Jabra 6470 User Manual

JABRA GO

6470

Frequently asked questions

FAQ

Q Why Won’t my headset pair With my mobile phone?

A Please check the following:

- Make sure that the headset is charged and in pairing mode.

If the headset is already turned on, use the headset’s multi-

function button to turn it off (press and hold for 4 seconds),

then turn it back on to pairing mode (press and hold for

4 seconds). Please note that in pairing mode, its LED is

a constant blue color. If it shows red, the headset needs

charging.

- Make sure that Bluetooth® is active on your mobile

phone and put it into Bluetooth® pairing mode. The exact

procedure for doing this varies according to model and

brand, so check your mobile phone user manual for details.

- Remember that the headset identiﬁes itself as “Jabra GO

6400” — you need to ﬁnd and select this on your phone.

You might also be prompted to enter the pass code “0000”

(four zeros) to accept pairing. If you are still having trouble,

see the section “Using the Headset with other Bluetooth®

Devices” below for further help.

Q hoW do i pair my headset With the Jabra Go 6470 base?

A If you dock a Jabra GO 6470 base and headset that are not

paired, the touch screen asks if you would like to pair them

(thereby removing the previously paired headset, if there is

one, from the base’s pairing table). Touch the ‘conﬁrm’ icon

to pair them; touch the ‘cancel’ icon to prevent pairing (while

still charging the headset).

Please note that if you dock a headset to a Jabra GO 6470

base with which it is already paired, no pairing notiﬁcation

will appear.

Q Why Won’t my headset pair With the Usb blUetooth®

adapter?

A Please check the following:

- Make sure that the headset is charged and in pairing mode

– see above.

- Make sure that the adapter is in pairing mode.

With the adapter attached to the PC, press and hold the

adapter’s multi-function button down for 2 seconds to put

it into pairing mode. In pairing mode, its LED is a constant

blue color. If you are still having trouble, see the section

called “Pairing the Adapter and Headset” in the user manual

for more information.

Q Why doesn’t my compUter detect the Jabra Go 6470

base?

A Try connecting the base to another USB port on the PC. Also,

please note that it must be a direct connection, i.e. with no

USB hub in between.

Q i can’t contact the dial-in server. What shoUld i do?

A Let the touch screen wizard guide you — you can retry the

automatic setup or try a manual setup of your desk phone.

You can also choose to retry the cable setup. See the section

called “Conﬁguring the Jabra GO base for your desk phone”

in the user manual for more information.

Q Why doesn’t my headset Work With my softphone /

mobile phone?

A Please check the following:

- Make sure the headset is charged. The LED lights up a

constant green color when fully charged.

- Make sure you are within range of the Jabra GO 6470 base

or mobile phone. See the question concerning range, below.

- The base or mobile phone and the headset may no longer

be paired. See the section in the user manual about pairing

these devices.

Q my headband / earhook / neckband is broken. hoW do

i Get another one?

A Simply contact your local Jabra supplier and place an order.

You can ﬁnd the part numbers in the section called “Optional

Accessories” in the user manual.

Q nothinG happens When i try to Use my desk phone.

A Check the following:

- Make sure the Jabra GO 6470 touch screen base

is powered on.

- Make sure the desk phone is the current target. See the

section “The Target Phone Concept” for more.

- Make sure the audio link to the desk phone is active

(e.g., by tapping the headset multifunction button or

touching the activate-audio-link icon on the touch screen)

- Make sure that the telephone has an active connection to

the phone network (i.e. its handset is off the hook or its

headset button is pressed).

- Re-run the desk phone set-up wizard

V02_0907

stay in touCH WHereVer you Go

JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S

WWW.JABRA.COM

JABRA GO

6470

Frequently asked questions

FAQ

Q i can’t hear anythinG in my headset When UsinG my

mobile phone.

A Try the following:

- Make sure the two devices have been paired and are in

range.

Increase the speaker volume on the headset by sliding your

ﬁnger up the touch-sensitive panel on the side of the headset.

Q i hear a loW noise in the headset When there is

silence at the other end?

A Your headset is probably using one of the highest volume

settings. Decrease the speaker volume on the headset by

sliding your ﬁnger down the touch-sensitive panel on the

side of the headset.

Q i hear myself When i talk UsinG my desk phone. What

can i do?

A This probably means your transmission volume is too high. Set

the transmission volume on your desk phone to a lower level.

Q the soUnd in the headset is poor QUality or the

person at the other end cannot hear me When i talk

UsinG my desk phone

A The clear dial-tone switch and/or microphone-level setting

in the Jabra GO 6470 base may be set incorrectly. Correct it

by re-running the desk phone setup wizard. See the section

called “Re-running the Setup Wizards” in the user manual for

more information.

Q When i try to make a call UsinG my desk phone, the

Gn1000 rhl lifts bUt the call is not connected.

A The GN1000 cannot be used in conjunction with a headset

port. Make sure that the Jabra GO 6470 base is connected to

your desk phone’s handset port and not its headset port (if it

has one).

Q is it possible to aUtomate callinG and ansWerinG on

my desk phone WithoUt UsinG a handset lifter??

A Yes, but only if your desk phone has an electronic hook

switch feature. Ask your supplier about the phone’s

compatibility or consult the support area of the Jabra web

site – www.jabra.com/GO6400

Q my telephone inclUdes an electronic hook sWitch

featUre that shoUld Work With my headset, bUt i

can’t Get it to fUnction.

A Please check your desk phone documentation to see if any

special conﬁguration settings or software updates are

required on the desk phone. Also, see the Jabra website for

more information, including compatibility and the correct,

clear dial tone switch setting.

Q does Wi-fi interfere With Jabra Go 6470 if yoU have

them in the same place?

A No, the Jabra GO 6470 uses adaptive frequency hopping,

thereby avoiding channels that are blocked by Wi-Fi. To

ensure good sound quality, only the free channels are used.

Q i can’t hear soUnd or listen to mUsic from my pc

UsinG my headset.

A Please check the following:

- Make sure that the Jabra GO 6470 base is selected as the

current audio device both in the Windows sound control

panel and in the application you are using.

- Make sure the audio link to the PC is open (e.g., by right-

clicking on the Jabra Device Service icon in the Windows

notiﬁcation area on your PC).

- Make sure softphone is enabled in Jabra PC Suite.

Q i have moved to a neW desk at Work. is it possible to

pUt my headset on another Jabra Go 6470 base?

A Yes. Just place your headset in the cradle of the new

Jabra GO 6470 base. The two devices will pair and connect

automatically.

stay in touCH WHereVer you Go

JABRA® IS A REGISTERED TRADEMARK OF GN NETCOM A/S

WWW.JABRA.COM

Q is it possible to listen in on calls With the

Jabra Go 6470?

A The risk of unauthorized access to communication via a

Bluetooth

bit encryption.

Q What is the ranGe on the Jabra Go 6470?

A The Jabra GO 6470 headset supports the following maximum

ranges:

- When talking through the Jabra LINKTM 350 Bluetooth®

Adapter (softphone); up to 100m*

- When talking through the Bluetooth® connection in the

Jabra base (desk phone); up to 100m*

- When talking on (most) mobile phones; up to 25m**

Please n ote t han i n practice, you may ﬁn d th e ra nge to

be somewhat sho rter due to phys ical obst ructio ns a nd

headset is very limited. Jabra GO 6470 uses 128

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