Kenmore Elite 21 cu. ft. Upright Freezer, Elite 18 cu. ft. Chest Freezer, Elite 17 cu. ft. Upright Freezer, Elite 22 cu. ft. Chest Freezer Owner's Manual
Use & Care Guide
Manual de Uso y Cuidado
Guide d’utilisation et d’entretien
English / Español / Français
Models/Modelos/Modèles: 253.17202*, 17802*, 27002*, 27003*, 27009*, 27702*
Kenmore Elite
Freezer
Congelador
Congélateur
P/N A01062101 (1408)
Sears Brands Management Corporation
Homan Estates, IL 60179 U.S.A.
www.kenmore.com
www.sears.com
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
www.sears.ca
®
®
Record Model/
Serial Numbers
Important Safety
Instructions
Please read and save
these instructions
This Use & Care Guide provides specic
operating instructions for your model. Use
your unit only as instructed in this guide.
These instructions are not meant to cover
every possible condition and situation that
may occur. Common sense and caution must
be practiced when installing, operating, and
maintaining any appliance.
Please record your model and serial
numbers below for future reference. This
information is found on the serial plate
located inside the appliance compartment.
Model Number:
or
Serial Number:
Purchase Date:
253.
IMPORTANT
Use only soap and water to clean
serial plate.
Safety Precautions
Do not attempt to install or operate your unit
until you have read the safety precautions
in this manual. Safety items throughout this
manual are labeled with a Danger, Warning,
or Caution based on the risk type.
Denitions
This is the safety alert symbol. It is used to
alert you to potential personal injury hazards.
Obey all safety messages that follow this
symbol to avoid possible injury or death.
DANGER
DANGER indicates an imminently
hazardous situation which, if not avoided,
will result in death or serious injury.
WARNING
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION
Table of Contents
Record Model/Serial Numbers.....................2
Important Safety Instructions.......................2
Warranty Information.................................4
Master Protection Agreements....................5
First Steps.................................................6
Energy-Saving Tips.....................................8
Setting the Temperature Control.................8
Optional Features.....................................9
Care & Cleaning........................................12
Power/Freezer Failure..............................14
Before You Call........................................14
CAUTION indicates a potentially
hazardous situation which, if not avoided,
may result in minor or moderate injury.
IMPORTANT
Indicates installation, operation, or
maintenance information which is
important but not hazard-related.
WARNING
Please read all safety instructions before
using your new appliance.
For Your Safety
• Do not store or use gasoline or other
ammable liquids in the vicinity of this or
any other appliance. Read product labels
for warnings regarding ammability and
other hazards.
• Do not operate the unit in the presence of
explosive fumes.
2
Important Safety Instructions
• Remove and discard any spacers used to
secure the shelves during shipping. Small
objects are a choke hazard to children.
• Remove all staples from the carton.
Staples can cause severe cuts and also
destroy nishes if they come in contact
with other appliances or furniture.
Child Safety
Destroy or recycle the carton, plastic bags, and
any exterior wrapping material immediately
after the unit is unpacked. Children should
never use these items to play. Cartons covered
with rugs, bedspreads, plastic sheets or stretch
wrap may become airtight chambers and can
quickly cause suocation.
Proper Disposal of your Appliance
Risk of child entrapment
Child entrapment and suocation are not
problems of the past. Junked or abandoned
appliances are still dangerous – even if they
will sit for “just a few days.” If you are getting
rid of your appliance, please follow the
instructions below to help prevent accidents.
Before you throw away your old unit:
• Remove door.
• Leave shelves in
place so children
may not easily
climb inside.
• Have refrigerant
removed by a
qualied service technician.
IMPORTANT
Your old unit may have a cooling system that
used CFCs or HCFCs (chlorouorocarbons
or hydrochlorouorocarbons). CFCs and
HCFCs are believed to harm stratospheric
ozone if released to the atmosphere.
Other refrigerants may cause harm to the
environment if released to the atmosphere. If
you are throwing away your old unit, make
sure the refrigerant is removed for proper
disposal by a qualied technician. If you
intentionally release refrigerant, you may be
subject to nes and imprisonment under the
provisions of environmental legislation.
WARNING
These guidelines must be followed to
ensure that safety mechanisms in this
unit will operate properly.
Electrical information
• The appliance must be plugged into its
own dedicated 115 Volt, 60 Hz., AC only
electric outlet. The power cord of the
appliance is equipped with a three-prong
grounding plug for your protection against
electrical shock hazards. It must be
plugged directly into a properly grounded
three-prong receptacle. The receptacle
must be installed in accordance with local
codes and ordinances. Consult a qualied
electrician. Do not use an extension cord
or adapter plug.
• Immediately repair or replace any power
cord that becomes frayed or damaged.
• Never unplug the appliance by pulling
on the power cord. Always grip the
plug rmly, and pull straight out from
the receptacle to prevent damaging the
power cord.
• Unplug the appliance before cleaning
and before replacing a light bulb to avoid
electrical shock.
• Performance may be aected if the
voltage varies by 10% or more. Operating
the unit with insucient power can
damage the motor. Such damage is not
covered under the warranty.
• Do not plug the unit into an outlet
controlled by a wall switch or pull cord to
prevent the appliance from being turned
o accidentally.
• Avoid connecting unit to a Ground Fault
Circuit
Interruptor
(GFCI).
3
Grounding type wall receptacle
Do not, under
any circumstances,
cut, remove,
or bypass the
grounding prong.
Power cord with
3-prong grounded plug
Warranty Information
Kenmore Elite Limited Warranty
When installed, operated and maintained according to all instructions supplied with the
product, if any non-consumable part of this appliance other than the sealed refrigerant
system fails due to a defect in material and workmanship within one year from the date
of purchase, call 1-800-4-MY-HOME® to arrange for free repair. This coverage applies for
only 90 days from the date of purchase if this appliance is ever used for other than private
family purposes.
If the sealed refrigerant system is defective within ve years from the purchase date, call
1-800-4-MY-HOME® to arrange for free repair. This coverage applies for only one year from
the date of purchase if this appliance is ever used for other than private family purposes.
This warranty covers only defects in material and workmanship. Sears will NOT pay for:
1. Expendable items that can wear out from normal use, including but not limited to
lters, belts, light bulbs, and bags.
2. A service technician to instruct the user in correct product installation, operation
or maintenance.
3. A service technician to clean or maintain this product.
4. Damage to or failure of this product if it is not installed, operated or maintained
according to the all instructions supplied with the product.
5. Damage to or failure of this product resulting from accident, abuse, misuse or use
for other than its intended purpose.
6. Damage to or failure of this product caused by the use of detergents, cleaners,
chemicals or utensils other than those recommended in all instructions supplied with
the product.
7. Damage to or failure of parts or systems resulting from unauthorized modications
made to this product.
Disclaimer of implied warranties; limitation of remedies
Customer’s sole and exclusive remedy under this limited warranty shall be product repair as
provided herein. Implied warranties, including warranties of merchantability or tness for
a particular purpose, are limited to one year or the shortest period allowed by law. Sears
shall not be liable for incidental or consequential damages. Some states and provinces do
not allow the exclusion or limitation of incidental or consequential damages, or limitation
on the duration of implied warranties of merchantability or tness, so these exclusions or
limitations may not apply to you.
This warranty applies only while this appliance is used in the United States or Canada.
This warranty gives you specic legal rights, and you may also have other rights which vary
from state to state.
Sears, Roebuck and Co., Homan Estates, IL 60179
Sears Canada Inc., Toronto, Ontario, Canada M5B 2B8
4
Master Protection Agreements
Congratulations on making a smart purchase. Your new Kenmore® product is designed
and manufactured for years of dependable operation. But like all products, it may
require preventive maintenance or repair from time to time. That’s when having a Master
Protection Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life of your new product. Here’s
what the Agreement* includes:
• Parts and labor needed to help keep products operating properly under normal use, not
just defects. Our coverage goes well beyond the product warranty. No deductibles, no
functional failure excluded from coverage – real protection.
• Expert service by a force of more than 10,000 authorized Sears service technicians,
which means someone you can trust will be working on your product.
• Unlimited service calls and nationwide service, as often as you want us, whenever you
want us.
• “No-lemon” guarantee – replacement of your covered product if four or more product
failures occur within twelve months.
• Product replacement if your covered product can not be xed.
• Annual Preventive Maintenance Check at your request – no extra charge.
• Fast help by phone – we call it Rapid Resolution – phone support from a Sears
representative on all products. Think of us as a “talking
owner’s manual”.
• Power surge protection against electrical damage due to power uctuations.
• $250 Food Loss Protection annually for any food spoilage that is the result of
mechanical failure of any covered refrigerator or freezer.
• Rental reimbursement if repair of your covered product takes longer than promised.
• 25% discount o the regular price of any non-covered repair service and related
installed parts.
Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule
service. You can call anytime day or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you cancel for any reason
during the product warranty period, we will provide a full refund. Or, a prorated refund
anytime after the product warranty period expires. Purchase your Master Protection
Agreement today!
Some limitations and exclusions apply. For prices and additional information in the U.S.A.
call 1-800-827-6655.
* Coverage in Canada varies on some items. For full details call Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances, garage door openers, water
heaters, and other major home items, in the U.S.A. or Canada call 1-800-4-MY-HOME®.
5
First Steps
3” (75 mm)
3” (75 mm)
1” (25 mm)
This Use & Care Guide provides general
installation and operating instructions
for your model. We recommend using a
service or kitchen contracting professional
to install your appliance. Use the unit only
as instructed in this Use & Care Guide.
Before starting the appliance, follow these
important rst steps.
Location
• Choose a place that is near a grounded,
non-GFCI, electrical outlet. Do Not use an
extension cord or an adapter plug.
• For the most ecient operation, the unit
should be located where surrounding
temperatures will not exceed 110°F (43°C).
Temperatures of 32°F (0°C) and below
will NOT aect operation. Additional
compressor heaters are not recommended.
• Allow space around the unit for good
air circulation. Leave a 3” (75 mm)
space on all sides of the appliance for
adequate circulation.
3” (75 mm)
3” (75 mm)
3" (75 mm)
3"
(75 mm)
3" (75 mm)
NOTE
The exterior walls of the appliance may
become quite warm as the compressor
works to transfer heat from the inside.
Temperatures as much as 30°F warmer
than room temperature can be expected.
For this reason it is particularly important
in hotter climates to allow enough space
for air circulation around your unit.
Leveling
The unit must have all bottom corners resting
rmly on a solid oor. The oor must be strong
enough to support a fully loaded appliance.
NOTE
It is Very Important for your appliance to
be level in order to function properly. If
the unit is not leveled during installation,
the door may be misaligned and not close
or seal properly, causing cooling, frost, or
moisture problems.
To Level Upright Models:
After discarding crating screws, use a
carpenter’s level to level the unit from frontto-back. Adjust the plastic leveling feet in
front, ½ bubble higher, so that the door
closes easily when left halfway open.
To Level Chest Models:
If needed, add metal or wood shims
between foot pads and oor.
Cleaning (Prior to use)
• Wash any removable parts, the appliance
interior, and exterior with mild detergent
and warm water. Wipe dry. Do not use
harsh cleaners on these surfaces.
• Do not use razor blades or other
sharp instruments, which can scratch
the appliance surface when removing
adhesive labels. Any glue left from the
tape can be removed with a mixture of
warm water and mild detergent, or touch
the residue with the sticky side of tape
already removed. Do not remove the
serial plate.
6
First Steps
CAUTION
To allow door to close and seal properly,
DO NOT let food packages extend past
the front of shelves.
3. Once the inside surface snaps in
place, continue the process by rolling
the handle clip slightly outward
and pressing down rmly to snap
onto the outside surface. If installed
incorrectly, the handle clip will not
lay at.
To install the handle clips to the basket:
1. Place the basket on a rm,
at surface.
2. With the narrow side of the handle
clip on the inside of the basket, snap
the handle clip to the recessed area
in the basket.
Door Removal
If door must be removed:
1. Gently lay the unit on its back, on a
rug or blanket.
2. Remove 2 base screws and base panel.
3. Remove wire from clips on bottom of
cabinet if required.
4. Unplug connector, if required, by
holding the cabinet connector in place
and pulling the door connector out.
5. Remove bottom hinge screws.
6. Remove plastic top hinge cover.
7. Remove screws from top hinge.
8. Remove top hinge from cabinet.
9. Remove door and bottom hinge
from cabinet.
10. To replace door reverse the above
order, and securely tighten all screws
to prevent hinge slippage.
7
Energy-Saving Tips
• The appliance should be located in the
coolest area of the room, away from heat
producing appliances or heating ducts,
and out of direct sunlight.
• Let hot foods cool to room temperature
before placing in the unit. Overloading
the appliance forces the compressor to
run longer. Foods that freeze too slowly
may lose quality or spoil.
• Be sure to wrap foods properly, and wipe
containers dry before placing them in the
unit. This cuts down on frost build-up inside.
• Shelves should not be lined with aluminum
foil, wax paper, or paper toweling. Liners interfere with cold air circulation, making the
unit less ecient.
• Organize and label food to reduce door openings and extended searches. Remove as
many items as needed at one time, and close the door as soon as possible.
Setting the Temperature Control
Cool Down Period
• For safe food storage, allow 4 hours for
the unit to cool down completely. The
appliance will run continuously for the
rst several hours. Foods that are already
frozen may be placed in the unit after
the rst few hours of operation. Unfrozen
foods should NOT be loaded into the
appliance until the unit has operated for
4 hours.
• When loading the appliance, freeze only
3 pounds of fresh food per cubic foot of
space at one time. Distribute packages to
be frozen evenly throughout the unit. It is
not necessary to turn the control knob to a
colder setting while freezing food.
Electronic Temp Control (some models)
The electronic temperature control is
located outside of the unit. The temperature
is factory preset to provide satisfactory
food storage temperatures. To adjust the
temperature setting, press the ^ button for
a warmer temperature and the ˅ button for
a colder temperature on the control panel.
Allow several hours for the temperature to
stabilize between adjustments.
The unit is equipped with Flash FreezeTM, which
allows the temperature to be set as low as
-20ºF (-29ºC). Press the down arrow until -20ºF
(-29ºC) is displayed.
<
8
<
Optional Features
NOTE
Your appliance may have some, or all of
the features listed below. Become familiar
with these features, and their use and care.
Security Lock with Pop-Out Key
This security lock fastens the door snugly,
ensuring stored food is secure. To lock or
unlock the freezer, push the key into the lock
and turn. The key pops out of the lock after
it has been turned.
Express Chill
Express Chill can be enabled by entering
into the options menu on the control
panel and by pressing the “set” button
once the indicator is highlighted next to
“Express Chill”. The unit will be in Express
Chill mode for 72 hours and will show a
snowake indicator on the control panel
to indicate that it is in Express Chill mode.
To exit Express Chill mode, enter into the
options menu on the control panel, and
press the “set” button once the indicator is
highlighted next to “Express Chill”. Then the
snowake indicator will be removed from
the control panel, or Express Chill will end
automatically after 72 hours.
Control lock
Control lock can be enabled by entering
into the options menu on the control panel
and by pressing the “set” button once the
indicator is highlighted next to “control
lock”. A control lock icon will be displayed
on the control panel to indicate that the
control panel has been locked. To unlock,
press and hold the set button for 3 seconds.
The lock indicator will be removed from the
control panel, and the control panel will be
unlocked.
Power O
To shut cooling o to the unit and to turn o
the interior lights of the unit, enter into the
options menu on the control panel and press
and hold the “set” button for 3 seconds once
the indicator is highlighted next to “power
o”. “Power o” will be displayed on the
control panel to indicate that the unit is in
the power o mode. To turn power back on
to the unit, press and hold the “set” key for
3 seconds. The power o indicator will be
removed from the control panel, and the set
point of the unit will be displayed again.
Power Fail
If your unit has lost power, the control panel
will display “power fail” and the number of
hours that your unit has been without power,
up to a maximum of 50 hrs. The alarm will
sound until the condition is acknowledged
by pressing the set button or any other
button on the control panel.
Door Ajar
If your door has been left open for more
than 5 minutes, the control panel will display
“door ajar” and will sound an alarm until
the door has been closed or any button is
pressed on the control panel. If a button
on the control panel has been pressed but
the door has not been closed, “door ajar”
will continue to be displayed on the control
panel until the door has been closed.
Sabbath Mode
The Sabbath mode is a feature that disables
portions of the appliance and its controls in
accordance with observance of the weekly
Sabbath and religious holidays within the
Orthodox Jewish community.
To turn Sabbath mode on, press and hold
the “Options” button and “^” button for 5
seconds, after which “Sb” will be displayed
on the control panel indicating that the unit
is in Sabbath mode. To exit Sabbath mode,
press and hold the “Options” button and
“^” button for 5 seconds, after which the
display will return to the set point of the unit.
In the Sabbath mode, the High Temp
alarm is active for health reasons. If a high
temperature alarm is activated during this
time, for example, due to a door left ajar, the
alarm will sound for about 10 minutes. The
alarm will then silence on its own and a “high
9
Optional Features
temp” icon will be displayed on the control panel. The high temp icon will continue to display,
even if the door is closed, until Sabbath mode is exited and the icon reset.
For further assistance, guidelines of proper usage and a complete list of models with
the Sabbath feature, please visit the web at http:\\www.star-k.org.
NOTE
While in Sabbath mode, neither the lights nor the control panel will work until Sabbath
mode has been deactivated.
The unit stays in Sabbath mode after a power failure recovery. It must be deactivated with
the buttons on the control panel.
Temp Alarm
This feature is designed to provide a warning if the inside temperature reaches an unsafe
level. The temperature feature operates on household electricity. It will not function if
household electricity is interrupted.
To silence the alarm, press the set button next to the ALARM OFF indicator on the display
or any key on the control panel.
Electronic Temp Alarm
If a malfunction causes an unsafe temperature inside the unit, the high temp will display on
the control panel and the alarm will sound. To silence the alarm, press the set button next
to the “alarm o” indicator on the display or any key on the control panel.
Alarm Function Table
Except during power loss, the red alarm light illuminates whenever there is an alarm status.
Display Status Function Response
Cabinet temperature
is displayed.
Display is alternating
between temp and “Hi”.
Display is showing the
Door Ajar indicator.
Display is showing
“SY” “CE”.
Display is showing
“SY” “CF”.
Display is showing the
Power Fail indicator.
Normal Operation None
Express Chill None
Freezer temperature
too high
Door ajar Close door. Press ALARM OFF to
Operational error Contact service technician.
Operational error Contact service technician.
Power failure Press ALARM OFF to stop the
Make sure power is connected. Contact
service technician. Press ALARM OFF to
shut o audible alarm (beep).
stop audible alarm (beep).
audible alarm (beep).
10
Optional Features
Slide-Out Basket (some upright models)
A Slide-Out Basket (some models), located
at the bottom of the freezer, provides
separate storage space for items that are
dicult to store on freezer shelves. To
remove the basket, pull out and lift up.
Interior Light
The light comes on automatically when the
door is opened. To replace the light bulb,
turn the temperature control to OFF and
unplug the electrical cord. Replace the old
bulb with a bulb of the same wattage.
Adjustable Door Bins (some
upright models)
Adjustable door bins are located on the inside
on the freezer door and provide exible
storage space. The number of bins provided
varies by model.
Adjustable Interior Shelves
(some upright models)
Multi-position adjustable interior shelves
can be moved to any position for larger or
smaller packages. The shipping spacers that
stabilize the shelves for shipping may be
removed and discarded.
Smart BasketTM System
(some chest models)
This basket helps organize odd-shaped
items. To reach other packages in the
freezer, slide the basket aside or lift out.
Soft Freeze Zone (some upright models)
Soft Freeze Zone is specically designed
to maintain a higher temperature than the
rest of the freezer to store products such as
ice cream.
11
Care & Cleaning
Drain Plug
CAUTION
Damp objects stick to cold metal
surfaces. Do not touch interior metal
surfaces with wet or damp hands.
Some upright freezers are frost-free
and defrost automatically, but should be
cleaned occasionally.
Between Defrostings
To avoid frequent defrosting, occasionally
use a plastic scraper to remove frost. Scrape
with a pulling motion. Never use a metal
instrument to remove frost.
Defrosting
CAUTION
Freezer must be unplugged (to avoid
electrical hazard) from power source
when defrosting unit.
It is important to defrost and clean the
freezer when ¼ to ½ inch of frost has
accumulated. Frost may tend to accumulate
faster on the upper part of the freezer due
to warm, moist air entering the freezer when
the door is opened. Remove food and leave
the door open when defrosting the freezer.
To Defrost Upright Models with Defrost Drain:
• Remove the drain plug on the inside oor
of the freezer by pulling it straight out.
• To access external drain tube on models with
a base panel, rst remove the two screws
from the base panel. Locate the drain tube
near the left center under the freezer.
• Place a shallow pan under the drain
tube. Defrost water will drain out. Check
the pan occasionally so water does not
overow (see gure 1).
• A ½ inch garden hose adapter can be
used to drain the freezer directly into a
oor drain. If your model is not equipped
with an adapter, one can be purchased at
most hardware stores.
• Replace the drain plug when defrosting
and cleaning are completed. If the drain is
left open, warm air may enter the freezer.
Drain Tube
Drain Pan
Figure 1
To Defrost Chest Models with Defrost Drain:
• Place a shallow pan beneath the drain
outlet. Pull out the outside drain plug (see
gure 2). A ½ inch garden hose adapter
can be used to drain the freezer directly into
a oor drain (see gure 3). If your model is
not equipped with an adapter, one can be
purchased at most hardware stores.
Pan
Defrost
Figure 2
Hose
Adaptor
Defrost
Drain
Plug
Figure 3
12
Care & Cleaning
• Pull out the drain plug inside the freezer
(see gure 4). Defrost water will drain out.
Check pan occasionally so water does
not overow.
Drain
Plug
Figure 4
• Replace the drain plugs when defrosting
and cleaning are completed. If the drain is
left open, warm air may enter the freezer.
To Defrost Models without Defrost Drain:
• Place towels or newspapers on the freezer
bottom to catch the frost. The frost will
loosen and fall.
• Remove the towels and/or newspapers.
• If the frost is soft, remove it by using a
plastic scraper. If the frost is glazed and
hard, ll deep pans with hot water and
place them on the freezer bottom.
• Close the freezer door/lid. Frost should
soften in about fteen (15) minutes.
• Repeat this procedure is necessary.
Cleaning the Inside
After defrosting, wash inside surfaces of the
freezer with a solution of 2 tbsp. (25 g) of
baking soda in 1 qt. (1 l) warm water. Rinse
and dry. Wring excess water out of the
sponge or cloth when cleaning in the area of
the controls, or any electrical parts.
Wash the removable parts and door basket
with the baking soda solution mentioned
above, or mild detergent and warm water.
Rinse and dry. Never use metallic scouring
pads, brushes, abrasive cleaners, or alkaline
solutions on any surface. Do not wash
removable parts in a dishwasher.
Cleaning the Outside
Wash the cabinet with warm water and mild
liquid detergent. Rinse well and wipe dry
with a clean soft cloth.
WARNING
If leaving the freezer lid open while on
vacation, make certain that children cannot
get into the freezer and become entrapped.
Vacation and Moving Tips
Short Vacations: Leave the freezer operating
during vacations of less than three weeks.
Long Vacations: If the freezer will not be
used for several months:
• Remove all food and unplug the
power cord.
• Clean and dry the interior thoroughly.
• Leave the freezer door open slightly,
blocking it open if necessary, to prevent
odor and mold growth.
Moving: When moving the freezer, follow
these guidelines to prevent damage:
• Disconnect the power cord plug from the
wall outlet.
• Remove foods, then defrost, and clean
the freezer.
• Secure all loose items such as base panel,
baskets, and shelves by taping them
securely in place to prevent damage.
• In the moving vehicle, secure freezer in an
upright position to prevent movement. Also
protect outside of freezer with a blanket,
or similar item.
13
Power/Freezer Failure
NOTE
Do not open freezer door unnecessarily if freezer is o for several hours.
If a power failure occurs, frozen foods will stay frozen for at least 24 hours if the freezer
is kept closed. If the power failure continues, pack seven or eight pounds of dry ice into
the freezer every 24 hours. Look in the Yellow Pages under Dry Ice, Dairies, or Ice Cream
manufacturers for local dry ice suppliers. Always wear gloves and use caution when
handling dry ice.
If the freezer has stopped operating, see “Appliance Does Not Run” in the Troubleshooting
Guide. If you cannot solve the problem, call an authorized servicer mediately. If the freezer
remains o for several hours, follow the directions above for the use of dry ice during a
power failure. If necessary, take the food to a local locker plant until the freezer is ready to
operate. Look in the Yellow Pages under “Frozen Food Locker Plants”.
Before You Call
TROUBLESHOOTING
GUIDE
CONCERN POTENTIAL CAUSE COMMON SOLUTION
APPLIANCE OPERATION
Appliance does
not run.
Before calling for service, review this list. It may save you time and
expense. This list includes common occurrences that are not the result of
defective workmanship or materials in this appliance.
• Appliance is plugged
into a circuit that has a
ground fault interrupt.
• Temperature control is
in the OFF position.
• Appliance may not
be plugged in or plug
may be loose.
• House fuse blown or
tripped circuit breaker.
• Power outage.
• Use another circuit. If you are unsure about the
outlet, have it checked by a certied technician.
• See Setting the Temperature Control Section.
• Ensure plug is tightly pushed into outlet.
• Check/replace fuse with a 15-amp time-
delay fuse. Reset circuit breaker.
• Check house lights. Call local electric company.
14
Before You Call
CONCERN POTENTIAL CAUSE COMMON SOLUTION
Appliance runs too
much or too long.
Interior temperature
is too cold.
Interior temperature
is too warm.
External surface temperature is warm.
SOUND AND NOISE
Louder sound levels
whenever appliance
is on.
Longer sound levels
when compressor
comes on.
Popping or cracking
sound when compressor comes on.
Bubbling or
gurgling sound, like
water boiling.
• Room or outside
weather is hot.
• Appliance has recently
been disconnected for
a period of time.
• Large amounts of warm
or hot food have been
stored recently.
• Door is opened too
frequently or too long.
• Door may be
slightly open.
• Temperature Control is
set too low.
• Gasket is dirty, worn,
cracked, or poorly tted.
• Temperature Control is
set too low.
• Temperature Control is
set too warm.
• Door is kept open too
long or is opened
too frequently.
• Door may not be
seating properly.
• Large amounts of warm
or hot food may have
been stored recently.
• Appliance has recently
been disconnected for
a period of time.
• The external walls
can be as much as
30°F warmer than
room temperature.
• Modern appliances
have increased storage
capacity and more
stable temperatures.
They require a high
eciency compressor.
• Appliance operates at
higher pressures during
the start of the ON cycle.
• Metal parts undergo
expansion and
contraction, as in hot
water pipes.
• Refrigerant (used to
cool appliance) is
circulating throughout
the system.
• It’s normal for the appliance to work harder
under these conditions.
• It takes 24 hours for the appliance to cool
down completely.
• Warm food will cause appliance to run more
until the desired temperature is reached.
• Warm air entering the appliance causes it to
run more. Open doors less often.
• See “DOOR PROBLEMS” in Before You
Call .
• Turn control knob to a warmer setting. Allow
several hours for the temperature to stabilize.
• Clean or change gasket (See “Care and
Cleaning Tips”). Worn, cracked or poorly
tting gaskets should be replaced.
• Turn the control to a warmer setting. Allow
several hours for the temperature to stabilize.
• Turn control to a colder setting. Allow several
hours for the temperature to stabilize.
• Warm air enters the appliance every time the
door is opened. Open the door less often.
• See “DOOR PROBLEMS” in Before You Call.
• Wait until the appliance has had a chance to
reach its selected temperature.
• Appliance requires 24 hours to cool
down completely.
• This is normal while the compressor works to
transfer heat from inside the cabinet.
• This is normal. When the surrounding noise
level is low, you might hear the compressor
running while it cools the interior.
• This is normal. Sound will level o or
disappear as appliance continues to run.
• This is normal. Sound will level o or
disappear as appliance continues to run.
• This is normal.
15
Before You Call
CONCERN POTENTIAL CAUSE COMMON SOLUTION
Vibrating or
rattling noise.
WATER/MOISTURE/FROST INSIDE APPLIANCE
Moisture forms on
inside walls.
WATER/MOISTURE/FROST OUTSIDE APPLIANCE
Moisture forms on
outside of walls.
ODOR IN APPLIANCE
Odor in appliance • Interior needs to
DOOR PROBLEMS
Door will not close. • Appliance is not level. It
LIGHT IS NOT ON
Light is not on. • The light is burned out
• Appliance is not level. It
rocks on the oor when
it is moved slightly.
• Floor is uneven or
weak. Appliance rocks
on oor when it is
moved slightly.
• Appliance is touching
the wall.
• Weather is hot and
humid, which increases
internal rate of frost
build-up.
• Door may not be
seating properly.
• Door is kept open too
long, or is opened
too frequently.
• Door may not be
seating properly,
causing the cold air
from inside the freezer
to meet warm moist air
from outside.
be cleaned.
• Foods with strong odors
are in the appliance.
rocks on the oor when
it is moved slightly.
• Floor is uneven or
weak. Appliance rocks
on oor when it is
moved slightly.
or LED light
is damaged.
• No electric
current is reaching
the appliance.
• Control system
has disabled lights
because one or both
doors were left open
too long.
• Control is in Sabbath
mode (Sb is displayed
on control).
• Level the unit. Refer to “Leveling” in the First
Steps Section.
• Ensure oor can adequately support appliance.
Level the appliance by putting wood or metal
shims under part of the appliance.
• Re-level the appliance or move appliance
slightly. Refer to “Leveling” in First Steps.
• This is normal.
• See “DOOR PROBLEMS” in Before You Call.
• Open the door less often.
• See “DOOR PROBLEMS” in Before You Call.
• Clean interior with sponge, warm water, and
baking soda. Replace air lter.
• Cover the food tightly.
• This condition can force the cabinet out
of square and misalign the door. Refer to
“Leveling” in First Steps.
• Ensure oor can adequately support freezer.
Level the oor by using wood or metal shims
under the appliance or brace oor supporting
the appliance.
• Follow directions in “Interior Light” in the
Optional Features section.
• See “Appliance does not run” in Before You Call.
• Close and reopen door(s) to enable lights.
• Depress MODE key and CONTROL LOCK
key for 3 seconds.
16
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