Lenovo RD210 User Manual

ThinkServer
Warranty and Support Information

Machine Types: 3719, 3724, 3729, 3779, 3795, 3796, 3797, 3798, 3808,

3809, 3815, 3817, 3818, 3819, 3821, 3822, 3823, 3824,
3826, and 3836

ThinkServer
Warranty an d Su pport
Information

Note

Before using this information and the product it supports, be sure to read and
understand the following:

v Chapter 4, “Notices,” on page 23.

v The Important Notices and the Safety Information manuals that are included with

the product.

First Edition (June 2009)

© Copyright Lenovo 2009.
Portions © Copyright International Business Machines Corporation 2005.
All rights reserved.

LENOVO products, data, computer software, and services have been developed
exclusively at private expense and are sold to governmental entities as commercial items
as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and
disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or
services are delivered pursuant a General Services Administration ″GSA″ contract, use,
reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

Contents

Chapter 1. Information resources . . . . . . . . . . . . . . .1

ThinkServer We b site (http://www.lenovo.com/thinkserver) . . . . . .1

Documentation . . . . . . . . . . . . . . . . . . . . .1

Help and service . . . . . . . . . . . . . . . . . . . . .2

Before you call . . . . . . . . . . . . . . . . . . . . .2

Calling for service . . . . . . . . . . . . . . . . . . .2

Lenovo product service information for Taiwan . . . . . . . . . .6

Chapter 2. Lenovo Limited Warranty . . . . . . . . . . . . .7

Warranty Information . . . . . . . . . . . . . . . . . . .11

Suplemento de Garantía para México . . . . . . . . . . . . . .17

Chapter 3. Customer Replaceable Units (CRUs) . . . . . . . . .19

Chapter 4. Notices . . . . . . . . . . . . . . . . . . .23

Turkish statement of compliance . . . . . . . . . . . . . . .24

European conformance CE mark . . . . . . . . . . . . . . .24

Trademarks . . . . . . . . . . . . . . . . . . . . . .24

© Lenovo 2009. Portions © IBM Corp. 2005. iii

iv Warranty and Support Information

Chapter 1. Information resources

This chapter contains information about where to go for additional information
about Lenovo® products, what to do if you experience a problem with your
system, and how to call for help and service.

ThinkServer Web site (http://www.lenovo.com/thinkserver)

The ThinkServer™ Web site provides up-to-date information and services to
help you buy, upgrade, and maintain your server. You can also do the
following:

v Access the Lenovo Limited Warranty

v Access the online manuals for your products

v Access the troubleshooting and support information for your server model

and other supported products

v Download the latest device drivers and software updates for your server

model

v Find the service and support phone number for your country or region

v Find a Service Provider located near you

Documentation

The ThinkServer Documentation DVD is included with your server and provides
the following manuals:

Installation and User Guide

This manual contains safety information, setup instructions, hardware
and software requirements, part replacement instructions, and
configuration instructions.

Rack Installation Instructions

This manual provides instructions on how to install the server in a
rack cabinet.

This manual is only available for some models.

Note:

Information

Safety

This multilingual manual contains safety and Regulatory Emissions
notices.

you experience a problem with your server, refer to the troubleshooting and

If
diagnostics information in the Installation and User Guide that is included on the

ThinkServer Documentation DVD. In addition, you can refer to the Hardware
Maintenance Manual, which contains safety information, features and

© Lenovo 2009. Portions © IBM Corp. 2005. 1

specifications, software configuration information, part listings, component
replacement and repair procedures, and diagnostic information. The Hardware
Maintenance Manual is available at:
http://www.lenovo.com/support

If you suspect a software problem, refer to the documentation, including
readme files and online help, that comes with the operating system or
application program.

You can get the latest technical information and download device drivers and
updates by following the instructions at the Lenovo Web site:
http://www.lenovo.com/support

Help and service

This section contains information about calling for help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:

v Check all cables to make sure that they are connected.

v Check the power switches to make sure that the system and optional devices

are turned on.

v Use the troubleshooting information in your system documentation, which is

available on the ThinkServer Documentation DVD that comes with your
system.

v Check for updated information, new device drivers, and hints and tips at the

Lenovo Support Web site:
http://www.lenovo.com/support

v Have the following information available:

– Machine type and model

– Serial numbers of your hardware products

– Description of the problem

– Exact wording of any error messages

– Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.

2 Warranty and Support Information

The following services are available during the warranty period:

Problem determination

Trained personnel are available to assist you with determining a
hardware problem and deciding what action to take to fix the
problem.

Hardware repair

If the problem is caused by hardware under warranty, trained service
personnel are available to provide the applicable level of service.

Engineering Change management

There might be changes that are required after a product has been
sold. Lenovo will make selected Engineering Changes (ECs) that
apply to your hardware available.

warranty does not cover the following:

The

v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to devices drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

Telephone

numbers are subject to change without notice. The most up-to-date

telephone list for Lenovo Support is always available at:
http://www.lenovo.com/support/phone

Country or Region Telephone Number

Africa Africa: [phone]

Argentina 0800-666-0011 (Spanish)

Australia 1300-880-917 (English)

Austria 01-211-454-610 (German)

Belgium 02-225-3611 (Dutch, French)

Bolivia 0800-10-0189 (Spanish)

Brazil Calls made from within the Sao Paulo region (11) 3889-8986

Bulgaria 359-2-9734618

Canada 1-800-426-7378 (English, French)

Africa: [phone] and 0800110756

South
Central Africa: Contact the nearest Lenovo Business Partner

made from outside the Sao Paulo region 0800-701-4815

Calls
(Brazilian Portuguese)

359-2-9693650

Chapter 1. Information resources 3

Country or Region Telephone Number

Chile 800-361-213 or 188-800-442-488 Toll Free (Spanish)

China
(Hong

China

Kong S.A.R.)

8205-0333 (Cantonese, English, Mandarin)

795-9892 (Cantonese, English, Mandarin)

(Macau S.A.R.)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 0-800-011-1029 (Spanish)

Croatia Calls within the country: 0800-0426

Calls outside the country: [phone]

Cyprus [phone]

Czech Republic [phone]

Denmark Warranty service and support: 7010-5150 (Danish)

Dominican Republic 1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

Egypt [phone]

El Salvador 800-6264 (Spanish)

Estonia [phone]

[phone]

Finland [phone] (Finnish)

France 0810-631-213 (French)

Germany 01805-004618 (German)

Greece [phone]

Guatemala 1800-624-0051 (Spanish)

Hungary 36-1-382-5720

36-1-382-5716
(Hungarian)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234
(Spanish)

India 1800-425-6666 (English)

Indonesia 021-5238 823

001-803-606-282 (Local number only)

8315 6859 (DID)

+603
(English, Bahasa Indonesian)

Ireland 01-881-1444 (English)

Israel [phone] (Hebrew, English)

Italy [phone] (Italian)

Japan 0120-03-5555 (Japanese)

4 Warranty and Support Information

Country or Region Telephone Number

Korea 1588-6782 (Korean)

Latvia [phone]

Lithuania [phone]

Luxembourg [phone] (French)

Malaysia 1800-88-1889 (Local number only)

[phone] (DID)
(English,

Bahasa Melayu)

Malta [phone]

Mexico 001-866-434-2080 (Spanish)

Middle East [phone]

Netherlands 020-513-3939 (Dutch)

New Zealand 0800-777-217 (English)

Nicaragua 001-800-220-1830 (Spanish)

Norway 8152-1550 (Norwegian)

Panama 206-6047

001-866-434-2080 (Lenovo Customer Support Center - toll free)
(Spanish)

Peru 0-800-50-866 (Spanish)

Philippines 1800-1601-0033 (Local number only)

[phone] (DID)
(English, Filipino)

Poland General number: [phone] (Polski)

Portugal [phone] (Portuguese)

Romania [phone]

Russia Moscow: [phone]

free: 8 800 200 6300

Toll
(Russian)

Singapore 800-6011-343 (Local number only)

+603-8315

6859 (DID)

(English)

Slovakia [phone]

Slovenia [phone] (Slovenian)

Spain 91-714-7830 or 90-110-0000 (Spanish)

Sri Lanka [phone] or [phone] (English)

Sweden 077-117-1040 (Swedish)

Switzerland 0800-55-54-54 (German, French, Italian)

Taiwan 886-2-8723-9799 or 0800-000-700 (Mandarin)

Chapter 1. Information resources 5

Country or Region Telephone Number

Thailand 1800-060-066 (Local number only)

66-2273-4088
+603-8315
(English,

6857 (DID)

Thai)

Turkey 00800-4463-2041 (Turkish)

United Kingdom 08705-500-900 (Standard warranty support)

(English)

United States 1-800-426-7378 (English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-2011 (Spanish)

Vietnam For Northern Area and Hanoi City:

844 3 946 2000 / 844 3 942 6457

Southern Area and Ho Chi Minh City:

For
848 3 829 5160 / 844 3 942 6457
(English,

Vietnamese)

Refer to Chapter 2, “Lenovo Limited Warranty,” on page 7 for a complete
explanation of warranty terms. Yo u must retain your proof of purchase to
obtain warranty service.

Lenovo product service information for Taiwan

6 Warranty and Support Information

Chapter 2. Lenovo Limited Warranty

L505-0010-01 04/2008

This Lenovo Limited Warranty applies only to Lenovo branded hardware
products you purchased for your own use and not for resale. This Lenovo
Limited Warranty is available in other languages at www.lenovo.com/
warranty.

What this Warranty Covers

Lenovo warrants that each hardware product that you purchase is free from
defects in materials and workmanship under normal use during the warranty
period. The warranty period for the product starts on the original date of
purchase specified on your sales receipt or invoice unless Lenovo informs you
otherwise in writing. The warranty period and type of warranty service that
apply to your product are designated below under the section titled ″Warranty

Information.″

THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES
ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SO
THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT,
SUCH WARRANTIES APPLY ONLY TO THE EXTENT REQUIRED BY LAW
AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION ON
DURATION MAY NOT APPLY TO YOU.

How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you
may obtain warranty service by contacting Lenovo or an approved service
provider. Each of them is referred to as a ″Service Provider.″ A list of Service
Providers and their telephone numbers is available at www.lenovo.com/
support/phone.

Warranty service may not be available in all locations and may differ from
location to location. Charges may apply outside a Service Provider’s normal
service area. Contact a local Service Provider for location-specific information.

© Lenovo 2009. Portions © IBM Corp. 2005. 7

What Your Service Provider Will Do to Correct Problems

When you contact a Service Provider, you must follow the problem
determination and resolution procedures specified.

Your Service Provider will attempt to diagnose and resolve your problem over
the telephone, e-mail, or through remote assistance. Your Service Provider may
direct you to download and install designated software updates.

Some problems can be resolved with a replacement part that you can install
yourself called a ″Customer Replaceable Unit″ or ″CRU.″ If so, your Service
Provider will ship the CRU to you for you to install.

If your problem cannot be resolved over the telephone or remotely, through
your application of software updates or the installation of a CRU by you, your
Service Provider will arrange for service under the type of warranty service
designated for the product under the section titled ″Warranty Information.″

If your Service Provider determines that it is unable to repair your product,
your Service Provider will replace it with one that is at least functionally
equivalent.

If your Service Provider determines that it is unable to either repair or replace
your product, your sole remedy is to return the product to your place of
purchase or to Lenovo for a refund of your purchase price.

Replacement of a Product or Part

When the warranty service involves the replacement of a product or part, the
replaced product or part becomes Lenovo’s property and the replacement
product or part becomes your property. Only unaltered Lenovo products and
parts are eligible for replacement. The replacement product or part provided
by Lenovo may not be new, but it will be in good working order and at least
functionally equivalent to the original product or part. The replacement
product or part shall be warranted for the balance of the period remaining on
the original product.

Before your Service Provider replaces a product or part, you agree to:

1. remove all features, parts, options, alterations, and attachments not under

warranty service;

2. ensure that the product or part is free of any legal obligations or

restrictions that prevent its replacement; and

3. obtain authorization from the owner to have your Service Provider service

a product or part if you do not own it.

8 Warranty and Support Information

Your Additional Responsibilities

Where applicable, before service is provided, you agree to:

1. follow the service request procedures that your Service Provider specifies;

2. backup or secure all programs and data contained in the product;

3. provide your Service Provider with all system keys or passwords and

sufficient, free, and safe access to your facilities to perform service; and

4. ensure that all information about identified or identifiable individuals

(″Personal Data″) is deleted from the product or that, with respect to any
Personal Data that you did not delete, you are in compliance with all
applicable laws.

Use of Personal Information

If you obtain service under this warranty, Lenovo will store, use, and process
information about your warranty service and your contact information,
including name, phone numbers, address, and e-mail address. Lenovo will use
this information to perform service under this warranty and to improve our
business relationship with you. We may contact you to inquire about your
satisfaction regarding our warranty service or to notify you about any product
recalls or safety issues. In accomplishing these purposes, we may transfer your
information to any country where we do business and may provide it to
entities acting on our behalf. We may also disclose it where required by law.

What this Warranty Does not Cover

This warranty does not cover the following:

v uninterrupted or error-free operation of a product;
v loss of, or damage to, your data;
v any software programs, whether provided with the product or installed

subsequently;

v failure or damage resulting from misuse, accident, modification, unsuitable

physical or operating environment, natural disasters, power surges, or
improper maintenance by you;

v damage caused by a non-authorized service provider;
v failure of, or damage caused by, any third party products, including those

that Lenovo may provide or integrate into the Lenovo product at your
request; and

v any technical or other support, such as assistance with ″how-to″ questions

and those regarding product set-up and installation.

warranty is voided by removal or alteration of identification labels on the

This
product or its parts.

Chapter 2. Lenovo Limited Warranty 9

Limitation of Liability

Lenovo is responsible for loss or damage to your product only while it is: 1) in
your Service Provider’s possession; or 2) in transit in those cases where the
Service Provider is responsible for the transportation.

Neither Lenovo nor your Service Provider is responsible for any of your data
including confidential, proprietary, or personal data contained in a product.
You should remove and/or backup all such information from the product prior
to its service or return.

Circumstances may arise where, because of a default on Lenovo’s part or other
liability, you may be entitled to recover damages from Lenovo. In each such
instance, regardless of the basis of your claim against Lenovo (including
breach, negligence, misrepresentation, or other contract or tort claim), except
and to the extent that liability cannot be waived or limited by applicable laws,
Lenovo shall not be liable for more than the amount of actual direct damages
suffered by you, up to the amount you paid for the product. This limit does
not apply to damages for bodily injury (including death) and damage to real
property or tangible personal property for which Lenovo is liable under law.

This limit also applies to Lenovo’s suppliers, resellers, and your Service
Provider. It is the maximum amount for which Lenovo, its suppliers, resellers,
and your Service Provider are collectively responsible.

UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS SUPPLIERS,
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE
FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY: 1) THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS OR DAMAGE
TO YOUR DATA ; OR 3) SPECIAL, INCIDENTAL, INDIRECT OR
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, BUSINESS
REVENUE, GOODWILL OR ANTICIPATED SAVINGS. AS SOME STATES
OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Dispute Resolution

If you acquired the product in Cambodia, Indonesia, Philippines, Vietnam or
Sri Lanka, disputes arising out of or in connection with this warranty shall be

finally settled by arbitration held in Singapore and this warranty shall be
governed, construed and enforced in accordance with the laws of Singapore,
without regard to conflict of laws. If you acquired the product in India,
disputes arising out of or in connection with this warranty shall be finally
settled by arbitration held in Bangalore, India. Arbitration in Singapore shall be
held in accordance with the Arbitration Rules of Singapore International

10 Warranty and Support Information

Arbitration Center (″SIAC Rules″) then in effect. Arbitration in India shall be
held in accordance with the laws of India then in effect. The arbitration award
shall be final and binding on the parties without appeal. Any award shall be in
writing and set forth the findings of fact and the conclusions of law. All
arbitration proceedings, including all documents presented in such
proceedings, shall be conducted in the English language, and the English
language version of this warranty prevails over any other language version in
such proceedings.

Other Rights

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY HAVE OTHER RIGHTS WHICH VA R Y FROM S TAT E TO STATE OR
JURISDICTION TO JURISDICTION. YOU MAY ALSO HAVE OTHER
RIGHTS UNDER APPLICABLE LAW OR WRITTEN AGREEMENT WITH
LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY
RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL
LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT
CANNOT BE WAIVED OR LIMITED BY CONTRACT.

European Economic Area (EEA)

Customers in the EEA may contact Lenovo at the following address: EMEA
Service Organisation, Lenovo (International) B.V., Floor 2, Einsteinova 21, 851
01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware
products purchased in EEA countries may be obtained in any EEA country in
which the product has been announced and made available by Lenovo.

Warranty Information

Machine

Type Country or Region of Purchase Warranty Period

3719 United States, Canada, Latin America

(except Brazil), Europe, Middle East,
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

Parts and labor - 1
year

Chapter 2. Lenovo Limited Warranty 11

Type of

Warranty

Service

1 and 2

Machine

Type Country or Region of Purchase Warranty Period

3724 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3729 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3779 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3795 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3796 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

Type of

Warranty

Service

1 and 2

1 and 2

1 and 2

1 and 2

1 and 2

12 Warranty and Support Information

Machine

Type Country or Region of Purchase Warranty Period

3797 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3798 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3808 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3809 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3815 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

Type of

Warranty

Service

1 and 2

1 and 2

1 and 2

1 and 2

1 and 2

Chapter 2. Lenovo Limited Warranty 13

Machine

Type Country or Region of Purchase Warranty Period

3817 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3818 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3819 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3821 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3822 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

Type of

Warranty

Service

1 and 2

1 and 2

1 and 2

1 and 2

1 and 2

14 Warranty and Support Information

Machine

Type Country or Region of Purchase Warranty Period

3823 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3824 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3826 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 1

year
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

3836 United States, Canada, Latin America

(except Brazil), Europe, Middle East,

Parts and labor - 3

years
Africa, Australia, New Zealand,
Singapore, India, Malaysia, Thailand,
Indonesia, Philippines, Vietnam,
Brunei, Sri Lanka, Bangladesh, Korea,
Japan, Hong Kong S.A.R. of China,
Taiwan

Type of

Warranty

Service

1 and 2

1 and 2

1 and 2

1 and 2

If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your product and the
available service. Scheduling of service will depend upon the time of your call,
parts availability, and other factors.

A warranty period of three (3) years on parts and one (1) year on labor means
that Lenovo will provide warranty service without charge for:

a. parts and labor during the first year of the warranty period (or a longer
period as required by law); and

Chapter 2. Lenovo Limited Warranty 15

b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor provided
in performance of the repair or replacement in the second and third years of
the warranty period.

Types of Warranty Service

1. Customer Replaceable Unit (″CRU″) Service

Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are shipped
with your product and are available from Lenovo at any time upon request.
CRUs that are easily installed by you are called Self-service CRUs, while
Optional-service CRUs may require some technical skill and tools. Installation
of Self-service CRUs is your responsibility. You may request that a Service
Provider install Optional-service CRUs under one of the other types of
warranty service designated for your product. An optional service offering may
be available for purchase from Lenovo to have Lenovo install Self-service
CRUs for you. Yo u may find a list of CRUs and their designation in the
publication that ships with your product or at www.lenovocom/CRUs. The
requirement to return a defective CRU, if any, will be specified in the materials
shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included
with the replacement CRU; and 2) you may be charged for the replacement
CRU if your Service Provider does not receive the defective CRU within thirty
(30) days of your receipt of the replacement.

2. On-site Service

Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.

3. Courier or Depot Service

Under Courier or Depot Service, your product will be repaired or exchanged at
a designated service center, with shipping arranged by your Service Provider.
You are responsible for disconnecting the product. A shipping container will be
provided to you for you to return your product to a designated service center.
A courier will pick up your product and deliver it to the designated service
center. Following its repair or exchange, the service center will arrange the
return delivery of the product to you.

16 Warranty and Support Information

4. Customer Carry-In or Mail-In Service

Under Customer Carry-In or Mail-In Service, your product will be repaired or
exchanged at a designated service center, with delivery or shipping arranged
by you. You are responsible to deliver or mail, as your Service Provider
specifies, (prepaid by you unless specified otherwise) the product, suitably
packaged to a designated location. After the product has been repaired or
exchanged, it will be made available for your collection. Failure to collect the
product may result in your Service Provider disposing of the product as it sees
fit. For Mail-in Service, the product will be returned to you at Lenovo’s
expense, unless your Service Provider specifies otherwise.

5. Product Exchange Service

Under Product Exchange Service, Lenovo will ship a replacement product to
your location. You are responsible for its installation and verification of its
operation. The replacement product becomes your property in exchange for the
failed product, which becomes the property of Lenovo. Yo u must pack the
failed product in the shipping carton used to ship the replacement product and
return it to Lenovo. Transportation charges, both ways, are paid by Lenovo.
Failure to use the carton in which the replacement product was received may
result in your responsibility for damage to the failed product during shipment.
You may be charged for the replacement product if Lenovo does not receive
the failed product within thirty (30) days of your receipt of the replacement
product.

Suplemento de Garantía para México

Este Suplemento se considera parte integrante de la Garantía Limitada de
Lenovo y será efectivo única y exclusivamente para los productos distribuidos
y comercializados dentro del Territorio de los Estados Unidos Mexicanos. En
caso de conflicto, se aplicarán los términos de este Suplemento.

Todos los programas de software precargados en el equipo sólo tendrán una
garantía de treinta (30) días por defectos de instalación desde la fecha de
compra. Lenovo no es responsable de la información incluida en dichos
programas de software y/o cualquier programa de software adicional instalado
por Usted o instalado después de la compra del producto.

Los servicios no cubiertos por la garantía se cargarán al usuario final, previa
obtención de una autorización.

En el caso de que se precise una reparación cubierta por la garantía, por favor,
llame al Centro de soporte al cliente al 001-866-434-2080, donde le dirigirán al
Centro de servicio autorizado más cercano. Si no existiese ningún Centro de
servicio autorizado en su ciudad, población o en un radio de 70 kilómetros de

Chapter 2. Lenovo Limited Warranty 17

su ciudad o población, la garantía incluirá cualquier gasto de entrega razonable
relacionado con el transporte del producto a su Centro de servicio autorizado
más cercano. Por favor, llame al Centro de servicio autorizado más cercano
para obtener las aprobaciones necesarias o la información relacionada con el
envío del producto y la dirección de envío.

Para obtener una lista de los Centros de servicio autorizados, por favor, visite:
http://www.lenovo.com/mx/es/servicios

Manufactured by:
Lenovo Centro Tecnológico S. de R.L. de C.V.
Apodaca Technology Park
Boulevar Escobedo #316
Apodaca, Nuevo León, México
C.P. 66601

Marketing by:
Lenovo México S. de R.L. de C.V.
Av. Santa Fe 505, Piso 15
Col. Cruz Manca
Cuajimalpa, D.F., México
C.P. 05349
Tel. [phone]

18 Warranty and Support Information

Chapter 3. Customer Replaceable Units (CRUs)

Customer Replaceable Units (CRUs) are computer parts that can be upgraded
or replaced by the customer. There are two types of CRUs: Self-service CRUs
and Optional-service CRUs. Self-service CRUs are easy to install. They might
be standalone, latched, or require a screwdriver to remove a maximum of two
screws. However, Optional-service CRUs require some technical skills and in
some cases might also require simple tools, such as a screwdriver. However,
both Self-service and Optional-service CRUs are safe for the customer to
remove.

Customers are responsible for replacing all Self-service CRUs. Optional-service
CRUs can be removed and installed by customers or by a Lenovo service
technician during the warranty period. Lenovo servers contain both Self-service
and Optional-service CRUs.

v Self-service CRUs: These CRUs unplug or are secured by no more than two

screws. Examples of these types of CRUs include any Universal Serial Bus
(USB) device and the power cord. Other Self-service CRUs depending on
product design might include hot-swap hard disk drives, hot-swap fans,
hot-swap power supplies, dual inline memory modules (DIMMs), and
Redundant Array of Independent Disks (RAID) cards.

v Optional-service CRUs: These CRUs are isolated parts within the server and

are concealed by an access panel that is typically secured by more than two
screws. Once the access panel is removed, the specific CRU is visible. One
example of an Optional-service CRU is the Direct Access Storage Device
(DASD) backplane.

v Both types of CRUs are listed in the tables on the following page.

Installation and User Guide provides instructions on how to replace

The
Self-service CRUs and Optional-service CRUs. Refer to the following tables to
determine which publication contains the instructions you need. The
publications are available on the ThinkServer Documentation DVD and also the
Lenovo We b site at:
http://www.lenovo.com/support

© Lenovo 2009. Portions © IBM Corp. 2005. 19

Table 1. CRUs for the RD210 server

List of machine types: 3795, 3796, 3818, and 3819.

Self-service CRUs Optional-service CRUs

v Adapter cards

v Battery

v DASD backplane

v EasyLED Diagnostics card

v Hard disk drives

v Heat sink

v Hot-swap power supply

v Memory fan

v Memory modules (DIMMs)

v Microprocessor fan

v Optical drives

v RAID card

v Remote presence key

v Riser card

Table 2. CRUs for the RD220 server

List of machine types: 3729, 3779, 3797, and 3798.

Self-service CRUs Optional-service CRUs

v Adapter cards

v Battery

v EasyLED diagnostics card

v Hard disk drives

v Heat sink

v Hot-swap power supply

v Memory fan

v Memory modules (DIMMs)

v Microprocessor fan

v Optical drives

v RAID card

v Riser card

v Front USB connectors

v Video Graphics Array (VGA) connector

v DASD backplane

v Remote presence key

20 Warranty and Support Information

Table 3. CRUs for the TD200 server and TD200x server

List of machine types: 3719, 3724, 3808, 3809, 3815, 3817, 3821, 3822, 3823, 3824, 3826,

and 3836.

Self-service CRUs Optional-service CRUs

v Adapter cards

v Battery

v DASD backplane

v Front fan

v Front USB connectors

v Hard disk drives

v Heat sink

v Hot-swap power supply

v Light path diagnostics panel

v Memory modules (DIMMs)

v Optical drives

v RAID card

v Fixed power supply

Chapter 3. Customer Replaceable Units (CRUs) 21

22 Warranty and Support Information

Chapter 4. Notices

Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe any
Lenovo intellectual property right may be used instead. However, it is the
user’s responsibility to evaluate and verify the operation of any other product,
program, or service.

Lenovo may have patents or pending patent applications covering subject
matter described in this document. The furnishing of this document does not
give you any license to these patents. Yo u can send license inquiries, in
writing, to:

Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing

LENOVO

PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY

OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make
improvements and/or changes in the product(s) and/or the program(s)
described in this publication at any time without notice.

The products described in this document are not intended for use in
implantation or other life support applications where malfunction may result
in injury or death to persons. The information contained in this document does
not affect or change Lenovo product specifications or warranties. Nothing in
this document shall operate as an express or implied license or indemnity
under the intellectual property rights of Lenovo or third parties. All
information contained in this document was obtained in specific environments
and is presented as an illustration. The result obtained in other operating
environments may vary.

© Lenovo 2009. Portions © IBM Corp. 2005. 23

Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those
Web sites. The materials at those Web sites are not part of the materials for this
Lenovo product, and use of those We b sites is at your own risk.

Any performance data contained herein was determined in a controlled
environment. Therefore, the result obtained in other operating environments
may vary significantly. Some measurements may have been made on
development-level systems and there is no guarantee that these measurements
will be the same on generally available systems. Furthermore, some
measurements may have been estimated through extrapolation. Actual results
may vary. Users of this document should verify the applicable data for their
specific environment.

Turkish statement of compliance

The Lenovo product meets the requirements of the Republic of Turkey
Directive on the Restriction of the Use of Certain Hazardous Substances in
Electrical and Electronic Equipment (EEE).

Türkiye EEE Yönetmeliğine Uygunluk Beyanı

Bu Lenovo ürünü,

T.C. Çevre ve Orman Bakanlığı'nın “Elektrik
ve Elektronik Eşyalarda Bazı Zararlı Maddelerin Kullanımının
Sınırlandırılmasına Dair Yönetmelik (EEE)” direktiflerine uygundur.

EEE Yönetmeliğ

ine Uygundur.

European conformance CE mark

Trademarks

Lenovo, the Lenovo logo, and ThinkServer are trademarks of Lenovo in the
United States, other countries, or both.

IBM is a trademark of International Business Machines Corporation in the
United States, other countries, or both.

24 Warranty and Support Information

Other company, product, or service names may be trademarks or service marks
of others.

Chapter 4. Notices 25

26 Warranty and Support Information

Printed in USA