Juniper Networks 215 User Manual
Appendix C
Return the Router or Its Components
This chapter discusses the following topics related to returning parts for repair or
replacement:
Return Procedure on page 215
Locate Component Serial Numbers on page 216
Pack the Router for Shipment on page 220
Pack Components for Shipment on page 221
Return Procedure
When you need to return a component, follow this procedure:
1. Determine the part number and serial number of the component. For instructions, see
“Locate Component Serial Numbers” on page 216.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). You can send e-mail to
1-888-314-JTAC (within the United States) or (+1) 408-745-9500 (from outside the
United States).
support@juniper.net, or call
Provide the following information in your e-mail message or during the telephone call:
Part number and serial number of component
Your name, organization name, telephone number, and fax number
The shipping address for the replacement component, including contact name and
phone number
Description of the failure
The support representative validates your request, and issues an RMA number for return
of the component.
3. Pack the router or component for shipment, performing the procedure described in
“Pack the Router for Shipment” on page 220 or “Pack Components for Shipment” on
page 221.
Return the Router or Its Components
215
Return the Router or Its Components
Locate Component Serial Numbers
Your request for an RMA must include the component part and serial numbers. Issue the CLI
show chassis hardware command to list the numbers for all components installed in the
chassis:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis 00126 M40
Backplane REV 06 710-000073 AA2097
Power Supply A Rev 740-000234 000001 AC
Power Supply B Rev A1 740-000234 000132 AC
Maxicab REV 05 710-000229 AA4390
Minicab REV 02 710-000482 AA4423
Display REV 07 710-000150 AA4352
Routing Engine RE-1.0
...
Most components also have a small rectangular serial number ID label (see Figure 96)
attached to the component body.
Figure 96: Serial Number ID Label
The following sections describe the tag location on each type of component:
FPC Serial Number ID Label on page 217
PIC Serial Number ID Label on page 217
Power Supply Serial Number ID Label on page 218
Routing Engine Serial Number Label on page 218
SCB Serial Number ID Label on page 219
1600
216
M40 Internet Router Hardware Guide
FPC Serial Number ID Label
The serial number ID label on an FPC is located near the rearon the left side when the FPC is
vertical, as it is when installed in the router (see Figure 97).
Figure 97: FPC Serial Number ID Label
Serial number
ID label
Return the Router or Its Components
S
U
T
A
T
S
X
R
X
T
E
IN
L
Y
IT
IV
T
C
A
X
R
1603
PIC Serial Number ID Label
The serial number ID label on a PIC is located on the left side when the PIC is vertical, as it is
when installed in the router (see Figure 98).
Figure 98: PIC Serial Number ID Label
Serial number
ID label
STM-4/OC-12 ATM SMF IR
1604
Return the Router or Its Components
217
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