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Appendix C
Return the Router or Its Components
This chapter discusses the following topics related to returning parts for repair or
replacement:
Return Procedure on page 215
Locate Component Serial Numbers on page 216
Pack the Router for Shipment on page 220
Pack Components for Shipment on page 221
Return Procedure
When you need to return a component, follow this procedure:
1. Determine the part number and serial number of the component. For instructions, see
“Locate Component Serial Numbers” on page 216.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). You can send e-mail to
1-888-314-JTAC (within the United States) or (+1) 408-745-9500 (from outside the
United States).
support@juniper.net, or call
Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
The shipping address for the replacement component, including contact name and
phone number
Description of the failure
The support representative validates your request, and issues an RMA number for return
of the component.
3. Pack the router or component for shipment, performing the procedure described in
“Pack the Router for Shipment” on page 220 or “Pack Components for Shipment” on
page 221.
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Return the Router or Its Components
Locate Component Serial Numbers
Your request for an RMA must include the component part and serial numbers. Issue the CLI
show chassis hardware command to list the numbers for all components installed in the
chassis:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis 00126 M40
Backplane REV 06 710-000073 AA2097
Power Supply A Rev 740-000234 000001 AC
Power Supply B Rev A1 740-000234 000132 AC
Maxicab REV 05 710-000229 AA4390
Minicab REV 02 710-000482 AA4423
Display REV 07 710-000150 AA4352
Routing Engine RE-1.0
...
Most components also have a small rectangular serial number ID label (see Figure 96)
attached to the component body.
Figure 96: Serial Number ID Label
The following sections describe the tag location on each type of component:
FPC Serial Number ID Label on page 217
PIC Serial Number ID Label on page 217
Power Supply Serial Number ID Label on page 218
Routing Engine Serial Number Label on page 218
SCB Serial Number ID Label on page 219
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FPC Serial Number ID Label
The serial number ID label on an FPC is located near the rearon the left side when the FPC is
vertical, as it is when installed in the router (see Figure 97).
Figure 97: FPC Serial Number ID Label
Serial number
ID label
Return the Router or Its Components
S
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S
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PIC Serial Number ID Label
The serial number ID label on a PIC is located on the left side when the PIC is vertical, as it is
when installed in the router (see Figure 98).
Figure 98: PIC Serial Number ID Label
Serial number
ID label
STM-4/OC-12 ATM SMF IR
1604
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Power Supply Serial Number ID Label
The serial number ID label on a power supply is located on the top (see Figure 99).
Figure 99: Power Supply Serial Number ID Label
Serial number ID label
Routing Engine Serial Number Label
The location of the serial number label depends on the type of Routing Engine (see
Figure 100 and Figure 101).Some Routing Engines might havemorethan one serial number.
Contact your Juniper support representative if you need assistance in determining which
serial number to provide.
Figure 100: Routing Engine 333 Serial Number ID Label
1605
Serial number ID label
Teknor Silicon Serial ID
460000078ba2201
Board S/N: 900106217
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Figure 101: Routing Engine 600 Serial Number ID Label
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1576
*1 2 3 4 5 6 7 8 9 1 0 1 2 *
Serial number ID label
SCB Serial Number ID Label
The serial number ID label on an SCB is located at the center front of the board panel (see
Figure 102).
Figure 102: Serial Number Label on the System Control Board
Serial number
ID label
4.
1602
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Return the Router or Its Components
Pack the Router for Shipment
To pack the router for shipment, follow this procedure:
1. Retrieve the crate with bottom pallet and packing materials in which the router was
2. On the console or other management device connected to the Routing Engine, enter CLI
3. Shut down power to the router by pressing the power switch on the faceplate of both
originally shipped.
operational mode and issue the following command to shut down the router software.
For more information, see the JUNOS Internet Softw are Operational Mode Command
Reference: Pr otocols, Class of Service , Chassis, and Management .
user@host> request system halt
Wait until a message appears on the console confirming that the operating system has
halted.
power supplies to the
OFF (O) position.
4. Disconnect the power cords or cables. For instructions, see “Disconnect AC Power from
the Router” on page 140 and “Disconnect DC Power from the Router” on page 147.
5. Remove the cables from all PICs and external management and alarm devices. For
instructions, see “Maintain and Replace Cables and Connectors” on page 181.
6. Remove the chassis from the rack.
If you are using a mechanical lift, place the lift under the chassis, unscrew and
remove the mounting screws from the rack, and move the router to the pallet.
If you are moving the router manually, first remove components as described in
“Remove Components from the Chassis” on page 100. Unscrew and remove the
mounting screws from the rack, move the router to the pallet, then reinstall the
components as described in “Reinstall Components into the Chassis” on page 111.
7. Place the chassis on the pallet and bolt it to the pallet.
8. Replace the packing foam on top of the chassis.
9. Place the crate cover over the chassis and foam.
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Pack Components for Shipment
To pack and ship individual router components, follow these guidelines:
Protect the component with enough packing material to prevent movement inside the
carton. Use the original shipping materials if they are available.
Place individual boards in electrostatic bags.
Return the Router or Its Components
Do not stack any of the Packet Forwarding Engine
components.
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