j5 create Newport Station, JUD200 User Manual

JUD200 V4.0

Newport Station

User Manual

2

Table of Contents

INTRODUCTION ........................................................................................................................................................... 3

Benefits ................................................................................................................................................................ 3

Highlighted Features......................................................................................................................................... 3

Required Environments .................................................................................................................................... 4

Physical Specifications ..................................................................................................................................... 5

Package Contents............................................................................................................................................ 6

GETTING STARTED........................................................................................................................................................ 7

INSTALLATION FOR WINDOWS .................................................................................................................................. 8

Device Driver Installation ................................................................................................................................. 8

Verify Device Driver Installation .................................................................................................................... 10

Setup The Sound.............................................................................................................................................. 10

Device Driver Un-installation ......................................................................................................................... 12

INSTALLATION FOR MAC ......................................................................................................................................... 13

Device Driver Installation ............................................................................................................................... 13

Setup The Sound.............................................................................................................................................. 16

Verify Device Driver Installation .................................................................................................................... 17

Device Driver Un-installation ......................................................................................................................... 18

Display ID .......................................................................................................................................................... 18

Display Resolution ........................................................................................................................................... 19

Display Orientation ......................................................................................................................................... 21

Identify Monitors .............................................................................................................................................. 26

Multi-Display Control Panel ........................................................................................................................... 26

Display Setting.................................................................................................................................................. 27

Display Location & Fix Position ...................................................................................................................... 27

FUNCTIONS INSTRUCTIONS: WINDOWS VISTA/XP ................................................................................................ 28

Display ID .......................................................................................................................................................... 28

Display Resolution ........................................................................................................................................... 29

Display Rotation............................................................................................................................................... 30

Display Mode ................................................................................................................................................... 30

Identify Monitors .............................................................................................................................................. 32

Multi-Display Control Panel ........................................................................................................................... 32

Display Setting.................................................................................................................................................. 33

Fast access to the system “Display Settings” ............................................................................................. 33

FUNCTIONS INSTRUTIONS: MAC SNOW LEOPARD ............................................................................................... 35

Display Resolution ........................................................................................................................................... 35

Display Mode ................................................................................................................................................... 35

Windows Arrangement .................................................................................................................................. 36

TECHNICAL SUPPORT ............................................................................................................................................... 41

REGULATORY COMPLIANCE ................................................................................................................................... 42

WARRANTY OF j5 create ......................................................................................................................................... 43

NEWPORT STATION USER MANUAL

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INTRODUCTION

Thank you for purchasing the j5 create (JUD200) Newport Station! This universal
docking station can be used for both MAC and Windows compatible laptop
computers. Simply connect your monitor, keyboard, mouse, Ethernet, speakers,
microphone or any other USB peripheral to your laptop with one USB cable. The
JUD200 supports resolutions up to1920 x 1200 and widescreen resolutions to optimize
viewing capability. It’s the perfect solution for expanding your MacBook Air

®

and

Windows

®

notebook into a full-size workstation with an additional monitor.

The j5 JUD200 Newport Station comes with a slim, Flute-Shape form-factor. It is
intended for placing your laptop on top of for improved cooling of your computer as
well as providing an improved angle for your vision and keyboard. It takes up
minimum desk space and allows for easy access to all the connections of your
computer peripherals. More laptops today are being used as primary computers; the
JUD200 Newport Station provides simplicity for using your laptop in your home and
office.

Benefits

 Cost effective
 Turn your MacBook or Windows laptop into a full sized desktop configuration

with Full Sized Keyboard, Monitor, Mouse, Speakers, etc, with one USB
connection

 Use a 2nd Monitor without adding a new video card, avoiding complicated

technical issues

 Hot plug USB enables you to add or remove monitors without rebooting your

system

 Move and view large spreadsheets across two screens without overlapping

windows

 Type documents on one screen while viewing reference material on the

other

 Use a second display for pallets/tools in the Photoshop® or illustrator®
 Read and reply to emails on one screen and open email attachments on the

other

 Efficient for editing between multi-panoramic graphics
 Great for monitoring stock exchange information on multiple windows

simultaneously

 The compact form of the JUD200 Newport Station enables easy traveling

Highlighted Features

 Plug & Play USB connectivity
 Compatible with Windows

®

PC and Notebook

 Compatible with Mac OS X v10.6/10.7 (Snow Leopard/Lion)

4

 10/100 Ethernet for internet connecting
 Integrated VGA port supports display resolution up to1920 x 1200 @ 32 bit
 Supports Display Mode: Primary, Extended, Mirror
 Display Rotation: 0°, 90°, 180°, 270°
 Aluminum housing none toxins and highly recyclable
 Power On/ Off LED lighting
 Friendly software:

o Identify Monitors
o Multi-Display Control Panel
o Shortcut to access Windows
o Display setting dialog

Usage

Tablet PC/ Netbook:

 Some notebooks like MacBook Air

®

don’t come with VGA & Ethernet Ports. It

helps user with limited ports to easily connect with other computer
peripherals.

Meeting Room:

• Conveniently connect all the hardware equipment in the meeting room:

projector( second or third display device), microphone, Internet , speakers,
and USB memory pen driver to create memorable presentations

Office/ Home:

• When you’re leaving from home or the office with your notebook computer,
simply unplug the USB cable, and you’re ready to go

• Work from a full sized desktop configuration

Required Environments

 Microsoft Windows 7, Vista, XP (32-bit or 64-bit) Compatible
 Mac OS X 10.6 Snow Leopard /10.7 LionCompatible
 Available USB 2.0 port
 Temperature: Operating: -50°F~131°F

Non- Operating: -25°F~75°F

 Minimum System Requirements

CPU: Intel / AMD Dual core2.0 GHz or Higher
RAM: 2 GB or Higher

**This device is intended for ‘Office Applications’ and not for ‘Home
Entertainment’ & ‘Video Playback‘.

note:
Due to constant advancements in technology we, at j5 create, make it a priority
to give you the latest drivers available for our products. To ensure that your
device is equipped with the most current driver, please visit our website at
www.j5create.com and install the latest driver for this model.

NEWPORT STATION USER MANUAL

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Physical Specifications

Power

Power Button

Blue Light when power is supplied to the docking station.

Power Mode

Self-powered

Power Adapter

Input: AC 100-240V, 50~60 Hz
Output: DC 5V/3A

Host (2)

Upstream Port

USB 2.0 port( Mini-B Female Connector)

Hub (3.5.6)

Downstream Port

USB 2.0 Type-A Female Connector

Video(4)

VGA Port

DB 15pin Female Connector

Support Modes

Extended, Mirror, Primary Display
Display Rotation: 0°, 90°, 180°, 270°

Resolutions and Color
Depth

Aspect Ratio

Resolution

Color Depth

Wide Screen Display

16:10

1920 x 1200

16,32 bits

16:9

1920 x 1080

16,32 bits

16:10

1680 x 1050

16,32 bits

16:9

1600 x 900

16,32 bits

16:10

1440 x 900

16,32 bits

16:9

1360 x 768

16,32 bits

16:10

1280 x 800

16,32 bits

15:9

1280 x 768

16,32 bits

16:9

1280 x 720

16,32 bits

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Standard Display

4:3

1600 x 1200

16,32 bits

4:3

1400 x 1050

16,32 bits

5:4

1280 x 1024

16,32 bits

4:3

1280 x 960

16,32 bits

4:3

1152 x 864

16,32 bits

4:3

1024 x 768

16,32 bits

4:3

800 x 600

16,32 bits

Ethernet (7)

Ethernet Port

10/100 Base-T Ethernet RJ-45 connector

Audio(8.9)

Microphone

3.5 mm stereo audio in

Speaker

3.5 mm stereo audio out

Physical Specification

Housing Material

Aluminum

Dimensions

Main body: 386.4(W)x 28.5(H)x22(D) mm

Package Contents

 Newport Station (JUD200)
 USB 2.0 cable(Type-A to Mini-B) 1Meter
 Power Adapter (5V/3A)
 Driver CD with E-manual
 Quick Installation Guide

NEWPORT STATION USER MANUAL

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GETTING STARTED

Notes for Before Installation

 Install the driver completely before inserting the USB cable into your computer
 Run the setup program as an administrator to avoid errors in installation
 Connect the VGA of Display device to the VGA port of Newport Station first

before connecting the USB cable to the computer

 Un-install the previous driver first before installing the latest driver

Enjoy the Newport Station

1. Start Device Driver Installation (please refer to your PC system OS installation in next
section)

*Note: install driver completely before following steps.

2. Plug the Power Adapter to Port 1

3. Connect USB 2.0 Cable Micro-B connector to Port2, Type-A connector to host laptop

4. Connect VGA Cable of Display device to Port 4

5. Connect Ethernet Cable to Port 7

6. Connect Audio Cable(audio out, audio in)to Port 8 & 9

7. Lay your laptop on the top of the j5 Newport Station

8. Push the “j5” power button

9. USB 2.0 HUB port 3,5,6 are now ready to use

8

INSTALLATION FOR WINDOWS

Device Driver Installation

This section illustrates the simple device driver installation guide for Windows 7 operating
system. When your computer is ready to use insert the Driver CD into CD-ROM drive. The
setup program should be launched automatically; if it doesn’t, go to “Computer,” click
on your optical drive, and manually run the setup CD. Double Click on “Setup.exe” to
start.

※Make sure the USB cable is unplugged from your PC or Notebook before executing
the installation program.

1. The installation page will be launched. To
start click on “ Install the Latest Driver”. Please
make sure the network is available or press
“Install Driver” to start the installation

2. After pressing the installation option, the
InstallShield Wizard will launch, click
Next> to continue

3. Read the license agreement, check “I
accept the terms of the license
agreement,” click Next >

4. When Install Shield Wizard is complete,

select “Yes, I want to restart my
computer now.” Click Finish to restart.

5. After restarting your computer connect the
NEWPORT STATION USB Cable to your PC or
Notebook. The “Installing device driver
software” message will pop-up.

6. Windows 7:
When the driver software has been
installed successfully the message below
will appear on your computer.

Windows XP :An icon ( ) will be seen
on the lower right toolbar.Driver software
was installed successfully when the below

NEWPORT STATION USER MANUAL

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message is shown

The Display functions of the NEWPORT STATION will be activated after the computer
restarted. You might see the mirror display is shown on the display device.

Windows 7:

You can modify the corresponding
position of each extend display via
display settings. Go to “START” →

“Control Panel” → “Appearance and
Personalization” → “Adjust screen
resolution”

※or Right click on the desktop and go

to “Screen Resolution”

When the Screen Resolution Window
pops up, you can identify each
monitor’s number by clicking
“Identify.” You can drag the Monitor
to the location you want.

Windows XP:
You can modify the corresponsive
position of each extend display via
display settings.

Go to “START” → “Control Panel” →
“Display Properties” →“Settings”

When Display Properties windows
appears, each monitor‟s number can
be identified by clicking “ “ identify”
Drag the monitor to the location you

want.

Note:

10

If your internal graphics card is Dual Display Ports…..

When using one NEWPORT STATION
The display device which connected to the 2nd VGA port will be numbered 3rd monitor,
the display device which connected to the NEWPORT STATION will be numbered 2nd
monitor.

Verify Device Driver Installation

The following procedure is for verifying the driver installation status of the NEWPORT
STATION

Windows 7:

Right Click “My Computer” “Manager”
 “Device Manager”  click “+” sign of

“Network adapter” & “Sound, video and
game control” & “Universal Serial Bus

controllers”

Windows XP:

Right Click “My Computer”, “Manager” → “Device Manager” click “+” sign of “Display
Adapter” & “Network adapter” & “Sound, video and game controllers” &“Universal Serial Bus
controllers”

Setup The Sound

Microsoft’s audio system restricts the audio function to one output at a time; therefore,
when using the USB HDMI display Device only one output will receive audio.

The following explains how to set-up and change the default sound output from the
display device connected with the USB 3.0 NEWPORT STATION.

NEWPORT STATION USER MANUAL

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Windows 7:

1. Go to “Control Panel> Hardware and

Sound” and select “Changes system
sounds”

2. The speaker options are shown below.

3. To change the default sound output,

use your mouse to right click in the
sound options box on your desktop,
then select “Test” to choose which
speaker you want to use as your
default.

4. Select the Speaker you want and then
click “Set Default”

Windows XP:

1. Go to “Control Panel> Sounds, Speech,

and Audio Devices” and select
“Changes the speaker settings”.

2. The speaker options are shown below.

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Note:
A. The speakers are numbered according to the number if USB ports detected by
your computer system.
B. The Default sound will output from the NEWPORT STATION with the greatest
number of USB ports.

3. Select “the Default device” you want, and click “apply”. then click “ Volume” to

choose which speaker you want to use as your default.

Device Driver Un-installation

NEWPORT STATION USER MANUAL

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※ Unplug the USB Cable of the NEWPORT STATION before uninstalling the driver

1. Click “Start”→ Control Panel →

Programs and Features→ Uninstall or
change a program Select j5 NEWPORT
STATION... Click Uninstall

2. A message will appear confirming that you
want to un-install the application. Click ‘ok’ to
continue.

3. When the Driver is completely

uninstalled, select “Yes, I want to restart
my computer now”. Click Finishto
restart.

INSTALLATION FOR MAC

Device Driver Installation

Installing the device driver enables your computer’s operating system to recognize the

NEWPORT STATION. Be sure that you are referring to the appropriate installation
procedure before you begin installing.

※ Make sure the USB cable is unplugged from your Mac Desktop or Mac Notebook
before executing the setup program.

This section illustrates the device driver installation procedure for a computer running

Snow Leopard.

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1. Insert the Driver CD into the CD-ROM

drive ;and run the .dmg file to load
drivers in the“ mac_install”folder

2. The installation page will be launched;

To begin installation click on start “ Get Last
Driver online” , please make sure the
networking is available or Press “Install Lan”
to start the installation

3. Click “Continue” to proceed

4. Click “Agree” to proceed

5. Click “ Install” to proceed

6. Type in your password and click “OK”

Installation is processing…This will
take a few moments

NEWPORT STATION USER MANUAL

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7. Installation is completed, click “ Close”

8. After Lan driver installation finished,

Choose the OS version you are using
and press “Install Driver” to start the
installation

9. Click “Continue” to proceed

10. Type in your password and click “OK”

11. Click “Continue Installation”

16

12. Installation is processing…This will take a

few moments

13. Click “Restart” to complete the

software installation

Setup The Sound

Mac audio system restricts the audio function to one output at a time; therefore, when
using the USB NEWPORT STATION only one output will receive audio.

1. GO , and then “System
Preferences”

2. Go to the “System Preferences” and select
“Sound”

3. The speaker“Output” options are shown below. You can select a device for sound

output by clicking it.

NEWPORT STATION USER MANUAL

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Verify Device Driver Installation

The following procedure helps you to verify the driver installation status of USB 3.0 Display
Adapter

1. GO , select “About This

Mac” and select “ More Info…”

2. The picture shows the installation process for

the NEWPORT STATION

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Device Driver Un-installation

1. Unplug the USB Cable of NEWPORT

STATION from the USB port

2. To un-installation , please press the

“Uninstall Driver” icon

3. Click “Open” to proceed

4. Click “Uninstall and restart” to proceed

5. Type in your password to allow un-

installation and click “OK” to proceed

6. Restart your system.

FUNCTIONS INSTRUCTIONS: WINDOWS 7

This section describes the many functions provided by the Newport Station. You will see

the word ‘display device’ used frequently throughout this manual. ‘Display device’ here
means any number of things such as CRT,LCD monitor, TV display, or projector.

Display ID

Smart Display Device ID Detection
Window 7 OS supports VESA defined DDC/EDID. It will be shown as the Display device
ID whenever it is attached to the Newport Station.

NEWPORT STATION USER MANUAL

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Display Resolution

Fast Access to Display Resolution setting

The resolution list will show when moving the cursor on Display Resolution. Select the
resolution you want for the Newport Station.

Default resolution: 1024 x 768 x 32 bit

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NEWPORT STATION USER MANUAL

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Display Orientation

The Orientation allows you to turn the display device, which is connected to Newport
Station

Display Mode

Extended mode (Default)

This feature allows the display device attached to the Newport Station to work as an

“extended” display of the on-board screen.

You can adjust the position by clicking “number” of the display first and select “Extend
these displays” and click “Apply”

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NEWPORT STATION USER MANUAL

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Mirror mode-Duplicate

This feature allows the same contents of on-board screen to be displayed to the screen
of Newport Station

You can select “Duplicate these displays” and click “Apply”

24

Primary mode

When you want to switch the enabled monitor as the main display and extend view to
on-board screen.

Choose the “Number” of the main display you want and click on “Make this my main
display”.

NEWPORT STATION USER MANUAL

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Off mode

You can turn one display on while the other is off
Select “Show desktop only on 1” and the 2nd display will be off
Select “Show desktop only on 2” and the 1st display will be off

Super Utility

A super utility provides more options. You can find the icon on the lower right task bar.

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Identify Monitors

When “Identify Monitors” is selected, a serial number will be shown at the upper right
corner of the display device. You can see the serial number of each display when using
the Hotkey function.

Multi-Display Control Panel

This unique feature allows a faster and simpler working experience using a multi-display
device. A series of Hotkey setting will help you to move quickly from the active window
or cursor to the desired display device.

※Using
Hotkeys

Default

setting is Ctrl + Display No.

Click the window you want to move on the task bar to become active and then
press Hotkey
.

※Setting Hotkeys

For example: Move the window to Display02 and automatically enlarge it to a full

NEWPORT STATION USER MANUAL

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screen

Choose “Move Active Window to Display02” check “Move Window and Full screen”
and click Apply .

Display Setting
Fast access to the system “Display Setting”

Display Location & Fix Position

This function helps you arrange the positions of all the display locations you have set.

You will see icon on desktop. After “Display Location Setting”, make a “Check”

in this function. All display location will be fixed. It is great for

multi-displayer user.

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FUNCTIONS INSTRUCTIONS: WINDOWS VISTA/XP

You can choose all the functions simply and directly only by clicking on this icon( )
seen on the lower right toolbar.

Display ID

Smart Display Device ID Detection
The Newport Station supports VESA defined DDC/EDID. The utility will show the display
device ID whenever it is attached to the Newport Station.

If there is no display device attached to the Newport Station, it will show up as
“Unknown Monitor.” In some cases, the attached display device does not support EDID,
in this case the ID will also show up as “Unknown Monitor”.

NEWPORT STATION USER MANUAL

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Display Resolution

Default Resolution: 1024 x 768x 32 bit

The resolution list will show up when you
move the cursor over Display
Resolution. Select the resolution you
want.

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Display Rotation

The Display Rotation allows you to turn the
display device, which is a useful function
for some rotatable display devices.

There are 4 options
available:
0 degree/ 90 degrees/180 degrees/ 270
degrees under the Extended or Primary
display mode.

Display Mode

Extended (Default Mode)

A default display mode allows the
attached Newport Station enabled
display device to work as an
“Extended” display of the on-board
screen.

NEWPORT STATION USER MANUAL

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Mirror Mode

When Mirror is selected, the screen of
the display device will be the same as
the main display, and Display Rotation
will be disabled automatically.

You can select either “Horizontal Flip”,

or “Vertical Flip”.

Primary Mode

When Primary is selected, the display
device will become the main display.
The display of the internal graphics card
will automatically switch to be the
extended display and act as an
extension desktop.

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Off

When Off is selected it will disable the
display of the Newport Station.

Identify Monitors

When Identify Monitors is selected, a
serial number will be shown at the
upper right corner of the attached
display devices.

You can use the Hotkey function to find
out the serial number of each display.

Multi-Display Control Panel

NEWPORT STATION USER MANUAL

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When Multi-Display Control Panel is
selected, the Multi-Display Control Panel
window will pop-up to enable the
modification of the Hotkeys.

※ Using Hotkey

Default setting is Ctrl + Display No.

Click the window you want to move on task bar to become active, and then
press Hotkey.

※ Setting Hotkey

For example: Move window to Display03, and automatically enlarge it to full
screen.

Choose “Move Active Window to Display03”, check “Move Window and Full
screen”, and click Apply to make it active.

Display Setting

Fast access to the system “Display Settings”

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NEWPORT STATION USER MANUAL

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FUNCTIONS INSTRUTIONS: MAC SNOW LEOPARD

Display Resolution

Go to , and then “System Preferences

From “System Preferences” click on the “Display” tab. You should see this screen.

 On this screen, you can adjust the resolution, display mode and color range.

Display Mode

Click on the “arrangement” tab, and uncheck “mirror display to un-Mirror the screen.
You will automatically see another window appear on the screen that represents the

36

USB HDMI Display Adapter.

 You can move the menu bar to any display to assign any display to Primary.

 If you cannot see the Display window to adjust your secondary monitor resolution,

click on the “Gather Windows” button.

TIP: To simplify using the USB HDMI Display Adapter,

click “show display in menu bar.” You will see the

display icon that you can double-click on at
any time.

Windows Arrangement

You can arrange Windows on display by “Expose & Spaces”

Go to , and then “System Preferences”
From System Preferences click on “Exposé & Spaces.” You should see this screen.

NEWPORT STATION USER MANUAL

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 Space

Click “Show Spaces in menu bar.” You should see the space number on the menu bar
that you can choose any space on the list at any time.

F8: you will see the Space Layout with a single keystroke. You can draw any window to
other space.

38

 Exposé

View different windows with a single keystroke.

 F9 : view all open windows
 F10: view windows of the current application only
 F11: show desktop

*For more windows arrangement functions, please see Apple’s computer user manual.

EXTRA FUNCTION: COOLING

NEWPORT STATION USER MANUAL

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TROUBLE SHOOTING

If you have any questions about the use of the JUD200 Newport Station, please follow
the instructions below. If any further assistance is needed, please visit our website or call
j5 create support hotline.

Known Issues

- Direct 3D is not supported under XP. It would be supported under Win 7 Aero

mode.

- The print screen function in the extend display currently is not supported under

MAC OS. 10.6.

General Recommendations

- Incompatibilities exist when using other Video over USB Devices on a single system.

Please ensure that all other Video over USB drivers are uninstalled before
continuing with j5 create installation.

- Check to make sure that the device is plugged in correctly to the host system.

- Make sure that the USB port that you are using is Newport Station.

- Unplug the USB cable of USB Display device and re-insert it.

- Check to see that the monitor is connected correctly and is powered ON.

- Make sure to restart your computer after the driver installation.

- Try a different USB 2.0 port and/or computer.

- Unplug all other USB devices from the system.

- Try connecting the USB cable of USB Display device directly to the computer

instead of through a hub.

- Reset/refresh/resynchronize your monitor.

Media Playback

- During video playback on all platforms, please do not change the display mode,

position or arrangement of the video player window (such as dragging the video
player window between the main display and attached display). This may cause
the video player to stop playing. We suggest stopping the video playback,
moving the window to the USB graphics device attached display and then
selecting the video clip to start playing.

- Cursor movement is slower when the mouse hovers on the video region of the

Flash player,

- Downsizing your screen landscape lower than 50 % will help smooth out Jerky

video playback for videos running in Full Screen Mode,.

- You may experience poor video performance on USB graphics devices with low

spec PC systems.

- Video rendering using hardware overlays is supported.

- Some DVD playback software packages do not support playing on a second

40

display adapter of any kind. You may try to open the media player in the
secondary display first before you start playing the DVD.

- Your PC may lack certain media codec to support the playback of certain video

formats. Please use the link below to install license free media codec.

K- Lite: http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

- Video/Media players have different decoding capabilities under different display

modes. For better performance watching DVDs or certain video formats on the
attached USB graphics display attached, it is recommended to use the following
license free software:

VLC Media Player: http://www.videolan.org/vlc/
Media Player Classic: http://sourceforge.net/projects/guliverkli/

Others

- Some graphics card, i.e. Intel, prevents other secondary graphics chipset from

being set as the primary card. As the result of this, primary mode might not work or
the display maybe disabled.

- If you have problems during the boot up process, start your computer in Safe

Mode and uninstall the driver. Hold the CTRL key until the Windows startup menu
appears and select Safe Mode.

- To verify the driver version that you installed, please click “Control Panel” → “Add

or Remove Programs” to check the program: USB Display Device (Trigger 2)

9.xx.xxxx.0159 (the number means the driver version).

- Some limitation exists in different media player on file format support. We enclose

our compliance test result in the tables according to different operating system,
main system graphics card/chipset, media players, and the supported media
format. It will be updated periodically with new version of media players or our
latest driver.

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TECHNICAL SUPPORT

If you have any issue using this product please follow instruction below before returning
this product to the store.

1. The User Manual
It contains the detail instruction and troubleshooting section. Many common issues
can be easily resolved by reading the user manual.

2. Online Support
Please visit the j5 create website (www.j5create.com) to find the latest software for
your device. If you are still experiencing the same issue, you can submit a
description of your problem via email [e-mail] . Our j5 create
technical service support team will reply to you within the next 24 business hours.

3. Telephone Support
Please feel free to call us at 888-689-4088 and one of our support technicians will be
happy to assist you

Customer Service:

Toll free number: 888-988-0488

Technical Support:

Toll free number: 888-689-4088

Email: [e-mail]

Please contact Technical Support during business hours. 10:00AM-6:00PM E.S.T Monday­Friday for further assistance.

42

REGULATORY COMPLIANCE

FCC

This equipment has been tested and found to comply with FCC Part 15 Subpart B §

15.109/15.107 Class B.

Operation is subject to the following two conditions:

• This device may not cause harmful interference

• This device must accept any interference, including interference that may cause

undesired operation of the device.

CE
This equipment is in compliance with the requirements of the following regulations:
EN 55022 Class B (2006),
EN 55024 (1998+A1:2001+ A2:2003), (IEC/EN 61000-4-2 (1995+A1:1998+A2:2001)/-3(2006)

C-Tick

This equipment is in compliance with the requirements of the following regulations:
EN 55022 (2006) Class B, AS/NZS CISPR22 © IEC: 2005.

VCCI

This equipment is in compliance with the requirements of the following regulations:
CISPR22 © IEC: 2005

Disclaimer
Information in this document is subject to change without notice. The manufacturer does

not make any representations or warranties (implied or otherwise) regarding the
accuracy and completeness of this document and shall in no event be liable for any loss
of profit or any commercial damage, including but not limited to special, incidental,
consequential, or other damage. No part of this document may be reproduced or
transmitted in any form by any means, electronic or mechanical, including photocopying,
recording or information recording and retrieval systems without the expressed written
permission of the manufacturer.

43

WARRANTY OF j5 create

j5 create offers a limited 2-year warranty. User’s wear & tear damage is not included.

The user shall call or email j5 create customer service with defect information of the
product and obtain a return authorization number.
Users are responsible for one way return freight cost and we will take care of one way
freight back.

In order to obtain a return authorization, user should have the following information handy
when calling or emailing the service team:

(i) a copy of original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) a return Material authorization number
(v) customer’s Name, address, and telephone number

j5 create does not warrant that the operation of the product will be uninterrupted or
error-free. j5 create is not responsible for damage arising from failure to follow instructions

relating to the product’s use. This warranty does not apply to:(a) consumable parts, unless

damage has occurred due to a defect in materials or workmanship; (b) cosmetic
damage, including but not limited to scratches, dents ,and
broken plastic on ports; (c) damage caused by use with non-j5 create products; (d)
damage cause by natural disasters ( flood, fire, earthquake, lighting strike, typhoon
etc.,)(e) damage caused by human misuse( lost, accident, abuse, misuse or other
external causes) (f) damage caused by operating the product outside the permitted or
intended uses described by j5 create ; (g) damage caused by service (including
upgrades and expansions) performed by anyone who is not a representative of j5 create
or a j5 create Authorized Service Provider; (h) a product or part that has been modified to
alter functionality or capability without the written permission of j5 create; or (i) if any j5
create serial number on the product has been removed or defaced.

If such a situation occurs, j5 create will calculate the cost of materials and repair for your
reference.

This warranty is given by j5 create in lieu of any other warranties express or implied.

Copyright© 2011 j5 create. All rights reserved. All trade names are registered trademarks
of their respective owners. Features and specifications are subject to change without
notice. Product may not be exactly as shown in the diagrams.