PCIe Medical LAN Card
User’s Guide (Version 1.00)
0-0096-4514
If it’s embedded, it’s Kontron.
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If it’s embedded, it’s Kontron
1. Table of Contents PCIe Medical LAN Card - User’s Guide (Version 1.00)
1. Table of Contents
1. Table of Contents ..................................................................................................................................... 1
1.1. Table of Figures...................................................................................................................................... 2
2. Introduction ........................................................................................................................................... 3
2.1. Symbols used in this Manual ..................................................................................................................... 4
3. Important Instructions............................................................................................................................. 5
3.1. Note on the Warranty .............................................................................................................................. 5
3.2. Exclusion of Accident Liability Obligation.................................................................................................... 5
3.3. Liability Limitation / Exemption from the Warranty Obligation ........................................................................ 5
4. Safety Instructions .................................................................................................................................. 6
4.1. Electrostatic Discharge (ESD) ................................................................................................................... 6
4.2. FCC Statement ....................................................................................................................................... 7
4.3. Electromagnetic Compatibility .................................................................................................................. 7
5. Scope of Delivery ..................................................................................................................................... 8
5.1. Type Label and Product Identification ........................................................................................................ 8
6. Product Description ................................................................................................................................. 9
6.1. Features ..............................................................................................................................................10
6.1.1. Network Features............................................................................................................................10
6.1.2. Performance Features Supported by Intel® 82574L LAN Controller ............................................................10
6.2. LAN Port/s ...........................................................................................................................................11
6.3. Status LEDs ..........................................................................................................................................12
6.3.1. Labeling of the Single/Dual Slot Brackets (also for Low Profile Slot Bracket) ..............................................12
6.4. PCIe-Bus Edge Card Connector .................................................................................................................13
6.5. Mechanical Design.................................................................................................................................14
6.6. System Requirements.............................................................................................................................15
7. Installation............................................................................................................................................16
7.1.1. Adapt the PCIe Medical LAN Card (Dual/Single) to a Low Profile Card ........................................................16
7.1.2. Installation of the PCIe Medical LAN Card (Dual/Single) .........................................................................16
8. Main Specifications.................................................................................................................................18
8.1. Environmental Specifications .................................................................................................................. 18
8.2. CE Directives and Standards.....................................................................................................................19
9. Technical Support ...................................................................................................................................20
9.1. Returning Defective Merchandise .............................................................................................................20
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1. Table of Contents PCIe Medical LAN Card - User’s Guide (Version 1.00)
1.1. Table of Figures
Fig. 1: Dual LAN (PCIe Medical Dual LAN card).................................................................................................... 8
Fig. 2: Single LAN (PCIe Medical LAN Card)........................................................................................................ 8
Fig. 3: Dual low profile slot bracket.................................................................................................................. 8
Fig. 4: Single low profile slot bracket ............................................................................................................... 8
Fig. 5: PCIe Medical Dual LAN Card (top side)..................................................................................................... 9
Fig. 6: PCIe Medical Dual LAN Card (bottom side) ............................................................................................... 9
Fig. 7: PCIe Medical Single LAN Card Dual (top side)........................................................................................... 9
Fig. 8: PCIe Medical Single LAN Card (bottom side) ............................................................................................. 9
Fig. 9: LEDs of the PCIe Medical (Dual / Single) LAN Card ....................................................................................12
Fig. 10: PCIe Medical LAN Card -PCB- Mechanical dimensions...............................................................................14
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2. Introduction PCIe Medical LAN Card - User’s Guide (Version 1.00)
2. Introduction
Kontron Embedded Computers would like to point out that the information contained in this manual may be subject to
technical alteration, particularly as a result of the constant upgrading of Kontron Embedded Computers products. The
attached documentation does not entail any guarantee on the part of Kontron Embedded Computers with respect to
technical processes described in the manual or any product characteristics set out in the manual. Kontron Embedded
Computers does not accept any liability for any printing errors or other inaccuracies in the manual unless it can be proven
that Kontron Embedded Computers is aware of such errors or inaccuracies or that Kontron Embedded Computers is
unaware of these as a result of gross negligence and Kontron Embedded Computers has failed to eliminate these errors or
inaccuracies for this reason. Kontron Embedded Computers expressly informs the user that this manual only contains a
general description of technical processes and instructions which may not be applicable in every individual case. In cases
of doubt, please contact Kontron Embedded Computers.
This manual is protected by copyright. All rights are reserved by Kontron Embedded Computers. Copies of all or part of
this manual or translations into a different language may only be made with the prior written consent of Kontron
Embedded Computers. Kontron Embedded Computers points out that the information contained in this manual is
constantly being updated in line with the technical alterations and improvements made by Kontron Embedded Computers
to the products and thus this manual only reflects the technical status of the products by Kontron Embedded Computers
at the time of printing.
© 20010 by Kontron Embedded Computers
Printing and duplication, even of sections, is only permissible with the express approval of
Kontron Embedded Computers GmbH
Oskar-von-Miller-Str. 1
85386 Eching near Munich
Germany
www.kontron.com 3
2. Introduction PCIe Medical LAN Card - User’s Guide (Version 1.00)
2.1. Symbols used in this Manual
Symbol Meaning
This symbol indicates the danger of injury to the user or the risk of damage to the product if the
corresponding warning notices are not observed.
® Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of the Microsoft Corporation.
® IBM, PC-AT, OS/2 and PS/2 are registered trademarks of the International Business Machines Corporation.
® Intel and Pentium are registered trademarks of Intel Corporation.
® AMI is a registered trademark of American Megatrends, Inc.
Other product names cited in this manual may also be trademarks and are used here solely for identification purposes.
This symbol indicates that the product or parts thereof may be damaged if the corresponding warning
notices are not observed.
This symbol indicates general information about the product and the user manual.
This symbol precedes helpful hints and tips for daily use.
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3. Important Instructions PCIe Medical LAN Card - User’s Guide (Version 1.00)
3. Important Instructions
This chapter contains safety instructions which must be observed when using the PCIe Medical LAN Card.
The manufacturer’s instructions provide useful information on your PCIe Medical LAN Card.
3.1. Note on the Warranty
Due to their limited service life, parts which by their nature are subject to a particularly high degree of wear (wearing
parts) are excluded from the warranty beyond that provided by law. This applies to the batteries, for example.
3.2. Exclusion of Accident Liability Obligation
Kontron Embedded Computers shall be exempted from the statutory accident liability obligation if the user fails to
observe the safety instructions.
3.3. Liability Limitation / Exemption from the Warranty Obligation
In the event of damage to the device caused by failure to observe the hints in this manual and eventually on the device
(especially the safety instructions), Kontron Embedded Computers shall not be required to honor the warranty even
during the warranty period and shall be exempted from the statutory accident liability obligation.
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4. Safety Instructions PCIe Medical LAN Card - User’s Guide (Version 1.00)
4. Safety Instructions
Please read this section carefully and observe the instructions for your own safety and correct use of the board. Observe
the warnings and instructions on the board and in the manual.
The PCIe Medical LAN Card has been built and tested by Kontron Embedded Computers in accordance with
IEC / EN / UL 60950-1 with medical separation/isolation requirements acc. IEC 60601 and was delivered in perfect
condition.
In order to maintain this condition and ensure safe operation, the user must observe the instructions and warnings acc.
IEC 60601 contained in this manual.
Kontron Embedded Computers can only guarantee the safety, reliability and performance of the board if all of the
following safety instructions are observed.
❏ The PCIe Medical LAN Card must be used in accordance with the instructions for use.
❏ The PCIe Medical LAN Card is designed to be built-in to a system. The integration into the system has to be done such
that the system complies with the IEC / EN 60950-1 safety rules.
❏ When installing the board into a system, ensure that the system is switched off and the systems power cord is
disconnected from the mains power. Disconnect all cable connections of peripheral devices from the system.
❏ Ensure that the DC operating voltages adheres to the specification given in the “Power Requirements”.
❏ Repairs may only be carried out by Kontron Embedded Computers.
❏ It must be assumed that safe operation is no longer possible,
• if the device has visible damage or
• if the device no longer functions.
In these cases the device must be shut down and secured against unintended operation.
4.1. Electrostatic Discharge (ESD)
The components on the board are sensitive to static electricity. Care must therefore be exercised at all times during
handling and inspection of the PCIe Medical LAN Card, in order to ensure the product integrity.
❏ Do not handle this product while it is outside its protective enclosure, while it is not used for operational purposes,
unless it is otherwise anti-static protected.
❏ Unpack or install this product only at EOS/ESD safe work stations. When safe work station are not guaranteed, it is
important for the user to be electrically discharged before touching the PCIe Medical LAN Card with his/her hands or
tools. This is most easily done by touching a metal part of your system housing.
❏ Only hold the assemblies at the edge.
❏ Do not touch any connection pins or conductors on the assembly.
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4. Safety Instructions PCIe Medical LAN Card - User’s Guide (Version 1.00)
4.2. FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
(English): This Class A digital apparatus complies with the Canadian ICES-003.
(French): Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
4.3. Electromagnetic Compatibility
This product has been designed for industrial, commercial and office use, including small business use. The most recent
version of the EMC guidelines (EMC Directive 2004/108/EC) apply. If the user modifies and/or adds to the equipment
(e.g. installation of add-on cards) the prerequisites for the CE conformity declaration may no longer apply.
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5. Scope of Delivery PCIe Medical LAN Card - User’s Guide (Version 1.00)
5. Scope of Delivery
Please check that your package is complete, and contains the items below (according to the ordered unit configuration).
If you discover damaged or missing items, please contact your dealer.
❏ PCIe Medical LAN Card (delivered as ordered: single or dual)
❏ 1x CD-ROM with the required drivers
Support for driver installation:
E-mail:
Delivering versions of the PCIe Medical LAN Card with the corresponding low profile slot bracket (included):
support@kontron.com
Fig. 1: Dual LAN (PCIe Medical Dual LAN card) Fig. 2: Single LAN (PCIe Medical LAN Card)
Fig. 3: Dual low profile slot bracket Fig. 4: Single low profile slot bracket
5.1. Type Label and Product Identification
Card Type Product Designation Product Identification
PCIe Med Dual LAN Card PCIe Medical Dual LAN Card PCIe Network Card
PCIe Med LAN Card PCIe Medical Single LAN Card
Two types of printed labels on the PCIe Medical LAN Card (Single or Dual LAN) have to show the following information:
1. Board Identification Label that has implemented: Board Designation/Serial Number/Part Number/Product
Revision/QM-Field/Bar Code/Datamatrix Code
2. 2x MAC Address Label for the PCIe Medical Dual LAN Card
1x MAC Address Label for the PCIe Medical Single LAN Card
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6. Product Description PCIe Medical LAN Card - User’s Guide (Version 1.00)
6. Product Description
The PCIe Medical LAN Card is designed as a PCIe card (PCIe x1) for installation into a standard PC as well as into a system
suitable for applications that require the reinforced insulation (demanded for international safety certification).
This card will function correctly in an extended PCIe slots (e.g. x1, x4, x8, x16) if available.
2x LAN (RJ45)
(complying with reinforced insulation
requirements of IEC 60601-1)
Board Identification
Label
MAC-Address Labels
Screws that secure
the slot bracket
Fig. 5: PCIe Medical Dual LAN Card (top side) Fig. 6: PCIe Medical Dual LAN Card (bottom side)
1x LAN (RJ45)
(complying with reinforced insulation
requirements of IEC 60601-1)
Screws that secure
the slot bracket
Fig. 7: PCIe Medical Single LAN Card Dual (top side) Fig. 8: PCIe Medical Single LAN Card (bottom side)
PCIe x1 edge
connector
PCIe x1 edge
connector
Board identification
label
MAC-Address Labe
The shield of the ethernet cable is isolated to ground /earth at the LAN interface from PCIe Medical
LAN Card (Single or Dual).
Therefore the shield of the ethernet cable shall be connected to ground or earth on the peripheral side
(f.e. LAN- hub or ethernet-switch).
EMC disturbances as high frequent transients (Burst) have an influence of the LAN transmission
performance, because connected peripherals may be sensitive to such EMC signals. These influences
should be considered in the risk analysis from the medical device according ISO 14971 if connected.
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6. Product Description PCIe Medical LAN Card - User’s Guide (Version 1.00)
6.1. Features
The PCIe Medical LAN Card is available with Dual LAN or Single LAN ports. Both versions of the PCIe Medical LAN Card
(Single or Dual) come with a standard height bracket attached to it. The corresponding low profile bracket for single or
dual version is included as accessory in the shipment (refer to the chapter
(Dual/Single) to a Low Profile Card
The insulation of the LAN ports comply the requirements for reinforced insulation of IEC60601-1 2nd edition.
Data Transfer Rate: 10Mb/s Ethernet, 100Mb/s Fast Ethernet, and 1000Mb/s Gigabit Ethernet.
It is based upon the high performance of Intel® 82574L LAN controller
6.1.1. Network Features
❏ Compliant with the 1 Gb/s Ethernet 802.3 802.3u 802.3ab specifications
❏ Multi-speed operation: 10/100/1000 Mb/s
❏ Full-duplex operation at 10/100/1000 Mb/s
.
7.1.1 “Adapt the PCIe Medical LAN Card
❏ Half-duplex operation at 10/100 Mb/s
❏ Flow control support compliant with the 802.3X specification
❏ MAC address filters: perfect match unicast filters; multicast hash filtering, broadcast filter and promiscuous mode
❏ Statistics for management and RMON
❏ MAC loopback
❏ Two yellow status LEDs available for each LAN port (link/activity and speed)
6.1.2. Performance Features Supported by Intel® 82574L LAN Controller
❏ Configurable receive and transmit data FIFO; programmable in 1 KB increments
❏ TCP segmentation capability compatible with NT 5.x TCP Segmentation Offload (TSO) features
❏ Supports up to 256 KB TSO (TSO v2)
❏ Fragmented UDP checksum offload for packet reassembly
❏ IPv4 and IPv6 checksum offload support (receive, transmit, and TSO)
❏ Split header support
❏ Receive Side Scaling (RSS) with two hardware receive queues
❏ Supports 9018-byte jumbo packets
❏ Packet buffer size of 40 KB
❏ TimeSync offload compliant with 802.1as specification
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6. Product Description PCIe Medical LAN Card - User’s Guide (Version 1.00)
6.2. LAN Port/s
These connectors provide two isolated Ethernet 1000Base-T ports, which are connected to on-board LAN controller by
galvanic isolated transformers. Creepage distance and clearances comply with the standard IEC60601-1 2nd edition.
The RJ45 connectors are unshielded.
Signal Name LAN 1, LAN2: unshielded [RJ45 (female)] Pin#
1 D1+
2 D1-
3 D2+
4 D3+
5 D3-
6 D2-
7 D4+
8 D4-
The shield of the ethernet cable is isolated to ground /earth at the LAN interface from PCIe Medical
LAN Card (Single or Dual).
Therefore the shield of the ethernet cable shall be connected to ground or earth on the peripheral
side (f.e. LAN- hub or ethernet-switch).
EMC disturbances as high frequent transients (Burst) have an influence of the LAN transmission
performance, because connected peripherals may be sensitive to such EMC signals. These influences
should be considered in the risk analysis from the medical device according ISO 14971 if connected.
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6. Product Description PCIe Medical LAN Card - User’s Guide (Version 1.00)
6.3. Status LEDs
The LED block contains:
❏ four LEDs (yellow) on the PCIe Med Dual LAN Card (LED: A, B, C, D)
❏ two LEDs (yellow) on the PCIe Med LAN Card (Single) (LED: A, B)
LED# Color Function Off On Blinking
LED A
LED B
LED C
LED D
yellow
yellow
yellow
yellow
LED C
LAN 1 status
LAN 1 Speed
LAN 2 status
LAN 2 Speed
no Link Link no Activity Link and Activity
10Mb/s 100Mb/s 1Gb/s
no Link Link, no Activity Link and Activity
10Mb/s 100Mb/s 1Gb/s
LED A
LED B
LED B
6.3.1. Labeling of the Single/Dual Slot Brackets (also for Low Profile Slot Bracket)
SP: Speed
A/L: Activity/Link
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Fig. 9: LEDs of the PCIe Medical (dual / single) LAN Card
6. Product Description PCIe Medical LAN Card - User’s Guide (Version 1.00)
6.4. PCIe-Bus Edge Card Connector
The PCIe-Bus connector is a PCIe-Bus x1 card edge connector. It provides the following signals:
This connector has 36-pole, edge-board contacts.
Pin
Side B (Bottom) Side A (Top)
#
Name Direction Description Name Direction Description
+12V power 12V power PRSNT1# O (connected to
1
PRSNT2#)
+12V power 12V power +12V power 12V power
2
+12V Power (NC) 12V power +12V power 12V power
3
GND power Ground GND power Ground
4
SMCLK (NC) SMBus Clock JTAG2 (I) (NC) TCK, clock input for
5
SMDAT (NC) SMBus Data JTAG3 (I) (NC) TDI
6
GND power Ground JTAG4 (O) (NC) TDO
7
+3.3V power 3.3V power JTAG5 (I) (NC) TMS
8
JTAG1 (NC) TRST#, resets the
9
JTAG interface
3.3Vaux (NC) 3.3V auxiliary power +3.3V power 3.3V power
10
WAKE# Output Signal for Link
11
reactivation
Mechanical Key
+3.3V power 3.3V power
PRST# I Fundamental reset
Hot-Plug presence
detect
JTAG interface
RSVD (NC) reserved GND power Ground
12
GND power Ground REFCLK+ I
13
I REFCLK- I
14
I
15
GND power Ground PERp0 O
16
I Hot-plug presence
17
Ground GND power Ground
18
I: (connected to PRSNT1#)
O: (connected to PRSNT2#)
NC: not connected
Transmitter differential
pair, Lane0
detect
GND Power Ground
PERn0 O
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6. Product Description PCIe Medical LAN Card - User’s Guide (Version 1.00)
6.5. Mechanical Design
The PCIe Medical (Dual/Single) LAN Card is a low profile (half length and haft height) card with standard or low profile
(included) brackets, which offers flexibility in the configuration and expansion of a computer (desktop PC or server).
Fig. 10: PCIe Medical LAN Card -PCB - mechanical dimensions
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6. Product Description PCIe Medical LAN Card - User’s Guide (Version 1.00)
6.6. System Requirements
❏ Minimum CPU clock recommended: 1GHz (with Intel
®
Pentium® III comparable)
❏ an available PCIe slot (e.g. x1, x4, x8 and x16) compliant with PCIe bus specification 2.0, which allows the system
expansion
❏ a CD-ROM drive
❏ corresponding cables
❏ Operating systems supported: refer to the download center for LAN controller Intel® 82574L on the web side:
www.intel.com
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7. Installation PCIe Medical LAN Card - User’s Guide (Version 1.00)
7. Installation
Please observe the safety instruction for handling assemblies with static sensitive device [refer to the
chapter
Failure to take heed of this warning instruction can result in damage to the device.
7.1.1. Adapt the PCIe Medical LAN Card (Dual/Single) to a Low Profile Card
If the PCIe Medical LAN Card (Dual/Single) is needed as a low profile card, you can replace the standard height bracket
attached, with the corresponding low profile slot bracket (included).
In order to adapt the PCIe Medical LAN Card (Dual/Single) to a low profile card follow these steps:
4.1 “Electrostatic Discharge (ESD)”].
1. Loosen and remove the screws that secure the slot bracket (refer to
2. Remove the bracket (standard height). Retain it for later use.
3. Mount the low profile slot bracket (included) to the card and secure it with the retained screws.
7.1.2. Installation of the PCIe Medical LAN Card (Dual/Single)
The PCIe Medical LAN Card (Dual/Single) can be installed only in computers with available PCIe slots (e.g. x1, x4, x8 or
x16) for system extension.
In order to install the PCIe Medical LAN Card (Dual/Single) follow these steps:
1. Shut down your application.
2. Turn off the computer and the peripherally devices (printers, monitors, scanner etc.) connected to the computer.
Disconnect them from the mains power.
3. To gain access to the free PCIex1 slot (component of the installed, motherboard, SBC, backplane, riser card), remove
the cover of the computer (refer to the user’s guide of your computer).
4. Locate the unused PCIe expansion slot.
5. Remove the metal slot bracket covering the free chassis card slot.
6. Align the PCIe x1 connector with the PCIe slot of the base board. Carefully insert the card and press until all the edge
connectors are firmly seated inside the slot.
Fig. 5and Fig. 7). Retain the screws for later use.
Do not act with force when inserting the card. If this seems to be necessary, the card is not inserted
properly into the slot. Remove the card from the slot and re-insert it with care.
7. Position the card into the corresponding socket that was covered by metal bracket previously.
8. Secure the card slot bracket to the chassis using a screw with proper size.
9. Replace the cover and secure it to the chassis (refer to the user’s guide of your computer).
10. Connect the Ethernet cable (not included) to the RJ45 connector of the PCIe Medical LAN Card.
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7. Installation PCIe Medical LAN Card - User’s Guide (Version 1.00)
The shield of the ethernet cable is isolated to ground /earth at the LAN interface from PCIe Medical
LAN Card (Single or Dual).
Therefore the shield of the ethernet cable shall be connected to ground or earth on the peripheral side
(f.e. LAN- hub or ethernet-switch).
EMC disturbances as high frequent transients (Burst) have an influence of the LAN transmission
performance, because connected peripherals may be sensitive to such EMC signals. These influences
should be considered in the risk analysis from the medical device according ISO 14971 if connected.
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8. Main Specifications PCIe Medical LAN Card - User’s Guide (Version 1.00)
8. Main Specifications
PCIe Medical LAN Card
Chipset
LAN Interfaces
LED Indicators
BusType
Data Transfer Rate
Mechanical Dimension (PCB)
Weight
Connectivity Media
PCIe Medical LAN Card (Single) PCIe Medical Dual LAN Card
1x Intel® 82574L Ethernet Controller 2x Intel® 82574L Ethernet Controller
• one isolated Ethernet 1000Base-T
port as RJ45 female, complying with
nd
the standard IEC60601-1, 2
edition,
• unshielded connector;
• two isolated Ethernet 1000Base-T
ports as RJ45 female, complying with
nd
the standard IEC60601-1, 2
edition
• unshielded connectors;
1x LAN status LED 2x LAN status LED
2x LAN speed LED 1x LAN speed LED
PCIe x1 (PCIe Spezification Version 2.0);
One Lane; Data Rate: 250 MByte/s per direction
10/100/1000 Mb/s
Delivered with standard slot bracket attached:
168.15mm (half length) x 68.9mm (half height);
[6.62" (half length) x 2.713 " (half height)]
Max. 74 g (0.163 lbs)
UTP CAT5, CAT6, CAT7
(This cable must be connected to Ground or Earth on the other end ( refer to
chapter
6.2 “LAN Port/s”)
8.1. Environmental Specifications
Operating temperature / relative
humidity
Storage / transit temp. / relative
humidity
Operating and
Storage / Transit altitude
Air Pressure
with minimum 1m/s forced air flow:
0°C ... +60 °C / 15-90 % / non condensing;
(32 … 140 °F / 15-90 % / non condensing)
with passive cooling (assembled in vertical position)
0°C … +45°C / 15-90 % / non condensing;
(32 … 113 °F / 15-90 % / non condensing;
-20 … +70 °C / 15-95 % non condensing
(-4 … 158 °F / 15-95 %) not condensing
-500 … 3000 m (1640.5 … 9843 ft)
1100 hPa … 700 hPa
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8. Main Specifications PCIe Medical LAN Card - User’s Guide (Version 1.00)
8.2. CE Directives and Standards
CE Directives
Electrical Safety
ElectroMagnetic
Compatibility (EMC)
Electrical Safety Harmonized Standards
EUROPE
U.S.A. / CANADA
EMC Harmonized Standards
EU
U.S.A.
General Product Safety Directive (GPSD) 2001/95/EC
Low Voltage Directive (LVD) 2006/95/EC
EMC Directive 2004/108/EC
Information technology equipment - Safety - Part 1: General requirements
EN 60950-1: 2006
UL 60950-1:2006 cULus recognized
Generic emission standard for industrial environments (Emission):
EN EN 55022 and EN 55011 class B
Generic standards - Immunity for industrial environments (Immunity):
EN 61000-6-2:2005;
EN 60601-1-2 (EMC of medical devices
FCC 47 CFR Part 15, Class A
CANADA
ICES-003, Class A
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9. Technical Support PCIe Medical LAN Card - User’s Guide (Version 1.00)
9. Technical Support
For technical support, please contact our Technical Support department.
German headquarter Hotline:
TEL: (+49) 8165-77 112
FAX: (+49) 8165-77 110
E-mail:
Make sure you have the following on hand when you call:
Be ready to explain the nature of your problem to the service technician.
If you have any questions about Kontron Embedded Computers or our products and services, you may reach us at the
aforementioned numbers, or at:
Kontron Embedded Computers GmbH
Oskar-von-Miller-Str. 1
support@kontron.com
• the unit part id number (P/No #),
• and the serial number (S/No #) of the unit (provide the serial
number found on the label, placed on the rear side of the board).
www.kontron.com or by writing to:
85386 Eching
Germany
9.1. Returning Defective Merchandise
Before returning any merchandise please:
1. Contact our Service and request an
RMA number (Return Material Authorization) by:
Fax: (+49) 8165-77 412
E-mail:
2. Make sure to receive an RMA number from Kontron Embedded Computers-Service before returning any merchandise.
Clearly write or mark this number on the outside of the package you are returning.
3. Describe the device failure behavior as precisely as possible.
4. When returning goods, include the name and telephone number of a person whom we can contact for further
explanations if necessary. Where applicable, always include all duty papers and invoice(s) associated with the item(s)
in question.
5. When returning a unit:
• Ensure that the unit is properly packed in the original box,
• include a copy of the RMA form.
service@kontron.com
Corporate Offices
Europe, Middle East & Afr i ca
Oskar-von-Miller-Str. 1
85386 Eching/Munich
Germany
Tel.: +49 (0)8165/ 77 777
Fax: +49 (0)8165/ 77 219
info@kontron.com
20 www.kontron.com
North America
14118 Stowe Drive
Poway, CA 92064-7147
USA
Tel.: +1 888 294 4558
Fax: +1 858 677 0898
info@us.kontron.com
Asia Pacific
17 Building,Block #1,ABP.
188 Southern West 4th Ring
Beijing 100070, P.R.China
Tel.: + 86 10 63751188
Fax: + 86 10 83682438
info@kontron.cn
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