KONICA MINOLTA QMS 1725E Operation Guide
®
QMS 1725E Print System Operation
1800386-001B
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Crown, the Crown sea l, and PS Execu tive Series are trademarks of QMS, Inc.
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language and may b e registered in cer tain jurisdiction s. Througho ut this manual,
“PostScript Level 2” is use d to refer to a set of capabilitie s define d by Adobe System s
for its PostScript Level 2 p age description la nguag e. Thes e c apabili ti es, a mong others,
are implemented in this produ ct thr ough a Q MS-dev eloped emulation that is compatib le
with Adobe's PostScript Level 2 la nguag e. Adobe/Adobe Systems Inc or porated. 3C om,
3+Open/3Com Corpora tion. Aldus, Aldu s PageMaker, Aldus FreeHand/A ldus
Corporation. Apple, AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/
Apple Computer, Inc. VINES/Banyan. CompuSe rve /H & R Block. DEC, DEC net, VMS/
Digital Equipment Corporation. P honeNE T/Farallon Comp uting, Inc. Hewlett-P ackard,
HP, PCL, HP-GL, LaserJet/Hewlett-Packar d Co. IBM PC, Token-Ring/International
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Corporation. Novell and N etWare/Novell, Inc. QuarkXPr ess/Quark, Inc. TOPS/Sun
Microsystems, Inc . UNIX/UNIX System s Labor atories.
Proprietary Statement
The digitally encoded software included w ith your QMS 172 5E Print System is
Copyrighted © 1995 by QM S, Inc. All Rights R eserved. This software may not be
reproduced, modified, d isplay ed, tr ans ferred, or cop ied in any form or in any manner or
on any media, in whole or in par t, without the express written permiss ion of QMS, Inc.
Copyright Notice
This manual is Copyrighted © 1995 by QM S, Inc., One Mag num Pass, Mob ile, AL
36618. All Rights Reserve d. This manual m ay not be copie d in whole or in pa rt, nor
transferred to any other me dia or language, w ithout the express written permiss ion of
QMS, Inc.
Contents
1 Introduction
Introduction ......................................... ..........................................1-2
Abo u t Th is Guide ... ..................... . ....................................... . ......... 1-2
Typographic Conventions 1-3
2 Consumables
Introduction ......................................... ..........................................2-2
Preventing Media Jams ...............................................................2-2
About Paper .... ... .... ... ...... . ...... ... ... .... ... ...... . ..... .... ... .... ... ...... ... ... ....2-3
Paper Sizes 2-3
Paper Storage 2-4
Paper Feeding .......... ....... ...... ..... ..... ... ....... ..... ....... ...... ... ..... ..... ....2-5
Face-up Output Bin ........................... .............. ..... .............. ....... .. 2-6
Manual Feed ................................................................................. 2-7
Printing Tran spa renc ies .................. ..... ..... ..... ..... ....... ...... ..... ... .. 2-8
Printing La b e l s ... ............................... . ................................ . ......... 2- 9
Printing Envelopes ...................................................................... 2-9
Formatting Data for Envelopes 2-10
Printing a Single Envelope 2-10
The Optional Envelope Cassette 2-11
Using Toner Cartrid ges .. ....... ....... ....... ....... ....... ......... ....... ....... . 2-11
When to Replace the To ner Cartridge 2-11
Handling the Toner Cartridge 2-12
Installing the Toner Cartridge .................................................. 2-13
3 Advanced Printing Features
Introduction................................................................................... 3-2
High-Resolutio n Printin g ............................... ...... .............. ....... .. 3-2
High-Resolution Printing and Duplexing 3-2
Cassette Chaining ....................................................................... 3-3
Collating Ou tput .................................................... ......................3-4
Working with S tatus Pa ges . ..... ..... ..... ..... ....... ..... ...... ..... ... ....... .. 3-5
Identifying a Status Page Type 3-5
Printing a Status Page 3-6
Cancelling/Ending Print Jobs ..................................................... 3-6
Cancelling a Print Job 3-7
Ending a Print Job 3-8
4 Printer Care
Introduction................................................................................... 4-2
Handling the Printer .................................................................... 4-2
QMS 1725E Print System Op e rati o nii
Keeping the Printer Clean ........................ ............ ................... ....4 -3
Cleaning the Anti-Static Teeth 4-3
Cleaning the Transfer-Guide Lock-Tray and Strip 4-5
Cleaning the Media-Feed-Guide Area 4-6
5 Print Quality
Introduction ...................................................................................5-2
About Print Density . ..... ......... ...... ....... ....... ..... ....... ....... ....... ....... ..5 -2
About Gamma Cor recti on .......... ....... ......... ....... ....... ......... ...... ....5-3
Changing Print Resolution ..........................................................5-4
Setting Default Resolution 5-5
6 Troubleshooting Printer
Problems
Introduction ..................... ........ ..... ....... ....... ......... ......... ........ ..... ....6-2
Status Messages ...... .................................................... ................6 -2
Service Messages 6-4
HP-GL and PCL Error Codes 6-5
PostScript Er rors ............ ....... ..... ...... ..... ..... ..... ..... ....... ...... ..... .....6-5
Printer Problem Checklist .......... .............. ................... ............ ....6 -6
Media Jams ...................................................................................6- 8
Locations 6-8
Clearing an Input Bin Media Jam 6-9
Clearing an Image-Transfer Area Media Jam 6-11
Clearing a Fuser Assembly Area Media Jam 6-12
Clearing an Output Bin Media Jam 6-14
Clearing a Duplexer Media Jam 6-15
Problem Descriptions ................................................................6-16
Paper Jam Message Stays On 6-16
Data Indicator Stays Lit 6-16
No Advanced Status Page 6-17
iii
No Start-up Page 6-17
Printer Resets 6-17
Blank Pages 6-18
Not All Pages Print 6-18
Printer Will Not Duplex 6-19
Print Quality Problems ................................. ............................. 6-19
Printer Will Not Print 600 dpi 6-20
Image Defects ............................................................................ 6-20
White or Light Lines 6-20
Light Image (Entire Page) 6-20
Dark Image (Entire Page) 6-21
Stain Along the Edge of the Page 6-21
Stains on the Back of the Page 6- 21
Image Easily Smears when Rubbed 6-21
Placing a Service Call ............................................................... 6-22
A QMS Customer Support
Sources of Supp ort ............... ....... ..... ...... ... ..... ..... ....... ....... .... .....A -2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Technical Assurance (CTA) A-4
QMS National Service A-5
QMS World-wide Offices .............................................................A-6
Index
v
QMS 1725E Print System Op e rati o niv
1
Introduction
In This Chapter . . .
n
About this guide
n
Typographic convent ions
Introduction
Introduction
This guide will lead you through procedures for installing consumables such as media and toner cartridges. You’ll also find information
on advanced printing feature s, printer care, print quality, and a troubleshooting section in case something goes wrong. Use this guide in
conjunction with your other QMS 1725E Print System documentation.
This chapter gives you a brief overview of this manual.
About This Guide
The informati on in thi s manual is divided into the foll owing secti on s:
n
Chapter 1—Intr oductio n
Provides an overview of this guide.
n
Chapter 2—Consumab les
Describes the paper stocks best suited for your printer; how to
load paper, labels, t ransparencies, envelopes; and how to
replace the toner cartridge.
n
Chapter 3—Advanced P rintin g Features
Explains how to print duplex, chain cassettes, collate output, print
a status page, cancel a print job, and end a print job.
n
Chapter 4—Printer Care
Describes how to handle and clean the printer.
n
Chapter 5—Print Qu ality
Gives information on how to improve print quality through adjustments of print density, gamma correction and printer resolution.
n
Chapter 6—Troubleshootin g
Provides media jam prevention tips, explai ns how to locate and
clear media jams, lists printer status messages, outlines printer
QMS 1725E Print System Op e rati o n1-2
About This
Guide
and print quality problems and solution s, and describes how to
place a service call.
n
Appendix A—QM S Custom er Suppo rt
Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through the
QMS Bulletin Board, Comp uS e rve , the Internet, and Q-FAX.
Typograph ic Conventions
The following typographic conve ntions are used throughout this manual:
Mixed-Case
Courier
Mixed-Case
Italic
Text you type, and messages and information
displayed on the screen
V ariable text you type; replace the italicized word(s)
with information specif ic to your printer or comput er
Courier
UPPERCASE
COURIER
lowercase
bold
lowercase
Information displayed in the printer message
window
PostScript operators and DOS comm ands
Variable inform ation in text and P ostS cript variables
italic
UPPERCASE File and utility names
↵ Press the Enter key (PC) or Return key (Macintosh)
^ Press and hold down the Ctrl key (PC)
» Note: Notes contain tips, extra inform ation, or important information that
deserves emphasi s or reiteration.
O
Caution:
equipment dam age, process fail ure, or extreme annoyance.
Cautions present information that you nee d to know to a void
Introduction
1-3
About This
Guide
M
WARNING!
procedure is not performed ex a ctly as described in the manual.
ACHTUNG! Bitte halten Sie s ich ex akt a n die im Handbuch beschriebene
Vorgehensweise, da sonst Verletzungsgefahr beste hen könnte.
v
Warnings indicate the possibility of personal injury if a specific
QMS 1725E Print System Op e rati o n1-4
2
Consumables
In This Chapter . . .
n
Preventing media jams
n
About paper
n
Loading paper, transparencies, label s, and envelopes
n
Toner cartridges
Introduction
Introduction
This chapter covers basic printer operation using various kinds of
paper and print media; loading paper, transparencies, labels, and
envelopes; and toner cartridge handling and replacem ent .
Preventing Media Jams
There are several things you can do to reduce the occurrence of
media jams.
n
Your paper, labels, and overhead transparencies must meet the
guidelines set for the printer. See appendix B, “Technical Specifications,” in your
n
If you have problems with double feeding, remove the media from
the cassette or input bin and fan the edges. The sheets may be
sticking together. However, do not fan transparencies since this
causes static electricity.
Reference
guide.
n
Print media must be stored away from moi sture and humidi ty.
n
Many manufacture rs place an arrow on the end of the wrapper
that indicates which side of the media should be used for printing.
If you have problems and cannot determine which side of the
paper should be printed, remove the paper from the cassette,
rotate the stack a half-turn, turn the stack over, and then place it
back in the cassette.
n
If none of the above relieves media jamming, notif y your vendor.
QMS 1725E Print Sytem Ope rati o n2-2
About Paper
Your print quality depends in large part on the quality of the pape r.
You can get sharper contrast on printed pages by using special laser
printer paper, which is available from a variety of paper manufacturers. This paper is thicker, smoother, and whiter than copier paper and
gives your page a more professional appearance.
The printer accommodat es paper from 16 to 24 pounds (60 to 90 g/
2
) with cassette feed and 16 to 36 pounds (60 to 135 g/m2) with
m
manual feed. Conventional copier paper is adequate for most applications. Copier paper has a smooth, clean surface, controlled elect rical
properties, and heat stability. This assures good image tra nsfer wit hout excessive curling of the paper.
You can use special paper, such as bond paper, often used for stationery, for special applications. However, textured paper may result in
uneven toner placement and print quality may vary . You may want to
do a test run before printing a large quantity. Colored paper may also
be used, but not paper with a colored coating applied . Appendi x B,
“Technical Specifications,” in your
tional paper specifications.
Reference
About Paper
guide contains addi-
Paper Sizes
Your printer supports four different paper sizes. It autom ati cally
detects which size paper cassette is installed and jud ges the paper
size accordingly; letter-size paper in a legal-size cassette does not
work. Be sure to match the paper size to the appropriate paper cassette. You may purchase additional paper cassettes from your QMS
vendor.
Consumables
2-3
About Paper
The table that follows gives exact paper sizes your printer supports as
well as the imageable area. This imageable area is smaller than the
size of the paper.
» Note: Imageable areas are not cente red on t heir respect ive page s and may
vary plus or minus 1/1 6" ( 1.6 mm). This can be adjusted from the control
panel in the Administration/E ngine/Ima ge Al ignment menu.
Type Size Imageable Area
Letter 8.50" x 11.00"
(215.90 x 279.40mm)
Legal 8.50" x 14.00"
(215.90 x 355.60mm)
Executive 7.25" x 10.50"
(184.15 x 266.70mm)
A4 8.27" x 11.69"
(210.00 x 297.00mm)
8.20" x 10.66"
(208.28 x 270.76mm)
8.20" x 13.66"
(208.28 x 346.96mm)
6.95" x 10.16"
(176.53 x 258.06mm)
7.97" x 11.36"
(202.50 x 288.50mm)
Paper Storage
How you store paper can make a big difference in print quality and
printer operation. Improperly stored paper increases the chance of
paper jams during printing and can dra stically affect the appearance
of your printed pages. Keep paper in good condition by storing it
n
In its wrapper
n
On a flat surface
n
In a closed cabinet
n
In a cool, dry area
Do not leave paper unwrapped or in a place where heat and humidity
can damage it.
QMS 1725E Print Sytem Ope rati o n2-4
Paper Feeding
There are two ways of feeding paper through your printer:
n
Cassette feed (automat ically)
n
Manual feed (by hand)
Cassette feed automatically pull s paper from one of the cassettes at
the front of the printer. The cassettes handle paper as light as 16
pounds (60 g/m
mum loading depth is 1.97 inches (50 mm).
Use the following instructions to install a casset te:
1 Fill the cassettes with paper.
If you’re using
n
Letterhead and printing simp lex (single sided), be sure to
place the paper face up, top edge inserted first.
n
Letterhead and printing duplex (doubl e sided), place the
paper face down, bottom edge inserted first.
2
) or as heavy as 24 pounds (90 g/m2), and the maxi-
Paper Feeding
n
Letterhead and printing combination simplex and duplex jobs,
refer to the Letterhead option in the Engine submenu covered
in chapter 4, “Printer Configuration,” of your
Label
» Note: T he cas s e tte label indicates which size pape r to use. When inse r ted in
the printer, each casse tte sets off a seri e s of i nterna l s wi tches which the
printer reads to determine page size. Use only the size paper marked on the
cassette's label f or cassette feed.
Reference
Consumables
guide.
2-5
Face-up
Output Bin
2 Place the covers on the cassettes.
3 Slide the filled cassettes into the pr op er ope nings in the
front of the printer.
Face-up Output Bin
After being printed, paper normall y stacks face down in the recessed
area on the top of the printer. The face-down output bin holds up to
500 sheets of paper. For face-up output, you must attach the face-up
output bin to the rear of the printer and configure the printer to access
this bin. This output bin holds up to 50 sheets of paper. Use the following instructions to attach the face-up output bin:
1 Insert the two end tabs of the face-up output bin into the slot
on the back of the printer.
2 Allow the extended par t of the bin to lean back into its nor-
mal positio n.
1
2
QMS 1725E Print Sytem Ope rati o n2-6
Manual Feed
Manual Feed
Manual feed is the method of feeding media by hand. Y ou can use the
manual feed slot with the adjustabl e feed guide on top of the paper
cassettes for a single manual-feed job. Single-sheet manual feed
makes it possible to feed individual sheet s of paper or other material
(such as envelopes, label stock, and transparencies) into your printer.
Paper weight can range from 16 to 36 pounds (60 to 135 g/m
Envelopes can be fed from the manual feed slot of the upper cassette
or with the optional envelope feeder (see chapter 6, “Printer Options,”
in the Reference guide for more informa tion). Cut sheets, labe ls, and
transparencies can be fed from the manual feed slot of either cassette.
» Note: Use the face-up output bin (de scribed in the previous section) when
printing heavy-weight stock and envelopes. Us ing this bin bypas ses some
internal printer rollers and r esults in less curl. It is us ed ofte n with m anual
feed.
Specify the size of the media to be manually fed in the Operator Control/Manual Feed Size menu option. The printer remai ns in manua l
feed mode after pulling a sheet from the manu al feed slot. Manual
feed is very useful for
2
).
n
Odd-sized paper (cut sheets)
n
Transparencies
n
Heavy-weight labels and envelopes
Use the following instructions to feed med ia by hand.
Consumables
2-7
Printing
Transparencies
1 After selecting manu al feed in the Operator Contro l menu,
adjust the manual feed guide s on the upper or lower paper
cassette to match the width of media you are using.
Manual feed guide
(
left
2 Insert the media alo ng the guides as far as it goes.
The media is automa tical ly fed into the print er, and the printed
media is forwarded to the selected output bin.
)
Manual feed guide
(right)
Printing Transparencies
You can also print transparencies for overhead projectors. Use only
transparencies recommended for laser printers, such as Canon brand
type D and 3M type PP2500. Always use manual feed from either the
upper or lower paper cassette, and the face-up output bin at the back
of the printer. Remove each transparen cy from the face-up bin after
printing to avoid jams. Transparencies must withstand temperatures
up to 356° F (180° C). Other specifications on overhead transpa rencies are
n
Thickness: 0.111 to 0.113 mm (4.37 to 4.45 mils)
n
Cutting Dimen sion Tolerance: +/-0. 7 mm (0.03 1")
n
Cutting Angle: 90° (+/- 0.2°)
QMS 1725E Print Sytem Ope rati o n2-8
Transparencies are especially sensitive to a dirty paper path. If there
are shadows either on the top or the bottom of the sheet s, see chap ter 4, “Printer Care,” of this manual for instructions on how to clean
the media path.
Printing Labels
Adhesive label stock has pressure-sensitive (peel and stick) adhesive
backing. The procedure for feeding labels is almost the same as for
regular paper; however, you must use the face-up output bin.
Recommended labels have the following specif icat ions:
n
Type: Use only labels recommend ed for laser printers, such
as Avery 5260. Adhesive label stock should have pressuresensitive (peel-and-stick) adhesive backing.
n
Weight: The printer supports 17-34 lb (64-128 g/m
when using manual feed.
Printing Labels
2
) labels
» Note: Label data should be formatted within your application. Try printing
your dat a on a plain shee t of paper first to check pl acement. This reduces
the number of label sheets you use.
Printing Envelopes
Envelopes may be printed in two ways:
n
From the manual feed slot on the upper cassette (single en velopes)
n
From the optional envelope tray (up to 100 envelopes)
Non-standard-size envelopes are acceptable using manual feed as
long as they fall into the following size ranges:
n
Minimum size: 3.5" x 7" (86 mm x 178 mm)
n
Maximum size: 7.4" x 10.5" (188 mm x 267 mm)
Consumables
2-9
Printing
Envelopes
Formatting Data for Envelopes
Your printer receives the necessary instructions to print on envelopes
from your software. Read the printing section of your application manual to find out how your software supports envelope printing. The
printer should be in landscape mode for most application s. Usually,
this is accomplished through the application.
When formatting data for envelopes, leave a 0.6" (15 mm) margin
from the edges of the envelope. Print on only one side. Rememb e r,
some parts of an envelope consist of three layers of paper the front,
back, and flap. Print in these layered regions may be faded.
Printing a Single Envelope
Adjust the manual fee d guides on top of the casset te to the correct
size of the envelope. Insert a single envelope into the manual feed
slot as shown in the following illustration, with the face up and the flap
side toward the left manual feed guide.
Manual feed guide s
Because envelopes pass through hea ted roll er s, the gumm ed area
on the flap may seal. Open the flap immedia tely after it passes
through the printer, before the seal cools. You may then reseal in the
QMS 1725E Print Sytem Ope rati o n2-10
Using Toner
Cartridg es
normal manner. The use of envelopes with emulsion-based glue
avoids this problem.
» Note: Before printing envelopes, disab le the dupl exer if it is i nstalled a nd
check the manual feed guide s to make sure t heyre not too tight and
buckling the envelopes. Also, make sure envelope size and type meet
specifications listed in appendix B, Technical Specifications, of your
Reference
the rear of the printer.
guide. If envelopes curl excessively, use the face-up output bi n at
The Optional Envelope Cassette
To load up to 100 envelopes at a time, use the optional envelope cassette. Instructions for installat ion and use are in chapt er 6, “Printer
Options,” in your
information on the optional envelope ca ssett e.
Reference
guide. See your QMS vend or for m ore
Using Toner Cartridges
Quality printing requi res uni form tone r application and a clean paper
path. This chapter explains basic maintenance to keep your printer
running smoothly. It includes instal ling a toner cartridge, cleaning
printer parts, and general print er care.
When to Replace the Toner Cartridge
The toner cartridge lasts for approximately 8,000 print s at 5% coverage. (For example, a one-page letter with no graphics.) When the cartridge toner supply runs low, the printer message TONER OUT
displays. Usually, parts of the page print lighte r. It is your option
whether or not to continue printing when the engine senses it is out of
toner.
When toner is low, it is sometimes helpfu l to take the cartridge out of
the printer and redistribute the ton er. This is done by gently rocking
the cartridge side to side. Then reinstall the cartridge . If the TONER
OUT message rem ains in the display panel after redistributing toner,
Consumables
2-11
Using Toner
Cartridge s
the cartridge must be replaced.
Handling the Toner Cartridge
The cartridge contains the ton er and laser-sensitive drum needed to
operate the laser printer. The cartridge
n
Is sensitive to light; do not expose it to direct sunlight after op ening
n
Should be installed immedia tely af ter openi ng
n
Should be kept level for storage; do not stand or store the cartridge on its end
n
Contains a magnet; keep the cartridge away from CRTs, disk
drives, and floppy disks since damage may occur to stored data
Additional toner cartridges may be purchased from your QMS vendor.
Toner specifications are in appendix B, “Technical Specificati ons,” of
your
Reference
manual.
QMS 1725E Print Sytem Ope rati o n2-12
Installing the
Toner Cartridge
Installing the Toner Cartridge
The toner cartridge contains the toner and laser-sensitive drum
needed to operate the laser printer.
O
CAUTION
the cartridge from its protective b ag until you are ready for installation.
1 Open the printer top cover.
2 Hold the new cartridg e with both han ds and gently ro ck it
3 Gently push the ca r trid ge into the pri nter unti l it fits firml y.
: The toner cartridge is sensitive to direct sunlight. Do not remove
from side to sid e.
This distributes toner inside the cartridge and helps assure quality printing.
4 Grasp the tab protrudin g from the le ft side of the cartrid ge
and flex it to break it loose.
Consumables
2-13
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