KONICA MINOLTA QMS 1060E Operation Guide

QMS 1060E Print System Operation

1800380-001B

Trademarks

The following are tradema rks or registered trademarks of their respective ow ners. Those listed as registered a re register ed in the United S tates Patent and Trademark Office. Some trademarks are also reg istered in other countries. Other pr oduct nam es mentioned in this man ual may be tradem arks o r registered tradem arks of the ir respective owners. QMS and the QMS logo are registered trademarks of QMS, Inc., and Crown, the Crown seal, PS Executive Ser i es, imPRESS, and UltraScript are trademarks of QMS, Inc. Adobe is a register ed trad emark of Ad obe Systems Inc orporated, registered in the United States Patent and Trademark Office. PostScript is a trademark of Adobe Systems Inco rp orated for a pag e description lang uage and may be re gistered in certain jurisdictions. T hroughout this m anual, “PostSc ript Level 2” is used to refer to a set of capabilities defin ed by Adobe S ystems for its Pos tScript Leve l 2 page description language. Th ese capabilitie s, among other s, are implem ented in this product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Intellifont/Ag fa Division, Miles , Inc. Apple, AppleTalk, ImageWriter, LaserWriter, Macintosh, EtherTalk, and LocalTalk/Apple Compu ter, Inc. Centronics/ Centronics Data Computer co rporation. D EC, DECnet, VMS/Digital Equipm ent Corporation. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, AT, PC/XT, Token-Ring/International Business M achines C orporation. ITC Avant Garde Gothic, ITC Zapf Chancery, ITC Bookman and ITC Zapf Dingbats/International Typeface Corporation. Helvetica, Palatino , and Times/Linotype -Hell AG and/or its s ubsidiaries. Intel/Intel Corporation. Microso ft, MS-DOS, Window s/Microso ft Corporation . Gothic Medium BBB and Ryumin Light KL/Morisaw a and Compa ny, Ltd. Novell and NetWare/ Novell, Inc. UNIX/UNIX System s Labor atories, Inc. Ethern et and Xerox/Xe rox Corporation. The ENERGY STAR logo/United States Environmental Protection Agency. The ENERGY STAR emblem does not represen t EPA endorsement of any product or service.

Proprietary Statement

The digitally encoded software included w ith your QMS 106 0E Print System is Copyrighted © 1995 by QM S, Inc. All Rights R eserved. This software may not be reproduced, modified, d isplay ed, tr ans ferred, or cop ied in any form or in any manner or on any media, in whole or in par t, without the express written permiss ion of QMS, Inc.

36618. All Rights Reserve d. This manual m ay not be copie d in whole or in pa rt, nor transferred to any other me dia or language, w ithout the express written permiss ion of QMS, Inc.

1 Introduction

Introduction .................................................................................. 1-2

About This Manual .......................................................................1-2

Typographic Conven tions 1-3

2 Consumables

Introduction .................................................................................. 2-2

Preventing Print Media Jams .................................................. ....2-2

Loading the 500-Sheet Cassette .................................................2-3

Loading the Multipurpose Tray .................................................. 2-9

Envelopes: Special Considerations 2-11 Labels: Special Considerations 2-13 Letterhead and Memo Paper: Special Considerations 2-15 Transparencies: Special Considerations 2-16 Thick Paper or Card Stock 2-17

About Toner Cartri dg es . .... ..... ..... ..... ....... ...... ..... ..... ..... ..... ....... 2-1 8

Installing and Storing the Toner Cartridge 2-18 Toner Cartridge Life 2-19 Extending Toner Cartridge Life 2-19 Replacing a Toner Cartridge 2-20

3 Advanced Printing Features

Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 3-2

Chaining Cassettes ..................................................................... 3-2

How to Chain Cassettes 3-2 Collating Output 3-3 Chunk Collation 3-5 Advantages of Collation 3-5 Collating PCL 5 Files 3-6

Working with S tatus Pa ges .. ....... .... ..... ..... ..... ..... ....... ...... ..... ..... 3- 6

Identifying a Status Page Type 3-6 Printing a Status Page 3-7

Cancelling/Ending Print Jobs ..................................................... 3-7

Cancelling a Print Job 3-8 Ending a Print Job 3-8

4 Printer Maintenance

Introduction . . .... ... ..... ...... . ....... .... ... ..... ...... . ....... ..... .. ..... ...... ... ..... .. 4-2

Handling the Printer .................................................................... 4-2

Cleaning the Printer .......................... .......................................... 4-4

Cleaning Guidelines 4-4 Cleaning the Outside of the Printer 4-4 Cleaning the Inside of the Printer 4-5

QMS 1060E Print System Operat ionii

5 Print Quality

Introduction .................................................................................. 5-2

About Print Density . ..... ......... ...... ....... ....... ..... ....... ....... ....... ....... ..5-2

About Gamma Cor recti on ........................ ......... .......... ........... .....5-2

About Halftone Types ............................... ..... .............. ....... .........5-3

High-Resolution Printin g ............ .............. ................... ............ ....5-4

Setting the Resolution 5-4 How Much Memory Do You Need? 5-5

6 Troubleshooting

Introduction .................................................................................. 6-2

Automatic Jam Recovery . ................. ............ ..................... .........6-2

Clearing Media Jams ........ ..... .... ... .... ... ..... .. ... ...... ... .... ... ..... .... . ....6-2

Locating Print Media Jams 6-2 Clearing Inside Upper Unit Area Jams 6-3 Clearing Cassette Area Jams 6-5 Clearing Multipurpose Tray Area Jams 6-6 Clearing Output Tray Jams 6-7

Status Messages ..........................................................................6-7

Service Messages ......................................................................6-10

HP-GL Error Codes and PCL Error Codes 6-11

Printer Problem Checklist .......... ................... .............. ..............6-11

IBM PC and Compatible Computer C hecklist 6-14 Apple Macintosh Checklist 6-14 Control Panel Problems 6-16 Data Indicator Stays Lit 6-16 Paper Jam Message Stays On 6-16

Emulation Probl ems ......... ....... ....... ......... ...... ....... ....... ....... ..... ..6 -1 7

PostScript Level 1 6-17

Contents iii

Output P r o b l ems .. ....... ....... .. ... ....... .. ... .. ... .. .... ...... .. .... . .... ....... ... 6 -17

600x600 dpi Printing Unavailable 6-17 Binary Data Printing Problem 6-17 Ethernet Interface Printing Problem 6-18 Blank Page 6-18 End-of-Document (EOD) Command Probl em s 6 -19 Multiple Pages Problem 6-19 NetWare Banner Page Job Does Not Print 6-20 Not All Pages Print 6- 20 Orientation Problem 6-20 PostScript Error with Error Handler Enabled 6-20

General Printer Problems ......................................................... 6-21

No Start-up Page 6-21 Advanced Status Page Won't Print 6-21 Printer Resets 6-22

Disk Problems ........................... .................................................6-22

IDE Internal Hard Disk Not On Line 6-22 External SCSI Hard Disk Not On Line 6-23

Fon t Pr obl ems . .. ... .. ... ....... .. ... .. .... ...... .. .... . .... ....... . .... ....... ....... ... 6-23

Can'’t Downl oad Fonts 6-23 Can't Access Fonts 6-24 Intellifont Fonts Don't Appear on Status Page 6-24

Print Quality Problems .............................................................. 6-25

General 6-25 Specific 6-25

Placing a Service Call ............................................................... 6-32

QMS 1060E Print System Operat ioniv

A QMS Customer Support

Sources of Supp ort ...... ... ....... ..... ....... ...... ... ..... ..... ....... ....... .... .... A-2

Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS National Service A-5

QMS World-wide Offices ............................................................ A-6

Index

Contents v

Introduction

In This Chapter . . .

About this manual

Typographic conventions

Introduction

This manual provides information you may need only once in a while. Use it in conjunction with your other QMS 1060E Print System documentation.

Here is a brief overview of the

Operation

About This Manual

The informati on in thi s manual is divided into the foll owing secti on s:

Introduction

Consumables

Advanced Printing

Features

Printer

Maintenance Print Quality

Provides an overview of the manual.

Describes how to load paper in the 500-sheet cassettes and multipurpose tray, how to load labels and transparencies, and how to replace the toner cartridge.

Explains how to print on both sides of a sheet of paper, chain cassettes, collate output, print a status page, and ca ncel or end print jobs.

Describes how to handle and clean the printer.

Shows how to improve print quality through a discussion of print density, print resolution, and gamma corr ection.

guide.

QMS 1060E Print System Operat ion1-2

About This Manual

Troubleshooting

QMS Customer

Support

Provides media jam prevention tips, explains how to locate and clear media jams, list s printer stat us messages, outlines printer and print quality problems and solutions, and describes how to place a service call.

Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through the QMS Bulletin Board, CompuServe, the Internet, and Q-FAX.

Typographic Conventions

The following typographic conve ntions are used throughout this manual:

Mixed-Case Courier

Mixed-Case Italic Courier

Text you type, and messages and information displayed on the screen

Variable text you type; replace the italicized word(s) with information specific to your printer or computer

UPPERCASE COURIER

lowercase bold

lowercase italic

UPPERC A SE File and utili ty name s ↵ Press the Enter key (PC) or Ret urn key (Macintosh) ^ Press and hold down the Ctrl key (PC)

Introduction

Information displayed in the printer me ssag e window

PostScript operators and DOS comman ds

Variable information in text and PostScrip t variables

1-3

About This Manual

» Note:

▲ Caution :

Notes contain tips, extra informati on, or important inform ation

that deserves emphasis or reiteration.

Cautions present information that you need to know to

avoid equipment damage, proce ss failure, or extreme annoyanc e.

WARNING!

specific procedure is not performed exactly as des cribed in the manual.

ACHTUNG!

beschriebene Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte.

Warnings indicate the possibi lity of personal inju ry if a

Bitte halten Sie sich exakt an die im Handbuch

QMS 1060E Print System Operat ion1-4

Consumables

In This Chapter . . .

Preventing media jams

Loading and using media in the 500 -she et cassette

Loading and using media in the mult ipurpose t ray

Replacing the toner cartridge

Introduction

This chapter describes the following:

How to prevent media jams.

How to load the 500-sheet media cassette and the multipurpose tray.

How to load paper, transparencies, envelopes, labels, thick paper, and card stock.

How to replace the toner cartridge in the printer.

Preventing Print Media Jams

Many printer problems are caused by improper handling of media. There are several things you can do to reduce the chance of media jamming in your printer:

Use paper, transparencies, envelopes, cardstock, and labels that meet the guidelines set for the printer. (See the “Consumable Supplies” section of appendix B, “Technical Specifications,” in the

Reference

Make sure the media is not folded or wrinkled.

Do not overfill the multipurpose tray or the cassette. The multipurpose tray holds about 150 sheets of 20 lbs (75 g/m transparencies, 10 envelopes, 50 sheets of letterhead or thick paper, or 50 labels; the standard cassette holds about 500 sheets of 20 lbs (75 g/m sheets of letterhead paper.

If you have problems with multiple sheets of media feeding through the printer, remove the media from the tray or cassette and fan the edges. The sheets may be sticking togeth er.

, for more complete inform at ion. )

) paper, 100 transparencies, 120 labels, or 400

QMS 1060E Print System Operat ion2-2

) paper, 50

Store media away from moisture and hum idit y. They may cause media to turn up at the edges or wrinkles to occur. The recommended relative humidit y duri ng operation is 15% -85% .

Load media printing side up. The print ing side of paper is indicated on the paper wrapping.

Loading the 500-Sheet Cassette

The QMS 1060E Print System comes standard wit h one 500-sheet letter/A4 cassette. The printer automatically pulls media from the cassette, if the cassette is selected. You may purchase an optional cassette from your QMS vendor.

Loading the 500-Sheet Cassette

» Note:

size. Otherwise, the printed image will not be correctly placed on the page.

1 Slide the cassette out of the printer.

Consumables

You should ensure that the media size matches the cassette

2-3

Loading the 500-Sheet Cassette

2 Load media in the 500-sheet cassette in increm e nts so that

all 500 sheets fit in the cassette and the media stack is properly leveled out.

» Note:

Paper is packed in reams of 500 sheets. Do not unpack the paper above the printer as this might cause particles to fall into the printer components. Not e the arrows on the wrapper. They show which side of the paper should be on the top when it is loaded in the cassette.

1 Unwrap the media, pull the stack out, and then with one hand

at each end of the stack, lift and hold it in a curved posi tio n as shown in the following illustratio n.

Hold Without Gripping

QMS 1060E Print System Operat ion2-4

Loading the 500-Sheet Cassette

2 Grip each end of the stack firmly.

Grip

3 Straighten the stack, and then roll the fanned sheets from side

to side to get air through the sheets and prevent static buildup.

Consumables

Straighten And Roll From Side To Side

2-5

Loading the 500-Sheet Cassette

4 Take off the top and bottom sheets.

5 Position the cassette.

The top and bottom sheets sometimes have residual glue buildup that could cause the printer to jam.

Remove Top Sheet

Remove Bottom Sheet

The cassette has a spring in the bottom that provides some resistance when print media is placed on it. Lay the cassette flat on a hard surface and using your left hand push down on the plate in the cassette until it locks.

6 Load the media in the cassette.

Load the media so the edge of the stack comes against the back of the cassette in three steps as follows:

QMS 1060E Print System Operat ion2-6

a Up to the bo tt om limit mark b Halfway to the top limit mark

c Up to the top limit mark.

Top Limit

Bottom Limit

Loading the 500-Sheet Cassette

Retaining Clips

7 Ensure that the media stack lies flat, does not exceed the top

limit mark, and is positi on ed un der the retai ni ng clips.

8 Slide the cassette back into the feeder.

Consumables

2-7

Loading the 500-Sheet Cassette

9 Adjust the med ia stop to fit the media size.

Push the cassette straight into the cassett e slot on the feeder until it’s firmly seated.

Cassette

The printer delivers your output, print-side down , to the output tray at the top of the printer. The media stop keeps the sheets positioned in the output tray.

Media Stop

QMS 1060E Print System Operat ion2-8

Loading the Multipurpose Tray

Use the multipurpose tray to print on paper, thick paper, letterhead, envelopes, card stock, labels, odd-sized paper (such as B5 ISO or executive), recycled paper, or transparencies. The multipurpose tray is especially useful if you want to print on a single sheet of letterhead or colored paper without changing the media in the cassette.

Load media in the multipurpose tray as follows:

1 Lift the multipurpose tray cover to its full upright position.

Multipurpose Tray Cover

Front Door

2 If media size is lon ger than 11.7” (297 mm), open the front

door. Otherwise, continue at step 3.

3 Adjust the med ia width guides to fit the medi a size.

Consumables

2-9

Loading the Multipurpose Tray

» Note:

Remember that all media on your QMS 1060E Print System is inserted short-edge first.

4 Align the media, and insert it print side up between the

media guides sliding it as far as it will go in the printer. Make sure it doesn’t exceed the limit mark and it fits firmly between the media gu ides.

The multipurpose tray holds about 150 sheets of 20 lb (75 g/m paper (plain or recycled), 50 transparencies, 10 envelopes, 50 labels, or 50 sheets of letterhead or thick paper.

Media

)

Lim it Mark

QMS 1060E Print System Operat ion2-10

Loading the Multipurpose Tray

5 Check the media guides to make sure they touch the sides of

the print media.

Slide the guides in until they ligh tly to uch the right side of the stack.

6 Close the multip urp ose tray cover.

» Note:

Do not load additional media until all the sheets in the multipurpose tray have been fed through the printer. Adjust the media stop to the correct media size.

Media Stop

Envelopes: S pecial Considerations

The QMS 1060E Print System supports envelope print ing in two ways:

From the multipurpose tray (up to 10 envelopes)

From the optional envelope cassette (up to 50 envelopes)

» Note:

n n n

Consumables

The following envelopes are supported:

Commercial 9 Commercial 10 Monarch International C5

2-11

Loading the Multipurpose Tray

n n

Your print er receives the instruct ions to print on envelopes from your application. Use landscape orientation to create the envel ope text in your application short-edge first, set the multipurpose tray or cassette to the correct envelope size, and load the envelope short-edge first. When formatting data for envelopes, leave a 0.6" (15 mm) margin from the edges of the envelope. P rint on the front side onl y. Some parts of the envelope consist of three layers of paper—the front, back, and flap. Print in these layered regions may be lost or faded.

(See your application documenta tion for specific inform atio n on printing envelopes and see chapter 4, “Printer Configuration ,” of the

Reference

Printing Env elope s from the Multipurpose Tray

International DL Custom A custom-size envelope is acceptable if it is in the following

size range: 3.6" width (92 mm) to 6.65" width (176 mm)

5.86" length (149 mm) to 9.43" lengt h (240 mm) .

for information on how to set the envelope size.)

—

Load the envelopes in the multipurpose tray the same as specified for other media in the “Loading the Multipurpose Tray” section, earlier in this chapter, with the following exceptions:

Adjust the multipurpose tray guides to fit the envelope size. Make sure the guides are not too tight, so the envelopes will not buckle. Also, make sure the envelope size and type meet th e specifications listed in appendix B, “Tech nical Specif icati ons,” of the

Reference

QMS 1060E Print System Operat ion2-12

Loading the Multipurpose Tray

Insert the envelopes into the multipurpose tray as shown below with the short-edge first, the face up, and the flap side toward the left media guide.

Because envelopes pass through hea ted roll er s, the gumm ed area on the flap may seal. Open the flap immedia tel y after the enve lope passes through the printer, before the seal cools. You may then reseal it in the usual manner. The use of envelopes with emulsionbased glue avoids this problem.

Printing Env elope s from the Optiona l E nve lope Cassette

To load up to 50 Com 9, Com 10, Monarch, C5, DL, or custom envelopes at a time, use the optional envelope cassette. Instructions for installation and use are in chapte r 6, “Printer Options,” of the

Reference

optional envelope cassette.

. See your QMS vendor for information on purchasi ng the

Labels: Special Considerations

Your print er supports label printing in two ways:

From the multipurpose tray (up to 50 sheets)

From a cassette (standard or optional—up to 120 sheets)

Consumables

2-13

Loading the Multipurpose Tray

Adhesive label stock has pressure-sensitive (peel and stick) adhesive backing. A label consists of a face sheet, the adhesive, and t he carrier sheet. The face sheet printing surface mu st adhere to the plain paper specifications described in appendix B, “Technical Specifications,” of the

The label printing surface must co ver the entire carrier sheet, and no adhesive should come through on the surface. The adhesive and carrier sheet must withstand the fusing temperature (200

The following label stoc k is qualified for use in this printer:

Avery 5260/5160 (1" x 2 ")

Avery 5261/5161 (1" x 4")

Avery 5262/5162 (1 " x 4")

Avery 5163 (2" x 4")

Avery 5164 (3 "x 4”)

Avery 5165 (uncut sheet)

Format the information that is to print on the label from with in your application. Try printing the formatted inf orm ati on on a plain sh eet of paper first to check placement.

Reference

-- 3

°C/392° F).

-- 8

-- 2

(See your application documenta tion for specific inform atio n on printing labels.)

Printing Lab els

Load the labels in the multipurpose tray or the cassette the same as specified for other media in the “Loading the 500-sheet Cassette” and “Loading the Multipurpose Tray” sections, earlier in this chapter, with the following exceptions:

Adjust the multipurpose tray guides to fit the label size. Also, make sure the label size and type meet specifications listed in appendix B, “Technical Specifications,” of the

Insert the labels short-edge f irst print ing and surface u p.

Reference

QMS 1060E Print System Operat ion2-14

Loading the Multipurpose Tray

Letterhead and Memo Paper: Special Considerations

Your printer supports the printing of letterhead or memo paper in two ways:

From the multipurpose tray (up to 50 sheets)

From a cassette (standard or optional—up to 400 sheets)

The letterhead and memo paper must ad here to the m edia specif ications described in appendix B, “Technical Specifications,” of the

Reference

Format the information that is to print on letterhead or memo paper from within your application. Try printing the formatted information on a plain sheet of paper first to check placement.

(See your application documenta tion for specific inform atio n on printing.)

Printing a Letter or Memo

Load the letterhead or memo paper in the multipurpose tray or the cassette the same as specified for other media in the “Loading the 500-sheet Cassette” and “Loading the Multipu rpose Tray” sections, earlier in this chapter, with the following exception s:

Adjust the multipurpose tray medi a guides to fit the letterhead or memo size. Also, make sure the media size and type meet the specifications listed in appendix B, “Technical Specificati ons,” of the

Insert the letterhead or memo short-edge first, face up, with the top of the page facing towards the printer.

Consumables

Reference

2-15

Loading the Multipurpose Tray

Transparencies: Special Considerations

Your print er supports the printing of transparencies in two ways:

From the multipurpose tray (up to 50 sheets)

From a cassette (standard or optional—up to 100 sheets)

The transparencies must adhere to the media specifications described in appendix B, “Technical Specifications” of the

Format the information that is to print on the transparencies from within your application. Try printing the formatted inf ormat ion on a plain sheet of paper first to check placement.

(See your application documenta tion for specific inform atio n on printing.)

Reference

Printing Transparen cies

Load the transparencies in the multipurpose tray or cassette the same as specified for other media in the “Loading the 500-sheet Cassette” and “Loading the Multipurpose Tray” sections, earlier in this chapter, with the following exceptions:

QMS 1060E Print System Operat ion2-16

Loading the Multipurpose Tray

Use transparencies that can withstand the fusing temperat ure

°C/392° F). We recommend 3M type PP2500 transparen-

(200 cies.

Adjust the multipurpose tray guides to fit the transparency size. Also, make sure the transparency size and type meet specifications listed in appendix B, “Tech nical Specif icati ons,” of the

Reference

Slightly fan the stack of transparenci es before load ing them to prevent a jam.

Insert the transparencies short-edge first, print ing side up, wit h the top of the page on the left side of the tray. The correct print side is usually marked on the transparency package.

Load up to 50 transparencies at a time in the multipurpose tray or up to 100 transparencies in the cassette. Loading a larger number of transparencies at a time may cause static buildup.

Keep the paper path clean. Transparencies are especially sensitive to a dirty paper path. If there are shadows on either the top or the bottom of the sheets, refer to chapter 4, “Printe r Maintenance,” for instructions on how to clean the printer.

Remove each transparency from the output tray before the next sheet is printed to prevent jams or misfeeds.

Thick Pap er o r Card Stock

Your print er supports thick paper or card stock (90 to 157 g/m2) printing only from the multipurpose tray (up to 50 sheets).

This media must adhere to the media specif icati ons described in appendix B, “Technical Specifications” of the

Format the information that is to print on the media from within your application. Try printing the formatted inf orm ati on on a plain sh eet of paper first to check placement.

(See your application documenta tion for specific inform atio n on printing labels.)

Consumables

Reference

2-17

About Toner Cartridge s

Printing on Thick Paper or Card Stock

Load this media in the multipurpose tray the same as specified for other media in the “Loading the 500-sheet Cassette” and “Loading the Multipurpose Tray” sections, earlier in this chapter, with the following exceptions:

Adjust the multipurpose tray guides to fit the label size. Also, make sure the media size and type meet specificat ions list ed in appendix B, “Technical Specifications,” of the

Insert the media short edge first with the print ing surface face up.

About Toner Cartridges

In your laser printer, characters and images are created through a process that applies toner (made of carbon particles) to the page in the printer’s fusing unit. When an image is formed a positive electrical charge is applied to transfer the image to the page. The toner cartridge contains the toner and the photosensitive drum neede d to operate the laser printer.

Reference

Installing and Storing the Toner Cartridge

Installing

The cartridge is sensitive to bright light. Do not remove the toner cartridge from its protective bag until you’re ready to insta ll it.

To install a new toner cartridge, either follow the instructions writt en on the toner cartridge or the instructions in the “Installing a New Toner Cartridge” section later in this chapter.

Storing

The cartridge should be

Kept level during storage. Do not stand or store the cartridge on its en d .

QMS 1060E Print System Operat ion2-18

About Toner Cartridg es

Kept away from monitors, disk drives, and floppy disks. The magnets in the cartridge can damage stored data.

The shelf life of an unopened cartridge is approximately 12 month s.

Refilled T oner Cartridges

QMS does not recommend using ref ille d toner cartridges on this printer. Refilled toner cartridges may produce variations in toner quality and reliability and may reduce the print quality of your documents. In addition, toner leaks affect your warranty.

Toner Cartr idge Life

In normal printing mode, a toner cartridge lasts for approximately 5,000 letter/ A4 -size prints at 5% co vera ge (a typical ful l-page b usiness letter is about 5% coverage) or 12 months after openi ng, which ever comes first.

Using the Administration/ En gine/ Conserve Toner option can further extend the toner cartridge life (see “Conserving Toner” in the next section).

Extending Toner Cartrid ge Life

Conserving T one r

To help you lower your printing costs, your printer has a feature called Conserve Toner, which simulates draft-quality printing. The amount of toner used during printing is reduced by screening the black dots in a 2:5 ratio. In other words, two black dots are printed for every five black dots that would be printed in normal printing mode.

Conserve Toner can be enabled through the Administ rati on/ Eng ine/ Conserve Toner menu.

» Note:

Consumables

Conserve To ner is designed for draft printing only. Turn Conserve Toner off when printing proof or fin al copies of document s to avoid any possible distortion of patterns, halftones, or imag es.

2-19

About Toner Cartridge s

Redistributing the Toner

When the toner supply is low, the printer’s message window displays TONER OUT, and usually parts of the page print lighter than normal.

Sometimes you can increase the life of the cartridge by taking it out of the printer and redistributing the toner in the cartridge as described in “Installing a New Ton er Cart ridge,” later in th is section. If the TONER OUT message remains in the message window, the toner cartridge must be replaced as described in the following section.

Replacing a Toner Cartridge

You may purchase additional toner cartridges from your QMS vendor. See the “Print Engine Specifications” section of appendix B, “Technical Specifications,” in the cartridges.

WARNING!

become extremely hot when the printer is used. Personal injury could result if you touch those areas when opening the top cover or removing the toner cartridge .

The fixing assembly and print delivery guide areas

Reference

for more informat ion on ton er

ACHTUNG!

heiß, wenn der Drucker in Betrieb ist. Es besteht daher Verletzungsgef ahr, wenn Sie die Abdeckklappe öf fne n oder die Tonerkartusche auswechseln wollen!

Die Fixiereinheit und die Papierführung werden sehr

Removing the Empty Toner Cartridge

Remove the empty toner cartridge as foll ow s:

QMS 1060E Print System Operat ion2-20

About Toner Cartridg es

1 Pull the release lever forw ard, and open the printer’s top

cover.

2 Remove the empty toner cartridge.

Grasping the empty toner cartridge with one hand in the grooved area, remove the cartridge by lifting it out of the printer and pulling it toward you.

Consumables

2-21

About Toner Cartridge s

Installing a New Toner Cartridge

▲ Caution

: Toner cartridges are sensitive to bright light. Do not remove

the new toner cartridge from its protective bag until you’re ready to install it. Store the cartridge in an environm ent that is not subject to extreme heat or humidity. Keep the toner cartridge away from your computer. The magnets in the cartridge can damage data, particularly on your floppy disks.

WARNING!

The fixing assembly and print delivery guide areas

become extremely hot when the printer is used. Personal injury could result if you touch those areas when opening the top cover or installing the toner cartridge.

ACHTUNG!

Sowohl die Fixiere inheit als auch die Papierfü hrung werden im Druckbetrieb extrem heiß. Um Verletzungen zu vermeiden, sollten diese Druckerpartien, z.B. wenn Sie eine neue Tonerkartusche einlegen, nicht berührt werden!

Use the following proce dure to install a new tone r cartrid ge:

1 Lift the toner cartri dg e out of its sh ippi ng carto n, ope n the

aluminum pr otecti ve bag , and remove the cartrid ge.

After taking the toner cartridge from its protective bag, do not open the cover or touch the PC drum of the toner cartridge because doing so may deteriorate the drum and reduce print quality.

2 Remove the tape seal.

Holding the cartridge in place with your right hand, use your left hand to grasp the green tab on the left side of the toner cartridge. Pull the tab straight out (it is about 22"/539 mm long). If the tab

QMS 1060E Print System Operat ion2-22

About Toner Cartridg es

breaks, grasp the clear part of the tape seal and pull it straight out. Discard both the green tab and the tape seal.

Tape Seal

3 Distribute the toner in the cartridge.

Holding the cartridge with both hands, gently rock it from side-toside five or six times to distribute the toner.

Consumables

2-23

About Toner Cartridge s

4 Slide the toner cartridg e into the printer.

Hold the grooved area on the toner cartridge with your right hand, with the arrow on the toner cartridge facing away from you angle the cartridge down in the printer. Place the cartridge on the rails inside the upper unit of the printer, and gently slide it straight down until it is firmly seated.

5 Close the printer ’s top cover.

QMS 1060E Print System Operat ion2-24

Advanced Printing Features

In This Chapter . . .

Chaining cassettes

Collating output

Printing a status page

Cancelling a print job

Ending a print job

Introduction

This chapter describes how to chain paper cassett es, collat e output, print a status page, cancel a print job, and end a print job.

Chaining Cassettes

The QMS 1060E Print System comes standard wit h one 500-sheet cassette: lett er/A4. You can insert only one cassette at a tim e in the printer unless you purchase the optional feeder and cassette that increases paper feed capacity to 11 50 sheets, including the 150sheet multipurpose tray .

You m ay choose to have the printer automat ically draw from anot her cassette when the default cassette is empty. There are three ways to do this:

Use your application if it includes a procedure for using a dualcassette printer. Check your documentation.

Use the PS Executive Series Utilities to configure the print er's paper source.

Configure your printer for paper cassett e chaining th rough the printer’s control panel. The foll owing sect ion contains more i nformatio n.

How to Chain Cassettes

The Chain Inputbins option in the Operat or Control menu allows you to “chain” inputbins (tray and cassettes) so that when the first inputbin empties, the printer aut oma tical ly draw s paper from another inputbin with the same size paper.

QMS 1060E Print System Operat ion3-2

Chaining Cassettes

» Note:

The two paper cassettes must use the same size paper. For example, the standard letter cassette and an optional lett er ca sse t t e, or the standard letter cassette and the multipurpose tray ( set to the letter paper size).

Menu Operator Control/Chain Inputbins Choices On—Switches to the next inputbin with the same size and type

of media when the default inputbin is empty. Off—Doesn’t switch inputbins; uses only the default inputbin.

Default On Notes Use the Operator Control/Inputbin menu to s et the default

inputbin.

Collating Outp ut

Collation is the printing of sets of multiple copies of a document in numeric order. The QMS 1060E Print System is collation cap able. It can deliver multiple copies of your document in collated or uncollated order to the output tray. The following illustrati on shows the co llat ed and uncollated stacking for two copies of a four-page file.

Collated Uncollated

Advanced Printing Features

3-3

Chaining Cassettes

To greatly improve collat ion performance wh ich allows you to collate longer and more complex print jobs on the QMS 1060E Print system , you can do one of the following:

Add more printer memory which automat icall y increases the Display List client’s memory setting. See chapter 6, “Printer Options”

Reference

of the ory.

Take any memo ry, if available and not being used by other clients, and add it to Administration/ Me mory/ K Mem Display.

for information on how to install additional mem-

▲ Caution:

This option should be used only by individuals who are familiar with adjusting memory settings. I ncorrect use of this option could cause your system to operate incorrectly.

If your printer has an optional hard disk and if Administration/ Memory/Enable Disk Swap is set to On, then any extra memory is distributed to all m emory clients.

Collate through your application.

» Note:

Collating through your application is more time consuming than collating through the print e r. The application sends the complete job the requested number of times rather than sending it once and holding data in printer memo ry.

For a multiple-copy document with collat ion On, there must be enough Display List memory to hold the display list blocks (R1) for all pages in the collation range. (See the “Display List” mem ory section

Reference

in the there is not enough memory, then a chunk collation boundary is forced after the last compiled page of the collation range.

, for detailed informati on on display list blocks. ) If

QMS 1060E Print System Operat ion3-4

Chaining Cassettes

Chunk Collation

This mechanism of introducing a forced boundary is known as chunk collation. Chunk collat ion breaks a document into several smaller, more manageable sets. For example, in the following illustration, copies “a” and “b” of each set must be manually combined to create one collated document. The order of printing is copy 1(a), copy 2(a), copy 3(a), copy 4(a), copy 1(b), copy 2(b), copy 3(b), and copy 4(b)..

Advantages of Collation

The main advantages of collation are user convenience and the time savings derived from not having to separate and sort individual copies of a print job. Each copy of the print job exists as a whole set unless chunk collation has occurred.

If chunk collation does occur, it may be best to use a header and trailer page to determine the beginnin g and end of each collat ion sequence. (See chapter 4, “Printer Configurat ion ,” of information on using header and trailer pages.)

Advanced Printing Features

Reference

for

3-5

Working with Status Pages

Collating PCL 5 Files

PCL 5 allows you to set the number of copies you want to print per page rather than per file. When collation is turned off, the printer prints the requested number of copies for each page. However, when collation is turned on, the printer looks at the number of copies for the first page and prints that number of copie s for each page.

Example— You have a 3-page PCL 5 file and specify 3 copies of page 1, 1 copy of page 2, and 2 copies of page 3.

With collation t urned off, the pages print in the following orde r: 1, 1, 1, 2, 3, 3.

With collation t urned on, the pages print in the following order: 1, 2, 3, 1, 2, 3, 1, 2, 3.

Working with Status Pages

Printing a status page is a two-step procedure: Identify the type of status page you want to print, and then print it.

Identifying a Status Pag e Typ e

Two types of status pages are available: 1 Standard—This one-page document provide s

printer identificatio n (the printe r’s name, firmware information, and number of sheets printe d)

printer settings (pri nter set-up options for paper handling)

current memory configuration (printer memory setti ngs)

timeouts (printer tim eout setting s)

communication settings and input buffer sizes (host-printer communication setti ngs, inclu ding spooli ng mem ory sizes)

tickmarks in the lower-left corner for image alignment

QMS 1060E Print System Operat ion3-6

Cancelling/ Ending Print Jobs

2 Advanced—This docum ent , which can be five or more pages

long, contains

all the information f rom th e standard stat us page

the configuration menu settings

a full list of fonts and downloaded emulations

Menu Administration/Special Pages/Status Page Type Choices Standard, Advanced Default Standard

Printing a Status P age

After you have identified the type of status page to print, send it to the printer in one of the following ways:

Press the Status Page key on the control panel

Use the PS Executive Series Utilities. See its online help for more information on printing a status page.

Cancelling/Ending Print Jobs

The Cancel key has two functions:

It cancels or ends all jobs with a printing, interpreting, terminating, or spooled status.

It allows you to send an end-of-job indicator to a currently compiling print job waiting on incoming dat a.

You don’ t have to press the Online/ Offl ine key before using the Cancel key. There are no equivalent functions in the configurat ion m en u.

» Note:

Advanced Printing Features

If you need to cancel the cancel print job or end print job procedure, press the Cancel key.

3-7

Cancelling/ Ending Print Jobs

Cancelling a Print Job

Press the control panel keys in the order shown in the followi ng instructions to cancel a print job.

Press this key...

Cancel Access the

Cancel or Select

to... For 1.5 seconds, the

CANCELLING JOB menu, which prompts you for confirmation that you want to cancel the print job.

Select Yes. YES Cancel all jobs with a

printing, interpreting, spooled, or terminating status. The CANCELLING JOB message displays un til the print jobs are completely removed.

▲ Caution

terminating status are cancelled.

message window reads...

CANCELLING JOB? YES

: Keep in mind that

and then it reads...

CANCELLING JOB

all

jobs with a printing, interpreting, or

Ending a Print Job

» Note:

This procedure does not end print jobs that are still receiving data. Its only purpose is to provide an end-of-job indicat or for a print job that does not have one. You can identify an end-of-job indicator in the Administrati on/ Com mun icati ons/P arall el and Admi nistrat ion / Communications/S eria l menu . (See chapter 4, “Print er Configuration,” in the Reference for mo re informat ion). Also see chapter 5, “Additional Technical Information,” in the Reference for a complete discussion of End Job Mode.

QMS 1060E Print System Operat ion3-8

Cancelling/ Ending Print Jobs

When the message window displays a scrolling message reading

WAITING ON INPUT END JOB?

press the control panel keys in the order shown in the following instructions to en d a print job.

Press this key...

Cancel Access the Cancelling

Next Advance to the End Job

Cancel or Select

» Note:

to... For 1.5 seconds,

Job menu.

option. Select End Job.

Shaded table cells indicate that the message scroll s.

and then it the message window reads...

CANCELLING JOB? YE S

reads...

END JO B

END JO B IS

SELE CT ED

Advanced Printing Features

3-9

Printer Maintenance

In This Chapter . . .

Handling the printer

Cleaning the printer

Introduction

Blurred or splotchy prints and paper jams can result from dusty printer parts. Regular cleaning takes only a few minute s and helps ensure print quality. Printer parts that require cleani ng are the paper pick-up rollers and the outside surface of the printer.

This chapter describes how to handle and clean the printer.

Handling the Printer

Handle the printer with care to preserve its life. Abuse may cause damage. Keep the following guidelines in mind:

Do not place anything on the top of the printer.

Do not place anything on the multipurpose tray except the media being used for printing.

Do not leave the printer open for any length of time, esp ecially in well-lit places; light may damage the toner cartridge.

Wait until the printer has cooled down before covering it with a dust cover.

Lift the printer from the bottom only, using the grips. Make sure two people are available to lift the printer when moving it.

WARNING!

the printer stack are not attached to the printer. Make sure you lift the printer by the carrying grips on the bottom-most unit in the stack. If the top unit is lifted alone, the bottom units could fal l off, causing bodily injury or damage to the printer. If you need to lift just the top unit, use the grips and make sure it detaches completely from the cassette below bef ore moving it to the side.

Remember that the me dia fee ders on the bottom of

QMS 1060E Print System Operati on4-2

Handling the Printer

ACHTUNG!

Bitte beachten Sie, daß die Papierzuführungen unterhalb des Druckers nicht fest mit dem Drucker verbunden sind. Wenn Sie das gasamte Gerät hoch heben woll en, greif en Sie deshalb in die Griffmulden der unterst en Papierzuf ührung. Wenn Sie nur den Drucker hochheben, kann es sein, daß die Papierzuführung sich löst und herunterf ällt . Dabei können Sie sich verletzen und der Drucker kann beschädigt werden. Deshalb versichern Sie sich, daß die Papierzuführung nicht mehr mit dem Drucker verbunden ist bevor Sie diesen Drucker an einen anderen Platz stellen. Benutzen Sie unbedingt die Grif fmuld en am Drucker, wenn Sie ihn transportieren wollen.

Keep media in the output tray at minim um level. If the media stacks too high, your printer may experience media jams and excessive media curl.

Do not attempt to lubricate or disassemble the printer.

Store the printer under the following conditions when it’s not going to be used for an extended period:

Unplug the printer.

See the “Environmental Requirem ent s” section of appendix B, “Technical Specifications,” in the age specifications.

Reference

guide, for stor-

Remove the toner cartridge from inside the printer. After removing the cartridge from the printe r, return it to the aluminum bag in which it was originally packaged or wrap it in a thick cloth to prot ect it from direct sunlight or any other bright light.

Printer Maintenance

4-3

Cleaning the Printer

Fine particles of dust from the paper may accumulate inside t he printer. This could affect the printer’s perform ance. So the printer should be cleaned on a regular basis to prevent potential malfunctions. You nee d to clean only the following areas:

The paper pick-up rollers inside the printer

The plastic housing outside the printer

The external parts of the printer

Cleaning Guid elines

WARNING!

printer.

Unplug the printer’s power cord before cleaning the

ACHTUNG!

Sie den Drucker reinigen.

In addition to unplugging the printer, follow these guidelines when cleaning the printer:

Clean the printer before use or allow a few minutes after unplugging it so that the fusing unit can cool down.

Do not leave moisture inside the printer. Allow all parts to dry thoroughly before closi ng the printer co ve r.

Use a soft, lint-free cloth.

Ziehen Sie den Netzstecker aus der Steckdose bevor

Cleaning the Outside of the Printer

WARNING!

printer.

ACHTUNG!

Sie den Drucker reinigen.

Unplug the printer’s power cord before cleaning the

Ziehen Sie den Netzstecker aus der Steckdose bevor

QMS 1060E Print System Operati on4-4

Cleaning the Printer

To protect and maintai n the appearance of your printer, wipe the cover and external parts with a soft, slightly damp cloth that has been soaked in a neutral cleaning solution.

Cleaning the Inside of the Printer

WARNING!

printer and ensure that the

ACHTUNG!

Heizung abkühlen, bevor Sie den Drucker reinigen.

To mainta in clear, crisp print quality, clean the paper pick-up rollers beneath the toner cartridge and in the media cassettes and the window glass of the print head unit:

Every time the toner cartridge is changed.

Whenever print quality becomes unsatisfactory.

Unplug the printer’s power cord before cleaning the

using unit has cooled down.

Entferne Sie den Netzstecker und lassen Sie die

Printer Maintenance

4-5

Cleaning the Printer

Procedure

1 Remove the toner cartridge.

This procedure is described in chapter 2, “Consumables,” of this manual.

» Note:

If you plan to reinstall the toner cartridge, put it back in its aluminum bag or a desk drawer, or cover it with a thick cloth while cleaning the interior of the printer. The toner cartridge can be damaged by exposure to light.

2 Remove the roll cover inside the printer

Using your right hand, push in on the grooved area of the black plastic roll cover and lift it up and away from the printer.

Roll Cover

QMS 1060E Print System Operati on4-6

Cleaning the Printer

3 Wipe the pick-up rollers with a soft clo th dam p ened with

water.

Pick-up Rollers

In the main body of the printer, the black rubber Pick-up Rollers are located in the center bottom of the printer.

In the cassettes, the rollers are white plastic and are located at the center top of the cassette.

▲ Caution:

dampened with any type of alcohol. Do not rotate the rollers or attempt to remove them.

Clean only the exposed surface. Do no use a cloth

Printer Maintenance

4-7

Cleaning the Printer

4 Clean the wind ow gla ss of the print head us ing a soft cloth .

You can see the window glass if you face the printer from its rear. If the glass is especially dirty, use a cloth dampened with ethyl alcohol.

Print Head Window

5 Replace the toner cartri dg e.

This procedure is described in chapter 2, “Consumables,” of this manual.

QMS 1060E Print System Operati on4-8

Print Quality

In This Chapter . . .

Adjusting print qualit y

Setting gamma correction and half tone type

High-resolution printing

Introduction

This chapter describes how to improve print quality. Density, gamma correction, screen frequency, and screen angles are some of the factors that affect print quality. Your QMS 1060E Print Syst em is a multiresolution printer. This technology gives you more flexibility to control the print quality factors.

About Print Density

Print density is the amount of toner placed on the page, making the print appear lighter or darker. The higher the density, the darker the print looks and the higher the contrast is on the page.

» Note:

Remember that the print may also appear lighter on the page if

Conserve Toner (Administration/Engine/Conserve Toner) is set to On.

Print density is selected through a control panel menu. If the print is too dense, you can lower the density setting; if it is too light, you can raise the density setting.

Menu Administration/Engine/Print Density Choices 0—Lowest density

to 6—Highest density

Default 3

About Gamma Correction

Gamma correction is the compression or expansion of the ranges of dark or light shades in a printed image to provide the best copy of scanned images. Through manipulation of shading levels, your printer can be set to improve the print quality of scanned images

QMS 1060E Print System Operati on5-2

About Halftone Types

automatically. For detailed information on this process, see chapter 5, “Additional Technical Information,” in the

Reference

guide.

The main benefit of gamma correction is that it improves the output quality of a scanned image by improving halftoning at a given resolution. To get the best gray-scale PostS c ript image at any resolution , gamma correction should be turne d On. You can set gamma correction through the PS Executive Series Utilit ies or through the control panel.

Menu Administration/Emulations/PostScript/Gamma Correctio n Choices No—Disables gamma correction.

Yes—Enables gamma correction.

Default No Notes Gamma correction is automatically adjusted when you change

your printer’s resolution, if this option is set to Yes. Gamma correction applies only to PostScript images. If turning on gamma correction doesn’t yield a suitable gray-

scale image for your needs, set a specific gamma correction value through your drawing application or through the PostScript settransfer operator. (See your drawing application documentation or the for more information.)

PostScript Language Reference Manual

About Halftone Types

Your print er provi des two differe nt types of halftone s—basic and advanced. These two options allow you to customize the smoothness of the printed image according to the number of grayscales it uses.

Menu Administration/Emulations/PostScript/Half tone Type Choices Basic—Regular dot placement at 53 lpi for 300x300 reso lu tion

or 71 dpi for 600x600 resolution. Advanced—Var iable dot placement according to the

grayscales within the image. Generally, this option provides smoother transitions between grayscales within the image.

Print Quality

5-3

High- Resolution Printing

Default Advanced Notes When the Advanced halftone type is chosen, gamma

correction (Administration/Emulati ons/PostScript/G amma Correction menu) has no effect on the image.

High-Resolution Printing

The QMS 1060E Print System supports two print resoluti ons: 300x300 and 600x600 dpi (dots per inch). For printed pages that don’t require optimum print quali ty, such as rough drafts, memos, or text-only pages without graphics (dependent on shading details), you may choose to set the printer at 300 dpi. Printing at 300 dpi reduces the amount of processing time the printer requires before printing the page. For pages that demand high-qu alit y output, especially those containing detailed graphics or varying background shades, you’ll want to set the printer resolution to 600 dpi.

Setting t he Reso lution

You can se lect 300 or 600 dpi from the following me n u:

Menu Administration/Engine/Def. Resolution Choices 300 dpi—300x300 dpi resolution.

600 dpi—600x600 dpi resolution.

Default 600 dpi

Your print er offers greatly improved print qualit y at 600 dpi. To t ake best advantage of 600 dpi use

The resident typefaces (or optional Intellifon t SIMMs)

The software printer drivers designed for your printer

QMS 1060E Print System Operati on5-4

High- Resolution Printing

» Note:

Whenever possible, set the print resolution through your application. If the print resolution can’t be set through the application, set it through the printer control panel, through the PS Executive Series Utilities, through QMS Document Option Command s, or through a remote console session.

How Mu ch Memory D o You Need ?

Your 1060E printer comes with 8 MB of memory, more than enough to print all supported page sizes at 300 dpi, and all page sizes except legal at 600 dpi.

You m ay need addit ional memory (SIMM s ) for the following:

To print legal-size pages at 600x600 dpi

To print complex graphics or comple x PostScript documen ts

Increased collation performance

Increased spooling performance

See chapter 6, “Printer Opti ons,” of the information on installing SIMMs.

Reference

guide, for more

Print Quality

5-5

Troubleshooting

In This Chapter . . .

Preventing media jams

Removing media jams

Responding to status messages

Problem checklist

Print quality problems

Placing a service call

Introduction

This chapter offers media jam prevention tips, explains how to remove media jams, lists and explains many control panel messages, outlines possible printer and print-quality problems and solutions, and explains how to place a service call.

Automatic Jam Recovery

With most printers, if a jam occurs, you must remove the jam med media and then reprint the job. Howeve r, the QMS 1060E Print System provides automatic jam recovery, if enabled, through the Administration/Engine/Page Recovery menu. The optio n must be set to On for automatic reprinting of a jammed page to occur. If a media jam occurs when the Page Recovery option is set to On, remove the jammed media, and the printing automatically resumes from the page the printer stopped at when the jam occurred.

» Note:

For automatic jam recovery to work, it i s necessary to leave the printer turned on when you remove the jamme d media. After the jam is cleared, open and close the top cover once before printing. Printing will not resume until you do this.

Clearing Media Jams

Locating Print Media Jams

When print media jams occur, a PAPER JAM message displays in the message window. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Repeated jam s may also happen if you are using t he wrong weight print media. (See the “Print Media” section of appendix B, “Technical Specifications,” in the

guide, for print media speci ficat ions.)

ence

QMS 1060E Print System Operati on6-2

Refer-

Clearing Media Jams

Print media jams can occur in any of the followi ng areas:

Inside upper unit

Standard or optional cassette unit

Multipurpose tray

Output tray

Jams can occur in more than one location at a time, so be sure to check all these locations.

» Note:

After clearing the jam, always open and close the top cover

once before printing. Printing will not resu me unt il you do this.

When printing from a cassette, check for the media jam in the cassette area.

When printing from the multipurpose tray, check for the media jam in the multipurpose tray area

Clearing Inside Upper U nit Area Jams

WARNING!

extremely hot when the printer is used. Personal injury could result if you touch those areas.

ACHTUNG!

heiß, wenn der Drucker in Betrieb ist; bei Berührung dieser Part ien besteht Verletzungsgefahr!

1 Open the printer’s top cover. 2 Raise the roller release pla stic she et and rem o ve the jam

from the upper uni t as fol lo w s:

The fixing assembly and print delivery guide become

Die Fixiereinheit und die Papierführung werden sehr

Troubleshooting

6-3

Clearing Media Jams

If the edge of the paper has not been fed in the fusing unit, remove the paper by pulling it in the following directio n:

If the edge of the paper has been fed in the fusing unit, remove the paper by pulling in the following direction:

QMS 1060E Print System Operati on6-4

Clearing Media Jams

3 Close the printer’s top cover and the multipurpose tray cover

(if opened). The printer resets itself and continues operation.

Clearing Cassette Area Jams

1 Determine whic h cassette is curren tly bei n g used and

remove it.

2 Check the cassette pick-up roller area, and remove any

jammed print m edi a that rem ai ns ou tsid e the m ain unit.

Troubleshooting

6-5

Clearing Media Jams

3 After replacing the cassette, open the printer’s top cover,

and then close it again to reset the paper jam message.

The printer resets itself to continue opera tions.

Clearing Multipur pose Tray Area Ja ms

» Note:

Leaving print media in the multipurpose tray can cause the print media position to shift during removal of the jam. This may result in a media feed failure and another jam when printing is restarte d.

1 Open the multip urp ose tray cover. 2 Remove all print media rem ainin g in the multipurp ose tray.

3 If the jam has been cleared, close the multipu rpo se tray

cover and printing will restart.

If you are unable to locate the jam in the multipurpose tray area, check the areas for locating jams when using a cassette described earlier in this chapter.

QMS 1060E Print System Operati on6-6

Clearing Output Tray Jams

If media has become jammed outside the upper unit at the output tray area, clear the jam as follows:

1 Open the top cover. 2 Remove the jammed piec e of paper, and close the main unit.

The printer resets itself and continues operation.

Status Messages

Status messages in the message window provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window.

Status messages are not displayed while the printer is off line.

Status Messages

The following status messages may appear in the message windo w:

»Note:

ACTIVE JOBS Indicates that the printer is on line

ADJUST

CANCELLING JOB Indicates that the Cancel key has

Troubleshooting

Shaded table cells indicate that the message scrolls.

and identifies the number of jobs in process.

INPUTBIN

BIN Indicates that the displayed paper

casse tte is not inserted correctly.

been pressed, and that all jobs with a printing, interpreting, or terminating status in the print queue are being canceled. Displays until the canceled print job has been removed from the queue. After the jobs are canceled, the printer resumes printing other jobs that are in the queue.

6-7

Status Messages

CLOSE ENGINE DOOR(S) Indicates that the engine top cover is

open and needs to be closed.

IDLE Indicates that the printer is on line,

but no jobs are in process.

IDLE INPUT PRINTING Indicates that the printer is on line

and printing jobs that are already in the queue; no new jobs are arriving at the communication interfaces.

INITIALIZING Indicates that system is getting ready

to go on line.

PAPER JAM Indicates that media has jammed

either while being pulled from the input bin, passing through the printer, or exiting from the printer into the output bin.

PRINTING STATUS Indicates that a status page is

printing. The message clears after the status page prints.

PUT

SIZE

PAPER IN

INPUTBIN

QMS 1060E Print System Operati on6-8

BIN Indicates that Operator Control/

Chain Inputbins is set to Off and that the displayed cassette or t ray is empty. Refill it with the specified size media. In the case of a cassette,

SIZE

is the media size detected by the engine. In the case of the tray, the

SIZE

is the media size of the tray configured in the Operator Control/ Multipurpose Sz menu. the empty cassette or tray (the default input bin set in the Administration/Engine/Inputbin menu).

INPUTBIN

Status Messages

PUT

SIZE

PAPER IN ANY BIN Indicates that Operator Control/

Chain Inputbins is set to On and that a chained inputbin is empty. Refill the empty inputbin with the specified paper size.

TONER OUT Indicates that the toner cartridge is

empt y.

WAITING FOR IDLE Indicates that an active print job is in

process, so access to the menu is not allowed until the print job is finished. Wait until the print job is finished and the printer goes idle.

WAITING ON INPUT END JOB? Indicates that the compiler is waiting

on incoming data for the first job in the queue. The job may not have an end-of-job indicator and therefore cannot end. Yo u may want either to cancel or to end the print job. The message clears if more input arrives from the port or if you press the Cancel key. No other jobs can be printed until this job has ended.

WARMING UP Indicates that the printer is warming

Troubleshooting

up. Wait until the IDLE message displays before printing.

6-9

Service Messages

Service M essages

The following service messages may appear in the message window:

»Note:

CALL FOR SERVICE ENGINE ERROR 1 Indicates that an error has

CALL FOR SERVICE ENGINE ERROR 11 I ndicates that an error has

CALL FOR SERVICE ENGINE ERROR 12 Indicates that an error h as

CALL FOR SERVICE ENGINE ERROR 20 Indicates that an error h as

» Note:

A service message sometimes occurs as a result of an unusual

Shaded table cells indicate that the message scrolls.

been detected with the Fuser Unit. Contact your QMS vendor.

been detected with the Scanner Motor. Contact your QMS vendor.

been detected with the Fan Motor. Contact your QMS vendor.

been detected with the Beam. Contact your QMS vendor.

combination of events, not because of an actual problem. Whe n the printer stops and a service message displays in the message window, turn the printer off and then back on. This often clears the service message indicato r, and printer operation resumes. Always try this before making a service call.

Service calls should be placed to the vendor from whom you purchased the printer. If you cannot get service from your vendor, see appendix A, “QMS Customer Su pport,” for mo re inform ation.

QMS 1060E Print System Operati on6-10

Printer Problem Checklist

HP-GL Error Codes and PCL Error Codes

The following errors may occur when using the designated (HP-GL or PCL) emulation.

HP-GL Error

Code

0 Not enough memory for

1 Too many

2 Math error. 2 Math error. 3 Job aborted. 3 Job aborted. 4 Instruction not

5 Wrong number of

6 Out of range parameter,

7 Not used. 8 Unknown character set. 9 Position overflow. 10 Buffer overflow.

Description

job.

transformations.

recognized.

parameters.

or illegal character.

PCL Error Codes

0 Not enough memory for

1 State lost.

4 Out of memory for

5 Disk full. Cannot store

6 - 13 Inter nal error 1 - 8.

Description

job.

macros.

fonts.

Printer Problem Checklist

This section contains a list of possible printer problems and solutions. If you have just installed your printer and are having problems, be sure you have correctly followed the steps outlined in the

Troubleshooting

Getting Start ed

6-11

Printer Problem Checklist

If there is no status message in the message window, use the following steps to identify the source of your problem and to learn possible solutions:

1 Do all indicators come on when t he printe r power is turned on?

Yes

2 Can you print a status page? (The status page is printed using

the Status Page key on the control panel or through the PS Executive Series Utilities.)

Go to question 2.

Is the power cord plugged into both the power outlet and the printer?

Is the printer power switch in the On "

Is the power outlet working?

Does the line voltage from the power outlet m atch the

I" position?

printer's power requirements? See appendi x B, “Technical Specification s,” in the

Reference

guide.

Yes

Go to question 3.

Does the cassette or tray have media? If it is out of

PUT

SIZE

media, the message

PAPER IN

INPUTBI

displayed in the control panel message window and the Error indicator is lit.

Is the toner cartridge installed in the print er? The printer does not tell you that the toner is absent. It will power up, and either jam at the Fuser, or print a blank page.

Is the printer top cover closed securely?

Is there a media jam? If a PAPER JAM message displays and the Error indicator lights, see “Clearing Media Jams,” earlier in this chapter.

QMS 1060E Print System Operati on6-12

3 Is the printer receiving data from the compute r ?

Yes

If the Data indicator blinks after you send a file, the printer is receiving data.

Is the printer on line? The message window displays IDLE.

Has the communication mode been changed from ESP (the factory default) to a dedicate d mode that doe s not match the file you are sending?

Print a status page from the control panel. If you are using the serial interface, is the baud rate (speed of data transmission) of the printer, the computer, and your software application program the same?

If you still cannot identify the problem, contact your QMS vendor.

Printer Problem Checklist

4 Is the printer printing codes or not printing at all when in ESP

mode?

Reconfigure the port to the specific printer language of the file you are trying to print. See chapter 4, “Printer Configuration,” in the tive Series Utilities to change modes.

If a PostScript document prints PostScript statements while in ESP mode, decrease the ESP timeout. See chapter 4, “Printer Configurat ion, ” in the to make the change at the printer control panel, or decrease the timeout with the PS Executive Series Utilitie s.

If you continue to have problems with the ESP mode selecting printer language, contact your QMS vendor.

5 Has the printer stopped printin g?

If the TONER OUT message is on, change the Administ r ation/Eng ine/ Toner Out Act setting to Continue.

Troubleshooting

Reference

guide for instructions, or use the PS Execu-

Reference

guide to learn how

6-13

Printer Problem Checklist

IBM PC and Compatible Computer Checklist

If you’re experiencing printing problems not related to print quality, check the following:

Does your application setup match the printer interf ace settings?

Have you set up your printer port in your AUTOEXEC .BAT file and installed a PostScript driver within your application? (Refer to your DOS and application docum entation.)

If you’re using a serial interface, are you having a protocol problem? If you are using a PC, check that the PC settings match the printer settings. Set the printer to DTR/DSR protocol. If that doesn’t work, check your serial interface cable. (See the “Cable Pinouts” section of appendix B, “Techn ical Sp ecifica tions,” in the

Reference

try setting the printer to XON/X OF F protoco l.)

Is your application PostScript compatible? (Check the application manual.)

for information on cable pinouts. Y ou may also want to

Apple Macintosh Checklist

If you’re experiencing printing problems not related to print quality, check the following:

Are the LaserWriter and Laser Prep files (version 6.0 or higher) installed in your System Folder or Extensions Fold er?

Have you used the Chooser to select “LaserWriter,” “QMS 1060E System,” or another PostScript printe r?

Is AppleTalk active in the Chooser dialog bo x?

Are the screen fonts installed? (See chapter 6, “Printer Opt ion s,” the “Using the LocalTalk Interface” section, in the guide.)

QMS 1060E Print System Operati on6-14

Reference

Printer Problem Checklist

Limit Check Error on a Macintosh

If a limit check error appears in the status box window when you are printing a Macintosh file, increase the printer’s PS Heap memory client (Administration/Memory/PS Heap menu). See chapter 4, “Printer Configuration,” of the

Reference

guide for more information on PS Heap.

LaserWriter 8.x Driver Printing Problem

If you experience problems when printing with the LaserWriter 8.x driver, switch back to the LaserWriter 7.x driver that came with your Macintosh (if available), or call Customer Technical Assurance. See appendix A, “QMS Customer Su pport,” for the list of telephone numbers.

QMS Windows Driver Printing Problem

If you experience problems when printing with the QMS-developed Windows driver (QSCRIPT.DRV), try using the M icrosoft driver provided with Windows, along with our WPD f ile, which is on the Windows Drivers disk included with your printer. See the README file on the disk for informat ion on using t he WPD .

If you experience problems when printing with the QMS-developed Windows driver (QMSPS.DRV), enable Po stSc ript PassThru on the Options buttons in the Printer Setup window.

Troubleshooting

6-15

Printer Problem Checklist

Control Panel Problems

Data Indicator Stays Lit

If you’re downloading additional typef aces, too many can ov erload the printer’ s memory, causing the printer to reset and lose information previously downloaded to RAM or to hard disk. Make sure you have enough printer memory for the additional typefaces. Additional memory (RAM) is available and easily installed. Contact your QMS vendor for information on RAM upgrades (SIMMs). See chapter 6, “Printer Options,” in installation inst ructi ons.

On the optional AppleTalk network, Macintosh comput ers sometimes interfere with each other. If this happens often, reinstall the LaserWriter and Laser Prep files to reset the printer. If neither of these files is the problem, contact your QMS vendor.

Paper Jam Message Stays On

Reference

guide for

If a PAPER JAM message displays in the control panel message window, open the printer and clear the jam. If the message is still there, try opening and closing the printer’s top cover again.

Is the toner cartridge installed in the printer? The printer does not tell you that the toner is absent. It will power up, and either jam at the Fuser, or print a blank page.

As a last resort, try turning the printer off and on (this causes jobs to be lost).

QMS 1060E Print System Operati on6-16

Emulation Problems

PostScript Level 1

If you are using a Level 1 driver in your application and you have trouble printing PostScript files, try printing the files w ith the PostS c ript level set to Level 2 (Administration/Emulations/PostScript menu). See chapter 4, “Printer Configuration,” of the tion.

Reference

Output Problems

600x600 dpi Printing Unavailable

If you’ve configured the printer from the control panel to print at 600x600 dpi resolution but the printer continues print ing at 300x300 dpi (Administration/Engine/Def Resolution menu), you may need additional memory alloca ted t o the frame buffe r or you may need to add additional RAM (SIM Ms).

Emulation Problems

guide for more informa-

To allocate the correct amount of memory, use the Administ ration/ Memory/Frame Buffer menu. See chapter 4, “Printer Configuration,” in

Reference

the chapter 6, “Printer Options,” in the

for more informat ion. To instal l addit ional RAM, see

Binary Data Printing Problem

If binary data is not being interpreted correctly or if your binary print job doesn’t print, check that PS Protocol is set to the Binary or Binary Fixed mode in the following menus:

Administration/Communications/Serial

Administration/Communications/Parallel

Administration/Communications/Network 2

Troubleshooting

Reference

guide.

menus

6-17

Output Problems

Administration/Communications/LocalTalk (if installed)

Ethernet Interface Printing Problem

If you have trouble connecting and configuring your Etherne t interface, check the following:

Is the printer connected to the network?

Is the printer plugged in, turned on, and correctly configured?

Do the printer start-up and stat us pag es list the interf ace? Is the configuration informa tion correct?

Is the interface enabled ?

Is the appropriate protocol (or protocols ) enabled?

Are all printer and protocol addresses configured correctly?

Blank Page

If a blank start-up page ejects or blank pages come out during a printing job, chec k for an empty, absent, or defective toner cartridge.

» Note:

toner cartridge is not installed in the QMS 1060E Print System, so you need to manually check to make sure the cartridge is installed.

Make sure you have broken the tab on the side of the toner cartridge and removed the sealing tape.

Check to ensure that you are not using perforated paper or 3-hole punched paper. This type paper is not recommended for your printer.

Remember that there is no automatic notification if the

QMS 1060E Print System Operati on6-18

Output Problems

End-of-Document (EOD) Command Problems

The information in this section is intended to assist you in recognizing and fixing EOD problem s.

If you add an EOD command to your file and the EOD comm and prints on your job, you may need to set the end job mode on the printer's control panel. See “Setti ng the End Jo b Mode for the Serial and Parallel Protocols” in chapter 5, “Addit ional Te ch nical Information,” of the

If your QMS Crown printe r is not interpret ing t he sel ected EOD command correctly for your print job, then do the follow ing:

- Check the syntax and spelling of the EOD command in your file or network job separator, depending on your environment.

- Check that the end job mode on the printer's control panel and the EOD command in your file or network job separato r, depending on your environment match.

- Check with your system administrator or applications development department to ensure that you are using the standard EOD command for your organization .

Reference

for more informat ion.

If the End Job Mode option is set to None, and if an EOD com mand is inserted between each print job, the EOD comm ands may cause the printer to select the incorrect emulation or to print the EOD command on your print job.

Multiple Pages Problem

If you’re experiencing unexpected results when printing multiple pages, try turning collation Off (Ope rator Cont rol/ Colla tion menu) so that the memory used for compressed pages can be released after it has been used. See chapter 4, “Printer Configurat ion, ” in the for more informat ion on collat ion .

Troubleshooting

Reference

guide

6-19

Output Problems

NetWare Banner Page Job Does Not Print

If you experience problems when printing a job using NetWare with a banner page, change the Administration/Com mu nicati ons/Ne twork 2/ CrownNet/PS Protocol value to QBinary or QBina ry Fixed.

Not All Pages Print

Check the cable connecting the printer and the host. You could have the wrong kind of cable, or your printer may not be configured for the correct cable and port.

Make sure no one pressed the Cancel key while your job was printing.

Check the control panel message window to see if the cassette or multipurpose tray is out of paper.

Check to see if a jam has occurred during the print job.

Orientation P roblem

If you have manually set the orientation (landscape or portrait) through the control panel and your image doesn’t print correctly, you may be experiencing an orientation problem . The preferred method to set orientation is through your application.

PostScript Error with Error Han dler Enabled

If you receive a PostScript error when printing a file that previously printed correctly on another PostScript printe r, check the “Other Problems” section that follows for a solution. If no solution is found, then call your QMS vendor for additional error information.

If you receive a PostScript error when printing a new file from a new application, check the “Other Problems” se ction that follow s for a solution. If no solution is fou nd, see the

guage Reference Manual

Addison-Wesley, 1990, ISBN 0-201-18127-4), or call your QMS vendor for additional error informat ion.

(Adobe System s, Inc. , Readi ng, MA:

QMS 1060E Print System Operati on6-20

PostScript Lan-

General Printer Problems

No Start-up Page

If no start-up page prints, check the following: 1 Is the printer on line? 2 Has the start-up page been disabled? Use the print er control

panel or the PS Executive Series Utilit ies to make sure the startup page is on. If the start-up page is turned on, go to step 3.

3 Turn the printer off and back on again. From a cold start, it takes

a minute for the printer to warm up. Be sure you wait long enough for a start-up page before suspecting a problem.

4 Check to be sure the paper cassette is in place and that there is

paper in it. 5 Open the front cover of the printer and check for a media jam. 6 Make sure a toner cartridge is installed. If you have not solved the problem, open the front cover of the printer.

Hold your hand just close enough to the fixing assembly to tell whether the rollers are hot; then, with this information ready, call your QMS vendor for help.

Advanced Status Pag e Won't Prin t

When there are too many fonts downloaded to the print system, the advanced status page, if selected, won’t print. Do one of the following to correct this problem:

Decrease the number of fonts that you are downloading. When

downloading a large number of fonts, packet them in smaller

groups for downloading. (For example, instead of downloading 8

fonts at one time, download only 4.)

Remove some of the downloaded fonts from the print system.

Use the PS Executive Utilities appl icati on or QMS Document

Option Commands to remo ve the unused fonts.

Troubleshooting

6-21

Disk Problems

Printer Resets

Occasionally, Macintosh applications interf ere with each other. Applications send a printer prep file to the printer at the beginning of each document. Other prep files cannot be sent without resetting the printer. Monitor your activities to see if there is a correlation between your use of a certain driver version and the printer resetting. If so, contact the application develop er.

Downloading too many typefaces can overload the printer's mem ory and cause the printer to reset. Additional mem o ry (RAM) or an optional hard disk is available and easily installed. Contact your QMS vendor for information on RAM upgrades. See chapter 6, “Printer Options,” of the

If the printer resets in other circumstances, call your QMS vendor for service.

Reference

Disk Problems

guide.

IDE Internal Hard Disk Not On Line

If DISK ONLINE does not appear on the start-up or status page, check the IDE-SCSI ribbon cable connection to the IDE-S CSI board and to the IDE internal hard disk. (See chapter 6, the “Printer Option s” section in

» Note:

may have a defective disk drive or IDE-SCSI board. Contact your QMS vendor. See the list of phone numbers in appendix A, “QMS Customer Support.”

If your printer has only the standard memory, then you need to enable disk swapping. See chapter 4, “Print er Conf iguration, ” in

Reference

the through the Administ rati on/M em ory/E na ble Disk S wap me nu.

Reference

If these cable connections are properly seated, then you

guide for information on how to enable th is option

QMS 1060E Print System Operati on6-22

guide for information .)

Font Probl ems

External SCSI Hard Disk Not On Line

If DISK ONLINE does not appear on the start-up or status page,

check the hard disk cable connections to the hard drive and to the

SCSI interface port on the back of the printer. (See your hard disk

drive documentation for more information.)

Is the hard disk turned on? Check that the Pow er indicato r is on.

Did you turn on the hard disk before you turned on the printer.

Always turn the hard disk on first, and then turn the printer on.

Is the SCSI ID set for one of the reserved positions? Do not use

the reserved positions 7, 8, and 9. Make sure each device on the

SCSI chain has a unique address.

Did you terminate a hard disk in the middle of the chain? There

should be only one terminated disk in the chai n, and it should

physically be the last disk in the chain. (See your hard disk drive

instructions for more inf ormat ion.)

Font Problems

Can't Do wnlo ad Fonts

If you experience problems with fonts not downloading correctly, the printer may have run out of memory while downloading the fonts, macros, or patterns. You can do one of the following to increase printer memory:

Add more printer memory , which automatically increases the Disk

Cache client’s size. See chapte r 6, “Printer Options,” of the

Referenc

Take any memo ry, if available and not being used by other cli-

ents, and add it to the Administration/Memory/K Mem Disk Cache

client.

Troubleshooting

e guide for information on instal ling S IM M s.

6-23

Font Probl ems

▲ Caution:

familiar with adjusting memory client’s values. Incorrect use of this option could cause the system to operate incorrectly.

Decrease the number of fonts that you are downloading. When downloading a large number of fonts, packet them in smaller groups for downloading. (For example, instead of downloading 8 fonts at one time, download 4.)

If your printer has an optional hard disk and if Administration/ Memory/Enable Disk Swap is set to On, then any extra memory is distributed to all clien ts.

This option should be used only by individuals who are

Can't Access Fonts

Have you recently performed a system upgr ade (rel ease 2.0 or later firmware) on your QMS 1060E Print System , an d are now unable to access you r downl oa ded fonts?

When you perform a system software upgrade (release 2.0 or later firmware) on your QMS 1060E Print System, some fonts downloaded on the hard disk are copy protected and must be redownloaded in order for the printer to recognize them. See your font documentation for downlo ading inst ructi ons.

Intellifont Fonts Don't Appear on Status Pag e

If the Intellifont fonts don’t appear on the printer start-up page and the advanced status page, check the following:

Are the controller board connectors firmly seated?

Is the SIMM installed in the correct socket?

Is the SIMM installed correctly?

» Note:

See chapter 6, “Printer Options,” in the Reference guid e, for

instructions on how to install the Intell ifon t option.

If you have a problem you cannot resolve, contact your QMS vendor.

QMS 1060E Print System Operati on6-24

Print Quality Problems

General

Print quality problems are those related to the appearance of the pages you print. Print quality problems include white lines on the page, uneven blacks, and other print distortions.

If you have problems with the quality of your printed pages, try the following:

Check the print density setting on the Administration/Engine/Print

Density menu. Change the setting, and try printing another page.

If the TONER OUT message is on and the printer continues to

print, try distributing the toner to improve print quality. If the print

quality does not improve, replace the to ner cartridge.

Remove the toner cartridge and rock it several times from side to

side. The toner can settle, and this procedure redistributes the

toner. Reinsert the cartridge and try printing again.

Print Qua lit y Problems

Place a service call to your QMS vendor.

Specific

Listed below are several print quality problems with possible solutions. Try the solutions in the sequence given. If the solutions listed do not solve the problem, place a service call to your QMS vendor.

Troubleshooting

6-25

Print Qua lit y Problems

Black Image (Entire Page)

Printout Too Dark

1 The toner car-

tridge may be defective. Remove it and install a new toner cartridge, if needed.

2 Your print er may

need a service check. Contact your QMS vendor.

1 Decrease print

density by adjusting the print density through the control panel via the Administration/Engine/Print Density option.

2 If step 1 doesn’t

solve the problem, install a new toner cartridge.

QMS 1060E Print System Operati on6-26

Toner Smudges

Print Qua lit y Problems

If the toner smudges are only on the front of the page, perform steps 1 and 2.

1 Distribute the toner.

2 Check to make sure the

toner is not defective.

3 If steps 1 and 2 above do

not solve the problem install a new toner cartridge.

If toner smudges are also on the back of the page, the image transfer roller may be dirty. Open the printer once and close it again to clean the roller.

Troubleshooting

6-27

Print Qua lit y Problems

Printout Too Light

3 Remove the toner cartridge and rock it as you would when

4 The toner cartridge may be def ective. Install a new tone r

1 Check that Conserve

Toner is set to Off in Administration/Engine/ Conserve Toner.

2 Increase the print density

by adjusting the print density through the control panel via the Administration/E ngine/Pri nt Density option.

installing a new cartridge. This redist ribut es toner inside the cartridge. Then, reinstall the cartridge.

cartridge.

QMS 1060E Print System Operati on6-28

Blurred Background

Offset (Double) Image

Print Qua lit y Problems

The toner cartridge may be defective. Install a new ton er cartridge, if needed.

Troubleshooting

The photoconductive drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum.

6-29

Print Qua lit y Problems

Uneven Print Density

Irregular Print

1 Remove the tone r car-

tridge and rock it as you do before installing a new cartridge. This redistributes toner inside the cartridge. Reinstall the cartridge.

2 If step 1 does not solve

the problem, install a new toner cartridge.

The paper being used may have absorbed moisture (perhaps due to high humidity or having water spilled on the paper supply). Toner does not adhere well to paper at the positions where it has become wet. Replace the paper in the tray or cassette with dry paper, and retest for irregular print.

QMS 1060E Print System Operati on6-30

White (or Black) Stripes

White (or Black) Bands

Print Qua lit y Problems

1 The window glass of the

Print Head ma y be dirt y. Clean the glass as described in chapter 4, “Printer Care,” of this manual.

2 The toner cartridge may

be defective. Inst all a new toner cartridge, if needed.

Troubleshooting

The toner cartridge may be defective. Install a new ton er cartridge, if needed.

6-31

Placing a Service Call

Repeated Flaws

2 The photoconductive drum inside the toner cartridge may

3 The toner cartridge may have been exposed to too much

1 The photoconductive

drum inside the toner cartridge may be dirty. Open the printer once and close it again to clean the drum.

have a scratch on it. Install a new toner cartridge and test the print a gain.

light from external so ur ces. Inst all a new toner cartridge and test the print again.

Placing a Service C all

If you have a problem you cannot resolve, contact your QMS vendor. Your QMS vendor is best equipped to handle most problems you may encounter. If you cannot get service from your vendor, see appendix A, “QMS Customer Support.”

If you have technical questions your QMS vendor is unable to answer, you may call QMS Customer Techn ical Assurance. See appendix A, “QMS Customer Support,” for informat ion.

QMS 1060E Print System Operati on6-32

QMS Customer Support

In This Chapter . . .

Sources of customer support

QMS world-wide offices

Sources of Support

Several sources of help and information are availa ble, dependin g on the type of help you need:

Your QM S Ven do r

Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has speci ally trai ned service technicians available to answer questions, and the equipment to analyze your printer problems.

Your Ap plication Vendor

Often, “printing” problems ha ve more to do with the application being used than with the printer. In this case, the application ma nufa cturer is the best source of help.

Q-FAX

Q-FAX, a QMS information retrieval service, provides appl icati on notes, technical support notes on comm on print ing proble ms, and information about printer sp ecifi catio ns, opt ions, accessories, consumables, and prices.

In the United States and Canada, call (800) 633-7213 to reach QFAX. In all other countries, call (334) 633-3850. Have your fax number handy when you call (or place the call from your fax machine's handset).

You can choose to have either a directory (a list of currently available documents on a particular topic) or a specific docum ent sent to you. The first time you call, request the directory (press 2 on your phone or fax keypad when prompted). Then call back to request sp ecific documents. You can order up to three documents per call.

QMS 1060E Print System Operat ionA-2

Sources of Support

The QMS Corporate Bulletin Board System

The QMS Corporate Bulletin Board Sy stem (BBS ) contains te chnical support notes, application not es, drivers, pat ches, and ut ilities, and you may leave technical questions not requi ring an immedi ate response on electronic mail for the Sysop (System Operator).

The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600, and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM , YMODEM, and ZMODEM capabilities. Contact the QMS Customer Response Center for more information about the bulleti n board.

CompuServe

Through CompuServe, you ask general (non-technical) question s, share information with other users, and access printi ng information and programs. When you use CompuServe type go qmsprint↵ to go directly to the forum where QMS is located.

The QMS library section contains appli catio n notes, printer drivers, utilities, technical information, and announcement files.

Internet

The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general information about QMS.

You can access the QMS server via any one of the many web viewers available to Internet users. If you don’t have access to a web viewer, we recommend the NC SA Mo sa ic web viewer (Mosaic i s at ftp.ncsa.uiuc.edu ). The QMS home page is at http://www.qms.com/. The QMS ftp resource is ftp.qms.com.

QMS Customer Support

A-3

Sources of Support

QMS Customer Response Center (CRC)

The QMS Customer Response Cent er is available from 7 a.m. to 6 p.m., Central Standard Time, at (334) 633-4500 (US). You can also fax questions to the CRC at (334) 633-3716 (US). Please indicate whether you would like a faxed or a phoned reply.

If you call for assistance, have the following information ready so our technicians can help you more quickly:

Your phone number, fax number, and shippin g address

A description of the problem

The printer model and serial numb er

The type of host computer you are using

The type and version of operating system you are using

The interface you are using, and, if serial, the protocol

The application and version you are using

The emulation you are using

Your print er firm ware versi on (listed on the stat us and start-up pages)

QMS 1060E Print System Operat ionA-4

Sources of Support

QMS National Service

If you have a problem you cannot resolve, contact QMS National Service. You may need to contact QMS National Service for the following

type of message (where

is the error number):

CALL FOR SERVICE ENGINE ERROR

Phone Numbers

(800) 762-8894 Service information and maintenance pricing for QMS

and other manufacturers printer’s

(800) 858-1597 On-site service a nd depot repair information

7 a.m. to 7 p.m. Central Time

(334) 633-4300 Extension 2530

» Note:

The above numbe rs are valid in the United States. To contact QMS in other countries, see the “QMS World-wide Offices” section later in this appendix.

Spare parts ordering and informati on 8 a.m. to 5 p.m. Central Time

QMS Customer Support

A-5

QMS World- wide Offices

QMS World-wide Offices

United States/ Latin America

Asia-Pacific QMS Asia-Pacific

Canada QMS Canada, Inc.

Europe, Middle East, Africa

QMS, Inc. One Magnum Pass Mobile, AL 36618 (334) 633-4300

Product Information: (800) 523-2696 OEM Information: (800) 631-2692 Consumables: (800) 777-7782 Fax: (334) 633-4866 E-mail: info@qms.com Latin America Fax: (334) 639-3347

Melbourne 61 (3) 899 5777 Sydney 61 (2) 901 3235 To kyo (81) (3) 3 437 4030

9630 Rte. Tr ans-Canadienne Saint-Laurent, Québec H4S 1V9 Telephones: (514) 333-5940, (800) 361-3392 Fax: (514) 333-5949 National Service: (800) 268-4969 National Service Fax: (905) 673-7676

Offices in Ottawa, Québec City, Toronto, and Vancouver Düsseldorf (49) 211/596 1333

London (44) (1) 784 442255 Maarssen (31) 3465 51 333 Paris (33) (1) 4107 9393

Stockholm (46) (8) 725 5680

QMS 1060E Print System Operat ionA-6

Index

10BaseT (GS)4-2 10Base2 (GS)4-2 3 hole punched paper (O)6-18

Selecting size (R)4-70

Accessing the configuration menu

(R)4-5

Accessing the Kanji fonts (R)6-26 Accessories

See printer options

Active Jobs

Status message (O)6-7

Adjust Inputbin Bin

Status message (O)6-7

Administration menu (R) 4- 5

Disk Operations (R)4-53 Memory (R)4-71 Passwords (R)4-79

Legend

Getting Starte d Operation

Reference

manual

Adobe

PageMaker (R)6-51 PhotoShop (R)6-53 Separator (R)6-51

Advanced printing features

High-resolution printing (O)5-4 Memory (O)5-5

Advanced status page won’t print

(O)6-21

Albertus (R)6-22 Aldus (R)6-53

Freehand (R )6-51 PageMaker (R)6-51 PrePrint (R) 6-5 1

Aligning image (R) 2-3 Allocating memory (R)4-71 ANSI ASCII symbol set (HP-GL)

(R)3-10

Antique Olive (R)6-2 2 Apple Macintosh checklist (O)6-14 AppleTalk (R)G-1

Connection (R)6-45 See also LocalTalk Testing communication (R)6-52 Troubleshooting (O)6-14

Application (R)G-1

Macintosh (R)6-51, (R)6-52 Notes, QMS (GS)3-12 PC (GS)3-12

ASCII (R)G-1 Automatic jam recovery (GS)1-13 Avant Garde Gothic

ITC Avant Garde Gothic (R)3-3

Legend

Getting Starte d Operation

Reference

manual

Selecting size (R)4-70

Baud (R)G-2

Rate (R)G-2

Binary data printing problem (O)6-17 Bit (R)G-2 Bitmap (R)G-2 Bitmapped font (R)3-5 Black image (O)6- 26 Black image, entire page (O)6-26 Blank pages, printing (O)6-18 Blurred background (O)6-29 BNC connection (GS)4-2 Bookman

ITC Bookman (R)3-3

Buffer (R)G-2

Spooling (R)5-19

Bulletin board, QMS (GS)3-12,

(GS)A-3, (O)A-3, (R)A-3

Byte (R)G-2

Cable pinouts

IBM PC/AT (R)B-13 IBM PC/XT (R)B-13

Cabling

Ethernet interface (GS)4-2 LocalTalk (R)6-46 Macintosh (R)6-46 PC interface (GS)3-3

Calibration page (R) 4- 8 7

Special pages (R)4-87

Can’t access fonts (O)6-24 Can’t download fonts (O)6-23 Canadian users

Statement (R)D-4

I-2 QMS 1060 E Print System—Master Index

KONICA MINOLTA QMS 1060E Operation Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

QMS 1060E Print System Operation

Contents

Index

Introduction

About This Manual

Introduction

Typographic Conventions

Consumables

Introduction

Preventing Print Media Jams

Loading the 500-Sheet Cassette

Loading the Multipurpose Tray

Envelopes: S pecial Considerations

Labels: Special Considerations

Letterhead and Memo Paper: Special Considerations

Transparencies: Special Considerations

Thick Pap er o r Card Stock

About Toner Cartridges

Installing and Storing the Toner Cartridge

Toner Cartr idge Life

Extending Toner Cartrid ge Life

Replacing a Toner Cartridge

Advanced Printing Features

Introduction

Chaining Cassettes

How to Chain Cassettes

Collating Outp ut

Chunk Collation

Advantages of Collation

Collating PCL 5 Files

Working with Status Pages

Identifying a Status Pag e Typ e

Printing a Status P age

Cancelling/Ending Print Jobs

Cancelling a Print Job

Ending a Print Job

Printer Maintenance

Introduction

Handling the Printer

Cleaning the Printer

Cleaning Guid elines

Cleaning the Outside of the Printer

Cleaning the Inside of the Printer

Print Quality

Introduction

About Print Density

About Gamma Correction

About Halftone Types

High-Resolution Printing

Setting t he Reso lution

How Mu ch Memory D o You Need ?

Troubleshooting

Introduction

Automatic Jam Recovery

Clearing Media Jams

Locating Print Media Jams

Clearing Inside Upper U nit Area Jams

Clearing Cassette Area Jams

Clearing Multipur pose Tray Area Ja ms

Clearing Output Tray Jams

Status Messages

Service M essages

HP-GL Error Codes and PCL Error Codes

Printer Problem Checklist

IBM PC and Compatible Computer Checklist

Apple Macintosh Checklist

Control Panel Problems

Data Indicator Stays Lit

Paper Jam Message Stays On

Emulation Problems

PostScript Level 1

Output Problems

600x600 dpi Printing Unavailable

Binary Data Printing Problem

Ethernet Interface Printing Problem

Blank Page