HardwareMaintenanceManual
ThinkPadEdgeE130andE135
Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation
underAppendixA“Notices”onpage87.
ThirdEdition(November2012)
©CopyrightLenovo2012.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.
Contents
Aboutthismanual........... iii
Chapter1.Safetyinformation......1
Generalsafety................1
Electricalsafety...............1
Safetyinspectionguide............3
Handlingdevicesthataresensitivetoelectrostatic
discharge..................3
Groundingrequirements............4
Safetynotices(multilingualtranslations)......4
Chapter2.Importantservice
information.............. 19
StrategyforreplacingFRUs......... 19
Strategyforreplacingaharddiskdrive... 20
Importantnoticeforreplacingasystem
board................ 20
Howtouseerrorcodes......... 20
StrategyforreplacingFRUsforCTO,CMV,and
GAVproducts............... 20
Productdenition............ 20
FRUidenticationforCTO,CMV ,andGAV
products............... 21
Chapter3.Generalcheckout..... 23
Whattodorst.............. 23
Checkoutguide.............. 24
LenovoSolutionCenter......... 24
Quicktestprograms........... 24
UEFIdiagnosticprogram......... 25
Bootablediagnosticprograms....... 25
Powersystemcheckout........... 26
Checkingtheacpoweradapter...... 26
Checkingoperationalcharging...... 27
Checkingthebatterypack........ 27
Checkingthebackupbattery....... 28
Chapter4.Relatedservice
information.............. 29
Restoringthefactorycontentsusingtherecovery
discset................. 29
UsingtheWindowsrecoveryprogramsonthe
Windows8operatingsystem......... 30
Passwords................ 31
Power-onpassword........... 31
Harddiskpassword........... 31
Supervisorpassword.......... 32
Howtoremovethepower-onpassword... 32
Howtoremovetheharddiskpassword... 32
Powermanagement............ 33
Screenblankmode(fortheWindows7
operatingsystemonly).......... 33
Sleepmode.............. 33
Hibernationmode........... 33
Symptom-to-FRUindex........... 34
Numericerrorcodes.......... 34
Errormessages............ 35
No-beepsymptoms........... 35
LCD-relatedsymptoms......... 36
Intermittentproblems.......... 36
Undeterminedproblems......... 36
Chapter5.Statusindicators..... 39
Chapter6.Specialkeys........ 41
Chapter7.Locations......... 43
Locatingcomputercontrols,connectors,and
indicators................. 43
Frontview............... 43
Rearview............... 44
Bottomview.............. 44
LocatingFRUsandCRUs.......... 44
MajorFRUsandCRUs.......... 46
LCDFRUsandCRUs.......... 48
LookingupFRUinformation......... 49
Chapter8.FRUreplacement
notices................ 51
Screwnotices............... 51
Retainingserialnumbers........... 52
Restoringtheserialnumberofthesystem
unit................. 52
RetainingtheUUID........... 53
ReadingorwritingtheECAinformation... 53
Chapter9.Removingorreplacinga
FRU.................. 55
Generalguidelines............. 55
Beforeservicingyourcomputer........ 56
1010Batterypack............. 56
1020Bottomslotcover........... 57
1030Memorymodules........... 58
1040Harddiskdriveorsolid-statedrive.... 59
1050PCIExpressMiniCardforwirelessLAN.. 61
©CopyrightLenovo2012
i
1060PCIExpressHalfMiniCardforwirelessWAN
ormSA T Asolid-statedrive.......... 63
1070Keyboard.............. 66
1080Backupbattery............ 67
1090Keyboardbezel............ 68
1100Microphone............. 69
1110Speakerassembly........... 70
1120I/OsubcardwithUSBconnector..... 71
1130CRTboardassembly(withcable)..... 72
1140Systemboardassembly......... 73
1150Thermalfanassembly......... 75
1160LCDunit............... 76
1170DC-inconnectorandbasecoverassembly. 77
2010LCDbezelassembly.......... 80
2020LCDpanel,LCDcable,andhinges.... 81
2030Integratedcamera........... 82
2040WirelessantennaassemblyandLCDrear
coverassembly.............. 83
AppendixA.Notices.......... 87
Electronicemissionnotices.......... 88
Trademarks................ 88
iiHardwareMaintenanceManual
Aboutthismanual
ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad
ThinkPadEdgeE130andE135
MachineT ype(MT)3358and3359
®
products.
Usethismanualalongwiththeadvanceddiagnosticteststotroubleshootproblems.
Important:
ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use
thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety
information”onpage1
andChapter2“Importantserviceinformation”onpage19.
©CopyrightLenovo2012
iii
ivHardwareMaintenanceManual
Chapter1. Safetyinformation
Thischapterpresentsthefollowingsafetyinformationthatyouneedtobefamiliarwithbeforeyouservicea
ThinkPadnotebookcomputer.
• “Generalsafety”onpage1
• “Electricalsafety”onpage1
• “Safetyinspectionguide”onpage3
• “Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3
• “Groundingrequirements”onpage4
• “Safetynotices(multilingualtranslations)”onpage4
Generalsafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensurethatyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthatyou
thinkistooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicetechniciansandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing,becausemetal
objectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouarehammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
•Fanlouversonthemachinehelptopreventoverheatingofinternalcomponents.Donotobstructfan
louversorcoverthemwithlabelsorstickers.
Electricalsafety
Observethefollowingruleswhenworkingonelectricalequipment.
©CopyrightLenovo2012
1
Important:
•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial
thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.
•Manycustomershave,neartheirequipment,rubberoormatsthatcontainsmallconductivebersto
decreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topoweroffthewallboxthatsuppliespowertothemachine,andtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.Thatpersonmustbethere
toswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
CAUTION:
Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages.Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweron:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
–Unitssimilartothoselistedabove
Thispracticeensurescorrectgroundingoftheunits.
•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.
2HardwareMaintenanceManual
Safetyinspectionguide
Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon-ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)
•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroff,andthepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.T urnoffthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandtheframeground.
b.Thepowercordshouldbetheauthorizedtypespeciedforyourcomputer.Goto:
http://www.lenovo.com/serviceparts-lookup.
c.Insulationmustnotbefrayedorworn.
4.Checkforcrackedorbulgingbatteries.
5.Removethecover.
6.Checkforanyobviousnon- ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.
7.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.
8.Checkforworn,frayed,orpinchedcables.
9.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingdevicesthataresensitivetoelectrostaticdischarge
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.
2.EnsurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.
Chapter1.Safetyinformation3
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeople.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.
•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.
Note: TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor
referencepoint.Y oucanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundgroundprongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.
Safetynotices(multilingualtranslations)
Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•BrazilianPortuguese
•French
•German
•Hebrew
•Japanese
•Korean
•Spanish
•T raditionalChinese
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Chapter2. Importantserviceinformation
Thischapterpresentsthefollowingimportantserviceinformationthatappliestoallmachinetypessupported
bythismanual:
• “StrategyforreplacingFRUs”onpage19
– “Strategyforreplacingaharddiskdrive”onpage20
– “Importantnoticeforreplacingasystemboard”onpage20
– “Howtouseerrorcodes”onpage20
• “StrategyforreplacingFRUsforCTO,CMV ,andGAVproducts”onpage20
– “Productdenition”onpage20
– “FRUidenticationforCTO,CMV,andGAVproducts”onpage21
Important:
•IfthecomputerisequippedwithbothaharddiskdriveandanmSATAsolid-statedrive,donotusethe
mSATAsolid-statedriveasabootabledevice.ThemSA T Asolid-statedriveisdesignedanddevelopedfor
“cache”functionpurposeonly.
•AdvisecustomerstocontacttheLenovo
obtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.T elephonenumbersfor
LenovoSupportareavailableat:
http://www.lenovo.com/support/phone
•SystemdisassemblyandreassemblyvideosthatshowtheFRUremovalorreplacementproceduresfor
theLenovoauthorizedservicetechniciansareavailableat:
http://www.lenovoservicetraining.com/ion/
®
CustomerSupportCenteriftheyneedanyassistancein
StrategyforreplacingFRUs
Beforereplacingparts:
Ensurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforeyoureplaceany
FRUslistedinthismanual.
Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbeforeyou
completetheserviceaction.
Todownloadandinstallsoftwarexes,drivers,andUEFIBIOS,dothefollowinggoto
http://www.lenovo.com/support.
UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:
•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe
originalFRUbeforeyoucontinue.
•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither
theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,
reinstallthatboard,andthenreplacetheotherone.
•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror.
Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.
ReplaceonlytheFRUthatchangedthesymptoms.
©CopyrightLenovo2012
19
Strategyforreplacingaharddiskdrive
Alwaystrytorunalow-levelformatoperationbeforereplacingaharddiskdrive.Thiswillcauseallcustomer
dataontheharddiskdrivetobelost.Besurethatthecustomerhasacurrentbackupofthedatabefore
youperformthistask.
Attention: Thedrivestartupsequenceinthecomputeryouareservicingmighthavebeenchanged.Be
extremelycarefulduringwriteoperationssuchascopying,saving,orformatting.Ifyouselectanincorrect
drive,dataorprogramscanbeoverwritten.
IfthecomputerisshippedwithbothanmSATAsolidstatedriveandaharddiskdrive,themSATAsolidstate
driveisusedforthe“cache”functionandtosupporttheIntel
usersdonotreplacethemSA TAsolid-statedrivebythemselves.Otherwise,the“cache”functionwillnot
workandtheIntelRapidStartTechnologycannotbeusedanymore.
Attention: EnsurethatyoupartitionthemSATAsolid-statedriveafterinstallingitonthecomputeryouare
servicing.Otherwise,themSATAsolid-statedrivewillnotfunctioncorrectly.Forinstructionsonhowto
partitionanmSA TAsolid-statedrive,goto:http://www.lenovo.com/support/msata-fru.
®
RapidStartTechnology.Werecommendthat
Importantnoticeforreplacingasystemboard
Somecomponentsmountedonasystemboardareverysensitive.Improperhandlingofasystemboardcan
causedamagetothosecomponents,andmaycauseasystemmalfunction.
Attention: Whenhandlingasystemboard:
•Donotdropasystemboardorapplyanyexcessiveforcetoit.
•Avoidroughhandlingofanykind.
•AvoidbendingasystemboardandhardpushingtopreventcrackingateachBallGridArray(BGA)chipset.
Howtouseerrorcodes
Usetheerrorcodesdisplayedonthescreentodiagnosefailures.Ifmorethanoneerrorcodeisdisplayed,
beginthediagnosiswiththersterrorcode.Whatevercausesthersterrorcodemightalsocausefalse
errorcodes.Ifnoerrorcodeisdisplayed,seewhethertheerrorsymptomislistedinthe“Symptom-to-FRU
Index”section.
StrategyforreplacingFRUsforCTO,CMV,andGAVproducts
Productdenition
DynamicCongureToOrder(CTO)
ThisprovidestheabilityforacustomertocongureaLenovosolutionfromaneSite,andhavethis
congurationsenttofulllment,whereitisbuiltandshippeddirectlytothecustomer.Themachinelabel,
ProductEntitlementWarehouse(PEW),andeSupportwillloadtheseproductsasthe4-digitMTand3-digit
model,wheremodel=“CTO”(example:1829-CTO).
CustomModelVariant(CMV)
ThisisauniquecongurationthathasbeennegotiatedbetweenLenovoandthecustomer.Aunique4-digit
MTand3-digitmodelisprovidedtothecustomertoplaceorders(example:1829-W15).ACMVisaspecial
bidoffering.Therefore,itisnotgenerallyannounced.
20HardwareMaintenanceManual
•TheMTMportionofthemachinelabelisthe4-digitMTand3-digitmodel,wheremodel=“CTO”
(example:1829-CTO).ThePRODUCTIDportionofthemachinelabelisthe4-digitMTand3-digitCMV
model(example:1829-W15).
•ThePEWrecordisthe4-digitMTand3-digitmodel,wheremodel=“CTO”(example:1829-CTO).
•eSupportwillshowboththeCTOandCMVmachinetypemodels(example:1829-CTOand1829-W15will
befoundontheeSupportsite.)
GeneralAnnounceVariant(GAV)
Thisisastandardmodel(xedconguration).GAVsareannouncedandofferedtoallcustomers.TheMTM
portionofthemachinelabelisa4-digitMTand3-digitmodel,wheremodel=a“xedpartnumber”,not
“CTO”(example:1829-F1U).Also,PEWandeSupportwilllisttheseproductsunderthesamexedmodel
number.
FRUidenticationforCTO,CMV,andGAVproducts
TherearetwoinformationresourcestoidentifywhichFRUsareusedtosupportCTO,CMV,andGAV
products.ThesesourcesarePEWandeSupport.
UsingPEW
•PEWistheprimarysourceforidentifyingFRUpartnumbersandFRUdescriptionsforthekeycommodities
forCTO,CMV,andGAVproductsatanMT-serialnumberlevel.Anexampleofkeycommoditiesarehard
diskdrives,systemboards,microprocessors,liquidcrystaldisplays(LCDs),andmemorymodules.
•Remember,allCTOandCMVproductsareloadedinPEWunderthe4-digitMTand3-digitmodel,where
model=“CTO”(Example:1829-CTO).GAVsareloadedinPEWunderthe4-digitMTand3-digitmodel,
wheremodel=a“xedpartnumber”,not“CTO”(Example:1829-F1U).
•PEWcanbeaccessedatthefollowingWebsite:
http://www.lenovo.com/support/site.wss/document.do?lndocid=LOOK-WARNTY
SelectWarrantylookup.InputtheMTandtheSerialnumberandthelistofkeycommoditieswillbe
returnedinthePEWrecordunderCOMPONENTINFORMATION.
UsingeSupport
Forkeycommodities(examples-harddiskdrive,systemboard,microprocessor,LCD,andmemory
module)
•eSupportcanbeusedtoviewthelistofkeycommoditiesbuiltinaparticularmachineserial(thisisthe
samerecordfoundinPEW).
•eSupportcanbeaccessedat:http://www.lenovo.com/support.
•T oviewthekeycommodities,dothefollowing:
1.ClickWarranty.
2.ClickCheckWarrantyStatus.
3.OntheWarrantyStatusLookuppage,clickPartsLookup.
4.T ypeyourmachinetypeandserialnumber,andthenclickSubmit.Thekeycommoditieswillbe
displayed.
FortheremainingFRUs(thecompletelistofFRUsattheMTmodellevel)
•eSupportcanbeusedtoviewthecompletelistofFRUsforamachinetypeandmodel.
•T oviewthecompletelistofFRUs,dothefollowing:
1.ClickProduct&PartsDetailandthenfollowtheinstructionsonthescreentoreachtheProduct
andPartsDetailpage.
2.ClickthePartsDetailtabtoviewthelistofserviceparts.
Chapter2.Importantserviceinformation21
22HardwareMaintenanceManual
Chapter3. Generalcheckout
Thischapterpresentsfollowinginformation:
• “Whattodorst”onpage23
• “Checkoutguide”onpage24
– “LenovoSolutionCenter”onpage24
– “Quicktestprograms”onpage24
– “UEFIdiagnosticprogram”onpage25
– “Bootablediagnosticprograms”onpage25
• “Powersystemcheckout”onpage26
Somedescriptionsinthischaptermightnotapplytoyourparticularcomputer.
Beforeyougotothecheckoutguide,besuretoreadthefollowingimportantnotes.
Importantnotes:
•Onlycertiedtrainedpersonnelshouldservicethecomputer.
•BeforereplacinganyFRU,readtheentirepageonremovingandreplacingFRUs.
•WhenyoureplaceFRUs,itisrecommendedtousenewnylon-coatedscrews.
•Beextremelycarefulduringsuchwriteoperationsascopying,saving,orformatting.Thesequenceofthe
drivesinthecomputerthatyouareservicingmighthavebeenaltered.Ifyouselectanincorrectdrive,dataor
programsmightbeoverwritten.
•ReplaceaFRUonlywithanotherFRUofthecorrectmodel.WhenyoureplaceaFRU,ensurethatthemodelof
themachineandtheFRUpartnumberarecorrect.
•AFRUshouldnotbereplacedbecauseofasingle,unreproduciblefailure.Singlefailurescanoccurfora
varietyofreasonsthathavenothingtodowithahardwaredefect,suchascosmicradiation,electrostaticdischarge,
orsoftwareerrors.ConsiderreplacingaFRUonlywhenaproblemrecurs.IfyoususpectthataFRUisdefective,
cleartheerrorlogandrunthetestagain.Iftheerrordoesnotrecur,donotreplacetheFRU.
•BecarefulnottoreplaceanondefectiveFRU.
Whattodorst
WhenyoureturnaFRU,youmustincludethefollowinginformationinthepartsexchangeformorparts
returnformthatyouattachtoit:
1.Nameandphonenumberofservicetechnician
2.Dateofservice
3.Dateonwhichthemachinefailed
4.Dateofpurchase
5.Failuresymptoms,errorcodesappearingonthedisplay,andbeepsymptoms
6.ProcedureindexandpagenumberinwhichthefailingFRUwasdetected
7.FailingFRUnameandpartnumber
8.Machinetype,modelnumber,andserialnumber
9.Customer'snameandaddress
Note: Duringthewarrantyperiod,thecustomermayberesponsibleforrepaircostsifthecomputerdamage
wascausedbymisuse,accident,modication,unsuitablephysicaloroperatingenvironment,orimproper
maintenancebythecustomer.Followingisalistofsomecommonitemsthatarenotcoveredunderwarranty
andsomesymptomsthatmightindicatethatthesystemwassubjecttostressbeyondnormaluse.
Beforecheckingproblemswiththecomputer,determinewhetherthedamageiscoveredunderthewarranty
byreferringtothefollowinglist:
©CopyrightLenovo2012
23
Thefollowingarenotcoveredunderwarranty:
•LCDpanelcrackedfromtheapplicationofexcessiveforceorfrombeingdropped
•Scratched(cosmetic)parts
•Distortion,deformation,ordiscolorationofthecosmeticparts
•Plasticparts,latches,pins,orconnectorsthathavebeencrackedorbrokenbyexcessiveforce
•Damagecausedbyliquidspilledintothesystem
•DamagecausedbytheimproperinsertionofaPCCardortheinstallationofanincompatiblecard
•Diskettedrivedamagecausedbypressureonthediskettedrivecover,foreignmaterialinthedrive,
ortheinsertionofadiskettewithmultiplelabels
•Damagedorbentdisketteejectbutton
•Fusesblownbyattachmentofanonsupporteddevice
•Forgottencomputerpassword(makingthecomputerunusable)
•Stickykeyscausedbyspillingaliquidontothekeyboard
•Useofanincorrectacpoweradapteronlaptopproducts
Thefollowingsymptomsmightindicatedamagecausedbynonwarrantedactivities:
•Missingpartsmightbeasymptomofunauthorizedserviceormodication.
•Ifthespindleofaharddiskdrivebecomesnoisy,itmighthavebeensubjecttoexcessiveforce,or
dropped.
Checkoutguide
UsethefollowingproceduresasaguideinidentifyingandcorrectingproblemswiththeThinkPadnotebook
computer.
Note: ThediagnostictestsareintendedtotestonlyThinkPadproducts.Theuseofnon-ThinkPadproducts,
prototypecards,ormodiedoptionscanleadtofalseindicationsoferrorsandinvalidsystemresponses.
1.Identifythefailingsymptomsinasmuchdetailaspossible.
2.Verifythesymptoms.Trytore-createthefailurebyrunningthediagnostictestorbyrepeatingthe
operation.
LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
TheLenovoSolutionCenterprogramisavailablefordownloadat:http://www.lenovo.com/diags.
ToruntheLenovoSolutionCenterprogram,gotoControlPanelandclickSystemandSecurity➙Lenovo-
SystemHealthandDiagnostics ,andthenfollowtheinstructionsonthescreen.
FormoreinformationabouttheLenovoSolutionCenterprogram,refertothehelpinformationsystem
oftheprogram.
Quicktestprograms
Youcanrunquicktestprogramstotroubleshootandresolvecomputerproblems,especiallywhenthe
computerdoesnothavetheLenovoSolutionCenterprograminstalled.
Lenovoprovidesthefollowingquicktestprograms:
•LenovoHardDriveQuickT est:Usethisprogramtotroubleshootandresolveinternalstorageproblems.
•LenovoMemoryQuickTest:Usethisprogramtotroubleshootandresolvememorymoduleproblems.
24HardwareMaintenanceManual