Kyocera KX9 User Manual

User Guide for OYSTR

This manual is based on the production version of the
Kyocera KX9 phone. Software changes may have
occurred after this printing. Kyocera reserves the right to
make changes in technical and product specifications
without prior notice. The products and equipment
described in this documentation are manufactured
under license from QUALCOMM Incorporated under
one or more of the following U.S. patents:

4,901,307 5,056,109 5,101,501 5,109,390 5,228,054
5,267,261 5,267,262 5,337,338 5,414,796 5,416,797
5,490,165 5,504,773 5,506,865 5,511,073 5,535,239
5,544,196 5,568,483 5,600,754 5,657,420 5,659,569
5,710,784 5,778,338
Other patents pendi ng.

The Kyocera Wireless Corp. (“KWC”) products
described in this manual may include copyrighted
KWC and third party software stored in
semiconductor memories or other media. Laws in the
United States and other countries preserve for KWC
and third party software providers certain exclusive
rights for copyrighted software, such as the exclusive
rights to distribute or reproduce the copyrighted
software. Accordingly, any copyrighted software
contained in the KWC products may not be modified,
reverse engineered, distributed or reproduced in any
manner not permitted by law. Furthermore, the
purchase of the KWC products shall not be deemed
to grant—either directly or by implication, estoppel, or
otherwise—any license under the copyrights, patents
or patent applications of KWC or any third party
software provider, except for the normal,
non-exclusive, royalty-free license to use that
arises by operation of law in the sale of a product.

Kyocera is a registered trademark of Kyocera
Corporation. QUALCOMM is a registered trademark
of QUALCOMM, Inc. eZiText is a registered
trademark of Zi Corporation. All other trademarks are
the property of their respective owners.

Copyright © 2006 Kyocera Wireless Corp.
All rights reserved.

Ringtones Copyright © 2000-2006
Kyocera Wireless Corp.

82-N8973-2EN, Rev. 001

ii

FCC Notice

This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation. To maintain compliance with
FCC RF exposure guidelines, if you wear a handset
on your body, use the Kyocera Wireless Corp. (KWC)
approved universal pouch CV90-61344-02.

Other accessories used with this device for
body-worn operations must not contain any metallic
components and must provide at least 22.5 mm
separation distance including the antenna and the
user’s body.

THIS MODEL PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

Your wireless phone is a radio transmitter and
receiver. It is designed and manufactured not to
exceed the emission limits for exposure to radio
frequency (RF) energy set by the Federal
Communications Commission of the U.S.
Government. These limits are part of comprehensive
guidelines and establish permitted levels of RF
energy for the general population. The guidelines are
based on standards that were developed by
independent scientific organizations through periodic
and thorough evaluation of scientific studies. The
standards include a substantial safety margin
designed to assure the safety of all persons,
regardless of age and health.

The exposure standard for wireless mobile phones
employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit set
by the FCC is 1.6 W/kg.* Tests for SAR are
conducted using standard operating positions
specified by the FCC with the phone transmitting at
its highest certified power level in all tested
frequency bands.

Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum value.

This is because the phone is designed to operate at
multiple power levels so as to use only the power
required to reach the network. In general, the closer
you are to a wireless base station antenna, the lower
the power output.

Before a phone model is available for sale to the
public, it must be tested and certified to the FCC that
it does not exceed the limit established by the
government-adopted requirement for safe exposure.
The tests are performed in positions and locations
(e.g., at the ear and worn on the body) as required by
the FCC for each model. The body-worn SAR values
were obtained by using Kyocera Wireless Corp.
[KWC] supplied and approved universal pouch
CV90-61344-02.

Body-worn measurements differ among phone
models, depending upon availability of accessories
and FCC requirements. While there may be
differences between the SAR levels of various
phones and at various positions, they all meet the
government requirement for safe ex posure. The FCC
has granted an Equipment Authorization for this
model phone with all reported SAR levels evaluated
as in compliance with the FCC RF emission
guidelines. SAR information on this model phone is
on file with the FCC and can be found under the
Display Grant section at http://www.fcc.gov/oet/fccid
after searching on the FCC ID: OVFKWC-KX9D.

Additional information on SAR can be found on the
Cellular Telecommunications and Internet
Association (CTIA) web-site at
http://www.wow-com.com.

* In the United States and Canada, the SAR limit for
mobile phones used by the public is 1.6 watts/kg
(W/kg) averaged over one gram of tissue. The
standard incorporates a substantial margin of safety
to give additional protection for the public and to
account for any variations in measurements.

Caution

The user is cautioned that changes or modifications
not expressly approved by the party responsible for
compliance could void the warranty and user’s
authority to operate the equipment.

Optimize your phone’s performance

Use the guidelines on <Blue>page 7 to learn how to
optimize the performance and life of your phone
and battery.

Air bags

If you have an air bag, DO NOT place installed or
portable phone equipment or other objects over the
air bag or in the air bag deployment area. If
equipment is not properly installed, you and your
passengers risk serious injury.

Medical devices

Pacemakers—Warning to pacemaker wearers:
Wireless phones, when in the ‘on’ position, have
been shown to interfere with pacemakers. The phone
should be kept at least six (6) inches away from the
pacemaker to reduce risk.

The Health Industry Manufacturers Association and
the wireless technology research community
recommend that you follow these guidelines to
minimize the potential for interference.

• Always keep the phone at least six inches
(15 centimeters) away from your pacemaker
when the phone is turned on.

• Do not carry your phone near your heart.

• Use the ear opposite the pacemaker.

• If you have any reason to suspect that
interference is taking place, turn off your
phone immediately.

Hearing aids—Some digital wireless phones may
interfere with hearing aids. In the event of such
interference, you may want to consult Virgin Mobile or
call the customer service line to discuss alternatives.

Other medical devices—If you use any other personal
medical device, consult the manufacturer of the
device to determine if it is adequately shielded from
external RF energy. Your physician may be able to
help you obtain this information.

In health care facilities—Turn your phone off in health
care facilities when instructed. Hospitals and health
care facilities may be using equipment that is
sensitive to external RF energy.

User Guide for OYSTR iii

Potentially unsafe areas

Posted facilities—Turn your phon e off in any facility
when posted notices require you to do so.

Aircraft—FCC regulations prohibit using your phone
on a plane that is in the air. Turn your phone off
before boarding aircraft.

Vehicles—RF signals may affect improperly installed
or inadequately shielded electronic systems in motor
vehicles. Check with the manufacturer of the device
to determine if it is adequately shielded from external
RF energy. Your auto manufacturer may be able to
help you obtain this information.

Blasting areas—Turn off your phone where blasting is
in progress. Observe restrictions, and follow any
regulations or rules.

Potentially explosive atmospheres—Turn off your phone
when you are in any area with a potentially explosive
atmosphere. Obey all signs and instructions. Sparks
in such areas could cause an explosion or fire,
resulting in bodily injury or death.

Areas with a potentially explosive atmosphere are
often, but not always, clearly marked. They include:

• fueling areas such as gas stations

• below deck on boats

• transfer or storage facilities for fuel or
chemicals

• vehicles using liquefied petroleum gas, such as
propane or butane

• areas where the air contains chemicals or
particles such as grain, dust, or metal powders

• any other area where you would normally be
advised to turn off your vehicle engine

Use with care

Use only in normal position (to ear). Avoid dropping,
hitting, bending, or sitting on the phone.

Keep phone dry

If the phone gets wet, turn the power off immediately
and contact your dealer. Water damage may not be
covered under warranty.

Resetting the phone

If the screen seems frozen and the keypad does not
respond to keypresses, reset the phone by
completing the following steps:

1. Remove the battery door.

2. Remove and replace the battery.

If the problem persists, return the phone to the
dealer for service.

Accessories

Use only Kyocera-approved accessories with
Kyocera phones. Use of any unauthorized
accessories may be dangerous and will invalidate the
phone warranty if said accessories cause damage or
a defect to the phone.

Radio Frequency (RF) energy

Your telephone is a radio transmitter and receiver.
When it is on, it receives and sends out RF energy.
Virgin Mobile’s network controls the power of the
RF signal. This power level can range from 0.006 to

0.6 watts.
In August 1996, the U.S. Federal Communications

Commission (FCC) adopted RF exposure guidelines
with safety levels for hand-held wireless phones.
These guidelines are consistent with the safety
standards previously set by both U.S. and
international standards bodies in the
following reports:

• ANSI C95.1
(American National Standards Institute, 1992)

• NCRP Report 86
(National Council on Radiation Protection and
Measurements, 1986)

• ICNIRP (International Commission on Non­Ionizing Radiation Protection, 1996)

Your phone complies with the standards set by these
reports and the FCC guidelines.

E911 mandates

Where service is available, this handset complies
with the Phase I and Phase II E911 Mandates issued
by the FCC.

iv

Hearing-Aid Compatibility (HAC) Features
of this Phone

This Virgin Mobile phone has been certified as
receiving an M4 rating for hearing aid-compatibility
performance. While there is no guarantee, digital
wireless phones that receive a minimum of an M3
rating should provide acceptable performance with
most hearing aids. Hearing loss and hearing aids are
highly individualized, however, so optimal
performance cannot be guaranteed. Other factors,
such as type of hearing aid device or degree of
hearing loss, also can affect a phone’s performance
for a particular user.

Hearing Aids and Wireless Phones

A hearing aid uses a microphone to collect
and convert sound waves to electrical signals.
The hearing aid then amplifies and converts the
electrical signals back to audible sounds for the
hearing aid user to hear. Radiofrequency (RF)
emissions generated by digital wireless phones often
interfere with the operation of a hearing aid’s
microphone, distorting the amplified audible sound.
In addition, hearing aid microphones tend to collect
ambient noise and amplify these sounds, interfering
with the desired audio transmission.

ANSI Standard

To diminish interference between wireless phones
and hearing aids, the FCC requires wireless carriers
to offer phones that meet the American National
Standards Institute (ANSI) C63.19 standard for
reduced RF emissions. Wireless phones that comply
with the FCC’s h earing aid-compatibility (HAC)
regulations must receive a minimum rating of “M3” for
RF emissions under the ANSI C63.19 standard. The
“M” rating refers to the phone’s RF emissions level for
use with hearing aids operating in the microphone
setting. The higher the phone’s “M” rating, the more
likely the phone is compatible with a hearing aid
operating in the microphone setting. Hearing aids
also have ratings similar to wireless phones.
Most newer hearing aid models receive at least
an M2 rating.

To determine the level of compatibility between your
hearing aid and this Virgin Mobile HAC-certified
phone, combine the M rating of your hearing aid and
the M4 rating of this phone. For example, if you pair
an M3 hearing aid with this M4 phone, you will
achieve a combined rating of seven.

• Any combined rating equal to or greater than 6
provides excellent performance.

• Any combined rating equal to 5 offers
good performance.

• Any combined rating equal to 4 offers
acceptable performance.

Please visit our website www.virginmobileusa.com
if you have any additional questions about hearing
aid-compatibility.

Battery and charger specifications

Charger Input Output

CV90-R2233-01 100-240V AC / 50/60 Hz 5 V 350mA

CV90-G2926-01 100-240V AC / 50/60Hz 4.5 V 1.2A

Standard Battery

CV90-M6310-01, 3.7V / 850mAh

Extended Battery

CV90-M3415-11, 3.7V / 1500mAh

10300 Campus Point Drive, San Diego, CA 92121

Kyocera Wireless Corp.

Visit us at www.kyocera-wireless.com

To purchase accessories, visit

www.kyocera-wireless.com/store

U.S.A.

User Guide for OYSTR v

TABLE OF CONTENTS

1 Getting Started . . . . . . . . . . . . . . . . . . . . . . 1

Finding your phone’s serial number . . . . . . . . . . 1

Installing the battery . . . . . . . . . . . . . . . . . . . . . . 1

Charging the battery . . . . . . . . . . . . . . . . . . . . . . 2

Activating your Virgin Mobile account. . . . . . . . . 2

Programming your phone. . . . . . . . . . . . . . . . . . 2

Getting to know your phone . . . . . . . . . . . . . . . . 3

Understanding screen icons . . . . . . . . . . . . . . . . 5

Using menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Navigating through menus. . . . . . . . . . . . . . . . . . 6

Performing basic functions. . . . . . . . . . . . . . . . . 6

Caring for the battery . . . . . . . . . . . . . . . . . . . . . 7

2 My Account . . . . . . . . . . . . . . . . . . . . . . . . 8

Checking your account balance . . . . . . . . . . . . . 8

Top-Up your account . . . . . . . . . . . . . . . . . . . . . 8

3 Making and Answering Calls . . . . . . . . . 10

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . 10

Silencing an incoming call . . . . . . . . . . . . . . . . 11

Redialing a number. . . . . . . . . . . . . . . . . . . . . . 11

Calling a saved number. . . . . . . . . . . . . . . . . . . 11

Using the speakerphone . . . . . . . . . . . . . . . . . . 11

Setting the phone to hold calls . . . . . . . . . . . . . 11

Dealing with missed calls . . . . . . . . . . . . . . . . . 12

Viewing recent call details. . . . . . . . . . . . . . . . . 13

Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 14

1-Touch dialing. . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up voicemail . . . . . . . . . . . . . . . . . . . . . 14

Calling emergency services . . . . . . . . . . . . . . . . 15

Tracking calls . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Timing your calls . . . . . . . . . . . . . . . . . . . . . . . 16

4 Entering Letters, Numbers, and

Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Understanding text entry screens . . . . . . . . . . . 17

Text entry modes . . . . . . . . . . . . . . . . . . . . . . . 17

Capitalization settings . . . . . . . . . . . . . . . . . . . . 18

Quick reference to text entry . . . . . . . . . . . . . . 19

5 Storing Contacts . . . . . . . . . . . . . . . . . . . 20

Creating a new contact . . . . . . . . . . . . . . . . . . . 20

Adding a code or extension . . . . . . . . . . . . . . . 20

Customizing your contacts . . . . . . . . . . . . . . . . 20

Editing a contact. . . . . . . . . . . . . . . . . . . . . . . . 21

Erasing a contact . . . . . . . . . . . . . . . . . . . . . . . 22

Customizing a phone number. . . . . . . . . . . . . . 22

Finding contact information . . . . . . . . . . . . . . . 22

Using caller groups. . . . . . . . . . . . . . . . . . . . . . 23

6 Sending and Receiving

Text Messages . . . . . . . . . . . . . . . . . . . . . 25

Sending text messages . . . . . . . . . . . . . . . . . . . 25

Retrieving text messages. . . . . . . . . . . . . . . . . . 28

Erasing messages . . . . . . . . . . . . . . . . . . . . . . . 29

Customizing message settings . . . . . . . . . . . . . . 30

7 VirginXL . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Accessing VirginXL . . . . . . . . . . . . . . . . . . . . . . 32

Navigating VirginXL. . . . . . . . . . . . . . . . . . . . . . 32

8 My stuff . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

My ringtones. . . . . . . . . . . . . . . . . . . . . . . . . . . 33

My games . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

My graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

My sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

vi

9 Customizing Your Phone . . . . . . . . . . . . 36

Silencing all sounds . . . . . . . . . . . . . . . . . . . . . .36

Choosing ringtones . . . . . . . . . . . . . . . . . . . . . .37

Setting sounds for your phone . . . . . . . . . . . . . .37

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . .37

Setting message alerts . . . . . . . . . . . . . . . . . . . .38

Personalizing the screen . . . . . . . . . . . . . . . . . .38

Creating a secure environment. . . . . . . . . . . . . .40

Setting position location. . . . . . . . . . . . . . . . . . .42

Setting privacy alerts . . . . . . . . . . . . . . . . . . . . .42

10 Using Tools . . . . . . . . . . . . . . . . . . . . . . . 43

Voice memo. . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Scheduler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Tip calculator. . . . . . . . . . . . . . . . . . . . . . . . . . .45

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Stopwatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

11 Using Voice Recognition . . . . . . . . . . . . 47

Setting up voice dialing . . . . . . . . . . . . . . . . . . .47

Making a call using voice tags . . . . . . . . . . . . . .48

Making a call using digit dialing. . . . . . . . . . . . .48

Using voice features with hands-free

headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Training voice recognition . . . . . . . . . . . . . . . . .50

12 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 51

Customer support . . . . . . . . . . . . . . . . . . . . . . .51

13 Consumer Limited Warranty. . . . . . . . . . 52

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

User Guide for OYSTR vii

1GETTING STARTED

Finding your phone’s serial
number

To activate your Virgin Mobile account, you
need your phone’s serial number. To locate
the number:

1. Make sure your phone is turned off.

2. Hold the phone face

down.

3. Toward the bottom of the

phone there is a recess to
aid you in opening the
battery door. Use your
fingernail to pull the battery door away.

4. If necessary, remove the battery by pulling

back on the top edge of the battery.

5. Your phone’s serial number (the ESN) is

located just below the first barcode inside the
phone, next to the letter “D.” It is an 11-digit
number.

6. Write down the ESN.

7. Replace the battery (see “Installing the

battery” on this page).

Installing the battery

Your Kyocera OYSTR phone comes with a
removable lithium ion (LiIon) battery.

charge the battery before using the phone.

To install the battery:

1. Hold the phone face

down.

2. Toward the bottom of the

phone there is a recess to
aid you in opening the
battery door. Use your
fingernail to pull the
battery door away.

3. Place the battery in the

phone casing with the
metal contacts toward the
bottom of the phone.

4. Place the battery door

tabs in the openings near
the top of the phone.

5. Press the battery door

until it clicks into place.

Note: Before you remove the battery, make sure

the phone is powered off.

Fully

1 Getting Started

Charging the battery

You must have at least a partial charge in the
battery to make or receive calls.

To charge the battery:

1. Connect the AC adapter to

the jack on the bottom of
the phone.

2. Plug the adapter into a

wall outlet.

The battery icon in the upper-right corner of the
screen tells you whether the phone is:

• Charging (the icon is animated)

• Partially charged

• Fully charged

Note: The battery will not charge if you use

the phone, even when it is connected to an
AC adapter.

Activating your Virgin
Mobile account

Before you can start talking, messaging, or
downloading, you need to activate service with
Virgin Mobile. You need your phone’s ESN to
activate your Virgin Mobile account (see “Finding
your phone’s serial number” on page 1).

Activate your account online by going to

www.virginmobileusa.com and clicking on
Activate. Or call Virgin Mobile At Your Service at

1-888-322-1122.

Programming your phone

Once your account is activated, you will receive

MDN and MSID/Network ID numbers. These are

used to program your phone. When you are ready,
follow these steps to program your phone:

1. Turn on your phone.

2. Using the keypad, dial ##VIRGIN (##847446).

Press the left option button to
select

Service.

3. Highlight Edit and press .

4. The prompt “Edit MDN - enter ten digits…” is

displayed. If any numbers appear on this
screen, press to clear the screen.

5. Enter the 10-digit MDN number.

6. Press the left option button to select OK.

7. The prompt “Edit MSID - enter ten digits…”

is displayed. If any numbers appear on this
screen, press to clear the screen.

8. Enter the 10-digit MSID/Network ID number.

Drop any zeros at the beginning and enter
only the last 10-digits.

9. Press the left option button to select Done.

10. A message saying your programming is

complete is displayed. The phone turns off
and then on by itself.

That’s it—you are done! Nice work. It might take
a couple of hours to get you set up on our
network, but we will send a text message to your
phone to let you know you can start talking. Also,
it may take up to 4 hours for VirginXL, voicemail,
and Top-Up features to come online.

User Guide for OYSTR 2

Getting to know your phone

Main screen.

1

Left option button accesses menus and functions.

2

Send/Talk key starts or answers calls. Press once to activate voice

3

dialing, twice to display the Recent Calls list, and three times to redial
the last dialed number.

Speakerphone key activates the speakerphone and answers

4

incoming calls.

Keypad for entering numbers, letters, or symbols.

5

* Shift key changes the text mode in text entry.

6

0 Next key cycles through word choices during text entry.

7

Jack for AC adapter (included) .

8

Navigation key scrolls through lists and text entry field and accesses

9

shortcuts from the main screen.

OK key selects a menu item or option.

10

Right option button accesses the Contacts directory and other

11

menu options.

End/Power key turns the phone on and off, ends a call, and returns

12

you to the main screen from other menus.

Back key erases characters in text entry and returns to the

13

previous screen.

# Space key enters a space during text entry. Activates Vibrate mode.

14

Warn ing: Inserting an accessory into the incorrect jack will damage the phone.

3 Getting Started

Antenna (does not extend)

15

Jack for hands-free headset and data cable (sold separately) .

16

Volume key to raise or lower speaker volume.

17

Warning: Inserting an accessory into the incorrect jack will damage the phone.

User Guide for OYSTR 4

Understanding screen icons

These icons may appear on your phone’s home screen.

The phone is operating in
IS95 digital mode.

The phone is receiving a signal. You
can make and receive calls. Fewer
bars indicate a weaker signal.

A call is in progress.

The phone is not receiving a signal.
You cannot make or receive calls.

You have a voice message.

The phone is at the main screen. To
access

Menu, press the left option

button .
The phone is at the main screen. To

access

Contacts, press the right option

button .
The phone is set to vibrate or to vibrate

and then ring.
Position location is set to Virgin

Mobile and to emergency services.
Position location is set to emergency

services only.
Speakerphone is on.

Auto-Answer is on.

DRM protected.

The data link is active.

Data is being sent.
Data is being received.

The data link is on, but no data is
being transmitted.

You have a text message.

You have a voice and text message.

The battery is fully charged. The more
black bars, the greater the charge.

The alarm clock is set.

The phone is in privacy mode or is
accessing a secure Web site.

5 Getting Started

Using menus

The contents of the main menu are as follows:

My Account
Messaging

Send text msg
Voicemail
Inbox
Virgin Alerts
Outbox
Saved
Drafts
Erase msgs
Msg settings

VirginXL

My stuff

My ringtones
My games
My graphics
My sounds

Contacts

View all
Add new
Find name
Groups
Speed dial list
Voice dial list
Information

Recent calls

All calls
Incoming calls
Outgoing calls
Missed calls
Erase call lists
Recent calls timer
All calls timer

Tools

Voice memo
Scheduler
Alarm clock
Tip calculator
Calculator
Tim er
Stopwatch

Settings

Sounds
Display
Convenience
Call options
Messaging
Security
Network
Accessories
Phone info

Navigating through menus

• Press left option button to select Menu.

• Press left, right, up, or down to view
menus and options.

• Press to select a menu item.

• Press to back up a menu level.

• Press to return to the main screen.

In this guide, an arrow → tells you to select an
option from a menu. For example,

Settings means select Menu then select the
Settings option.

User Guide for OYSTR 6

Menu →

Note: To change the way the menus appear, see

“Choosing a menu style” on page 39.

Performing basic functions

Turn the phone on and off: Press and hold

until the phone beeps or plays a tone.

Make a call: Enter the number and press .
End a call: Press .
Answer a call: Open the flip and press .
Access voicemail: Press and hold and

follow the system prompts.

Verify your phone number: Select Menu →
Settings → Phone info → Build info.

Silence the ringtone on an incoming call:

• Press then to answer.

-or-

• Press the side volume key down then
to answer.

-or-

• Press .

-or-

• Press the left option button to

select

Silence.
Access your Balance: Press up.
Access Recent Calls: Press down.
Access VirginXL: Press left.
Access Text Messaging: Press right.

Caring for the battery

General safety guidelines

• Do not take apart, puncture, or short-circuit

the battery.

• If you have not used the battery for more than

a month, recharge it before using your phone.

• Avoid exposing the battery to extreme

temperatures, direct sunlight, or
high humidity.

• Never dispose of any battery in or near a fire.

It could explode.

Common causes of battery drain

• Playing games.

• Keeping backlighting on.

• Operating in digital mode when far away from
a base station or cell site.

• Using data cables or accessories.

• Operating when no service is available, or
service is available intermittently.

• High earpiece and ringtone volume settings.

• Repeating sound, vibration, or lighted alerts.

Recharging the battery

You can safely recharge the battery at any time,
even if it has a partial charge.

7 Getting Started

2MY ACCOUNT

You can manage your Virgin Mobile account directly
from your phone. The basic tasks are summarized
in this chapter. For more information about your
account, go to

www.virginmobileusa.com.

Checking your account balance

You can check your Virgin Mobile account status
in one of two ways:

• From the main screen, press up.

-or­Select

Menu → My Account.

– Your account information

appears with Top-Up
information relative to your
selected plan.

– When your account is low

or empty, you will receive a
notification to Top-Up.

Top-Up your account

Top-Up is how you add money to your Virgin
Mobile account. You can Top-Up your Virgin
Mobile account right from your phone. First, buy a
Top-Up card at the thousands of retailers that carry
them; or register your debit card, credit card, or
Paypal account at

www.virginmobileusa.com.

When your balance is low, you can Top-Up your
account from your phone:

Top-Up with a Top-Up Card

1. Select Menu → My Account.

2. Use the navigation key to scroll down to

the

Top-Up link and press .

3.

Scroll down and select

Top-Up Card.

4. Enter your Account PIN and

press .

5. Scroll down to select Login

and press .

6. Enter your Top Up card’s PIN number and

press .

7. Scroll down to select Top-Up Now and

press .

8. At the confirmation screen, select Yes by

pressing .

9. At the Approved screen, press .

10. Press to exit. You’re topped up!

To find a store near you that sells Top-Up cards,
select

Find a Store from the Top-Up menu.

User Guide for OYSTR 8

Top-Up with a debit card, credit card,
or PayPal account

Before you can Top-Up from your phone with a
debit card, credit card, or PayPal account, you
need to register the card or PayPal account at

www.virginmobileusa.com.

1. Select Menu → My Account.

2. Use the navigation key to scroll down to

the

Top-Up link and press .

3.

Scroll down and select

Credit Card or PayPal.

4. Enter your Account PIN and

press .

5. Scroll down to select Login

and press .

6. Enter the amount you want to Top-Up and

press . You can Top-Up in amounts of $20,
$30, $50, or $90.

7. Scroll down to select Top-Up Now and

press .

8. Your phone will validate the amount you want

to Top-Up. Scroll down to select
press .

9. That’s it. Your phone will announce that

You’re Topped Up. Press .

10. Press to exit.
Note: You can also Top-Up over the Web at

www.virginmobileusa.com.

Yes and

For more information

For more information about your Virgin Mobile
account or Virgin Mobile service, visit

www.virginmobileusa.com.

9 My Account

3MAKING AND ANSWERING CALLS

Making a call

Make sure you are in an area where a signal
can be received. Look for the symbol on the
main screen. The more bars you see in this
symbol, the stronger the signal. If there are no
bars, move to where the signal strength is better.

Normal dialing

1. Open the flip.

2. Enter the phone number and press .

3. To end the call, press or close the flip.

Voice dialing

Voice dialing requires that a contact be saved with
a voice tag. See “Creating a voice tag for a
contact” on page 47.

1. Open the flip.

2. Press to initiate voice dialing.

3. Say the name of the contact when prompted.

The phone places the call.

4. Press or close the flip to end the call.

Answering a call

When a call comes in, the phone rings or vibrates,
and an icon appears on the main screen.
The phone number of the caller also appears if it
is not restricted. If the number is stored in your
Contacts directory, the contact name appears.

User Guide for OYSTR 10

• Press to answer the incoming call.

-or-

• Press to answer the incoming call and
turn on the speakerphone.

Answering calls using the flip

You can set the phone to answer immediately
when you open the flip.

•Select

Menu → Settings → Convenience →

Open to answer → Enabled.

–Select Disabled to have the phone

continue ringing when you open the flip.

Answering calls using “Any key”

You can set the phone to answer calls when
you press any key on the keypad except , ,
or .

•Select

Menu → Settings → Convenience →

Any key → Any key answer.

Note: You cannot use Any key answer and Any

at the same time (see “Silencing a call

key mute

using “Any Key”” on page 11).

Adjusting the volume during a call

• To adjust the earpiece volume during a call,

press up or down.

Silencing an incoming call

• Press , , down, or the left
option button (

Note: In the absence of voicemail, this feature

drops the call.
You can then press to answer the call.

Note: This action silences the current call only.

The next call will ring as normal.

Silence).

Silencing a call using “Any Key”

You can set the phone to mute the ringtone
on incoming calls by pressing any key except

or .

•Select

Menu → Settings → Convenience →

Any key → Any key mute.

Note: You cannot use Any key mute and Any key

at the same time (see “Answering calls

answer

using “Any key”” on page 10).

Redialing a number

• To redial a recent call, press twice to open
your Recent calls list. Highlight a phone
number or name and press .

Tip: To redial the last number called,

received, or missed, press three times.

Calling a saved number

If you have already saved a phone number, you
can use the Contacts list to find it quickly.

1. From the main screen, press the right option

button to select

2. Scroll down the list to find the contact you

want to call.

3. Highlight the name and press to dial

the number.

Contacts.

Using the speakerphone

Your phone has a built-in speakerphone.

• To turn on the speakerphone, open the flip
and press . If you press during an
incoming call alert, you answer the call.

The icon at the top of the phone screen
indicates that the speakerphone is on.

• To turn off the speakerphone, press

again.

Setting the phone to hold calls

The Hold Call feature allows you to place
incoming calls on hold until you are ready to
answer them.

Note: This feature will not work if “Open to

Answer” is enabled. See “Answering calls using
the flip” on page 10.

1. Select Menu → Settings → Convenience →
Hold call → Enabled.

11 Making and Answering Calls

– If you have not recorded a hold message,

you will be prompted to record one, such
as “Please hold. I’ll answer in a minute.”

2. Record the message twice, as prompted.

3. Select Save or Options (Play, Re-Record,
or Exit).

The next time a call comes in, you will have the
option of placing it on hold.

Placing a call on hold

You can place a call on hold once you have
enabled this feature.

Note: If you are already on a call and you receive

another call, you cannot place the incoming call
on hold. It will go to voicemail.

1. When a call comes in, press the right option

button to select
caller will be placed on hold and will hear
your recorded hold message.

Note: You can also press the left option

button to select

2. To speak to the caller, select Answer.

-or­To hang up without speaking to the caller,
select

End Call.

Options → Hold call. The

Ignore.

Changing the hold message

1. Select Menu → Settings → Convenience →
Hold call → Re-Record msg and follow

the prompts.

2. Record the message twice.

3. Select Save or Options

(Play, Re-Record, or Exit).

Dealing with missed calls

When you have missed a call, “Missed Call”
appears on your screen unless the caller leaves
a voicemail.

• To clear the screen, press the left option
button to select

• To view details of the call, press the right
option button to select
press .

• To return the call, press the right option
button to select

Setting missed call alerts

You can set an alert to beep every five minutes
after you have missed a call.

1. Select Menu → Settings → Sounds →
Alerts

→ Missed call alert.

2. Press to select an option:

– Vibrate, Beep, Freeway, Game, Bloop,

Winner, Zilofon

once when a new message is received.

OK.

Calls then

Calls then press .

sets the phone to alert you

User Guide for OYSTR 12

– Vibrate & remind, Beep & remind, Fwy &

remind, Game & remind, Bloop & remind,
Winner & remind, Zilofon & remind

sets the
phone to notify you once when a new
message is received and then notify you
again every five minutes.
reminder alert, press to select

To stop a

Ignore.

– Disabled turns off message alerts.

Viewing recent call details

Details on the last 60 calls you made, received, or
missed are stored in the Recent calls list and are
identified by the following icons:

Outgoing call Incoming call

Missed call (flashing)

Viewing recent calls

1. Press down, or select Menu →
Recent calls.

2. Select a list—All calls, Incoming calls,
Outgoing calls, or Missed calls—and

press .

3. Select a recent call item and press to

display its details.

4. Press the left option button to Save the

phone number to the Contacts list.

-or­If the number is already saved in the Contacts

list, press the left option button to

View

the contact.

-or­Press the right option button to
select

Options:

–

Send text msg sends a text message to

the contact.

–

Erase record erases the selected

call record.

Note: If the phone number has been classified as

“secret,” you must enter your four-digit lock code
to view or edit it. For information on the lock
code, see “Changing your lock code” on page 41.
To classify a phone number as secret, see
“Creating a new contact” on page 20.

Calling recent calls

1. Press down or select Menu →
Recent calls.

2. Select a list—All calls, Incoming calls,
Outgoing calls, or Missed calls—and

press .

3. Highlight the number you want to call and

press .

13 Making and Answering Calls