Lenovo RD210 User Manual

ThinkServer
Warranty and Support Information

Machine Types: 3719, 3724, 3729, 3779, 3795, 3796, 3797, 3798, 3808,

3809, 3815, 3817, 3818, 3819, 3821, 3822, 3823, 3824,
3826, and 3836

ThinkServer
Warranty an d Su pport
Information

Note

Before using this information and the product it supports, be sure to read and
understand the following:

v Chapter 4, “Notices,” on page 23.

v The Important Notices and the Safety Information manuals that are included with

the product.

First Edition (June 2009)

© Copyright Lenovo 2009.
Portions © Copyright International Business Machines Corporation 2005.
All rights reserved.

LENOVO products, data, computer software, and services have been developed
exclusively at private expense and are sold to governmental entities as commercial items
as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and
disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or
services are delivered pursuant a General Services Administration ″GSA″ contract, use,
reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.

Contents

Chapter 1. Information resources . . . . . . . . . . . . . . .1

ThinkServer We b site (http://www.lenovo.com/thinkserver) . . . . . .1

Documentation . . . . . . . . . . . . . . . . . . . . .1

Help and service . . . . . . . . . . . . . . . . . . . . .2

Before you call . . . . . . . . . . . . . . . . . . . . .2

Calling for service . . . . . . . . . . . . . . . . . . .2

Lenovo product service information for Taiwan . . . . . . . . . .6

Chapter 2. Lenovo Limited Warranty . . . . . . . . . . . . .7

Warranty Information . . . . . . . . . . . . . . . . . . .11

Suplemento de Garantía para México . . . . . . . . . . . . . .17

Chapter 3. Customer Replaceable Units (CRUs) . . . . . . . . .19

Chapter 4. Notices . . . . . . . . . . . . . . . . . . .23

Turkish statement of compliance . . . . . . . . . . . . . . .24

European conformance CE mark . . . . . . . . . . . . . . .24

Trademarks . . . . . . . . . . . . . . . . . . . . . .24

© Lenovo 2009. Portions © IBM Corp. 2005. iii

iv Warranty and Support Information

Chapter 1. Information resources

This chapter contains information about where to go for additional information
about Lenovo® products, what to do if you experience a problem with your
system, and how to call for help and service.

ThinkServer Web site (http://www.lenovo.com/thinkserver)

The ThinkServer™ Web site provides up-to-date information and services to
help you buy, upgrade, and maintain your server. You can also do the
following:

v Access the Lenovo Limited Warranty

v Access the online manuals for your products

v Access the troubleshooting and support information for your server model

and other supported products

v Download the latest device drivers and software updates for your server

model

v Find the service and support phone number for your country or region

v Find a Service Provider located near you

Documentation

The ThinkServer Documentation DVD is included with your server and provides
the following manuals:

Installation and User Guide

This manual contains safety information, setup instructions, hardware
and software requirements, part replacement instructions, and
configuration instructions.

Rack Installation Instructions

This manual provides instructions on how to install the server in a
rack cabinet.

This manual is only available for some models.

Note:

Information

Safety

This multilingual manual contains safety and Regulatory Emissions
notices.

you experience a problem with your server, refer to the troubleshooting and

If
diagnostics information in the Installation and User Guide that is included on the

ThinkServer Documentation DVD. In addition, you can refer to the Hardware
Maintenance Manual, which contains safety information, features and

© Lenovo 2009. Portions © IBM Corp. 2005. 1

specifications, software configuration information, part listings, component
replacement and repair procedures, and diagnostic information. The Hardware
Maintenance Manual is available at:
http://www.lenovo.com/support

If you suspect a software problem, refer to the documentation, including
readme files and online help, that comes with the operating system or
application program.

You can get the latest technical information and download device drivers and
updates by following the instructions at the Lenovo Web site:
http://www.lenovo.com/support

Help and service

This section contains information about calling for help and service.

Before you call

Before you call, do the following to try to solve the problem by yourself:

v Check all cables to make sure that they are connected.

v Check the power switches to make sure that the system and optional devices

are turned on.

v Use the troubleshooting information in your system documentation, which is

available on the ThinkServer Documentation DVD that comes with your
system.

v Check for updated information, new device drivers, and hints and tips at the

Lenovo Support Web site:
http://www.lenovo.com/support

v Have the following information available:

– Machine type and model

– Serial numbers of your hardware products

– Description of the problem

– Exact wording of any error messages

– Hardware and software configuration information

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.

2 Warranty and Support Information

The following services are available during the warranty period:

Problem determination

Trained personnel are available to assist you with determining a
hardware problem and deciding what action to take to fix the
problem.

Hardware repair

If the problem is caused by hardware under warranty, trained service
personnel are available to provide the applicable level of service.

Engineering Change management

There might be changes that are required after a product has been
sold. Lenovo will make selected Engineering Changes (ECs) that
apply to your hardware available.

warranty does not cover the following:

The

v Replacement or use of parts not manufactured for or by Lenovo or

non-warranted Lenovo parts

v Identification of software problem sources

v Configuration of BIOS as part of an installation or upgrade

v Changes, modifications, or upgrades to devices drivers

v Installation and maintenance of network operating systems (NOS)

v Installation and maintenance of application programs

Telephone

numbers are subject to change without notice. The most up-to-date

telephone list for Lenovo Support is always available at:
http://www.lenovo.com/support/phone

Country or Region Telephone Number

Africa Africa: [phone]

Argentina 0800-666-0011 (Spanish)

Australia 1300-880-917 (English)

Austria 01-211-454-610 (German)

Belgium 02-225-3611 (Dutch, French)

Bolivia 0800-10-0189 (Spanish)

Brazil Calls made from within the Sao Paulo region (11) 3889-8986

Bulgaria 359-2-9734618

Canada 1-800-426-7378 (English, French)

Africa: [phone] and 0800110756

South
Central Africa: Contact the nearest Lenovo Business Partner

made from outside the Sao Paulo region 0800-701-4815

Calls
(Brazilian Portuguese)

359-2-9693650

Chapter 1. Information resources 3

Country or Region Telephone Number

Chile 800-361-213 or 188-800-442-488 Toll Free (Spanish)

China
(Hong

China

Kong S.A.R.)

8205-0333 (Cantonese, English, Mandarin)

795-9892 (Cantonese, English, Mandarin)

(Macau S.A.R.)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 0-800-011-1029 (Spanish)

Croatia Calls within the country: 0800-0426

Calls outside the country: [phone]

Cyprus [phone]

Czech Republic [phone]

Denmark Warranty service and support: 7010-5150 (Danish)

Dominican Republic 1-866-434-2080 (Spanish)

Ecuador 1-800-426911 (Spanish)

Egypt [phone]

El Salvador 800-6264 (Spanish)

Estonia [phone]

[phone]

Finland [phone] (Finnish)

France 0810-631-213 (French)

Germany 01805-004618 (German)

Greece [phone]

Guatemala 1800-624-0051 (Spanish)

Hungary 36-1-382-5720

36-1-382-5716
(Hungarian)

Honduras Tegucigalpa: 232-4222

San Pedro Sula: 552-2234
(Spanish)

India 1800-425-6666 (English)

Indonesia 021-5238 823

001-803-606-282 (Local number only)

8315 6859 (DID)

+603
(English, Bahasa Indonesian)

Ireland 01-881-1444 (English)

Israel [phone] (Hebrew, English)

Italy [phone] (Italian)

Japan 0120-03-5555 (Japanese)

4 Warranty and Support Information

Country or Region Telephone Number

Korea 1588-6782 (Korean)

Latvia [phone]

Lithuania [phone]

Luxembourg [phone] (French)

Malaysia 1800-88-1889 (Local number only)

[phone] (DID)
(English,

Bahasa Melayu)

Malta [phone]

Mexico 001-866-434-2080 (Spanish)

Middle East [phone]

Netherlands 020-513-3939 (Dutch)

New Zealand 0800-777-217 (English)

Nicaragua 001-800-220-1830 (Spanish)

Norway 8152-1550 (Norwegian)

Panama 206-6047

001-866-434-2080 (Lenovo Customer Support Center - toll free)
(Spanish)

Peru 0-800-50-866 (Spanish)

Philippines 1800-1601-0033 (Local number only)

[phone] (DID)
(English, Filipino)

Poland General number: [phone] (Polski)

Portugal [phone] (Portuguese)

Romania [phone]

Russia Moscow: [phone]

free: 8 800 200 6300

Toll
(Russian)

Singapore 800-6011-343 (Local number only)

+603-8315

6859 (DID)

(English)

Slovakia [phone]

Slovenia [phone] (Slovenian)

Spain 91-714-7830 or 90-110-0000 (Spanish)

Sri Lanka [phone] or [phone] (English)

Sweden 077-117-1040 (Swedish)

Switzerland 0800-55-54-54 (German, French, Italian)

Taiwan 886-2-8723-9799 or 0800-000-700 (Mandarin)

Chapter 1. Information resources 5