Index ....................................................................................................................................... 165
TOC ix
Get Started
This section gives you all the information you need to set up your device and use your service
for the first time.
Your Device at a Glance
Set Up Your Device
Activate Your Device
Account Management
Set Up Voicemail
Mobile ID
Customer Support
411
Get Started 1
Your Device at a Glance
Set Up Your Device
You must first install and charge the battery to begin setting up your device.
Install the battery. 1.
Hook your thumb- or fingernail into the slot at the left side of the battery compartment
cover () and gently lift up to remove the cover ().
Get Started 2
Insert the battery, contacts end first, and gently press into place ().
Make sure the locking tabs of the cover are seated and then gently press the cover.
().
Charge your battery. 2.
Plug the smaller end of the micro-USB cable into the device’s charger/accessory jack.
Plug the other end of the USB cable into the charger, and then plug the charger into
an electrical outlet.
WARNING: Do not handle a damaged or leaking Li-Ion battery as you can be burned.
Note: Your device’s battery should have enough charge for the device to turn on and find a
signal, set up voicemail, and make a call. You should fully charge the battery as soon as
possible.
Press and hold the Power button to turn your device on. 3.
To remove the battery, after removing the battery compartment cover, grasp the tab extending
from the battery pack and pull the battery out of its compartment.
Get Started 3
Activate Your Device
Find out information about activating your device.
Create Your Account and Pick Your Plan
Program Your Device
Create Your Account and Pick Your Plan
From your computer, visit virginmobileusa.com and click on Activate. 1.
Choose an activation option and click Next. Then enter your zip code and click Next. 2.
When prompted, enter the serial number (MEID DEC) printed on the sticker located on 3.
the back of your device in the battery compartment and click Next.
Follow the remaining instructions to choose your plan and select a payment method. 4.
Follow the activation instructions below after creating your account in order to be able to 5.
start using your device.
Program Your Device
After completing the account set up on virginmobileusa.com, simply turn your device on. Your
device is designed to activate automatically.
Note: If you are swapping from another Virgin Mobile device to a new one, be sure you turn
off the old device before swapping the serial number (MEID). Once the MEID Swap is
complete, turn on the new device and the programming information will be pushed
automatically to your device.
You can also manually start the activation process by pressing Home > Menu and
touching System settings > System Update > Update profile.
If your device was previously programmed with a different phone number, you will need to follow
these steps to program your device:
On the Home screen, touch . 1.
Enter ##25327# (##CLEAR#). The message “WARNING! Do you want to reset your 2.
phone’s network settings and still retain your personal information?” will appear.
Touch Yes. The device will turn off and then turn on again and program itself 3.
automatically.
If you experience any issues activating your device, check to make sure you are in a network
coverage area. Power your device off and then power it back on. The device should program
itself automatically. If you are still experiencing issues, call Virgin Mobile Care at 1-888-322-
1122.
Get Started 4
Account Management
Find out information about managing your account.
Managing Your Account
Top-Up Your Account
Managing Your Account
Manage your account from your device or your computer.
From Your Device
Dial *86 on your device or press Home and touch > My Account to access
your Account, where you can do any of the following things:
● Check your minutes
● Add money (Top-Up)
● Change plans... and a lot more
From Your Computer
Log in with your phone number and Account PIN at virginmobileusa.com where you can do
everything above, and more.
Top-Up Your Account
Buy Top-Up cards at thousands of retailers. Or, make it real easy by registering your credit/debit
card or PayPal account.
Selecting to use your credit/debit card for your monthly payments is the easiest way to keep
your service working. Set your credit/debit card to pay your monthly bill automatically every
month so you can keep emailing, IMing, Tweeting with Twitter, surfing, and talking. No
interruptions, no sweat. Activate Automatic Payments and adjust your settings anytime by
logging in to My Account at virginmobileusa.com.
One-time Top-Ups
From Your Device:
Dial *729 on your device or press Home and touch > My Account.
From Your Computer:
Get Started 5
If you don’t want to set Auto Payments, you can still log in at virginmobileusa.com whenever you
need a quick Top-Up or if you would like to use Advance Payment to prepay for next months
service too.
Set Up Voicemail
You should set up your voicemail and personal greeting as soon as your device is activated.
Always use a password to protect against unauthorized access. Your device automatically
transfers all unanswered calls to your voicemail, even if your device is in use or turned off. See
Visual Voicemail and Voicemail (Traditional) for details.
To set up visual voicemail:
Press Home, and touch > Voicemail. (If your screen is locked, press the 1.
Power button to turn on the display, and then touch and flick it to unlock the
screen.)
Touch Personalize now and follow the system prompts to: 2.
Create a password (part of standard voicemail).
Record your name announcement.
Record your greeting.
When prompted to enter information, touch Dialpad to bring up the onscreen dialpad to 3.
enter your numeric responses.
Once you have completed the setup process, return to the voicemail page (see step 1). 4.
Touch the Welcome to Voicemail message on the screen to play a brief explanation of 5.
the voicemail services.
Note: Voicemail Password – It is strongly recommended that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your device is able to access your voicemail messages.
To set up traditional voicemail:
1. Press Home, and touch . (If your screen is locked, press the Power button to
turn on the display, and then touch and flick it to unlock the screen.)
2. Touch and hold to dial your voicemail number.
3. Follow the system prompts to:
Create your password.
Get Started 6
Record your name announcement.
Record your greeting.
Note: Voicemail Password – It is strongly recommended that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your device is able to access your voicemail messages.
Mobile ID
Mobile ID is a free service from Virgin Mobile that lets you download a complete mobile
experience on demand. Customize your device to match whatever you’re into... music,
entertainment, social networking, and more.
“The Essentials” ID pack includes an entire set of apps, widgets, and more – handpicked by
Virgin Mobile.
You can install as many as five ID Packs at any one time in addition to the default “The
Essentials” ID pack which is installed automatically. You can easily switch from one ID Pack to
another without losing any applications already installed.
Installing an ID Pack
Switching ID Packs
Installing an ID Pack
Note: Your device must be activated, your battery should be fully charged, and you should be
in a network coverage area before you install an ID Pack. ID Packs cannot be
downloaded when only connected to a Wi-Fi network.
1. Press Home, and touch . (If your screen is locked, press the Power button to
turn on the display, and then touch and flick it to unlock the screen.)
2. Touch Get New ID Packs.
3. Touch All ID Packs.
4. Scroll to and touch the desired ID Pack.
5. Touch Install.
6. Read the Terms and Conditions and touch Agree.
If a Downloading message appears, read the message and touch Continue.
7. The ID Pack is now installed.
Get Started 7
Switching ID Packs
1. Press Home, and touch .
2. Touch an ID Pack to replace your current pack.
– or –
Touch Get New ID Packs to install a new ID Pack and follow steps 3–7 of Installing an
ID Pack.
Note: Certain features of Mobile ID are subject to change. For the most up-to-date information
about using Mobile ID, please visit virginmobileusa.com.
Customer Support
Contact Virgin Mobile’s customer support department for information about your device, account
history, call coverage area, and specific features available to you.
For questions about the device features, refer to the materials provided with your device, or visit
virginmobileusa.com.
411
411 gives you access to a variety of services and information, including residential, business,
and government listings; movie listings or show times; driving directions, restaurant reservations,
and major local event information. There is a per-call charge to use 411, and you will be billed
for airtime.
● Dial 411 from your Virgin Mobile device.
For more information or to see the latest in services, visit virginmobileusa.com.
Get Started 8
Device Basics
The topics in this section will introduce the basic functions and features of your device.
Your Device’s Layout
Turn Your Device On and Off
Turn Your Screen On and Off
Touchscreen Navigation
Your Home Screens
Status Bar
Enter Text
Google Account
Device Basics 9
Your Device’s Layout
The illustrations and descriptions below outline your device’s basic layout.
Key Functions
● Earpiece lets you hear the caller and automated prompts.
● LED Indicator shows your device’s battery status. It also flashes for incoming calls or
pending notifications.
●Volume Button allows you to adjust the ringtone and media volumes when you are not on a
call, or the voice volume during a call.
● Back Key () returns you to the previous screen or closes the dialog box.
● Home Key () returns you to the Home screen. Press and hold to display the recently
used applications.
Device Basics 10
● Menu Key () lets you open the menus of the current screen or application.
● Display Screen displays all the information needed to operate your device. Use finger
gestures to navigate and interact with items on the screen.
●Power Button lets you turn the device on or off, or turn the screen backlight on or off. This
button can be configured to end a call.
●Proximity Sensor/Light Sensor automatically deactivates the touchscreen when you hold
the device near your face. This prevents you from unintentionally activating device functions
during a call. It also automatically turns off the backlight and brightens the display when you
are in sunlight or a bright room, and dims the display in darker places.
●Headphone Jack allows you to plug in an optional headset for convenient, hands-free
conversations.
●Charger/Accessory Jack allows you to connect the micro-USB cable (included) to charge
the battery or to transfer files to and from a computer.
CAUTION! Inserting an accessory into the incorrect jack may damage the device.
●Speaker lets you hear the different ringtones and sounds. It also lets you hear the caller’s
voice in speakerphone mode.
●microSD Card Slot (under the battery) allows you to insert a microSD card to support
external memory.
●Internal Antennas facilitate reception and transmission. To maximize performance, do not
obstruct while using the device.
● Microphone allows other callers to hear you clearly when you are speaking to them.
● Camera Flash allows you to take pictures and videos in low light conditions.
● Camera Lens, as part of the built-in camera, lets you take pictures and videos.
Turn Your Device On and Off
The instructions below explain how to turn your device on and off.
Turn Your Device On
Turn Your Device Off
Turn Your Device On
To turn your device on, follow the step below.
► Press and hold the Power button.
Device Basics 11
Turn Your Device Off
To turn your device off, follow the steps below.
► Press and hold the Power button which is located on the right side of the device to open
the device options menu. Then touch Power off > OK to turn the device off.
Your screen remains blank while your device is off.
Turn Your Screen On and Off
Your device allows you to quickly turn the screen off when not in use and to turn it back on and
unlock it when you need it.
Turn the Screen Off When Not in Use
Turn the Screen On and Unlock It
Turn the Screen Off When Not in Use
To turn your screen off, follow the step below.
► To quickly turn the screen off, press the Power button. Pressing the Power button again
will turn on your device screen and show the lock screen.
To save battery power, the device automatically turns off the screen after a certain period of
time when you leave it idle. You will still be able to receive messages and calls while the
device’s screen is off.
Note: For information on how to adjust the time before the screen turns off, seeSleep within
the Display section.
Turn the Screen On and Unlock It
1. To turn the screen on, press the Power button.
2. Flick until it turns to (with a blue frame) to unlock the screen.
You can disable the screen lock or add more secure one from the System settings
menu. See Screen lock within the Security section.
Device Basics 12
Touchscreen Navigation
Your device’s touchscreen lets you control actions through a variety of touch gestures.
Touch
Touch and Hold
Drag
Slide or Flick
Pinch and Spread
Rotate
Touch
Touch once with your finger to select or launch a menu, option, or application. A light touch
works best.
Warning: Do not touch with a pen or stylus. It may damage the touchscreen.
Warning: If the touchscreen of your device does get wet, dry it with a clean soft cloth
before touching it.
Touch and Hold
To open the available options for an item (for example, options for a contact), simply touch and
hold the item.
Drag
Touch and hold your finger before you start to move it. Do not release your finger until you have
reached the target position.
Slide or Flick
To slide, quickly move your finger vertically or horizontally across the screen. To flick, move
your finger in lighter, quicker strokes than sliding. When you’re flicking through a long list, touch
the screen to stop scrolling.
Pinch and Spread
Pinch the screen using your thumb and forefinger to zoom out or spread the screen to zoom in
when viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom
in.)
Device Basics 13
Rotate
For most screens, you can automatically change the screen orientation from portrait to
landscape by turning the device sideways. When entering text, you can turn the device
sideways to bring up a bigger keyboard. See Touchscreen Keyboard for more details.
Note: The Auto-rotate screen check box in Home > Menu > System settings >
Display needs to be selected for the screen orientation to automatically change.
Your Home Screens
The Home screen is the starting point for your device’s applications, functions, and menus. You
can customize your home screen by adding shortcuts, widgets, and more. Your home screen
extends beyond the initial screen. Swipe the screen left or right to display additional screens.
Home Screen Overview
Customize the Home Screens
Home Screen Overview
The below explains some examples you see on the Home screen.
Status Bar: Displays the time, notification, and device status icons. Slide down to 1.
display the Notifications panel.
Shortcut: Allows users to quickly launch applications. 2.
Device Basics 14
Application Launcher: Touch to display available applications and widgets on the 3.
device.
Favorites Tray: Keeps icons of your favorite application. The icons in the tray remain 4.
visible on every Home screen. You can change icons except the Application launcher
icon (center).
Screen Position Indicator: Indicates where you are among five home screens. 5.
Google Search Bar: Allows users to enter text or spoken keywords for a quick search 6.
on the device or on the Internet. Touch to enter text or touch to speak your keyword.
Customize the Home Screens
Learn how to add, move, or remove items from the home screen.
Add Application Icons or Widget to the Home Screens
1. Touch on the Favorites Tray.
2. Slide the APPS and WIDGETS screens to find the item you want to add to the Home
screens.
3. Touch and hold an application or widget icon. The initial Home screen appears.
4. Pressing the application or widget icon, move your finger left or right to the place you
want to add the icon.
5. Release your finger.
Move or Remove Items on the Home Screens
► Touch and hold the item you want to move or remove from the screen.
To move the item, drag it to a new area and release it.
To remove the item, touch and hold the item until you see “X Remove” at the top of
the home screen, drag the item over “X Remove” until it turns red, and then release
your finger.
Change Wallpaper
Touch and hold the empty area of the Home screens. 1.
Select one of the following options. 2.
Gallery: Select to use saved or captured pictures on your device. Touch to select a
picture, and crop it before setting it as wallpaper.
Device Basics 15
ID wallpapers: Select to use ID wallpapers. Select the wallpaper and touch Set
wallpaper.
Live Wallpapers: Select to use Live wallpapers. Select the wallpaper and touch Set
wallpaper.
Wallpapers: Select to use preset wallpapers. Select the wallpaper and touch Set
wallpaper.
Favorites Tray
Favorites Tray keeps five icons you usually use. The icons in the tray remain visible on every
Home screen. You can change icons except the Application launcher icon located in the center
of the tray.
To add a new icon on the Favorites Tray:
Remove the current icon on the tray. See Move or Remove Items on the Home Screens. 1.
Touch and hold the application icon and drag it to the Favorites Tray. 2.
Release your finger. 3.
Use folders
You can combine several app icons in a folder. Drop one app icon over another on a Home
screen, and the two icons will be combined.
Drag one application icon over another icon. 1.
Release your finger. You can see two icons piled within a folder (a black circle). 2.
Touch a circle. You can see application icons within the folder. 3.
Touch Unnamed Folder. The keyboard opens and you can name this folder. To
4.
rename it, touch the name.
Status Bar
The status bar at the top of the screen provides device and service status information on the
right side and notification alerts on the left. To view notification alerts, slide the status bar down.
Status Icons
Notification Icons
Status Icons
Device Basics 16
Icon
Description
Bluetooth® enabled
Wi-Fi® active (full signal)
Vibrate
Silent
Network (full signal)
Network (no signal)
3G or 1x (data service)
Airplane mode
Alarm set
Battery (charging)
Battery (full charge)
Battery (discharged)
Notification Icons
Icon
Description
Missed call
New email
New Gmail
New SMS message
New MMS message
Event
Music application is running background
USB connection
Device Basics 17
Alarm
When animating, GPS is active
Downloading
Enter Text
You can type on your device using the touchscreen keyboards.
Touchscreen Keyboard
Enter Text Using Swype
Enter Text Using the Android Keyboard
Copy and Paste Text
Touchscreen Keyboard
The touchscreen keyboard lets you enter text directly onscreen.
Your device provides convenient ways to enter letters, numbers, and symbols whenever you are
prompted to enter text. To manually display the touchscreen keyboard, simply touch a text field
where you want to enter text. There are two ways of entering text on your device: Swype and
Androidkeyboard.
To switch the touchscreen keyboard:
1. Press Home > Menu, and touch System settings > Language & input >
Default.
2. Touch Android keyboard or Swype.
– or –
When a touchscreen keyboard is displayed, slide the status bar down. 1.
Touch Select input method. 2.
Touch Android keyboard or Swype. 3.
Enter Text Using Swype
Swype® allows you to enter text by sliding your finger from letter to letter rather than touching
each key individually. To enter text, slide your finger from one letter to the next.
Note: On first launch of the Swype keyboard, you may see a message from Nuance
Communications, Inc.about the collection of usage data and be asked to cancel or
Device Basics 18
accept this behavior. You can change this choice at any time in the Contribute usagedata menu within the Swype Connect settings. See Swype Settings.
Swype Keyboard Overview
Note: Key appearance may vary depending on the selected application.
Device Basics 19
Text mode: Touch to toggle between the Alphabet keyboard and Number
& Symbol keyboard.
Swype Key: Touch and hold to access the tips or the settings of Swype.
Voice input: Touch to enter text using your voice.
Backspace: Touch to delete a character. Touch and hold to delete
multiple characters.
Smiley: Touch to insert a smiley. Touch and hold to view and select other
smileys.
Space: Touch to insert a space.
Enter: Touch to confirm your entry.
Shift: Touch to toggle between the uppercase, lowercase and caps lock
text input.
Tip: For tips on using Swype, touch and hold the Swype key and then touch How to
Swype.
You can do the following with the Swype keyboard:
For more information about the Swype application, visit www.swype.com/.
ABC Mode
In ABC mode, you can enter letters from the onscreen keyboard by sliding your finger. While in
this mode, the text mode key displays .
1. Select the ABC mode by touching . Capitalization in ABC mode can be altered by
touching .
(Unshifted) to make all letters in a word lowercase.
Device Basics 20
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