Jabra 9400 User Manual

JABRA PRO

9400 SERIES

Frequently asked questions

FAQ

Q How can I use my Headset wItH my mobIle pHone?

(Jabra pro 9470 only).

A To be able to do this, you need to pair the Jabra PRO 9470

base with your mobile phone (your headset is based on DECT

and cannot be paired directly with your mobile phone). Do

the following:

- Refer to the section “Re-running the Setup Wizards” which

explains how to launch the mobile phone part of the setup

wizard. This puts the headset’s base into pairing mode,

which causes it to advertise itself as ‘available for pairing’.

- Make sure that Bluetooth® is active on your mobile

phone and put it into Bluetooth® pairing mode. The exact

procedure for doing this varies according to brand and

model. See your user manual for details.

- Remember that the headset identiﬁes itself as “Jabra PRO

9470” — you need to ﬁnd and select this on your phone. You

might also be prompted to enter the pass code “0000” (four

zeros) to accept pairing. If you need more on this, see the

section called “Using Jabra PRO 9470 with a mobile phone”

in the user manual.

Q How many bluetootH® devIces can I Have connected

to tHe Jabra pro 9470 base?

A Only one. The Jabra PRO 9470 base supports Bluetooth® so

that you can use your mobile phone with your headset.

Q How do I paIr my Headset wItH tHe

Jabra pro 9400 base?

A If you dock a Jabra PRO 9400 base and headset that are not

paired, the touch screen asks if you would like to pair the

headset — either as a primary or secondary device. If you

choose to pair it as secondary, the connection is temporary,

lasting only until the end of the next (or current call). This

feature is meant to facilitate conference calling.

Touch the ‘conﬁrm’ icon to pair them; touch the ‘cancel’ icon

to prevent pairing (while still charging the headset).

If you dock a headset to a Jabra PRO 9400 base with which

it is already paired, no pairing notiﬁcation appears. For more

information, see the section called “Pairing and Connecting

the Base and Headset” in the user manual.

Q can I paIr my Headset dIrectly wItH a tHIrd-party

dect pHone?

A No, you can only pair the headset with a Jabra PRO 9400

base (it is not Generic Access Proﬁle (GAP) compliant). This

is because Jabra PRO 9400 uses an enhanced version of the

DECT standard, thereby enabling many of its advanced call-

handling features. These enhancements are not supported by

third-party manufacturers.

Q wHy doesn’t my computer detect tHe

Jabra pro 9400 base?

A Try connecting the base to another USB port on the PC.

Also, please note that it is recommended to have a direct

connection - i.e. with no USB hub in between.

Q wHy doesn’t my Headset work wItH my desk pHone /

softpHone / mobIle pHone (Jabra pro 9470 only)?

A Please check the following:

- Make sure the headset is charged. The LED lights a constant

yellow color while charging, then shows no light at all (only

state indication) when fully charged.

- Make sure the headset is within range of the base (up to

150m) and that the mobile is within range of the base (up to

10m).

- The base / mobile phone and the headset may no longer be

paired. Refer to the questions about pairing these devices,

above.

Q notHIng Happens wHen I try to use my desk pHone.

A Check the following:

- Make sure the Jabra PRO 9400 base is powered on (check

that the touch screen is on).

- Make sure the desk phone is the current target. See the

section called “The Target Phone Concept” for more.

- Make sure the audio link to the desk phone is active (e.g.,

by tapping the headset multifunction button or touching

the activate-audio-link icon on the touch screen)

- Make sure that the telephone has an active connection to

the phone network (i.e. its handset is off the hook or its

headset button is pressed).

- Re-run the desk phone set-up wizard.

V02_0907

stay in touCH around tHe oFFiCe

JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S

WWW.JABRA.COM

JABRA PRO

9400 SERIES

Frequently asked questions

FAQ

Q I cannot Hear anytHIng In my Headset wHen usIng my

mobIle pHone. (Jabra pro 9470 only)

A Try the following:

- Make sure the two devices are paired and connected. See

the section “Using Jabra PRO 9470 with a mobile phone” in

the user manual for more information.

- Increase the speaker volume on the headset by sliding

your ﬁnger up the touch-sensitive panel on the side of the

headset.

Q I Hear a low noIse In tHe Headset wHen tHere Is

sIlence at tHe otHer end?

A Your headset is probably using one of the highest volume

settings. Decrease the speaker volume on the headset by

sliding your ﬁnger down the touch-sensitive panel on the

side of the headset.

Q I Hear myself wHen I talk usIng my desk pHone.

wHat can I do?

A This probably means your transmission volume is too high.

Set the transmission volume on your desk phone to a lower level.

Q tHe sound In tHe Headset Is poor QualIty or tHe

person at tHe otHer end cannot Hear me wHen I talk

usIng my desk pHone

A The clear dial-tone switch and/or microphone-level setting

in the Jabra PRO 9400 base may be set incorrectly. Correct

by re-running the desk phone setup wizard. See the section

called “Re-running the Setup Wizards” in the user manual for

more information.

Q I am gettIng a buzzIng sound In my Headset.

A If the device has been set up correctly, your telephone may

not be fully immune to the radio signals the headset uses. To

overcome this problem, move the headset base at least 30

cm away from the telephone. Alternatively, you can reduce

the range of your unit by adjusting the settings on the touch

screen.

Q I can’t Hear sound or lIsten to musIc from my pc In

my Headset.

A Please check the following:

- Make sure that the Jabra PRO 9400 base is selected as the

current audio device both in the Windows sound control

panel and in the application you are using.

- Make sure the audio link to the PC is open (e.g., by right-

clicking on the Jabra Device Service icon in the Windows

notiﬁcation area on your PC).

- Make sure softphone is enabled in Jabra PC Suite.

Q I Have moved to a new desk at work. Is It possIble to

put my Headset on anotHer Jabra pro 9400 base?

A Yes. Just place your headset in the cradle on the new Jabra

PRO 9400 base. The two devices will pair and connect

automatically.

Q wHen I try to make a call on my desk pHone, tHe

gn1000 rHl lIfts, but tHe call Is not connected.

A The GN1000 cannot be used in conjunction with a headset

port. Make sure that the Jabra PRO 9400 base is connected

to your desk phone’s handset port and not its headset port

(if it has one).

Q Is It possIble to automate callIng and answerIng on

my desk pHone wItHout usIng a Handset lIfter?

A Yes, if your desk phone has an electronic hook switch

feature. Check with your supplier for compatibility with your

phone, and/or consult the support area at www.jabra.com.

Q my telepHone Includes an electronIc Hook swItcH

feature tHat sHould work wItH my Headset, but I

can’t make It functIon.

A Please check your desk phone documentation to see if any

special conﬁguration settings or software updates are

required. See also the Jabra website for more information,

including compatibility and the correct, clear dial tone switch

setting – www.jabra.com/PRO9400

Q does wI-fI Interfere wItH Jabra pro 9400 If you Have

tHem In tHe same place?

A No, the Jabra PRO 9470 Bluetooth® port uses adaptive

frequency hopping, thereby avoiding channels that are

blocked by Wi-Fi. To ensure good sound quality, only

the free channels are used.

Q Is It possIble to lIsten In on calls wItH tHe

Jabra pro 9400 solutIon?

A The risk of unauthorized access to communication via a Jabra

PRO 9400 headset is very limited as 64-bit encryption is used

for the data stream.

stay in touCH around tHe oFFiCe

JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S

WWW.JABRA.COM

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