Kenmore 11029133414, 11029133413, 11029133412, 11029132414, 11029132413 Owner’s Manual

...

Use & Care Guide Manual de uso y cuidado Guide d’utilisation et d’entretien

English / Español / Français

Table of Contents...2 / Índice...20 / Table des matières...40

Models/Modelos/Modèles: 110.28132410, 110.28132411, 110.28132412, 110.28133410,

110.28133411, 110.28133412, 110.29132410, 110.29132411,

110.29132412, 110.29133410, 110.29133411, 110.29133412

Designed to use only HE High Eciency

detergents. Diseñada para utilizar solamente

detergentes de alto rendimiento (HE). Conçue pour l’utilisation d’un détergent

haute efficacité seulement.

Kenmore®

Top-Loading High Efficiency Low-Water Washer

Lavadora de carga superior, de alto rendimiento y con nivel bajo de agua

Laveuse haute efficacité à faible consommation d’eau avec chargement par le dessus

P/N W11040361A Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A. www.kenmore.com

Sears Canada Inc. Toronto, Ontario, Canada M5B 2C3 www.sears.ca

TABLE OF CONTENTS

WASHER SAFETY ��2 WHAT'S NEW UNDER THE LID? ��3 CONTROL PANEL AND FEATURES �� 4 Dispensers ��6 CYCLE GUIDE �� 7 USING YOUR WASHER ��9 Using Laundry Product Dispensers �� 10

WASHER SAFETY

WASHER MAINTENANCE �� 12 TROUBLESHOOTING ��14 PROTECTION AGREEMENTS �� 19 WARRANTY �� 19 ASSISTANCE OR SERVICE �� Back Cover

WHAT’S NEW UNDER THE LID?

Cleaning with Less Water

Washplate

Traditional agitator-style

washer

The most striking dierence in your new washer is the low-water

washplate wash system� The washer automatically adjusts the water level to the load size—no water level selector is needed�

Washer with low-water washplate wash system

Automatic Load Size Sensing

Once you start the cycle, the lid will lock and the washer will begin the sensing process to determine the correct water level for the load� This may take several minutes before water is added�

You will nd a step-by-step description in the “Cycle Status Lights

Indicator” section� Initially the basket will start to spin prior to adding water; this is

part of the sensing process and is normal� This low-water wash method uses less water and energy compared to a traditional agitator-style washer�

Choosing the Right Detergent

Use only High Eciency detergents. The package will be marked “HE” or “High Eciency.” Low-water washing creates excessive

sudsing with a non-HE detergent� Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance� It may also result in component malfunction and, over time, buildup of mold or mildew� HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance� They should hold soil in suspension so it is not redeposited onto clean clothes� Not all detergents labeled as High

Eciency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents

may generate a high level of suds� If you use one of these and see an “F0E2” error code appear in the display, consider using a

dierent HE detergent. Always follow the detergent manufacturer’s

instructions to determine the amount of detergent to use� Do not

go over the Max line on the dispenser. See “Using Laundry Product

Dispensers” for more information�

For best performance, it is recommended to load items in loose heaps evenly around the washplate�

As the washer dampens and moves the load, the level of the items will settle in the basket� This is normal and does not indicate that more items should be added�

IMPORTANT: You will not see a washer basket full of water as with your past agitator-style washer� It is normal for some of the load to be above the water line�

Use only High Eciency (HE) detergent.

Improved Cleaning

Low-water cleaning means concentrated cleaning� Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the soils� This low

water wash also allows the clothing to move in a more eective

way to remove soils�

Normal Sounds You Can Expect

At dierent stages of the wash cycle, you may hear sounds and noises that are dierent from those of your previous washer. For example, you may hear a clicking and hum at the beginning

of the cycle, as the lid lock goes through a self-test� There will be

dierent kinds of humming and whirring sounds as the washplate

moves the load and as the basket is slowing down to stop� And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak�

STEAM MODEL

CONTROL PANEL AND FEATURES

21 3

7 8

NON-STEAM MODEL

21 3

65 7 8

Not all features and cycles are available on all models�

NOTE: The control panel features a sensitive surface that responds to a light touch of your nger. To ensure your selections are registered, touch the control panel with your ngertip, not your ngernail. When selecting a setting or option, simply touch its name until the desired

section is illuminated�

POWER BUTTON

Touch to turn on the washer� Touch to stop/cancel a cycle at any time�

WASH CYCLE KNOB

Turn the Wash Cycle knob to select a cycle for your laundry load� See “Cycle Guide” for detailed descriptions of cycles�

TIME DISPLAY

The Estimated Time Remaining display shows the time required for the cycle to complete� Factors such as load

size and water pressure may aect the time shown in the display. Overloading, unbalanced loads, or excessive suds

may cause the washer to adjust the cycle time as well�

DELAY WASH

Use “+” and “–” to delay the start of the wash cycle by up to 12 hours. To turn o Delay Wash, use “+” and “–” to set the delay time to “0,” or touch the Power button�

START/PAUSE/UNLOCK LID BUTTON

Touch and hold the Start/Pause/Unlock Lid button for up to 3 seconds or until the washer starts the selected cycle; touch again to pause a cycle�

NOTE: If the washer is spinning, it may take several minutes to unlock the lid�

CYCLE MODIFIERS

When you select a cycle, its default settings will light up�

WASH TEMP

Wash Temp control senses and maintains uniform water temperatures by regulating incoming hot and cold water�

Select a wash temperature based on the type of fabric and soils being washed� For best results and following the garment label instructions, use the warmest wash water safe for your fabric�

• On some models and cycles, warm and hot water may be cooler than what your previous washer provided�

• Even for cold wash settings, some warm water may be added to the washer to maintain a minimum temperature�

SOIL LEVEL

Select the most suitable setting for your load� For heavily

soiled items, select Ex Heavy Soil Level for more wash

time� For lightly soiled items, select Light Soil Level for less wash time�

Lighter soil level setting will help reduce tangling and wrinkling�

SPIN SPEED

This washer automatically selects the spin speed based on the cycle selected� The preset speeds can be changed� Not all spin speeds are available with all cycles�

• Faster spin speeds mean shorter dry times, but may increase wrinkling in your load�

• Slower spin speeds mean less wrinkling but will leave your load more damp�

CYCLE SIGNAL

Use this option to adjust volume of the signal that sounds at end of cycle� The Cycle Signal is a helpful reminder to remove items from washer as soon as the cycle has completed�

To turn Button Sounds either On or Off:

While washer is on, touch and hold the Cycle Signal button for 3 seconds� Washer will make a single beep when the process is complete�

NOTES:

• The Cycle Signal button will still operate, even if you turned

the button sounds o.

• Whatever your preferences are, they remain in eect

through a power loss�

• The Default setting for button sounds is on�

CYCLE OPTIONS

You may add or remove options for each cycle� Note that not all options can be used with all cycles, and some are preset to work with certain cycles�

PREWASH

Use this option to add an extra agitation and soak time to the beginning of any cycle to break up tough stains�

DEEP FILL

Will add the most amount of water for large or bulky loads� Items need to move freely� Tightly packing the load can lead to poor cleaning performance, and may increase wrinkling and tangling�

TIMEDOXI

This washer is designed to dispense laundry boosters

such as oxygenated stain treaters and color-safe

bleach at the right time in the cycle for best cleaning performance� Do not use laundry boosters and chlorine bleach in the same cycle�

TWO RINSES

This option can be used to automatically add a second rinse to most cycles�

NOTE: If you want to Drain and Spin only, select the Rinse

& Spin cycle; then touch to turn o the Two Rinses option.

FABRIC SOFTENER

This option must be set to ON if using fabric softener� It ensures that fabric softener is added at the correct time in the rinse for even distribution�

STAIN TREAT for Steam models or STAIN BOOST for Non-Steam models

This option provides enhanced cleaning action for tough stains� It will add additional agitation and soak time to the cycle�

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights show the progress of a cycle� At each stage of the process, you may notice sounds or pauses that

are dierent from traditional washers.

DELAY

When the Delay Wash is selected, this light will come on to indicate your washer is set up to run a delayed wash�

ADD A GARMENT

You may place additional clothing in the wash when the

Add a Garment indicator is lit without sacricing wash

performance� Touch the Start/Pause/Unlock Lid button

once. The Lid Locked light will turn o. Open the washer

lid, add garments, and close the lid� Touch and hold the Start/Pause/Unlock Lid button to restart�

WASH

You will hear the motor and washplate moving the load� It is normal for some of the load to be above the water line� Low-water cleaning means concentrated cleaning� Rather than diluting detergent as done in an agitator-style washer, this washer delivers the detergent directly to the

soils. The motor sounds may change at dierent stages

in the cycle� The wash time is determined by the selected Soil Level�

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load� Fabric softener will be added if the Fabric Softener option was selected�

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed�

COMPLETE

Once the cycle is complete, this light will come on� Remove the load promptly for best results�

LID LOCKED

To allow for proper load sensing and spinning, the lid will lock and the Lid Locked light will turn on� This light indicates that the lid is locked and cannot be opened�

If you need to open the lid, touch the Start/Pause/Unlock Lid button� The lid will unlock once the washer movement has stopped� This may take several minutes if the load was spinning at high speed� Touch and hold the Start/Pause/ Unlock Lid button again for up to 3 seconds to resume the cycle�

Dispensers

Liquid fabric softener dispenser

Pour measured liquid fabric softener into the liquid fabric softener dispenser, if desired� It will dispense automatically at the optimum time�

• Use only liquid fabric softener in this dispenser�

High Efficiency “HE” detergent dispenser

Add liquid or powdered HE detergent product to this dispenser for your main wash cycle� Remove tray if using powder detergent�

IMPORTANT: Make sure tray is in drawer when using liquid detergent and removed when using powder detergent�

Do not go over the Max line.

Use only High Efficiency (HE) detergent.

NOTE: Follow the manufacturer’s instructions to determine

the amount of detergent to use� Do not add single-dose laundry packets, color-safe bleach, or fabric softener crystals to dispensers� They will not dispense correctly�

Oxi dispenser

This dispenser holds up to ¾ cup (180 mL) Oxi booster or

other laundry booster, such as powdered or liquid color-safe bleach� Laundry boosters are automatically dispensed at

the proper time during the wash cycle. Be sure to select Oxi

from the options to ensure proper dispensing�

NOTE: Fill dispenser with only oxi. Do not mix with bleach.

Liquid chlorine bleach dispenser

This dispenser holds up to ¾ cup (180 mL) liquid chlorine

bleach� The bleach will be automatically diluted and dispensed at the optimum time during the wash cycle� This dispenser cannot dilute powdered bleach�

NOTE: Fill dispenser with only liquid bleach�

CYCLE GUIDE

Settings shown are default settings for that cycle. Once you select a cycle, the default modiers or the previous set modiers for that cycle will be lit. For best fabric care, choose the cycle that best ts the load being washed. Not all cycles and options are

available on all models�

Items to Wash: Cycle: Wash

Cottons, linens,

and mixed item

loads

No-iron fabrics, cottons, permanent press, linens, synthetics

Machine-wash silks, hand-wash fabrics, and wool

Lightly soiled items

Swimsuits, items that need rinsing only

No clothes in washer

Normal Prewash

Casual Prewash

Delicates Prewash

Express Prewash

Rinse &

Spin

Clean

Washer

Temp:*

N/A

Soil

Level:

N/A

Spin

Speed:

N/A N/A

Available

Options:

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Two Rinses Combines a rinse and high

Cycle Details:

Use this cycle to clean normally

soiled cottons and mixed fabric

loads� Default settings can be adjusted as needed�

Use this cycle for no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends� The cycle uses a warm wash, a cool down, and medium spin speeds for better wrinkle performance�

Use this cycle for machinewashable delicate items� This cycle uses intermittent wash action with cool water and

slow spin to gently care for ne

washables and avoid shrinkage� Place small items in mesh bags before washing�

Use this cycle to wash a few lightly soiled items that are needed in a hurry� This short cycle combines high-speed wash action and high-speed spin for best cleaning and shortened dry time�

speed spin for loads requiring an additional rinse cycle or to complete a load after power interruption� Also use for loads that require rinsing only� If you want to Drain & Spin only, select the Rinse & Spin cycle;

then touch to turn o the Two

Rinses option� Use Drain & Spin

to spin excess water out of a

load� Use this cycle every 30 washes

to keep the inside of your washer fresh and clean� This cycle uses a higher water level� Use with liquid chlorine bleach to thoroughly clean the inside of your washer� This cycle should not be interrupted� See “Washer Care�”

IMPORTANT: Do not place garments or other items in the washer during the Clean Washer cycle� Use this cycle with an empty wash tub�

* Wash temperatures vary according to the chosen cycle setting� All rinses are cold�

CYCLE GUIDE

on all models�

Items to Wash: Cycle: Wash

Temp:*

Heavily soiled, colorfast fabrics

Heavily soiled white fabrics

Bright or darkly colored cottons, linens, casual

and mixed

loads

Large items such as sheets, sleeping bags, small comforters, jackets, small washable rugs

Sturdy fabrics, colorfast items

Sanitize

w/Oxi &

Steam or

Sanitize

w/Oxi

(depending

on model)

Whites Prewash

Cold Clean Prewash

Bulky/

Bedding

Heavy

Duty

Soil

Level:

Spin

Speed:

Available

Options:

Prewash

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Deep Fill

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Deep Fill

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Prewash

Deep Fill

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Prewash

Deep Fill

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Cycle Details:

Use this cycle to eliminate 99�9% of bacteria when used

in conjunction with the Oxi

option� Preset cycle setting must be used to achieve the proper sanitization� Be sure to

add an Oxi product to the Oxi

dispenser� This cycle adds liquid chlorine

bleach to the load at the proper time for improved whitening of soiled white fabrics�

Cold water with an additional wash action gently lifts stains while caring for fabrics� Settings may be adjusted as desired, but must use only cold water settings�

Use this cycle to wash large items such as jackets and small comforters� The washer will

ll with enough water to wet

down the load before the wash portion of the cycle begins, and uses a higher water level than other cycles�

Use this cycle for heavily soiled or sturdy cotton items� This cycle combines high-speed wash action, longer wash time,

and extra high-speed spin to

shorten drying times� Adjust temperature settings as needed�

* Wash temperatures vary according to the chosen cycle setting� All rinses are cold�

USING YOUR WASHER

1. Sort and prepare your laundry

• Empty pockets� Loose change, buttons, or any small object can pass under the washplate and become trapped, causing

unexpected sounds.

• Sort items by recommended cycle, water temperature, and colorfastness�

• Separate heavily soiled items from lightly soiled�

• Separate delicate items from sturdy fabrics�

• Do not dry items if stains remain after washing; heat can set stains into fabric�

• Treat stains promptly�

• Close zippers, fasten hooks, tie strings and sashes� Remove non-washable trim and ornaments�

• Mend rips and tears to avoid further damage to items during washing�

Helpful Tips:

• For best performance, use HE liquid detergent when washing bulky items�

• When washing waterproof or water-resistant items, load evenly� See “Cycle Guide” for tips and more information on using the Bulky/Bedding cycle�

• Use mesh bags to help prevent tangling when washing delicate or small items�

• Turn knits inside out to avoid pilling� Separate lint-takers from lint-givers� Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics�

NOTE: Always read and follow fabric care labels instructions to avoid damage to your items�

2. Add laundry products, if desired

Single-dose laundry packet, color-safe bleach, or fabric softener crystals can be added to the basket prior to adding laundry�

NOTE: Do not add clothes to washer basket prior to adding

laundry products. Always follow manufacturer’s instructions.

3. Load laundry into washer

For best performance, load items in loose heaps evenly around the washplate� Try mixing dierent sized items to reduce tangling�

IMPORTANT: Items need to move freely for best cleaning and to reduce wrinkling and tangling�

Liquid

Chlorine Bleach

Using Laundry Product Dispensers

NOTE: Do not add single-dose laundry packets, color-safe

bleach, or fabric softener crystals to dispensers� They will not dispense correctly�

4. Add HE detergent

HE removable detergent tray

Add a measured amount of HE liquid detergent into detergent tray� This tray holds

3 oz. (89 mL). If adding powder HE detergent, remove inside tray. Do not overll tray – adding too much detergent may

cause detergent to be dispensed into the washer too early� NOTE: Make sure tray is in drawer when using liquid detergent

and removed when using powder detergent� Do not go over the

Max line. IMPORTANT: Use only High Eciency detergents. The package

will be marked “HE” or “High Eciency.” Low-water washing creates excessive sudsing with a non-HE detergent. Using

non-HE detergent will likely result in longer cycle times and reduced rinsing performance� It may also result in component malfunction and, over time, buildup of mold or mildew� HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance� They should hold soil in suspension so it is not redeposited onto

clean clothes. Not all detergents labeled as High Eciency

are identical in formulation and their ability to reduce suds�

For example, natural, organic, or homemade HE detergents

may generate a high level of suds� If you use one of these and see an “F0E2” error code appear in the display, consider

using a dierent HE detergent. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use. Do not go over the Max line on the dispenser.

HELPFUL TIP: See “Washer Maintenance” for information on the recommended method of cleaning washer dispenser trays�

5. Add liquid chlorine bleach to dispenser

6. Add liquid fabric softener

or Oxi to dispenser

Fabric softener tray

Pour a measured amount of liquid fabric softener

or Oxi-type boosters into tray; always follow manufacturer’s directions for correct amount of fabric softener or Oxi based on your load size. Close dispenser drawer, then select TimedOxi and/or Fabric Softener option. Oxi is added

during main wash and Fabric Softener is added during rinse�

IMPORTANT: TimedOxi and/or Fabric Softener option must

be selected to ensure proper distribution at correct time in

cycle. Do not overll or dilute. Overlling dispenser will cause

fabric softener to immediately dispense into washer� If Two Rinses option is selected, fabric softener will be

dispensed into the last rinse� It is normal for a small amount of water to remain in the

dispenser at the end of a cycle�

Oxi tray

7. Touch Power button to turn on washer

Make sure the dispenser drawer is closed completely, then touch the Power button to turn on the washer� Other methods of turning the washer on include opening the lid or turning the Wash Cycle knob�

Do not overll, dilute, or use more than 1 cup (236 mL). Do not use color-safe bleach or Oxi products in the same

cycle with liquid chlorine bleach�

8. Select cycle

10. Select cycle options

Steam model shown

Turn cycle knob to choose your wash cycle�

9. Select cycle modiers, if desired

Light soils

Colors that bleed

or fade

Once you select a cycle, the default settings for that cycle will be lit. Touch the cycle modier buttons to change the Wash Temp, Soil Level, and Spin Speed, if desired� Not all settings are available with all cycles� Even for cold wash settings, some warm water may be added to the washer to maintain a minimum temperature�

NOTE: Always read and follow fabric care label instructions to avoid damage to your items� If not sure which temperature to use, refer to the diagram above or select a cooler temperature�

Moderate soils

Bright colors

Heavy Soils

Whites

Pastels

Steam model shown

Select any other cycle options you may wish to add, if not previously set� Some cycles will automatically add certain options such as Two Rinses. These may be turned o, if desired�

NOTE: Not all options are available with all cycles�

11. Touch and hold Start/Pause/Unlock Lid

button to begin wash cycle

Touch and hold the Start/Pause/Unlock Lid button for up to

3 seconds to start the wash cycle. When the cycle has nished,

the Complete indicator will light and the end-of-cycle signal

will sound (if set). Promptly remove items when cycle is done

to avoid odor, reduce wrinkling, and avoid rusting of metal hooks, zippers, and snaps�

Unlocking the lid to add garments

If you need to open the lid to add 1 or 2 missed items: Touch the Start/Pause/Unlock Lid button to pause the washer;

the lid will unlock once the washer movement has stopped� This may take several minutes if the load was spinning at high speed� Then close the lid and touch and hold the Start/Pause/ Unlock Lid button again for up to 3 seconds to restart the cycle�

IMPORTANT: If the lid is left open for more than 10 minutes, the water will pump out and the F8E6 error code will appear on the display�

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure� Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found�

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker�

NOTE: This washer does not include inlet hoses� See the Installation Instructions for more information�

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at Its Best

1. Always use High Eciency (HE) detergents and follow

the HE detergent manufacturer’s instructions regarding the

amount of HE detergent to use� Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor�

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better

job of controlling the rate at which soils and detergent accumulate�

3. Always leave the washer lid open between uses to help

dry out the washer and prevent the buildup of odor-causing residue�

Cleaning Your Top-Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below� This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer�

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Clean Washer Cycle

This washer has a special cycle that uses higher water volumes in combination with liquid chlorine bleach to clean the inside of the washer�

Begin procedure Chlorine Bleach Procedure: a. Open the washer lid and remove any clothing or items� b. Add 1 cup (236 mL) of liquid chlorine bleach to the

bleach compartment�

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time�

c. Close the washer lid� d. Do not add any detergent or other chemical to the

washer when following this procedure�

e. Select the Clean Washer cycle� f. Touch and hold the Start/Pause/Unlock Lid button to

begin the cycle� The Clean Washer Cycle Operation is described below�

NOTE: For best results, do not interrupt the cycle� If the

cycle must be interrupted, touch the Power button. (For

models with no Power button, touch and hold the Start/ Pause/Unlock Lid button for three seconds). After the Clean Washer cycle has stopped, run a cleaner from washer�

Rinse & Spin

cycle to rinse

WASHER CARE (cont.)

Description of Clean Washer Cycle Operation:

1. This cycle will ll to a water level higher than in normal

wash cycles to provide rinsing at a level above the water line for normal wash cycle�

2. During this cycle, there will be some agitation and spinning

to increase the removal of soils�

After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior�

Cleaning the Dispensers

After a period of using your washer, you may nd some residue buildup in the washer’s dispensers. To remove residue

from the dispensers, wipe them with a damp cloth and towel dry� Do not attempt to remove the dispensers or trim for cleaning� The dispensers and trim are not removable� If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle� Use an all-purpose surface cleaner, if needed�

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills�

Use only mild soaps or cleaners when cleaning external

washer surfaces� IMPORTANT: To avoid damaging the washer’s nish,

do not use abrasive products�

NON-USE AND VACATION CARE

Operate your washer only when you are home� If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer�

2. Turn o water supply to washer to avoid ooding due

to water pressure surge�

CLEANING YOUR DISPENSER

You may nd laundry product residue left over in your dispenser

drawer� To remove residue, follow this recommended cleaning procedure:

1. Pull drawer out until you feel resistance�

2. Push 2 tabs downward, then continue pulling out�

3. Wash in warm, soapy water, using a mild detergent�

4. Rinse with warm water�

5. Air dry or dry with a towel, then place back into slot�

IMPORTANT: Dispenser drawer and tray are not dishwasher

safe�

TRANSPORTING YOUR WASHER

1. Shut o both water faucets. Disconnect and drain water

inlet hoses�

2. If washer will be moved during freezing weather, follow

“Winter Storage Care” directions before moving�

3. Disconnect drain hose from drain system�

4. Unplug power cord�

5. Place inlet hoses inside washer basket�

6. Drape power cord and drain hose over the console and

secure with masking tape�

7. Place foam packing ring from original shipping materials

back inside washer� If you do not have packing ring, place heavy blankets or towels into basket opening� Close lid and place tape over lid and down front of washer� Keep lid taped until washer is placed in new location� Transport washer in upright position�

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze� Because some water may stay in hoses, freezing can damage washer� If storing or moving during freezing weather, winterize your washer�

To winterize washer:

1. Shut o both water faucets; disconnect and drain water

inlet hoses�

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on Rinse & Spin cycle for about 30 seconds

to mix antifreeze and remaining water.

3. Unplug washer or disconnect power�

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to Installation Instructions to locate, level, and

connect washer�

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses� Reconnect water inlet hoses�

Turn on both water faucets�

2. Plug in washer or reconnect power�

3. Run washer through Bulky/Bedding cycle to clean washer

and remove antifreeze, if used. Use only HE High Eciency detergent. Use half the manufacturer’s recommended

amount for a medium-size load�

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Vibration or O-Balance

Vibration, rocking, or “walking”

Vibration during spinning or washer stopped with

all dial lights ashing

Noises

Clicking or metallic noises Objects caught in washer drain

Gurgling or humming Washer may be draining water� It is normal to hear the pump making a continuous humming

Humming Load sensing may be occurring� You may hear the hum of the sensing spins after you have started

Whirring Basket may be slowing down� You may hear the whirring sound of the basket decelerating�

Water Leaks

Check the following for proper installation:

Washer not performing as expected

Not enough water in washer

Feet may not be in contact with the

oor and locked.

Washer may not be level� Check oor for exing or sagging. If ooring is uneven, a ¾"

Load could be unbalanced� Load items in loose heaps evenly around the washplate� Adding

system�

Washer not level� Water may splash o basket if washer is not level. Fill hoses not attached tightly� Tighten ll-hose connection. Fill hose washers Make sure all four ll hose at washers are properly seated. Drain hose connection Pull drain hose from washer cabinet and properly secure it to

Check household plumbing for leaks or clogged sink or drain�

Washer not loaded as recommended� An unbalanced load can cause basket to be out of alignment

Load not completely covered in water� This is normal operation for an HE low-water washer� The load

Front and rear feet must be in rm contact with oor, and washer

must be level to operate properly� Jam nuts must be tight against the bottom of the cabinet�

(19 mm) piece of plywood under your washer will reduce sound.

See “Level the Washer” in the Installation Instructions�

wet items to washer or adding more water to basket could unbalance washer�

Avoid washing single items� Balance a single item such as a rug

or jeans jacket with a few extra items. If the dial is ashing,

redistribute the load, close the lid, and touch and hold the Start/ Pause/Unlock Lid button�

Use Bulky/Bedding cycle for oversized, non-absorbent items such

as comforters or poly-lled jackets. Other items may not be

appropriate for Bulky/Bedding cycle� See “Cycle Guide�” Item or load not suitable for selected cycle� See “Cycle Guide”

and “Using Your Washer�”

Empty pockets before washing� Loose items such as coins could fall between basket and tub or may block pump� It may be necessary to call for service to remove items�

It is normal to hear metal items on clothing such as metal snaps, buckles, or zippers touch against the stainless steel basket�

sound with periodic gurgling or surging as nal amounts of water

are removed during the spin/drain cycles�

the washer� This is normal�

This is normal�

drainpipe or laundry tub� Do not place tape over drain opening� Water can back up out of a clogged sink or drainpipe� Check

all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)

and cause water to splash o tub. See “Using Your Washer” for

loading instructions�

will not be completely underwater� The washer senses load sizes and adds correct amount of water for optimal cleaning�

See “What’s New under the Lid.”

IMPORTANT: Do not add more water to washer� Adding water lifts

the items o the washplate, resulting in less eective cleaning.

Run Clean Washer cycle to optimize the water level and wash performance�

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer won’t run or ll;

washer stops working

Check for proper water supply� Both hoses must be attached and have water owing to inlet valve.

Both hot and cold water faucets must be turned on� Check that inlet valve screens have not become clogged�

Check for any kinks in inlet hoses, which can restrict water ow.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer won’t run or ll;

washer stops working

(cont.)

Washer not draining/ spinning; loads are still wet

Check proper electrical supply� Plug power cord into a grounded 3 prong outlet�

Do not use an extension cord.

Ensure there is power to outlet� Reset a tripped circuit breaker� Replace any blown fuses�

NOTE: If problems continue, contact an electrician�

Normal washer operation� Lid must be closed for washer to run�

Washer will pause during certain phases of cycle� Do not interrupt cycle�

Washer may be stopped to reduce suds�

Washer may be tightly packed� Remove several items, rearrange load evenly around the washplate�

Not using HE detergent or using too much HE detergent�

Small items may have been caught in pump or between basket and tub, which can slow draining�

Using cycles with a lower spin speed� Cycles with lower spin speeds remove less water than cycles

Close lid and touch and hold the Start/Pause/Unlock Lid button� Add only 1 or 2 additional items after washer has started� Do not add more water to the washer� Only use HE detergent� Suds from regular detergents can slow or

stop the washer� Always measure detergent and follow detergent directions based on your load requirements�

To remove suds, cancel cycle� Select RINSE & SPIN� Select your cycle� Touch and hold detergent�

Empty pockets and use garment bags for small items�

with high spin speeds� Use the recommended cycle/spin speed for your item�

the Start/Pause/Unlock Lid button

� Do not add more

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer not draining/ spinning, loads are still

wet (cont.)

Dry spots on load after cycle

Incorrect or wrong wash or rinse temperatures

Load not rinsed Check for proper water supply� Make sure hot and cold inlet hoses are not reversed�

Washer may be tightly packed or unbalanced�

Load o balance. See “Vibration or O-Balance” in “Troubleshooting” section for

Check plumbing for correct drain hose installation� Drain hose

extends into standpipe farther than

4.5" (114 mm).

Not using HE detergent or using too much HE detergent�

High spin speeds extract more

moisture than traditional top-load washers�

Check for proper water supply� Make sure hot and cold inlet hoses are not reversed�

Energy-saving controlled wash temperatures�

Tightly packed loads may not allow the washer to spin correctly, leaving the load wetter than normal� Evenly arrange the wet load

for balanced spinning. Select DRAIN & SPIN to remove excess

water� See “Using Your Washer” for loading recommendations�

more information� Check drain hose for proper installation� Use drain hose form

and securely attach to drainpipe or tub� Do not tape over drain

opening. Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose.

Suds from regular detergent or using too much detergent can slow or stop draining or spinning� Use only HE detergent� Always measure and follow detergent directions for your load� To remove

extra suds, select RINSE & SPIN. Do not add detergent. The high spin speeds combined with airow during the nal spin

can cause items near the top of the load to develop dry spots

during the nal spin. This is normal.

Both hoses must be attached to both washer and faucet, and have

both hot and cold water owing to inlet valve.

Check that inlet valve screens are not clogged� Remove any kinks in hoses� ENERGY STAR® qualied washers use cooler wash and rinse

water temperatures than traditional top-load washers� This includes cooler hot and warm washes�

Both hoses must be attached and have water owing to the inlet valve�

Both hot and cold water faucets must be on� Inlet valve screens on washer may be clogged� Remove any kinks in the inlet hose�

Not using HE detergent or using too much HE detergent�

Washer may be tightly packed� The washer is less ecient at rinsing when load is tightly packed.

Fabric softener option not selected� When using fabric softener, be sure the Fabric Softener option

Sand, pet hair, lint, etc� on load after washing

Load is tangling Washer not loaded as recommended� Load items in loose heaps evenly around the washplate�

Heavy sand, pet hair, lint, and detergent or bleach residues may require additional rinsing�

Wash action and/or spin speed too fast for load�

The suds from regular detergent can cause the washer to operate incorrectly�

Use only HE detergent� Be sure to measure correctly� Always measure detergent and follow detergent directions based

on load size and soil level�

Load items in loose heaps evenly around the washplate� Use cycle designed for the fabrics being washed� Add only 1 or 2 additional items after washer has started�

is selected� Add Two Rinses to the selected cycle�

Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of items being washed� Select a cycle with a slower wash action and slower spin speed�

Note that items will be wetter than when using a higher spin speed�

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Not cleaning or removing stains

Odors Monthly maintenance not done

Fabric Damage Sharp items were in pockets during

Wash load not completely covered in water�

Added more water to washer� Do not add more water to washer� Adding water lifts the items

Washer not loaded as recommended� Load items in loose heaps evenly around the washplate�

Adding detergent on top of load� Add detergent, Oxi products, and color-safe bleach to the bottom

Not using HE detergent or using too much HE detergent�

Not using correct cycle for fabric type�

Not using dispensers� Use dispensers to avoid chlorine bleach and fabric softener

Not washing like colors together� Wash like colors together and remove promptly after the cycle

as recommended�

Not using HE detergent or using too much HE detergent�

wash cycle� Strings and straps could have tangled� Tie all strings and straps before starting wash load� Items may have been damaged

before washing� Fabric damage can occur if the load

is tightly packed�

Garment care instructions may not have been followed�

Liquid chlorine bleach may have been added incorrectly�

Washer senses load size and adds correct amount of water� This is normal and necessary for clothes to move�

o the washplate, resulting in less eective cleaning.

Add only 1 or 2 additional items after washer has started�

of the basket before adding the load items� The suds from regular detergent can prevent washer from

operating correctly� Use only HE detergent� Be sure to measure correctly� Always measure detergent and follow detergent directions based

on load size and soil level� Use a higher soil level cycle option and warmer wash temperature

to improve cleaning�

If using Express cycle (on some models), wash only a few items.

Use Whites, Heavy Duty, or Cold Clean cycle for tough cleaning� See the “Cycle Guide” to match your load with the best cycle�

staining� Load dispensers before starting a cycle�

Avoid overlling.

Do not add products directly onto load�

is complete to avoid dye transfer� Run the Clean Washer cycle after every 30 washes� See “Washer

Care” in “Washer Maintenance�” Unload washer as soon as cycle is complete� Use only HE detergent� Be sure to measure correctly� Always follow the detergent directions� See “Washer Care” section� Empty pockets, zip zippers, and snap or hook fasteners before

washing to avoid snags and tears�

Mend rips and broken threads in seams before washing�

Load items in loose heaps evenly around washplate� Load items should move freely during the wash to avoid damage� Use cycle designed for the fabrics being washed� Add only 1 or 2 additional items after washer has started�

Always read and follow garment manufacturer’s care label

instructions� See the “Cycle Guide” to match your load with the best cycle�

Do not pour liquid chlorine bleach directly onto load� Wipe up bleach spills�

Undiluted bleach will damage fabrics� Do not use more than recommended by manufacturer�

Do not place load items on top of bleach dispenser when loading and unloading washer�

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Incorrect dispenser operation

Powdered detergent not dissolving completely in load

Single-dose laundry packet not dissolving

Error Code Appears in Display

“LF” (too long to ll) appears in display

“--” Cycle knob is not on cycle� This is not an error� The selector knob is not on a cycle� Rotate

F## code (F-type error code) appears in display

F1E1 ACU (Appliance control fault)

F2E3 UI/ACU mismatch ACU/UI initialization error� Call for service� F3E1 Water level sensing

failure F5E2 Lid lock will not

lock if lid lock failure F5E3 Lid cannot unlock Objects on washer lid prevent it from

F6E2 or F6E3 Communication Error: UI cannot communicate

F8E6 (water hazard) will appear in display

“drn” “dr” (F9E1) (drain

pump system problem –

long drain) appears in

display

“Ofb” (O Balance) Load not balanced or evenly

Clogged dispensers or laundry products dispensing too soon�

Liquid chlorine bleach not used in dispenser or TimedOxi option not selected�

Using too much HE detergent� Follow the manufacturer’s instructions to determine the amount

Water temperature is very cold� Select a warmer wash temperature�

Adding laundry packet incorrectly� Be sure laundry packet is added to washer basket before adding

Washer taking too long to ll. Drain extends more than 4.5" (114 mm) into

standpipe�

System error code� Touch the Start/Pause/Unlock Lid button once to clear the code�

Internal ACU failure� Call for service�

Pressure sensor on ACU failure� Call for service�

An item in the load may be keeping the lid from locking�

unlocking� ACU or UI synchronization error� Remove power from the washer� Let washer set for 5 minutes for

Lid is left open for more than 10 minutes and water has pumped out�

Washer taking too long to drain

water. Drain extends more than

4.5" (114 mm) into standpipe.

distributed around the basket�

Do not overll dispenser. Overlling causes immediate dispensing.

Always select Fabric Softener option to ensure proper dispensing� Load dispensers before starting a cycle� It is normal for small amounts of water to remain in dispenser

at the end of the cycle� Homes with low water pressure may result in residual powder

in the dispenser� To avoid, select a warmer wash temperature if possible, depending on your load�

Use only liquid chlorine bleach in the bleach dispenser�

You may only place Oxi products directly in the liquid chlorine bleach dispenser. If using Oxi products, be sure to select TimedOxi option. Do not use both liquid chlorine bleach and Oxi product in the same load.

of detergent to use�

Try adding the detergent to the basket prior to adding laundry rather than using the detergent dispenser�

clothes. Follow the manufacturer’s instructions to avoid damage to your items�

Check plumbing for correct drain hose installation� Use drain hose form and attach securely to drainpipe or tub� Do not tape over drain opening� See Installation Instructions�

your selector knob until a cycle lights up�

Then touch the Start/Pause/Unlock Lid button again to restart washer� If code appears again, call for service�

Check for items directly under the lid�

Remove objects, such as baskets of laundry, from top of washer�

the washer to completely power down� Apply power to washer and check for error codes� If the error code persists call for service�

Make sure lid is closed before starting a cycle and/or during

prewash (soak).

Check plumbing for correct drain hose installation� Use drain hose form and attach securely to drainpipe or tub� Do not tape over drain opening� See Installation Instructions�

Check plumbing for correct drain hose installation� Use drain hose form and attach securely to drainpipe or tub� Do not tape over drain opening�

Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose. See Installation

Instructions�

Cycle is paused as indicated by the ashing Start/Pause/Unlock

Lid indicator� Open the lid, redistribute the load, and close the lid� Touch and hold the Start/Pause/Unlock Lid button to resume�

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