Kenmore C14302, 14522, 14782, C14522, C14782 Use & Care Manual
...
Use & Care Guide
Manual de Uso y Cuidado
Guide d’utilisation et d’entretien
English / Español / Français
Models/Modelos/Modèles: C14302, 14522, 14782
Kenmore
®
Freezer
Congelador
Congélateur
* = Color number, número de color, le numéro de couleur
P/N 297357500 (1007)
Sears Brands Management
Corporation, Homan Estates,
IL 60179 U.S.A.
www.kenmore.com
www.sears.com
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2B8
www.sears.ca
TM
Record Model/Serial Numbers
Important Safety Instructions
Please read and save these instructions
This Use & Care Guide provides specic operating
instructions for your model. Use your freezer only as
instructed in this Use & Care Guide. These instructions are
not meant to cover every possible condition and situation
that may occur. Common sense and caution must be
practiced when installing, operating and maintaining any
appliance.
Please record your model and serial numbers below for
future reference. This information is found on the serial
plate located either on the upper left wall inside the
freezer (upright models) or the left exterior wall (chest
models).
Model Number:
Serial Number:
Purchase Date:
970
IMPORTANT
Use only soap and water to clean serial plate.
Safety Precautions
Do not attempt to install or operate your unit until you
have read the safety precautions in this manual. Safety
items throughout this manual are labeled with a Danger,
Warning, or Caution based on the risk type.
Denitions
This is the safety alert symbol. It is used to alert you
to potential personal injury hazards. Obey all safety
messages that follow this symbol to avoid possible injury
or death.
DANGER
DANGER indicates an imminently hazardous situation
which, if not avoided, will result in death or serious
injury.
WARNING
WARNING indicates a potentially hazardous situation
which, if not avoided, could result in death or serious
injury.
Table of Contents
Record Model/Serial Numbers ..................... 2
Important Safety Instructions .......................... 3
Warranty Information ..................................... 4
Master Protection Agreements ...................... 5
Installation ......................................................... 6
Energy Saving Tips .......................................... 6
Setting the Temperature Control ................... 6
Freezer Optional Features ............................. 7
Care & Cleaning .............................................. 7-8
Power Failure / Freezer Failure .................... 8
Before You Call ................................................ 9-10
CAUTION
CAUTION indicates a potentially hazardous situation
which, if not avoided, may result in minor or
moderate injury.
IMPORTANT
Indicates installation, operation, or maintenance
information which is important but not hazard-related.
2
Important Safety Instructions
Grounding type
wall receptacle
Power cord with
3-prong grounded plug
Do not, under
any circumstances,
cut, remove,
or bypass the
grounding prong.
WARNING
Please read all safety instructions before using your
new freezer.
For Your Safety
Do not store or use gasoline, or other ammable liquids in the
vicinity of this or any other appliance. Read product labels
for warnings regarding ammability and other hazards.
Do not operate the freezer in the presence of •
explosive fumes.
Remove and discard any spacers used to secure the •
shelves during shipping. Small objects are a choke hazard
to children.
Remove all staples from the carton. Staples can cause •
severe cuts, and also destroy nishes if they come in
contact with other appliances or furniture.
Child Safety
Destroy or recycle the carton, plastic bags, and any
exterior wrapping material immediately after the freezer
is unpacked. Children should NEVER use these items to
play. Cartons covered with rugs, bedspreads, plastic sheets
or stretch wrap may become airtight chambers, and can
quickly cause suocation.
Proper disposal of your freezer
Risk of child entrapment
Child entrapment and suocation are not problems of the
past. Junked or abandoned freezers are still dangerous
– even if they will sit for “just a few days.” If you are
getting rid of your freezer, please follow the instructions
below to help prevent accidents.
Before you throw away your old freezer:
WARNING
These guidelines must be followed to ensure that
safety mechanisms in this freezer will operate
properly.
ELECTRICAL INFORMATION
The freezer must be plugged into its own dedicated •
115 Volt, 60 Hz., AC only electric outlet. The power
cord of the appliance is equipped with a three-prong
grounding plug for your protection against electrical
shock hazards. It must be plugged directly into a
properly grounded three-prong receptacle. The
receptacle must be installed in accordance with local
codes and ordinances. Consult a qualied electrician.
Do not use an extension cord or adapter plug.
Immediately repair or replace any power cord that •
becomes frayed or damaged.
Never unplug the freezer by pulling on the power •
cord. Always grip the plug rmly, and pull straight out
from the receptacle to prevent damaging the power
cord.
Unplug the freezer before cleaning and before •
replacing a light bulb to avoid electrical shock.
Performance may be aected if the voltage varies by •
10% or more. Operating the freezer with insucient
power can damage the compressor. Such damage is
not covered under your warranty.
Do not plug the unit into an outlet controlled by a wall •
switch or pull cord to prevent the freezer from being
turned o accidentally.
Avoid connecting freezer to a Ground Fault Interruptor •
(GFI) circuit.
• Removelid.
• Leaveshelvesinplacesochildrenmaynoteasilyclimb
inside.
• Haverefrigerantremovedbyaqualiedservice
technician.
3
Warranty Information
KENMORE APPLIANCE WARRANTY
One Year Limited Warranty
When installed, operated and maintained according to all instructions supplied with the product, if this appliance fails
due to a defect in material or workmanship within one year from the date of purchase, call 1-800-4-MY-HOME® to
arrange for free repair.
If this appliance is used for other than private family purposes, this warranty applies for only 90 days from the date
of purchase.
This warranty covers only defects in material and workmanship. Sears will NOT pay for:
1. Expendable items that can wear out from normal use, including but not limited to lters, belts, light bulbs and bags.
2. A service technician to instruct the user in correct product installation, operation or maintenance.
3. A service technician to clean or maintain this product.
4. Damage to or failure of this product if it is not installed, operated or maintained according to all instructions
supplied with the product.
5. Damage to or failure of this product resulting from accident, abuse, misuse or use for other than its intended
purpose.
6. Damage to or failure of this product caused by the use of detergents, cleaners, chemicals or utensils other than
those recommended in all instructions supplied with the product.
7. Damage to or failure of parts or systems resulting from unauthorized modications made to this product.
Disclaimer of implied warranties; limitation of remedies
Customer’s sole and exclusive remedy under this limited warranty shall be product repair as provided herein. Implied
warranties, including warranties of merchantability or tness for a particular purpose, are limited to one year or the
shortest period allowed by law. Sears shall not be liable for incidental or consequential damages. Some states and
provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitations on the duration
of implied warranties of merchantability or tness, so these exclusions or limitations may not apply to you.
This warranty applies only while this appliance is used in the United States and Canada.
This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
Sears Brands Management Corporation, Hoffman Estates, IL 60179
Sears Canada Inc., Toronto, Ontario, Canada M5B 2B8
4
Master Protection Agreements
Congratulations on making a smart purchase. Your new Kenmore® product is designed and manufactured for
years of dependable operation. But like all products, it may require preventive maintenance or repair from
time to time. That’s when having a Master Protection Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life of your new product. Here’s what the
Agreement* includes:
Parts and labor• needed to help keep products operating properly under normal use, not just defects.
Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded
from coverage – real protection.
Expert service• by a force of more than 10,000 authorized Sears service technicians, which means
someone you can trust will be working on your product.
Unlimited service calls and nationwide service• , as often as you want us, whenever you want us.
“No-lemon” guarantee• – replacement of your covered product if four or more product failures occur
within twelve months.
Product replacement• if your covered product can’t be xed.
Annual Preventive Maintenance Check• at your request – no extra charge.
Fast help by phone• – we call it Rapid Resolution – phone support from a Sears representative on all
products. Think of us as a “talking owner’s manual”.
Power surge protection• against electrical damage due to power uctuations.
$250 Food Loss Protection• annually for any food spoilage that is the result of mechanical failure of any
covered refrigerator or freezer.
Rental reimbursement• if repair of your covered product takes longer than promised.
10% discount• o the regular price of any non-covered repair service and related installed parts.
Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can
call anytime day or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product
warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty
period expires. Purchase your Master Protection Agreement today!
Some limitations and exclusions apply. For prices and additional information in the U.S.A. call
1-800-827-6655.
* Coverage in Canada varies on some items. For full details call Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances, garage door openers, water heaters, and other
major home items, in the U.S.A. or Canada call 1-800-4-MY-HOME®.
5
Installation / Energy Saving Tips / Setting Temperature Control
This Use & Care Manual provides specic operating
instructions for your model. Use the freezer only as
instructed in this Use & Care Manual. Before starting the
freezer, follow these important rst steps.
Location
Choose a place that is near a grounded electrical outlet. •
Do Not use an extension cord or an adapter plug.
For the most ecient operation, the freezer should •
be located where surrounding temperatures will not
exceed 110°F (43°C). Temperatures of 32°F (0°C) and
below will NOT aect freezer operation. Additional
compressor heaters are not recommended.
Allow space around the unit for good air circulation. •
Leave a 4 inch (101.6 mm) space on all sides of the
freezer for adequate circulation.
Leveling
The freezer must have all bottom corners resting rmly on
a solid oor. The oor must be strong enough to support a
fully loaded freezer. NOTE: It is Very Important for your
freezer to be level in order to function properly. If the
freezer is not leveled during installation, the lid may be
misaligned and not close or seal properly, causing cooling,
frost, or moisture problems.
If needed, add metal or wood shims between foot pads
and oor.
Cleaning
• Washanyremovableparts,thefreezerinterior,and
exterior with mild detergent and warm water. Wipe
dry. Do not use harsh cleaners on these surfaces.
Do not use razor blades or other sharp instruments, •
which can scratch the appliance surface when
removing adhesive labels. Any glue left from the tape
can be removed with a mixture of warm water and
mild detergent, or touch the residue with the sticky
side of tape already removed. Do not remove the
serial plate.
Energy Saving Tips
The freezer should be located in the coolest area of •
the room, away from heat producing appliances or
heating ducts, and out of direct sunlight.
Let hot foods cool to room temperature before •
placing in the freezer. Overloading the freezer forces
the compressor to run longer. Foods that freeze
too slowly may lose quality or spoil.
Be sure to wrap foods properly, and wipe containers •
dry before placing them in the freezer. This cuts down
on frost build-up inside the freezer.
Freezer shelves should not be lined with aluminum foil, •
wax paper, or paper toweling. Liners interfere with
cold air circulation, making the freezer less ecient.
Organize and label food to reduce lid openings and •
extended searches. Remove as many items as needed
at one time, and close the lid as soon as possible.
Setting the Temperature Control
Cool Down Period
For safe food storage, allow 4 hours for the freezer •
to cool down completely. The freezer will run
continuously for the rst several hours. Foods that
are already frozen may be placed in the freezer
after the rst few hours of operation. Unfrozen foods
should NOT be loaded into the freezer until the
freezer has operated for 4 hours.
When loading the freezer, freeze only 3 pounds of •
fresh food per cubic foot of freezer space at one
time.
Distribute packages to be frozen evenly throughout •
the freezer. It is not necessary to turn the control knob
to a colder setting while freezing food.
Temperature Control
The temperature control is located inside the freezer on
upright models, and on the front outside wall on chest
models. The temperature is factory preset to provide
satisfactory food storage temperatures. However, the
temperature control is adjustable to provide a range
of temperatures for your personal
satisfaction. If a colder temperature is
desired, turn the temperature control
knob toward COLDEST and allow
several hours for temperatures to
stabilize between adjustments.
6
Freezer Optional Features / Care and Cleaning
NOTE
Your freezer may have some, or all of the features
listed below. Become familiar with these features, and
their use and care.
Freezer Optional Features
Security Lock with Pop-Out Key
This security lock fastens the lid snugly, ensuring stored
food is secure. To lock or unlock the freezer, push the key
into the lock and turn. The key pops out of the lock after it
has been turned.
Power On Light
The yellow Power On indicator light indicates that the
freezer is properly connected to electrical power. The light
glows even when the temperature control is turned to OFF.
If the light goes out, refer to Freezer Does Not Run Section
in the Troubleshooting Guide. If the freezer appears to
be operating, the light element may be burned out. Call
an authorized servicer for replacement.
Defrost Drain
TThe defrost drain provides a method of draining the
water during defrosting and cleaning. See “Defrosting” in
Care and Cleaning Section.
Care and Cleaning
CAUTION
Damp objects stick to cold metal surfaces. Do not
touch interior metal surfaces with wet or damp hands.
Some upright freezers are frost-free and defrost
automatically, but should be cleaned occasionally.
Between Defrostings
To avoid frequent defrosting, occasionally use a plastic
scraper to remove frost. Scrape with a pulling motion.
Never use a metal instrument to remove frost.
CAUTION
Freezer must be unplugged (to avoid electrical
hazard) from power source when defrosting unit.
Defrosting
It is important to defrost and clean the freezer when
¼ to ½ inch of frost has accumulated. Frost may tend
to accumulate faster on the upper part of the freezer
due to warm, moist air entering the freezer when the lid
is opened. Remove food and leave the lid open when
defrosting the freezer.
If the frost is soft, remove it by using a plastic scraper. If
the frost is glazed and hard, ll deep pans with hot water
and place them on the freezer bottom. Close the freezer
lid. Frost should soften in about 15 minutes. Repeat this
procedure if necessary.
Cleaning the Inside
After defrosting, wash inside surfaces of the freezer with
a solution of two tablespoons of baking soda in one quart
(1.136 liters) warm water. Rinse and dry. Wring excess water
out of the sponge or cloth when cleaning in the area of the
controls, or any electrical parts.
Wash the removable parts with the baking soda solution
mentioned above, or mild detergent and warm water. Rinse
and dry. Never use metallic scouring pads, brushes, abrasive
cleaners, or alkaline solutions on any surface. Do not wash
removable parts in a dishwasher.
Cleaning the Outside
Wash the cabinet with warm water and mild liquid detergent.
Rinse well and wipe dry with a clean soft cloth.
7
Care and Cleaning / Power Failure - Freezer Failure
WARNING
If leaving the freezer lid open while on vacation,
make certain that children cannot get into the freezer
and become entrapped.
To Defrost Models without Defrost Drain:
Place towels or newspapers on the freezer bottom to •
catch the frost. The frost will loosen and fall.
Remove the towels and/or newspapers.•
If the frost is soft, remove it by using a plastic scraper. •
If the frost is glazed and hard, ll deep pans with hot
water and place them on the freezer bottom.
Close the freezer lid. Frost should soften in about fteen •
(15) minutes.
Repeat this procedure if necessary.•
Vacation and Moving Tips
Short Vacations:
Leave the freezer operating during vacations of less •
than three weeks.
Long Vacations:
Power Failure / Freezer Failure
If a power failure occurs, frozen foods will stay frozen
for at least 24 hours if the freezer is kept closed. If the
power failure continues, pack seven or eight pounds of
dry ice into the freezer every 24 hours. Look in the Yellow
Pages under Dry Ice, Dairies, or Ice Cream Manufacturers
for local dry ice suppliers. Always wear gloves and use
caution when handling dry ice.
If the freezer has stopped operating, see Freezer Does
Not Run in the Troubleshooting Guide. If you cannot solve
the problem, call an authorized servicer immediately.
If the freezer remains o for several hours, follow the
directions above for the use of dry ice during a power
failure. If necessary, take the food to a local locker plant
until the freezer is ready to operate. Look in the Yellow
Pages under Frozen Food Locker Plants.
If the freezer will not be used for several months:
Remove all food and unplug the power cord. •
Clean and dry the interior thoroughly. •
Leave the freezer lid open slightly, blocking it open if •
necessary, to prevent odor and mold growth.
NOTE
Do not open freezer lid unnecessarily if freezer is o for
several hours.
Moving: When moving the freezer, follow these
guidelines to prevent damage:
Disconnect the power cord plug from the wall outlet.•
Remove foods, then defrost, and clean the freezer.•
Secure all loose items such as base panel, baskets, and •
shelves by taping them securely in place to prevent
damage.
In the moving vehicle, secure freezer in an upright •
position to prevent movement. Also protect outside of
freezer with a blanket, or similar item.
8
Before You Call
Problem Cause Correction
RUNNING OF FREEZER
Freezer does not
run.
Freezer runs too
much or too long.
FREEZER TEMPERATURES
Interior freezer tem-
perature is too cold.
Interior freezer
temperature is too
warm.
Freezer external
surface temperature is warm.
SOUND AND NOISE
Louder sound lev-
els when freezer
is on.
Louder sound levels when compressor comes on.
Freezer is plugged into a circuit •
that has a ground fault interrupt.
Temperature Control is in the •
OFF position.
Freezer may not be plugged in •
or plug is loose.
Hose fuse blown or tripped •
circuit breaker.
Power outage.•
Room or outside weather is hot.•
Freezer has recently been dis-•
connected for a period of time.
Large amounts of warm or hot •
food has been stored recently.
Lid is opened too frequently or •
too long.
Freezer lid may be slightly •
open.
Temperature control is set too •
low
Freezer gasket is dirty, worn, •
cracked, or poorly tted.
Freezer control is set too low.• Set freezer control to a warmer setting. Allow sev-•
Freezer control is set too warm.•
Lid is opened too frequently or •
too long.
Lid may not be seating prop-•
erly.
Large amounts of warm or hot •
food has been stored recently.
Freezer has recently been dis-•
connected for a period of time.
The external freezer walls can •
be as much as 30º F warmer
than room temperature.
Modern freezers have increased •
storage capacity and more stable temperatures. They require
a high eciency compressor.
Freezer operates at higher pres-•
sures during the start of the ON
cycle.
Use another circuit. If you are unsure about the outlet, •
have it checked by a certied technician.
See • Setting the Temperature Control section.
Ensure plug is tightly pushed into outlet.•
Check/replace fuse with a 15 amp time-delay fuse. •
Reset circuit breaker.
Check house lights. Call local electric company.•
It’s normal for the freezer to work longer under these •
conditions.
It takes 4 hours for the freezer to cool down com-•
pletely.
Warm food will cause freezer to run more until the •
desired temperature is reached.
Warm air entering the freezer causes it to run more. •
Open lid less often.
Ensure freezer lid is tightly closed.•
Turn control knob to a warmer setting. Allow several •
hours for the temperature to stabilize.
Clean or change gasket. Leaks in lid seal will cause •
freezer to run longer in order to maintain desired
temperatures.
eral hours for temperature to stabilize.
Set fresh food control to a colder setting. Allow sev-•
eral hours for temperature to stabilize.
Warm air entering the freezer causes it to run more. •
Open lid less often.
See • “LID PROBLEMS” section.
Warm food will cause freezer to run more until the •
desired temperature is reached.
Freezer requires 4 hours to cool down completely.•
This is normal while the compressor works to trans-•
fer heat from inside the freezer cabinet.
This is normal. When the surrounding noise is low, •
you might hear the compressor running while it
cools the interior.
This is normal. Sound will level o or disappear as •
freezer continues to run.
9
Before You Call
Problem Cause Correction
SOUND AND NOISE (cont.)
Popping or cracking
sound when compressor comes on.
Bubbling or gurgling
sound, like water
boiling.
Vibrating or rattling
noise.
WATER/MOISTURE/FROST INSIDE FREEZER
Moisture collects
on inside of freezer
walls.
Metal parts undergo expan-•
sion and contraction, as in hot
water pipes.
Refrigerant (used to cool •
freezer) is circulating
throughout the system.
Freezer is not level. It rocks •
on the oor when it is moved
slightly.
Floor is uneven or weak. •
Freezer rocks on oor when it
is moved slightly.
Freezer is touching the wall.•
Weather is hot and humid.•
Lid may not be seating prop-•
erly.
Lid is opened too often or too •
long.
This is normal. Sound will level o or disappear as •
freezer continues to run.
This is normal.•
Level the unit. Refer to “”Leveling”” in the • Installa-
tion Section.
Ensure oor can adequately support freezer. Level •
the freezer by putting wood or metal shims under
part of the freezer.
Relevel the freezer or move freezer slightly. Refer to •
“Leveling” in the Installation Section.
The rate of frost buildup and internal sweating •
increases. This is normal.
See • “LID PROBLEMS”.
Open lid less often.•
WATER/MOISTURE/FROST OUTSIDE FREEZER
Moisture collects on
outside of freezer.
ODOR IN FREEZER
Odors in freezer.
LID PROBLEMS
Lid will not close
POWER AVAILABLE LIGHT IS NOT ON
Power Available
light is not on.
Lid may not be seating prop-•
erly, causing cold air from
inside freezer to meet warm
air from outside.
Interior needs to be clean.•
Foods with strong odors are in •
the freezer.
Freezer is not level. It rocks •
on the oor when it is moved
slightly.
Floor is uneven or weak. •
Freezer rocks on oor when it
is moved slightly.
LED may be burned out.•
No electric current is reaching •
the freezer.
See • “LID PROBLEMS”.
Clean interior with sponge, warm water, and baking •
soda.
Cover the food tightly.•
This condition can force the cabinet out of square •
and misalign the lid. Refer to “Leveling” in the In-
stallation Section.
Level the oor by using wood or metal shims under •
the freezer or brace oor supporting the freezer.
Contact a qualied serviceman.•
See • “Freezer does not run” in the “RUNNING OF
FREEZER”Section.
10
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