Juniper networks CARE PLUS User Manual
JUNIPER CARE PLUS
CONSULTING SERVICES
DATASHEET
Product Overview
Today’s organizations are under
constant pressure to meet dynamic
market demands while increasing
their return on investment. IT
departments need to align and deliver
on the organization’s objectives with
limited budget and resources. Your IT
infrastructure is the backbone of your
success, therefore a high-performance
network is required to meet your long-
term innovation and business goals.
Juniper Care Plus Consulting Services
provide the insight into your network
required to maintain business agility.
Our services are aimed at avoiding
incidents and assuring your network
is always at optimum readiness, able
to evolve smoothly and eectively
in response to the demands of your
business.
Service Description
Juniper Networks® Juniper Care Plus has a menu of consulting services that can be tailored
to meet your specific networking needs. These services maximize the effectiveness of your
relationship with Juniper Networks, while optimizing your budget by allowing you to select
from a series of offerings when your business requires them. These consulting services can
be purchased with “consulting credits” that are accrued based on your installed base of
Juniper products. Within the Juniper Care Plus Consulting Services, you can purchase any
of the following service offerings:
• Configuration Analysis and Change Review Service
• Design Change Review Service
• Feature Rollout and Change Review Service
• Network Change Plan Review Service
• Implementation Support Service
• Product Issue Impact Review Service
• Software Upgrade Recommendation and Review Service
• Product Health Check Service
Service Eligibility and Ordering
Each Juniper Care Plus Consulting Service will be delivered as defined in the Service
Description Document (www.juniper.net/support/guidelines.html). Each is available
only to Juniper Care Plus customers (you must have an active Juniper Care Plus service
contract to be eligible for our Juniper Care Plus Consulting Services).
Consulting Services may be purchased directly through Juniper Networks or an authorized
Juniper Partner. Each service may be purchased using consulting credits or with a
purchase order.
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Configuration Analysis and Change Review Service
Juniper Networks Configuration Analysis and Change Review
Service provides a consultative review and analysis that optimizes
your network configuration by leveraging Juniper’s detailed
understanding of your network along with expertise regarding
Juniper products. Juniper engineers will discuss your requirements
in detail and apply best practices and Juniper methodology to
analyze the configuration and features with a focus on scalability,
resilience, and efficiency.
Service Deliverables
• Product configuration review and analysis
• Meeting to discuss, understand, and validate the overall goals
and requirements of your network
• Review of your network device configurations, which may
include hardware configurations, software configurations,
and dependencies with respect to new features, configuration
scaling, device policies, interface configuration, management
setup for the system, and your configuration methodology
• Analysis of current configurations based on suggested Juniper
Networks product configuration best practices; areas of focus
may include configuration practices currently employed,
hardware redundancy, resiliency and error logging configuration,
scalability of the current configuration, dependencies with
respect to new features, and your configuration templates
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to two configuration templates
and to the Juniper Networks products and services purchased.
Configuration Analysis and Change Review Service deliverables
are based on the network profile information provided by you or
collected through Juniper Networks Junos
and Service Insight. The scope of this oering may be limited if
the required information and documentation are not provided. For
additional details, please refer to the Service Description Document.
Note: Recommendations provided in the Configuration Analysis
and Change Review Service report are based on Juniper Networks
best practices and do not include product issue (defects) analysis
of the network.
®
Space Service Now
Design Change Review Service
Juniper Networks Design Change Review Service provides
consultative review and recommendations for improving and
optimizing certain aspects of the existing detailed design plan
for your network. Leveraging Juniper engineering’s experience
and knowledge of your network architecture, this service offering
enables you to get validation from Juniper experts before making
critical network changes.
Service Deliverables
Network design review and analysis:
• Review of your design requirements and goals, including review
of your high-level design document, which typically includes
business requirements for the network scaling, capacity, or
resource constraints, network reliability and high availability
requirements
• Review of your detailed design document, which typically
includes a detailed diagram and network inventory
• Analysis of the new design to ensure that it meets the design
requirements, will scale with the network, and is optimized for
performance and risk reduction
Network design recommendations:
• Juniper provided written feedback referencing your design
document with input and recommendations
• A follow on meeting to review the recommendations and come
to final agreement on the design
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables”
section. The scope of the service is limited to four representative
configuration templates.
Design Change Review Service deliverables are based on the
network design information that you provide. The scope of this
offering may vary and be restricted if required information and
documentation is not complete. For additional details, please refer
to the Service Description Document.
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Feature Rollout and Change Review Service
Juniper Networks Feature Rollout and Change Review Service
provides consultative review and recommendations for planned
feature introductions to help you determine the optimal rollout plan.
Juniper engineers will work with you to understand your priorities,
requirements, and goals. By applying and understanding your
network topology, product configurations, feature requirements,
and strategy, the Juniper engineer will provide detailed analysis
and recommendations that proactively identify risks to help
minimize potential service disruption when the implementation
plan is being carried out.
Service Deliverables
Network feature rollout plan review and analysis:
• Review of your service priorities, requirements and goals,
existing network architecture and topology, feature
selection and configuration, and the overall strategy of the
implementation plan.
• Analysis of the impact of the new feature on the existing
infrastructure, including analysis of the new feature design,
configuration, scalability, and interoperability with other vendor
equipment.
• Information about software defects found in the field that
match your current release is assessed with the new feature
requirement and your network profile.
• In-depth analysis of the identified software defects and
potential level of exposure on the network is conducted based
on your specific business and networking requirements.
• An assessment on the probability that you may encounter
problems on the network during rollout is also provided.
Recommendations for feature rollout plan:
• Written report with recommendations on how to optimize the
rollout of the new feature
• Meeting to review the recommendations with you for final
agreement on the rollout plan
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to new feature rollout for
one software release and to the Juniper Networks products and
services that have been purchased. This service is dependent
upon the current network software’s capability to support the
new feature. Any new feature rollout plan review that requires
a new software version is out of scope, and requires a Juniper
Networks Software Upgrade Recommendation and Review
Service to provide recommendations for upgrading software to the
appropriate version.
Feature Rollout and Change Review Service deliverables are
based on the network profile information provided by you or
collected through Service Now and Service Insight. The scope of
this offering may vary and be restricted if the complete required
information and documentation is not provided. For additional
details, please refer to the Service Description Document.
Network Change Plan Review Service
Juniper Networks Network Change Plan Review Service reviews
your network change plans and provides recommendations for
optimizing the process based on known best practices. Network
change plans may include a software upgrade implementation
plan, a new feature implementation plan, and network migration for
Juniper Networks products with which you may need assistance.
Service Deliverables
Network change plan review and assistance:
• Detailed review of your methods and procedures for network
hardware and software configuration changes
• Review of your acceptance test plan and contingency roll back
plan, if applicable
• Assistance in the preparation of implementation plan
procedures
Optimization recommendations:
• Proactively identify implementation issues and provide
recommendations for changes to your test plan associated with
the network changes
• Provide recommendations on optimizing the migration methods
and procedures wherever there is an opportunity to minimize
implementation time and service disruption
• Advise you about any relevant leading practices for the
network change and deliver a written report on Juniper’s
recommendations
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to one major network change
plan and associated minor changes. A major change includes
events such as activation and installation of a new device,
insertion of a new line card and activation of new service, a routing
policy change, activation of a new software feature, migration of
service traffic and reconfiguration due to a design change, end
of life (EOL), end of engineering (EOE), end of support (EOS),
an operation process change, and a hardware upgrade. A minor
change includes events such as an IP address change, a security
policy change, and deactivation or activation of an interface.
This service scope is limited to Juniper Networks products only
and does not include network migrations from a third-party
product to a Juniper Networks product.
For additional details, please refer to the Service Description
Document.
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