LandAirSea GPS Tracking Troubleshooting Guide

LandAirSea Tracking Key Troubleshooting Guide

Problem Cause Solution

Error message reads –“LAS 3
series device not found”

Cannot Find the USB Plug,
Power Switch, or Battery
Compartment

Error message reads –
“Memory Empty- No
downloadable data.”

Red battery indication light or
the light turns off right away.

Gaps within the Data

No Maps, Google Earth won’t
run properly, or erratic data.

No Power

• Low battery power.

• Drivers are not

installed.

• No Cause

• Placement with in the

vehicle.

• Low battery power

• Low battery power. • Replace the batteries

• Placement with in the

vehicle.

• GPS lock on time.

• Low battery power.

• Windows 98 operating

system is being used.

• System is out of date

• Bad tracking data.

• Low battery power

• Possible damage.

Please Contact [e-mail] if any problem persists.

• Check Battery Indication Light and replace the

batteries

• Plug in the unit to your USB Port. Go to your

Control Panel Æ System Æ Click the
Hardware Tab Æ Device Manager. Find the

Item called Ports and double click it. The
Tracking Key will be listed there. If you do not
see it, then restart your computer with the
tracking key plugged in. If it is listed with a
yellow exclamation mark right click it and select
Uninstall, after which reboot your computer.
Then follow the instructions in the Software
Installation Quick Start Guide.

• There is a rectangular protective cap that is

snapped in on the front of the unit. Pull on th i s
cap to expose the USB Plug

• There is no power switch on the LandAirSea

Tracking Key. Once you place batteries in the
unit, it will be ON. To turn the unit off, remove
the batteries or within 3 minutes and the unit
will enter sleep mode (Note: the Green LED will
not turn off when in sleep mode).

• You will see the control panel under the

rectangular cap. The battery compartment is
opened by removing the 4 screws on the bott om
of the unit.

• Double check your placement, and move if

necessary. The GPS indication light will flash
when there is a good GPS lock.

• Replace the batteries.

• Double check your placement, and move if

necessary. The GPS indication light will flash
when there is a good GPS lock.

• After elongated stops it may take your device 2-

3 minutes to lock back on to the GPS satellites.

• Replace the batteries

• Contact [e-mail] for the

walkthrough on how to fix this problem.

• Double check Google Earth system

requirements and upgrade if necessary.

• Reposition your device in the vehicle, erase the

data that you have off of your unit and gather
some new data.

• Replace the batteries

• Contact [e-mail] for further

assistance.