Lenovo SL500 User Manual

Limited Warranty

L505-0010-01 04/2008

This Lenovo Limited Warranty applies only to Lenovo branded hardware products you purchased for your own use and not for resale.

This Lenovo Limited Warranty is available in other languages at www.lenovo.com/warranty

What this Warranty Covers

Lenovo warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use
during the warranty period. The warranty period for the product starts on the original date of purchase specified on your sales receipt or
invoice unless Lenovo informs you otherwise in writing. The warranty period and type of warranty service that apply to your product are
designated below under the section titled “Warranty Information.”

THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS
OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES
APPLY ONLY TO THE EXTENT REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION ON DURATION MAY NOT APPLY TO YOU.

How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or an
approved service provider. Each of them is referred to as a “Service Provider.” A list of Service Providers and their telephone numbers
is available at www.lenovo.com/support/phone

Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service
Provider’s normal service area. Contact a local Service Provider for location-specific information.

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What Your Service Provider Will Do to Correct Problems

When you contact a Service Provider, you must follow the problem determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over the telephone, e-mail or through remote assistance. Your

Service Provider may direct you to download and install designated software updates.
Some problems can be resolved with a replacement part that you can install yourself called a “Customer Replaceable Unit” or “CRU.” If

so, your Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through your application of software updates or the installation of a

CRU by you, your Service Provider will arrange for service under the type of warranty service designated for the product under the
section titled “Warranty Information.”

If your Service Provider determines that it is unable to repair your product, your Service Provider will replace it with one that is at least
functionally equivalent.

If your Service Provider determines that it is unable to either repair or replace your product, your sole remedy is to return the product to
your place of purchase or to Lenovo for a refund of your purchase price.

Replacement of a Product or Part

When the warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s property and
the replacement product or part becomes your property. Only unaltered Lenovo products and parts are eligible for replacement. The
replacement product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent
to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original
product.

Before your Service Provider replaces a product or part, you agree to:

1. remove all features, parts, options, alterations, and attachments not under warranty service;

2. ensure that the product or part is free of any legal obligations or restrictions that prevent its replacement; and

3. obtain authorization from the owner to have your Service Provider service a product or part if you do not own it.

Your Additional Responsibilities

Where applicable, before service is provided, you agree to:

1. follow the service request procedures that your Service Provider specifies;

2. backup or secure all programs and data contained in the product;

3. provide your Service Provider with all system keys or passwords and sufficient, free, and safe access to your facilities to perform
service; and

4. ensure that all information about identified or identifiable individuals (“Personal Data”) is deleted from the product or that, with respect
to any Personal Data that you did not delete, you are in compliance with all applicable laws.

Use of Personal Information

If you obtain service under this warranty, Lenovo will store, use and process information about your warranty service and your contact
information, including name, phone numbers, address, and e-mail address. Lenovo will use this information to perform service under
this warranty and to improve our business relationship with you. We may contact you to inquire about your satisfaction regarding our
warranty service or to notify you about any product recalls or safety issues. In accomplishing these purposes, we may transfer your
information to any country where we do business and may provide it to entities acting on our behalf. We may also disclose it where
required by law.

What this Warranty Does not Cover

This warranty does not cover the following:

y uninterrupted or error-free operation of a product;
y loss of, or damage to, your data;

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y any software programs, whether provided with the product or installed subsequently;
y failure or damage resulting from misuse, accident, modification, unsuitable physical or operating environment, natural disasters,

power surges, or improper maintenance by you;

y damage caused by a non-authorized service provider;
y failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo

product at your request; and

y any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and installation.
This warranty is voided by removal or alteration of identification labels on the product or its parts.

Limitation of Liability

Lenovo is responsible for loss or damage to your product only while it is: 1) in your Service Provider's possession; or 2) in transit in
those cases where the Service Provider is responsible for the transportation.

Neither Lenovo nor your Service Provider is responsible for any of your data including confidential, proprietary, or personal data
contained in a product. You should remove and/or backup all such information from the product prior to its service or return.

Circumstances may arise where, because of a default on Lenovo's part or other liability, you may be entitled to recover damages from
Lenovo. In each such instance, regardless of the basis of your claim against Lenovo (including breach, negligence, misrepresentation,
or other contract or tort claim), except and to the extent that liability cannot be waived or limited by applicable laws, Lenovo shall not be
liable for more than the amount of actual direct damages suffered by you, up to the amount you paid for the product. This limit does not
apply to damages for bodily injury (including death) and damage to real property or tangible personal property for which Lenovo is liable
under law.

This limit also applies to Lenovo's suppliers, resellers, and your Service Provider. It is the maximum amount for which Lenovo, its
suppliers, resellers, and your Service Provider are collectively responsible.

UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR
ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR
DAMAGES; 2) LOSS OR DAMAGE TO YOUR DATA; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES,
INCLUDING LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES OR
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Dispute Resolution

If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or Sri Lanka, disputes arising out of or in connection with
this warranty shall be finally settled by arbitration held in Singapore and this warranty shall be governed, construed and enforced in
accordance with the laws of Singapore, without regard to conflict of laws. If you acquired the product in India, disputes arising out of or
in connection with this warranty shall be finally settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be held in
accordance with the Arbitration Rules of Singapore International Arbitration Center ("SIAC Rules") then in effect. Arbitration in India shall
be held in accordance with the laws of India then in effect. The arbitration award shall be final and binding on the parties without appeal.
Any award shall be in writing and set forth the findings of fact and the conclusions of law. All arbitration proceedings, including all
documents presented in such proceedings, shall be conducted in the English language, and the English language version of this
warranty prevails over any other language version in such proceedings.

Other Rights

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO
STATE OR JURISDICTION TO JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER APPLICABLE LAW OR
WRITTEN AGREEMENT WITH LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS
OF CONSUMERS UNDER NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE
WAIVED OR LIMITED BY CONTRACT.

European Economic Area (EEA)

Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, Lenovo (International) B.V., Floor 2,
Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware products purchased in EEA countries
may be obtained in any EEA country in which the product has been announced and made available by Lenovo.