Kodak X-Omat, Multiloader 700 User manual

SERVICE BULLETIN

KODAK X-OMAT Processor

Eastman Kodak Company, Health Imaging, Customer Support Operations, Rochester, New York 14650

SERVICE BULLETIN NO. 252

August 1996

3053 Kodak Multiloader 700

3058 Kodak X-Omat Multiloader 300

3443 Kodak Multiloader 700 Plus

New Procedure When Calling Film Handling TAC

The Telephone Assistance Center (TAC) serves several functions. It collects data on machine performance, failure
modes, problem solutions, and most importantly it provides immediate technical information to the field.

To keep our database current, we need to better track machine problems and the solutions that ultimately correct those
problems. There are two ways that you can help us to track this information. When you place your initial call to
TAC, please provide the unit’s identification number. If you place a subsequent call, please provide the problem
number that was assigned when you placed the initial call.

Unit Identification (Initial Call)

When you place a call to TAC, the operator will ask you for your access code. This is the “DL” number you received
after training. Beginning immediately the operators will also ask you for the
unit you are calling about. (They may accidently ask for the “K” number, but it is the service code and serial number
that is needed.) The service code for the Kodak Multiloader 700 is 3053, the service code for the Kodak Multiloader
700 Plus is 3443, and the service code for the Kodak X-Omat Multiloader 300 is 3058. Both the service code and the
serial number for the Multiloaders can be found on the first line of the unit’s identification label.

KODAK X-OMAT Multiloader 700

Service
Code 3053

208 / 240 V~ 60 HZ
REQUIRED

LISTINGS

Serial
Number 5432

1 ø

MADE IN GERMANY BY
AKTIENGESELLSCHAFT
7000 STUTTGART 60

FEDERAL REPUBLIC OF GERMANY

service code and serial number for the

2 . 2 A

919 0831 KISL

© Eastman Kodak Company 9B8348

Example: You are working an a Kodak Multiloader 700, serial number 5432, and you need to call TAC for the first

time. When you are asked by the operator for the service code and serial number or the problem number,
you should reply with: “I have the service code and serial number, 30535432.”

Note

Please remove the “K” number labels from the Multiloaders, as these numbers will no longer work in our system.

Tracking Open Problems (Subsequent Calls)

Before the TAC operator transfers you to the Service Engineers, he or she will assign you a problem number for the
call (example: 01234567). This number is important to our tracking system. We use this number to tie calls together
for the history of an on-going problem. Please write this number down and use it when placing any additional calls
to TAC regarding the same unit with a continuing problem. This number will be used to bring up the open call logs
within our system.

Example: You are working on the same machine as above, Kodak Multiloader 700, serial number 5432, and you

are calling TAC to either confirm the repair or obtain more information. When you are asked by the
operator for the service code and serial number or problem number you should reply: “I have a problem
number, 01234567.”

Reminder:

When installing a Multiloader, please complete and send us the
unit, customer, and general site information in our database.

Thank you for helping us to track Multiloader performance.

Installation Reply Form so that we can record the

Larry Willoughby
Service Engineer
Customer Equipment Service

For More Information:

U.S. Distributors Contact:

Film Handling TAC

U.S.:1-800-822-1414

Kodak and X-Omat are trademarks.

sb080196_252.doc

Printed in USA

9B8348

EASTMAN KODAK COMPANY

HEALTH IMAGING

● ROCHESTER, N.Y. 14650