9300e SERIES FREQUENTLY ASKED QUESTIONS
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9300e SERIES
SECTION 1
FROM GN9300 TO GN9300e
FreQuently Asked Questions
FAQ
Jabra GN9350e
Q WHAT HAS BEEN CHANGED FROM THE GN9300 TO THE
GN9300e SERIES?
A The GN9300e has been improved in three areas:
- A change in the headset antenna, resulting in a range
improvement of more than 20%
- A new microphone concept with a significantly better
immunity to wind noise
- Softer materials on wearing styles, ensuring even more
comfortable, all-day use of the headset
Q WILL THE PHYSICAL APPEARANCE OF THE GN9300e BE THE
SAME AS THE GN9300?
A Yes, form factor, colors, look & feel are unchanged; in other
words the all black GN9330e and GN9330e USB, and the silver
& black GN9350e still have the same award winning design.
For the softer parts on the wearing styles, the only visible
difference is the improved microphone concept, resulting in a
mesh covered circular hole on the front of the boom arm.
Q IS THE FUNCTIONALITY AND DAILY USE OF THE PRODUCT
UNCHANGED IN THE GN9300e SERIES COMPARED TO THE
GN9300 SERIES?
A Yes, both set-up of the units and the daily use has been very
well received in the market and no changes will be made.
Q FROM A SOFTPHONES INTEGRATION PERSPECTIVE, DOES THE
GN9300e INCLUDE ANY CHANGES IN THE WAY THE GN9350e
AND THE GN9330e USB COMMUNICATE WITH SOFTPHONES
VIA THE USB INTERFACE?
A No, this hasn’t been touched. Although it has been
considered integrating the GN9300e series into GN Netcom/
Jabra’s overall approach for softphone integration, time and
technical details are not finalized yet and are not initially
part of the transition from GN9300 to GN9300e.
Q HOW ABOUT THE SPECIAL MICROSOFT OC VARIANTS – WERE
THEY UPDATED AS PART OF THE GN9300e INTRODUCTION?
A Yes, they have the same enhancements on range, wind noise
performance and wearing styles – but just as for the
standard GN9300e versions, all changes have been made in
the headset, while the interface to MS OC is unchanged.
Q COMPARED TO THE EXISTING GN9300 SERIES, WHERE THE
PERFORMANCE IMPROVEMENT ACHIEVED BY CHANGES TO
THE HEADSET, THE BASE, OR BOTH?
A The increased range and reduced wind noise sensitivity are
both results of changes made to the headset. All wearing
styles have been updated, while the bases remain unchanged
Q WILL A GN9300 BASE WORK WITH A GN9300e HEADSET?
A Yes, “old” bases work with “new” headsets and visa versa –
they are completely interchangeable.
9300e SERIES
SECTION 2
INTRODUCING THE GN9300E SERIES
FreQuently Asked Questions
FAQ
Jabra GN9330e USB
Q WHAT IS THE GN9350e?
A The GN9350e is the flagship in GN Netcom’s new generation
of wireless headsets for office professionals. It provides an
indispensable business tool for the professional user, has a
sleek design and easy-to-use wireless functionality.
This flagship product features:
- Integrated USB interface for IP telephony/VoIP softphones
as well as a standard telephony interface with automatic
switching between interface modes
- High audio performance enabled through DSP audio
refinement
- Acoustic safeguards: IntelliTone™ (automatic digital noise
exposure control) and PeakStop™ (acoustic shock
protection)
- True wideband audio (USB mode only)
- Slim boom-arm with noise-canceling microphone
- Multi-unit conference call functionality
- Three unique wearing styles: over-the-head, on-the-ear and
behind-the-neck
- A range of up to 120 meters in a typical office environment
- Around-the-clock talk time when using a second optional
and easily interchangeable battery
Q WHAT IS THE GN9330e USB?
A The GN9330e USB is a new generation of wireless headsets
for office professionals who use computer-based telephony
such as IP softphones. It provides users with hands-free
convenience and superior audio quality. Together with the
GN9350e, it is the industry’s first wireless headset to offer
6.8 kHz wideband USB audio quality. The GN9330e USB
features:
- A range of up to 120 meters in a typical office environment
- 6 hours of talk time
- Simplicity in set-up and use
- Noise-canceling microphone
- Two wearing styles: over-the-head and on-the-ear
- Integrated USB interface for IP telephony/ softphones
- Around-the-clock talk time when using a second optional
and easily interchangeable battery
Q WHAT IS THE GN9330e?
A The GN9330e is a new generation of wireless headsets for
office professionals with less functionality and less
complexity than the GN9350e. It is designed to work
exclusively with traditional office phones bringing hands-free
convenience and superior audio quality to conventional office
telephony.
The GN9330e features:
- A range of up to 120 meters in a typical office environment
- 9 hours of talk time
- Simplicity in set-up and use
- Noise-canceling microphone
- Two wearing styles: over-the-head and on-the-ear
- Around-the-clock talk time when using a second optional
and easily interchangeable battery
Q WHAT MAKES THE GN9350e DIFFERENT FROM THE GN9120
WIRELESS HEADSET?
A The GN9350e shares a lot of the field-proven benefits of the
GN9120 – such as the wide connectivity to desktop phones,
the unique sound performance and the conference calling
functionality etc. On top of that, it features integrated USB
interface, DSP audio refinement, wideband audio, three
wearing styles and around-the-clock talk time facilitated
through a second and optional battery. Finally, the GN9350e
has user-friendly controls to secure easy set-up and use.
9300e
SECTION 3
3.1: DEFINITIONS
FreQuently Asked Questions
FAQ
Jabra GN9330e
Q WHEN SPECIFYING RANGE, HOW DO YOU DEFINE “TYPICAL
OFFICE ENVIRONMENT”?
A There is no rigid or scientific definition of this term. Office
environments differ substantially throughout the world
(private offices, cubicles, large/small locations, etc.). The
specification is meant as a “guideline” to provide the user
with information he/she can relate to.
Q WHAT DOES “WIDEBAND AUDIO” MEAN?
A The GN9350e operates with a 6.8 kHz bandwidth optimized
for IP telephony. This secures a better audio quality than
previously known from conventional telephony (also known
as “narrowband”) – especially consonants like “s” and “f” are
easily understood on wideband connections compared to
narrowband connections.
Q WHAT DOES “DSP AUDIO REFINEMENT” MEAN?
A The GN9350e will incorporate DSP (digital signal processing)
software which:
- enhances the incoming signal and removes sound impurities
from e.g. noisy environments or mobile phones;
- incorporates an auto-volume setting whereby the GN9350e
monitors and automatically adjusts the volume of all
incoming calls, so users hear each call at the same
consistent level.
Q ON THE GN9350e’S DISPLAY, THE RANGE CAN BE SET TO
“NORMAL”, “LOW” OR “VERY LOW”. WHEN DO I USE THESE
SETTINGS?
A Most users will keep their GN9350e on “normal”. This gives
them the maximum range of the unit. However, if your
telephone is poorly shielded, it could be vulnerable to the
radio frequencies transmitted by the GN9350e, leading to
noise in the signal. If moving the GN9350e base away from
the telephone does not help, a lower power setting – “low”
or “very low” – might be a solution.
Smart Power Management ensures that the output power
from the headset is not higher than required for the voice
transmission between headset and base.
Q WHAT IS THE ADVANTAGE OF A “NOISE-CANCELING
MICROPHONE”?
A The noise-canceling microphone of the GN9350e, the
GN9330e and the GN9330e USB filters out unwanted
background noise and thereby ensures that the user’s voice
is transmitted clearly even when working in noisy open-office
environments. The closer to the mouth, the greater the
noise-canceling effect.
Q WHAT DOES “USB FOR IP TELEPHONY/SOFTPHONE” MEAN?
A GN Netcom partners with leading IP telephony/VoIP vendors
to have the GN9350e provide a fully integrated communica-
tion interface to their IP products… including softphones.
9300e SERIES
SECTION 3
3.2: SECURITY
FreQuently Asked Questions
FAQ
Jabra GN9350e
Q I HAVE A WIFI NETWORK. CAN WIFI AND THE GN9350e/
GN9330e USB/GN9330e COEXIST IN THE SAME LOCATION?
A Yes they can, and there will not be any interference. The
GN9300e series operate in different frequency bands than
WiFi equipment/Wireless LANs. In North America, the
GN9300e series utilize the newly opened DECT frequency
band (1920-1930 MHz), while other countries have the DECT
band at 1880–1900 MHz. These DECT bands are not used
for WiFi equipment, Wireless LANs etc., as they typically
operate in the 2.4 GHz or 5 GHz frequency bands.
Q CAN I GET HEARING DAMAGES, USING THE HEADSET?
A All GN Netcom products meet the highest user protection
standards, with sophisticated sound limiting systems to
protect the user against excessive sound levels. GN Netcom
specifies for headsets that the maximum sound pressure
must be below 118 dB SPL, which is approved by
international standards and by telecom administrations. This
means all our headsets have incorporated protection circuits.
All GN Netcom headsets that are connected directly to the
phone or through an analog amplifier are fitted with Peak-
Stop™, an electronic peak control gateway (transistor) that
does not allow excessively loud sounds to pass to the ear. It
reacts when the sound enters the cord and removes
potentially harmful sound peaks before they reach the
headset speaker. PeakStop actively protects the user by
keeping the absolute sound level and the energy of the peak
in the safe zone at all times. As a result, the headset user will
never be exposed to the full effect of an excessive peak and
consequently the risk of harming the sensitive mechanisms
of the ear is minimized.
Q CAN THE PRODUCT CAUSE ALLERGIC REACTIONS?
A The headband is made of stainless steel which does not have
a nickel coated surface. The stainless steel alloy has been
tested for nickel release in accordance with the European
standard EN 1811:1998 (according to EU Directive 94/27/EF,
the nickel release must be below 0.50 gram/cm2 /week). The
headband nickel release is well below the EN1811 limit. The
leatherette ear cushion does not contain vinyl or latex. The
GN9350e/GN9330e USB/GN9330e does not contain PVC.
Q IS IT POSSIBLE TO LISTEN IN TO CONVERSATIONS MADE WITH
GN9350e/GN9330e USB/GN9330e WIRELESS HEADSETS?
A The risk of unauthorized access to DECT voice calls is
extremely limited. Just like GN Netcom’s other wireless
headsets, the GN9350e and GN9330e digitally encrypt any
call, providing complete calling security and confidence
(part of the DECT standard). For in-depth information on how
this is performed, please refer to separate whitepaper from
GN Netcom on security encryption within the DECT standard.
Q IS RADIATION FROM A GN9350e/GN9330e USB/GN9330e
WIRELESS HEADSET DANGEROUS?
A The GN9350e/GN9330e USB/GN9330e operate using radio
signals in the frequency band from 1880 to 1900 MHz and
in the band from 1920 to 1930 MHz, using the DECT protocol
for transmission between headset and base. The radiowave
exposure of these products is between 0.01 and 63 milliwatts
and well below national standards. More information is
available in a separate whitepaper on radiation and on
www.jabra.com.
Q WHAT ADDITIONAL PROTECTION DOES THE INTELLITONE™
(AUTOMATIC NOISE EXPOSURE LEVEL CONTROL) OF THE
GN9350e GIVE THE USER?
A With this feature, you can let the headset automatically
ensure that you are not exposed to a higher noise level from
the headset during your workday than described in the EU
Directive 2003/10/EC or the TT4 threshold used in Australia.
This level is set via the display of the GN9350e, while users
of the GN9330e or other wireless headsets will have to find
other means to monitor the level of noise exposure. Please
refer to separate whitepaper for further details.
9300e SERIES
SECTION 3
3.3: SOFTPHONES/USB
FreQuently Asked Questions
Q A VERSION OF THE GN9350e AND GN9330e USB IS LABELED
“MS OC” – WHAT IS THAT?
A These wireless headsets are certified to work with the
Microsoft Office Communicator, which uses a different USB
command set than other soft phones.
Q CAN I USE A GN9300e MS OC PRODUCT WITH A DIFFERENT
SOFTPHONE (SUCH AS SKYPE, CISCO ETC.)?
A It will work – but you will lose the ability of remote taking
and ending calls (=“RCC”, Remote Call Control), as the
command set for Skype (and other softphones) is different
than for MS OC.
FAQ
Jabra GN9330e USB
Q CAN I USE A GN9350e OR GN9300e USB (STANDARD VERSION)
PRODUCT WITH A MS OC?
A It will also work – but you again will lose the ability of
remote taking and ending calls (= “RCC”), as the standard
version contains a different USB command set than required
for MS OC.
Q DOES MY SOFTPHONE SUPPORT THE RCC FUNCTIONALITY
FROM GN9300e?
A Please refer to the compatibility matrix at www.jabra.com
Q MY SOFTPHONE IS NOT LISTED IN THE COMPATIBILITY
MATRIX AT WWW.JABRA.COM – DOES THIS MEANS THAT
I CANNOT USE MY GN9350e OR GN9330e USB WITH THIS
SOFTPHONE?
A It means, that your softphone does not give you the RCC
functionality. You will have to take/end calls on your PC,
as the softphone is not able to interpret the button
functionality on the headset.
9300e SERIES
SECTION 3
3.4: OTHER
FreQuently Asked Questions
FAQ
Jabra GN9330e
Q WILL THE HEADSET ONLY WORK WITH AN OFFICE PHONE OR
CAN I USE IT WITH A MOBILE PHONE TOO?
A For use with mobile phones, the Jabra product range
comprises numerous offerings which not only work with an
office phone but also works seamlessly with a Bluetooth
mobile phone. Please visit www.jabra.com
The GN9350e has been designed to work with traditional
office phones and via a fully integrated USB connection also
for computer-based telephony such as VoIP softphones and
broadband calling. This makes the GN9350e wireless headset
a future-proof solution.
Q CAN I CHANGE WEARING STYLES?
A It is very easy to change the wearing style of the headset.
You can choose between an over-the-ear, over-the-head and
behind-the-neck wearing style. Please consult the Guide at
www.jabra.com for additional functions and accessories.
Q WHAT IS THE REASON FOR A DIFFERENCE IN THE TALK TIME
WHEN USING TELEPHONY MODE AND USB MODE?
A Using the GN9300e series in USB mode automatically enables
the units to operate in wideband 6.8 kHz bandwidth. This
results in higher power consumption, and hence a shorter
talk time per full battery charge.
Q WHAT HAPPENS IF I FORGET TO PLACE THE HEADSET IN ITS
BASE?
A The GN9300e series headset will automatically power down,
and it can remain on “stand-by” for up to 43 hours.
Q I NORMALLY TURN OFF THE MAIN POWER AT THE END OF MY
WORKING DAY. HOW DOES THIS AFFECT THE STAND-BY TIME
OF THE HEADSET?
A The headset switches to “sleep mode” for up to 120 hours
and will still be “active” next day.
®
Q HOW LONG IS THE WARRANTY?
A GN9350e, GN9330e USB and GN9330e are covered by a two-
year warranty (one-year warranty for the US & Canada).
Quality issues within this period will be resolved at no charge
to the customer, provided the product has been used for the
purpose for which it was intended and has not been subject
to abuse.
Q WHAT IS THE PROCEDURE IF THE HEADSET IS
MALFUNCTIONING OR DAMAGED?
A Contact your local headset supplier for more information.
Q IS THE PACKAGING “ENVIRONMENTALLY FRIENDLY”?
A All packaging supplied is “environmentally friendly” and can
be recycled.
Q DOES THE PRODUCT COMPLY WITH THE NEW EU WEEE
DIRECTIVE?
A The EU WEEE 2002/96/EC (Waste Electrical and Electronic
Equipment) directive requires companies selling electric or
electronic devices in the EU to mark new products with a
durable marking or label to indicate separate collection of the
device at the end of its useful life. Companies must also
be prepared to take back and recycle these products. The
GN9300e series comply with this EU WEEE directive.
Q IS THE GN9350e/GN9330e USB/GN9330e ROHS COMPLIANT?
A The RoHS 2002/95/EC (Restriction of Hazardous Substances)
directive prohibits the use of lead, cadmium, hexavalent
chrome, mercury and flame retardant PBB and PBDE in
electric/electronic equipment. This has been taken into
account both in use of materials, components and in the
production process of the GN9300e series, which therefore
complies with this directive.
Q WHAT IS DECT?
A DECT stands for Digital Enhanced Cordless Telecommunication
and is a common standard for cordless telephony, messaging
and data transmission. It is a radio technology suited for voice,
data and networking applications in residential, corporate
and public environments, and with range requirements up to
a few hundred meters.
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