Jabra ElEctronic Hook SwitcH SolutionS Overview
PM_BR_EHSGUIDE_1201_V09
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS
2
Jabra EHS Adapter
DISCOVER FREEDOM WITH JABRA
Discover freedom with a wireless Jabra headset
optimized for your desk phone!
Jabra Electronic Hook Switch (EHS) provides
a solution that enable remote operation, e.g.
answer/end functions, of compatible Jabra
wireless headsets with various phones, thus
eliminating the need for a mechanical handset
lifter.
WHY EHS?
As mobility within the working environment
continues to increase, it is vital that employees
have business tools that enable them to
work efficiently regardless of location. With
an EHS solution they can roam within the
facility and still do business on the spot! Jabra
wireless headsets with EHS functionality boost
productivity as they provide the user with the
ability to answer and end a call, while away
from their desk.
The EHS adapter allows the user to:
- Hear ring tones
- Answer and end calls
- Adjust the volume
- Mute the microphone
All from your headset
All quite convenient, when you are up to 150
meters away from your desk!
WHY JABRA HEADSETS?
Jabra headsets are more ergonomic and
convenient to use, enhancing flexibility and the
ability to multitask with maximum efficiency.
Once you discover the benefits of handsfree telephony, you never want to go back to
traditional handsets.
FREEDOM FOR ALL
Jabra headsets allow you to search for
documents, make copies or enter data on your
PC while talking to a customer. With a wireless
headset you can enjoy freedom of movement
up to 150 meters away from your desk. As a
result you can provide better service and use
time more effectively by reducing the call-back
rate. Conference calls are a growing part of
communication with colleagues and partners.
A wireless headset with mute functionality
allows you to stretch your legs and walk around
during a long call without background noise
interfering with the call.
HANDS-FREE EFFICIENCY
Multitask with maximum efficiency; find
documents or information to solve customer
issues while on a call.
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS
WIRELESS MOBILITY
Move up to 150 meters away from your
desk.
COMFORT AND ERGONOMICS
Headsets prevent aching muscles and neck
strain.
SAFE AND SECURE
PeakStopTM technology protects users
hearing from sudden loud noises. Tested
for safety of radiated emissions. Encrypted
voice calls in wireless headsets.
SOUND ECONOMICS
Improvement in employee productivity
significantly outweighs the headsets costs.
Do your own calculation on how soon your
headset will have earned itself with the Jabra
ROI calculator: www.jabra.com/roi
3
1
Range and talk time vary according to the environment in which the headset is used
2
Range depends on the device with which the headset is connected
3
Neckband available as accessory.
Jabra PRO 9460 Duo and Jabra PRO 9465 Duo, headband only
4
For Jabra GN9330e and Jabra GN9120 EHS/Jabra GN9125 built-in basic Jabra PeakStop™ protection
5
Neckband and earhook available as accessory
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS
JABRA HEADSETS
WITH EHS CAPABILITIES
Jabra offers a range of EHS enabled headsets designed for different
needs and situations in offices and contact centers. Lightweight design
and multiple wearing styles provide exceptional comfort. Jabra has won
numerous prizes for both design and functionality.
Jabra EHS enabled headsets work with desk phones from the world’s
leading phone manufacturers – including Aastra, Alcatel-Lucent, Avaya,
Cisco, Nortel, Polycom, Shoretel, Siemens, Snom and Toshiba.
Detailed set up information can be found in the headset user manuals. Set up information on various phones
subject to change. Please see the phone manual for an updated guide.
HEADSET JABRA PRO™ 9400
SERIES
STAY IN TOUCH AROUND
THE OFFICE
JABRA GO™ 6470
STAY IN TOUCH
WHEREVER YOU GO
JABRA PRO™ 920
WIRELESS
COMMUNICATION
STARTS HERE
JABRA GN9350e/
JABRA GN9330e
SUPERIOR SOUND AND
LIGHT WEIGHT COMFORT
JABRA GN9120 EHS/
JABRA GN9125
AWARD WINNING
SCANDINAVIAN
JABRA GO™ 660
ExTREME AND CRYSTAL
CLEAR SOUND
CONNECTIVITY
(Mobile phone only
available with
Jabra PRO 9470 and
Jabra PRO 9465)
RANGE
1
150m Soft+desk phone: 100m
Mobile phone: 25m
2
Up to 120m 120m 150m Up to 10m
TALK TIME
1
Up to 10 hrs Up to 6 hrs Up to 8 hrs Up to 9 hrs
(Around the clock talk
time with additional
battery)
Up to 12 hrs Up to 5.5 hrs
TOUCH SCREEN
Yes
(Not Jabra PRO 9450)
Yes No No No No
AUTO SET-UP
Yes Yes No No No No
WIDEBAND SOUND
Yes Yes Yes Yes (Jabra GN9350e
with USB connection)
No No
2 MIC
NOISE BLACKOUT™
Yes, Jabra PRO 9470 Yes No No No Yes
NOISE-CANCELING
MICROPHONE
Yes, Jabra PRO 9465
and Jabra PRO 9460
No Yes Yes Yes No
FULL HEARING
PROTECTION
Yes Yes Yes Yes Yes
4
Yes
4
WEARING STYLES
IN BOX
Headband + earhook
+ neckband
3
(Neckband only
included with Jabra
PRO 9470)
Headband
3
Headband
5
Headband + earhook
+ neckband
3
(Neckband only
included with Jabra
GN9350e)
Headband + earhook Earhook in two sizes
and Ultimate-fit
Eargel™
CONFERENCE
FUNCTION
Yes No Yes Yes
(Only Jabra GN9350e)
Yes No
For more information visit www.jabra.com
TABLE OF CONTENT
AASTRA
4
ALCATEL-LUCENT 6
AUDIO-CODES 8
AVAYA 10
CISCO 12
MITEL 14
NEC 15
NORTEL 17
POLYCOM 19
SHORETEL 21
SIEMENS 23
SNOM 25
TOSHIBA 27
YEALINK 29
JABRA PRO™ 9400 AND JABRA GO™ 6470 SERIES EHS SET UP 31
ORDERING INFORMATION 32
CONTACT INFORMATION 33
DOWNLOAD
GUIDE (PDF)
FOR PRINT
4
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS FOR AASTRA
Jabra LINK™ 14201-10 EHS Adapter
Aastra 6771
Aastra 6773/ip
Aastra 6775/ip
Aastra 7434ip
Aastra 7444ip
Aastra 5370
Aastra 5370ip
Aastra 5380
Aastra 5380ip
Aastra 6739i
1
1
Jabra PRO 9400 Series headsets, Jabra GO 660 and Jabra GO 6430 provide EHS via Bluetooth® connection with Aastra 6739i
SUPPORTED AASTRA IP PHONES
Jabra PRO™ 9400 Series
1
Jabra GO™ 6470 Jabra PRO™ 920 Jabra GN9350e/
Jabra GN9330e
Jabra GN9120 EHS/
Jabra GN9125
OR OR OR OR
Jabra LINK 14201-10 EHS Adapter Aastra DHSG cable kit
- available from your Aastra reseller
Aastra 6753i (53i)
Aastra 6755i (55i)
Aastra 6757i (57i)
Aastra 6757i CT (57i)
- only available in NA
For more information and disclaimer, visit www.jabra.com/aastra
See page 32 for order info
5For more information and disclaimer, visit www.jabra.com/aastra
To connect your Aastra phone and Jabra
headset with the DHSG cable, just follow these
simple steps:
SETTING UP THE AASTRA IP PHONE
1. Plug the single end of the Y cable in the
headset socket on the phone’s headset port.
2. Connect the large plug in the other end to
the AUX port on the headset base.
3. Plug the smaller RJ9 in the normal phone
socket on the headset base.
Setting up Jabra PRO™ 9400 and
Jabra GO™ 6470 – follow the guide
on page 31.
SETTING UP JABRA PRO™ 920
1. Connect the Jabra LINK™ adapter as
shown in adapter documentation supplied
with the Jabra LINK™. On some phones
the telephone cable will also need to be
connected.
2. Call your connected desk phone using
another phone to enable the Jabra LINK™
adapter. Wait 10 seconds before answering.
3. Set a clear dial tone. Locate the clear dial
tone switch on the back of the Jabra PRO
920 base and rotate to “A”.
4. Set the Microphone volume. Make a call
to test your speaking volume. The listener
should not adjust their own volume. You
may adjust your microphone speaking
volume using the + / - volume buttons.
SETTING UP JABRA GN9350e
1. Open up the cover on the base unit.
2. On the LCD display, navigate to the handset
picture.
3. Navigate to the DHSG mode and select it by
pressing the OK button.
4. Set Compatibility selector in position “A”
.
Compatibility selector
Jabra GN9350e
SETTING UP JABRA GN9330e
1. Place the headset in the base with its
indicators facing you.
2. Press the Telephone
button on the Base for
6 seconds while the
headset is in the base until
the headset’s blue LED is
flashing rapidly.
3. Use the volume up/down
button to shift between
the different EHS settings
– see table below.
The base unit’s 4 battery indicators show
which EHS mode the Jabra GN9330e is in.
25 %
100 %
GN RHL (Default)
DHSG
AEI
MSH
Note: If more than 15 seconds elapse without
pressing the volume + or volume – button, the
last selected interface will be activated.
4. Set the base unit to the DHSG mode.
5. To set the EHS mode, press the Telephone
button on the Base for 6 seconds until the
4 battery indicators flash once. Now wait 5
seconds and the headset is initialized.
6. Set Compatibility selector in position “A”.
SETTING UP JABRA GN9120 EHS/
JABRA GN9125
1. Set Compatibility selector (
Telephone
Termination Switch Wheel) in position “A”.
2. Set the base unit to the DHSG mode by
keeping the headset in the base and hold
the volume + / - buttons on the headset for
6 seconds until the red light on the base
flashes rapidly.
3. Scroll through the four different settings
using + / - and set to the lips icon. Leave for
15 seconds until the unit has displayed the
confirmation flash sequence and it is ready
to go!
SET UP INFORMATION
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS FOR AASTRA
6
SUPPORTED ALCATEL-LUCENT IP PHONES
Jabra LINK™ 14201-20 EHS Adapter Jabra LINK™ 14201-09 EHS Adapter
Alcatel 8-Series (IP)
IP Touch 4028
1
IP Touch 4038
1
IP Touch 4068
Alcatel 9-Series (UA)
4029
4039
Alcatel 8-Series (IP)
IP Touch 4028 EE
IP Touch 4038 EE
IP Touch 4068 EE
1
“Silent Mode” or “Progressive ringing” must not be selected on the telephone
2
MSH enabled model. Jabra GN9125 is not compatible with MSH mode
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS FOR ALCATEL-LUCENT
Jabra PRO™ 9400 Series Jabra GO™ 6470 Jabra PRO™ 920 Jabra GN9350e/
Jabra GN9330e
Jabra GN9120 EHS2/
Jabra GN9125
2
OR OR OR OR
For more information and disclaimer, visit www.jabra.com/alcatel
See page 32 for order info
7
To connect your Alcatel-Lucent phone and
Jabra headset with the MSH 14201-09 cable,
just follow these simple steps:
Jabra headset base and Alcatel 8+9 Series.
Setting up Jabra PRO™ 9400 and
Jabra GO™ 6470 – follow the guide
on page 31.
SETTING UP JABRA PRO™ 920
1. Connect the Jabra LINK™ adapter as
shown in adapter documentation supplied
with the Jabra LINK™. On some phones
the telephone cable will also need to be
connected.
2. Call your connected desk phone using
another phone to enable the Jabra LINK™
adapter. Wait 10 seconds before answering.
3. Set a clear dial tone. Locate the clear dial
tone switch on the back of the Jabra PRO
920 base and rotate to “A”.
4. Set the Microphone volume. Make a call
to test your speaking volume. The listener
should not adjust their own volume. You
may adjust your microphone speaking
volume using the + / - volume buttons.
SETTING UP JABRA GN9350e
1. Open up the cover on the base unit.
2. On the LCD display, navigate to the handset
picture.
3. Navigate to the MSH mode and select it by
pressing the OK button.
4. Set Compatibility selector in position “A”.
SETTING UP JABRA GN9330e
1. Place the headset in the base with its
indicators facing you.
2. Press the Telephone
button on the Base for
6 seconds while the
headset is in the base
until the headset’s blue
LED is flashing rapidly.
3. Use the volume up/down
button to shift between
the different EHS settings – see table
below.
The base unit’s 4 battery indicators show
which EHS mode the Jabra GN9330e is in.
25 %
100 %
GN RHL (Default)
DHSG
AEI
MSH
Note: If more than 15 seconds elapse without
pressing the volume + or volume – button, the
last selected interface will be activated.
4. Set the base unit to the MSH mode.
5. To set the EHS mode, press the Telephone
button on the Base for 6 seconds until the
4 battery indicators flash once. Now wait 5
seconds and the headset is initialized.
6. Set Compatibility selector in position “A”.
SETTING UP JABRA GN9120 EHS/
JABRA GN9125
1. Set Compatibility selector (
Telephone
Termination Switch Wheel) in position “A”.
2. Set the base unit to the MSH mode by
keeping the headset in the base and hold
the volume + / - buttons on the headset for
6 seconds until the red light on the base
flashes rapidly.
3. Scroll through the four different settings
using + / - and set to the lips icon. Leave for
15 seconds until the unit has displayed the
confirmation flash sequence and it is ready
to go!
TO INSTALL YOUR JABRA LINK™ 14201-20
EHS ADAPTER WITH YOUR ALCATEL PHONE
SETTINGS
1. Install your headset solution to your desk
phone according to the headset manual.
2. Set “Clear dial tone switch” in “A” position
– see headset manual.
3. Ensure your headset base unit EHS mode is
set up to DHSG - see headset manual*.
CONNECTIONS
4. With the cable included with your headset
system, connect the phone socket on your
headset base unit to the phone socket on
your Jabra LINK™ EHS Adapter.
5. With the cable marked white D, connect
the Headset / Handset socket on your Jabra
LINK™ EHS Adapter to the 3.5 mm headset
socket on the side of your desk phone.
6. With the cable marked orange A, connect
the COM socket on your Jabra LINK™ EHS
Adapter to the modular socket on your desk
phone marked with a “Bell” icon.
7. With the cable marked red, connect the AUX
socket on your headset base unit to the
Jabra LINK™ EHS Adapter AUX socket.
ALCATEL CABLES
EE4028
EE4038
EE4068
- Cable marked: D White
- Cable marked: Red
- Cable marked: A Orange
- Telephone cord
1
Note:
The marked end of each cable must be con-
nected to the Jabra LINK™ EHS adapter.
USING DICTAPHONE OUTPUT
The dictaphone output can be used to record
a conversation in both directions. A 2.5 mm
jack to 3.5 mm jack cable is not included but
can be ordered as an accessory (Part Number
14201-21).
CLEANING THE JABRA LINK™ EHS ADAPTER
Only use a soft – and, if necessary, slightly
damp – cloth for cleaning the Jabra LINK™ EHS
Adapter. Do not use any solvents or cleansing
agents as these can damage the finish of the
Jabra LINK™ EHS Adapter.
1
Cable included in headset pack
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS FOR ALCATEL-LUCENT
For more information and disclaimer, visit www.jabra.com/alcatel
SET UP INFORMATION
Compatibility selector
Jabra GN9350e
8
SUPPORTED AUDIOCODES IP PHONES
AudioCodes 310HD AudioCodes 320HD
EHS with AudioCodes Adapter
Available from your AudioCodes reseller
Please contact AudioCodes for part number information
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS FOR AUDIOCODES
Jabra PRO™ 9400 Series Jabra GO™ 6470 Jabra PRO™ 920 Jabra GN9350e/
Jabra GN9330e
Jabra GN9120 EHS/
Jabra GN9125
OR OR OR OR
For more information and disclaimer, visit www.jabra.com
See page 32 for order info
9For more information and disclaimer, visit www.jabra.com
To connect your AudioCodes phone and Jabra
headset with the EHS cable, just
follow these simple steps:
Setting up Jabra PRO™ 9400 and
Jabra GO™ 6470 – follow the guide
on page 31.
SETTING UP JABRA PRO™ 920
1. Connect the Jabra LINK™ adapter as
shown in adapter documentation supplied
with the Jabra LINK™. On some phones
the telephone cable will also need to be
connected.
2. Call your connected desk phone using
another phone to enable the Jabra LINK™
adapter. Wait 10 seconds before answering.
3. Set a clear dial tone. Locate the clear dial
tone switch on the back of the Jabra PRO
920 base and rotate to “A”.
4. Set the Microphone volume. Make a call
to test your speaking volume. The listener
should not adjust their own volume. You
may adjust your microphone speaking
volume using the + / - volume buttons.
SETTING UP JABRA GN9350e
1. Open up the cover on the base unit.
2. On the LCD display, navigate to the handset
picture.
3. Navigate to the DHSG mode and select it by
pressing the OK button.
4. Set Compatibility selector in position “A”.
SETTING UP JABRA GN9330e
1. Place the headset in the base with its
indicators facing you.
2. Press the Telephone
button on the Base for
6 seconds while the
headset is in the base
until the headset’s blue
LED is flashing rapidly.
3. Use the volume up/down
button to shift between
the different EHS settings
– see table below.
The base unit’s 4 battery indicators show
which EHS mode the Jabra GN9330e is in.
25 %
100 %
GN RHL (Default)
DHSG
AEI
MSH
Note: If more than 15 seconds elapse without
pressing the volume + or volume – button, the
last selected interface will be activated.
4. Set the base unit to the DHSG mode.
5. To set the EHS mode, press the Telephone
button on the Base for 6 seconds until the
4 battery indicators flash once. Now wait 5
seconds and the headset is initialized.
6. Set Compatibility selector in position “A”.
SETTING UP JABRA GN9120 EHS/
JABRA GN9125
1. Set Compatibility selector (
Telephone
Termination Switch Wheel) in position “A”
2. Set the base unit to the DHSG mode by
keeping the headset in the base and hold
the volume + / - buttons on the headset for
6 seconds until the red light on the base
flashes rapidly.
3. Scroll through the four different settings
using + / - and set to the lips icon. Leave for
15 seconds until the unit has displayed the
confirmation flash sequence and it is ready
to go!
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS FOR AUDIOCODES
SET UP INFORMATION
Compatibility selector
Jabra GN9350e
10
Jabra LINK™ 14201-20 EHS Adapter
Avaya 2420
Avaya 5420
Avaya 4610/4610SW - Firmware> 1.8
Avaya 4620/4620SW - Firmware> 1.8
Avaya 4621/4621SW - Firmware> 1.8
Avaya 4622/4622SW - Firmware> 1.8
Avaya 4625/4625SW - Firmware> 1.8
Avaya 4630/4630SW - Firmware> 1.8
Avaya 5610
Avaya 5620
Avaya 5621
Avaya 5625
Avaya 1408
Avaya 1416
Avaya 2410
Avaya 5410
Avaya 6416D+M
Avaya 6424D+M
Avaya 1608
1
Avaya 1616
1
Avaya 9404
Avaya 9408
Avaya 9504
Avaya 9508
Avaya 9608
Avaya 9610
Avaya 9611G
Avaya 9620/20C/20L
Avaya 9621G
Avaya 9630/30G
Avaya 9640/40C/40G
Avaya 9641G
Avaya 9650/50C
Avaya 9670
3
Avaya 1120E2
Avaya 1140E2
Avaya 1150E
2
Avaya 1165E
2
ELECTRONIC HOOK SWITCH (EHS) SOLUTIONS FOR AVAYA
IP PHONES DIGITAL PHONES IP PHONES IP PHONES
SUPPORTED AVAYA PHONES
For more information and disclaimer, visit www.jabra.com/avaya
See page 32 for order info
1
Minimum FW for 1608/1616 phones is 1.300B
2
Former Nortel deskphone series Nortel 1120E, Nortel 1140E, Nortel 1150E and Nortel 1165E. UNIStim firmware release 5.2 for IP Phones is
available for download from the “Software Download” link under “Support and Training” on the Nortel website located at: http://support.nortel.com
The firmware is available by phone model under “Phones, Clients and Accessories”. These firmware loads have not been introduced as the
default loads for the IP Phones shipped from Nortel, and must be installed by your system administrator
3
Jabra PRO 9400 Series headsets and Jabra GO 6470 provide EHS via Bluetooth connection with Avaya 9670G
Jabra PRO™ 9400 Series Jabra GO™ 6470 Jabra PRO™ 920 Jabra GN9350e/
Jabra GN9330e
Jabra GN9120 EHS/
Jabra GN9125
OR OR OR OR
Jabra LINK™ 14201-32 EHS AdapterJabra LINK™ 14201-19 EHS Adapter
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