Jabra 300 User Manual

HP LaserJet MFP Analog Fax Accessory 300

Send Fax Driver Guide

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 04/2008

Windows® and Windows® XP are U.S. registered trademarks of the Microsoft Corporation.

Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

All products mentioned herein may be trademarks of their respective companies.

Local country/region laws may prohibit the use of this product outside of the countries/ regions specified. It is strictly forbidden by law in most countries/regions to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.

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Table of contents

1 Setting up

Understanding system requirements .................................................................................................... 2

Operating system ................................................................................................................. 2

Displays ............................................................................................................................... 2

Printer .................................................................................................................................. 2

Hardware ............................................................................................................................. 2

Network ................................................................................................................................ 3

Installing the MFP Send Fax driver ...................................................................................................... 4

Determining if the MFP supports the MFP Send Fax driver ................................................ 4

Upgrading the MFP firmware and downloading the driver ................................................... 5

Verifying that the MFP e-mail feature is configured (optional) ............................................. 8

Configuring the billing-code feature (optional) ..................................................................... 8

Installing the driver ............................................................................................................... 9

Uninstalling the HP MFP Send Fax driver .......................................................................................... 31

2 Faxing

Sending a fax to a single recipient ..................................................................................................... 34

Sending a fax to multiple recipients .................................................................................................... 37

Sending a fax by using the phone book ............................................................................................. 40

Canceling a fax job ............................................................................................................................. 44

Inserting special characters in the fax number ................................................................................... 45

Editing the phone book ....................................................................................................................... 46

Exporting phone book entries to a comma-separated values (CSV) formatted file ............................ 54

Importing phone book entries from a CSV formatted file ................................................................... 55

Voice Calls and Retries ...................................................................................................................... 56

3 Configuration

Adding names to the phone book ...................................................................................... 46

Adding groups to the phone book ...................................................................................... 48

Removing names from the phone book ............................................................................. 48

Editing names in the phone book ...................................................................................... 51

Fax Call Report .................................................................................................................. 56

Fax Activity Log ................................................................................................................. 56

T.30 Report ........................................................................................................................ 56

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Setting the sender information ........................................................................................................... 58

Setting the fax quality ......................................................................................................................... 60

Setting the notification settings ........................................................................................................... 61

Setting the cover page information ..................................................................................................... 63

Setting the preview preference ........................................................................................................... 65

Setting the fax driver printer preferences ........................................................................................... 66

Setting the billing-code configuration ................................................................................................. 68

4 Troubleshooting

Functional errors ................................................................................................................................ 70

Warning messages ............................................................................................................................. 77

Error messages .................................................................................................................................. 78

The test page does not print .............................................................................................. 70

The e-mail notification is disabled ...................................................................................... 70

An e-mail confirmation is not received ............................................................................... 71

PC FAX SEND or PC Fax Send does not appear on the MFP control panel .................... 72

The bitmap does not appear or print on the cover page .................................................... 73

The preview does not appear ............................................................................................ 73

A billing code is required after disabling the feature .......................................................... 73

The billing code text box does not appear ......................................................................... 74

The default fields do not refresh ........................................................................................ 75

Changed settings do not take effect .................................................................................. 75

Changed settings do not take effect in a Point-and-Print installation ................................ 76

PC fax feature may be disabled at the MFP warning ........................................................ 77

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1 Setting up

You can use the HP LaserJet MFP Send Fax driver to send faxes from your computer to one or more HP multifunction peripherals (MFP). After it is installed, the driver can be accessed by printing to the MFP Send Fax driver.

This guide describes the fax functions that are included with the MFP Send Fax driver and provides instructions about the following tasks:

Install the fax driver

●

Send faxes

●

Configure fax settings

●

Troubleshoot problems

●

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Understanding system requirements

Operating system

The MFP Send Fax driver is supported on the following operating systems:

Windows® 2000

●

Windows® XP

●

Windows® XP Professional x64

●

Windows® Server 2003

●

Windows® Server 2003 x64

●

Windows® Vista

●

Displays

The MFP Send Fax module supports display types that have a super video graphics adapter (SVGA) resolution of 800 x 600 pixels or greater.

Printer

The following products support the MFP Send Fax driver:

●

Hardware

The HP LaserJet MFP Analog Fax Accessory 300 must be installed in the MFP before installing the MFP Send Fax driver. See the HP LaserJet MFP Analog Fax Accessory 300 Fax Guide for more information about installing this hardware.

HP LaserJet M3035MFP

HP LaserJet M3027MFP

HP LaserJet 4345mfp

HP LaserJet M4345MFP

HP Color LaserJet 4730mfp

HP Color LaserJet CM6040 MFP

HP LaserJet M5025MFP

HP Color LaserJet 5035mfp

HP LaserJet M5035MFP

HP LaserJet 9040mfp

HP LaserJet 9050mfp

HP Color LaserJet 9500mfp

2 Chapter 1 Setting up ENWW

Network

The MFP Send Fax driver must be used on a network printer. It is not intended to be used on a local printer, USB, and serial or parallel connections.

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Installing the MFP Send Fax driver

This section provides instructions about the following tasks:

Determining if the MFP supports the MFP Send Fax driver

●

Upgrading the MFP firmware and downloading the driver

●

Verifying that the MFP e-mail feature is configured (optional)

●

Configuring the billing-code feature (optional)

●

Installing the driver

●

Determining if the MFP supports the MFP Send Fax driver

The most current versions of the MFP firmware contain support for the MFP Send Fax driver.

Determine if your MFP firmware supports the MFP Send Fax driver on the HP LaserJet 4345mfp and 9040/9050mfp and the HP Color LaserJet 4730mfp and 9500mfp

1. On the MFP control panel, press Menu.

2. Scroll to and touch FAX.

3. Scroll to and touch FAX SEND.

4. Scroll to and touch PC FAX SEND.

NOTE: If PC FAX SEND does not appear on your MFP menu, upgrade the MFP firmware.

5. Touch ENABLED.

6. Touch EXIT.

Determine if your MFP firmware supports the MFP Send Fax driver on the HP LaserJet M3035MFP, M3027MFP, M4345MFP, M5025MFP, M5035 MFP, and HP Color LaserJet CM4730 MFP and CM6040 MFP

1. On the MFP control panel, touch Administration.

2. Scroll to and touch Initial Setup.

3. Scroll to and touch Fax Setup.

4. Scroll to and touch PC Fax Send.

NOTE: If PC Fax Send does not appear on your MFP menu, upgrade the MFP firmware.

5. Touch Enabled.

6. Touch Save.

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Upgrading the MFP firmware and downloading the driver

To upgrade the MFP firmware and download the MFP Send Fax driver on the HP LaserJet 4345mfp and 9040/9050mfp and the HP Color LaserJet 4730mfp and 9500mfp, use the following steps:

1. View the configuration information on the MFP control panel to determine the current firmware

version.

a. On the MFP control panel, press Menu.

b. Touch INFORMATION.

c. Touch PRINT CONFIGURATION. The configuration page prints.

d. The firmware datecode is listed in the section called Device Information.

NOTE: The firmware datecode is in the following format: YYYYMMDD XX.XXX.X. The first string

of numbers is the date, where YYYY represents the year, MM represents the month, and DD represents the date. For example, a firmware datecode that begins with 20040225 represents February 25, 2004. The second string of numbers represents the revision number of the firmware.

2. Go to Software & driver downloads for your MFP.

a. Go to

b. Type the MFP model number in the Search text box and press Enter.

c. In the Select a product pane in the Search results window, select the model number of the

d. In the Product Quick Links pane, click Software & driver downloads.

3. Download the most current firmware.

a. In the Select operating system pane, click Cross operating system (BIOS, Firmware,

b. If the date that is listed in the firmware table is more recent than the datecode that is printed

c. In the File Download dialog box that opens, click Save.

d. In the File Name text box in the Save As window that opens, type the location on your

e. Click Save.

f. After the file has been downloaded, close the File Download dialog box, if necessary.

http://www.hp.com.

specific MFP where the firmware will be installed.

Diagnostics, etc.).

on the MFP configuration page, click Download next to the appropriate file.

NOTE: Different firmware files are available for the various operating systems.

computer where you want to save the firmware update file.

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4. If the CD that came with the MFP or fax accessory is not available, download the MFP Send Fax

driver.

a. Click Back to return to the Select operating system pane.

NOTE: If you do not return to the Select operating system pane when you click Back, see

step 2 for instructions about navigating to it.

b. In the Select operating system pane, click the appropriate operating system.

NOTE: The MFP Send Fax driver is supported in Windows 2000, Windows XP, Windows

XP Professional x64, Windows Server 2003, Windows Server 2003 x64, and Windows Vista.

c. In the Driver table that appears, click Download next to the HP PC Send Fax driver.

d. In the File Download dialog box that opens, click Save.

e. In the File Name text box on the Save As window that opens, type the location on your

computer where you want to save the MFP Send Fax driver file.

f. Click Save.

g. After the file has been downloaded, close the File Download dialog box if necessary.

5. Install the downloaded firmware file. See the appropriate MFP user guide for instructions about

installing the remote firmware update (RFU):

HP LaserJet 4345mfp Series User Guide

●

HP Color LaserJet 4730mfp User Guide

●

HP LaserJet 9040mfp/9050mfp User Guide

●

HP Color LaserJet 9500mfp User Guide

●

To upgrade the MFP firmware and download the MFP Send Fax driver on the HP LaserJet M3035MFP, M3027MFP, M4345MFP, M5025MFP, M5035 MFP, and HP Color LaserJet CM4730 MFP and CM6040 MFP, use the following steps:

1. View the configuration information on the MFP control panel to determine the current firmware

version.

a. On the MFP control panel, touch Administration.

b. Scroll to and touch Information.

c. Scroll to and touch Configuration/Status Pages.

d. Scroll to and touchConfiguration Page. The configuration page prints.

e. The firmware datecode is listed in the section called Device Information.

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NOTE: The firmware datecode is in the following format: YYYYMMDD XX.XXX.X. The first string

2. Go to Software & driver downloads for your MFP.

a. Go to

http://www.hp.com.

b. Type the MFP model number in the Search text box and press Enter.

c. In the Select a product pane in the Search results window, select the model number of the

specific MFP where the firmware will be installed.

d. In the Product Quick Links pane, click Software & driver downloads.

3. Download the most current firmware.

a. In the Select operating system pane, click Cross operating system (BIOS, Firmware,

Diagnostics, etc.).

b. If the date that is listed in the firmware table is more recent than the datecode that is printed

on the MFP configuration page, click Download next to the appropriate file.

NOTE: Different firmware files are available for the various operating systems.

c. In the File Download dialog box that opens, click Save.

d. In the File Name text box in the Save As window that opens, type the location on your

computer where you want to save the firmware update file.

e. Click Save.

f. After the file has been downloaded, close the File Download dialog box, if necessary.

4. If the CD that came with the MFP or fax accessory is not available, download the MFP Send Fax

driver.

a. Click Back to return to the Select operating system pane.

NOTE: If you do not return to the Select operating system pane when you click Back, see

step 2 for instructions about navigating to it.

b. In the Select operating system pane, click the appropriate operating system.

NOTE: The MFP Send Fax driver is supported in Windows 2000, Windows XP, Windows

XP Professional x64, Windows Server 2003, Windows Server 2003 x64, and Windows Vista.

c. In the Driver table that appears, click Download next to the HP MFP Send Fax driver.

d. In the File Download dialog box that opens, click Save.

e. In the File Name text box on the Save As window that opens, type the location on your

computer where you want to save the MFP Send Fax driver file.

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f. Click Save.

g. After the file has been downloaded, close the File Download dialog box, if necessary.

5. Install the downloaded firmware file. See the appropriate MFP user guide for instructions about

installing the remote firmware update (RFU):

HP LaserJet M3035MFP and M3037MFP Series User Guide

●

HP LaserJet M4345MFP User Guide

●

HP LaserJet M5025MFP and M5035MFP User Guide

●

Verifying that the MFP e-mail feature is configured (optional)

Configure e-mail function on the MFP in order to receive an e-mail notification when a fax has been sent by using the MFP Send Fax driver.

NOTE: The e-mail notification feature is optional.

See the appropriate MFP user guide for instructions about configuring the e-mail function:

HP LaserJet 4345mfp Series User Guide

●

HP Color LaserJet 4730mfp User Guide

●

HP LaserJet 9040mfp/9050mfp User Guide

●

HP Color LaserJet 9500mfp User Guide

●

HP LaserJet M3035MFP and M3037MFP Series User Guide

●

HP LaserJet M3037MFP User Guide

●

HP LaserJet M4345MFP User Guide

●

HP LaserJet M5025MFP and M5035MFP User Guide

●

Configuring the billing-code feature (optional)

HP MFP Send Fax supports the use of billing codes when sending faxes.

NOTE: The billing-code feature is optional.

Enable the billing-code feature on the HP LaserJet 4345mfp and 9040/9050mfp and the HP Color LaserJet 4730mfp and 9500mfp:

1. On the MFP control panel, press Menu.

2. Scroll to and touch FAX.

3. Scroll to and touch FAX SEND.

4. Scroll to and touch BILLING CODE.

5. Touch CUSTOM to open the billing-code screen.

6. Use the up and down arrows to select the minimum number of digits in the billing code.

7. Touch OK to enable the billing-code feature or touch OFF to disable the billing-code feature.

8 Chapter 1 Setting up ENWW

NOTE: If the billing-code feature is enabled on the MFP, a billing-code entry is required for walk-

up fax jobs sent from the MFP.

Enable the billing code on the HP LaserJet M3035MFP, M3027MFP, M4345MFP, M5025MFP, M5035 MFP, and HP Color LaserJet CM4730 MFP and CM6040 MFP:

1. On the MFP control panel, touch Administration.

2. Scroll to and touch Initial Setup.

3. Scroll to and touch Fax Setup.

4. Scroll to and touch Fax Send Settings.

5. Scroll to and touch Billing Codes.

6. Touch Custom to open the billing-code screen.

7. Use the up and down arrows to select the minimum number of digits in the billing code.

8. Touch OK to enable the billing-code feature or touch Off to disable the billing-code feature.

NOTE: If the billing-code feature is enabled on the MFP, a billing-code entry is required for walk-

up fax jobs sent from the MFP.

Installing the driver

To install the MFP Send Fax driver by using the Add a Printer wizard in Windows, use the following steps:

NOTE: If using the system software CD supplied with the MFP, you can install the Send Fax driver by

choosing the “CUSTOM” path.

To install the driver in Windows XP

1. In Windows Explorer, double-click the downloaded MFP Send Fax driver executable file to extract

the driver files.

2. Click Start, click Settings, and then click Printers and Faxes.

3. In the Printer Tasks pane in the Printers and Faxes window, click Add a printer.

4. In the Add Printer Wizard welcome dialog box, click Next.

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5. Under Local or Network Printer, select Local printer attached to this computer. Click Next.

NOTE: Select Local printer attached to this computer to install the MFP Send Fax driver on

a network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer.

If you select A network printer, or a printer attached to another computer, then the IP address of the computer is required. Some features, such as fax preview, are not available if the driver is installed by using the network printer installation (Point-and-Print).

The MFP Send Fax driver cannot be installed on a printer that is connected to the computer through a serial or parallel port. It must be on a network.

6. If your computer is already connected to the MFP, under Select a Printer Port, select Use the

following port.

NOTE: If your computer is not connected to the MFP, go to step 8.

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7. In the Use the following port drop-down menu, select the name or IP address of the MFP. Click

Next and then go to step 13.

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8. If your computer is not connected to the MFP, select Create a new port under Select a Printer

Port.

9. In the Type of port drop-down menu, select Standard TCP/IP Port. Click Next.

12 Chapter 1 Setting up ENWW

10. In the Add Standard TCP/IPPrinter Port Wizard dialog box, click Next.

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11. Under Add Port, type the MFP printer name or IP address in the Printer Name or IP Address

text box and then click Next.

NOTE: The default port name is the name that you typed in the Printer Name or IP Address

text box. You can change this name by typing a new name in the Port Name text box.

12. Click Finish.

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13. Under Install Printer Software, click Have Disk.

14. In the Install From Disk dialog box, click Browse.

15. Browse to and select the MFP Send Fax driver .INF file extracted in step 1.

NOTE: Two versions of the .INF file are available: a 32-bit version for Windows 2000, Windows

XP, and Windows Server 2003 and a 64-bit version for Windows XP Professional x64, Windows Server 2003 x64, and Windows Vista.

The following message displays if you select the wrong version of the file:The specified location

does not contain information about your printer.

16. Click Open.

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17. Click OK.

18. Under Install Printer Software, click Next.

16 Chapter 1 Setting up ENWW

19. In the Printer name text box under Name Your Printer, type a name for the printer. The default

printer name is HP MFP Send Fax.

20. Click Next.

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21. Under Printer Sharing, click Next.

NOTE: You can share the printer by selecting Share name on the Printer Sharing window. The

MFP Send Fax driver is then available for a Point-and-Print connection. Some features, such as fax preview, are not available if the driver is accessed by using a Point-and-Print connection.

22. Under Print Test Page, select Yes to print a test page and then click Next.

18 Chapter 1 Setting up ENWW