Copyright Information ................................................................................................................92
Index .........................................................................................................................................93
TOC vi
Get Started
The following topics give you all the information you need to set up your phone and Sprint
service the first time.
Your Phone at a Glance
The following illustration outlines your phone’s primary external features and keys.
Get Started 1
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
Insert and Charge the Battery
Follow the steps below to insert the battery and charge it.
1. Install the battery.
Hook your fingernail into the slot at the bottom of the battery cover and lift the cover
off gently.
Get Started 2
Insert the battery, contacts end first, and gently press into place.
Replace the cover, making sure all the locking tabs of the cover are seated with no
gaps.
When you insert the battery, your phone may power on automatically.
Note:
2. Charge your battery.
Plug the USB connector into the charger/accessory jack on the lower left side of your
phone.
Plug the AC adapter into an electrical outlet.
Your phone’s battery should have enough charge for the phone to turn on and find a
Note:
signal, set up voicemail, and make a call. You should fully charge the battery as soon as
possible.
3. Press to turn the phone on.
If your phone is activated, it will turn on and search for Sprint service.
If your phone is not yet activated, see Activate Your Phone for more information.
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated.
Depending on your account or how and where you purchased your phone, it may be ready to
use or you may need to activate it on your Sprint account.
●If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
Get Started 3
●If you received your phone in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the phone on for the first time, you should see a
Activation
Update
● If you received your phone in the mail and you are activating a new phone for an existing
number on your account (you’re swapping phones), you can activate on your computer
online or directly on your phone.
Activate on your computer:
•Go to sprint.com/activate and complete the online instructions to activate your
phone.
Activate on your phone:
•Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
•If an error occurs, press
start the manual activation wizard.
•Follow the on-screen prompts to complete the activation process.
screen, which may be followed by a
screen. Follow the onscreen instructions to continue.
ACTIVATE
(left softkey) to override auto-activation and
PRL Update
Hands Free
screen and a
Firmware
To confirm activation, make a phone call. If your phone is still not activated or you do not have
access to the Internet, contact Sprint Customer Service at
Do not press while the phone is being activated. Pressing cancels the
Tip:
activation process.
If you are having any difficulty with activation, contact Sprint Customer Service by calling
Note:
1-888-211-4727
from any other phone.
1-888-211-4727
for assistance.
Set Up Voicemail
You should set up your Voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically
transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
Note: Voicemail Password
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
To set up visual voicemail:
1. Press and hold in standby mode to dial your voicemail number.
– Sprint strongly recommends that you create a password when
Get Started 4
2. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
For more information about voicemail, see Voicemail.
Sprint Account Information and Help
Find out about account passwords and information about managing your account and finding
help.
Sprint Account Passwords
You will need to create passwords to protect access to your personal account information, your
voicemail account, and your data services account. As a Sprint customer, you enjoy unlimited
access to all of your information.
Account User Name and Password
If you are the account owner, you will create an account user name and password when you
sign on to sprint.com. (Click
not the account owner (if someone else receives the bill for your Sprint service), you can get a
sub-account password at sprint.com.
SIGN-IN
and then click
Sign in/Register
to get started.) If you are
Voicemail Password
You’ll create your voicemail password when you set up your voicemail. See Set Up Voicemail
for more information on your voicemail password.
Data Services Password
With your Sprint phone, you may elect to set up an optional data services password to control
access and authorize purchases.
For more information, or to change your passwords, sign on to sprint.com or call Sprint
Customer Service at
1-888-211-4727
.
Manage Your Account
Manage your Sprint account from your computer, your Sprint phone, or any other phone.
Online:
sprint.com
● Access your account information.
● Check your minutes used (depending on your Sprint service plan).
Get Started 5
● View and pay your bill.
● Enroll in Sprint online billing and automatic payment.
● Purchase accessories.
● Shop for the latest Sprint phones.
● View available Sprint service plans and options.
● Learn more about data services and other products like games, ringtones, screen savers,
and more.
From Your Sprint Phone
1. Press > My Account.
2. Select from the following options:
Account Details: View your account information.
Hear Minutes: Check the used minutes.
Hear Balance: Pay your bill.
– or –
● Press to check minute usage and account balance.
● Press to make a payment.
● Press to access a summary of your Sprint service plan or get answers
to other questions.
From Any Other Phone
● Sprint Customer Service:
● Business Customer Service:
1-888-211-4727
1-888-788-4727
.
.
Sprint Support Services
Sprint 411 and Sprint Operator Services let you easily access information and calling assistance
from your Sprint phone.
Sprint 411
Sprint 411 gives you access to a variety of services and information, including residential,
business, and government listings, movie listings or showtimes, driving directions, restaurant
Get Started 6
reservations, and major local event information. You can get up to three pieces of information
per call, and the operator can automatically connect your call at no additional charge.
There is a per-call charge to use Sprint 411, and you will be billed for airtime.
► Press .
Sprint Operator Services
Sprint Operator Services provides assistance when you place collect calls or when you place
calls billed to a local telephone calling card or third party.
► Press .
For more information or to see the latest in products and services, visit us online at sprint.com.
Get Started 7
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The following topics will
introduce the basic functions and features of your phone.
Your Phone’s Layout
The illustrations and descriptions below outline your phone’s basic layout.
Phone Basics 8
Key Functions
●
Earpiece
●Main Screen displays all the information needed to operate your phone, such as the call
status, the Contacts list, the date and time, and the signal and battery strength.
●Menu/OK Key () lets you access the phone’s menus and select the highlighted
choice when navigating through a menu.
●Camera Key () lets you access the Photos menu. Press and hold to activate the
camera mode and take pictures.
●Talk Key () allows you to place or receive calls, answer Call Waiting, use 3-Way
Calling, or activate Automatic Speech Recognition (ASR).
●Speaker Key () lets you place or receive calls in speakerphone mode, turn the
speakerphone on and off during a call, or activate Automatic Speech Recognition (ASR).
●Emergency Contacts Key () lets you access your In Case of Emergency (ICE)
contacts. See ICE (In Case of Emergency) Contacts.
●Microphone allows other callers to hear you clearly when you are speaking to them.
lets you hear the caller and automated prompts.
●Softkeys (/) let you select softkey actions or menu items corresponding to the
bottom left and right lines on the screen.
●Navigation Key scrolls through the phone’s menu options and acts as a shortcut key in
standby mode. These keys can be reassigned to create customized shortcuts. See
Navigation Key Shortcuts.
Phone Basics 9
●Back Key () deletes characters from the display in text input mode. When in a menu,
pressing it returns you to the previous menu. This key also allows you to return to the
previous screen in a data session.
●End/Power Key () lets you turn the phone on or off, end a call, or cancel your
input and return to standby mode.
● Keypad lets you enter numbers, letters, and characters, and perform functions.
● Emergency Call Key () lets you call 911 immediately.
● LED Indicator shows your phone’s status at a glance.
● Volume Button allows you to adjust the ringtone volume in standby mode or the voice
volume during a call.
●Outer Screen lets you monitor the phone’s status and see who is calling without
opening the phone.
●Charger/Accessory Jack allows you to connect a compatible charging cable or USB
data cable (not included).
● Speaker lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller‘s voice in speakerphone mode.
● Camera Lens, as part of the built-in camera, lets you take pictures.
● Headset Jack allows you to plug in an optional headset for convenient, hands-free
conversations.
●Internal Antennas facilitate reception and transmission. To maximize performance, do
not obstruct while using the phone.
●Battery Cover Slot lets you open the battery cover to replace the battery.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
► Open the phone and press .
Turn Your Phone Off
► Open the phone and press and hold for two seconds until you see the powering-
down animation on the main screen.
Phone Basics 10
Status Bar
Icon
Status
Network (full signal)
Network (no signal)
Data Service Available
Data Service Dormant
Data Service Unavailable
Network (roaming)
Bluetooth® enabled
Bluetooth visible
Bluetooth connected
Battery (full charge)
Battery charging (animated)
Ringtone & Vibrate
1 Beep
1 Beep & Vibrate
Ringtone Off
Vibrate All
Silence All
Location On
The status bar at the top of your phone’s display screen provides information about your
phone’s status and options. The following tables identify the symbols you’ll see on your phone’s
display screen.
Tip: To view a list of your phone’s icons and descriptions, from the main menu select
Settings > Phone Info > Icon Glossary.
Status Icons
Phone Basics 11
Icon
Status
Location Off
TTY Mode
Alarm On
Hearing Aid
Multitasking Virtual Machine
Notification Icons
Icon
Notification
Missed Calls
New Messages
New Voicemail Messages
Urgent Messages
Multiple Alerts
Urgent Multiple Alerts
Application Alerts
Calendar
Icon
Camera
Beach/Snow Mode
Scenery Mode
Mirror Image Mode
Night/Dark Mode
Self-Timer (5 Seconds)
Self-Timer (10 Seconds)
Multiple Shots
Camera Icons
Phone Basics 12
Icon
Camera
Camera Resolution (2.0M)
Camera Resolution (1.3M)
Camera Resolution (0.3M)
Camera Resolution (0.1M)
Enter Text
You can type on your phone using various input modes.
Select a Text Input Mode
Your phone provides convenient ways to enter letters, numbers, and symbols whenever you are
prompted to enter text.
1. From a screen where you can enter text, press OPTIONS (right softkey) to change the
text mode. (If you are in the message entry screen, press OPTIONS [right softkey] >
Text Mode.)
2. Select one of the following options:
Abc to enter characters by using the alphabet mode. See Abc Mode.
T9Word to enter text using a predictive text system that reduces the number of key
presses required while entering a word.
123 to enter numeric characters.
Symbols to enter symbols.
Smileys to enter smile icons.
Emoticonsto enter “emoticons.” (This is available, for example, when composing a
message or when editing a Schedule or To Do description in Calendar.)
Paste List to paste copied or cut text (if applicable).
Web Shortcuts to enter Web shortcuts (for example, www., http://, or .com).
Text Options to display the text entry options menu (if applicable). See Text Entry.
Tip: When entering text, press to change the capitalization style as Abc > ABC > abc
(ABC mode), or as T9Word > T9WORD > T9word (T9Word mode). The selected style
is displayed in the bottom-right corner of the screen, above the right softkey label (if
applicable).
Phone Basics 13
T9 Text Input
T9 Text Input lets you enter text by pressing keys just once per letter. To select the T9 Word
mode when entering text, see Select a Text Input Mode.
T9 Text Input uses an intuitive word database to analyze the letters you enter and create a
suitable word. (The word may change as you type.)
1. Select the T9Word text input mode.
2. Press the corresponding keys once per letter to enter a word. (For example, to enter the
word “Bill,” press .) (If you make a mistake, press to
erase a single character. Press and hold to erase an entire word.)
If the word you want is not displayed after you have entered all the letters, press the navigation
key to scroll through additional word selections. To accept a word and insert a space, press
.
Add a Word to the T9 Database
If a word you want to enter is not displayed in a T9 word choice list when you are using T9 Input,
add it to the database.
1. While you are in T9Word mode, enter a letter. (A word choice list opens.)
2. Scroll down the list and select <Add Word>.
3. Enter a word and press SAVE (left softkey). The word will appear as an option the next
time you scroll through options during T9 Text Input.
For more information about T9 Text Input, visit the Nuance website at nuance.com/t9/xt9/.
Abc Mode
In Abc mode, also known as multi-tap entry, you press keys one, two, three, or four times to
enter the letters you see on the keypad.
By default, the first letter of a sentence is capitalized and the following letters are lowercased.
To switch between lowercase and uppercase, press the key. After a character is entered,
the cursor automatically advances to the next space after two seconds or when you enter a
character on a different key.
1. Select the Abc text input mode. See Select a Text Input Mode.
2. Press the corresponding key repeatedly until the correct letter appears. For example, to
enter “Abc,” press once for “a,” twice for “b,” and three times for “c.”
Phone Basics 14
Phone Calls
With the Sprint National Network and your phone’s calling features, you can enjoy clear phone
calls across the country.
Make Phone Calls
There are several convenient ways to place calls from your phone.
Call Using the Phone Keypad
The most “traditional” way to place a call is by using the phone’s keypad.
1. Enter a phone number from standby mode. (If you make a mistake while dialing, press
to erase the numbers.)
2. Press or .
3. Press when you are finished.
Call From History
Place a call to the numbers in your History.
1. Press > History.
– or –
Press in standby mode.
2. Select an entry and press .
Tip: To redial your last outgoing call, press twice.
Note: You cannot make calls from History to entries identified as No Caller ID, Private
(Restricted ID), or Unavailable ID.
Call From Contacts
Place a call to the numbers stored in your Contacts.
1. From standby mode, press CONTACTS (right softkey).
2. Select the entry you want to call.
Phone Calls 15
3. Press to dial the entry’s default phone number.
– or –
To dial another number from the same entry, press to select the entry, highlight a
number, and then press .
Call Using the Plus (+) Code
When placing international calls, use Plus Code Dialing to automatically enter the international
access code for your location (for example, 011 for international calls made from the U.S.).
1. Press and hold to display “+” on your phone screen.
2. Enter the country code and phone number, and then press . (The phone
automatically prepends the access code for international dialing, followed by the country
code and phone number.)
Call Using a Speed Dial Number
Speed dial numbers let you dial numbers by touching and holding a single number on the
keypad. See Set Up Speed Dialing for information on assigning speed dial numbers.
To use speed dial for locations 2-9:
► From standby mode, press and hold the appropriate key for approximately two seconds.
To use speed dial for locations 10-99:
► From standby mode, enter a two-digit speed dial number, and then press .
The display confirms that the number has been dialed when it shows “Connecting...”
Call a Phone Number With Pauses
You can dial or save phone numbers with pauses for use with automated systems, such as
voicemail or credit card billing numbers.
There are two types of pauses available on your phone:
● Hard Pause sends the next set of numbers when you press SEND TONES (left softkey).
● 2-Sec. Pause automatically sends the next set of numbers after two seconds.
Note: You can have multiple pauses in a phone number and combine two-second and hard
pauses.
To dial or save phone numbers with pauses:
Phone Calls 16
1. Enter all or part of a number.
2. Press OPTIONS (right softkey) > Hard Pause or 2-Sec. Pause.
3. Enter additional numbers.
4. Press to dial the number.
– or –
Press OPTIONS (right softkey) > Save. (You can save to a new or existing Contacts
entry.)
Note: When dialing a number with a hard pause, press SEND TONES (left softkey) to send the
next set of numbers.
Call a Phone Number in a Message
You can place a call to a number that appears in a message. For more information on utilizing
the information in a message, see Simple Data Exchange.
1. From standby mode, press MESSAGING (left softkey) > Messages.
2. Select a message with the number you want to call and press .
Call Emergency Numbers
You can place calls to 911 even if your phone is locked or your account is restricted.
► Press and hold > OK (left softkey).
– or –
Press
Note: After you have placed an emergency call, your phone automatically enters the
Emergency Mode.
View Option During an Emergency Call
► During an emergency call, press OPTIONS (right softkey) to view the following:
Transfer Audio to switch the call to an external device (if applicable).
Contacts to show the Contacts list.
.
Voice Memo to record the other party’s voice.
Phone Info to display information about your phone.
Phone Calls 17
Tip:Press MY PHONE# (left softkey) to display your phone number during an emergency
call.
Exit Emergency Mode
1. Press to end a 911 call.
2. Press and to exit emergency mode.
Enhanced 911 (E911) Information
This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing
E911 emergency location services where available.
When you place an emergency 911 call, the GPS feature of your phone seeks information to
calculate your approximate location. Depending on several variables, including availability and
access to satellite signals, it may take up to 30 seconds or more to determine and report your
approximate location.
Important:Always report your location to the 911 operator when placing an emergency
call. Some designated emergency call takers, known as Public Safety
Answering Points (PSAPs) may not be equipped to receive GPS location
information from your phone.
Receive Phone Calls
You can select the most convenient way to respond to a call.
Your phone notifies you of incoming calls in the following ways:
● The phone rings or vibrates.
● The LED indicator flashes.
● The backlight illuminates.
● The screen displays an incoming call message.
If the incoming call is from a number stored in your Contacts, the entry’s name is displayed. The
caller’s phone number may also be displayed, if available.
Note: If your phone is turned off, all calls automatically go to voicemail.
Note: Your phone will answer an incoming call by opening the phone by default. To change the
setting, see Call Answer Mode.
Phone Calls 18
Answer an Incoming Call
► Press to answer an incoming call. (Depending on your settings, you may also
answer incoming calls by pressing other keys. See Call Answer Mode.)
Answer an Incoming Call in Speakerphone Mode
► Press .
Mute the Ringtone and Stop the Vibration
► Select Silence on the screen.
– or –
Press or the volume button up or down.
Send an Incoming Call to Voicemail
► Select Send to Voicemail on the screen.
Reject an Incoming Call
► Press .
– or –
Press and hold .
Reject an Incoming Call and Send a Message
► Select Ignore with Text.
End Phone Calls
When you are finished with a call, make sure that you disconnect correctly.
Disconnect a Phone Call
► Press .
After you have finished your call, the phone will display the caller’s name (if already in your
Contacts), phone number (if available), and the duration of the call. Pressing OPTIONS (right
softkey) will display the Recent History options. See History List Options for details.
Phone Calls 19
Missed Call Notification
When an incoming call is not answered, your screen displays the Missed Call log. Press
to dial the phone number.
To display a Missed Alerts entry from standby mode:
1. Press > Missed Alerts.
2. Select the entry you wish to view and press .
Voicemail
Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is
in use or turned off. Set up your voicemail account and retrieve your messages.
Set Up Voicemail
You should set up your Sprint Voicemail and personal greeting as soon as your phone is
activated. Always use a password to protect against unauthorized access. Your phone
automatically transfers all unanswered calls to your voicemail, even if your phone is in use or
turned off.
1. Press and hold to dial your voicemail number.
2. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Important: Voicemail Password
when setting up your voicemail to protect against unauthorized access. Without a
password, anyone who has access to your phone is able to access your
voicemail messages.
– Sprint strongly recommends that you create a password
Voicemail Notification
There are a couple of different ways your phone alerts you to a new voicemail message.
● By displaying a message on the screen.
● By sounding the assigned ringtone type.
● By displaying at the top of the screen.
Phone Calls 20
Note:
When you are roaming off the Nationwide Sprint Network, you may not receive
notification of new voicemail messages. Sprint recommends that you periodically check
your voicemail by dialing 1 + area code + your wireless phone number. When your
voicemail answers, press and enter your password. Roaming rates apply when you
access voicemail while roaming off the Nationwide Sprint Network.
Note:
Your phone accepts messages even when it is turned off. However, your phone notifies
you of new messages only when it is turned on and you are in a Sprint service area.
New Voicemail Message Alerts
When you receive a new voicemail message, your phone alerts you and prompts you to call
your voicemail.
To call your voicemail from the notification screen:
1. Press .
2. Enter your voicemail password if prompted.
3. Follow the voice prompts to listen to and manage your voicemail messages.
Note: When you are roaming off the Nationwide Sprint Network, you may not receive
notification of new voicemail messages. Sprint recommends that you periodically check
your voicemail. See Check for Voicemail Messages While Roaming. Roaming rates
apply when you access voicemail while roaming off the Nationwide Sprint Network.
Note: Your phone accepts messages even when it is turned off. However, your phone notifies
you of new messages only when it is turned on and you are in a Sprint service area.
2. Select Single Tone (once only) or Repeated Tone (once every minute).
Retrieve Your Voicemail Messages
You can review your messages directly from your wireless phone or from any other touch-tone
phone.
Use Your Phone to Access Your Messages
1. Press and hold .
– or –
From standby mode, press MESSAGING (left softkey) > Voicemail.
Phone Calls 21
2. Enter your voicemail password if prompted.
3. Follow the voice prompts to listen to and manage your voicemail messages.
Note:
Depending on your plan, you may be charged for airtime minutes when you are
accessing your voicemail from your wireless phone.
Use Another Phone to Access Messages
1. Dial your wireless phone number.
2. When your voicemail answers, press the asterisk key on the phone (*).
3. Enter your password.
Phone Call Options
Your phone application provides many useful features and options to help you make the most of
your calling experience.
In-call Options
Pressing OPTIONS (right softkey) during a call displays a list of available in-call features. To
select an option, highlight the option and press .
● Transfer Audio to switch the call to a Bluetooth device (if applicable).
● Save to save the current call’s phone number in your Contacts.
● Contact Details to display information about the caller stored in your Contacts (if
applicable).
● Main Menu to display the phone’s main menu.
● 3-Way Call to open a call with two other parties.
● Contacts to display your Contacts list.
● Voice Memo to record the other party’s voice.
● Phone Info to display information about your phone.
Further options may also be available.
► Press MUTE/UNMUTE (left softkey) to mute/unmute the microphone.
► Press the volume button up or down to adjust the receiver volume.
► Press to turn the speaker on. Press again to turn it off.
Phone Calls 22
Warning: Because of higher volume levels, do not place the phone near your ear during
speakerphone use.
Caller ID
Caller ID identifies a caller before you answer the phone by displaying the number of the
incoming call. If you do not want your number displayed when you make a call, follow these
steps.
1. Enter .
2. Enter the number you want to call.
3. Press .
To permanently block your number, call Sprint Customer Service.
Call Waiting
When you’re on a call, Call Waiting alerts you to incoming calls by sounding two beeps. Your
phone’s screen informs you that another call is coming in and displays the caller’s phone
number (if available).
To respond to an incoming call while you’re on a call:
► Press . This puts the first caller on hold and answers the second call.
To switch back to the first caller:
► Press again.
Note:
For those calls where you don’t want to be interrupted, you can temporarily disable Call
Waiting by pressing before placing your call. Call Waiting is
automatically reactivated once you end the call.
3-Way Calling
With 3-way calling, you can talk to two people at the same time. When using this feature, the
normal airtime rates will be charged for each of the two calls.
1. Enter a number and press .
2. Once you have established the connection, press . This puts the first caller on hold
and dials the second number.
3. Select Contacts, Recent History, or Enter Phone#.
4. Select a number from your Contacts or Recent History, or enter a number directly, and
then press .
Phone Calls 23
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