Lenovo ThinkCentre Edge User Guide [en, ar, bg, br, cs, da, de, el, es, fi, fr, he, hr, hu, it, nl, pl, pt, ro, ru, sk, sl, sr, sv, th, tr, uk, zc, zh]

ThinkCentreEdge
UserGuide

MachineTypes:2117and2118

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe

“Importantsafetyinformation”onpagev

andAppendixA“Notices”onpage75.

FourthEdition(June2013)

©CopyrightLenovo2012,2013.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Importantsafetyinformation......v

Serviceandupgrades.............v

Staticelectricityprevention...........v

Powercordsandpoweradapters........vi

Extensioncordsandrelateddevices.......vi

Plugsandoutlets..............vii

Externaldevices..............vii

Heatandproductventilation.........vii

Operatingenvironment...........viii

Modemsafetyinformation..........viii

Lasercompliancestatement..........ix

Powersupplystatement............ix

Cleaningandmaintenance...........ix

Tip-overhazardpreventionnotice........ix

Chapter1.Productoverview......1

Features..................1

Specifications................4

Lenovoprograms..............4

AccessingLenovoprogramsontheWindows

7operatingsystem............4

AccessingLenovoprogramsontheWindows

8orWindows8.1operatingsystem.....5

AnintroductiontoLenovoprograms.....6

Locations..................8

Locatingconnectors,controls,andindicators

onthefrontofyourcomputer........8

Locatingconnectors,controls,andindicators

ontherearofyourcomputer........9

Adjustingtheframestand........10

Machinetypeandmodellabel.......11

Chapter3.Youandyourcomputer..19

Accessibilityandcomfort..........19

Arrangingyourworkspace........19

Comfort...............19

Glareandlighting............20

Aircirculation.............20

Electricaloutletsandcablelengths.....20

Registeringyourcomputer..........21

Movingyourcomputertoanothercountryor

region..................21

Chapter4.Security..........23

Securityfeatures..............23

Attachinganintegratedcablelock.......24

Usingpasswords..............24

BIOSpasswords............24

Windowspasswords..........25

Configuringthefingerprintreader.......25

Usingandunderstandingfirewalls.......25

Protectingdataagainstviruses........25

Chapter5.Installingorreplacing

hardware...............27

Handlingstatic-sensitivedevices.......27

Installingorreplacinghardware........27

Installingexternaloptions........27

Removingandreinstallingthesystemstand

hingecover..............28

Removingandreinstallingthesystemstand.29

Replacingthekeyboardormouse.....31

Obtainingdevicedrivers.........31

Chapter2.Usingyourcomputer...13

Frequentlyaskedquestions.........13

AccessingControlPanelontheWindows8

operatingsystem..............13

Usingthekeyboard.............14

UsingWindowsshortcutkeys.......14

Usingafingerprintreader........14

Usingthewheelmouse...........15

Adjustingaudio..............15

Aboutyourcomputeraudio........15

Settingthevolumefromthedesktop....15

SettingthevolumefromControlPanel...16

UsingCDsandDVDs............16

HandlingandstoringCDandDVDmedia..16

PlayingaCDorDVD..........17

RecordingaCDorDVD.........17

©CopyrightLenovo2012,2013

Chapter6.Recoveryinformation...33

RecoveryinformationfortheWindows7operating

system..................33

Creatingandusingrecoverymedia.....33

Performingbackupandrecoveryoperations.34
UsingtheRescueandRecoveryworkspace.35

Creatingandusingarescuemedium....36

Reinstallingpreinstalledapplicationsand

devicedrivers.............37

Reinstallingsoftwareprograms......38

Reinstallingdevicedrivers........38

Solvingrecoveryproblems........38

RecoveryinformationfortheWindows8operating

system..................39

i

Chapter7.UsingtheSetupUtility

program................41

StartingtheSetupUtilityprogram.......41

Viewingandchangingsettings........41

Usingpasswords..............41

Passwordconsiderations.........42

Power-OnPassword..........42

AdministratorPassword.........42

HardDiskPassword...........42

Setting,changing,anddeletingapassword.42

Enablingordisablingadevice........43

Selectingastartupdevice..........43

Selectingatemporarystartupdevice....43

Selectingorchangingthestartupdevice

sequence...............43

EnablingErPLPScompliancemode......44

Smartperformancechoices.........45

ExitingtheSetupUtilityprogram.......45

Chapter8.Updatingsystem

programs...............47

Usingsystemprograms...........47

Updating(flashing)theBIOSfromadisc....47

Updating(flashing)theBIOSfromyouroperating

system..................48

Performanceandlockupproblems.....66

Printerproblems............67

Serialportproblems...........68

Softwareproblems...........68

USBproblems.............69

LenovoSolutionCenter...........69

Chapter11.Gettinginformation,help,

andservice..............71

Informationresources............71

LenovoThinkVantageT ools........71

LenovoWelcome............71

HelpandSupport............71

SafetyandWarranty...........71

LenovoWebsite............71

LenovoSupportWebsite.........72

Helpandservice..............72

Usingthedocumentationanddiagnostic

program...............72

Callingforservice............72

Usingotherservices..........73

Purchasingadditionalservices......73

AppendixA.Notices..........75

Trademarks................76

Chapter9.Preventingproblems...49

Keepingyourcomputercurrent........49

Gettingthelatestdevicedriversforyour

computer...............49

Updatingyouroperatingsystem......49

UsingSystemUpdate..........50

Cleaningandmaintenance..........50

Basics................50

Cleaningyourcomputer.........51

Goodmaintenancepractices.......52

Movingyourcomputer...........52

Chapter10.Troubleshootingand

diagnostics..............53

Basictroubleshooting............53

Troubleshootingprocedure..........54

Troubleshooting..............54

Audioproblems............55

CDproblems.............56

DVDproblems.............57

Intermittentproblems..........59

Keyboard,mouse,orpointingdevice

problems...............59

Monitorproblems............61

Networkingproblems..........62

Optionproblems............65

AppendixB.Regulatory

information..............77

Exportclassificationnotice..........77

Electronicemissionsnotices.........77

FederalCommunicationsCommission

DeclarationofConformity........77

Additionalregulatoryinformation.......79

AppendixC.WEEEandrecycling

statements..............81

ImportantWEEEinformation.........81

RecyclinginformationforJapan........81

RecyclinginformationforBrazil........82

BatteryrecyclinginformationforTaiwan.....82

BatteryrecyclinginformationfortheEuropean

Union..................82

AppendixD.RestrictionofHazardous

SubstancesDirective(RoHS).....85

EuropeanUnionRoHS...........85

ChinaRoHS................85

TurkishRoHS...............85

UkraineRoHS...............86

IndiaRoHS................86

AppendixE.ChinaEnergyLabel...87

iiThinkCentreEdgeUserGuide

AppendixF .ENERGYSTARmodel

information..............89

Index..................91

©CopyrightLenovo2012,2013

iii

ivThinkCentreEdgeUserGuide

Importantsafetyinformation

CAUTION:
Beforeusingthismanual,besuretoreadandunderstandalltherelatedsafetyinformationforthis
product.RefertotheinformationinthissectionandthesafetyinformationintheSafety,Warranty,and
SetupGuidethatyoureceivedwiththisproduct.Readingandunderstandingthissafetyinformation
reducestheriskofpersonalinjuryanddamagetoyourproduct.

IfyounolongerhaveacopyoftheSafety,Warranty,andSetupGuide,youcanobtainaPortableDocument
Format(PDF)versionfromtheLenovo
SupportWebsitealsoprovidestheSafety,Warranty,andSetupGuideandthisUserGuideinadditional
languages.

®

SupportWebsiteathttp://www.lenovo.com/support.TheLenovo

Serviceandupgrades

DonotattempttoserviceaproductyourselfunlessinstructedtodosobytheCustomerSupportCenteror
yourdocumentation.OnlyuseaServiceProviderwhoisapprovedtorepairyourparticularproduct.

Note:Somecomputerpartscanbeupgradedorreplacedbythecustomer.Upgradestypicallyare
referredtoasoptions.ReplacementpartsapprovedforcustomerinstallationarereferredtoasCustomer
ReplaceableUnits,orCRUs.Lenovoprovidesdocumentationwithinstructionswhenitisappropriatefor
customerstoinstalloptionsorreplaceCRUs.Youmustcloselyfollowallinstructionswheninstallingor
replacingparts.TheOffstateofapowerindicatordoesnotnecessarilymeanthatvoltagelevelsinsidea
productarezero.Beforeyouremovethecoversfromaproductequippedwithapowercord,alwaysmake
surethatthepoweristurnedoffandthattheproductisunpluggedfromanypowersource.Formore
informationonCRUs,refertoChapter5“Installingorreplacinghardware”onpage27
questionsorconcerns,contacttheCustomerSupportCenter.

Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the
followingwarningsarerequiredforyoursafety.

CAUTION:

.Ifyouhaveany

Hazardousmovingparts.Keepfingersandotherbodypartsaway.

CAUTION:

Beforeyouopenthecomputercover,turnoffthecomputerandwaitseveralminutesuntilthe
computeriscool.

Staticelectricityprevention

Staticelectricity,althoughharmlesstoyou,canseriouslydamagecomputercomponentsandoptions.
Improperhandlingofstatic-sensitivepartscancausedamagetothepart.Whenyouunpackanoption

©CopyrightLenovo2012,2013

v

orCRU,donotopenthestatic-protectivepackagecontainingthepartuntiltheinstructionsdirectyou
toinstallit.

WhenyouhandleoptionsorCRUs,orperformanyworkinsidethecomputer,takethefollowingprecautions
toavoidstatic-electricitydamage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlecomponentscarefully.Handleadapters,memorymodules,andothercircuitboardsbythe

edges.Nevertouchexposedcircuitry.

•Preventothersfromtouchingcomponents.

•Whenyouinstallastatic-sensitiveoptionorCRU,touchthestatic-protectivepackagecontainingthe

parttoametalexpansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwo
seconds.Thisreducesstaticelectricityinthepackageandyourbody.

•Whenpossible,removethestatic-sensitivepartfromthestatic-protectivepackagingandinstallthepart

withoutsettingitdown.Whenthisisnotpossible,placethestatic-protectivepackagingonasmooth,
levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Powercordsandpoweradapters

Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.

Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH05VV-F,3G,0.75mm
othercountries,thesuitabletypesshallbeusedaccordingly.

Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat
cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.

Alwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.

Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower
adapternearsinks,tubs,toilets,oronfloorsthatarecleanedwithliquidcleansers.Liquidscancausea
shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan
causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,
whichcaneventuallyresultinoverheating.

Ensurethatallpowercordconnectorsaresecurelyandcompletelypluggedintoreceptacles.

Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such
asdeformedplastic)attheacinputoranywhereonthepoweradapter.

Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor
overheatingorwherethepowercordappearstohavebeendamagedinanyway.

2

,orbetter.For

Extensioncordsandrelateddevices

Ensurethatextensioncords,surgeprotectors,uninterruptiblepowersupplies,andpowerstripsthatyouuse
areratedtohandletheelectricalrequirementsoftheproduct.Neveroverloadthesedevices.Ifpowerstrips
areused,theloadshouldnotexceedthepowerstripinputrating.Consultanelectricianformoreinformation
ifyouhavequestionsaboutpowerloads,powerrequirements,andinputratings.

viThinkCentreEdgeUserGuide

Plugsandoutlets

Ifareceptacle(poweroutlet)thatyouintendtousewithyourcomputerequipmentappearstobedamaged
orcorroded,donotusetheoutletuntilitisreplacedbyaqualifiedelectrician.

Donotbendormodifytheplug.Iftheplugisdamaged,contactthemanufacturertoobtainareplacement.

Donotshareanelectricaloutletwithotherhomeorcommercialappliancesthatdrawlargeamountsof
electricity;otherwise,unstablevoltagemightdamageyourcomputer,data,orattacheddevices.

Someproductsareequippedwithathree-prongedplug.Thisplugfitsonlyintoagroundedelectricaloutlet.
Thisisasafetyfeature.Donotdefeatthissafetyfeaturebytryingtoinsertitintoanon-groundedoutlet.If
youcannotinserttheplugintotheoutlet,contactanelectricianforanapprovedoutletadapterortoreplace
theoutletwithonethatenablesthissafetyfeature.Neveroverloadanelectricaloutlet.Theoverallsystem
loadshouldnotexceed80percentofthebranchcircuitrating.Consultanelectricianformoreinformation
ifyouhavequestionsaboutpowerloadsandbranchcircuitratings.

Besurethatthepoweroutletyouareusingisproperlywired,easilyaccessible,andlocatedclosetothe
equipment.Donotfullyextendpowercordsinawaythatwillstressthecords.

Besurethatthepoweroutletprovidesthecorrectvoltageandcurrentfortheproductyouareinstalling.

Carefullyconnectanddisconnecttheequipmentfromtheelectricaloutlet.

Externaldevices

DonotconnectordisconnectanyexternaldevicecablesotherthanUniversalSerialBus(USB)and1394
cableswhilethecomputerpowerison;otherwise,youmightdamageyourcomputer.Toavoidpossible
damagetoattacheddevices,waitatleastfivesecondsafterthecomputerisshutdowntodisconnect
externaldevices.

Heatandproductventilation

Computers,poweradapters,andmanyaccessoriescangenerateheatwhenturnedonandwhenbatteries
arecharging.Alwaysfollowthesebasicprecautions:

•Donotleaveyourcomputer,poweradapter,oraccessoriesincontactwithyourlaporanypartofyour
bodyforanextendedperiodwhentheproductsarefunctioningorwhenthebatteryischarging.Your
computer,poweradapter,andmanyaccessoriesproducesomeheatduringnormaloperation.Extended
contactwiththebodycouldcausediscomfortor,potentially,askinburn.

•Donotchargethebatteryoroperateyourcomputer,poweradapter,oraccessoriesnearflammable
materialsorinexplosiveenvironments.

•Ventilationslots,fans,andheatsinksareprovidedwiththeproductforsafety,comfort,andreliable
operation.Thesefeaturesmightinadvertentlybecomeblockedbyplacingtheproductonabed,sofa,
carpet,orotherflexiblesurface.Neverblock,cover,ordisablethesefeatures.

Inspectyourdesktopcomputerfordustaccumulationatleastonceeverythreemonths.Beforeinspecting
yourcomputer,turnoffthepowerandunplugthecomputer'spowercordfromtheelectricaloutlet;then
removeanydustfromventsandperforationsinthebezel.Ifyounoticeexternaldustaccumulation,then
examineandremovedustfromtheinsideofthecomputerincludingheatsinkinletfins,powersupplyvents,
andfans.Alwaysturnoffandunplugthecomputerbeforeopeningthecover.Ifpossible,avoidoperating
yourcomputerwithintwofeetofhigh-trafficareas.Ifyoumustoperateyourcomputerinornearahigh-traffic
area,inspectand,ifnecessary,cleanyourcomputermorefrequently.

©CopyrightLenovo2012,2013

vii

Foryoursafetyandtomaintainoptimumcomputerperformance,alwaysfollowthesebasicprecautions
withyourdesktopcomputer:

•Keepthecoverclosedwheneverthecomputerispluggedin.

•Regularlyinspecttheoutsideofthecomputerfordustaccumulation.

•Removedustfromventsandanyperforationsinthebezel.Morefrequentcleaningsmightberequiredfor
computersindustyorhigh-trafficareas.

•Donotrestrictorblockanyventilationopenings.

•Donotstoreoroperateyourcomputerinsidefurniture,asthismightincreasetheriskofoverheating.

•Airflowtemperaturesintothecomputershouldnotexceed35°C(95°F).

•Donotinstallairfiltrationdevices.Theymayinterferewithpropercooling.

Operatingenvironment

Theoptimalenvironmentinwhichtouseyourcomputeris10°C-35°C(50°F-95°F)withhumidityranging
between35%and80%.Ifyourcomputerisstoredortransportedintemperatureslessthan10°C(50°F),
allowthecoldcomputertoriseslowlytoanoptimaloperatingtemperatureof10°C-35°C(50°F-95°F)before
use.Thisprocesscouldtaketwohoursinextremeconditions.Failuretoallowyourcomputertorisetoan
optimaloperatingtemperaturebeforeusecouldresultinirreparabledamagetoyourcomputer.

Ifpossible,placeyourcomputerinawell-ventilatedanddryareawithoutdirectexposuretosunshine.

Keepelectricalappliancessuchasanelectricfan,radio,high-poweredspeakers,airconditioner,and
microwaveovenawayfromyourcomputerbecausethestrongmagneticfieldsgeneratedbythese
appliancescandamagethemonitoranddataontheharddiskdrive.

Donotplaceanybeveragesontopoforbesidethecomputerorotherattacheddevices.Ifliquidisspilledon
orinthecomputeroranattacheddevice,ashortcircuitorotherdamagemightoccur.

Donoteatorsmokeoveryourkeyboard.Particlesthatfallintoyourkeyboardcancausedamage.

Modemsafetyinformation

CAUTION:
Toreducetheriskoffire,useonlyNo.26AWGorlarger(forexample,No.24AWG)telecommunication
linecordlistedbyUnderwritersLaboratories(UL)orcertifiedbytheCanadianStandardsAssociation
(CSA).

Toreducetheriskoffire,electricalshock,orinjurywhenusingtelephoneequipment,alwaysfollowbasic
safetyprecautions,suchas:

•Neverinstalltelephonewiringduringalightningstorm.

•Neverinstalltelephonejacksinwetlocationsunlessthejackisspecificallydesignedforwetlocations.

•Nevertouchuninsulatedtelephonewiresorterminalsunlessthetelephonelinehasbeendisconnectedat
thenetworkinterface.

•Usecautionwheninstallingormodifyingtelephonelines.

•Avoidusingatelephone(otherthanacordlesstype)duringanelectricalstorm.Theremaybearemote
riskofelectricshockfromlightning.

•Donotusethetelephonetoreportagasleakinthevicinityoftheleak.

viiiThinkCentreEdgeUserGuide

Lasercompliancestatement

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVDdrives,fiberopticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespecifiedherein
mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.

Powersupplystatement

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabelattached.
Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwithoneoftheseparts,
contactaservicetechnician.

Cleaningandmaintenance

Keepyourcomputerandworkspaceclean.Shutdownthecomputerandthendisconnectthepower
cordbeforecleaningthecomputer.Donotsprayanyliquiddetergentdirectlyonthecomputeroruse
anydetergentcontainingflammablematerialtocleanthecomputer.Spraythedetergentonasoftcloth
andthenwipethecomputersurfaces.

Tip-overhazardpreventionnotice

•Placethecomputeronasturdyandlowbase,oranchorthefurnitureandpositionthecomputeras
farbackonthefurnitureaspossible.

•Keepremotecontrols,toys,andotheritemsthatmightattractchildrenoffthecomputer.

•Keepthecomputer,cables,andcordsoutofthereachofchildren.

•Supervisechildreninroomswherethesesafetytipshavenotbeenfollowed.

©CopyrightLenovo2012,2013

ix

xThinkCentreEdgeUserGuide

Chapter1.Productoverview

Thischapterprovidesinformationaboutthecomputerfeatures,specifications,softwareprogramsprovided
byLenovo,andlocationsofconnectors,components,partsonthesystemboard,andinternaldrives.

Features

Thissectionintroducesthecomputerfeatures.Theinformationcoversavarietyofmodels.

Toviewtheinformationaboutyourspecificmodel,dooneofthefollowing:

•GointotheSetupUtilityprogrambyfollowingtheinstructionsinChapter7“UsingtheSetupUtility
program”onpage41

•OntheMicrosoft
toviewtheinformation.

•OntheMicrosoftWindows8operatingsystem,moveyourcursortothetop-rightorbottom-rightcorner
ofthescreentodisplaythecharms.ThenclickSettings➙PCinfotoviewtheinformation.

Microprocessor

Yourcomputercomeswithoneofthefollowingmicroprocessors(internalcachesizevariesbymodeltype):

•Intel

•IntelCeleron

•IntelPentium

®

Core™i3microprocessor

®

®

.Then,selectMain➙SystemSummarytoviewtheinformation.

®

Windows

®

7operationsystem,clickStart,right-clickComputer,andselectProperties

microprocessor

microprocessor

Memory

YourcomputersupportsuptotwoDoubleDataRate3SmallOutlineDualInlineMemoryModules(DDR3
SODIMMs).

Internaldrives

•Opticaldrive:DVD-ROMorDVD-R

•Hybridharddiskdrive(availableinsomemodels)

•SerialAdvancedT echnologyAttachment(SATA)harddiskdrive

Audiosubsystem

•Integratedhigh-definition(HD)audio

•Microphoneconnectorandheadphoneconnectoronthesidepanel

•Internalspeaker(installedinsomemodels)

Connectivity

•100/1000MbpsintegratedEthernetcontroller

Systemmanagementfeatures

•Abilitytostorepower-onself-test(POST)hardwaretestresults

©CopyrightLenovo2012,2013

1

•DesktopManagementInterface(DMI)
DesktopManagementInterfaceprovidesacommonpathforuserstoaccessinformationaboutall

aspectsofacomputer,includingprocessortype,installationdate,attachedprintersandotherperipherals,
powersources,andmaintenancehistory.

•

ErPLPScompliancemode
Theenergy-relatedproductsdirective(ErP)lowestpowerstate(LPS)compliancemodereducesthe

consumptionofelectricitywhenyourcomputerisinsleeporoffmode.Formoreinformation,see
“EnablingErPLPScompliancemode”onpage94.

•IntelMatrixStorageManager
IntelMatrixStorageManagerisadevicedriverthatprovidessupportforSATARAID5arraysandSATA

RAID10arraysonspecificIntelchipsetsystemboardstoenhanceharddiskperformance.

•PrebootExecutionEnvironment(PXE)
ThePrebootExecutionEnvironmentisanenvironmenttostartcomputersusinganetworkinterface

independentofdatastoragedevices(suchastheharddiskdrive)orinstalledoperatingsystems.

•SmartPerformanceChoice
TheSmartPerformanceChoicefunctionenablesyourcomputertorunwithbetteracousticperformance

orbetterthermalperformance.See“Smartperformancechoices”onpage45.

•SystemManagement(SM)BasicInput/OutputSystem(BIOS)andSMsoftware
TheSMBIOSspecificationdefinesdatastructuresandaccessmethodsinaBIOSthatallowsauseror

applicationtostoreandretrieveinformationspecificaboutthecomputerinquestion.

•WakeonLAN
WakeonLANisanEthernetcomputernetworkingstandardthatallowsacomputertobeturnedon

orwokenupbyanetworkmessage.Themessageisusuallysentbyaprogramrunningonanother
computeronthesamelocalareanetwork.

•WakeonRing
WakeonRing,sometimesreferredtoasWakeonModem,isaspecificationthatallowssupported

computersanddevicestoresumefromsleeporhibernationmode.

•WindowsManagementInstrumentation(WMI)
WindowsManagementInstrumentationisasetofextensionstotheWindowsDriverModel.Itprovidesan

operatingsysteminterfacethroughwhichinstrumentedcomponentsprovideinformationandnotification.

Input/Output(I/O)features

•FourUniversalSerialBus(USB)connectorsontherearpanel

•One9-pinserialport

•OneEthernetconnector

•Twoaudioconnectorsontheleftpanel(microphoneconnectorandheadphoneconnector)

•TwoUSBconnectorsontheleftpanel

Formoreinformation,see“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”on
page8and“Locatingconnectors,controls,andindicatorsontherearofyourcomputer”onpage9.

Expansion

•Oneharddiskdrivebay

•Oneopticaldrivebay

•OneminiPCIExpressx1cardslot

2ThinkCentreEdgeUserGuide

Powersupply

Yourcomputercomeswitha120-wattautomaticvoltage-sensingpowersupply.

Securityfeatures

•ComputraceAgentsoftwareembeddedinfirmware

•Abilitytoenableordisableadevice

•AbilitytoenableanddisableUSBconnectorsindividually

•Power-onpassword(POP),administratorpassword,andharddiskdrivepasswordtodeterunauthorized
useofyourcomputer

•Startupsequencecontrol

•Startupwithoutkeyboardormouse

•Supportforanintegratedcablelock(Kensingtonlock)

Formoreinformation,seeChapter4“Security”onpage23

.

Preinstalledsoftwareprograms

Yourcomputerispreinstalledwithsoftwareprogramstohelpyouworkmoreeasilyandsecurely.Formore
information,see“Lenovoprograms”onpage4

.

Preinstalledoperatingsystem

Yourcomputerispreinstalledwithoneofthefollowingoperatingsystems:

•MicrosoftWindows7operatingsystem

•MicrosoftWindows8operatingsystem

Operatingsystem(s),certifiedortestedforcompatibility

•Linux

®

1

(variesbymodeltype)

•MicrosoftWindowsXPProfessionalSP3

1.Theoperatingsystem(s)listedherearebeingcertifiedortestedforcompatibilityatthetimethispublicationgoesto

press.AdditionaloperatingsystemsmightbeidentifiedbyLenovoascompatiblewithyourcomputerfollowingthe
publicationofthismanual.Thislistissubjecttochange.Todetermineifanoperatingsystemhasbeencertifiedor
testedforcompatibility,checktheWebsiteoftheoperatingsystemvendor.

Chapter1.Productoverview3

Specifications

Thissectionliststhephysicalspecificationsforyourcomputer.

Dimensions

Width:469.7mm(18.49inches)
Height:368.3mm(14.5inches)
Depth:59.5mm(2.34inches)

Weight

Maximumconfigurationasshipped:5kg(11.02lb)(withoutpackage)
Maximumconfigurationasshipped:8.3kg(18.3lb)(withpackage)

Environment

•Airtemperature:

Operating:10°Cto35°C(50°Fto95°F)
Storageinoriginalshippingpackage:-40°Cto60°C(-40°Fto140°F)
Storagewithoutpackage:-10°Cto60°C(14°Fto140°F)

•Humidity:

Operating:20%to80%(non-condensing)
Storage:20%to90%(non-condensing)

•Altitude:

Operating:-15.2to3048m(-50to10000ft)
Storage:-15.2to10668m(-50to35000ft)

Electricalinput

•Inputvoltage:

–Lowrange:

Minimum:100Vac
Maximum:127Vac
Inputfrequencyrange:50to60Hz

–Highrange:

Minimum:200Vac
Maximum:240Vac
Inputfrequencyrange:50to60Hz

Lenovoprograms

YourcomputercomeswithLenovoprogramstohelpyouworkmoreeasilyandsecurely.Dependingon
theWindowsoperatingsystempreinstalled,theprogramsmightvary.

AccessingLenovoprogramsontheWindows7operatingsystem

YoucanaccessLenovoprogramsontheWindows7operatingsystemthroughWindowsSearchorfrom
ControlPanel.TheiconnamedisplayedinthesearchresultorControlPanelmightbedifferentfromthe
programname.YoucanfindtheprogrambyitsprogramnameoriconnameasshownintheLenovo
programsavailableontheWindows7operatingsystemtable.

4ThinkCentreEdgeUserGuide

Note:Ifyoudonotfindtheprogramyouneed,opentheLenovoThinkVantage

®

Toolsprogramtofindthe

dimmediconfortheprogram.Thendouble-clicktheicontoinstalltheprogram.

ToaccessLenovoprogramsthroughWindowsSearch,dothefollowing:

1.ClicktheStartbuttonandthentypetheprogramnameortheiconnameintothesearchbox.

2.Locatetheprogrambytheprogramnameortheiconnameandthenclicktheprogramtolaunchit.

ToaccessLenovoprogramsfromControlPanel,dothefollowing:

Note:SomeLenovoprogramsmightnotbedisplayedinControlPanel.Tofindtheseprograms,use

WindowsSearch.

1.ClickStart➙ControlPanel.ChangetheviewofControlPanelfromCategorytoLargeiconsorSmall
icons.

2.Locatetheprogrambytheiconnameandthenclicktheprogramtolaunchit.

ThefollowingtableliststheprogramsavailableontheWindows7operatingsystem.

Note:Dependingonyourcomputermodel,someoftheLenovoprogramsmightnotbeavailable.

Table1.LenovoprogramsavailableontheWindows7operatingsystem

ProgramnameIconname

CommunicationsUtilityLenovo-WebConferencing

FingerprintManagerProor
ThinkVantageFingerprintSoftware

LenovoBluetoothLockLenovoBluetoothLock

LenovoReachLenovoReach

LenovoSHAREitLenovoSHAREit

LenovoSolutionCenterLenovo-SystemHealthandDiagnostics

LenovoThinkVantagetoolsLenovoThinkvantagetools

PasswordManagerLenovo-PasswordVault

PCCloudManagerPCCloudManager

PowerManager

RecoveryMedia

RescueandRecovery

SystemUpdate

ViewManagementUtilityLenovo-ViewManagementUtility

®

Lenovo-FingerprintManagerProorLenovo-FingerprintReader

Lenovo-PowerControls

Lenovo-FactoryRecoveryDisksorCreateRecoveryMedia

Lenovo-EnhancedBackupandRestore

Lenovo-UpdateandDrivers

AccessingLenovoprogramsontheWindows8orWindows8.1operating system

IfyourcomputerispreinstalledwiththeWindows8orWindows8.1operatingsystem,youcanaccess
Lenovoprogramsbydoingoneofthefollowing:

•OntheWindows8operatingsystem,presstheWindowskeytogototheStartscreen.ClickaLenovo
programtolaunchit.Ifyoucannotfindtheprogramyouneed,movethepointertothebottom-rightcorner
ofthescreentodisplaythecharms.ThenclicktheSearchcharmtosearchforthedesiredprogram.

Chapter1.Productoverview5

•OntheWindows8.1operatingsystem,presstheWindowskeytogototheStartscreen.Clicka
Lenovoprogramtolaunchit.Ifyoucannotfindtheprogramyouneed,clickthearrowiconinthe

bottom-leftcornerofthescreentogototheAppsscreen.Findthedesiredprogramintheappslistor
searchforitinthesearchboxinthetop-rightcornerofthescreen.

YourcomputermightsupportthefollowingLenovoprograms:

Note:Dependingonyourcomputermodel,someoftheprogramsmightnotbeavailable.

•FingerprintManagerProorThinkVantageFingerprintSoftware

•LenovoBluetoothLock

•LenovoCompanion

•LenovoReach

•LenovoSettings

•LenovoSHAREit

•LenovoSolutionCenter

•LenovoSupport

•LenovoTools

•PasswordManager

•PCCloudManager

•PowerManager

•SystemUpdate

AnintroductiontoLenovoprograms

ThistopicprovidesabriefintroductiontosomeLenovoprograms.

Note:Dependingonyourcomputermodel,someoftheprogramsmightnotbeavailable.

•CommunicationsUtility(Windows7)
TheCommunicationsUtilityprogramprovidesacentrallocationforintegratedcameraandmicrophone

settings.ItcontrolsadvancedsettingsfortheintegratedmicrophoneandcameratooptimizeWeb
conferencingandVoiceoverIP(VOIP)experience.

•FingerprintManagerProorThinkVantageFingerprintSoftware(Windows7,Windows8,and

Windows8.1)

Theintegratedfingerprintreaderprovidedonsomekeyboardsenablesyoutoenrollyourfingerprint
andassociateitwithyourpower-onpassword,harddiskpassword,andWindowspassword.Asa
result,fingerprintauthenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.A
fingerprintreaderkeyboardisavailablewithselectcomputersorcanbepurchasedforcomputersthat
supportthisoption.

•LenovoBluetoothLock(Windows7andWindows8.1)
TheLenovoBluetoothLockprogramenablesyoutouseaBluetoothdevice(suchasyoursmartphone)as

aproximity-basedunitforlockingorunlockingyourcomputerautomatically.Bydetectingthedistance
betweenyourcomputerandthepredefinedBluetoothdevicethatyouarecarrying,theLenovoBluetooth
Lockprogramautomaticallylocksyourcomputerwhenyouwalkawayandunlocksyourcomputerwhen
youcomeback.Thisisasimplewaytoprotectyourcomputeragainstunauthorizedaccessincase
thatyouforgettolockyourcomputer.

•LenovoCompanion(Windows8andWindows8.1)

6ThinkCentreEdgeUserGuide

ThroughtheLenovoCompanionprogram,youcangettheinformationabouttheaccessoriesforyour
computer,viewblogsandarticlesaboutyourcomputer,andcheckforotherrecommendedprograms.

•LenovoReach(Windows7,Windows8,andWindows8.1)
UsetheLenovoReachprogramtoenhanceyourcloudexperience.LenovoReachkeepsyouconnected

atalltimesandenablesyoutoaccessallyourfavoriteitemsfrompersonalcomputers,smartphones,
ortablets.Asaresult,youcanaccess,edit,andshareyourfilesfromanywhere.WithLenovoReach,
youalsocanaddyourfavoriteWebservicestoyourclouddesktopandstaylogged-intoWebsiteswith
thecloudpasswordmanager.

•LenovoSettings
UsetheLenovoSettingsprogramtoenhanceyourcomputingexperiencebyturningyourcomputerintoa

portablehotspot,configuringcameraandaudiosettings,optimizingyourpowerplansettings,and
creatingandmanagingmultiplenetworkprofiles.

•LenovoSHAREit(Windows7,Windows8,andWindows8.1)
TheLenovoSHAREitprogramprovidesaquickandeasywaytosharefilesandfoldersamongcomputers,

smartphones,tablets,orsmartTVswiththeAndroidortheWindowsoperatingsysteminstalled.SHAREit
usesanytypeofnetworkorevennonetworkatalltosharefilesandfolders.

•LenovoSolutionCenter(Windows7,Windows8,andWindows8.1)
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.

•LenovoSupport(Windows8andWindows8.1)
TheLenovoSupportprogramenablesyoutoregisteryourcomputerwithLenovo,checkthecomputer

healthconditionandbatterystatus,downloadandviewusermanualsforyourcomputer,getthewarranty
informationofyourcomputer,andexplorehelpandsupportinformation.

•LenovoThinkVantageTools(Windows7)
TheLenovoThinkVantageToolsprogramguidesyoutoahostofinformationsourcesandprovideseasy

accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

•LenovoTools(Windows8andWindows8.1)
TheLenovoToolsprogramguidesyoutoahostofinformationsourcesandprovideseasyaccessto

varioustoolstohelpyouworkmoreeasilyandsecurely.

•PasswordManager(Windows7,Windows8,andWindows8.1)
ThePasswordManagerprogramautomaticallycapturesandfillsinauthenticationinformationfor

WindowsprogramsandWebsites.

•PCCloudManager(Windows7andWindows8.1)
ThePCCloudManager(PCM)programisabrowser-basedsolutionforclient-computermanagement.

ThePCMprogramhastwocomponents:PCMServerandPCMClient.PCMServerisinstalledonthe
computer,wheretheadministratorperformsmanagementwork,suchaspowermanagementandsecurity
management.PCMClientisinstalledontheclientcomputerstobemanaged.Theadministratorcanlog
intoPCMServertomanagecomputerswithPCMClientinstalled,throughtheInternetWebbrowser.

•PowerManager(Windows7,Windows8,andWindows8.1)
ThePowerManagerprogramprovidesconvenient,flexible,andcompletepowermanagementforyour

computer.Itenablesyoutoadjustyourcomputerpowersettingstoachievethebestbalancebetween
performanceandpowersaving.

•RecoveryMedia(Windows7)
TheRecoveryMediaprogramenablesyoutorestorethecontentsoftheharddiskdrivetothefactory

defaultsettings.

•RescueandRecovery(Windows7)

Chapter1.Productoverview7

TheRescueandRecoveryprogramisaone-buttonrecoveryandrestoresolutionthatincludesasetof
self-recoverytoolstohelpyoudiagnosecomputerproblems,gethelp,andrecoverfromsystemcrashes,
evenifyoucannotstarttheWindowsoperatingsystem.

•SystemUpdate(Windows7,Windows8,andWindows8.1)
TheSystemUpdateprogramhelpsyoukeepthesoftwareonyourcomputerup-to-datebydownloading

andinstallingsoftwareupdatepackages(Lenovoprograms,devicedrivers,UEFIBIOSupdates,and
otherthirdpartyprograms).

•ViewManagementUtility(Windows7)
TheViewManagementUtilityprogramenablesyoutoeasilyorganizeyouropenwindows.Itdividesyour

screenintomultiplepartsandthenresizesandpositionsopenwindowsintodifferentpartstomakethe
bestuseofyourdesktop.Theprogramalsoisabletoworkacrossmultiplemonitorstoimproveyour
productivity.

Locations

Thissectionprovidesinformationtohelpyoulocatetheconnectorsonthefrontandrearofyourcomputer,
partsonthesystemboard,andcomponentsandinternaldrivesinyourcomputer.

Locatingconnectors,controls,andindicatorsonthefrontofyour computer

Figure1“Frontconnector,control,andindicatorlocations”onpage8showsthelocationsoftheconnectors,
controls,andindicatorsonthefrontofyourcomputer.

Figure1.Frontconnector,control,andindicatorlocations

1Integratedmicrophone3Integratedcamera

2Integratedcameraindicator4Powerswitch

8ThinkCentreEdgeUserGuide

Locatingconnectors,controls,andindicatorsontherearofyour computer

Figure2“Rearconnectorlocations”onpage9showsthelocationsoftheconnectorsontherearofyour
computer.Someconnectorsontherearofyourcomputerarecolor-codedtohelpyoudeterminewhereto
connectthecablesonyourcomputer.

Figure2.Rearconnectorlocations

1Brightness-upcontrol(computermode)8Serialport

2Brightness-downcontrol(computermode)

3USBconnector1

4Microphoneconnector

5Headphoneconnector

6USBconnector2

7USBconnectors(USBports3to6)

9Ethernetconnector

10Powerconnector

11Integratedcablelock(Kensingtonlock)slot

12Opticaldriveeject/closebutton

13Ventilationslots

ConnectorDescription

Ethernetconnector

UsedtoattachanEthernetcableforalocalareanetwork(LAN).
Note:T ooperatethecomputerwithinFCCClassBlimits,useaCategory5Ethernet
cable.

Microphoneconnector

Usedtoattachamicrophonetoyourcomputerwhenyouwanttorecordsoundorif
youusespeech-recognitionsoftware.

Serialport

Usedtoattachanexternalmodem,aserialprinter,orotherdevicesthatusea
9-pinserialport.

Chapter1.Productoverview9

ConnectorDescription

10

°

20

°

USBconnectorUsedtoattachadevicethatrequiresaUSBconnector,suchasaUSBkeyboard,a

USBmouse,aUSBscanner,oraUSBprinter.IfyouhavemorethaneightUSB
devices,youcanpurchaseaUSBhub,whichyoucanusetoconnectadditional
USBdevices.

VGAmonitorconnectorUsedtoattachaVGAmonitororotherdevicesthatuseaVGAmonitorconnector.

Ventilationslots

Enableheatproducedinsidethecomputertoventandenablecoolairtoflowinto
thecomputer.

Attention:Neverblockorcovertheventilationslots,especiallytheventilationslotsbeneaththecomputer
handle.Blockingtheventilationslotswillcausethecomputertooverheat.

Adjustingtheframestand

Yourcomputermightcomewithaframestandthatyoucanusetoadjustthecomputertoyourcomfortable
position.Pullthestandopenandadjustthepositionofthecomputeratanangleofbetween10°to20°
asshowninthefollowingillustration.

Note:Theframestandisavailableonlyinsomemodels.

CAUTION:
Makesurethattheangleisatleast10°fromtheverticalposition;otherwise,thecomputermightbe
unstableandtipover.

Figure3.Adjustingtheframestand

10ThinkCentreEdgeUserGuide

Machinetypeandmodellabel

Machine Type: XXXX
Model Number: XXX

Themachinetypeandmodellabelidentifiesyourcomputer.WhenyoucontactLenovoforhelp,themachine
typeandmodelinformationhelpssupporttechnicianstoidentifyyourcomputerandprovidefasterservice.

Thefollowingisasampleofthemachinetypeandmodellabel.

Figure4.Machinetypeandmodellabel

Chapter1.Productoverview11

12ThinkCentreEdgeUserGuide

Chapter2.Usingyourcomputer

Thischapterprovidesinformationonusingsomeofthecomputercomponents.

Frequentlyaskedquestions

Thefollowingareafewtipsthatwillhelpyouoptimizetheuseofyourcomputer.

CanIgetmyuserguideinanotherlanguage?

TheuserguideisavailableinvariouslanguagesontheLenovoSupportWebsiteat:
http://www.lenovo.com/ThinkCentreUserGuides

Wherearemyrecoverydiscs?

Lenovoprovidesaprogramthatenablesyoutocreaterecoverydiscs.Fordetailsaboutcreatingrecovery
discs,see“Creatingrecoverymedia”onpage34

Additionally,incaseofaharddiskfailure,youcanorderProductRecoverydiscsfromtheLenovo
CustomerSupportCenter.ForinformationaboutcontactingtheCustomerSupportCenter,seeChapter
11“Gettinginformation,help,andservice”onpage71.BeforeusingtheProductRecoverydiscs,refer
tothedocumentationthatcomeswiththediscs.

Attention:AProductRecoverydiscpackagemightcontainmultiplediscs.Makesureyouhaveallofthe
discsreadybeforestartingtherecoveryprocess.Duringtherecoveryprocess,youmightbeprompted
tochangediscs.

.

WherecanIfindhelpabouttheWindowsoperatingsystem?

TheWindowsHelpandSupportinformationsystemprovidesyouwithdetailedinformationaboutusingthe
Windowsoperatingsystemtohelpyougetthemostofyourcomputer.ToaccesstheWindowsHelpand
Supportinformationsystem,dooneofthefollowing:

•OntheWindows7operatingsystem,clickStart➙HelpandSupport.

•OntheWindows8operatingsystem,moveyourcursortothetop-rightorbottom-rightcornerofthe
screentodisplaythecharms.ThenclickSettings➙Help.

AccessingControlPanelontheWindows8operatingsystem

OntheWindowsoperatingsystem,youcanviewandchangecomputersettingsthroughControlPanel.To
accessControlPanelontheWindows8operatingsystem,dooneofthefollowing:

•Fromthedesktop

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.

2.ClickSettings.

3.ClickControlPanel.

•FromtheStartscreen

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.

2.ClickSearch.

3.OntheAppsscreen,scrolltotherightside,andclickControlPanelintheWindowsSystemsection.

©CopyrightLenovo2012,2013

13

Usingthekeyboard

Dependingonyourmodel,yourcomputercomeswitheitherastandardkeyboardorafingerprintreader
keyboard.TheMicrosoftWindowsshortcutkeysareprovidedonbothkeyboardtypes.

Thissectionprovidesinformationaboutthefollowingtopics:

•“UsingWindowsshortcutkeys”onpage14

•“Usingafingerprintreader”onpage14

UsingWindowsshortcutkeys

Boththestandardkeyboardandthefingerprintreaderkeyboardprovidethreekeysyoucanusewithyour
MicrosoftWindowsoperatingsystem.

•ThetwoWindowslogokeysarelocatedbesidetheAltkeyoneithersideofthespacebar.Theyfeature
theWindowslogo.OntheWindows7operatingsystem,presstheWindowskeytoopentheStartmenu.
OntheWindows8operatingsystem,presstheWindowskeytoswitchbetweenthecurrentworkspace
andtheStartscreen.ThestyleoftheWindowslogovariesdependingonthekeyboardtype.

•Thecontext-menukeyislocatednexttotheCtrlkeyontherightsideoftheSpacebar.Pressingthe
context-menukeyopensthecontextmenufortheactiveprogram,icon,orobject.

Note:YoucanusethemouseortheUpandDownarrowkeystohighlightmenuselections.OntheWindows
7operatingsystem,youcanclosetheStartmenuorthecontextmenubyclickingthemouseorpressingEsc.

Usingafingerprintreader

Somecomputersmightcomewithakeyboardthathasafingerprintreader.Formoreinformationaboutthe
fingerprintreader,see“AnintroductiontoLenovoprograms”onpage6

ToopentheThinkVantageFingerprintSoftwareprogramandusethefingerprintreader,see“Lenovo
programs”onpage4.

Followtheinstructionsonthescreen.Foradditionalinformation,refertotheThinkVantageFingerprint
Softwarehelpsystem.

.

14ThinkCentreEdgeUserGuide

Usingthewheelmouse

Thewheelmousehasthefollowingcontrols:

1PrimarymousebuttonUsethisbuttontoselectorstartaprogramormenuitem.

2Wheel

3Secondarymousebutton

Youcanswitchthefunctionoftheprimaryandsecondarymousebuttonsandchangeotherdefaultbehavior
throughthemousepropertiesfunctionintheWindowsControlPanel.

Usethewheeltocontrolthescrollingactionofthemouse.Thedirectioninwhichyou
rotatethewheelcontrolsthedirectionofthescrollingaction.

Usethisbuttontodisplayamenufortheactiveprogram,icon,orobject.

Adjustingaudio

Soundisanimportantpartofthecomputerexperience.Y ourcomputerhasadigitalaudiocontrollerbuilt
intothesystemboard.Somemodelsalsohaveahigh-performanceaudioadapterinstalledinoneofthePCI
cardslots.

Aboutyourcomputeraudio

Ifafactory-installed,high-performanceaudioadapterisinstalledinyourcomputer,thesystem-board
audioconnectorsontherearofthecomputeraretypicallydisabled;usetheconnectorsprovidedonthe
audioadapter.

Eachaudiosolutionprovidesatleastthreeaudioconnectors:audioline-inconnector,audioline-out
connector,andMicrophoneconnector.Onsomemodels,afourthconnectorisprovidedfortheattachment
ofunpoweredstereospeakers(speakersthatdonotrequireanacpowersource).Theaudioadapter
providesyouwiththeabilitytorecordandplaybacksoundandmusic,aswellastoenjoysoundwith
multimediaapplicationsandworkwithspeech-recognitionsoftware.

Optionally,youcanconnectasetofpoweredstereospeakerstotheaudioline-outconnectortoenjoy
bettersoundwithmultimediaapplications.

Settingthevolumefromthedesktop

Thedesktopvolumecontrolisaccessiblethroughthevolumeiconinthetaskbar,whichislocatedatthe
bottom-rightcorneroftheWindowsdesktop.Clickthevolumeiconandmovethesliderupordownto
controlthevolume,orclicktheMuteicontoturntheaudiooff.Ifthevolumeiconisnotinthetaskbar,see
“Addingthevolumeicontothetaskbar”onpage15.

Addingthevolumeicontothetaskbar

ToaddthevolumeicontothetaskbarontheWindows7operatingsystem,dothefollowing:

Chapter2.Usingyourcomputer15

1.FromtheWindowsdesktop,clickStart➙ControlPanel➙AppearanceandPersonalization.

2.IntheT askbarandStartMenusection,clickCustomizeiconsonthetaskbar.

3.ClickTurnsystemiconsonoroffandchangethevolumebehaviorsfromOfftoOn.

4.ClickOKtosavethenewsettings.

ToaddthevolumeicontothetaskbarontheWindows8operatingsystem,dothefollowing:

1.OpenControlPanel,andclickAppearanceandPersonalization.

2.IntheT askbarsection,clickCustomizeiconsonthetaskbar.

3.ClickTurnsystemiconsonoroffandchangethevolumebehaviorsfromOfftoOn.

4.ClickOKtosavethenewsettings.

SettingthevolumefromControlPanel

YoucansetthecomputervolumefromControlPanel.T osetthecomputervolumefromControlPanel,
dothefollowing:

1.OntheWindows7operatingsystem,clickStart➙ControlPanel➙HardwareandSound.Onthe
Windows8operatingsystem,openControlPanel,andclickHardwareandSound.

2.IntheSoundsection,clickAdjustsystemvolume.

3.Movetheslidersupordowntoraiseorlowerthevolumeofyourcomputer.

UsingCDsandDVDs

YourcomputermighthaveaDVDROMdriveorrecordableDVDdriveinstalled.DVDdrivesuse
industry-standard,12cm(4.75-inch)CDmediaorDVDmedia.IfyourcomputercomeswithaDVDdrive,
thedrivecanreadDVD-ROMdiscs,DVD-Rdiscs,DVD-RAMdiscs,DVD-RWdiscs,andalltypesofCDs,
suchasCD-ROMdiscs,CD-RWdiscs,CD-Rdiscs,andaudioCDs.IfyouhavearecordableDVDdrive,
itcanalsorecordonDVD-Rdiscs,DVD-RWdiscs,typeIIDVD-RAMdiscs,CD-RWstandardandhigh
speeddiscs,andCD-Rdiscs.

FollowtheseguidelineswhenusingtheDVDdrive:

•Donotplacethecomputerinalocationwherethedriveisexposedtothefollowing:

–Hightemperature
–Highhumidity
–Excessivedust
–Excessivevibrationorsuddenshock
–Aninclinedsurface
–Directsunlight

•DonotinsertanyobjectotherthanaCDorDVDintothedrive.

•Beforemovingthecomputer,removetheCDorDVDfromthedrive.

HandlingandstoringCDandDVDmedia

CDandDVDmediaaredurableandreliable,buttheydorequiresomecareandspecialhandling.When
handlingandstoringaCDorDVD,followtheseguidelines:

•Holdthediscbyitsedges.Donottouchthesurfaceofthesidethatisnotlabeled.

•Toremovedustorfingerprints,wipethediscwithaclean,softclothfromthecentertotheoutside.Wiping
thediscinacirculardirectionmightcauselossofdata.

16ThinkCentreEdgeUserGuide

•Donotwriteorstickpaperonthedisc.

•Donotscratchormarkthedisc.

•Donotplaceorstorethediscindirectsunlight.

•Donotusebenzene,thinners,orothercleanerstocleanthedisc.

•Donotdroporbendthedisc.

•Donotinsertdamageddiscsintothedrive.Warped,scratched,ordirtydiscscandamagethedrive.

PlayingaCDorDVD

IfyourcomputercomeswithaDVDdrive,youcanlistentoaudioCDsorwatchDVDmovies.Toplaya
CDorDVD,dothefollowing:

1.PresstheEject/LoadbuttonontheDVDdrivetoopenthetray.

2.Withthetrayfullyextended,inserttheCDorDVDintothetray.SomeDVDdriveshaveasnaphubinthe
centerofthetray.Ifyourdrivehasasnaphub,supportthetraywithonehandandthenpushonthe
centeroftheCDorDVDuntilitsnapsintoplace.

3.PresstheEject/Loadbuttonagainorgentlypushthetrayforwardtoclosethetray.TheCDorDVD
playerprogramstartsautomatically.Foradditionalinformation,refertotheCDorDVDplayerprogram
helpsystem.

ToremoveaCDorDVDfromtheDVDdrive,dothefollowing:

1.Withthecomputeron,presstheEject/Loadbutton.Whenthetrayslidesoutautomatically,carefully
removethedisc.

2.ClosethetraybypressingtheEject/Loadbuttonorbygentlypushingthetrayforward.

Note:IfthetraydoesnotslideoutofthedrivewhenyoupresstheEject/Loadbutton,insertastraightened
paperclipintotheemergency-ejectholelocatedonthefrontoftheDVDdrive.Besurethedriveispowered
offwhenusingtheemergencyeject.UsetheEject/Loadbuttoninsteadoftheemergencyejectexcept
inanemergency.

RecordingaCDorDVD

IfyourcomputercomeswitharecordableDVDdrive,youcanusethedrivetorecordCDsorDVDs.

TorecordaCDorDVD,dooneofthefollowing:

•OntheWindows7operatingsystem,youhaveeithertheCorelDVDMovieFactoryLenovoEditionprogram
orthePower2Goprograminstalledonyourcomputer.

–ToruntheCorelDVDMovieFactoryLenovoEditionprogram,clickStart➙AllPrograms➙Corel

DVDMovieFactoryLenovoEdition➙CorelDVDMovieFactoryLenovoEdition.Followthe
instructionsonthescreen.

–TorunthePower2Goprogram,clickStart➙AllPrograms➙PowerDVDCreate➙Power2Go.

Followtheinstructionsonthescreen.

•OntheWindows8operatingsystem,runthePower2Goprogrambydoingthefollowing:

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Then
clickSearchandtypePower2Go.

2.ClickPower2Gointheleftpaneltoopentheprogram.

3.Followtheinstructionsonthescreen.

YoualsocanuseWindowsMedia
andSupport”onpage71.

®

PlayertorecordCDsanddataDVDs.Formoreinformation,see“Help

Chapter2.Usingyourcomputer17

18ThinkCentreEdgeUserGuide

Chapter3.Youandyourcomputer

Thischapterprovidesinformationaboutaccessibility,comfort,andrelocatingyourcomputertoother
countriesorregions.

Accessibilityandcomfort

Goodergonomicpracticeisimportanttogetthemostfromyourpersonalcomputerandtoavoiddiscomfort.
Arrangeyourworkplaceandtheequipmentyouusetosuityourindividualneedsandthekindofwork
thatyouperform.Inaddition,usehealthyworkhabitstomaximizeyourperformanceandcomfortwhile
usingyourcomputer.

Thefollowingtopicsprovideinformationaboutarrangingyourworkarea,settingupyourcomputer
equipment,andestablishinghealthyworkhabits.

Lenovoiscommittedtoprovidingpeoplewithdisabilitiesgreateraccesstoinformationandtechnology.
Asaresult,thefollowinginformationprovideswaystohelpusersthathavehearing,vision,andmobility
limitationsgetthemostoutoftheircomputerexperience.

Assistivetechnologiesenableuserstoaccessinformationinthemostappropriateway.Someofthese
technologiesarealreadyprovidedinyouroperatingsystem,otherscanbepurchasedthroughvendors,or
accessedthroughtheWorldWideWeb:
http://www.lenovo.com/healthycomputing

Arrangingyourworkspace

Togetthemostfromyourcomputer,arrangeboththeequipmentyouuseandyourworkareatosuityour
needsandthekindofworkyoudo.Yourcomfortisofforemostimportance,butlightsources,aircirculation,
andthelocationofelectricaloutletscanalsoaffectthewayyouarrangeyourworkspace.

Comfort

Althoughnosingleworkingpositionisidealforeveryone,hereareafewguidelinestohelpyoufinda
positionthatsuitsyoubest.

Sittinginthesamepositionforalongtimecancausefatigue.Thebackrestandseatofyourchairshould
adjustindependentlyandprovidegoodsupport.Theseatshouldhaveacurvedfronttorelievepressureon
thethighs.Adjusttheseatsothatyourthighsareparalleltothefloorandyourfeetareeitherflatonthe
floororonafootrest.

Whenusingthekeyboard,keepyourforearmsparalleltothefloorandyourwristsinacomfortableposition.
Usealighttouchonthekeyboardandyourhandsandfingersrelaxed.Changetheangleofthekeyboard
formaximumcomfortbyadjustingthepositionofthekeyboardfeet.

©CopyrightLenovo2012,2013

19

Adjustthemonitorsothetopofthescreenisat,orslightlybelow,eyelevel.Placethemonitorata
comfortableviewingdistance,usually51to61cm(20to24inches),andpositionitsoyoucanviewit
withouthavingtotwistyourbody.Also,positionotherequipmentyouuseregularly,suchasthetelephoneor
amouse,withineasyreach.

Glareandlighting

Positionthemonitortominimizeglareandreflectionsfromoverheadlights,windows,andotherlightsources.
Reflectedlightfromshinysurfacescancauseannoyingreflectionsonyourmonitorscreen.Placethe
monitoratrightanglestowindowsandotherlightsources,whenpossible.Reduceoverheadlighting,if
necessary,byturningofflightsorusinglowerwattagebulbs.Ifyouinstallthemonitornearawindow,use
curtainsorblindstoblockthesunlight.Youcanadjustthebrightnessandcontrastcontrolsonthemonitor
astheroomlightingchangesthroughouttheday.

Whereitisimpossibletoavoidreflectionsortoadjustthelighting,anantiglarefilterplacedoverthescreen
mightbehelpful.However,thesefiltersmightaffecttheclarityoftheimageonthescreen;trythemonlyafter
youhaveexhaustedothermethodsofreducingglare.

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodicallyusingasoftclothasdirectedinyourmonitordocumentation.

Aircirculation

Yourcomputerandmonitorproduceheat.Thecomputerhasafanthatpullsinfreshairandforcesouthot
air.Themonitorletshotairescapethroughvents.Blockingtheairventscancauseoverheating,whichmight
resultinamalfunctionordamage.Placethecomputerandmonitorsothatnothingblockstheairvents;
usually,51mm(2inches)ofairspaceissufficient.Also,makesuretheventedairisnotblowingonpeople.

Electricaloutletsandcablelengths

Thelocationofelectricaloutlets,thelengthofpowercordsandcablesthatconnecttothemonitor,printer,
andotherdevicesmightdeterminethefinalplacementofyourcomputer.

Whenarrangingyourworkspace:

•Avoidtheuseofextensioncords.Whenpossible,plugthecomputerpowercorddirectlyintoanelectrical
outlet.

•Keeppowercordsandcablesneatlyroutedawayfromwalkwaysandotherareaswheretheymight
getkickedaccidentally.

Formoreinformationaboutpowercords,see“Powercordsandpoweradapters”onpagevi

20ThinkCentreEdgeUserGuide

.

Registeringyourcomputer

Whenyouregisteryourcomputer,informationisenteredintoadatabase,whichenablesLenovotocontact
youincaseofarecallorothersevereproblem.AfteryouregisteryourcomputerwithLenovo,youwillreceive
quickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand
servicestoregisteredusers.

ToregisteryourcomputerwithLenovo,dooneofthefollowing:

•Gotohttp://www.lenovo.com/registerandfollowtheinstructionsonthescreentoregisteryourcomputer.

•ConnectyourcomputertotheInternetandregisteryourcomputerthroughapreinstalledregistration
program:

–ForWindows7:ThepreinstalledLenovoProductRegistrationprogramlaunchesautomaticallyafteryou

haveusedyourcomputerforatime.Followtheinstructionsonthescreentoregisteryourcomputer.

–ForWindows8:OpentheLenovoSupportprogram.ThenclickRegistrationandfollowtheinstructions

onthescreentoregisteryourcomputer.

Movingyourcomputertoanothercountryorregion

Whenyoumoveyourcomputertoanothercountryorregion,youmusttakelocalelectricalstandards
intoconsideration.

Ifyourelocateyourcomputertoacountryorregionthatusesanelectricaloutletstyledifferentfromthe
typeyouarecurrentlyusing,youwillhavetopurchaseeitherelectricalplugadaptersornewpowercords.
YoucanorderpowercordsdirectlyfromLenovo.

Forpowercordinformationandpartnumbers,goto:
http://www.lenovo.com/powercordnotice

Chapter3.Youandyourcomputer21

22ThinkCentreEdgeUserGuide

Chapter4.Security

Thischapterprovidesinformationabouthowtoprotectyourcomputerfromtheftandunauthorizeduse.

Securityfeatures

Thefollowingsecurityfeaturesareavailableonyourcomputer:

•ComputraceAgentsoftwareembeddedinfirmware
TheComputraceAgentsoftwareisanITassetmanagementandcomputertheftrecoverysolution.

Thesoftwaredetectsifchangeshavebeenmadeonthecomputer,suchashardware,software,or
thecomputercall-inlocation.

Note:YoumighthavetopurchaseasubscriptiontoactivatetheComputraceAgentsoftware.

•AbilitytoenableanddisabledevicesandUSBconnectors
Formoreinformation,see“Enablingordisablingadevice”onpage43

•Integratedfingerprintreader(availableonsomemodels)
Dependingonthemodelsofyourcomputer,thekeyboardmayhaveanintegratedfingerprintreader.

ByenrollingyourfingerprintandassociatingitwithaPower-onPassword,aHardDiskPassword,or
bothpasswordsbeforehand,youcanstartthecomputer,logontothesystem,andentertheSetup
Utilityprogrambyswipingyourfingeroverthereader,withouttypingapassword.Thusfingerprint
authenticationcanreplacepasswordsandenablesimpleandsecureuseraccess.

•Startupsequencecontrol
Formoreinformation,see“Selectingorchangingthestartupdevicesequence”onpage43

•Startupwithoutkeyboardormouse
Yourcomputerisabletologintotheoperatingsystemwithoutkeyboardormouseconnected.

•TrustedPlatformModule(TPM)
TrustedPlatformModuleisasecurecryptoprocessorthatcanstorecryptographickeysthatprotect

informationstoredinyourcomputer.

.

.

©CopyrightLenovo2012,2013

23

Attachinganintegratedcablelock

Anintegratedcablelock,sometimesreferredtoastheKensingtonlock,canbeusedtosecureyour
computertoadesk,table,orothernon-permanentfixture.Thecablelockattachestotheintegratedcable
lockslotattherearofyourcomputerandisoperatedwithakey.Thecablelockalsolocksthebuttonsused
toopenthecomputercover.Thisisthesametypeoflockusedwithmanynotebookcomputers.Youcan
orderanintegratedcablelockdirectlyfromLenovobysearchingforKensingtonat:
http://www.lenovo.com/support

Figure5.Integratedcablelock

Usingpasswords

YoucansetavarietyofpasswordsthroughtheMicrosoftWindowsoperatingsystemandthroughtheBIOS
ofyourcomputertohelpdeterunauthorizeduseofyourcomputer.

BIOSpasswords

YoucanusetheBIOSSetupUtilityprogramtosetpasswordstopreventunauthorizedaccesstoyour
computeranddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword:WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpassword
eachtimethecomputeristurnedon.Thecomputercannotbeuseduntilthevalidpasswordistyped
in.Formoreinformation,see“Power-OnPassword”onpage42

•HardDiskPassword:SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataonthehard
diskdrive.WhenaHardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyou
trytoaccesstheharddiskdrive.Formoreinformation,see“HardDiskPassword”onpage42

24ThinkCentreEdgeUserGuide

.

.

•AdministratorPassword:SettinganAdministratorPassworddetersunauthorizedusersfromchanging
configurationsettings.Ifyouareresponsibleformaintainingtheconfigurationsettingsofseveral
computers,youmightwanttosetanAdministratorPassword.Formoreinformation,see“Administrator
Password”onpage42

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves
computingsecurity.

.

Windowspasswords

DependingonyourversionoftheWindowsoperatingsystem,youcanusepasswordsforavarietyof
features,includingcontrollingloginaccess,accesstosharedresources,networkaccess,andindividualuser
settings.Formoreinformation,see“HelpandSupport”onpage71.

Configuringthefingerprintreader

Ifyourkeyboardhasafingerprintreader,youcanconfigurethefingerprintreaderintheSetupUtilityprogram.

TheFingerprintSetupsubmenuundertheSecuritymenuoftheSetupUtilityprogramprovidesthe
followingoptions:

•PrebootAuthentication:enablesordisablesthefingerprintauthenticationforaccessingtheBIOS.

•EraseFingerprintData:clearsthefingerprintdatastoredinafingerprintreader.

Toconfigurethefingerprintreader,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage41.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity➙FingerprintSetup,andpressEnter.
TheFingerprintSetupwindowopens.

3.SelectPrebootAuthenticationorEraseFingerprintDataasdesired,andpressEnter.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.

Usingandunderstandingfirewalls

Afirewallcanbehardware,software,oracombinationofbothdependingonthelevelofsecurityrequired.
Firewallsworkonasetofrulestodeterminewhichinboundandoutboundconnectionsareauthorized.If
yourcomputerispreinstalledwithafirewallprogram,ithelpsprotectagainstcomputerInternetsecurity
threats,unauthorizedaccess,intrusions,andInternetattacks.Italsoprotectsyourprivacy.Formore
informationabouthowtousethefirewallprogram,refertothehelpsystemofyourfirewallprogram.

TheWindowsoperatingsystempreinstalledonyourcomputerprovidestheWindowsFirewall.Fordetailson
usingtheWindowsFirewall,referto“HelpandSupport”onpage71.

Protectingdataagainstviruses

Yourcomputerispreinstalledwithanantivirusprogramtohelpyouguardagainst,detect,andeliminate
viruses.

Lenovoprovidesafullversionofantivirussoftwareonyourcomputerwithafree30-daysubscription.After
30days,youmustrenewthelicensetocontinuereceivingtheantivirussoftwareupdates.

Note:Virusdefinitionfilesmustbekeptup-to-datetoguardagainstnewviruses.

Chapter4.Security25

Formoreinformationabouthowtouseyourantivirussoftware,refertothehelpsystemofyourantivirus
software.

26ThinkCentreEdgeUserGuide

Chapter5.Installingorreplacinghardware

Thischapterprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.

Handlingstatic-sensitivedevices

Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved
fromthecomputerandyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,can
seriouslydamagecomputercomponentsandparts.

Whenyouhandlepartsandothercomputercomponents,taketheseprecautionstoavoidstatic-electricity
damage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlepartsandothercomputercomponentscarefully.HandlePCIcards,memorymodules,
systemboards,andmicroprocessorsbytheedges.Nevertouchanyexposedcircuitry.

•Preventothersfromtouchingthepartsandothercomputercomponents.

•Beforeyoureplaceanewpart,touchthestatic-protectivepackagecontainingtheparttoametal
expansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwoseconds.This
reducesstaticelectricityfromthepackageandyourbody.

•Whenpossible,removethenewpartfromthestatic-protectivepackaging,andinstallitdirectlyinthe
computerwithoutsettingthepartdown.Whenthisisnotpossible,placethestatic-protectivepackage
thatthepartcameinonasmooth,levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Installingorreplacinghardware

Thissectionprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Youcanexpand
thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”
onpagev.

Notes:

1.UseonlycomputerpartsprovidedbyLenovo.

2.Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe
instructionsthatcomewiththeoption.

Installingexternaloptions

Youcanconnectexternaloptionstoyourcomputer,suchasexternalspeakers,aprinter,orascanner.For
someexternaloptions,youmustinstalladditionalsoftwareinadditiontomakingthephysicalconnection.
Wheninstallinganexternaloption,see“Locatingconnectors,controls,andindicatorsonthefrontofyour
computer”onpage8
page9toidentifytherequiredconnector.Then,usetheinstructionsthatcomewiththeoptiontohelpyou
maketheconnectionandinstallanysoftwareordevicedriversthatarerequiredfortheoption.

and“Locatingconnectors,controls,andindicatorsontherearofyourcomputer”on

©CopyrightLenovo2012,2013

27

Removingandreinstallingthesystemstandhingecover

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”
onpagev.

Thissectionprovidesinstructionsonhowtoremoveandreinstallthesystemstandhingecover.

CAUTION:

Turnoffthecomputerandwaitthreetofiveminutestoletthecomputercoolbeforeremovingthe
systemstandhingecover.

Toremoveandreinstallthesystemstandhingecover,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallattacheddevicesandthecomputer.

2.Disconnectallpowercordsfromelectricaloutlets.

3.Disconnectthepowercord,Input/Outputcables,andanyothercablesthatareconnectedtothe
computer.See“Locatingconnectors,controls,andindicatorsontherearofyourcomputer”onpage9.

4.Placeasoft,cleantowelorclothonthedeskorsurface.Holdthesidesofyourcomputerandgentlylay
itdownsothatthescreenisagainstthesurfaceandthecoverisfacingup.

5.Removethescrewthatsecuresthesystemstandhingecover,andthenliftthesystemstandhingecover
upandremoveitfromthecomputer.

Figure6.Removingthesystemstandhingecover

6.Toreinstallthesystemstandhingecover,placethesystemstandhingecoveronthecomputersothat
theplastictabonthehingecoveralignswiththecorrespondingholeinthecomputer.

28ThinkCentreEdgeUserGuide

7.Reinstallthescrewtosecurethesystemstandhingecovertothecomputer.

Figure7.Reinstallingthescrewtosecurethesystemstandhingecovertothecomputer

Removingandreinstallingthesystemstand

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”
onpagev

.

Thissectionprovidesinstructionsonhowtoremoveandreinstallthesystemstand.

Toremoveandreinstallthesystemstand,dothefollowing:

1.Turnoffthecomputeranddisconnectallpowercordsfromelectricaloutlets.

2.Removethesystemstandhingecover.See“Removingandreinstallingthesystemstandhingecover”
onpage28.

Chapter5.Installingorreplacinghardware29

3.Removethetwoscrewsthatsecurethesystemstand,andthenliftthesystemstandupandremove
itfromthecomputer.

Figure8.Removingthesystemstand

4.Toreinstallthesystemstand,insertthetwometaltabs1onthesystemstandintothetwoholesinthe
chassis.Then,alignthetwoscrewholeswiththecorrespondingholesinthechassis,andinstallthetwo
screwstosecurethesystemstandtothecomputer.

Figure9.Reinstallingthesystemstand

5.Reinstallthesystemstandhingecover.See“Removingandreinstallingthesystemstandhingecover”
onpage28

.

30ThinkCentreEdgeUserGuide

Replacingthekeyboardormouse

Attention:

Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Importantsafetyinformation”
onpagev.

Thissectionprovidesinstructionsonhowtoreplacethekeyboardormouse.

Toreplacethekeyboardormouse,dothefollowing:

1.Disconnecttheoldkeyboardcableormousecablefromthecomputer.

2.ConnectanewkeyboardormousetooneoftheUSBconnectorsonthecomputer.Dependingon
whereyouwanttoconnectthenewkeyboardormouse,see“Locatingconnectors,controls,and
indicatorsonthefrontofyourcomputer”onpage8or“Locatingconnectors,controls,andindicatorson
therearofyourcomputer”onpage9.

Figure10.ConnectingtheUSBkeyboardormouse

Obtainingdevicedrivers

Youcanobtaindevicedriversforoperatingsystemsthatarenotpreinstalledat
http://www.lenovo.com/support.Installationinstructionsareprovidedinreadmefileswiththedevice-driver
files.

Chapter5.Installingorreplacinghardware31

32ThinkCentreEdgeUserGuide

Chapter6.Recoveryinformation

ThischapterprovidesinformationabouttherecoverysolutionsprovidedbyLenovo.

•“RecoveryinformationfortheWindows7operatingsystem”onpage33

•“RecoveryinformationfortheWindows8operatingsystem”onpage39

RecoveryinformationfortheWindows7operatingsystem

Thissectioncontainsthefollowingtopics:

•Creatingandusingrecoverymedia

•Performingbackupandrecoveryoperations

•UsingtheRescueandRecoveryworkspace

•Creatingandusingarescuemedium

•Installingorreinstallingdevicedrivers

•Solvingrecoveryproblems

Notes:

1.TherecoveryinformationinthischapteronlyappliestothecomputersthathavetheRescueand
RecoveryprogramortheProductRecoveryprograminstalled.IftheEnhancedBackupandRestore
iconintheLenovoThinkVantageToolsprogramisdimmed,itindicatesthatyouneedtoinstall
theRescueandRecoveryprogrammanuallybeforeenablingitsfeatures.T oinstalltheRescueand
Recoveryprogram,dothefollowing:

a.ClickStart➙AllPrograms➙LenovoThinkVantageTools,anddouble-clickEnhancedBackup

andRestore.
b.Followtheinstructionsonthescreen.
c.Whentheinstallationprocesscompletes,theEnhancedBackupandRestoreiconisactivated.

2.Thereareavarietyofmethodstochoosefromwhenconsideringhowtorecoverintheeventofa
software-orhardware-relatedproblem.Somemethodsvarydependingonthetypeofoperatingsystem
thatisinstalled.

3.Theproductontherecoverymediamaybeusedonlyforthefollowingpurposes:

•Restoretheproductpreinstalledonyourcomputer

•Reinstalltheproduct

•ModifytheproductusingtheAdditionalFiles

Creatingandusingrecoverymedia

Youcanuserecoverymediatorestoretheharddiskdrivetothefactorydefaultstate.Recoverymediaare
usefulifyoutransferthecomputertoanotherarea,sellthecomputer,recyclethecomputer,orputthe
computerinanoperationalstateafterallothermethodsofrecoveryhavefailed.Asaprecautionarymeasure,
itisimportanttocreaterecoverymediaasearlyaspossible.

Note:Therecoveryoperationsyoucanperformusingrecoverymediavarydependingontheoperating
systemfromwhichtherecoverymediawerecreated.Therecoverymediamightcontainabootmedium
andadatamedium.YourMicrosoftWindowslicensepermitsyoutocreateonlyonedatamedium,soitis
importantthatyoustoretherecoverymediainasafeplaceafteryouhavemadethem.

©CopyrightLenovo2012,2013

33

Creatingrecoverymedia

Thissectionprovidesinstructionsonhowtocreaterecoverymedia.

Note:OntheWindows7operatingsystem,youcancreaterecoverymediausingdiscsorexternalUSB
storagedevices.

TocreaterecoverymediaontheWindows7operatingsystem,clickStart➙AllPrograms➙Lenovo

ThinkVantageTools➙FactoryRecoveryDisks.Then,followtheinstructionsonthescreen.

Usingrecoverymedia

Thissectionprovidesinstructionsonhowtouserecoverymedia.

OntheWindows7operatingsystem,youcanuserecoverymediatorestorethecontentsoftheharddisk
drivetothefactorydefaultstate.Also,youcanuserecoverymediatoputthecomputerinanoperational
stateafterallothermethodsofharddiskdriverecoveryhavefailed.

Attention:Whenyouuserecoverymediatorestorethecontentsoftheharddisktothefactorydefaultstate,
allthefilescurrentlyontheharddiskdrivewillbedeletedandreplacedbythefactorydefaultfiles.

TouserecoverymediaontheWindows7operatingsystem,dothefollowing:

1.Dependingonthetypeofyourrecoverymedia,connectthebootmedium(memorykeyorotherUSB
storagedevice)tothecomputer,orinsertthebootdiscintotheopticaldrive.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.

3.SelectthedesiredstartupdeviceandpressEnter.Therestoreprocessbegins.

4.Followtheinstructionsonthescreentocompletetheoperation.

Note:Afterrestoringyourcomputerharddiskdrivetothefactorydefaultstate,youmighthavetoreinstall
devicedriversforsomedevices.See“Reinstallingdevicedrivers”onpage38.

Performingbackupandrecoveryoperations

TheRescueandRecoveryprogramenablesyoutobackupallyourharddiskdrivecontentsincludingthe
operatingsystem,datafiles,softwareprograms,andpersonalsettings.Youcandesignatewherethe
RescueandRecoveryprogramstoresthebackup:

•Inaprotectedareaofyourharddiskdrive

•Onthesecondaryharddiskdriveifasecondaryharddiskdriveisinstalledinyourcomputer

•OnanattachedexternalUSBharddiskdrive

•Onanetworkdrive

•Onrecordablediscs(arecordableopticaldriveisrequiredforthisoption)

Afteryouhavebackedupthecontentsoftheharddiskdrive,youcanrestorethecompletecontentsofthe
harddiskdrive,restoreselectedfilesonly,orrestoretheWindowsoperatingsystemandapplicationsonly
whilekeepingtheotherdataonyourharddiskdrive.

Performingabackupoperation

ThissectionprovidesinstructionsonhowtoperformabackupoperationusingtheRescueandRecovery
program.

ToperformabackupoperationusingtheRescueandRecoveryprogramontheWindows7operating
system,dothefollowing:

34ThinkCentreEdgeUserGuide

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClickBackupyourharddriveandselectbackupoperationoptions.Then,followtheinstructionson
thescreentocompletethebackupoperation.

Performingarecoveryoperation

ThissectionprovidesinstructionsonhowtoperformarecoveryoperationusingtheRescueandRecovery
program.

ToperformarecoveryoperationusingtheRescueandRecoveryprogramontheWindows7operating
system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheRestoreyoursystemfromabackupicon.

4.Followtheinstructionsonthescreentocompletetherecoveryoperation.

FormoreinformationaboutperformingarecoveryoperationfromtheRescueandRecoveryworkspace,see
“UsingtheRescueandRecoveryworkspace”onpage35.

UsingtheRescueandRecoveryworkspace

TheRescueandRecoveryworkspaceresidesinaprotected,hiddenareaofyourharddiskdrivethat
operatesindependentlyfromtheWindowsoperatingsystem.Thisenablesyoutoperformrecovery
operationsevenifyoucannotstarttheWindowsoperatingsystem.Youcanperformthefollowingrecovery
operationsfromtheRescueandRecoveryworkspace:

•Rescuefilesfromyourharddiskdriveorfromabackup:TheRescueandRecoveryworkspaceenables
youtolocatefilesonyourharddiskdriveandtransferthemtoanetworkdriveorotherrecordablemedia,
suchasaUSBdeviceoradisc.Thissolutionisavailableevenifyoudidnotbackupyourfilesorif
changesweremadetothefilessinceyourlastbackupoperation.Youcanalsorescueindividualfilesfrom
aRescueandRecoverybackuplocatedonyourlocalharddiskdrive,aUSBdevice,oranetworkdrive.

•RestoreyourharddiskdrivefromaRescueandRecoverybackup:Ifyouhavebackedupyourharddisk
driveusingtheRescueandRecoveryprogram,youcanrestoretheharddiskdrivefromaRescueand
Recoverybackup,evenifyoucannotstarttheWindowsoperatingsystem.

•Restoreyourharddiskdrivetothefactorydefaultstate:TheRescueandRecoveryworkspaceenables
youtorestorethecompletecontentsofyourharddiskdrivetothefactorydefaultstate.Ifyouhave
multiplepartitionsonyourharddiskdrive,youhavetheoptiontorestoretheC:partitionandleavethe
otherpartitionsintact.BecausetheRescueandRecoveryworkspaceoperatesindependentlyfrom
theWindowsoperatingsystem,youcanrestoretheharddiskdrivetothefactorydefaultstateevenif
youcannotstarttheWindowsoperatingsystem.

Attention:IfyourestoretheharddiskdrivefromaRescueandRecoverybackuporrestoretheharddisk
drivetothefactorydefaultsettings,allfilesontheprimaryharddiskdrivepartition(usuallydriveC:)willbe
deletedintherecoveryprocess.Ifpossible,makecopiesofimportantfiles.Ifyouareunabletostartthe
Windowsoperatingsystem,youcanusetherescuefilesfeatureoftheRescueandRecoveryworkspaceto
copyfilesfromyourharddiskdrivetoothermedia.

TostarttheRescueandRecoveryworkspace,dothefollowing:

1.Makesurethecomputeristurnedoff.

Chapter6.Recoveryinformation35

2.Turnonyourcomputer.Whenyouseethelogoscreen,pressEnter,andthenpressF11toenterthe
RescueandRecoveryworkspace.

3.IfyouhavesetaRescueandRecoverypassword,typeyourpasswordwhenprompted.TheRescue
andRecoveryworkspaceopensafterashortdelay.

Note:IftheRescueandRecoveryworkspacefailstoopen,see“Solvingrecoveryproblems”onpage38

4.Dooneofthefollowing:

•Torescuefilesfromyourharddiskdrive,clickRescuefilesandfollowtheinstructionsonthescreen.

•TorestoreyourharddiskdrivefromaRescueandRecoverybackuportorestoreyourharddiskdrive

tothefactorydefaultsettings,clickFullRestoreandfollowtheinstructionsonthescreen.

FormoreinformationaboutthefeaturesoftheRescueandRecoveryworkspace,clickHelp.

Note:Afterrestoringyourharddiskdrivetothefactorydefaultstate,youmighthavetoreinstalldevice
driversforsomedevices.See“Reinstallingdevicedrivers”onpage38.

Creatingandusingarescuemedium

Witharescuemedium,suchasadiscoraUSBharddiskdrive,youcanrecoverthecomputerfromfailures
thatpreventyoufromgainingaccesstotheRescueandRecoveryworkspaceonyourharddiskdrive.

Notes:

1.Therecoveryoperationsyoucanperformusingarescuemediumvarydependingontheoperating
system.

2.Therescuedisccanbestartedinalltypesofopticaldrives.

Creatingarescuemedium

Thissectionprovidesinstructionsonhowtocreatearescuemedium.

.

TocreatearescuemediumontheWindows7operatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheCreateRescueMediaicon.TheCreateRescueandRecoveryMediawindowopens.

4.IntheRescueMediaarea,selectthetypeoftherescuemediumyouwanttocreate.Youcancreatea
rescuemediumusingadisc,aUSBharddiskdrive,orasecondaryinternalharddiskdrive.

5.ClickOKandfollowtheinstructionsonthescreentocreatearescuemedium.

Usingarescuemedium

Thissectionprovidesinstructionsonhowtousetherescuemediumyouhavecreated.

•Ifyouhavecreatedarescuemediumusingadisc,usethefollowinginstructionstousetherescuemedium:

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.

3.InthePleaseselectbootdevicewindow,selectthedesiredopticaldriveasthefirstbootdevice.
Then,inserttherescuediscintotheopticaldriveandpressEnter.Therescuemediumstarts.

•IfyouhavecreatedarescuemediumusingaUSBharddiskdrive,usethefollowinginstructionsto
usetherescuemedium:

1.AttachtheUSBharddiskdrivetooneoftheUSBconnectorsonyourcomputer.

36ThinkCentreEdgeUserGuide

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowopens,releasetheF12key.

3.InthePleaseselectbootdevicewindow,selecttheUSBharddiskdriveasthefirstbootdeviceand
pressEnter.Therescuemediumstarts.

Whentherescuemediumstarts,theRescueandRecoveryworkspaceopens.Thehelpinformationfor
eachfeatureisavailablefromtheRescueandRecoveryworkspace.Followtheinstructionstocomplete
therecoveryprocess.

Reinstallingpreinstalledapplicationsanddevicedrivers

Yourcomputerhasprovisionsthatenableyoutoreinstallselectedfactory-installedapplicationsanddevice
drivers.

Reinstallingpreinstalledapplications

Thissectionprovidesinstructionsonhowtoreinstallpreinstalledapplications.

ToreinstalltheselectedapplicationspreinstalledonyourLenovocomputer,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOLSdirectory.

3.Opentheappsfolder.Withintheappsfolder,thereareseveralsubfoldersnamedforvariousapplications
installedinyourcomputer.

4.Opentheappropriateapplicationsubfolder.

5.Intheapplicationsubfolder,lookforaSETUP.EXEfileorotherappropriateEXEfilesforsetup.
Double-clickthefileandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingpreinstalleddevicedrivers

Thissectionprovidesinstructionsonhowtoreinstallpreinstalleddevicedrivers.

Attention:Whenyoureinstalldevicedrivers,youarechangingthecurrentconfigurationofyourcomputer.
Reinstalldevicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Toreinstallthedevicedriverforafactory-installeddevice,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOLSdirectory.

3.OpentheDRIVERSfolder.WithintheDRIVERSfolder,thereareseveralsubfoldersnamedforvarious
devicesinstalledinyourcomputer,suchasAUDIOorVIDEO.

4.Opentheappropriatedevicesubfolder.

5.Dooneofthefollowing:

•Inthedevicesubfolder,lookforaSETUP .exefile.Double-clickthefileandfollowtheinstructionson

thescreentocompletetheinstallation.

•Inthedevicesubfolder,lookforaREADME.txtfileorafilewiththe.txtextension.Thisfilemightbe

namedaftertheoperatingsystem,suchasWIN98.txt.TheTXTfilecontainsinformationabouthowto
installthedevicedriver.Followtheinstructionstocompletetheinstallation.

•Ifthedevicesubfoldercontainsafilewiththe.infextensionandyouwanttoinstallthedevice

driverusingtheINFfile,refertoyourWindowsHelpandSupportinformationsystemfordetailed
informationabouthowtoinstallthedevicedriver.

Note:Ifyouneedupdateddevicedrivers,see“Gettingthelatestdevicedriversforyourcomputer”on
page49

formoreinformation.

Chapter6.Recoveryinformation37

Reinstallingsoftwareprograms

Ifasoftwareprogramyouinstalledonyourcomputerisnotworkingcorrectly,youmightneedtoremove
andreinstallit.Reinstallingoverwritestheexistingprogramsfilesandusuallyfixesanyproblemsthat
youmighthavehadwiththatprogram.

Toremoveaprograminyoursystem,seeMicrosoftWindowshelpsystemfordetailedinformation.

Toreinstalltheprogram,dooneofthefollowing:

Note:Themethodofreinstallingaprogramvariesfromprogramtoprogram.Refertothedocumentation
providedwiththeprogramtoseeifyourprogramhasspecialinstallationinstructions.

•Toreinstallmostcommerciallyavailableprogramsinyoursystem,seeMicrosoftWindowshelpsystem
formoreinformation.

•ToreinstallselectedapplicationprogramsthatcamepreinstalledfromLenovo,dothefollowing:

1.Turnonthecomputer.

2.GototheC:\SWTOOLSdirectory.

3.OpentheAPPSfolder.WithintheAPPSfolder,thereareseveralsubfoldersnamedforvarious
applicationsinstalledinyourcomputer.

4.Opentheappropriateapplicationsubfolder.

5.Intheapplicationsubfolder,lookforaSETUP.EXEfileorotherappropriateEXEfilesforsetup.
Double-clickthefileandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingdevicedrivers

Toreinstalladevicedriverforanoptionyouinstalled,refertothedocumentationthatcomeswiththeoption.

Whenyoureinstalldevicedrivers,youarechangingthecurrentconfigurationofyourcomputer.Reinstall
devicedriversonlywhenitisnecessarytocorrectaproblemwithyourcomputer.

Formoreinformationaboutreinstallingdevicedriversthatcamewithyourcomputer,see“Reinstalling
preinstalledapplicationsanddevicedrivers”onpage37.

Solvingrecoveryproblems

IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironment,doone
ofthefollowing:

•UsearescuemediumtostarttheRescueandRecoveryworkspace.See“Creatingandusingarescue
medium”onpage36.

•Userecoverymediaifallothermethodsofrecoveryhavefailedandyouneedtorestoretheharddisk
drivetothefactorydefaultsettings.See“Creatingandusingrecoverymedia”onpage33.

Note:IfyouareunabletoaccesstheRescueandRecoveryworkspaceortheWindowsenvironmentfrom
arescuemediumorrecoverymedia,youmightnothavetherescuedevice(aninternalharddiskdrive,a
disc,aUSBharddiskdrive,orotherexternaldevices)setasthefirstbootdeviceinthestartupdevice
sequence.Y oumustfirstmakesurethatyourrescuedeviceissetasthefirstbootdeviceinthestartup
devicesequenceintheSetupUtilityprogram.See“Selectingastartupdevice”onpage43
informationabouttemporarilyorpermanentlychangingthestartupdevicesequence.Formoreinformation
abouttheSetupUtilityprogram,seeChapter7“UsingtheSetupUtilityprogram”onpage41.

fordetailed

Itisimportanttocreatearescuemediumandasetofrecoverymediaasearlyaspossibleandstorethem
inasafeplaceforfutureuse.

38ThinkCentreEdgeUserGuide

RecoveryinformationfortheWindows8operatingsystem

Thissectionprovidesinformationabouttherecoverysolutionsprovidedoncomputerspreinstalledwiththe
Windows8operatingsystem.

Refreshingyourcomputer

Ifyourcomputerdoesnotperformwellandtheproblemmightbecausedbyarecentlyinstalledprogram,
youcanrefreshyourcomputerwithoutlosingyourpersonalfilesorchangingyoursettings.

Attention:Ifyourefreshyourcomputer,theprogramsthatcamewithyourcomputerandtheprogramsthat
youinstalledfromWindowsStorewillbereinstalled,butallotherprogramswillberemoved.

Torefreshyourcomputer,dothefollowing:

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙General.

2.IntheRefreshyourPCwithoutaffectingyourfilessection,clickGetstarted.

Resettingyourcomputertothefactorydefaultsettings

Youcanresetyourcomputertothefactorydefaultsettings.Resettingthecomputerwillreinstallthe
operatingsystem,andreinstallalltheprogramsandsettingsthatcamewithyourcomputer.

Attention:Ifyouresetyourcomputer,allyourpersonalfilesandsettingswillbedeleted.T oavoiddataloss,
makeabackupcopyofallthedatathatyouwanttokeep.

Toresetyourcomputer,dothefollowing:

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙General.

2.IntheRemoveeverythingandreinstallWindowssection,clickGetstarted.

Advancedstartupoptions

AdvancedstartupoptionsenableyoutochangethestartupsettingsofyourWindowsoperatingsystem,
startthecomputerfromanexternaldevice,orrestoretheWindowsoperatingsystemfromasystemimage.

Tousetheadvancedstartupoptions,dothefollowing:

1.Movethecursortothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙General.

2.IntheAdvancedstartupsection,clickRestartnow➙Troubleshoot➙Advancedoptions.

3.Restartyourcomputerfollowingtheinstructionsonthescreen.

FormoredetailsabouttherecoverysolutionsprovidedoncomputerspreinstalledwiththeWindows8
operatingsystem,refertothehelpinformationsystemoftheWindows8operatingsystem.

Chapter6.Recoveryinformation39

40ThinkCentreEdgeUserGuide

Chapter7.UsingtheSetupUtilityprogram

TheSetupUtilityprogramisusedtoviewandchangetheconfigurationsettingsofyourcomputer,regardless
ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar
settingsintheSetupUtilityprogram.

StartingtheSetupUtilityprogram

TostarttheSetupUtilityprogram,dothefollowing:

1.Makesureyourcomputeristurnedoff.

2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiple
beepsorseealogoscreen,releasetheF1key.

Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogram
menuwillnotbedisplayeduntilyoutypethecorrectpassword.Formoreinformation,see“Using
passwords”onpage41

WhenthePOSTdetectsthattheharddiskdrivehasbeenremovedfromyourcomputerorthememory
modulesizehasdecreased,anerrormessagewillbedisplayedwhenyoustartthecomputerandyouwillbe
promptedtodooneofthefollowing:

•PressF1toentertheSetupUtilityprogram.

Note:AfteryouentertheSetupUtilityprogram,pressF10tosavechangesandexittheSetupUtility
program.PressEnterwhenpromptedtoconfirmtheexit.Theerrormessagewillnotbedisplayedagain.

•PressF2tobypasstheerrormessageandlogintotheoperatingsystem.

.

Note:YouhavetoenabletheconfigurationchangedetectionfeatureforthePOSTtodetecttheremovalof
theharddiskdrive.Toenabletheconfigurationchangedetectionfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity➙ConfigurationChangeDetection,
andpressEnter.

3.SelectEnabledandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.

Viewingandchangingsettings

TheSetupUtilityprogrammenulistsvariousitemsaboutthesystemconfiguration.T ovieworchange
settings,starttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage41.Then,follow
theinstructionsonthescreen.

YoucanuseeitherthekeyboardorthemousetonavigatethroughBIOSmenuchoices.Thekeysusedto
performvarioustasksaredisplayedatthebottomofeachscreen.

Usingpasswords

ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer
anddata.Thefollowingtypesofpasswordsareavailable:

•Power-OnPassword

©CopyrightLenovo2012,2013

41

•AdministratorPassword

•HardDiskPassword

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves
computingsecurity.Ifyoudecidetosetanypasswords,readthefollowingsections.

Passwordconsiderations

Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it
isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.Tosetastrongpassword,
usethefollowingguidelines:

•Haveatleasteightcharactersinlength

•Containatleastonealphabeticcharacterandonenumericcharacter

•SetupUtilityprogramandharddiskdrivepasswordsarenotcasesensitive

•Notbeyournameoryourusername

•Notbeacommonwordoracommonname

•Besignificantlydifferentfromyourpreviouspasswords

Power-OnPassword

WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpasswordeachtimethecomputeris
turnedon.Thecomputercannotbeuseduntilthevalidpasswordistypedin.

AdministratorPassword

SettinganAdministratorPassworddetersunauthorizedusersfromchangingconfigurationsettings.Ifyou
areresponsibleformaintainingtheconfigurationsettingsofseveralcomputers,youmightwanttosetan
AdministratorPassword.

WhenanAdministratorPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutryto
accesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalidpassword
istypedin.

IfboththePower-OnPasswordandAdministratorPasswordareset,youcantypeeitherpassword.However,
youmustuseyourAdministratorPasswordtochangeanyconfigurationsettings.

HardDiskPassword

SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataontheharddiskdrive.Whena
HardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutrytoaccessthe
harddiskdrive.

Notes:

•AfteryousetaHardDiskPassword,yourdataontheharddiskdriveisprotectedeveniftheharddisk
driveisremovedfromonecomputerandinstalledinanother.

•IftheHardDiskPasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafromthe
harddiskdrive.

Setting,changing,anddeletingapassword

Toset,change,ordeleteapassword,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage41.

42ThinkCentreEdgeUserGuide

2.FromtheSetupUtilityprogrammainmenu,selectSecurity.

3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,or
HardDiskPassword.

4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.

Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore
information,see“Passwordconsiderations”onpage42.

Enablingordisablingadevice

Thissectionprovidesinformationonhowtoenableordisableuseraccesstothefollowingdevices:

USBSetupUsethisoptiontoenableordisableaUSBconnector.WhenaUSBconnectoris

disabled,thedeviceconnectedtotheUSBconnectorcannotbeused.

SATAControllerWhenthisfeatureissettoDisable,alldevicesconnectedtotheSATAconnectors

(suchasharddiskdrivesortheopticaldrive)aredisabledandcannotbeaccessed.

Toenableordisableadevice,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage41.

2.FromtheSetupUtilityprogrammainmenu,selectDevices.

3.Dependingonthedeviceyouwanttoenableordisable,dooneofthefollowing:

•SelectUSBSetuptoenableordisableaUSBdevice.

•SelectATADriveSetuptoenableordisableaSATAdevice.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage45.

Selectingastartupdevice

Ifyourcomputerdoesnotstartupfromadevicesuchasthediscorharddiskdriveasexpected,dooneof
thefollowingtoselectthestartupdeviceyouwant.

Selectingatemporarystartupdevice

Usethisproceduretoselectatemporarystartupdevice.

Note:Notalldiscsandharddiskdrivesarebootable.

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhenthePleaseselect
bootdevicewindowdisplays,releasetheF12key.

3.SelectthedesiredstartupdeviceandpressEnter.Thecomputerwillstartupfromthedeviceyou
selected.

Note:SelectingastartupdevicefromthePleaseselectbootdevicewindowdoesnotpermanentlychange
thestartupsequence.

Selectingorchangingthestartupdevicesequence

Tovieworpermanentlychangetheconfiguredstartupdevicesequence,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage41.

2.FromtheSetupUtilityprogrammainmenu,selectStartup.

Chapter7.UsingtheSetupUtilityprogram43

3.SelectthedevicesforthePrimaryStartupSequence,theAutomaticStartupSequence,andtheError
StartupSequence.Readtheinformationdisplayedontherightsideofthescreen.

4.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage45.

EnablingErPLPScompliancemode

Lenovocomputersmeettheeco-designrequirementsoftheErPLot3regulation.Formoreinformation,go
to:
http://www.lenovo.com/ecodeclaration

YoucanenableErPLPScompliancemodeintheSetupUtilityprogramtoreducetheconsumptionof
electricitywhenyourcomputerisofforinsleepmode.

ToenableErPLPScompliancemodeintheSetupUtilityprogram,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage41.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙EnhancedPowerSavingMode,and
pressEnter.

3.SelectEnabledandpressEnter.

4.FromthePowermenu,selectAutomaticPowerOnandpressEnter.

5.SelectWakeonLanandpressEnter.

6.SelectDisabledandpressEnter.

7.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.

WhenErPLPScompliancemodeisenabled,youcanwakeupyourcomputerbydoingoneofthefollowing:

•Pressthepowerbutton

•Enablethewakeuponalarmfeature
Thewakeuponalarmfeatureenablesyourcomputertowakeupatasettime.T oenablethewake

uponalarmfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AutomaticPowerOn,andpressEnter.

3.SelectWakeUponAlarmandpressEnter.Thenfollowtheinstructionsonthescreen.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
confirmtheexit.

•Enabletheafterpowerlossfeature
Theafterpowerlossfeatureenablesyourcomputertowakeupwhenthepowersupplyresumesaftera

suddenlossofelectricity.Toenabletheafterpowerlossfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AfterPowerLoss,andpressEnter.

3.SelectPowerOnandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
confirmtheexit.

44ThinkCentreEdgeUserGuide

Smartperformancechoices

YoucanadjusttheacousticandthermalperformanceofyourcomputerthroughtheSmartPerformance
Choicemenu.T wochoicesareavailable:

•BetterAcousticPerformance(defaultchoice)

•BetterThermalPerformance

ByenablingBetterAcousticPerformance,yourcomputerwillrunwithlessnoiseatanormalthermal
level.ByenablingBetterThermalPerformance,yourcomputerwillrunatabetterthermallevelwith
normalacousticperformance.

Toswitchbetweenbetteracousticperformanceandbetterthermalperformance,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage41.

2.FromtheSetupUtilityprogrammainmenu,selectPower.

3.SelectSmartPerformanceChoice.TheSmartPerformanceChoicewindowisdisplayed.

4.SelectBetterAcousticPerformanceorBetterThermalPerformanceasdesired.

5.PressF10tosaveyoursettingandexittheSetupUtilityprogram.See“ExitingtheSetupUtility
program”onpage45.

ExitingtheSetupUtilityprogram

Afteryoufinishviewingorchangingsettings,pressEsctoreturntotheSetupUtilityprogrammainmenu.
YoumighthavetopressEscseveraltimes.Dooneofthefollowing:

•Ifyouwanttosavethenewsettings,pressF10tosavechangesandexittheSetupUtilityprogram.

•Ifyoudonotwanttosavethesettings,selectExit➙DiscardChangesandExit,andthenpressEnter.
WhentheResetWithoutSavingwindowshows,selectYes,andthenpressEntertoexittheSetup
Utilityprogram.

•Ifyouwanttoreturntothedefaultsettings,pressF9toloadthedefaultsettings,andthenpressF10to
saveandexittheSetupUtilityprogram.

Chapter7.UsingtheSetupUtilityprogram45

46ThinkCentreEdgeUserGuide

Chapter8.Updatingsystemprograms

ThischapterprovidesinformationaboutupdatingthePOSTandBIOS,andhowtorecoverfromaPOST
andBIOSupdatefailure.

Usingsystemprograms

Systemprogramsarethebasiclayerofsoftwarebuiltintoyourcomputer.Systemprogramsincludethe
POST,theBIOS,andtheSetupUtilityprogram.ThePOSTisasetoftestsandproceduresthatare
performedeachtimeyouturnonyourcomputer.TheBIOSisalayerofsoftwarethattranslatesinstructions
fromotherlayersofsoftwareintoelectricalsignalsthatthecomputerhardwarecanexecute.Youcanuse
theSetupUtilityprogramtovieworchangetheconfigurationsettingsofyourcomputer.SeeChapter7
“UsingtheSetupUtilityprogram”onpage41

Yourcomputersystemboardhasamodulecalledelectricallyerasableprogrammableread-onlymemory
(EEPROM,alsoreferredtoasflashmemory).YoucaneasilyupdatethePOST,theBIOS,andtheSetup
Utilityprogrambystartingyourcomputerwithasystem-program-updatediscorrunningaspecialupdate
programfromyouroperatingsystem.

LenovomightmakechangesandenhancementstothePOSTandBIOS.Whenupdatesarereleased,they
areavailableasdownloadablefilesontheLenovoWebsiteathttp://www.lenovo.com.Instructionsforusing
thePOSTandBIOSupdatesareavailableinaTXTfilethatisincludedwiththeupdatefiles.Formost
models,youcandownloadeitheranupdateprogramtocreateasystem-program-updatediscoranupdate
programthatcanberunfromtheoperatingsystem.

fordetailedinformation.

Updating(flashing)theBIOSfromadisc

Thissectionprovidesinstructionsonhowtoupdate(flash)theBIOSfromadisc.

Note:Youcandownloadaself-startingbootablediscimage(knownasanISOimage)withthesystem
programupdatestocreateasystem-program-updatedisc.Goto:
http://www.lenovo.com/support

Toupdate(flash)theBIOSfromadisc,dothefollowing:

1.Turnoffyourcomputer.

2.RepeatedlypressandreleasetheF12keywhenturningonthecomputer.WhentheStartupDevice
Menuwindowopens,releasetheF12key.

3.FromtheStartupDeviceMenuwindow,selectthedesiredopticaldriveasthestartupdevice.Then,
insertthediscintothisopticaldriveandpressEnter.Theupdatebegins.

4.Whenpromptedtochangetheserialnumber,itissuggestedthatyoudonotmakethischangeby
pressingN.However,ifyoudowanttochangetheserialnumber,pressY,thentypeintheserialnumber
andpressEnter.

5.Whenpromptedtochangethemachinetypeandmodel,itissuggestedthatyoudonotmakethis
changebypressingN.However,ifyoudowanttochangethemachinetypeandmodel,pressY,then
typeinthemachinetypeandmodelandpressEnter.

6.Followtheinstructionsonthescreentocompletetheupdate.Aftertheupdateiscompleted,removethe
discfromtheopticaldrive.

©CopyrightLenovo2012,2013

47

Updating(flashing)theBIOSfromyouroperatingsystem

Note:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubject

tochangewithoutnotice,includingthecontentsreferencedinthefollowingprocedure.

Toupdate(flash)theBIOSfromyouroperatingsystem,dothefollowing:

1.Gotohttp://www.lenovo.com/support.

2.ClickDownloadDrivers&Software.

3.ClickUseQuickPath.

4.Typethe4-digitmachinetypeforyourcomputerintheQuickPathfieldandthenclickFindMyProduct.

5.ClickBIOS.

6.LocatetheBIOSversionthatyouwanttodownload.

7.ClickClickforfiles.Allavailablefileswillbedisplayed.

8.Clickthelinkforthereadmefilethatcontainstheinstructionsforupdating(flashing)theBIOSfrom
youroperatingsystem.

9.Printtheseinstructions.Thisisveryimportantbecausetheseinstructionswillnotbedisplayedon
thescreenafterthedownloadbegins.

10.Followtheprintedinstructionstodownload,extract,andinstalltheupdate.

48ThinkCentreEdgeUserGuide

Chapter9.Preventingproblems

Thischapterprovidesinformationthatcanhelpyouavoidcommonproblemsandkeepyourcomputer
runningsmoothly.

Keepingyourcomputercurrent

Insomesituationsyoumayfinditnecessarytohavethemostcurrentsoftwareprograms,devicedrivers,or
operatingsystem.Thissectionexplainshowtogetthelatestupdatesforyourcomputer.

Selectanyofthefollowingtopics:

•“Gettingthelatestdevicedriversforyourcomputer”onpage49

•“Updatingyouroperatingsystem”onpage49

•“UsingSystemUpdate”onpage50

Gettingthelatestdevicedriversforyourcomputer

Note:BecauseLenovomakesconstantimprovementstoitsWebsites,theWebpagecontentsaresubject

tochangewithoutnotice,includingthecontentsreferencedinthefollowingprocedure.

YoucandownloadandinstallupdateddevicedriversfromtheLenovoWebsitebydoingthefollowing:

Attention:DonotdownloadupdateddevicedriversfromtheWindowsUpdateWebsite.Thedevice
driversprovidedontheWindowsWebsitehavenotbeentestedbyLenovoandusingthemmightcause
unexpectedproblems.ObtainupdateddevicedriversfromLenovo.

1.Gotohttp://www.lenovo.com/support.

2.ClickDownload&Drivers.

3.Selectthemachinetypeofyourcomputerfromthemachinetypelist.

4.Clickthecategoryofdeviceforwhichyouneedthedevicedriver.

5.Clicktheappropriatedevicedriver.

6.Downloadandinstallthedevicedriver.

Updatingyouroperatingsystem

MicrosoftmakesupdatesavailableforthevariousWindowsoperatingsystemsthroughtheMicrosoft
WindowsUpdateWebsite.TheWebsiteautomaticallydetermineswhatWindowsupdatesareavailablefor
yourspecificcomputerandliststhoseupdatesonly.Updatescouldincludesecurityfixes,newversionsof
Windowscomponents(suchasMediaPlayer),fixestootherportionsoftheWindowsoperatingsystem,
orenhancements.

Attention:DonotdownloadupdateddevicedriversfromtheWindowsWebsite.Thedevicedrivers
providedontheWindowsWebsitehavenotbeentestedbyLenovoandusingthemmightcauseunexpected
problems.ObtainupdateddevicedriversfromLenovo.See“Gettingthelatestdevicedriversforyour
computer”onpage49

ToaccesstheMicrosoftWindowsUpdatesite,dothefollowing:

1.Gotohttp://windowsupdate.microsoft.com/.

2.Followtheinstructionsonthescreen.

©CopyrightLenovo2012,2013

formoreinformation.

49

UsingSystemUpdate

TheSystemUpdateprogramhelpsyoukeepthesoftwareonyourcomputerup-to-date.Updatepackages
arestoredonLenovoserversandcanbedownloadedfromtheLenovoSupportWebsite.Updatepackages
cancontainapplications,devicedrivers,BIOSflashes,orsoftwareupdates.WhentheSystemUpdate
programconnectstotheLenovoSupportWebsite,theSystemUpdateprogramautomaticallyrecognizes
themachinetypeandmodelofyourcomputer,theinstalledoperatingsystem,andthelanguageofthe
operatingsystemtodeterminewhatupdatesareavailableforyourcomputer.TheSystemUpdateprogram
thendisplaysalistofupdatepackagesandcategorizeseachupdateascritical,recommended,and
optionaltohelpyouunderstandtheimportance.Youhavecompletecontrolofwhichupdatestodownload
andinstall.Afteryouselecttheupdatepackagesyouwant,theSystemUpdateprogramautomatically
downloadsandinstallstheupdateswithoutanyfurtherinterventionfromyou.

TheSystemUpdateprogramispreinstalledonmostLenovocomputersandisreadytorun.Theonly
prerequisiteisanactiveInternetconnection.Youcanstarttheprogrammanually,oryoucanusethe
schedulefeaturetoenabletheprogramtosearchforupdatesautomaticallyatspecifiedintervals.Youalso
canpredefinescheduledupdatestosearchbyseverity(criticalupdates,criticalandrecommendedupdates,
orallupdates)sothelistyouchoosefromcontainsonlythoseupdatetypesthatareofinteresttoyou.

ToopentheSystemUpdateprogram,see“AccessingLenovoprogramsontheWindows7operatingsystem”
onpage4

IftheSystemUpdateprogramisnotcurrentlyinstalledonyourcomputer,youcandownloaditfromthe
LenovoSupportWebsiteathttp://www.lenovo.com/support.

or“AccessingLenovoprogramsontheWindows8orWindows8.1operatingsystem”onpage5.

Cleaningandmaintenance

Withappropriatecareandmaintenanceyourcomputerwillserveyoureliably.Thefollowingtopicsoffer
informationtohelpyoukeepyourcomputerintopworkingorder.

•“Basics”onpage50

•“Cleaningyourcomputer”onpage51

–“Computer”onpage51
–“Keyboard”onpage51
–“Opticalmouse”onpage51
–“Displayscreen”onpage51

•“Goodmaintenancepractices”onpage52

Basics

Herearesomebasicpointsaboutkeepingyourcomputerfunctioningproperly:

•Keepyourcomputerinaclean,dryenvironment.Makesureitrestsonaflat,steadysurface.

•Donotplaceitemsontopofthemonitororcoveranyoftheventsinthemonitororcomputer.These
ventsprovideairflowtokeepyourcomputerfromoverheating.

•Keepfoodanddrinksawayfromallpartsofyourcomputer.Foodparticlesandspillsmightmakethe
keyboardandmousestickandunusable.

•Donotgetthepowerswitchesorothercontrolswet.Moisturecandamagethesepartsandcausean
electricalhazard.

•Alwaysdisconnectapowercordbygraspingtheplug,butnotthecord.

50ThinkCentreEdgeUserGuide

Cleaningyourcomputer

Itisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-free
operation.

CAUTION:
Besuretoturnoffthecomputerandmonitorpowerswitchesbeforecleaningthecomputerand
monitorscreen.

Computer

Useonlymildcleaningsolutionsandadampclothtocleanthepaintedsurfacesofthecomputer.

Keyboard

Tocleanyourcomputerkeyboard,dothefollowing:

1.Applysomeisopropylrubbingalcoholtoasoft,dust-freecloth.

2.Wipeeachkeytopsurfacewiththecloth.Wipethekeysonebyone;ifyouwipeseveralkeysatatime,
theclothmayhookontoanadjacentkeyandpossiblydamageit.Makesurethatnoliquiddripsonto
orbetweenthekeys.

3.Toremoveanycrumbsordustfrombeneaththekeys,youcanuseacamerablowerwithabrush
orcoolairfromahairdryer.

Note:Avoidsprayingcleanerdirectlyontothedisplayorthekeyboard.

Opticalmouse

Thissectionprovidesinstructionsonhowtocleananopticalmouse.

Anopticalmouseusesalight-emittingdiode(LED)andanopticalsensortonavigatethepointer.Ifthe
pointeronthescreendoesnotmovesmoothlywiththeopticalmouse,youmightneedtocleanthemouse.

Tocleananopticalmouse,dothefollowing:

1.Turnoffyourcomputer.

2.Disconnectthemousecablefromthecomputer.

3.Turnthemouseupsidedowntocheckthelens.
a.Ifthereisasmudgeonthelens,gentlycleantheareawithaplaincotton-tippedswab.
b.Ifthereisdebrisinthelens,gentlyblowthedebrisawayfromthearea.

4.Checkthesurfaceonwhichyouareusingthemouse.Ifyouhaveaveryintricatepictureorpattern
beneaththemouse,itmaybedifficultforthedigitalsignalprocessor(DSP)todeterminechanges
inthemouseposition.

5.Reconnectthemousecabletothecomputer.

6.Turnyourcomputerbackon.

Displayscreen

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodically.See“Cleaningaflat-panelmonitorsurface”onpage51
onpage52.

Cleaningaflat-panelmonitorsurface

Ifyouhaveaflat-panelcomputerdisplaythathasaflexiblefilmsurface,dothefollowingtocleanthespecial
surface.Wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritandotherlooseparticles.
ThenmoistenaclothwithLCDcleanerandwipethescreensurface.

or“Cleaningaglass-screensurface”

Chapter9.Preventingproblems51

Manycomputersupplystorescarrythespecialcleaningfluidsfordisplays.Usecleaningfluidsdevelopedfor
LCDdisplaysonly.Firstapplythefluidtoalint-free,softcloth,thencleantheLCDdisplay.Somecomputer
supplystorescarrypre-moistenedtowelettesforLCDmaintenance.

Cleaningaglass-screensurface

Tocleanaglass-screensurface,wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritand
otherlooseparticles.Thenuseasoftclothmoistenedwithanonabrasiveliquidglasscleaner.

Goodmaintenancepractices

Byperformingafewgoodmaintenancepractices,youcanmaintaingoodcomputerperformance,protect
yourdata,andbepreparedincaseofacomputerfailure.

•Emptyyourrecyclebinonaregularbasis.

•RuntheWindowsDiskDefragmenterprogramoccasionallytopreventperformanceproblemscausedby
anexcessivenumberoffragmentedfiles.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersinyoure-mailapplicationonaregularbasis.

•Makebackupcopiesofcriticaldataonremovablemediamemoryatregularintervalsandstorethe
removablemediainasafelocation.Thefrequencyofmakingbackupcopiesdependsonhowcriticalthe
dataistoyouoryourbusiness.Lenovomakesanumberofremovable-mediastoragedevicesavailable
asoptions,suchasCD-RWdrivesandrecordableDVDdrives.

•Backupyourentireharddiskdriveonaregularbasis.

•Keepyourcomputersoftwareup-to-date.See“Keepingyourcomputercurrent”onpage49
information.

•Keepalogbook.Entriesmightincludemajorsoftwareorhardwarechanges,device-driverupdates,
intermittentproblemsandwhatyoudidtoresolvethem,andanyminorissuesyoumighthave
experienced.AlogbookcanhelpyouoraLenovotechniciandetermineifaproblemisrelatedtochange
inhardware,changeinsoftware,orsomeotheractionthatmighthavetakenplace.

•CreateProductRecoverydiscs.See“Creatingandusingrecoverymedia”onpage33
aboutusingProductRecoverydiscstorestoretheharddiskdrivetothefactorydefaultsettings.

•Createrescuemedia.See“Creatingandusingarescuemedium”onpage36formoreinformationabout
usingaRescuemediumsuchasaCDorDVDtorecoverfromfailuresthatpreventyoufromgaining
accesstotheWindowsenvironmentortheRescueandRecoveryworkspaceonyourharddiskdrive.

formoreinformation

formore

Movingyourcomputer

Takethefollowingprecautionsbeforemovingyourcomputer.

1.Backupallfilesanddatafromtheharddiskdrive.Thereareavarietyofbackupprogramsavailable
commercially.Youroperatingsystemalsomighthaveabackupprogramthatyoucanuse.Lenovo
providestheRescueandRecoveryprogramtohelpyoubackupandrestoredata.See“Performing
backupandrecoveryoperations”onpage34formoreinformation.

2.Removeallmedia(diskettes,compactdiscs,tapes,andsoon)fromthedrives.

3.Turnoffthecomputerandallattacheddevices.Yourharddiskdriveautomaticallyparkstheread/write
headinanondataarea.Thispreventsdamagetotheharddiskdrive.

4.Unplugthepowercordsfromelectricaloutlets.

5.Disconnectcommunicationcables,suchasmodemornetworkcables,fromtheoutletsfirst,andthen
disconnecttheotherendsfromthecomputer.

6.Notewhereanyremainingcablesareattachedtothecomputer;then,removethem.

7.Ifyousavedtheoriginalshippingcartonsandpackingmaterials,usethemtopacktheunits.Ifyouare
usingdifferentcartons,cushiontheunitstoavoiddamage.

52ThinkCentreEdgeUserGuide

Chapter10.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutdiagnosingandtroubleshootingcomputerproblems.Ifyour
computerproblemisnotdescribedhere,seeChapter11“Gettinginformation,help,andservice”onpage71
foradditionaltroubleshootingresources.

Basictroubleshooting

Thefollowingtableprovidesinformationtohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto
theLenovoSupportWebsiteathttp://www.lenovo.com/support/phone.

SymptomAction

Thecomputerdoesnotstart
whenyoupressthepower
switch.

Themonitorscreenisblank.

Thekeyboarddoesnotwork.

Themousedoesnotwork.

Verifythat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
makesurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

Verifythat:

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectoronthecomputer.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset
correctly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

•Ifyourcomputerhastwomonitorconnectors,besuretousetheconnector
onthegraphicscard.

Verifythat:

•Thecomputeristurnedon.

•ThekeyboardissecurelyconnectedtoaUSBconnectoronthecomputer.

•Nokeysarestuck.

Verifythat:

•Thecomputeristurnedon.

•ThemouseissecurelyconnectedtoaUSBconnectoronthecomputer.

•Themouseisclean.Referto“Opticalmouse”onpage51forfurtherinformation.

©CopyrightLenovo2012,2013

53

SymptomAction

Theoperatingsystemdoesnot
start.

Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.

Verifythat:

•Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage43

Verifythatnokeysarestuck.

.

Troubleshootingprocedure

Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:

1.Verifythatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Verifythatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.

3.VerifythatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,refertoyourChapter7“UsingtheSetupUtility
program”onpage41.

4.Gotothe“Troubleshooting”onpage54andfollowtheinstructionsforthetypeofproblemyouare
experiencing.IftheTroubleshootinginformationdoesnothelpyouresolveaproblem,continuewiththe
nextstep.

5.Tryusingapreviouslycapturedconfigurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffects.T orestorea
capturedconfiguration,dothefollowing:

•ForWindows7:ClickStart➙ControlPanel➙SystemandSecurity➙System➙System

Protection➙SystemRestore.

•ForWindows8:OpenControlPanel,andthenclickSystemandSecurity➙System➙System

Protection➙SystemRestore.

Ifthisdoesnotcorrecttheproblem,continuewiththenextstep.

6.Runthediagnosticprogram.See“LenovoSolutionCenter”onpage69formoreinformation.

•Ifthediagnosticprogramdetectsahardwarefailure,contacttheLenovoCustomerSupportCenter.

SeeChapter11“Gettinginformation,help,andservice”onpage71formoreinformation.

•Ifyouareunabletorunthediagnosticprogram,contacttheLenovoCustomerSupportCenter.See

Chapter11“Gettinginformation,help,andservice”onpage71formoreinformation.

•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.

7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.

8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting
information,help,andservice”onpage71formoreinformation.

Troubleshooting

Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.

Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware
optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:

54ThinkCentreEdgeUserGuide

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.

2.Runthediagnosticprogramtoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage55

•“CDproblems”onpage56

•“DVDproblems”onpage57

•“Intermittentproblems”onpage59

•“Keyboard,mouse,orpointingdeviceproblems”onpage59

•“Monitorproblems”onpage61

•“Networkingproblems”onpage62

•“Optionproblems”onpage65

•“Performanceandlockupproblems”onpage66

•“Printerproblems”onpage67

•“Serialportproblems”onpage68

•“Softwareproblems”onpage68

•“USBproblems”onpage69

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage55

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage56

•“Soundcomesfromoneexternalspeakeronly”onpage56

•“NoaudioinDOSapplicationsorgames”onpage56

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnotificationarea.Amastervolume-controlwindowopens.
VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
verifythatthevolumeisnotsettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector
onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Chapter10.Troubleshootinganddiagnostics55

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,
theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating
system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature
andmustbeconfiguredtouseSoundBlasterProorSoundBlasteremulation.

•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemfor
moreinformation.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71

.

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoadrive

Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive

Action:See“CDproblems”onpage56

.

Soundcomesfromoneexternalspeakeronly

Symptom:Soundcomesfromoneexternalspeakeronly.

Actions:

•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.

•Makesurethecablethatattachestheleftspeakertotherightspeakerissecurelyconnected.

•Double-clickthespeakericonintheWindowsnotificationarea.Amastervolume-controlwindowopens.
VerifythattheBalancesettingsaresetcorrectly.

Iftheseactionsdonotcorrecttheproblem,youmighthaveafailingspeaker.Havethespeakerserviced.If
youneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage71.

NoaudioinDOSapplicationsorgames

Symptom:NoaudioinDOSapplicationsorgames

Actions:

•MakesuretheDOSapplicationorgameisconfiguredtouseSoundBlasterProorSoundBlaster
emulation.Refertothedocumentationthatcomeswiththeapplicationorgameforinstructionson
settingsound-cardsettings.

•Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71.

CDproblems

Selectyoursymptomfromthefollowinglist:

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoaCD
drive”onpage57

•“ACDorDVDdoesnotwork”onpage57

•“Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,tostart
yourcomputer”onpage57

56ThinkCentreEdgeUserGuide

AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitis
insertedintoaCDdrive

Symptom:AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedinto
aCDdrive.

Actions:

•IfyouhavemultipleCDorDVDdrivesinstalled(oracombinationofCDandDVDdrives),tryinsertingthe
discintotheotherdrive.Insomecases,onlyoneofthedrivesisconnectedtotheaudiosubsystem.

•IfyouareusingtheWindows7operatingsystem,followtheactionfor“ACDorDVDdoesnotwork”
onpage57

.

Ifthisdoesnotcorrecttheproblem,followtheactionfor“ACDorDVDdoesnotwork”onpage57

.

ACDorDVDdoesnotwork

Symptom:ACDorDVDdoesnotwork.

Actions:

•Verifythatthediscisinsertedcorrectly,withitslabelup.

•Makesurethatthediscyouareusingisclean.Toremovedustorfingerprints,wipethedisccleanwitha
softclothfromthecentertotheoutside.Wipingadiscinacircularmotionmightcauselossofdata.

•Verifythatthediscyouareusingisnotscratchedordamaged.Tryinsertinganotherdiscthatyouknow
isgood.Ifyoucannotreadfromaknown-gooddisc,youmighthaveaproblemwithyourCDorDVD
driveorthecablingtoyourCDorDVDdrive.Makesurethatthepowercableandsignalcableare
securelyconnectedtothedrive.

Unabletouseastartable(bootable)recoverymedium,suchastheProductRecovery
CD,tostartyourcomputer

Symptom:Unabletouseastartable(bootable)recoverymedium,suchastheProductRecoveryCD,
tostartyourcomputer.

Action:MakesurethattheCDorDVDdriveisinthestartupsequencebeforetheharddiskdrive.Refer
toyour“Selectingorchangingthestartupdevicesequence”onpage43
changingthestartupsequence.Notethatonsomemodelsthestartupsequenceispermanentlysetand
cannotbechanged.

forinformationonviewingand

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71.

DVDproblems

Selectyoursymptomfromthefollowinglist:

•“BlackscreeninsteadofDVDvideo”onpage57

•“DVDmoviewillnotplay”onpage58

•“NoaudioorintermittentaudiowhileplayingDVDmovie”onpage58

•“Playbackisverysloworchoppy”onpage58

•“Invaliddiscornodiscfoundmessage”onpage58

BlackscreeninsteadofDVDvideo

Symptom:BlackscreeninsteadofDVDvideo

Chapter10.Troubleshootinganddiagnostics57

Actions:

•RestarttheDVDplayerprogram.

•Closeanyopenfiles,turnoffthecomputer,andthenrestartthecomputer.

•Tryalowerscreenresolutionorcolordepth.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71.

DVDmoviewillnotplay

Symptom:DVDmoviewillnotplay.

Actions:

•Makesurethatthediscsurfaceiscleanandnotscratched.

•Checkthediscorpackageforregionalcoding.Youmightneedtopurchaseadiscwithcodingfor
theregionwhereyouareusingyourcomputer.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71.

NoaudioorintermittentaudiowhileplayingDVDmovie

Symptom:NoaudioorintermittentaudiowhileplayingDVDmovie.

Actions:

•Checkthevolumecontrolsettingsonyourcomputerandonyourspeakers.

•Makesurethatthediscsurfaceiscleanandnotscratched.

•Checkallcableconnectionstoandfromthespeakers.

•UsetheDVDmenuforthevideotoselectadifferentaudiotrack.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71

.

Playbackisverysloworchoppy

Symptom:Playbackisverysloworchoppy.

Actions:

•Disableanybackgroundprograms,suchasAntiVirusorDesktopThemes.

•Ensurethatvideoresolutionissettolessthan1152x864.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71

.

Invaliddiscornodiscfoundmessage

Symptom:Invaliddiscornodiscfoundmessage

Actions:

•EnsurethataDVDdiscisinthedrivewiththeshinysideofthediscfacingdown.

•Ensurethatvideoresolutionissettolessthan1152x864.

58ThinkCentreEdgeUserGuide

•OncomputersthathaveaCD-ROMorCD-RWdriveinadditiontoaDVD-ROMdrive,makesurethatthe
DVDdiscisinthedrivelabeled“DVD”.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71

.

Intermittentproblems

Symptom:Aproblemoccursonlyoccasionallyandisdifficulttorepeat.

Actions:

•Verifythatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.

•Verifythatwhenthecomputerison,thefangrillisnotblocked(thereisairflowaroundthegrill),andthe
fansareworking.Ifairflowisblockedorthefansarenotworking,thecomputermightoverheat.

•IfSCSIdevicesareinstalled,verifythatthelastexternaldeviceineachSCSIchainisterminatedcorrectly.
(SeeyourSCSIdocumentation.)

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71

.

Keyboard,mouse,orpointingdeviceproblems

Selectyoursymptomfromthefollowinglist:

•“Allorsomekeysonthekeyboarddonotwork”onpage59

•“Themouseorpointingdevicedoesnotwork”onpage60

•“Thepointeronthescreendoesnotmovesmoothlywiththemouse”onpage60

•“Thefingerprintreaderdoesnotwork”onpage60

•“Thewirelesskeyboarddoesnotwork”onpage60

Allorsomekeysonthekeyboarddonotwork

Symptom:Allorsomekeysonthekeyboarddonotwork.

Actions:

•Verifythatthekeyboardcableissecurelyconnectedtothecorrectconnectoronthecomputer.

•IfyouareusinganEnhancedPerformanceUSBkeyboardandoneormoreoftheRapidAccessbuttons
aretheonlykeysthatarenotworking,thesebuttonsmighthavebeendisabledorhavenotbeenassigned
toafunction.UsethehelpsystemintheEnhancedPerformanceCustomizationKeyboardprogramto
helpdiagnoseproblemswiththeRapidAccessbuttons.

ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dooneofthefollowing:

–OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.

–OntheWindows8operatingsystem,dothefollowing:

1.OpenControlPanel.

2.ClickHardwareandSound.

Chapter10.Troubleshootinganddiagnostics59

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.TheUSBEnhancedPerformance
KeyboardCustomizationprogramstarts.

Iftheseactionsdonotcorrecttheproblem,havethecomputerandkeyboardserviced.SeeChapter11
“Gettinginformation,help,andservice”onpage71fordetails.

Themouseorpointingdevicedoesnotwork

Symptom:Themouseorpointingdevicedoesnotwork.

Actions:

•Verifythatthemouseorpointing-devicecableissecurelyattachedtothecorrectconnectoronthe
computer.Dependingonthetypeofmouseyouhave,themousecablewillconnecttoeitherthe
mouse,serial,orUSBconnector.SomekeyboardshaveintegratedUSBconnectorsthatcanbeused
foraUSBmouseorpointingdevice.

•Verifythatthedevicedriversforthemouseorpointingdeviceareinstalledcorrectly.

•IfyouareusingaUSBkeyboardormouse,verifythattheUSBconnectorsareenabledintheBIOS
settings.See“Enablingordisablingadevice”onpage43

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71.

.

Thepointeronthescreendoesnotmovesmoothlywiththemouse

Symptom:Thepointeronthescreendoesnotmovesmoothlywiththemouse.

Action:Erraticmovementofthemousepointerisgenerallycausedbyabuildupofdirt,oils,andother
contaminantsontheballinsidethemouse.Cleanthemouse.See“Opticalmouse”onpage51for
instructions.

Thefingerprintreaderdoesnotwork

Symptom:Thefingerprintreaderdoesnotwork.

Action:Thefollowingcouldcausethefingerprintreadernottooperateproperly:

•Notenrollingyourfingerprintcorrectly.

•Scratchingthesurfaceofthereaderwithahard,pointedobject.

•Scrapingthesurfaceofthereaderwithyournailoranythinghard.

•Usingortouchingthereaderwithadirtyfinger.

•Thesurfaceofyourfingerisverydifferentfromwhenyouenrolledyourfingerprint.

Thewirelesskeyboarddoesnotwork

Symptom:Thewirelesskeyboarddoesnotwork.

Action:IftheT ransceiverCommunicationsLEDisonandthewirelessKeyboarddoesnotwork,restartyour
computer.Ifrestartingyourcomputerdoesnotsolvetheproblem,verifythatthefollowingconditionsaremet:

•Thebatteriesareproperlyinstalled.

•Thebatteriesstillretaintheircurrent.

•ThewirelessKeyboardislocatedlessthantenmetersawayfromthetransceiver.

•Thetransceiverisfullyinstalled.

60ThinkCentreEdgeUserGuide

Action:IftheT ransceiverCommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.

Monitorproblems

Note:Manymonitorshavestatus-indicatorlightsandbuilt-incontrolsforadjustingbrightness,contrast,

width,height,andotherpictureadjustments.However,thecontrolsvaryfrommonitortypetomonitortype.
Forinformationaboutthestatuslightsandusingthecontrols,refertothedocumentationthatcomes
withyourmonitor.

Selectyoursymptomfromthefollowinglist:

•“Wrongcharactersappearonthescreen”onpage61

•“Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer
inactivity”onpage61

•“Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsomeapplication
programs”onpage61

•“Theimageappearstobeflickering”onpage61

•“Theimageisdiscolored”onpage62

Wrongcharactersappearonthescreen

Symptom:Wrongcharactersappearonthescreen.

Action:Havethecomputerserviced.Fordetails,seeChapter11“Gettinginformation,help,andservice”
onpage71.

Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiod
ofcomputerinactivity

Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankaftersomeperiodofcomputer
inactivity.

Action:Thecomputerisprobablysetforenergysavingswiththepower-managementfeature.Ifthe
power-managementfeatureisenabled,disablingitorchangingthesettingsmightsolvetheproblem.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71.

Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustart
someapplicationprograms

Symptom:Themonitorworkswhenyouturnonthecomputer,butgoesblankwhenyoustartsome
applicationprograms.

Actions:

•Makesurethemonitorsignalcableissecurelyconnectedtothemonitorandthemonitorconnectoron
thecomputer.Aloosecablecancauseintermittentproblems.

•Verifythatthenecessarydevicedriversfortheapplicationprogramsareinstalled.Refertothe
documentationfortheaffectedapplicationprogramtoseeifdevicedriversarerequired.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71

.

Theimageappearstobeflickering

Symptom:Theimageappearstobeflickering.

Chapter10.Troubleshootinganddiagnostics61

Actions:

•Themonitormightbeoperatinginalow-refreshratedisplaymode.Setthemonitortothehighest,
noninterlacedrefreshratesupportedbyyourmonitorandthevideocontrollerinyourcomputer.

Attention:Usingaresolutionorrefreshratethatisnotsupportedbyyourmonitormightdamageit.
Checkthedocumentationthatcomeswithyourmonitortoverifythesupportedrefreshrates.

•Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfartheraway
fromthemonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)
apart.

3.Turnonthemonitor.

•YoucanresettherefreshratethroughyouroperatingsystemControlPanel.
OntheWindows7operatingsystem,clickStart➙ControlPanel➙HardwareandSound➙Adjust

screenresolution➙AdvancedSettings.ThenclicktheMonitortabandselectanewrefreshrate.
OntheWindows8operatingsystem,openControlPanelandclickHardwareandSound➙Adjust

screenresolution➙AdvancedSettings.ThenclicktheMonitortabandselectanewrefreshrate.

•Seeyouroperatingsystemdocumentationorhelpforfurtherinformationonmonitorsettings.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting
information,help,andservice”onpage71fordetails.

Theimageisdiscolored

Symptom:Theimageisdiscolored.

Action:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfurtherawayfrom
themonitor.Ifthisdoesnotcorrecttheproblem,dothefollowing:

1.Turnoffthemonitor.(Movingacolormonitorwhileitisturnedonmightcausescreendiscoloration.)

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.

3.Turnonthemonitor.

Iftheseactionsdonotcorrecttheproblem,yourmonitormightneedservice.SeeChapter11“Getting
information,help,andservice”onpage71

fordetails.

Networkingproblems

Thefollowingarethemostcommonnetworkingproblems.Selectyournetworkingproblemfromthe
followinglist:

•“Ethernetproblems”onpage63

•“AwirelessLANproblem”onpage64

•“AwirelessWANproblem”onpage64

•“Bluetoothproblems”onpage65

Formoreinformation,see“HelpandSupport”onpage71.

62ThinkCentreEdgeUserGuide

Ethernetproblems

ForEthernetproblems,selectyoursymptomfromthefollowinglist:

•“Y ourcomputercannotconnecttothenetwork”onpage63

•“Theadapterstopsworkingfornoapparentreason”onpage63

•“IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnectionfails
orerrorsoccur”onpage64

•“IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps”onpage64

Yourcomputercannotconnecttothenetwork

Symptom:Yourcomputercannotconnecttothenetwork.

Actions:Ensurethat:

•Thecableisinstalledproperly.
ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand

theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100
meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try
adifferentcable.

•Thecableisinstalledproperly.

•Youareusingthecorrectdevicedriver.
OntheWindows7operatingsystem,dothefollowing:

1.ClickStart➙ControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconfirmation,typethe
passwordorprovideconfirmation.

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight
notbeusingthecorrectdriverorthedriverisnotenabled.T oupdatethedriver,right-clickthe
highlightedadapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

OntheWindows8operatingsystem,dothefollowing:

1.OpenControlPanel.

2.ClickHardwareandSound.

3.ClickDeviceManager.Ifyouarepromptedforanadministratorpasswordorconfirmation,typethe
passwordorprovideconfirmation.

4.IfanexclamationmarkisdisplayednexttoanadapternameunderNetworkadapters,youmight
notbeusingthecorrectdriverorthedriverisnotenabled.T oupdatethedriver,right-clickthe
highlightedadapter.

5.ClickUpdateDriverSoftware,andthenfollowtheinstructionsonthescreen.

•Theswitchportandtheadapterhavethesameduplexsetting.
Ifyouconfiguredtheadapterforfullduplex,ensurethattheswitchportisalsoconfiguredforfullduplex.

Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlostconnections.

•Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.
CheckwithyourLANadministratorforthenecessarynetworkingsoftware.

Theadapterstopsworkingfornoapparentreason

Symptom:Theadapterstopsworkingfornoapparentreason.

Chapter10.Troubleshootinganddiagnostics63

Action:Thenetworkdriverfilesmaybecorruptormissing.Updatethedriverbyreferringtothe“Solution”
descriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalled.

TheWakeonLANfeatureisnotworking

Symptom:TheWakeonLAN(WOL)featureisnotworking.

Actions:

•MakesurethatWOLisenabledintheBIOSSetupUtilityprogram.

•Ifitis,checkwithyourLANadministratorforthenecessarysettings.

IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur

Symptom:IfyourcomputerisaGigabitEthernetmodelandyouuseaspeedof1000Mbps,theconnection
failsorerrorsoccur.

Actions:

•UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.

•Connecttoa1000BASE-Thub/switch(not1000BASE-X).

IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.Instead,
itconnectsat100Mbps

Symptom:IfyourcomputerisaGigabitEthernetmodel,itcannotconnecttothenetworkat1000Mbps.
Instead,itconnectsat100Mbps.

Actions:

•Tryanothercable.

•Makesurethatthelinkpartnerissettoauto-negotiate.

•Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).

AwirelessLANproblem

Symptom:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.

Actions:

•EnsurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriverversion
supportedbyAccessConnectionsisthelatestdocumentedinthereadmefile.

•Ensurethatyourcomputeriswithinrangeofawirelessaccesspoint.

•Ensurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconintheWindows
notificationarea.

•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.

AwirelessWANproblem

Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.

Action:TheWANcardisnotsupportedonthiscomputer.Removeit.

Note:SomecomputermodelsdonothaveawirelessWAN.

64ThinkCentreEdgeUserGuide

Bluetoothproblems

Symptom:SounddoesnotcomefromtheBluetoothheadsetorheadphonebutcomesfromthelocal
speakereventhoughtheheadsetorheadphoneisconnectedusingtheHeadsetprofileorAVprofile.

Action:Dothefollowing:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpenControlPanel.

3.ClickHardwareandSound➙Sound.

4.SelectthePlaybacktab.

5.IfyouareusingtheHeadsetprofile,selectBluetoothHands-freeAudioandclicktheSetDefault
button.IfyouareusingtheAVprofile,selectStereoAudioandclicktheSetDefaultbutton.

6.ClickOKtoclosetheSoundwindow.

Optionproblems

UsethisinformationtodiagnoseproblemswithLenovohardwareoptionsthatdonothavetheirown
troubleshootinginformation.

Selectyoursymptomfromthefollowinglist:

•“Anoptionthatwasjustinstalleddoesnotwork”onpage65

•“Anoptionthatpreviouslyworkeddoesnotworknow”onpage65

Anoptionthatwasjustinstalleddoesnotwork

Symptom:Anoptionthatwasjustinstalleddoesnotwork.

Action:Verifythat:

•Theoptionisdesignedforyourcomputer.

•Youfollowedtheinstallationinstructionssuppliedwiththeoptionandtheinstallationinstructionsprovided
withyourcomputer,andalloptionfiles(suchasdevicedrivers,ifrequired)areinstalledcorrectly.

•Youhavenotloosenedotherinstalledoptionsorcables.

•Iftheoptionisanadapter,youhaveprovidedenoughhardwareresourcesfortheadaptertofunction
correctly.Seethedocumentationsuppliedwiththeadapter(aswellasthedocumentationforanyother
installedadapters)todeterminetheresourcesrequiredforeachadapter.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71.

Anoptionthatpreviouslyworkeddoesnotworknow

Symptom:Anoptionthatpreviouslyworkeddoesnotworknow.

Actions:

•Verifythatalloptionhardwareandcableconnectionsaresecure.

•Iftheoptioncomeswithitsowntestinstructions,usethoseinstructionstotesttheoption.

•IfthefailingoptionisaSCSIoption,verifythat:

–ThecablesforallexternalSCSIoptionsareconnectedcorrectly.
–ThelastoptionineachSCSIchain,ortheendoftheSCSIcable,isterminatedcorrectly.

Chapter10.Troubleshootinganddiagnostics65

–AllexternalSCSIoptionsareturnedon.ExternalSCSIoptionsmustbeturnedonbeforethecomputer

isturnedon.Formoreinformation,seeyourSCSIdocumentation.

•Verifythattheoptionandanyrequireddevicedriversareinstalledcorrectly.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71

.

Performanceandlockupproblems

Poorperformanceandlockupproblemscanbearesultofanyofthefollowing:

•“Insufficientfreeharddiskdrivespace”onpage66

•“Excessivenumberoffragmentedfiles”onpage67

Makeaselectionfromtheabovelisttofindoutmoreaboutthecorrectiveactionsyoucantake.

Insufficientfreeharddiskdrivespace

Symptom:Insufficientfreeharddiskdrivespace

TheWindowsoperatingsystemwillslowdownandmightproduceerrorsiftheharddiskdrivegetstoofull.

TochecktheamountoffreespaceontheWindows7operatingsystem,dothefollowing:

1.ClickStart➙Computer.

2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.

TochecktheamountoffreespaceontheWindows8operatingsystem,dothefollowing:

1.OpentheWindowsExplorerandclickComputer.

2.Right-clickyourCdriveentryandthenclickProperties.Theamountoffreediskspaceisdisplayed.

Tofreeupdiskspace,doanyofthefollowing:

•Procedure1

1.OntheWindows7operatingsystem,clickStart➙Computer.OntheWindows8operatingsystem,
opentheWindowsExplorerandclickComputer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.Alistofunnecessaryfilecategoriesisdisplayed.Selecteachfilecategoryyouwanttodelete,
andthenclickOK.

•Procedure2

1.OpenControlPanel.

2.ClickPrograms.

3.ClickT urnWindowsfeaturesonoroff.

4.AlistofoptionalWindowscomponentsisdisplayed.Followtheinstructionsonthescreen.

•Procedure3

1.OntheWindows7operatingsystem,clickStart➙Computer.OntheWindows8operatingsystem,
opentheWindowsExplorerandclickComputer.

2.Right-clickyourCdriveentryandthenclickProperties.

3.ClickDiskCleanup.

4.ClickCleanupsystemfiles.

66ThinkCentreEdgeUserGuide

5.ClicktheMoreOptionstab.

6.IntheProgramsandFeaturesarea,clicktheCleanupbutton.

7.Alistofinstalledprogramsisdisplayed.Selecttheprogramthatyouwanttoremove.Click
Uninstall/Change.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.Thefolder
namesandproceduresvarydependingonyoure-mailapplication.Ifyouneedassistance,seethe
helpsystemforyoure-mailapplication.

Excessivenumberoffragmentedfiles

Symptom:Excessivenumberoffragmentedfiles

Action:RuntheWindowsDiskDefragmenterprogram.

Note:Dependingonthesizeoftheharddiskdriveandamountofdatacurrentlystoredontheharddisk
drive,thedisk-defragmentationprocessmighttakeuptoseveralhourstocomplete.

OntheWindows7operatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.ClickStart➙Computer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheToolstab.

5.ClickDefragmentNow,thenclickContinue.

6.ClickDefragmentNowagaintostartadisk-defragmentationprocess.

OntheWindows8operatingsystem,dothefollowing:

1.Closeanyprogramsthatarecurrentlyrunningandcloseanyopenwindows.

2.OpentheWindowsExplorerandclickComputer.

3.Right-clickyourCdriveentryandthenclickProperties.

4.ClicktheToolstab.

5.ClickOptimize.

6.ClickOptimizeagaintostartadisk-defragmentationprocess.

Printerproblems

Symptom:Theprinterdoesnotwork.

Actions:Verifythat:

1.Theprinteristurnedonandisonline.

2.Paperisloadedcorrectly.

3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe
computer.

Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.

1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.

2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS
settings.FormoreinformationaboutBIOSsettings,seeChapter7“UsingtheSetupUtilityprogram”
onpage41.

Chapter10.Troubleshootinganddiagnostics67

Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou
cannotcorrecttheproblem,havethecomputerserviced.SeeChapter11“Gettinginformation,help,
andservice”onpage71

.

Serialportproblems

Usethisinformationtotroubleshoottheserialportanddevicesattachedtotheserialport.

Symptom:Serialportcannotbeaccessed.

Actions:

•Makesuretheserialcableissecurelyconnectedtotheserialportonthecomputerandtotheserial
device.Iftheserialdevicehasitsownpowercord,makesureitisattachedtoaproperlygrounded
electricaloutlet.

•IftheserialdevicehasitsownOn/Offswitch,makesureitisintheOnposition.

•IftheserialdevicehasanOnlineswitch,makesureitisintheOnlineposition.

•Iftheserialdeviceisaprinter,makesurepaperisloadedcorrectly.

•Verifythatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation
fortheserial-deviceoption.

•Makesurethattheserial-portadapter,ifyouaddedone,isproperlyinstalledandfirmlyseated.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage71

.

Softwareproblems

Selectyoursymptomfromthefollowinglist:

•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage68

•“Softwaredoesnotworkasexpected”onpage68

Whenusingasortfeature,datesdonotsortinthecorrectorder

Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.

Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,alwaysassumingthefirsttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

Softwaredoesnotworkasexpected

Symptom:Softwaredoesnotworkasexpected.

Actions:

•Mostsoftwareprogramshavebuilt-inhelpsystemsthatprovideinstructionsformosttasks.Ifyouare
havingdifficultyperformingaspecifictaskwithinasoftwareprogram,refertothehelpsystemforthat
program.Helpsystemsaretypicallyaccessiblefromamenuorbuttonintheprogram,andfrequently
fromtheF1key.

•IfyouarehavingdifficultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe
Windowshelpsystem.ItisaccessiblefromtheWindowsStartmenu.

•Todetermineifproblemsarecausedbynewlyinstalledsoftware,verifythat:

68ThinkCentreEdgeUserGuide

–Yourcomputerhastheminimummemoryrequirementsneededtousethesoftware.Seethe

informationsuppliedwiththesoftwaretoverifymemoryrequirements.(Ifyoujustinstalledanadapter

ormemory,youmighthaveamemory-addressconflict.)
–Thesoftwareisdesignedtooperateonyourcomputer.
–Othersoftwareworksonyourcomputer.
–Thesoftwareyouareusingworkscorrectlyonanothercomputer.

•Ifyoureceivedanyerrormessageswhileusingthesoftwareprogram,seetheprinteddocumentation
suppliedwiththesoftwareorthehelpsystemforthatsoftwareforadescriptionofthemessagesand
solutionstotheproblem.

•Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:

–OntheWindows7operatingsystem,clickStart➙ControlPanel➙SystemandSecurity➙System

➙SystemProtection➙SystemRestore.Then,followtheinstructionsonthescreen.

–OntheWindows8operatingsystem,openControlPanelandclickSystemandSecurity➙System➙

SystemProtection➙SystemRestore.Then,followtheinstructionsonthescreen.

•Ifyouareunabletoresolvetheproblemthroughothermethods,uninstallthesoftwareprogramand
reinstallit.

Iftheseactionsdonotcorrecttheproblem,youmightneedtechnicalassistance.Contactyoursoftware
manufacturerorseeChapter11“Gettinginformation,help,andservice”onpage71

fordetails.

USBproblems

Symptom:TheUSBconnectorscannotbeaccessed.

Actions:

•MakesuretheUSBcableissecurelyconnectedtotheUSBconnectorandtotheUSBdevice.IftheUSB
devicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.

•IftheUSBdevicehasitsownOn/Offswitch,makesureitisintheOnposition.

•IftheUSBdevicehasanOnlineswitch,makesureitisintheOnlineposition.

•IftheUSBdeviceisaprinter,makesurepaperisloadedcorrectly.

•MakesureanydevicedriversorothersoftwaresuppliedwiththeUSBdeviceiscorrectlyinstalled.
RefertothedocumentationfortheUSBdevice.

•ResetthedevicebydetachingandreattachingtheUSBconnector.

Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogramtotesttheUSB
connector.IftheUSBdevicecamewithitsowndiagnostics,runthosediagnosticsagainsttheUSBdevice.
Ifyouneedtechnicalassistance,seeChapter11“Gettinginformation,help,andservice”onpage71

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.

.

Notes:

•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.

Chapter10.Troubleshootinganddiagnostics69

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.

ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage4.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogfiles.Y ouwillneedthelogfileswhenyouspeaktoaLenovotechnicalsupportrepresentative.

70ThinkCentreEdgeUserGuide

Chapter11.Gettinginformation,help,andservice

Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovo.

Informationresources

Youcanusetheinformationinthissectiontoaccessusefulresourcesrelatingtoyourcomputingneeds.

LenovoThinkVantageT ools

TheLenovoThinkVantageToolsprogramguidesyoutoahostofinformationsourcesandprovideseasy
accesstovarioustoolstohelpyouworkmoreeasilyandsecurely.

ToaccesstheLenovoThinkVantageToolsprogram,clickStart➙AllPrograms➙LenovoThinkVantage

Tools.

LenovoWelcome

TheLenovoWelcomeprogramintroducesyoutosomeinnovativebuilt-infeaturesofLenovoandguidesyou
throughafewimportantsetuptaskstohelpyoumakethemostofyourcomputer.

HelpandSupport

TheWindowsHelpandSupportinformationsystemguidesyoutovarioushelpandsupportinformationfrom
LenovoandMicrosoft,suchasupdatingdrivers,accessingprograms,andaccessingusermanuals.

ToaccesstheWindowsHelpandSupportinformationsystem,dooneofthefollowing:

•OntheWindows7operatingsystem,clickStart➙HelpandSupport.

•OntheWindows8operatingsystem,movethecursortothetop-rightorbottom-rightcornerofthescreen
todisplaythecharms.ThenclickSettings➙Help.

SafetyandWarranty

TheSafety,Warranty,andSetupGuidethatisprovidedwithyourcomputercontainsinformationonsafety,
setup,warranty,andnotices.Readandunderstandallsafetyinformationbeforeusingthisproduct.

LenovoWebsite

TheLenovoWebsite(http://www.lenovo.com)providesup-to-dateinformationandservicestohelpyoubuy,
upgrade,andmaintainyourcomputer.Youcanalsodothefollowing:

•Shopfordesktopandnotebookcomputers,monitors,projectors,upgradesandaccessoriesforyour
computer,andspecialoffers.

•Purchaseadditionalservices,suchassupportforhardware,operatingsystems,applicationprograms,
networksetupandconfiguration,andcustominstallations.

•Purchaseupgradesandextendedhardwarerepairservices.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.

•Accesstheonlinemanualsforyourproducts.

•AccesstheLenovoLimitedWarranty.

©CopyrightLenovo2012,2013

71

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Helpandservice

Thissectioncontainsinformationaboutobtaininghelpandservice.

Usingthedocumentationanddiagnosticprogram

Ifyouexperienceaproblemwithyourcomputer,seeChapter10“Troubleshootinganddiagnostics”
onpage53.Forinformationonadditionalresourcestohelpyoutroubleshootyourcomputerproblem,
see“Informationresources”onpage71.

Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware
program,includingreadmefilesandonlinehelp.

Mostcomputerscomewithadiagnosticprogramthathelpyouidentifyhardwareproblems.

YoucanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromLenovo
SupportWebsiteat:
http://www.lenovo.com/support

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.

Theseitemsarenotcoveredbythewarranty:

72ThinkCentreEdgeUserGuide

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts

•Identificationofsoftwareproblemsources

•ConfigurationofBIOSaspartofaninstallationorupgrade

•Changes,modifications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

RefertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerforinformationaboutyour
warrantytypeandduration.Y oumustretainyourproofofpurchasetoobtainwarrantyservice.

ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneorrefertotheSafety,Warranty,andSetupGuidethatcomeswith
yourcomputer.

Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.

Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:

•Machinetypeandmodel

•Serialnumbersofyourhardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwareconfigurationinformation

Usingotherservices

Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer
machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically
entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbeperformedbyservice
providersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight
applyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistof
thecountrieswhereserviceisavailable,gotohttp://www.lenovo.com/support,clickProduct&Service
Warranty,andfollowtheinstructionsonthescreen.

FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyour
preinstalledMicrosoftWindowsproduct,refertotheMicrosoftProductSupportServicesWebsiteat
http://support.microsoft.com/directoryoryoucancontacttheCustomerSupportCenter.Somefeesmight
apply.

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforhardware,
operatingsystems,andapplicationprograms;networksetupandconfigurationservices;upgradedor
extendedhardwarerepairservices;andcustominstallationservices.Serviceavailabilityandservicename
mightvarybycountryorregion.Formoreinformationabouttheseservices,gototheLenovoWebsiteat:
http://www.lenovo.com

Chapter11.Gettinginformation,help,andservice73

74ThinkCentreEdgeUserGuide

AppendixA.Notices

Lenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.Consult
yourlocalLenovorepresentativeforinformationontheproductsandservicescurrentlyavailableinyour
area.AnyreferencetoaLenovoproduct,program,orserviceisnotintendedtostateorimplythatonlythat
Lenovoproduct,program,orservicemaybeused.Anyfunctionallyequivalentproduct,program,orservice
thatdoesnotinfringeanyLenovointellectualpropertyrightmaybeusedinstead.However,itistheuser's
responsibilitytoevaluateandverifytheoperationofanyotherproduct,program,orservice.

Lenovomayhavepatentsorpendingpatentapplicationscoveringsubjectmatterdescribedinthis
document.Thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents.Youcansend
licenseinquiries,inwriting,to:

Lenovo(UnitedStates),Inc.
1009ThinkPlace-BuildingOne
Morrisville,NC27560
U.S.A.
Attention:LenovoDirectorofLicensing

LENOVOPROVIDESTHISPUBLICATION“ASIS”WITHOUTWARRANTYOFANYKIND,EITHEREXPRESS
ORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFNON-INFRINGEMENT,
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.Somejurisdictionsdonotallow
disclaimerofexpressorimpliedwarrantiesincertaintransactions,therefore,thisstatementmaynotapply
toyou.

Thisinformationcouldincludetechnicalinaccuraciesortypographicalerrors.Changesareperiodically
madetotheinformationherein;thesechangeswillbeincorporatedinneweditionsofthepublication.
Lenovomaymakeimprovementsand/orchangesintheproduct(s)and/ortheprogram(s)describedinthis
publicationatanytimewithoutnotice.

Theproductsdescribedinthisdocumentarenotintendedforuseinimplantationorotherlifesupport
applicationswheremalfunctionmayresultininjuryordeathtopersons.Theinformationcontainedinthis
documentdoesnotaffectorchangeLenovoproductspecificationsorwarranties.Nothinginthisdocument
shalloperateasanexpressorimpliedlicenseorindemnityundertheintellectualpropertyrightsofLenovo
orthirdparties.Allinformationcontainedinthisdocumentwasobtainedinspecificenvironmentsandis
presentedasanillustration.Theresultobtainedinotheroperatingenvironmentsmayvary.

Lenovomayuseordistributeanyoftheinformationyousupplyinanywayitbelievesappropriatewithout
incurringanyobligationtoyou.

Anyreferencesinthispublicationtonon-LenovoWebsitesareprovidedforconvenienceonlyanddonotin
anymannerserveasanendorsementofthoseWebsites.ThematerialsatthoseWebsitesarenotpartof
thematerialsforthisLenovoproduct,anduseofthoseWebsitesisatyourownrisk.

Anyperformancedatacontainedhereinwasdeterminedinacontrolledenvironment.Therefore,theresult
obtainedinotheroperatingenvironmentsmayvarysignificantly.Somemeasurementsmayhavebeen
madeondevelopment-levelsystemsandthereisnoguaranteethatthesemeasurementswillbethesame
ongenerallyavailablesystems.Furthermore,somemeasurementsmayhavebeenestimatedthrough
extrapolation.Actualresultsmayvary.Usersofthisdocumentshouldverifytheapplicabledatafortheir
specificenvironment.

©CopyrightLenovo2012,2013

75

Trademarks

ThefollowingtermsaretrademarksofLenovointheUnitedStates,othercountries,orboth:

Lenovo
TheLenovologo
RescueandRecovery
ThinkCentre
ThinkVantage

Microsoft,Windows,andWindowsVistaaretrademarksoftheMicrosoftgroupofcompanies.

Intel,IntelCore,Celeron,andPentiumaretrademarksofIntelCorporationintheU.S.and/orothercountries.

LinuxisaregisteredtrademarkofLinusTorvalds.

Othercompany,product,orservicenamesmaybetrademarksorservicemarksofothers.

76ThinkCentreEdgeUserGuide

AppendixB.Regulatoryinformation

Exportclassificationnotice

ThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExport
ClassificationControlNumber(ECCN)of4A994.b.Itcanbere-exportedexcepttoanyoftheembargoed
countriesintheEARE1countrylist.

Electronicemissionsnotices

ThefollowinginformationreferstoLenovopersonalcomputermachinetypes2117and2118.

FederalCommunicationsCommissionDeclarationofConformity

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant
toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterference
toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe
determinedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferenceby
oneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

•Consultanauthorizeddealerorservicerepresentativeforhelp.

Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedbyusingotherthanspecifiedor
recommendedcablesandconnectorsorbyunauthorizedchangesormodificationstothisequipment.
Unauthorizedchangesormodificationscouldvoidtheuser'sauthoritytooperatetheequipment.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)
thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,
includinginterferencethatmaycauseundesiredoperation.

ResponsibleParty:
Lenovo(UnitedStates)Incorporated
1009ThinkPlace-BuildingOne
Morrisville,NC27560
PhoneNumber:919-294-5900

IndustryCanadaClassBemissioncompliancestatement

ThisClassBdigitalapparatuscomplieswithCanadianICES-003.

CetappareilnumériquedelaclasseBestconformeàlanormeNMB-003duCanada.

EuropeanUnion-CompliancetotheElectromagneticCompatibilityDirective

©CopyrightLenovo2012,2013

77

ThisproductisinconformitywiththeprotectionrequirementsofEUCouncilDirective2004/108/EConthe
approximationofthelawsoftheMemberStatesrelatingtoelectromagneticcompatibility.Lenovocannot
acceptresponsibilityforanyfailuretosatisfytheprotectionrequirementsresultingfromanon-recommended
modificationoftheproduct,includingtheinstallationofoptioncardsfromothermanufacturers.

ThisproducthasbeentestedandfoundtocomplywiththelimitsforClassBInformationTechnology
EquipmentaccordingtoEuropeanStandardEN55022.ThelimitsforClassBequipmentwerederived
fortypicalresidentialenvironmentstoprovidereasonableprotectionagainstinterferencewithlicensed
communicationdevices.

GermanClassBcompliancestatement

DeutschsprachigerEUHinweis:

HinweisfürGerätederKlasseBEU-RichtliniezurElektromagnetischenVerträglichkeit

DiesesProduktentsprichtdenSchutzanforderungenderEU-Richtlinie2004/108/EG(früher89/336/EWG)zur
AngleichungderRechtsvorschriftenüberdieelektromagnetischeVerträglichkeitindenEU-Mitgliedsstaaten
undhältdieGrenzwertederEN55022KlasseBein.

Umdiesessicherzustellen,sinddieGerätewieindenHandbüchernbeschriebenzuinstallierenundzu
betreiben.DesWeiterendürfenauchnurvonderLenovoempfohleneKabelangeschlossenwerden.
LenovoübernimmtkeineVerantwortungfürdieEinhaltungderSchutzanforderungen,wenndasProdukt
ohneZustimmungderLenovoverändertbzw.wennErweiterungskomponentenvonFremdherstellernohne
EmpfehlungderLenovogesteckt/eingebautwerden.

Deutschland:

EinhaltungdesGesetzesüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln

DiesesProduktentsprichtdem„GesetzüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln“
EMVG(früher„GesetzüberdieelektromagnetischeVerträglichkeitvonGeräten“).DiesistdieUmsetzungder
EU-Richtlinie2004/108/EG(früher89/336/EWG)inderBundesrepublikDeutschland.

ZulassungsbescheinigunglautdemDeutschenGesetzüberdieelektromagnetischeVerträglichkeit
vonBetriebsmitteln,EMVGvom20.Juli2007(früherGesetzüberdieelektromagnetische
VerträglichkeitvonGeräten),bzw.derEMVEGRichtlinie2004/108/EC(früher89/336/EWG),für
GerätederKlasseB.

DiesesGerätistberechtigt,inÜbereinstimmungmitdemDeutschenEMVGdasEG-Konformitätszeichen

-CE-zuführen.VerantwortlichfürdieKonformitätserklärungnachParagraf5desEMVGistdieLenovo

(Deutschland)GmbH,Gropiusplatz10,D-70563Stuttgart.

InformationeninHinsichtEMVGParagraf4Abs.(1)4:

DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.

KoreaClassBcompliancestatement

78ThinkCentreEdgeUserGuide

JapanVCCIClassBcompliancestatement

Japancompliancestatementforproductswhichconnecttothepowermainswithratedcurrent
lessthanorequalto20Aperphase

LenovoproductserviceinformationforTaiwan

KeyboardandmousecompliancestatementforTaiwan

Additionalregulatoryinformation

Foradditionalregulatoryinformation,refertotheRegulatoryNoticeshippedwithyourcomputer.Depending
ontheconfigurationofyourcomputerandthecountryorregionwherethecomputerwaspurchased,
youmighthavereceivedadditionalprintedregulatorynotices.Allregulatorynoticesareavailableonthe
LenovoSupportWebsiteinelectronicformat.Toaccesselectroniccopiesofthedocumentation,goto
http://www.lenovo.com/supportandclickUserGuides&Manuals.

AppendixB.Regulatoryinformation79

80ThinkCentreEdgeUserGuide

AppendixC.WEEEandrecyclingstatements

Lenovoencouragesownersofinformationtechnology(IT)equipmenttoresponsiblyrecycletheirequipment
whenitisnolongerneeded.Lenovooffersavarietyofprogramsandservicestoassistequipmentownersin
recyclingtheirITproducts.ForinformationonrecyclingLenovoproducts,goto:
http://www.lenovo.com/recycling

ImportantWEEEinformation

TheWEEEmarkingonLenovoproductsappliestocountrieswithWEEEande-wasteregulations(forexample,
EuropeanDirective2002/96/EC,IndiaE-WasteManagement&HandlingRules,2011).Appliancesare
labeledinaccordancewithlocalregulationsconcerningwasteelectricalandelectronicequipment(WEEE).
Theseregulationsdeterminetheframeworkforthereturnandrecyclingofusedappliancesasapplicable
withineachgeography.Thislabelisappliedtovariousproductstoindicatethattheproductisnottobe
thrownaway,butratherputintheestablishedcollectionsystemsforreclaimingtheseendoflifeproducts.

Usersofelectricalandelectronicequipment(EEE)withtheWEEEmarkingmustnotdisposeofendof
lifeEEEasunsortedmunicipalwaste,butusethecollectionframeworkavailabletothemforthereturn,
recycle,andrecoveryofWEEEandtominimizeanypotentialeffectsofEEEontheenvironmentand
humanhealthduetothepresenceofhazardoussubstances.ForadditionalWEEEinformationgoto:
http://www.lenovo.com/recycling

RecyclinginformationforJapan

CollectingandrecyclingadisusedLenovocomputerormonitor

IfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatistheproperty
ofthecompany,youmustdosoinaccordancewiththeLawforPromotionofEffectiveUtilizationof
Resources.Computersandmonitorsarecategorizedasindustrialwasteandshouldbeproperlydisposed
ofbyanindustrialwastedisposalcontractorcertifiedbyalocalgovernment.InaccordancewiththeLaw
forPromotionofEffectiveUtilizationofResources,LenovoJapanprovides,throughitsPCCollecting
andRecyclingServices,forthecollecting,reuse,andrecyclingofdisusedcomputersandmonitors.For
details,visittheLenovoWebsiteathttp://www.lenovo.com/recycling/japan.PursuanttotheLawfor
PromotionofEffectiveUtilizationofResources,thecollectingandrecyclingofhome-usedcomputers
andmonitorsbythemanufacturerwasbegunonOctober1,2003.Thisserviceisprovidedfreeof
chargeforhome-usedcomputerssoldafterOctober1,2003.Fordetails,visittheLenovoWebsiteat
http://www.lenovo.com/recycling/japan.

DisposingofLenovocomputercomponents

©CopyrightLenovo2012,2013

81

SomeLenovocomputerproductssoldinJapanmayhavecomponentsthatcontainheavymetalsorother
environmentalsensitivesubstances.T oproperlydisposeofdisusedcomponents,suchasaprintedcircuit
boardordrive,usethemethodsdescribedaboveforcollectingandrecyclingadisusedcomputerormonitor.

DisposingofdisusedlithiumbatteriesfromLenovocomputers

Abutton-shapedlithiumbatteryisinstalledonthesystemboardofyourLenovocomputertoprovidepower
tothecomputerclockwhilethecomputerisoffordisconnectedfromthemainpowersource.Ifyouwantto
replaceitwithanewone,contactyourplaceofpurchaseoraskforarepairserviceprovidedbyLenovo.If
youhavereplaceditbyyourselfandwanttodisposeofthedisusedlithiumbattery,insulateitwithvinyltape,
contactyourplaceofpurchase,andfollowtheirinstructions.IfyouuseaLenovocomputerathomeand
needtodisposeofalithiumbattery,youmustcomplywithlocalordinancesandregulations.

RecyclinginformationforBrazil

DeclaraçõesdeReciclagemnoBrasil

DescartedeumProdutoLenovoForadeUso

Equipamentoselétricoseeletrônicosnãodevemserdescartadosemlixocomum,masenviadosàpontosde
coleta,autorizadospelofabricantedoprodutoparaquesejamencaminhadoseprocessadosporempresas
especializadasnomanuseioderesíduosindustriais,devidamentecertificadaspelosorgãosambientais,de
acordocomalegislaçãolocal.

ALenovopossuiumcanalespecíficoparaauxiliá-lonodescartedessesprodutos.Casovocêpossua
umprodutoLenovoemsituaçãodedescarte,ligueparaonossoSACouencaminheume-mailpara:
[e-mail],informandoomodelo,númerodesérieecidade,afimdeenviarmosasinstruções
paraocorretodescartedoseuprodutoLenovo.

BatteryrecyclinginformationforTaiwan

BatteryrecyclinginformationfortheEuropeanUnion

Notice:ThismarkappliesonlytocountrieswithintheEuropeanUnion(EU).

82ThinkCentreEdgeUserGuide

BatteriesorpackagingforbatteriesarelabeledinaccordancewithEuropeanDirective2006/66/EC
concerningbatteriesandaccumulatorsandwastebatteriesandaccumulators.TheDirectivedeterminesthe
frameworkforthereturnandrecyclingofusedbatteriesandaccumulatorsasapplicablethroughoutthe
EuropeanUnion.Thislabelisappliedtovariousbatteriestoindicatethatthebatteryisnottobethrown
away,butratherreclaimeduponendoflifeperthisDirective.

InaccordancewiththeEuropeanDirective2006/66/EC,batteriesandaccumulatorsarelabeledtoindicate
thattheyaretobecollectedseparatelyandrecycledatendoflife.Thelabelonthebatterymayalso
includeachemicalsymbolforthemetalconcernedinthebattery(Pbforlead,Hgformercury,andCdfor
cadmium).Usersofbatteriesandaccumulatorsmustnotdisposeofbatteriesandaccumulatorsasunsorted
municipalwaste,butusethecollectionframeworkavailabletocustomersforthereturn,recycling,and
treatmentofbatteriesandaccumulators.Customerparticipationisimportanttominimizeanypotential
effectsofbatteriesandaccumulatorsontheenvironmentandhumanhealthduetothepotentialpresenceof
hazardoussubstances.Forpropercollectionandtreatment,goto:
http://www.lenovo.com/recycling

AppendixC.WEEEandrecyclingstatements83

84ThinkCentreEdgeUserGuide

AppendixD.RestrictionofHazardousSubstancesDirective (RoHS)

EuropeanUnionRoHS

LenovoproductssoldintheEuropeanUnion,onorafter3January2013meettherequirementsofDirective
2011/65/EUontherestrictionoftheuseofcertainhazardoussubstancesinelectricalandelectronic
equipment(“RoHSrecast”or“RoHS2”).

FormoreinformationaboutLenovoprogressonRoHS,goto:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf

ChinaRoHS

TurkishRoHS

TheLenovoproductmeetstherequirementsoftheRepublicofT urkeyDirectiveontheRestrictionoftheUse
ofCertainHazardousSubstancesinElectricalandElectronicEquipment(EEE).

©CopyrightLenovo2012,2013

85

UkraineRoHS

IndiaRoHS

RoHScompliantasperE-Waste(Management&Handling)Rules,2011.

86ThinkCentreEdgeUserGuide

AppendixE.ChinaEnergyLabel

©CopyrightLenovo2012,2013

87

88ThinkCentreEdgeUserGuide