KONICA MINOLTA QMS 1660E Operation Guide

QMS® 1660E Print System Operation

1800383-001B

Trademarks

The following are tradema rks or registered trademarks of their respective ow ners. Those listed as registered a re register ed in the United S tates Patent and Trademark Office. Some trademarks are also reg istered in other countries. Other pr oduct nam es mentioned in this man ual may be tradem arks o r registered tradem arks of the ir respective owners. QMS, the QMS logo, Crow n, the Crown sea l, PS Executive Series, imPRESS/QMS, Inc. Adobe is a register ed trademar k of Adobe System s Incorp orated, registered in the United States Patent and Trademark Office. PostScript is a trademark of Adobe Systems Inco rp orated for a pag e description language and may be registered in certain jurisdictions. T hroughout this m anual, “PostSc ript Level 2” is used to refer to a set of capabilities defin ed by Adobe S ystems for its Pos tScript Leve l 2 page description language. Th ese capabilitie s, among other s, are implem ented in this product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Apple, App leTalk, ImageWriter, LaserWriter, Macintosh, EtherTalk, and LocalTalk/Apple Computer, Inc. DEC, DECnet, VMS/Digital Equipment Corporation. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, AT, PC/XT, Token-Ring/International Bus iness Mach ines Corporatio n.ITC Avant Garde Gothic, IT C Zapf Chancery, ITC Bookman, ITC Zapf Dingbats/International Typeface Corpor ation. Helvetica, Palatino, Times/Linotype- Hell AG and/or its subs idiaries. Nov ell, NetWare/ Novell, Inc. UNIX/UNIX System s Labor atories, Inc. Ethern et and Xerox/Xe rox Corporation. The ENER GY STAR logo is a trademark of the United States Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA endorsement of any pr oduct or ser vice.

Proprietary Statement

The digitally encoded software included w ith your QMS 166 0E Print System is Copyrighted © 1994 by QM S, Inc. All Rights R eserved. This software may not be reproduced, modified, d isplay ed, tr ans ferred, or cop ied in any form or in any manner or on any media, in whole or in par t, without the express written permiss ion of QMS, Inc.

36618. All Rights Reserve d. This manual m ay not be copie d in whole or in pa rt, nor transferred to any other me dia or language, w ithout the express written permiss ion of QMS, Inc.

ContentsContents

1 Introduction

Introduction .................................................................................. 1-2

About This Manual .......................................................................1-2

Typographic Conventions 1-3

2 Consumables

Introduction .................................................................................. 2-2

Preventing Print Media Jam s ............................... ....... ............ ....2 -2

Loading the 250-Sh eet Pa per Casse tte ... ..... ....... ....... ....... ..... ....2 -3

Loading the Multipurpose Tray ...................................................2-6

Envelopes: Special Considerations 2-10 Labels: Special Considerations 2-10 Letterhead and Memo Paper: Special Considerations 2-11 Transparencies: Special Considerations 2-11

Using Toner Cartrid ges .. ....... ....... ....... ....... ....... ......... ....... ....... . 2-12

Toner Cartridge Life 2-12 Toner Cartridge Storage 2-12 Refilled Toner Cartridges 2-13 Extending Toner Cartridge Life 2-13 Replacing a Toner Cartridge 2-14

3 Advanced Printing Features

Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 3-2

High-Resolutio n Printin g ..................................... .............. ....... .. 3-2

Memory Requirements for High-Resolution Printing 3-2

Dou b le-S i d e d Prin ti ng ... ..... ............ ..... ............ ..... ................ ..... .. 3-4

Cassette Chaining ....................................................................... 3 -4

Chaining Cassettes 3-5

Collating Output .................... ........ ..... ...... ............. ...... ........ ........ 3-6

Advantages of Collation 3-6 Working with Chunk Collation 3-6 Improving Collation Performa nce 3-7 A Note About Collating PCL 5 Files 3-8

Working wi th Sta tus Pa ges ...... ... ..... ...... ... ..... .... ..... ... ...... ... ..... .. 3-9

Identifying a Status Page Type 3-9

Cancelling/Ending Print Jobs ................................................... 3-10

Cancelling a Print Job 3-10 Ending a Print Job 3-11

4 Printer Care

Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 4-2

Handling the Printer .................................................................... 4-2

Conserving Energy ...................................................................... 4-3

Cleaning the Printer .................................................................. .. 4-4

Cleaning Guidelines 4-4 Cleaning the Film on the Metal Feed Roller 4-4

QMS 1660 Print System Op e rati o nii

Cleaning the Outside of the Printer 4-5

5 Print Quality

Introduction .................................................................................. 5-2

About Print Resolution ................................................................5-2

About Print Den sity .. ...... ... ..... ..... ....... ....... .... ..... ..... ..... ....... ..... ....5-3

About Gamma Cor recti on ..................... ....... ........ ....... ....... ..... ....5 -4

About Halftone Types ........................ ............ ....... .............. ....... ..5-5

6 Troubleshooting

Introduction .................................................................................. 6-2

Automatic Jam Reco very ...... ............ ....... ............ ....... ............ ....6 -2

Clearing Media Jams ............. ..... .... ... .... ... ..... .... ... .... ... .... ... ..... ....6-2

Locating Print Media Jams 6-2 Clearing Front Inside Area Jams 6-4 Clearing Paper Cassette Area Jams 6-6 Clearing Front Upper Door Area Jams 6-7 Clearing Multipurp ose Tray Area Jams 6-8

Status Messages ......................... .................................................6-9

Service Messages ......................................................................6-11

HP-GL and PCL Error Codes .....................................................6-12

HP-GL Error Codes 6-12 PCL Error Codes 6-13

Testing PC-Printer Communication .........................................6-13

Creating the Test File 6-13 Sending the Test File 6-14

Printer Problem Checklist .......... .............. ................... ............ ..6-18

IBM PC and Compatible Computer Checklist 6-20 Apple Macintosh Checklist 6-21

Control Panel Problems ............................................................6-22

Data Indicator Stays Lit 6-22

Contents iii

Paper Jam Message Stays On 6-22 Paper Size Mismatch 6-22 Toner Out Message Displays 6-23

Driver Prob lems .. ..... .... ... ....... .... ... ..... ...... ... ..... .... ..... ... ...... ... ..... 6-23

LaserWriter 8.x Driver Printing Problems 6-23 QMS Windows Driver Printing Problems 6-24

Emulation Probl ems .......................... ....... ....... ..... ....... ......... ..... 6-24

Emulation Error 6-24 PostScript Pri nt Job Doesn't Print 6-24 PostScript Level 1 Problems 6-24

Fon t Pr oble m s ...... ............ ..... ............ ......... ............ ..... .............. 6-2 5

Can't Access Downloaded Fonts 6-25 Can't Download Fonts 6-25 Intellifonts Not Available 6-26

Hard Disk Problems .................................................................. 6-26

IDE Internal Hard Disk Not On Line 6-26 External SCSI Hard Disk Not On Line 6-27

Output P r o blem s ..... ......... ............ ..... ................ ..... ............ ....... 6-2 7

600x600, 1200x600, or 1200x1200 dpi Printing Unavailable 6-27 Binary Data Printing Problem 6-28 Blank Pages 6-28 End-of-Document (EOD) Command Probl em s 6-29 Multiple Pages Problem 6-29 NetWare Banner Page Job Doesn't Print 6-30 Not All Pages Print 6-30 Orientation Problem 6-30 PostScript Error with Error Handler Enabled 6-30 Start-up Page Doesn't Print 6-31 Status Page Problems 6-31

Printer Reset Problems ............................................................. 6 -32

General Print Qu ality Pr oblem s ....... ...... ..... ..... ..... ..... ....... ...... . 6-32

Specific Pri nt Qual i ty Pro blem s ......... ..... .... ... ..... ...... ... ..... ...... . 6-33

Black Image (Entire Page) 6-33 Blurred Background 6-33 Dark Image (Entire Page) 6-33 Light Image (Entire Page) 6-34 Stain Along the Edge of the Page 6-34 Stains on the Back of the Page 6- 34

QMS 166 0 Pri nt System Operati o niv

Toner Smudges 6-34 Uneven Print Density 6-34 White or Light Lines 6-35

Placing a Service Call ................................................................6-35

A QMS Customer Support

Sources of Supp ort ......... ....... ..... ...... ... ..... ..... ....... ....... .... ..... ..... . A-2

Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS National Service A-4

QMS World-wide Offices ............................................................ A-5

Index

Contents v

Introduction

In This Chapter...

About this manual

Typographic conventions

Introduction

This manual provides information you may need only once in a while. Use it in conjunction with your other QMS 1660E Print System documentation.

This chapter gives you a brief overview of this manual.

About This Manual

The informati on in thi s manual is divided into the foll owing secti ons :

Introduction

Consumables

Advanced Printing

Features

Printer Care

Print Quality

Provides an overview of the manual.

Describes how to load paper in the 250-sheet cassette and multipurpose tray, how to load labels and transparencies, and how to replace the toner cartridge.

Explains how to use the printer’s three resolutions, print on both sides of a sheet of paper, chain cassettes, collate output, print a status page, cancel a print job, and end a print job.

Describes how to handle and clean the printer.

Shows how to improve print quali ty through a discussion of print resolution, print density, and gamma correction.

QMS 166 0 E Print System Oper atio n1-2

About This Manual

Troubleshooting

QMS Customer

Support

Provides media jam prevention tips, explains how to locate and clear media jams, lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call.

Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through the QMS Bulletin Board, CompuServe, the Internet and Q-FAX.

Index

Typographic Conventions

The following typographic conve ntions are used in this manual:

Mixed-Case Courier

Mixed-Case Ital ic Cour ier

UPPERCASE COUR IER

lowercase bold PostScript operators and DOS commands

lowercase italic

UPPERCASE File and utility names ↵ Press the Enter key (PC) or Return key (Macintosh) ^ Press and hold down the Ctrl key (PC)

Text you type, and messages and information displayed on the screen

Variable text you type; replace the italicized word(s) with information specific to your printer or computer

Information displayed in the printer message window

Variable information in text

» Note:

▲ Caution

Notes contain tips, extra informati on, or important inform ation

that deserves emphasis or reiteration.

Cautions present information that you need to know to avoid

equipment damage, proce ss failure, or extreme annoya nce.

Introduction

1-3

About This Manual

WARNING

specific procedure is not performed exactly as des cribed in the manual.

Warnings indicate the possibility of personal injury if a

ACHTUNG!

beschriebene Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte.

Bitte halten Sie sich exakt an die im Handbuch

QMS 166 0 E Print System Oper atio n1-4

Consumables

In This Chapter . . .

Loading paper in the 250-sheet paper cassette

Loading paper in the multipurpose t ra y

Loading labels

Loading transparencies

Replacing the toner cartridge

Introduction

This chapter describes how to pre vent media jam s, how to load the 250-sheet media cassette and the multipurpose tray, how to load transparencies and labels, and how to replace the toner cartridge in the printer.

Preventing Print Media Jams

Many printer problems are caused by improper handling of media. There are several things you can do to reduce the chance of media jamming in your printer:

Use print media that meets the guidelines set for the printer. (See the “Consumable Supplies” section of appendix B, “Technical Specifications,” in the

Make sure print media is not folded or wrinkled.

Reference

, for more complete inform at ion. )

Do not overfill the multip u rpose t ray or the p aper cassettes. The multipurpose tray holds about 100 sheets of paper, 50 transparencies, or 40 labels; the standard cassettes hold about 250 sheets of paper. An optional 500-sheet pape r cassette is also available.

If you have problems with multiple sheets of paper or transp arencies feeding through the printer, remove the paper or transparencies from the tray or cassette and fan the edges. The sheets may be sticking together.

Store media away from moisture and hum idit y. They may cause media to turn up at the edges or wrinkles to occur. The recommended relative humidit y duri ng operation is 20% -80% .

Load media printing side down. The printing side of paper is indicated on the paper wrapping.

QMS 166 0 E Print System Oper atio n2-2

Loading the 250-Sheet Paper Cassette

The QMS 1660E Print System comes standard wit h two 250-sheet paper cassettes (letter/A4 and 11"x17"/A3). The printer aut oma tical ly pulls paper from the cassette.

» Note:

The paper size must match the paper cassette size. Since the paper cassette sends a paper size signal to the printer controlle r, using the wrong size paper will cause your image to be positioned incorrectly on the page or clipped. You may purchase additional cassettes from your QMS vendor.

Load paper in either 250-sheet cassette as follows:

1 Remove the paper cassette from the printer.

2 Align the pap er stack on a flat surfa ce.

Consumables

2-3

Loading the 250-Sheet Paper Cassette

3 Insert the paper stack into the cassette.

Make sure it lies flat, does not exceed the top limit mark, and rests under the retaining clips. The cassette holds about 250 sheets of 20 lb (75 g/m

4 Insert the paper cassette into the cass et te installatio n slot.

) paper.

Top Limit Bottom Lim it

QMS 166 0 E Print System Oper atio n2-4

Loading the 250-Sheet Paper Cassette

5 Push the filled paper casse tte straight into the installatio n

slot until it is firmly seated.

6 Adjust the media stop to fit the paper size.

The printer delivers your output print-side down to the output tray at the top of the printer. The media stop keeps the output positioned in the tray.

Consumables

2-5

Loading the Multipurpose Tray

7 If necessary, install the cassette rear cover(s).

If you’re using one or more 11" x 17"/A3 or legal/B4 paper cassettes and the cassette rear covers aren’t installed, install them now.

Loading the Multipurpose Tray

Use the multipurpose tray to print on label stock, odd-sized paper, and transparencies. The multipurp ose tray is also especially useful if you want to print on a single sheet of letterhead or colored paper without changing the paper in the paper cassette.

This section explains how to load print media in the multipurpose tray. For tips on how to get the best possible printing result s from media other than paper, see “Envelopes: Special Considerati ons,” “Label s: Special Considerations,” “Letterhead and Memo Paper: S pecial Considerations,” and “Transparencies: Special Considerations,” at the end of this section.

» Note:

A PAPER SIZE MISMATCH error can be caused if the media in the multipurpose tray is not the media size selected for the multipurpose tray (inputbin 1). If the printer supports the media size you want, insert the correct size media in the multipurpose tray. If the printer does not support the media size you want, select the universal media size to clear the error. See “Media Size” in chapter 4, “Printer Configuration,” of the Reference for more informat ion on multipurpose size.

QMS 166 0 E Print System Oper atio n2-6

Loading the Multipurpose Tray

1 Using both hands, open the mul tip urp ose tray.

The tray opens to about a 65° angle.

2 Adjust the multip urp os e tray exte nsi on to fit the media siz e.

You may also need to pull out the metal extension.

3 Adjust the med ia guid es to the size of the medi a.

Tray

Extension Metal Extension

Media Guides

Consumables

2-7

Loading the Multipurpose Tray

4 Align the media, and insert it betwe en the medi a guid es as

far as possible into the printe r, making sure it doesn’t exceed the limit mark on the media gui de.

The multipurpose tray holds about 100 sheets of 20 lb (75 g/m paper, 50 transparencies, or 40 labels. Load 8.5" x 11"/A4 media lengthwise (long edge first).

Media Guide Limit Mark

)

QMS 166 0 E Print System Oper atio n2-8

Loading the Multipurpose Tray

» Note:

Make sure the middle plat e at the mult ipurpose t ra y’s media entrance is lowere d before insert ing the medi a. If the middle plate is raised, turn the power off and back on again before inserting the media.

Middle Plate

5 Check the media guides to make sure they touch the sides of

the print media.

6 Adjust the med ia stop to the correc t media siz e.

Consumables

2-9

Loading the Multipurpose Tray

Envelopes: Special Considerations

The QMS 1660E Print System is not specifically designed to support envelope printing. But if you want to test print a standard envelope to see if the print quality is suitable for your needs, keep in mind the fo llowing considerations:

Use landscape orientation to create the envelope text in your application short-edge first.

Set the multipurpose tray to universal paper size.

Feed the envelope in the multipurpose tray short-edge first. See chapter 4, “Printer Configurat ion, ” of the

information on multipurpose tray size.

Open the envelope flap as soon as the envelope is deposited in the output tray. This prevents the flap from sealing shut due to the heat involved in the printing process. After inserting your document in the envelope, you can seal the flap as usual.

Reference

Labels: Special Considerations

Labels are printed from the mult ipurpose t ray. Keep in mind the following considerations:

Use only labels recommended for laser printers, such as Avery 5260 or Canon label stock.

Load up to 40 labels at a time in the multipurpose tray.

Format the label inform ation in your ap plicat ion. Try printing the formatted inform at ion on a plain sheet of paper first to check placement. (See your applicat ion docum ent ation for specifi c information on formatting and printing labels.)

for more

QMS 166 0 E Print System Oper atio n2-10

Loading the Multipurpose Tray

Letterhead and Memo Paper: Special Considerations

Letterhead and memo paper are print ed from the multipurpose tray. Keep in mind the following:

Load the paper lengthwise (long edge first), face down, and with the top of the page on the left side of the tray.

Top of P age

Letterhead/ Memo Front

Transparencies: Special Considerations

Transparencies are to be printed in the multipurpose tray. Keep in mind the following co nsiderations:

We recommend Canon type D or 3M type PP2500 transparencies.

Slightly fan the stack of transparencies before loading them in the multipurpose tray to prevent a jam.

Load transparencies printing side down. The correct print side is usually marked on the transparen c y package.

Consumables

2-11

Using Toner Cartridge s

Load up 50 transparencies at a time in the multipurpose tray. Loading a larger number of transparencies at a time may cause static buildup.

Keep the media path clean. Transparencies are especially sensitive to a dirty path. If there are shadows on either the top or the bottom of the sheets, refer to chapter 4, “Print er Care,” of the

Operation

Remove each transparency from the output tray before the next sheet is printed to prevent jams or misfeeds.

manual for instructions on how to clean the path.

Using Toner Cartridges

Characters and images are created in your laser printer through a process that applies toner (made of carbon particles) to the page in the printer ’s fusing unit. When an image is formed, a positive electrical charge is applied to transfer the image to the page. The toner cartridge contains the toner and the photosensitive drum neede d to operate the laser printer.

Toner Cartridge Life

In normal printing mode, a toner cartridge lasts for approximately 7,500 letter/ A4 -size pages at normal (5%) page coverage. If the printer is run entirely in Conserve T oner mode (Administration/Engine/ Conserve Toner menu), a toner cartridge lasts for over 23,00 0 letter/ A4-size pages at normal (5% page) coverage.

The shelf life of an unopened toner cartridge is approximately one year.

Toner Cartridge Storage

Toner cartridges

Are sensitive to bright light. Do not remove the toner cartridge from its protective bag until you’re ready to install it.

QMS 166 0 E Print System Oper atio n2-12

Using Toner Cartridg es

Should be kept level during storage. Do not stand or store the cartridge on its end.

Should be kept away from monitors, disk drives, and floppy disks. The magnets in the cartridge can damage stored data.

The shelf life of an unopened toner cartridge is approximately one year.

Refilled To ner Cartridges

QMS does not recommend using ref ille d toner cartridges on this printer. Refilled toner cartridges may produce variations in toner quality and reliability and may reduce the print quality of your documents. In addition, toner leaks affect your warranty.

Extending Ton er Cartridge Life

Redistributing T one r

When the toner supply is low, TONER OUT displays in the printer’s message window, and parts of the page usually start printing lighter than normal.

Sometimes, you can increase the life of the toner cartridge by taking it out of the printer and redistributi ng the t oner—hold th e cartridge wit h both hands and then gently rock it from side-to-side (as you do for a new cartridge) five or six times. If the TONER OUT message remains in the message window, you must replace the toner cartridge, as described later in this chapter.

Conserving Toner

To help you lower your printing costs, your printer provides an option called Conserve Toner, which simulates draft-quality printing. T he printer reduces the amount of toner used during printing by screening the black dots in a 1:4.5 ratio. In other words, 1 black dot is printed for every 4.5 black dots that would print in normal printing mode.

The Conserve Toner option can be enabled through your printer driver or through the Administration/En gine/ Conserve Toner menu.

Consumables

2-13

Using Toner Cartridge s

» Note:

The Conserve Toner option is designed for draft printing only. Turn off Conserve Toner when printing proof or final copies of documents to avoid any possible distortion of patterns, halftone, and images.

Replacing a Toner Cartridge

You may purchase additional cartridges from your QMS vendor. See the “Print Engine Specification s” section of appendix B, “Technical Specifications,” in the tridges.

WARNING!

become extremely hot when the printer is used. Personal injury could result if you touch those areas when opening the front cover or removing the toner cartridge .

ACHTUNG!

heiß, wenn der Drucker in Betrieb ist. Es besteht daher Verletzungsgef ahr, wenn Sie die Abdeckklappe öf fne n oder die Tonerkartusche auswechseln wollen!

The fixing assembly and print delivery guide areas

Die Fixiereinheit und die Papierführung werden sehr

Reference

Removing the Empty Toner Cartridge

Remove the empty toner cartridge as foll ow s:

for more informat ion on to ner car-

1 Using both hands, open the mul tip urp ose tray. 2 Push up on the release button, and open the front cover.

QMS 166 0 E Print System Oper atio n2-14

Using Toner Cartridg es

3 Remove the empty toner cartridge.

Grasping the green tabs of the empty toner cartridge with both hands, remove the cartridge by pulling it toward you.

▲ Caution :

Do not touch or insert anything in the meta l contact s or the opening circled in the following illustration. Corrosion or obstruction in this area could cause the printer to malfunction.

Metal Contacts

Put the old toner cartridge in a trash receptacle. Do not dispose of it by burning.

Consumables

2-15

Using Toner Cartridge s

Installing a New Toner Cartridge

▲ Caution:

Toner cartridges are sensitive to bright light. Do not remove the toner cartridge from its protective bag until you’re ready for installation.

WARNING!

The fixing assembly and print delivery guide areas become extremely hot when the printer is used. Personal injury could result if you touch those areas when opening the front cover or installing the toner cartridge.

ACHTUNG!

Sowohl die Fixiereinheit als auch die Papierführung werden im Druckbetrieb extrem heiß. Um Verletzungen zu vermeiden, sollten diese Druckerpartien, z.B. wenn Sie eine neue Tonerkartusche einlegen, nicht berührt werden!

Use the following proce dure to install a new tone r cartrid ge:

1 Lift the toner cartri dg e out of its sh ippi ng carto n, ope n the

aluminum pr otecti ve bag , and remove the cartrid ge.

2 Remove the black pro tective sh eet, an d discard it.

Place the cartridge on a stable, flat surface to get a good grip on the protective sheet tab.

QMS 166 0 E Print System Oper atio n2-16

Using Toner Cartridg es

3 Distribute the toner in the cartridge.

Hold the cartridge with both hands, and gently rock it from side to side five or six times to distribute the toner.

Consumables

2-17

Using Toner Cartridge s

4 Remove the tape seal.

Hold the cartridge in place with one hand and, using your other hand, grasp the orange tab on the right side of the tape seal. Keeping the toner cartridge parallel to the flat surface, pull the orange tab straight out (26.4"/67 cm). Discard the orange tab and tape seal.

Tape Seal

▲ Caution:

Once the toner cartridge is installed, each time the front cover of the printer is opened, the drum protective shutters open and the drum surface is exposed to light. This may deteriorat e the drum and reduce print quality.

QMS 166 0 E Print System Oper atio n2-18

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