Konica Minolta QMS 2060 Service Manual
®
QMS 2060 Print System Operation
1800448-001B
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trademarks of QMS, Inc. PostScript is a trademark of Adobe Systems Incorporated for a
page description lan guage and may be registered in cer tain jurisd ictions. Through out
this manual, “PostScript Level 2” is used to refer to a set of capabilities defined by
Adobe Systems for its PostScrip t Level 2 page description language. These capa bilities,
among others, are implemente d in this product thro ugh a QMS-developed emulatio n
that is compatible with Adobe's PostScript Level 2 language. Adobe, Adobe PhotoS hop,
Adobe PageMaker/Adobe Systems Incorpo rated. Intellifont/Agfa Division, Miles, Inc. 3
Com, 3+Open/3Com Cor poration. Ald us, PrePrint/A ldus Corp oration. Apple,
AppleShare, AppleTalk, EtherTalk, LaserWriter, LaserPrep, LocalTalk, Macintosh,
TrueType/Apple Computer, Inc. Banyan, VINES/Banyan. Centronics/Centron ics Data
Computer Corporation . CompuSer ve /H & R Block. DEC, DECnet, LN03, VMS/Dig ital
Equipment Corp oration. PhoneN ET/Farallon Computing, Inc. Hewlett-Packard, HP,
PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, Token-Ring/International Business
Machines Corporation. Inte l/Intel Cor poration. Aldus FreeHand/Mac romedia, Micr osoft,
MS-DOS, Windows/Microsoft Corporation. Gothic Medium BBB and Ryumin Lgiht KL/
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QuarkXPress/Quark, Inc. TOPS/Sun Microsystems, Inc. TypeBank/TypeBank, Ltd. The
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STAR emblem does not repr esent EPA endorsement of any product or serv ice. UNIX/
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Proprietary Statement
The digitally encoded software includ ed with your QMS 4060 Pr int System is
Copyrighted © 1998 by QMS, Inc. All Rights Reserved. This s oftware may not be
reproduced, modifi ed, displayed, transferred, or copi ed in any for m or in any man ner or
on any media, in whole or in par t, withou t the express written per miss ion of QMS, Inc.
Copyright Notice
This manual is Copyrighted © 1998 by QMS, Inc., One Magnum Pass, Mobile, AL
36618. All Rights Reser ved. This manual may not be cop ied in whole or in part, no r
transferred to any other media or language, witho ut the express written per mission of
QMS, Inc.
ContentsContents
1 Introduction
Introduction ........................................................................ 1-2
About This Manual .............................................................1-2
Typographic Conventions 1-4
2 Consumables
Introduction ........................................................................ 2-2
Feeding Media ....................................................................2-2
Automatic 2-2
Manual Feed 2-2
Preventing Media Jams .....................................................2-3
Loading the Media Cassette .............................................2-4
Prepare the Paper 2-5
Loading the 500-sheet Cassette 2-5
Load the 250-Sheet Cassette 2-9
Loading the Multipurpose Tray ......................................2-12
Envelopes: Special Considerations 2-15
Labels: Special Considerations 2-18
Letterhead and Memo Media: Special
Considerations 2-19
Odd-size Media: Special Considerations 2-21
Transparencies: Special Considerations 2-21
Postcards 2-22
Using Toner Cartridges ...................................................2-22
Toner Cartridge Life 2-23
Extending Toner Cartridge Life 2-23
Toner Cartridge Handling 2-24
Toner Cartridge Storage 2-24
Refilled Toner Cartridges 2-24
Replacing a Toner Cartridge ........................................... 2-25
Removing an Empty Toner Cartridge 2-25
Installing a New Toner Cartridge 2-26
3 Advanced Printing Features
Introduction ........................................................................ 3-2
High-Resolution Printing ...................................................3-2
Setting the Resolution 3-3
Smoothing 3-4
How Much Memory Do You Need? 3-4
QMS 2060 Print System Operationiv
Printing Duplex ......................................................... .. .. .....3-7
Automatic via a Cassette 3-8
Manual Feed via the Multipurpose Tray 3-9
High-Resolution and Duplex Printing 3-9
Duplex Printing Tips 3-10
Cassette Chaining ............................................................3-10
Using the Configuration Menu 3-11
Collating Output ............................................... ................3-12
Chunk Collation 3-13
Advantages of Collation 3-14
Working with Status Pages .............................................3-14
Identifying a Status Page Type 3-14
Printing a Status Page 3-15
Cancelling/Ending Print Jobs .........................................3-15
Cancelling a Print Job 3-16
Cancelling all Print Jobs 3-16
4 Printer Care
Introduction ........................................................................ 4-2
Handling the Printer .......... .................... ...................... .......4-2
Cleaning the Printer ...................................................... .....4-4
Cleaning Guidelines 4-4
Cleaning the Outside of the Printer 4-5
Cleaning the Inside of the Printer 4-6
5 Print Quality
Introduction ........................................................................ 5-2
About Halftones .................................................................5-2
Contents v
About Print Density ...........................................................5-3
About Print Resolution ......................................................5-3
6 Troubleshooting Printer
Problems
Introduction ........................................................................ 6-2
Status Messages . ...............................................................6-2
Service Messages ..............................................................6-9
HP-GL and PCL Error Codes ..........................................6-11
Testing PC-Printer Communication ...............................6-12
Creating the Test File 6-12
Sending the Test File 6-12
Printer Problem Checklist ............................................... 6-17
Media Jams .......................................................................6-19
Automatic Jam Recovery 6-19
Locating Print Media Jams 6-19
Clearing a Media Jam Inside the Printer 6-20
Clearing Cassette Area Jams 6-24
Clearing Multipurpose Tray Area Jams 6-25
Clearing a Duplexer Media Jam 6-29
Clearing CrownCopy ADF Paper Jams 6-30
Troubleshooting CrownCopy .........................................6-31
Understanding the LEDs 6-31
Solving Other Problems 6-32
QMS 2060 Print System Operationvi
Control Panel Problems ..................................................6-34
Data Indicator Stays Lit 6-34
No Advanced Status Page’ 6-34
No Start-up Page 6-34
Paper Jam Message Stays On 6-35
Printer Resets 6-35
PostScript Errors 6-35
Windows Driver Problems ..............................................6-36
Printer Description Files 6-36
CrownNet Problems .........................................................6-36
Output Problems ..............................................................6-37
600x600, 1200x1200 dpi Printing Unavailable 6-37
Blank Pages 6-38
Not All Pages Print 6-38
Printer Will Not Duplex 6-38
Paper Jams Always Occur 6-39
Kanji Option Kit Problems ..............................................6-39
Can't Download Kanji Fonts 6-40
Can't Access Kanji Fonts 6-40
Can't Access the Kanji File Through Your Application
6-41
Print Quality Problems ....................................................6-41
General 6-42
Specific 6-42
Placing a Service Call ......................................................6-48
7 CrownView Printer Web
Page
Introduction ........................................................................ 7-2
Contents vii
Setting up the Printer Web Page ...................................... 7-3
Assigning a Printer Name 7-3
Setting Up Your Browser Software 7-3
Printer Home Page ............................................................. 7-8
Home 7-9
Operator Control 7-10
General Settings 7-12
Printer Jobs 7-20
Consumable Status 7-21
Accounting 7-22
System Support Page 7-23
QMS, Inc. Page 7-25
Local Online Help Page 7-25
Web Page Help System ...................................................7-26
A QMS Customer Support
Sources of Support ........................................................... A-2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Response Center (CRC) A-4
QMS World-wide Offices .......... ........................... ............. A-5
Index
v
QMS 2060 Print System Operationviii
1
Introduction
In This Chapter . . .
n “Introduction” on page 1-2
n “About This Manual” on page 1-2
n “Typographic Conventions” on page 1-4
Introduction
Introduction
This manual provides information on installing consumables such as
media and toner cartridges. You’ll also find information on advanced
printing features, printer care, print quality, and troubleshooting. Use
this guide in conjunction with your other QMS 2060 Print System documentation.
This chapter gives you a brief overview of this manual.
About This Manual
Introduction
1
Consumables
2
Advanced
3
Printing Features
Printer Care
4
Print Quality
5
Provides an overview of this guide.
Describes the media that’s best suited
for your printer; how to load paper,
labels, transparencies, envelopes; and
how to replace the toner cartridge.
Explains how to print duplex, chain
cassettes, collate output, print a status
page, cancel a print job, and end a
print job.
Describes how to handle and clean
the printer.
Gives information on how to improve
print quality through adjustment of
printer resolution.
QMS 2060 Print System Operation1-2
About This
Manual
Troubleshooting
6
Printer Problems
CrownView
7
Printer Web Page
QMS Customer
A
Support
Provides media jam prevention tips,
explains how to locate and clear media
jams, lists printer status messages,
outlines printer and print quality
problems and solutions, and describes
how to place a service call.
Contains information on how to access
and use the printer’s web page.
Provides product sales and support
telephone numbers and describes
how to communicate with QMS
through the QMS Bulletin Board,
CompuServe, the Internet, and
.
Q-FAX
1-3Introduction
About This
Manual
Typographic Conventions
The following typographic conventions are used in this manual:
Mixed-Case
Courier
Mixed-Case
Italic
Courier
UPPERCASE
COURIER
lowercase bold PostScript operators and DOS commands
lowercase italic
UPPERCASE File and utility names
↵ Press the Enter key (PC) or Return key
^ Press and hold down the Ctrl key (PC)
» Note:
Notes contain tips, extra information, or important information
Text you type, and messages and information
displayed on the screen
Variable text you type; replace the italicized
word(s) with information specific to your printer or
computer
Information displayed in the printer message
window
Variable information in text.
(Macintosh)
that deserves emphasis or reiteration.
▲ Caution:
Cautions present information that you need to know to avoid
equipment damage, process failure, or extreme annoyance.
M WARNING!
Warnings indicate the possibility of personal injury if a
specific procedure is not performed exactly as described in the
manual.
ACHTUNG!
Bitte halten Sie sich exakt an die im Handbuch
beschriebene Vorgehensweise, da sonst Verletzungsgefahr
bestehen könnte.
v
QMS 2060 Print System Operation1-4
2
Consumables
In This Chapter . . .
n “Feeding Media” on page 2-2
n “Preventing Media Jams” on page 2-3
n “Loading the Media Cassette” on page 2-4
n “Loading the Multipurpose Tray” on page 2-12
Introduction
Introduction
This chapter covers basic printer operation, such as preventing media
jams; loading media; transparencies, labels and envelopes; replacing
toner cartridges; and using various kinds of print media.
Feeding Media
There are two ways of feeding media into your printer:
n Automatic (from the cassettes)
n Manual feed (from the multipurpose tray)
Automatic
The printer automatically pulls media from the cassette(s) at the front
of the printer. The cassette(s) handle media as light as 16 lbs
(60 g/m
2
) or as heavy as 24 lbs (90 g/m2).
See “Loading the Media Cassette” on page 2-4 for details on how to
load the cassette.
Manual Feed
Manual feed is the method of feeding single sheets or small increments of media from the multipurpose tray only. Media weight can
range from 16 to 42 lbs (20 to 157 g/m
Manual feed is very useful for
n Envelopes
n Labels
n Letterhead and memo paper
n Odd-sized media (cut sheets)
n Postcards
QMS 2060 Print System Operation2-2
2
).
n 13x22 Broadsheet
n 13x26
n Heavy-weight labels and envelopes
The multipurpose tray is also especially useful if you want to print on a
single sheet of letterhead or colored media without changing the
media in the media cassettes.
Preventing Media Jams
There are several things you can do to reduce the occurrence of
media jams:
n Use paper, envelopes, labels, postcards, transparencies that
match the printer specifications. (See the “Consumable Supplies”
section of appendix B, “Technical Specifications,” in the
, for more complete information.)
ence
Preventing
Media Jams
Refer-
n Make sure the media is not folded or wrinkled.
n Do not overfill the multipurpose tray or the cassettes. The multi-
purpose tray holds about 150 sheets of 20 lb (75 g/m
paper, 5 transparencies, 10 envelopes, 10 sheets of letterhead or
thick paper, or 10 labels; the universal cassette holds up to 250
sheets of paper, and the 500-sheet cassette holds up to 500
sheets of paper.
n If you have problems with double feeding, remove the media from
the tray or cassette and fan the edges. The sheets may be sticking together.
» Note:
n Store print media away from moisture and humidity. The recom-
Do not fan transparencies since this causes static.
mended relative humidity is 15%-85% with no condensation.
2
)
2-3Consumables
Loading the Media Cassette
n Place media correctly in the tray or cassette. Many manuf acturers
place an arrow on the end of the wrapper indicating the side of
the media to use for printing. If you cannot determine which side
of the media to print on, remove the media from the cassette,
rotate the stack a half-turn, turn the stack over, and then place it
back in the cassette.
n If none of the above relieves media jamming, notify your vendor.
Loading the Media Cassette
The QMS 2060 Print System comes standard with either a 500-sheet
letter/A4 cassette or a 250-sheet cassette, depending on the model
ordered. See the “Consumable Supplies,” section of appendix B in
Reference
the
cassettes are interchangeable and therefore can be either in the
upper or lower position. The printer automatically pulls media from the
cassette.
manual for cassette media capacity information. These
Basically, loading media in either cassette involves the following
steps:
n Prepare the paper
n Load the cassette
Each of these steps is described in detail later in this procedure.
There is a section for loading a 500-sheet cassette and one for loading a 250-sheet cassette.
QMS 2060 Print System Operation2-4
Loading the
Media Cassette
Prepare the Paper
sCaution: Ensure that the media size matches the cassette size (for
example, letter/A4 media must be loaded only when the letter/A4
cassette is inserted or the universal cassette is set to letter/A4 size).
Since the media cassette sends a media size signal to the printer
controller, using a wrong size media will cause your image to be
positioned incorrectly on the page or clipped.
1 Unwrap the paper, pull the stack out, and then with one hand
at each end of the stack, lift and hold it in a curved position.
» Note: Paper is packed in reams of 500 sheets. Do not unpack the
paper above the printer as this might cause particles to fall into
the printer components. Note the arrows on the wrapper. They
show which side of the paper should be on the top when it is
loaded in the cassette.
2 Grip each end of the stack firmly.
3 Straighten the stack, and then roll the fanned sheets from
side to side to get air through the sheets and prevent static
buildup.
4 Take off the top and bottom sheets
The top and bottom sheets sometimes have residual glue buildup
that could cause the printer to jam.
Loading the 500-sheet Cassette
Load media in the 500-sheet cassette as follows. For 250-sheet cassette instructions, see the next section.
» Note: Reload media cassettes only when the printer is not actively
printing.
2-5Consumables
Loading the
Media Cassette
1 Pull out and remove the cassette.
2 Position the cassette.
The cassette has a spring in the bottom that provides some resistance when print media is placed on it. Lay the cassette flat on a
hard surface and, using your left hand, push down on the plate in
the cassette until it locks.
QMS 2060 Print System Operation2-6
Loading the
Media Cassette
3 Load media in the 500-sheet cassette in increments so that
the 500 sheets fit in the cassette and the media stack is properly leveled out.
Load the media so the front end of the stack comes against the
front of the cassette in three steps as follows:
a Up to the bottom limit mark.
b Halfway to the top limit mark.
c Up to the top limit mark.
Top Limit
Bottom Limit
Retaining Clips
4 Ensure that the media stack lies flat, does not exceed the top
limit mark, and is positioned under the retaining clips.
2-7Consumables
Loading the
Media Cassette
5 Slide the cassette back into the upper cassette feeder until
it’s firmly seated.
6 Adjust the media tray to fit the media size.
» Note:
the largest media size. If the media tray is set to a smaller media
size, large-size paper will curl, block the opening (when delivered
to the tray), and cause a media jam.
When printing different-sized media, set the media tray to
QMS 2060 Print System Operation2-8
Loading the
Media Cassette
Load the 250-Sheet Cassette
Load media in the 250-sheet universal cassette as follows. For 500sheet cassette instructions, see the previous section.
» Note: Reload media cassettes only when the printer is not actively
printing.
1 Pull out and remove the cassette.
2 Open the cassette cover.
2-9Consumables
Loading the
Media Cassette
3 Position the cassette.
The cassette has a spring in the bottom that provides some resistance when print media is placed on it. Lay the cassette flat on a
hard surface and, using your left hand, push down on the plate in
the cassette until it locks.
4 Adjust the media guides to fit the media size.
QMS 2060 Print System Operation2-10
5 Load media face-up in the universal cassette.
Long-edge First Short-edge First
Loading the
Media Cassette
» Note:
See the “Print Media” section of appendix B, “Technical
Specifications,” in the Reference manual for media size feededge information.
6 Ensure that the media stack lies flat, does not exceed the top
limit mark, and is positioned under the retaining clips.
Retaining Clips
2-11Consumables
Loading the Multipurpose Tray
7 Slide the cassette back into the printer until it is firmly
seated.
Loading the Multipurpose Tray
This section explains how to load media in the multipurpose tray. For
tips on how to get the best possible printing results, see “Envelopes:
Special Considerations,” “Labels: Special Considerations,” and
“Transparencies: Special Considerations,” at the end of this section.
A
» Note:
the multipurpose tray is not the media size selected for the
multipurpose tray (inputbin 1). If the printer suppor t s the media size
you want, insert the correct size media in the multipurpose tray. If the
printer does not support the media size you want, set Operator
Control/Multipurpose Sz to Universal to clear the error. See “Media
Size” in chapter 4, “Printer Configuration,” of the Reference for more
information on multipurpose size.
MEDIA SIZE MISMATCH
error can be caused if the media in
QMS 2060 Print System Operation2-12
Loading the
Multipurpose
Tray
1 Open the multipurpose tray.
2 Adjust the media guides on the multipurpose tray to match
the width of the media you’re using.
3 Align the media, and insert it print side up between the
media guides, sliding it as far as it will go in the printer.
Make sure it doesn’t exceed the limit mark and it fits firmly
between the media guides.The multipurpose tray holds about 150
2
sheets of 16 to 42 lbs (20 to 157 g/m
) paper (plain or recycled), 5
transparencies, 10 envelopes, 10 labels, or 10 sheets of letterhead or thick paper.
2-13Consumables
Loading the
Multipurpose
Tray
See chapter 2, “Print Media,” of the
Reference
for information on
feed edge.
Long-edge First Short-edge First
4 Check the media guides to make sure that they touch the
sides of the print media.
5 For smaller-size media it may be possible to close the multi-
purpose tray cover . For large size media, leave the tray cover
open.
» Note:
Do not load additional media until all the sheets in the
multipurpose tray have been fed through the printer.
6 Adjust the media tray for proper media delivery.
QMS 2060 Print System Operation2-14
Loading the
Multipurpose
Tray
» Note:
When printing different-sized media, set the media tray to
the largest media size. If the media tray is set to a smaller media
size, large-size paper will curl, block the opening (when delivered
to the output tray), and cause a media jam.
Envelopes: Special Considerations
The QMS 2060 Print System supports envelope printing from the
multipurpose tray (up to 10 envelopes at a time):
n Use landscape orientation to create the envelope text in your
application.
—When formatting data for env elopes, leave a 0.16" (4.06 mm)
margin from the edges of the envelope.
n Before printing envelopes
—Disable the duplexer if it’s install ed.
—Remember that you can print only on the address side of the
envelope.
—Make sure that the media guides are set to the height of the
envelope. (Media jams or misfeeds may occur if they are too
loose or too tight.)
n Keep the following conditions in mind when choosing an enve-
lope:
—It must not contain any fasteners, clasps, windows, or peel-off
strips otherwise the printer may be seriously damaged.
—Its edges must be square and it must not be wrinkled, torn, or
curled.
2-15Consumables
Loading the
Multipurpose
Tray
n Use common office envelopes with diagonal joints, ordinary
gummed flaps, and sharp folds and edges. The following sizes
are supported:
—Commercial 10
—Internation al DL
—Monarch
—Internation al C5
n Don’t use
—Envelopes with flaps that are the full width of the envelope if
—Envelopes with transparent windows.
—Envelopes with fasteners.
Some parts of the envelope consist of three layers of paper—the
front, back, and flap. Print in these layered regions may be lost or
faded.
the flap is glued to something other than the mating surface.
See your application documentation for specific information on printing envelopes, and see chapter 4, “Printer Configuration,” of the
Reference
for information on how to set the envelope size.
QMS 2060 Print System Operation2-16
Loading the
Multipurpose
Tray
Loading Envelopes in the Multipurpose Tray
1 Place the envelopes on a flat surface and flatten them by
pressing down the corners in the directions shown.
2 Flex the envelope stack (including the edges) to remove any
stiffness.
3 Correct any dog-eared corners, then tap the envelopes on a
flat surface to align.
4 Open the multipurpose tray.
2-17Consumables
Loading the
Multipurpose
Tray
5 Adjust the media guides to the width of the envelopes.
Make sure the guides are not too tight, so the envelopes will not
buckle. Also, make sure the envelope size and type meet the
specifications listed on page 2-15 of this manual and in appendix
6 Slide the envelope stack into the printer as far as it will go,
with the print side facing up and the flap on your right.
Q
M
S
7 Open the flap immediately after it passes through the printer,
before the seal cools.
Because envelopes pass through heated rollers, the gummed
area on the flap may seal. You may then reseal it in the usual
manner. The use of envelopes with emulsion-based glue avoids
this problem.
Labels: Special Considerations
Your printer supports label printing from the multipurpose tray (up to
10 sheets at a time). Adhesive label stock has pressure-sensitive
(peel and stick) adhesive backing. A label consists of a face sheet,
the adhesive, and the carrier sheet. The face sheet printing surface
must adhere to the plain paper specifications described in appendix
B, “Technical Specifications,” of the
QMS 2060 Print System Operation2-18
Reference
.
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