LENOVO M820 User Manual
Thank you for purchasing a
Lenovo M820.
Read and keep this guide.
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responsibility for any errors
that may appear in this
document, nor does it make
expressed or implied warranty
of any kind with regard to this
material, including, but not
limited to, the implied
warranties of merchantability
and fitness for a particular
purpose.
The Lenovo (Beijing) Limited
shall not be liable for incidental
or consequential damages in
connection with, or arising out of
the furnishing, performance, or
use of this document and the
program material which it
describes.
Note:
Regulatory information can
be found in the “Technical
information” section of this guide.
Note
It is not lawful in many places to
make copies of the following
items. When in doubt, check
with a legal representative first.
• Governmental paper or
documents:
-Passports
- Immigration papers
- Selective service papers
- Identification badges, cards, or
insignias
• Governmental stamps:
-Postage stamps
- Food stamps
• Checks or drafts drawn on
Governmental agencies
• Paper currency, traveler’s checks,
or money orders
• Certificates of deposit
•Copyrighted works
safety information
Warning! T o prevent fire or
shock hazard, do not
expose this product to rain
or any type of moisture.
Always follow basic safety
precautions when using this
product to reduce risk of injury
from fire or electric shock.
Warning! Potential shock
hazard
1 Read and understand all
instructions in the quick setup
guide.
2 Use only a grounded electrical
outlet when connecting the unit
to a power source. If you do not
know whether the outlet is
grounded, check with a qualified
electrician.
3 Observe all warnings and
instructions marked on the
product.
4 Unplug this product from wall
outlets before cleaning.
5 Do not install or use this product
near water or when you are wet.
6 Install the product securely on a
stable surface.
7 Install the product in a protected
location where no one can step
on or trip over the line cord, and
where the line cord will not be
damaged.
8 If the product does not operate
normally, see the online
Troubleshooting help.
9 No operator-serviceable parts
inside. Refer servicing to
qualified service personnel.
10 Use in a well-ventilated area.
Lenovo (Beijing) Limited
contents
1 get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
2 quick start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2-1 front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2-2 PictBridge camera port overview . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2-3 front panel status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
2-4 use your Lenovo M820 with a computer. . . . . . . . . . . . . . . . . . . . 2-9
3 load originals and load paper. . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3-1 load originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3-2 load an original photo on the glass. . . . . . . . . . . . . . . . . . . . . . . 3-3
3-3 load letter or A4 paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3-4 load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
3-5 load postcards, Hagaki cards,
or 4 by 6 inch (10 by 15 cm) photo paper . . . . . . . . . . . . . . . . . 3-7
3-6 recommended papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
3-7 set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3-8 avoid jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
4 print from a camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4-1 connect a camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4-2 print photos from your camera . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
5 use the copy features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1
5-1 make copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5-2 perform special copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4
5-3 stop copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6
6 use the scan features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
6-1 scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3
6-2 stop scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4
7 maintain your Lenovo M820. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7-1 clean the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
7-2 clean the lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
7-3 clean the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
7-4 work with print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
7-5 self-maintenance sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
8 get Lenovo M820 support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
8-1 get support and other information from the Internet . . . . . . . . . . . .8-3
8-2 Lenovo customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
8-3 prepare your Lenovo M820 for shipment . . . . . . . . . . . . . . . . . . 8-5
v
9 technical information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1
9-1 paper specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-2
9-2 physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
9-3 power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
9-4 environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
9-5 regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
10 troubleshooting information. . . . . . . . . . . . . . . . . . . . . . . . . . . .10-1
10-1 installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
10-2 operational troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 10-9
Important PictBridge Feature Information
Index
vi
1
get help
1-1
get help
get help
This User Guide contains information on using your Lenovo M820 and provides
additional troubleshooting assistance for the installation process. The User Guide also
contains information on accessories, technical specifications and support.
The table below lists additional sources of information for your Lenovo M820.
help description
Setup Guide The Setup Poster provides instructions for setting up and configuring
your Lenovo M820. Make sure you use the correct setup information
for your operating system (Windows).
Photo & Imaging
Help
User Guide The User Guide you have in your hands contains information on
Troubleshooting
help
Internet help and
technical support
Readme file After you install your software, you can access the Readme file (if
Dialog-box help
(Windows only)
The Photo & Imaging Help provides detailed information on using
the software for your Lenovo M820.
For Windows users: Go to the Lenovo MFP Solution Center, and click
Help.
using your Lenovo M820 and provides additional troubleshooting
assistance for the installation process. The User Guide also contains
information on accessories, technical specifications and support.
To access troubleshooting information:
For Windows users: In the Lenovo MFP Solution Center, click Help.
Open the Troubleshooting book in the Photo & Imaging Help, then
follow the links to general troubleshooting as well as links to
Troubleshooting help that is specific to your Lenovo M820.
Troubleshooting is also available from the Help button that appears
on some error messages.
There is also a Troubleshooting chapter available in this User Guide.
If you have Internet access, you can get more information from the
Lenovo website at:
www.lenovo.com
The website also provides answers to frequently asked questions.
any) from either the Lenovo M820 CD-ROM or the Lenovo M820
program folder. A Readme file contains late-breaking information
that does not appear in the User Guide or the online help.
For Windows: Use one of the following ways to find information on
a specific feature:
• Right-click on the feature
• Select the feature and press F1
• Select the ? in the upper-right corner then click on the feature
1-2
2
2-1 front panel overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
2-2 PictBridge camera port overview . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2-3 front panel status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
2-4 use your Lenovo M820 with a computer. . . . . . . . . . . . . . . . . . . .2-9
quick start
2-1
quick start
2.1 front panel overview
Use the graphic and table below to become familiar with the front panel features of your
Lenovo M820.
Note: The front panel cover must be attached to the Lenovo M820 by removing the
adhesive backing and placing the cover in the appropriate location. The Lenovo
M820 will not operate unless the front panel cover is attached properly. If your
Lenovo M820 is not operating properly, refer to the setup instructions for information
about attaching the front panel cover.
1
3
4
5
6
7
8
9
10
2
feature purpose
1 On/Resume: turns the Lenovo M820 on and off. Also, resumes a copy or
print job after a jam or other error. If the Lenovo M820 is in an error state,
you can turn it off by pressing On/Resume for 3 seconds.
Warning! When the Lenovo M820 is off, a minimal amount of
power is still supplied to the device. Unplug the power cord to
completely disconnect the power supply to the Lenovo M820.
2 Check Paper: lights up to indicate the need to load paper or remove a
paper jam.
3 Check Print Cartridge: lights up to indicate the need to reinsert or replace
the print cartridge or close the print carriage access door.
2-2
feature purpose
4 Cancel: stops a job or exits button settings.
5 Copies (1-9): changes the number of copies for a copy job.
6 Size: changes the copy image size to either 100% or Fit to Page.
7 Paper Type: changes the paper type to Plain or Photo.
8 Start Copy, Black: starts a black-and-white copy.
9 Start Copy, Color: starts a color copy.
10 Scan: starts a scan of an original from the glass.
quick start
quick start
2-3
quick start
2.2 PictBridge camera port overview
Your Lenovo M820 supports the PictBridge standard. The PictBridge port allows you to
connect any PictBridge-compliant camera to the Lenovo M820 with a USB cable and print
your photos without using the computer.
Note: Do not use this port to connect your Lenovo M820 to your computer. Also, do
not connect any other USB device, such as a mouse, keyboard, or photo card reader
to this port.
For more information on printing from your PictBridge camera, see print from a camera
on page 4-1.
2-4
2.3 front panel status lights
Status lights on the front panel provide information about tasks that your Lenovo M820 is
currently performing or about maintenance tasks that you need to perform on the device.
For example, you can tell if the device is on or off, if it is processing a black-and-white or
color copy, if it is out of paper, or if there is a paper jam.
All status lights on the front panel are reset to the default display after two minutes unless
there is an error.
Review the graphic and the table on the next page to become familiar with the front-panel
status lights that provide information about tasks that your Lenovo M820 is currently
performing.
black copy
area
color copy
area
quick start
on light
(green)
Light is off. Light is off. Light is off. Your Lenovo M820 is
Light is on. Light is on. Light is on. Your Lenovo M820 is
Light is
blinking.
Light is
blinking.
Light is
blinking.
black copy
area
(backlight)
Light is on. Light is on. Your Lenovo M820 is
Light is
blinking.
Light is on. Light is
color copy
explanation what to do?
area
(backlight)
turned off.
turned on and is
ready for use.
processing a print,
scan, or maintenance
job.
Light is on. Your Lenovo M820 is
processing a blackand-white copy job.
Your Lenovo M82 0 i s
blinking.
processing a color
copy job.
Press the On/Resume
button to turn your
Lenovo M820 on.
Begin a scan, copy, or
print job from the front
panel or from the
software.
Wait for your Lenovo
M820 to finish
processing the job.
Wait for your Lenovo
M820 to finish
processing the job.
Wait for your Lenovo
M820 to finish
processing the job.
2-5
quick start
quick start
on light
(green)
Blinks faster
for 3
seconds a nd
then stays
illuminated.
In addition to providing information about current tasks, the lights on the front panel can
also indicate error conditions.
Review the graphic and the table below to become familiar with the front-panel status
lights that provide information about error conditions that your Lenovo M820 is currently
experiencing.
On/Resume
Check Paper
If the On light, Check Print Cartridge light, Check Paper light, and Start Copy, Black and
Start Copy, Color lights are all flashing, do the following:
1 Verify that the front-panel overlay is attached to the Lenovo M820.
2 Turn your Lenovo M820 off and on by disconnecting the power cord and
reconnecting.
black copy
area
(backlight)
Light is on
or blinking.
color copy
area
(backlight)
Light is on
or blinking.
explanation what to do?
You r Lenovo M820 is
busy doing another
task.
Check Print Cartridge
Cancel
Wait for the current job
to be completed before
starting another job.
on light
(green)
Rapid
blinking
for 20
seconds.
2-6
check
paper
light
Light is off. Light is off. The Lenovo M820 is
check print
cartridge
light
explanation what to do?
trying to scan and there
is a communication
problem.
Verify that your computer
is on and is connected to
the Lenovo M820. Verify
that the Lenovo M820
software is installed.
quick start
on light
(green)
Light is
on.
Light is
on.
check
paper
light
Light is
blinking.
Light is off. Light is
check print
cartridge
light
Light is off. The paper tray is empty,
blinking.
explanation what to do?
• Load paper, or remove
the Lenovo M820 has a
paper jam, or the paper
size setting and paper
in paper tray are not the
same.
• Print cartridge access
door might be open.
• Print cartridges might
be missing or not
installed properly.
• Tape might not have
been removed from
the print cartridges.
• There might be a
problem with the
print cartridge.
the paper jam.
• Change paper in
paper tray to correct
size.
• Change paper size on
the computer software.
Then press On/ Resume
to continue.
1 Remove the print
cartridges and make
sure the tape has
been removed.
2 Re-insert the print
cartridges and make
sure they are
properly seated.
3 Close the access
door.
If the light continues to
blink, one of the print
cartridges is defective. Do
the following:
1 Remove the black
print cartridge.
2 Close the access
door.
If the light blinks, the tri-
color print cartridge is
defective and must be
replaced. If the light does
not blink, the black
cartridge is defective.
For more information on
this condition, click the
Lenovo M820 status icon
in the system tray on your
computer (Windows
only).
quick start
2-7
quick start
quick start
on light
(green)
Light is
on.
Light is
blinking.
check
paper
light
Light is
blinking.
Light is
blinking.
check print
cartridge
light
Light is
blinking.
Light is
blinking.
explanation what to do?
The print carriage is
stalled.
An error caused the
Lenovo M820 to stop
functioning.
Open the print carriage
access door and make
sure the carriage is not
obstructed.
1 Turn the Lenovo
M820 off and then
on.
2 Restart your
computer.
3 If the problem is not
corrected, unplug the
Lenovo M820 and
plug it in again.
If the problem persists,
contact Lenovo.
2-8
2.4 use your Lenovo M820 with a computer
If you insta l led th e Lenovo M82 0 software on you r compute r according to the Se t up Poster,
you can access all the features of the Lenovo M820 using the Lenovo MFP Solution Center.
open the Lenovo MFP Solution Center for Windows users
1 Do one of the following to open the Lenovo MFP Solution Center:
– Double-click the Lenovo MFP Solution Center icon on the desktop.
– In the Windows taskbar, click Start, point to Programs or All Programs (XP),
point to Lenovo, then select Lenovo MFP Solution Center.
2 In the Select Device box, click to see a list of installed devices supported by this
software.
3 Select Lenovo M820.
Note: The Lenovo MFP Solution Center graphic below might appear differently on
your computer. The Lenovo MFP Solution Center is customized based on the device
that is selected. If your device is not equipped with a particular feature (such as fax
capability), then the icon for that feature will not display in the Lenovo MFP Solution
Center on your computer. Some devices might show additional buttons that are not
shown below.
Tip: If the Lenovo MFP Solution Center on your computer does not contain
any icons, an error might have occurred during the software installation. To
correct this, use the Control Panel in Windows to completely uninstall the
Lenovo MFP Solution Center software, and then reinstall the Lenovo MFP
Solution Center.
quick start
2-9
quick start
quick start
feature purpose
1 Settings: select this feature to view or change various settings for your
Lenovo M820, such as print, scan, or copy.
2 Status: select this feature to display the current status of your Lenovo
M820.
3 Select Device: use this feature to select the device you want to use
from the list of installed devices.
4 Scan Document: use this feature to scan text and display it in the
selected text editing software program.
5 Scan Picture: use this feature to scan an image and display it in the
Photo & Imaging Gallery.
6 View & Print: Opens the Photo & Imaging Gallery, where you can
view, edit, print, and share your images.
7 Make Copies: use this feature to display the Copy dialog box where
you can select the copy quality, number of copies, color, size, and
then start a copy.
8 Help: select this feature to access the Photo & Imaging Help, which
provides software help, a product tour, troubleshooting information
for your Lenovo M820, and Lenovo M820 product-specific help.
12 Click this arrow to display tool tips that explain each of the Lenovo
MFP Solution Center options.
2-10
3
load originals and load paper
3-1 load originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
3-2 load an original photo on the glass. . . . . . . . . . . . . . . . . . . . . . 3-3
3-3 load letter or A4 paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3-4 load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
3-5 load postcards, Hagaki cards,
or 4 by 6 inch (10 by 15 cm) photo paper . . . . . . . . . . . . . . . . 3-7
3-6 recommended papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
3-7 set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3-8 avoid jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3-1
load paper
3.1 load originals
Review the procedure below for loading originals on the glass of your Lenovo M820.
Note: Some copy options, such as Fit to Page, will not work correctly if the glass and
lid backing are not clean. For more information, see clean the glass and clean the
lid backing on page 7-3.
1 To load an original, lift the lid and place the original face down on the left front
corner of the glass with the sides of the original touching the left and bottom edges.
lid
Top ed ge of
original
load originals and
2 Close the lid.
For information on making a copy, see make copies on page 5-2. For more information
on scanning a document, see scan an original on page 6-3.
3-2
3.2 load an original photo on the glass
You can make a copy of an original photo from the glass of your Lenovo M820. It is
important that you load the original photo on the glass properly to get the best possible
copy.
1 Load your original photo face down on the left front corner of the glass.
Position the photo on the glass so the long edge of the photo is along the front edge
of the glass.
load originals and
load paper
2 Close the lid.
For more information on special copy jobs, or making borderless copies of photos, see
perform special copy jobs on page 5-4.
3-3
load paper
3.3 load letter or A4 paper
The following describes the basic procedure for loading letter or A4 paper into the Lenovo
M820. For best results, adjust the paper settings each time you change paper types or
paper sizes. For more information, see set the paper type on page 3-9, and avoid jams
on page 3-10.
Note: There are specific considerations for loading certain types of paper,
postcards, and envelopes. After you review the procedure for loading letter and A4
paper, see load envelopes on page 3-6, and load postcards, Hagaki cards, or 4 by
6 inch (10 by 15 cm) photo paper on page 3-7, and set the paper type on page 3-9.
1 Lower the paper tray, and if necessary, slide the paper-width guide to the outermost
position.
2 Fold out the paper-tray extender to catch paper as it exits the device.
Tip: For best results when loading legal-size paper, fold in the paper-tray
extender before loading the paper to avoid a paper jam.
load originals and
3 Tap the stack on a flat surface to align the edges of the paper, and then check the
paper for the following:
– Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
– Make sure all the paper in the stack is the same size and type.
4 Insert paper into the paper tray with the print side down until it stops. To avoid
bending the paper, make sure you do not push the paper in too far, or push too
hard. If you are using letterhead, insert the top of the page first.
Do not use too much paper. Check that the stack of paper contains several sheets
but is no higher than the top of the paper-width guide.
Note: Forcing the paper too far into the Lenovo M820 might cause multiple sheets
of paper to be fed through the print mechanism, or cause a paper jam.
3-4
load originals and load paper
5 Slide the paper-width guide in until it stops at the edge of the paper. Make sure that
the paper stack lies flat in the paper tray and fits under the tab of the paper-width
guide.
load originals and
load paper
3-5
3.4 load envelopes
Use the print feature of your word processing software to print to envelopes with your
Lenovo M820. Use envelopes for printing only; copying on to an envelope is not
recommended. Do not use shiny or embossed envelopes, or envelopes that have clasps
or windows. You can load the paper tray with one or multiple envelopes.
Note: Consult the help files in your word processing software for details on how to
format text for printing on envelopes.
1 Remove all paper from the paper tray.
2 Slide an envelope into the tray, with the envelope flap up and to the left (print side
down), until it stops. Do not force the envelope in too far.
load paper
load originals and
3 Adjust the paper-width guide against the envelope.
Be careful not to bend the envelope.
Do not overload the paper tray when loading multiple envelopes. Make sure the
stack of envelopes is no higher than the top of the paper-width guide.
3-6
3.5 load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm) photo paper
The following is the procedure for loading postcards, Hagaki cards, or 4 by 6 inch (10
by 15 cm) photo paper.
1 Remove all paper from the paper tray, and then slide a stack of cards into the tray
until it stops. Insert the short edge of the card into the Lenovo M820 first.
Make sure the print side faces down.
Note: If you are using photo paper with perforated tabs, load the photo paper so
that the tabs face out towards you.
2 Adjust the paper-width guide against the cards until it stops.
Make sure the cards fit within the tray. Do not overload it. The stack should be no
higher than the top of the paper-width guide.
load originals and
load paper
3-7
3.6 recommended papers
For the best print quality, use Inkjet papers. Paper that is too thin, paper that has a slick
texture, or paper that stretches easily can cause paper jams. Paper that has a heavy
texture or does not accept ink can cause printed images to smear, bleed, or not be filled
in completely. load other types of paper in the paper tray
The following table provides guidelines for loading nonstandard types of paper. For best
results, adjust the paper settings each time you change the paper type or paper size. For
more information, see set the paper type on page 3-9.
Note: Some paper types might not be available in your country/region.
Note: Photo paper might curl when you remove it from the box. If this occurs, curl the
paper the opposite way to flatten it before inserting it into the Lenovo M820.
paper tips
Inkjet papers
load paper
load originals and
Labels
(works only with
printing)
• Premium Paper: locate the gray arrow on the nonprinting side of
the paper, and then load paper with the arrow side facing up.
• Greeting Card Paper, Glossy Greeting Card Paper, or Textured
Greeting Cards: insert a small stack of greeting cards with the
print side down, into the paper tray until it stops.
• Always use letter or A4 label sheets designed for use with inkjet
products (like Avery Inkjet Labels), and make sure that the labels
are not over two years old.
• Fan the stack of labels to make sure none of the pages are sticking
together.
• Place a stack of label sheets on top of standard paper in the
paper tray, print side down. Do not insert labels one sheet at a
time.
3-8
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