservice”onpage75

formoreinformation.

•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.

7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.

8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting
information,help,andservice”onpage75

formoreinformation.

Troubleshooting

Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.

60ThinkCentreM83zUserGuide

Ifthesymptomthatyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware
optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,ensurethatyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.

2.Runthediagnosticprogramtoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.

Audioproblems

NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnotificationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,
theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•EnsurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperatingsystem.
IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeatureandmust
beconfiguredtouseSoundBlasterProorSoundBlasteremulation.

•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemfor
moreinformation.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoadrive

Action:See“CDproblems”onpage62.

Soundcomesfromoneexternalspeakeronly

Actions:

•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.

•Ensurethatthecablethatattachestheleftspeakertotherightspeakerissecurelyconnected.

•Double-clickthespeakericonintheWindowsnotificationarea.Amastervolume-controlwindowopens.
VerifythattheBalancesettingsaresetcorrectly.

Iftheseactionsdonotcorrecttheproblem,youmighthaveafailingspeaker.Havethespeakerserviced.If
youneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage75

Chapter10.Troubleshootinganddiagnostics61

.

NoaudioinDOSapplicationsorgames

Symptom:NoaudioinDOSapplicationsorgames

Actions:

•MakesuretheDOSapplicationorgameisconfiguredtouseSoundBlasterProorSoundBlaster
emulation.Refertothedocumentationthatcomeswiththeapplicationorgameforinstructionson
settingsound-cardsettings.

•Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

CDproblems

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoaCDdrive

Actions:

•IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthe
discintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedtotheaudiosubsystem.

•IfyouareusingtheWindows7operatingsystem,followtheactionfor“ACDorDVDdoesnotwork”
onpage62

.

Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage62

.

ACDorDVDdoesnotwork

Actions:

•Verifythatthediscisinsertedcorrectly,withitslabelup.

•Ensurethatthediscyouareusingisclean.Toremovedustorfingerprints,wipethedisccleanwithasoft
clothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.

•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow
isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD
driveorthecablingtoyourCDorDVDdrive.Ensurethatthepowercableandsignalcablearesecurely
connectedtothedrive.

Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery
CD,tostartyourcomputer

Action:EnsurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Referto
“Selectingorchangingthestartupdevicesequence”onpage49forinformationonviewingandchanging
thestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetandcannot
bechanged.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

DVDproblems

BlackscreeninsteadofDVDvideo

Actions:

•RestarttheDVDplayerprogram.

•Closeanyopenfiles,turnoffthecomputer,andthenrestartthecomputer.

62ThinkCentreM83zUserGuide

•Tryalowerscreenresolutionorcolordepth.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75.

DVDmoviewillnotplay

Actions:

•Ensurethatthediscsurfaceiscleanandnotscratched.

•Checkthediscorpackageforregionalcoding.Youmightneedtopurchaseadiscwithcodingfor
theregionwhereyouareusingyourcomputer.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75.

NoaudioorintermittentaudiowhileplayingDVDmovie

Actions:

•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.

•Ensurethatthediscsurfaceiscleanandnotscratched.

•Checkallcableconnectionstoandfromthespeakers.

•UsetheDVDmenuforthevideotoselectadifferentaudiotrack.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Playbackisverysloworchoppy

Actions:

•Disableanybackgroundprograms,suchasAntiVirusorDesktopThemes.

•Ensurethatvideoresolutionissettolessthan1152x864.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Invaliddiscornodiscfoundmessage

Actions:

•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.

•Ensurethatvideoresolutionissettolessthan1152x864.

•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,ensurethatthe
DVDdiscisinthedrivelabeled“DVD”.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Intermittentproblems

Symptom:Aproblemoccursonlyoccasionallyandisdifficulttorepeat.

Actions:

•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.

Chapter10.Troubleshootinganddiagnostics63

•Verifythatwhenthecomputerison,thefangrillisnotblocked(thereisairflowaroundthegrill),andthe
fansareworking.Ifairflowisblockedorthefansarenotworking,thecomputermightoverheat.

•IfSmallComputerSystemInterface(SCSI)devicesareinstalled,verifythatthelastexternaldeviceineach
SCSIchainisterminatedcorrectly.(SeeyourSCSIdocumentation.)

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Keyboard,mouse,orpointingdeviceproblems

Allorsomekeysonthekeyboarddonotwork

Actions:

•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.

•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons
aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned
toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto
helpdiagnoseproblemswiththeRapidAccessbuttons.

ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dooneofthefollowing:

–OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.

–OntheWindows8.1operatingsystem,dothefollowing:

1.OpenControlPanel.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“Accessing
ControlPanelontheWindows8.1operatingsystem”onpage17

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.

Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.SeeChapter11
“Gettinginformation,help,andservice”onpage75fordetails.

.

Themouseorpointingdevicedoesnotwork

Actions:

•Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe
computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe
mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused
foraUSBmouseorpointingdevice.

•Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.

•IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS
settings.See“Enablingordisablingadevice”onpage49

.

64ThinkCentreM83zUserGuide

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Thepointeronthescreendoesnotmovesmoothlywiththemouse

Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother
contaminantsontheballinsidethemouse.Cleanthemouse.See“Opticalmouse”onpage57for
instructions.

Thefingerprintreaderdoesnotwork

Action:Thefollowingcouldcausethefingerprintreadernottooperateproperly:

•Notenrollingyourfingerprintcorrectly.

•Scratchingthesurfaceofthereaderwithahard,pointedobject.

•Scrapingthesurfaceofthereaderwithyournailoranythinghard.

•Usingortouchingthereaderwithadirtyfinger.

•Thesurfaceofyourfingerisverydifferentfromwhenyouenrolledyourfingerprint.

Thewirelesskeyboarddoesnotwork

Action:IftheT ransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour
computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:

•Thebatteriesareproperlyinstalled.

•Thebatteriesstillretaintheircurrent.

•ThewirelessKeyboardislocatedlessthantenmetersawayfromthetransceiver.

•Thetransceiverisfullyinstalled.

Action:IftheT ransceiverCommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.

Monitorproblems

Note:Manymonitorshavestatus-indicatorlightsandbuilt-incontrolsforadjustingbrightness,contrast,

width,height,andotherpictureadjustments.However,thecontrolsvaryfrommonitortypetomonitortype.
Forinformationaboutthestatuslightsandusingthecontrols,refertothedocumentationthatcomes
withyourmonitor.

Wrongcharactersappearonthescreen

Action:Havethecomputerserviced.Fordetails,seeChapter11“Gettinginformation,help,andservice”
onpage75.

Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod
ofcomputerinactivity

Action:Thecomputerisprobablysetforenergysavingswiththepower-managementfeature.Ifthe
power-managementfeatureisenabled,disablingitorchangingthesettingsmightsolvetheproblem.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart
someapplicationprograms

Actions:

.

Chapter10.Troubleshootinganddiagnostics65

•Ensurethatthemonitorsignalcableissecurelyconnectedtothemonitorandthemonitorconnectoron
thecomputer.Aloosecablecancauseintermittentproblems.

•Verifythatthenecessarydevicedriversfortheapplicationprogramsareinstalled.Refertothe
documentationfortheaffectedapplicationprogramtoseeifdevicedriversarerequired.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Theimageappearstobeflickering

Actions:

•Themonitormightbeoperatinginalow-refreshratedisplaymode.Setthemonitortothehighest,
noninterlacedrefreshratesupportedbyyourmonitorandthevideocontrollerinyourcomputer.

Attention:Usingaresolutionorrefreshratethatisnotsupportedbyyourmonitormightdamageit.
Checkthedocumentationthatcomeswithyourmonitortoverifythesupportedrefreshrates.

•Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfartheraway
fromthemonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)
apart.

3.Turnonthemonitor.

•YoucanresettherefreshratethroughyouroperatingsystemControlPanel:
OntheWindows7operatingsystem,clickStart➙ControlPanel➙HardwareandSound➙Adjust

screenresolution➙AdvancedSettings.ThenclicktheMonitortabandselectanewrefreshrate.
OntheWindows8.1operatingsystem,openControlPanelandclickHardwareandSound➙Adjust

screenresolution➙AdvancedSettings.ThenclicktheMonitortabandselectanewrefreshrate.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“AccessingControl

PanelontheWindows8.1operatingsystem”onpage17.

•Seeyouroperatingsystemdocumentationorhelpforfurtherinformationonmonitorsettings.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting
information,help,andservice”onpage75fordetails.

Theimageisdiscolored

Action:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfartherawayfrom
themonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.

3.Turnonthemonitor.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting
information,help,andservice”onpage75fordetails.

66ThinkCentreM83zUserGuide

Networkingproblems

Thefollowingarethemostcommonnetworkingproblems.

Formoreinformation,see“HelpandSupport”onpage75.

Ethernetproblems

Yourcomputercannotconnecttothenetwork

Actions:Ensurethat:

•Thecableisinstalledproperly.
ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand

theregisterjack45(RJ45)connectorofthehub.Themaximumallowabledistancefromthecomputer
tohubis100meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbutthe
problempersists,tryadifferentcable.

•Youareusingthecorrectdevicedriver.
OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconfirmation,typethe
passwordorprovideconfirmation.

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight
notbeusingthecorrectdriverorthedriverisnotenabled.T oupdatethedriver,right-clickthe
highlightedadapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

OntheWindows8.1operatingsystem,dothefollowing:

1.OpenControlPanel.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“Accessing
ControlPanelontheWindows8.1operatingsystem”onpage17.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconfirmation,typethe
passwordorprovideconfirmation.

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight
notbeusingthecorrectdriverorthedriverisnotenabled.T oupdatethedriver,right-clickthe
highlightedadapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

•Theswitchportandtheadapterhavethesameduplexsetting.
Ifyouconfiguredtheadapterforfullduplex,ensurethattheswitchportisalsoconfiguredforfullduplex.

Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlostconnections.

•Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.
CheckwithyourLANadministratorforthenecessarynetworkingsoftware.

Theadapterstopsworkingfornoapparentreason

Action:Thenetworkdriverfilesmaybecorruptormissing.Updatethedriverbyreferringtothe“Solution”
descriptionfortheproceduretoensurethatthecorrectdevicedriverisinstalled.

Chapter10.Troubleshootinganddiagnostics67

TheWakeonLANfeatureisnotworking

Actions:

•EnsurethatWakeonLAN(WOL)isenabledintheBIOSSetupUtilityprogram.

•Ifitis,checkwithyourLANadministratorforthenecessarysettings.

IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur

Actions:

•UseCategory5wiringandensurethatthenetworkcableissecurelyconnected.

•Connecttoa1000BASE-Thub/switch(not1000BASE-X).

IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps

Actions:

•Tryanothercable.

•Ensurethatthelinkpartnerissettoauto-negotiate.

•Ensurethattheswitchis802.3ab-compliant(gigabitovercopper).

AwirelessLANproblem

Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.

Actions:

•EnsurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriverversion
supportedbyAccessConnections™isthelatestdocumentedinthereadmefile.

•Ensurethatyourcomputeriswithinrangeofawirelessaccesspoint.

•Ensurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconintheWindows
notificationarea.

•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.

AwirelessWANproblem

Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.

Action:Thewideareanetwork(WAN)cardisnotsupportedonthiscomputer.Removeit.

Note:AwirelessWANcardissupportedonlyonsomecomputermodels.

Bluetoothproblem

Symptom:SounddoesnotcomefromtheBluetoothheadsetorheadphonebutcomesfromthelocal
speakereventhoughtheheadsetorheadphoneisconnectedusingtheHeadsetprofileorAVprofile.

Action:Dothefollowing:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpenControlPanel.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“AccessingControl
PanelontheWindows8.1operatingsystem”onpage17

3.ClickHardwareandSound➙Sound.

68ThinkCentreM83zUserGuide

.

4.SelectthePlaybacktab.

5.IfyouareusingtheHeadsetprofile,selectBluetoothHands-freeAudioandclicktheSetDefault
button.IfyouareusingtheAVprofile,selectStereoAudioandclicktheSetDefaultbutton.

6.ClickOKtoclosetheSoundwindow.

Note:Bluetoothissupportedonlyonsomecomputermodels.

Optionproblems

UsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirown
troubleshootinginformation.

Anoptionthatwasjustinstalleddoesnotwork

Action:Verifythat:

•Theoptionisdesignedforyourcomputer.

•Youfollowedtheinstallationinstructionssuppliedwiththeoptionandtheinstallationinstructionsprovided
withyourcomputer,andalloptionfiles(suchasdevicedrivers,ifrequired)areinstalledcorrectly.

•Youhavenotloosenedotherinstalledoptionsorcables.

•Iftheoptionisanadapter,youhaveprovidedenoughhardwareresourcesfortheadaptertofunction
correctly.Seethedocumentationsuppliedwiththeadapter(aswellasthedocumentationforanyother
installedadapters)todeterminetheresourcesrequiredforeachadapter.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Anoptionthatpreviouslyworkeddoesnotworknow

Actions:

•Verifythatalloptionhardwareandcableconnectionsaresecure.

•Iftheoptioncomeswithitsowntestinstructions,usethoseinstructionstotesttheoption.

•IfthefailingoptionisaSCSIoption,verifythat:

–ThecablesforallexternalSCSIoptionsareconnectedcorrectly.
–ThelastoptionineachSCSIchain,ortheendoftheSCSIcable,isterminatedcorrectly.
–AllexternalSCSIoptionsareturnedon.ExternalSCSIoptionsmustbeturnedonbeforethecomputer

isturnedon.Formoreinformation,seeyourSCSIdocumentation.

•Verifythattheoptionandanyrequireddevicedriversareinstalledcorrectly.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Performanceandlockupproblems

Poorperformanceandlockupproblemscanbearesultofanyofthefollowing:

Insufficientfreeharddiskdrivespace

TheWindowsoperatingsystemwillslowdownandmightproduceerrorsiftheharddiskdrivegetstoofull.

TochecktheamountoffreespaceontheWindows7operatingsystem,dothefollowing:

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.

Chapter10.Troubleshootinganddiagnostics69

TochecktheamountoffreespaceontheWindows8.1operatingsystem,dothefollowing:

1.OpenFileExplorer.

2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.

Tofreeupdiskspace,doanyofthefollowing:

•Method1

1.OntheWindows7operatingsystem,clickStart➙Computer.OntheWindows8.1operating
system,openFileExplorer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.Alistofunnecessaryfilecategoriesisdisplayed.Selecteachfilecategoryyouwanttodelete,
andthenclickOK.

•Method2

1.OpenControlPanel.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“Accessing
ControlPanelontheWindows8.1operatingsystem”onpage17.

2.ClickPrograms.

3.ClickT urnWindowsfeaturesonoroff.

4.AlistofoptionalWindowscomponentsisdisplayed.Followtheinstructionsonthescreen.

•Method3

1.OntheWindows7operatingsystem,clickStart➙Computer.OntheWindows8.1operating
system,openFileExplorer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.ClickCleanupsystemfiles.

5.ClicktheMoreOptionstab.

6.IntheProgramsandFeaturesarea,clicktheCleanupbutton.

7.Alistofinstalledprogramsisdisplayed.Selecttheprogramthatyouwanttoremove.Click
Uninstall/ChangeorUninstall.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.Thefolder
namesandproceduresvarydependingonyoure-mailapplication.Ifyouneedassistance,seethe
helpsystemforyoure-mailapplication.

Excessivenumberoffragmentedfiles

Action:RuntheWindowsDiskDefragmenterprogram.

Note:Dependingonthesizeoftheharddiskdriveandamountofdatacurrentlystoredontheharddisk
drive,thedisk-defragmentationprocessmighttakeuptoseveralhourstocomplete.

OntheWindows7operatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.ClickStart➙Computer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheToolstab.

5.ClickDefragmentNow,thenclickContinue.

70ThinkCentreM83zUserGuide

6.ClickDefragmentNowagaintostartadisk-defragmentationprocess.

OntheWindows8.1operatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.OpenFileExplorer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheToolstabandthenclickOptimize.

5.ClickOptimizeintheOptimizeDriveswindowthatisdisplayedtostartadisk-defragmentationprocess.

Printerproblems

Symptom:Theprinterdoesnotwork.

Actions:Verifythat:

1.Theprinteristurnedonandisonline.

2.Paperisloadedcorrectly.

3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe
computer.

Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.

1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.

2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS
settings.FormoreinformationaboutBIOSsettings,seeChapter7“UsingtheSetupUtilityprogram”
onpage47.

Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou
cannotcorrecttheproblem,havethecomputerserviced.SeeChapter11“Gettinginformation,help,
andservice”onpage75

.

Serialconnectorproblems

Usethisinformationtotroubleshoottheserialconnectoranddevicesattachedtotheserialconnector.

Symptom:Serialconnectorcannotbeaccessed.

Actions:

•Ensurethattheserialcableissecurelyconnectedtotheserialconnectoronthecomputerandtothe
serialdevice.Iftheserialdevicehasitsownpowercord,ensurethatitisattachedtoaproperlygrounded
electricaloutlet.

•IftheserialdevicehasitsownOn/Offswitch,ensurethatitisintheOnposition.

•IftheserialdevicehasanOnlineswitch,ensurethatitisintheOnlineposition.

•Iftheserialdeviceisaprinter,ensurethatpaperisloadedcorrectly.

•Ensurethatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation
fortheserial-deviceoption.

•Ensurethattheserial-connectoradapter,ifyouaddedone,isproperlyinstalledandfirmlyseated.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage75

.

Chapter10.Troubleshootinganddiagnostics71

Softwareproblems

Whenusingasortfeature,datesdonotsortinthecorrectorder

Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,alwaysassumingthefirsttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

Softwaredoesnotworkasexpected

Actions:

•Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare
havingdifficultyperformingaspecifictaskwithinasoftwareprogram,refertothehelpsystemforthat
program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently
fromtheF1key.

•IfyouarehavingdifficultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe
Windowshelpsystem.ItisaccessiblefromtheWindowsStartmenu.

•Todetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:

–Yourcomputerhastheminimummemoryrequirementsneededtousethesoftware.Seethe

informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter

ormemory,youmighthaveamemory-addressconflict.)
–Thesoftwareisdesignedtooperateonyourcomputer.
–Othersoftwareworksonyourcomputer.
–Thesoftwareyouareusingworkscorrectlyonanothercomputer.

•Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation
suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand
solutionstotheproblem.

•Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:

–OntheWindows7operatingsystem,clickStart➙ControlPanel➙SystemandSecurity➙System

➙SystemProtection➙SystemRestore.Then,followtheinstructionsonthescreen.

–OntheWindows8.1operatingsystem,openControlPanelandclickSystemandSecurity➙System

➙SystemProtection➙SystemRestore.Then,followtheinstructionsonthescreen.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“AccessingControl

PanelontheWindows8.1operatingsystem”onpage17.

•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.

Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorseeChapter11“Gettinginformation,help,andservice”onpage75fordetails.

USBproblems

Symptom:TheUSBconnectorscannotbeaccessed.

Actions:

72ThinkCentreM83zUserGuide

•EnsurethattheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,ensurethatitisattachedtoaproperlygroundedelectricaloutlet.

•IftheUSBdevicehasitsownOn/Offswitch,ensurethatitisintheOnposition.

•IftheUSBdevicehasanOnlineswitch,ensurethatitisintheOnlineposition.

•IftheUSBdeviceisaprinter,ensurethatpaperisloadedcorrectly.

•EnsurethatanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.

•ResetthedevicebydetachingandreattachingtheUSBconnector.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogramtotesttheUSB
connector.IftheUSBdevicecamewithitsowndiagnostics,runthosediagnosticsagainsttheUSBdevice.
Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage75.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.

•IfyouareusingaWindowsoperatingsystemotherthanWindows7orWindows8.1,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.

ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage5.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogfiles.Y ouwillneedthelogfileswhenyouspeaktoaLenovotechnicalsupportrepresentative.

Chapter10.Troubleshootinganddiagnostics73

74ThinkCentreM83zUserGuide

Chapter11.Gettinginformation,help,andservice

Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovo.

Informationresources

Youcanusetheinformationinthissectiontoaccessusefulresourcesrelatingtoyourcomputingneeds.

LenovoThinkVantageT ools

TheLenovoThinkVantageToolsprogramguidesyoutoahostofinformationsourcesandprovideseasy
accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoThinkVantage

Tools.

HelpandSupport

TheWindowsHelpandSupportinformationsystemguidesyoutovarioushelpandsupportinformationfrom
LenovoandMicrosoft,suchasupdatingdrivers,accessingprograms,andaccessingusermanuals.

ToaccesstheWindowsHelpandSupportinformationsystem,dooneofthefollowing:

•OntheWindows7operatingsystem,clickStart➙HelpandSupport.

•OntheWindows8.1operatingsystem,movethepointertothetop-rightorbottom-rightcornerofthe
screentodisplaythecharms.ThenclickSettings➙Help.

SafetyandWarranty

TheSafety,Warranty,andSetupGuidethatisprovidedwithyourcomputercontainsinformationonsafety,
setup,warranty,andnotices.Readandunderstandallsafetyinformationbeforeusingthisproduct.

LenovoWebsite

TheLenovoWebsite(http://www.lenovo.com)providesup-to-dateinformationandservicestohelpyoubuy,
upgrade,andmaintainyourcomputer.Youcanalsodothefollowing:

•Shopfordesktopandnotebookcomputers,monitors,projectors,upgradesandaccessoriesforyour
computer,andspecialoffers.

•Purchaseadditionalservices,suchassupportforhardware,operatingsystems,applicationprograms,
networksetupandconfiguration,andcustominstallations.

•Purchaseupgradesandextendedhardwarerepairservices.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.

•Accesstheonlinemanualsforyourproducts.

•AccesstheLenovoLimitedWarranty.

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

©CopyrightLenovo2014

75

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Helpandservice

Thissectioncontainsinformationaboutobtaininghelpandservice.

Usingthedocumentationanddiagnosticprogram

Ifyouexperienceaproblemwithyourcomputer,seeChapter10“Troubleshootinganddiagnostics”
onpage59.Forinformationonadditionalresourcestohelpyoutroubleshootyourcomputerproblem,
see“Informationresources”onpage75.

Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware
program,includingreadmefilesandonlinehelp.

Mostcomputerscomewithadiagnosticprogramthathelpyouidentifyhardwareproblems.

YoucanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromLenovo
SupportWebsiteat:
http://www.lenovo.com/support

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.

Theseitemsarenotcoveredbythewarranty:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts

•Identificationofsoftwareproblemsources

•ConfigurationofBIOSaspartofaninstallationorupgrade

•Changes,modifications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

76ThinkCentreM83zUserGuide

•Installationandmaintenanceofapplicationprograms

RefertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerforinformationaboutyour
warrantytypeandduration.Y oumustretainyourproofofpurchasetoobtainwarrantyservice.

ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneorrefertotheSafety,Warranty,andSetupGuidethatcomeswith
yourcomputer.

Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.

Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:

•Machinetypeandmodel

•Serialnumbersofyourhardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwareconfigurationinformation

Usingotherservices

Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer
machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically
entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbeperformedbyservice
providersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight
applyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistof
thecountrieswhereserviceisavailable,gotohttp://www.lenovo.com/support,clickProduct&Service
Warranty,andfollowtheinstructionsonthescreen.

FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyour
preinstalledMicrosoftWindowsproduct,refertotheMicrosoftProductSupportServicesWebsiteat
http://support.microsoft.com/directoryoryoucancontacttheCustomerSupportCenter.Somefeesmight
apply.

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforhardware,
operatingsystems,andapplicationprograms;networksetupandconfigurationservices;upgradedor
extendedhardwarerepairservices;andcustominstallationservices.Serviceavailabilityandservicename
mightvarybycountryorregion.Formoreinformationabouttheseservices,gototheLenovoWebsiteat:
http://www.lenovo.com

Chapter11.Gettinginformation,help,andservice77

78ThinkCentreM83zUserGuide

AppendixA.Notices

Lenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.Consult
yourlocalLenovorepresentativeforinformationontheproductsandservicescurrentlyavailableinyour
area.AnyreferencetoaLenovoproduct,program,orserviceisnotintendedtostateorimplythatonlythat
Lenovoproduct,program,orservicemaybeused.Anyfunctionallyequivalentproduct,program,orservice
thatdoesnotinfringeanyLenovointellectualpropertyrightmaybeusedinstead.However,itistheuser's
responsibilitytoevaluateandverifytheoperationofanyotherproduct,program,orservice.

Lenovomayhavepatentsorpendingpatentapplicationscoveringsubjectmatterdescribedinthis
document.Thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents.Youcansend
licenseinquiries,inwriting,to:

Lenovo(UnitedStates),Inc.
1009ThinkPlace-BuildingOne
Morrisville,NC27560
U.S.A.
Attention:LenovoDirectorofLicensing

LENOVOPROVIDESTHISPUBLICATION“ASIS”WITHOUTWARRANTYOFANYKIND,EITHEREXPRESS
ORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFNON-INFRINGEMENT ,
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.Somejurisdictionsdonotallow
disclaimerofexpressorimpliedwarrantiesincertaintransactions,therefore,thisstatementmaynotapply
toyou.

Thisinformationcouldincludetechnicalinaccuraciesortypographicalerrors.Changesareperiodically
madetotheinformationherein;thesechangeswillbeincorporatedinneweditionsofthepublication.
Lenovomaymakeimprovementsand/orchangesintheproduct(s)and/ortheprogram(s)describedinthis
publicationatanytimewithoutnotice.

Theproductsdescribedinthisdocumentarenotintendedforuseinimplantationorotherlifesupport
applicationswheremalfunctionmayresultininjuryordeathtopersons.Theinformationcontainedinthis
documentdoesnotaffectorchangeLenovoproductspecificationsorwarranties.Nothinginthisdocument
shalloperateasanexpressorimpliedlicenseorindemnityundertheintellectualpropertyrightsofLenovo
orthirdparties.Allinformationcontainedinthisdocumentwasobtainedinspecificenvironmentsandis
presentedasanillustration.Theresultobtainedinotheroperatingenvironmentsmayvary.

Lenovomayuseordistributeanyoftheinformationyousupplyinanywayitbelievesappropriatewithout
incurringanyobligationtoyou.

Anyreferencesinthispublicationtonon-LenovoWebsitesareprovidedforconvenienceonlyanddonotin
anymannerserveasanendorsementofthoseWebsites.ThematerialsatthoseWebsitesarenotpartof
thematerialsforthisLenovoproduct,anduseofthoseWebsitesisatyourownrisk.

Anyperformancedatacontainedhereinwasdeterminedinacontrolledenvironment.Therefore,theresult
obtainedinotheroperatingenvironmentsmayvarysignificantly.Somemeasurementsmayhavebeen
madeondevelopment-levelsystemsandthereisnoguaranteethatthesemeasurementswillbethesame
ongenerallyavailablesystems.Furthermore,somemeasurementsmayhavebeenestimatedthrough
extrapolation.Actualresultsmayvary.Usersofthisdocumentshouldverifytheapplicabledatafortheir
specificenvironment.

©CopyrightLenovo2014

79

Trademarks

ThefollowingtermsaretrademarksofLenovointheUnitedStates,othercountries,orboth:

AccessConnections
Lenovo
RescueandRecovery
TheLenovologo
TheThinkCentrelogo
ThinkCentre
ThinkVantage

Microsoft,Windows,andWindowsMediaaretrademarksoftheMicrosoftgroupofcompanies.

LinuxisaregisteredtrademarkofLinusTorvalds.

Othercompany,product,orservicenamesmaybetrademarksorservicemarksofothers.

80ThinkCentreM83zUserGuide

AppendixB.Regulatoryinformation

Exportclassificationnotice

ThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExport
ClassificationControlNumber(ECCN)of4A994.b.Itcanbere-exportedexcepttoanyoftheembargoed
countriesintheEARE1countrylist.

Electronicemissionsnotices

ThefollowinginformationreferstoLenovopersonalcomputermachinetypes10C2and10C3.

FederalCommunicationsCommissionDeclarationofConformity

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant
toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterference
toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe
determinedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferenceby
oneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

•Consultanauthorizeddealerorservicerepresentativeforhelp.

Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedbyusingotherthanspecifiedor
recommendedcablesandconnectorsorbyunauthorizedchangesormodificationstothisequipment.
Unauthorizedchangesormodificationscouldvoidtheuser'sauthoritytooperatetheequipment.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)
thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,
includinginterferencethatmaycauseundesiredoperation.

ResponsibleParty:
Lenovo(UnitedStates)Incorporated
1009ThinkPlace-BuildingOne
Morrisville,NC27560
PhoneNumber:919-294-5900

IndustryCanadaClassBemissioncompliancestatement

ThisClassBdigitalapparatuscomplieswithCanadianICES-003.

CetappareilnumériquedelaclasseBestconformeàlanormeNMB-003duCanada.

EuropeanUnion-CompliancetotheElectromagneticCompatibilityDirective

©CopyrightLenovo2014

81

ThisproductisinconformitywiththeprotectionrequirementsofEUCouncilDirective2004/108/EConthe
approximationofthelawsoftheMemberStatesrelatingtoelectromagneticcompatibility.Lenovocannot
acceptresponsibilityforanyfailuretosatisfytheprotectionrequirementsresultingfromanon-recommended
modificationoftheproduct,includingtheinstallationofoptioncardsfromothermanufacturers.

ThisproducthasbeentestedandfoundtocomplywiththelimitsforClassBInformationTechnology
EquipmentaccordingtoEuropeanStandardEN55022.ThelimitsforClassBequipmentwerederived
fortypicalresidentialenvironmentstoprovidereasonableprotectionagainstinterferencewithlicensed
communicationdevices.

Lenovo,Einsteinova21,85101Bratislava,Slovakia

GermanClassBcompliancestatement

DeutschsprachigerEUHinweis:

HinweisfürGerätederKlasseBEU-RichtliniezurElektromagnetischenVerträglichkeit

DiesesProduktentsprichtdenSchutzanforderungenderEU-Richtlinie2004/108/EG(früher89/336/EWG)zur
AngleichungderRechtsvorschriftenüberdieelektromagnetischeVerträglichkeitindenEU-Mitgliedsstaaten
undhältdieGrenzwertederEN55022KlasseBein.

Umdiesessicherzustellen,sinddieGerätewieindenHandbüchernbeschriebenzuinstallierenundzu
betreiben.DesWeiterendürfenauchnurvonderLenovoempfohleneKabelangeschlossenwerden.
LenovoübernimmtkeineVerantwortungfürdieEinhaltungderSchutzanforderungen,wenndasProdukt
ohneZustimmungderLenovoverändertbzw.wennErweiterungskomponentenvonFremdherstellernohne
EmpfehlungderLenovogesteckt/eingebautwerden.

Deutschland:

EinhaltungdesGesetzesüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln

DiesesProduktentsprichtdem„GesetzüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln“
EMVG(früher„GesetzüberdieelektromagnetischeVerträglichkeitvonGeräten“).DiesistdieUmsetzungder
EU-Richtlinie2004/108/EG(früher89/336/EWG)inderBundesrepublikDeutschland.

ZulassungsbescheinigunglautdemDeutschenGesetzüberdieelektromagnetischeVerträglichkeit
vonBetriebsmitteln,EMVGvom20.Juli2007(früherGesetzüberdieelektromagnetische
VerträglichkeitvonGeräten),bzw.derEMVEGRichtlinie2004/108/EC(früher89/336/EWG),für
GerätederKlasseB.

DiesesGerätistberechtigt,inÜbereinstimmungmitdemDeutschenEMVGdasEG-Konformitätszeichen

-CE-zuführen.VerantwortlichfürdieKonformitätserklärungnachParagraf5desEMVGistdieLenovo

(Deutschland)GmbH,Gropiusplatz10,D-70563Stuttgart.

InformationeninHinsichtEMVGParagraf4Abs.(1)4:

DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.

KoreaClassBcompliancestatement

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JapanVCCIClassBcompliancestatement

Japancompliancestatementforproductswhichconnecttothepowermainswithratedcurrent
lessthanorequalto20Aperphase

LenovoproductserviceinformationforTaiwan

KeyboardandmousecompliancestatementforTaiwan

Eurasiancompliancemark

Brazilregulatorynotice

Ouvirsonscommaisde85decibéisporlongosperíodospodeprovocardanosaosistemaauditivo.

Mexicoregulatorynotice

Advertencia:EnMexicolaoperacióndeesteequipoestásujetaalassiguientesdoscondiciones:(1)es

posiblequeesteequipoodispositivonocauseinterferenciaperjudicialy(2)esteequipoodispositivodebe
aceptarcualquierinterferencia,incluyendolaquepuedacausarsuoperaciónnodeseada.

Additionalregulatoryinformation

Foradditionalregulatoryinformation,refertotheRegulatoryNoticeshippedwithyourcomputer.Depending
ontheconfigurationofyourcomputerandthecountryorregionwherethecomputerwaspurchased,
youmighthavereceivedadditionalprintedregulatorynotices.Allregulatorynoticesareavailableonthe
LenovoSupportWebsiteinelectronicformat.Toaccesselectroniccopiesofthedocumentation,goto
http://www.lenovo.com/supportandclickUserGuides&Manuals.

AppendixB.Regulatoryinformation83

84ThinkCentreM83zUserGuide

AppendixC.WEEEandrecyclinginformation

Lenovoencouragesownersofinformationtechnology(IT)equipmenttoresponsiblyrecycletheirequipment
whenitisnolongerneeded.Lenovooffersavarietyofprogramsandservicestoassistequipmentownersin
recyclingtheirITproducts.ForinformationonrecyclingLenovoproducts,goto:
http://www.lenovo.com/recycling

ImportantWEEEinformation

TheWEEEmarkingonLenovoproductsappliestocountrieswithWEEEande-wasteregulations(forexample,
EuropeanDirective2002/96/EC,IndiaE-WasteManagement&HandlingRules,2011).Appliancesare
labeledinaccordancewithlocalregulationsconcerningwasteelectricalandelectronicequipment(WEEE).
Theseregulationsdeterminetheframeworkforthereturnandrecyclingofusedappliancesasapplicable
withineachgeography.Thislabelisappliedtovariousproductstoindicatethattheproductisnottobe
thrownaway,butratherputintheestablishedcollectionsystemsforreclaimingtheseend-of-lifeproducts.

Usersofelectricalandelectronicequipment(EEE)withtheWEEEmarkingmustnotdisposeofend-of-life
EEEasunsortedmunicipalwaste,butusethecollectionframeworkavailabletothemforthereturn,
recycle,andrecoveryofWEEEandtominimizeanypotentialeffectsofEEEontheenvironmentand
humanhealthduetothepresenceofhazardoussubstances.ForadditionalWEEEinformationgoto:
http://www.lenovo.com/recycling

RecyclinginformationforJapan

CollectingandrecyclingadisusedLenovocomputerormonitor

IfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatistheproperty
ofthecompany,youmustdosoinaccordancewiththeLawforPromotionofEffectiveUtilizationof
Resources.Computersandmonitorsarecategorizedasindustrialwasteandshouldbeproperlydisposed
ofbyanindustrialwastedisposalcontractorcertifiedbyalocalgovernment.InaccordancewiththeLaw
forPromotionofEffectiveUtilizationofResources,LenovoJapanprovides,throughitsPCCollecting
andRecyclingServices,forthecollecting,reuse,andrecyclingofdisusedcomputersandmonitors.For
details,visittheLenovoWebsiteathttp://www.lenovo.com/recycling/japan.PursuanttotheLawfor
PromotionofEffectiveUtilizationofResources,thecollectingandrecyclingofhome-usedcomputers
andmonitorsbythemanufacturerwasbegunonOctober1,2003.Thisserviceisprovidedfreeof
chargeforhome-usedcomputerssoldafterOctober1,2003.Fordetails,visittheLenovoWebsiteat
http://www.lenovo.com/recycling/japan.

DisposingofLenovocomputercomponents

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85

SomeLenovocomputerproductssoldinJapanmayhavecomponentsthatcontainheavymetalsorother
environmentalsensitivesubstances.T oproperlydisposeofdisusedcomponents,suchasaprintedcircuit
boardordrive,usethemethodsdescribedaboveforcollectingandrecyclingadisusedcomputerormonitor.

DisposingofdisusedlithiumbatteriesfromLenovocomputers

Abutton-shapedlithiumbatteryisinstalledinsideyourLenovocomputertoprovidepowertothecomputer
clockwhilethecomputerisoffordisconnectedfromthemainpowersource.Ifyouneedtoreplaceitwitha
newone,contactyourplaceofpurchaseorcontactLenovoforservice.Ifyouneedtodisposeofadisused
lithiumbattery,insulateitwithvinyltape,contactyourplaceofpurchaseoranindustrial-waste-disposal
operator,andfollowtheirinstructions.Disposalofalithiumbatterymustcomplywithlocalordinances
andregulations.

RecyclinginformationforBrazil

DeclaraçõesdeReciclagemnoBrasil

DescartedeumProdutoLenovoForadeUso

Equipamentoselétricoseeletrônicosnãodevemserdescartadosemlixocomum,masenviadosàpontosde
coleta,autorizadospelofabricantedoprodutoparaquesejamencaminhadoseprocessadosporempresas
especializadasnomanuseioderesíduosindustriais,devidamentecertificadaspelosorgãosambientais,de
acordocomalegislaçãolocal.

ALenovopossuiumcanalespecíficoparaauxiliá-lonodescartedessesprodutos.Casovocêpossua
umprodutoLenovoemsituaçãodedescarte,ligueparaonossoSACouencaminheume-mailpara:
[e-mail],informandoomodelo,númerodesérieecidade,afimdeenviarmosasinstruções
paraocorretodescartedoseuprodutoLenovo.

BatteryrecyclinginformationforTaiwan

BatteryrecyclinginformationfortheEuropeanUnion

Notice:ThismarkappliesonlytocountrieswithintheEuropeanUnion(EU).

86ThinkCentreM83zUserGuide

BatteriesorpackagingforbatteriesarelabeledinaccordancewithEuropeanDirective2006/66/EC
concerningbatteriesandaccumulatorsandwastebatteriesandaccumulators.TheDirectivedeterminesthe
frameworkforthereturnandrecyclingofusedbatteriesandaccumulatorsasapplicablethroughoutthe
EuropeanUnion.Thislabelisappliedtovariousbatteriestoindicatethatthebatteryisnottobethrown
away,butratherreclaimeduponendoflifeperthisDirective.

InaccordancewiththeEuropeanDirective2006/66/EC,batteriesandaccumulatorsarelabeledtoindicate
thattheyaretobecollectedseparatelyandrecycledatendoflife.Thelabelonthebatterymayalso
includeachemicalsymbolforthemetalconcernedinthebattery(Pbforlead,Hgformercury,andCdfor
cadmium).Usersofbatteriesandaccumulatorsmustnotdisposeofbatteriesandaccumulatorsasunsorted
municipalwaste,butusethecollectionframeworkavailabletocustomersforthereturn,recycling,and
treatmentofbatteriesandaccumulators.Customerparticipationisimportanttominimizeanypotential
effectsofbatteriesandaccumulatorsontheenvironmentandhumanhealthduetothepotentialpresenceof
hazardoussubstances.Forpropercollectionandtreatment,goto:
http://www.lenovo.com/recycling

AppendixC.WEEEandrecyclinginformation87

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