Kenmore 110.31632610, 110.31632611, 110.31633610, 110.31633611 Owner's Manual
Use & Care Guide
Manual de uso y cuidado
Guide d’Utilisation et d’Entretien
English / Español / Français
Table of Contents...2 / Índice...21 / Table des matières...42
Models/Modelos/Modèles: 110.31632610, 110.31632611, 110.31633610, 110.31633611
Kenmore®
Top-Loading High Efficiency
Low-WaterWasher
Designed to use only HE High Efficiency
detergents.
Diseñada para utilizar solamente
detergentes de alto rendimiento (HE).
Conçue pour l’utilisation de détergents
haute efficacité seulement (HE).
Lavadora de carga superior de alto
rendimiento con nivel bajo de agua
Laveuse haute efficacité à faible
consommation d’eau avec chargement par
le dessus
P/N W10873894B
Sears Brands Management Corporation
Hoffman Estates, IL 60179 U.S.A.
www.kenmore.com
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
www.sears.ca
TABLE OF CONTENTS
WASHER SAFETY ................................................................2
WHAT’S NEW UNDER THE LID? ..................................... 4
CONTROL PANEL AND FEATURES ..................................5
DISPENSERS ........................................................................ 7
CYCLE GUIDE ......................................................................8
USING YOUR WASHER .....................................................9
WASHER SAFETY
WASHER MAINTENANCE ............................................... 13
TROUBLESHOOTING .......................................................15
PROTECTION AGREEMENTS ......................................... 20
WARRANTY .......................................................................20
ASSISTANCE OR SERVICE ............................... Back Cover
3
WHAT’S NEW UNDER THE LID?
Your new washer will operate dierently than your past agitator-style washer.
Cleaning with Less Water
Washplate
Traditional agitator-style
washer
A striking difference in your new washer is the low-water washplate
wash system. The washer automatically adjusts the water level to the
load size—no water level selector is needed.
Washer with low-water
wash system
Automatic Load Size Sensing
Once you start the cycle, the lid will lock, and the washer will begin the
sensing process to determine the correct water level for the load.
Initially the basket will start to spin prior to adding water, this is part of
the sensing process and is normal. This low-water wash method uses less
water and energy compared to a traditional agitator-style washer.
Choosing the Right Detergent
Use only High Efciency detergents. The package will be marked
“HE” or “High Efciency.” Low-water washing creates excessive sudsing
with a non-HE detergent. Using non-HE detergent will likely result in
longer cycle times and reduced rinsing performance. It may also result
in component malfunction and, over time, buildup of mold or mildew.
HE detergents should be low-sudsing and quick-dispersing to produce
the right amount of suds for the best performance. They should hold
soil in suspension so it is not redeposited onto clean clothes. Not all
detergents labeled as High Efciency are identical in formulation
and their ability to reduce suds. For example, natural, organic, or
homemade HE detergents may generate a high level of suds. Always
follow the detergent manufacturer’s instructions to determine the amount
of detergent to use.
For best performance, it is recommended to load items in loose
heaps evenly around the washplate.
As the washer dampens and moves the load, the level of the
items will settle in the basket. This is normal, and does not
indicate that more items should be added.
IMPORTANT: You will not see a washer basket full of water as
with your past agitator-style washer. It is normal for some of the
load to be above the water line.
Use only High Efciency (HE) detergent.
Improved Cleaning
Low-water cleaning means concentrated cleaning. Rather
than diluting detergent as done in an agitator-style washer,
this washer delivers the detergent directly to the soils. This low
water wash also allows the clothing to move in a more eective
way to remove soils.
Normal Sounds You Can Expect
At dierent stages of the wash cycle, you may hear sounds and
noises that are dierent from those of your previous washer. For
example, you may hear a clicking and hum at the beginning of
the cycle, as the lid lock goes through a self-test. There will be
dierent kinds of humming sounds as the washplate moves the
load and as basket is slowing down to stop. And sometimes, you
may hear nothing at all, as the washer determines the correct
water level for your load or allows time for clothes to soak.
4
CONTROL PANEL AND FEATURES
1
Not all features and options are available on all models.
Appearance may vary.
NOTE: The control panel features a sensitive surface that responds to a light touch of your nger. To ensure your selections are registered, touch the
control panel with your nger tip, not your ngernail. When selecting a setting or option, simply touch its name until the desired section is illuminated.
1
POWER BUTTON
Touch to turn the washer ON. Touching once while the
washer is on will cancel the current cycle and turn the
washer OFF.
2
WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer.
See “Cycle Guide” for detailed descriptions of cycles.
3
ESTIMATED TIME REMAINING DISPLAY
The Estimated Time Remaining display shows the time
required for the cycle to complete. Factors such as load size
and water pressure may aect the time shown in the display.
Tightly packed loads, unbalanced loads, or excessive suds
may cause the washer to adjust the cycle time, as well.
If you have set a delay start to the cycle, the Estimated
Time Remaining display will show the delay time adjusted.
When the cycle is complete, the display will show END until
the lid is opened.
4
START/PAUSE/UNLOCK LID BUTTON
Press and hold the START/PAUSE/Unlock Lid button to begin
the selected cycle; touch again to pause a cycle and unlock
the lid.
NOTE: If the washer is spinning, it may take several minutes
to unlock the lid. Press and hold for 3 seconds to cancel
a cycle.
CYCLE MODIFIERS
5
When you select a cycle, its default settings or the previous
cycle selection used will light up.
DELAY WASH
Touch Delay Wash to delay the start of the wash cycle up
to 12 hours “12h”. Touch Delay Wash until a “0h” appears
in the status display to turn o, or touch POWER.
2
3
4
5
7
6
WASH TEMP
Temperature control senses and maintains uniform
water temperatures by regulating incoming hot and
cold water.
Select a wash temperature based on the type of fabric
and soils being washed. For best results and following
the garment label instructions, use the warmest wash water
safe for your fabric.
• On some cycles, warm and hot water may be cooler
than your previous washer.
• Even for cold wash settings, some warm water
may be added to the washer to maintain a minimum
temperature.
SOIL LEVEL
Soil Level (wash time) is preset for each wash cycle. As
you touch the Soil Level pad, the cycle time (minutes) will
increase or decrease in the Estimated Time Remaining
display and a dierent wash time will appear.
Select the most suitable setting for your load. For
heavily soiled items, select Ex Heavy for more wash
time. For lightly soiled items, select Light for less wash
time. A lighter soil level setting will help reduce tangling
and wrinkling.
SPIN SPEED
This washer automatically selects the spin speed based on
the cycle selected. The preset speeds can be changed. Not
all spin speeds are available with all cycles.
• Faster spin speeds mean shorter dry times but may
increase wrinkling in your load.
• Slower spin speeds mean less wrinkling, but will leave
your load more damp.
CYCLE SIGNAL
Use this to adjust the volume of button sounds and/or the
signal indicating the end of a wash cycle.
NOTE: You may also turn o the tones that sound when
a feature, setting, or option is touched.
5
OPTIONS
6
You may add or remove options for each cycle. Not all
options can be used with all cycles, and some are preset
to work with certain cycles.
ACCELA WASH
Adding this option reduces the cycle time while
maintaining a wash performance similar to the same
cycle without ACCELA WASH.
DEEP FILL
If you would like to add the maximum amount of water to
your wash cycle, select the Deep Fill option.
NOTE: Expect longer cycle times due to extended fill
times when using the Deep Fill option.
STEAM TREAT
The Steam Treat option adds additional soak and wash
time to many cycles to help remove tough stains, as well
as a steam boost for added cleaning power. Steam Treat
uses a heater within the washer to maintain the selected
temperature setting throughout the wash period. Steam
Treat may be selected as an option with other cycles.
NOTE: The Steam Treat option may increase the selected
temperature.
TIMED OXI
This option must be selected if using Oxi products during
a cycle. It ensures that the Oxi product is added at the
correct time in the cycle for even distribution.
TWO RINSES
This option can be used to automatically add a second
rinse to most cycles..
FABRIC SOFTENER
This option must be selected if using fabric softener during
a cycle. It ensures that fabric softener is added at the
correct time in the rinse for even distribution.
CYCLE STATUS LIGHTS
7
The Cycle Status Lights show the progress of a cycle. At each
stage of the process, you may notice sounds or pauses that
are dierent from traditional washers.
DELAY
When Delay Wash has been selected, the Delay
light will illuminate and remain illuminated until the
cycle begins.
ADD A GARMENT
When Add A Garment is lit, you may pause the washer,
open the lid, and add items. Touch and hold START/
PAUSE/Unlock Lid to start the washer again.
WASH
During the rst stage of the wash cycle, water will
partially ll the washer and begin to move the load.
You will hear the impeller rotate followed by a several
second pause. This process will repeat for several minutes,
allowing the entire load to become saturated. It is normal
for the load to be above the water line during this stage.
At the beginning of the second stage, the washer will add
water to the correct level based on the load size. You will
hear the impeller increase speed during this stage of the
wash cycle. The motor sounds may change at dierent
stages in the wash cycle.
RINSE
You will hear sounds similar to the wash cycle as the
washer rinses and moves the load. You may hear the
motor turning on briey (short hum) to move the basket
while lling.
SPIN
The washer spins the load at increasing speeds for
proper water removal based on the selected cycle and
spin speed.
COMPLETE
Once the cycle is complete, this light will come on. For
best results, promptly remove the load.
LID LOCKED
The Lid Locked feature allows for
higher spin speeds. When lit, the lid is
locked and cannot be opened without
pausing the cycle. When the light is o,
the lid can be opened.
To open the lid after it has been locked,
press START/PAUSE/Unlock Lid. The
lid will unlock once the washer movement has stopped.
This may take several minutes if the load was spinning at
high speed. Press START/PAUSE/Unlock Lid while the lid is
closed to resume the cycle.
6
DETERGENT DISPENSER
A
Pour measured amount of liquid HE detergent into the
detergent dispenser. The detergent will dispense at the
optimum time during the wash cycle.
NOTE: Do not place single-dose laundry packets or powder
detergent into the dispenser. Add single-dose laundry
packets or powder detergent directly to the washer basket.
Use only High Eciency (HE) detergent.
LIQUID FABRIC SOFTENER DISPENSER
B
Pour measured liquid fabric softener into the liquid fabric
softener dispenser, if desired. It will dispense automatically
at the optimum time.
• Use only liquid fabric softener in this dispenser.
DISPENSERS
C
LIQUID CHLORINE BLEACH AND OXI DISPENSER
The bleach will be automatically diluted and dispensed
at the optimum time during the wash cycle. This dispenser
cannot dilute powdered bleach.
NOTE: If a gel bleach is used, the Oxi button must be
pressed to assist in dispensing the gel.
This dispenser holds up to 3/4 cup (180 mL) Oxi booster
or other laundry booster, such as powdered or liquid
color-safe bleach. Laundry boosters are automatically
dispensed at the proper time during the wash cycle. Be sure
to select Oxi from the options to ensure proper dispensing.
NOTE: Fill dispenser with only Oxi. Do not mix with bleach.
IMPORTANT: Even on cold cycles, using the Oxi booster
option will cause the washer to use some warm water to
assist in dispensing the Oxi liquid/powder.
C
A
B
7
CYCLE GUIDE
For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance
are shown in Bold. Not all settings and options are available on each cycle.
Items to wash: Cycle: Wash
Temp*:
Cottons, linens, and
mixed-garment
loads
Large items such
as sheets, sleeping
bags, small
comforters, jackets,
small washable rugs
Sturdy fabrics,
colorfast items,
towels, sheets, jeans
Heavily soiled
fabrics
Heavily soiled,
colorfast fabrics
Bright or darkly
colored cottons,
linens, casual and
mixed loads
Machine-wash silks,
lingerie, washable
wools
Lightly soiled fabrics Express Hot
Swimsuits and items
requiring rinsing
without detergent
No clothes in washer Clean Washer NA NA Use this cycle every 30 washes to keep the inside of your
*Extended hot water cycle intended to help sanitize items such as sheets and towels. This cycle is not recommended for all fabrics. For best results, this
cycle should be run to completion to ensure sanitation and should not be interrupted.
Normal/
Casual
Bulky/Bedding Hot
Heavy Duty Hot
Whites Hot
Sanitize w/
Oxi & Steam*
Cold Clean Hot
Delicates Hot
Rinse &
Spin
Hot
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Hot
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Cold Rinse Only Low Combines a rinse and spin for loads requiring an additional
Spin
Cycle Details:
Speed:
Medium Use this cycle for normally soiled cottons and mixed-fabric
Low Use this cycle to wash large items such as jackets and small
Medium/
High
Medium/
High
Medium/
High
Medium/
High
Low Use this cycle to wash lightly soiled items indicating “Machine
High Use this cycle to quickly clean a small number of lightly
loads.
comforters. The washer will ll with enough water to wet
down the load before the wash portion of the cycle begins
and uses a higher water level than other cycles.
Use this cycle for heavily soiled or sturdy items. Water-level
sensing process may take longer for some items than for
others because they will absorb more water than other fabric
types.
Use this cycle for heavily soiled white fabrics.
Use this cycle to eliminate 99.9% of bacteria when used in
conjunction with the Oxi option. Preset cycle settings must be
used to achieve the proper sanitization. Be sure to add an
Oxi product to the Oxi dispenser.
Combines a rinse and spin for loads requiring an additional
rinse cycle or to complete a load after power interruption.
Also use for loads that require rinsing only. To use a spin only,
turn o the Two Rinses option.
Cold water with an additional wash action gently lifts stains
while caring for fabrics. Settings may be adjusted as desired,
but must use only cold water settings.
Washable Silks” or “Gentle” cycle on the care label. Place
small items in mesh garment bags before washing.
soiled items.
rinse cycle or to complete a load after power interruption.
Also use for loads that require rinsing only. To use a spin only,
turn o the Two Rinses option.
washer fresh and clean. This cycle uses a higher water level.
Use with liquid chlorine bleach to thoroughly clean the inside
of your washer. This cycle should not be interrupted. See
“Washer Care.”
IMPORTANT: Do not place garments or other items in the
washer during the Clean Washer cycle. Use this cycle with an
empty wash tub.
8
USING YOUR WASHER
1. Sort and prepare your laundry
• Empty pockets. Loose change, buttons, or any small
object can pass under the washplate and become
trapped, causing unexpected sounds.
• Sort items by recommended cycle, water temperature,
and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry items if stains remain after washing; heat
can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings and sashes.
Remove non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items
during washing.
2. Add laundry products
Single-dose laundry packets, powder detergent, or fabric
softener crystals should be added to the basket prior to
adding laundry.
NOTE: Always follow manufacturer’s instructions, and never
add single-dose laundry packets, powder detergent, or fabric
softener crystals to the single-dose dispensers. They will not
dispense correctly. Add to the basket prior to adding laundry.
Helpful Tips:
• For best performance, use HE liquid detergent when washing
bulky items.
• When washing waterproof or water-resistant items, load
evenly.
• Use mesh bags to help avoid tangling when washing
delicate or small items.
• Turn knits inside out to avoid pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics will
pick up lint from towels, rugs, and chenille fabrics.
• Wash large, absorbent items with other water absorbent
items or alone. Do not mix water absorbent items with items
that do not absorb water as this can cause imbalance.
NOTE: Always read and follow fabric care labels instructions to
avoid damage to your items.
9
Liquid Chlorine
Bleach
Single Dose
Detergent
3. Load laundry into washer
For best performance, load items in
loose heaps evenly around the washplate.
Try mixing dierent sized items to
reduce tangling.
IMPORTANT: Items need to move freely
for best cleaning and to reduce wrinkling and tangling.
4. Using the liquid detergent dispenser
6. Add liquid fabric softener to dispenser
Pour a measured amount of liquid fabric softener into
dispenser; always follow manufacturer’s directions for correct
amount of fabric softener based on your load size. Fabric
Softener is added during rinse.
IMPORTANT: Do not overll or dilute. Overlling dispenser
will cause fabric softener to immediately dispense into washer.
Do not put fabric softener crystals into dispenser.
If Extra Rinse option is selected, fabric softener will be
dispensed into the last rinse. It is normal for a small amount of
water to remain in the dispenser at the end of a cycle.
Liquid
Detergent
Pour a measured amount of HE detergent into dispenser; always
follow manufacturer’s directions for correct amount of detergent
based on your load size.
5. Add liquid chlorine bleach or Oxi
to dispenser
7. Touch POWER to turn on washer
Close the lid and touch POWER to turn on the washer.
Do not overll, dilute, or use more than 1 cup (236 mL) of liquid
cholorine bleach. Pour a measured amount of Oxi-type boosters,
into dispenser; always follow manufacturer’s directions for
correct amount of Oxi-type boosters based on your load size. Oxi
is added during main wash.
10
8. Select cycle
Turn the cycle knob to choose your
wash cycle. For more information,
see "Cycle Guide."
Estimated Time Remaining will
light up with a cycle time. You
may notice time adjusting
during the cycle. This is normal.
If you do not want to begin a cycle immediately, you may
choose DELAY WASH option.
To choose a delay time:
1. Touch DELAY WASH button to select desired delay time.
Time will increase in hour increments up to 12 hours.
2. Press and hold the START/PAUSE/Unlock Lid button to start
delay start time.
IMPORTANT: When delaying a cycle, use liquid HE detergent
only in the dispenser. Powdered detergents may absorb
moisture from a previous cycle and clump before the wash
cycle begins.
To cancel Delay Wash:
1. Touch POWER to cancel Delay Wash.
To pause Delay Wash:
1. Touch START/PAUSE/Unlock Lid button to pause
Delay Wash.
2. Touch START/PAUSE/Unlock Lid button again to
start Delay Wash time.
9. Select cycle modiers
Once you select a cycle, the default modiers or the previous
set modiers for that cycle will be lit. Touch the cycle settings
buttons to change the Wash Temp, Soil Level, and Spin Speed, if
desired. Not all settings are available with all cycles.
NOTE: Always read and follow fabric care labels instructions
to avoid damage to your items. If not sure on which temperature
to use, refer to the chart below or select a cooler temperature.
Temperature suggestions
Light soils
Colors that
bleed or fade
NOTE: Even for cold wash settings, some warm water may
automatically enter the tub to maintain a minimum temperature.
Moderate soils
Bright colors
Heavy Soils
Whites
Pastels
11
10. Select cycle options
Select any other cycle options you may wish to add, if
not previously set. Some cycles will automatically add
certain options such as Two Rinses. These may be
turned o, if desired.
NOTE: Not all options are available with all cycles. Touch control
panel to select any other options.
11. Touch and hold START/PAUSE/Unlock Lid
button to begin wash cycle
Press and hold the START/PAUSE/Unlock Lid button to start
the wash cycle. When the cycle has nished, the end of
cycle signal will sound (if set). Promptly remove items when
cycle is done to avoid odor, reduce wrinkling, and rusting of
metal hooks, zippers, and snaps.
Unlocking the lid to add items
If you need to open the lid to add 1 or 2 missed items:
Touch START/PAUSE/Unlock Lid button to pause washer; the
lid will unlock once the washer movement has stopped.
This may take several minutes if the load was spinning
at a high speed. Then close lid and press and hold the
START/PAUSE/Unlock Lid button again to restart the cycle.
IMPORTANT: If lid is left open for more than 10 minutes
the water will pump out and F8E6 error code will appear
on the display.
12
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk of
hose failure. Periodically inspect and replace inlet hoses if
bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of
replacement on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See the
“Installation Instructions” for more information.
WASHER CARE
Recommendations to Help Keep Your Washer Clean and
Performing at its Best
1. Always follow the detergent manufacturer’s instructions
regarding the amount of detergent to use. Never use more
than the recommended amount because that may increase
the rate at which detergent and soil residue accumulate
inside your washer, which in turn may result
in undesirable odor.
2. Use warm and hot wash water settings sometimes (not
exclusively cold water washes), because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer lid open between uses to help dry
out the washer and prevent the buildup of odor-causing
residue.
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This Washer
Maintenance Procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above, and use this recommended monthly cleaning
procedure:
Recommended Cycle for Cleaning the Washer
Refer to the “Cycle Guide” for the optimal cycle for cleaning
the inside of the washer. Use this cycle with liquid chlorine
bleach as described below.
Begin procedure
Chlorine Bleach Procedure
a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the
bleach compartment.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the
washer when following this procedure.
e. Select the cycle recommended for cleaning the inside of
the washer.
f. Press the START/PAUSE/Unlock Lid button to start the
cycle.
NOTE: For best results, do not interrupt cycle. If cycle must
be interrupted, press START/PAUSE/Unlock Lid once. After
the cycle has stopped, run a RINSE/SPIN cycle to rinse
cleaner from washer.
WASHER CARE
Cleaning the Dispensers
After a period of using your washer, you may nd some
residue buildup in the washer’s dispensers. To remove residue
from the dispensers, wipe them with a damp cloth and towel
dry. Do not attempt to remove the dispensers or trim for
cleaning. The dispensers and trim are not removable. If your
model has a dispenser drawer, however, remove the drawer
and clean it before or after you run the Clean Washer cycle.
Use an all-purpose surface cleaner, if needed.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe away any spills.
Use only mild soaps or cleaners when cleaning external
washer surfaces.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or
not using your washer for a period of time, follow these steps:
1. Unplug or disconnect power to washer.
2. Turn o water supply to washer, to avoid ooding due to
water pressure surge.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut o both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on Rinse/Spin cycle for about 30 seconds to mix
antifreeze and remaining water.
3. Unplug washer or disconnect power.
13
TRANSPORTING YOUR WASHER
1. Shut o both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
Winter Storage Care directions before moving.
3. Disconnect drain from drain system and drain any
remaining water into a pan or bucket. Disconnect drain hose
from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back
inside washer. If you do not have packing tray, place heavy
blankets or towels into basket opening. Close lid and place
tape over lid and down front of washer. Keep lid taped
until washer is placed in new location. Transport washer in
upright position.
REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to “Installation Instructions” to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run washer through Clean Washer cycle to clean washer
and remove antifreeze, if used. Use half the manufacturer’s
recommended amount for a medium-size load.
14
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Vibration, rocking, or
“walking”
Vibration during spinning or
washer stopped
Noises – For normal operating sounds, go to www.kenmore.com.
Clicking or metallic noises Objects may be caught in washer drain
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming sound with
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the
Whirring Basket may be slowing down. You may hear the whirring sound of the basket slowing down.
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water
in washer
Feet may not be in contact with the oor
and locked.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"
Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding wet items
system.
Washer not level. See Installation Instructions for details on how to level your washer.
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to drainpipe
Check household plumbing for leaks or
clogged sink or drain.
Washer not loaded as
recommended.
Load not completely covered
in water.
Front and rear feet must be in rm contact with oor, and washer must
be level to operate properly.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in the Installation Instructions.
to washer or adding more water to basket could unbalance washer.
Avoid washing single items. Balance a single item such as a rug or jeans
jacket with a few extra items. Redistribute the load, close the lid, and
touch and hold START/PAUSE/Unlock Lid.
Use Bulky/Sheets Deep Water Wash cycle for oversized, non-absorbent
items such as comforters or poly-lled jackets. Other items are not
appropriate for Bulky/Sheets Normal cycle. See “Cycle Guide.”
Item or load not suitable for selected cycle. See “Cycle Guide” and
“Using Your Washer.”
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to call
for service to remove items.
It is normal to hear metal items on clothing such as metal snaps, buckles,
or zippers touch against the stainless steel basket.
periodic gurgling or surging as nal amounts of water are removed
during the spin/drain cycles.
washer. This is normal.
This is normal.
or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes, and
faucets.)
An unbalanced load can cause basket to be out of alignment and cause
water to splash o tub. See “Using Your Washer” for loading instructions.
This is normal operation for an HE low-water washer. The load will not be
completely underwater. The washer senses load
sizes and adds correct amount of water for optimal cleaning. See
“What’s New under the Lid.”
IMPORTANT: Do not add more water to washer. Adding water lifts the
items o the washplate, resulting in less eective cleaning.
Run clean washer cycle to optimize the water level and
wash performance.
15
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run or ll,
washer stops working
Check for proper water supply.
Both hoses must be attached and have water owing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
Washer won’t run or ll,
washer stops working (cont.)
Washer not draining/
spinning, loads are still wet
Check proper electrical supply. Plug power cord into a grounded 3-prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not interrupt cycle.
Washer may be stopped to reduce suds.
Washer may be tightly packed. Remove several items, rearrange load evenly around the washplate. Close
Not using HE detergent, using
too much HE detergent.
Small items may have been caught in
pump or between basket and tub, which
can slow draining.
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles with high
lid, touch and hold START/PAUSE/Unlock Lid button.
Add only 1 or 2 additional items after washer has started.
Do not add more water to the washer.
Only use HE detergent. Suds from regular detergents can slow or stop
the washer. Always measure detergent and following detergent directions
based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Touch and hold START/
PAUSE/Unlock Lid button. Do not add more detergent.
Empty pockets and use garment bags for small items.
spin speeds. Use the recommended cycle/speed spin for
your item.
16
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet (cont.)
Incorrect or wrong wash or
rinse temperatures
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Washer may be tightly packed or
unbalanced.
Load o balanced. See “Vibration or O-Balance” in Troubleshooting section for more
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Not using HE detergent, using too much
HE detergent.
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Energy-saving controlled wash
temperatures.
Tightly packed loads may not allow the washer to spin correctly, leaving
the load wetter than normal. Evenly arrange the wet load for balanced
spinning. Select RINSE & SPIN to remove excess water. See “Using Your
Washer” for loading recommendations.
information.
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the oor.
Remove any clogs from drain hose.
Suds from regular or too much detergent can slow/stop draining or
spinning. Use only HE detergent. Always measure and follow directions
for your load. To remove extra suds, Select RINSE & SPIN.
Both hoses must be attached to both washer and faucet, and have both
hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
®
ENERGY STAR
temperatures than traditional top-load washers. This includes cooler hot
and warm washes.
qualied washers use cooler wash and rinse water
Both hoses must be attached and have water owing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent, using too much
HE detergent, or using.
Washer may be tightly packed. The washer is less ecient at rinsing when load is tightly packed.
Sand, pet hair, lint, etc. on
load after washing
Load is tangling Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
Not cleaning or
removing stains
Heavy sand, pet hair, lint, and detergent
or bleach residues may require
additional rinsing.
Wash action and/or spin speed too fast
for load.
Wash load not completely covered
in water.
Added more water to washer. Do not add more water to washer. Adding water lifts the items o the
Washer not loaded as recommended. Load items in loose heaps evenly around the washplate.
The suds from regular detergent can cause the washer to
operate incorrectly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based on load
size and soil level.
Load items in loose heaps evenly around the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Add an Extra Rinse to the selected cycle.
Reduce tangling by mixing types of load items. Use the recommended
cycle for the type of items being washed.
Select a cycle with a slower wash action and slower spin speed. Note that
items will be wetter than when using a higher speed spin.
Washer senses load size and adds correct amount of water. This is normal
and necessary for clothes to move.
washplate, resulting in less eective cleaning.
Add only 1 or 2 additional items after washer has started.
17
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or removing
stains (cont.)
Odors Monthly maintenance not done as
Fabric damage Sharp items were in pockets during
Not using HE detergent, using too much
HE detergent.
Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash temperature to
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener staining.
Not washing like colors together. Wash like colors together and remove promptly after the cycle is
Using the wrong detergent
concentration level.
recommended.
Not using HE detergent, using too much
HE detergent.
wash cycle.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Fabric damage can occur if the load is
tightly packed.
Garment care instructions may not have
been followed.
Liquid chlorine bleach may have been
added incorrectly.
The suds from regular detergent can prevent washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based on load
size and soil level.
improve cleaning.
If using Quick cycle, wash only a few items.
Use Whites Normal cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly onto load.
complete to avoid dye transfer.
The correct detergent concentration level must be used, and the washer
must be set to the correct concentration level. See “Changing detergent
concentration level” under “Dispensers.”
Run the Clean Washer cycle after every 30 washes. See “Washer Care”
in “Washer Maintenance.”
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See “Washer Care” section.
Empty pockets, zip zippers, and snap or hook fasteners before washing to
avoid snags and tears.
Mend rips and broken threads in seams before washing.
Load items in loose heaps evenly around washplate.
Load items should move freely during wash to avoid damage.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional items after washer has started.
Always read and follow garment manufacturer’s care label instructions.
See the “Cycle Guide” to match your load with the best cycle.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading and
unloading washer.
Do not use the liquid chlorine bleach and Oxi products at the
same time.
18
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Incorrect dispenser operation Clogged dispensers or laundry products
Single-dose laundry packet
not dissolving
Control panel not
responding to touch
dispensing too soon.
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding clothes.
Control Lock is on. Be sure to turn the control lock o when you want to modify settings or
Error Code Appears in Display
“LF” (F8E1) (too long to ll)
appears in display
F#E# code (F-type error
code) appears in display
F1E1 ACU (Appliance
control fault)
Washer taking too long to ll. Drain ex-
tends more than 4.5" (114 mm)
into standpipe.
System error code. Touch POWER to clear the code and exit cycle. Then touch POWER,
Internal ACU failure. Call for service.
Do not overll dispenser. Overlling causes immediate dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser at the
end of the cycle.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load.
Follow the manufacturer’s instructions to avoid damage to your items.
use the control panel.
Check plumbing for correct drain hose installation. Use drain hose form
and attach securely to drainpipe or tub. Do not tape over drain opening.
See Installation Instructions.
select cycle, and then touch and hold START/PAUSE/Unlock Lid to start
washer. If code appears again, call for service.
F2E3 UI/ACU mismatch ACU/UI initialization error. Call for service.
F3E1 Water level
sensing failure
F5E2 Lid lock will not lock is
lid lock failure
F5E3 Lid cannot unlock Objects on washer lid prevent it
F6E2 or F6E3
Communication Error:
UI cannot communicate
F8E6 (Lid opened) appears
in display
“drn” “dr” (F9E1) (drain
pump system problem - long
drain) appears in display
“Ofb” (o balance) Load not balanced. Open the lid, redistribute the load, close the lid, and press START/PAUSE.
Pressure sensor on ACU failure. Call for service.
An item in the load may be keeping the
lid from locking.
from unlocking.
ACU or UI synchronization error. Remove power from the washer. Let washer set for 5 minutes for the
Washer lid left open. Close the lid and touch Power to clear the display. If the lid is left open
Washer taking too long to drain water.
Drain extends more than 4.5" (114 mm)
into standpipe.
Check for items directly under the lid.
Remove objects, such as baskets of laundry, from top of washer.
washer to completely power down. Apply power to washer and check for
error codes. If the error code persists call for service.
for more than 10 minutes, the cycle will reset and water in the washer
will drain.
Check plumbing for correct drain hose installation. Use drain hose form
and attach securely to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the oor.
Remove any clogs from drain hose. See Installation Instructions.
19
PROTECTION AGREEMENTS
PROTECTION AGREEMENTS
Master Protection Agreements
Congratulations on making a smart purchase. Your new Kenmore®
product is designed and manufactured for years of dependable
operation.
But like all products, it may require preventive maintenance or
repair from time to time. That’s when having a Master Protection
Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life
of your new product. Here’s what the Agreement* includes:
Parts and labor needed to help keep products operating properly
under normal use, not just defects. Our coverage goes well
beyond the product warranty. No deductibles, no functional
failure excluded from coverage—real protection.
Expert service by a force of more than 10,000 authorized Sears
service technicians, which means someone you can trust will be
working on your product.
Unlimited service calls and nationwide service, as often as you
want us, whenever you want us.
Replacement of your covered product if four or more product
failures occur within twelve months.
Product replacement if your covered product can’t be fixed.
Annual Preventive Maintenance Check at your request –
no extra charge.
Fast help by phone – we call it Rapid Resolution – phone support
from a Sears representative on all products. Think of us as a
“talking owner’s manual.”
Power surge protection against electrical damage due
to power uctuations.
Rental reimbursement if repair of your covered product takes
longer than promised.
25% discount o the regular price of any non-covered repair
service and related installed parts.
Once you purchase the Agreement, a simple phone call is all
that it takes for you to schedule service. You can call anytime
day or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you
cancel for any reason during the product warranty period, we
will provide a full refund. Or, a prorated refund anytime after the
product warranty period expires. Purchase your Master Protection
Agreement today! Some limitations and exclusions apply.
For prices and additional information in the U.S.A., call
1-800-827-6655. *Coverage in Canada varies on some items.
For full details, call Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances, garage
door openers, water heaters, and other major home items,
in the U.S.A. call 1-844-553-6667 or in Canada call
1-800-469-4663.
Master Protection Agreements
Congratulations on making a smart purchase.
Kenmore
of dependable operation. But like all products, it may require
preventive maintenance or repair from time to time. That’s
when having a Master Protection Agreement can save you money
and aggravation.
The Master Protection Agreement also helps extend the life
of your new product. Here’s what the Agreement* includes:
4 Parts and labor needed to help keep products operating
4 Expert service by a force of more than 10,000 authorized
4 Unlimited service calls and nationwide service, as often as
4 “No-lemon” guarantee – replacement of your covered product
4 Product replacement if your covered product can’t be xed.
4 Annual Preventive Maintenance Check at your request –
4 Fast help by phone – phone support from a service
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this appliance is warranted
against defects in material or workmanship when it is correctly
installed, operated, and maintained according to all supplied
instructions.
WITH PROOF OF SALE, a defective appliance will receive free
repair or replacement at option of seller.
For warranty coverage details to obtain free repair or
replacement, visit the web page: www.kenmore.com/warranty.
This warranty applies for only 90 DAYS from the sale date in the
United States, and is void in Canada, if this appliance is ever used
for other than private household purposes.
®
product is designed and manufactured for years
properly under normal use, not just defects. Our coverage
goes well beyond the product warranty. No deductibles,
no functional failure excluded from coverage—real protection.
Sears service technicians, which means someone you can trust
will be working on your product.
you want us, whenever you want us.
if four or more product failures occur within twelve months.
no extra charge.
agent on your covered product. Think of us as a “talking
owner’s manual.”
Your new
KENMORE APPLIANCE WARRANTY
This warranty covers ONLY defects in material and
workmanship, and will NOT pay for:
1. Expendable items that can wear out from normal use, including
but not limited to lters, belts, bags, or screw-in base light
bulbs.
2. A service technician to clean or maintain this appliance, or to
instruct the user in correct appliance installation, operation, and
maintenance.
3. Service calls to correct appliance installation not performed
by Sears authorized service agents, or to repair problems with
house fuses, circuit breakers, house wiring, and plumbing or gas
supply systems resulting from such installation.
4. Damage to or failure of this appliance resulting from
installation not performed by Sears authorized service agents,
including installation that was not in accord with electrical, gas,
or plumbing codes.
5. Damage to or failure of this appliance, including discoloration
or surface rust, if it is not correctly operated and maintained
according to all supplied instructions.
6. Damage to or failure of this appliance, including discoloration
or surface rust, resulting from accident, alteration, abuse, misuse
or use for other than its intended purpose.
4 Power surge protection against electrical damage due
to power uctuations.
4 $250 Food Loss Protection annually for any food spoilage
that is the result of mechanical failure of any covered
refrigerator or freezer.
4 Rental reimbursement if repair of your covered product takes
longer than promised.
4 25% discount o the regular price of any non-covered repair
service and related installed parts.
Once you purchase the Agreement, a simple phone call is all that
it takes for you to schedule service. You can call anytime day or
night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you
cancel for any reason during the product warranty period, we
will provide a full refund. Or, a prorated refund anytime after the
product warranty period expires. Purchase your Master Protection
Agreement today!
Some limitations and exclusions apply. For prices and additional
information in the U.S.A., call 1-800-827-6655.
* Coverage in Canada varies on some items. For full details, call
Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation
door openers, water heaters, and other major home items, in the
U.S.A., call 1-844-553-6667 and in Canada call 1-800-469-4663.
7. Damage to or failure of this appliance, including discoloration
or surface rust, caused by the use of detergents, cleaners,
chemicals, or utensils other than those recommended in all
instructions supplied with the product.
8. Damage to or failure of parts or systems resulting from
unauthorized modications made to this appliance.
9. Service to an appliance if the model and serial plate is missing,
altered, or cannot easily be determined to have the appropriate
certication logo.
of home appliances, garage
DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION
OF REMEDIES
Customer’s sole and exclusive remedy under this limited warranty
shall be product repair or replacement as provided herein. Implied
warranties, including warranties of merchantability or tness
for a particular purpose, are limited to one year or the shortest
period allowed by law. Seller shall not be liable for incidental
or consequential damages. Some states and provinces do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation on the duration of implied warranties of
merchantability or tness, so these exclusions or limitations may
not apply to you.
This warranty applies only while this appliance is used in the
United States or Canada*.
This warranty gives you specic legal rights, and you may also
have other rights which vary from state to state.
* In-home repair service is not available in all Canadian
geographical areas, nor will this warranty cover user or servicer
travel and transportation expenses if this product is located
in a remote area (as dened by Sears Canada Inc.) where an
authorized servicer is not available.
Sears Brands Management Corporation
Homan Estates, IL 60179
Toronto, Ontario, Canada M5B 2C3
Sears Canada Inc.
4/16
20
10/2015
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