Lenovo ThinkCentre E63z User Guide [en, uk, zh]

ThinkCentreE63z
UserGuide

MachineTypes:10D4,10D5,10D6,10D7,10E0,10E1,10E2,10E3,
10EJ,10EK,10EL,and10EM

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe“Read
thisfirst:Importantsafetyinformation”onpageiii

andAppendixF“Notices”onpage87.

FourthEdition(May2016)

©CopyrightLenovo2014,2016.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuanttoaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.

Contents

Readthisfirst:Importantsafety

information..............iii

Beforeusingthismanual............iii

Serviceandupgrades.............iii

Staticelectricityprevention...........iv

Powercordsandpoweradapters........iv

Extensioncordsandrelateddevices.......v

Plugsandoutlets...............v

Externaldevices...............v

Heatandproductventilation..........v

Operatingenvironment............vi

Powersupplystatement............vi

Cleaningandmaintenance..........vii

Glasspartsnotice.............vii

Tip-overhazardpreventionnotice.......vii

Chapter1.Productoverview......1

Locations..................1

Locatingconnectors,controls,andindicators

onthefrontofyourcomputer........2

Locatingconnectorsontherearofyour

computer................3

Locatingthemachinetypeandmodellabel..4

Adjustingtheframestand...........5

Features..................5

Specifications................9

Lenovoprograms..............9

Accessingaprogramonyourcomputer...10

AnintroductiontoLenovoprograms....10

Chapter2.Usingyourcomputer...13

Registeringyourcomputer..........13

UsingWindowsshortcutkeys.........13

Usingthewheelmouse...........14

Settingthecomputervolume.........14

AddinganicontotheWindowsnotificationarea.14

Managingpower..............15

Advancedconfigurationandpowerinterface

(ACPI)BIOS..............15

AutomaticPower-onfeatures.......15

Usingthesingle-touchormulti-touchfeature...15
NavigatingamongscreensontheWindows8.1

operatingsystem..............16

AccessingControlPanelontheWindows8.1

operatingsystem..............17

Frequentlyaskedquestions.........17

Chapter3.Y ouandyourcomputer..19

Accessibilityandcomfort..........19

Arrangingyourworkspace........19

Comfort...............19

Glareandlighting............20

Aircirculation.............20

Electricaloutletsandcablelengths.....20

Accessibilityinformation.........20

Movingyourcomputertoanothercountryor

region..................23

Chapter4.Security..........25

Securityfeatures..............25

AttachingaKensington-stylecablelock.....26

Usingpasswords..............26

BIOSpasswords............26

Windowspasswords..........27

Usingandunderstandingfirewalls.......27

Protectingdataagainstviruses........27

Chapter5.Advancedconfiguration..29

UsingtheSetupUtilityprogram........29

StartingtheSetupUtilityprogram.....29

Viewingandchangingsettings......29

UsingBIOSpasswords.........30

Enablingordisablingadevice.......31

Selectingastartupdevice........31

EnablingErPLPScompliancemode....32

ExitingtheSetupUtilityprogram......32

UpdatingorrecoveringtheBIOS.......33

BIOSlevels..............33

Usingsystemprograms.........33

ChangingtheBIOSsettingsbeforeinstallinga

newoperatingsystem..........34

UpdatingtheBIOS...........34

Chapter6.Preventingproblems...35

Keepingyourcomputercurrent........35

Gettingthelatestdevicedriversforyour

computer...............35

Gettingthelatestsystemupdates.....35

Cleaningandmaintenance..........35

Basics................36

Cleaningyourcomputer.........36

Goodmaintenancepractices.......37

Movingyourcomputer...........38

Chapter7.T roubleshootingand

diagnostics..............39

©CopyrightLenovo2014,2016

i

Basictroubleshooting............39

Troubleshootingprocedure..........40

Troubleshooting..............40

Audioproblems............41

Intermittentproblems..........41

Harddiskdriveproblems.........42

Problemswiththekeyboardormouse...42

Monitorproblems............43

Networkingproblems..........44

Ihaveconnectedanoptiontomycomputer,

butitdoesnotwork...........46

Performanceandlockupproblems.....46

Theprinterdoesnotwork........47

Serialconnectorcannotbeaccessed....47

Softwareproblems...........47

USBdeviceproblems..........48

Diagnostics................49

LenovoSolutionCenter.........49

Chapter8.Recoveryinformation...51

RecoveryinformationfortheWindows7operating

system..................51

Creatingandusingrecoverymedia.....51

Performingbackupandrecoveryoperations.52

Creatingandusingarescuemedium....54

Reinstallingprogramsanddevicedrivers..54

Solvingrecoveryproblems........56

RecoveryinformationfortheWindows8.1

operatingsystem..............56

Refreshingyourcomputer........56

Resettingyourcomputertothefactory-default

settings................56

Usingtheadvancedstartupoptions....57

RecoveringyouroperatingsystemifWindows

8.1failstostart.............57

RecoveryinformationfortheWindows10operating

system..................58

Chapter9.Installingorreplacing

hardware...............61

Handlingstatic-sensitivedevices.......61

Installingorreplacinghardware........61

Installingexternaloptions........61

Installingorremovingtheacpoweradapter.61

Replacingthekeyboardormouse.....63

Replacingthewirelesskeyboardormouse..64

Obtainingdevicedrivers.........67

Chapter10.Gettinginformation,help,

andservice..............69

Informationresources............69

Windowshelpsystem..........69

SafetyandWarranty...........69

LenovoWebsite............69

LenovoSupportWebsite.........70

Helpandservice..............70

Usingthedocumentationanddiagnostic

program...............70

Callingforservice............70

Usingotherservices..........71

Purchasingadditionalservices......71

AppendixA.Regulatory

information..............73

Exportclassificationnotice..........73

Electronicemissionsnotices.........73

FederalCommunicationsCommission

DeclarationofConformity........73

Eurasiancompliancemark..........75

Brazilaudionotice.............75

Mexicowireless-radiocomplianceinformation..75

Taiwanvisionprecautionnotice........76

Additionalregulatoryinformation.......76

AppendixB.WEEEandrecycling

information..............77

ImportantWEEEinformation.........77

RecyclinginformationforJapan........77

RecyclinginformationforBrazil........78

BatteryrecyclinginformationforTaiwan.....78

BatteryrecyclinginformationfortheEuropean

Union..................79

AppendixC.RestrictionofHazardous

Substances(RoHS)Directive.....81

EuropeanUnionRoHS...........81

ChinaRoHS................81

TurkishRoHS...............81

UkraineRoHS...............82

IndiaRoHS................82

TaiwanRoHS...............82

AppendixD.ChinaEnergyLabel...83

AppendixE.ENERGYSTARmodel

information..............85

AppendixF .Notices..........87

Trademarks................88

Index..................89

iiThinkCentreE63zUserGuide

Readthisfirst:Importantsafetyinformation

Thischaptercontainsthesafetyinformationthatyoumustbefamiliarwith.

Beforeusingthismanual

CAUTION:
Beforeusingthismanual,besuretoreadandunderstandalltherelatedsafetyinformationforthis
product.RefertotheinformationinthissectionandthesafetyinformationintheSafety,Warranty,and
SetupGuidethatyoureceivedwiththisproduct.Readingandunderstandingthissafetyinformation
reducestheriskofpersonalinjuryanddamagetoyourproduct.

IfyounolongerhaveacopyoftheSafety,Warranty,andSetupGuide,youcanobtainaPortableDocument
Format(PDF)versionfromtheLenovo
LenovoSupportWebsitealsoprovidestheSafety,Warranty,andSetupGuideandthisUserGuidein
additionallanguages.

®

SupportWebsiteathttp://www.lenovo.com/UserManuals.The

Serviceandupgrades

DonotattempttoserviceaproductyourselfunlessinstructedtodosobytheCustomerSupportCenteror
yourdocumentation.OnlyuseaServiceProviderwhoisapprovedtorepairyourparticularproduct.

Note:Somecomputerpartscanbeupgradedorreplacedbythecustomer.Upgradestypicallyare
referredtoasoptions.ReplacementpartsapprovedforcustomerinstallationarereferredtoasCustomer
ReplaceableUnits,orCRUs.Lenovoprovidesdocumentationwithinstructionswhenitisappropriatefor
customerstoinstalloptionsorreplaceCRUs.Youmustcloselyfollowallinstructionswheninstallingor
replacingparts.TheOffstateofapowerindicatordoesnotnecessarilymeanthatvoltagelevelsinsidea
productarezero.Beforeyouremovethecoversfromaproductequippedwithapowercord,alwaysensure
thatthepoweristurnedoffandthattheproductisunpluggedfromanypowersource.Formoreinformation
onCRUs,refertoChapter9“Installingorreplacinghardware”onpage61
concerns,contacttheCustomerSupportCenter.

Althoughtherearenomovingpartsinyourcomputerafterthepowercordhasbeendisconnected,the
followingwarningsarerequiredforyoursafety.

CAUTION:

.Ifyouhaveanyquestionsor

Hazardousmovingparts.Keepfingersandotherbodypartsaway.

CAUTION:

Beforeyouopenthecomputercover,turnoffthecomputerandwaitseveralminutesuntilthe
computeriscool.

©CopyrightLenovo2014,2016

iii

Staticelectricityprevention

Staticelectricity,althoughharmlesstoyou,canseriouslydamagecomputercomponentsandoptions.
Improperhandlingofstatic-sensitivepartscancausedamagetothepart.Whenyouunpackanoption
orCRU,donotopenthestatic-protectivepackagecontainingthepartuntiltheinstructionsdirectyou
toinstallit.

WhenyouhandleoptionsorCRUs,orperformanyworkinsidethecomputer,takethefollowingprecautions
toavoidstatic-electricitydamage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlecomponentscarefully.Handleadapters,memorymodules,andothercircuitboardsbythe
edges.Nevertouchexposedcircuitry.

•Preventothersfromtouchingcomponents.

•Whenyouinstallastatic-sensitiveoptionorCRU,touchthestatic-protectivepackagecontainingthe
parttoametalexpansion-slotcoverorotherunpaintedmetalsurfaceonthecomputerforatleasttwo
seconds.Thisreducesstaticelectricityinthepackageandyourbody.

•Whenpossible,removethestatic-sensitivepartfromthestatic-protectivepackagingandinstallthepart
withoutsettingitdown.Whenthisisnotpossible,placethestatic-protectivepackagingonasmooth,
levelsurfaceandplacethepartonit.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Powercordsandpoweradapters

Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.Donotusetheac
powercordforotherdevices.

Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH03VV-F,3G,0.75mm
connectedtothepoweradapter),H05VV-F,3G,0.75mm
supplyassembly),orbetter.Forothercountries,thesuitabletypesshallbeusedaccordingly.

Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat
cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.

Alwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.

Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower
adapternearsinks,tubs,toilets,oronfloorsthatarecleanedwithliquidcleansers.Liquidscancausea
shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan
causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,
whichcaneventuallyresultinoverheating.

Ensurethatallpowercordconnectorsaresecurelyandcompletelypluggedintoreceptacles.

Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such
asdeformedplastic)attheacinputoranywhereonthepoweradapter.

Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor
overheatingorwherethepowercordappearstohavebeendamagedinanyway.

2

(thepowercordconnectedtotheinternalpower

2

(thepowercord

ivThinkCentreE63zUserGuide

Extensioncordsandrelateddevices

Ensurethatextensioncords,surgeprotectors,uninterruptiblepowersupplies,andpowerstripsthatyouuse
areratedtohandletheelectricalrequirementsoftheproduct.Neveroverloadthesedevices.Ifpowerstrips
areused,theloadshouldnotexceedthepowerstripinputrating.Consultanelectricianformoreinformation
ifyouhavequestionsaboutpowerloads,powerrequirements,andinputratings.

Plugsandoutlets

Ifareceptacle(poweroutlet)thatyouintendtousewithyourcomputerequipmentappearstobedamaged
orcorroded,donotusetheoutletuntilitisreplacedbyaqualifiedelectrician.

Donotbendormodifytheplug.Iftheplugisdamaged,contactthemanufacturertoobtainareplacement.

Donotshareanelectricaloutletwithotherhomeorcommercialappliancesthatdrawlargeamountsof
electricity;otherwise,unstablevoltagemightdamageyourcomputer,data,orattacheddevices.

Someproductsareequippedwithathree-prongedplug.Thisplugfitsonlyintoagroundedelectricaloutlet.
Thisisasafetyfeature.Donotdefeatthissafetyfeaturebytryingtoinsertitintoanon-groundedoutlet.If
youcannotinserttheplugintotheoutlet,contactanelectricianforanapprovedoutletadapterortoreplace
theoutletwithonethatenablesthissafetyfeature.Neveroverloadanelectricaloutlet.Theoverallsystem
loadshouldnotexceed80percentofthebranchcircuitrating.Consultanelectricianformoreinformation
ifyouhavequestionsaboutpowerloadsandbranchcircuitratings.

Besurethatthepoweroutletyouareusingisproperlywired,easilyaccessible,andlocatedclosetothe
equipment.Donotfullyextendpowercordsinawaythatwillstressthecords.

Besurethatthepoweroutletprovidesthecorrectvoltageandcurrentfortheproductyouareinstalling.

Carefullyconnectanddisconnecttheequipmentfromtheelectricaloutlet.

Externaldevices

DonotconnectordisconnectanyexternaldevicecablesotherthanUniversalSerialBus(USB)cableswhile
thecomputerpowerison;otherwise,youmightdamageyourcomputer.Toavoidpossibledamageto
attacheddevices,waitatleastfivesecondsafterthecomputerisshutdowntodisconnectexternaldevices.

Heatandproductventilation

Computers,poweradapters,andmanyaccessoriescangenerateheatwhenturnedonandwhenbatteries
arecharging.Alwaysfollowthesebasicprecautions:

•Donotleaveyourcomputer,poweradapter,oraccessoriesincontactwithyourlaporanypartofyour
bodyforanextendedperiodwhentheproductsarefunctioningorwhenthebatteryischarging.Your
computer,poweradapter,andmanyaccessoriesproducesomeheatduringnormaloperation.Extended
contactwiththebodycouldcausediscomfortor,potentially,askinburn.

•Donotchargethebatteryoroperateyourcomputer,poweradapter,oraccessoriesnearflammable
materialsorinexplosiveenvironments.

•Ventilationslots,fans,andheatsinksareprovidedwiththeproductforsafety,comfort,andreliable
operation.Thesefeaturesmightinadvertentlybecomeblockedbyplacingtheproductonabed,sofa,
carpet,orotherflexiblesurface.Neverblock,cover,ordisablethesefeatures.

©CopyrightLenovo2014,2016

v

Inspectyourdesktopcomputerfordustaccumulationatleastonceeverythreemonths.Beforeinspecting
yourcomputer,turnoffthepowerandunplugthecomputer'spowercordfromtheelectricaloutlet;then
removeanydustfromventsandperforationsinthebezel.Ifyounoticeexternaldustaccumulation,then
examineandremovedustfromtheinsideofthecomputerincludingheatsinkinletfins,powersupplyvents,
andfans.Alwaysturnoffandunplugthecomputerbeforeopeningthecover.Ifpossible,avoidoperating
yourcomputerwithintwofeetofhigh-trafficareas.Ifyoumustoperateyourcomputerinornearahigh-traffic
area,inspectand,ifnecessary,cleanyourcomputermorefrequently.

Foryoursafetyandtomaintainoptimumcomputerperformance,alwaysfollowthesebasicprecautions
withyourdesktopcomputer:

•Keepthecoverclosedwheneverthecomputerispluggedin.

•Regularlyinspecttheoutsideofthecomputerfordustaccumulation.

•Removedustfromventsandanyperforationsinthebezel.Morefrequentcleaningsmightberequiredfor
computersindustyorhigh-trafficareas.

•Donotrestrictorblockanyventilationopenings.

•Donotstoreoroperateyourcomputerinsidefurniture,asthismightincreasetheriskofoverheating.

•Airflowtemperaturesintothecomputershouldnotexceed35°C(95°F).

•Donotinstallairfiltrationdevices.Theymayinterferewithpropercooling.

Operatingenvironment

Theoptimalenvironmentinwhichtouseyourcomputeris10°C–35°C(50°F–95°F)withhumidityranging
between35%and80%.Ifyourcomputerisstoredortransportedintemperatureslessthan10°C(50°F),
allowthecoldcomputertoriseslowlytoanoptimaloperatingtemperatureof10°C–35°C(50°F–95°F)before
use.Thisprocesscouldtaketwohoursinextremeconditions.Failuretoallowyourcomputertorisetoan
optimaloperatingtemperaturebeforeusecouldresultinirreparabledamagetoyourcomputer.

Ifpossible,placeyourcomputerinawell-ventilatedanddryareawithoutdirectexposuretosunshine.

Keepelectricalappliancessuchasanelectricfan,radio,high-poweredspeakers,airconditioner,and
microwaveovenawayfromyourcomputerbecausethestrongmagneticfieldsgeneratedbythese
appliancescandamagethemonitoranddataontheharddiskdrive.

Donotplaceanybeveragesontopoforbesidethecomputerorotherattacheddevices.Ifliquidisspilledon
orinthecomputeroranattacheddevice,ashortcircuitorotherdamagemightoccur.

Donoteatorsmokeoveryourkeyboard.Particlesthatfallintoyourkeyboardcancausedamage.

Powersupplystatement

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

viThinkCentreE63zUserGuide

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabelattached.
Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwithoneoftheseparts,
contactaservicetechnician.

Cleaningandmaintenance

Keepyourcomputerandworkspaceclean.Shutdownthecomputerandthendisconnectthepower
cordbeforecleaningthecomputer.Donotsprayanyliquiddetergentdirectlyonthecomputeroruse
anydetergentcontainingflammablematerialtocleanthecomputer.Spraythedetergentonasoftcloth
andthenwipethecomputersurfaces.

Glasspartsnotice

CAUTION:
Somepartsofyourproductmaybemadeofglass.Thisglasscouldbreakiftheproductisdropped
onahardsurfaceorreceivesasubstantialimpact.Ifglassbreaks,donottouchorattempttoremove
it.Stopusingyourproductuntiltheglassisreplacedbytrainedservicepersonnel.

Tip-overhazardpreventionnotice

•Placethecomputeronasturdyandlowbase,oranchorthefurnitureandpositionthecomputeras
farbackonthefurnitureaspossible.

•Keepremotecontrols,toys,andotheritemsthatmightattractchildrenoffthecomputer.

•Keepthecomputer,cables,andcordsoutofthereachofchildren.

•Supervisechildreninroomswherethesesafetytipshavenotbeenfollowed.

©CopyrightLenovo2014,2016

vii

viiiThinkCentreE63zUserGuide

Chapter1.Productoverview

Thischapterprovidesthefollowinginformation:

•Locationsofconnectors

•Computerfeatures

•SoftwareprogramsprovidedbyLenovo

Locations

Thissectionprovidesthefollowingtopics:

•“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage2

•“Locatingconnectorsontherearofyourcomputer”onpage3

•“Locatingthemachinetypeandmodellabel”onpage4

Note:Thecomponentsinyourcomputermightlookslightlydifferentfromtheillustrations.

©CopyrightLenovo2014,2016

1

Locatingconnectors,controls,andindicatorsonthefrontofyour computer

Thefollowingillustrationshowsthelocationsoftheconnectors,controls,andindicatorsonthefrontofyour
computer.

Figure1.Frontconnector,control,andindicatorlocations

1Integratedcameraactivityindicator(availableonsome

models)

3Integratedmicrophones4Powerindicator

5Internalspeakers

7Headsetconnector

2Integratedcamera(availableonsomemodels)

6Cardreaderslot(availableonsomemodels)

8USB3.0connectororAlwaysOnUSBconnector

2ThinkCentreE63zUserGuide

Locatingconnectorsontherearofyourcomputer

Thefollowingillustrationshowsthelocationsoftheconnectorsontherearofyourcomputer.Some
connectorsontherearofyourcomputerarecolor-codedtohelpyoudeterminewheretoconnectthe
cablesonyourcomputer.

Figure2.Rearconnectorlocations

1USB2.0connectors(2)2HDMIconnector(availableonsomemodels)

3Ethernetconnector4acpoweradapterconnector

5Security-lockslot

ConnectorDescription

acpoweradapterconnector

Ethernetconnector

HDMIconnector

USB2.0connectorUsedtoattachadevicethatrequiresaUSB2.0connection,suchasakeyboard,a

Usedtoattachtheacpoweradaptertoyourcomputerforpowersupply.

UsedtoattachanEthernetcableforalocalareanetwork(LAN).
Note:TooperatethecomputerwithinFCCClassBlimits,useaCategory5eor
betterEthernetcable.

Usedtodeliveruncompressedhigh-definitionvideoandmultichanneldigitalaudio
signalsthroughasinglecable.Ahigh-performancemonitor,adirectdrivemonitor,
oranotheraudioorvideodevicethatusesaHigh-DefinitionMultimediaInterface
(HDMI)connectorcanbeattachedtothisHDMIconnector.

mouse,ascanner,aprinter,orapersonaldigitalassistant(PDA).

6Powerbutton

Chapter1.Productoverview3

Locatingthemachinetypeandmodellabel

Themachinetypeandmodellabelidentifiesyourcomputer.WhenyoucontactLenovoforhelp,themachine
typeandmodelinformationhelpssupporttechnicianstoidentifyyourcomputerandprovidefasterservice.

Themachinetypeandmodellabelisattachedonthebottomofyourcomputerasshown.

Figure3.Machinetypeandmodellabel

4ThinkCentreE63zUserGuide

Adjustingtheframestand

60

Yourcomputermightcomewithaframestandthatyoucanusetoadjustthecomputertoyourcomfortable
position.Pullthestandopenandadjustthepositionofthecomputeratanangleofbetween10°and60°
asshowninthefollowingillustration.

CAUTION:
Ensurethattheangleisatleast10°fromtheverticalposition;otherwise,thecomputermightbe
unstableandtipover.

Figure4.Adjustingtheframestand

Features

Thecomputerfeaturesintroducedinthissectioncoversavarietyofmodels.

Toviewtheinformationaboutyourspecificmodel,dooneofthefollowing:

•OntheMicrosoft

®

Windows

toviewtheinformation.

•OntheMicrosoftWindows8.1operatingsystem,gotothedesktopandmoveyourpointertothe
top-rightorbottom-rightcornerofthescreentodisplaythecharms.ThenclickSettings➙PCinfoto
viewtheinformation.

•OntheMicrosoftWindows10operatingsystem,clicktheStartbuttontoopentheStartmenu.Then,click

Settings➙System➙Abouttoviewtheinformation.

Microprocessor

Toviewthemicroprocessorinformationofyourcomputer,dothefollowing:

•OntheMicrosoftWindows7operationsystem,clickStart,right-clickComputer,andselectProperties
toviewtheinformation.

®

7operationsystem,clickStart,right-clickComputer,andselectProperties

Chapter1.Productoverview5

•OntheMicrosoftWindows8.1operatingsystem,gotothedesktopandmoveyourpointertothe
top-rightorbottom-rightcornerofthescreentodisplaythecharms.ThenclickSettings➙PCinfoto
viewtheinformation.

•OntheMicrosoftWindows10operatingsystem,clicktheStartbuttontoopentheStartmenu.Then,click

Settings➙System➙Abouttoviewtheinformation.

Memory

Yourcomputersupportsuptotwodoubledatarate3unbuffereddualinlinememorymodules(DDR3
UDIMMs).

Todeterminetheamountofmemoryinstalledonyourcomputer,dothefollowing:

•OntheMicrosoftWindows7operatingsystem,clickStart,right-clickComputer,andselectProperties
toviewtheinformation.

•OntheMicrosoftWindows8.1operatingsystem,gotothedesktopandmoveyourpointertothe
top-rightorbottom-rightcornerofthescreentodisplaythecharms.ThenclickSettings➙PCinfoto
viewtheinformation.

•OntheMicrosoftWindows10operatingsystem,clicktheStartbuttontoopentheStartmenu.Then,click

Settings➙System➙Abouttoviewtheinformation.

Internaldrives

•Cardreader(availableonsomemodels)

•StandardSerialAdvancedTechnologyAttachment(SATA)harddiskdrive

•SATAsolid-statedrive(availableonsomemodels)

•SATAhybriddrive(availableonsomemodels)

Videofeatures

Onsomemodels,theintegratedgraphicssupportsHDMIconnectoronyourcomputer.

Audiofeatures

•Headsetconnector

•Integratedhigh-definition(HD)audio

•Internalspeakers

Input/Output(I/O)features

•Headsetconnector

•Ethernetconnector

•USBconnectors

•AlwaysOnUSBconnector(availableonsomemodels)

Formoreinformation,see“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”on
page2

and“Locatingconnectorsontherearofyourcomputer”onpage3.

Powersupply

65-wattautomaticvoltage-sensingpowersupply

Wirelessfeatures

Dependingonyourcomputermodel,thefollowingwirelessfeaturesaresupported:

•Wirelesslocalareanetwork(LAN)

6ThinkCentreE63zUserGuide

•Bluetooth

Systemmanagementfeatures

•Abilitytostorepower-onself-test(POST)hardwaretestresults

•DesktopManagementInterface(DMI)
DesktopManagementInterfaceprovidesacommonpathforuserstoaccessinformationaboutall

aspectsofacomputer.Theinformationincludesprocessortype,installationdate,attachedprintersand
otherperipherals,powersources,maintenancehistory,andsoon.

•ErPLPScompliancemode
Theenergy-relatedproductsdirective(ErP)lowestpowerstate(LPS)compliancemodereducesthe

consumptionofelectricitywhenyourcomputerisinsleeporoffmode.Formoreinformation,see
“EnablingErPLPScompliancemode”onpage32.

•PrebootExecutionEnvironment(PXE)
PrebootExecutionEnvironmentenablescomputerstostartthroughanetworkinterfaceindependentof

datastoragedevices(suchastheharddiskdrive)orinstalledoperatingsystems.

•SystemManagement(SM)BasicInput/OutputSystem(BIOS)andSMsoftware
TheSMBIOSspecificationdefinesdatastructuresandaccessmethodsthatcanbeusedtoread

managementdatastoredintheBIOSofacomputer.

•WakeonLAN
WakeonLANisanEthernetcomputernetworkingstandardthatallowsacomputertobeturnedon

orwokenupbyanetworkmessage.Themessageusuallyissentbyaprogramrunningonanother
computeronthesameLAN.

•WindowsManagementInstrumentation(WMI)
WindowsManagementInstrumentationisasetofextensionstotheWindowsDriverModel.Itprovidesan

operatingsysteminterfacethroughwhichinstrumentedcomponentsprovideinformationandnotification.

Securityfeatures

•AbilitytoenableanddisabledevicesandUSBconnectors
Formoreinformation,see“Enablingordisablingadevice”onpage31

.

•Avarietyofpasswordstodeterunauthorizeduseofyourcomputer
Formoreinformation,see“Usingpasswords”onpage26.

•ComputraceAgentsoftwareembeddedinfirmware
TheComputraceAgentsoftwareisanITassetmanagementandcomputertheftrecoverysolution.

Thesoftwaredetectsifchangeshavebeenmadeonthecomputer,suchashardware,software,or
thecomputercall-inlocation.Y oumighthavetopurchaseasubscriptiontoactivatetheComputrace
Agentsoftware.

•Startupsequencecontrol
Formoreinformation,see“Selectingorchangingthestartupdevicesequence”onpage31.

•Startupwithoutkeyboardormouse
Yourcomputerisabletologintotheoperatingsystemwithoutkeyboardormouseconnected.

•SupportforaKensington-stylecablelock
Formoreinformation,see“AttachingaKensington-stylecablelock”onpage26

.

Preinstalledoperatingsystem

Yourcomputerispreinstalledwithoneofthefollowingoperatingsystems:

Chapter1.Productoverview7

•MicrosoftWindows7operatingsystem

•MicrosoftWindows8.1operatingsystem

•MicrosoftWindows10operatingsystem

Operatingsystem(s),certifiedortestedforcompatibility(variesbymodeltype)

Theoperatingsystem(s)listedherearebeingcertifiedortestedforcompatibilityatthetimethispublication
goestopress.AdditionaloperatingsystemsmightbeidentifiedbyLenovoascompatiblewithyourcomputer
followingthepublicationofthismanual.Thislistissubjecttochange.Todetermineifanoperatingsystem
hasbeencertifiedortestedforcompatibility,checktheWebsiteoftheoperatingsystemprovider.

•Linux

®

8ThinkCentreE63zUserGuide

Specifications

Thissectionliststhephysicalspecificationsforyourcomputer.

Dimensionsandweightwithoutpackage

Width:488mm(19.21inches)
Height:346mm(13.62inches)
Depth:62mm(2.44inches)
Maximumconfigurationasshipped:4.8kg(12.86lb)

Dimensionsandweightwithpackage

Width:590mm(23.23inches)
Height:449mm(17.68inches)
Depth:140mm(5.51inches)
Maximumconfigurationasshipped:7.23kg(19.37lb)

Environment

•Airtemperature:

Operating:From10°C(50°F)to35°C(95°F)
Storageinoriginalshippingpackage:From-40°C(-40°F)to60°C(140°F)
Storagewithoutpackage:From-10°C(14°F)to60°C(140°F)

•Humidity:

Operating:20%–80%(non-condensing)
Storage:20%–90%(non-condensing)

•Altitude:

Operating:From-15.2m(-50ft)to3048m(10000ft)
Storage:From-15.2m(-50ft)to10668m(35000ft)

Electricalinput

Inputvoltage:

•Lowrange:

Minimum:100Vac
Maximum:127Vac
Inputfrequency:50/60Hz

•Highrange:

Minimum:200Vac
Maximum:240Vac
Inputfrequency:50/60Hz

Lenovoprograms

YourcomputercomeswithLenovoprogramstohelpyouworkmoreeasilyandsecurely.Dependingon
theWindowsoperatingsystempreinstalled,theprogramsmightvary.

Chapter1.Productoverview9

Accessingaprogramonyourcomputer

Note:ForWindows7,someoftheLenovoprogramsmightbereadytobeinstalled,soyouneedtoinstall

themmanually.Then,youcanaccessandusetheseprograms.T oinstallaprogramthatisreadytobe
installed,opentheLenovoThinkVantage
Followtheinstructionsundergreyed-outiconstolocatetheiconforthedesiredprogram.Double-click
theicontoinstalltheprogram.

Toaccessaprogramonyourcomputer,dooneofthefollowing:

•ForWindows7orWindows10:

–FromWindowsSearch:

1.DependingonyourWindowsversion,dooneofthefollowing:

–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthentypetheprogram

nameintothesearchbox.

–ForWindows10:TypetheprogramnameintothesearchboxnexttotheStartbutton.

2.Inthesearchresults,clickthenameofthedesiredprogramtolaunchtheprogram.

–FromtheStartmenuorControlPanel:

1.ClicktheStartbuttontoopentheStartmenu.Then,clickthenameofthedesiredprogramto
launchtheprogram.

2.Iftheprogramnameisnotdisplayed,clickAllProgramsforWindows7orAllappsforWindows
10todisplaytheprogramlist.Fromthelistorafolderinthelist,clickthenameofthedesired
programtolaunchtheprogram.

3.IftheprogramnameisnotdisplayedontheStartmenu,accesstheprogramfromControlPanel.
a.DependingonyourWindowsversion,dooneofthefollowing:

®

Toolsprogram,andthenviewtheprogramiconsusingTiles.

–ForWindows7:ClickControlPanelontheStartmenu.
–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthen

clickControlPanel.

b.ViewControlPanelusingLargeiconsorSmallicons,andthenclickthenameofthedesired

programtolaunchtheprogram.

•ForWindows8.1:

1.PresstheWindowskeytogototheStartscreen.Clickthenameofthedesiredprogramto
launchtheprogram.

2.Ifyoucannotfindtheprogramyouneed,clickthearrowiconinthebottom-leftcornerofthe
screentogototheAppsscreen.Findthedesiredprogramintheappslistorsearchforitinthe
searchboxinthetop-rightcornerofthescreen.

AnintroductiontoLenovoprograms

ThissectionprovidesinformationaboutthemajorLenovoprogramsavailableonyouroperatingsystem.

Note:Dependingonyourcomputermodel,someofthefollowingprogramsmightnotbeavailable.

•ForWindows7only:

–LenovoPowerENGAGE

TheLenovoPowerENGAGEprogramenablesyoutoregisteryourcomputerwithLenovo.

10ThinkCentreE63zUserGuide

–MessageCenterPlus

TheMessageCenterPlusprogramautomaticallydisplaysmessagesinformingyouaboutimportant
noticesfromLenovo,suchasalertsonsystemupdatesandalertsonconditionsthatrequireyour
attention.

–RescueandRecovery

®

TheRescueandRecoveryprogramisaone-buttonrecoveryandrestoresolution.Itincludesaset
ofself-recoverytoolstohelpyoudiagnosecomputerproblems,gethelp,andrecoverfromsystem
crashes,evenifyoucannotstarttheWindowsoperatingsystem.

•ForWindows8.1only:

–LenovoSupport

TheLenovoSupportprogramenablesyoutoregisteryourcomputerwithLenovo,checkthecomputer
healthconditionandbatterystatus,downloadandviewusermanualsforyourcomputer,getthe
warrantyinformationofyourcomputer,andexplorehelpandsupportinformation.

•ForWindows10only:

–LenovoID

TheLenovoIDprogramenablesyoutocreateyourLenovoIDandaccessallsupportedLenovo
programsandwebportalswithsinglesign-on.

–LenovoSettings

TheLenovoSettingsprogramistheonestopshopforyoutocontrolhardwarefeatures,sensors
andprogramsonyourcomputer.LenovoSettingsenablesyoutooptimizedeviceperformanceby
customizingkeyfunctions,suchaspowerplans,audio,camera,andnetworks.

•ForWindows7andWindows8.1:

–CreateRecoveryMedia

TheCreateRecoveryMediaprogramenablesyoutorestoreonlytheCdriveortheentirestorage
drivetothefactory-defaultsettings.

–FingerprintManagerProorThinkVantageFingerprintSoftware

TheFingerprintManagerProorThinkVantageFingerprintSoftwareprogramenablesyoutousea
fingerprintreader.Theintegratedfingerprintreaderprovidedonsomekeyboardsenablesyoutoenroll
yourfingerprintandassociateitwithyourpower-onpassword,harddiskpassword,andWindows
password.Asaresult,fingerprintauthenticationcanreplacepasswordsandenablesimpleandsecure
useraccess.

–PasswordManager

ThePasswordManagerprogramautomaticallycapturesandfillsinauthenticationinformationfor
WindowsprogramsandWebsites.

–SystemUpdate

TheSystemUpdateprogramprovidesregularaccesstothesystemupdatesforyourcomputer,such
asdevicedriverupdates,softwareupdates,andBIOSupdates.Theprogramgathersinformationfrom
theLenovoHelpCenteraboutnewupdatesforyourcomputer,thensortsanddisplaystheupdatesfor
downloadandinstallation.Y ouhavecompletecontrolofwhichupdatestodownloadandinstall.

•ForWindows8.1andWindows10:

Chapter1.Productoverview11

–LenovoCompanion

Yourcomputer’sbestfeaturesandcapabilitiesshouldbeeasytoaccessandunderstand.WithLenovo
Companion,theyare.UseLenovoCompaniontodothefollowing:

–Optimizeyourcomputer’sperformance,monitoryourcomputer’shealth,andmanageupdates.
–Accessyouruserguide,checkwarrantystatus,andviewaccessoriescustomizedforyourcomputer.
–Readhow-toarticles,exploreLenovoforums,andstayup-to-dateontechnologynewswitharticles

andblogsfromtrustedsources.

LenovoCompanionisfilledwithexclusiveLenovocontenttohelpyoulearnmoreaboutwhatyou
candowithyourcomputer.

•ForWindows7,Windows8.1,andWindows10:

–LenovoBluetoothLock

TheLenovoBluetoothLockprogramenablesyoutouseaBluetoothdevice(suchasyoursmartphone)
asaproximity-basedunitforlockingorunlockingyourcomputerautomatically.Bydetectingthe
distancebetweenyourcomputerandthepredefinedBluetoothdevicethatyouarecarrying,theLenovo
BluetoothLockprogramautomaticallylocksyourcomputerwhenyouwalkawayandunlocksyour
computerwhenyoucomeback.Thisisasimplewaytoprotectyourcomputeragainstunauthorized
accessincasethatyouforgettolockyourcomputer.

–LenovoDeviceExperienceorLenovoPCExperience

TheLenovoDeviceExperienceorLenovoPCExperienceprogramhelpsyouworkmoreeasilyand
securely.TheprogramprovideseasyaccesstoLenovoThinkVantageToolsorLenovoTools,important
settingsandinformationaboutyourcomputer,theLenovoSupportWebsite,andsoon.

–LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,
alongwithhintsandtipsformaximumsystemperformance.

–PowerManager

ThePowerManagerprogramprovidesconvenient,flexible,andcompletepowermanagementfor
yourcomputer.Itenablesyoutoadjustyourcomputerpowersettingstoachievethebestbalance
betweenperformanceandpowersaving.

12ThinkCentreE63zUserGuide

Chapter2.Usingyourcomputer

Thischapterprovidesinformationaboutthefollowingtopics:

•“Registeringyourcomputer”onpage13

•“UsingWindowsshortcutkeys”onpage13

•“Usingthewheelmouse”onpage14

•“Settingthecomputervolume”onpage14

•“AddinganicontotheWindowsnotificationarea”onpage14

•“Managingpower”onpage15

•“Usingthesingle-touchormulti-touchfeature”onpage15

•“NavigatingamongscreensontheWindows8.1operatingsystem”onpage16

•“AccessingControlPanelontheWindows8.1operatingsystem”onpage17

•“Frequentlyaskedquestions”onpage17

Registeringyourcomputer

WhenyouregisteryourcomputerwithLenovo,youenterrequiredinformationintoaLenovodatabase.The
informationenablesLenovotocontactyouwhenthereisarecallorothersevereproblemandprovide
quickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand
servicestoregisteredusers.

ToregisteryourcomputerwithLenovo,ensurethatyourcomputerisconnectedtotheInternet.Then,goto
http://www.lenovo.com/registerandfollowtheinstructionsonthescreen.

UsingWindowsshortcutkeys

Boththestandardkeyboardandthefingerprintreaderkeyboardprovidethreekeysyoucanusewithyour
MicrosoftWindowsoperatingsystem.

•ThetwoWindowslogokeysarelocatedbesidetheAltkeyoneithersideofthespacebar.Theyfeature
theWindowslogo.OntheWindows7orWindows10operatingsystem,presstheWindowskey
toopentheStartmenu.OntheWindows8.1operatingsystem,presstheWindowskeytoswitch

betweenthecurrentworkspaceandtheStartscreen.ThestyleoftheWindowslogovariesdepending
onthekeyboardtype.

•Thecontext-menukeyislocatednexttotheCtrlkeyontherightsideoftheSpacebar.Pressingthe
context-menukeyopensthecontextmenufortheactiveprogram,icon,orobject.

Note:YoucanusethemouseortheUpandDownarrowkeystohighlightmenuselections.

©CopyrightLenovo2014,2016

13

Usingthewheelmouse

Thewheelmousehasthefollowingcontrols:

1PrimarymousebuttonUsethisbuttontoselectorstartaprogramormenuitem.

2Wheel

3Secondarymousebutton

Youcanswitchthefunctionoftheprimaryandsecondarymousebuttonsandchangeotherdefaultbehavior
throughthemousepropertiesfunctionintheWindowsControlPanel.

Usethewheeltocontrolthescrollingactionofthemouse.Thedirectioninwhichyou
rotatethewheelcontrolsthedirectionofthescrollingaction.

Usethisbuttontodisplayamenufortheactiveprogram,icon,orobject.

Settingthecomputervolume

Tosetthecomputervolume,dothefollowing:

1.ClickthevolumeiconintheWindowsnotificationareaonthetaskbar.

Note:IfthevolumeiconisnotdisplayedintheWindowsnotificationarea,addtheicontothe
notificationarea.See“AddinganicontotheWindowsnotificationarea”onpage14.

2.Followtheinstructionsonthescreentoadjustthevolume.Clickthespeakericontomutetheaudio.

AddinganicontotheWindowsnotificationarea

ToaddanicontotheWindowsnotificationarea,dothefollowing:

1.Clickthearrownexttothenotificationareatoviewhiddenicons.Then,clickthedesirediconand
dragittothenotificationarea.

2.Iftheiconisnotdisplayed,turnontheicon.
a.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
ViewControlPanelusingLargeiconsorSmallicons,andthenclickNotificationAreaIcons➙
Turnsystemiconsonoroff.

•ForWindows8.1:OpenControlPanel.ViewControlPanelusingLargeiconsorSmallicons,and
thenclickNotificationAreaIcons➙T urnsystemiconsonoroff.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“Accessing
ControlPanelontheWindows8.1operatingsystem”onpage17

•ForWindows10:ClicktheStartbuttontoopentheStartmenu.Then,clickSettings➙System
➙Notifications&actions➙T urnsystemiconsonoroff.

b.Turnonthedesiredicon.

.

14ThinkCentreE63zUserGuide

3.IftheiconisstillnotdisplayedintheWindowsnotificationarea,repeatstep1.

Managingpower

Powermanagementreducesthepowerconsumptionofcertaincomponentsofthecomputersuchasthe
systempowersupply,processor,harddiskdrives,andsomemonitors.

Advancedconfigurationandpowerinterface(ACPI)BIOS

BeinganACPIBIOSsystem,theoperatingsystemisallowedtocontrolthepowermanagementfeatures
ofthecomputerandthesettingforAdvancedPowerManagement(APM)BIOSmodeisignored.Not
alloperatingsystemssupportACPIBIOSmode.

AutomaticPower-onfeatures

TheAutomaticPower-OnfeatureswithinthePowerManagementmenuallowyoutoenableanddisable
featuresthatturnonthecomputerautomatically.

•WakeUponAlarm:Y oucanspecifyadateandtimeatwhichthecomputerwillbeturnedon
automatically.Thiscanbeeitherasingleeventoradailyevent.

•WakeonLAN:Ifthecomputerhasaproperlyconfiguredtoken-ringorEthernetLANadaptercardthatis
WakeonLAN-enabledandthereisremotenetworkmanagementsoftware,youcanusetheWakeonLAN
feature.WhenyousetWakeonLANtoEnabled,thecomputerwillturnonwhenitreceivesaspecific
signalfromanothercomputeronthelocalareanetwork(LAN).

ToenabletheWakeonLANfunctionortheWakeUponAlarmfunctionontheWindows8.1operating
system,dothefollowing:

1.OpenControlPanel.

2.ClickHardwareandSound➙PowerOptions.

3.Intheleftpanel,clickChoosewhatthepowerbuttondoes.

4.IntheShutdownsettingsection,clearT urnonfaststartup.

Note:Ifthesettingsareunavailable,clickChangesettingsthatarecurrentlyunavailable.

5.ClickSavechanges.

Usingthesingle-touchormulti-touchfeature

Note:Thesingle-touchandmulti-touchfeaturesareavailableonlyonsomemodels.

Dependingonyourcomputermodel,yourcomputercomeswiththesingle-touchormulti-touchfeature.
Thesingle-touchfeatureenablesyoutouseonlyonefingeratatimetointeractwithyourcomputer.The
multi-touchfeatureenablesyoutouseoneortwofingerstointeractwithyourcomputer.Forexample,you
canzoomin,zoomout,scroll,orrotateonthetouchscreenwithtwofingerswhilereadingoreditinga
document.

Tousethesingle-touchormulti-touchfeature,dothefollowing:

•Tomakeasingleclick,tapthetouchscreenoncewithyourfinger.

•Tomakeadouble-click,taptwicewithoutpausing.

•Tomakearight-click,tapthetouchscreenonceandthenholdyourfingeronthetouchscreenuntila
roundcircleisdisplayed.Then,liftyourfingeroffthetouchscreensothatacontextmenuisdisplayed.
Youcanmakeyourselectiononthemenu.

Chapter2.Usingyourcomputer15

NavigatingamongscreensontheWindows8.1operatingsystem

Tonavigateamongthedesktop,theStartscreen,andapplicationsopenedfromtheStartscreenonthe
Windows8.1operatingsystem,dooneofthefollowing:

•FromtheStartscreen,dooneofthefollowingtonavigatetothemostrecentlyaccessedworkspace
(application,setting,ordesktop):

–Usingapointingdevice:Movethepointertotheextremebottom-leftcornerofthescreenuntilthe

Windowsscreen-controlicon

–Usingatouchscreen:Swipeinandoutontheleftedgeofthescreen.Representationsofallavailable

workspacesaredisplayedalongtheleftedgeofthescreen.T aptheWindowsscreen-controlicon

atthebottom.

Note:TheWindowsscreen-controliconisdisplayedonlywhenyouhaveatleastoneactive
workspaceinthebackgroundofthesystem.

•FromthedesktoporanyotherworkspacethatisopenedfromtheStartscreen,dooneofthefollowingto
navigatetotheStartscreen:

–Usingapointingdevice:

isdisplayed;thenclicktheicon.

–Fromthedesktop,clicktheWindowsscreen-controlicon
–Fromanyotherworkspace,movethepointertotheextremebottom-leftcornerofthescreenuntil

theWindowsscreen-controlicon

–Usingatouchscreen:Dooneofthefollowing:

–Fromthedesktop,taptheWindowsscreen-controliconinthebottom-leftcornerofthescreen.
–Fromanyotherworkspace,dooneofthefollowing:

•Swipeinandoutontheleftedgeofthescreen.Representationsofallavailableworkspaces
aredisplayedalongtheleftedgeofthescreen.TaptheWindowsscreen-controlicon

thebottom.

•Swipeinfromtherightedgeofthescreentodisplaythecharms;thentapStart.

•Fromanyworkspace(Startscreen,desktop,PCsettings,orapplicationopenedfromtheStartscreen),go
toanotherpreviously-openedworkspaceusinganyofthefollowingprocedures:

–Tonavigatetoapreviouslyaccessedworkspace(application,setting,ordesktop),dooneofthe

following:

–Usingapointingdevice:

1.Dooneofthefollowing:

•Movethepointertotheextremetop-leftcornerofthescreenandthenmovethepointer
downwardalongtheleftedgeofthescreen.

•Movethepointertotheextremebottom-leftcornerofthescreenandthenmovethepointer
upwardalongtheleftedgeofthescreen.

isdisplayed;thenclicktheicon.

inthebottom-leftcornerofthescreen.

at

Representationsofallavailableworkspacesaredisplayedalongtheleftedgeofthescreen.

Note:OnlyactiveworkspacesthatyouhaveaccessedduringthecurrentWindowssessionare
displayedalongtheleftedge.Ifyoucloseanactiveworkspace,itsrepresentationwillnotbe
displayedalongtheleftedgeofthescreen.

2.Clicktherepresentation.

–Usingatouchscreen:

16ThinkCentreE63zUserGuide

•Method1

1.Swipeinandoutontheleftedgeofthescreen.Representationsofallavailableworkspaces
aredisplayedalongtheleftedgeofthescreen.

2.T apthedesiredworkspace.

•Method2

1.Swipeinfromtheleftedgeofthescreentonavigatetothenextavailableworkspace.

2.Repeatstep1untilyounavigatetothedesiredworkspace.

–Tonavigatetothemostrecentlyaccessedworkspace(application,PCsettings,ordesktop),doone

ofthefollowing:

–Usingapointingdevice:Movethepointertotheextremetop-leftcornerofthescreenuntilthe

Windowsscreen-controlicon

–Usingatouchscreen:Swipeinfromtheleftedgeofthescreen.

ForinformationaboutusingotherfeaturesoftheWindows8.1operatingsystem,opentheHelp+Tips
applicationfromtheStartscreenorAppsscreen,orrefertotheWindowshelpsystem.Formoreinformation,
see“Windowshelpsystem”onpage69.

isdisplayed;thenclicktheicon.

AccessingControlPanelontheWindows8.1operatingsystem

OntheWindowsoperatingsystem,youcanviewandchangecomputersettingsthroughControlPanel.To
accessControlPanelontheWindows8.1operatingsystem,dooneofthefollowing:

•Fromthedesktop

1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.

2.ClickSettings.

3.ClickControlPanel.

•FromtheStartscreen

1.Clickthedownarrowinthebottom-leftcornerofthescreentogototheAppsscreen.

2.Scrolltotherightside,andclickControlPanelintheWindowsSystemsection.

Frequentlyaskedquestions

Thefollowingareafewtipsthatwillhelpyouoptimizetheuseofyourcomputer.

CanIgetmyuserguideinanotherlanguage?

TheuserguideisavailableinvariouslanguagesontheLenovoSupportWebsiteat:
http://www.lenovo.com/UserManuals

WhereismyrecoverydiscsetorrecoveryUSBkey?

DependingonyourWindowsversion,yourcomputercomeswitharecoverydiscsetorrecovery
USBkey.Ifyourcomputerdoesnotcomewithit,contacttheLenovoCustomerSupportCenterto
orderarecoverydiscsetorrecoveryUSBkey.ForalistofLenovoSupportphonenumbers,goto
http://www.lenovo.com/support/phone.Ifyoucannotfindthesupporttelephonenumberforyourcountry
orregion,contactyourLenovoreseller.

WherecanIfindhelpabouttheWindowsoperatingsystem?

See“Windowshelpsystem”onpage69.

Chapter2.Usingyourcomputer17

CanIchangetheWindows8.1startupbehaviortoopeneitherthedesktoportheStartscreen?

OntheWindows8.1operatingsystem,youcansetthecomputertoopeneitherthedesktoportheStart
screenbydefault.Tosetthedefaultstartupscreen,dothefollowing:

1.Onthedesktop,moveyourpointertothetaskbaratthebottomofthescreenandright-clickonthe
taskbar.

2.ClickProperties.TheTaskbarandNavigationpropertieswindowisdisplayed.

3.OntheNavigationtab,locatetheStartscreensection,andthendooneofthefollowing:

•Tosetthedesktopasyourdefaultstartupscreen,selectWhenIsigninorcloseallappsona

screen,gotothedesktopinsteadofStartsoacheckisvisible.

•TosettheStartscreenasyourdefaultstartupscreen,removethecheckfromtheWhenIsigninor

closeallappsonthescreen,gotodesktopinsteadofStartcheckbox.

4.ClickOKtosavethenewsetting.

18ThinkCentreE63zUserGuide

Chapter3.Youandyourcomputer

Thischapterprovidesinformationaboutaccessibility,comfort,andrelocatingyourcomputertoother
countriesorregions.

Accessibilityandcomfort

Goodergonomicpracticeisimportanttogetthemostfromyourpersonalcomputerandtoavoiddiscomfort.
Arrangeyourworkplaceandtheequipmentyouusetosuityourindividualneedsandthekindofwork
thatyouperform.Inaddition,usehealthyworkhabitstomaximizeyourperformanceandcomfortwhile
usingyourcomputer.

Thefollowingtopicsprovideinformationaboutarrangingyourworkarea,settingupyourcomputer
equipment,andestablishinghealthyworkhabits.

Arrangingyourworkspace

Togetthemostfromyourcomputer,arrangeboththeequipmentyouuseandyourworkareatosuityour
needsandthekindofworkyoudo.Y ourcomfortisofforemostimportance,butlightsources,aircirculation,
andthelocationofelectricaloutletscanalsoaffectthewayyouarrangeyourworkspace.

Comfort

Althoughnosingleworkingpositionisidealforeveryone,hereareafewguidelinestohelpyoufinda
positionthatsuitsyoubest.

Sittinginthesamepositionforalongtimecancausefatigue.Thebackrestandseatofyourchairshould
adjustindependentlyandprovidegoodsupport.Theseatshouldhaveacurvedfronttorelievepressureon
thethighs.Adjusttheseatsothatyourthighsareparalleltothefloorandyourfeetareeitherflatonthe
floororonafootrest.

Whenusingthekeyboard,keepyourforearmsparalleltothefloorandyourwristsinacomfortableposition.
Usealighttouchonthekeyboardandyourhandsandfingersrelaxed.Changetheangleofthekeyboard
formaximumcomfortbyadjustingthepositionofthekeyboardfeet.

Adjustthemonitorsothetopofthescreenisat,orslightlybelow,eyelevel.Placethemonitorata
comfortableviewingdistance,usually51–61cm(20–24inches).Then,positionthemonitorsothatyoucan
viewitwithouttwistingyourbody.Also,positionotherequipmentyouuseregularly,suchasthetelephone
oramouse,withineasyreach.

©CopyrightLenovo2014,2016

19

Glareandlighting

Positionthemonitortominimizeglareandreflectionsfromoverheadlights,windows,andotherlightsources.
Reflectedlightfromshinysurfacescancauseannoyingreflectionsonyourmonitorscreen.Placethe
monitoratrightanglestowindowsandotherlightsources,whenpossible.Reduceoverheadlighting,if
necessary,byturningofflightsorusinglowerwattagebulbs.Ifyouinstallthemonitornearawindow,use
curtainsorblindstoblockthesunlight.Youcanadjustthebrightnessandcontrastcontrolsonthemonitor
astheroomlightingchangesthroughouttheday.

Whereitisimpossibletoavoidreflectionsortoadjustthelighting,anantiglarefilterplacedoverthescreen
mightbehelpful.However,thesefiltersmightaffecttheclarityoftheimageonthescreen;trythemonlyafter
youhaveexhaustedothermethodsofreducingglare.

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodicallyusingasoftclothasdirectedinyourmonitordocumentation.

Aircirculation

Yourcomputerandmonitorproduceheat.Thecomputerhasafanthatpullsinfreshairandforcesouthot
air.Themonitorletshotairescapethroughvents.Blockingtheairventscancauseoverheating,whichmight
resultinamalfunctionordamage.Placethecomputerandmonitorsothatnothingblockstheairvents;
usually,51mm(2inches)ofairspaceissufficient.Also,ensurethattheventedairisnotblowingonpeople.

Electricaloutletsandcablelengths

Thefollowingfactorsmightdeterminethefinalplacementofyourcomputer:

•Locationofelectricaloutlets

•Lengthofpowercords

•Lengthofthecablesthatareconnectedtothemonitorandotherdevices

Whenarrangingyourworkspace:

•Avoidtheuseofextensioncords.Whenpossible,plugthecomputerpowercorddirectlyintoanelectrical
outlet.

•Keeppowercordsandcablesneatlyroutedawayfromwalkwaysandotherareaswheretheymight
getkickedaccidentally.

Formoreinformationaboutpowercords,see“Powercordsandpoweradapters”onpageiv

.

Accessibilityinformation

Lenovoiscommittedtoprovidinguserswhohavehearing,vision,andmobilitylimitationswithgreater
accesstoinformationandtechnology.Thissectionprovidesinformationaboutthewaystheseuserscanget
themostoutoftheircomputerexperience.Y oualsocangetthemostup-to-dateaccessibilityinformation
fromthefollowingWebsite:
http://www.lenovo.com/accessibility

Keyboardshortcuts

Thefollowingtablecontainskeyboardshortcutsthatcanhelpmakeyourcomputereasiertouse.

Note:Dependingonyourkeyboard,someofthefollowingkeyboardshortcutsmightnotbeavailable.

20ThinkCentreE63zUserGuide

KeyboardshortcutFunction

Windowslogokey+U

RightShiftforeightseconds

ShiftfivetimesTurnonorturnoffStickyKeys

NumLockforfivesecondsTurnonorturnoffToggleKeys

LeftAlt+LeftShift+NumLock

LeftAlt+LeftShift+PrtScn(orPrtSc)TurnonorturnoffHighContrast

OpenEaseofAccessCenter

TurnonorturnoffFilterKeys

TurnonorturnoffMouseKeys

Formoreinformation,gotohttp://windows.microsoft.com/,andthenperformasearchusinganyofthe
followingkeywords:keyboardshortcuts,keycombinations,shortcutkeys.

EaseofAccessCenter

EaseofAccessCenterontheWindowsoperatingsystemenablesuserstoconfiguretheircomputersto
suittheirphysicalandcognitiveneeds.

TouseEaseofAccessCenter,dothefollowing:

1.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.View
ControlPanelusingLargeiconsorSmallicons,andthenclickEaseofAccessCenter.

•ForWindows8.1:Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythe
charms.Then,clickSettings➙ChangePCsettings➙EaseofAccess.

•ForWindows10:ClicktheStartbuttontoopentheStartmenu.Then,clickSettings➙Easeof
Access.

2.Choosetheappropriatetoolbyfollowingtheinstructionsonthescreen.

EaseofAccessCentermainlyincludesthefollowingtools:

•Magnifier
Magnifierisausefulutilitythatenlargestheentirescreenorpartofthescreensothatyoucansee

theitemsbetter.

•Narrator
Narratorisascreenreaderthatreadsaloudwhatisdisplayedonthescreenanddescribeseventssuchas

errormessages.

•On-ScreenKeyboard
Ifyouprefertotypeorenterdataintoyourcomputerusingamouse,joystick,orotherpointingdevice

insteadofaphysicalkeyboard,youcanuseOn-ScreenKeyboard.On-ScreenKeyboarddisplaysavisual
keyboardwithallthestandardkeys.

•HighContrast
HighContrastisafeaturethatheightensthecolorcontrastofsometextandimagesonyourscreen.Asa

result,thoseitemsaremoredistinctandeasiertoidentify.

•Personalizedkeyboard
Adjustkeyboardsettingstomakeyourkeyboardeasiertouse.Forexample,youcanuseyourkeyboard

tocontrolthepointerandtypecertainkeycombinationseasier.

•Personalizedmouse
Adjustmousesettingstomakeyourmouseeasiertouse.Forexample,youcanchangethepointer

appearanceandmakeiteasiertomanagewindowswiththemouse.

Chapter3.Youandyourcomputer21

SpeechRecognition

SpeechRecognitionenablesyoutocontrolyourcomputerbyvoice.

Usingonlyyourvoice,youcanstartprograms,openmenus,clickobjectsonthescreen,dictatetextinto
documents,andwriteandsende-mails.Everythingyoudowiththekeyboardandmousecanbedonewith
onlyyourvoice.

TouseSpeechRecognition,dothefollowing:

1.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.

•ForWindows8.1:OpenControlPanel.See“AccessingControlPanelontheWindows8.1operating
system”onpage17.

•ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclickControl
Panel.

2.ViewControlPanelusingLargeiconsorSmallicons,andthenclickSpeechRecognition.

3.Followtheinstructionsonthescreen.

Screen-readertechnologies

Screen-readertechnologiesareprimarilyfocusedonsoftwareprograminterfaces,helpinformationsystems,
andvariousonlinedocuments.Foradditionalinformationaboutscreenreaders,seethefollowing:

•UsingPDFswithscreenreaders:
http://www.adobe.com/accessibility.html?promoid=DJGVE

•UsingtheJAWSscreenreader:
http://www.freedomscientific.com/jaws-hq.asp

•UsingtheNVDAscreenreader:
http://www.nvaccess.org/

Screenresolution

Youcanmakethetextandimagesonyourscreeneasiertoreadbyadjustingthescreenresolutionofyour
computer.

Toadjustthescreenresolution,dothefollowing:

1.Right-clickablankareaonthedesktop.

2.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7orWindows8.1:ClickScreenresolution.

•ForWindows10:ClickDisplaysettings.OntheDisplaytab,clickAdvanceddisplaysettings.

3.Followtheinstructionsonthescreen.

Note:Settingtheresolutiontoolowmightpreventsomeitemsfromfittingonthescreen.

Customizableitemsize

Youcanmaketheitemsonyourscreeneasiertoreadbychangingtheitemsize.

•Tochangetheitemsizetemporarily,usetheMagnifiertoolinEaseofAccessCenter.See“Easeof
AccessCenter”onpage21

.

•Tochangetheitemsizepermanently,dothefollowing:

–Changethesizeofalltheitemsonyourscreen.

22ThinkCentreE63zUserGuide

1.Right-clickablankareaonthedesktop.

2.DependingonyourWindowsversion,dooneofthefollowing:

–ForWindows7orWindows8.1:ClickScreenresolution➙Maketextandotheritemslarger

orsmaller.

–ForWindows10:ClickDisplaysettings.

3.Changetheitemsizebyfollowingtheinstructionsonthescreen.

4.ClickApply.Thischangewilltakeeffectthenexttimeyoulogintotheoperatingsystem.

–ChangethesizeoftheitemsonaWebpage.

PressandholdCtrl,andthenpresstheplus-signkey(+)toenlargeortheminus-signkey(-)to
reducethetextsize.

–Changethesizeoftheitemsonthedesktoporawindow.

Note:Thisfunctionmightnotworkonsomewindows.
Ifyourmousehasawheel,pressandholdCtrl,andthenscrollthewheeltochangetheitemsize.

Industry-standardconnectors

Yourcomputerprovidesindustry-standardconnectorsthatenableyoutoconnectassistivedevices.

Formoreinformationaboutthelocationandfunctionoftheconnectors,see“Locations”onpage1.

TTY/TDDconversionmodem

Yourcomputersupportstheuseofatexttelephone(TTY)orthetelecommunicationsdeviceforthedeaf
(TDD)conversionmodem.ThemodemmustbeconnectedbetweenyourcomputerandaTTY/TDD
telephone.Then,youcantypeamessageonyourcomputerandsendittothetelephone.

Documentationinaccessibleformats

Lenovoprovideselectronicdocumentationinaccessibleformats,suchasproperlytaggedPDFfilesor
HyperTextMarkupLanguage(HTML)files.Lenovoelectronicdocumentationisdevelopedtoensure
thatvisuallyimpaireduserscanreadthedocumentationthroughascreenreader.Eachimageinthe
documentationalsoincludesadequatealternativetextsothatvisuallyimpaireduserscanunderstandthe
imagewhentheyuseascreenreader.

Movingyourcomputertoanothercountryorregion

Whenyoumoveyourcomputertoanothercountryorregion,youmusttakelocalelectricalstandards
intoconsideration.

Ifyourelocateyourcomputertoacountryorregionthatusesanelectricaloutletstyledifferentfromthe
typeyouarecurrentlyusing,youhavetopurchaseeitheranelectricalplugadapteroranewpowercord.
YoucanorderapowercorddirectlyfromLenovo.

Forpowercordinformationandpartnumbers,goto:
http://www.lenovo.com/powercordnotice

Chapter3.Youandyourcomputer23

24ThinkCentreE63zUserGuide

Chapter4.Security

Thischapterprovidesinformationabouthowtoprotectyourcomputerfromtheftandunauthorizeduse.

Securityfeatures

Thefollowingsecurityfeaturesareavailableonyourcomputer:

•ComputraceAgentsoftwareembeddedinfirmware
TheComputraceAgentsoftwareisanITassetmanagementandcomputertheftrecoverysolution.

Thesoftwaredetectsifchangeshavebeenmadeonthecomputer,suchashardware,software,or
thecomputercall-inlocation.

Note:YoumighthavetopurchaseasubscriptiontoactivatetheComputraceAgentsoftware.

•AbilitytoenableanddisabledevicesandUSBconnectors
Formoreinformation,see“Enablingordisablingadevice”onpage31

.

©CopyrightLenovo2014,2016

25

AttachingaKensington-stylecablelock

YoucanuseaKensington-stylecablelocktosecureyourcomputertoadesk,table,orothernon-permanent
fixture.Connectthelocktothesecurity-lockslotattherearofyourcomputer.Dependingonthetype
selected,thelockcanbeoperatedwithakeyorcombination.Thelockalsolocksthebuttonsusedtoopen
thecomputercover.Thisisthesametypeoflockusedonmanynotebookcomputers.Y oucanordersucha
lockdirectlyfromLenovobysearchingforKensingtonat:
http://www.lenovo.com/support

Figure5.Kensington-stylecablelock

Usingpasswords

YoucansetavarietyofpasswordsthroughtheMicrosoftWindowsoperatingsystemandthroughtheBIOS
ofyourcomputertohelpdeterunauthorizeduseofyourcomputer.

BIOSpasswords

YoucanusetheBIOSSetupUtilityprogramtosetpasswordstopreventunauthorizedaccesstoyour
computeranddata.Thefollowingtypesofpasswordsareavailable:

•Power-onpassword

•Harddiskpassword

•Administratorpassword

FormoreinformationaboutBIOSpasswords,see“UsingBIOSpasswords”onpage30
setanypasswordstouseyourcomputer.However,usingpasswordsimprovescomputingsecurity.

26ThinkCentreE63zUserGuide

.Youdonothaveto

Windowspasswords

DependingonyourversionoftheWindowsoperatingsystem,youcanuseWindowspasswordsfora
varietyoffeatures,includingaccesscontrolandindividualusersettings.Formoreinformation,seethe
Windowshelpsystem.

Usingandunderstandingfirewalls

Afirewallcanbehardware,software,oracombinationofbothdependingonthelevelofsecurityrequired.
Firewallsworkonasetofrulestodeterminewhichinboundandoutboundconnectionsareauthorized.If
yourcomputerispreinstalledwithafirewallprogram,ithelpsprotectagainstcomputerInternetsecurity
threats,unauthorizedaccess,intrusions,andInternetattacks.Italsoprotectsyourprivacy.Formore
informationabouthowtousethefirewallprogram,refertothehelpsystemofyourfirewallprogram.

TheWindowsoperatingsystempreinstalledonyourcomputerprovidestheWindowsFirewall.Fordetailson
usingtheWindowsFirewall,referto“Windowshelpsystem”onpage69

.

Protectingdataagainstviruses

Yourcomputerispreinstalledwithanantivirusprogramtohelpyouguardagainst,detect,andeliminate
viruses.

Lenovoprovidesafullversionofantivirussoftwareonyourcomputerwithafree30-daysubscription.After
30days,youmustrenewthelicensetocontinuereceivingtheantivirussoftwareupdates.

Note:Virusdefinitionfilesmustbekeptup-to-datetoguardagainstnewviruses.

Formoreinformationabouthowtouseyourantivirussoftware,refertothehelpsystemofyourantivirus
software.

Chapter4.Security27

28ThinkCentreE63zUserGuide

Chapter5.Advancedconfiguration

Thischapterprovidesthefollowinginformationtohelpyouconfigurethecomputer:

•“UsingtheSetupUtilityprogram”onpage29

•“UpdatingorrecoveringtheBIOS”onpage33

UsingtheSetupUtilityprogram

TheSetupUtilityprogramisusedtoviewandchangetheconfigurationsettingsofyourcomputer,regardless
ofwhichoperatingsystemyouareusing.However,theoperatingsystemsettingsmightoverrideanysimilar
settingsintheSetupUtilityprogram.

StartingtheSetupUtilityprogram

TostarttheSetupUtilityprogram,dothefollowing:

1.Ensurethatyourcomputeristurnedoff.

2.RepeatedlypressandreleasetheF1keywhenturningonthecomputer.Whenyouhearmultiple
beepsorseealogoscreen,releasetheF1key.

Note:Ifapower-onpasswordoranadministratorpasswordhasbeenset,theSetupUtilityprogram
menuwillnotbedisplayeduntilyouenterthecorrectpassword.Formoreinformation,see“Using
BIOSpasswords”onpage30

.

WhenthePOSTdetectsthattheharddiskdrivehasbeenremovedfromyourcomputerorthememorysize
hasdecreased,anerrormessagewillbedisplayed.Youmustdooneofthefollowing:

•PressF1toentertheSetupUtilityprogram.

Note:AfteryouentertheSetupUtilityprogram,pressF10tosavechangesandexittheSetupUtility
program.PressEnterwhenpromptedtoconfirmtheexit.Theerrormessagewillnotbedisplayedagain.

•PressF2tobypasstheerrormessageandlogintotheoperatingsystem.

Note:YouhavetoenabletheconfigurationchangedetectionfeatureforthePOSTtodetecttheremovalof
theharddiskdrive.Toenabletheconfigurationchangedetectionfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity➙ConfigurationChangeDetection,
andpressEnter.

3.SelectEnabledandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.

Viewingandchangingsettings

TheSetupUtilityprogrammenulistsvariousitemsaboutthesystemconfiguration.Tovieworchange
settings,starttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage29.Then,follow
theinstructionsonthescreen.

Youcanuseeitherthekeyboardorthemousetonavigatethroughmenuchoices.Thekeysusedtoperform
varioustasksaredisplayedatthebottomofeachscreen.

©CopyrightLenovo2014,2016

29

UsingBIOSpasswords

ByusingtheSetupUtilityprogram,youcansetpasswordstopreventunauthorizedaccesstoyourcomputer
anddata.

Youdonothavetosetanypasswordstouseyourcomputer.However,usingpasswordsimproves
computingsecurity.Ifyoudecidetosetanypasswords,readthefollowingsections.

Passwordconsiderations

Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Forsecurityreasons,it
isrecommendedtouseastrongpasswordthatcannotbeeasilycompromised.Tosetastrongpassword,
usethefollowingguidelines:

•Haveatleasteightcharactersinlength

•Containatleastonealphabeticcharacterandonenumericcharacter

•SetupUtilityprogramandharddiskpasswordsarenotcasesensitive

•Notbeyournameoryourusername

•Notbeacommonwordoracommonname

•Besignificantlydifferentfromyourpreviouspasswords

Power-OnPassword

WhenaPower-OnPasswordisset,youarepromptedtotypeavalidpasswordeachtimethecomputeris
turnedon.Thecomputercannotbeuseduntilthevalidpasswordistypedin.

AdministratorPassword

SettinganAdministratorPassworddetersunauthorizedusersfromchangingconfigurationsettings.Ifyou
areresponsibleformaintainingtheconfigurationsettingsofseveralcomputers,youmightwanttosetan
AdministratorPassword.

WhenanAdministratorPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutryto
accesstheSetupUtilityprogram.TheSetupUtilityprogramcannotbeaccesseduntilavalidpassword
istypedin.

IfboththePower-OnPasswordandAdministratorPasswordareset,youcantypeeitherpassword.However,
youmustuseyourAdministratorPasswordtochangeanyconfigurationsettings.

HardDiskPassword

SettingaHardDiskPasswordpreventsunauthorizedaccesstothedataontheharddiskdrive.Whena
HardDiskPasswordisset,youarepromptedtotypeavalidpasswordeachtimeyoutrytoaccessthe
harddiskdrive.

Notes:

•AfteryousetaHardDiskPassword,yourdataontheharddiskdriveisprotectedeveniftheharddisk
driveisremovedfromonecomputerandinstalledinanother.

•IftheHardDiskPasswordisforgotten,thereisnowaytoresetthepasswordorrecoverdatafromthe
harddiskdrive.

Setting,changing,anddeletingapassword

Toset,change,ordeleteapassword,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage29.

2.FromtheSetupUtilityprogrammainmenu,selectSecurity.

30ThinkCentreE63zUserGuide

3.Dependingonthepasswordtype,selectSetPower-OnPassword,SetAdministratorPassword,or
HardDiskPassword.

4.Followtheinstructionsontherightsideofthescreentoset,change,ordeleteapassword.

Note:Apasswordcanbeanycombinationofupto64alphabeticandnumericcharacters.Formore
information,see“Passwordconsiderations”onpage30

.

Enablingordisablingadevice

Thissectionprovidesinformationonhowtoenableordisableuseraccesstothefollowingdevices:

USBSetupUsethisoptiontoenableordisableaUSBconnector.WhenaUSBconnectoris

disabled,thedeviceconnectedtotheUSBconnectorcannotbeused.

SATAControllerWhenthisoptionissettoDisable,alldevicesconnectedtotheSATAconnectors

(suchasharddiskdrivesoropticaldrives)aredisabledandcannotbeaccessed.

Toenableordisableadevice,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage29.

2.FromtheSetupUtilityprogrammainmenu,selectDevices.

3.Dependingonthedeviceyouwanttoenableordisable,dooneofthefollowing:

•SelectUSBSetuptoenableordisableaUSBdevice.

•SelectATADriveSetuptoenableordisableaninternalorexternalSATAdevice.

4.SelectthedesiredsettingsandpressEnter.

5.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage32.

Selectingastartupdevice

Ifyourcomputerdoesnotstartupfromadeviceasexpected,dooneofthefollowingtoselectthestartup
deviceyouwant.

Selectingatemporarystartupdevice

Usethisproceduretoselectatemporarystartupdevice.

Note:Notalldiscsandharddiskdrivesarebootable.

1.T urnonorrestartyourcomputer.

2.Whenyouseethelogoscreen,repeatedlypressandreleasetheF12key.Thestartupdevicemenu
windowisdisplayed.

3.SelectthedesiredstartupdeviceandpressEnter.Thecomputerwillstartupfromthedeviceyou
selected.

Note:Selectingastartupdevicefromthestartupdevicemenuwindowdoesnotpermanentlychange
thestartupsequence.

Selectingorchangingthestartupdevicesequence

Tovieworpermanentlychangetheconfiguredstartupdevicesequence,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage29.

2.FromtheSetupUtilityprogrammainmenu,selectStartup.

3.SelectthedevicesforthePrimaryStartupSequence,theAutomaticStartupSequence,andtheError
StartupSequence.Readtheinformationdisplayedontherightsideofthescreen.

Chapter5.Advancedconfiguration31

4.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage32.

EnablingErPLPScompliancemode

Lenovocomputersmeettheeco-designrequirementsoftheErPLot3regulation.Formoreinformation,go
to:
http://www.lenovo.com/ecodeclaration

YoucanenableErPLPScompliancemodeintheSetupUtilityprogramtoreducetheconsumptionof
electricitywhenyourcomputerisofforinsleepmode.

ToenableErPLPScompliancemodeintheSetupUtilityprogram,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage29.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙EnhancedPowerSavingMode,and
pressEnter.

3.SelectEnabledandpressEnter.

4.FromthePowermenu,selectAutomaticPowerOnandpressEnter.

5.SelectWakeonLanandpressEnter.

6.SelectDisabledandpressEnter.

7.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedtoconfirm
theexit.

WhenErPLPScompliancemodeisenabled,youcanwakeupyourcomputerbydoingoneofthefollowing:

•Pressthepowerbutton

•Enablethewakeuponalarmfeature
Thewakeuponalarmfeatureenablesyourcomputertowakeupatasettime.Toenablethewake

uponalarmfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AutomaticPowerOn,andpressEnter.

3.SelectWakeUponAlarmandpressEnter.Thenfollowtheinstructionsonthescreen.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
confirmtheexit.

•Enabletheafterpowerlossfeature
Theafterpowerlossfeatureenablesyourcomputertowakeupwhenthepowersupplyresumesaftera

suddenlossofelectricity.Toenabletheafterpowerlossfeature,dothefollowing:

1.StarttheSetupUtilityprogram.

2.FromtheSetupUtilityprogrammainmenu,selectPower➙AfterPowerLoss,andpressEnter.

3.SelectPowerOnandpressEnter.

4.PressF10tosavechangesandexittheSetupUtilityprogram.PressEnterwhenpromptedto
confirmtheexit.

ExitingtheSetupUtilityprogram

Afteryoufinishviewingorchangingsettings,pressEsctoreturntotheSetupUtilityprogrammainmenu.
YoumighthavetopressEscseveraltimes.Dooneofthefollowing:

•Ifyouwanttosavethenewsettings,pressF10tosavechangesandexittheSetupUtilityprogram.

32ThinkCentreE63zUserGuide

•Ifyoudonotwanttosavethesettings,selectExit➙DiscardChangesandExit,andthenpressEnter.
WhentheResetWithoutSavingwindowdisplays,selectY es,andthenpressEntertoexittheSetup
Utilityprogram.

•Ifyouwanttoreturntothedefaultsettings,pressF9toloadthedefaultsettings,andthenpressF10to
saveandexittheSetupUtilityprogram.

UpdatingorrecoveringtheBIOS

LenovomightmakechangesandenhancementstotheBIOS.Whenupdatesarereleased,theyareavailable
asdownloadablefilesontheLenovoWebsiteathttp://www.lenovo.com/drivers.Instructionsforusingthe
BIOSupdatesareavailableinaTXTfilethatisincludedwiththeupdatefiles.Formostmodels,youcan
downloadeitheranupdateprogramtocreateasystem-program-updatediscoranupdateprogramthat
canberunfromtheoperatingsystem.

ThischapterprovidesinformationaboutupdatingtheBIOSandhowtorecoverfromaBIOSupdatefailure.

BIOSlevels

AnincorrectlevelofBIOScancausefalseerrorsandunnecessaryFRUreplacement.Usethefollowing
informationtodeterminethecurrentlevelofBIOSinstalledinthecomputer,thelatestBIOSavailableforthe
computer,andwheretoobtainthelatestlevelofBIOS.

•TodeterminethecurrentLevelofBIOS:
–StarttheSetupUtility.
–SelectBIOSRevisionLevel.

•SourcesforobtainingthelatestlevelBIOSavailable

1.Lenovosupportwebsite:http://www.lenovo.com/support

2.LenovoCustomerSupportCenter

3.Levels1and2Support

ToupdatetheBIOS,see“UpdatingorrecoveringtheBIOS”onpage33.

Note:BIOSsettingsvarybyoperatingsystem.ChangetheBIOSsettingsbeforeinstallinganewoperating
system.See“ChangingtheBIOSsettingsbeforeinstallinganewoperatingsystem”onpage34

.

Usingsystemprograms

Systemprogramsarethebasiclayerofsoftwarebuiltintoyourcomputer.Systemprogramsincludethe
POST,theBIOS,andtheSetupUtilityprogram.ThePOSTisasetoftestsandproceduresthatare
performedeachtimeyouturnonyourcomputer.TheBIOSisalayerofsoftwarethattranslatesinstructions
fromotherlayersofsoftwareintoelectricalsignalsthatthecomputerhardwarecanexecute.Youcanusethe
SetupUtilityprogramtovieworchangetheconfigurationsettingsofyourcomputer.See“UsingtheSetup
Utilityprogram”onpage29

Thesystemboardofyourcomputerhasamodulecalledelectricallyerasableprogrammableread-only
memory(EEPROM,alsoreferredtoasflashmemory).ItenablesyoutoupdatethePOST,theBIOS,and
theSetupUtilityprogrameasily.T operformsuchanupdate,youcaneitherstartyourcomputerwitha
system-program-updatediscorrunaspecialupdateprogramfromyouroperatingsystem.

LenovomightmakechangesandenhancementstothePOSTandBIOS.Whenupdatesarereleased,they
areavailableasdownloadablefilesontheLenovoWebsiteathttp://www.lenovo.com.Instructionsforusing
thePOSTandBIOSupdatesareavailableinaTXTfilethatisincludedwiththeupdatefiles.Formost
models,youcandownloadanupdateprogramthatcanbeusedtocreateasystem-program-updatedisc
orberunfromtheoperatingsystem.

fordetailedinformation.

Chapter5.Advancedconfiguration33

ChangingtheBIOSsettingsbeforeinstallinganewoperatingsystem

BIOSsettingsvarybyoperatingsystem.ChangetheBIOSsettingsbeforeinstallinganewoperatingsystem.

TochangetheBIOSsettings,dothefollowing:

1.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage29.

2.FromtheSetupUtilityprogrammainmenu,selectExit➙OSOptimizedDefault.

3.Dependingontheoperatingsystemtobeinstalled,dooneofthefollowing:

•ToinstalltheWindows8.1(64-bit)operatingsystem,selectEnabled.

•ToinstallanoperatingsystemotherthanWindows8.1(64-bit),selectDisabled.

4.SelectYesinthewindowdisplayedandpressEntertoconfirmyourselection.

5.PressF10tosavechangesandexittheSetupUtilityprogram.See“ExitingtheSetupUtilityprogram”
onpage32.

UpdatingtheBIOS

Whenyouinstallanewprogram,hardwaredevice,ordevicedriver,youmightbeinformedtoupdate
theBIOS.Y oucanupdatetheBIOSfromyouroperatingsystemoraflashupdatedisc(supportedonly
onsomemodels).

ToupdatetheBIOS,dothefollowing:

1.Gotohttp://www.lenovo.com/drivers.

2.DownloadtheflashBIOSupdatedriverfortheoperatingsystemversionortheISOimageversion(used
tocreateaflashupdatedisc).Then,downloadtheinstallationinstructionsfortheflashBIOSupdate
driveryoudownload.

3.PrinttheinstallationinstructionsyoudownloadandfollowtheinstructionstoupdatetheBIOS.

Note:IfyouwanttoupdatetheBIOSfromaflashupdatedisc,theinstallationinstructionsmightnotprovide
theinformationabouthowtorecordtheupdatedisc.

34ThinkCentreE63zUserGuide

Chapter6.Preventingproblems

Thischapterprovidesinformationthatcanhelpyouavoidcommonproblemsandkeepyourcomputer
runningsmoothly.

Keepingyourcomputercurrent

Insomesituationsyoumightfinditnecessarytohavethemostcurrentsoftwareprograms,devicedrivers,or
operatingsystem.Thissectionexplainshowtogetthelatestupdatesforyourcomputer.

Gettingthelatestdevicedriversforyourcomputer

Attention:Reinstallingdevicedriverswillchangethecurrentconfigurationofyourcomputer.

Togetthelatestdevicedriversforyourcomputer,dooneofthefollowing:

•Downloadthedevicedriversthatarepreinstalledonyourcomputer.Gotohttp://www.lenovo.com/drivers.

•UsetheLenovoprogramorWindowsUpdate.See“Gettingthelatestsystemupdates”onpage35.

Note:ThedevicedriversprovidedbyWindowsUpdatemightnotbetestedbyLenovo.Itisrecommended
thatyougetdevicedriversfromLenovo.

Gettingthelatestsystemupdates

Togetthelatestsystemupdatesforyourcomputer,ensurethatyourcomputerisconnectedtotheInternet
anddooneofthefollowing:

•UseoneofthefollowingLenovoprogramstogetthesystemupdates,suchasdevicedriverupdates,
softwareupdates,andBIOSupdates:

–ForWindows7orWindows8.1:UsetheSystemUpdateprogram.
–ForWindows10:UsetheLenovoCompanionprogram.

ToopentheSystemUpdateorLenovoCompanionprogram,see"Accessingaprogramonyourcomputer"
onpage4.Formoreinformationaboutusingtheprogram,refertothehelpsystemoftheprogram.

•UseWindowsUpdatetogetthesystemupdates,suchassecurityfixes,newversionsofWindows
components,anddevicedriverupdates.

1.DependingonyourWindowsversion,dooneofthefollowing:

–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.View

ControlPanelusingLargeiconsorSmallicons,andthenclickWindowsUpdate.

–ForWindows8.1:Movethepointertothetop-rightorbottom-rightcornerofthescreento

displaythecharms.Then,clickSettings➙ChangePCsettings➙Updateandrecovery➙
WindowsUpdate.

–ForWindows10:ClicktheStartbuttontoopentheStartmenu.Then,clickSettings➙Update&

security➙WindowsUpdate.

2.Followtheinstructionsonthescreen.

Cleaningandmaintenance

Withappropriatecareandmaintenanceyourcomputerwillserveyoureliably.Thefollowingtopicsoffer
informationtohelpyoukeepyourcomputerintopworkingorder.

©CopyrightLenovo2014,2016

35

Basics

Herearesomebasicpointsaboutkeepingyourcomputerfunctioningproperly:

•Keepyourcomputerinaclean,dryenvironment.Ensurethatthecomputerrestsonaflat,steadysurface.

•Donotcoveranyoftheventsinthecomputerormonitor.Theseventsprovideairflowtokeepyour
computerfromoverheating.

•Keepfoodanddrinksawayfromallpartsofyourcomputer.Foodparticlesandspillsmightmakethe
keyboardandmousestickandunusable.

•Donotgetthepowerswitchesorothercontrolswet.Moisturecandamagethesepartsandcausean
electricalhazard.

•Alwaysdisconnectapowercordbygraspingthepluginsteadofthecord.

Cleaningyourcomputer

Itisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-free
operation.

CAUTION:
Besuretoturnoffthecomputerandmonitorbeforecleaningthecomputerandmonitorscreen.

Computer

Useonlymildcleaningsolutionsandadampclothtocleanthepaintedsurfacesofthecomputer.

Keyboard

Tocleanyourcomputerkeyboard,dothefollowing:

1.Applysomeisopropylrubbingalcoholtoasoft,dust-freecloth.

2.Wipeeachkeytopsurfacewiththecloth.Wipethekeysonebyone;ifyouwipeseveralkeysatatime,
theclothmayhookontoanadjacentkeyandpossiblydamageit.Ensurethatnoliquiddripsonto
orbetweenthekeys.

3.T oremoveanycrumbsordustfrombeneaththekeys,youcanuseacamerablowerwithabrush
orcoolairfromahairdryer.

Note:Avoidsprayingcleanerdirectlyontothekeyboard.

Opticalmouse

Anopticalmouseusesalight-emittingdiode(LED)andanopticalsensortonavigatethepointer.Ifthe
pointeronthescreendoesnotmovesmoothlywiththeopticalmouse,youmightneedtocleanthemouse.

Tocleananopticalmouse,dothefollowing:

1.T urnoffyourcomputer.

2.Disconnectthemousecablefromthecomputer.

3.T urnthemouseupsidedowntocheckthelens.

•Ifthereisasmudgeonthelens,gentlycleantheareawithaplaincotton-tippedswab.

•Ifthereisdebrisinthelens,gentlyblowthedebrisawayfromthearea.

4.Checkthesurfaceonwhichyouareusingthemouse.Ifyouhaveaveryintricatepictureorpattern
beneaththemouse,itmightbedifficultforthedigitalsignalprocessortodeterminechangesinthe
mouseposition.

5.Reconnectthemousecabletothecomputer.

6.T urnyourcomputerbackon.

36ThinkCentreE63zUserGuide

Displayscreen

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodically.

Cleaningaflat-panelmonitorsurface

Tocleantheflexiblefilmsurfaceofaflat-panelcomputerdisplay,wipeitgentlywithasoft,drycloth,or
blowonthescreentoremovegritandotherlooseparticles.ThenmoistenaclothwithLCDcleanerand
wipethescreensurface.

Manycomputersupplystorescarrythespecialcleaningfluidsfordisplays.Usecleaningfluidsdevelopedfor
LCDdisplaysonly.Firstapplythefluidtoalint-free,softcloth,thencleantheLCDdisplay.Somecomputer
supplystorescarrypre-moistenedtowelettesforLCDmaintenance.

Cleaningaglass-screensurface

Tocleanaglass-screensurface,wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritand
otherlooseparticles.Thenuseasoftclothmoistenedwithanonabrasiveliquidglasscleaner.

Goodmaintenancepractices

Byperformingafewgoodmaintenancepractices,youcanmaintaingoodcomputerperformance,protect
yourdata,andbepreparedincaseofacomputerfailure.

•Keepyourcomputersoftware,devicedrivers,andoperatingsystemup-to-date.See“Keepingyour
computercurrent”onpage35.

•Emptyyourrecyclebinonaregularbasis.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersinyoure-mailapplicationonaregularbasis.

•Cleanupfilesandfreeupstoragedrivespaceandmemoryspaceoccasionallytopreventperformance
problems.See“Performanceandlockupproblems”onpage46.

•Keepalogbook.Entriesmightincludemajorsoftwareorhardwarechanges,device-driverupdates,
intermittentproblemsandwhatyoudidtoresolvethem,andotherissuesyoumighthaveexperienced.
Thecauseofaproblemmightbechangeinhardware,changeinsoftware,oranyotheractionsthatmight
havetakenplace.AlogbookcanhelpyouoraLenovotechniciandeterminethecauseofaproblem.

•Backupyourdataonthestoragedriveregularly.Y oucanrestorethestoragedrivefromabackup.
Tobackupyourdata,dooneofthefollowing:

–ForWindows7:OpentheRescueandRecoveryprogram.See“Accessingaprogramonyour

computer”onpage10
oftheprogram.

–ForWindows8.1:OpenControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthen

clickFileHistory.Followtheinstructionsonthescreen.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“AccessingControl
PanelontheWindows8.1operatingsystem”onpage17

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclickControl

Panel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickFileHistory.Followthe
instructionsonthescreen.

•Createarecoverymediumasearlyaspossible.Y oucanusetherecoverymediumtorecoveryour
operatingsystemevenifWindowsfailstostartup.

Tocreatearecoverymedium,dooneofthefollowing:

–ForWindows7:OpentheCreateRecoveryMediaprogram.See“Accessingaprogramonyour

computer”onpage10
systemoftheprogram.

.Formoreinformationaboutbackingupyourdata,refertothehelpsystem

.

.Formoreinformationaboutcreatingarecoverymedium,refertothehelp

Chapter6.Preventingproblems37

–ForWindows8.1:OpenControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthen

clickRecovery.Followtheinstructionsonthescreen.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“AccessingControl
PanelontheWindows8.1operatingsystem”onpage17

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclickControl

Panel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickRecovery.Followthe
instructionsonthescreen.

•ForWindows7,createarescuemediumasearlyaspossible.Youcanusetherescuemediumto
recoverfromfailuresthatpreventyoufromgainingaccesstotheRescueandRecoveryworkspace
onyourstoragedrive.

Tocreatearescuemedium,opentheRescueandRecoveryprogram.See“Accessingaprogramonyour
computer”onpage10
oftheprogram.

.Formoreinformationaboutcreatingarescuemedium,refertothehelpsystem

.

Movingyourcomputer

Takethefollowingprecautionsbeforemovingyourcomputer:

1.Backupallfilesanddatafromtheharddiskdrive.Thereareavarietyofbackupprogramsavailable
commercially.IfyouusetheWindows7operatingsystem,LenovoprovidestheRescueandRecovery
programtohelpyoubackupandrestoredata.See“Performingbackupandrecoveryoperations”
onpage52.

2.Removeallmediafromyourcomputer,suchasdiscs,USBstoragedevices,memorycards,andsoon.

3.T urnoffthecomputerandallattacheddevices.Yourharddiskdriveautomaticallyparkstheread/write
headinanondataarea.Thispreventsdamagetotheharddiskdrive.

4.Unplugthepowercordsfromelectricaloutlets.

5.Disconnectcommunicationcables,suchasmodemornetworkcables,fromtheoutletsfirst,andthen
disconnecttheotherendsfromthecomputer.

6.Notewhereanyremainingcablesareattachedtothecomputer;then,removethem.

7.Ifyousavedtheoriginalshippingcartonsandpackingmaterials,usethemtopacktheunits.Ifyouare
usingdifferentcartons,cushiontheunitstoavoiddamage.

38ThinkCentreE63zUserGuide

Chapter7.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutdiagnosingandtroubleshootingcomputerproblems.Ifyour
computerproblemisnotdescribedhere,seeChapter10“Gettinginformation,help,andservice”onpage69
foradditionaltroubleshootingresources.

Basictroubleshooting

Thefollowingtableprovidessomebasicinstructionstohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto
theLenovoSupportWebsiteat:
http://www.lenovo.com/support/phone

SymptomAction

Thecomputerdoesnotstart
whenyoupressthepower
button.

Themonitorscreenisblank.Ensurethat:

Thekeyboarddoesnotwork.Ensurethat:

Themousedoesnotwork.Ensurethat:

Ensurethat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
ensurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectoronthecomputer.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastissetcorrectly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

•Ifyourcomputerhasadiscretegraphicscardinstalled,besuretouseamonitor
connectoronthediscretegraphicscard.

•Thecomputeristurnedon.

•ThekeyboardissecurelyconnectedtoaPS/2keyboardconnectororaUSB
connectoronthecomputer.

•Nokeysarestuck.

•Thecomputeristurnedon.

•ThemouseissecurelyconnectedtoaPS/2mouseconnectororaUSB
connectoronthecomputer.

•Themouseisclean.Referto“Opticalmouse”onpage36forfurtherinformation.

©CopyrightLenovo2014,2016

39

SymptomAction

Theoperatingsystemdoesnot
start.

Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.

Ensurethatthestartupsequenceincludesthedevicewheretheoperatingsystem
resides.Usually,theoperatingsystemisontheharddiskdrive.Formore
information,see“Selectingastartupdevice”onpage31

Ensurethatnokeysarestuck.

.

Troubleshootingprocedure

Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:

1.Ensurethatthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.

2.Ensurethatallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.

3.EnsurethatallattacheddevicesareenabledintheBIOSsettingsofyourcomputer.Formoreinformation
aboutaccessingandchangingtheBIOSsettings,referto“UsingtheSetupUtilityprogram”onpage29.

4.Goto“T roubleshooting”onpage40andfollowtheinstructionsforthetypeofproblemyouare
experiencing.Ifthetroubleshootinginformationdoesnothelpyousolvetheproblem,continuewiththe
nextstep.

5.T ryusingapreviouslycapturedconfigurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffects.Torestorea
capturedconfiguration,dothefollowing:

a.OpenControlPanelbydoingoneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.

•ForWindows8.1:See“AccessingControlPanelontheWindows8.1operatingsystem”on
page17.

•ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclick
ControlPanel.

b.ViewControlPanelusingLargeiconsorSmallicons,andthenclickRecovery➙OpenSystem

Restore.
c.Followtheinstructionsonthescreen.
Iftheproblempersists,continuewiththenextstep.

6.Runthediagnosticprogram.See“LenovoSolutionCenter”onpage49formoreinformation.

•Ifthediagnosticprogramdetectsahardwarefailureorifyouareunabletorunthediagnostic

program,contacttheLenovoCustomerSupportCenter.SeeChapter10“Gettinginformation,help,
andservice”onpage69formoreinformation.

•Ifthediagnosticprogramdoesnotdetectahardwarefailure,continuewiththenextstep.

7.Useanantivirusprogramtoseeifyourcomputerhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.

8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter10“Getting
information,help,andservice”onpage69

formoreinformation.

Troubleshooting

Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.

40ThinkCentreE63zUserGuide

Ifthesymptomoccurredimmediatelyafteryouinstallednewsoftwareoranewhardwareoption,dothe
followingbeforereferringtothetroubleshootinginformation:

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,ensurethatyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.

2.Runthediagnosticprogramtoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftwarefollowingtheinstructionsprovidedbythemanufacturer.

Audioproblems

Thissectionprovidessolutionstoaudio-relatedproblems.

NoaudioinWindows

Solutions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,ensurethefollowing:

–TheOn/OffcontrolissettotheOnposition.
–Thespeakerpowercableisconnectedtoaproperlygrounded,functionalacelectricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,ensurethatthevolumeisnotsettoolow.

•OntheWindowsdesktop,clickthespeakericonintheWindowsnotificationarea.ThenclickMixer.
Ensurethatthemutespeakerssettingsarenotselectedandnoneofthevolumesettingsissettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
ensurethatthevolumeisnotsettoolow.

•Ensurethatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudio
connectoronthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansion
slots,theaudiofunctionbuiltintothesystemboardisdisabled.Therefore,youmustusetheaudio
connectorsontheaudioadapter.

•EnsurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperatingsystem.
IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature.The
programmustbeconfiguredtouseSoundBlasterProorSoundBlasteremulation.

•Ensurethattheaudiodevicedriversarecorrectlyinstalled.SeeWindowshelpsystemformore
information.

Soundcomesonlyfromoneexternalspeaker

Solutions:

•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.

•Ensurethatthecablethatattachestheleftspeakertotherightspeakerisconnectedfirmly.

•ClickthespeakericonintheWindowsnotificationarea.Thenclickthespeakericonontopofthevolume
control.ClicktheLevelstabandensurethattheBalancesettingsaresetcorrectly.

Intermittentproblems

Someproblemsoccuronlyoccasionallyandaredifficulttorepeat.

Solutions:

•Ensurethatallcablesandcordsaresecurelyconnectedtothecomputerandattacheddevices.

Chapter7.Troubleshootinganddiagnostics41

•Ensurethatwhenthecomputerison,thefangrillisnotblocked(thereisairflowaroundthegrill),andthe
fansareworking.Ifairflowisblockedorthefansarenotworking,thecomputermightoverheat.

•IfSmallComputerSystemInterface(SCSI)devicesareinstalled,ensurethatthelastexternaldevicein
eachSCSIchainisterminatedcorrectly.Formoreinformation,seeyourSCSIdocumentation.

Harddiskdriveproblems

Selectyoursymptomfromthefollowinglist:

•“SomeorallharddiskdrivesmissingfromtheSetupUtilityprogram”onpage42

•““NoOperatingSystemFound”messageorthesystemnotstartingfromthecorrectharddiskdrive”
onpage42

SomeorallharddiskdrivesmissingfromtheSetupUtilityprogram

Symptom:SomeorallharddiskdrivesmissingfromtheSetupUtilityprogram

Actions:

•Ensurethatallharddiskdrivesignalcablesandpowercablesareconnectedcorrectly.

•Ensurethatyourcomputerisconfiguredcorrectlytosupporttheharddiskdrives.

–IfyourcomputerisinstalledwithfiveSAT Aharddiskdrives,ensurethattheSATAharddiskdrive

enablementmodule(onetofiveharddiskdrives)isinstalled.

–IfyourcomputerisinstalledwithSASharddiskdrives,ensurethattheSASharddiskdriveenablement

module(onetofiveharddiskdrives)ortheLSIMegaRAIDSASadapterisinstalled.

Iftheseactionsdonotcorrecttheproblem,runthediagnosticprogramLenovoSolutionCenter.See
“LenovoSolutionCenter”onpage49
help,andservice”onpage69.

.Ifyouneedtechnicalassistance,seeChapter10“Gettinginformation,

“NoOperatingSystemFound”messageorthesystemnotstartingfromthecorrect
harddiskdrive

Symptom:“NoOperatingSystemFound”messageorthesystemnotstartingfromthecorrectharddiskdrive

Action:Ensurethattheharddiskdriveyourcomputerstartsfromislistedasthefirststartupdeviceinthe
SetupUtilityprogram.Referto“Selectingastartupdevice”onpage31.

Problemswiththekeyboardormouse

Thissectionprovidessolutionstokeyboard-relatedandmouse-relatedproblems.

Keysonthekeyboarddonotwork

Solutions:

•ConnectthekeyboardcabletoaUSBconnectororPS/2keyboardconnector.

•IfyouareusingaUSBkeyboard,enabletheUSBconnectorsintheBIOSsettings.Formoreinformation,
see“Enablingordisablingadevice”onpage31

•IfyouareusinganEnhancedPerformanceUSBkeyboard,usethehelpsystemintheEnhanced
PerformanceCustomizationKeyboardprogramtohelpdiagnoseproblems.

ToopentheEnhancedPerformanceCustomizationKeyboardprogram,dooneofthefollowing:

.

–OnWindows7:

1.ClickStart➙ControlPanel.

42ThinkCentreE63zUserGuide

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.

–OnWindows8.1:

1.OpenControlPanel.Formoreinformation,see“AccessingControlPanelontheWindows8.1
operatingsystem”onpage17.

2.ClickHardwareandSound.

3.ClickDevicesandPrinters.

4.Double-clickUSBEnhancedPerformanceKeyboard.

Themousedoesnotwork

Solutions:

•ConnectthemousecabletoaUSBconnectororPS/2mouseconnector.

Note:Dependingonyourkeyboard,integratedUSBconnectorsmightbeavailabletobeusedto
connectaUSBmouse.

•Installthedevicedriversforthemouse.

•IfyouareusingaUSBmouse,enabletheUSBconnectorsintheBIOSsettings.Formoreinformation,
see“Enablingordisablingadevice”onpage31

.

Thepointeronthescreendoesnotmovesmoothlywiththemouse

Solution:Cleanthemouse.Formoreinformation,see“Opticalmouse”onpage36.

Thewirelesskeyboarddoesnotwork

Solutions:

•IfthetransceivercommunicationsLEDisnoton,reconnectthetransceiverandthekeyboard.

•IfthewirelesskeyboarddoesnotworkwhenthetransceivercommunicationsLEDison,restartyour
computer.

Iftheproblempersistsaftertherestart,ensurethat:

•Thebatteriesareinstalledcorrectly.

•Thebatteriesstillretaintheircurrent.

•Thedistancefromthewirelesskeyboardtothetransceiverislessthan10m(393.7inches).

•Thetransceiverisinstalledfully.

Monitorproblems

Thissectionprovidessolutionstomonitor-relatedproblems.

Myscreengoesblankwhilethecomputerison

Solutions:Yourscreensaverorpowermanagementmighthavebeenenabled.Dooneofthefollowing:

•Pressakeytoexitthescreensaver.

•Pressthepowerbuttontoresumethecomputerfromsleeporhibernationmode.

Chapter7.Troubleshootinganddiagnostics43

ThemonitorworkswhenIturnonthecomputer,butgoesblankwhenIstartsome
applicationprograms

Solutions:

•Connectthemonitorsignalcablefromyourmonitortoanappropriateconnectoronthecomputer.A
loosecablemightcauseintermittentproblems.

•Installthedevicedriversfortheapplicationprograms.Refertothedocumentationfortheaffected
applicationprogramtocheckwhetheranydevicedriversarerequired.

Theimageappearstobeflickering

Solutions:

•Thescreenmightbeaffectedbyinterferencefromnearbyequipment.Magneticfieldsaroundother
devices,suchastransformers,appliances,fluorescentlights,andothermonitorsmightbecausingthe
problem.Movefluorescentdesklightingoranyequipmentthatproducesmagneticfieldsfartheraway
fromthescreen.Ifthisdoesnotcorrecttheproblem,turnoffthecomputer.Then,adjusttheplacementof
thecomputerandotherdevicessothattheyareatleast305mm(12inches)apart.Turnonthecomputer.

•Resettherefreshratesupportedbyyourcomputer.

1.Right-clickablankareaonthedesktop.

2.DependingonyourWindowsversion,dooneofthefollowing:

–ForWindows7orWindows8.1:ClickScreenresolution➙Advancedsettings.
–ForWindows10:ClickDisplaysettings.OntheDisplaytab,clickAdvanceddisplaysettings➙

Displayadapterproperties.

3.ClicktheMonitortab,andthenresettherefreshratetobethehighestandnoninterlaced.

Theimageisdiscolored

Solution:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Movefluorescentdesk
lightingoranyequipmentthatproducesmagneticfieldsfurtherawayfromthemonitor.Iftheproblem
persists,dothefollowing:

1.T urnoffthemonitor.

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.

3.T urnonthemonitor.

Networkingproblems

Thissectionprovidessolutionstonetworking-relatedproblems.

Ethernetproblems

Yourcomputercannotconnecttothenetwork

Symptom:Y ourcomputercannotconnecttothenetwork.

Actions:Ensurethat:

•Thecableisinstalledproperly.
ThenetworkcablemustbesecurelyconnectedtoboththeEthernetconnectorofyourcomputerand

theRJ45connectorofthehub.Themaximumallowabledistancefromthecomputertohubis100
meters.Ifthecableisconnectedandthedistanceiswithinacceptablelimitsbuttheproblempersists,try
adifferentcable.

•Thecableisinstalledproperly.

•UpdateorreinstalltheEthernetLANdriver.See“Keepingyourcomputercurrent”onpage35

.

44ThinkCentreE63zUserGuide

•Theswitchportandtheadapterhavethesameduplexsetting.
Ifyouconfiguredtheadapterforfullduplex,ensurethattheswitchportisalsoconfiguredforfullduplex.

Settingthewrongduplexmodecandegradeperformance,causedataloss,orresultinlostconnections.

•Youhaveinstalledallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.
CheckwithyourLANadministratorforthenecessarynetworkingsoftware.

Theadapterstopsworkingfornoreason

Solution:Thenetworkdriverfilesmightbecorruptormissing.Updatethedriverbyreferringtothe“Solution”
descriptionforthepreviousproblemtoensurethatthelatestdevicedriverisinstalled.

TheWakeOnLANfeatureisnotworking

Solution:EnabletheWakeOnLAN(WOL)featureintheBIOSprogram.

MycomputerisaGigabitEthernetmodelandIuseaspeedof1000Mbps,buttheconnectionfails
orerrorsoccur

Solution:ConnectthenetworkcabletotheEthernetconnectorusingCategory5wiringanda100BASE-T
hub/switch(not100BASE-X).

MycomputerisaGigabitEthernetmodel,butitcannotbeconnectedtothenetworkat1000Mbps,
butatonly100Mbps

Solutions:

•Tryanothercable.

•Setthelinkpartnertoauto-negotiate.

•Settheswitchtobe802.3ab-compliant(gigabitovercopper).

AwirelessLANproblem

Symptom:Y oucannotconnectusingthebuilt-inwirelessnetworkingcard.

Actions:

•EnsurethatyourwirelessLANdriveristhelatestversion.ChecktheWebsiteandverifythedriverversion
supportedbyAccessConnectionsisthelatestdocumentedinthereadmefile.

•Ensurethatyourcomputeriswithinrangeofawirelessaccesspoint.

•Ensurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconintheWindows
notificationarea.

•CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.

SounddoesnotcomefromtheBluetoothheadsetorheadphonebutcomesfrom
thelocalspeakereventhoughtheheadsetorheadphoneisconnectedusingthe
HeadsetprofileorAVprofile

Solution:

1.Exittheapplicationthatusesthesounddevice(forexample,WindowsMediaPlayer).

2.OpenControlPanel.

Note:FordetailedinformationonhowtoopenControlPanelonWindows8.1,see“AccessingControl
PanelontheWindows8.1operatingsystem”onpage17

3.ClickHardwareandSound➙Sound.

4.SelectthePlaybacktab.

.

Chapter7.Troubleshootinganddiagnostics45

5.IfyouareusingtheHeadsetprofile,selectBluetoothHands-freeAudio,andthenclickSetDefault.If
youareusingtheAVprofile,selectStereoAudio,andthenclickSetDefault.

6.ClickOK.

Note:Bluetoothissupportedonlyonsomecomputermodels.

Ihaveconnectedanoptiontomycomputer,butitdoesnotwork

Solution:Refertothedocumentationthatcomeswiththeoptiontoensurethatyouhaveconnectedthe
optioncorrectly.

Performanceandlockupproblems

Thissectionprovidessolutionstoperformance-relatedproblemsofyourcomputer.

Insufficientfreeharddiskdrivespace

Solutions:Freeupharddiskdrivespace.

•CleanoutyourInbox,SentItems,andDeletedItemsfoldersfromyoure-mailapplication.

•CleanupyourCdrive.

1.DependingonyourWindowsversion,dooneofthefollowing:

–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickComputer.
–ForWindows8.1:OpenFileExplorer.
–ForWindows10:ClicktheStartbuttontoopentheStartmenu,andthenclickFileExplorer➙

ThisPC.

2.Right-clickyourCdriveandthenclickProperties.

3.Checktheamountoffreespace,andthenclickDiskCleanup.

4.Alistofunnecessaryfilecategoriesisdisplayed.Selecteachfilecategoryyouwanttodelete,
andthenclickOK.

•TurnsomeWindowsfeaturesofforremovesomeunnecessaryprograms.

1.OpenControlPanelbydoingoneofthefollowing:

–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
–ForWindows8.1:See“AccessingControlPanelontheWindows8.1operatingsystem”onpage

17.

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclick

ControlPanel.

2.ViewControlPanelusingLargeiconsorSmallicons,andthenclickProgramsandFeatures.

3.Dooneofthefollowing:

–ToturnsomeWindowsfeaturesoff,clickTurnWindowsfeaturesonoroff.Followthe

instructionsonthescreen.

–Toremovesomeunnecessaryprograms,selecttheprogramyouwanttoremove,andthenclick

Uninstall/ChangeorUninstall.

Excessivenumberoffragmentedfiles

Solution:UsetheWindowsdiskdefragmentationordiskoptimizationfeaturetocleanupthefiles.

Note:Dependingonthevolumeofthestoragedrivesandamountofdatastoredonthestoragedrives,the
disk-defragmentationprocessmighttakeuptoseveralhours.

46ThinkCentreE63zUserGuide

1.Closeanyopenprogramsandwindows.

2.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickComputer.

•ForWindows8.1:OpenFileExplorer.

•ForWindows10:ClicktheStartbuttontoopentheStartmenu,andthenclickFileExplorer➙
ThisPC.

3.Right-clickyourCdriveandthenclickProperties.

4.ClicktheT oolstab.

5.DependingonyourWindowsversion,dooneofthefollowing:

•ForWindows7:ClickDefragmentnow.

•ForWindows8.1orWindows10:ClickOptimize.Selectthedesireddrive,andthenclickOptimize.

6.Followtheinstructionsonthescreen.

Theprinterdoesnotwork

Solutions:

•IfyouareusingIEEE-approvedprintersignalcables,dothefollowing:

1.Connecttheprintersignalcablefirmlytothecorrectparallel,serial,orUSBconnectoronthe
computer.

2.Loadthepapercorrectly.

3.T urnontheprinterandkeeptheprinteronline.

•Ifyouareusingnon-IEEE-approvedprintersignalcables,dothefollowing:

1.Correctlyinstalldevicedriversandsoftwarethatcomewiththeprinter.

2.Assigntheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOSsettings.For
moreinformationaboutBIOSsettings,see“UsingtheSetupUtilityprogram”onpage29

.

Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou
cannotcorrecttheproblem,havethecomputerserviced.SeeChapter10“Gettinginformation,help,
andservice”onpage69

.

Serialconnectorcannotbeaccessed

Solutions:

•Connecttheserialcabletotheserialconnectoronthecomputerandtotheserialdevice.Iftheserial
devicehasitsownpowercord,attachthepowercordtoagroundedelectricaloutlet.

•Turnontheserialdeviceandkeepthedeviceonline.

•Installanyapplicationprogramssuppliedwiththeserialdevice.Refertothedocumentationthatcomes
withtheserialdeviceformoreinformation.

•Ifyouaddedoneserial-connectoradapter,installtheadaptercorrectly.

Softwareproblems

Thissectionprovidessolutionstosoftware-relatedproblems.

Whenusingasortfeature,datescannotbesortedinthecorrectorder

Solution:Someprogramsdevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,assumingthefirsttwodigitswere19.Consequently,datescannotbesortedinthecorrectorder.

Chapter7.Troubleshootinganddiagnostics47

Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

Someapplicationprogramsdonotworkasexpected

Solutions:

•Ifyouarehavingdifficultywithperformingaspecifictaskwithinanapplicationprogram,refertothe
helpsystemfortheprogram.

•IfyouarehavingdifficultywiththeWindowsoperatingsystemoroneofitscomponents,refertothe
Windowshelpsystem.

•Checkwhethertheproblemsarecausedbyanewly-installedapplicationprogram.

1.Ensurethatthesoftwareiscompatiblewithyourcomputer.Refertotheinformationsuppliedwiththe
softwareformoreinformation.

2.Verifythatothersoftwareworkscorrectlyonyourcomputer.

3.Verifythatthesoftwareyouareusingworksonanothercomputer.

•Ifyoureceivedanyerrormessageswhileusingtheprogram,seetheprinteddocumentationthatcomes
withtheprogramorthehelpsystemforsolutions.

•CheckifanyupdatesareavailablefromyourmanufacturerorWebsite.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,dothefollowing:

1.OpenControlPanelbydoingoneofthefollowing:

–ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.
–ForWindows8.1:See“AccessingControlPanelontheWindows8.1operatingsystem”onpage

17

.

–ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclick

ControlPanel.

2.ViewControlPanelusingLargeiconsorSmallicons,andthenclickRecovery➙OpenSystem
Restore.

3.Followtheinstructionsonthescreen.

USBdeviceproblems

ThissectionprovidessolutionstoUSBdevice-relatedproblems.

MyUSBdevicecannotbeaccessed

Solutions:

•ConnecttheUSBcablefromtheUSBconnectortotheUSBdevice.IftheUSBdevicehasitsownpower
cord,connectthepowercordtoagroundedelectricaloutlet.

•TurnontheUSBdeviceandkeepthedeviceonline.

•InstallanydevicedriversorapplicationprogramssuppliedwiththeUSBdevice.Refertothe
documentationthatcomeswiththeUSBdeviceformoreinformation.

•DetachandreconnecttheUSBconnectortoresettheUSBdevice.

IcannotinstalltheWindows7operatingsystemusinganexternalUSBdevice

Solution:Gotohttp://www.lenovo.com/supporttodownloadandinstallUSBdrivers.

48ThinkCentreE63zUserGuide

Diagnostics

Thediagnosticprogramisusedtotesthardwarecomponentsofyourcomputer.Thediagnosticprogramcan
alsoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourcomputer.
Youcanusethepreinstalleddiagnosticprogramtodiagnosecomputerproblems,ifyourcomputeris
runningtheWindowsoperatingsystem.

Notes:

1.Y ourcomputerispreinstalledwiththeLenovoSolutionCenterprogramfordiagnosticpurposes.For
moreinformationabouttheLenovoSolutionCenterprogram,see“LenovoSolutionCenter”onpage49.

2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningthediagnosticprogram,save
andprintthelogfilescreatedbythediagnosticprogram.Y ouwillneedthelogfileswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.

•YourcandownloadtheLenovoSolutionCenterprogramfromhttp://www.lenovo.com/diags.

•IfyouareusingaWindowsoperatingsystemotherthanWindows7,Windows8.1,orWindows10,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.

ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage9

Note:Ifyoucannotisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprintthelog
files.Y ouwillneedthelogfileswhenyouspeaktoaLenovotechnicalsupportrepresentative.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

.

Chapter7.Troubleshootinganddiagnostics49

50ThinkCentreE63zUserGuide

Chapter8.Recoveryinformation

Thischapterprovidesinformationabouttherecoverysolutions.Thereareavarietyofmethodstochoose
fromwhenconsideringhowtorecoverfromasoftware-orhardware-relatedproblem.Somemethods
varydependingonthetypeofoperatingsystemthatisinstalled.Y oucanrestorethecomputersettings
usingaprogramortherecoverydiscset.Formoreinformationaboutusingtherecoverydiscset,see
thedocumentationthatcomeswiththediscset.

Thischaptercontainsthefollowingtopics:

•“RecoveryinformationfortheWindows7operatingsystem”onpage51

•“RecoveryinformationfortheWindows8.1operatingsystem”onpage56

•“RecoveryinformationfortheWindows10operatingsystem”onpage58

RecoveryinformationfortheWindows7operatingsystem

TherecoveryinformationinthissectiononlyappliestothecomputersthathavetheRescueandRecovery
programortheProductRecoveryprograminstalled.IftheEnhancedBackupandRestoreiconinthe
LenovoThinkVantageToolsprogramisdimmed,itindicatesthatyoumustinstalltheRescueandRecovery
programmanuallybeforeenablingitsfeatures.T oinstalltheRescueandRecoveryprogram,dothefollowing:

1.ClickStart➙AllPrograms➙LenovoThinkVantageTools,anddouble-clickEnhancedBackup
andRestore.

2.Followtheinstructionsonthescreen.

3.Whentheinstallationprocessfinishes,theEnhancedBackupandRestoreiconisactivated.

Thissectioncontainsthefollowingtopics:

•“Creatingandusingrecoverymedia”onpage51

•“Performingbackupandrecoveryoperations”onpage52

•“Creatingandusingarescuemedium”onpage54

•“Reinstallingprogramsanddevicedrivers”onpage54

•“Solvingrecoveryproblems”onpage56

Creatingandusingrecoverymedia

Recoverymediaenableyoutorestorethestoragedrivetothefactory-defaultstateandputthecomputerin
anoperationalstateafterallotherrecoverymethodsfailed.Recoverymediaareusefulifyoutransferthe
computertoanotherarea,sellthecomputer,orrecyclethecomputer.Asaprecautionarymeasure,itis
importanttocreaterecoverymediaasearlyaspossible.Thedataontherecoverymediacanbeusedfor
thefollowingpurposes:

•Reinstallingtheprogramsanddevicedriversonyourcomputer

•Reinstallingtheoperatingsystem

•ModifyingthedatafilesonthestoragedriveusingtheAdditionalFiles

Note:Therecoveryoperationsyoucanperformusingrecoverymediavarydependingontheoperating
systemfromwhichtherecoverymediawerecreated.Therecoverymediamightcontainabootmedium
andadatamedium.YourMicrosoftWindowslicensepermitsyoutocreateonlyonedatamedium.Itis
recommendedthatyoustoretherecoverymediainasafeplaceafteryouhavemadethem.

©CopyrightLenovo2014,2016

51

Creatingrecoverymedia

Note:OntheWindows7operatingsystem,youcancreaterecoverymediausingdiscsorexternalUSB

storagedevices.

TocreaterecoverymediaontheWindows7operatingsystem,clickStart➙AllPrograms➙Lenovo

ThinkVantageT ools➙FactoryRecoveryDisks.Then,followtheinstructionsonthescreen.

Usingrecoverymedia

Attention:Whenyouuserecoverymediatorestorethestoragedrivetothefactory-defaultstate,allthefiles

currentlyonthestoragedrivewillbedeleted.Thesefileswillbereplacedbythefactory-defaultfiles.

TouserecoverymediaontheWindows7operatingsystem,dothefollowing:

1.Dependingonthetypeofyourrecoverymedia,connectthebootUSBstoragedevicetothecomputer,
orinsertthebootdiscintotheopticaldrive.

2.T urnonorrestartyourcomputer.

3.Whenyouseethelogoscreen,repeatedlypressandreleasetheF12key.Thestartupdevicemenu
windowisdisplayed.

4.SelectthedesiredstartupdeviceandpressEnter.Therestoreprocessbegins.

5.Followtheinstructionsonthescreentocompletetheoperation.

Note:Afterrestoringyourcomputerstoragedrivetothefactory-defaultstate,youmighthavetoreinstall
devicedriversforsomedevices.See“Reinstallingprogramsanddevicedrivers”onpage54.

Performingbackupandrecoveryoperations

TheRescueandRecoveryprogramenablesyoutobackupallyourstoragedrivecontentsincludingthe
operatingsystem,datafiles,softwareprograms,andpersonalsettings.Youcanstorethebackupatthe
followinglocations:

•TheRescueandRecoveryworkspace

•Thesecondarystoragedriveifasecondarystoragedriveisinstalledinyourcomputer

•AnexternalUSBstoragedriveconnectedtoyourcomputer

•Anetworkdrive

•Recordablediscs(arecordableopticaldriveisrequiredforthisoption)

Afteryouhavecompletedthebackupoperation,youcanrestorepartsorwholeofthedataonthestorage
drive.

Performingabackupoperation

ToperformabackupoperationusingtheRescueandRecoveryprogramontheWindows7operating
system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClickBackupyourharddriveandselectbackupoperationoptions.Then,followtheinstructionson
thescreentocompletethebackupoperation.

Performingarecoveryoperation

Thissectionprovidesthefollowingtopics:

•“PerformingarecoveryoperationfromWindows7”onpage53

52ThinkCentreE63zUserGuide

•“PerformingarecoveryoperationfromtheRescueandRecoveryworkspace”onpage53

PerformingarecoveryoperationfromWindows7

ToperformarecoveryoperationusingtheRescueandRecoveryprogramontheWindows7operating
system,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheRestoreyoursystemfromabackupicon.

4.Followtheinstructionsonthescreentocompletetherecoveryoperation.

PerformingarecoveryoperationfromtheRescueandRecoveryworkspace

TheRescueandRecoveryworkspaceresidesinaprotectedandhiddenareaofyourstoragedrivethat
operatesindependentlyfromtheWindowsoperatingsystem.TheRescueandRecoveryworkspaceenables
youtoperformrecoveryoperationsevenifyoucannotstarttheWindowsoperatingsystem.Y oucanperform
thefollowingrecoveryoperationsfromtheRescueandRecoveryworkspace:

•Rescuefilesfromyourstoragedriveorfromabackup:
Youcanlocatefilesonyourstoragedriveandtransferthemtoanetworkdriveorotherrecordablemedia,
suchasaUSBdeviceoradisc.Thissolutionisavailableevenifyoudidnotbackupyourfilesorif
changesweremadetothefilessinceyourlastbackupoperation.Y oualsocanrescueindividualfiles
fromaRescueandRecoverybackuplocatedonyourlocalstoragedrive,anexternalUSBdevice,or
anetworkdrive.

•RestoreyourstoragedrivefromaRescueandRecoverybackup:
IfyouhavebackedupyourstoragedriveusingtheRescueandRecoveryprogram,youcanrestorethe
storagedrivefromaRescueandRecoverybackup,evenifyoucannotstarttheWindowsoperating
system.

•Restoreyourstoragedrivetothefactory-defaultstate:
Youcanrestorethecompletecontentsofyourstoragedrivetothefactory-defaultstateevenifyoucannot
starttheWindowsoperatingsystem.Ifyouhavemultiplepartitionsonyourstoragedrive,youhavethe
optiontorestoretheC:partitionandleavetheotherpartitionsintact.

Attention:YoucanrestorethestoragedrivefromaRescueandRecoverybackuporrestorethestorage
drivetothefactory-defaultsettings.Duringeitherprocess,allfilesontheprimarystoragedrivepartition
(usuallydriveC:)willbedeleted.Ifpossible,makecopiesofimportantfiles.IfyoucannotstarttheWindows
operatingsystem,youcanusetherescuefilesfeatureoftheRescueandRecoveryworkspacetocopyfiles
fromyourstoragedrivetoothermedia.

ToperformarecoveryoperationfromtheRescueandRecoveryworkspace,dothefollowing:

1.T urnonorrestartyourcomputer.

2.Whenyouseethelogoscreen,pressEnter,andthenpressF11toentertheRescueandRecovery
workspace.

3.IfyouhavesetaRescueandRecoverypassword,enteryourpasswordwhenprompted.TheRescue
andRecoveryworkspaceopensafterashortdelay.

Note:IftheRescueandRecoveryworkspacefailstoopen,see“Solvingrecoveryproblems”onpage56

4.Dooneofthefollowing:

•Torescuefilesfromyourstoragedrive,clickRescuefilesandfollowtheinstructionsonthescreen.

•TorestoreyourstoragedrivefromaRescueandRecoverybackuportorestoreyourstoragedriveto

thefactory-defaultstate,clickFullRestoreandfollowtheon-screeninstructions.

Chapter8.Recoveryinformation53

.

Note:Afterrestoringyourcomputerstoragedrivetothefactory-defaultstate,youmighthaveto
reinstalldevicedriversforsomedevices.See“Reinstallingprogramsanddevicedrivers”onpage54

FormoreinformationaboutthefeaturesoftheRescueandRecoveryworkspace,clickHelp.

Creatingandusingarescuemedium

CreaterescuemediausingdiscsorUSBstoragedevicesasearlyaspossible.Y oucanusearescuemedium
torecoverfromfailuresthatpreventyoufromgainingaccesstotheWindowsenvironmentortheRescue
andRecoveryworkspaceonyourstoragedrive.

Notes:

•Therecoveryoperationsyoucanperformusingarescuemediumvarydependingontheoperatingsystem.

•Therescuedisccanbestartedinalltypesofopticaldrives.

Creatingarescuemedium

TocreatearescuemediumontheWindows7operatingsystem,dothefollowing:

1.FromtheWindowsdesktop,clickStart➙AllPrograms➙LenovoThinkVantageT ools➙Enhanced
BackupandRestore.TheRescueandRecoveryprogramopens.

2.IntheRescueandRecoverymainwindow,clicktheLaunchadvancedRescueandRecoveryarrow.

3.ClicktheCreateRescueMediaicon.The“CreateRescueandRecoveryMedia”windowopens.

4.IntheRescueMediaarea,selectthetypeoftherescuemediumyouwanttocreate.Youcancreatea
rescuemediumusingadisc,aUSBstoragedevicewithsufficientcapacity,orasecondaryinternal
storagedrive.

5.ClickOKandfollowtheinstructionsonthescreentocreatearescuemedium.

.

Usingarescuemedium

DependingonwhetheryouhavecreatedarescuemediumusingadiscoraUSBstoragedrive,doone
ofthefollowing:

•Ifyouhavecreatedarescuemediumusingadisc,dothefollowing:

1.T urnonorrestartyourcomputer.

2.Whenyouseethelogoscreen,repeatedlypressandreleasetheF12key.Thestartupdevicemenu
windowisdisplayed.

3.Selectthedesiredopticaldriveasthefirstbootdevice.Then,inserttherescuediscintotheoptical
driveandpressEnter.Therescuemediumstarts.

•IfyouhavecreatedarescuemediumusingaUSBstoragedrive,dothefollowing:

1.ConnecttheUSBstoragedrivetooneoftheUSBconnectorsonyourcomputer.

2.T urnonorrestartyourcomputer.

3.Whenyouseethelogoscreen,repeatedlypressandreleasetheF12key.Thestartupdevicemenu
windowisdisplayed.

4.SelecttheUSBstoragedriveasthefirstbootdeviceandpressEnter.Therescuemediumstarts.

Whentherescuemediumstarts,theRescueandRecoveryworkspaceopens.Thehelpinformationfor
eachfeatureisavailablefromtheRescueandRecoveryworkspace.Followtheinstructionstocomplete
therecoveryprocess.

Reinstallingprogramsanddevicedrivers

Thissectionprovidesthefollowingitems:

54ThinkCentreE63zUserGuide

•“Reinstallingpreinstalledprogramsanddevicedrivers”onpage55

•“Reinstallingprogramsanddevicedriversthatarenotpreinstalled”onpage55

Reinstallingpreinstalledprogramsanddevicedrivers

Yourcomputerenablesyoutoreinstallpreinstalledprogramsanddevicedrivers.

Reinstallingpreinstalledprograms

ToreinstallprogramspreinstalledonyourLenovocomputer,dothefollowing:

1.T urnonthecomputer.

2.GotoC:\SWTOOLS.

3.Opentheappsfolderandlocatethesubfolderthatisnamedaftertheprogrampreinstalledonyour
computer.

4.OpenthesubfolderandlocatetheEXEfile.

5.Double-clicktheEXEfileandfollowtheinstructionsonthescreentocompletetheinstallation.

Reinstallingpreinstalleddevicedrivers
Attention:Reinstallingdevicedriverswillchangethecurrentconfigurationofyourcomputer.Reinstall

devicedriversonlywhenitisnecessarytosolveaproblemonyourcomputer.

Toreinstallthedevicedriverforafactory-installeddevice,dothefollowing:

1.T urnonthecomputer.

2.GotoC:\SWTOOLS.

3.OpentheDRIVERSfolderandlocatethesubfolderthatisnamedafterthefactory-installeddevicein
yourcomputer,suchasAUDIOorVIDEO.

4.Openthesubfolder.

5.Dooneofthefollowing:

•LocatetheEXEfile.Double-clicktheEXEfileandfollowtheinstructionsonthescreentocomplete

theinstallation.

•Locatethereadmefilewiththe.txtextension.Thedevicedriverinstallationinformationisincludedin

thereadmefile.Followtheinstructionstocompletetheinstallation.

•Ifthedevicesubfoldercontainsafilewiththe.infextensionandyouwanttoinstallthedevicedriver

usingtheINFfile,refertotheWindowshelpsystemfordetailedinformationabouthowtoinstall
thedevicedriver.

Note:Formoreinformationaboutthelatestdevicedrivers,see“Gettingthelatestdevicedriversforyour
computer”onpage35.

Reinstallingprogramsanddevicedriversthatarenotpreinstalled

Yourcomputerenablesyoutoreinstallprogramsanddevicedriversthatarenotpreinstalled.

Reinstallingprogramsthatarenotpreinstalled

Ifasoftwareprogramyouinstalledonyourcomputerisnotworkingcorrectly,youmightneedtouninstall
andthenreinstallit.Reinstallingaprogramoverwritestheexistingprogramfilesandusuallyfixesany
problemsthatyoumighthavehadwiththeprogram.

Touninstallaprogramfromyoursystem,refertotheMicrosoftWindowshelpsystem.

Chapter8.Recoveryinformation55

Toreinstallmostcommerciallyavailableprogramsonyoursystem,refertotheMicrosoftWindowshelp
systemtogetherwiththedocumentationprovidedwiththeprogram.

Reinstallingdevicedriversthatarenotpreinstalled

Toreinstalladevicedriverforanoptionyouinstalled,refertothedocumentationthatcomeswiththeoption.

Note:Reinstallingdevicedriverswillchangethecurrentconfigurationofyourcomputer.Reinstalldevice
driversonlywhenitisnecessarytosolveaproblemonyourcomputer.

Solvingrecoveryproblems

Note:Ensurethatyourrescuedeviceissetasthefirstbootdeviceinthestartupdevicesequencein

theSetupUtilityprogram.See“Selectingastartupdevice”onpage31fordetailedinformationabout
temporarilyorpermanentlychangingthestartupdevicesequence.FormoreinformationabouttheSetup
Utilityprogram,see“UsingtheSetupUtilityprogram”onpage29.

IfyoucannotaccesstheRescueandRecoveryworkspaceortheWindowsenvironment,dooneofthe
following:

•UsearescuemediumtostarttheRescueandRecoveryworkspace.See“Creatingandusingarescue
medium”onpage54.

•Userecoverymediaifallothermethodsofrecoveryhavefailedandyoumustrestorethestoragedriveto
thefactory-defaultsettings.See“Creatingandusingrecoverymedia”onpage51.

Itisimportanttocreatearescuemediumandasetofrecoverymediaasearlyaspossibleandstorethem
inasafeplaceforfutureuse.

RecoveryinformationfortheWindows8.1operatingsystem

Thissectioncontainsthefollowingtopics:

•“Refreshingyourcomputer”onpage56

•“Resettingyourcomputertothefactory-defaultsettings”onpage56

•“Usingtheadvancedstartupoptions”onpage57

•“RecoveringyouroperatingsystemifWindows8.1failstostart”onpage57

Refreshingyourcomputer

Ifyourcomputerdoesnotperformwellandtheproblemmightbecausedbyarecentlyinstalledprogram,
youcanrefreshyourcomputer.

Attention:Ifyourefreshyourcomputer,theprogramspreinstalledonyourcomputerandtheprogramsthat
youinstalledfromWindowsStorewillbereinstalled.However,allotherprogramswillbeuninstalled.

Torefreshyourcomputer,dothefollowing:

1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.

2.IntheRefreshyourPCwithoutaffectingyourfilessection,clickGetstarted.

Resettingyourcomputertothefactory-defaultsettings

Youcanresetyourcomputertothefactory-defaultsettings.Resettingthecomputerwillreinstallthe
operatingsystemandalltheprogramsthatcomewithyourcomputer.

56ThinkCentreE63zUserGuide

Attention:Ifyouresetyourcomputer,allyourpersonalfilesandsettingswillbedeleted.T oavoiddata

loss,backupallthedatathatyouwanttokeep.

Toresetyourcomputer,dothefollowing:

1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.

2.IntheRemoveeverythingandreinstallWindowssection,clickGetstarted.

Usingtheadvancedstartupoptions

AdvancedstartupoptionsenableyoutochangethestartupsettingsofyourWindowsoperatingsystem,
startthecomputerfromanexternaldevice,orrestoretheWindowsoperatingsystemfromasystemimage.

Tousetheadvancedstartupoptions,dothefollowing:

1.Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythecharms.Click
Settings➙ChangePCsettings➙Updateandrecovery➙Recovery.

2.IntheAdvancedstartupsection,clickRestartnow➙Troubleshoot➙Advancedoptions.

3.Restartyourcomputerfollowingtheinstructionsonthescreen.

RecoveringyouroperatingsystemifWindows8.1failstostart

TheWindowsrecoveryenvironmentonyourcomputeriscapableofoperatingindependentlyfromthe
Windows8.1operatingsystem.ItenablesyoutorecoverorrepairtheoperatingsystemeveniftheWindows

8.1operatingsystemfailstostart.

Note:Ensurethatyourcomputerisconnectedtoacpowerduringtherecoveryprocess.

Youcanrecoveryouroperatingsystembyonethefollowingrecoverysolutions:

•“RecoverysolutionsprovidedbytheWindows8.1operatingsystem”onpage57

•“RecoverysolutionsprovidedbytheLenovoprogram”onpage57

RecoverysolutionsprovidedbytheWindows8.1operatingsystem

Aftertwoconsecutivefailedbootattempts,theWindowsrecoveryenvironmentstartsautomatically.Then
youcanchooserepairandrecoveryoptionsbyfollowingtheinstructionsonthescreen.

FormoredetailsabouttherecoverysolutionsprovidedbytheWindows8.1operatingsystem,refertothe
helpinformationsystemoftheWindows8.1operatingsystem.

RecoverysolutionsprovidedbytheLenovoprogram

CreateRecoveryMediaenablesyoutorestoreyourcomputertothefactory-defaultsettings.Itis
recommendedthatyoucreaterecoverymediatobackupyourcomputersettingswithCreateRecovery
Mediaasearlyaspossible.

Creatingrecoverymedia

YoucancreaterecoverymediausingopticaldiscsorexternalUSBstoragedevices.Ifaninternaloptical
driveisnotavailableonyourcomputer,useanexternalopticaldrivetoperformanyrecoveryoperations
thatrequireadisc.

TocreaterecoverymediaontheWindows8.1operatingsystem,dothefollowing:

Note:Dependingonyourcomputermodel,therecoverymediamightcontainseveralmedia.Itis
recommendedthatyoustoretherecoverymediainasafeplaceforfutureuse.

Chapter8.Recoveryinformation57

1.ConnectaUSBstoragedevicetoyourcomputerorinsertanopticaldiscintotheopticaldrive.

2.OpenCreateRecoveryMediafromtheStartscreen.Ifyoucannotfindthetileoftheprogramonthe
screen,clickortapthearrowiconinthebottom-leftcornerofthescreentoopenCreateRecovery

MediafromtheAppsscreen.

3.ClickortapOK.

4.Selectortapthedeviceonwhichyouwanttocreaterecoverymediafromthedrop-downlistboxand
thenclickortapOK.

Note:ClickortapRefreshifyoucannotfindthedeviceonwhichyouwanttocreaterecoverymedia.

5.ClickortapY eswhenyouarepromptedwhetheryouwanttoformatthedevice.Then,followthe
on-screeninstructionstocreaterecoverymedia.

Usingrecoverymedia
Attention:Whenyouuserecoverymediatorestorethecomputertothefactory-defaultsettings,all

yourpersonaldatastoredonthestoragedriveswillbedeleted.Toavoiddataloss,backupallthedata
thatyouwanttokeep.

Torestorethecomputertothefactory-defaultsettingsthroughrecoverymedia,dothefollowing:

1.Connectthebootmediumtothecomputer.

2.T urnonorrestartthecomputer.

3.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage29.Dependingon
yourcomputermodel,dooneofthefollowing:

•For10D4,10D5,10D6,10D7,10EJ,and10EKmodels:SelectortapExit➙OSOptimizedDefaults

➙DisabledandAdvanced➙OSSelection➙Windwos8.x.

•For10E0,10E1,10E2,10E3,10EL,and10EMmodels:SelectortapExit➙OSOptimizedDefaults

➙Disabled.

4.PressF10tosaveyoursettingsandrestartthecomputer.

5.Whenyouseethelogoscreen,repeatedlypressandreleasetheF12keyuntilthestartupdevicemenu
windowisdisplayed.

6.SelectortapthedesiredstartupdeviceandpressEnter.Then,followtheinstructionsonthescreento
completetherecoveryprocess.

7.Disconnecttherecoverymediumfromyourcomputer.Then,clickortapRestart.

8.StarttheSetupUtilityprogram.See“StartingtheSetupUtilityprogram”onpage29.Dependingon
yourcomputermodel,dooneofthefollowing:

•For10D4,10D5,10D6,10D7,10EJ,and10EKmodels:SelectortapExit➙OSOptimizedDefaults

➙EnabledandAdvanced➙OSSelection➙Windwos8.x.

•For10E0,10E1,10E2,10E3,10EL,and10EMmodels:SelectortapExit➙OSOptimizedDefaults

➙Enabled.

RecoveryinformationfortheWindows10operatingsystem

TorecoveryourWindows10operatingsystem,usethefollowingsolutions:

•UseWindowsrecoverysolutions.

–UserecoverysolutionsinWindowsSettings.

1.ClicktheStartbuttontoopentheStartmenu.

2.ClickSettings➙Update&security➙Recovery.

58ThinkCentreE63zUserGuide

3.Choosetheappropriaterecoverysolutionbyfollowingtheinstructionsonthescreen.

–UseSystemRestoretorestoresystemfilesandsettingstoanearlierpoint.

1.Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclick
Recovery➙OpenSystemRestore.

3.Followtheinstructionsonthescreen.

–UsetheFileHistorytooltorestoreyourfilesfromabackup.

Note:IfyouusetheFileHistorytooltorestoreyourfilesfromabackup,ensurethatyoubackedup
yourdataearlierwiththetool.

1.Right-clicktheStartbuttontoopentheStartcontextmenu.

2.ClickControlPanel.ViewControlPanelusingLargeiconsorSmallicons,andthenclickFile
History➙Restorepersonalfiles.

3.Followtheinstructionsonthescreen.

–UsetheWindowsrecoveryenvironmentbydoingoneofthefollowing:

–Afterseveralconsecutivefailedbootattempts,theWindowsrecoveryenvironmentmightstart

automatically.Followtheinstructionsonthescreentochoosetheappropriaterecoverysolution.

–SelecttherecoverymediumyoucreatedearlierwiththeWindowstoolasthestartupdevice.See

“Selectingatemporarystartupdevice”onpage31

.Then,followtheinstructionsonthescreen

tochoosetheappropriaterecoverysolution.

Note:Tocreatearecoverymedium,see“Goodmaintenancepractices”onpage37.

•UsetherecoveryUSBkeyprovidedbyLenovotorestoretheentirestoragedrivetothefactory-default
settings.

–IfyourcomputercomeswiththerecoveryUSBkey,followtheinstructionsshippedwiththeUSBkey.
–IfyourcomputerdoesnotcomewiththerecoveryUSBkey,contacttheLenovoCustomer

SupportCentertoorderarecoveryUSBkey.ForalistofLenovoSupportphonenumbers,goto
http://www.lenovo.com/support/phone.Ifyoucannotfindthesupporttelephonenumberforyour
countryorregion,contactyourLenovoreseller.

Chapter8.Recoveryinformation59

60ThinkCentreE63zUserGuide

Chapter9.Installingorreplacinghardware

Thischapterprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.

Handlingstatic-sensitivedevices

Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved
andyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,canseriouslydamage
computercomponentsandparts.

Whenyouhandlepartsandothercomputercomponents,taketheseprecautionstoavoidstatic-electricity
damage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlepartsandothercomputercomponentscarefully.HandlePCIcards,memorymodules,
systemboards,andmicroprocessorsbytheedges.Nevertouchanyexposedcircuitry.

•Preventothersfromtouchingthepartsandothercomputercomponents.

•Touchthestatic-protectivepackagecontainingtheparttoametalexpansion-slotcoverorother
unpaintedmetalsurfaceonthecomputerforatleasttwoseconds.Thisreducesstaticelectricityfrom
thepackageandyourbodybeforeyouinstallorreplaceanewpart.

•Whenpossible,removethenewpartfromthestatic-protectivepackage,andinstallitdirectlyinthe
computerwithoutsettingthepartdown.Whenthisisnotpossible,placethestatic-protectivepackage
thatthepartcameinonasmooth,levelsurfaceandplacethepartonthepackage.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Installingorreplacinghardware

Thissectionprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Y oucanexpand
thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.

Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Read
thisfirst:Importantsafetyinformation”onpageiii.

Notes:

•UseonlycomputerpartsprovidedbyLenovo.

•Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe
instructionsthatcomewiththeoption.

Installingexternaloptions

Youcanconnectexternaloptionstoyourcomputer,suchasexternalspeakers,aprinter,orascanner.For
someexternaloptions,youmustinstalladditionalsoftwareinadditiontomakingthephysicalconnection.
Wheninstallinganexternaloption,see“Locatingconnectors,controls,andindicatorsonthefrontofyour
computer”onpage2
requiredconnector.Usetheinstructionsshippedwiththeoptiontohelpyoumaketheconnectionandinstall
anysoftwareordevicedriversthatarerequiredfortheoption.

and“Locatingconnectorsontherearofyourcomputer”onpage3toidentifythe

Installingorremovingtheacpoweradapter

Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Read

thisfirst:Importantsafetyinformation”onpageiii

.

©CopyrightLenovo2014,2016

61

Thissectionprovidesinstructionsonhowtoinstallorremovetheacpoweradapter.

Toinstalltheacpoweradapter,connecttheacpoweradaptercabletotheacpoweradapterconnectorat
therearofyourcomputer.Then,connectthepowercordontheotherendtoaworkableelectricaloutlet.

Figure6.Connectingtheacpoweradapter

Toremovetheacpoweradapter,dothefollowing:

1.Removeallmediafromthedrivesandturnoffallattacheddevicesandthecomputer.Then,disconnect
allpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothecomputer.

62ThinkCentreE63zUserGuide

2.Disconnecttheacpoweradaptercablefromthecomputer.

Figure7.Disconnectingtheacpoweradapter

Replacingthekeyboardormouse

Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Read

thisfirst:Importantsafetyinformation”onpageiii

Toreplacethekeyboardormouse,dothefollowing:

1.Disconnecttheoldkeyboardcableormousecablefromthecomputer.

2.ConnectanewkeyboardormousetooneoftheUSBconnectorsonthecomputer.Dependingonwhere
youwanttoconnectthenewkeyboardormouse,see“Locatingconnectors,controls,andindicatorson
thefrontofyourcomputer”onpage2or“Locatingconnectorsontherearofyourcomputer”onpage3.

Figure8.ConnectingtheUSBkeyboardormouse

.

Chapter9.Installingorreplacinghardware63

Replacingthewirelesskeyboardormouse

Attention:Donotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingthe“Read

thisfirst:Importantsafetyinformation”onpageiii.

Replacingthewirelesskeyboard

Toreplacethewirelesskeyboard,dothefollowing:

1.Removeyourfailingwirelesskeyboard.

2.T akeoutthenewwirelesskeyboardfromthepackage.

3.Openthebatterycompartmentcover,andInstalltwoAAAbatteriesaccordingtothepolarityindicators.

Figure9.Installingthekeyboardbatteries

4.T akeawaytheUSBdonglefromthekeyboardcompartmentorfromthewirelessmousecompartment
andconnectittoanavailableUSBconnectoronthecomputer.See“Replacingthewirelessmouse”
onpage64.

5.Closethecompartmentcover.Thekeyboardisreadyforuse.

Replacingthewirelessmouse

Toreplacethewirelessmouse,dothefollowing:

1.DisconnecttheUSBdonglefromyourcomputer.Then,takeawayyourfailingwirelessmouse.

2.Removethenewwirelessmousefromthepackage.

3.Pressthebatterycompartmentreleasebuttontoopenthebatterycompartment.

64ThinkCentreE63zUserGuide

Figure10.Openingthebatterycompartment

4.RemovetheUSBdonglefromthecompartmentofthenewwirelessmouseorfromthecompartmentof
thewirelesskeyboard.

Figure11.T akingouttheUSBdongle

5.ConnecttheUSBdongletoanavailableUSBconnectoronyourcomputer.

Figure12.ConnectingtheUSBdongletoaUSBconnector

6.InserttwoAAbatteriesintothemousecompartmentaccordingtothepolarityindicators.

Chapter9.Installingorreplacinghardware65

Figure13.Installingthemousebatteries

7.Closethebatterycompartmentcoverandslideitforwarduntilitclicksintoplace.

Figure14.Closingthebatterycompartmentcover

8.PushthepowerswitchtotheonpositiononthebottomofthewirelessmouseuntiltheLED
(light-emittingdiode)ison.

Figure15.Pushingthepowerswitchtotheonposition

66ThinkCentreE63zUserGuide

Notes:

•ThegreenLEDindicatesthatthemouseisreadyforuse.

•TheflashingamberLEDindicatesalowbatterypowerlevel.

•Pushthepowerswitchtotheoffpositionwhenyouarenotusingthemousetoextendthebatterylife.

•AfterdisconnectingtheUSBdonglefromyourcomputer,storeitinthewirelessmousecompartmentorin
thewirelesskeyboardcompartment.

Obtainingdevicedrivers

Youcanobtaindevicedriversthatarenotpreinstalledinyouroperatingsystemat
http://www.lenovo.com/support.Installationinstructionsareprovidedinreadmefileswiththedevice-driver
files.

Chapter9.Installingorreplacinghardware67

68ThinkCentreE63zUserGuide

Chapter10.Gettinginformation,help,andservice

Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovo.

Informationresources

Youcanusetheinformationinthissectiontoaccessusefulresourcesrelatingtoyourcomputingneeds.

Windowshelpsystem

Note:IfyouusetheonlinehelpforWindows7orWindows8.1,orthehelpforWindows10,ensurethatyour

computerisconnectedtotheInternet.

TheWindowshelpsystemprovidesyouwithdetailedinformationaboutusingtheWindowsoperatingsystem.

ToaccesstheWindowshelpsystem,dooneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickHelpandSupport.Y oucan
choosetousetheonlineorofflinehelpatthebottomofthescreen.

•ForWindows8.1:Movethepointertothetop-rightorbottom-rightcornerofthescreentodisplaythe
charms.Then,clickSettings➙Help.Youcanchoosetousetheonlineorofflinehelpatthebottomof
thescreen.

•ForWindows10:ClicktheStartbuttontoopentheStartmenu,andthenclickGetstarted.

SafetyandWarranty

TheSafety,Warranty,andSetupGuidethatisprovidedwithyourcomputercontainsinformationonsafety,
setup,warranty,andnotices.ThesafetyinformationintheSafety,Warranty,andSetupGuideprovides
informationyouneedtoknowbeforesettingupandusingthisproduct.Readandunderstandallsafety
informationprovidedintheSafety,Warranty,andSetupGuidebeforeusingthisproduct.

Theinformationin“Readthisfirst:Importantsafetyinformation”onpageiiiofthisUserGuideprovides
additionalsafetyinformationthatappliestotopicsandtasksdescribedinthispublication.Readand
understandallsafetyinformationprovidedinthatsectionbeforedisassemblingorupgradingthisproduct.

LenovoWebsite

TheLenovoWebsite(http://www.lenovo.com)providesup-to-dateinformationandservicestohelpyoubuy,
upgrade,andmaintainyourcomputer.Youcanalsodothefollowing:

•Shopfordesktopandnotebookcomputers,monitors,projectors,upgradesandaccessoriesforyour
computer,andspecialoffers.

•Purchaseadditionalservices,suchassupportforhardware,operatingsystems,applicationprograms,
networksetupandconfiguration,andcustominstallations.

•Purchaseupgradesandextendedhardwarerepairservices.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.

•Accesstheonlinemanualsforyourproducts.

•AccesstheLenovoLimitedWarranty.

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

©CopyrightLenovo2014,2016

69

•FindaServiceProviderlocatednearyou.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Helpandservice

Thissectioncontainsinformationaboutobtaininghelpandservice.

Usingthedocumentationanddiagnosticprogram

Ifyouexperienceaproblemwithyourcomputer,seeChapter7“Troubleshootinganddiagnostics”on
page39.Forinformationonadditionalresourcestohelpyoutroubleshootyourcomputerproblem,see
“Informationresources”onpage69

.

Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware
program,includingreadmefilesandonlinehelp.

Mostcomputerscomewithadiagnosticprogramthathelpsyouidentifyhardwareproblems.

YoucanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromLenovo
SupportWebsiteat:
http://www.lenovo.com/support

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.

Theseitemsarenotcoveredbythewarranty:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts

•Identificationofsoftwareproblemsources

•ConfigurationofBIOSaspartofaninstallationorupgrade

70ThinkCentreE63zUserGuide

•Changes,modifications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

RefertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerforinformationaboutyour
warrantytypeandduration.Y oumustretainyourproofofpurchasetoobtainwarrantyservice.

ForalistofLenovoSupportphonenumbers,gotohttp://www.lenovo.com/support/phoneorrefertothe
Safety,Warranty,andSetupGuidethatcomeswithyourcomputer.

Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.

Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:

•Machinetypeandmodel

•Serialnumbersofyourhardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwareconfigurationinformation

Usingotherservices

Youmighttravelwithyourcomputerorrelocateittoacountryorregionwherethemachinetypeforyour
desktopornotebookcomputerissold.Insuchasituation,yourcomputermightbeeligibleforInternational
WarrantyService,whichautomaticallyentitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.
Servicewillbeperformedbyserviceprovidersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight
applyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistofthe
countriesorregionswhereserviceisavailable,gotohttp://www.lenovo.com/support.

FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyourpreinstalled
MicrosoftWindowsproduct,gototheMicrosoftProductSupportWebsiteathttp://support.microsoft.com.
YoualsocancontacttheLenovoCustomerSupportCenterforhelp.Somefeesmightapply.

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices.Examplesoftheseadditional
servicesinclude:

•Supportforhardware,operatingsystems,andapplicationprograms

•Networksetupandconfigurationservices

•Upgradedorextendedhardwarerepairservices

•Custominstallationservices

Serviceavailabilityandservicenamemightvarybycountryorregion.Formoreinformationaboutthese
services,gototheLenovoWebsiteat:
http://www.lenovo.com

Chapter10.Gettinginformation,help,andservice71

72ThinkCentreE63zUserGuide

AppendixA.Regulatoryinformation

Thelatestcomplianceinformationisavailableathttp://www.lenovo.com/compliance.

Exportclassificationnotice

ThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExport
ClassificationControlNumber(ECCN)of5A992.c.Itcanbere-exportedexcepttoanyoftheembargoed
countriesintheEARE1countrylist.

Electronicemissionsnotices

ThefollowinginformationreferstoLenovopersonalcomputermachinetypes10D4,10D5,10D6,10D7,
10E0,10E1,10E2,10E3,10EJ,10EK,10EL,and10EM.

FederalCommunicationsCommissionDeclarationofConformity

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant
toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterference
toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe
determinedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferenceby
oneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

•Consultanauthorizeddealerorservicerepresentativeforhelp.

Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedbyusingotherthanspecifiedor
recommendedcablesandconnectorsorbyunauthorizedchangesormodificationstothisequipment.
Unauthorizedchangesormodificationscouldvoidtheuser'sauthoritytooperatetheequipment.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)
thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,
includinginterferencethatmaycauseundesiredoperation.

ResponsibleParty:
Lenovo(UnitedStates)Incorporated
1009ThinkPlace-BuildingOne
Morrisville,NC27560
PhoneNumber:919-294-5900

IndustryCanadaClassBemissioncompliancestatement

CANICES-3(B)/NMB-3(B)

©CopyrightLenovo2014,2016

73

EuropeanUnion-CompliancetoDirectivesforITE(InformationTechnologyEquipment)andRadio
Equipment

Modelswithoutaradiodevice:ThisproductisinconformitywiththeprotectionrequirementsofEUCouncil
Directive2004/108/EC(until19April,2016)andCouncilDirective2014/30/EU(from20April,2016)onthe
approximationofthelawsoftheMemberStatesrelatingtoelectromagneticcompatibility.

Modelswitharadiodevice:Thisproductisinconformitywithalltherequirementsandessentialnormsthat
applytoEUCouncilR&TTEDirective1999/5/EContheapproximationofthelawsoftheMemberStates
relatingtoradioequipment.

Lenovocannotacceptresponsibilityforanyfailuretosatisfytheprotectionrequirementsresultingfrom
anon-recommendedmodificationoftheproduct,includingtheinstallationofoptioncardsfromother
manufacturers.ThisproducthasbeentestedandfoundtocomplywiththelimitsforClassBequipment
accordingtoEuropeanStandardsharmonizedintheDirectivesincompliance.ThelimitsforClassB
equipmentwerederivedfortypicalresidentialenvironmentstoprovidereasonableprotectionagainst
interferencewithlicensedcommunicationdevices.

Lenovo,Einsteinova21,85101Bratislava,Slovakia

GermanClassBcompliancestatement

DeutschsprachigerEUHinweis:

HinweisfürGerätederKlasseBEURichtliniezurElektromagnetischenVerträglichkeit

DiesesProduktentsprichtdenSchutzanforderungenderEURichtlinie2014/30/EU(früher2004/108/EC)zur
AngleichungderRechtsvorschriftenüberdieelektromagnetischeVerträglichkeitindenEU-Mitgliedsstaaten
undhältdieGrenzwertederKlasseBderNormgemäßRichtlinie.

Umdiesessicherzustellen,sinddieGerätewieindenHandbüchernbeschriebenzuinstallierenundzu
betreiben.DesWeiterendürfenauchnurvonderLenovoempfohleneKabelangeschlossenwerden.
LenovoübernimmtkeineVerantwortungfürdieEinhaltungderSchutzanforderungen,wenndasProdukt
ohneZustimmungderLenovoverändertbzw.wennErweiterungskomponentenvonFremdherstellernohne
EmpfehlungderLenovogesteckt/eingebautwerden.

Deutschland:

EinhaltungdesGesetzesüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln

DiesesProduktentsprichtdem„GesetzüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln“
EMVG(früher„GesetzüberdieelektromagnetischeVerträglichkeitvonGeräten“).DiesistdieUmsetzungder
EMVEURichtlinie2014/30/EU(früher2004/108/EWG)inderBundesrepublikDeutschland.

ZulassungsbescheinigunglautdemDeutschenGesetzüberdieelektromagnetischeVerträglichkeit
vonBetriebsmitteln,EMVGvom20.Juli2007(früherGesetzüberdieelektromagnetische
VerträglichkeitvonGeräten),bzw.derEMVEURichtlinie2014/30/EU(früher2004/108/EC),für
GerätederKlasseB.

DiesesGerätistberechtigt,inÜbereinstimmungmitdemDeutschenEMVGdasEG-Konformitätszeichen

-CE-zuführen.VerantwortlichfürdieKonformitätserklärungnachParagraf5desEMVGistdieLenovo

(Deutschland)GmbH,Meitnerstr.9,D-70563Stuttgart.

74ThinkCentreE63zUserGuide

InformationeninHinsichtEMVGParagraf4Abs.(1)4:

DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.

KoreaClassBcompliancestatement

JapanVCCIClassBcompliancestatement

Japancompliancestatementforproductswhichconnecttothepowermainswithratedcurrent
lessthanorequalto20Aperphase

Japannoticeforacpowercord

Theacpowercordshippedwithyourproductcanbeusedonlyforthisspecificproduct.Donotusetheac
powercordforotherdevices.

LenovoproductserviceinformationforT aiwan

KeyboardandmousecompliancestatementforT aiwan

Eurasiancompliancemark

Brazilaudionotice

Ouvirsonscommaisde85decibéisporlongosperíodospodeprovocardanosaosistemaauditivo.

Mexicowireless-radiocomplianceinformation

Advertencia:EnMexicolaoperacióndeesteequipoestásujetaalassiguientesdoscondiciones:(1)es

posiblequeesteequipoodispositivonocauseinterferenciaperjudicialy(2)esteequipoodispositivodebe
aceptarcualquierinterferencia,incluyendolaquepuedacausarsuoperaciónnodeseada.

AppendixA.Regulatoryinformation75

Taiwanvisionprecautionnotice

Additionalregulatoryinformation

Foradditionalregulatoryinformation,refertotheRegulatoryNoticeshippedwithyourcomputer.Depending
ontheconfigurationofyourcomputerandthecountryorregionwherethecomputerwaspurchased,
youmighthavereceivedadditionalprintedregulatorynotices.Allregulatorynoticesareavailableonthe
LenovoSupportWebsiteinelectronicformat.Toaccesselectroniccopiesofthedocumentation,goto
http://www.lenovo.com/UserManuals.

76ThinkCentreE63zUserGuide

AppendixB.WEEEandrecyclinginformation

Lenovoencouragesownersofinformationtechnology(IT)equipmenttoresponsiblyrecycletheir
equipmentwhenitisnolongerneeded.Lenovooffersavarietyofprogramsandservicestoassist
equipmentownersinrecyclingtheirITproducts.ForinformationonrecyclingLenovoproducts,goto
http://www.lenovo.com/recycling.Thelatestenvironmentalinformationaboutourproductsisavailableat
http://www.lenovo.com/ecodeclaration.

ImportantWEEEinformation

TheWEEEmarkingonLenovoproductsappliestocountrieswithWEEEande-wasteregulations(for
example,theEuropeanWEEEDirective,IndiaE-WasteManagement&HandlingRules,2011).Appliancesare
labeledinaccordancewithlocalregulationsconcerningwasteelectricalandelectronicequipment(WEEE).
Theseregulationsdeterminetheframeworkforthereturnandrecyclingofusedappliancesasapplicable
withineachgeography.Thislabelisappliedtovariousproductstoindicatethattheproductisnottobe
thrownaway,butratherputintheestablishedcollectionsystemsforreclaimingtheseendoflifeproducts.

Usersofelectricalandelectronicequipment(EEE)withtheWEEEmarkingmustnotdisposeofendoflife
EEEasunsortedmunicipalwaste,butusethecollectionframeworkavailabletothemforthereturn,recycle,
andrecoveryofWEEEandtominimizeanypotentialeffectsofEEEontheenvironmentandhumanhealth
duetothepresenceofhazardoussubstances.Lenovoelectricalandelectronicequipment(EEE)maycontain
partsandcomponents,whichatend-of-lifemightqualifyashazardouswaste.

EEEandwasteelectricalandelectronicequipment(WEEE)canbedeliveredfreeofchargetotheplaceof
saleoranydistributorthatsellselectricalandelectronicequipmentofthesamenatureandfunctionas
theusedEEEorWEEE.

ForadditionalWEEEinformation,goto:
http://www.lenovo.com/recycling

WEEEinformationforHungary

Lenovo,asaproducer,bearsthecostincurredinconnectionwiththefulfillmentofLenovo’sobligations
underHungaryLawNo.197/2014(VIII.1.)subsections(1)-(5)ofsection12.

RecyclinginformationforJapan

CollectingandrecyclingadisusedLenovocomputerormonitor

IfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatistheproperty
ofthecompany,youmustdosoinaccordancewiththeLawforPromotionofEffectiveUtilizationof
Resources.Computersandmonitorsarecategorizedasindustrialwasteandshouldbeproperlydisposed
ofbyanindustrialwastedisposalcontractorcertifiedbyalocalgovernment.InaccordancewiththeLaw

©CopyrightLenovo2014,2016

77

forPromotionofEffectiveUtilizationofResources,LenovoJapanprovides,throughitsPCCollecting
andRecyclingServices,forthecollecting,reuse,andrecyclingofdisusedcomputersandmonitors.For
details,visittheLenovoWebsiteathttp://www.lenovo.com/recycling/japan.PursuanttotheLawfor
PromotionofEffectiveUtilizationofResources,thecollectingandrecyclingofhome-usedcomputers
andmonitorsbythemanufacturerwasbegunonOctober1,2003.Thisserviceisprovidedfreeof
chargeforhome-usedcomputerssoldafterOctober1,2003.Fordetails,visittheLenovoWebsiteat
http://www.lenovo.com/recycling/japan.

DisposingofLenovocomputercomponents

SomeLenovocomputerproductssoldinJapanmayhavecomponentsthatcontainheavymetalsorother
environmentalsensitivesubstances.Toproperlydisposeofdisusedcomponents,suchasaprintedcircuit
boardordrive,usethemethodsdescribedaboveforcollectingandrecyclingadisusedcomputerormonitor.

DisposingofdisusedlithiumbatteriesfromLenovocomputers

Abutton-shapedlithiumbatteryisinstalledinsideyourLenovocomputertoprovidepowertothecomputer
clockwhilethecomputerisoffordisconnectedfromthemainpowersource.Ifyouneedtoreplaceitwitha
newone,contactyourplaceofpurchaseorcontactLenovoforservice.Ifyouneedtodisposeofadisused
lithiumbattery,insulateitwithvinyltape,contactyourplaceofpurchaseoranindustrial-waste-disposal
operator,andfollowtheirinstructions.Disposalofalithiumbatterymustcomplywithlocalordinances
andregulations.

RecyclinginformationforBrazil

DeclaraçõesdeReciclagemnoBrasil

DescartedeumProdutoLenovoForadeUso

Equipamentoselétricoseeletrônicosnãodevemserdescartadosemlixocomum,masenviadosàpontosde
coleta,autorizadospelofabricantedoprodutoparaquesejamencaminhadoseprocessadosporempresas
especializadasnomanuseioderesíduosindustriais,devidamentecertificadaspelosorgãosambientais,de
acordocomalegislaçãolocal.

ALenovopossuiumcanalespecíficoparaauxiliá-lonodescartedessesprodutos.Casovocêpossua
umprodutoLenovoemsituaçãodedescarte,ligueparaonossoSACouencaminheume-mailpara:
[e-mail],informandoomodelo,númerodesérieecidade,afimdeenviarmosasinstruções
paraocorretodescartedoseuprodutoLenovo.

BatteryrecyclinginformationforT aiwan

78ThinkCentreE63zUserGuide

BatteryrecyclinginformationfortheEuropeanUnion

Notice:ThismarkappliesonlytocountrieswithintheEuropeanUnion(EU).

BatteriesorpackagingforbatteriesarelabeledinaccordancewithEuropeanDirective2006/66/EC
concerningbatteriesandaccumulatorsandwastebatteriesandaccumulators.TheDirectivedeterminesthe
frameworkforthereturnandrecyclingofusedbatteriesandaccumulatorsasapplicablethroughoutthe
EuropeanUnion.Thislabelisappliedtovariousbatteriestoindicatethatthebatteryisnottobethrown
away,butratherreclaimeduponendoflifeperthisDirective.

InaccordancewiththeEuropeanDirective2006/66/EC,batteriesandaccumulatorsarelabeledtoindicate
thattheyaretobecollectedseparatelyandrecycledatendoflife.Thelabelonthebatterymayalso
includeachemicalsymbolforthemetalconcernedinthebattery(Pbforlead,Hgformercury,andCdfor
cadmium).Usersofbatteriesandaccumulatorsmustnotdisposeofbatteriesandaccumulatorsasunsorted
municipalwaste,butusethecollectionframeworkavailabletocustomersforthereturn,recycling,and
treatmentofbatteriesandaccumulators.Customerparticipationisimportanttominimizeanypotential
effectsofbatteriesandaccumulatorsontheenvironmentandhumanhealthduetothepotentialpresenceof
hazardoussubstances.

Beforeplacingelectricalandelectronicequipment(EEE)inthewastecollectionstreamorinwastecollection
facilities,theenduserofequipmentcontainingbatteriesand/oraccumulatorsmustremovethosebatteries
andaccumulatorsforseparatecollection.

DisposingoflithiumbatteriesandbatterypacksfromLenovoproducts

Acoin-celltypelithiumbatterymightbeinstalledinsideyourLenovoproduct.Youcanfinddetailsaboutthe
batteryintheproductdocumentation.Ifthebatteryneedstobereplaced,contactyourplaceofpurchaseor
contactLenovoforservice.Ifyouneedtodisposeofalithiumbattery,insulateitwithvinyltape,contact
yourplaceofpurchaseorawaste-disposaloperator,andfollowtheirinstructions.

DisposingofbatterypacksfromLenovoproducts

YourLenovodevicemightcontainalithium-ionbatterypackoranickelmetalhydridebatterypack.Y oucan
finddetailsonthebatterypackintheproductdocumentation.Ifyouneedtodisposeofabatterypack,
insulateitwithvinyltape,contactLenovosales,service,oryourplaceofpurchase,orawaste-disposal
operator,andfollowtheirinstructions.Youalsocanrefertotheinstructionsprovidedinthemanualsfor
yourproduct.

Forpropercollectionandtreatment,goto:
http://www.lenovo.com/lenovo/environment

AppendixB.WEEEandrecyclinginformation79

80ThinkCentreE63zUserGuide

AppendixC.RestrictionofHazardousSubstances(RoHS) Directive

Thelatestenvironmentalinformationisavailableathttp://www.lenovo.com/ecodeclaration.

EuropeanUnionRoHS

ThisLenovoproduct,withincludedparts(cables,cords,andsoon)meetstherequirementsofDirective
2011/65/EUontherestrictionoftheuseofcertainhazardoussubstancesinelectricalandelectronic
equipment(“RoHSrecast”or“RoHS2”).

FormoreinformationaboutLenovoworldwidecomplianceonRoHS,goto:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf

ChinaRoHS

TurkishRoHS

TheLenovoproductmeetstherequirementsoftheRepublicofTurkeyDirectiveontheRestrictionoftheUse
ofCertainHazardousSubstancesinElectricalandElectronicEquipment(EEE).

©CopyrightLenovo2014,2016

81

UkraineRoHS

IndiaRoHS

RoHScompliantasperE-Waste(Management&Handling)Rules,2011.

TaiwanRoHS

82ThinkCentreE63zUserGuide

AppendixD.ChinaEnergyLabel

©CopyrightLenovo2014,2016

83

84ThinkCentreE63zUserGuide

AppendixE.ENERGYSTARmodelinformation

ENERGYSTAR

®

isajointprogramoftheU.S.EnvironmentalProtectionAgencyandtheU.S.Department
ofEnergyaimedatsavingmoneyandprotectingtheenvironmentthroughenergyefficientproductsand
practices.

LenovoisproudtoofferourcustomersproductswithanENERGYSTARcompliantdesignation.Some
modelsofthefollowingmachinetypeshavebeendesignedandtestedtoconformtotheENERGYSTAR
programrequirementforcomputersatthetimeofmanufacture:10D4,10D5,10D6,10D7,10E0,10E1,
10E2,10E3,10EJ,10EK,10EL,and10EM.FormoreinformationaboutENERGYSTARratingsforLenovo
computers,gotohttp://www.lenovo.com.

ByusingENERGYSTARcompliantproductsandtakingadvantageofthepower-managementfeaturesof
yourcomputer,youreducetheconsumptionofelectricity.Reducedelectricalconsumptioncontributesto
potentialfinancialsavings,acleanerenvironment,andthereductionofgreenhousegasemissions.

FormoreinformationaboutENERGYSTAR,goto:
http://www.energystar.gov

Lenovoencouragesyoutomakeefficientuseofenergyanintegralpartofyourday-to-dayoperations.T o
helpinthisendeavor,setthefollowingpower-managementfeaturestotakeeffectwhenyourcomputerhas
beeninactiveforaspecifiedduration:

Table1.ENERGYSTARpower-managementfeatures

Windows7,Windows8.1,orWindows10operatingsystem

Powerplan:ThinkCentre®Default

•Turnoffthedisplay:After10minutes

•Putthecomputertosleep:After25minutes

•Advancedpowersettings:

–Turnoffharddiskdrives:After20minutes
–Hibernate:Never

ToawakenyourcomputerfromaSleepmode,pressanykeyonyourkeyboard.

Tochangepowersettings,dothefollowing:

1.OpenControlPanelbydoingoneofthefollowing:

•ForWindows7:ClicktheStartbuttontoopentheStartmenu,andthenclickControlPanel.

•ForWindows8.1:See“AccessingControlPanelontheWindows8.1operatingsystem”onpage17

•ForWindows10:Right-clicktheStartbuttontoopentheStartcontextmenu,andthenclickControl
Panel.

2.ViewControlPanelusingLargeiconsorSmallicons,andthenclickPowerOptions.

©CopyrightLenovo2014,2016

.

85

3.Followtheinstructionsonthescreen.

86ThinkCentreE63zUserGuide

AppendixF .Notices

Lenovomaynotoffertheproducts,services,orfeaturesdiscussedinthisdocumentinallcountries.Consult
yourlocalLenovorepresentativeforinformationontheproductsandservicescurrentlyavailableinyour
area.AnyreferencetoaLenovoproduct,program,orserviceisnotintendedtostateorimplythatonlythat
Lenovoproduct,program,orservicemaybeused.Anyfunctionallyequivalentproduct,program,orservice
thatdoesnotinfringeanyLenovointellectualpropertyrightmaybeusedinstead.However,itistheuser's
responsibilitytoevaluateandverifytheoperationofanyotherproduct,program,orservice.

Lenovomayhavepatentsorpendingpatentapplicationscoveringsubjectmatterdescribedinthis
document.Thefurnishingofthisdocumentdoesnotgiveyouanylicensetothesepatents.Y oucansend
licenseinquiries,inwriting,to:

Lenovo(UnitedStates),Inc.
1009ThinkPlace-BuildingOne
Morrisville,NC27560
U.S.A.
Attention:LenovoDirectorofLicensing

LENOVOPROVIDESTHISPUBLICATION“ASIS”WITHOUTWARRANTYOFANYKIND,EITHEREXPRESS
ORIMPLIED,INCLUDING,BUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFNON-INFRINGEMENT,
MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.Somejurisdictionsdonotallow
disclaimerofexpressorimpliedwarrantiesincertaintransactions,therefore,thisstatementmaynotapply
toyou.

Thisinformationcouldincludetechnicalinaccuraciesortypographicalerrors.Changesareperiodically
madetotheinformationherein;thesechangeswillbeincorporatedinneweditionsofthepublication.
Lenovomaymakeimprovementsand/orchangesintheproduct(s)and/ortheprogram(s)describedinthis
publicationatanytimewithoutnotice.

Theproductsdescribedinthisdocumentarenotintendedforuseinimplantationorotherlifesupport
applicationswheremalfunctionmayresultininjuryordeathtopersons.Theinformationcontainedinthis
documentdoesnotaffectorchangeLenovoproductspecificationsorwarranties.Nothinginthisdocument
shalloperateasanexpressorimpliedlicenseorindemnityundertheintellectualpropertyrightsofLenovo
orthirdparties.Allinformationcontainedinthisdocumentwasobtainedinspecificenvironmentsandis
presentedasanillustration.Theresultobtainedinotheroperatingenvironmentsmayvary.

Lenovomayuseordistributeanyoftheinformationyousupplyinanywayitbelievesappropriatewithout
incurringanyobligationtoyou.

Anyreferencesinthispublicationtonon-LenovoWebsitesareprovidedforconvenienceonlyanddonotin
anymannerserveasanendorsementofthoseWebsites.ThematerialsatthoseWebsitesarenotpartof
thematerialsforthisLenovoproduct,anduseofthoseWebsitesisatyourownrisk.

Anyperformancedatacontainedhereinwasdeterminedinacontrolledenvironment.Therefore,theresult
obtainedinotheroperatingenvironmentsmayvarysignificantly.Somemeasurementsmayhavebeen
madeondevelopment-levelsystemsandthereisnoguaranteethatthesemeasurementswillbethesame
ongenerallyavailablesystems.Furthermore,somemeasurementsmayhavebeenestimatedthrough
extrapolation.Actualresultsmayvary.Usersofthisdocumentshouldverifytheapplicabledatafortheir
specificenvironment.

©CopyrightLenovo2014,2016

87

Trademarks

ThefollowingtermsaretrademarksofLenovointheUnitedStates,othercountries,orboth:

Lenovo
RescueandRecovery
TheLenovologo
TheThinkCentrelogo
ThinkCentre
ThinkVantage

Microsoft,Windows,andWindowsMediaaretrademarksoftheMicrosoftgroupofcompanies.

LinuxisaregisteredtrademarkofLinusTorvalds.

Othercompany,product,orservicenamesmaybetrademarksorservicemarksofothers.

88ThinkCentreE63zUserGuide

Index

A

arescuemedium,creatingandusing54
acpoweradapterconnector3
acpoweradapter,replacing61
Administrator,password30
Advanceconfiguration29
audiofeatures6

B

backupandrecoveryoperations52
basictroubleshooting39
BIOSpasswords,using30
BIOSsettings,changing34

C

cablelock,security26
changing

password30

startupdevicesequence31
cleaninganopticalmouse36
connector3
connectors

rear3
connectors,controls,indicators

front2
considerations,passwords30
creating

andusingarescuemedium54
creatingandusing

recoverymedia51
customersupportcenter70

F

features5
front

connectors,controls,indicators2

G

getting

help69
information69
service69

H

HDMIconnector3
help

andservice70
getting69

I

importantsafetyinformationiii
information

getting69
importantsafetyiii
resources69
safety69

warranty69
Input/Output(I/O)features6
installing

operatingsystem34
internaldrives6

D

deletingapassword30
Description3
devicedrivers67
devices,handlingstatic-sensitive61
diagnosticprogram49
diagnosticsprogram,using70
diagnostics,troubleshooting39
documentation,using70
drivers,device67

E

environment,operating9
Ethernetconnector3
exiting,SetupUtility32
externaloptions,installing61

©CopyrightLenovo2014,2016

K

Kensington-style

cablelock26
keyboard,replacing63–64

L

LenovoSolutionCenter49

M

media,creatingandusingrecoverymedia51
memory6
mouse,replacing63–64

N

notices87

89

O

operations,backupandrecovery52
opticalmouse

cleaning36

P

password

Administrator30
considerations30
Power-OnPassword30

setting,changing,deleting30
physicalspecifications9
power

features6
power-onself-test(POST)33
Power-On,Password30
programs,updatingsystem33
purchasingadditionalservices71

SetupUtility,exiting32
software

recovering51
solvingrecoveryproblems56
startingtheSetupUtilityprogram29
startupdevice31

sequence,changing31

temporary,selecting31
static-sensitivedevices,handling61
system

management7

programs33

T

temporarystartupdevice31
trademarks88
troubleshooting,basic39
troubleshooting,diagnostics39

R

rearconnectors3
recovering

software51

recovery

operations,backupand52

problems,solving56
recoverymedia,creatingandusing51
RescueandRecovery51

workspace,RescueandRecovery53
RescueandRecoveryworkspace53
resources,information69

S

safetyiii
safetyinformation69
security

enablingordisabling31

features7
selecting

startupdevice31

temporarystartupdevice31
service

andhelp70

customersupportcenter70

getting69
services

other71

purchasingadditional71
setting

password30
settings

changing29

viewing29
SetupUtility29
SetupUtilityprogram,starting29

U

updating

systemprograms33
USB2.0connector3
using

arescuemedium,creatingand54

BIOSpasswords30

diagnosticprogram70

documentation70

otherservices71

SetupUtility29

V

videofeatures6
viewingandchangingsettings29

W

warrantyinformation69
wireless

features6
workspace,backupandrecovery53

90ThinkCentreE63zUserGuide