Kramer VS-411XS Users Guide

USER MANUAL

MODELS:

VS-211XS 2x1 4K Auto Switcher
VS-411XS 4x1 4K Auto Switcher

P/N: 2900-301493 Rev 1 www.kramerAV.com

Kramer Electronics Ltd.

VS-211XS – Contents

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Contents

Introduction 1

Getting Started 1
Overview 2
Typical Applications 4

Defining VS-211XS and VS-411XS 5

VS-211XS / VS-411XS Front Panel 5
VS-211XS / VS-411XS Rear Panel 6

Mounting VS-211XS / VS-411XS 7
Connecting VS-411XS 8

Connecting Output to a Balanced/Unbalanced Stereo Audio Acceptor 9
Connecting to VS-411XS via RS-232 9

Principles of Operation 10

Input Auto-Switching 10
IP-Driven CEC Signals Routing via Built-in Control Gateway 11
Maestro Built-in Control and Automation Configuration 12
Maestro Kramer Aware Touch Panel Control 14

Operating and Controlling VS-411XS 15

Using Front Panel Buttons 15
Setting DIP-Switches 15
Using Contact Closure Remote Control Pins 16
Acquiring and Discovering Plug-and-Play IP Address 17
Operating via Ethernet 18

Using Embedded Web Pages 22

Selecting an Input 23
Adjusting Audio Output Volume 24
Viewing and Adjusting General Settings 24
Setting Remote Buttons 25
Loading and Saving Settings 25
Resetting Device 26
Defining IP Settings 27
Define CEC Gateway Settings 29
Setting Time and Date 30
Upgrading the Firmware 31
Setting Security 32
Setting Auto Switching Priorities 34
Setting Input Color Depth 34
Setting Output Audio Source for De-embedded Audio 35
Setting HDCP Support 35
Setting Video Signal Timeouts 37
Managing EDID 38
Configuring Device Control and Automation 41
Operating via Maestro Kramer Aware Touch Panel 45
Viewing About Page 59

Firmware Upgrade 60
Technical Specifications 61

Default Communication Parameters 62
Default Automation settings 62
Default EDID 66

Protocol 3000 69

Understanding Protocol 3000 69
Protocol 3000 Commands 70
Result and Error Codes 81

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Introduction

1

This user manual describes VS-211XS and VS-411XS. These devices are identical except
for the number of their inputs. Note that whenever VS-411XS is used in the user manual, it
also refers to VS-211XS, unless specified otherwise. (A device is named specifically only
when a device-specific feature is described).

Go to www.kramerav.com/downloads/VS-211XS or www.kramerav.com/downloads/VS-

211XS to check for up-to-date user manuals, application programs, and to check if

firmware upgrades are available (where appropriate).

Introduction

Welcome to Kramer Electronics! Since 1981, Kramer Electronics has been providing a world
of unique, creative, and affordable solutions to the vast range of problems that confront the
video, audio, presentation, and broadcasting professional on a daily basis. In recent years, we
have redesigned and upgraded most of our line, making the best even better!

Getting Started

We recommend that you:

• Unpack the equipment carefully and save the original box and packaging materials for
possible future shipment.

• Review the contents of this user manual.

Achieving Best Performance

• Use only good quality connection cables (we recommend Kramer high-performance,
high-resolution cables) to avoid interference, deterioration in signal quality due to poor
matching, and elevated noise levels (often associated with low quality cables).

• Do not secure the cables in tight bundles or roll the slack into tight coils.

• Avoid interference from neighboring electrical appliances that may adversely influence

signal quality.

• Position your Kramer VS-411XS away from moisture, excessive sunlight and dust.

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Introduction

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Caution:

• This equipment is to be used only inside a building. It may only be connected to other
equipment that is installed inside a building.

• For products with relay terminals and GPI\O ports, please refer to the permitted rating
for an external connection, located next to the terminal or in the User Manual.

• There are no operator serviceable parts inside the unit.

Warning:

• Use only the power cord that is supplied with the unit.

• To ensure continuous risk protection, replace fuses only according to the rating

specified on the product label which is located on the bottom of the unit.

Safety Instructions

Recycling Kramer Products

The Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC aims to reduce
the amount of WEEE sent for disposal to landfill or incineration by requiring it to be collected
and recycled. To comply with the WEEE Directive, Kramer Electronics has made
arrangements with the European Advanced Recycling Network (EARN) and will cover any
costs of treatment, recycling and recovery of waste Kramer Electronics branded equipment on
arrival at the EARN facility. For details of Kramer’s recycling arrangements in your particular
country go to our recycling pages at www.kramerav.com/support/recycling.

Overview

VS-211XS and VS-411XS are intelligent (2x1 and 4x1, respectively) automatic switchers for

4K HDR, HDMI™ video signals. VS-411XS offers an intelligent switching experience with
built-in Maestro room control and the standard priority / last-connected switching function
based on active video signal detection.

VS-411XS provides exceptional quality, advanced and user-friendly operation, and flexible

control.

Exceptional Quality

• Plug & Play Auto Switcher – Automatically plays the switched source signal on the
connected display according to user-configured preferences, such as priority or
last-connected input. When the user manually switches, by pressing a button, the auto
switching is overridden.

• I-EDIDPro™ Kramer Intelligent EDID Processing™ – Intelligent EDID handling,
processing, locking and pass-through algorithm ensures plug & play operation for HDMI
source and display systems.

• HDMI Signal Switching – HDCP 2.2 compliant, Supporting deep color, x.v.Color™, CEC,

lip sync, HDMI uncompressed audio channels, Dolby TrueHD, DTS−HD, 2K, 4K, and 3D

as specified in HDMI 2.0.

• Multi-channel Audio Switching – Up to 32 channels of digital stereo uncompressed
signals for supporting studio-grade surround sound.

VS-211XS, VS-411XS – Introduction

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Advanced and User-friendly Operation

• Simple and Powerful Maestro Room Control – Out-of-the-box configured room control
for a typical meeting room setup, and intuitive user interface enables you to fully control
your meeting room elements. Room devices are controlled right out-of-the-box by an
extensive range of triggers, including input/output connectivity, routing, and button
pressing. By minimizing user intervention, Maestro room control saves meeting prep
time and minimizes human error before presentations.

• Easy Remote Device Control – Control meeting and presentation devices connected to

VS-411XS from the user-friendly Kramer Aware app on a compatible Kramer touch

panel (sold separately). Kramer Aware includes a built-in, basic user-interface panel,
pre-configured for Maestro-controlled typical meeting room setup.

• Simple Manual Switching Operation – Local panel buttons, or remotely connected
contact-closure buttons, and optional Maestro Kramer Aware touch panel buttons, for
flexible user input selection and switching control.

• Audio De-embedding – The digital audio signal passing-through to the HDMI output, is
de-embedded, converted to an analog signal and sent to the stereo balanced analog
audio output. This enables playing the audio on a locally connected professional audio
system (such as DSP) and speakers, in parallel to playing it on the speakers connected
to the AV acceptor device (such as TVs with speakers).

Kramer Electronics Ltd.

• Automatic Display Operation – Part of the out-of-the-box Maestro configured room
automation. Meeting presentation is simplified by automatically turning ON/OFF a
CEC-enabled display when the presentation source is plugged in / unplugged with
user-defined shut-down delay.

• Easy Audio Control – Adjust the audio output volume or mute via front panel buttons,

built-in Maestro and Kramer Aware touch panel buttons, embedded web pages control
buttons, and remote IP or local RS-232 serial commands.

• IP-Based Firmware Upgrade – Ethernet-based, via a user-friendly software upgrade tool

or via embedded web pages, enabling upgrade via Kramer Network management.

• Cost-effective Maintenance – Status LED indicators for HDMI ports facilitate easy local
maintenance and troubleshooting. Remote IP-driven device management, and optional
whole site management system, via built in web pages and RS-232 connection. Local
and remote firmware upgrade via RS-232 or Ethernet connection tool ensure lasting,
field proven deployment.

• Easy Installation – Compact DemiTOOLS® fan-less enclosure for user-reachable table
mounting, or side-by-side mounting of 2 units in a 1U rack space with the recommended
rack adapter.

Flexible Connectivity

• Comprehensive Unit Control and Configuration Options – Local control via DIP-switches,
volume and mute buttons, and volume and mute contact closure switches. Distance
control via user-friendly embedded web pages via the Ethernet, Protocol 3000 API
commands via RS-232 serial communication transmitted by a PC, touch screen system
or other serial controller.

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Introduction

4

Typical Applications

VS-411XS is ideal for the following typical applications:

• Corporate or educational AV meeting solution, where an intelligent, high-quality auto
switcher is needed.

• Smart controllable switching in small to medium size meeting and training rooms.

Controlling your VS-411XS

Control your VS-411XS directly via the front panel push buttons, or:

• Via the Ethernet using built-in user-friendly web pages.

• Via optional Kramer Aware touch panel.

• By RS-232 serial commands transmitted by a touch screen system, PC, or other serial

controller.

• Via REMOTE dry contact pins.

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Defining VS-211XS and VS-411XS

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Defining VS-211XS and VS-411XS

This section defines VS-211XS and VS-411XS front and rear panels.

VS-211XS / VS-411XS Front Panel

Figure 1: VS-211XS 2x1 4K Auto Switcher Front Panel

Figure 2: VS-411XS 4x1 4K Auto Switcher Front Panel

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Feature

Function

SETUP 4-way
DIP-Switches

Set the operation DIP-switches (see Setting DIP-Switches on page 15).

IN Buttons

Press to select an HDMI input (button lights orange):

VS-211XS: IN 1 and IN 2.
VS-411XS: IN 1 to IN 4.

VOL Push
Buttons

-

Press to decrease audio output volume.

+ Press to increase audio output volume.

MUTE

Push Button

Press to mute the audio output.
The audio signal remains mute when using the VOL – button and
unmutes automatically when pressing the VOL + button.

LED

Lights red when audio output is muted.

OUT LED

Lights green when an HDMI output is connected.

ON LED

Lights green when the device receives power.

1

2

3

4

5

6

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VS-211XS, VS-411XS – Defining VS-211XS and VS-411XS

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VS-211XS / VS-411XS Rear Panel

Figure 3: VS-211XS 2x1 4K Auto Switcher Rear Panel

Figure 4: VS-411XS 4x1 4K Auto Switcher Rear Panel

#

Feature

Function

HDMI IN Connectors

Connect to an HDMI source:

VS-211XS: HDMI IN 1 and HDMI IN 2.
VS-411XS: HDMI IN 1 to HDMI IN 4.

HDMI OUT Connector

Connect to an HDMI acceptor.

AUDIO OUT 5-pin Terminal
Block Connector

Connect to a balanced stereo audio acceptor.

REMOTE Terminal block
Connector:

Connect to contact closure switches by momentary contact between
the desired pin and common GND pin (see Using Contact Closure

Remote Control Pins on page 16).

For VS-211XS:
IN 1, IN 2/ CST-1, CST-2

Select input 1 or input 2 (IN 1 or IN 2), or alternatively activate custom
triggers (including CST-1 and CST-2 to GND) set up in Maestro.
(Configured via the embedded web pages).

For VS-411XS:
IN 1, IN 2, IN 3, IN 4

Select input 1 to input 4 (IN 1 to IN 4), or alternatively activate custom
triggers set up in Maestro. (Configured via the embedded web pages).

VOL+, VOL -, MUTE

Set the volume up or down (VOL+/-) and mute the audio output
(MUTE).

ETHERNET RJ-45
Connector

Connect to a PC via a LAN to control the device.

RESET Recessed Button

Press briefly to restart the device.
Press and hold (5 seconds) to fully reset the device parameters to their
default values, including ETH parameters.

5V DC Power Connector

Connect to the power supply and to the mains electricity.

RS-232 3-pin Terminal
Block Connector

Connect to a PC or a remote controller to control the device.

7 8 9

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Mounting VS-211XS / VS-411XS

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Mounting VS-211XS / VS-411XS

This section provides instructions for mounting VS-211XS. Before installing, verify that the
environment is within the recommended range:

• Operation temperature – 0 to 40C (32 to 104F).

• Storage temperature – -40 to +70C (-40 to +158F).

• Humidity – 10% to 90%, RHL non-condensing.

Caution:

• Mount VS-211XS / VS-411XS before connecting any cables or power.

Warning:

• Ensure that the environment (e.g., maximum ambient temperature & air flow) is
compatible for the device.

• Avoid uneven mechanical loading.

• Appropriate consideration of equipment nameplate ratings should be used for avoiding

overloading of the circuits.

• Reliable earthing of rack-mounted equipment should be maintained.

• Maximum mounting height for the device is 2 meters.

Mount VS-211XS / VS-411XS in a rack:

• Use the recommended rack adapter
(see www.kramerav.com/product/VS-211XS / www.kramerav.com/product/VS-411XS).

Mount VS-211XS / VS-411XS on a surface using one of the
following methods:

• Attach the rubber feet and place the unit on a flat surface.

• Fasten a bracket (included) on each side of the unit and attach it to

a flat surface. For more information go to

www.kramerav.com/downloads/VS-211XS /
www.kramerav.com/downloads/VS-411XS.

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Connecting VS-411XS

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Connecting VS-411XS

Since the main difference between VS-211XS and VS-411XS are the number of inputs, from
this section on, any description of VS-411XS applies also to VS-211XS, unless stated
otherwise.

Always switch off the power to each device before connecting it to your VS-411XS. After
connecting your VS-411XS, connect its power and then switch on the power to each device.

Figure 5: Connecting to the VS-411XS Rear Panel

To connect VS-411XS as illustrated in the example in Figure 5:

1. Connect an HDMI source to the HDMI IN connectors , for example, Connect:

▪ A Blu-ray player to HDMI IN 1.
▪ A work Station to HDMI IN 2.
▪ Kramer DIP-31 Auto Switcher to HDMI IN 3.
▪ A Set top box to HDMI IN 4.

2. Connect HDMI OUT to an HDMI acceptor (for example, a display).

3. Connect AUDIO OUT to a balanced stereo audio acceptor (for example,
Kramer Tavor 5-O active speakers).

4. Connect REMOTE dry-contact terminal block connectors to configurable buttons to
select an input (see Using Contact Closure Remote Control Pins on page 16) or activate
a custom Maestro trigger (see Configuring Device Control and Automation on page 41).

7

8

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VS-211XS, VS-411XS – Connecting VS-411XS

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5. Connect the RS-232 3-pin terminal block connector to the RS-232 port on a
controller (for example, a laptop) to control the VS-411XS.

6. Connect the ETHERNET RJ-45 port to the LAN.

7. Connect the 5V power adapter to VS-411XS and to the mains electricity (not shown in

Figure 5).

Connecting Output to a Balanced/Unbalanced Stereo

Audio Acceptor

The following are the pinouts for connecting the output to a balanced or unbalanced stereo
audio acceptor:

Figure 6: Connecting to a Balanced Stereo Audio

Acceptor

Figure 7: Connecting to an Unbalanced Stereo Audio

Acceptor

Connecting to VS-411XS via RS-232

You can connect to VS-411XS via an RS-232 connection using, for example, a PC.

VS-411XS features an RS-232 3-pin terminal block connector allowing the RS-232 to control
VS-411XS.

Connect the RS-232 terminal block on the rear panel of VS-411XS to a PC/controller, as
follows:

From the RS-232 9-pin D-sub serial port connect:

• Pin 2 to the TX pin on the VS-411XS RS-232 terminal
block.

• Pin 3 to the RX pin on the VS-411XS RS-232 terminal
block.

• Pin 5 to the G pin on the VS-411XS RS-232 terminal block.

RS-232 Device VS-411XS

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Principles of Operation

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Principles of Operation

This section describes the VS-411XS powerful operation principles:

• Input Auto-Switching on page 10.

• IP-Driven CEC Signals Routing via Built-in Control Gateway on page 11.

• Maestro Built-in Control and Automation Configuration on page 12.

• Maestro Kramer Aware Touch Panel Control on page 14.

Input Auto-Switching

Input selection is set by the DIP-switches (see Setting DIP-Switches on page 15) to either of
the following modes:

• Manual

• Auto – Last connected

• Auto – Priority

By-default switching is set to Auto Last connected.

When in manual mode, a manual switch to an unconnected input stays connected to output.
Manual switching overrides auto-switch mode.

In manual mode, select an input by:

• Pressing input front panel buttons.

• Using remote input selection switches (see Using Contact Closure Remote Control Pins

on page 16).

• Sending RS-232 serial commands control (see Protocol 3000 Commands on page 70).

• Using the embedded web pages (see Selecting an Input on page 23).

• Using Maestro Control on Kramer Aware touch panel (see Operating via Maestro

Kramer Aware Touch Panel on page 45).

In auto-switching mode, switching selection is performed based on either last connected or
priority input:

• In last connected mode, if the signal on the current input is lost, VS-411XS automatically
selects the last connected input, (the delay depends on a configurable timeout).

• In priority mode, when the input sync signal is lost for any reason, the input with a live
signal and next in priority is selected automatically, (the delay depending on the
configurable signal-lost timeout, (see Setting Auto Switching Priorities on page 34).

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Principles of Operation

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IP-Driven CEC Signals Routing via Built-in Control

Gateway

VS-411XS sends CEC commands from a control system, connected by LAN, via the
VS-411XS built-in control gateway, to control devices that are connected to the VS-411XS

HDMI output and the selected input.
The built-in control gateway sends the control commands to the connected controlled devices,

and sends their received responses to the control system when DIP-switch 3 is enabled
(see Setting DIP-Switches on page 15).

Figure 8 shows the VS-411XS built-in control gateway connection. A control system

supporting CEC-over-IP (such as Kramer Control) is connected to the Ethernet port via LAN.
The control system sends CEC commands to the selected input (IN 1, in this example) and
the output, and receives responses from them.

Figure 8: CEC Signals via Control Gateway

Built-in CEC gateway ON/OFF configuration and management (such as the CEC members
logical addresses view) is performed via web-UI (see Define CEC Gateway Settings
on page 29) and DIP-switches (see Setting DIP-Switches on page 15) for CEC notification
settings.

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VS-211XS, VS-411XS – Principles of Operation

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Maestro Built-in Control and Automation Configuration

The VS-411XS built-in Maestro control and automation enables configuring triggers to simply
create a sequence of actions that are carried out following trigger activation (see Configuring

Device Control and Automation on page 41).

Thanks to out-of-the-box default configuration, VS-411XS is ready to control the following
typical room configuration that can be controlled via several Maestro triggers.

Figure 9: Typical Room Configuration

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VS-211XS, VS-411XS – Principles of Operation

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This room includes a podium, a side table, a projector, speakers, a projector screen, room
blinds and so on, as follows:

On the side table:

• Three sources connected to VS-411XS HDMI inputs (for example,
the Room PC, or a plugged-in device to connect to the K-Spider

adapter cable).

• A KT-107 touch panel supporting Kramer aware and connected to
the LAN.

• Under the side
table:

• VS-411XS and FC-28 IP control gateway.

• On the podium:

• A BYOD source connected, via K-Spider adapter cable, to

WP-871xr DGKat transmitter that is connected to the PT-872xr

receiver.

• Remote buttons connected to the remote contact closure pins on the

VS-411XS.

• Next to the door
near the entrance:

• Remote buttons connected to the remote contact closure pins on the

VS-411XS.

• In the room:

• VS-411XS HDMI output is connected to a projector via PT-3H2 HDMI

extender, and audio output is connected to the Tavor 5-O speakers.

• The window blinds and projector screen are connected to GPIO/relay
pins on the FC-28 IP control gateway.

• LAN connections

• VS-411XS, FC-28 IP control gateway, KT-107, and a Kramer

Network control system.

VS-411XS, built-in Maestro configuration enables almost immediate control over these

elements for different scenarios, once all the elements in the room are connected (with
minimal settings via built-in Maestro automation embedded web pages, such as device­specific IP addresses, see Configuring Device Control and Automation on page 41).

For example, the remote button on the podium, connected to the contact closure pin on

VS-411XS, is defined as a trigger for starting a presentation.

Once the button is pressed, the PresentationStart, built-in script, runs a series of actions
such as unmuting the audio and video outputs, turning the projector ON via CEC, lowering the
screen rolling the blinds down, etc.

In this example, the projector is turned on via the CEC-TV port, relays on the FC-28 are
activated via the Non-serial-onGW port (by defining the gateway IP address), and audio and
video are unmuted by the internal port.

Factory default triggers, Scenarios, actions and ports are listed in Default Automation settings
on page 62.

In addition to remote button triggers, the room can also be controlled via KT-107 touch panel
buttons (see Maestro Kramer Aware Touch Panel Control on page 14), or a control station
included in Kramer Network management (see

www.kramerav.com/product/kramer%20network).

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Principles of Operation

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Maestro Kramer Aware Touch Panel Control

VS-411XS Maestro room control and automation includes a built-in default configuration for

optional (purchased separately) Kramer Aware touch panel that includes all the essential
buttons enabling room control.

Figure 10: Default Kramer Aware Room Control Panel

You can add or remove elements from the panel (see Operating via Maestro Kramer Aware

Touch Panel on page 45) or start using it immediately following minimal settings.

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Operating and Controlling VS-411XS

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Operating and Controlling VS-411XS

Using Front Panel Buttons

Use the front panel to control VS-411XS. Press:

• IN buttons to select an input.

• VOL buttons to increase or decrease the buttons.

• MUTE to mute/unmute the audio output.

Setting DIP-Switches

The 4 DIP-switches located on the front panel are used for setting the switching mode and
for CEC notifications.

Figure 11: SETUP DIP-switches

All DIP-switches are set to Off (up) by default. DIP-switch changes take effect immediately.

#

Feature

Dip-Switch Settings

1

Switching
Mode

OFF (up) – Auto-switching mode.
ON (down) – Manual mode.

2

Auto-switching
Mode

OFF (up) – Last connected switching mode: the last detected active source is
auto-switched to the output.
ON (down) – Priority switching mode: the device switches the source with the
highest priority to the output.

3

CEC
Notifications

OFF (up) – CEC notifications enabled.
ON (down) – CEC notifications disabled.

4

Reserved for
Factory Use

It is mandatory to keep set to OFF (up).

2

3

1

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VS-211XS, VS-411XS – Operating and Controlling VS-411XS

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Using Contact Closure Remote Control Pins

The REMOTE terminal block connector includes input, volume and mute pins.
The contact closure remote control pins operate in a similar way to the front panel push

buttons. Using the contact closure remote control (also known as push-to-make momentary
contact) you can select an input, set the volume or mute the audio output.

If contact closure buttons are set to Custom (see Setting Remote Buttons on page 25) they
are used to activate triggers that are set via Maestro (see Configuring Device Control and

Automation on page 41).

You can connect remote, momentary-contact contact closure switches to the Remote 8-pin
terminal block connector to control the unit.

Figure 12: VS-211XS Remote Switches

Figure 13: VS-411XS Remote Switches

Connection

Function

IN

Select an input or alternatively activate custom triggers set up in Maestro:

VS-211XS: by momentarily connecting IN 1, IN 2, CST-1 and CST-2 to GND.

(Configured via the embedded web pages).

VS-411XS: by momentarily connecting IN 1, IN 2, IN 3 and IN 4 to GND.

(Configured via the embedded web pages).

VOL +

Increase audio output volume.

VOL-

Decrease audio output volume.

MUTE

Mute the output audio.

GND

Grounding connection.

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VS-211XS, VS-411XS – Operating and Controlling VS-411XS

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Acquiring and Discovering Plug-and-Play IP Address

By default, VS-411XS is DHCP-enabled, and the following Network settings are set:

• Fallback IP Address – 192.168.1.39

• Fallback Subnet Mask – 255.255.255.0

• Fallback Gateway – 192.168.1.1

To automatically acquire the IP address from DHCP server, connect VS-411XS to a LAN via
Ethernet.

When connecting the device to LAN, the device discovers the DHCP server and then a new
IP is acquired.

The fallback IP address (for first-time use) or the last-acquired IP address (for a device with
an IP address other than the default) are maintained until a new IP address is acquired via
DHCP server.

If DHCP server is not discovered, it attempts discovery every ~1 minute, while keeping
the current IP address (fallback or last-acquired).

To renew DHCP discovery, perform factory reset via the RESET button . Following reset
and web-UI factory reset, the last acquired IP address is auto enabled.

Discovering IP Address

You can discover the IP address via any of the following ways:

• Discovering IP Address via Ethernet on page 17.

• Discovering IP Address by Performing Factory Reset on page 18.

• Discovering IP Address Router: on page 18.

• Discovering IP Address via RS-232 on page 18.

Discovering IP Address via Ethernet

To discover the IP address via the Ethernet:

1. Connect your PC to the VS-411XS Ethernet port.

2. Browse to the device unique hostname (e.g., http://VS-411XS-0024) to view its web-UI
settings.

The Default hostname is: VS-411XS-xxxx (xxxx are the 4 last characters of the device
serial ID).

3. Click Device Settings and then select Communication tab.

4. View current IP address.

IP address is discovered via Ethernet.

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Operating and Controlling VS-411XS

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Discovering IP Address by Performing Factory Reset

To discover the IP address via factory reset:

1. Connect your PC to the VS-411XS Ethernet port (in point-to-point connection, with no
DHCP server connected).

2. Press RESET on the rear panel.

3. Browse to default fallback IP address to view its web-UI settings.

4. Click Device Settings and then select Communication tab.

5. View current IP address.

IP address is discovered via factory reset.

Discovering IP Address Router:

To discover the IP address via router:

1. Connect the VS-411XS Ethernet port to LAN subnet with a basic router supporting a
built-in DHCP server and router web-UI.

2. Open router web-UI to identify the device IP address via the router using its unique
hostname and/or its MAC address.

IP address is discovered via router.

Discovering IP Address via RS-232

To discover the IP address via RS-232:

1. Connect your PC to the VS-411XS RS-232 port (see Connecting to VS-411XS via RS-

232 on page 9).

2. Send the P3K #NET-IP?<CR> command (see Protocol 3000 Commands on page 70).

IP address is discovered via RS-232 port.

Operating via Ethernet

You can connect to VS-411XS via Ethernet using either of the following methods:

• Directly to the PC using a crossover cable (see Connecting Ethernet Port Directly to a

PC on page 19).

• Via a network hub, switch, or router, using a straight-through cable (see Connecting

Ethernet Port via a Network Hub on page 21).

If you want to connect via a router and your IT system is based on IPv6, speak to your IT
department for specific installation instructions.

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Operating and Controlling VS-411XS

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Connecting Ethernet Port Directly to a PC

You can connect the Ethernet port of VS-411XS directly to the Ethernet port on your PC using
a crossover cable with RJ-45 connectors.

This type of connection is recommended for identifying VS-411XS with the factory configured
default fallback IP address.

After connecting VS-411XS to the Ethernet port, configure your PC as follows:

1. Click Start > Control Panel > Network and Sharing Center.

2. Click Change Adapter Settings.

3. Highlight the network adapter you want to use to connect to the device and click Change
settings of this connection.
The Local Area Connection Properties window for the selected network adapter appears
as shown in Figure 14.

Figure 14: Local Area Connection Properties Window

4. Highlight either Internet Protocol Version 6 (TCP/IPv6) or Internet Protocol Version 4
(TCP/IPv4) depending on the requirements of your IT system.

5. Click Properties.
The Internet Protocol Properties window relevant to your IT system appears as shown in

Figure 15 or Figure 16.

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Figure 15: Internet Protocol Version 4 Properties Window

Figure 16: Internet Protocol Version 6 Properties Window

6. Select Use the following IP Address for static IP addressing and fill in the details as
shown in Figure 17.
For TCP/IPv4 you can use any IP address in the range 192.168.1.1 to 192.168.1.255
(excluding 192.168.1.39).

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Figure 17: Internet Protocol Properties Window

7. Click OK.

8. Click Close.

Connecting Ethernet Port via a Network Hub or Switch

You can connect the Ethernet port of VS-411XS to the Ethernet port on a network hub or
using a straight-through cable with RJ-45 connectors.

Configuring Ethernet Port

You can set the Ethernet parameters via the embedded Web pages.

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Using Embedded Web Pages

This section describes the VS-411XS embedded web pages which applies also to the

VS-211XS web pages.

VS-411XS can be operated remotely using the embedded Web pages. The Web pages are

accessed using a Web browser and an Ethernet connection.
Before attempting to connect:

• Perform the procedures in Operating via Ethernet on page 18.

• Ensure that your browser is supported.

The following operating systems and Web browsers are supported:

Operating Systems

Browser

Windows 10

Chrome (Recommended)

Firefox

Mac

Safari

iOS

Safari

Android

Chrome

Some features might not be supported by some mobile device operating systems.

VS-411XS enables performing the following:

• Selecting an Input on page 23.

• Adjusting Audio Output Volume on page 24.

• Viewing and Adjusting General Settings on page 24.

• Setting Remote Buttons on page 25.

• Loading and Saving Settings on page 25.

• Resetting Device on page 26.

• Defining IP Settings on page 27.

• Define CEC Gateway Settings on page 29.

• Setting Time and Date on page 30.

• Upgrading the Firmware on page 31.

• Setting Security on page 32.

• Setting Auto Switching Priorities on page 34.

• Setting Input Color Depth on page 34.

• Setting Output Audio Source for De-embedded Audio on page 35.

• Setting HDCP Support on page 35.

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• Setting Video Signal Timeouts on page 37.

• Managing EDID on page 38.

• Configuring Device Control and Automation on page 41.

• Viewing About Page on page 59.

To use the browser:

1. Open your Internet browser.

2. Type the IP number of the device, or its hostname, in the Address bar of your browser.
For example, the default fallback IP address or default host name (see Discovering IP

Address via Ethernet on page 17):

The device operation page appears.

Figure 18: Operation Page with Navigation List on Left

3. Click the tabs on the left side of the screen to access the relevant web page.

Selecting an Input

You can manually select an input. Manual selection via the front panel buttons or the
embedded webpage overrides the auto-switching mode.

To select an input:

1. Click Operation on the Navigation List.
The Operation page appears (Figure 18).

2. Click an IN button.

The input is selected and the button on the front panel is lit.

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Adjusting Audio Output Volume

You can adjust the VS-411XS output volume.

To adjust the audio output volume:

1. Click Operation on the Navigation List.
The Operation page appears (Figure 18).

2. Use the Output Volume slider to adjust the volume or enter audio level value in the text
box below the slider.

3. View audio mute status / (unmute/mute) or click to change the status.

The audio signal remains mute when decreasing the volume and unmutes automatically
when increasing the volume.

The output audio volume is adjusted.

Viewing and Adjusting General Settings

To view and adjust general settings:

1. Click Device Settings on the Navigation List.
The General tab in the Device Settings page appears.

Figure 19: Device Settings Page – General Settings

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2. Next to Unit Name, enter the device name and click Set.

3. View model name, firmware version and serial number.

General settings are viewed/set.

Setting Remote Buttons

You can define the function of the REMOTE contact closure pins (see Using Contact Closure

Remote Control Pins on page 16).

To define the REMOTE contact closure buttons:

1. Click Device Settings on the Navigation List.
The General tab in the Device Settings page appears (Figure 19).

2. Next to Remote Buttons, define button functionality.

▪ Preset – Maintains PINs default functionality.
▪ Custom – All PINs act as GPI/O inputs and are configured via Maestro

(see Configuring Device Control and Automation on page 41).

For VS-211XS, CST-1 and CST-2 are GPI/O inputs by default.

REMOTE PIN functionality is defined.

Loading and Saving Settings

VS-411XS enables saving the current configuration settings (such as all the Maestro settings,

auto-switching settings, audio level and audio settings, and so on) for easy configuration
duplication on similar systems or recall in the future.

Saving Configurations

To save a configuration:

1. Click Device Settings on the Navigation List.
The General tab in the Device Settings page appears (Figure 19).

2. Click Save.
The device saves the configuration and then the Download File message appears.

Figure 20: General Settings – Download File Message

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3. Click click here to download the file.

4. Click Close.

When using Chrome, the file is automatically saved in the Downloads folder.

Current Settings are Saved.

Loading Configurations

To load a configuration:

1. Click Device Settings on the Navigation List.
The General tab in the Device Settings page appears (Figure 19).

2. Click Load.
An Explorer window opens.

3. Select the required file and click Open.

The device is configured according to the saved preset.

Resetting Device

You can reset the device to its default parameters, including model name and network
settings (such as TCP/UDP port numbers, IP address and so on).

To reset the device to its factory default parameters:

1. Click Device Settings on the Navigation List.
The General tab in the Device Settings page appears (Figure 19).

2. Click Factory reset. The Communication warning appears.

Figure 21: General Settings – Communication Warning

3. Click OK.

Following factory reset, the device resets to DHCP ON. If no DHCP server is found, the
device falls back to its default fallback IP settings (see Acquiring and Discovering Plug-and-

Play IP Address on page 17 and Default Communication Parameters on page 62).

The device resets to its default parameters.

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Defining IP Settings

By default, VS-211XS is DHCP enabled (see Discovering IP Address on page 17 for
discovering the IP address). If a DHCP server is not available, the device falls-back to the
default IP address (see Default Communication Parameters on page 62). you can change the
IP settings as required via the embedded web pages.

Disabling DHCP

To Disable DHCP:

1. Click Device Settings on the Navigation List.

2. Select Communication tab.

Figure 22: Device Settings Page – Communication Tab

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3. Click OFF next to DHCP. The DHCP message appears.

Figure 23: Communication Tab-DHCP OFF Message

4. Check Custom IP (and enter the address) or Default IP.

5. Click Apply. The webpage reloads.

6. Enter the required IP settings.

7. Click Set.

DHCP is disabled.

Enabling DHCP

To enable DHCP

1. Click Device Settings on the Navigation List.

2. Select Communication tab.

3. Click ON next to DHCP. A communication warning appears.

Figure 24: Communication Tab – Communication Warning Message

4. Click OK.

DHCP is enabled.

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Changing TCP/UDP Port Numbers

By default, TCP/UDP port numbers are set to 5000/50000 respectively.

To change the port numbers:

1. Click Device Settings on the Navigation List (Figure 22).

2. Select Communication tab.

3. Enter the new port number or use the up/down arrows to set the new port number.

4. Click Set.

Port numbers have changed.

Define CEC Gateway Settings

VS-411XS built-in CEC gateway enables IP control of control system, via CEC messages, on

HDMI connected devices to the selected input and the output port (see IP-Driven CEC

Signals Routing via Built-in Control Gateway on page 11). The Members address list shows

the logical addresses of connected CEC-enabled devices.

By-default, CEC gateway is enabled.

To disable CEC gateway feature:

1. Click Device Settings on the Navigation List (Figure 22).

2. Select Communication tab.

3. Click CEC gateway OFF.

CEC gateway is disabled.

You can view the logical addresses of CEC-enabled devices that are connected via HDMI
output port to VS-411XS and click Refresh to refresh the list.

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Setting Time and Date

You can set a device time and date manually or Sync the device time and date to any server
around the world.

To set device time and date manually:

1. In the Navigation pane, click Device Settings.

2. Select the Time & Date tab. The Time & Date tab appears.

Figure 25: Device Settings Page – Time and Date Tab

3. Next to Use Time Server (NTP), click NO. Device time & date fields are enabled and
network fields are disabled.

4. Set the device date and time manually.

5. Select the time zone.

6. Click Save Changes.

The devices date and time are set.

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To sync device time and date to a server:

1. In the Navigation pane, click Device Settings.

2. Select the Time & Date tab. The Time & Date tab appears (Figure 25).

3. Next to Use Time Server (NTP), click YES to use time server (NTP).
Device Time & Date Fields are disabled, and network fields are enabled.

4. Type in server information:

▪ Enter the address.
▪ Set sync schedule.

5. Click Save Changes.

The devices date and time are synchronized to the server address entered.

Upgrading the Firmware

As features are added, new firmware versions are released for downloading on the Kramer
website.

To upgrade the firmware:

1. In the Navigation pane, click Device Settings.

2. Select the FW Upgrade tab. The FW Upgrade tab appears.

Figure 26: Device Settings Page – Firmware Upgrade tab

3. Click Update. The Windows Browser opens.

4. Browse to the required file and click Open. The firmware file name is displayed in the
Firmware Upgrade tab.

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5. Click Start Upgrade. The firmware file is loaded, and a progress bar is displayed.

Do not interrupt the process or the VS-411XS may be damaged.

6. When the process is complete reboot the device.

The firmware is upgraded.

You can upgrade firmware for multiple VS-411XS devices installed in the organization via
Kramer Network.

Setting Security

The Security tab enables activating device security and defining logon authentication details.
When device security is enabled, web page access requires authentication upon initial landing
on operation page. The default password is Admin. The upper right corner of the webpage
displays or indicating whether authentication is required. By default, security is enabled.

To disable security:

1. In the Navigation pane, click Device Settings.

2. Select Security tab. The Security tab appears.

Figure 27: Device Settings – Security Enabled

3. Click Disabled. A Confirmation message appears.

Figure 28: Security Tab – Confirmation Message

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4. Enter the Password (Admin, by default).

5. Click OK. The password fields disappear, and the upper right icon changes to .

Security is disabled.

To enable security:

1. In the Navigation pane, click Device Settings.

2. Select Security tab.

Figure 29: Device Settings – Security Tab

3. Click Enabled. A warning message appears.

Figure 30: Security Tab – Warning Message

4. Click OK. The web page refreshes, and the password fields are visible.

5. If required, type the current password and new password twice and click Change.
The upper right icon changes to .

Security is enabled.

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Setting Auto Switching Priorities

By default, VS-411XS is set via the SETUP DIP-switches (see Setting DIP-Switches
on page 15) to auto-switching, last-connected switching mode. You can view current
switching mode and change switching priorities (applicable to Priority mode only) via the
embedded web pages.

To change switching priorities:

1. In the Navigation pane, click Video & Audio Settings.

2. View the video selection mode.

3. Drag and drop inputs to set which inputs get higher priority.

Figure 31: Dragging Input to Change Priority

The video inputs priority changes.

Setting Input Color Depth

VS-411XS enables setting the color depth per input.

To Set the Color Depth on an input:

1. In the Navigation pane, click Video & Audio Settings.

2. Next to each input, click one of the following:

▪ Follow Output (default), to follow the output color depth.
▪ Force 8-bit color graphics.

Figure 32: Video & Audio Settings – Color Depth

Color Depth is defined.

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Setting Output Audio Source for De-embedded Audio

2-channels of non-encrypted output HDMI audio are de-embedded and are output to the
AUDIO OUT .

To set output audio source:

1. In the Navigation pane, click Video & Audio Settings.

2. Next to De-embedded audio output, click one of the following:

▪ Forward (default), to output audio of the switched HDMI input, forward to the display.
▪ ARC, to output HDMI ARC (Audio Return Channel) audio, returned backwards from

the display.

Figure 33: Video & Audio Settings – Audio ARC

• ARC signal passes between the output display and the switched input source (excluding

VS-411XS IN 4).

• The audio source is output to the speakers connected to AUDIO OUT in parallel to its traversal
to/from the display.

Output audio source is set.

Setting HDCP Support

There are video sources (e.g., some Apple devices) that automatically switch to HDCP
protected mode if connected to a device that supports HDCP (e.g. VS-411XS) protection. You
can set HDCP support modes on both the inputs and the output.

For example, if an acceptor connected to VS-411XS output does not support HDCP
protection, you might want to disable input HDCP support, so that the video source does not
auto-switch to HDCP-protected mode and driving no video display on the output acceptor.

Other HDCP support options are available, allowing flexible support according to HDCP
compatibility needs between the input sources and output acceptor.

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To set input HDCP support:

1. In the Navigation pane, click Video & Audio Settings.
The Video & Audio Settings page appears.

2. Click Enabled (default)/ Disabled for each input.

Figure 34: Video & Audio Settings – HDCP Support

Input HDCP support is set.

To set output HDCP support:

1. In the Navigation pane, click Video & Audio Settings.
The Video & Audio Settings page appears.

2. Click Always On /Follow In (default).

Output HDCP support is set.

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Setting Video Signal Timeouts

VS-411XS enables setting the time delay before triggering auto-switching and display

auto-sleep entry.

To set the timeout for auto-switching video inputs if signal is lost:

1. In the Navigation pane, click Video & Audio Settings.

2. Under “When the HDMI signal is lost, leave 5V power ON and delay switching for"
set the delay time 0-905 seconds (where 0 is no timeout, 10 is the default).

Figure 35: Video & Audio Settings – Timeouts

3. Click Set Timeout.

Auto-switching on signal-lost timeout is set.

To set the timeout for auto-switching video inputs for unplugged HDMI cable:

1. In the Navigation pane, click Video & Audio Settings.

2. Under “When the HDMI cable is unplugged, delay switching for"
set the delay time 0-905 seconds (where 0 is no timeout and the default).

3. Click Set Timeout.

Auto-switching on cable-unplug timeout is set.

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To set display auto-sleep entry no AV signal is detected:

1. In the Navigation pane, click Video & Audio Settings.

2. Next to “5V Power off timeout” click Enabled. The timeout field beneath the button is
enabled.

Figure 36: Video & Audio Settings – 5V Power Off Timeout

3. Under “When all video signals are lost, delay 5V power off for" set the delay time from
30-60,000 seconds (where 900 is the default).

Display auto-sleep entry timeout is set.

Managing EDID

VS-411XS enables copying EDID data to either one or several inputs (for use by the

connected sources) from the following EDID sources:

• Inputs

• Output

• Default EDID

• Custom EDID data file

When the status of an EDID changes on the device (caused by outputs being exchanged),
the display is not updated automatically. In the browser, click Refresh to update the display.

An input must be connected to the device to read the EDID from a connected output. If a
video signal is not detected on the input, the output is disabled and the EDID cannot be read.

The selected EDID can be copied to the selected input/s.

View the currently selected EDID source Bytemap by clicking Bytemap on the right side.

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To copy an EDID from an output / input to an input:

1. In the Navigation pane, click EDID Management.

2. Select the EDID source (for example, the output).

If you are reading EDID from an output, make sure that that output is connected to
an acceptor.

3. Select one or more inputs.

Figure 37: EDID Management Page – Copying EDID from the Output

4. Click COPY.

The EDID is copied to the selected inputs.

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To read the EDID from the default EDID:

1. In the Navigation pane, click EDID Management.

2. Click Default.

3. Select one or more inputs.

Figure 38: EDID Management Page – Copying Default EDID

4. Click COPY.

The default EDID is copied to the selected inputs.

To import a customized EDID file:

1. In the Navigation pane, click EDID Management.

2. Click Custom. The Windows Browser opens.

3. Select the custom EDID file and click Open. The file is selected.

4. Select one or more inputs and click COPY.

The custom EDID file is copied to the selected inputs.

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Configuring Device Control and Automation

Use the Automation page to access built-in Kramer Maestro V1.5 room control and
automation. Maestro is a powerful built-in tool that enables you to configure triggers for room
control and automation scenarios without the need for complicated programming. To use
Maestro control and automation, you need to define triggers that, upon an event, will execute
scripts which include a sequence of actions (commands, which can appear in different
scenarios) that will be carried out via any defined ports.

Download the Kramer Maestro User Manual from the Kramer web site at

www.kramerav.com/downloads/VS-211XS or www.kramerav.com/downloads/VS-411XS to

learn how to use Kramer Maestro.

Note that all the ports, actions and triggers that are relevant to VS-411XS are included in the

Kramer Maestro, as well as ports, actions and triggers that are relevant to other Kramer

devices.

Configuring Ports

Maestro enables configuring the ports used to control specific room devices.

Figure 39: Automation Page – Ports List

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In this example, VS-411XS is connected to Kramer FC-28 control gateway (optional,
purchased separately). FC-28 includes various serial and non-serial ports and is set, for
example, to IP Address 192.168.1.40.

VS-411XS includes the following default ports:

Port Name

Type

Port Properties

Port Description

Comments

WOL-Echo

WOL

7

WOL-Discard

WOL

9

Internal

Internal

Enabling actions on the device
itself, such as switching an

input.

CEC-TV

CEC

0

Enabling actions such as display
on/off.

CEC-Broadcast

CEC

15

Non-Serial-on-GW

TCP

192.168.1.40,
5000

Gateway Non­serial ports

For example, Relay, GPIO and
IR control on the FC-28
gateway.

You can add ports to Maestro (see www.kramerav.com/downloads/VS-211XS) for example, if

VS-411XS is connected to FC-28, you can add, for example, gateways for the two RS-232

serial ports on the FC-28.

Port Name

Type

Port Properties

Port Description

Comments

Display-Serial1-on-GW

TCP

192.168.1.40,
5001

FC-28 gateway;

RS-232 1 port

Serial 2-on-GW

TCP

192.168.1.40,
5002

FC-28 gateway:

RS-232 2 port

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Configuring Actions

In the Actions tab you can create new commands, and also view and edit the default
commands (see Actions List on page 62) that are device specific.

Figure 40: Automation Page – Actions List

You can add actions by duplicating an action from the list of built-in actions and changing it as
required, or by a creating new action altogether (see www.kramerav.com/downloads/VS-

211XS).

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Configuring Scripts

A script includes several actions. You can add commands to an existing script, create new
scripts or use the available built-in scripts (see Scripts List on page 64). For example, click the
PresentationStart script to view its list of actions.

Figure 41: Automation Page – Scripts List

You can add, delete, or change the order of the actions in the list.

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Configuring Triggers

The trigger is a predefined event that, when activated, causes the script associated to it to
run. For example, click the built-in First_IN_Plugged trigger that triggers the PresentationStart
script so that when an active input signal is detected, the PresentationStart script runs
automatically. See default list of triggers in (see Triggers List on page 66).

Figure 42: Automation Page – Triggers List

You can add, delete, or modify a trigger (see www.kramerav.com/downloads/VS-211XS).

Operating via Maestro Kramer Aware Touch Panel

You can control VS-411XS via any of Kramer’s Kramer Aware app. touch panels (for
example, KT-1010).

Kramer touch panels are purchased separately.

VS-411XS enables performing the following actions:

• Viewing and carrying out actions via the control panel in the Automation Page.

• Editing the device control panel.

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Viewing and Executing Actions Via Maestro Control Panel

Before connecting to a designated Kramer Aware touch panel, you can view the Maestro
default control panel and ensure the buttons are active and are suited for your needs.

To view and execute actions via the control panel:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab (by-default, in Action mode). The default VS-411XS Maestro Room
Control panel appears.

Figure 43:Automation Page – Panel Tab

The resolution of the panel fits the designated Kramer Aware touch-panel, therefore
it appears in large-scale.

3. Perform the following actions:

▪ Click meeting Start / End to prepare the room for a meeting (as specified in the

Maestro scripts).

▪ Switch one of the four inputs.
▪ Control room blinds and screen Up / Down.
▪ Play and control a presentation.
▪ Control the audio output.

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Configuring Device Control Panel

The default Maestro room control panel items can be configured to suit your needs. Each item
on the panel can be modified and new items can be added. The Edit Panel window includes a
display of the current Maestro control panel, the properties area to the right, the Object List
below and three Add buttons to add new items to the panel next to the Object List.

The VS-411XS Room Control Panel enables performing the following actions:

• Selecting Panel Model on page 48.

• Setting Panel Background on page 49.

• Defining Panel Configuration Grid on page 49.

• Modifying a Button on page 49.

• Modifying Text on page 51.

• Modifying a Frame on page 53.

• Adding a New Button on page 54.

• Adding a New Text Field on page 56.

• Adding a New Frame on page 57.

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Selecting Panel Model

To select the panel model:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The default VS-411XS Maestro Room Control panel appears (see

Figure 43).

3. Click Edit. Edit Panel window appears, showing the General Properties area.

You can also access General Properties by clicking the background panel area.

Figure 44: Automation Page – Editing Panel Window

4. From Panel Model drop-down list (in General Properties), define the panel model.
If Custom is selected, set Panel Size (in pixels).

5. Click Save Changes.

Panel model is defined.

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Setting Panel Background

You can select the background color and configure the background pattern.

To configure the panel background:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The default VS-411XS Maestro Room Control panel appears (see

Figure 43).

3. Click Edit. Edit Panel window appears (see Figure 44).

4. In General Properties area set the Background Type:

▪ Solid – Click Background Color button to select the color.
▪ Gradient – Click Gradient color buttons to select the gradient.
▪ Pattern – Select the pattern colors, type, and sizes.
▪ Image – Click Upload Image button to select an image file.

Defining Panel Configuration Grid

The background grid helps align each configured item in the panel. You can show and hide
the grid and select its color for your convenience.

To define the grid:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The default VS-411XS Maestro Control Panel appears (see

Figure 43).

3. Click Edit. Edit Panel window appears (see Figure 44).

4. Click Show to show grid.

5. From Grid Type drop-down box, select the grid color.

The configuration grid is defined.

Modifying a Button

The default device control panel includes several buttons (for example, the Volume Up button)
that can be modified.

To modify a button:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The VS-411XS Maestro Control Panel appears (see Figure 43).

3. Click Edit. Edit Panel window appears (see Figure 44).

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4. Click the relevant button (in this example, Volume UP appears in the Object List).
Volume UP button is selected in the device control panel.

Figure 45: Edit Panel – Volume Up button Selected

The Properties (Button) and Volume UP Object list appear:

Figure 46: Edit Panel – Properties (Button) Area

5. Next to Volume UP, do any of the following:

▪ Click to duplicate the button.
▪ Click to remove the button.

6. In the Properties (Button) area, perform any of the following actions:

▪ Click to copy the selected button properties (Fill, Icon Color, Label Size and Color

Border Color, Border Width and Color, and Border Radius).

▪ Click to paste button properties to a selected frame.
▪ Change the button name.
▪ Select the script to run when this button is pressed.
▪ Set the position of the button by moving the button (or by entering the x, y position).
▪ Enter button Size to change h and w button size (or use up/down arrows).

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▪ Click the Fill color button to change the button color.
▪ Change the button Icon and select its Color.
▪ Click Show/Hide to show or hide the frame.
▪ Enter Border Width to change the button border width (or use up/down arrows).
▪ Click border Color button to select border color.
▪ Enter Border Radius to change the border edge radius (or use up/down arrows).

7. Click Save Changes.

This button is configured.

Modifying Text

The Maestro Control panel includes Text (for example, Presentation). You can modify a
button, using the Panel Edit tab.

To modify the text:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The VS-411XS Maestro Control panel appears (see Figure 43).

3. Click Edit. Edit Panel window appears (see Figure 44).

4. Click the relevant Text Field, for example, Presentation (in this example, Presentation
appears in the Object List).

Figure 47: Edit Panel – Text Field Selected

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The Properties (Text Field) and NewTextField Object list appear:

Figure 48: Edit Panel – Properties (Text Field) Area

5. Next to Presentation, do any of the following:

▪ Click next to duplicate the text field.
▪ Click to remove the text field.

6. In the Properties (Text Field) area, perform any of the following actions:

7. Perform any of the following actions:

▪ Click to copy the selected text field properties (Caption Size, Caption and Fill

Color, Border Width and Color, and Border Radius).

▪ Click to paste button properties to a selected Text Field.
▪ Change the text field name.
▪ Set the position of the button by moving the button (or by entering the x, y position).
▪ Enter the caption.
▪ Enter Caption Size (or use up/down arrows).
▪ Click the Caption and Fill colors to change them.
▪ Change the button Icon and select its Color.
▪ Click Border Color button to select border color.
▪ Enter Border Width to change the border width (or use up/down arrows).
▪ Enter Border Radius to change the border edge radius (or use up/down arrows).

8. Click Save Changes.

Presentation text field is configured.

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Modifying a Frame

The default Maestro Control panel includes several frames (for example, the Video Frame)
that can be modified via the Edit Panel tab.

To modify a frame:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The VS-411XS Maestro Room Control panel appears (see

Figure 43).

3. Click Edit. Edit Panel window appears (see Figure 44).

4. Click the relevant frame (in this example, Switch Frame appears in the Object List).
Video frame is selected in the control panel.

Figure 49: Edit Panel – Video Frame Selected

The Properties (Frame) and Video Frame Object list appear:

Figure 50: Edit Panel – Properties (Button) Area

5. Click next to Video Frame to remove the frame from the panel.

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6. In the Properties (Frame) area, perform any of the following actions:

▪ Click to copy the selected frame properties (Fill, Border Color, Border Width and

Border Radius).

▪ Click to paste frame properties to a selected frame.
▪ Change the frame Name.
▪ Set the position of the frame by moving it (or by entering the x, y coordinates).
▪ Enter frame size (or click Size up/down arrows to change h and w frame size).
▪ Click the Fill color button to change the frame color.
▪ Click the Border Color button to change the border color.
▪ Enter Border Width to change the border width (or use up/down arrows).
▪ Enter Border Radius to change the border edge radius (or use up/down arrows).
▪ Click Show/Hide to show or hide the frame.

7. Click Save Changes.

The frame is configured.

Adding a New Button

The buttons in the Maestro Control panel are designed to carry out an assigned script to run
when that button is pressed.

To add a new button:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The default VS-411XS Maestro Control panel appears (see

Figure 43).

3. Click Edit. The Edit panel appears (see Figure 44).

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4. Click (add a button object) to add a new button to the panel. A new button is added
to the top left side of the panel.

Figure 51: Adding a New Button

5. Enter the button name. For example, use “Meeting Off” to turn off the devices in the
room when a meeting ends.

6. Assign a script (for example, Restart) to this button from the drop-down list.

Figure 52: New Button – Assigning a Script

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7. Design the button appearance by selecting the button:

▪ Position and size.
▪ Background fill.
▪ Icon and icon color.

8. Click Show/Hide to show or hide the button.
When showing the Caption, define label text, size, and color.

9. Enter the Label, label size and color.

10. Define the border width, color, and radius.

11. Click Save Changes.

A new button is added.

Adding a New Text Field

The Text Field in the Maestro Control panel is designed to give a title to a group of buttons.

To add a new text field:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The default VS-411XS Maestro Control panel appears (see

Figure 43).

3. Click Edit. The Edit panel appears (see Figure 44).

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4. Click (add a text field) to add a new text field to the panel. A new text field is added
to the top left side of the panel.

Figure 53: Adding a New Text Field

5. Enter the text field name. For example, use “Meeting Space” to define meetings on/off
area.

6. Enter the text caption.

7. Design the text field appearance by selecting its:

▪ Position and size.
▪ Caption color and background fill.
▪ Border width, color and radius.

8. Click Save Changes.

A new text field is added.

Adding a New Frame

The frame in the Maestro Control panel is designed to encircle a group of buttons.

To add a new frame:

1. In the Navigation pane, click Automation. The Automation page appears (see

Figure 39).

2. Click the Panel tab. The default VS-411XS Maestro Control panel appears (see

Figure 43).

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3. Click Edit. The Edit panel appears (see Figure 44).

4. Click (add a frame) to add a new frame to the panel. A new frame is added to the top
left side of the panel.

Figure 54: Adding a New Frame

5. Enter the frame name. For example, use “Meeting frame” to define meetings on/off area.

6. Design the frame appearance by selecting its:

▪ Position and size.
▪ Border color and background fill.
▪ Border width and radius.

7. Click Show/Hide to show or hide the frame. When showing the Caption, define:

▪ Caption text and size.
▪ Caption text color, background color and border color.
▪ Caption offset.

8. Click Save Changes.

A new frame is added.

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Viewing About Page

View the Web page version and Kramer Electronics Ltd details in the About page.

Figure 55: The About Page

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Firmware Upgrade

Use the Kramer K-UPLOAD software to upgrade the firmware via IP or RS-232, or use the
embedded web pages (see Upgrading the Firmware on page 31).

The latest version of K-UPLOAD and installation instructions can be downloaded from our
website at: www.kramerav.com/support/product_downloads.asp.

When upgrading the firmware via RS-232, we recommend that you temporarily disconnect
from LAN.

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Technical Specifications

Inputs

VS-211XS: 2 HDMI

VS-411XS: 4 HDMI

On a female HDMI connector
Outputs

1 HDMI

On a female HDMI connector

1 Balanced Stereo Line Level

On a 5-pin terminal block connector

Ports

1 RS-232

On a 3-pin terminal block

Remote Contact Closure

On an 8-pin terminal block connector

Ethernet

On an RJ-45 female connector

Video

Max Data Rate

17.82Gbps (5.94Gbps per graphic channel)

Max Resolution

4@60Hz (4:4:4)

Compliance

HDR10 as specified in HDMI 2.0, HDCP 2.2

Controls

Front Panel

SETUP DIP-switches

Input selection, volume, and mute buttons

Indication LEDs

Front Panel

Input LEDs

Mute LED

Out LED

On LED

Power

Consumption

5V DC, 810mA

Source

5V DC, 4A

Environmental
Conditions

Operating Temperature

0° to +40°C (32° to 104°F)

Storage Temperature

-40° to +70°C (-40° to 158°F)

Humidity

10% to 90%, RHL non-condensing

Regulatory
Compliance

Safety

CE, UL

Environmental

RoHs, WEEE

Enclosure

Size

DemiTOOLS

Type

Aluminum

Cooling

Convection Ventilation

General

Net Dimensions (W, D, H)

19cm x 6cm x 2.7cm
(7.5" x 2.4" x 1.1")

Shipping Dimensions (W, D, H)

34.5cm x 16.5cm x 5.2cm
(13.6" x 6.5" x 2")

Net Weight

0.32kg (0.7lbs) approx.

Shipping Weight

0.79kg (1.7lbs) approx.

Accessories

Included

Power adapter and cord

Specifications are subject to change without notice at www.kramerav.com

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Default Communication Parameters

RS-232

Baud Rate:

115,200

Data Bits:

8

Stop Bits:

1

Parity:

None

Command Format:

ASCII

#ROUTE 1,1,2<CR>

#ROUTE 1,1,2<CR>

IP (DHCP set to ON)

Fallback IP Address:

192.168.1.39

Fallback Subnet Mask:

255.255.255.0

Fallback Gateway:

192.168.1.1

UDP Port #:

50000

TCP Port #:

5000

User/Password:

Admin/Admin

Full Factory Reset

Web pages

Device Settings > General Settings > Factory reset
This resets device parameters to their factory default values, excluding IP
parameters

RESET button

Press briefly to restart the device.
Press and hold (5 seconds) to fully reset the device parameters to their
default values, including IP parameters.

Default Automation settings

Ports List

Port Name

Type

Port Properties

Port Description

Comments

WOL-Echo

WOL

7

WOL-Discard

WOL

9

Internal

Internal

Enabling actions on the device
itself, such as switching an

input.

CEC-TV

CEC

0

Enabling actions such as display
on/off.

CEC-Broadcast

CEC

15

Non-Serial-on-GW

TCP

192.168.1.40,
5000

Gateway Non­serial ports

For example, Relay, GPIO and
IR control on the FC-28

gateway (optional, purchased
separately).

Actions List

Action Name

Commands List

On Port

Comments

GW-IO1-Config

#GPIO-CFG 1,1,1,0

Non-Serial-on­GW

GPIO 1 => Blinds up/down

GW-IO1-Setup

#GPIO-STATE 1,0

GPIO1 initialize

GW-IO2-Config

#GPIO-CFG 2,1,1,0

GPIO 2 => For future use

GW-IO2-Setup

#GPIO-STATE 2,0

GPIO2 initialize

GW-Relay1-Setup

#RELAY-STATE 1,0

Relay 1 => Screen up/down

GW-Relay2-Setup

#RELAY-STATE 2,0

Relay 2 => For user

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Action Name

Commands List

On Port

Comments

GW-Serial1-Setup

#UART 1,9600,8,0,1

Optional display control (in
addition to CEC)

GW-Serial2-Setup

#UART 2,9600,8,0,1

Extra serial control

Switch-IN1

#ROUTE 1,1,1\x0D

Device-internal

Switch-IN2

#ROUTE 1,1,2\x0D

Switch-IN3

#ROUTE 1,1,3\x0D

VS-411XS only

Switch-IN4

#ROUTE 1,1,4\x0D

VS-411XS only

V-Out-Mute

#VMUTE 1,1\x0D

Display sleep

V-Out-Unmute

#VMUTE 1,0\x0D

Display wake-up

A-Out-Volume-Up

#AUD-LVL 1,1,++\x0D

Audio output port action
A-Out-Volume-Down

#AUD-LVL 1,1,--\x0D

A-Out-Mute

#MUTE 1,1\x0D

A-Out-Unmute

#MUTE 1,0\x0D

Screen-Up

#RELAY-STATE 1,0

Non-Serial-on­GW

Screen-Down

#RELAY-STATE 1,1

Blinds-Up

#GPIO-STATE 1,0

Blinds-Down

#GPIO-STATE 1,1

CEC-Power-On

0x04

CEC-TV

CEC-Power-Off

0x36

CEC-Broadcast

Notify-Restart

#ALERT
ERROR,’Device has
restarted’

Local serial port,
Kramer Network

TCP/UDP port

Notify-MeetingStart

#ALERT OK,’Meeting
has started’

Notify-MeetingEnd

#ALERT OK,’Meeting
has ended’

Notify-PresentationStart

#ALERT
OK,’Presentation
has started’

Notify-PresentationPause

#ALERT
OK,’Presentation
paused’

Notify­PresentationResume

#ALERT
OK,’Presentation
resumed’

Notify-PresentationEnd

#ALERT
OK,’Presentation
has ended’

Notify-CleaningStart

#ALERT OK,’Room
cleaning has
started’

Notify-CleaningEnd

#ALERT OK,’Room
cleaning has ended’

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Scripts List

Script Name

Actions List

Relevant Ports

Comment

GW-Initialization

GW-IO1-Config
GW-IO1-Setup
GW-IO2-Config
GW-IO2-Setup
GW-Relay1-Setup
GW-Relay2-Setup
GW-Serial1-Setup
GW-Serial2-Setup

Non-Serial-on-GW,
Non-Serial-on-GW,
Non-Serial-on-GW,
Non-Serial-on-GW,
Non-Serial-on-GW,
Non-Serial-on-GW,
Display-Serial1-on-GW,
Serial2-on-GW

IR => Undefined, available for IR
control

Switch IN1

Switch-IN1

Internal

Touch button

Switch IN2

Switch-IN2

Internal

Touch button

Switch IN3

Switch-IN3

Internal

Touch button

Switch IN4

Switch-IN4

Internal

Touch button

Screen Up

Screen-Up
Wait 0sec

Non-Serial-on-GW,

-

Touch button

Screen Down

Screen-Down
Wait 0sec

Non-Serial-on-GW,

-

Touch button

Blinds Up

Blinds-Up
Wait 0sec

Non-Serial-on-GW,

-

Touch button

Blinds Down

Blinds-Down
Wait 0sec

Non-Serial-on-GW,

-

Touch button

Display On

V-Out-Unmute
Wait (0)
CEC-Power-On

Internal,

­CEC-TV

Trigger

Display Off

V-Out-Mute
Wait (900)
CEC-Power-Off

Internal,

­CEC-Broadcast

Trigger

Restart

Wait 2sec
V-Out-Mute
A-Out-Mute
Notify-Restart
GW-IO1-Config
GW-IO1-Setup
GW-IO2-Config
GW-IO2-Setup
GW-Relay1-Setup
GW-Relay2-Setup
GW-Serial1-Setup
GW-Serial2-Setup
Wait 1sec
CEC-Power-Off
Screen-Up
Blinds-Up
Wait 0sec

­Internal,
Internal,
Internal,
Non-Serial-on-GW,
Non-Serial-on-GW,
Non-Serial-on-GW,
Non-Serial-on-GW,
Non-Serial-on-GW,
Non-Serial-on-GW,
Display-Serial1-on-GW,
Serial2-on-GW,

­CEC-Broadcast,
Non-Serial-on-GW,
Non-Serial-on-GW,

-

Trigger

Meeting Start

V-Out-Mute
A-Out-Mute
CEC-Power-Off
Screen-Up
Blinds-Up
Notify-MeetingStart
Wait 0sec

Internal,
Internal,
CEC-Broadcast,
Non-Serial-on-GW,
Non-Serial-on-GW,
Internal,

-

Remote-trigger & Touch button

Presentation
Start

V-Out-Unmute
A-Out-Unmute

Internal,
Internal,

Trigger + Remote-trigger & Touch
button

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Script Name

Actions List

Relevant Ports

Comment

CEC-Power-On
Screen-Down
Blinds-Down
Notify-PresentationStart
Wait 0sec

CEC-TV,
Non-Serial-on-GW,
Non-Serial-on-GW,
Internal,

-

Presentation
Pause

V-Out-Mute
A-Out-Mute
Notify­PresentationPause
Wait 0sec

Internal,
Internal,
Internal,

-

Trigger & Touch button

Presentation
Resume

V-Out-Unmute
A-Out-Unmute
Notify­PresentationResume
Wait 0sec

Internal,
Internal,
Internal,

-

Touch button
Audio Volume
Up

A-Out-Volume-Up

Internal

Touch button

Audio Volume
Down

A-Out-Volume-Down

Internal

Touch button

Audio Mute

A-Out-Mute

Internal

Touch button

Audio Unmute

A-Out-Unmute

Internal

Touch button

Presentation
End

V-Out-Mute
A-Out-Mute
CEC-Power-Off
Screen-Up
Blinds-Up
Notify-PresentationEnd
Wait 0sec

Internal,
Internal,
CEC-Broadcast,
Non-Serial-on-GW,
Non-Serial-on-GW,
Internal,

-

Remote-trigger & Touch button

Meeting End

V-Out-Mute
A-Out-Mute
CEC-Power-Off
Screen-Up
Blinds-Up
Notify-MeetingEnd
Wait 0sec

Internal,
Internal,
CEC-Broadcast,
Non-Serial-on-GW,
Non-Serial-on-GW,
Internal,

-

Remote-trigger + Schedule-trigger
& Touch button

Cleaning Start

V-Out-Mute
A-Out-Mute
CEC-Power-Off
Screen-Up
Blinds-Up
Notify-CleaningStart
Wait 0sec

Internal,
Internal,
CEC-Broadcast,
Non-Serial-on-GW,
Non-Serial-on-GW,
Internal,

-

Remote-trigger

Cleaning End

V-Out-Mute
A-Out-Mute
CEC-Power-Off
Screen-Up
Blinds-Up
Notify-CleaningEnd
Wait 0sec

Internal,
Internal,
CEC-Broadcast,
Non-Serial-on-GW,
Non-Serial-on-GW,
Internal,

-

Remote-trigger

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Triggers List

Trigger Name

Description

Triggered Script

Comment

Power On

Device powered on

Restart

This recommended trigger is
NOT included in Maestro
default settings to prevent
undesired auto-triggering of its
associated script. You may
set the trigger accordingly
upon device installation or

later.

This script works well

when the room is inactive
(e.g. at night time, turning
off active TVs), but may
cause disruption when
running during actual

meetings.

First IN Plugged

1st HDMI input connected

Presentation Start

First ON

Last IN Unplugged

Last HDMI input
disconnected

Presentation Pause

Last Off

5V On
(Input detected)

When input activity is
detected

Display On

5V Off
(No input

detected)

When "delay power off"
timeout period expires with

no input activity

Display Off
Remote1 Press

1st remote button pressed

Meeting Start

Button Press

Remote2 Press

2nd remote button pressed

Presentation Start

Button Press

Remote3 Press

3rd remote button pressed

Presentation End

Button Press

Remote4 Press

4th remote button pressed

Meeting End

Button Press

Remote5 Press

5th remote button pressed

Cleaning Start

Button Press

Remote6 Press

6th remote button pressed

Cleaning End

Button Press

After Office Hours

Prescheduled event
occurred

Meeting End

This recommended trigger is
NOT included in Maestro
default settings to prevent
undesired auto-triggering of its
associated script. You can set
the trigger accordingly upon
device installation or later, and
customize the After Office
Hours duration according to

your needs.
For example, set After Office
Hours Day/Time scheduling
to:

Monday-to-Friday: 18:00
Saturday-Sunday: 00:00.

Default EDID

Model name............... VS-411X

Manufacturer............. KMR

Plug and Play ID......... KMR1200

Serial number............ 295-883450100

Manufacture date......... 2018, ISO week 255

Filter driver............ None

-------------------------

EDID revision............ 1.3

Input signal type........ Digital

Color bit depth.......... Undefined

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VS-211XS, VS-411XS – Technical Specifications

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Display type............. Monochrome/grayscale

Screen size.............. 520 x 320 mm (24.0 in)

Power management......... Standby, Suspend, Active off/sleep

Extension blocs.......... 1 (CEA-EXT)

-------------------------

DDC/CI................... n/a

Color characteristics

Default color space...... Non-sRGB

Display gamma............ 2.20

Red chromaticity......... Rx 0.674 - Ry 0.319

Green chromaticity....... Gx 0.188 - Gy 0.706

Blue chromaticity........ Bx 0.148 - By 0.064

White point (default).... Wx 0.313 - Wy 0.329

Additional descriptors... None

Timing characteristics

Horizontal scan range.... 30-83kHz

Vertical scan range...... 56-76Hz

Video bandwidth.......... 170MHz

CVT standard............. Not supported

GTF standard............. Not supported

Additional descriptors... None

Preferred timing......... Yes

Native/preferred timing.. 1920x1080p at 60Hz (16:9)

Modeline............... "1920x1080" 148.500 1920 2008 2052 2200 1080 1084 1089 1125 +hsync +vsync

Standard timings supported
720 x 400p at 70Hz - IBM VGA
720 x 400p at 88Hz - IBM XGA2
640 x 480p at 60Hz - IBM VGA
640 x 480p at 67Hz - Apple Mac II
640 x 480p at 72Hz - VESA
640 x 480p at 75Hz - VESA
800 x 600p at 56Hz - VESA
800 x 600p at 60Hz - VESA
800 x 600p at 72Hz - VESA
800 x 600p at 75Hz - VESA
832 x 624p at 75Hz - Apple Mac II
1024 x 768i at 87Hz - IBM
1024 x 768p at 60Hz - VESA
1024 x 768p at 70Hz - VESA
1024 x 768p at 75Hz - VESA
1280 x 1024p at 75Hz - VESA
1152 x 870p at 75Hz - Apple Mac II
1280 x 1024p at 75Hz - VESA STD
1280 x 1024p at 85Hz - VESA STD
1600 x 1200p at 60Hz - VESA STD
1024 x 768p at 85Hz - VESA STD
800 x 600p at 85Hz - VESA STD
640 x 480p at 85Hz - VESA STD
1152 x 864p at 70Hz - VESA STD
1280 x 960p at 60Hz - VESA STD

EIA/CEA-861 Information

Revision number.......... 3

IT underscan............. Supported

Basic audio.............. Supported

YCbCr 4:4:4.............. Not supported

YCbCr 4:2:2.............. Not supported

Native formats........... 1

Detailed timing #1....... 1920x1080p at 60Hz (16:10)

Modeline............... "1920x1080" 148.500 1920 2008 2052 2200 1080 1084 1089 1125 +hsync +vsync

Detailed timing #2....... 1920x1080i at 60Hz (16:10)

Modeline............... "1920x1080" 74.250 1920 2008 2052 2200 1080 1084 1094 1124 interlace +hsync +vsync

Detailed timing #3....... 1280x720p at 60Hz (16:10)

Modeline............... "1280x720" 74.250 1280 1390 1430 1650 720 725 730 750 +hsync +vsync

Detailed timing #4....... 720x480p at 60Hz (16:10)

Modeline............... "720x480" 27.000 720 736 798 858 480 489 495 525 -hsync -vsync

CE audio data (formats supported)
LPCM 2-channel, 16/20/24 bit depths at 32/44/48 kHz

CE video identifiers (VICs) - timing/formats supported
1920 x 1080p at 60Hz - HDTV (16:9, 1:1) [Native]
1920 x 1080i at 60Hz - HDTV (16:9, 1:1)
1280 x 720p at 60Hz - HDTV (16:9, 1:1)
720 x 480p at 60Hz - EDTV (16:9, 32:27)
720 x 480p at 60Hz - EDTV (4:3, 8:9)
720 x 480i at 60Hz - Doublescan (16:9, 32:27)
720 x 576i at 50Hz - Doublescan (16:9, 64:45)
640 x 480p at 60Hz - Default (4:3, 1:1)

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NB: NTSC refresh rate = (Hz*1000)/1001

CE vendor specific data (VSDB)
IEEE registration number. 0x000C03

CEC physical address..... 1.0.0.0

Maximum TMDS clock....... 165MHz

CE speaker allocation data

Channel configuration.... 2.0

Front left/right......... Yes

Front LFE................ No

Front center............. No

Rear left/right.......... No

Rear center.............. No

Front left/right center.. No
Rear left/right center... No

Rear LFE................. No

Report information

Date generated........... 26/08/2019

Software revision........ 2.60.0.972

Data source.............. File - NB: improperly installed

Operating system......... 6.2.9200.2

Raw data
00,FF,FF,FF,FF,FF,FF,00,2D,B2,00,12,00,00,00,00,FF,1C,01,03,80,34,20,78,E2,B3,25,AC,51,30,B4,26,
10,50,54,FF,FF,80,81,8F,81,99,A9,40,61,59,45,59,31,59,71,4A,81,40,02,3A,80,18,71,38,2D,40,58,2C,
45,00,A0,5A,00,00,00,1E,00,00,00,FF,00,32,39,35,2D,38,38,33,34,35,30,31,30,30,00,00,00,FC,00,56,
53,2D,34,31,31,58,0A,20,20,20,20,20,00,00,00,FD,00,38,4C,1E,53,11,00,0A,20,20,20,20,20,20,01,AA,
02,03,1B,C1,23,09,07,07,48,90,05,04,03,02,07,16,01,65,03,0C,00,10,00,83,01,00,00,02,3A,80,18,71,
38,2D,40,58,2C,45,00,07,44,21,00,00,1E,01,1D,80,18,71,1C,16,20,58,2C,25,00,07,44,21,00,00,9E,01,
1D,00,72,51,D0,1E,20,6E,28,55,00,07,44,21,00,00,1E,8C,0A,D0,8A,20,E0,2D,10,10,3E,96,00,07,44,21,
00,00,18,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,00,77

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

69

Protocol 3000

Kramer devices can be operated using Kramer Protocol 3000 commands sent via serial or
Ethernet ports.

Understanding Protocol 3000

Protocol 3000 commands are a sequence of ASCII letters, structured according to the
following.

• Command format:

Prefix

Command Name

Constant (Space)

Parameter(s)

Suffix

#

Command



Parameter

<CR>

• Feedback format:

Prefix

Device ID

Constant

Command Name

Parameter(s)

Suffix

~

nn

@

Command

Parameter

<CR><LF>

• Command parameters – Multiple parameters must be separated by a comma (,). In
addition, multiple parameters can be grouped as a single parameter using brackets ([
and ]).

• Command chain separator character – Multiple commands can be chained in the
same string. Each command is delimited by a pipe character (|).

• Parameters attributes – Parameters may contain multiple attributes. Attributes are
indicated with pointy brackets (<…>) and must be separated by a period (.).

The command framing varies according to how you interface with VS-211XS. The following
figure displays how the # command is framed using terminal communication software (such
as Hercules):

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

70

Protocol 3000 Commands

Function

Description

Syntax

Parameters/Attributes

Example

#

Protocol
handshaking.

Validates the
Protocol 3000
connection and gets
the machine number.

Step-in master
products use this
command to identify
the availability of a
device.

COMMAND

#<CR>

FEEDBACK

~nn@ok<CR><LF>

#<CR>

AUD-EMB?

Get audio in video
embedding status.

COMMAND

#AUD-EMB? in_index,out_index<CR>

FEEDBACK

~nn@AUD-EMB in_index,out_index,emb_mode<CR><LF>

in_index – Number that indicates the

specific input:
1-4 (or 1-2)

out_index – Number that indicates the

specific output:
1

emb_mode – Embedding status

0 – Analog
1 – Embedded
2 – Auto

Get audio embedded
status of input 1:

#AUD­EMB?1,1<CR>

AUD-LVL

Set volume level.

COMMAND

#AUD-LVL io_mode,io_index,vol_level<CR>

FEEDBACK

~nn@AUD-LVL io_mode,io_index,vol_level<CR><LF>

io_mode –

1 – Output

io_index – 1
vol_level – Volume level -96.0db to

12.0dB;

++ (increase current value by 0.5dB);

-- (decrease current value by 0.5dB)

Set AUDIO OUT
level to -50.0dB:

#AUD-LVL 1,1,-

50.0<CR>

AUD-LVL?

Get volume level.

COMMAND

#AUD-LVL? io_mode,io_index<CR>

FEEDBACK

~nn@AUD-LVL io_mode,io_index,vol_level<CR><LF>

io_mode –

1 – Output

io_index – 1
vol_level – Volume level -96.0db to

12.0dB;

Get AUDIO OUT
level:

#AUD­LVL?1, 1<CR>

AUD-LVL­RANGE?

Get volume level min
and max range.

COMMAND

#AUD-LVL-RANGE?io_mode,io_index<CR>

FEEDBACK

~nn@AUD- LVL­RANGEio_mode,io_index,min_val,max_val<CR><LF>

io_mode –

1 – Output

io_index – 1
min_val – -96.0db
max_val – 12.0dB

Get AUDIO OUT
level range:

#AUD-LVL­RANGE?1,1<CR>

AUD-ONLY?

Get audio-only mode
status

COMMAND

#AUD-ONLY? io_mode<CR>

FEEDBACK

~nn@AUD-ONLY io_mode,status<CR><LF>

io_mode –

1 – Output

status – On/Off

0 – Off
1 – On

Get audio-only
status:

#AUD-ONLY? 1<CR>

AUD-SIGNAL?

Get audio input
signal status.

COMMAND

#AUD-SIGNAL? in_index<CR>

FEEDBACK

~nn@AUD-SIGNAL in_index,status<CR><LF>

in_index – Number that indicates the

specific input:
1-N (N= the total number of inputs)

status – On/Off

0 – Off (no signal)
1 – On (signal present)

Get the status of
input 1:

#AUD­SIGNAL?1<CR>

AUD-SIG-TYPE

Get audio-only mode
status

COMMAND

#AUD-SIG-TYPE io_mode,io_index,signal_type<CR>

FEEDBACK

~nn@AUD-SIG-TYPEio_mode,io_index,signal_type<CR><LF>

io_mode –

0 – Input
1 – Output

io_index –

Number that indicates the specific input:
1-N (N= the total number of inputs)

signal_type – On/Off

0 – AES
1 – Analog
2 – ARC

Set audio output
signal type to ARC:

#AUD-SIG­TYPE1, 1,2<CR>

AUD-SIG-TYPE?

Get audio-only mode
status

COMMAND

#AUD-SIG-TYPE? io_mode,io_index<CR>

FEEDBACK

~nn@AUD-SIG-TYPEio_mode,io_index,signal_type<CR><LF>

io_mode –

0 – Input
1 – Output

io_index –

Number that indicates the specific input:
1-N (N= the total number of inputs)

signal_type – On/Off

0 – AES
1 – Analog
2 – ARC

Get audio output
signal type:

#AUD-SIG­TYPE?1, 1<CR>

AV-SW-MODE?

Get input auto switch
mode (per output).

COMMAND

#AV-SW-MODE? layer_type,out_index<CR>

FEEDBACK

~nn@AV-SW-MODE layer_type,out_index,connection_mode<CR><L

F>

layer_type – Number that indicates

the signal type:

1 – Video
2 – Audio

out_index – 1
connection_mode – Connection mode

0 – manual
1 – priority switch
2 – last connected switch

Get the input audio
switch mode for
HDMI OUT:

#AV-SW­MODE?1,1<CR>

AV-SW-TIMEOUT

Set auto switching
timeout.

COMMAND

#AV-SW-TIMEOUT switching_mo de,time_out<CR>

FEEDBACK

~nn@AV-SW-TIMEOUTswitching_mode,time_out<CR><LF>

switching_mode – Switching mode

0 – Video signal lost
4 – Disable 5V on video output if no

input signal detected

5 – Video cable unplugged

time_out – Timeout in seconds

0 - 60000

Set the auto
switching timeout to 5
seconds in the event
of 5V disable when
no input signal is
detected:

#AV-SW-TIMEOUT4
,5<CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

71

Function

Description

Syntax

Parameters/Attributes

Example

AV-SW­TIMEOUT?

Set auto switching
timeout.

COMMAND

#AV-SW-TIMEOUT?switching_mode<CR>

FEEDBACK

~nn@AV-SW-TIMEOUTswitching_mode,time_out<CR><LF>

switching_mode – Switching mode

0 – Video signal lost
4 – Disable 5V on video output if no

input signal detected

5 – Video cable unplugged

time_out – Timeout in seconds

0 - 60000

Get the auto
switching timeout to
for video signal loss:

#AV-SW-TIM EOUT?

0<CR>

BEACON-INFO?

Get beacon
information, including
IP address, UDP
control port, TCP
control port, MAC
address, model,
name.

COMMAND

#BEACON-INFO? <CR>

FEEDBACK

~nn@BEACON­INFOport_id, ip_string,udp_port,tcp_port,mac_address,mod

el,name<CR><LF>

port_id – ID of the Ethernet port

ip_string – Dot-separated

representation of the IP address

udp_port – UDP control port

tcp_port – TCP control port

mac_address – Dash-separated mac

address

model – Device model

name – Device name

Get beacon
information:

#BEACON­INFO?<CR>

BUILD-DATE?

Get device build
date.

COMMAND

#BUILD-DATE? <CR>

FEEDBACK

~nn@BUILD-DATE date,time<CR><LF>

date – Format: YYYY/MM/DD where

YYYY = Year
MM = Month
DD = Day

time – Format: hh:mm:ss where

hh = hours
mm = minutes
ss = seconds

Get the device build
date:

#BUILD-DATE?<CR>

CEC-GW-PORT­ACTIVE

Set gateway port
status.

COMMAND

#CEC-GW-PORT-AC TIVEport_ID,status<CR>

FEEDBACK

~nn@CEC-GW-PORT-ACTIVEport _ID,status<CR><LF>

Port_id – 1
status –

0 – Off
1 – On

Set the gateway port
status to enable:

#CEC-GW-PORT­ACTIVE1,1<CR>

CEC-GW-PORT­ACTIVE?

Get gateway port
status.

COMMAND

#CEC-GW-PORT-AC TIVE?port_ID <CR>

FEEDBACK

~nn@CEC-GW-PORT-ACTIVEport _ID,status<CR><LF>

Port_id – 1
status –

0 – Off
1 – On

Get the gateway port
status:

#CEC-GW-PORT­ACTIVE?1<CR>

CEC-LOGIC­ADDR

Set device CEC
logical address.

COMMAND

#CEC-LOGIC-ADDRport_index,la<CR>

FEEDBACK

~nn@CEC-LOGIC-ADDRport_index,la <CR><LF>

Port_index – 1
la – 1 to15

Show device logic
address:

#CEC-LOGIC-ADDR

1.1<CR>

CEC-LOGIC­ADDR?

Get device CEC
logical address.

COMMAND

#CEC-LOGIC-ADDR?port_indexCR>

FEEDBACK

~nn@CEC-LOGIC-ADDRport_index,la <CR><LF>

Port_index – 1
la – 1 to15

Get device logic
address:

#CEC-LOGIC­ADDR?

out.hdmi.1<CR>

CEC-MEMBERS?

Get list of CEC
logical addresses.

COMMAND

#CEC-MEMBERS? port_index<CR>

FEEDBACK

~nn@CEC-MEMBERSport_index,<la1>,<la2>...<CR><LF>

Port_index – 1
la – 1 to 15

Set gateway
members:

#CEC­MEMBERS?1<CR>

CEC-NTFY

Notify about CEC
command retrieved
from bus.

Notification is
sent to all com ports
upon CEC message
retrieval from CEC
bus

COMMAND

#CEC-NTFY <CR>

FEEDBACK

~nn@CEC-NTFY port_num,len,<c ec_command…><CR><LF>

port_num – 1 port notifying the

command
len – 1–16

cec_command – CEC format command

(in HEX format, no leading zeros, no ‘0x’
prefix)

Notify about CEC
command retrieved
from bus.:

#CEC-NTFY<CR>

CEC-SND

Send CEC command
to port.

COMMAND

#CEC­SNDport_index,sn_id,cmd_name,cec_len,cec_command<CR>

FEEDBACK

~nn@CEC-SND port_index,sn_id,cmd_name,cec_mode<CR><LF>

port_index – CEC port transmitting

the command (1 – number of ports)

sn_id – serial number of command

for flow control and response
commands from device

cmd_name – command name
cec_len – 1–16
cec_command – CEC format

command (in HEX format, no leading

zeros, no ‘0x’ prefix)

cec_mode – CEC mode

0 – Sent
1 – Gateway disabled
2 – Inactive CEC-Master
3 – Busy
4 – Illegal Message Parameter
5 – Illegal CEC Address Parameter
6 – Illegal CEC Command
7 – Timeout
8 – Error

Send CEC command
to port:

#CEC­SND1, 1,1,1,1<CR

>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

72

Function

Description

Syntax

Parameters/Attributes

Example

CPEDID

Copy EDID data
from the output to
the input EEPROM.

Destination
bitmap size depends
on device properties
(for 64 inputs it is a
64-bit word).

Example: bitmap
0x0013 means
inputs 1,2 and 5 are
loaded with the new
EDID.

In certain products
Safe_mode is an
optional parameter.
See the HELP
command for its
availability.

COMMAND

#CPEDIDedid_io,src_id,edid_io,dest_bitmap<CR>

or

#CPEDIDedid_io,src_id,edid_io,dest_bitmap,safe_mode<CR>

FEEDBACK

~nn@CPEDIDedid_io,src_id,edid_io,dest_bitmap<CR><LF>

~nn@CPEDIDedid_io,src_id,edid_io,dest_bitmap,safe_mode<C

R><LF>

edid_io – EDID source type (usually

output)

0 – Input
1 – Output
2 – Default EDID
3 – Custom EDID

src_id – Number of chosen source

stage

0 – Default EDID source
For inputs
0 – Input 1
1 – Input 2
2 – Input 3
3 – Input 4
For output - 1
For custom EDID -

edid_io – EDID destination type

(usually input)

0 – Input

dest_bitmap – Bitmap representing

destination IDs. Format: XXXX…X,

where X is hex digit. The binary form of
every hex digit represents corresponding
destinations.

0 – indicates that EDID data is not

copied to this destination.

1 – indicates that EDID data is copied

to this destination.

safe_mode – Safe mode

0 – device accepts the EDID as is

without trying to adjust

1 – device tries to adjust the EDID

(default value if no parameter is
sent)

Copy the EDID data
from the Output 1
(EDID source) to the
Input:

#CPEDID1,1,0,0x

1<CR>

Copy the EDID data
from the default EDID
source to the Input:

#CPEDID2,0,0,0x

1<CR>

DISPLAY?

Get output HPD
status.

COMMAND

#DISPLAY?out_index<CR>

FEEDBACK

~nn@DISPLAYout_index,status<CR><LF>

out_index – Number that indicates the

specific output:
1

status – HPD status according to signal

validation

0 – Signal or sink is not valid
1 – Signal or sink is valid
2 – Sink and EDID is valid

Get the output HPD
status of Output 1:

#DISPLAY?1<CR>
DPSW-STATUS?

Get the DIP-switch
state.

COMMAND

#DPSW-STATUS? dip_id<CR>

FEEDBACK

~nn@DPSW-STATUSdip_id,status<CR><LF>

dip_id – 1 to 4 (number of DIP

switches)

status – Up/down

0 – Up
1 – Down

Get the DIP-switch 2
status:

#DPSW­STATUS?2<CR>

EDID-DC

Force removal of
deep color on EDID
or leaving it as in the
original EDID.

COMMAND

#EDID-DC in_index ,deep_color_state<CR>

FEEDBACK

~nn@EDID-DC in_index,deep_color_state<CR><LF>

in_index – Number that indicates the

specific input:

1 – Input 1
2 – Input 2
3 – Input 3
4 – Input 4

deep_color_state –

0 – Don’t change
1 – Remove deep color

Remove deep color
on EDID for input 1.

#EDID-DC 1,1<CR>

EDID-DC?

Get deep color
status on EDID.

COMMAND

#EDID-DC? in_index <CR>

FEEDBACK

~nn@EDID-DC in_index,deep_color_state<CR><LF>

in_index – Number that indicates the

specific input:

0 – Input 1
1 – Input 2
2 – Input 3
3 – Input 4

deep_color_state –

0 – Don’t change
1 – Remove deep color

Get deep color state
on EDID for input 2.

#EDID-DC?2<CR>

ETH-PORT

Set Ethernet port
protocol.

If the port number
you enter is already
in use, an error is
returned.
The port number
must be within the
following range: 0­(2^16-1).

COMMAND

#ETH-PORT port_type,port_id<CR>

FEEDBACK

~nn@ETH-PORT port_type,port_id<CR><LF>

port_type – TCP/UDP
port_id – TCP/UDP port number

(0 – 65535)

Set the Ethernet port
protocol for TCP to
12457:

#ETH-PORT TCP,12

457<CR>

ETH-PORT?

Get Ethernet port
protocol.

If the port number
you enter is already
in use, an error is
returned.
The port number
must be within the
following range: 0­(2^16-1).

COMMAND

#ETH-PORT? port_type<CR>

FEEDBACK

~nn@ETH-PORT port_type,port_id<CR><LF>

port_type – TCP/UDP
port_id – TCP/UDP port number

(0 – 65535)

Get the Ethernet port
protocol for UDP:

#ETH-PORT? UDP<C

R>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

73

Function

Description

Syntax

Parameters/Attributes

Example

FACTORY

Reset device to
factory default
configuration.

This command
deletes all user data
from the device. The
deletion can take
some time.

Your device may
require powering off
and powering on for
the changes to take
effect.

COMMAND

#FACTORY<CR>

FEEDBACK

~nn@FACTORYok<CR><LF>

Reset the device to
factory default
configuration:

#FACTORY<CR>
GEDID

Get EDID support on
certain input/output
using an external
application

For old devices
that do not support
this command,
~nn@ERR
002<CR><LF> is
received.

COMMAND

#GEDIDio_mode,in_index<CR>

FEEDBACK

~nn@GEDIDio_mode,in_index,size< CR><LF>

io_mode – Input/Output

0 – Input
1 – Output
2 – Default EDID
3 – Custom EDID

in_index – Number that indicates the

specific input:
1-N (N= the total number of inputs)

size – Size of data to be sent from

device, 0 means no EDID support

Get EDID support
information for input
1:

#GEDID 1<CR>

HDCP-MOD

Set HDCP mode.

Set HDCP
working mode on the
device input:

HDCP supported ­HDCP_ON [default].

HDCP not supported

- HDCP OFF.
HDCP support

changes following
detected sink ­MIRROR OUTPUT.

When you define 3
as the mode, the
HDCP status is
defined according to
the connected output
in the following
priority: OUT 1, OUT

2. If the connected
display on OUT 2
supports HDCP, but
OUT 1 does not,
then HDCP is
defined as not
supported. If OUT 1
is not connected,
then HDCP is
defined by OUT 2.

COMMAND

#HDCP-MOD in_index,mode<CR>

FEEDBACK

~nn@HDCP-MOD in_index,mode<CR><LF>

in_index – Number that indicates the

specific input:
1-N (N= the total number of inputs)

mode – HDCP mode:

0 – HDCP Off
3 – HDCP defined according to the

connected output

Set the input HDCP­MODE of IN 1 to Off:

#HDCP­MOD1, 0<CR>

HDCP-MOD?

Set HDCP mode.

Set HDCP
working mode on the
device input:

HDCP supported ­HDCP_ON [default].

HDCP not supported

- HDCP OFF.
HDCP support

changes following
detected sink ­MIRROR OUTPUT.

When you define 3
as the mode, the
HDCP status is
defined according to
the connected output
in the following
priority: OUT 1, OUT

2. If the connected
display on OUT 2
supports HDCP, but
OUT 1 does not,
then HDCP is
defined as not
supported. If OUT 1
is not connected,
then HDCP is
defined by OUT 2.

COMMAND

#HDCP-MOD? in_index<CR>

FEEDBACK

~nn@HDCP-MOD in_index,mode<CR><LF>

in_index – Number that indicates the

specific input:

0 – Input 1
1 – Input 2
2 – Input 3
3 – Input 4

mode – HDCP mode:

0 – HDCP Off
3 – HDCP defined according to the

connected output

Get the input HDCP­MODE of IN 2:

#HDCP-MOD? 2<CR>

HDCP-OUT

Set HDCP output
mode.

COMMAND

#HDCP-OUT out_index,mode<CR>

FEEDBACK

~nn@HDCP-OUT out_index,mode<CR><LF>

out_index – 1
mode – HDCP mode:

0 – Follow input
1 –Always on

Set the output
HDCP-MODE to
Follow Input:

#HDCP­MOD1, 0<CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

74

Function

Description

Syntax

Parameters/Attributes

Example

HDCP-OUT?

Get HDCP output
mode.

COMMAND

#HDCP-OUT? out_index<CR>

FEEDBACK

~nn@HDCP-OUT out_index,mode<CR><LF>

out_index – 1
mode – HDCP mode:

0 – Follow input
1 –Always on

Get the output
HDCP-MODE:

#HDCP-MOD? 1<CR>

HDCP-STAT?

Get HDCP signal
status.

io_mode =1 – get
the HDCP signal
status of the sink
device connected to
the specified output.

io_mode =0 – get the
HDCP signal status
of the source device
connected to the
specified input.

COMMAND

#HDCP-STAT? io_mode,in_index<CR>

FEEDBACK

~nn@HDCP-STAT io_mode,in_index,status<CR><LF>

io_mode – Input/Output

0 – Input
1 – Output

io_index – Number that indicates the

specific number of inputs or outputs
(based on io_mode):

For inputs:
0 – Input 1
1 – Input 2
2 – Input 3
3 – Input 4
For output: - 1

status – Signal encryption status - valid

values On/Off

0 – HDCP Off
1 – HDCP On or HDCP 1.4
2 – HDCP 2.2

Get the output
HDCP-STATUS of IN
1:

#HDCP­STAT?0, 1<CR>

HELP

Get command list or
help for specific
command.

COMMAND

#HELP<CR>

#HELPcmd_name<CR>

FEEDBACK

1. Multi-line:

~nn@Devicecmd_name,cmd_name…<CR><LF>

To get help for command use: HELP (COMMAND_NAME)<CR><LF>

~nn@HELPcmd_name:<CR><LF>

description<CR><LF>

USAGE:usage<CR><LF>

cmd_name – Name of a specific

command

Get the command
list:

#HELP<CR>

To get help for
AV-SW-TIMEOUT:
HELPav-sw-time

out<CR>

LDEDID

Write EDID data
from external
application to device.

When the unit
receives the LDEDID
command it replies
with READY and
enters the special
EDID packet wait
mode. In this mode
the unit can receive
only packets and not
regular protocol
commands.

If the unit does not
receive correct
packets for 30
seconds or is
interrupted for more
than 30 seconds
before receiving all
packets, it sends
timeout error

~nn@LDEDIDerr0

1<CR><LF> and

returns to the regular
protocol mode. If the
unit received data
that is not a correct
packet, it sends the
corresponding error
and returns to the
regular protocol
mode.

COMMAND

Multi-step syntax

FEEDBACK

Step 1:

#LDEDIDedid_io,dest_bitmask,edid_size,safe_mode<CR>

Response 1:

~nn@LDEDIDedid_io,dest_bitmask,edid_size,safe_modeready

<CR><LF>

or

~nn@LDEDIDerrnn<CR><LF>

Step 2: If ready was received, send EDID_DATA
Response 2:

~nn@LDEDIDedid_io,dest_bitmask,edid_size,safe_modeok<CR

><LF>

or

~nn@LDEDIDerrnn<CR><LF>

edid_io – EDID destination type

(usually input)

0 – Input
1 – Output
2 – Default EDID
3 – Custom EDID

dest_bitmask – Bitmap representing

destination IDs. Format: 0x********, where
* is ASCII presentation of hex digit. The
binary presentation of this number is a bit

mask for destinations. Setting ‘1’ means

EDID data has to be copied to this
destination

edid_size – EDID data size
safe_mode – Safe mode

0 – Device accepts the EDID as is

without trying to adjust

1 – Device tries to adjust the EDID

edid_data – Data in protocol packets

Using the Packet Protocol

Send a command: LDRV, LOAD,

IROUT, LDEDID
Receive Ready or ERR###
If Ready:

a. Send a packet,

b. Receive OK on the last packet,

c. Receive OK for the command
Packet structure:

Packet ID (1, 2, 3…) (2 bytes in

length)

Length (data length + 2 for CRC) –

(2 bytes in length)

Data (data length -2 bytes)

CRC – 2 bytes

01

02

03

04

05 Packet ID

Length

Data

CRC

5. Response: ~nnnnok<CR><LF>

(Where NNNN is the received

packet ID in ASCII hex digits.)

Write the EDID data
from an external
application to the
HDMI In 1 input
without adjustment
attempts:

#LDEDID0,0x1,23
40,0<CR>

Write the EDID data
from an external
application to HDMI
In 1 and PC In inputs
with adjustment
attempts:

#LDEDID0,0x5,23
40,1<CR>

LOCK-EDID

Lock last read EDID.

COMMAND

#LOCK-EDID in_index,lock_mode<CR>

FEEDBACK

~nn@LOCK-EDID in_index,lock_mode<CR><LF>

in_index – Number that indicates the

specific input:

1 – Input 1
2 – Input 2
3 – Input 3
4 – Input 4

lock_mode – On/Off

0 – Off unlocks EDID
1 – On locks EDID

Lock the last read
EDID from input 2:

#LOCK­EDID2, 1<CR>

LOCK-EDID?

Get EDID Lock
status.

COMMAND

#LOCK-EDID? in_index <CR>

FEEDBACK

~nn@LOCK-EDID in_index,lock_mode<CR><LF>

in_index – Number that indicates the

specific input:

1 – Input 1
2 – Input 2
3 – Input 3
4 – Input 4

lock_mode – On/Off

0 – Off unlocks EDID
1 – On locks EDID

Get input 2 Lock
EDID status:

#LOCK­EDID?2<CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

75

Function

Description

Syntax

Parameters/Attributes

Example

LOGIN

Set protocol
permission.

The permission
system works only if
security is enabled

with the “SECUR”

command.
LOGIN allows the

user to run
commands with an
End User or
Administrator
permission level.

When the permission
system is enabled,
LOGIN enables
running commands
with the User or
Administrator

permission level

When set, login must
be performed upon

each connection

It is not mandatory to
enable the
permission system in
order to use the
device

In each device, some
connections allow
logging in to different
levels. Some do not
work with security at
all.

Connection may
logout after timeout.

COMMAND

#LOGINlogin_level,password<CR>

FEEDBACK

~nn@LOGINlogin_level,passwordok<CR><LF>

or

~nn@LOGINerr004<CR><LF>

(if bad password entered)

login_level – Level of permissions

required (User or Admin)

password – Predefined password (by

PASS command). Default password is an
empty string

Set the protocol
permission level to
Admin (when the
password defined in
the PASS command
is 33333):

#LOGINadmin,333

33<CR>

LOGIN?

Get protocol
permission state.

The permission
system works only if
security is enabled

with the “SECUR”

command.
LOGIN allows the

user to run
commands with an
End User or
Administrator
permission level.

When the permission
system is enabled,
LOGIN enables
running commands
with the User or
Administrator

permission level

When set, login must
be performed upon

each connection

It is not mandatory to
enable the
permission system in
order to use the
device

In each device, some
connections allow
logging in to different
levels. Some do not
work with security at
all.

Connection may
logout after timeout.

COMMAND

#LOGINlogin_level <CR>

FEEDBACK

~nn@LOGINlogin_level,passwordok<CR><LF>

or

~nn@LOGINerr004<CR><LF>

(if bad password entered)

login_level – Level of permissions

required (User or Admin)

password – Predefined password (by

PASS command). Default password is an
empty string
or NO SECURE if authentication is
removed.

Get the protocol
permission level to
Admin:

#LOGIN?admin<CR

>

LOGOUT

Cancel current
permission level.

Logs out from
End User or

Administrator
permission levels to
Not Secure.

COMMAND

#LOGOUT<CR>

FEEDBACK

~nn@LOGOUTok<CR><LF>

#LOGOUT<CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

76

Function

Description

Syntax

Parameters/Attributes

Example

MODEL?

Get device model.

This command
identifies equipment
connected to

VS-211XS and

notifies of identity
changes to the
connected
equipment. The
Matrix saves this
data in memory to
answer REMOTE­INFO requests.

COMMAND

#MODEL?<CR>

FEEDBACK

~nn@MODELmodel_name<CR><LF>

model_name – String of up to 19

printable ASCII chars

Get the device
model:

#MODEL?<CR>

MUTE

Set audio mute.

COMMAND

#MUTEout_index,mute_mode<CR>

FEEDBACK

~nn@MUTEout_index,mute_mode<CR><LF>

out_index –1
mute_mode – On/Off

0 – Off
1 – On

Set Output 1 to mute:

#MUTE1, 1<CR>

MUTE?

Set audio mute.

COMMAND

#MUTEout_index<CR>

FEEDBACK

~nn@MUTEout_index,mute_mode<CR><LF>

out_index –1
mute_mode – On/Off

0 – Off
1 – On

Get Output 1 to mute:

#MUTE1, 1<CR>

NAME

Set machine (DNS)
name.

The machine
name is not the

same as the model
name. The machine
name is used to
identify a specific
machine or a
network in use (with
DNS feature on).

COMMAND

#NAMEmachine_name<CR>

FEEDBACK

~nn@NAMEmachine_name<CR><LF>

machine_name – String of up to 15

alpha-numeric chars (can include
hyphen, not at the beginning or end)

Set the DNS name of
the device to room­442:

#NAMEroom-

442<CR>

NAME?

Get machine (DNS)
name.

The machine
name is not the
same as the model
name. The machine
name is used to
identify a specific
machine or a
network in use (with
DNS feature on).

COMMAND

#NAME?<CR>

FEEDBACK

~nn@NAMEmachine_name<CR><LF>

machine_name – String of up to 15

alpha-numeric chars (can include
hyphen, not at the beginning or end)

Get the DNS name of
the device:

#NAME?<CR>

NAME-RST

Reset machine
(DNS) name to
factory default.

Factory default of
machine (DNS)

nam e is “KRAMER_”

+ 4 last digits of
device serial
number.

COMMAND

#NAME-RST<CR>

FEEDBACK

~nn@NAME-RST ok<CR><LF>

Reset the machine
name (S/N last digits
are 0102):

#NAME­RSTkramer_0102<

CR>

NET-CONFIG

Set a network
configuration.

Parameters

[DNS1] and
[DNS2]are optional.

For Backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

If the gateway
address is not
compliant to the
subnet mask used
for the host IP, the
command will return
an error. Subnet and
gateway compliancy
specified by
RFC950.

COMMAND

#NET-CONFIG netw_id,net_ip,net_mask,gateway,[dns1],[dns2]

<CR>

FEEDBACK

~nn@NET-CONFIG netw_id,net_ip,net_mask,gateway<CR><LF>

netw_id – 0
net_ip – Network IP
net_mask – Network mask
gateway – Network gateway

Set the device
network parameters
to IP address

192.168.113.10, net
mask 255.255.0.0,
and gateway

192.168.0.1:

#NET-CONFIG 0,19

2.168.113.10,255

.255.0.0,192.168
.0.1< CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

77

Function

Description

Syntax

Parameters/Attributes

Example

NET-CONFIG?

Get a network
configuration.

Parameters

[DNS1] and
[DNS2]are optional.

For Backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

If the gateway
address is not
compliant to the
subnet mask used
for the host IP, the
command will return
an error. Subnet and
gateway compliancy
specified by
RFC950.

COMMAND

#NET-CONFIG netw_id,net_ip,net_mask,gateway,[dns1],[dns2]

<CR>

FEEDBACK

~nn@NET-CONFIG netw_id,net_ip,net_mask,gateway<CR><LF>

netw_id – 0
net_ip – Network IP
net_mask – Network mask
gateway – Network gateway

Get the device
network parameters:

#NET-CONFIG? 0<C

R>

NET-DHCP

Set DHCP mode.

Only 1 is relevant
for the mode value.
To disable DHCP,
the user must
configure a static IP
address for the
device.

Connecting Ethernet
to devices with
DHCP may take
more time in some
networks.

To connect with a
randomly assigned
IP by DHCP, specify
the device DNS
name (if available)
using the NAME
command. You can
also get an assigned
IP by direct
connection to USB or
RS-232 protocol
port, if available.

For proper settings
consult your network
administrator.

For Backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

COMMAND

#NET-DHCP netw_id,dhcp_state<CR>

FEEDBACK

~nn@NET-DHCP netw_id,dhcp_state<CR><LF>

netw_id – Network ID–the device

network interface (if there are more than
one). Counting is 0 based, meaning the

contr ol port is ‘0’, additional por ts are
1,2,3….

dhcp_state –

0 – Do not use DHCP. Use the IP set

by the factory or using the net-ip
or net-config command.

1 – Try to use DHCP. If unavailable,

use the IP set by the factory or
using the net-ip or net-config
command.

Enable DHCP mode
for port 1, if available:

#NET­DHCP1, 1<CR>

NET-DHCP?

Get DHCP mode.

For Backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

COMMAND

#NET-DHCP? netw_id<CR>

FEEDBACK

~nn@NET-DHCP netw_id,dhcp_state<CR><LF>

netw_id – Network ID–the device

network interface (if there are more than
one). Counting is 0 based, meaning the

contr ol port is ‘0’, additional por ts are
1,2,3….

dhcp_state –

0 – Do not use DHCP. Use the IP set

by the factory or using the net-ip
or net-config command.

1 – Try to use DHCP. If unavailable,

use the IP set by the factory or
using the net-ip or net-config
command.

Get DHCP mode for
port 1:

#NET-DHCP? 1<CR>

NET-GATE

Set gateway IP.

A network
gateway connects

the device via
another network and
maybe over the
Internet. Be careful
of security issues.
For proper settings
consult your network
administrator.

COMMAND

#NET-GATE ip_address<CR>

FEEDBACK

~nn@NET-GATE ip_address<CR><LF>

ip_address – Format: xxx.xxx.xxx.xxx

Set the gateway IP
address to

192.168.0.1:

#NET­GATE192.168.000
.001<CR>

NET-GATE?

Get gateway IP.

A network
gateway connects
the device via
another network and
maybe over the
Internet. Be aware of
security problems.

COMMAND

#NET-GATE? <CR>

FEEDBACK

~nn@NET-GATE ip_address<CR><LF>

ip_address – Format: xxx.xxx.xxx.xxx

Get the gateway IP
address:
#NET-GATE?<CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

78

Function

Description

Syntax

Parameters/Attributes

Example

NET-IP

Set IP address.

For proper
settings consult your
network
administrator.

COMMAND

#NET-IP ip_address<CR>

FEEDBACK

~nn@NET-IP ip_address<CR><LF>

ip_address – Format: xxx.xxx.xxx.xxx

Set the IP address to

192.168.1.39:

#NET­IP192.168.001.0

39<CR>

NET-IP?

Get IP address.

COMMAND

#NET-IP? <CR>

FEEDBACK

~nn@NET-IP ip_address<CR><LF>

ip_address – Format: xxx.xxx.xxx.xxx

Get the IP address:
#NET-IP?<CR>

NET-MAC?

Get MAC address.

For backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

COMMAND

#NET-MAC? id<CR>

FEEDBACK

~nn@NET-MAC id,mac_address<CR><LF>

id – Network ID–the device network

interface (if there are more than one).
Counting is 0 based, meaning the control
por t is ‘0’, additional ports are 1,2,3….

mac_address – Unique MAC address.

Format: XX-XX-XX-XX-XX-XX where X is
hex digit

#NET-MAC? id<CR>

NET-MASK

Set subnet mask.

For proper
settings consult your
network
administrator.

COMMAND

#NET-MASK net_mask<CR>

FEEDBACK

~nn@NET-MASK net_mask<CR><LF>

net_mask – Format: xxx.xxx.xxx.xxx

Set the subnet mask
to 255.255.0.0:

#NET­MASK255.255.000
.000<CR>

NET-MASK?

Get subnet mask.

COMMAND

#NET-MASK? <CR>

FEEDBACK

~nn@NET-MASK net_mask<CR><LF>

net_mask – Format: xxx.xxx.xxx.xxx

Get the subnet mask:
#NET-MASK?<CR>

PASS

Set password for
login level.

The default
password is an
empty string.

COMMAND

#PASSlogin_level,password<CR>

FEEDBACK

~nn@PASSlogin_level,password<CR><LF>

login_level – Level of login to set

(End User or Administrator).

password – Password for the

login_level. Up to 15 printable ASCII
chars

Set the password for
the Admin protocol
permission level to
33333:

#PASSadmin,3333

3<CR>

PASS?

Get password for
login level.

The default
password is an
empty string.

COMMAND

#PASSlogin_level <CR>

FEEDBACK

~nn@PASSlogin_level,password<CR><LF>

login_level – Level of login to set

(End User or Administrator).

password – Password for the

login_level. Up to 15 printable ASCII
chars

Get the password for
the Admin protocol
permission:
#PASS?admin<CR

>

PRIORITY

Set input priority.

WP-577VH –
layer parameter is
not used.

COMMAND

#PRIORITYlayer_type,priority_1,priority_2…priority_4<CR>

FEEDBACK

~nn@PRIORITYlayer_type,priority_1,priority_2…priority_n<

CR><LF>

layer_type – Layer Enumeration

1 – Video

priority – Priority of inputs (1-4)

Set the video input
priority with input 2
as the highest
priority:

#PRIORITY1,2,3,

1,4<CR>

PRIORITY?

Set input priority.

COMMAND

#PRIORITY?layer_type<CR>

FEEDBACK

~nn@PRIORITYlayer_type,priority_1,priority_2…priority_4<

CR><LF>

layer_type – Layer Enumeration

1 – Video

priority – Priority of inputs (1-4)

Set the video input
priority with input 2
as the highest
priority:

#PRIORITY?1<CR>

PROG-BTN-MOD

Set programmable
buttons mode.

COMMAND

#PROG-BUTTON-MODmode<CR>

FEEDBACK

~nn@PROG-BUTTON-MODmode<CR><LF>

mode–

0 – Default behavior
1 – Programmable

Set the buttons to
programmable mode:

#PROG-BTN­MOD1<CR>

PROG-BTN-MOD?

Set programmable
buttons mode.

COMMAND

#PROG-BUTTON-MOD?<CR>

FEEDBACK

~nn@PROG-BUTTON-MODmode<CR><LF>

mode–

0 – Default behavior
1 – Programmable

Get the buttons to
programmable mode:

#PROG-BTN­MOD?<CR>

PROT-VER?

Get device protocol
version.

COMMAND

#PROT-VER? <CR>

FEEDBACK

~nn@PROT-VER 3000:version<CR><LF>

version – XX.XX where X is a decimal

digit

Get the device
protocol version:

#PROT-VER? <CR>

RESET

Reset device.

To avoid locking
the port due to a
USB bug in
Windows, disconnect
USB connections
immediately after
running this
command. If the port
was locked,
disconnect and
reconnect the cable
to reopen the port.

COMMAND

#RESET<CR>

FEEDBACK

~nn@RESETok<CR><LF>

Reset the device:

#RESET<CR>

ROUTE

Set layer routing.

This command
replaces all other
routing commands.

COMMAND

#ROUTElayer_type,out_index,in_index<CR>

FEEDBACK

~nn@ROUTElayer_type,out_index,in_index<CR><LF>

layer_type Layer Enumeration

1 – Video

out_index

1 – Output

in_index – Source id

1 – Input 1
2 – Input 2
3 – Input 3
4 – Input 4

Route video input 2
to the output:

#ROUTE1,1,2<CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

79

Function

Description

Syntax

Parameters/Attributes

Example

ROUTE?

Get layer routing
state.

This command
replaces all other

routing commands.

COMMAND

#ROUTE?layer_type,out_index<CR>

FEEDBACK

~nn@ROUTElayer_type,out_index,in_index <CR><LF>

layer_type Layer Enumeration

1 – Video

out_index

1 – OUT 1 HDMI

in_index – Source id

1 – Input 1
2 – Input 2
3 – Input 3
4 – Input 4

Get video routing
output:

#ROUTE?1,1<CR>
SECUR

Start/stop security.

The permission
system works only if
security is enabled

with the “SECUR”

command.

COMMAND

#SECURsecurity_state<CR>

FEEDBACK

~nn@SECURsecurity_state<CR><LF>

security_state – Security state

0 – OFF (disables security)
1 – ON (enables security)

Enable the
permission system:

#SECUR1<CR>

SECUR?

Get security state.

The permission
system works only if
security is enabled

with the “SECUR”

command.

COMMAND

#SECUR?security_state<CR>

FEEDBACK

~nn@SECURsecurity_state<CR><LF>

security_state – Security state

0 – OFF (disables security)
1 – ON (enables security)

Enable the
permission system:

#SECUR?<CR>

SIGNAL?

Get input signal
status.

COMMAND

#SIGNAL?in_index<CR>

FEEDBACK

~nn@SIGNALin_index,status<CR><LF>

in_index – Number that indicates the

specific input:
1-N (N= the total number of inputs)

status – Signal status according to

signal validation:

0 – Off
1 – On

Get the input signal
lock status of IN 1:

#SIGNAL?1<CR>

SN?

Get device serial
number.

COMMAND

#SN?<CR>

FEEDBACK

~nn@SNserial_num<CR><LF>

serial_num – 14 decimal digits, factory

assigned

Get the device serial
number:

#SN?<CR>

TIME

Set device time and
date.

The year must be
4 digits.

The device does not
validate the day of
week from the date.

Time format - 24
hours.

Date format - Day,
Month, Year.

COMMAND

#TIMEday_of_week,date,data<CR>

FEEDBACK

~nn@TIMEday_of_week,date,data<CR>< LF >

day_of_week – One of

{SUN,MON,TUE,WED,THU,FRI,SAT}

date – Format: DD-MM-YYYY.
data – Format: hh:mm:ss where

hh = hours
mm = minutes
ss = seconds

Set device time and
date to December 5,
2018 at 2:30pm:

#TIMEmon 05-12­2018,14:30:00<CR

>

TIME?

Get device time and
date.

The year must be
4 digits.

The device does not
validate the day of
week from the date.

Time format - 24
hours.

Date format - Day,
Month, Year.

COMMAND

#TIME?<CR>

FEEDBACK

~nn@TIMEday_of_week,date,data<CR>< LF >

day_of_week – One of

{SUN,MON,TUE,WED,THU,FRI,SAT}

date – Format: YYYY/MM/DD where

YYYY = Year
MM = Month
DD = Day

data – Format: hh:mm:ss where

hh = hours
mm = minutes
ss = seconds

Get device time and
date:

#TIME?<CR>

TIME-LOC

Set local time offset
from UTC/GMT.

If the time server
is configured, device
time calculates by
adding UTC_off to
UTC time (that it got
from the time server)
+ 1 hour if daylight
savings time is in
effect.

TIME command sets
the device time
without considering
these settings.

COMMAND

#TIME-LOC utc_off,dst_state<CR>

FEEDBACK

~nn@TIME-LOC utc_off,dst_state<CR><LF>

utc_off – Offset of device time from

UTC/GMT (without daylight time
correction)

dst_state – Daylight saving time state

0 – no daylight saving time
1 – daylight saving time

Set local time offset
to 3 with no daylight­saving time:

#TIME­LOC3,0<CR>

TIME-LOC?

Get local time offset
from UTC/GMT.

If the time server
is configured, device
time calculates by
adding UTC_off to
UTC time (that it got
from the time server)
+ 1 hour if daylight
savings time is in
effect.

TIME command sets
the device time
without considering
these settings.

COMMAND

#TIME-LOC? <CR>

FEEDBACK

~nn@TIME-LOC utc_off,dst_state<CR><LF>

utc_off – Offset of device time from

UTC/GMT (without daylight time
correction)

dst_state – Daylight saving time state

0 – no daylight saving time
1 – daylight saving time

Get local time offset
from UTC/GMT:

#TIME-LOC?<CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

80

Function

Description

Syntax

Parameters/Attributes

Example

TIME-SRV

Set time server.

This command is
needed for setting
UDP timeout for the
current client list.

COMMAND

#TIME-SRV mode,time_server_ ip,sync_hour<CR>

FEEDBACK

~nn@TIME-SRV mode,time_server_ip,sync_hour,server_status<

CR><LF>

mode – On/Off

0 – Off
1 – On

time_server_ip – Time server IP

address

sync_hour – Hour in day for time server

sync

server_status – On/Off

Set time server with
IP address of

128.138.140.44 to
ON:

#TIME­SRV1, 128.138.14

0.44,0,1<CR>

TIME-SRV?

Get time server.

This command is
needed for setting
UDP timeout for the
current client list.

COMMAND

#TIME-SRV? <CR>

FEEDBACK

~nn@TIME-SRV mode,time_server_ip,sync_hour,server_status<

CR><LF>

mode – On/Off

0 – Off
1 – On

time_server_ip – Time server IP

address

sync_hour – Hour in day for time server

sync

server_status – On/Off

Get time server:

#TIME-SRV?<CR>

VERSION?

Get firmware version
number.

COMMAND

#VERSION?<CR>

FEEDBACK

~nn@VERSIONfirmware_version<CR><LF>

firmware_version – XX.XX.XXXX

where the digit groups are:
major.minor.build version

Get the device
firmware version
number:

#VERSION?<CR>

VMUTE

Set enable/disable
video on output.

Video mute
parameter 2 (blank

picture) is not
supported.

COMMAND

#VMUTEout_index,flag<CR>

FEEDBACK

~nn@VMUTEout_index,flag<CR><LF>

out_index – Number that indicates the

specific output:
1-N (N= the total number of outputs)

flag – Video Mute

0 – Video enabled
1 – Video disabled
2 – Blank picture

Disable the video
output on OUT 2:

#VMUTE2,0<CR>

VMUTE?

Get video on output
status.

Video mute
parameter 2 (blank
picture) is not
supported.

COMMAND

#VMUTE?out_index<CR>

FEEDBACK

~nn@VMUTEout_index,flag<CR><LF>

out_index – Number that indicates the

specific output:
1-N (N= the total number of outputs)

flag – Video Mute

0 – Video enabled
1 – Video disabled
2 – Blank picture

Get video on output
status:

#VMUTE?2<CR>

Kramer Electronics Ltd.

VS-211XS, VS-411XS – Protocol 3000

81

Result and Error Codes

Syntax

In case of an error, the device responds with an error message. The error message syntax:

• ~NN@ERR XXX<CR><LF> – when general error, no specific command

• ~NN@CMD ERR XXX<CR><LF> – for specific command

• NN – machine number of device, default = 01

• XXX – error code

Error Codes

Error Name

Error
Code

Description

P3K_NO_ERROR

0

No error

ERR_PROTOCOL_SYNTAX

1

Protocol syntax

ERR_COMMAND_NOT_AVAILABLE

2

Command not available

ERR_PARAMETER_OUT_OF_RANGE

3

Parameter out of range

ERR_UNAUTHORIZED_ACCESS

4

Unauthorized access

ERR_INTERNAL_FW_ERROR

5

Internal FW error

ERR_BUSY

6

Protocol busy

ERR_WRONG_CRC

7

Wrong CRC

ERR_TIMEDOUT

8

Timeout

ERR_RESERVED

9

(Reserved)

ERR_FW_NOT_ENOUGH_SPACE

10

Not enough space for data (firm ware, FPGA…)

ERR_FS_NOT_ENOUGH_SPACE

11

Not enough space – file system

ERR_FS_FILE_NOT_EXISTS

12

File does not exist

ERR_FS_FILE_CANT_CREATED

13

File can’t be created

ERR_FS_FILE_CANT_OPEN

14

File can’t open

ERR_FEATURE_NOT_SUPPORTED

15

Feature is not supported

ERR_RESERVED_2

16

(Reserved)

ERR_RESERVED_3

17

(Reserved)

ERR_RESERVED_4

18

(Reserved)

ERR_RESERVED_5

19

(Reserved)

ERR_RESERVED_6

20

(Reserved)

ERR_PACKET_CRC

21

Packet CRC error

ERR_PACKET_MISSED

22

Packet number isn't expected (missing packet)

ERR_PACKET_SIZE

23

Packet size is wrong

ERR_RESERVED_7

24

(Reserved)

ERR_RESERVED_8

25

(Reserved)

ERR_RESERVED_9

26

(Reserved)

ERR_RESERVED_10

27

(Reserved)

ERR_RESERVED_11

28

(Reserved)

ERR_RESERVED_12

29

(Reserved)

ERR_EDID_CORRUPTED

30

EDID corrupted

ERR_NON_LISTED

31

Device specific errors

ERR_SAME_CRC

32

File has the same CRC – no changed

ERR_WRONG_MODE

33

Wrong operation mode

ERR_NOT_CONFIGURED

34

Device/chip was not initialized

The warranty obligations of Kramer Electronic s Inc . (“Kramer Elec tronic s”) for this product are limited to the terms set fort h below:

What is Covered

This limited warranty covers defects in materials and workmanship in this product.

What is Not Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or
maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier),
lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or
removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Kramer Electronics
to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this p roduct. This limited warranty does not
cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.
Without limiting any other exclusion herein, Kramer Electronics does not warrant that the product covered hereby, including, without limitation, the technology
and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology
with which the product may be used.

How Long this Coverage Lasts

The standard limited warranty for Kramer products is seven (7) years from the date of original purchase, with the following exceptions:

1. All Kramer VIA hardware products are covered by a standard three (3) year warranty for the VIA hardware and a standard three (3) year
warranty for firmware and software updates; all Kramer VIA accessories, adapters, tags, and dongles are covered by a standard one (1) year

warranty.

2. Kramer fiber optic cables, adapter-size fiber optic extenders, pluggable optical modules, active cables, cable retractors, ring mounted
adapters, portable power chargers, Kramer speakers, and Kramer touch panels are covered by a standard one (1) year warranty. Kramer

7-inch touch panels purchased on or after April 1st, 2020 are covered by a standard two (2) year warranty.

3. All Kramer Calibre products, all Kramer Minicom digital signage products, all HighSecLabs products, all streaming, and all wireless products
are covered by a standard three (3) year warranty.

4. All Sierra Video MultiViewers are covered by a standard five (5) year warranty.

5. Sierra switchers & control panels are covered by a standard seven (7) year warranty (excluding power supplies and fans that are covered for
three (3) years).

6. K-Touch software is covered by a standard one (1) year warranty for software updates.

7. All Kramer passive cables are covered by a lifetime warranty.

Who is Covered

Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or owners of
this product.

What Kramer Electronics Will Do

Kramer Electronics will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under
this limited warranty:

1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and
labor to complete the repair and restore this product to its proper operating condition. Kramer Electronics will also pay the shipping costs
necessary to return this product once the repair is complete.

2. Replace this product with a direct replacement or with a similar product deemed by Kramer Electronics to perform substantially the same
function as the original product. If a direct or similar replacement product is supplied, the original prod uct’s end warranty date remains
unchanged and is transferred to the replacement product.

3. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought
under this limited warranty.

What Kramer Electronics Will Not Do Under This Limited Warranty

If this product is returned to Kramer Electronics or the authorized dealer from which it was purchased or any other party aut horized to repair Kramer Electronics
products, this product must be insured during shipment, with the insurance and shipping charges prepaid by you. If this product is returned uninsured, you assume
all risks of loss or damage during shipment. Kramer Electronics will not be responsible for any costs related to the removal or re-installation of this product from or
into any installation. Kramer Electronics will not be responsible for any costs related to any setting up this product, any adjustment of user controls or any
programming required for a specific installation of this product.

How to Obtain a Remedy Under This Limited Warranty

To obtain a remedy under this limited warranty, you must contact either the authorized Kramer Electronics reseller from whom you purchased this product or the
Kramer Electronics office nearest you. For a list of authorized Kramer Electronics resellers and/or Kramer Electronics authorized service providers, visit our web
site at www.kramerav.com or contact the Kramer Electronics office nearest you.
In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Kramer Electronics
reseller. If this product is returned under this limited warranty, a return authorization number, obtained from Kramer Electronics, will be required (RMA number).
You may also be directed to an authorized reseller or a person authorized by Kramer Electronics to repair the product.
If it is decided that this product should be returned directly to Kramer Electronics, this product should be properly packed, preferably in the original carton, for
shipping. Cartons not bearing a return authorization number will be refused.

Limitation of Liability

THE MAXIMUM LIABILITY OF KRAMER ELECTRONICS UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID
FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL
THEORY. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation
of liability to specified amounts, so the above limitations or exclusions may not apply to you.

Exclusive Remedy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED . TO THE MAXIMUM EXTENT
PERMITTED BY LAW, KRAMER ELECTRONICS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF KRAMER ELECTRONICS CANNOT LAWFULLY DISCLAIM OR
EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.
IF ANY PROD UC T TO WHIC H THIS LIMITED W ARR ANTY APPLIES IS A “CONSUMER PROD UCT” U NDER THE MAGN USON -MOSS WARRANTY ACT (15
U.S.C.A. §2301, ET SEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND
ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE,
SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.

Other Conditions

This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state.
This limited warranty is void if (i) the label bearing the serial number of this product has been removed or defaced, (ii) the product is not distributed by Kramer
Electronics or (iii) this product is not purchased from an authorized Kramer Electronics reseller. If you are unsure whether a reseller is an authorized Kramer
Electronics reseller, visit our web site at www.kramerav.com or contact a Kramer Electronics office from the list at the end of this document.
Your rights under this limited warranty are not diminished if you do not complete and return the product registration form or complete and submit the online product
registration form. Kramer Electronics thanks you for purchasing a Kramer Electronics product. We hope it will give you years of satisfaction.

www.KramerAV.com
[e-mail]

P/N:

2900- 301493

Rev:

1

SAFETY WARNING

Disconnect the unit from the power supply before opening and servicing

For the latest information on our products and a lisat of Kramer distributors, visit our website where
updates to this user manual may be found.

We welcome your questions, comments, and feedback.

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