Index ....................................................................................................................................... 157
TOC viii
Get Started
This section gives you all the information you need to set up your device and the service the first
time.
Your Device at a Glance
Set Up Your Device
Activate Your Device
Account Management
Set Up Voicemail
Mobile ID
Customer Support
Virgin 411
Get Started 1
Your Device at a Glance
Set Up Your Device
You must first install and charge the battery to begin setting up your device.
1. Install the battery.
Hook your thumb- or fingernail into the slot at the left side of the battery compartment
cover () and gently lift up to remove the cover ().
Get Started 2
Insert the battery, contacts end first, and gently press into place ().
Make sure the locking tabs of the cover are seated and then gently press the cover.
().
2. Charge your battery.
Plug the smaller end of the micro-USB cable into the device’s charger/accessory jack.
Plug the other end of the USB cable into the charger, and then plug the charger into
an electrical outlet.
WARNING: Do not handle a damaged or leaking Li-Ion battery as you can be burned.
Note: Your device’s battery should have enough charge for the device to turn on and find a
signal, run the setup application, set up voicemail, and make a call. You should fully
charge the battery as soon as possible.
3. Press and hold the Power button to turn your device on.
To remove the battery, after removing the battery compartment cover, grasp the tab extending
from the battery pack and pull the battery out of its compartment.
Activate Your Device
Find out information about activating your device.
Get Started 3
Create Your Account and Pick Your Plan
Activate Your Device
Create Your Account and Pick Your Plan
1. From your computer, visit virginmobileusa.com and click on Activate.
2. Choose an activation option and click Next. Then enter your zip code and click Next.
3. When prompted, enter the serial number (MEID DEC) printed on the sticker located on
the back of your device in the battery compartment and click Next.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below after creating your account in order to be able to
start using your device.
Activate Your Device
1. Turn on your new device.
2. Touch the Activate icon on the home screen.
– or –
Touch , and then touch the Activate icon .
3. Follow the onscreen prompts to complete the activation process.
After activation, your device will automatically download “The Essentials” ID pack. This may
take several minutes or more depending on the network speed. However, you may continue to
use your device as the ID pack is being downloaded in the background.
Account Management
Find out information about managing your account.
Managing Your Account
Top-Up Your Account
Managing Your Account
Manage your account from your device or your computer.
From Your Device
Dial *86 on your device or press Home and touch > My Account to access
your Account, where you can do any of the following things:
Get Started 4
● Check your minutes
● Add money (Top-Up)
● Change plans... and a lot more
From Your Computer
Log in with your phone number and Account PIN at virginmobileusa.com where you can do
everything above, and more.
Top-Up Your Account
Buy Top-Up cards at thousands of retailers. Or, make it real easy by registering your credit/debit
card or PayPal account.
Auto Top-Up
Auto Top-Up is the easiest way to keep your service working. Set it to Top-Up your account
once a month so you can keep emailing, IMing, Tweeting with Twitter, surfing, and talking. No
interruptions, no sweat. Activate Auto Top-Up and adjust your settings anytime by logging at
virginmobileusa.com.
One-time Top-Ups
From Your Device:
Dial *729 on your device or press Home and touch > My Account.
From Your Computer:
If you don’t want to set Auto Top-Up, you can still log in at virginmobileusa.com whenever you
need a quick Top-Up.
Set Up Voicemail
You should set up your voicemail and personal greeting as soon as your device is activated.
Always use a password to protect against unauthorized access. Your device automatically
transfers all unanswered calls to your voicemail, even if your device is in use or turned off.
1. Press Home, and touch . (If your screen is locked, press the Power button to
turn on the display, and then touch and flick it to unlock the screen.)
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
Create your password.
Get Started 5
Record your name announcement.
Record your greeting.
Note: Voicemail Password – It is strongly recommended that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your device is able to access your voicemail messages.
Mobile ID
Mobile ID is a free service from Virgin Mobile that lets you download a complete mobile
experience on demand. Customize your device to match whatever you’re into... music,
entertainment, social networking, and more.
“The Essentials” ID pack includes an entire set of apps, widgets, and more – handpicked by
Virgin Mobile.
You can install as many as five ID Packs at any one time in addition to the default “The
Essentials” ID pack. You can easily switch from one ID Pack to another without losing any
applications already installed.
Installing an ID Pack
Switching ID Packs
Installing an ID Pack
Note: Your device must be activated, your battery should be fully charged, and you should be
in a network coverage area before you install an ID Pack.
1. Press Home, and touch . (If your screen is locked, press the Power button to
turn on the display, and then touch and flick it to unlock the screen.)
2. Touch Get New ID Packs.
3. Touch All ID Packs.
4. Scroll to and touch the desired ID Pack.
5. Touch Install.
6. Read the Terms and Conditions and touch Agree.
If a Downloading message appears, read the message and touch Continue.
7. The ID Pack is now installed.
Get Started 6
Switching ID Packs
1. Press Home, and touch .
2. Touch an ID Pack to replace your current pack.
– or –
Touch Get New ID Packs to install a new ID Pack and follow steps 3–7 of Installing an
ID Pack.
Note: Certain features of Mobile ID are subject to change. For the most up-to-date information
about using Mobile ID, please visit virginmobileusa.com.
Customer Support
Contact Virgin Mobile’s customer support department for information about your device, account
history, call coverage area, and specific features available to you.
● Visit virginmobileusa.com.
● Dial *VM from your Virgin Mobile device.
● Dial 1-888-322-1122 from any phone.
For questions about the device features, refer to the materials provided with your device, or visit
virginmobileusa.com.
Virgin 411
Virgin 411 gives you access to a variety of services and information, including residential,
business, and government listings; movie listings or show times; driving directions, restaurant
reservations, and major local event information. There is a per-call charge to use Virgin 411,
and you will be billed for airtime.
● Dial 411 from your Virgin Mobile device.
For more information or to see the latest in services, visit virginmobileusa.com.
Get Started 7
Device Basics
The topics in this section will introduce the basic functions and features of your device.
Your Device’s Layout
Turn Your Device On and Off
Turn Your Screen On and Off
Touchscreen Navigation
Your Home Screens
Status Bar
Enter Text
Google Account
Device Basics 8
Your Device’s Layout
The illustrations and descriptions below outline your device’s basic layout.
Key Functions
●Power Button lets you turn the device on or off, or turn the screen backlight on or off. This
button can be configured to end a call.
●LED Indicator shows your device’s battery status. It also flashes for incoming calls or
pending notifications.
●Proximity Sensor/Light Sensor automatically deactivates the touchscreen when you hold
the device near your face. This prevents you from unintentionally activating device functions
during a call. It also automatically turns off the backlight and brightens the display when you
are in sunlight or a bright room, and dims the display in darker places.
●Volume Button allows you to adjust the ringtone and media volumes when you are not on a
call, or the voice volume during a call.
Device Basics 9
●Charger/Accessory Jack allows you to connect the micro-USB cable (included) to charge
the battery or to transfer files to and from a computer.
CAUTION! Inserting an accessory into the incorrect jack may damage the device.
● Back Key () returns you to the previous screen or closes the dialog box.
● Home Key () returns you to the Home screen.
● Recent Apps Key () allows you to show the Recent Apps screen.
● Menu Key () lets you open the menus of the current screen or application.
● Camera Button lets you activate the camera and camcorder and take pictures and videos.
● Display Screen displays all the information needed to operate your device. Use finger
gestures to navigate and interact with items on the screen.
●microSD Card Slot (internal) allows you to insert a microSD card to support external
memory.
Note: Your device comes with the microSD card preinstalled.
● Earpiece lets you hear the caller and automated prompts.
● Headphone Jack allows you to plug in an optional headset for convenient, hands-free
conversations.
CAUTION! Inserting an accessory into the incorrect jack may damage the device.
●Internal Antennas facilitate reception and transmission. To maximize performance, do not
obstruct while using the device.
● Microphone allows other callers to hear you clearly when you are speaking to them.
● Camera Lens, as part of the built-in camera, lets you take pictures and videos.
● Camera Flash allows you to take pictures and videos in low light conditions.
● Self Portrait Mirror allows you to see your reflection when taking photos or videos.
● Speaker lets you hear the different ringtones and sounds. It also lets you hear the caller’s
voice in speakerphone mode.
Turn Your Device On and Off
The instructions below explain how to turn your device on and off.
Turn Your Device On
Device Basics 10
Turn Your Device Off
Turn Your Device On
To turn your device on, follow the step below.
► Press and hold the Power button.
Turn Your Device Off
To turn your device off, follow the steps below.
► Press and hold the Power button to open the device options menu. Touch Power off >
OK to turn the device off.
Your screen remains blank while your device is off.
Turn Your Screen On and Off
Your device allows you to quickly turn the screen off when not in use and to turn it back on and
unlock it when you need it.
Turn the Screen Off When Not in Use
Turn the Screen On and Unlock It
Turn the Screen Off When Not in Use
To turn your screen off, follow the step below.
► To quickly turn the screen off, press the Power button. Pressing the Power button again
will turn on your device screen and show the lock screen.
To save battery power, the device automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
device’s screen is off.
Note: For information on how to adjust the time before the screen turns off, seeSleep within
the Display section.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power button.
Device Basics 11
2. Flick until it turns to (with a blue frame) to unlock the screen.
– or –
Open the slide-out QWERTY keyboard.
You can disable the screen lock or add more secure one from the System settings
menu. See Screen lock within the Security section.
Touchscreen Navigation
Your device’s touchscreen lets you control actions through a variety of touch gestures.
Touch
Touch and Hold
Drag
Slide or Flick
Pinch and Spread
Rotate
Touch
Touch once with your finger to select or launch a menu, option, or application. A light touch
works best.
Warning: Do not touch with a pen or stylus. It may damage the touchscreen.
Warning: If the touchscreen of your device does get wet, dry it with a clean soft cloth
before touching it.
Touch and Hold
To open the available options for an item (for example, options for a contact), simply touch and
hold the item.
Drag
Touch and hold your finger before you start to move it. Do not release your finger until you have
reached the target position.
Slide or Flick
To slide, quickly move your finger vertically or horizontally across the screen. To flick, move
your finger in lighter, quicker strokes than sliding. When you’re flicking through a long list, touch
the screen to stop scrolling.
Device Basics 12
Pinch and Spread
Pinch the screen using your thumb and forefinger to zoom out or spread the screen to zoom in
when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom
in.)
Rotate
For most screens, you can automatically change the screen orientation from portrait to
landscape by turning the device sideways. When entering text, you can turn the device
sideways to bring up a bigger keyboard. See Touchscreen Keyboard for more details.
Note: The Auto-rotate screen check box in Home > Menu > System settings >
Display needs to be selected for the screen orientation to automatically change.
Your Home Screens
The Home screen is the starting point for your device’s applications, functions, and menus. You
can customize your home screen by adding shortcuts, widgets, and more. Your home screen
extends beyond the initial screen. Swipe the screen left or right to display additional screens.
Home Screen Overview
Customize the Home Screens
Home Screen Overview
The below explains some examples you see on the Home screen.
Device Basics 13
1. Status Bar: Displays the time, notification, and device status icons. Slide down to
display the Notifications panel.
2. Shortcut: Allows users to quickly launch applications.
3. Application Launcher: Touch to display available applications and widgets on the
device.
4. Favorites Tray: Keeps icons of your favorite application. The icons in the tray remain
visible on every Home screen. You can change icons except the Application launcher
icon (center).
5. Screen Position Indicator: Allows users to know where you are among five home
screens.
6. Folder: Allows users to store multiple application icons as a group.
7. Google Search Bar: Allows users to enter text or spoken keywords for a quick search
on the device or on the Internet. Touch to enter text or touch to speak your keyword.
Customize the Home Screens
Learn how to add, move, or remove items from the home screen.
Add Application Icons or Widget to the Home Screens
1. Touch on the Favorites Tray.
2. Slide the APPS and WIDGETS screens to find the item you want to add to the Home
screens.
3. Touch and hold an application or widget icon. The initial Home screen appears.
4. Pressing the application or widget icon, move your finger left or right to the place you
want to add the icon.
5. Release your finger.
Move or Remove Items on the Home Screens
► Touch and hold the item you want to move or remove from the screen.
To move the item, drag it to a new area and release it.
To remove the item, touch and hold the item until you see “X Remove” at the top of
the home screen, and then drag the item until it turns red, and then release your
finger.
Device Basics 14
Change Wallpaper
1. Touch and hold the empty area of the Home screens.
2. Select one of the following options.
Gallery: Select to use saved or captured pictures on your device. Touch to select a
picture, and crop it before setting it as wallpaper.
ID wallpapers: Select to use ID wallpapers. Select the wallpaper and touch Set
wallpaper.
Live Wallpapers: Select to use Live wallpapers. Select the wallpaper and touch Set
wallpaper.
Wallpapers: Select to use preset wallpapers. Select the wallpaper and touch Set
wallpaper.
Favorites Tray
Favorites Tray keeps five icons you usually use. The icons in the tray remain visible on every
Home screen. You can change icons except the Application launcher icon located in the center
of the tray.
To add a new icon on the Favorites Tray:
1. Remove the current icon on the tray. See Move or Remove Items on the Home Screens.
2. Touch and hold the application icon and drag it to the Favorites Tray.
3. Release your finger.
Use folders
You can combine several app icons in a folder. Drop one app icon over another on a Home
screen, and the two icons will be combined.
1. Drag one application icon over another icon.
2. Release your finger. You can see two icons piled within a folder (a black circle).
3. Touch a circle. You can see application icons within the folder.
4. Touch Unnamed Folder. The keyboard opens and you can name this folder. To
rename it, touch the name.
Status Bar
The status bar at the top of the screen provides device and service status information on the
right side and notification alerts on the left. To view notification alerts, slide the status bar down.
Device Basics 15
Status Icons
Icon
Description
Bluetooth® enabled
Wi-Fi® active (full signal)
Vibrate
Silent
Network (full signal)
Network (no signal)
3G (data service)
Airplane mode
Alarm set
Battery (charging)
Battery (full charge)
Battery (discharged)
Icon
Description
Missed call
New email
New Gmail
New SMS message
Notification Icons
Status Icons
Notification Icons
Device Basics 16
New MMS message
Event
Music application is running background
USB connection
Alarm
When animating, GPS is active
Downloading
Enter Text
You can type on your device using either the slide-out QWERTY keyboard or one of the
available touchscreen keyboards.
Slide-out QWERTY Keyboard
Touchscreen Keyboard
Enter Text Using Swype
Enter Text Using the Android Keyboard
Copy and Paste Text
Slide-out QWERTY Keyboard
Open the slide-out QWERTY keyboard to type faster using your thumbs. The slide-out keyboard
also comes with special keys that let you quickly access menus and search your device.
To open the slide-out QWERTY keyboard:
1. Hold the phone sideways, with the front panel buttons to your right.
2. Push the screen panel up with your thumbs to reveal the slide-out keyboard.
Note: When the slide-out keyboard is opened, the display stays in landscape mode and you
will not be able to use the onscreen keyboard.
Device Basics 17
3. Start an app or select a field that requires text or number entry.
4. Press the letter keys to enter text. Press the following keys to enter uppercase letters,
numbers, special characters, or symbols:
Shift key ()
• Press once to capitalize the next letter you select.
• Press twice to lock the shift key and type a series of uppercase letters. (This
works just like the Caps Lock key on your computer keyboard.)
•To unlock, press the shift key once again.
Function key ()
•Press to enter the number or symbol located at the upper right corner of the key
(for example #, *, &, +, ! , .com). Press this key first and then any corresponding
key.
• Press twice to lock the function key.
• To unlock, press the function key once again.
Note: Do not confuse with the four keys at the bottom of your device when closed and in
portrait orientation. These keys can also be referred to as “function keys.”
Symbol key ()
•Press to open the Symbols window. Touch the symbol you want to insert into
your text.
5. Press these keys to perform other actions:
Device Basics 18
Navigation keys ()
•Press to scroll through the phone’s menu options. On the text input screen, press
to move the cursor.
Enter key ()
•Press to insert a line feed in text input mode, or access the phone’s menus and
select the highlighted choice when navigating through a menu.
Backspace key ()
•Press to delete characters from the display in text input mode.
Touchscreen Keyboard
The touchscreen keyboard lets you enter text directly onscreen without opening the slide-out
QWERTY keyboard.
Your device provides convenient ways to enter letters, numbers, and symbols whenever you are
prompted to enter text. To manually display the touchscreen keyboard, simply touch a text field
where you want to enter text. There are two ways of entering text on your device: Swype and
Androidkeyboard.
To switch the touchscreen keyboard:
1. Press Home > Menu, and touch System settings > Language & input.
2. Touch Default under KEYBOARD & INPUT METHODS.
3. Choose Android keyboard or Swype.
– or –
1. When a touchscreen keyboard is displayed, slide the status bar down.
2. Touch Select input method.
3. Choose Android keyboard or Swype.
Enter Text Using Swype
Swype® allows you to enter text by sliding your finger from letter to letter rather than touching
each key individually. To enter text, slide your finger from one letter to the next.
Device Basics 19
Swype Keyboard Overview
Note: Key appearance may vary depending on the selected application.
Device Basics 20 Text mode: Touch to toggle between the Alphabet keyboard and Number &
Symbol keyboard.
Swype Key: Touch and hold to access the tips or the settings of Swype.
Voice input mode: Touch to enter text using your voice.
Backspace: Touch to delete a character. Touch and hold to delete multiple
characters.
Smiley: Touch to insert a smiley. Touch and hold to view and select other
smileys.
Space: Touch to insert a space.
Enter: Touch to confirm your entry.
Shift: Touch to toggle between the uppercase, lowercase and caps lock text
input.
Tip: For tips on using Swype, touch and hold the Swype key and then select How to
Swype.
You can do the following with the Swype keyboard:
For more information about the Swype application, visit www.nuancemobilelife.com/apps/swype.
ABC Mode
In ABC mode, you can enter letters from the onscreen keyboard by sliding your finger. While in
this mode, the text mode key displays .
1. Select the ABC mode by touching . Capitalization in ABC mode can be altered by
touching .
Device Basics 21
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