2.3 BASE OVERVIEW ..................................................................................................................................... 7
3. CONNECTING TO A PC .........................................................................8
3.1 FOLDABLE BASE STAND ....................................................................................................................8
3.2 CONNECT TO PC .................................................................................................................................... 9
3.3 CONNECT POWER SUPPLY TO BASE .........................................................................................9
3.4 DOCK THE HEADSET ........................................................................................................................10
4. JABRA DIRECT ....................................................................................... 11
9.6 CERTIFICATIONS AND SAFETY APPROVALS ..................................................................... 28
JABRA PROTM 930 DUO
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1. WELCOME
Congratulations on purchasing your new Jabra PRO 930 Duo. We are sure you
will enjoy its wide range of features, and nd the headset comfortable to wear
and easy to use.
Jabra PRO 930 Duo headset features
• Compatible with PC and Mac.
• Wideband audio for exceptional sound quality.
• Volume and mute controls.
• Intuitive headset multi-function button for easy call handling.
• LED and audio indicators.
• Advanced hearing protection with SafeTone™.
• Noise-cancelling microphone.
• Auto sleep mode for energy conservation.
Jabra PRO 930 Duo base features
• Headset recharge docking cradle.
• Visual and audio call status indicators.
• Battery indicator.
• Voice-prompted conguration.
ENGLISH
JABRA PROTM 930 DUO
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2. PRODUCT OVERVIEW
2.1 PACKAGE CONTENTS
ENGLISH
Power adapter
Base
Headset
USB cable
JABRA PROTM 930 DUO
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2.2 HEADSET OVERVIEW
Speaker volume up
button
Mute button
Speaker volume down
button
LED indicator
Multi-function
button
Microphone boom arm
ENGLISH
JABRA PROTM 930 DUO
Speaker
Mount for
wearing-style
attachments
Recharge contact
Noise-cancelling
microphone
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2.3 BASE OVERVIEW
Headset cradle
Foldable base stand
Battery indicator
Speaker
Headset recharge
contact
Audio link
indicator
Mute indicator
ENGLISH
JABRA PROTM 930 DUO
USB port
Power adapter port
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3. CONNECTING TO A PC
Refer to the Warning and Declaration guide for important safety instructions
prior to installation and use of the Jabra PRO 930 Duo.
3.1 FOLDABLE BASE STAND
The Jabra PRO 930 Duo base stand can be folded into three positions: open,
closed and standing position, as illustrated.
CLICK
ENGLISH
JABRA PROTM 930 DUO
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3.2 CONNECT TO PC
1. Plug the USB cable to the port marked on the base.
2. Connect the USB cable to any free USB port on the PC.
3.3 CONNECT POWER SUPPLY TO BASE
1. Plug the power adapter into the port marked on the base.
2. Connect the power adapter to the mains power socket.
ENGLISH
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3.4 DOCK THE HEADSET
Dock the headset with the base
Dock the headset. When docked correctly the headset battery will begin
charging, if needed. Charge for 20 minutes or until the battery indicator on the
base is steady green.
ENGLISH
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4. JABRA DIRECT
Jabra Direct is software designed to support the Jabra PRO 930 Duo. For
optimal functionality and management of the Jabra PRO 930 Duo, it is highly
recommended to install Jabra Direct.
Jabra Direct includes drivers for various softphones. For a list of supported
softphones, visit www.jabra.com/direct
4.1 INSTALL JABRA DIRECT
To install Jabra Direct download the latest version from the Jabra website at
www.jabra.com/direct
4.2 SET JABRA PRO 930 DUO AS SPEAKER AND MICROPHONE
Before rst time use of the Jabra PRO 930 Duo, it is important to set the
Jabra PRO 930 Duo as speaker and microphone in the audio conguration
section of your softphone software (e.g. Skype). Refer to specic softphone
documentation for assistance in setting audio congurations.
4.3 FIRMWARE UPDATES
Firmware updates improve performance, or add new functionality, to your
Jabra PRO 930 Duo.
Update rmware
You can manually check for the latest rmware for all devices using Jabra
Direct, or receive automatic notications in Jabra Direct when new rmware is
available.
Note: If Jabra Direct has been mass deployed using Jabra Express, the rmware
updater will not be included with Jabra Direct.
ENGLISH
When the base is in rmware update mode, the battery icon will change to
purple.
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5. JABRA PRO 930 DUO FEATURES
5.1 HEADSET MULTI-FUNCTION BUTTON
The multi-function button can answer calls and end calls using a combination
of taps, double-taps or presses.
Multi-function button
ENGLISH
FunctionTap
Answer incoming call
End current call
Reject incoming call
Put current call on hold, and accept
incoming call
(not supported by all softphones)
Power on
Power o
Double-
tap
5.2 HEADSET SPEAKER VOLUME BUTTONS
The speaker volume buttons adjusts the headset speaker volume.
Speaker volume
buttons
Press and
hold (1-3
seconds)
(5 secs)
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5.3 HEADSET MUTE BUTTON
The mute button mutes or un-mutes the headset microphone.
Mute button
5.4 HEADSET LED INDICATOR
The LED indicator indicates call status.
Led indicator
ENGLISH
Headset state
Connected
Not connected
Active call
LED sample
(click to view)
Headset state
Headset docked in
base
Headset docked in
charger
Headset docked in
unknown base
Incoming callSettings copying
Power onSettings copied
Power o
Settings cannot be
copied
PairingFirmware updating
JABRA PROTM 930 DUO
LED sample
(click to view)
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5.5 HEADSET AUDIO INDICATORS
The headset plays a variety of voice announcements and audio tones to
indicate headset status and actions.
Audio tones
Audio Sample
(click to listen)
Audio tones
Audio sample
(click to listen)
ENGLISH
Power on
Microphone
muted
Power oCall ended
Button tapBattery low
Button double-tapConference start
Button pressConference end
Maximum speaker
volume reached
Minimum speaker
volume reached
Out of range
Incoming call accepted
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5.6 BASE VISUAL INDICATORS
1
The Jabra PRO 930 Duo base has three LEDs to indicate battery level, call status
and events.
IconEvent
Battery charging (slow
ash)
Full battery
Medium battery
Low battery
Very low battery (fast
ash)
Sleep mode (slow ash)
Unknown battery status
Microphone muted
Active audio link between headset and base
Searching for headset
5.7 BASE AUDIO INDICATORS
The base speaker is located on the rear of the base, and plays audio tones to
indicate when the base is powered on, and when there is an incoming call.
The incoming call ringtone volume is set to medium by default, and can be
changed using Jabra Control Center.
ENGLISH
JABRA PROTM 930 DUO
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6. BASIC CALL MANAGEMENT
6.1 MAKING CALLS, ANSWERING CALLS AND ENDING CALLS
(SUPPORTED SOFTPHONES ONLY)
Action
1. Lift headset from docking cradle, or tap the
Make call
Answer call
Reject callDouble-tap the headset multi-function button.
End callDock the headset, or tap the multi-function button.
6.2 CALL WAITING (SUPPORTED SOFTPHONES ONLY)
Call waiting allows a current softphone call to be placed on hold, and
an incoming softphone call to be answered. Check specic softphone
documentation for call waiting compatibility.
Call waiting can be managed on the headset or the base.
Accept incoming call, and put current call on
hold.
Accept incoming call, and end current call.Tap.
Reject incoming call, and remain on
current call.
Switch between current call, and call on hold.Press (1-2 secs).
multi-function button.
2. Dial number using softphone application.
Lift headset from docking cradle, or tap the multi-function
button.
Multi-function button
Press (1-2 secs).
Double-tap.
ENGLISH
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6.3 CONFERENCE CALL WITH MULTIPLE HEADSETS
The Jabra PRO 930 Duo is able to pair with four headsets in total for
conferencing: one primary and three secondary headsets (narrowband only).
Connect secondary headset
1. While the primary headset is undocked and on a call, dock the secondary
headset with the base hosting the call. When the headsets are successfully
paired, a double-tone will sound in the primary headset.
2. Tap the multi-function button on the primary headset to accept the
secondary headset. The audio is now shared between headsets.
Ending, or leaving, the conference
The primary headset user can end the conference by hanging up on the call.
The call is ended for all headsets.
Guests can leave the conference by pressing the multi-function on their
headset, or by docking the headset with the base. The conference call is still
active for the other headset(s).
ENGLISH
JABRA PROTM 930 DUO
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7. ADVANCED JABRA PRO 930 DUO FEATURES
7.1 SAFETONE™ AUDIO PROTECTION
SafeTone™ provides eective hearing protection against potential risks, such as
acoustic shock and noise exposure. SafeTone™ consists of two components,
PeakStop™ and IntelliTone™ and can be set using Jabra Control Center,
or via the Jabra PRO 930 Duo headset (see Section 7.7).
PeakStop™ acoustic shock protection
PeakStop™ automatically suppresses sounds over 118dB(A), protecting hearing
from acoustic shock.
IntelliTone™ noise-exposure protection
IntelliTone™ oers protection against acoustic shock and noise exposure over
85dB(A), corresponding to up to 8 hours of daily talk.
7.2 WIRELESS RANGE
The Jabra PRO 930 Duo supports a maximum wireless range of up to 120
meters. Physical obstructions and electromagnetic interference may shorten
this range. The wireless range can be adjusted to prevent interference with
other wireless devices (see Section 7.7).
Headset sound quality may deteriorate the further the headset is from the
base, and may improve the closer the headset is to the base. When the headset
is completely out of range, a unique tone will be played in the headset every
few seconds.
If the headset is on a call when moved out of range, the audio will be lost;
however the call will remain active at the base for 120 seconds. To restore audio
to the call, move the headset into range of the base.
If the headset remains out of range of the base for more than an hour, the
headset will power down to conserve battery.
ENGLISH
7.3 CHANGE RINGTONE
The Jabra PRO 930 Duo has 5 ringtones to select from. The ringtones will play
in the headset and the base. To change ringtone see section 7.7.
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7.4 POWER MANAGEMENT
The Jabra PRO 930 Duo provides several built-in power management features
for conserving energy.
Auto sleep mode
Auto sleep mode can be enabled using the Jabra PRO 930 Duo base (see Section 7.7). Auto sleep mode is o by default. When enabled, the Jabra PRO 930
Duo will automatically enter sleep mode after 8 hours of inactivity, as
indicated by the battery indicator slow ashing blue. Sleep mode will end
when docking or undocking the headset.
NOTE: If the USB cord is disconnected from the PC or the PC goes into sleep
mode, the base will automatically enter sleep mode.
Automatic headset power o
After 60 minutes of no audio link between headset and base, the headset
will automatically power o. To power the headset on, tap the multi-function
button.
7.5 PC AUDIO DETECTION
The Jabra PRO 930 Duo can be congured to automatically open an audio link
between headset and PC when sound is detected on the PC. Automatic PC
audio detection is default-enabled.
Enable/Disable PC audio detection
1. Launch Jabra Control Center, and select the ´Softphone (PC)´ tab.
2. Select the relevant setting under ´PC audio control´, and then click Apply.
ENGLISH
7.6 LISTENING TO MUSIC
Music played on a PC connected to the Jabra PRO 930 Duo will automatically
play in the headset. Alternatively double tap the multi-function button to keep
the audio link open.
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7.7 HOW TO CHANGE ADVANCED SETTINGS
Six advanced settings can be congured using the base. Voice prompts
indicate the current setting and value. The six settings are:
• Mute reminder tone.
• Ringtone.
• Base ringtone volume.
• Audio protection.
• Wireless range.
• Auto sleep mode.
1 Start setup mode
• Put on the headset.
• Simultaneously press and hold both headset
volume buttons until the voice prompt says
“Setup” and then release the buttons.
2 Setup mode
• The headset buttons are used to cycle through the settings and values.
• The base lights
currently selected.
, or voice prompts are used to indicate which setting and value is
Start
setup
SettingsValues
SETUP
ENGLISH
Cycle
through
settings
Base
light
ash x1
ash x2
Voice
prompt
Setting
Mute reminder
tone
Ringtone
JABRA PROTM 930 DUO
Cycle
through
values
Base
light
Voice
prompt
Value
On (default)
O
Ringtone 1
(default)
Ringtone 2
Ringtone 3
Ringtone 4
Ringtone 5
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High
ash x3
Base ringtone
volume
Audio protection
ash x4
Wireless Range
ash x5
Auto sleep mode
ash x6
3 End setup mode
When nished, simultaneously press and hold
both headset volume buttons until the voice
prompt says “Goodbye” and then release the
buttons.
The base will restart and update the settings,
indicated by the white battery icon
base.
on the
End
setup
Medium (default)
Low
O
Peakstop (default)
Peakstop and
Intellitone
Normal range
(default)
Low range
Very low range
O (default)
On
GOODBYE
ENGLISH
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7.8 HOW TO RESET ADVANCED SETTINGS
• Put on the headset.
• Simultaneously press and hold the
mute button and both headset
volume buttons until the voice
prompt says “Factory default” and
then release the buttons.
The base will restart and reset the
settings, indicated by the white
battery icon
on the base.
Reset
settings
FACTORY
DEFAULT
7.9 COPY SETTINGS TO MULTIPLE JABRA PRO 930 DUO BASES
Jabra PRO 930 Duo settings can be manually copied onto other Jabra PRO 930
Duo bases.
1. Dock headset in the base.
2. Press and hold the headset mute button until the headset LED ashes, and
then release. When the settings have successfully copied, the headset LED
will turn solid white.
3. Undock the headset and dock in the new base to copy the settings to the
new base. The headset LED will ash 5 times to indicate the settings are
being copied, and then will turn solid white when successfully copied to the
new base.
4. To copy the settings to multiple bases, repeat step 3.
5. When nished copying settings, redock the headset with the original base
(primary base), or press and hold the headset mute button until the headset
LED ashes and then release.
ENGLISH
7.10 FORCED PAIRING (PAIRING A NEW PRIMARY HEADSET)
It is possible to force the Jabra PRO 930 Duo to pair with a new headset, even
when it is currently paired with another headset.
1. Dock the new headset in the base.
2. Press the multi-function for 1-2 seconds. The headset LED will begin to ash.
Forced pairing will take between 10 seconds - 2 minutes.
3. When paired successfully, the battery indicator will turn green (or red if the
headset battery is low).
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8. SUPPORT
8.1 FAQS AND TROUBLESHOOTING
Q How do I pair my headset with the Jabra PRO 930 Duo base?
A Dock the headset with the base to initiate pairing. Pairing will occur
automatically, unless the base is currently linked with a primary headset (a
headset already paired with the base). Alternatively you can force pair a new
primary headset, if there is currently a primary headset already paired with
the base.
Q Can I pair my headset directly with a third-party DECT phone, or base?
A No. The headset can only be paired with a Jabra PRO 930 base.
Q Why doesn’t my computer detect the Jabra PRO 930 Duo?
A Try connecting the base to another USB port on the PC. It is recommended
to have a direct connection between the base and USB port (without a USB
hub). If available, run the softphone audio wizard.
Q Why doesn’t my headset work with my softphone?
A Check the following:
• Ensure the headset battery is charged. The base battery icon will be
blinking green when charging,
or solid green when charged.
• Ensure the headset is in range of the base. The range is up to 120 m,
depending on environment.
• Ensure the headset and base are paired. To initiate pairing, dock the
headset.
• Ensure the Jabra 930 Duo is selected and congured in your softphone
settings.
ENGLISH
Q Why can I not hear sound or listen to music from my PC in my headset?
A Check the following
• Ensure the Jabra PRO 930 Duo is set as the current audio device in
Windows Sound and Audio Devices control panel, and in your softphone
software.
• Ensure the audio link to your PC is active. Right-click the Jabra Device icon
in the Windows taskbar,
and select Open Audio Link, or double-tap the multi-function button on
the headset.
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Q Is it possible to set up an automatic dial tone for my softphone when I
undock my headset?
A Yes, for supported softphones the Jabra PRO 930 Duo can be congured to
automatically get a dial tone when the headset is undocked.
1. Launch Jabra Control Center, and select the ´Softphone´ tab.
2. Select/deselect the ´Open link when headset is undocked´ setting, and
then click Apply.
Q What is the range on the Jabra PRO 930 Duo?
A Jabra PRO 930 Duo supports a maximum range of up to 120 m (base to
headset). Range will vary depending on the environment the headset is
used.
Q Can I make a conference call using multiple headsets?
A Yes, the Jabra PRO 930 Duo is able to pair with four headsets in total for
conferencing: one primary, and three secondary headsets (narrowband) or
one secondary headset (wideband).
Q Can I password protect my settings
A Yes, you can password protect your settings in Jabra Control Center. If
password protection is on, you cannot change your advanced settings or
reset the Jabra PRO 930 Duo to the factory default settings.
Q Can I turn the headset o to save power when I’m away from the base?
A Yes. Press and hold the headset multi-function button on the headset for ve
seconds to power the headset o. To power the headset back on, dock the
headset with the base, or tap the multi-function button.
ENGLISH
Q How do I switch audio from wideband to narrowband, or vice versa?
A You can change between wideband and narrowband audio in Jabra Control
Center.
Q What is the talk time for a Jabra PRO 930 Duo headset?
A Wideband is up to 6 hours talk time. Narrowband is up to 8 hours talk time.
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9. TECHNICAL SPECIFICATIONS
9.1 JABRA PRO 930 DUO HEADSET
Operating environment:
0˚C to +40˚C; Up to 95% RH non-condensing.
Call control:
Multi-function button support for answer call, end call, reject call, docking
operations also answer and end calls.
Volume control and microphone mute:
Button controls on headset.
Visual indicator:
LED indicates call status, pairing status and other events.
Audio indicators:
Tones indicate incoming calls, low battery, volume level, microphone muting
and other events.
Sound quality:
DSP noise reduction; echo cancellation; tone control; wideband audio.
Recharge:
While docked in the Jabra PRO 930 Duo base.
Wireless standard:
(CAT - iq) European DECT and U.S. DECT.
DECT range:
For European DECT; up to 120 meters from Jabra PRO 930 Duo base to headset.
For U.S. DECT; up to 350 feet from Jabra PRO 930 Duo base to headset.
DECT frequencies:
US DECT: 1.92 - 1.93 GHz.
EU DECT: 1.88 - 1.90 GHz.
Microphone boom arm style:
Midi.
Speaker(s):
Wideband speaker.
Microphone:
Noise-cancelling microphone.
ENGLISH
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9.2 HEADSET BATTERY
Battery type:
Lithium Ion-polymer.
Battery capacity:
295 mA/h, typical.
Battery talk time:
Up to 8 hours.
Battery lifetime:
Minimum 1000 charge cycles.
Battery standby time:
At least 36 hours.
Operating temperature range:
-20˚C to +60˚C.
The headset features a temperature-dependant charging algorithm that
prevents the battery from being charged during extreme temperatures (below
0˚ and above 45˚C).
Battery charge time:
20% charge in less than 20 minutes.
50% charge in less than 45 minutes.
Full charge in less than 3 hours.
Battery shelf life:
Headset battery holds charge for at least 6 months in the o state, before
recharge is required.
ENGLISH
9.3 MATERIALS AND ALLERGIES
The headband attachment is made of stainless steel and does not have a
nickel-coated surface. Nickel release from the headband is 0.02 μg/cm²/week,
which is below the 0.50 μg/cm²/week limit established by EU Directive 94/27/
EF. The stainless steel alloy was tested for nickel release in accordance with the
European standard EN 1811:1998.
Other wearing-style attachments are made of plastic and contain no known
allergens. The ear cushions do not contain vinyl. The products contain no
nickel, chrome or natural rubber that can come into contact with users’ skin.
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9.4 JABRA PRO 930 DUO BASE
The Jabra PRO 930 Duo base meets the following specications.
Dimensions:
118 mm x 76 mm x 29 mm.
Wireless standard:
(CAT - iq) European DECT and U.S. DECT.
Operating environment:
0˚C to +40˚C; Up to 95% RH non-condensing.
Recharge cradle:
Fits supplied Jabra PRO 900 series headset.
Audio:
Built-in speaker provides ring tones and/or audio feedback for keypad operation.
PC connector:
Mini USB.
Firmware update:
Downloadable from web, or via Jabra Direct.
PC-based conguration:
All settings can be stored and loaded from a PC for backup and mass deployment.
Softphone support:
Full call handling for Skype, Microsoft Oce Communicator and Cisco IP Communicator; for other softphones see headset as a standard sound card; support
for additional softphones may be added via driver updates for the PC. For the
latest updates, see jabra.com/direct
ENGLISH
9.5 PRODUCT DISPOSAL
Please dispose of the headset according to local regulations and recycle when
possible. Do not dispose as household waste. Do not dispose of the headset in
a re as the battery may explode. Batteries may also explode if damaged.
JABRA PROTM 930 DUO
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9.6 CERTIFICATIONS AND SAFETY APPROVALS
CE
This product is CE marked according to the provisions of the R & TTE Directive
(99/5/EC). Hereby, GN declares that this product is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
For further information, please consult http://www.jabra.com.
Within the EU, this device is intended for use in Austria, Belgium, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Slovakia,
Slovenia, Spain, Sweden, The Netherlands, United Kingdom, and within EFTA in
Iceland, Norway and Switzerland.
FCC
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Users are not permitted to make changes or modify the device in any way.
Changes or modications not expressly approved by Jabra will void the user’s
authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment o and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
The user must place the base 8” (20 cm) or more from any personnel in order to
comply with FCC RF exposure requirements.
ENGLISH
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Industry Canada
Operation is subject to the following two conditions: (1) This device may not
cause interference and (2) This device must accept any interference, including
interference that may cause undesired operation of the device. The term “IC:”
before the certication/registration number only signies that registration
was performed based on a Declaration of Conformity indicating that Industry
Canada technical specications were met. It does not imply that Industry
Canada approved the equipment.
Patents and design registration pending international