Lenovo ThinkCentre Chromebox User Guide [en, da, de, es, fi, fr, it, nb, nl, sv, th]

ThinkCentreChromebox
HardwareMaintenanceManual

MachineTypes:10H2,10H3,10H4,10H5,10H6,10H7,10H8,and
10H9

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandtheChapter
1“Readthisfirst:Importantsafetyinformation”onpage1

andAppendixF“Notices”onpage103.

FourthEdition(July2016)
©CopyrightLenovo2015,2016.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Aboutthismanual...........iii

Chapter1.Readthisfirst:Important

safetyinformation............1

Powercordsandpoweradapters........1

Generalsafety................1

Electricalsafety...............2

Glasspartsnotice..............4

Safetyinspectionguide............4

Handlingelectrostaticdischarge-sensitive

devices..................4

Groundingrequirements............5

Safetynotices(multi-lingualtranslations).....5

Chapter2.Productoverview.....27

Locations.................27

Locatingconnectors,controls,andindicators

onthefrontofyourcomputer.......27

Locatingconnectorsontherearofyour

computer...............28

Locatingcomponents..........30

LocatingmajorFRUsandCRUs......30

Locatingpartsonthesystemboard....32

Locatingthemachinetypeandmodellabel.34

Features.................34

Specifications...............36

Chapter3.Usingyourcomputer...37

Registeringyourcomputer..........37

Frequentlyaskedquestions.........37

Chapter4.Youandyourcomputer..39

Accessibilityandcomfort..........39

Arrangingyourworkspace........39

Comfort...............39

Glareandlighting............40

Aircirculation.............40

Electricaloutletsandcablelengths.....40

Accessibilityinformation.........40

Movingyourcomputertoanothercountryor

region..................41

Chapter5.Security..........43

AttachingaKensington-stylecablelock.....43

Chapter6.Preventingproblems...45

Basics..................45

Cleaningyourcomputer...........45

Computer...............45

Displayscreen.............45

Movingyourcomputer...........46

Chapter7.Troubleshootingand

diagnostics..............47

Basictroubleshooting............47

Troubleshootingprocedure..........47

Troubleshooting..............48

Audioproblems............48

Intermittentproblems..........48

Monitorproblems............49

Networkingproblems..........49

Insufficientfreestoragedrivespace....50

Serialconnectorcannotbeaccessed....50

Softwareproblems...........50

MyUSBconnectorscannotbeaccessed..51

Chapter8.Servicecheckoutand

symptom-to-FRUindex........53

Servicecheckout..............53

Problemdeterminationtips........53

Symptom-to-FRUindex...........54

Powersupplyproblems.........54

Miscellaneouserrorconditions......54

Undeterminedproblems.........56

OverviewoftheUSBrecoveryshim......56

Chapter9.Installingorreplacing

hardware...............61

Handlingstatic-sensitivedevices.......61

Installingorreplacinghardware........61

Installingexternaloptions........61

Replacingtheacpoweradapter......61

Removingthefrontcover.........63

Replacingthesystemfan.........65

Replacingamemorymodule.......66

Replacingthesystemboardframe.....68

Replacingthepowerbuttonboard.....69

Replacingthecoin-cellbattery......71

ReplacingtheM.2storagedrive......72

ReplacingtheM.2Wi-Ficardmodule....73

ReplacingtheM.2Wi-Fiantennas.....74

Replacingtheresetbuttonboard.....78

Replacingthesystemboard.......79

Completingthepartsreplacement.....81

©CopyrightLenovo2015,2016

i

Chapter10.Gettinginformation,help,

andservice..............85

Informationresources............85

SafetyandWarranty...........85

LenovoWebsite............85

LenovoSupportWebsite.........85

Helpandservice..............86

Callingforservice............86

Usingotherservices..........86

Purchasingadditionalservices......87

AppendixA.Regulatory

information..............89

Exportclassificationnotice..........89

Electronicemissionsnotices.........89

FederalCommunicationsCommission

DeclarationofConformity........89

Eurasiancompliancemark..........91

Brazilregulatorynotice...........91

Mexicoregulatorynotice...........91

Additionalregulatoryinformation.......91

AppendixB.WEEEandrecycling

information..............93

ImportantWEEEinformation.........93

RecyclinginformationforJapan........93

RecyclinginformationforBrazil........94

BatteryrecyclinginformationforT aiwan.....94

BatteryrecyclinginformationfortheEuropean

Union..................95

AppendixC.RestrictionofHazardous

SubstancesDirective(RoHS).....97

EuropeanUnionRoHS...........97

ChinaRoHS................97

TurkishRoHS...............97

UkraineRoHS...............98

IndiaRoHS................98

TaiwanRoHS...............98

AppendixD.ChinaEnergyLabel...99

AppendixE.ENERGYSTARmodel

information.............101

AppendixF .Notices.........103

Trademarks................104

iiThinkCentreChromeboxHardwareMaintenanceManual

Aboutthismanual

ThismanualprovidesserviceandreferenceinformationforThinkCentre®computerslistedonthefrontcover.

Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.

Important:ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkCentre
computers.Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaThinkCentrecomputer,besuretoreadandunderstandChapter1“Readthisfirst:
Importantsafetyinformation”onpage1

.

©CopyrightLenovo2015,2016

iii

ivThinkCentreChromeboxHardwareMaintenanceManual

Chapter1.Readthisfirst:Importantsafetyinformation

Thischaptercontainsthesafetyinformationthatyoumustbefamiliarwith.

Powercordsandpoweradapters

Useonlythepowercordsandpoweradapterssuppliedbytheproductmanufacturer.Donotusetheac
powercordforotherdevices.

Thepowercordsshallbesafetyapproved.ForGermany,itshallbeH03VV-F,3G,0.75mm
connectedtothepoweradapter),H05VV-F,3G,0.75mm
supplyassembly),orbetter.Forothercountries,thesuitabletypesshallbeusedaccordingly.

Neverwrapapowercordaroundapoweradapterorotherobject.Doingsocanstressthecordinwaysthat
cancausethecordtofray,crack,orcrimp.Thiscanpresentasafetyhazard.

Alwaysroutepowercordssothattheywillnotbewalkedon,trippedover,orpinchedbyobjects.

Protectpowercordandpoweradaptersfromliquids.Forinstance,donotleaveyourpowercordorpower
adapternearsinks,tubs,toilets,oronfloorsthatarecleanedwithliquidcleansers.Liquidscancausea
shortcircuit,particularlyifthepowercordorpoweradapterhasbeenstressedbymisuse.Liquidsalsocan
causegradualcorrosionofpowercordterminalsand/ortheconnectorterminalsonapoweradapter,
whichcaneventuallyresultinoverheating.

Ensurethatallpowercordconnectorsaresecurelyandcompletelypluggedintoreceptacles.

Donotuseanypoweradapterthatshowscorrosionattheacinputpinsorshowssignsofoverheating(such
asdeformedplastic)attheacinputoranywhereonthepoweradapter.

Donotuseanypowercordswheretheelectricalcontactsoneitherendshowsignsofcorrosionor
overheatingorwherethepowercordappearstohavebeendamagedinanyway.

2

(thepowercordconnectedtotheinternalpower

2

(thepowercord

Generalsafety

Followtheserulestoensuregeneralsafety:

•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.

•Whenliftinganyheavyobject:

1.Ensureyoucanstandsafelywithoutslipping.

2.Distributetheweightoftheobjectequallybetweenyourfeet.

3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.

4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.

Attention:

Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.

•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.

©CopyrightLenovo2015,2016

1

•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.

•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.

•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.

•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.

•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.

•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.

•Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.

•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.

•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.

CAUTION:

Hazardousmovingparts.Keepfingersandotherbodypartsaway.

CAUTION:

Beforeyouopenthecomputercover,turnoffthecomputerandwaitseveralminutesuntilthe
computeriscool.

Electricalsafety

CAUTION:
Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.T oavoid
personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication
systems,networks,andmodemsbeforeyouopenthecomputercovers,unlessinstructedotherwise
intheinstallationandconfigurationprocedures.

Observethefollowingruleswhenworkingonelectricalequipment.

Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near

2ThinkCentreChromeboxHardwareMaintenanceManual

theirequipment,rubberfloormatsthatcontainsmallconductivefiberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.

•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.

•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.

•Disconnectallpowerbefore:
–Performingamechanicalinspection

–Workingnearpowersupplies
–RemovingorinstallingFieldReplaceableUnits(FRUs)

•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,poweroffthe
wallboxthatsuppliespowertothemachineandlockthewallboxintheoffposition.

•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.

Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.

–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour

pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,
youmaypreventacurrentfrompassingthroughyourbody.

–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor

thattester.

–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas

metalfloorstripsandmachineframes.

Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.

•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.

•Donotusewornorbrokentoolsandtesters.

•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.

•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.

•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.

•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:

–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators

andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)

•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.

–Switchoffpower.
–Sendanotherpersontogetmedicalaid.

Chapter1.Readthisfirst:Importantsafetyinformation3

Glasspartsnotice

CAUTION:
Somepartsofyourproductmaybemadeofglass.Thisglasscouldbreakiftheproductisdropped
onahardsurfaceorreceivesasubstantialimpact.Ifglassbreaks,donottouchorattempttoremove
it.Stopusingyourproductuntiltheglassisreplacedbytrainedservicepersonnel.

Safetyinspectionguide

Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.

Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.

Considertheseconditionsandthesafetyhazardstheypresent:

•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).

•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor

•Mechanicalhazards,suchaslooseormissinghardware

Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.

Checklist:

1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).

2.Power-offthecomputer.Disconnectthepowercord.

3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground

continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspecifiedinthepartslistings.
c.Insulationmustnotbefrayedorworn.

4.Removethecover.

5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.

6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.

7.Checkforworn,frayed,orpinchedcables.

8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.

Handlingelectrostaticdischarge-sensitivedevices

Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ToprotectagainstESDdamage,equalizethechargebetweenobjects.Then,themachine,thepart,the
workmat,andthepersonhandlingthepartareallatthesamecharge.

Notes:

4ThinkCentreChromeboxHardwareMaintenanceManual

1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.

2.MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.

WhenhandlingESD-sensitiveparts:

•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.

•Avoidcontactwithotherpeoplewhilehandlingthepart.

•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.

•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.

•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.

•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.

Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.

–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor

battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.

–Usetheroundground-prongoftheacplugonac-operatedcomputers.

Groundingrequirements

Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.

Safetynotices(multi-lingualtranslations)

Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:

•English

•Arabic

•Brazilian/Portuguese

•Chinese(simplified)

•Chinese(traditional)

•French

•German

•Hebrew

•Italian

•Korean

•Spanish

DANGER

Chapter1.Readthisfirst:Importantsafetyinformation5

Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconfiguration

ofthisproductduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceoffire,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems

beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconfiguration
procedures.

•Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,or

openingcoversonthisproductorattacheddevices.

ToConnectToDisconnect

1.TurneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndeviceON.

1.TurneverythingOFF.

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,fiberopticdevices,ortransmitters)are
installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespecifiedherein
mightresultinhazardousradiationexposure.

6ThinkCentreChromeboxHardwareMaintenanceManual

DANGER

1

2

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.

≥18kg(37lb)≥32kg(70.5lb)≥55kg(121.2lb)

CAUTION:
Usesafepracticeswhenlifting.

CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.

Chapter1.Readthisfirst:Importantsafetyinformation7

8ThinkCentreChromeboxHardwareMaintenanceManual

≥18kg(37lb)≥32kg(70.5lb)≥55kg(121.2lb)

1

2

PERIGO

Acorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.

Chapter1.Readthisfirst:Importantsafetyinformation9

Paraevitarriscodechoqueelétrico:

•Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconfiguração
desteprodutoduranteumatempestadecomraios.

•Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.

•Todoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamente
instaladas.

•Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.

•Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.

•Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,
redesemodemsconectados,amenosqueespecificadodemaneiradiferentenosprocedimentosde
instalaçãoeconfiguração.

•Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverou
abrirtampasdesteprodutooudedispositivosconectados.

ParaConectar:ParaDesconectar:

1.DESLIGUETudo.

2.Primeiramente,conectetodososcabosaos
dispositivos.

3.Conecteoscabosdesinalaosconectores.

4.Conecteoscabosdealimentaçãoàstomadas.

5.LIGUEosdispositivos.

1.DESLIGUETudo.

2.Primeiramente,removaoscabosdealimentaçãodas
tomadas.

3.Removaoscabosdesinaldosconectores.

4.Removatodososcabosdosdispositivos.

CUIDADO:

Aosubstituirabateriadelítio,utilizeapenasumabateriacomNúmerodePeça45C1566ouumtipo
debateriaequivalenterecomendadopeloSeoseusistemapossuiummódulocomumabateriade
lítio,substitua-oapenasporummódulodomesmotipoedomesmofabricante.Abateriacontémlítio
epodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.

Não:

•Jogueoucoloquenaágua

•Aqueçaamaisde100°C(212°F)

•Consertenemdesmonte

Descarteabateriaconformerequeridopelasleisouregulamentoslocais.

PRECAUCIÓN:

Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdefibraótica
outransmissores)estivereminstalados,observeoseguinte:

•Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposição
prejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.

10ThinkCentreChromeboxHardwareMaintenanceManual

•Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecificadosaqui

1

2

poderesultaremexposiçãoprejudicialàradiação.

PERIGO

AlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:

Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentosópticose
eviteexposiçãodiretaaofeixe.

≥18kg(37lb)≥32kg(70.5lb)≥55kg(121.2lb)

CUIDADO:

Utilizeprocedimentosdesegurançaparalevantarequipamentos.

CUIDADO:

Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentação
nãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabo
dealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosde
alimentaçãoestejamdesconectadosdafontedealimentação.

Chapter1.Readthisfirst:Importantsafetyinformation11

12ThinkCentreChromeboxHardwareMaintenanceManual

1

2

Chapter1.Readthisfirst:Importantsafetyinformation13

1

2

14ThinkCentreChromeboxHardwareMaintenanceManual

DANGER

Lecourantélectriqueprovenantdel'alimentation,dutéléphoneetdescâblesdetransmissionpeutprésenter
undanger.

Pourévitertoutrisquedechocélectrique:

•Nemanipulezaucuncâbleetn'effectuezaucuneopérationd'installation,d'entretienoudereconfiguration
deceproduitaucoursd'unorage.

•Brancheztouslescordonsd'alimentationsurunsocledeprisedecourantcorrectementcâbléetmisàla
terre.

•Branchezsurdessoclesdeprisedecourantcorrectementcâbléstoutéquipementconnectéàceproduit.

•Lorsquecelaestpossible,n'utilisezqu'uneseulemainpourconnecteroudéconnecterlescâbles
d'interface.

•Nemettezjamaisunéquipementsoustensionencasd'incendieoud'inondation,ouenprésencede
dommagesmatériels.

•Avantderetirerlescartersdel'unité,mettezcelle-cihorstensionetdéconnectezsescordons
d'alimentation,ainsiquelescâblesquilarelientauxréseaux,auxsystèmesdetélécommunicationetaux
modems(saufinstructioncontrairementionnéedanslesprocéduresd'installationetdeconfiguration).

•Lorsquevousinstallez,quevousdéplacez,ouquevousmanipulezleprésentproduitoudespériphériques
quiluisontraccordés,reportez-vousauxinstructionsci-dessouspourconnecteretdéconnecterles
différentscordons.

ConnexionDéconnexion

1.MettezlesunitésHORSTENSION.

2.Commencezparbranchertouslescordonssurles
unités.

3.Branchezlescâblesd'interfacesurdesconnecteurs.

4.Branchezlescordonsd'alimentationsurdesprises.

5.MettezlesunitésSOUSTENSION.

1.MettezlesunitésHORSTENSION.

2.Débranchezlescordonsd'alimentationdesprises.

3.Débranchezlescâblesd'interfacedesconnecteurs.

4.Débrancheztouslescâblesdesunités.

ATTENTION:

Remplacerlapileaulithiumusagéeparunepilederéférenceidentiqueexclusivement,(référence
45C1566),ousuivrelesinstructionsdufabricantquiendéfinitleséquivalences.Sivotresystèmeest
dotéd'unmodulecontenantunepileaulithium,vousdevezleremplaceruniquementparunmodule
identique,produitparlemêmefabricant.Lapilecontientdulithiumetpeutexploserencasde
mauvaiseutilisation,demauvaisemanipulationoudemiseaurebutinappropriée.

Nepas:

•lajeteràl'eau,

•l'exposeràdestempératuressupérieuresà100°C,

•chercheràlaréparerouàladémonter.

Nepasmettrelapileàlapoubelle.Pourlamiseaurebut,sereporteràlaréglementationenvigueur.

Chapter1.Readthisfirst:Importantsafetyinformation15

ATTENTION:

Sidesproduitsàlaser(telsquedesunitésdeCD-ROM,deDVD-ROM,desunitésàfibresoptiques,ou
desémetteurs)sontinstallés,prenezconnaissancedesinformationssuivantes:

•Neretirezpaslecarter.Enouvrantl'unitédeCD-ROMoudeDVD-ROM,vousvousexposezau

rayonnementdangereuxdulaser.Aucunepiècedel'unitén'estréparable.

•Pourévitertoutrisqued'expositionaurayonlaser,respectezlesconsignesderéglageet

d'utilisationdescommandes,ainsiquelesprocéduresdécritesdansleprésentmanuel.

DANGER

Certainsproduitsàlasercontiennentunediodeàlaserintégréedeclasse3Aou3B.Prenez
connaissancedesinformationssuivantes:

Rayonnementlaserlorsquelecarterestouvert.Eviteztouteexpositiondirecteaurayonlaser.Evitez
deregarderfixementlefaisceauoudel'observeràl'aided'instrumentsoptiques.

≥18kg(37lb)≥32kg(70.5lb)≥55kg(121.2lb)

ATTENTION:

Soulevezlamachineavecprécaution.

ATTENTION:

L'interrupteurdecontrôled'alimentationdel'unitéetl'interrupteurdublocd'alimentationnecoupent
paslecourantélectriquealimentantl'unité.Enoutre,lesystèmepeutêtreéquipédeplusieurs
cordonsd'alimentation.Pourmettrel'unitéhorstension,vousdevezdéconnectertouslescordons
delasourced'alimentation.

16ThinkCentreChromeboxHardwareMaintenanceManual

1

2

VORSICHT

AnNetz-,Telefon-undDatenleitungenkönnengefährlicheSpannungenanliegen.

AusSicherheitsgründen:

•BeiGewitterandiesemGerätkeineKabelanschließenoderlösen.FernerkeineInstallations-,

Wartungs-oderRekonfigurationsarbeitendurchführen.

•GerätnuraneineSchutzkontaktsteckdosemitordnungsgemäßgeerdetemSchutzkontakt

anschließen.

•AlleangeschlossenenGeräteebenfallsanSchutzkontaktsteckdosenmitordnungsgemäß

geerdetemSchutzkontaktanschließen.

•DieSignalkabelnachMöglichkeiteinhändiganschließenoderlösen,umeinenStromschlagdurch

BerührenvonOberflächenmitunterschiedlichemelektrischemPotenzialzuvermeiden.

•Geräteniemalseinschalten,wennHinweiseaufFeuer,WasseroderGebäudeschädenvorliegen.

•DieVerbindungzudenangeschlossenenNetzkabeln,Telekommunikationssystemen,Netzwerken

undModemsistvordemÖffnendesGehäuseszuunterbrechen,sofernindenInstallations-und
KonfigurationsprozedurenkeineanderslautendenAnweisungenenthaltensind.

•ZumInstallieren,TransportierenundÖffnenderAbdeckungendesComputersoderder

angeschlossenenEinheitendieKabelgemäßderfolgendenT abelleanschließenundabziehen.

ZumAnschließenderKabelgehenSiewiefolgtvorZumAbziehenderKabelgehenSiewiefolgtvor

1.SchaltenSiealleEinheitenAUS.

2.SchließenSieerstalleKabelandieEinheitenan.

3.SchließenSiedieSignalkabelandieBuchsenan.

4.SchließenSiedieNetzkabelandieSteckdosean.

5.SchaltenSiedieEinheitEIN.

1.SchaltenSiealleEinheitenAUS.

2.ZiehenSiezuerstalleNetzkabelausden
Netzsteckdosen.

3.ZiehenSiedieSignalkabelausdenBuchsen.

4.ZiehenSiealleKabelvondenEinheitenab.

CAUTION:

EineverbrauchteLithiumbatterienurdurcheineBatteriemitderTeilenummer45C1566odereine
gleichwertige,vomHerstellerempfohleneBatterieersetzen.EnthältdasSystemeinModulmiteiner
Lithiumbatterie,diesesnurdurcheinModuldesselbenTypsundvondemselbenHerstellerersetzen.
DieBatterieenthältLithiumundkannbeiunsachgemäßerVerwendung,HandhabungoderEntsorgung
explodieren.

DieBatterienicht:

•mitWasserinBerührungbringen.

Chapter1.Readthisfirst:Importantsafetyinformation17

•über100Cerhitzen.

•reparierenoderzerlegen.

DieörtlichenBestimmungenfürdieEntsorgungvonSondermüllbeachten.

ACHTUNG:

BeiderInstallationvonLasergeräten(wieCD-ROM-Laufwerken,DVD-aufwerken,Einheitenmit
LichtwellenleitertechnikoderSendern)Folgendesbeachten:

•DieAbdeckungennichtentfernen.DurchEntfernenderAbdeckungendesLasergerätskönnen

gefährlicheLaserstrahlungenfreigesetztwerden.DasGerätenthältkeinezuwartendenTeile.

•WerdenSteuerelemente,EinstellungenoderDurchführungenvonProzedurenandersalshier

angegebenverwendet,kanngefährlicheLaserstrahlungauftreten.

VORSICHT

EinigeLasergeräteenthalteneineLaserdiodederKlasse3Aoder3B.BeachtenSieFolgendes:

LaserstrahlungbeigeöffneterVerkleidung.NichtindenStrahlblicken.KeineLupenoderSpiegel
verwenden.Strahlungsbereichmeiden.

≥18kg≥32kg≥55kg

ACHTUNG:

ArbeitsschutzrichtlinienbeimAnhebenderMaschinebeachten.

ACHTUNG:

MitdemNetzschalteranderEinheitundamNetzteilwirddieStromversorgungfürdieEinheit
nichtunterbrochen.DieEinheitkannauchmitmehrerenNetzkabelnausgestattetsein.Umdie
StromversorgungfürdieEinheitvollständigzuunterbrechen,müssenallezumGerätführenden
NetzkabelvomNetzgetrenntwerden.

18ThinkCentreChromeboxHardwareMaintenanceManual

1

2

Chapter1.Readthisfirst:Importantsafetyinformation19

1

2

20ThinkCentreChromeboxHardwareMaintenanceManual

PERICOLO

Lacorrenteelettricaprovenientedaicavidialimentazione,deltelefonoedicomunicazionepuòessere
pericolosa.

Perevitareilrischiodiscosseelettriche:

•Noncollegareoscollegarequalsiasicavooppureeffettuarel'installazione,lamanutenzioneola

riconfigurazionedelprodottoduranteuntemporale.

•Collegaretuttiifilielettriciaunapresadialimentazionecorrettamentecablataedotatadimessaa

terra.

•Collegareallepreseelettricheappropriatetutteleapparecchiaturecheverrannoutilizzateper

questoprodotto.

•Sepossibile,utilizzaresolounamanopercollegareoscollegareicavidisegnale.

•Nonaccendereassolutamenteapparecchiatureinpresenzadiincendi,perdited'acquaodanno

strutturale.

•Scollegareicavidialimentazione,isistemiditelecomunicazione,leretieilmodemprimadi

aprireicoperchideldispositivo,salvoistruzionicontrarierelativealleprocedurediinstallazionee
configurazione.

•Collegareescollegareicavicomedescrittonellaseguentetabellaquandovengonoeffettuate

operazionidiinstallazione,spostamentooaperturadeicoperchidiquestoprodottoodelleunità
collegate.

PercollegarsiPerscollegarsi

1.SPEGNEREleapparecchiature.

2.Innanzitutto,collegaretuttiicavialleunità.

3.Collegareicavidisegnaleaiconnettori.

4.Collegareicavidialimentazioneallapresa.

5.Accenderel'unità.

1.SPEGNEREleapparecchiature.

2.Innanzitutto,rimuovereicavidialimentazionedalla
presa.

3.Rimuovereicavidisegnaledaiconnettori.

4.Rimuoveretuttiicavidalleunità.

ATTENZIONE:

Quandosisostituiscelabatteriaallitio,utilizzaresoloilNumeroparte45C1566ountipodibatteria
equivalenteconsigliatodalproduttore.Sesulsistemaèpresenteunmodulochecontieneunabatteria
allitio,sostituirlosoloconuntipodimodulodellostessotipodellastessacasadiproduzione.La
batteriacontienelitioepuòesplodereseusata,maneggiataosmaltitainmodononcorretto.

Non:

•Gettareoimmergerelabatterianell'acqua

•Riscaldarlaadunatemperaturasuperioreai100gradiC(212gradiF)

•Smontarla,ricaricarlaotentarediripararla

Lebatterieusatevannosmaltiteinaccordoallanormativainvigore(DPR915/82esuccessive
disposizioniedisposizionilocali).

Chapter1.Readthisfirst:Importantsafetyinformation21

ATTENZIONE:

1

2

Quandovengonoinstallatiprodottilaser(qualiCD-ROM,unitàDVD-ROM,unitàafibreotticheo
trasmittenti),tenerpresentequantosegue:

•Nonrimuovereglisportelli.L'aperturadiun'unitàlaserpuòdeterminarel'esposizionearadiazioni

laserpericolose.All'internodell'unitànonvisonopartisucuieffettuarel'assistenzatecnica.

•L'utilizzodicontrolli,regolazioniol'esecuzionediprocedurenondescrittinelpresentemanuale

possonoprovocarel'esposizionearadiazionipericolose.

PERICOLO

AlcuneunitàlasercontengonoundiodolaserdiClasse3AoClasse3B.Tenerpresentequantosegue:

Aprendol'unitàvengonoemesseradiazionilaser.Nonfissareilfascio,nonguardarlodirettamente
construmentiotticiedevitarel'esposizionealfascio.

≥18kg≥32kg≥55kg

ATTENZIONE:

Prestareattenzionenelsollevarel'apparecchiatura.

ATTENZIONE:

Ilpulsantedicontrollodell'alimentazionepresentesull'unitàel'interruttoredell'alimentatorenon
disattivanol'alimentazionecorrentefornitaall'unità.E'possibilechel'unitàdispongadipiùcavidi
alimentazione.Perdisattivarel'alimentazionedall'unità,accertarsichetuttiicavidialimentazione
sianoscollegatidallafontedialimentazione.

22ThinkCentreChromeboxHardwareMaintenanceManual

Chapter1.Readthisfirst:Importantsafetyinformation23

1

2

PELIGRO

Lacorrienteeléctricaprocedentedecablesdealimentación,teléfonosycablesdecomunicaciónpuede
serpeligrosa.

Paraevitarelriesgodedescargaeléctrica:

•Noconectenidesconecteloscablesnirealiceningunatareadeinstalación,mantenimientoo

reconfiguracióndeesteproductoduranteunatormentaeléctrica.

•Conectetodosloscablesdealimentaciónatomasdecorrientedebidamentecableadasy

conectadasatierra.

•Cualquierequipoqueseconecteaesteproductotambiéndebeconectarseatomasdecorriente

debidamentecableadas.

•Siemprequeseaposible,utiliceunasolamanoparaconectarodesconectarloscablesdeseñal.

24ThinkCentreChromeboxHardwareMaintenanceManual

•Noenciendanuncaunequipocuandohayseñalesdefuego,aguaodañosestructurales.

•Desconecteloscablesdealimentación,lossistemasdetelecomunicaciones,lasredesylos

módemsconectadosantesdeabrirlascubiertasdelosdispositivos,amenosqueseindiquelo
contrarioenlosprocedimientosdeinstalaciónyconfiguración.

•Conecteydesconecteloscables,comosedescribeenlatablasiguiente,cuandoinstale,muevao

abralascubiertasdeesteproductoodelosdispositivosconectados.

ParaconectarParadesconectar

1.APÁGUELOtodo.

2.Enprimerlugar,conectetodosloscablesalos
dispositivos.

3.Conecteloscablesdeseñalalosconectores.

4.Enchufeloscablesdealimentaciónalastomasde
corriente.

5.Enciendaeldispositivo.

1.APÁGUELOtodo.

2.Enprimerlugar,desenchufeloscablesdealimentación
delastomasdecorriente.

3.Desconecteloscablesdeseñaldelosconectores.

4.Desconectetodosloscablesdelosdispositivos.

PRECAUCIÓN:

Cuandosustituyaunabateríadelitio,utilicesolamenteunabateríanúmerodepieza45C1566uotra
detipoequivalenterecomendadaporelfabricante.Sisusistemadisponedeunmóduloquecontiene
unabateríadelitio,reemplácelosóloconelmismotipodemódulo,delmismofabricante.Labatería
contienelitioypuedeexplotarsinoseutiliza,manipulaodesechacorrectamente.

Nodebe:

•Arrojarlaalaguaosumergirlaenella

•Exponerlaatemperaturassuperioresa100°C(212°F)

•Repararlaodesmontarla

Deshágasedelabateríasegúnespecifiquenlasleyesonormaslocales.

PRECAUCIÓN:

Cuandohayaproductosláser(comounidadesdeCD-ROM,unidadesdeDVD,dispositivosdefibra
ópticaotransmisores)instalados,tengaencuentalosiguiente:

•Noquitelascubiertas.Siquitalascubiertasdelproductoláser,podríaquedarexpuestoaradiación

láserpeligrosa.Dentrodeldispositivonoexisteningunapiezaquerequieraserviciotécnico.

•Siusacontrolesoajustesorealizaprocedimientosquenoseanlosespecificadosaquí,podría

exponersearadiacionespeligrosas.

PELIGRO

Chapter1.Readthisfirst:Importantsafetyinformation25

Algunosproductoslásertienenincorporadoundiodoláserdeclase3Aoclase3B.T engaencuentalo

1

2

siguiente:

Cuandoseabre,quedaexpuestoaradiaciónláser.Nomiredirectamentealrayoláser,nisiquieracon
instrumentosópticos,yeviteexponersedirectamentealrayoláser.

≥18kg≥32kg≥55kg

PRECAUCIÓN:

Adopteprocedimientossegurosallevantarelequipo.

PRECAUCIÓN:

Elbotóndecontroldealimentacióndeldispositivoyelinterruptordealimentacióndelafuentede
alimentaciónnodesconectanlacorrienteeléctricasuministradaaldispositivo.Además,eldispositivo
podríatenermásdeuncabledealimentación.Parasuprimirtodalacorrienteeléctricadeldispositivo,
asegúresedequetodosloscablesdealimentaciónesténdesconectadosdelatomadecorriente.

26ThinkCentreChromeboxHardwareMaintenanceManual

Chapter2.Productoverview

Thischapterprovidesthegeneralinformationaboutyourcomputer.

Locations

Thissectionprovidesthefollowingtopics:

•“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage27

•“Locatingconnectorsontherearofyourcomputer”onpage28

•“Locatingcomponents”onpage30

•“Locatingpartsonthesystemboard”onpage32

•“Locatingthemachinetypeandmodellabel”onpage34

Note:Thecomponentsinyourcomputermightlookslightlydifferentfromtheillustrations.

Locatingconnectors,controls,andindicatorsonthefrontofyour computer

Thefollowingillustrationshowsthelocationsoftheconnectors,controls,andindicatorsonthefrontofyour
computer.

Figure1.Frontconnector,control,andindicatorlocations

©CopyrightLenovo2015,2016

27

1Powerbutton2Powerindicator
3USB3.0connectors(2)

4Headsetconnector

•Headsetconnector
Usedtoconnectaheadsetoraheadphonetoyourcomputer.Youcanusetheheadsettorecordsounds,

usespeech-recognitionsoftware,andlistentothesoundsfromyourcomputerwithoutdisturbinganyone.
Youcanusetheheadphoneonlytolistentothesoundsfromyourcomputer.

•Powerbutton
Usedtoturnonyourcomputer.Youcanusethepowerbuttontoturnoffyourcomputeronlywhenyou

cannotuseanyGoogleChromeOS

TM

shutdownproceduretoturnoffyourcomputer.

•Powerindicator
Usedtoindicatethepowerstatus.Whentheindicatorison,thepowerissuppliedtoyourcomputer

properly.Whentheindicatorisoff,thepowercordorpoweradapterisnotconnectedorotherproblems
occur.

•USB3.0connector
UsedtoconnectadevicethatrequiresaUSB2.0orUSB3.0connection,suchasakeyboard,amouse,a

scanner,aprinter,orapersonaldigitalassistant(PDA).

Locatingconnectorsontherearofyourcomputer

Thefollowingillustrationshowsthelocationsoftheconnectorsontherearofyourcomputer.Some
connectorsontherearofyourcomputerarecolor-codedtohelpyoudeterminewheretoconnectthe
cablesonyourcomputer.

Figure2.Rearconnectorlocations

28ThinkCentreChromeboxHardwareMaintenanceManual

1USB3.0connector
3HDMI
5Resetbutton
7DisplayPort
9Security-lockslot

TM

connector

®

connector8acpoweradapterconnector

2Ethernetconnector

4SDcardreaderslot(availableonsomemodels)
6USB3.0connector

10Wi-Fiantennaslot

•acpoweradapterconnector
Usedtoconnecttheacpoweradaptertoyourcomputerforpowersupply.

•DisplayPortconnector
Usedtoconnectahigh-performancemonitor,adirect-drivemonitor,orotherdevicesthatusea

DisplayPortconnector.

•Ethernetconnector
UsedtoconnectanEthernetcableforalocalareanetwork(LAN).

Note:TooperatethecomputerwithinFederalCommunicationsCommission(FCC)ClassBlimits,usea
Category5eorbetterEthernetcable.

•HDMIconnector
Usedtodeliveruncompressedhigh-definitionvideoandmultichanneldigitalaudiosignalsthrougha

singlecable.Ahigh-performancemonitor,adirectdrivemonitor,oranotheraudioorvideodevicethat
usesaHigh-DefinitionMultimediaInterface(HDMI)connectorcanbeattachedtothisHDMIconnector.

•Resetbutton
Usedtoputthecomputerintotherecoverymode.Formoreinformationaboutrestoringyourcomputer,

contacttheLenovoCustomerSupportCenter.

•SDcardreaderslot
Usedtoholdasecuredigital(SD)cardandmakethecardbereadbythecardreader.

•Security-lockslot
Forinformation,see“AttachingaKensington-stylecablelock”onpage43

.

•USB3.0connector
UsedtoconnectadevicethatrequiresaUSB2.0orUSB3.0connection,suchasakeyboard,amouse,a

scanner,aprinter,oraPDA.

•Wi-Fiantennaslot
UsedtoinstalltherearWi-Fiantennacableconnectorthatisavailableonlyonsomemodels.Therear

Wi-FiantennaisinstalledontherearWi-Fiantennacableconnector.

Chapter2.Productoverview29

Locatingcomponents

Thefollowingillustrationshowsthelocationsofthevariouscomponentsinyourcomputer.Toremovethe
frontcover,see“Removingthefrontcover”onpage63.

Figure3.Componentlocations

1Frontcover

3Powercord(availableonsomemodels)4Memorymodules(2)
5Powerbuttonboard
7M.2storagedrive
9M.2Wi-Ficardmodule

2acpoweradapter(availableonsomemodels)

6Coin-cellbattery
8Systemboardframe
10Systemfan

LocatingmajorFRUsandCRUs

ThefollowingillustrationshowsthelocationsofthemajorFRUsandCustomerReplaceableUnits(CRUs)in
thecomputer.Toremovethefrontcover,see“Removingthefrontcover”onpage63.

30ThinkCentreChromeboxHardwareMaintenanceManual

Figure4.LocatingmajorFRUsandCRUs

ThefollowingtableliststhemajorFRUsshownintheillustrationaboveandidentifieswhichFRUsare
alsoself-serviceCRUsoroptional-serviceCRUs.

Notes:

Chapter2.Productoverview31

•Self-serviceCRUs:TheseCRUsunplugoraresecuredbynomorethantwoscrews.Examplesof
thesetypesofCRUsincludethekeyboard,themouse,anyUSBdevice,andthepowercord.Other
self-serviceCRUsdependingonproductdesignmightincludememorymodules,adaptercards,hard
diskdrives,andopticaldrives.

•Optional-serviceCRUs:TheseCRUsareisolatedpartswithinthecomputerandareconcealedbyan
accesspanelthatistypicallysecuredbymorethantwoscrews.Oncetheaccesspanelisremoved,the
specificCRUisvisible.

NumberFRUdescription

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

FrontcoverYesNo
Poweradapter(availableonsomemodels)
Powercord(availableonsomemodels)
MemorymoduleNoNo
Coin-cellbattery
FrontantennaNoNo
PowerbuttonboardNoNo
Systemboardframe
RearantennaNoNo
RearcoverNoNo
ResetbuttonboardNoNo
M.2storagedriveNoNo
M.2Wi-FicardmoduleNoNo
Systemboard
Systemfan
KeyboardYesNo
MouseYesNo

Self-serviceCRUOptional-serviceCRU

YesNo
YesNo

NoNo

NoNo

NoNo
NoNo

FordetailedFRUinformation,suchastheFRUpartnumbersandsupportedcomputermodels,goto:
http:/www.lenovo.com/serviceparts-lookup

Locatingpartsonthesystemboard

Thefollowingillustrationshowsthelocationsofthepartsonthesystemboard.

32ThinkCentreChromeboxHardwareMaintenanceManual

Figure5.Systemboardpartlocations

1Microprocessorheatsinkassembly2Memoryslot1
3Memoryslot24Powerbuttonboardconnector
5Coin-cellbattery
7M.2Wi-Ficardslot
9Resetbuttonboardconnector10Debugconnector

6M.2storagedriveslot

8Systemfanconnector

Chapter2.Productoverview33

Locatingthemachinetypeandmodellabel

Themachinetypeandmodellabelidentifiesyourcomputer.WhenyoucontactLenovoforhelp,themachine
typeandmodelinformationhelpssupporttechnicianstoidentifyyourcomputerandprovidefasterservice.

Themachinetypeandmodellabelisattachedonthesideofyourcomputerasshown.

Figure6.Machinetypeandmodellabel

Features

Thecomputerfeaturesintroducedinthissectioncoversavarietyofmodels.

34ThinkCentreChromeboxHardwareMaintenanceManual

Microprocessor

•Intel

®

•IntelCore

Celeron

®

microprocessor

™

microprocessor

Memory

Yourcomputersupportstwodoubledatarate3smalloutlinedualinlinememorymodules(DDR3SODIMM).

Internaldrives

YourcomputersupportsanM.2storagedrive.

Videofeatures

•Integratedgraphicssupportsthefollowingconnectorsonyourcomputer:
–DisplayPortconnector

–HDMIconnector

Formoreinformation,see“Locatingconnectorsontherearofyourcomputer”onpage28.

Audiofeatures

Integratedaudiocontrollersupportstheheadsetconnectoronyourcomputer:

Formoreinformation,see“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”
onpage27.

Input/Output(I/O)features

•Headsetconnector

•Displayconnectors(DisplayPortconnectorandHDMIconnector)

•Ethernetconnector

•USBconnectors

Formoreinformation,see“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”on
page27

and“Locatingconnectorsontherearofyourcomputer”onpage28.

Powersupply

Yourcomputercomeswitha65-wattacpoweradapter.

Wirelessfeatures

Dependingonyourcomputermodel,thefollowingwirelessfeaturesaresupported:

•WirelessLAN

•Bluetooth

Chapter2.Productoverview35

Specifications

Thissectionliststhephysicalspecificationsforyourcomputer.

Note:Lenovocomputersmeettheeco-designrequirementsoftheErPLot3regulation.Formore
information,goto:
http://www.lenovo.com/ecodeclaration

Dimensions

Width:179mm(7.05inches)
Height:34.5mm(1.36inches)
Depth:182mm(7.17inches)

Weight

Maximumconfigurationasshipped:4.86kg(10.71lb)(withpackage)
Maximumconfigurationasshipped:4.14kg(9.13lb)(withoutpackage)

Environment

•Airtemperature:

Operating:From10°C(50°F)to35°C(95°F)
Storageinoriginalshippingpackage:From-40°C(-40°F)to60°C(140°F)
Storagewithoutpackage:From-10°C(14°F)to60°C(140°F)

•Humidity:

Operating:20%–80%(non-condensing)
Storage:20%–90%(non-condensing)

•Altitude:

Operating:From-15.2m(-50ft)to3048m(10000ft)
Storage:From-15.2m(-50ft)to10668m(35000ft)

Electricalinput

Inputvoltage:From100Vacto240Vac
Inputfrequency:50/60Hz

36ThinkCentreChromeboxHardwareMaintenanceManual

Chapter3.Usingyourcomputer

Thischapterprovidesinformationaboutthefollowingtopics:

•“Registeringyourcomputer”onpage37

•“Frequentlyaskedquestions”onpage37

Registeringyourcomputer

WhenyouregisteryourcomputerwithLenovo,youenterrequiredinformationintoaLenovodatabase.The
informationenablesLenovotocontactyouwhenthereisarecallorothersevereproblemandprovide
quickerservicewhenyoucallLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand
servicestoregisteredusers.

ToregisteryourcomputerwithLenovo,gotohttp://www.lenovo.com/registerandfollowtheinstructionson
thescreentoregisteryourcomputer.

Frequentlyaskedquestions

Thefollowingaresomeofthefrequentlyaskedquestionsandtheiranswers.Theanswerscanhelpyou
optimizetheuseofyourcomputer.

Fortheanswerstomorefrequentlyaskedquestionsaboutusingyourcomputer,goto:
http://www.lenovo.com/support/faq

HowcanIgetmyuserguideinanotherlanguage?

Theuserguideisavailableinvariouslanguagesat:
http://www.lenovo.com/UserManuals

HowcanIrestoremycomputersettings?

Incaseofanycomputerfailure,youcancontacttheLenovoCustomerSupportCenter.Forinformation
aboutcontactingtheCustomerSupportCenter,seeChapter10“Gettinginformation,help,andservice”
onpage85

FormoreinformationaboutusingandconfiguringtheChromeOSoperatingsystem,gototheGoogleWeb
siteathttp://support.google.comandthenfollowtheinstructionsonthescreen.

.

©CopyrightLenovo2015,2016

37

38ThinkCentreChromeboxHardwareMaintenanceManual

Chapter4.Youandyourcomputer

Thischapterprovidesinformationaboutaccessibility,comfort,andrelocatingyourcomputertoother
countriesorregions.

Accessibilityandcomfort

Goodergonomicpracticeisimportanttogetthemostfromyourpersonalcomputerandtoavoiddiscomfort.
Arrangeyourworkplaceandtheequipmentyouusetosuityourindividualneedsandthekindofwork
thatyouperform.Inaddition,usehealthyworkhabitstomaximizeyourperformanceandcomfortwhile
usingyourcomputer.

Thefollowingtopicsprovideinformationaboutarrangingyourworkarea,settingupyourcomputer
equipment,andestablishinghealthyworkhabits.

Arrangingyourworkspace

Togetthemostfromyourcomputer,arrangeboththeequipmentyouuseandyourworkareatosuityour
needsandthekindofworkyoudo.Yourcomfortisofforemostimportance,butlightsources,aircirculation,
andthelocationofelectricaloutletscanalsoaffectthewayyouarrangeyourworkspace.

Comfort

Althoughnosingleworkingpositionisidealforeveryone,hereareafewguidelinestohelpyoufinda
positionthatsuitsyoubest.

Sittinginthesamepositionforalongtimecancausefatigue.Thebackrestandseatofyourchairshould
adjustindependentlyandprovidegoodsupport.Theseatshouldhaveacurvedfronttorelievepressureon
thethighs.Adjusttheseatsothatyourthighsareparalleltothefloorandyourfeetareeitherflatonthe
floororonafootrest.

Whenusingthekeyboard,keepyourforearmsparalleltothefloorandyourwristsinacomfortableposition.
Usealighttouchonthekeyboardandyourhandsandfingersrelaxed.Changetheangleofthekeyboard
formaximumcomfortbyadjustingthepositionofthekeyboardfeet.

Adjustthemonitorsothetopofthescreenisat,orslightlybelow,eyelevel.Placethemonitorata
comfortableviewingdistance,usually51–61cm(20–24inches).Then,positionthemonitorsothatyoucan
viewitwithouttwistingyourbody.Also,positionotherequipmentyouuseregularly,suchasthetelephone
oramouse,withineasyreach.

©CopyrightLenovo2015,2016

39

Glareandlighting

Positionthemonitortominimizeglareandreflectionsfromoverheadlights,windows,andotherlightsources.
Reflectedlightfromshinysurfacescancauseannoyingreflectionsonyourmonitorscreen.Placethe
monitoratrightanglestowindowsandotherlightsources,whenpossible.Reduceoverheadlighting,if
necessary,byturningofflightsorusinglowerwattagebulbs.Ifyouinstallthemonitornearawindow,use
curtainsorblindstoblockthesunlight.Youcanadjustthebrightnessandcontrastcontrolsonthemonitor
astheroomlightingchangesthroughouttheday.

Whereitisimpossibletoavoidreflectionsortoadjustthelighting,anantiglarefilterplacedoverthescreen
mightbehelpful.However,thesefiltersmightaffecttheclarityoftheimageonthescreen;trythemonlyafter
youhaveexhaustedothermethodsofreducingglare.

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodicallyusingasoftclothasdirectedinyourmonitordocumentation.

Aircirculation

Yourcomputerandmonitorproduceheat.Thecomputerhasafanthatpullsinfreshairandforcesouthot
air.Themonitorletshotairescapethroughvents.Blockingtheairventscancauseoverheating,whichmight
resultinamalfunctionordamage.Placethecomputerandmonitorsothatnothingblockstheairvents;
usually,51mm(2inches)ofairspaceissufficient.Also,ensurethattheventedairisnotblowingonpeople.

Electricaloutletsandcablelengths

Thefollowingfactorsmightdeterminethefinalplacementofyourcomputer:

•Locationofelectricaloutlets

•Lengthofpowercords

•Lengthofthecablesthatareconnectedtothemonitorandotherdevices

Whenarrangingyourworkspace:

•Avoidtheuseofextensioncords.Whenpossible,plugthecomputerpowercorddirectlyintoanelectrical
outlet.

•Keeppowercordsandcablesneatlyroutedawayfromwalkwaysandotherareaswheretheymight
getkickedaccidentally.

Formoreinformationaboutpowercords,see“Powercordsandpoweradapters”onpage1

.

Accessibilityinformation

Lenovoiscommittedtoprovidingpeoplewithdisabilitiesgreateraccesstoinformationandtechnology.
Asaresult,thefollowinginformationprovideswaystohelpusersthathavehearing,vision,andmobility
limitationsgetthemostoutoftheircomputerexperience.

Assistivetechnologiesenableuserstoaccessinformationinthemostappropriateway.Someofthese
technologiesarealreadyprovidedinyouroperatingsystem.Otherscanbepurchasedthroughvendors,or
accessedthroughtheWorldWideWebhttp://www.lenovo.com/healthycomputing.

Assistivetechnologies

SomeaccessibilitytechnologiesareavailablethroughtheAccessibilityOptionsprogram.Depending
onyouroperatingsystem,thenumberofaccessibilityoptionsavailablevaries.Ingeneral,accessibility
optionsenhancethewayuserswithhearing,vision,ormobilitylimitationsnavigateandusetheircomputer.
Forexample,someusersmightnothavethefinemotorskillsrequiredtouseamouseorselectkey

40ThinkCentreChromeboxHardwareMaintenanceManual

combinations.Otherusersmightrequirelargerfontsorhigh-contrastdisplaymodes.Insomecases,
magnifiersandbuilt-inspeechsynthesizersareavailable.

Screen-readertechnologies

Screen-readertechnologiesareprimarilyfocusedonsoftwareprograminterfaces,helpinformationsystems,
andavarietyofonlinedocuments.Foradditionalinformationaboutscreenreaders,seethefollowing:

•UsingPDFswithscreenreaders:
http://www.adobe.com/accessibility.html?promoid=DJGVE

•UsingtheJAWSscreenreader:
http://www.freedomscientific.com/jaws-hq.asp

•UsingtheNVDAscreenreader:
http://www.nvaccess.org/

Industry-standardconnectors

Yourcomputerprovidesindustry-standardconnectorsthatenableyoutoconnectassistivedevices.

Formoreinformationaboutthelocationandfunctionoftheconnectors,seeChapter2“Productoverview”
onpage27.

Documentationinaccessibleformats

Lenovoprovideselectronicdocumentationinaccessibleformats,suchasproperlytaggedPDFfilesor
HyperTextMarkupLanguage(HTML)files.Lenovoelectronicdocumentationisdevelopedtoensure
thatvisuallyimpaireduserscanreadthedocumentationthroughascreenreader.Eachimageinthe
documentationalsoincludesadequatealternativetextsothatvisuallyimpaireduserscanunderstandthe
imagewhentheyuseascreenreader.

Movingyourcomputertoanothercountryorregion

Whenyoumoveyourcomputertoanothercountryorregion,youmusttakelocalelectricalstandards
intoconsideration.

Ifyourelocateyourcomputertoacountryorregionthatusesanelectricaloutletstyledifferentfromthe
typeyouarecurrentlyusing,youhavetopurchaseeitheranelectricalplugadapteroranewpowercord.
YoucanorderapowercorddirectlyfromLenovo.

Forpowercordinformationandpartnumbers,goto:
http://www.lenovo.com/powercordnotice

Chapter4.Youandyourcomputer41

42ThinkCentreChromeboxHardwareMaintenanceManual

Chapter5.Security

Thischapterprovidesinformationabouthowtoprotectyourcomputerfromtheftandunauthorizeduse.

AttachingaKensington-stylecablelock

YoucanuseaKensington-stylecablelocktosecureyourcomputertoadesk,table,orothernon-permanent
fixture.Thecablelockconnectstothesecurity-lockslotattherearofyourcomputer.Dependingonthetype
selected,thecablelockcanbeoperatedwithakeyorcombination.Thecablelockalsolocksthebuttons
usedtoopenthecomputercover.Thisisthesametypeoflockusedwithmanynotebookcomputers.Y ou
canordersuchacablelockdirectlyfromLenovobysearchingforKensingtonat:
http://www.lenovo.com/support

Figure7.Kensington-stylecablelock

©CopyrightLenovo2015,2016

43

44ThinkCentreChromeboxHardwareMaintenanceManual

Chapter6.Preventingproblems

Thischapterprovidesinformationthatcanhelpyouavoidcommonproblemsandkeepyourcomputer
runningsmoothly.

Basics

Herearesomebasicpointsaboutkeepingyourcomputerfunctioningproperly:

•Keepyourcomputerinaclean,dryenvironment.Ensurethatthecomputerrestsonaflat,steadysurface.

•Donotcoveranyoftheventsinthecomputerormonitor.Theseventsprovideairflowtokeepyour
computerfromoverheating.

•Keepfoodanddrinksawayfromallpartsofyourcomputer.Foodparticlesandspillsmightmakethe
keyboardandmousestickandunusable.

•Donotgetthepowerbuttonorothercontrolswet.Moisturecandamagethesepartsandcausean
electricalhazard.

•Alwaysdisconnectapowercordbygraspingthepluginsteadofthecord.

Cleaningyourcomputer

Itisagoodpracticetocleanyourcomputerperiodicallytoprotectthesurfacesandensuretrouble-free
operation.

CAUTION:
Besuretoturnoffthecomputerandmonitorbeforecleaningthecomputerandmonitorscreen.

Computer

Useonlymildcleaningsolutionsandadampclothtocleanthepaintedsurfacesofthecomputer.

Displayscreen

Dustbuildupcompoundsproblemsassociatedwithglare.Remembertocleanyourmonitorscreen
periodically.

Cleaningaflat-panelmonitorsurface

Tocleantheflexiblefilmsurfaceofaflat-panelcomputerdisplay,wipeitgentlywithasoft,drycloth,or
blowonthescreentoremovegritandotherlooseparticles.ThenmoistenaclothwithLCDcleanerand
wipethescreensurface.

Manycomputersupplystorescarrythespecialcleaningfluidsfordisplays.Usecleaningfluidsdevelopedfor
LCDdisplaysonly.Firstapplythefluidtoalint-free,softcloth,thencleantheLCDdisplay.Somecomputer
supplystorescarrypre-moistenedtowelettesforLCDmaintenance.

Cleaningaglass-screensurface

Tocleanaglass-screensurface,wipeitgentlywithasoft,drycloth,orblowonthescreentoremovegritand
otherlooseparticles.Thenuseasoftclothmoistenedwithanonabrasiveliquidglasscleaner.

©CopyrightLenovo2015,2016

45

Movingyourcomputer

Takethefollowingprecautionsbeforemovingyourcomputer:

1.Backupallfilesanddatafromthestoragedrive.Thereareavarietyofbackupprogramsavailable
commercially.

2.Removeallmediafromyourcomputer,suchasdiscs,USBstoragedevices,memorycards,andsoon.

3.T urnoffthecomputerandallconnecteddevices.

4.Unplugthepowercordsfromelectricaloutlets.

5.Disconnectcommunicationcables,suchasmodemornetworkcables,fromtheoutletsfirst,andthen
disconnecttheotherendsfromthecomputer.

6.Notewhereanyremainingcablesareconnectedtothecomputer;then,removethem.

7.Ifyousavedtheoriginalshippingcartonsandpackingmaterials,usethemtopacktheunits.Ifyouare
usingdifferentcartons,cushiontheunitstoavoiddamage.

46ThinkCentreChromeboxHardwareMaintenanceManual

Chapter7.Troubleshootinganddiagnostics

Thischapterprovidesinformationaboutdiagnosingandtroubleshootingcomputerproblems.Ifyour
computerproblemisnotdescribedhere,seeChapter10“Gettinginformation,help,andservice”onpage85
foradditionaltroubleshootingresources.

Basictroubleshooting

Thefollowingtableprovidessomebasicinstructionstohelpyoutroubleshootyourcomputerproblems.

Note:Ifyoucannotcorrecttheproblem,havethecomputerserviced.Foralistofserviceandsupport
telephonenumbers,refertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerorgoto
theLenovoSupportWebsiteat:
http://www.lenovo.com/support/phone

SymptomAction

Thecomputerdoesnotstart
whenyoupressthepower
button.

Themonitorscreenisblank.Ensurethat:

Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.

Ensurethat:

•Thepowercordiscorrectlyconnectedtotherearofthecomputerandtoa
workingelectricaloutlet.

•Ifyourcomputerhasasecondarypowerswitchontherearofthecomputer,
ensurethatitisswitchedon.

•Thepowerindicatoronthefrontofthecomputerison.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe
appropriatemonitorconnectoronthecomputer.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking
electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastissetcorrectly.

•Thecomputervoltagematchesthevoltageavailableattheelectricaloutletfor
yourcountryorregion.

•Ifyourcomputerhasadiscretegraphicscardinstalled,besuretouseamonitor
connectoronthediscretegraphicscard.

Ensurethatnokeysarestuck.

Troubleshootingprocedure

Usethefollowingprocedureasastartingpointfordiagnosingproblemsyouareexperiencingwithyour
computer:

1.Ensurethatthecablesforallconnecteddevicesareconnectedcorrectlyandsecurely.

2.Ensurethatallconnecteddevicesthatrequireacpowerareconnectedtoproperlygrounded,functioning
electricaloutlets.

3.T ryusingapreviouslycapturedconfigurationtoseeifarecentchangetohardwareorsoftwaresettings
hascausedaproblem.Beforerestoringapreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffects.

©CopyrightLenovo2015,2016

47

Note:FormoreinformationaboutrestoringChromeOSoperatingsystem,gototheGoogleWebsiteat

http://support.google.comandthenfollowtheinstructionsonthescreen.

4.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter10“Getting
information,help,andservice”onpage85formoreinformation.

Troubleshooting

Usethetroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.

Ifthesymptomoccurredimmediatelyafteryouinstallednewsoftwareoranewhardwareoption,dothe
followingbeforereferringtothetroubleshootinginformation:

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,ensurethatyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.

2.Reinstallthenewhardwareoptionorsoftwarefollowingtheinstructionsprovidedbythemanufacturer.

Audioproblems

Thissectionprovidessolutionstoaudio-relatedproblems.

NoaudioinChrome

Solutions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,ensurethefollowing:
–TheOn/OffcontrolissettotheOnposition.

–Thespeakerpowercableisconnectedtoaproperlygrounded,functionalacelectricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,ensurethatthevolumeisnotsettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,
ensurethatthevolumeisnotsettoolow.

•Ensurethatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudio
connectoronthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareconnectedtotheaudioconnector,theinternal
speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansion
slots,theaudiofunctionbuiltintothesystemboardisdisabled.Therefore,youmustusetheaudio
connectorsontheaudioadapter.

Soundcomesonlyfromoneexternalspeaker

Solutions:

•Ensurethatthespeakercableisinsertedcompletelyintotheconnectoronthecomputer.

•Ensurethatthecablethatconnectstheleftspeakertotherightspeakerissecurelyconnected.

•Ensurethatthesoundlevelsettingissetcorrectly.

Intermittentproblems

Someproblemsoccuronlyoccasionallyandaredifficulttorepeat.

Solutions:

•Ensurethatallcablesandcordsaresecurelyconnectedtothecomputerandconnecteddevices.

48ThinkCentreChromeboxHardwareMaintenanceManual

•Ensurethatwhenthecomputerison,thefangrillisnotblocked(thereisairflowaroundthegrill),andthe
fansareworking.Ifairflowisblockedorthefansarenotworking,thecomputermightoverheat.

•IfSmallComputerSystemInterface(SCSI)devicesareinstalled,ensurethatthelastexternaldevicein
eachSCSIchainisterminatedcorrectly.Formoreinformation,seeyourSCSIdocumentation.

Monitorproblems

Thissectionprovidessolutionstomonitor-relatedproblems.

Myscreengoesblankwhilethecomputerison

Solutions:Yourscreensaverorpowermanagementmighthavebeenenabled.Dooneofthefollowing:

•Pressakeytoexitthescreensaver.

•Pressthepowerbuttontoresumethecomputerfromsleeporhibernationmode.

ThemonitorworkswhenIturnonthecomputer,butgoesblankwhenIstartsome
applicationprograms

Solutions:

•Connectthemonitorsignalcablefromyourmonitortoanappropriateconnectoronthecomputer.A
loosecablemightcauseintermittentproblems.

•Installthedevicedriversfortheapplicationprograms.Refertothedocumentationfortheaffected
applicationprogramtocheckwhetheranydevicedriversarerequired.

Theimageisdiscolored

Solution:Themonitormightbeaffectedbyinterferencefromnearbyequipment.Movefluorescentdesk
lightingoranyequipmentthatproducesmagneticfieldsfurtherawayfromthemonitor.Iftheproblem
persists,dothefollowing:

1.T urnoffthemonitor.

2.Adjusttheplacementofthemonitorandotherdevicessothattheyareatleast305mm(12inches)apart.

3.T urnonthemonitor.

Networkingproblems

Thissectionprovidessolutionstonetworking-relatedproblems.

Mycomputercannotbeconnectedtothenetwork

Solutions:

•ConnectthecablefromtheEthernetconnectortotheRJ45connectorofthehub.

•Havethelatestdevicedriverinstalledonyourcomputer.

•Setthesameduplexfortheswitchportandtheadapter.
Ifyouconfiguredtheadapterforfullduplex,ensurethattheswitchportisalsoconfiguredforfullduplex.

Settingthewrongduplexmodemightdegradeperformance,causedataloss,orresultinlostconnections.

•Installallnetworkingsoftwarethatisnecessaryforyournetworkenvironment.
CheckwithyourLANadministratorforthenecessarynetworkingsoftware.

Theadapterstopsworkingfornoreason

Solution:Thenetworkdriverfilesmightbecorruptormissing.Updatethedriverbyreferringtothe“Solution”
descriptionforthepreviousproblemtoensurethatthelatestdevicedriverisinstalled.

Chapter7.Troubleshootinganddiagnostics49

MycomputerisaGigabitEthernetmodelandIuseaspeedof1000Mbps,butthe
connectionfailsorerrorsoccur

Solution:ConnectthenetworkcabletotheEthernetconnectorusingCategory5wiringanda100BASE-T
hub/switch(not100BASE-X).

MycomputerisaGigabitEthernetmodel,butitcannotbeconnectedtothenetwork
at1000Mbps,butatonly100Mbps

Solutions:

•Tryanothercable.

•Setthelinkpartnertoauto-negotiate.

•Settheswitchtobe802.3ab-compliant(gigabitovercopper).

IcannotconnecttoawirelessLANusingthebuilt-inwirelessnetworkingcard

Solutions:

•InstallthelatestwirelessLANdrivers.

•Placeyourcomputerwithintherangeofawirelessaccesspoint.

•Enablethewirelessradio.

•CheckNetworkName(SSID)andyourpassword.

Insufficientfreestoragedrivespace

Solution:Freeupstoragedrivespace.Cleanoutyourfoldersfromyoure-mailapplication.Thefolder
namesandproceduresvarydependingonyoure-mailapplication.Ifyouneedassistance,seethehelp
systemforyoure-mailapplication.

Serialconnectorcannotbeaccessed

Solutions:

•Connecttheserialcabletotheserialconnectoronthecomputerandtotheserialdevice.Iftheserial
devicehasitsownpowercord,connectthepowercordtoagroundedelectricaloutlet.

•Turnontheserialdeviceandkeepthedeviceonline.

•Installanyapplicationprogramssuppliedwiththeserialdevice.Refertothedocumentationthatcomes
withtheserialdeviceformoreinformation.

•Ifyouaddedoneserial-connectoradapter,installtheadaptercorrectly.

Softwareproblems

Thissectionprovidessolutionstosoftware-relatedproblems.

Whenusingasortfeature,datescannotbesortedinthecorrectorder

Solution:Someprogramsdevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,assumingthefirsttwodigitswere19.Consequently,datescannotbesortedinthecorrectorder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesareavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

Someapplicationprogramsdonotworkasexpected

Solutions:

•Ifyouarehavingdifficultywithperformingaspecifictaskwithinanapplicationprogram,refertothe
helpsystemfortheprogram.

50ThinkCentreChromeboxHardwareMaintenanceManual

•IfyouarehavingdifficultywiththeChromeOSoperatingsystemoroneofitscomponents,refertothe
ChromeOShelpinformationsystem.

•Checkwhethertheproblemsarecausedbyanewly-installedapplicationprogram.

1.Ensurethatthesoftwareiscompatiblewithyourcomputer.Refertotheinformationsuppliedwiththe
softwareformoreinformation.

2.Verifythatothersoftwareworkscorrectlyonyourcomputer.

3.Verifythatthesoftwareyouareusingworksonanothercomputer.

•Ifyoureceivedanyerrormessageswhileusingtheprogram,seetheprinteddocumentationthatcomes
withtheprogramorthehelpsystemforsolutions.

•CheckifanyupdatesareavailablefromyourmanufacturerorWebsite.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

•Ifthesoftwareprogramusedtoworkcorrectly,butdoesnotworkcorrectlynow,uninstalltheapplication
programandreinstallit.

MyUSBconnectorscannotbeaccessed

Solutions:

•ConnecttheUSBcablefromtheUSBconnectortotheUSBdevice.IftheUSBdevicehasitsownpower
cord,connectthepowercordtoagroundedelectricaloutlet.

•TurnontheUSBdeviceandkeepthedeviceonline.

•InstallanydevicedriversorapplicationprogramssuppliedwiththeUSBdevice.Refertothe
documentationthatcomeswiththeUSBdeviceformoreinformation.

•DetachandreconnecttheUSBconnectortoresettheUSBdevice.

Chapter7.Troubleshootinganddiagnostics51

52ThinkCentreChromeboxHardwareMaintenanceManual

Chapter8.Servicecheckoutandsymptom-to-FRUindex

Thischapterprovidesinformationaboutgeneralservicecheckoutandsymptom-to-FRUindex.

Servicecheckout

Attention:Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartup

sequencechanged.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.
Dataorprogramscanbeoverwrittenifyouselectanincorrectdrive.

Generalerrormessagesappearifaproblemorconflictisfoundbyanapplicationprogram,theoperating
system,orboth.Foranexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware
package.

Problemdeterminationtips

Duetothevarietyofhardwareandsoftwarecombinationsthatcanbeencountered,usethefollowing
informationtoassistyouinproblemdetermination.Ifpossible,havethisinformationavailablewhen
requestingassistancefromServiceSupportandEngineeringfunctions.

•Machinetypeandmodel

•Processororharddiskdriveupgrades

•Failuresymptom
–Dodiagnosticsindicateafailure?

–What,when,where,single,ormultiplesystems?
–Isthefailurerepeatable?
–Hasthisconfigurationeverworked?
–Ifithasbeenworking,whatchangesweremadepriortoitfailing?
–Isthistheoriginalreportedfailure?

•Diagnosticsversion
–Typeandversionlevel

•Hardwareconfiguration
–Print(printscreen)configurationcurrentlyinuse

–BIOSlevel

•Operatingsystemsoftware
–Typeandversionlevel

Notes:Toeliminateconfusion,identicalsystemsareconsideredidenticalonlyifthey:

1.Aretheexactmachinetypeandmodels

2.HavethesameBIOSlevel

3.Havethesameadapters/attachmentsinthesamelocations

4.Havethesameaddressjumpers/terminators/cabling

5.Havethesamesoftwareversionsandlevels

6.HavethesameDiagnosticDiskettes(version)

7.Havethesameconfigurationoptionssetinthesystem

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53

8.Havethesamesetupfortheoperatingsystemcontrolfiles

Comparingtheconfigurationandsoftwareset-upbetween“workingandnon-working”systemswilloften
leadtoproblemresolution.

Symptom-to-FRUindex

TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedfirst.
Alwaysbeginwith“Servicecheckout”onpage53.Thisindexcanalsobeusedtohelpyoudecidewhich
FRUstohaveavailablewhenservicingacomputer.Ifyouareunabletocorrecttheproblemusingthis
index,goto“Undeterminedproblems”onpage56

Notes:

•TheSymptom-to-FRUindexisnotspecifictoanymachinetypeandareapplicabletoallThinkCentrecomputers.

•Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagefirst.

•Ifyoucannotrunthediagnostictestsorgetadiagnosticerrorcodewhenrunningatest,firstdiagnosethePOST
errormessageyoureceive.

•Ifyoudidnotreceiveanyerrormessage,lookforadescriptionofyourerrorsymptomsinthefirstpartofthisindex.

.

Powersupplyproblems

Ifyoususpectapowerproblem,usethefollowingprocedures.

Check/VerifyFRU/Action

Checkthefollowingforproperinstallation.

•Powercord

•On/Offswitchconnector

•On/Offswitchpowersupplyconnector

•Systemboardpowersupplyconnectors

•Microprocessor(s)connection

Checkthepowercordforcontinuity.
Checkthepower-onswitchforcontinuity.

Reseatconnectors

Powercord
Power-onswitch

Miscellaneouserrorconditions

Message/SymptomFRU/Action

ChangingdisplaycolorsDisplay/Monitor
Computerwillnotpower-off..1.PowerSwitch

2.SystemBoard

3.Risercard,ifinstalled.

ComputerwillnotRPLfromserver

54ThinkCentreChromeboxHardwareMaintenanceManual

1.Ensurethatnetworkisinstartupsequenceasfirst
deviceorfirstdeviceafterdiskette.

2.EnsurethatnetworkadapterisenabledforRPL.

3.Networkadapter(Advisenetworkadministratorof
newMACaddress)

Message/SymptomFRU/Action

ComputerwillnotperformaWakeOnLAN

®

(ifapplicable)1.Checkpowersupplyandsignalcableconnections

tonetworkadapter.

2.EnsurenetworkadministratorisusingcorrectMAC

address.

3.EnsurenointerruptorI/Oaddressconflicts.

4.Networkadapter(advisenetworkadministratorof

newMACaddress)

Deadcomputer.

1.PowerSupply

2.SystemBoard

Diskettedrivein-uselightremainsonordoesnotlight
whendriveisactive.

1.DisketteDrive

2.SystemBoard

3.DisketteDriveCable

Blankscreenexceptforflashingcursor.

1.SystemBoard

2.PrimaryHardDiskDrive

3.HardDiskDriveCable

IncorrectmemorysizeduringPOST

1.RuntheMemorytests.

2.MemoryModule

3.SystemBoard

“InsertaDiskette”iconappearswithaknown-good
diagnosticsdisketteinthefirst3.5-inchdiskettedrive.

1.SystemBoard

2.DisketteDriveCable

3.NetworkAdapter

Intensityorcolorvariesfromlefttorightofcharacters
andcolorbars

1.Display

2.Videoadapter(ifpresent)

3.SystemBoard

Non-systemdiskordiskerror-typemessagewitha
known-gooddiagnosticdiskette.

1.DisketteDrive

2.SystemBoard

3.DisketteDriveCable

Otherdisplaysymptomsnotlistedabove(includingblank
orillegibledisplay)

Power-onindicatororharddiskdrivein-uselightnoton,
butcomputerworkscorrectly

1.Display

2.SystemBoard

1.Powerswitch/LEDassembly

2.SystemBoard

Printerproblems1.Printer

2.SystemBoard

Programloadsfromtheharddiskwithaknown-good
diagnosticsdisketteinthefirst3.5-inchdiskettedrive

1.RuntheSetupUtilityprogramandcheckStartup

sequence.

2.DisketteDrive

3.DisketteDriveCable

4.SystemBoard

5.PowerSupply

Chapter8.Servicecheckoutandsymptom-to-FRUindex55

Message/SymptomFRU/Action

RPLcomputercannotaccessprogramsfromitsownhard
disk.

RPLcomputerdoesnotRPLfromserver

Serialorparallelconnectordevicefailure(systemboard
connector)

Serialorparallelconnectordevicefailure(adapter
connector)

Someorallkeysonthekeyboarddonotwork

1.IfnetworkadministratorisusingLCCMHybridRPL,
checkstartupsequence:

a.Firstdevice-network
b.Seconddevice-harddisk

2.Harddiskdrive

1.Checkstartupsequence.

2.CheckthenetworkadapterLEDstatus.

1.ExternalDeviceSelf-TestOK?

2.ExternalDevice

3.Cable

4.SystemBoard

1.ExternalDeviceSelf-TestOK?

2.ExternalDevice

3.Cable

4.AlternateAdapter

5.SystemBoard

1.Keyboard

2.KeyboardCable

3.SystemBoard

Undeterminedproblems

Thissectionprovidesinstructionsonhowtofindoutthefailingdevicesoradapters.

1.Power-offthecomputer.

2.Removeordisconnectthefollowingcomponents(ifinstalled)oneatatime.
a.Anyadapters
b.Diskettedrive
c.ExternalCache
d.ExternalCacheRAM
e.Externaldevices(modem,printer,ormouse)
f.Extendedvideomemory
g.Memorymodules
h.Storagedrive

3.Power-onthecomputertore-testthesystem.

4.Repeatsteps1through3untilyoufindthefailingdeviceoradapter.

Ifalldevicesandadaptershavebeenremoved,andtheproblemcontinues,replacethesystemboard.See
“Replacingthesystemboard”onpage79.

OverviewoftheUSBrecoveryshim

YoucanuseaUSBrecoveryshim(hereafterreferredtoastherecoveryshim)asarecoverysolutioninthe
ChromeOSoperatingsystem.

56ThinkCentreChromeboxHardwareMaintenanceManual

Therecoveryshimisabootabledevicethatisrequiredtoservicethecomputer.Therecoveryshimis
usedforthefollowingpurposes:

•Diagnoseproblemsandrestorethesystemtothefactory-defaultsettings.

•Refreshthesystemwiththelatestfirmwareandsoftware.

TherecoveryshimisnotnecessarywhenaCustomerReplaceableUnit(CRU)isreplaced.Ifanon-CRUis
broken,orthereisastrongsuspicionthataparticularnon-CRUisdefective,itcanbereplaceddirectly.
Otherwise,therecoveryshimmustbeusedtodiagnoseproblemsbeforeanynon-CRUisreplaced.

ThefollowingisthelistofCRUsforyourcomputer:

1.Frontcover

2.Keyboard

3.Mouse

4.Poweradapter

5.Powercord

ForthedefinitionofCRUs,see“LocatingmajorFRUsandCRUs”onpage30.

Creatingtherecoveryshim

Tocreatearecoveryshim,dothefollowing:

1.PrepareaUSBstoragedevicewithatleast8gigabytes(GB)space.TherequiredUSBstoragecapacity
dependsonthesizeoftherecoveryimage.

Attention:CreatingtherecoveryshimwilldeletealldatastoredontheUSBdevice.T oavoiddata
loss,backupallthedatathatyouwanttokeep.

2.DownloadlatestversionoftherecoveryshimimagefromtheLenovoSupportWebsiteat
http://www.lenovo.com/supporttocreatearecoveryshim.ALenovoservicecredentialisrequired.

Note:Ensurethatyoucreatetherecoveryshimusingthelatestversionoftherecoveryshimimage.
Usinganearlierversionmightcausetherecoveryprocesstofail.

3.Extractthedownloadedfilethatcontainstherecoveryshimimage.

4.DownloadtheWin32DiskImagertoolfromhttp://sourceforge.net/projects/win32diskimager/.

5.Runtheimagertoolandfollowtheon-screeninstructionstocreatetherecoveryshim.

Note:Afterusingtherecoveryshim,ifyouwanttorestorenormalusageoftheUSBstoragedevice,youwill
needtoformatthedevice.Otherwise,youcannotusethestoragespaceonthedevice.

Enablingordisablingthewrite-protectfunction

Bydefault,theon-boardRead-OnlyMemories(ROMs)aresettobewrite-protected.Beforerefreshing
theChromeboxfirmware,settheROMstobeunprotectedbydisablingthewrite-protectfunctiononthe
systemboard.

Toenableordisablethewrite-protectfunction,dothefollowing:

1.T urnoffthecomputer.

2.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

3.Removethefrontcover.See“Removingthefrontcover”onpage63.

Chapter8.Servicecheckoutandsymptom-to-FRUindex57

4.Thescrew1onthesystemboardisthewrite-protectscrew.Todisablethewrite-protectionfunction,
removethescrew.Otherwise,installthescrewtoenablethewrite-protectionfunction.

Figure8.Locatingthewrite-protectscrew

5.Installthefrontcover.See“Removingthefrontcover”onpage63.

Usingtherecoveryshim

Tousetherecoveryshimthatyouhavecreated,dothefollowing:

1.ConnecttheHDMIcabletotheHDMIconnectoronthecomputerandtooneexternalmonitor.Then,
connecttheDisplayPortcabletotheDisplayPortconnectoronthecomputerandtoanotherexternal
monitor.

2.Disablethewrite-protectfunction.See“Enablingordisablingthewrite-protectfunction”onpage57.

3.Attachtheacpoweradaptertothepowerconnectoronthecomputer.

4.Insertthepointedendofapaperclipintotheresetbuttonholeattherearofthecomputer.While
pressingthepaperclip,pressthepowerbuttontoturnonthecomputer.Releasethepowerbuttonand
thenreleasetheresetbutton.Then,therecoverymodescreenwillbedisplayed.

5.PressCTRL+Dtoenterrecoverymode.

6.Insertthepointedendofapaperclipintotheresetbuttonholeattherearofthecomputer.Then,
releasetheresetbutton.

7.Poweroffthecomputer.

8.Plug-inUSBkeywithRMAshimimage.

9.Insertthepointedendofapaperclipintotheresetbuttonholeattherearofthecomputer.While
pressingthepaperclip,pressthepowerbuttontoturnonthecomputer.Releasethepowerbuttonand
thenreleasetheresetbutton.

10.Enter“I”toinstalltheimage.Youwillseevariousprogressindicatorsduringthistime.

58ThinkCentreChromeboxHardwareMaintenanceManual

Note:Oncetheprocesscompletes,youwillsee“Waitingfordevice...”onthescreen.Waitforthe

“CrOSFactory”screentoappearbeforeremovingtheUSBkey.

11.Aftertheupdateprocessfinishes,thecomputerwillenterthefactory-test-imageenvironment.Ifthe
factorytestrevealsadefectivecomponentonyourcomputer,turnoffthecomputer,disconnectthe
acpoweradapter,andthenreplacethedefectivecomponent.Forinformationaboutthereplacement
procedure,seeChapter9“Installingorreplacinghardware”onpage61

.

12.Enablethewrite-protectfunction.See“Enablingordisablingthewrite-protectfunction”onpage57.

13.T urnonthecomputer.Thecomputerentersthefactory-test-imageenvironmentagain.Itis
recommendedthatyoure-runanyfailedtestsandRunintestsuntilthetestscanbecompleted
successfullytoensurethatnewcomponentsfunctioncorrectly.

14.RuntheGoogleRequiredTeststesttorestoretheoperatingsystemtothefactorydefaultsettings.After
thetest,allthedatastoredonthecomputerwillbedeletedandthecomputerwillbeturnedoff.If
theGoogleRequiredTeststestfails,refertothecommonmistakesthatleadtoGoogleRequiredTests
testfailurein“Factorytestitems”onpage59

.

Note:TheGoogleRequiredTeststestcanbeforcedtofinalizebypressingf.Forcethe
GoogleRequiredTeststesttofinalizeonlywhenthetesthastobebypassedbecauseitcannotbe
performed.

15.Aftertherecovery,theChromeOSoperatingsystemisinacleanout-of-the-boxstate.Inorderto
turnonthecomputer,attachtheacpoweradaptertothepowerconnectoronthecomputerfirst.If
applicable,customersmustre-enrollthesystemforenterpriseenrollment.

Factorytestitems

Afterthesystementersthefactory-test-imageenvironment,factorytestitemswillrun.Thefactorytest
processcontainsthefollowingthreetypesoftests:

1.FATPTest:Thistestchecksanindividualcomponenttoverifyitsfunction,suchastheTPM,display,
audio,camera,keyboard,andothercomponents.ItisrecommendedthatyouruntheFATPtestonyour
computer,especiallyafteryoureplaceahardwarecomponent.SometestitemsmightrequireanHDMI
monitororanSDcard.Ifthedevicesarenotavailable,thetestitemscanbebypassed,butwiththe
overalltestmarkedasfailed.Inthiscase,youneedtoforcetheGoogleRequiredTeststesttoendin
ordertocompletetheservicingofthecomputer.

2.RuninTest:Thistestcheckshowthesystemfunctionsunderstressbyrunningthemaximumworkload
applications.TheRunintestincludesthetestofmemory,microprocessor,andgraphicscard.

3.GoogleRequiredT ests:Thistestchecksthestatusofthecurrentoperatingsystemandhelpsrestorethe
operatingsystemtothefactorydefaultsettings.Ifanytestitemfails,theoperatingsystemmightnotbe
restored.ThefollowinglistshowssomecommonmistakesthatleadtoGoogleRequiredTeststestfailure:

•HWIDmismatch:EachChromeboxhasaknownhardwareconfiguration.Eachconfigurationis

assignedanHWID.UnauthorizedpartsormissingpartsonthecomputermightresultinHWID
mismatch.

•Write-protectfunctionisoff:TheChromeOSrecoveryisnotcompleteduntilthewrite-protect

functionisenabled.

Chapter8.Servicecheckoutandsymptom-to-FRUindex59

60ThinkCentreChromeboxHardwareMaintenanceManual

Chapter9.Installingorreplacinghardware

Thischapterprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.

Handlingstatic-sensitivedevices

Donotopenthestatic-protectivepackagecontainingthenewpartuntilthedefectiveparthasbeenremoved
andyouarereadytoinstallthenewpart.Staticelectricity,althoughharmlesstoyou,canseriouslydamage
computercomponentsandparts.

Whenyouhandlepartsandothercomputercomponents,taketheseprecautionstoavoidstatic-electricity
damage:

•Limityourmovement.Movementcancausestaticelectricitytobuilduparoundyou.

•Alwayshandlepartsandothercomputercomponentscarefully.HandlePCIcards,memorymodules,
systemboards,andmicroprocessorsbytheedges.Nevertouchanyexposedcircuitry.

•Preventothersfromtouchingthepartsandothercomputercomponents.

•Touchthestatic-protectivepackagecontainingtheparttoametalexpansion-slotcoverorother
unpaintedmetalsurfaceonthecomputerforatleasttwoseconds.Thisreducesstaticelectricityfrom
thepackageandyourbodybeforeyouinstallorreplaceanewpart.

•Whenpossible,removethenewpartfromthestatic-protectivepackage,andinstallitdirectlyinthe
computerwithoutsettingthepartdown.Whenthisisnotpossible,placethestatic-protectivepackage
thatthepartcameinonasmooth,levelsurfaceandplacethepartonthepackage.

•Donotplacethepartonthecomputercoverorothermetalsurface.

Installingorreplacinghardware

Thissectionprovidesinstructionsonhowtoinstallorreplacehardwareforyourcomputer.Youcanexpand
thecapabilitiesofyourcomputerandmaintainyourcomputerbyinstallingorreplacinghardware.

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter
1“Readthisfirst:Importantsafetyinformation”onpage1.

Notes:

•UseonlycomputerpartsprovidedbyLenovo.

•Wheninstallingorreplacinganoption,usetheappropriateinstructionsinthissectionalongwiththe
instructionsthatcomewiththeoption.

Installingexternaloptions

Youcanconnectexternaloptionstoyourcomputer,suchasexternalspeakers,aprinter,orascanner.For
someexternaloptions,youmustinstalladditionalsoftwareinadditiontomakingthephysicalconnection.
Wheninstallinganexternaloption,see“Locatingconnectors,controls,andindicatorsonthefrontofyour
computer”onpage27
requiredconnector.Usetheinstructionsshippedwiththeoptiontohelpyoumaketheconnectionandinstall
anysoftwareordevicedriversthatarerequiredfortheoption.

and“Locatingconnectorsontherearofyourcomputer”onpage28toidentifythe

Replacingtheacpoweradapter

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1

.

©CopyrightLenovo2015,2016

61

CAUTION:

Beforeyouopenthefrontcover,turnoffthecomputerandwaitseveralminutesuntilthecomputeris
cool.

Toreplacetheacpoweradapter,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.See“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage

and“Locatingconnectorsontherearofyourcomputer”onpage28.

27

2.Removethepoweradaptercablefromtheacpoweradaptercableloopattherearofthecomputerand
thendisconnecttheacpoweradapterfromthecomputer.

Figure9.Removingtheacpoweradapter

3.Connectanewacpoweradaptertotheacpoweradapterconnectorattherearofyourcomputeranda
workableelectricaloutlet.Then,securethepoweradaptercableintothepoweradaptercableloopat
therearofthecomputerasshown.

62ThinkCentreChromeboxHardwareMaintenanceManual

Figure10.Installingtheacpoweradapter

Removingthefrontcover

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

CAUTION:

Beforeyouopenthefrontcover,turnoffthecomputerandwaitseveralminutesuntilthecomputeris
cool.

Toremovethefrontcover,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.See“Locatingconnectors,controls,andindicatorsonthefrontofyourcomputer”onpage
27and“Locatingconnectorsontherearofyourcomputer”onpage28.

2.Unlockanylockingdevicethatsecuresthefrontcover.SeeChapter5“Security”onpage43.

Chapter9.Installingorreplacinghardware63

3.Removethescrewthatsecuresthefrontcover.

Figure11.Removingthescrewthatsecuresthefrontcover

64ThinkCentreChromeboxHardwareMaintenanceManual

4.Slidethefrontcovertothefrontofthecomputer.Then,liftthefrontcovertoremoveitfromthecomputer.

Figure12.Removingthefrontcover

Replacingthesystemfan

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

Toreplacethesystemfan,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Disconnectthesystemfancablefromthesystemfanconnectoronthesystemboard.See“Locating
partsonthesystemboard”onpage32.

Chapter9.Installingorreplacinghardware65

4.Removethefourscrewsthatsecurethesystemfan,andthenremovethesystemfanasshown.

Figure13.Removingthesystemfan

5.Positionanewsystemfanasshown,andalignthefourscrewholesinthesystemfanwiththe
correspondingmountingstudsonthesystemboard.Then,installthefourscrewstosecurethesystem
fantothesystemboard.

Figure14.Installingthesystemfan

6.Connectthesystemfancabletothesystemfanconnectoronthesystemboard.See“Locatingpartson
thesystemboard”onpage32.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81.

Replacingamemorymodule

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

66ThinkCentreChromeboxHardwareMaintenanceManual

YourcomputerhastwoslotsforinstallingorreplacingDDR3SODIMMsthatprovideuptoamaximumof8
GBsystemmemory.Wheninstallingorreplacingamemorymodule,use2GBor4GBDDR3SODIMMsin
anycombinationuptoamaximumof8GB.

Note:Whenthereisonlyonememorymoduleonyoucomputer,ensurethatthememorymoduleisinstalled
inthememoryslot1.

Toreplaceamemorymodule,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Laythecomputeronitssideforeasieraccesstothesystemboard.

4.Locatethememoryslot.See“Locatingpartsonthesystemboard”onpage32.

5.Opentheretainingclipsandgentlypullthememorymoduleoutofthememoryslot.

Figure15.Removingamemorymodule

6.Positionanewmemorymoduleoverthememoryslot.Ensurethatthenotch1onthememorymodule
alignscorrectlywiththeslotkey2onthesystemboard.Pushthememorymodulestraightdowninto
theslotuntiltheretainingclipsclose.

Figure16.Installingamemorymodule

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81

.

Chapter9.Installingorreplacinghardware67

Replacingthesystemboardframe

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

CAUTION:

Thesystemfanmightbeveryhot.Beforeyouopenthefrontcover,turnoffthecomputerandwait
severalminutesuntilthecomputeriscool.

Toreplacethesystemboardframe,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Laythecomputeronitssideforeasieraccesstothesystemboard.

4.Removethetwoscrewsthatsecurethesystemboardframe.Slidethesystemboardframeasshownto
unlockit,andthenliftthesystemboardframetoremoveitfromthesystemboard.

Figure17.Removingthesystemboardframe

68ThinkCentreChromeboxHardwareMaintenanceManual

5.Positionanewsystemboardframeonthesystemboardsothatthetwoholesonthesystemboard
framearealignedwiththestandoffsonthesystemboard.Slidethesystemboardframeasshownuntil
thetwoscrewholes1arealignedwiththecorrespondingmountingstudsonthesystemboard.

Figure18.Installingthesystemboardframe

6.Installthetwoscrewstosecurethesystemboardframe.

Figure19.Installingthescrewstosecurethesystemboardframe

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81.

Replacingthepowerbuttonboard

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

Toreplacethepowerbuttonboard,dothefollowing:

Chapter9.Installingorreplacinghardware69

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Removethesystemboardframe.See“Replacingthesystemboardframe”onpage68.

4.Disconnectthepowerbuttonboardcablefromthepowerbuttonboardconnectoronthesystemboard.
See“Locatingpartsonthesystemboard”onpage32

.

5.Removethescrewthatsecuresthepowerbuttonboardtothecomputer,andthenpullthepower
buttonboardtoremoveitfromthecomputer.

Figure20.Removingthepowerbuttonboard

6.Alignthescrewholeinthenewpowerbuttonboardwiththetabonthecomputerandpositionthenew
powerbuttonboardinthecomputer.Then,installthescrewtosecurethenewpowerbuttonboard
ontherearcover.

Figure21.Installingthepowerbuttonboard

7.Connectthepowerbuttonboardcabletothepowerbuttonboardconnectoronthesystemboard.See
“Locatingpartsonthesystemboard”onpage32.

8.Reinstallthesystemboardframe.See“Replacingthesystemboardframe”onpage68.

70ThinkCentreChromeboxHardwareMaintenanceManual

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81.

Replacingthecoin-cellbattery

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

Yourcomputerhasaspecialtypeofmemorythatmaintainsthedate,time,andsettingsforbuilt-infeatures,
suchasparallel-connectorassignments(configuration).Acoin-cellbatterykeepsthisinformationactive
whenyouturnoffthecomputer.

Thecoin-cellbatterynormallyrequiresnochargingormaintenancethroughoutitslife;however,nocoin-cell
batterylastsforever.Ifthecoin-cellbatteryfails,thedate,time,andconfigurationinformation(including
passwords)arelost.Anerrormessageisdisplayedwhenyouturnonthecomputer.

Refertothe“Lithiumcoin-cellbatterynotice”intheSafety,Warranty,andSetupGuideforinformationabout
replacinganddisposingofthecoin-cellbattery.

Toreplacethecoin-cellbattery,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Removethesystemboardframe.See“Replacingthesystemboardframe”onpage68.

4.Locatethecoin-cellbattery.See“Locatingpartsonthesystemboard”onpage32.

5.Removethecoin-cellbattery.

Figure22.Removingthecoin-cellbattery

6.Installanewcoin-cellbattery.

Figure23.Installinganewcoin-cellbattery

7.Reinstallthesystemboardframe.See“Replacingthesystemboardframe”onpage68.

Chapter9.Installingorreplacinghardware71

8.Reinstallthefrontcoverandconnectthecables.See“Completingthepartsreplacement”onpage81.

9.T urnonthecomputerandallconnecteddevices.

Note:Whenthecomputeristurnedonforthefirsttimeafterreplacingthecoin-cellbattery,anerror
messagemightbedisplayed.Thisisnormalafterreplacingthecoin-cellbattery.

ReplacingtheM.2storagedrive

ToreplacetheM.2storagedrive,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Removethesystemboardframe.See“Replacingthesystemboardframe”onpage68.

4.LocatetheM.2storagedriveslot.See“Locatingpartsonthesystemboard”onpage32.

5.RemovethescrewthatsecurestheM.2storagedrivetothesystemboardsothattheM.2storage
drivepopsup.

Figure24.RemovingthescrewthatsecurestheM.2storagedrive

6.PulltheM.2storagedrivetoremoveitfromtheM.2storagecardslot.

Figure25.RemovingtheM.2storagedrive

7.InsertanewM.2storagedriveintotheM.2storagedriveslot.Then,pivottheM.2storagedrive
downward.

Figure26.InstallingtheM.2storagedrive

72ThinkCentreChromeboxHardwareMaintenanceManual

8.InstallthescrewtosecuretheM.2storagedrivetothesystemboard.

Figure27.InstallingthescrewthatsecurestheM.2storagedrive

9.Reinstallthesystemboardframe.See“Replacingthesystemboardframe”onpage68.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81.

ReplacingtheM.2Wi-Ficardmodule

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

ToreplacetheM.2Wi-Ficardmodule,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Removethesystemboardframe.See“Replacingthesystemboardframe”onpage68.

4.LocatetheM.2Wi-Ficardslot.See“Locatingpartsonthesystemboard”onpage32.

5.DisconnecttheM.2Wi-FiantennacablesfromtheM.2Wi-Ficardmodule.Then,removethescrew
thatsecuresthecardmodulesothattheM.2Wi-Ficardpopsup.

Figure28.RemovingtheM.2Wi-Ficardmodulecables

Chapter9.Installingorreplacinghardware73

6.PulltheM.2Wi-FicardmoduletoremoveitfromtheM.2Wi-Ficardslot.

Note:DonotoverpivottheM.2Wi-Ficardmodule.

Figure29.RemovingtheM.2Wi-Ficardmodule

7.InsertanewM.2Wi-FicardmoduleintotheM.2Wi-Ficardslot.Then,pivottheM.2Wi-Ficardmodule
downward.

Note:DonottouchthenotchededgeoftheM.2Wi-Ficardmodule.

Figure30.InstallingtheM.2Wi-Ficardmodule

8.InstallthescrewtosecuretheM.2Wi-Ficardmoduleintothesystemboard.Then,connecttheM.2
Wi-FiantennacablestotheM.2Wi-Ficardmodule.

Figure31.ConnectingtheM.2Wi-Fiantennacables

9.Reinstallthesystemboardframe.See“Replacingthesystemboardframe”onpage68.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81.

ReplacingtheM.2Wi-Fiantennas

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

ToreplacetheM.2Wi-Fiantennas,refertothefollowingsections:

•“ReplacingthefrontM.2Wi-Fiantenna”onpage75

•“ReplacingtherearM.2Wi-Fiantenna”onpage77

74ThinkCentreChromeboxHardwareMaintenanceManual

ReplacingthefrontM.2Wi-Fiantenna

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

ToreplacethefrontM.2Wi-Fiantenna,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.PeeloffthepaperthatprotectsthestickeronthebottomofthefrontWi-Fiantenna.

Figure32.RemovingthefrontM.2Wi-Fiantenna

Chapter9.Installingorreplacinghardware75

4.AlignthetwosmallcolumnsonthebottomofthefrontM.2Wi-Fiantennawiththetwoholesonthe
systemboardframeasshown.Then,stickthefrontM.2Wi-Fiantennaontothesystemboardframe.

Figure33.StickingthefrontM.2Wi-Fiantenna

5.RoutethefrontM.2Wi-Fiantennacablethroughthefivehooksonthesystemboardframeasshown.

Figure34.RoutingthefrontM.2Wi-Fiantennacable

6.RoutethefrontM.2Wi-Fiantennacableasshown,andthenconnectittotheM.2Wi-Ficardmodule.

76ThinkCentreChromeboxHardwareMaintenanceManual

Figure35.InstallingthefrontM.2Wi-Fiantennacable

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81.

ReplacingtherearM.2Wi-Fiantenna

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

ToreplacetherearM.2Wi-Fiantenna,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.StraightentherearM.2Wi-Fiantennasothatitcanbemoreeasilytwisted.

3.HoldthethickerendoftherearM.2Wi-FiantennaandunscrewtheM.2Wi-Fiantennafromtherear
ofthecomputer.

Figure36.RemovingtherearM.2Wi-Fiantenna

Chapter9.Installingorreplacinghardware77

4.InstallthenewrearM.2Wi-FiantennatotherearM.2Wi-Fiantennacableconnectorattachedonthe
rearofthecomputer.

5.Adjusttheangleoftherearantennatoreducetheriskofbreakingtheantennabyaccident.

Figure37.InstallingtherearM.2Wi-Fiantenna

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81.

Replacingtheresetbuttonboard

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1.

Toreplacetheresetbuttonboard,dothefollowing:

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Locatetheresetbuttonboard.See“Locatingcomponents”onpage30.

4.Disconnecttheresetbuttonboardcablefromtheresetbuttonboardconnectoronthesystemboard.
See“Locatingpartsonthesystemboard”onpage32.

78ThinkCentreChromeboxHardwareMaintenanceManual

5.Removethescrewthatsecurestheresetbuttonboard,andthenpulltheresetbuttonboardtoremove
itfromtherearcover.

Figure38.Removingtheresetbuttonboard

6.Alignthenewresetbuttonboardwiththescrewholeintherearcover,andtheninstallthescrewto
securetheresetbuttonboard.

Figure39.Installingtheresetbuttonboard

7.Connecttheresetbuttonboardcabletotheresetbuttonboardconnectoronthesystemboard.See
“Locatingpartsonthesystemboard”onpage32.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81.

Replacingthesystemboard

Attention:DonotopenyourcomputerorattemptanyrepairbeforereadingandunderstandingtheChapter

1“Readthisfirst:Importantsafetyinformation”onpage1

Toreplacethesystemboard,dothefollowing:

.

Chapter9.Installingorreplacinghardware79

1.Removeanymediafromthedrivesandturnoffallconnecteddevicesandthecomputer.Then,
disconnectallpowercordsfromelectricaloutletsanddisconnectallcablesthatareconnectedtothe
computer.

2.Removethefrontcover.See“Removingthefrontcover”onpage63.

3.Removethesystemfan.See“Replacingthesystemfan”onpage65.

4.Removethememorymodules.See“Replacingamemorymodule”onpage66.

5.RemovethefrontM.2Wi-Fiantenna.See“ReplacingthefrontM.2Wi-Fiantenna”onpage75.

6.Removethepowerbuttonboard.See“Replacingthepowerbuttonboard”onpage69.

7.Removethesystemboardframe.See“Replacingthesystemboardframe”onpage68.

8.Removethecoin-cellbattery.See“Replacingthecoin-cellbattery”onpage71.

9.RemovetheM.2storagedrive.See“ReplacingtheM.2storagedrive”onpage72.

10.RemovetheM.2Wi-Ficardmodule.See“ReplacingtheM.2Wi-Ficardmodule”onpage73.

11.RemovetherearM.2Wi-Fiantenna.See“ReplacingtherearM.2Wi-Fiantenna”onpage77.

12.Removetheresetbuttonboard.See“Replacingtheresetbuttonboard”onpage78.

13.Recordthecableroutingandcableconnections,andthendisconnectallcablesfromthesystemboard.

14.Removethefivescrewsthatsecurethesystemboard,andthencarefullyliftthesystemboardto
removeitfromtherearcover.

Note:Carefullyhandlethesystemboardbyitsedges.

Figure40.Removingthefivescrewsthatsecurethesystemboard

15.Installthenewsystemboardintoplacebyaligningthefivescrewholesinthenewsystemboard
withthecorrespondingmountingstudsontherearcover.Then,installthefivescrewstosecurethe
systemboard.

16.Installtheresetbuttonboard.See“Replacingtheresetbuttonboard”onpage78.

80ThinkCentreChromeboxHardwareMaintenanceManual

17.InstalltherearM.2Wi-Fiantenna.See“ReplacingtherearM.2Wi-Fiantenna”onpage77.

18.InstalltheM.2Wi-Ficardmodule.See“ReplacingtheM.2Wi-Ficardmodule”onpage73.

19.InstalltheM.2storagedrive.See“ReplacingtheM.2storagedrive”onpage72.

20.Installthecoin-cellbattery.See“Replacingthecoin-cellbattery”onpage71.

21.Installthesystemboardframe.See“Replacingthesystemboardframe”onpage68.

22.Installthepowerbuttonboard.See“Replacingthepowerbuttonboard”onpage69.

23.InstallthefrontM.2Wi-Fiantenna.See“ReplacingthefrontM.2Wi-Fiantenna”onpage75.

24.Installthememorymodules.See“Replacingamemorymodule”onpage66.

25.Installthesystemfan.See“Replacingthesystemfan”onpage65.

26.Routeallthecablesthatyoudisconnectedfromthesystemboard,andthenconnectthecablestothe
systemboard.See“Locatingpartsonthesystemboard”onpage32tolocatetheconnectorson
thesystemboardandconnectcables.

Whattodonext:

•Toworkwithanotherpieceofhardware,gototheappropriatesection.

•Tocompletetheinstallationorreplacement,goto“Completingthepartsreplacement”onpage81

Completingthepartsreplacement

Aftercompletingtheinstallationorreplacementforallparts,youneedtoreinstallthefrontcoverand
reconnectcables.

.

Toreinstallthefrontcoverandreconnectcablestoyourcomputer,dothefollowing:

1.Ensurethatallcomponentshavebeenreassembledcorrectlyandthatnotoolsorloosescrewsareleft
insideyourcomputer.See“Locatingcomponents”onpage30forthelocationsofvariouscomponents
inyourcomputer.

2.Ensurethatthecablesareroutedcorrectlybeforereinstallingthefrontcover.Keepcablesclearofthe
hingesandsidesoftherearcovertoavoidinterferencewithreinstallingthefrontcover.

Chapter9.Installingorreplacinghardware81

3.Positionthefrontcoverontherearcoversothattherailguidesonthebottomofthefrontcoverengage
therailsontherearcover.Then,pushthefrontcovertothefrontofthecomputeruntilitsnapsinto
position.

Figure41.Reinstallingthefrontcover

82ThinkCentreChromeboxHardwareMaintenanceManual

4.Installthescrewtosecurethefrontcover.

5.Ifthereisanylockingdeviceavailable,lockthecomputercover.SeeChapter5“Security”onpage43.

6.Reconnecttheexternalcablesandpowercordstothecomputer.See“Locatingconnectorsonthe
rearofyourcomputer”onpage28.

Note:Inmostareasoftheworld,LenovorequiresthereturnofthedefectiveCRU.Informationaboutthiswill
comewiththeCRUorwillcomeafewdaysaftertheCRUarrives.

Chapter9.Installingorreplacinghardware83

84ThinkCentreChromeboxHardwareMaintenanceManual

Chapter10.Gettinginformation,help,andservice

Thischaptercontainsinformationabouthelp,service,andtechnicalassistanceforproductsmanufactured
byLenovo.

Informationresources

Youcanusetheinformationinthissectiontoaccessusefulresourcesrelatingtoyourcomputingneeds.

SafetyandWarranty

TheSafety,Warranty,andSetupGuidethatisprovidedwithyourcomputercontainsinformationonsafety,
setup,warranty,andnotices.ThesafetyinformationintheSafety,Warranty,andSetupGuideprovides
informationyouneedtoknowbeforesettingupandusingthisproduct.Readandunderstandallsafety
informationprovidedintheSafety,Warranty,andSetupGuidebeforeusingthisproduct.

TheinformationinChapter1“Readthisfirst:Importantsafetyinformation”onpage1
providesadditionalsafetyinformationthatappliestotopicsandtasksdescribedinthispublication.Readand
understandallsafetyinformationprovidedinthatsectionbeforedisassemblingorupgradingthisproduct.

ofthisUserGuide

LenovoWebsite

TheLenovoWebsite(http://www.lenovo.com)providesup-to-dateinformationandservicestohelpyoubuy,
upgrade,andmaintainyourcomputer.Y oucanalsodothefollowing:

•Shopfordesktopandnotebookcomputers,monitors,projectors,upgradesandaccessoriesforyour
computer,andspecialoffers.

•Purchaseadditionalservices,suchassupportforhardware,operatingsystems,applicationprograms,
networksetupandconfiguration,andcustominstallations.

•Purchaseupgradesandextendedhardwarerepairservices.

•Accesstheonlinemanualsforyourproducts.

•AccesstheLenovoLimitedWarranty.

•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:
http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

©CopyrightLenovo2015,2016

85

Helpandservice

Thissectioncontainsinformationaboutobtaininghelpandservice.

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.

Thefollowingservicesareavailableduringthewarrantyperiod:

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.

Theseitemsarenotcoveredbythewarranty:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts

•Identificationofsoftwareproblemsources

•ConfigurationofBIOSaspartofaninstallationorupgrade

•Changes,modifications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

RefertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerforinformationaboutyour
warrantytypeandduration.Youmustretainyourproofofpurchasetoobtainwarrantyservice.

ForalistofLenovoSupportphonenumbers,gotohttp://www.lenovo.com/support/phoneorrefertothe
Safety,Warranty,andSetupGuidethatcomeswithyourcomputer.

Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.

Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:

•Machinetypeandmodel

•Serialnumbersofyourhardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwareconfigurationinformation

Usingotherservices

Youmighttravelwithyourcomputerorrelocateittoacountryorregionwherethemachinetypeforyour
desktopornotebookcomputerissold.Insuchasituation,yourcomputermightbeeligibleforInternational
WarrantyService,whichautomaticallyentitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.
Servicewillbeperformedbyserviceprovidersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight
applyatthetimeofservice.

86ThinkCentreChromeboxHardwareMaintenanceManual

TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistofthe
countriesorregionswhereserviceisavailable,gotohttp://www.lenovo.com/support.

Fortechnicalassistancewiththeinstallationoforquestionsrelatedtotheprogramsforyourpreinstalled
GoogleChromeproduct,gototheGoogleWebsiteathttp://support.google.comandfollowtheinstructions
onthescreen.YoualsocancontacttheLenovoCustomerSupportCenterforhelp.Somefeesmightapply.

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices.Examplesoftheseadditional
servicesinclude:

•Supportforhardware,operatingsystems,andapplicationprograms

•Networksetupandconfigurationservices

•Upgradedorextendedhardwarerepairservices

•Custominstallationservices

Serviceavailabilityandservicenamemightvarybycountryorregion.Formoreinformationaboutthese
services,gototheLenovoWebsiteat:
http://www.lenovo.com

Chapter10.Gettinginformation,help,andservice87

88ThinkCentreChromeboxHardwareMaintenanceManual

AppendixA.Regulatoryinformation

Exportclassificationnotice

ThisproductissubjecttotheUnitedStatesExportAdministrationRegulations(EAR)andhasanExport
ClassificationControlNumber(ECCN)of5A992.c.Itcanbere-exportedexcepttoanyoftheembargoed
countriesintheEARE1countrylist.

Electronicemissionsnotices

ThefollowinginformationreferstoLenovopersonalcomputermachinetypes10H2,10H3,10H4,10H5,
10H6,10H7,10H8,and10H9.

FederalCommunicationsCommissionDeclarationofConformity

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuant
toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmful
interferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterference
toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcanbe
determinedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrecttheinterferenceby
oneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.

•Consultanauthorizeddealerorservicerepresentativeforhelp.

Lenovoisnotresponsibleforanyradioortelevisioninterferencecausedbyusingotherthanspecifiedor
recommendedcablesandconnectorsorbyunauthorizedchangesormodificationstothisequipment.
Unauthorizedchangesormodificationscouldvoidtheuser'sauthoritytooperatetheequipment.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)
thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,
includinginterferencethatmaycauseundesiredoperation.

ResponsibleParty:
Lenovo(UnitedStates)Incorporated
1009ThinkPlace-BuildingOne
Morrisville,NC27560
PhoneNumber:919-294-5900

IndustryCanadaClassBemissioncompliancestatement

CANICES-3(B)/NMB-3(B)

EuropeanUnion-CompliancetoDirectivesforITE(InformationTechnologyEquipment)andRadio
Equipment

©CopyrightLenovo2015,2016

89

Modelswithoutaradiodevice:ThisproductisinconformitywiththeprotectionrequirementsofEUCouncil
Directive2004/108/EC(until19April,2016)andCouncilDirective2014/30/EU(from20April,2016)onthe
approximationofthelawsoftheMemberStatesrelatingtoelectromagneticcompatibility.

Modelswitharadiodevice:Thisproductisinconformitywithalltherequirementsandessentialnormsthat
applytoEUCouncilR&TTEDirective1999/5/EContheapproximationofthelawsoftheMemberStates
relatingtoradioequipment.

Lenovocannotacceptresponsibilityforanyfailuretosatisfytheprotectionrequirementsresultingfrom
anon-recommendedmodificationoftheproduct,includingtheinstallationofoptioncardsfromother
manufacturers.ThisproducthasbeentestedandfoundtocomplywiththelimitsforClassBequipment
accordingtoEuropeanStandardsharmonizedintheDirectivesincompliance.ThelimitsforClassB
equipmentwerederivedfortypicalresidentialenvironmentstoprovidereasonableprotectionagainst
interferencewithlicensedcommunicationdevices.

Lenovo,Einsteinova21,85101Bratislava,Slovakia

GermanClassBcompliancestatement

DeutschsprachigerEUHinweis:

HinweisfürGerätederKlasseBEURichtliniezurElektromagnetischenVerträglichkeit

DiesesProduktentsprichtdenSchutzanforderungenderEURichtlinie2014/30/EU(früher2004/108/EC)zur
AngleichungderRechtsvorschriftenüberdieelektromagnetischeVerträglichkeitindenEU-Mitgliedsstaaten
undhältdieGrenzwertederKlasseBderNormgemäßRichtlinie.

Umdiesessicherzustellen,sinddieGerätewieindenHandbüchernbeschriebenzuinstallierenundzu
betreiben.DesWeiterendürfenauchnurvonderLenovoempfohleneKabelangeschlossenwerden.
LenovoübernimmtkeineVerantwortungfürdieEinhaltungderSchutzanforderungen,wenndasProdukt
ohneZustimmungderLenovoverändertbzw.wennErweiterungskomponentenvonFremdherstellernohne
EmpfehlungderLenovogesteckt/eingebautwerden.

Deutschland:

EinhaltungdesGesetzesüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln

DiesesProduktentsprichtdem„GesetzüberdieelektromagnetischeVerträglichkeitvonBetriebsmitteln“
EMVG(früher„GesetzüberdieelektromagnetischeVerträglichkeitvonGeräten“).DiesistdieUmsetzungder
EMVEURichtlinie2014/30/EU(früher2004/108/EWG)inderBundesrepublikDeutschland.

ZulassungsbescheinigunglautdemDeutschenGesetzüberdieelektromagnetischeVerträglichkeit
vonBetriebsmitteln,EMVGvom20.Juli2007(früherGesetzüberdieelektromagnetische
VerträglichkeitvonGeräten),bzw.derEMVEURichtlinie2014/30/EU(früher2004/108/EC),für
GerätederKlasseB.

DiesesGerätistberechtigt,inÜbereinstimmungmitdemDeutschenEMVGdasEG-Konformitätszeichen

-CE-zuführen.VerantwortlichfürdieKonformitätserklärungnachParagraf5desEMVGistdieLenovo

(Deutschland)GmbH,Meitnerstr.9,D-70563Stuttgart.

InformationeninHinsichtEMVGParagraf4Abs.(1)4:

DasGeräterfülltdieSchutzanforderungennachEN55024undEN55022KlasseB.

KoreaClassBcompliancestatement

90ThinkCentreChromeboxHardwareMaintenanceManual

JapanVCCIClassBcompliancestatement

Japancompliancestatementforproductswhichconnecttothepowermainswithratedcurrent
lessthanorequalto20Aperphase

Japannoticeforacpowercord

Theacpowercordshippedwithyourproductcanbeusedonlyforthisspecificproduct.Donotusetheac
powercordforotherdevices.

LenovoproductserviceinformationforTaiwan

KeyboardandmousecompliancestatementforTaiwan

Eurasiancompliancemark

Brazilregulatorynotice

Ouvirsonscommaisde85decibéisporlongosperíodospodeprovocardanosaosistemaauditivo.

Mexicoregulatorynotice

Advertencia:EnMexicolaoperacióndeesteequipoestásujetaalassiguientesdoscondiciones:(1)es

posiblequeesteequipoodispositivonocauseinterferenciaperjudicialy(2)esteequipoodispositivodebe
aceptarcualquierinterferencia,incluyendolaquepuedacausarsuoperaciónnodeseada.

Additionalregulatoryinformation

Foradditionalregulatoryinformation,refertotheRegulatoryNoticeshippedwithyourcomputer.Depending
ontheconfigurationofyourcomputerandthecountryorregionwherethecomputerwaspurchased,
youmighthavereceivedadditionalprintedregulatorynotices.Allregulatorynoticesareavailableonthe

AppendixA.Regulatoryinformation91

LenovoSupportWebsiteinelectronicformat.T oaccesselectroniccopiesofthedocumentation,goto
http://www.lenovo.com/UserManuals.

92ThinkCentreChromeboxHardwareMaintenanceManual

AppendixB.WEEEandrecyclinginformation

Lenovoencouragesownersofinformationtechnology(IT)equipmenttoresponsiblyrecycletheirequipment
whenitisnolongerneeded.Lenovooffersavarietyofprogramsandservicestoassistequipmentownersin
recyclingtheirITproducts.ForinformationonrecyclingLenovoproducts,goto:
http://www.lenovo.com/recycling

ImportantWEEEinformation

TheWEEEmarkingonLenovoproductsappliestocountrieswithWEEEande-wasteregulations(for
example,theEuropeanWEEEDirective,IndiaE-WasteManagement&HandlingRules).Appliancesare
labeledinaccordancewithlocalregulationsconcerningwasteelectricalandelectronicequipment(WEEE).
Theseregulationsdeterminetheframeworkforthereturnandrecyclingofusedappliancesasapplicable
withineachgeography.Thislabelisappliedtovariousproductstoindicatethattheproductisnottobe
thrownaway,butratherputintheestablishedcollectionsystemsforreclaimingtheseendoflifeproducts.

Usersofelectricalandelectronicequipment(EEE)withtheWEEEmarkingmustnotdisposeofendoflife
EEEasunsortedmunicipalwaste,butusethecollectionframeworkavailabletothemforthereturn,recycle,
andrecoveryofWEEEandtominimizeanypotentialeffectsofEEEontheenvironmentandhumanhealth
duetothepresenceofhazardoussubstances.Lenovoelectricalandelectronicequipment(EEE)maycontain
partsandcomponents,whichatend-of-lifemightqualifyashazardouswaste.

EEEandwasteelectricalandelectronicequipment(WEEE)canbedeliveredfreeofchargetotheplaceof
saleoranydistributorthatsellselectricalandelectronicequipmentofthesamenatureandfunctionas
theusedEEEorWEEE.

ForadditionalWEEEinformation,goto:
http://www.lenovo.com/recycling

WEEEinformationforHungary

Lenovo,asaproducer,bearsthecostincurredinconnectionwiththefulfillmentofLenovo’sobligations
underHungaryLawNo.197/2014(VIII.1.)subsections(1)-(5)ofsection12.

RecyclinginformationforJapan

CollectingandrecyclingadisusedLenovocomputerormonitor

IfyouareacompanyemployeeandneedtodisposeofaLenovocomputerormonitorthatistheproperty
ofthecompany,youmustdosoinaccordancewiththeLawforPromotionofEffectiveUtilizationof
Resources.Computersandmonitorsarecategorizedasindustrialwasteandshouldbeproperlydisposed
ofbyanindustrialwastedisposalcontractorcertifiedbyalocalgovernment.InaccordancewiththeLaw
forPromotionofEffectiveUtilizationofResources,LenovoJapanprovides,throughitsPCCollecting

©CopyrightLenovo2015,2016

93

andRecyclingServices,forthecollecting,reuse,andrecyclingofdisusedcomputersandmonitors.For
details,visittheLenovoWebsiteathttp://www.lenovo.com/recycling/japan.PursuanttotheLawfor
PromotionofEffectiveUtilizationofResources,thecollectingandrecyclingofhome-usedcomputers
andmonitorsbythemanufacturerwasbegunonOctober1,2003.Thisserviceisprovidedfreeof
chargeforhome-usedcomputerssoldafterOctober1,2003.Fordetails,visittheLenovoWebsiteat
http://www.lenovo.com/recycling/japan.

DisposingofLenovocomputercomponents

SomeLenovocomputerproductssoldinJapanmayhavecomponentsthatcontainheavymetalsorother
environmentalsensitivesubstances.Toproperlydisposeofdisusedcomponents,suchasaprintedcircuit
boardordrive,usethemethodsdescribedaboveforcollectingandrecyclingadisusedcomputerormonitor.

DisposingofdisusedlithiumbatteriesfromLenovocomputers

Abutton-shapedlithiumbatteryisinstalledinsideyourLenovocomputertoprovidepowertothecomputer
clockwhilethecomputerisoffordisconnectedfromthemainpowersource.Ifyouneedtoreplaceitwitha
newone,contactyourplaceofpurchaseorcontactLenovoforservice.Ifyouneedtodisposeofadisused
lithiumbattery,insulateitwithvinyltape,contactyourplaceofpurchaseoranindustrial-waste-disposal
operator,andfollowtheirinstructions.Disposalofalithiumbatterymustcomplywithlocalordinances
andregulations.

RecyclinginformationforBrazil

DeclaraçõesdeReciclagemnoBrasil
DescartedeumProdutoLenovoForadeUso

Equipamentoselétricoseeletrônicosnãodevemserdescartadosemlixocomum,masenviadosàpontosde
coleta,autorizadospelofabricantedoprodutoparaquesejamencaminhadoseprocessadosporempresas
especializadasnomanuseioderesíduosindustriais,devidamentecertificadaspelosorgãosambientais,de
acordocomalegislaçãolocal.

ALenovopossuiumcanalespecíficoparaauxiliá-lonodescartedessesprodutos.Casovocêpossua
umprodutoLenovoemsituaçãodedescarte,ligueparaonossoSACouencaminheume-mailpara:
[e-mail],informandoomodelo,númerodesérieecidade,afimdeenviarmosasinstruções
paraocorretodescartedoseuprodutoLenovo.

BatteryrecyclinginformationforTaiwan

94ThinkCentreChromeboxHardwareMaintenanceManual