Index ....................................................................................................................................... 110
TOC vii
Get Started
This section gives you all the information you need to set up your phone and use your service
the first time.
Your Phone at a Glance
Set Up Your Phone
Activate Your Phone
Account Management
Set Up Voicemail
Customer Support
Directory Assistance 411
Get Started 1
Your Phone at a Glance
Set Up Your Phone
1. Install the battery.
Insert the battery into the battery compartment, making sure the connectors align
(). Gently press down to secure the battery ().
Align the tabs of the battery cover with the slots () and press the battery cover
down until it snaps into place ().
Get Started 2
2. See Charge the Battery to charge your battery.
Warning: Do not handle a damaged or leaking Li-Ion battery as you can be burned.
Note: Your phone’s battery should have enough charge for your phone to turn on and find a
signal, set up your voicemail, and make a call. You should fully charge your battery as
soon as possible.
Activate Your Phone
Find out information about activating your phone.
Create Your Account and Pick Your Plan
Program Your Phone
Create Your Account and Pick Your Plan
1. From your computer, visit virginmobileusa.com and click on Activate.
2. Choose an activation option and click Next. Then enter your zip and click Next.
3. When prompted, enter the serial number (MEID DEC) printed on the sticker located on
the back of your phone in the battery compartment and click Next.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below after creating your account in order to be able to
start using your phone.
Program Your Phone
After completing the account set up on virginmobileusa.com, simply turn your phone on. Your
phone is designed to activate automatically.
Note: If your are swapping from another payLo phone to a new one, be sure you turn off the
old phone before swapping the serial number (MEID). Once the MEID Swap is complete,
Get Started 3
turn on the new phone and the programming information will be pushed automatically to
your phone.
You can also manually start the activation process by pressing > Settings/Tools >
Settings > Others > Data Settings > Update Data Profile.
If your phone was previously programmed with a different phone number, you will need to follow
these steps to program your phone:
1. On the display screen, enter ##25327#. The message “WARNING! Do you want to reset
your phone’s network settings and still retain your personal information?” will appear.
2. Press YES (left softkey). The phone will power off and then power on again and program
itself automatically.
If you experience any issues activating your phone, check to make sure you are in a network
coverage area. Power your phone off and then power it back on. The phone should program
itself automatically. If you are still experiencing issues, call Customer Care at 1-888-322-1122.
Account Management
Find out information about managing your account.
Managing Your Account
Top-Up Your Account
Managing Your Account
Manage your account from your phone or your computer.
From Your Phone
Dial *86 on your phone or press > My Account to access your Account, where you can
do any of the following things:
● Check your minutes
● Add money (Top-Up)
● Changes plans... a lot more
From Your Computer
Log in with your phone number and Account PIN at virginmobileusa.com where you can do
everything above, and more.
Get Started 4
Top-Up Your Account
Buy Top-Up cards at thousands of retailers. Or, make it real easy by registering your credit/debit
card or PayPal account.
Auto Top-Up
Auto Top-Up is the easiest way to keep your service working, Set it to Top-Up your account
once a month so you can keep emailing, IMing, Tweeting with Twitter, surfing, and talking. No
interruptions, no sweat. Activate Auto Top-Up and adjust your settings anytime by logging at
virginmobileusa.com.
One-time Top-Ups
From Your Phone:
Dial *729 on your phone or press > My Account > Top-Up.
From Your Computer:
If you don’t want to set Auto Top-Up, you can still log in at virginmobileusa.com whenever you
need a quick Top-Up.
Set Up Voicemail
You should set up your voicemail and personal greeting as soon as your phone is activated.
Always use a password to protect against unauthorized access. Your phone automatically
transfers all unanswered calls to your voicemail, even if your phone is in use or turned off.
1. From standby mode, press and hold to dial your voicemail number.
– or –
From standby mode, press MESSAGING (left softkey) > Voicemail > Call Voicemail.
2. Follow the system prompts to:
Create your password.
Record your name announcement.
Record your greeting.
Note: Voicemail Password – It is strongly recommended that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about using your voicemail, see Voicemail.
Get Started 5
Customer Support
Contact Virgin Mobile Customer Care for information about your phone, account history, call
coverage area, and specific features available to you.
For questions about the phone features, refer to the materials provided with your phone, or visit
virginmobileusa.com.
Directory Assistance 411
Directory Assistance 411 gives you access to a variety of services and information, including
residential, business, and government listings; movie listings or show times; driving directions,
restaurant reservations, and major local event information. There is a per-call charge to use
Directory Assistance 411, and you will be billed for airtime.
● Dial 411 from your payLo phone.
For more information or to see the latest in services, visit virginmobileusa.com.
Get Started 6
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The topics in this section will
introduce the basic functions and features of your phone.
Tip: Phone Software Upgrades – Updates to your phone’s software may become available
from time to time. payLo will automatically upload critical updates to your phone. You
can also use the menu to check for and download updates. Press >
Settings/Tools > Tools > Update Phone > Update Firmware to search for and
download available updates.
Your Phone’s Layout
Display Screen
Turn Your Phone On and Off
Battery and Charger
Navigate Through the Menus
Display Your Phone Number
Enter Text
Simple Data Exchange
Phone Basics 7
Your Phone’s Layout
Key Functions
Keyguard
Key Functions
● Earpiece lets you hear the caller and automated prompts.
● Display Screen displays all the information needed to operate your phone, such as the
call status, the Contacts list, the date and time, and the signal and battery strength.
Phone Basics 8
●MENU/OK Key lets you access the phone’s menus and select the highlighted choice
when navigating through a menu.
●TALK Key allows you to place or receive calls, answer Call Waiting, use 3-Way Calling,
or activate Automatic Speech Recognition (ASR).
● Text Key provides one-touch access to the phone’s messaging feature.
● Navigation Key lets you scroll through the phone’s menu options.
● Microphone allows other callers to hear you clearly when you are speaking to them.
● Speaker Key lets you place or receive calls, activate ASR in speakerphone mode, and
turn the speakerphone on or off during a call.
●QWERTY Keyboard lets you enter numbers, letters, and characters, and perform
functions using single or combined keypresses.
●BACK Key deletes characters from the display in text input mode. When in a menu,
pressing it returns you to the previous menu. This key also allows you to return to the
previous screen in a data session.
●END/POWER Key lets you turn the phone on or off, end a call, or cancel your input and
return to standby mode.
●Softkeys let you select softkey actions or menu items corresponding to the bottom left
and right lines on the display screen.
● LED Indicator shows your phone’s status at a glance.
● Headset Jack allows you to plug in an optional headset for convenient, hands-free
conversations.
CAUTION!Inserting an accessory into the incorrect jack may damage the phone.
●Volume Button allows you to adjust the ringtone volume whenever your phone is turned
on or adjust the voice volume during a call.
●Speaker lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller’s voice in speakerphone mode.
●Camera Button lets you access the PHOTOS menu. Press and hold to activate the
camera mode and take pictures.
● Camera Lens, as part of the built-in camera, lets you take pictures.
● microSD Card Slot (internal) lets you use a microSD™ or microSDHC™ memory card
to expand the memory of your phone. (The microSD cards are sold separately and are
Phone Basics 9
not included with this phone.) To gain access to the microSD card slot, you must first
remove the battery cover. (See microSD Card.)
●Charger/Accessory Jack allows you to connect a compatible charging cable or USB
data cable (not included).
CAUTION!Inserting an accessory into the incorrect jack may damage the phone.
●Internal Antennas facilitate reception and transmission. To maximize performance, do
not obstruct while using the phone.
Keyguard
This feature enables you to lock side buttons and the QWERTY keyboard to avoid accidentally
pressing a key or a button. You can place an emergency 911 call even if keys are locked.
To lock keys and buttons from standby mode:
► Press and hold .
To unlock keys and buttons:
► Press , and then press .
Keys and buttons will be temporally unlocked when you:
Receive a call. Press to answer.
Receive an alarm or countdown notification.
Note: If you do not operate your phone when you receive a call or notification specified above,
keys and buttons will be locked again automatically.
This feature is turned on by default. If you want to turn it off, do the following:
The status bar at the top of your phone’s display screen provides information about your
phone’s status and options. The following tables identify the symbols you’ll see on your phone’s
display screen.
Tip: To view a list of your phone’s icons and descriptions, from the main menu select
Settings/Tools > Settings > Phone Info > Icon Glossary.
Phone Basics 10
Service
Icons
Description
Signal Strength – Your phone’s current signal strength. (More bars = stronger
signal.)
No Service – Your phone cannot find a usable signal.
Data Service Active – Data service is available. When active, the icon is
animated.
Data Service Dormant – Data service is currently dormant.
Data Service Unavailable – Data service is currently unavailable.
Status
Icons
Description
Battery – Your phone’s current battery charge level. (The icon to the left
shows the battery is fully charged.) The icon is animated while the battery is
charging.
Location On – Your phone’s location feature is on and available for location-
based services such as GPS.
Location Off – Your phone’s location feature is off. Your location is available
only for 911.
Silence All – Your phone’s sound is turned off.
Vibrate All – Your phone’s sound is turned off but vibrate is turned on.
Ringtone Off – Your phone’s ringtone is turned off.
1 Beep – A beep sounds when you receive an incoming call, a message, etc.
1 Beep and Vibrate – 1 Beep and vibrate are set.
Ringtone and Vibrate – The ringtone volume level is set to between 1 and 8
and vibrate is turned on.
Messaging
and
Alert Icons
Description
New Messages – You have one or more new messages waiting.
New Voicemail Messages – You have one or more new voicemail messages
waiting.
New Email Messages – You have one or more new email messages waiting.
Phone Basics 11
New Urgent Messages – You have one or more new urgent messages
(including an emergency alert message, see Set Emergency Alerts) waiting.
Multiple Alerts – You have different kinds of alerts waiting.
Urgent Multiple Alerts – You have different kinds of alerts (including urgent
messages) waiting.
Application Alerts – You have alert messages from Java applications
activated in the background.
Bluetooth
Icons
Description
Visible – Your phone is discoverable by (visible to) other Bluetooth devices.
Connected – Your phone is connected to a Bluetooth device.
Enabled – Your phone’s Bluetooth feature is enabled.
Voice
Call
Icons
Description
Missed Call – You have one or more missed voice calls.
Bluetooth Device – A call is in progress using a Bluetooth device.
Headset – A call is in progress using an optional wired headset.
Car Kit – A call is in progress using an optional car kit device.
Camera
Icons
Description
Beach/Snow Mode – Indicates the picture mode is set to Beach/Snow.
Scenery Mode – Indicates the picture mode is set to Scenery.
Mirror Image Mode – Indicates the picture mode is set to Mirror Image.
Night/Dark Mode – Indicates the picture mode is set to Night/Dark.
Self-Timer (5 Seconds) – Indicates the self-timer is set to 5 seconds.
Tip: The above icons will blink while your phone is communicating with a Bluetooth device.
Phone Basics 12
Self-Timer (10 Seconds) – Indicates the self-timer is set to 10 seconds.
Multiple Shots – Indicates the multiple shots function is enabled.
Camera Resolution (1.3M) – Indicates the camera is set to 1.3-megapixel
resolution (1280x960).
Camera Resolution (0.3M) – Indicates the camera is set to 0.3-megapixel
resolution (640x480).
Camera Resolution (0.1M) – Indicates the camera is set to 0.1-megapixel
resolution (320x240).
Saving to Phone – Indicates your phone is saving a picture to the phone
memory.
Saving to Memory Card – Indicates your phone is saving a picture to the
memory card.
Other
Icons
Description
TTY – Your phone is connected to a TTY device.
Alarm – An alarm or countdown is set.
Calendar – You have event notifications.
HAC Enabled – Your phone’s HAC (hearing aid compatibility) setting is
enabled.
Multitasking Virtual Machine – Indicates Java applications are running.
The number next to the plus sign indicates the number of running applications.
Turn Your Phone On and Off
Turn Your Phone On
► Press and hold .
Turn Your Phone Off
► Press and hold for two seconds until you see the powering-down animation on
the display screen.
Your screen remains blank while your phone is off (unless the battery is charging).
Battery and Charger
Warning:Use only Kyocera-approved batteries and chargers with your phone. The failure
to use a Kyocera-approved battery and charger may increase the risk that your
Phone Basics 13
phone will overheat, catch fire, or explode, resulting in serious bodily injury, death,
or property damage.
Battery Capacity
Your phone is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery
before it is fully drained.
For a quick check of your battery level, glance at the battery charge indicator located in the
upper right corner of your phone’s display screen. When there are approximately five minutes of
talk time left, the battery icon turns red () and the phone sounds a warning tone.
After an additional five minutes or so, the phone sounds a warning tone three times and then
turns off.
Note: Long backlight settings, searching for service, vibrate mode, browser use, and other
variables may reduce the battery’s talk and standby times.
Tip:Watch your phone’s battery level indicator and charge the battery before it runs out of
power.
Install the Battery
► See Set Up Your Phone.
Remove the Battery
1. Make sure the power is off so that you do not lose any stored numbers or messages.
2. Insert a flat object into the slot at the bottom of the battery compartment cover and lift the
cover up gently.
3. Lift the battery up and remove it from the phone.
Warning:Do not handle a damaged or leaking Li-Ion battery as you can be burned.
Phone Basics 14
Charge the Battery
Keeping track of your battery’s charge is important. If your battery level becomes too low, your
phone automatically turns off, and you will lose any information you were just working on.
Always use a Kyocera-approved desktop charger, travel charger, or vehicle power adapter to
charge your battery.
1. Plug the phone charger into an electrical outlet.
2. Plug the other end of the phone charger into the charger/accessory jack on the left side
of your phone.
With the payLo-approved Li-Ion battery, you can recharge the battery before it becomes
completely run down.
Navigate Through the Menus
The navigation key on your phone lets you scroll through onscreen items. To navigate through a
menu, press the navigation key up or down.
Many menus feature a scroll bar on the right to help you keep track of your position in the menu.
Select Menu Items
As you navigate through the menu, menu options are highlighted. Select any option by
highlighting it and pressing . If the option is numbered, you can select it by pressing the
corresponding number on the phone’s keyboard.
For example, to view the Icon Glossary screen:
1. From standby mode, press to access the main menu.
2. Select Settings/Tools by highlighting it and pressing .
3. Select Settings by highlighting it and pressing .
4. Select Phone Info by highlighting it and pressing .
5. Select Icon Glossary by highlighting it and pressing .
For the purposes of this guide, the above steps condense into:
You can use the navigation key to access shortcuts to specific menu items directly from standby
mode. You can reassign the default shortcuts to the menu items you choose.
2. Highlight a navigation key direction you wish to reassign and press .
3. Using the navigation key or your keyboard, highlight a function.
4. Press ASSIGN (left softkey) to save. (For options with submenu levels, such as Settings,
you can assign submenu options by navigating to the desired option before pressing
ASSIGN.)
Display Your Phone Number
► Press > Settings/Tools > Settings > Phone Info > My Phone#.
Your phone number and other information about your phone and account will be displayed.
Enter Text
You can enter text on your phone using the QWERTY keyboard.
Enter Text With the QWERTY Keyboard
Select a Text Input Mode
XT9 Smart Input
ABC Mode
Set Text Entry Options
Enter Text With the QWERTY Keyboard
Your phone features a QWERTY keyboard, specifically designed for easy and comfortable text
entry. The QWERTY keyboard works in the same way as the standard keyboard on any
computer. The easiest way to enter text on the QWERTY keyboard is to use your thumbs.
Phone Basics 16
Key
Function
Shift: Use to toggle uppercase and lowercase text input. Change the
Function: Use to enter the number or symbol labeled on the top of the
QWERTY keys (for example #, *, /, +, !). Press this key first and then any
corresponding key. To continue entering the labeled numbers or symbols, keep
pressing and holding this key while you press corresponding keys. To lock the
function key, press twice. After a function key is pressed, is displayed at the
lower right corner of the screen. (The key lock icon appears when locked.)
Space: Use to insert a space between letters, words, and sentences.
Emoticons/Symbols: Use to open the Emoticons and Smileys or Symbols
window. Press this key to open and switch between the Emoticons and
Smileys window. Press and then press this key to open the Symbols
window. Highlight the emoticon, smiley, or symbol you want, and then press
to insert it into your text.
.com: Use to insert a dot. Press and then press this key to insert .com.
Enter: Use to create a new line of text.
Backspace: Use to delete a character. Press and hold this key to delete an
entire word.
You can do the following with the QWERTY keyboard:
Select a Text Input Mode
Your phone provides convenient ways to enter letters, numbers, and symbols whenever you are
prompted to enter text.
Phone Basics 17
1. From a screen where you can enter text, press OPTIONS (right softkey) to change the
text mode. (If you are in the message entry screen, press OPTIONS [right softkey] > Text Mode.)
2. Select one of the following options:
Abc to enter characters using the alphabet mode. (See ABC Mode.)
XT9Word to enter text using a predictive text system that reduces the number of
keypresses required while entering a word.
Symbols to enter symbols.
Smileys to enter smile icons.
Emoticons to enter “emoticons.” (This is available, for example, when composing a
message or when editing a Schedule or To Do description in Calendar.)
Paste List to paste copied or cut text (if applicable).
Web Shortcuts to enter Web shortcuts (for example, www., http://, or .com).
Text Options to display the text entry options menu (if applicable). (See Set Text
Entry Options.)
Tip: When entering text, press to change the capitalization style as Abc > ABC > abc
(Abc mode), or as XT9Word > XT9WORD > XT9word (XT9Word mode). The selected
style is displayed in the bottom-right corner of the screen, above the right softkey label (if
applicable).
XT9 Smart Input
XT9 Smart Input helps eliminate errors caused by keypress errors when using a small
QWERTY keyboard. (To select the XT9Word mode when entering text, see Select a Text Input
Mode.)
XT9 Smart Input uses a predictive word database to provide a selection list that enables word
prediction and word completion, and features like smart punctuation and auto accenting to
analyze the letters you enter and create a suitable word. (The word may change as you type.)
1. Select the XT9Word text input mode.
2. When you enter letters, a word choice list opens and shows words starting with the letters
you have entered thus far. (If you make a mistake, press to erase a single
character. Press and hold to erase an entire word.)
3. Scroll to the correct word and press to select it.
Phone Basics 18
Add a Word to the XT9 Database
If a word you want to enter is not displayed in an XT9 word choice list when you are using XT9
Smart Input, add it to the database.
1. While you are in XT9Word mode, enter a letter. (A word choice list opens.)
2. Scroll down the list and select <Add Word>.
3. Enter a word and press SAVE (left softkey). The word will appear as an option the next
time you scroll through options during XT9 Smart Input.
For more information about XT9 Smart Input, visit the Nuance website at nuance.com/for-
business/by-product/xt9/index.htm.
ABC Mode
In Abc mode, you can enter alphabetic characters associated with each key.
1. Select the Abc text input mode. (See Select a Text Input Mode.)
2. Press the corresponding alphabet keys to enter the word.
By default, the first letter of a sentence is capitalized and the following letters are lowercased.
To switch between lowercase and uppercase, press the key.
Set Text Entry Options
The text entry options menu allows you to specify a suitable feature during the text entry
process.
1. When entering text, press OPTIONS (right softkey) > Text Options.
– or –
From standby mode, press > Settings/Tools > Settings > Text Entry.
2. Highlight an option and press .
Word Complete to suggest possible words based on letters you have entered
when you are using XT9 Smart Input. (See XT9 Smart Input.)
Next Word Complete to automatically display the word that may follow the current
text input.
Phrase Complete to set the phone to predict possible phrases after one word with
a space is entered.
Word Scan to allow the predictive text input system to suggest words by searching
Contacts.
Phone Basics 19
Word Choice List to select whether to display or hide the word choice list.
Input Language to select the language to enter (English or Spanish).
My Words to edit or delete custom words you have added to the predictive text
database.
•Add Word to store words that you frequently use.
Auto Substitution to replace abbreviated words or phrases with full-text
equivalents that are added by you.
Select Text to select text for copying, cutting or adding (if applicable).
Delete All to delete all text (if applicable).
Help to view the XT9 instructions.
Simple Data Exchange
This feature makes it easy to select certain information in a message or email message and
automatically save it or use it in a related application.
Simple Data Exchange works with these types of information:
● Email addresses
● Street addresses
● Phone numbers
● Web addresses (URLs)
Email Address Options
► Highlight an email address (or a saved Contacts entry name in the From/To field in the
message details screen), press , and then select an option:
Send Message > Message or Email. The selected messaging application will
open and the email address will appear as the message’s recipient.
Share > Message or Email. The selected messaging application will open and the
email address will appear in the message body.
Save to Contacts to save the email address in Contacts.
Contact Details to display the Contacts entry if the email address is already saved
in Contacts.
Phone Basics 20
Street Address Options
► Highlight a street address, press , and select an option:
Share > Message or Email. The selected messaging application will open and the
address will appear in the message body.
Save to Contacts to save the address in Contacts.
Phone Number Options
► Highlight a phone number, press , and then select an option:
Call to call the phone number.
Prepend to prepend a number to the phone number.
Send Message to send a message to the phone number. The messaging
application will open and the phone number will appear in the To: field.
Share > Message or Email. The selected messaging application will open and the
phone number will appear in the message body.
Save to Contacts to save the phone number in Contacts.
Contact Details to display the Contacts entry if the phone number is already saved
in Contacts.
Web Address (URL) Options
► Highlight a Web address (URL), press , and select an option:
Browse to open the browser to the Web page.
Share > Message or Email. The selected messaging application will open and the
Web address will appear in the message body.
Save to Contacts to save the Web address in Contacts.
Phone Basics 21
Phone Calls & Settings
With the network and your phone’s calling feature, you can enjoy clear calling across the
country.
Make and Answer Phone Calls
Voicemail
Phone Call Options
Phone Call Settings
Make and Answer Phone Calls
This topic will help you learn the basics of making and answering phone calls.
Make Phone Calls
Dialing Options
Answer Phone Calls
Missed Call Notification
Call Emergency Numbers
In-Call Options
End-of-Call Options
Save a Phone Number
Find a Phone Number
Dial and Save Phone Numbers With Pauses
Dial From the Contacts List
Plus (+) Code Dialing
Speed Dialing
Abbreviated Dialing
Make Phone Calls
1. Enter a phone number from standby mode. (If you make a mistake while dialing, press
to erase the numbers.)
Phone Calls & Settings 22
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