Jabra PC Suite User Manual
Jabra PC Suite
User’s Guide
©2008, Jabra A/S
Contents
1. JABRA PC SUITE OVERVIEW .....................................................................................................3
Elements of the Jabra PC Suite ..............................................................................................3
System Requirements .............................................................................................................4
2. INSTALLING JABRA PC SUITE ....................................................................................................5
3. USING SOFTPHONES WITH YOUR JABRA HEADSET ....................................................................8
Using Skype .............................................................................................................................8
Using Cisco IP Communicator ................................................................................................9
Using Microsoft Office Communicator ................................................................................. 10
Using Other Types of Softphones and Audio Programs .................................................... 11
4. THE JABRA DEVICE SERVICE .................................................................................................. 12
Running and Using the Device Service............................................................................... 12
Purpose of the Device Service .......................................................................................................12
Running the Device Service ...........................................................................................................12
The Jabra Icon in the Notification Area ............................................................................... 12
The Device Service Settings Window.................................................................................. 13
Setting the Target Softphone ............................................................................................... 15
Connecting Applications to the Device Service .................................................................. 16
Viewing the Known Devices List .......................................................................................... 17
Device Service Preferences ................................................................................................. 18
5. THE JABRA CONTROL CENTER ............................................................................................... 19
Running and Using the Jabra Control Center ..................................................................... 19
Purpose of the Control Center.......................................................................................................19
Running the Control Center...........................................................................................................19
The Control Center Window ................................................................................................. 19
6. THE JABRA DEVICE FIRMWARE UPDATER ............................................................................... 21
Introduction to the Firmware Updater .................................................................................. 21
Running the Firmware Updater............................................................................................ 21
7. THE JABRA SKYPE INTERFACE ............................................................................................... 24
Running and Using the Skype Interface.............................................................................. 24
Purpose of the Skype Interface ......................................................................................................24
Running the Skype Interface ..........................................................................................................24
The Skype Interface Window ............................................................................................... 25
Configuring Skype to Accept the Jabra Connection ........................................................... 26
8. USING JABRA DEVICES WITH ANY WINDOWS PROGRAM......................................................... 28
A. JABRA A335W SETTING S IN THE CONTROL CENTER............................................................... 30
Control Center Buttons for Jabra A335w ............................................................................ 30
The Settings Tab for Jabra A335w ...................................................................................... 31
The Advanced Tab for Jabra A335w ................................................................................... 32
The Headset Tab for Jabra A335w...................................................................................... 33
Jabra PC Suite User’s Guide 2
Chapter 1: Jabra PC Suite Ov erv iew
Elements of the Jabra PC Suite
1. Jabra PC Suite Overview
Elements of the Jabra PC Suite
The Jabra PC Suite is a collection of PC programs that enable you to configure
your Jabra solution, update its firmware and control the way your headset will
work together with your PC softphones and other audio programs.
The Jabra PC Suite includes the following programs:
• Jabra Device Service
This simple program runs in the background and monitors your USB ports for
Jabra devices. It enables the Jabra Control Center and softphone interfaces to
interact with Jabra devices. While the Device Service is running, you will see a
Jabra icon in the Windows notification area (close to the clock in the bottomright corner of your screen); right click the icon to set preferences and access
links to other Jabra programs. You must have this service running in order to
use any of those programs together with your Jabra device.
• Jabra Control Center
This program enables you to configure your Jabra headset from your computer
and to configure the interaction between your headset and your softphone
programs.
• Jabra Device Firmware Updater
This program enables you to update the firmware of your Jabra devices.
Firmware is a type of software that runs inside many types of electronic
devices, managing their various internal processes. Occasionally, Jabra may
release updates that can improve performance or add new functionality to your
Jabra product. You can find these updates on the Jabra web site and may
receive e-mail about firmware updates if you register your devices with Jabra
(which we recommend).
• Jabra Skype Interface
This is a simple background program that manages the connection between
your headset solution and the Skype softphone program. Among other things,
it enables you to answer a Skype call using the controls on your headset.
• Jabra Cisco IP Communicator Interface
This is a library (DLL) that is added to your Cisco IP Communicator
installation if it is present when you install Jabra PC Suite. It enables you to
control Cisco IP Communicator from your headset, but is otherwise invisible
and does not require you to manually run or configure it. If you install Cisco IP
Communicator after installing Jabra PC Suite, then reinstall the PC Suite to get
the Cisco driver.
Jabra PC Suite User’s Guide 3
Chapter 1: Jabra PC Suite Ov erv iew
System Requi rement s
System Requirements
To run the Jabra PC Suite, your computer must meet or exceed the following
requirements:
• Operating System: Microsoft Windows 2000 SP4 or later; Microsoft
Windows XP with Service Pack 2 or later; or Microsoft Windows Vista (all
variants). 64-bit versions of Windows are not supported.
• Hardware: A USB connection must be available and a Jabra device must be
connected to it.
Jabra PC Suite supports the following softphone solutions:
• Skype: version 3.2 or above
• Cisco IP Communicator: version 2.0.1.1 or above
• Microsoft Office Communicator 2007
• Other softphones: All softphones will recognize your Jabra headset as a
standard Windows sound card with sound-in and sound-out features. However,
you will not be able to control these phones from the Jabra headset (i.e., you
will need to use the softphone user interface to place and answer calls).
Note: Jabra is constantly evaluating the softphone market to see which new
programs should be supported with a dedicated driver, as listed above for Skype,
Microsoft and Cisco. Contact your Jabra representative or see the Jabra web site
for the latest news on softphone driver development.
Jabra PC Suite User’s Guide 4
Chapter 2: Ins t allin g Jabra PC Suit e
System Requi rement s
2. Installing Jabra PC Suite
To install Jabra PC Suite on your computer:
1. If are using the Cisco IP Communicator softphone program, then install that
program first. (If you add this program later, you can simply re-run the Jabra
PC Suite setup wizard to install the Jabra driver for Cisco.)
2. If an older version of Jabra PC Suite is already installed on your PC, then
please close the Jabra Device Service if it is running.
3. Insert the CD-ROM that came with your Jabra product or download the Jabra
PC Suite installer from www.jabra.com.
4. Double click on the
5. The installation wizard launches, starting with a
JabraPcSuiteSetup.exe file.
Welcome screen.
There are no settings here, so just read the text and click on Next.
6. The End-User License Agreement page opens.
Read the license agreement carefully. If you agree with its terms, then mark
the I accept… check box and click on Next. You can also Print the agreement
from here if you like.
Jabra PC Suite User’s Guide 5
Chapter 2: Ins t allin g Jabra PC Suit e
System Requi rement s
7. The Custom Setup page opens.
The Jabra PC Suite includes either four or five programs, all of which will be
installed by default. (The fifth program, the Cisco IP Communicator
Interface, is made available only if the Cisco softphone is already installed
on your system.) We recommend that you install all of the listed programs,
though you might exclude the Skype Interface and/or the Cisco IP
Communicator Interface if you are sure you will never use these. To remove
a program, click on the hard-disk icon next to the target name to open a menu
that you can use to exclude that program. Buttons at the bottom of this page
also enable you to see how much disk space will be used and to reset the
page to its default settings. Click on Next when you are done making settings
here.
8. The St artup Options page opens.
The setup program is able to create shortcuts in your Windows start-up folder
that will launch the Jabra Device Service and/or Skype Interface at startup.
Set these as follows:
o Start Jabra Device Service…: This program runs in the background and
enables advanced control functionality for your softphones and headset.
We recommend that you leave this box marked if you will often use a
softphone with your headset. See also “Running and Using the Device
Service” on page 12 for details about this program.
o Start Skype Interface…: Leave this box marked if you intend to use
Skype with your Jabra headset. See also “Running and Using the Skype
Interface” on page 24 for more information about this program.
Click on Next when you are done.
Jabra PC Suite User’s Guide 6
Chapter 2: Ins t allin g Jabra PC Suit e
System Requi rement s
9. The Ready to Install page opens.
You are now finished setting your installation options. Click on Install to
install the software.
10. A progress bar is shown to track your installation. When installation is
complete, the Completed… page opens.
Click on Finish to close the setup program and start using your new software.
Jabra PC Suite User’s Guide 7
Chapter 3: Using Softphones with Your Jabra Headset
Using Skype
3. Using Softphones with Your Jabra Headset
The Jabra PC Suite has two primary functions: configuring your headset and
providing a feature-rich softphone integration that includes remote call control
from the headset.
Basic softphone functionality is provided via Windows and plug-and-play, which
results in your headset appearing as a standard PC sound card with sound-in and
sound-out abilities. However, other elements of the Jabra PC Suite will enable
you to control your softphone from your headset’s buttons. Features include the
ability to answer incoming calls, place calls on hold, switch between held calls
and more. The exact set of features that are supported vary slightly between
softphone types, as outlined in the table below and elaborated in the sub-sections
that follow. The available features will also depend on the Jabra product you are
using with your softphone.
Function Skype Cisco IP
Communicator
Accept incoming cal l
End call
Mute microphone
Place call on hold
Resume call on hold
Redial
Microsoft Office
Communicator
Using Skype
Skype is a well known and widely used softphone solution. It is free to download
and use, though some advanced services (such as the ability to dial out to
traditional phone numbers) cost extra. It has a relatively long history, providing a
large set of features and automation controls with which Jabra can interact.
See "System Requirements” on page 4 for Skype version requirements.
To best use your headset together with Skype, the following should be installed
and running on your PC:
• Jabra Device Service
This simple program establishes a link between your Jabra headset and Jabra
softphone interfaces, enabling you to control your softphone from your
headset. We recommend that you configure Windows to run this program at
start up if you often use your headset together with any type softphone. See
also “Running and Using the Device Service” on page 12.
• Jabra Skype driver
Like the Jabra Device Service, this is a simple program that runs in the
background to enable commands from your headset to be passed to the
softphone. We recommend that you configure Windows to run this program at
Jabra PC Suite User’s Guide 8
Chapter 3: Using Softphones with Your Jabra Headset
Using Cisco IP Communicator
start up if you often use your headset together with Skype. See also “Running
and Using the Skype Interface” on page 24.
Once the above software is installed and running, you will be able to control the
following features of Skype using your standard Jabra headset controls:
• Accept incoming call
• End call
• Mute microphone
• Place call on hold
• Resume call on hold
• Redial last outgoing number
The headset controls for invoking each of the above features of your softphone
work in exactly the same way as they do for your mobile or desk phone. See also
your Jabra headset reference manual for details about how to invoke each of these
functions.
For more information about running the Skype Interface and using Skype
together with your headset, please see "Running and Using the Skype Interface”
on page 24 See also your Skype documentation.
Using Cisco IP Communicator
Cisco IP Communicator makes the many features of Cisco's line of IP-based desk
phones available on your PC.
See "System Requirements” on page 4 for Cisco version requirements.
To best use your headset together with Cisco IP Communicator, the following
should be installed and running on your PC:
• Jabra Device Service
This simple program establishes a link between your Jabra headset and Jabra
softphone interfaces, enabling you to control your softphone from your
headset. We recommend that you configure Windows to run this program at
start up if you often use your headset together with any softphone. See also
“Running and Using the Device Service” on page 12.
• Jabra Cisco IP Communicator Interface
This is a plug-in (DLL) for Cisco IP Communicator. Once installed, it will
always be available to the softphone. See also the note below for more
information about installing this driver.
Once the Jabra interface is installed, you will be able to control the following
features of Cisco IP Communicator using your Jabra headset:
• Accept incoming call
• End call
• Mute microphone
• Redial last outgoing number
Jabra PC Suite User’s Guide 9
Chapter 3: Using Softphones with Your Jabra Headset
Using Microsoft Office Communicator
The headset controls for invoking each of the above features of your softphone
work in exactly the same way as they do for your mobile or desk phone. See also
your Jabra headset reference manual for details about how to invoke each of these
functions.
Note: Make sure that your Jabra device is selected as both Headset and Handset
in the Audio Tuning Wizard of Cisco IP Communicator.
See also your Cisco IP Communicator documentation for complete details.
Note: The Jabra interface for Cisco IP Communicator will only be installed if the
Cisco program is already present on your computer when you run the Jabra setup
program. If you installed the Cisco program after installing Jabra, then you must
run the Jabra setup program again to install the Cisco driver. Look also for a readme file and/or see also your Jabra headset reference manual for details about
running the Jabra setup program.
Using Microsoft Office Communicator
Microsoft Office Communicator does not require a dedicated driver to work with
Jabra products. For the same reason, you do not need to run the Jabra Device
Service in order to send commands from your headset to the softphone. However,
you will still use the Jabra Device Service whenever you want to configure your
headset using the Jabra Control Center.
See "System Requirements” on page 4 for Microsoft version requirements.
You are able to control the following features of Microsoft Office Communicator
using your standard Jabra headset controls:
• Accept incoming call
• End call
• Mute microphone
The headset controls for invoking each of the above features of your softphone
work in exactly the same way as they do for your mobile or desk phone. See also
Jabra PC Suite User’s Guide 10
Loading...