Page 1
QMS® 1660E
Print System
Operation
1800383-001B
Page 2
Trademarks
The following are tradema rks or registered trademarks of their respective ow ners.
Those listed as registered a re register ed in the United S tates Patent and Trademark
Office. Some trademarks are also reg istered in other countries. Other pr oduct nam es
mentioned in this man ual may be tradem arks o r registered tradem arks of the ir
respective owners. QMS, the QMS logo, Crow n, the Crown sea l, PS Executive Series,
imPRESS/QMS, Inc. Adobe is a register ed trademar k of Adobe System s Incorp orated,
registered in the United States Patent and Trademark Office. PostScript is a trademark
of Adobe Systems Inco rp orated for a pag e description language and may be registered
in certain jurisdictions. T hroughout this m anual, “PostSc ript Level 2” is used to refer to
a set of capabilities defin ed by Adobe S ystems for its Pos tScript Leve l 2 page
description language. Th ese capabilitie s, among other s, are implem ented in this
product through a QMS-developed emulation that is compatible with Adobe's PostScript
Level 2 language. Apple, App leTalk, ImageWriter, LaserWriter, Macintosh, EtherTalk,
and LocalTalk/Apple Computer, Inc. DEC, DECnet, VMS/Digital Equipment Corporation.
Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, AT, PC/XT,
Token-Ring/International Bus iness Mach ines Corporatio n.ITC Avant Garde Gothic, IT C
Zapf Chancery, ITC Bookman, ITC Zapf Dingbats/International Typeface Corpor ation.
Helvetica, Palatino, Times/Linotype- Hell AG and/or its subs idiaries. Nov ell, NetWare/
Novell, Inc. UNIX/UNIX System s Labor atories, Inc. Ethern et and Xerox/Xe rox
Corporation. The ENER GY STAR logo is a trademark of the United States
Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA
endorsement of any pr oduct or ser vice.
Proprietary Statement
The digitally encoded software included w ith your QMS 166 0E Print System is
Copyrighted © 1994 by QM S, Inc. All Rights R eserved. This software may not be
reproduced, modified, d isplay ed, tr ans ferred, or cop ied in any form or in any manner or
on any media, in whole or in par t, without the express written permiss ion of QMS, Inc.
Copyright Notice
This manual is Copyrighted © 1994 by QM S, Inc., One Mag num Pass, Mob ile, AL
36618. All Rights Reserve d. This manual m ay not be copie d in whole or in pa rt, nor
transferred to any other me dia or language, w ithout the express written permiss ion of
QMS, Inc.
Page 3
ContentsContents
1 Introduction
Introduction .................................................................................. 1-2
About This Manual .......................................................................1-2
Typographic Conventions 1-3
2 Consumables
Introduction .................................................................................. 2-2
Preventing Print Media Jam s ............................... ....... ............ ....2 -2
Loading the 250-Sh eet Pa per Casse tte ... ..... ....... ....... ....... ..... ....2 -3
Loading the Multipurpose Tray ...................................................2-6
Envelopes: Special Considerations 2-10
Labels: Special Considerations 2-10
Letterhead and Memo Paper: Special Considerations 2-11
Transparencies: Special Considerations 2-11
Page 4
Using Toner Cartrid ges .. ....... ....... ....... ....... ....... ......... ....... ....... . 2-12
Toner Cartridge Life 2-12
Toner Cartridge Storage 2-12
Refilled Toner Cartridges 2-13
Extending Toner Cartridge Life 2-13
Replacing a Toner Cartridge 2-14
3 Advanced Printing Features
Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 3-2
High-Resolutio n Printin g ..................................... .............. ....... .. 3-2
Memory Requirements for High-Resolution Printing 3-2
Dou b le-S i d e d Prin ti ng ... ..... ............ ..... ............ ..... ................ ..... .. 3-4
Cassette Chaining ....................................................................... 3 -4
Chaining Cassettes 3-5
Collating Output .................... ........ ..... ...... ............. ...... ........ ........ 3-6
Advantages of Collation 3-6
Working with Chunk Collation 3-6
Improving Collation Performa nce 3-7
A Note About Collating PCL 5 Files 3-8
Working wi th Sta tus Pa ges ...... ... ..... ...... ... ..... .... ..... ... ...... ... ..... .. 3-9
Identifying a Status Page Type 3-9
Cancelling/Ending Print Jobs ................................................... 3-10
Cancelling a Print Job 3-10
Ending a Print Job 3-11
4 Printer Care
Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 4-2
Handling the Printer .................................................................... 4-2
Conserving Energy ...................................................................... 4-3
Cleaning the Printer .................................................................. .. 4-4
Cleaning Guidelines 4-4
Cleaning the Film on the Metal Feed Roller 4-4
QMS 1660 Print System Op e rati o nii
Page 5
Cleaning the Outside of the Printer 4-5
5 Print Quality
Introduction .................................................................................. 5-2
About Print Resolution ................................................................5-2
About Print Den sity .. ...... ... ..... ..... ....... ....... .... ..... ..... ..... ....... ..... ....5-3
About Gamma Cor recti on ..................... ....... ........ ....... ....... ..... ....5 -4
About Halftone Types ........................ ............ ....... .............. ....... ..5-5
6 Troubleshooting
Introduction .................................................................................. 6-2
Automatic Jam Reco very ...... ............ ....... ............ ....... ............ ....6 -2
Clearing Media Jams ............. ..... .... ... .... ... ..... .... ... .... ... .... ... ..... ....6-2
Locating Print Media Jams 6-2
Clearing Front Inside Area Jams 6-4
Clearing Paper Cassette Area Jams 6-6
Clearing Front Upper Door Area Jams 6-7
Clearing Multipurp ose Tray Area Jams 6-8
Status Messages ......................... .................................................6-9
Service Messages ......................................................................6-11
HP-GL and PCL Error Codes .....................................................6-12
HP-GL Error Codes 6-12
PCL Error Codes 6-13
Testing PC-Printer Communication .........................................6-13
Creating the Test File 6-13
Sending the Test File 6-14
Printer Problem Checklist .......... .............. ................... ............ ..6-18
IBM PC and Compatible Computer Checklist 6-20
Apple Macintosh Checklist 6-21
Control Panel Problems ............................................................6-22
Data Indicator Stays Lit 6-22
Contents iii
Page 6
Paper Jam Message Stays On 6-22
Paper Size Mismatch 6-22
Toner Out Message Displays 6-23
Driver Prob lems .. ..... .... ... ....... .... ... ..... ...... ... ..... .... ..... ... ...... ... ..... 6-23
LaserWriter 8.x Driver Printing Problems 6-23
QMS Windows Driver Printing Problems 6-24
Emulation Probl ems .......................... ....... ....... ..... ....... ......... ..... 6-24
Emulation Error 6-24
PostScript Pri nt Job Doesn't Print 6-24
PostScript Level 1 Problems 6-24
Fon t Pr oble m s ...... ............ ..... ............ ......... ............ ..... .............. 6-2 5
Can't Access Downloaded Fonts 6-25
Can't Download Fonts 6-25
Intellifonts Not Available 6-26
Hard Disk Problems .................................................................. 6-26
IDE Internal Hard Disk Not On Line 6-26
External SCSI Hard Disk Not On Line 6-27
Output P r o blem s ..... ......... ............ ..... ................ ..... ............ ....... 6-2 7
600x600, 1200x600, or 1200x1200 dpi Printing Unavailable 6-27
Binary Data Printing Problem 6-28
Blank Pages 6-28
End-of-Document (EOD) Command Probl em s 6-29
Multiple Pages Problem 6-29
NetWare Banner Page Job Doesn't Print 6-30
Not All Pages Print 6-30
Orientation Problem 6-30
PostScript Error with Error Handler Enabled 6-30
Start-up Page Doesn't Print 6-31
Status Page Problems 6-31
Printer Reset Problems ............................................................. 6 -32
General Print Qu ality Pr oblem s ....... ...... ..... ..... ..... ..... ....... ...... . 6-32
Specific Pri nt Qual i ty Pro blem s ......... ..... .... ... ..... ...... ... ..... ...... . 6-33
Black Image (Entire Page) 6-33
Blurred Background 6-33
Dark Image (Entire Page) 6-33
Light Image (Entire Page) 6-34
Stain Along the Edge of the Page 6-34
Stains on the Back of the Page 6- 34
QMS 166 0 Pri nt System Operati o niv
Page 7
Toner Smudges 6-34
Uneven Print Density 6-34
White or Light Lines 6-35
Placing a Service Call ................................................................6-35
A QMS Customer Support
Sources of Supp ort ......... ....... ..... ...... ... ..... ..... ....... ....... .... ..... ..... . A-2
Your QMS Vendor A-2
Your Application Vendor A-2
Q-FAX A-2
The QMS Corporate Bulletin Board System A-3
CompuServe A-3
Internet A-3
QMS Customer Response Center (CRC) A-4
QMS National Service A-4
QMS World-wide Offices ............................................................ A-5
Index
Contents v
Page 8
Page 9
1
Introduction
In This Chapter...
n
About this manual
n
Typographic conventions
Page 10
Introduction
Introduction
This manual provides information you may need only once in a while.
Use it in conjunction with your other QMS 1660E Print System documentation.
This chapter gives you a brief overview of this manual.
About This Manual
The informati on in thi s manual is divided into the foll owing secti ons :
Introduction
1
Consumables
2
Advanced Printing
3
Features
Printer Care
4
Print Quality
5
Provides an overview of the manual.
Describes how to load paper in the
250-sheet cassette and multipurpose
tray, how to load labels and
transparencies, and how to replace
the toner cartridge.
Explains how to use the printer’s
three resolutions, print on both sides
of a sheet of paper, chain cassettes,
collate output, print a status page,
cancel a print job, and end a print job.
Describes how to handle and clean
the printer.
Shows how to improve print quali ty
through a discussion of print
resolution, print density, and gamma
correction.
QMS 166 0 E Print System Oper atio n1-2
Page 11
About This
Manual
Troubleshooting
6
QMS Customer
A
Support
Provides media jam prevention tips,
explains how to locate and clear
media jams, lists printer status
messages, outlines printer and print
quality problems and solutions, and
describes how to place a service call.
Provides world-wide product sales
and support telephone numbers and
describes how to communicate with
QMS through the QMS Bulletin
Board, CompuServe, the Internet and
Q-FAX.
Index
Typographic Conventions
The following typographic conve ntions are used in this manual:
Mixed-Case
Courier
Mixed-Case
Ital ic
Cour ier
UPPERCASE
COUR IER
lowercase bold PostScript operators and DOS commands
lowercase italic
UPPERCASE File and utility names
↵ Press the Enter key (PC) or Return key (Macintosh)
^ Press and hold down the Ctrl key (PC)
Text you type, and messages and information displayed
on the screen
Variable text you type; replace the italicized word(s) with
information specific to your printer or computer
Information displayed in the printer message window
Variable information in text
» Note:
▲ Caution
Notes contain tips, extra informati on, or important inform ation
that deserves emphasis or reiteration.
:
Cautions present information that you need to know to avoid
equipment damage, proce ss failure, or extreme annoya nce.
Introduction
1-3
Page 12
About This
Manual
M
WARNING
specific procedure is not performed exactly as des cribed in the
manual.
!
Warnings indicate the possibility of personal injury if a
ACHTUNG!
beschriebene Vorgehensweise, da sonst Verletzungsgefahr
bestehen könnte.
Bitte halten Sie sich exakt an die im Handbuch
v
QMS 166 0 E Print System Oper atio n1-4
Page 13
2
Consumables
In This Chapter . . .
n
Loading paper in the 250-sheet paper cassette
n
Loading paper in the multipurpose t ra y
n
Loading labels
n
Loading transparencies
n
Replacing the toner cartridge
Page 14
Introduction
Introduction
This chapter describes how to pre vent media jam s, how to load the
250-sheet media cassette and the multipurpose tray, how to load
transparencies and labels, and how to replace the toner cartridge in
the printer.
Preventing Print Media Jams
Many printer problems are caused by improper handling of media.
There are several things you can do to reduce the chance of media
jamming in your printer:
n
Use print media that meets the guidelines set for the printer. (See
the “Consumable Supplies” section of appendix B, “Technical
Specifications,” in the
n
Make sure print media is not folded or wrinkled.
Reference
, for more complete inform at ion. )
n
Do not overfill the multip u rpose t ray or the p aper cassettes. The
multipurpose tray holds about 100 sheets of paper, 50 transparencies, or 40 labels; the standard cassettes hold about 250
sheets of paper. An optional 500-sheet pape r cassette is also
available.
n
If you have problems with multiple sheets of paper or transp arencies feeding through the printer, remove the paper or transparencies from the tray or cassette and fan the edges. The sheets may
be sticking together.
n
Store media away from moisture and hum idit y. They may cause
media to turn up at the edges or wrinkles to occur. The recommended relative humidit y duri ng operation is 20% -80% .
n
Load media printing side down. The printing side of paper is indicated on the paper wrapping.
QMS 166 0 E Print System Oper atio n2-2
Page 15
Loading the
250-Sheet
Paper Cassette
Loading the 250-Sheet Paper Cassette
The QMS 1660E Print System comes standard wit h two 250-sheet
paper cassettes (letter/A4 and 11"x17"/A3). The printer aut oma tical ly
pulls paper from the cassette.
» Note:
The paper size must match the paper cassette size. Since the
paper cassette sends a paper size signal to the printer controlle r,
using the wrong size paper will cause your image to be positioned
incorrectly on the page or clipped. You may purchase additional
cassettes from your QMS vendor.
Load paper in either 250-sheet cassette as follows:
1 Remove the paper cassette from the printer.
2 Align the pap er stack on a flat surfa ce.
Consumables
2-3
Page 16
Loading the
250-Sheet
Paper Cassette
3 Insert the paper stack into the cassette.
Make sure it lies flat, does not exceed the top limit mark, and
rests under the retaining clips. The cassette holds about 250
sheets of 20 lb (75 g/m
4 Insert the paper cassette into the cass et te installatio n slot.
2
) paper.
Top Limit
Bottom Lim it
QMS 166 0 E Print System Oper atio n2-4
Page 17
Loading the
250-Sheet
Paper Cassette
5 Push the filled paper casse tte straight into the installatio n
slot until it is firmly seated.
6 Adjust the media stop to fit the paper size.
The printer delivers your output print-side down to the output tray
at the top of the printer. The media stop keeps the output positioned in the tray.
Consumables
2-5
Page 18
Loading the
Multipurpose
Tray
7 If necessary, install the cassette rear cover(s).
If you’re using one or more 11" x 17"/A3 or legal/B4 paper cassettes and the cassette rear covers aren’t installed, install them
now.
Loading the Multipurpose Tray
Use the multipurpose tray to print on label stock, odd-sized paper,
and transparencies. The multipurp ose tray is also especially useful if
you want to print on a single sheet of letterhead or colored paper without changing the paper in the paper cassette.
This section explains how to load print media in the multipurpose tray.
For tips on how to get the best possible printing result s from media
other than paper, see “Envelopes: Special Considerati ons,” “Label s:
Special Considerations,” “Letterhead and Memo Paper: S pecial Considerations,” and “Transparencies: Special Considerations,” at the
end of this section.
» Note:
A PAPER SIZE MISMATCH error can be caused if the media in
the multipurpose tray is not the media size selected for the
multipurpose tray (inputbin 1). If the printer supports the media size
you want, insert the correct size media in the multipurpose tray. If the
printer does not support the media size you want, select the universal
media size to clear the error. See “Media Size” in chapter 4, “Printer
Configuration,” of the Reference for more informat ion on
multipurpose size.
QMS 166 0 E Print System Oper atio n2-6
Page 19
Loading the
Multipurpose
Tray
1 Using both hands, open the mul tip urp ose tray.
The tray opens to about a 65° angle.
2 Adjust the multip urp os e tray exte nsi on to fit the media siz e.
You may also need to pull out the metal extension.
3 Adjust the med ia guid es to the size of the medi a.
Tray
Extension
Metal
Extension
Media Guides
Consumables
2-7
Page 20
Loading the
Multipurpose
Tray
4 Align the media, and insert it betwe en the medi a guid es as
far as possible into the printe r, making sure it doesn’t
exceed the limit mark on the media gui de.
The multipurpose tray holds about 100 sheets of 20 lb (75 g/m
paper, 50 transparencies, or 40 labels. Load 8.5" x 11"/A4 media
lengthwise (long edge first).
Media Guide
Limit Mark
2
)
QMS 166 0 E Print System Oper atio n2-8
Page 21
Loading the
Multipurpose
Tray
» Note:
Make sure the middle plat e at the mult ipurpose t ra y’s
media entrance is lowere d before insert ing the medi a. If the
middle plate is raised, turn the power off and back on again
before inserting the media.
Middle Plate
5 Check the media guides to make sure they touch the sides of
the print media.
6 Adjust the med ia stop to the correc t media siz e.
Consumables
2-9
Page 22
Loading the
Multipurpose
Tray
Envelopes: Special Considerations
The QMS 1660E Print System is not specifically designed to support
envelope printing. But if you want to test print a standard envelope to
see if the print quality is suitable for your needs, keep in mind the fo llowing considerations:
n
Use landscape orientation to create the envelope text in your
application short-edge first.
n
Set the multipurpose tray to universal paper size.
n
Feed the envelope in the multipurpose tray short-edge first.
See chapter 4, “Printer Configurat ion, ” of the
information on multipurpose tray size.
n
Open the envelope flap as soon as the envelope is deposited in
the output tray. This prevents the flap from sealing shut due to the
heat involved in the printing process. After inserting your document in the envelope, you can seal the flap as usual.
Reference
Labels: Special Considerations
Labels are printed from the mult ipurpose t ray. Keep in mind the following considerations:
n
Use only labels recommended for laser printers, such as Avery
5260 or Canon label stock.
n
Load up to 40 labels at a time in the multipurpose tray.
n
Format the label inform ation in your ap plicat ion. Try printing the
formatted inform at ion on a plain sheet of paper first to check
placement. (See your applicat ion docum ent ation for specifi c
information on formatting and printing labels.)
for more
QMS 166 0 E Print System Oper atio n2-10
Page 23
Loading the
Multipurpose
Tray
Letterhead and Memo Paper: Special Considerations
Letterhead and memo paper are print ed from the multipurpose
tray. Keep in mind the following:
n
Load the paper lengthwise (long edge first), face down, and with
the top of the page on the left side of the tray.
Top of P age
Letterhead/
Memo Front
Transparencies: Special Considerations
Transparencies are to be printed in the multipurpose tray. Keep in
mind the following co nsiderations:
n
We recommend Canon type D or 3M type PP2500 transparencies.
n
Slightly fan the stack of transparencies before loading them in the
multipurpose tray to prevent a jam.
n
Load transparencies printing side down. The correct print side is
usually marked on the transparen c y package.
Consumables
2-11
Page 24
Using Toner
Cartridge s
n
Load up 50 transparencies at a time in the multipurpose tray.
Loading a larger number of transparencies at a time may cause
static buildup.
n
Keep the media path clean. Transparencies are especially sensitive to a dirty path. If there are shadows on either the top or the
bottom of the sheets, refer to chapter 4, “Print er Care,” of the
Operation
n
Remove each transparency from the output tray before the next
sheet is printed to prevent jams or misfeeds.
manual for instructions on how to clean the path.
Using Toner Cartridges
Characters and images are created in your laser printer through a
process that applies toner (made of carbon particles) to the page in
the printer ’s fusing unit. When an image is formed, a positive electrical charge is applied to transfer the image to the page. The toner cartridge contains the toner and the photosensitive drum neede d to
operate the laser printer.
Toner Cartridge Life
In normal printing mode, a toner cartridge lasts for approximately
7,500 letter/ A4 -size pages at normal (5%) page coverage. If the
printer is run entirely in Conserve T oner mode (Administration/Engine/
Conserve Toner menu), a toner cartridge lasts for over 23,00 0 letter/
A4-size pages at normal (5% page) coverage.
The shelf life of an unopened toner cartridge is approximately one
year.
Toner Cartridge Storage
Toner cartridges
n
Are sensitive to bright light. Do not remove the toner cartridge
from its protective bag until you’re ready to install it.
QMS 166 0 E Print System Oper atio n2-12
Page 25
Using Toner
Cartridg es
n
Should be kept level during storage. Do not stand or store the
cartridge on its end.
n
Should be kept away from monitors, disk drives, and floppy disks.
The magnets in the cartridge can damage stored data.
The shelf life of an unopened toner cartridge is approximately one
year.
Refilled To ner Cartridges
QMS does not recommend using ref ille d toner cartridges on this
printer. Refilled toner cartridges may produce variations in toner quality and reliability and may reduce the print quality of your documents.
In addition, toner leaks affect your warranty.
Extending Ton er Cartridge Life
Redistributing T one r
When the toner supply is low, TONER OUT displays in the printer’s
message window, and parts of the page usually start printing lighter
than normal.
Sometimes, you can increase the life of the toner cartridge by taking it
out of the printer and redistributi ng the t oner—hold th e cartridge wit h
both hands and then gently rock it from side-to-side (as you do for a
new cartridge) five or six times. If the TONER OUT message remains
in the message window, you must replace the toner cartridge, as
described later in this chapter.
Conserving Toner
To help you lower your printing costs, your printer provides an option
called Conserve Toner, which simulates draft-quality printing. T he
printer reduces the amount of toner used during printing by screening
the black dots in a 1:4.5 ratio. In other words, 1 black dot is printed for
every 4.5 black dots that would print in normal printing mode.
The Conserve Toner option can be enabled through your printer
driver or through the Administration/En gine/ Conserve Toner menu.
Consumables
2-13
Page 26
Using Toner
Cartridge s
» Note:
The Conserve Toner option is designed for draft printing only.
Turn off Conserve Toner when printing proof or final copies of
documents to avoid any possible distortion of patterns, halftone, and
images.
Replacing a Toner Cartridge
You may purchase additional cartridges from your QMS vendor. See
the “Print Engine Specification s” section of appendix B, “Technical
Specifications,” in the
tridges.
M
WARNING!
become extremely hot when the printer is used. Personal injury could
result if you touch those areas when opening the front cover or
removing the toner cartridge .
ACHTUNG!
heiß, wenn der Drucker in Betrieb ist. Es besteht daher
Verletzungsgef ahr, wenn Sie die Abdeckklappe öf fne n oder die
Tonerkartusche auswechseln wollen!
The fixing assembly and print delivery guide areas
Die Fixiereinheit und die Papierführung werden sehr
Reference
Removing the Empty Toner Cartridge
Remove the empty toner cartridge as foll ow s:
for more informat ion on to ner car-
1 Using both hands, open the mul tip urp ose tray.
2 Push up on the release button, and open the front cover.
QMS 166 0 E Print System Oper atio n2-14
Page 27
Using Toner
Cartridg es
3 Remove the empty toner cartridge.
Grasping the green tabs of the empty toner cartridge with both
hands, remove the cartridge by pulling it toward you.
▲ Caution :
Do not touch or insert anything in the meta l contact s or the
opening circled in the following illustration. Corrosion or obstruction in
this area could cause the printer to malfunction.
Metal
Contacts
Put the old toner cartridge in a trash receptacle. Do not dispose of it
by burning.
Consumables
2-15
Page 28
Using Toner
Cartridge s
Installing a New Toner Cartridge
▲ Caution:
Toner cartridges are sensitive to bright light. Do not remove
the toner cartridge from its protective bag until you’re ready for
installation.
M
WARNING!
The fixing assembly and print delivery guide areas
become extremely hot when the printer is used. Personal injury could
result if you touch those areas when opening the front cover or
installing the toner cartridge.
ACHTUNG!
Sowohl die Fixiereinheit als auch die Papierführung
werden im Druckbetrieb extrem heiß. Um Verletzungen zu
vermeiden, sollten diese Druckerpartien, z.B. wenn Sie eine neue
Tonerkartusche einlegen, nicht berührt werden!
Use the following proce dure to install a new tone r cartrid ge:
1 Lift the toner cartri dg e out of its sh ippi ng carto n, ope n the
aluminum pr otecti ve bag , and remove the cartrid ge.
2 Remove the black pro tective sh eet, an d discard it.
Place the cartridge on a stable, flat surface to get a good grip on
the protective sheet tab.
QMS 166 0 E Print System Oper atio n2-16
Page 29
Using Toner
Cartridg es
3 Distribute the toner in the cartridge.
Hold the cartridge with both hands, and gently rock it from side to
side five or six times to distribute the toner.
Consumables
2-17
Page 30
Using Toner
Cartridge s
4 Remove the tape seal.
Hold the cartridge in place with one hand and, using your other
hand, grasp the orange tab on the right side of the tape seal.
Keeping the toner cartridge parallel to the flat surface, pull the
orange tab straight out (26.4"/67 cm). Discard the orange tab and
tape seal.
Tape Seal
▲ Caution:
Once the toner cartridge is installed, each time the front
cover of the printer is opened, the drum protective shutters open and
the drum surface is exposed to light. This may deteriorat e the drum
and reduce print quality.
QMS 166 0 E Print System Oper atio n2-18
Page 31
Using Toner
Cartridg es
5 Slide the toner cartridg e into the printer.
Grasp the green tabs on the toner cartridge, and place the cartridge on the rails inside the printer. Then, slightly lifting the green
tabs, slide the cartridge straight back into the printer un til it is
firmly seated.
6 Close the front cover, and then close the multipur pos e tray
(if it’s not being used).
v
Consumables
2-19
Page 32
Page 33
3
Advanced Printing Features
In This Chapter . . .
n
High-resolution printing
n
Double-sided printing
n
Chaining cassettes
n
Collating output
n
Printing a status page
n
Canceling a print job
n
Ending a print job
Page 34
Introduction
Introduction
This chapter describes how to change print resolution, print on both
sides of a sheet of paper, chain cassettes, collat e output, print a status page, cancel a print job, and end a print job.
High-Resolution Printing
The QMS 1660E Print System supports three print resoluti ons:
300x300 and 600x600 dpi (dots per inch), and either 1200x600 or
1200x1200 dpi.
» Note:
If you purchased a printer with 12 MB or 24 MB of RAM, you
can print at 1200x1200 dpi by installing an optional 1200x1200 dpi
resolution daughterboard. (You will also need to add more memory;
see the following section for detail s.) If you purchased a printer with
48 MB of RAM, the 1200x1200 dpi resolution daug hterb oard is
already installed. In either case, the 1200x1200 dpi capability
replaces the 1200x600 dpi capability; they are not available
simultaneously.
Menu Administration/Engine/Def Resolution
Choices 300 dpi—300x300 dpi resolution
600 dpi—600x600 dpi resolution
or
1200 dpi—1200x600
Default 600 dpi
1200x1200 dpi resolution
Memory Requirements for High-Resolution Printing
The amount of memory you need to print at each resolution depends
on the size media you are using.
The following table lists the mini mum memory requirem ent s for each
resolution/media comb inat ion.
QMS 166 0 E Print System Oper atio n3-2
Page 35
High-
Resolution
Printing
» Note:
If a certain resolution is chosen and the minimum amoun t of
memory is not installed in the printer, the file is printed using the next
lower resolution. For example, if you choose 1200x1200 dpi
resolution and 11x17 media, but the printer has only 24 MB of RAM
instead the required 40 MB mini mum , the file print s at 600x600 dpi.
Media Minimum RAM (in MB)
300x300 dpi 600x600 dpi 1200x600 dpi* 1200x1200 dpi*
11x17
12x19
A3
A4
A5
A6/Postc a rd
B4
B5
B6
Executive 12 12 12 20
Full Ledger 12 16 24 40
Legal
Letter
Postcard/A 6 12 12 12 12
Universal 12 16 24 40
*1200x600 dpi resolution is not available on printers in which a 1200x1200 dp i
resolution daughterboard is installed.
12
12
12
12
12
12
12
12
12
12
12
12
16
16
12
12
12
12
12
12
12
12
20
24
24
12
12
12
16
12
12
16
12
40
48
40
20
12
12
32
16
12
24
20
Advanced Printing Feature s
3-3
Page 36
Double-Sided
Printing
Double-Sided Printing
You can print on both sides of a sheet of paper using the multipurpose
tray. After printing one side, insert the paper in the tray with the side
you want to print next facing down.
▲ Caution :
curling can cause print media jams and wrinkles on the printed page.
Straighten the front of the paper if it’s curled because
Top of
Page
Cassette Chaining
The QMS 1660E Print System comes standard wit h two 250-sheet
cassettes: letter/A4 and 11" x 17"/A3. You can insert only one of these
cassettes at a time in the printer unless you purchase an optional
paper feeder. The optional paper feeder allow s you to install another
250-sheet cassette, increasing paper feed capacity to 500 sheets, or
600 sheets including the 100-sheet multipurpose tray.
Printed
Side of Page
Attaching an optional cassette supporter to the paper feeder allows
you to install an optional 500 -she et cas sette, increasing paper feed
QMS 166 0 E Print System Oper atio n3-4
Page 37
Cassette
Chaining
capacity from 250 to 750 sheets, or 850 sheets counting the multipurpose tray.
You may choose to have the printer automatically draw from the
optional cassette when the standard 250-sheet cassette is empty.
There are three ways to do this:
n
Use your application if it includes a procedure for using a dualcassette printer. Check your documentation.
n
Use the PS Executive Series Utilities to configure the print er's
paper source.
n
Configure your printer for cassette chaining through the printer's
control panel. The following section conta ins more inform ati on.
Chaining Cassettes
The Chain Inputbins option in the Operat or Control menu allows you
to “chain” inputbins (tray and cassettes) so that when the first inputbin
empties, the printer aut oma tical ly draw s paper from another inputbin .
Menu Operator Control/Chain Inputbins
Choices Off—Doesn’t switch inputbins; uses only the default inputbin.
On—Switches to the next inputbin with the same size and type
of media when the default inputbin is empty.
On Any—Switches to the next inputbin, regardless of the size
and type of media installed, when the default inputbin is
empty.
Default On
Notes Use the Operator Control/Inputbin menu to set the default
inputbin.
Advanced Printing Feature s
3-5
Page 38
Collating Output
Collating Output
Collation is the printing of multiple copies of a document in numeric
order. The QMS 1660E Print System is collation capable . It can
deliver multiple copies of your document in collated or uncollate d
order to the output tray.
Menu Operator Control/Collation
Choices On—Enable collation.
Off—Disable collation.
Default On
The following figure show s collated and uncollat ed stacking for two
copies of a four-page file.
4
3
2
1
4
3
2
1
Collated Uncollated
1
3
2
2
1
4
4
3
Advantages of Collation
The main advantages of collation are convenience and the t ime savings derived from not having to separate and sort individual copies of
a document. Each copy of the document exists as a whole unless
chunk collation has occurred.
Working with Chunk Collation
To collate a multiple-copy document, the printer must have enoug h
display list memory to hold the display list (R1) blocks for all p ages in
the collation range. (See the “Mem or y” section of chapter 5, “Addi tional Technical Information,” in the
Reference
for more information
QMS 166 0 E Print System Oper atio n3-6
Page 39
Collating
Output
display list compressed blocks.) If there is not enough memory, chunk
collation occurs.
Chunk collation breaks a print job into several smaller collation
sequences. For example, in the following figure, copies a and b of
each collation sequence must be manuall y combined to create one
collated print job.
8
7
Copy 1(a) Copy 2(a) Copy 3(a) Copy 4(a)
4
3
Copy 1(b) Copy 2(b) Copy 3(b) Copy 4(b)
8
7
6
5
4
3
2
1
8
7
6
5
4
3
2
1
8
7
6
5
2
1
6
5
4
3
2
1
If chunk collation does occur, it may be best to use a header and/or
trailer page to determine the beginnin g and end of each collat ion
sequence. (See chapter 4, “Printer Configuration ,” of the
Reference
for more information on using head er and trailer pages.
Improving Collation Performance
To improve collation performance greatly, which allows you to collate
longer and more complex print jobs, do one of the following:
n
Add more memory (SIMMs), which automat ically increases the
size of the Display List memory client. See chapte r 6, “Printer
Options,” of the
tional memory.
Reference
for information on how to insta ll addi-
n
Add any memory, if available and not being used by other clients,
to the Display List memory client (Administration/Memory/K Mem
Display menu). See chapter 5, “Additional T echnical Information,”
Advanced Printing Feature s
3-7
Page 40
Collating
Output
of the
Reference
system’s memory.
for more information on configuring your print
▲ Caution:
This option should be used only by individuals who are
familiar with adjusting memory client s’ values. Incorrect use of
this option could cause your system to operate incorrectly.
n
If the print system has an optional hard disk (internal or external),
turn on Enable Disk Swapping (Adm inist rati on/M em ory/E nab le
Disk Swap menu). The extra memory is distributed to all memory
clients.
n
Collate through your application.
» Note:
Collating through your application is more time consuming
than collating through the print e r. The application sends the
complete job the requested number of times rather than sending
it once and holding data in printer memor y.
A Note About Collating PCL 5 Files
PCL 5 allows you to set the number of copies you want to print per
page rather than per file. When collation is turned off, the printer
prints the requested number of copies for each page. However, when
collation is turned on, the printer looks at the number of copies
requested for the first page of the file and prints that many copies of
each page.
Example— You have a 3-page PC L 5 file and specify 3 copies of
page 1, 1 copy of page 2, and 2 copies of page 3.
n
With collation t urned off, the pages print in the following orde r:
1, 1, 1, 2, 3, 3.
n
With collation t urned on, the pages print in the following order:
1, 2, 3, 1, 2, 3, 1, 2, 3.
QMS 166 0 E Print System Oper atio n3-8
Page 41
Working with
Status Pages
Working with Status Pages
Printing a status page is a two-step procedure: Identify the type of
status page you want to print, and then print it.
Identifying a Status Page Type
Two types of status pages are available:
n
Standard— This one-page document provides printer identification information (printer type and nam e, firmware version and
release, and number of sheets printed), printer sett ings (Po stScript level, start-up options, paper handling inf ormatio n, resolution, and gamma correction), current memory con figurati on,
timeouts, comm unicat ion sett ing s and input buffer sizes for all
standard and optional network interf aces, and hard disk status
(address, size, and free space). In addition, an angle bar prints in
the lower-left corner for image alignment.
n
Advanced—This docum ent , which can be five or more pages
long, contains the same informat ion as the stand ard statu s page
as well as configuration menu setting s and a full list of fonts and
downloaded emulations.
Menu Administration/Special Pages/Status Page Type
Choices Standard, Advanced
Default Standard
Printing a Status Pa ge
After you have identified the type of status page to print, send it to the
printer in one of the following ways.
» Note:
If you choose an advanced status page but only a standard
status page prints, the printer has run out of RAM. Either reall ocate
memory among the mem o ry clients (see chapter 5, “Addit ional
Technical I nformat ion, ” in the
printer (see chapter 6, “Printer Options, ” in the
n
Press the Status Page key on the printer control panel.
Advanced Printing Feature s
Reference
) or add more memory to the
Reference
).
3-9
Page 42
Cancelling/
Ending Print
Jobs
n
Use the PS Executive Series Utilities (see the PS Executive online help for instructions).
» Note:
Only standard status pages can be printed from PS
Executive. Advanced status pages are not available.
Cancelling/Ending Print Jobs
The Cancel key has two functions:
n
It cancels all print jobs that are currently printing, interpreting,
spooling, or terminating .
n
It allows you to send an end-of-job indicator to a currently compiling print job that is waiting for incoming dat a.
You don’ t have to press the Online/Offl ine key to take th e printer off
line before using the Cancel key. There are no equivalent functions in
the configuration menu.
» Note:
Cancelling a Print Job
If you need to cancel the cancel job or end job procedure,
press the Menu key.
Press the control panel keys in the order shown in the followi ng
instructions to cancel a print job.
Press this
key ...
Cancel Access the Cancelling Job menu. You
to... The message window
are prompted for co nfirmation that you
want to cancel the print job.
QMS 166 0 E Print System Oper atio n3-10
reads...
CANCELLING JO B?
YES
Page 43
Cancelling/
Ending Print
Jobs
Cancel or
Select
Select Yes. YES
IS SE LECTED
Cancel all print jobs in the queue that
are currently printing, interpreting,
spooling, or terminating. The
CANCELLING JO B me ssage displays
until the print job is completely removed
from the printer.
CANCELLING JO B
Ending a Print Job
If the first print job in the queue is waiting for, but not receiving, the
data it needs to finish printing, the message window displa ys
WAITING FOR INPUT
END JOB?
Use the following procedure to end all print jobs in t he queue that are
waiting for incoming data.
» Note:
This procedure does not end a print job that is still receiving
data. Its only purpose is to provide an end-of-job indicat or for a print
job that does not have one. You can identify an end-of-job indicator in
the Administrati on/ Com mun icati ons/P arall el/En d Job Mode and
Administration /Com m unicat ions/ Serial/ E nd Job Mode menus. (S ee
chapter 4, “Printer Configuration,” in the
Reference
for more
information). Also see chapter 5, “Additional Technical Information,” in
the Reference for a complete discussion of End Job Mode.
Press this
key ...
Cancel Access the Cancelling Job menu. CANCELLING JO B?
Next Advance to the End Job option. CANCELLING JO B?
Cancel or
Select
to... The message window
reads...
YES
END JO B
Select End Job. END JO B
IS SE LECTED
v
Advanced Printing Feature s
3-11
Page 44
Page 45
4
Printer Care
In This Chapter...
n
Handling the printer
n
Cleaning the printer
Page 46
Introduction
Introduction
Blurred or splotchy prints and paper jams can result from dusty printer
parts. Regular cleaning takes only a few minute s and helps ensure
print quality.
This chapter describes how to handle and clean the printer.
Handling the Printer
Handle the printer with care to preserve its appearance and to ensure
maximum performan ce. Abuse may ca use damage. Keep the following guidelines in mind:
n
Do not place anything on the top of the printer.
n
Do not place anything on the multipurpose tray except the media
being used for printing.
n
Do not leave the printer open for any length of time, esp ecially in
well-lit places; light may damage the toner cartridge.
n
Wait until the printer has cooled down before covering it with a
dust cover.
n
Lift the printer from the bottom only. Make sure two people are
available to lift the printer when moving it.
n
Keep media in the output tray at minim um level. If media st acks
too high, media may j am or curl .
n
Do not attempt to lubricate or disassemble the printer.
n
Store the printer under the following conditions when it’s not
going to be used for an extended period:
- Unplug the printer .
- See the “Environmental Requirem ent s” section of appendix
B, “Technical Specificati ons,” in the
specifications.
QMS 166 0 E Print System Oper atio n4-2
Reference
, for storage
Page 47
- Remove the toner cartridge from inside the printe r. After
removing the cartridge from the printe r, return it to the aluminum bag in which it was originally packaged or wrap it in a
thick cloth to prot ect it from direct sunlight or any other bright
light.
Conserving Energy
Your print er is compliant with US Environmental Protection Agency (EPA) Energy
Star regulations. The EPA Energy Star
Computers program promo tes the use of
energy-efficient personal computers, m onitors, and pri nters and the reduction of air
pollution caused by power generation.
The Energy Star option (Admini strat ion/ Engine/ E nergy Star men u)
specifies whether t he printer changes to a low-power state (the
engine remains on, but the fuser turns off) after a period of inactivit y.
When a print job is received, the printer returns to normal power
within 90 secon ds.
Conserving Energy
Printer Care
4-3
Page 48
Cleaning the
Printer
Cleaning the Printer
Your print er requires little cleaning. You need to clean only the following:
n
The film on the metal feed roller
n
The outside of the printer
Cleaning Guidelines
M
WARNING!
printer.
Unplug the printer’s power cord before cleaning the
ACHTUNG!
Sie den Drucker reinigen.
In addition to unplugging the printer, follow these guidelines when
cleaning the printer:
n
Use only water. Never use neutral detergents or other cleaning
solutions.
n
Do not leave moisture inside the printer. After cleaning, allow all
parts to dry thoroughly before closing the printer co ver.
n
Use a soft, lint-free cloth.
Ziehen Sie den Netzstecker aus der Steckdose bevor
Cleaning the Film on the Metal Feed Roller
To mainta in clea r, crisp print quality, clean the film on the metal fe ed
roller at the following times:
n
Every time the toner cartridge is changed.
n
Whenever print quality becomes unsatisfactory.
QMS 166 0 E Print System Oper atio n4-4
Page 49
Cleaning the
Printer
Procedure
1 Remove the toner cartridge.
This procedure is described in chapter 2, “Consumables,” of this
manual.
2 Clean the film on the metal feed roller.
Use a soft, water-dampened cloth. Wipe the area dry with
another soft cloth.
Film
Metal Feed
Rubber Fee d
Roller
Roller
Cleaning the Outside of the Printer
To protect and maintai n the appearance of your printer, wipe the
entire outside of the printer wit h a soft, slight ly damp clot h.
v
Printer Care
4-5
Page 50
Page 51
5
Print Quality
In This Chapter . . .
n
Selecting different resolutions
n
Adjusting the print quali ty
n
Changing the gamma correction
Page 52
Introduction
Introduction
Your print er provides the fl exibil ity to control seve ral print qualit y factors, including print resolution, print density, and gamma correction.
This chapter guides you in achieving maximu m print quality. For a
more detailed explanat ion of all of the factors that affect your printed
output, refer to chapter 5, “Additional Techn ical Inform ati on, ” in the
Reference
.
About Print R esolution
The QMS 1660E Print System supports three print resolutions:
or
300x300, 600x600, and either 1200x600
daughterboard is installed, 1200x1200 dpi (dots per inch). This choice
of resolutions allows you to customize the quality of your output
according to its use.
Menu Administration/Engine/Def Resolution
Choices 300 dpi—300x300 dpi resolution.
, if a 1200x1200 dpi
600 dpi—600x600 dpi resolution.
1200 dpi—1200x600 or 1200x1200 dpi resolution.
Default 600 dpi
» Note:
Printing at 600x600, 1200x600, and 1200x1200 dpi resolution
on certain media sizes requires additional memor y. See the “HighResolution Printing” section in chapter 3, “Advanced Prin ting
Features,” of the
Options,” of the
1200x1200 dpi daughterboard.
Operation
Reference
QMS 1660E Print System Oper atio n5-2
manual for details. See chapter 6, “Printer
manual for more informat ion on the
Page 53
About Print Density
Print density is the amount of toner placed on the page, making the
print appear lighter or darker. The higher the density, the darker the
print looks and the higher the contrast is on the page.
About Print
Density
» Note:
» Note:
If the print density is too light, make sure that the Administ ration/Engine/ Conserve Toner option is turned off before making any
adjustments. The Conserve Toner option saves toner by simulating
draft-quality print ing. (See chapter 4, “P rinte r Configura tion ,” of the
Reference
To adjust the print density use the followi ng procedure.
1 Open the multip urpose tray, push up on the front cover
2 Locate the density ad justm ent di al that is inside the printer
3 Adjust the dial to the desired setti ng.
for more information. )
release button, and open the front cover.
on the right side.
The scale on the density adjustm ent dia l shows the densit y setting; the dark marking identifies increased densit y, and the light
marking identifies reduced density.
To increase density (darken the print on the page), use your left
thumb to rotate the dial up. To decrease density (lighten the print),
rotate the dial down. The dial clicks at the center setting.
You may want to increase density as the toner cartridge
depletes.
To Darken
To Lighten
Print Quality
Density Adjustment Dial
5-3
Page 54
About Gamma
Correction
About Gamma Correction
Gamma correction is the compression or expansion of the ranges of
dark or light shades in a printed image to provide the best copy of
scanned images. Through manipulation of shading levels, your
printer can be set to improve the print quality of a scanned image
automaticall y. For detailed information of this procedure, se e chapter
5, “Additional Te ch nical Inform at ion,” in the
Reference
The main benefit of gamma correction is that it improves the print
quality of a scanned image by improving halftoning at a given resolution. To get the best gray-scale PostS cript image at any resolution,
gamma correction should be turne d on.
You can set gamma correction throu gh PS Execut ive or through the
Administration /Em ulat ions/Po stS c ript/Gamm a Correction menu .
Menu Administration/Emulations/PostScript/Gamma Correcti o n
Choices No—Disables gamma correction
Yes—Enables gamma correction
Default No
Notes Gamma correction is automatically adjusted when printer
resolution is changed. However, gamma correction has no
effect on files printed at 1200x1200 dpi resolution.
Gamma correction applies only to PostScript images.
.
If turning on gamma correction doesn’t yield a suitable grayscale image for your needs, set a specific gamma correction
value through your drawing application or through the
PostScript sett ransfer operator. (See your drawing application
documentation and the
Manual
for more information.)
PostScript Language Reference
QMS 1660E Print System Oper atio n5-4
Page 55
About Halftone Types
Your print er provides two diffe re nt types of halftone s—basic and
advanced. These two options allow you to customize the smoothness
of the printed image according to the number of grayscales it uses.
Menu Administration/Emulations/PostScript/Half tone Type
Choices Basic—Regular dot placement at 53 lpi for 300x300 res o lu tion
or 71 dpi for 600x600 resolution.
Advanced—Variable dot placement according to the grayscale
within the image. Generally, this option provides smoother
transitions between grayscales within the image.
Default Advanced
Notes When the advanced halftone type is chosen, gamma
correction (Administration/Emulati ons/PostScript/G amma
Correction menu) has no effect on the image.
The basic halftone type provides the same result as the
advanced halftone type at 1200x1200 dpi resolution.
About H alftone
Types
v
Print Quality
5-5
Page 56
Page 57
6
Troubleshooting
In This Chapter . . .
n
Preventing media jams
n
Removing media jams
n
Responding to status messages
n
Problem checklist
n
Print quality problems
n
Placing a service call
Page 58
Introduction
Introduction
This chapter offers media jam prevention tips, explains how to remove
media jams, lists and explains many control panel messages, outlines
possible printer and print-quality problems and solutions, and explains
how to place a service call.
Automatic Jam Recovery
With most printers, if a jam occurs, you must remove the jam med
media and then reprint the job. Howeve r, the QMS 1660E Print System provides automatic jam recovery (when enabled throug h the
Administration /Engin e/Page Recovery menu). If a media jam occurs,
remove the jammed media, and the printing auto maticall y resumes
from the page the printer stopped at when the jam o ccurre d .
» Note:
For automatic jam recovery to work, it i s necessary to leave the
printer turned on when you remove the jamme d media. After the jam
is cleared, open and close the front cover once before printing.
Printing will not resume unt il you do this.
Clearing Media Jams
Locating Print Media Jams
When print media jams occur , a PAPER JAM message displays in the
message window. Frequent jams in any area indicate that the area
should be checked, repaired, or cleaned. Repeated jam s may also
happen if you are using t he wrong weight print media. (See the “Print
Media” section of appendix B, “Technical Specifications,” in the
, for print media specifications.)
ence
QMS 1660E Print System Oper atio n6-2
Refer-
Page 59
Clearing Me di a
Jams
Print media jams can occur in any of the followi ng areas.
Fixing
Assembly
Area
Upper Cassette
Pick-up Roller
Lower Cassette
Pick-up Roller
Front Upper Door
Multipurpose
Tray Pick-up Roller
Check each of the indicated locations, and remove any jam me d print
media. Jams can occur in more than one location at a time, so be
sure to check all the indicated locations. After clearin g the jam,
always open and close the front cover once before printing. Printin g
will not resume until you do this.
When printing from a cassette, check for the media jam in the following order:
n
Check the front inside area.
n
Check the paper cassette area.
n
Check the front upper door area.
When printing from the multipurpose tray, check for the media jam
in the following order:
n
Check the multipurpose tray area.
n
Check the front inside area.
n
Check the front upper door area.
Troubleshooting
6-3
Page 60
Clearing Medi a
Jams
Clearing Front Inside Area Jams
M
WARNING!
extremely hot when the printer is used. Personal injury could result if
you touch those areas.
The fixing assembly and print delivery guide become
ACHTUNG!
Die Fixiereinheit und die Papierführung werden sehr
heiß, wenn der Drucker in Betrieb ist; bei Berühru ng dieser Part ien
besteht Verletzungsgefahr!
1 Using both hands, open the mul tip urp ose tray.
2 Push up on the release button, and open the front cover.
3 Remove the jam from the fixi ng assembly area.
n
Pull the jammed media away from the printe r.
n
Pull the jammed m edia in the opposit e directio n (toward the
printer) only if the end of the paper has passed completely
through the fixing assembly.
» Note:
If print media is pulled toward the inside of the printer
before it has passed completely through the fixing assembly
area, infused toner may adhere to the inside of the printer
and stain the backs of the following printed pages.
Print Delive ry
Guide
Fixing
Assembly
QMS 1660E Print System Oper atio n6-4
Page 61
Clearing Me di a
Jams
4 Check the output tray.
If the print media has passed through to the output tray, pull the
print media in the direction of the arrow.
After checking all print media paths in the fixing assembly area,
close the front cover and the multipurpose tray. If the jam has
been cleared, printing will restart. If the jam remains, che ck the
paper cassette area, as described in the next section of this
chapter.
Output Tray
Troubleshooting
6-5
Page 62
Clearing Medi a
Jams
Clearing Paper Cassette Area Jams
1 Determine which paper cassette is currently being used and
remove it.
2 Check the paper cassette pick-up roller area and remove any
jammed print m edi a by pu lling in the di recti on of the arrow.
3 After replacing the paper cassette, op en and close the
printer’s front cover.
If the jam has been cleared, printing will restart. If the jam
remains, check the front upper door area, as described in the
next section of this chapter.
QMS 1660E Print System Oper atio n6-6
Page 63
Clearing Me di a
Jams
Clearing Front Upper Door Area Jams
M
WARNING:
hot when the printer is used. Personal injury could result if you touch
that area.
The inside of the front upper door becomes extremely
ACHTUNG!
Die Innenseite der oberen Abdeckklappe wird im Betrieb
sehr heiß; bei Berührung dieser Partien besteht Verletzungsgefahr!
1 Open the front upp er doo r and rem ove the j am by pull ing in
the direction of the arrow.
Front Upper Door
2 After removing the jamm ed print medi a, close the front
upper door.
If the jam has been cleared, printing will restart.
If you can’t easily remove the print media from the front upper
door area, remove the jam from the fro nt inside area, as
described earlier in the “Clearing Front Inside Area Jams” section
of this chapter.
Troubleshooting
6-7
Page 64
Clearing Medi a
Jams
Clearing Multipurpose Tray Area Jams
» Note:
Leaving print media in the multipurpose tray can cause the
print media position to shift during removal of the jam. This may result
in a media feed failure and another jam when printing is restarte d.
1 Using both hands, open the mul tip urp ose tray.
2 Remove all print medi a rem ain ing in the m ultipu rp ose tray
and close th e tray extension.
3 Push up on the front cover release button , and open the
front cover.
4 Remove the print medi a from the paper pick-up area by pull-
ing in the direction of the arrow.
5 If the jam has been cleared, close the front door and printing
will restart.
If you are unable to locate the jam in the multipurpose tray area,
check the areas for locating jams when using a paper cassette,
described earlier in this chapter.
QMS 1660E Print System Oper atio n6-8
Page 65
Status Messages
Status messages in the message window provide information about
your printer and help you locate many problems. They are displayed
in order of importance. If a message is only one line long, it can be
displayed along with anothe r message (with the highest priorit y message on the top line). However, if either message is two lines long, only
the highest priority message is displayed. When the condition associated with a displayed message h as changed, the message is cleared
from the window, and the next highest priority message is displayed.
Status
Messages
» Note:
Status messages are not displayed while the printer is off line.
The following status messages may appear in the message windo w:
This me ss a ge. .. means... Do this...
x
ACTIVE JO BS The prin te r is on line. x
identifi es the numbe r o f j ob s i n
proces s.
ADJUST
CANCELLING JOB The Cancel key has been
CLOSE ENGINE
DOOR(S)
IDLE The prin te r is o n line, but n o
INPUT I DLE
PRINTING
INITIALIZ IN G The p rin ter is get tin g rea dy to
PAPER JAM Media has jammed w h il e b eing
INPUTBIN
BIN A cassette is not inserted
correctly.
the cassette.
presse d, an d t he oldest j ob in
the print queue is being
cancelled.
The fron t c ov e r of the pri nte r is
open.
jobs ar e i n pr o ce s s.
The prin te r is o n lin e an d
printing jo b s a lre a dy in th e
queue. No new jobs are arriving
at the communication
interfaces.
go on l in e.
pulled fro m a casset te or tra y,
passing through the printer, or
exiting i nto th e output tray.
INPUTBI N
identif ie s
Adjust the cassette.
Close the front
cover completel y.
Troubleshooting
6-9
Page 66
Status
Messages
This me ss a ge. .. means... Do this...
PAPER S IZE
MISMATCH
PRINTIN G STATU S A status p ag e is printing.
SIZE
SIZE
PAPER IN
PAPER IN
BIN
PUT
ANY BIN
PUT
INPUTBIN
TEST PR INT A test p rin t p ag e i s be in g
TONER ABSENT The t oner ca rtridg e is no t
TONER OUT The toner cartridge is empty. Replace the toner
WAITING FOR IDL E A job is in p roc e ss. A cces s to
The media size selected for the
multipurpose tray is not the size
currentl y in th e tray.
The Operator Control/Chain
Inputbins menu is set to On and
the chained cassettes are
empty.
The Operator Control/Chain
Inputbins menu is set to Off and
a media c assette (or the
multipu rpose tray ) i s empty.
SIZE
is the media size the
cassette is c ur ren tly c on fi gu red
for.
INPUTBIN
cassette or m ultipurpos e tra y.
printed.
installed.
the menu is n ot allowed un ti l
the job is finished.
is the e m pty
If the pr inter supports th e m e di a
size you w ant,
insert it in the multipurpose tray. If the
printer doesn’t support the media size
you wan t, s e le ct
univers a l a s the
media si ze . S ee
“Media Size” in
chapter 4, “ Printer
Configuration,” o f
Reference
the
more information.
Refill an e mp ty
cassette wit h the
specif ie d s iz e
media.
Refill th e cassette
or multipurpose tray
with the sp ec if ie d
size med i a.
cartridge. Refer to
chapter 2, “C o nsumables,” for
instructions.
Wait until t he jo b is
finished and the
printer g oe s id le to
access the configuration men u .
for
QMS 1660E Print System Oper atio n6-10
Page 67
This me ss a ge. .. means... Do this...
WAITING ON IN PUT
END JOB?
WARMING U P The prin te r is w a rm in g u p. Wait unti l the IDLE
The compiler is w ai tin g on
incomi ng dat a for the first job in
the queue. The job may not
have an end-of-job indicator
and the refore can ’t en d. Th e
message clears if more input
arrives fro m the p or t or if you
press the Cancel key. No other
jobs can be printed until this job
has ended.
Service M essages
The following service messages may appear in the message window.
Service
Messages
Cancel or end the
print job.
message displays
before p rin ti ng.
» Note:
A service message sometimes occurs as a result of an unusual
combination of events, not because of an actual problem. Whe n the
printer stops and a service message displays in the message window,
turn the printer off and then back on. This often clears the service
message indicato r, and printer operation resumes. Always try this
before making a service call.
Service calls should be placed to the vendor from whom you purchased the printer. If you can’t get service from your vendor, see
appendix A, “QMS Customer Su pport,” for mo re inform ation.
Troubleshooting
6-11
Page 68
HP-GL and PCL
Error Codes
This message... indicates... Do this...
CALL FOR SERVICE
ENGINE ERROR 1
CALL FOR SERVICE
ENGINE ERROR 10
CALL FOR SERVICE
ENGINE ERROR 11
CALL FOR SERVICE
ENGINE ERROR 12
CALL FOR SERVICE
ENGINE ERROR 20
CALL FOR SERVICE
ENGINE ERROR 21
A fuser unit error. Contact your QMS
vendor.
A main motor error.
A scanner motor error.
A fan motor error.
A beam detect error.
The controller failed to respond
to a VSYNC request.
HP-GL and PCL Error Codes
HP-GL Error Codes
This code... indicates...
0 Not enough memory for the print job.
1 Too many transformation.
2 Math error.
3 Job aborted.
4 Instruction not recognized.
5 Wrong number of parameters.
6 Out of range parameter or illegal character.
7 Not used.
8 Unknown character set.
9 Position overflow.
10 Buffer overflow.
QMS 1660E Print System Oper atio n6-12
Page 69
PCL Error Codes
This code... indicates...
0 Not enough memory for the print job.
1 State lost.
2 Math error.
3 Job aborted.
4 Out of memory for macros.
5 Disk full. Cannot store fonts.
6-13 Internal error 1-8.
Testing PC-Printer Comm u n ication
To test communicati on betwee n your printer and your PC, first create
a short file that ejects a page from the printer. Then send the file to
the printer.
Testing PC-
Printer
Communication
Creating the Test File
To create the test file, type the following comm an d s at the DOS
prompt (you can use either uppercase or lowercase letters; however,
you must type the PostScript show pag e operat or in lowercase l etters). The ↵ symbol means to press the Enter key. To produce the ^D
and ^Z, press and hold down the Ct rl key while you type the appropriate letters (d and z). These characters signify the end of the file and
must always be included.
copy con printest.ps↵
showpage↵
^D^Z↵
Troubleshooting
6-13
Page 70
Testing PC-
Printer
Communica tion
Sending the Test File
Parallel Communication
1 To send the PRINTEST.PS file you just created to the printer,
type
print printest.ps↵
2 If you’re prompted for the na m e of the list device, type
lpt1↵
or type the name of the PC’s parallel port to which the printer is
connected (for example, lpt2 or lpt3).
» Note:
If the PC has more than one parallel port, they’re probably
labeled. If not, check the PC’s documentation for the LPT port
names.
3 If the printer and PC are communicating, a blank page ejects
from the printer. Skip ahead to “PC Printing Software ” to finish connecting the printer.
If a blank page doesn’t eject and you typed the file correctly, you
may want to check your AUTOEXEC.BAT file to see if LPT1 (the
parallel port) is being directed to COM1 (the serial port):
a If the AUTOEXEC. B AT file contains the line
MODE LPT1:=COM1:
delete it.
b Then type
MODE LPT1:,,P↵
The “P” tells the PC to continue sending print jobs until the
printer accepts them .
c Reboot the P C and try the communi cati on test again.
See chapter 6, “Troubleshooting,” of the
and refer to your DOS documentation for more informatio n.
Operation
manual
QMS 1660E Print System Oper atio n6-14
Page 71
Testing PC-
Printer
Communication
Serial Communication
1 To send the PRINTEST.PS file you just created to the printer,
type
print printest.ps↵
2 If you’re prompted for the na m e of the list device, type
com1↵
or type the name of the PC’s serial port to which the printer is
connected (for example, com2 or com3).
» Note:
If the PC has more than one serial port, they’re probably
labeled. If not, check the PC’s documentation for the COM port
names.
3 If the printer and PC are communicating, a blank page ejects
from the printer. Skip ahead to “PC Printing Softwar e ” to finish connecting the printer.
If a blank page doesn’t eject and you typed the file correctly, you
may want to check your AUTOEXEC.BAT file in DOS to make
sure that the printer's serial port settings match tho se of the PC.
a Look for a command line like this in your AUTOE X EC. BAT
file:
MODE COM1: 9600,N,8,1,P
In this example, the serial port setting s are 9600 for baud
rate, N (no) parity, 8 data bits, and 1 stop bit. The P stands for
infinite retry.
» Note:
If the mode statement isn’t in yo ur A UTOEXEC.BAT
file, you can temporarily set the mode parameters at the
DOS prompt to continue this test by typing the command line
as shown above. To make this setti ng perma nent you must
add the mode statement to your AUTOEX EC. BAT file, and
then reboot the PC for your change to take effect.
b Check the start-up page, which prints when you turn on th e
printer (unless you disabled it). This tells you the current
serial port settings for the printer.
Troubleshooting
6-15
Page 72
Testing PC-
Printer
Communica tion
Changing Serial Port Settings
Since your printer is configured at the factory for the most typical
printing environments, the serial settings in your AUTOEXEC.BAT file
and on the start-up page may be the same. However, if they differ,
you must configure the printer to u se the serial settings specif ied in
the AUTOEXEC.BAT file.
The following table exp lains how to use the printer cont rol panel to
configure the printer’s serial settings.
n
If the serial settings (baud rate, parity, data bits, and stop
bits) shown on the start-up page match those in your
AUTOEXEC.BAT file, you need make no further
changes.
n
If the printer’s serial port sett ing s are different fro m your
PC’s settings, use the printer control panel, as described
in the following section, “Changing Serial Port Settings, ”
to make them match.
Step Pre ss this
key...
1 Online/Offline take the printer off line (the
2 Menu enter the configuration menu. CONFIGURATION
3 Next access the Administration
4 Select enter the Administration menu. ADMINISTRAT IO N
5 Select enter the Communications
6 Next access the Serial menu. COMMUNICATIONS
7 Select enter the Serial menu. SERIAL
8 Next access the Baud Rate menu. SERIAL
to... The message
window reads...
IDLE
Online/Offline indicator goes
out).
OPERATOR CONTROL
CONFIGURATION
menu.
menu.
ADMINISTRATION
COMMUNICATI ONS
COMMUNICATIONS
TIMEOUTS
SERIAL
MODE
BAUD RATE
QMS 1660E Print System Oper atio n6-16
Page 73
Testing PC-
Printer
Communication
9 Select enter the Baud Rate menu. BAUD RATE
*960 0 BA UD
10 Next (one or
more times)
11 Select select the displayed baud rate.
12 If you need to change other settings, press the Nex t key t o access the
appropriate menu, then repeat steps 9-11 to find and select the new
settings.
13 O n line/Offline Access the Save Changes
14 Next Access the Yes option. SAVE CHANGES?
15 Select Save your changes. IDLE
16 Online/Offline Put the printer back on line
* Baud rates of 19200 and 38400 require that both RTS an d CTS
hardware flow control ((Administration/Communications/Serial/Hdwe
Flow Ctl menu) be selected. These baud rates do not support XON/
XOFF software flow control )Rcv Sw Flow Ctl).
display the correct baud rate.* BAUD RATE
# BAUD
#
IS SE LECTED
SERIAL
BAUD RATE
SAVE CHANGES?
menu.
(the Online/Offline indicator
lights).
NO
YES
IDLE
Verifying the Serial Port Setting Changes
1 Reboot the printer.
2 Compare the seri al port settin gs listed on the start-up page
to those in you r A UTO EXE C. B AT file.
3 Try the communication test again.
If a blank page ejects from the printer, the printer and the PC are
communicating. Skip ahead to “PC Printing Software ,” below, to
finish connecting the printer. If a blank page does not eject and
you typed the file correctly, see chapter 6, “Troubleshooting,” of
Operation
the
more information.
Troubleshooting
manual, and refer to your DOS documentation f or
6-17
Page 74
Printer Problem
Checklist
Printer Problem Checklist
This section contains a list of possible printer problems and solutions.
If you have just installed your printer and are having problems, be sure
you have correctly followed the steps outlined in the
manual.
If there is no status message in the message window, use the following
steps to identify the source of your problem and to learn possible
solutions:
1 Do all indicators come on when t he printe r power is turned on?
Yes
n
Go to question 2.
No
n
Is the power cord plugged into both the power outlet and
the printer?
n
Is the printer power switch in the On (l) position?
Getting Start e d
n
Is the power outlet working?
n
Does the line voltage from the power outlet m atch the
printer's power requirements? See appendi x B, “Technical Specifications,” of the
2 Can you print a status page? (This option is located in the Admin-
istration/Special Pages menu.)
Yes
n
Go to question 3.
No
n
Is the printer off line before you try to ent er the men u? It
should be.
n
Does the paper cassette or tray have paper? If it is out of
paper, the message PUT
is displayed in the control panel message window and
the Error indicator is lit.
QMS 1660E Print System Oper atio n6-18
Reference
SIZE
.
PAPER IN
INPUTBIN
Page 75
n
Does the message TONER OUT appear in the message
window? If the Administration/ E ngine /Toner Out Act.
option is set to Stop, you can’t print when the TONER
OUT message displays. Do one of the following:
- Replace the toner cartridge.
- Redistribute the toner in the cartridge, and then set
the Administrati on/ En gine/ Toner Out Act. option to
Continue (and order another toner cartridge). While
print quality will deteriorat e, the printer will continu e
to print about 100 more pages with the toner remaining in the cartridge.
n
Is the printer top closed securely?
n
Is there a media jam? If a PAPER JAM message displays
and the error indicator lights, see “Clearing Media Jams,”
earlier in this chapter.
3 Is the printer receiving data from the compute r ?
Yes
Printer Probl e m
Checklist
n
If the Data indicator blinks after you send a file, the
printer is receiving data.
No
n
Is the printer on line? The message window displays
IDLE.
n
Is the interface connected to a computer or a network?
n
Is the interface enabled? Check the appropriate Admi nistration/Comm unicat ions/
n
Has the communication mode been changed from ESP
(the factory default) to a dedicate d mode that doe sn’t
match the file you’re sending?
n
Check the status page you printed in step 2.
- If you’re using the serial interface, are the baud rate
(speed of data transmission) of the printer, the com-
Troubleshooting
Interf ace/
Mode menu.
6-19
Page 76
Printer Problem
Checklist
4 Is the printer printing codes or not printing at all when in ESP
mode?
n
n
puter, and your software application program the
same?
- If you’re using the Ethernet int erf ace or an optional
Token-Ring interface, are the appropriate protocol (or
protocols) enabled? Are the print er and protocol
addresses configured correctly?
n
If you still can’t identify the problem , contact your Q MS
vendor.
Reconfigure the port for the emulatio n in which you’re trying
to print. See chapter 4, “Printer Configurat ion, ” in the
for instructions, or use the PS Executive Series Utilities
ence
to change modes.
If a PostScript document prints Post Scrip t statement s while
the printer is in ESP mode, decrease the EPS time out
through PS Executive Utilities or through t he configurati on
menu (Administration/Communications/Timeouts/ESP
Timeout menu.
Refer-
n
If ASCII or text files won’t print, make sure the Administration/
Emulations/E SP Defaul t menu is set to PCL5, the factory
default.
n
If you continue to have problems with the ESP mode selecting printer language, contact your QMS vendor.
IBM PC and Compatible Computer Checklist
If you’re experiencing printing problems not related to print quality,
check the following:
n
Does your application setup match the printer interf ace settings?
n
Have you set up your printer port in your AUTOEXEC .BAT file
and installed a PostScript driver within your application? (Refer to
your DOS and application documentation.)
QMS 1660E Print System Oper atio n6-20
Page 77
Printer Probl e m
Checklist
n
If you’re using a serial interface, are you having a protocol
problem? Set the printer to DTR/DSR prot ocol. If that doesn’t
work, check your serial interface cable. (See the “Cable Pinouts”
section of appendix B, “Technical Specifications,” in the
Reference
try setting the printer to XON/X OF F protoco l.)
n
Is your application PostScript compatible? (Check the application
manual.)
for information on cable pinouts. You may also want to
Apple Macintosh Checklist
If you’re experiencing printing problems not related to print quality,
check the following:
n
Are the LaserWriter and Laser Prep files (version 6.0 or higher)
installed in your System Folder or Extensions Fold er?
n
Have you used the Chooser to select “LaserWriter,” “QMS 1660E
System,” or another PostScript printe r?
x
n
Are you using LaserWriter 8.
Writer 7.x and then printing again.
? If you are, try reinstalling Laser-
n
Is AppleTalk active in the Chooser dialog bo x?
n
Are the screen fonts installed? (See chapter 6, “Printer Opt ion s,”
of the
Reference
.)
Limit Ch eck E rror on a Macintosh
If a limit check error appears in the status box window when you’re
printing a Macintosh file, increase the print e r’s PS Heap memory client (Administrati on/M em ory/P S Heap menu). S ee cha pter 4, “Print er
Configuration, ” of the
Troubleshooting
Reference
for more information on PS Heap.
6-21
Page 78
Control Panel
Problems
Control Panel Problems
Data Indicator Stays Lit
If the Data indicator stays lit, one of two problems m ay exist.
n
If you’re downloading additional typef aces, too many can ov erload the printer’ s memory, causing the printer to reset and lose
information previously down loaded to RAM. Make sure you have
enough printer memory for the addit ional typefaces. Ad dit ional
memory (RAM) is available and easily install ed. Cont act your
QMS vendor for information on RA M upgrades (SIM Ms). See
chapter 6, “Printer Options,” in the
instructions.
n
On an AppleTal k network, Macinto sh comput ers sometime s interfere with each other. If you’re using the optional LocalTalk interface and this happens often, reinstall the LaserWriter and Laser
Prep files to reset the printer. If neither of these files is the problem, contact your QMS vendor.
Reference
for installation
Paper Jam Message Stays On
If a PAPER JAM message displays in the control panel message window
n
Open the printer and clear the jam. If the message is still there,
try opening and closing the front cover of the printer again .
n
As a last resort, try turning the printer off and on (this causes jobs
to be lost).
Paper Size Mismatch
If you’re printing via the multipurpose tray, does the printer do any of
the following?
n
A PAPER SIZE MISMATCH error displays in the control panel message window.
QMS 1660E Print System Oper atio n6-22
Page 79
Driver
Problems
n
The printer partially prints the page (approxim ately 0.25"/
6.35 mm) and leaves the other part of the page blank.
n
The printer ejects the page.
n
The printer aborts the print job.
If one of these things happens, do the following:
n
Check to make sure that you aren’t using perforated or 3-holepunched paper. These types of paper are not recommended for
your QMS 1660E Print System.
n
Make sure the correct size paper is set in the Operator Control/
Multipurpose Sz menu.
Toner Out Message Displays
If the Administratio n/E ngi ne/ Toner Out Act. option is set to Stop, you
can’t print when the TONER OUT message displays. Do one of the following:
n
Replace the toner cartridge.
n
Redistribute the toner in the cartridge and then set the Admi nistration/Engin e/Toner Out Act. option to Continue. (Also order
another toner cartridge.)
While print quality will deteriorate, the printer will continue to print
about 100 more pages with the toner remaining in the cartridge.
Driver Problems
LaserWriter 8.x Driver Printing Problems
If you experience problems when printing with the LaserWriter 8.x
x
driver, switch back to the LaserWriter 7.
Macintosh (if available), or call the QMS Customer Respo nse Center
(CRC). See appendix A, “QMS Customer Support ,” for the telephone
number.
Troubleshooting
driver that came with your
6-23
Page 80
Emulation
Problems
QMS Windows Driver Printing Problems
n
QMSPS.DRV—If you experience problems when printing with the
QMS-developed QMSPS.DRV Level 2 Windows driver, make
sure Enable PostScript Pass-through is enabled on the Options
tab of the printer setup ut ilit y.
n
QSCRIPT.DRV—If you experience problems when printing with
the QMS-developed QSCRIPT.DRV Level 1 Windows driver, try
using the Microsoft driver provided with Windows, along with our
a WPD file provided on the Windows Drivers disk included with
the printer. See the README file on the disk for information on
using a WPD.
Emulation Problems
Emulation Error
If you receive an emulation error , you may need to increase the amount
of memory for the K Mem For Emulation memory client. See chapters
4, “Printer Configuration,” and 5, “Additional T echnical Information,” in
Reference
the
for more information on the Em ulat ion memory client.
PostScript Print Job Doesn 't Print
If the printer port is set for PostScript or ESP, increase the PS Heap
value (Administration/Memory/PS Heap menu) to at least 1536 KB and
reprint the job. See chapters 4, “Configuration Menu,” and 5, “Additional
Technical Information,” in the
Heap.
Reference
for more informat ion on PS
PostScript Level 1 Problems
If you’re using a Level 1 driver in your application and you have trouble
printing PostScript files, try printing the files w ith the PostS c ript level
set to Level 2 (Administration/Emulations/PostScript menu). See chapter 4, “Printer Confi gurati on, ” of the
QMS 1660E Print System Oper atio n6-24
Reference
for more information.
Page 81
Font Problems
Can't Access Downloaded Fonts
n
Have you recently performed a system upgr ade (rel ease 2.0
or later firmware) on your QMS 1660 Print S ystem and are
now unable to access you r downl oa ded fonts?
Some fonts stored on your printer’s hard disk are copy-protected.
Therefore, when you upgrade the system software (release 2.0 or
later firmware), these fonts must be downloaded again for the
printer to recognize them. See your font documentation for downloading instructions.
Can't Download Font s
If you experience problems with fonts not downloading correctly, the
printer may have run out of memory while downloading the fonts,
macros, and/or patterns.
n
Add more memory to the printer, which automatically increases
the Disk Cache client’s size. See chapte r 6, “Printer Opt ions,” of
Reference
the
for information on instal ling SIMMs.
Font Problems
n
Take any memor y, if available and not being use d by other clients, and add it to the Administration/Memory/K Mem Disk Cache
client.
▲ Caution
familiar with adjusting the values of the printer ’s mem o ry clients.
Incorrect use of this option could cause the printer to operate
incorrectly.
n
Decrease the number of fonts you’re downloading, or when
downloading a large number of fonts, packet them in smaller
groups (for example, download only four fonts at a time instead of
eight).
Troubleshooting
: This option should be used only by individuals who are
6-25
Page 82
Hard Disk
Problems
n
Remove some of the downloaded fonts from the print system,
using PS Executive or QMS Document Option Com ma nds
(DOC).
n
If the printer has an optional hard disk, set the Administration/
Memory/Enable Disk Swap menu to On. Any extra memory is distributed to all memory clients .
Intellifonts Not Available
If you’ve installed the Intellif ont SIMM , but the Int ellif ont s aren’t listed
on the printer start-up and advanced status pages, check the fol lowing:
n
Are the controller board connectors firmly seated?
n
Is the SIMM installed correctly?
n
If your printer has only 12 MB of RAM, have you added 48 KB to
the disk cache (Administration/Me mory/ Disk Cache menu), or
enabled disk swapping (Administration/Memory/Disk Swap), or
added more memory to the printer?
n
See chapter 6, “Printer Opti ons,” of the
complete information on correct Intellifont SIMM install ati on.
Hard Disk Problems
IDE Internal Hard Disk Not On Line
n
If DISK ONLINE does not appear on the start-up or status page,
check the IDE-SCSI ribbon cable connection to the IDE-S CSI
board and to the IDE internal hard disk. (See chapter 6, “Printer
Options,” in the
» Note:
may have a defective disk drive or IDE-SCSI board. Contact your
QMS vendor. See the list of telephone numbers in appendix A,
“QMS Customer Support.”
Reference
If these cable connections are properly seated, then you
QMS 1660E Print System Oper atio n6-26
for information .)
Reference
manual for
Page 83
Output
Problems
External SCSI Hard Disk Not On Line
n
If DISK ONLINE does not appear on the start-up or status page,
check the hard disk cable connections to the hard disk drive and
to the SCSI interface port on the back of the printe r. (See your
hard disk drive documentation fo r more informat ion. )
n
Is the hard disk turned on? Check that the Pow er indicato r is on.
n
Did you turn on the hard disk before you turned on the printer.
Always turn the hard disk on first, and then turn the printer on.
n
Is the SCSI ID set for one of the reserved positions? Do not use
the reserved positions 7, 8, and 9. Make sure each device on the
SCSI chain has a unique address.
n
Did you terminate a hard disk in the middle of the chain? There
should be only one terminated disk in the chai n, and it should
physically be the last disk in the chain. (See your hard disk drive
instructions for more inf ormat ion.)
Output Problems
600x600, 1200x600, or 1200x1200 dpi Printing Unavailable
n
The amount of RAM installed in your printer governs which resolutions can be used with each media size. If you purchased a
QMS 1660E with
- 12 MB RAM, 600x600 and 1200x600 dpi are available only
with certain media sizes. Using these resolutions with other
media sizes requires additional memor y.
- 24 MB RAM, 600x600 and 1200x600 dpi are available with
all media sizes. If an optional 1200x1 200 dpi daughterboa rd
is installed, 600x600 dpi is availabl e with all media sizes, but
1200x1200 dpi is available only with certain media sizes.
Troubleshooting
6-27
Page 84
Output
Problems
- 48 MB RAM and a 1200x1200 dpi daughterboard already
installed, all resolutions are availabl e with all media sizes.
» Note:
n
If a 1200x1200 dpi daughterboard is installed in the printer ,
1200x1200 dpi resolution printing replaces 1200x600 dpi
resolution printing. Both resolutions are not available at the same
time.
See the “High-Resolution Printing” section in chapt er 3,
“Advanced Printing Features,” for specific requirements. Then
check a start-up page to make sure the printer has enough RAM
installed.
See chapter 6, “Printer Opti ons,” in the
mation on memory upgrades (SIMMs—single in-line memory
modules).
If you have enough RAM installed, and you have configured the
printer from the control panel to print at 600x600, 1200x600,
1200x1200 dpi resolution (Adm in istration/ E ngine /Def Resolut ion
menu) but the printer continues printing at a lower resolution, you
may need additional mem or y allocated to the frame buff er.
To allocate the correct amount of memory, use the Memory/K
Mem Framebuff menu. Se e chapter 4, “Print er Config urati on,” in
Reference
the
for more informat ion.
Binary Data Printing Problem
Reference
for more infor-
If binary data is not being interpreted correctly or if your binary print job
doesn’t print, check that PS Protocol is set to the Binary or Binary Fixed
mode in the Administration/Communications/Serial, Administration/
Communications/Parallel, Administration/Communications/
Network 2/CrownNet , and Administ rati on/C omm uni cations /
Network 1/
Optional Interface
(if installed) menus.
Blank Pages
n
If a blank start-up page ejects or blank pages come out during a
printing job, chec k for an empty, defective, or missing toner cartridge.
QMS 1660E Print System Oper atio n6-28
Page 85
Output
Problems
n
Make sure you have broken the tab on the side of the toner cartridge and removed the sealing tape.
n
Check to ensure that you are not using perforated or 3-holepunched paper). This type paper is not recommended for your
printer.
End-of-Documen t (EOD) Comman d Pro blems
The information in this section is intended to assist you in recognizing
and fixing EOD problem s.
n
If you add an EOD command to your file and the EOD comm and
prints on your job, you may need to set the end job mode on the
printer's control panel. See “Setti ng the End Jo b Mode for the
Serial and Parallel Protocols” in chapter 5, “Addit ional Te ch nical
Information,” of the
n
If your QMS Crown printe r is not interpret ing t he sel ected EOD
command correctly for your print job, then do the follow ing:
- Check the syntax and spelling of the EOD comma nd in your
file or network job separator, depending on your environment.
Reference
for more informat ion.
- Check that the end job mode on the printer's control pan el
and the EOD command in your file or network job separato r,
depending on your environment, match.
- Check with your system administrator or applications development department to ensure that you are using the standard
EOD command for your organization .
n
If the End Job Mode option is set to None, and if an EOD com mand is inserted between each print job, the EOD comm ands
may cause the printer to select the incorrect emulation or to print
the EOD command on your print job.
Multiple Pages Problem
If you’re experiencing unexpected results when printing multiple pages,
try turning collat ion off (Operat or Cont ro l/Collat ion m enu) so that the
memory used for compressed pages can be released after it has been
Troubleshooting
6-29
Page 86
Output
Problems
used. See chapter 4, “Printer Configuration,” in the
information on collation.
Reference
NetWare Banner Page Job Doesn't Print
If you have a problem printing a job using NetWare with a banner
page, change the Administ rati on/ Comm unicati ons/Net work 1/
/PS Protocol or Administration/Communications/Network 2/
face
CrownNet/PS Protocol value to QBinary or QBina ry Fixed.
Not All Pages Print
n
Check the cable connecting the printer and the host. You could
have the wrong kind of cable, or your printer may not be configured for the correct cable and port.
n
Make sure no one pressed the Cancel key while your job was
printing.
n
Check the control panel message window to see if the paper cassette or multipurpose tray is out of paper.
Orientation Problem
for more
Inter-
If you have manually set the orientation (landscape or portrait) through
the control panel and your image doesn’t print correctly, you may be
experiencing an orientation problem . The preferred method to set
orientation is through your application.
PostScript Error with Erro r Handler Enabled
If your printer is having trouble printing when using PostS cript emulation, you should turn on the Error Handler in the Administrat ion/
Engine/Do Error Handler menu. Error Handler is a diagnostic tool that
identifies the PostScript errors encountered during a print job.
n
If you receive a PostScript error when printing a file that previously printed correctly on anothe r PostScript printer, call your
QMS vendor for additional information.
QMS 1660E Print System Oper atio n6-30
Page 87
Output
Problems
n
If you receive a PostScript error when printing a new file from a
new application, see the
(Adobe Systems, Inc., Reading, MA: Addison-Wesley, 1990,
ISBN 0-201-18127-4), or call your QMS vendor.
PostScript Language Reference Manual
Start-up Page Doesn' t Print
If no start-up page prints, check the following:
1 Is the printer on line?
2 Has the start-up page been disabled? Use the print er control
panel or the PS Executive Series Utilities to make sure the startup page is on. If the start-up page is turned on, go to step 3.
3 Turn the printer off and back on again. From a cold start, it takes
4 Check to be sure the paper cassette is in place and secure and
5 Open the front cover of the printer and check for a media jam.
6 Make sure a toner cartridge is installed.
If you have not solved the problem, open the front cover of the printer .
Hold your hand just close enough to the fixing assembly to tell whether
the rollers are hot; then, with this information ready, call your QMS
vendor for help.
1
/2-2 minutes for the printer to warm up. Be sure you wait long
a 1
enough for a start-up page before suspecting a problem.
that there is paper in it.
Status Page Problems
If you choose an advanced status page but only a standard status
page prints, the printer has run out of RAM.
n
Decrease the number of fonts you’re downloading, or when
downloading a large number of fonts, packet them in smaller
groups (for example, download only four fonts at a time instead of
eight).
n
Remove some of the downloaded fonts from the print system,
using PS Executive or QMS Document Option Com ma nds
(DOC).
Troubleshooting
6-31
Page 88
Printer Reset
Problems
n
Reallocate mem o ry among the mem ory cli ent s (see chapter 5,
“Additional Techni ca l Informatio n,” in the
n
Add more memory to the printer (see chapter 6, “Printer Options,”
in the
Reference
).
Reference
Printer R eset Problems
If the printer resets, check the following:
n
Occasionally, Macintosh applicatio ns interf ere with each othe r.
Applications send a printer prep file to the printer at the beginning
of each document. Other prep files can’t be sent without resetting
the printer. If you’re using an optional LocalTalk interface, monitor
your activities to see if there is a correlation between your use of
a certain driver version and the printer resetting. If so, contact the
developer.
n
Downloading too many typefaces can overload the printer's memory (RAM) and cause the printer to reset to default. Additional
memory is available. Contact your QMS vendor for information on
RAM upgrades. See chapter 6, “Print er Options,” in the
.
ence
).
Refer-
n
If the printer resets in other circumstances, call your QMS vendor
for service.
General Print Quality Problems
Print quality problems are those related to the appearance of the pages
you print. They include white lines on the page, uneven blacks, and
other print distortions.
If you have problems with the quality of your printed pages, try this
quick check procedure:
QMS 1660E Print System Oper atio n6-32
Page 89
1 Make sure the Conserve Toner option (Administra tion /Engi ne/
Conserve Toner) is off.
2 Check the print density adjustm ent dial on the inside of the
printer. Change the setting, and try printing another page.
3 If th e TONER OUT message is on, replace the toner cartridge.
4 Remove the toner cartridge and rotate it several times. The toner
can settle, and this procedure redistributes the toner . Reinsert the
cartridge and try printing again.
5 Place a service call to your QMS vendor.
Specific Print Quality Problems
Listed below are several print quality problems with possible solutions.
Try the solutions in the sequence given. If the solutions listed do not
solve the problem, place a service call to your QMS vendor.
Specific Print
Quality
Problems
Black Image (Entire Page)
1 Install a new toner cartridge.
2 Contact your QMS vendor.
Blurred Background
The toner cartridge may be defective. Install a new toner cartridge.
Dark Image (Entire Page)
1 Decrease print density by adjusting the print density adjustment
dial inside the printer to the thin end of the wedge-shaped scale.
2 If step 1 doesn’t solve the problem, install a new toner cartridge.
Troubleshooting
6-33
Page 90
Specific Print
Quality
Problems
Light Image (Entire Page)
1 Make sure the Conserve Toner option (Administra tion /Engi ne/
Conserve Toner) is off.
2 Increase the print density by adjustin g the print densit y control
lever inside the printer to the thick end of the wedge-shaped
scale.
3 Remove the toner cartridge and rotate it as you would when
installing a new cartridge. This redistribu tes toner in side the cartridge. Then, reinstall the cartridge.
4 Install a new toner cartridge.
Stain Along the Edge of the Page
Install a new toner cartridge.
Stains on the Back of the Page
The paper path may be dirty. Clean the paper path area. See chapter
4, “Printer Care,” for more information.
Toner Smudges
1 Redistribute the toner .
2 Check to make sure the toner cartridge is not defective. If it is,
install a new toner cartridge.
Uneven Print Density
1 Redistribute the toner .
2 Check to make sure the toner cartridge is not defective. If it is,
install a new toner cartridge.
QMS 1660E Print System Oper atio n6-34
Page 91
White or Light Lines
1 Redistribute the toner.
2 Check to make sure the toner cartridge is not defective. If it is,
install a new toner cartridge.
Placing a Service C all
If you have a problem you can’t resolve, contact your QMS vendor.
Your QMS vendor is best equipped to handle most problems you may
encounter. If you can’t get service from your vendor, see appendix A,
“QMS Customer Support.”
If you have technical questions your QMS vendor is unable t o answer,
call QMS Customer Te chn ical Assurance (CTA). See appendix A,
“QMS Customer Support,” for informat ion.
v
Placing a
Service Call
Troubleshooting
6-35
Page 92
Page 93
A
QMS Customer Support
In This Chapter . . .
n
Sources of customer support
n
QMS world-wide offices
Page 94
Sources of Support
Sources of Support
Several sources of help and information are availa ble, dependin g on
the type of help you need:
Your QMS Vendor
Your local vendor (the one from whom you bought the printer) may be
best equipped to help you. Your vendor has specially trai ned se rvice
technicians available to answer questions, and the equipment to analyze your printer problems.
Your Application Vendor
Often, “printing” problems ha ve more to do with the application being
used than with the printer. In this case, the applicat ion ma nufa cturer
is the best source of help.
Q-FAX
Q-FAX, a QMS information retrieval service, provides appl ication
notes, technical support notes on comm on print ing proble ms, and
information about printer sp ecifi catio ns, opt ions, accessories, consumables, and prices.
In the United States and Canada, call (800) 633-7213 to reach
Q-FAX. In all other countrie s, call (334) 633-3850. Have your fax
number handy when you call (or place the call from your fax
machine's handset ).
You can choose to have either a directory (a list of currently available
documents on a particular topic) or a specific docum ent sent to you.
The first time you call, request the directory (press 2 on your phone or
fax keypad when prompted). Then call back to request sp ecific documents. You can order up to three documents per call.
QMS 166 0 E Print System Oper atio nA-2
Page 95
Sources of
Support
The QMS Corporate Bulletin Board System
The QMS Corporate Bulletin Board Sy stem (BBS ) contains te chnical
support notes, application not es, drivers, pat ches, and ut ilities, and
you may leave technical questions not requi ring an immedi ate
response on electronic mail for the Sysop (System Operator).
The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600,
and 14400 baud, 8 data bits, no parity, 1 stop bit, wit h XMODEM ,
YMODEM, and ZMODEM capabilities. Contact QMS Customer Technical Assurance for more inform ation about the bulletin board.
CompuServe
Through CompuServe, you ask general (non-technical) questions,
share information with other users, and access printing info rm ation
and programs. When you use CompuServe, type go qmsprint↵ to
go directly to the forum where QMS is located. The QMS library section contains application notes, printer drivers, utilities, technical information, and announcement files.
Internet
The QMS server provides access to technical reports, new product
announcements, a trade show schedule, and other general information about QMS.
You can access the QMS server via any one of the many web viewers
available to Internet users. If you don’t have access to a web viewer,
we recommend the NC SA Mo sa ic web viewer (Mosaic i s at
ftp.ncsa.uiuc.edu ). The QMS home page is at http://w w w.qms.com/.
The QMS FTP resource is ftp.qms.co m.
QMS Customer Support
A-3
Page 96
Sources of
Support
QMS Customer Response Center (CRC)
The QMS Customer Response Center (CRC) is availabl e M-F, 7:00
am-6:00 pm, Central Standard Time, at (334) 633-4500 (US). You can
also fax questions to the CRC at (334) 633-3716 (US). Please indicate whether you would like a faxed or a phoned reply.
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
n
Your phone number, fax number, and shippin g address
n
A description of the problem
n
The printer model and serial numb er
n
The type of host computer you are using
n
The type and version of operating system you are using
n
The interface you are using, and, if serial, the protocol
n
The application and version you are using
n
The emulation you are using
n
Your print er firmware ve rsion (listed on t he status /start-up pages)
QMS National Service
The following numbers are valid in the US. To contact QMS in other
countries, see the list of world-wide offices in the following section.
(800) 762-8894 Call for service information and maintenance pricing for
repair of all QMS printers and printers of various other
manufacturers.
(800) 858-1597 On-Site Service and Depot Repair Information
7:00-7:00 pm, Central Standard Time
(334) 633-4300
(x2530)
Spare Parts Ordering and I nformation
QMS 166 0 E Print System Oper atio nA-4
Page 97
QMS World-wide Offices
QMS World-
wide Office s
United States/
Latin America
Asia-Pacific QMS Asia-Pacific
Canada QMS Canada, Inc.
Europe, Middle
East, Africa
QMS, Inc.
One Magnum Pass
Mobile, AL 36618
(334) 633-4300
Product Information: (800) 523-2696
OEM Information: (800) 631-2692
Consumables: (800) 777-7782
Fax: (334) 633-4866
E-mail: info@qms.com
Latin America Fax: (334) 639-3347
Melbourne 61 (3) 899 5777
Sydney 61 (2) 901 3235
Tok yo (81) (3) 3437 40 30
9630 Rte. Tr ans-Canadienne
Saint-Laurent, Québec H4S 1V9
Telephones: (514) 333-5940, (800) 361-3392
Fax: (514) 333-5949
National Service: (800) 268-4969
National Service Fax: (905) 673-7676
Offices in Ottawa, Québec City, Toronto, and Vancouver
Düsseldorf (49) 211/596 1333
London (44) 1 784 442255
Maarssen (31) 3465 51 333
Paris (33) (1) 4107 9393
Stockholm (46) (8) 725 5680
v
QMS Customer Support
A-5
Page 98
Page 99
Index
%%EndOfDocument (R)4-36
<ESC>%12345X (R)4-36
10Base2
See Ethernet
10BaseT
See Ethernet
1200x1200 (O)6-27
1200x600 dpi resolution unavailable
(O)6-27
1284, IEEE, cable pinouts (R)B-7
3-hole-punched paper (O)6-29
500-sheet paper cassette (R)6-1 2
600x600 dpi resolution unavailable
(O)6-27
A
About this manual (GS)1-5, (O)1-2,
(R)1-2
Accessories
See Optional Accessories
Active jobs
Status message (O)6-9
Adjust Inputbin bin
Status message (O)6-9
Legend
GS
Getting Starte d
Operation
O
Reference
R
manual
manual
manual
Page 100
Administration menu (R) 4- 5
Memory menu (R)4-45, (R)5-15
Passwords (R)4-53
Special Pages menu (R)4-61
Startup Options menu (R)4-59
Adobe
PageMaker (R)6-49
PhotoShop (GS)3-8, (R)6-51
Separator (R)6-49
Advanced status page (R)4-61
Albertus (R)6-33
Aldus (R)6-51
FreeHand (R)6-49
PageMaker (GS)3-9, (R)6-49
PrePrint (R) 6-5 0
Alignment, image (O)3-9, (R)2-3,
(R)4-55
Allocating memory (R)4-45
ANSI ASCII symbol set (HP-GL)
(R)3-10
Antique Olive (R)6-3 3
AppleTalk (GS)2-17, (GS)4-2, (R)G-1
Connection (R)6-43
See also LocalTalk
Testing communication (R)6-50
Application (R)G-2
Configuration, printer (R)4-2
Macintosh (O)6-32, (R)6-50
Notes, QMS (GS)3-7
PC (GS)3-6
ASCII (R)G-2
AUTOEXEC.BAT file (O)6-14, (O)6-15
Autowrap menu (Lineprinter) (R)4-24
Avant Garde Gothic
ITC Avant Garde Gothic (R)3-3
Legend
GS
Getting Starte d
Operation
O
Reference
R
manual
manual
manual
B
Baud (R)G-2
Baud rate (R)G-2
Baud Rate menu (Serial) (R)4-35
BCP
See PS Protocol
Binary Communications Protocol
See PS Protocol
Binary data printing problem (O)6-28
Bit (R)G-2
Bitmap (R)G-2
Bitmapped font (R)3-5, (R)G-2
Black image (O)6- 33
Blurred background (O)6-33
BNC connection (GS)4-3
See also Ethernet port
Bookman
ITC Bookman (R)3-3
Buffer (R)G-3
Frame, allocating memory (R)4-4 9
Sizes (O)3-9
Spooling (R)5-20
Bulletin board, QMS (GS)3-7, (GS)A-3,
(O)A-3, (R)A-3
Buzzer menu (R)4-57
Byte (R)G-3
Byte mode, parallel (R) 5-3 0
C
Cables
Ethernet interface (GS)4-3
LocalTalk (R)6-44
Macintosh (R)6-44
Parallel por t (GS) 3- 4
PC interface (GS)3-2, (GS) 3-5
Serial port (GS)3-5
See also Pinouts, cable
Calibration page (R) 4- 6 2
Cancel key (GS)5-5, (O)3-10, (R)G-3
Cancelling a print jo b (O)3-10
Cancelling job
Status message (O)6-9
I-2 QMS 166 0 E Print System—Master Index
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