JUA190 V1.0
USB VGA Display Adapter
User Manual
2
Table of Contents
INTRODUCTION .................................................................................................................... 3
Functions .............................................................................................................................. 3
Highlighted Features .......................................................................................................... 3
Required Environments ...................................................................................................... 5
Physical Specifications ...................................................................................................... 5
Resolutions and Color Depth ............................................................................................ 6
Package Contents ............................................................................................................. 6
GETTING STARTED –Notes for Before Installation ............................................................... 7
INSTALLATION FOR WINDOWS 8/ 7 ..................................................................................... 8
Device Driver Installation .................................................................................................. 8
Verify Device Driver Installation ..................................................................................... 15
Device Driver Un-installation .......................................................................................... 16
INSTALLATION FOR WINDOWS XP/VISTA .......................................................................... 17
Device Driver Installation ................................................................................................ 17
Verify Device Driver Installation ..................................................................................... 25
Device Driver Un-installation .......................................................................................... 27
FUNCTIONS INSTRUCTIONS: WINDOWS 8/ 7 ..................................................................... 28
Display ID ........................................................................................................................... 28
Display Resolution ............................................................................................................ 29
Display Orientation ........................................................................................................... 30
Identify Monitors ............................................................................................................... 35
Multi-Display Control Panel ............................................................................................ 35
Display Setting ................................................................................................................... 36
Fix Position.......................................................................................................................... 36
FUNCTIONS INSTRUCTIONS: WINDOWS VISTA/XP ............................................................ 37
Display ID ........................................................................................................................... 37
Display Rotation ................................................................................................................ 39
Display Mode .................................................................................................................... 39
Identify Monitor ................................................................................................................. 41
Multi-Display Control Panel ............................................................................................ 42
Display Setting ................................................................................................................... 42
TROUBLE SHOOTING .......................................................................................................... 44
REGULATORY COMPLIANCE ............................................................................................. 47
WARRANTY OF j5 create ................................................................................................... 48
USB DISPLAY ADAPTER USER MANUAL
3
INTRODUCTION
Thank you for purchasing the j5 create USB 2.0 Display Adapter! This
adapter acts as an external graphics card for your PC. It allows you to
add an additional VGA(JUA190) monitor/display through your USB 2.0
port. No need to open up the computer to add an expensive graphics
card, with the USB 2.0 Display Adapter you simply load the drivers, plug in
the adapter to the USB port, then plug in the VGA monitor cable into the
adapter and you are ready. The j5 create USB 2.0 Display Adapter
supports three viewing modes. Primary mode, allows you to have
individual applications open on each monitor, vastly improving
productivity. Extended mode allows you to extend your desktop across
multiple displays, great for spreadsheets. Mirroring mode is used to clone
one screen onto another, ideal for presentations. With “Plug & Play”
functionality between your computer and 2nd monitor or projector, you
will be able to create a new visual environment in seconds.
In addition, j5 create has developed this compact design for the
sophisticated user who cares about function as well as elegance.
Functions
Add an additional monitor without adding an expensive, internal
video card, avoiding complicated installation
Hot swappable USB enables you to add or remove monitors
without rebooting your system
Move and view your large spreadsheets across two screens
without overlapping windows
Multitask with larger landscape/desktop space
Ideal for viewing multiple windows at the same time
Great for multitasking in a wide variety of applications including:
Phone centers, Stock Markets, Hospitals, Graphic Design, Editing,
Accounting, Etc.
A must have for surfing the web and working on your
email/facebook/twitter accounts all at the same time.
Highlighted Features
4
Supports display resolution:1680 X 1050 @ 32bit
Plug-and-Play USB connectivity
Allows for up to 6 adapters in Windows
Supports Display Modes: Primary, Extended, Mirror
Display Rotation: 0°, 90°, 180°, 270°
Aluminum enclosure that is non-toxic and recyclable
Easy driver install
Friendly software:
o Identify Monitors
o Multi-Display Control Panel
o Shortcut to access Windows
o Display setting dialog
Usage
Editor:
• Efficient editing of documentation on one screen and
researching reference materials on the other
Presentation:
• Use mirror mode while your laptop is plugged into a projector
through the USB Display Adapter
• Use Primary mode to have two monitors and/or projectors for
creative displays
Office:
• Dual display scenario: view large spreadsheets across 2 screens
with display continuity. (For example: Excel document)
• Independent: using desk space and doing multi-jobs at the same
time- increase efficiency.
• Read and reply to email on one screen and open attachments
on the other
Graphics Workstation:
• Design and check reference material at the same time.
• More space for tablets and photo/video editing
Entertainment:
• Watch TV/Movie while searching the program preview
• Play games online on one screen with the strategy guide on the
other screen
Stock Market Trading:
• Monitor multiple stock markets and market news simultaneously
USB DISPLAY ADAPTER USER MANUAL
5
Coding/Programming:
• Allows effective code programming on one screen and software
program companion on the other screen.
Required Environments
Microsoft Windows 8, 7, Vista, XP (32-bit or 64-bit) Compatible
Available USB 2.0 port
Temperature: Operating: -50°F~131°F
Non- Operating : -77°F~167°F
Minimum System Requirements
QTY
1~2 Dongle
3～4 Dongles
CPU
Intel/AMD Dual core1.5
GHz or above
Intel / AMD QUAD CORE
2.4GHz or above
RAM
512 MB or Higher
2 GB or Higher
USB
An independent power supply is required when using
the USB HUB to connect multiple dongles.
This device is intended for ‘Office Applications’ and not for ‘Home
Entertainment’ & ‘Video Playback‘.
note:
Due to constant advancements in technology we, at j5 create, make it a priority
to give you the latest drivers available for our products. To ensure that your
device is equipped with the most current driver, please visit our website at
www.j5create.com and install the latest driver for this model.
Physical Specifications
Model: JUA190
Interface
Host Interface
USB 2.0 Type-A Connector
Video Interface
VGA-DB 15 pin Female Connector
Power
Power Mode
Bus-powered
Power Consumption
≦500mA
Physical Specification
Housing Material
Aluminum
6
Dimensions
Main body: 45(W)x 80(H)x17(D) mm
Cable length: 100 cm
Weight
Approximately 72g
Resolutions and Color Depth
Aspect Ratio
Resolution
Color Depth
Wide Screen Display
16:10
1680 x 1050
16,32 bits
16:9
1600 x 900
16,32 bits
16:10
1440 x 900
16,32 bits
16:9
1360 x 768
16,32 bits
16:10
1280 x 800
16,32 bits
15:9
1280 x 768
16,32 bits
16:9
1280 x 720
16,32 bits
Standard Display
4:3
1600 X 1200
16,32 bits
4:3
1400 x 1050
16,32 bits
5:4
1280 x 1024
16,32 bits
4:3
1280 x 960
16,32 bits
4:3
1152 x 864
16,32 bits
4:3
1024 x 768
16,32 bits
4:3
800 x 600
16,32 bits
Package Contents
USB VGA Display Adapter(JUA190)
Quick Installation Guide
Driver CD with E-Manual
USB DISPLAY ADAPTER USER MANUAL
7
GETTING STARTED –Notes for Before Installation
Install driver completely before inserting the USB Display Adapter
USB Cable into your computer
Run the setup program as an administrator to avoid errors in
installation
Uninstall the previous driver first before updating the latest driver
Connect the VGA connector of USB Display Adapter to the VGA
cable of display device first before connecting to USB port of
computer
It is recommended to use an independent power supply for USB
Hub while multiple dongles are connected to the USB Hub
The display screen will flash during installation
8
INSTALLATION FOR WINDOWS 8/ 7
Device Driver Installation
This section illustrates the procedure for device driver installation for
Windows 7. To start, insert the Driver CD into your computer’s CD-ROM drive.
The setup program should be launched automatically. If Autorun does not
begin, go to “Computer”, Click on your optical drive, and manually run the
setup CD by double-clicking on “Setup.exe”
※Please make sure the USB cable of USB Display Adapter is unplugged
from your PC or Notebook before executing the installation program.
1. The installation page will be launched. To start click on “ Install the Latest
Driver”. Please make sure the network is available or press “Install Driver”
to start the installation
2. After pressing the installation option, the InstallShield Wizard will launch,
click Next> to continue
USB DISPLAY ADAPTER USER MANUAL
9
3. Read the license agreement and check “I accept the terms of the
license agreement.” Click Next > to accept it and continue.
10
4. Driver installation proceeding…..
5. When Install Shield Wizard is complete, select “Yes, I want to restart my
computer now.” Click Finish to restart.
USB DISPLAY ADAPTER USER MANUAL
11
6. After your computer is rebooted, connect the external display device
(monitor/ projector) to the VGA connector of the USB Display Adapter
and turn on the display device.
7. Connect the USB Display Adapter into an available USB 2.0 port of a PC
or Notebook, After Inserting the USB Display Adapter into an USB 2.0 port,
the “Installing device driver software” message will pop up.
If the Driver software was installed successfully the following message
should appear:
If you’re not going to install another USB Display Adapter, restart your PC.
The functions of the USB Display Adapter will be activated after the
computer restarted.
Multi USB Display Adapter Installation
For installation of multiple USB Display Adapters, during the “Install Shield
Wizard complete” step, select “No, I will restart my computer later.” and
click Finish to continue next step below
12
A. Connect all external display devices (monitor/ projector) to the VGA
connector of USB Display Adapters and switch power on.
B. Connect the USB Display Adapter into an available USB 2.0 port of a PC
or Notebook.
After Inserting an USB Display Adapter into a USB 2.0 port, the systems will
automatically start the installation procedure and the prompt message will
pop-up on the task bar.
The Device driver software was installed properly,
If you are going to install more USB Display Adapters, repeat step A& B or
restart computer.
USB DISPLAY ADAPTER USER MANUAL
13
The functions of the USB Display Adapter will be activated after the
computer restarted. You might see the extend display shown on the display
device.
You can modify the corresponding position of each extend display via
display settings. Go to “START” → “Control Panel” → “Appearance and
Personalization” → “Adjust screen resolution”
※ Right-click on the desktop and go to “Screen Resolution”
When the ‘Screen Resolution’ window appears, each monitor’s number
can be identified by clicking “Identify.” Drag the monitor to the location
you want.
14
USB DISPLAY ADAPTER USER MANUAL
15
Verify Device Driver Installation
The following procedure helps you to verify the driver installation status of
the USB Display Adapter.
Right-click “My Computer” “Manager” “Device Manager” click “+”
sign of “Display Adapter” “Universal Serial Bus controllers”
The picture below shows the installation process for a Single USB Display
Adapter
The picture below shows the installation process for a Multiple USB Display
Adapter
16
Device Driver Un-installation
※ Unplug the USB Display Adapter before un-installing the driver.
1. Click Start→ Control Panel → Programs and Feature→ Uninstall or
Change a Program
Select j5 DIAPLAY ADAPTER... Click Uninstall
2. A message will appear asking if you want to remove the selected
application. Click ‘ok’ to continue.
3. Driver un-installation proceeding….
USB DISPLAY ADAPTER USER MANUAL
17
4. When the driver uninstall is completed select “Yes, I want to restart my
computer now.” Click Finish to restart .
INSTALLATION FOR WINDOWS XP/VISTA
Device Driver Installation
This section illustrates the procedure for device driver installation for
Windows XP. To start, insert the Driver CD into your computer’s CD-ROM
drive. The setup program should be launched automatically. If Autorun
does not begin, go to “Computer”, Click on your optical drive, and
manually run the setup CD by double-clicking on “Setup.exe”
※Please make sure the USB Display Adapter is unplugged from your PC or
Notebook before executing the installation program.
1. The installation page will be launched. To begin installation click on
“ Install the Latest Driver” , please make sure the network is available or
press “Install Driver” to start the installation
18
2. After pressing the installation option, the InstallShield Wizard will launch,
click Next> to continue
USB DISPLAY ADAPTER USER MANUAL
19
3. Read the license agreement and check “I accept the terms of the
license agreement.” Click Next > to accept it and continue.
4. Driver installation proceeding…..
20
5. When Install Shield Wizard is complete, Click Finish
6. Connect the external display device (monitor/ projector) to the VGA
connector of USB Display Adapters and turn it on.
7. Connect the USB Display Adapter into an available USB 2.0 port of a PC
or Notebook, After Inserting the USB Display Adapter into an USB 2.0 port,
the “Installing device driver software” message will pop up.
USB DISPLAY ADAPTER USER MANUAL
21
22
USB DISPLAY ADAPTER USER MANUAL
23
8. Click Finish
An icon ( ) will be seen on the lower right toolbar.
The message pictures below shows Driver software is installed successfully.
24
If you’re not going to install another USB Display Adapter, restart your PC.
The functions of the USB Display Adapter will be activated after the
computer restarted.
Multi-USB Display Adapter Installation
For installation of multiple USB Display Adapters, repeat step 6.7 or restart
computer
The functions of the USB Display Adapter will be activated after the
computer restarted. You might see the mirror display shown on the display
device.
You can modify the corresponding position of each extend display via
display settings.
Go to “START” → “Control Panel” → “Display Properties” →“Settings”
When Display Properties windows
appears, each monitor’s number
can be identified by clicking “
“ identify”
Drag the monitor to the location
you want.
USB DISPLAY ADAPTER USER MANUAL
25
Note:
If your internal graphics card is Dual Display Ports…..
1. When using Single USB Display Adapter
The display device which connected to the 2nd VGA port will be
numbered 3rd monitor, the display device which connected to the USB
Display Adapter will be numbered 2nd monitor.
2. When using two USB Display Adapter
The display device which connect to the 2nd VGA port will be numbered
4th monitor, the display device which connected to the USB Display
Adapter will be numbered 2nd and 3rd monitor and so on…
Verify Device Driver Installation
The following procedure helps you to verify the driver installation status of
USB Display Adapter
Right-click “My Computer” “Manager” “Device Manager” click “+”
sign of “Display Adapter” “Universal Serial Bus controllers”
The picture below shows the installation process for a
Single USB Display Adapter
26
The picture below shows the installation process for a Multiple USB Display
Adapter
USB DISPLAY ADAPTER USER MANUAL
27
Device Driver Un-installation
※Unplug the USB Display Adapter before un-installing the driver
1. Click Start→ Control Panel → Programs and Feature→ Uninstall or
change a program
Select j5 DIAPLAY ADAPTER ... Click Uninstall
2. Confirm windows will pop out, Click to continue.
3. Driver un-installation proceeding….
28
4. When the driver uninstall is completed select “Yes, I want to restart my
computer now.” Click Finish to restart .
FUNCTIONS INSTRUCTIONS: WINDOWS 8/ 7
This section describes the many functions provided by the USB Display
Adapter. Display device’ here means any number of things such as
CRT,LCD monitor, TV display, or projector.
Display ID
Smart Display Device ID Detection
Window 7 OS supports VESA defined DDC/EDID. It will be shown as the
Display device ID whenever it is attached to the USB Display Adapter.
USB DISPLAY ADAPTER USER MANUAL
29
Display Resolution
Fast Access to Display Resolution setting
The resolution list will show when moving the cursor on Display Resolution.
Select the resolution you want for the USB Display Adapter.
Default resolution: 1024 x 768 x 32 bit
30
Display Orientation
The Orientation allows you to turn the display device, which is connected
to USB Display Adapter
USB DISPLAY ADAPTER USER MANUAL
31
Display Mode
Extended mode (Default)
This feature allows the display device attached to the USB Display Adapter
to work as an “extended” display of the on-board screen.
You can adjust the position by clicking “number” of the display first and
select “Extend these displays” and click “Apply”
32
Mirror mode-Duplicate
This feature allows the same contents of the on-board screen to be
displayed to the screen of the USB Display Adapter
You can select “Duplicate these displays” and click “Apply”
USB DISPLAY ADAPTER USER MANUAL
33
Primary mode
When you want to switch the enabled monitor as main display and extend
view to on-board screen.
choose the “Number” of the main display you want it to be and make a
“check” mark on “Make this my main display”.
34
Off mode
To turn one of the displays off:
Select “Show desktop only on 1” and the 2nd display will be off
Select “Show desktop only on 2” and the 1st display will be off
Super Utility
A super utility provides more options; you can find the icon on the lower
right task bar
USB DISPLAY ADAPTER USER MANUAL
35
Identify Monitors
When “Identify Monitors” is selected, a serial number will be shown at the
upper right corner of the display devices. You can see the serial number of
each display when using the Hotkey function.
Multi-Display Control Panel
This unique feature provides a simpler working experience for the multidisplay environments. A series of Hotkey setting helps move quickly
between desired display devices.
※Using Hotkeys
Default setting is Ctrl + Display No.
Click the window you want to move at the task bar to become active,
and then press Hotkey
.
36
※Setting Hotkeys
For example: Move window to Display03, and automatically enlarge it to
full screen.
Choose “Move Active Window to Display03”, check “Move Window and
Full screen”, and click Apply
Display Setting
Fast access to the system “Display Setting”
Fix Position
This function helps you arrange the positions of all the display locations you
have set in Display > Screen Resolution. After Display Location set, make a
“Check” in this function. All display location will be
fixed. It is great for multi-displayer user.
USB DISPLAY ADAPTER USER MANUAL
37
FUNCTIONS INSTRUCTIONS: WINDOWS VISTA/XP
You can choose all the functions simply and directly only by clicking on this
icon( ) seen on the lower right toolbar.
Display ID
Smart Display Device ID Detection
The USB Display Adapter supports VESA defined DDC/EDID. The utility
should show the display device ID whenever it is attached to the USB
Display Adapter.
If there is no display device attached to the USB Display Adapter the ID will
show up as “Unknown Monitor.” If the attached display device does not
support EDID, the ID will also be defined as “Unknown Monitor”.
38
Display Resolution
Default Resolution: 1024 x 768x 32 bit
The resolution list will be shown
when moving the cursor on
Display Resolution. Select the
resolution you want for your
display device which connected
to USB Display Adapter.
USB DISPLAY ADAPTER USER MANUAL
39
Display Rotation
The Display Rotation allows you to
turn the display device, which is
connected to USB Display Adapter. It
is a useful function for some
rotatable display device.
There are 4 options
available:
0 degree/ 90 degrees/180 degrees/
270 degrees under the Extended or
Primary display mode.
Display Mode
Extended (Default Mode)
Default display mode allows the
attached USB Display Adapter
enabled display device to work as
“ Extended” display of the onboard screen. This extended
working space feature improves
work efficiency.
40
Mirror Mode
When Mirror selected, the screen
of display device, which is
connected to USB Display
Adapter, will be the same as the
main display, and Display Rotation
will be disabled automatically.
You can select either “Horizontal
Flip”, or “Vertical Flip”.
Primary Mode
When Primary is selected, the
display device, which is
connected to USB Display
Adapter, will become the main
display, the display of the internal
graphics card will automatically
switch to be the extended display
and act as an extension desktop.
USB DISPLAY ADAPTER USER MANUAL
41
Off
When Off selected, it will disable
the display of the USB Display
Adapter.
Identify Monitor
When Identify Monitors is
selected, a serial number will be
shown at the upper right corner of
attached display device.
It helps you to know the serial
number of each display, when
using Hotkey function.
42
Multi-Display Control Panel
When Multi-Display Control Panel
is selected, the window of Multi-
Display Control Panel will pop-up
to enable the modification of the
hotkeys.
※ Using Hotkey
Default setting is Ctrl + Display No.
Click the window you want to move on task bar to become active,
and then press Hotkey.
※ Setting Hotkey
For example: Move window to Display03, and automatically enlarge
it to full screen.
Choose “Move Active Window to Display03”, check “Move Window
and Full screen”, and click Apply to make it active.
Display Setting
Fast access to the system “Display Setting”
USB DISPLAY ADAPTER USER MANUAL
43
44
TROUBLE SHOOTING
If you have any questions about using this device, follow the instructions
below. If any further assistance is needed, please visit our website or call j5
create support hotline.
Known Issues
- Direct 3D is not supported under XP. It would be supported under Win
7 Aero mode
General Recommendations
- Incompatibilities exist when using other Video over USB Devices on a
single system. Please ensure that all other Video over USB drivers are
uninstalled before continuing with j5 create installation.
- Check to make sure that the device is plugged in correctly to the host
system.
- Make sure that the USB port that you are using is USB Display Adapter.
- Unplug the USB cable of USB Display device and re-insert it.
- Check to see that the monitor is connected correctly and is powered
ON.
- Make sure to restart your computer after the driver installation.
- Try a different USB 2.0 port and/or computer.
- Unplug all other USB devices from the system.
- Try connecting the USB cable of USB Display device directly to the
computer instead of through a hub.
- Reset/refresh/resynchronize your monitor.
Media Playback
- During video playback on all platforms, please do not change the
display mode, position or arrangement of the video player window
(such as dragging the video player window between the main display
and attached display). This may cause the video player to stop
playing. We suggest stopping the video playback, moving the
window to the USB graphics device attached display and then
selecting the video clip to start playing.
- Cursor movement is slower when the mouse hovers on the video
region of the Flash player,
USB DISPLAY ADAPTER USER MANUAL
45
- Downsizing your screen landscape lower than 50 % will help smooth
out Jerky video playback for videos running in Full Screen Mode
- You may experience poor video performance on USB graphics
devices with low spec PC systems.
- Video rendering using hardware overlays is supported.
- Some DVD playback software packages do not support playing on a
second display adapter of any kind. You may try to open the media
player in the secondary display first before you start playing the DVD.
- Your PC may lack certain media codec to support the playback of
certain video formats. Please use the link below to install license free
media codec.
K- Lite: http://www.free-
codecs.com/download/K_Lite_Codec_Pack.htm
- Video/Media players have different decoding capabilities under
different display modes. For better performance watching DVDs or
certain video formats on the attached USB graphics display attached,
it is recommended to use the following license free software:
VLC Media Player: http://www.videolan.org/vlc/
Media Player Classic: http://sourceforge.net/projects/guliverkli/
Others
- Some graphics card, i.e. Intel, prevents other secondary graphics
chipset from being set as the primary card. As the result of this, primary
mode might not work or the display maybe disabled.
- If you have problems during the boot up process, start your computer
in Safe Mode and uninstall the driver. Hold the CTRL key until the
Windows startup menu appears and select Safe Mode.
- To verify the driver version that you installed, please click “Control
Panel” → “Add or Remove Programs” to check the program: USB
Display Device (Trigger 2) 9.xx.xxxx.0159 (the number means the driver
version).
- Some limitation exists in different media player on file format support.
We enclose our compliance test result in the tables according to
different operating system, main system graphics card/chipset, media
players, and the supported media format. It will be updated
periodically with new version of media players or our latest driver.
TECHNICAL SUPPORT
If you have any issue using this product, please follow instruction below
before returning this product to the store.
1. The User Manual
It contains the detail instruction and troubleshooting section; many
common issues can be easily resolved by reading the user manual.
2. Online Support
Please visit j5 create website (www.j5create.com) to find the latest
software for your device. If you still experience the same issue, you
can submit a trouble description via email service@j5create.com .
j5 create technical support team will reply you within the next 24
business hours.
3. Telephone Support
Please call us at 888-689-4088 and one of our support technicians
will be very happy to assist you.
Customer Service:
Toll free number: 888-988-0488
Technical Support:
Toll free number: 888-689-4088
Email: service@j5create.com
Please contact Technical Support during business hours. 10:00 AM-6:00
PM E.S.T. Monday- Friday for further assistance.
REGULATORY COMPLIANCE
FCC
This equipment has been tested and found to comply with FCC Part 15 Subpart B § 15.109/15.107
Class B.
Operation is subject to the following two conditions:
• This device may not cause harmful interference
• This device must accept any interference, including interference that may cause undesired
operation of the device.
CE
This equipment is in compliance with the requirements of the following regulations:
EN 55022 Class B (2006),
EN 55024 (1998+A1:2001+ A2:2003), (IEC/EN 61000-4-2 (1995+A1:1998+A2:2001)/-3(2006)
C-Tick
This equipment is in compliance with the requirements of the following regulations:
EN 55022 (2006) Class B, AS/NZS CISPR22 © IEC: 2005.
VCCI
This equipment is in compliance with the requirements of the following regulations:
CISPR22 © IEC: 2005
Disclaimer
Information in this document is subject to change without notice. The manufacturer does not make
any representations or warranties (implied or otherwise) regarding the accuracy and completeness
of this document and shall in no event be liable for any loss of profit or any commercial damage,
including but not limited to special, incidental, consequential, or other damage. No part of this
document may be reproduced or transmitted in any form by any means, electronic or mechanical,
including photocopying, recording or information recording and retrieval systems without the express
written permission of the manufacturer.
WARRANTY OF j5 create
j5 create offers a limited 2-year warranty. User’s wear & tear damage are not
included.
The user shall call or email j5 create customer service with defect information of the
product and obtain a return authorization number.
Users are responsible for one way return freight cost and we will take care of one
way freight back.
In order to obtain a return authorization, user should have the following information
handy when calling or emailing the service team:
(i) a copy of original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) a return Material authorization number
(v) customer’s Name, address, and telephone number
j5 create does not warrant that the operation of the product will be uninterrupted or
error-free. j5 create is not responsible for damage arising from failure to follow
instructions relating to the product’s use. This warranty does not apply to:(a)
consumable parts, unless damage has occurred due to a defect in materials or
workmanship; (b) cosmetic damage, including but not limited to scratches,
dents ,and
broken plastic on ports; (c) damage caused by use with non-j5 create products; (d)
damage caused by acts of God (natural disasters, flood, fire, earthquake, lighting
strike, typhoon etc.,)(e) damage caused by human misuse( lost, accident, abuse,
misuse or other external causes) (f) damage caused by operating the product
outside the permitted or intended uses described by j5 create ; (g) damage caused
by service (including upgrades and expansions) performed by anyone who is not a
representative of j5 create or a j5 create Authorized Service Provider; (h) a product
or part that has been modified to alter functionality or capability without the written
permission of j5 create; or (i) if any j5 create serial number on the product has been
removed or defaced.
If such a situation occurs, j5 create will calculate the cost of materials and repair for
your reference.
This warranty is given by j5 create in lieu of any other warranties express or implied.
Copyright© 2011 j5 create. All rights reserved. All trade names are registered trademarks of their
respective owners. Features and specifications are subject to change without notice. Product may
not be exactly as shown in the diagrams.
Loading...