Its telecom VME ELITE User Manual
6
December 2008
NOTICE
All rights reserved. No part of this document may be changed,
reproduced or transmitted in any form or by any means (electronic,
photocopying, recording, or otherwise) without the prior written
permission of ITS Telecom.
The trademark and service marks ITS Telecom, including the ITS
Telecom mark and logo, are the exclusive property of ITS Telecom,
and may not be used without permission. All other marks
mentioned in this material are the property of their respective
owners.
Additional copies of this manual may be obtained from ITS
Telecom.
ITS Telecom reserves the right to modify the hardware and
software described in this manual without prior notice. However,
changes made to the hardware or software described does not
necessarily render this publication invalid.
WARRANTY
In the event that the product proves to be defective in
workmanship or materials within a period of one year from date of
shipment, ITS Telecom shall repair or replace the product at its
discretion. Transportation will be the responsibility of the
dealer/distributor.
Under no circumstances shall ITS Telecom be liable for
consequential or special damages, loss of revenue or
user/dealer expenses arising out of or in connection with
the use or performance of the product, whether based on
contract, tort, or any other legal agreement.
The following shall void the above warranty: malfunctions resulting
from fire, accident, neglect, abuse, or acts of God; use of improper
electrical power; or repair of, tampering with or alteration of the
product by anyone other than ITS Telecom authorized personnel.
Table of Contents
Table of Contents
Section 1: Introduction
1.1 Manual Audience and Contents...........................................................................................................1-1
1.2 Manual Conventions............................................................................................................................1-1
1.3 System Description...............................................................................................................................1-2
1.3.1 Functional Description............................................................................................................ 1-2
1.3.2 Physical Description.............................................................................................................. 1-13
1.3.3 Technical Data ..................................................................................................................... 1-14
1.4 Workflow ..........................................................................................................................................1-20
Section 2: Installation
2.1 Unpacking ...........................................................................................................................................2-1
2.2 Hardware Installation ...........................................................................................................................2-3
2.2.1 Voice Mail System Installation ................................................................................................ 2-3
2.2.2 Connections, Starting Up and Initial Indications ..................................................................... 2-5
2.2.3 Physical Expansion ................................................................................................................. 2-6
2.3 Software Setup ....................................................................................................................................2-8
2.3.1 Installing the VMS Software................................................................................................... 2-8
2.3.2 Installing the USB Driver......................................................................................................... 2-9
2.3.3 PBX Selection....................................................................................................................... 2-18
2.3.4 Configuring the VMS Toolbars............................................................................................. 2-19
2.3.5 Setting the Location of the Voice Mail System Files .............................................................. 2-20
Section 3: VMS Programming
3.1 Quick Installation Using the Installation Wizard ....................................................................................3-1
3.2 System Programming ...........................................................................................................................3-2
3.2.1 Setting the PBX Parameters.................................................................................................... 3-2
3.2.2 System Parameters................................................................................................................. 3-7
3.2.3 In-band DTMF Protocol ........................................................................................................ 3-12
3.2.4 Network Parameters ............................................................................................................ 3-15
3.3 Automated Attendant Programming..................................................................................................3-17
3.3.1 Script Programming ............................................................................................................. 3-17
3.3.2 Schedule Programming........................................................................................................ 3-26
3.4 Programming the Voice Mail..............................................................................................................3-31
3.4.1 Handling the List of Mailboxes ............................................................................................. 3-31
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Table of Contents
3.4.2 Setting Message Notifications .............................................................................................. 3-41
3.4.3 Setting a Mailbox Group...................................................................................................... 3-45
Section 4: Administrator’s Operations
4.1 Accessing VMS Programming Data ......................................................................................................4-1
4.1.1 Setting the VMS – Voice Mail System Communication ........................................................... 4-1
4.1.2 Setting a Password................................................................................................................. 4-6
4.2 Handling Configuration Data ...............................................................................................................4-6
4.2.1 Handling Configuration Files.................................................................................................. 4-7
4.2.2 Transferring the Complete Backup Data to a Voice Mail System............................................. 4-7
4.2.3 Transferring Script Messages between Voice Mail System Units ............................................. 4-9
4.2.4 Resetting the Voice Mail System .......................................................................................... 4-10
4.3 Monitoring and Problem Solving........................................................................................................4-10
4.3.1 LCD Messages ..................................................................................................................... 4-10
4.3.2 Line Monitor ........................................................................................................................ 4-12
4.3.3 Using Statistics..................................................................................................................... 4-15
4.4 Software Upgrading...........................................................................................................................4-18
Section 5: DTMF Programming
5.1 Manual Audience and Contents...........................................................................................................5-1
5.2 DTMF Programming Rules....................................................................................................................5-1
5.3 Entering and Exiting the Programming Mode.......................................................................................5-1
5.4 Programming Commands ....................................................................................................................5-1
Section 6: Programming Forms
Section 7: VM messages
Section 8: Modem Installation
8.1 Introduction.........................................................................................................................................8-1
8.2 Basic External Modem Installation Instructions .....................................................................................8-1
8.3 Modem Installation and Configuration Process ....................................................................................8-1
8.3.1 Hardware Installation............................................................................................................. 8-2
8.3.2 Modem Software Installation ................................................................................................. 8-3
8.3.3 Modem Software Configuration ............................................................................................ 8-7
8.3.4 Settings ................................................................................................................................. 8-9
ii
Table of Contents
List of Figures
1-1 Voice Mail System Connections .......................................................................................................... 1-2
1-2 Additional Voice Mail System Connections.......................................................................................... 1-3
1-3 General View ...................................................................................................................................... 1-4
1-4 Front Panel ....................................................................................................................................... 1-13
1-5 Voice Mail System Workflow ............................................................................................................ 1-20
2-1 USB Cable Electrical Diagram .............................................................................................................. 2-2
2-2 RS-232 Cable Electrical Diagram ......................................................................................................... 2-2
2-3 Analog Ports Input Cable .................................................................................................................... 2-3
2-4 Installation of Voice Mail System in a 19” Rack................................................................................... 2-4
2-5 Installation of Voice Mail System on the Wall...................................................................................... 2-4
2-6 Expanding the Voice Mail System........................................................................................................ 2-7
2-7 VMS Main Screen ............................................................................................................................... 2-9
2-8 Found New Hardware Screen............................................................................................................ 2-10
2-9 Found New Hardware Wizard – Screen 1 .......................................................................................... 2-10
2-10 Found New Hardware Wizard – Screen 2.......................................................................................... 2-11
2-11 Found New Hardware Wizard – Screen 3.......................................................................................... 2-11
2-12 Found New Hardware Wizard – Screen 4.......................................................................................... 2-12
2-13 Found New Hardware Wizard – Screen 5.......................................................................................... 2-12
2-14 Found New Hardware Wizard – Screen 6.......................................................................................... 2-13
2-15 Found New Hardware Wizard – Screen 7.......................................................................................... 2-13
2-16 Found New Hardware Wizard – Screen 8.......................................................................................... 2-13
2-17 Found New Hardware Wizard – Screen 9.......................................................................................... 2-14
2-18 Found New Hardware Wizard – Screen 10........................................................................................ 2-14
2-19 Found New Hardware Wizard – Screen 11........................................................................................ 2-15
2-20 Found New Hardware Wizard – Screen 12........................................................................................ 2-15
2-21 Found New Hardware Wizard – Screen 13........................................................................................ 2-16
2-22 Found New Hardware Wizard – Screen 14........................................................................................ 2-16
2-23 Computer Management Screen ........................................................................................................ 2-17
2-24 USB To COM Port Selection Screen ................................................................................................... 2-17
2-25 PBX Selection List.............................................................................................................................. 2-18
2-26 Toolbar Configuration Tab ................................................................................................................ 2-19
iii
Table of Contents
2-27 File Location Tab ............................................................................................................................... 2-20
3-1 PBX Parameters Dialog........................................................................................................................ 3-3
3-2 Call Transfer Tab................................................................................................................................. 3-4
3-3 CP Tone & Disconnect Tab.................................................................................................................. 3-6
3-4 System Parameters Tab ....................................................................................................................... 3-7
3-5 Advanced Parameters Dialog .............................................................................................................. 3-8
3-6 In-Band DTMF Protocol Dialog .......................................................................................................... 3-12
3-7 In-Band DTMF Protocol Table............................................................................................................ 3-14
3-8 Network Parameters ......................................................................................................................... 3-16
3-9 Script Programming Tab.................................................................................................................... 3-18
3-10 Speech Recognition Tab.................................................................................................................... 3-21
3-11 Speech Recognition Entry.................................................................................................................. 3-22
3-12 Script Opening Tab ........................................................................................................................... 3-23
3-13 Script Status Tab ............................................................................................................................... 3-24
3-14 Dial Strings Tab................................................................................................................................. 3-25
3-15 Time, Date and Weekly Schedules Dialog.......................................................................................... 3-26
3-16 Automatic Scheduling Dialog............................................................................................................ 3-28
3-17 Auto Break Schedules Tab................................................................................................................. 3-29
3-18 Holiday Schedules Tab ...................................................................................................................... 3-30
3-19 List of Mailboxes ............................................................................................................................... 3-32
3-20 New Mailbox .................................................................................................................................... 3-33
3-21 External Notification.......................................................................................................................... 3-38
3-22 Parameters Tab for List of Mailboxes................................................................................................. 3-40
3-23 Local and External Notification Parameters........................................................................................ 3-42
3-24 E-Mail Notification Parameters .......................................................................................................... 3-44
3-25 Groups of Mailboxes Dialog.............................................................................................................. 3-45
4-1 Communication Selection ................................................................................................................... 4-2
4-2 USB Definition in Device Manager Screen ........................................................................................... 4-3
4-3 Device Selection .................................................................................................................................. 4-3
4-4 New Contact’s Details......................................................................................................................... 4-5
4-5 List of Scripts to be Read..................................................................................................................... 4-9
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Table of Contents
4-6 Line Monitoring Dialog ..................................................................................................................... 4-13
4-7 Typical Line Monitoring Log File........................................................................................................ 4-14
4-8 General Statistics Dialog.................................................................................................................... 4-15
4-9 Mailbox Statistics Dialog ................................................................................................................... 4-17
4-10 Script Usage Dialog........................................................................................................................... 4-17
4-11 Software Upgrading.......................................................................................................................... 4-18
8-1 External Modem Connection .............................................................................................................. 8-2
8-2 Modems Properties Screen.................................................................................................................. 8-4
8-3 Install New Modem Screen.................................................................................................................. 8-4
8-4 Modem Selection Screen..................................................................................................................... 8-5
8-5 Insert Modem Driver Location Screen.................................................................................................. 8-5
8-6 Modem Selection Screen..................................................................................................................... 8-6
8-7 COM Port Selection Screen ................................................................................................................. 8-6
8-8 Modems Properties Screen.................................................................................................................. 8-7
8-9 Specific Modem Properties Screen ...................................................................................................... 8-8
8-10 Advanced Connection Settings Screen ................................................................................................ 8-8
8-11 Connection Description Screen ........................................................................................................... 8-9
8-12 Connect To Screen.............................................................................................................................. 8-9
8-13 Modem’s Setting Properties Screen................................................................................................... 8-10
8-14 COM2 Properties Screen ................................................................................................................... 8-10
8-15 HyperTerminal Main Screen .............................................................................................................. 8-11
8-16 HyperTerminal Screen with Modem Commands ............................................................................... 8-12
v
Table of Contents
List of Tables
1-1 Voice Mail System Connections and Display...................................................................................... 1-13
2-1 Voice Mail System Packing List............................................................................................................ 2-1
4-1 Voice Mail System LCD Messages ..................................................................................................... 4-11
4-2 Line Monitor Codes and Colors......................................................................................................... 4-14
5-1 Voice Mail System Programming Cross-Reference List......................................................................... 5-2
5-2 Voice Mail System Commands for DTMF Programming....................................................................... 5-3
5-3 AA Script Commands for DTMF Programming .................................................................................... 5-3
5-4 In-band DTMF Commands for DTMF Programming............................................................................. 5-6
5-5 PBX Commands for DTMF Programming............................................................................................. 5-9
5-6 AA Scheduling Commands for DTMF Programming.......................................................................... 5-16
5-7 VM Mailbox Commands for DTMF Programming.............................................................................. 5-19
5-8 Administrator's Commands for DTMF Programming......................................................................... 5-25
5-9 VM Notification Commands for DTMF Programming ........................................................................ 5-26
6-1 Basic PBX, AA and VM Parameters Form............................................................................................. 6-1
6-2 Message Notification Form.................................................................................................................. 6-3
6-3 Time, Data and Scheduling Form ........................................................................................................ 6-4
6-4 In-band DTMF Protocol Parameters Form ............................................................................................ 6-6
7-1 VM System Messages.......................................................................................................................... 7-2
vi
Introduction
Chapter 1: Introduction
1.
1.1 Manual Audience and Contents
The Voice Mail System Installation and Programming Manual is intended for System Installers and
Administrators, responsible for the installation, setup and programming of the Voice Mail System.
Please read this manual before installation, programming
and operation.
This manual contains the following:
Chapter Heading
1 Introduction
2 Installation
3 VMS Programming
4 Administrator's Operations
5 DTMF Programming
6 Programming Forms
7 VM System Messages
8 Modem
1.2 Manual Conventions
The manual's typographic and command entry conventions are as follows:
Typeface Usage
Manual Book titles, new words or terms and words to be emphasized
Note text Heading and text of a note, caution or warning
Bold Text GUI items: dialogs, menu items, field names, etc.
1-1
Introduction
1.3 System Description
This section contains the following:
A functional description consisting of the Voice Mail System environment, functions and features
A physical description consisting of the unit's connections and indications
A technical data summary consisting of the unit's main characteristics
1.3.1 Functional Description
The Voice Mail System shown in Figure 1-1 and Figure 1-2 is a standalone multi-lingual Automated
Attendant/Voice Mail system for large to medium sized businesses with between 50 to 300 employees.
GSM
C.O.
Network
Internet
PBX
4/8 Analog
Ports
To A nal og
Ports Sockets
To Ethernet
Adapter
LAN
Figure 1-1: Voice Mail System Connections
LAN Server
Mail Server
1-2
Introduction
Remote Connection
by Modem
Voice Mail System
C.O.
PBX
Figure 1-2: Additional Voice Mail System Connections
Featuring Digital Signal Processing (DSP), flash memory storage, SMT production and a real-time clock, the Voice
Mail System contains most of the Automated Attendant (AA), Voice Mail (VM) and administrative features
incorporated in PC-based systems.
The Voice Mail System is available in a 4 ports version with 72 hours of memory and is expandable to 8 ports
with 144 hours of memory. It provides up to 500 mailboxes and integrates with most PBX systems via the analog
port using In-Band DTMF protocol or by using the SMDI protocol.
The Voice Mail System can be integrated with a Local Area Network (LAN), using the LAN connection. This
feature allows the Voice Mail System to send an email notification to the voice and fax message recipients. The
new messages are sent by email in the form of attached media files. They can be played on the user’s PC
through attached desktop speakers (see note).
To 4 or 8
Analog Ports
To Ethernet
Adapter
To L AN
To USB/RS-232
Local Programming
In addition, the mailbox owner can maintain the mailbox via the LAN, using the Personal Mailbox Management
(PMM) utility.
The administrator can program and administer the Voice Mail System via a TCP/IP connection.
The Voice Mail System will be delivered with the voice
message’s e-mail notification feature enabled.
The attached media files can only be played on the user’s
PC after installation of the PMM utility and the Windows
Media Player.
1-3
Introduction
The system operates in a PBX environment, with its 4 or 8 ports connected to the analog ports of the exchange
(see Figure
connection with the PC running the Voice Mail System Voicemail Maintenance Software (VMS). It can also be
remotely programmed using a PC modem. DTMF programming is available using a touch-tone telephone
connected to one of the PBX extensions.
1-1 and Figure 1-2). The Voice Mail System is programmed locally using a direct RS-232 or USB
Figure 1-3: General View
1.3.1.1 Automated Attendant
The Automated Attendant is a menu-driven program used for transferring calls to specific departments,
extensions and mailboxes. Its main features are:
Feature Description
Opening Script Greeting The Voice Mail System plays a pre-recorded greeting to callers. The
opening greeting usually includes the organization’s name and
instructions on how to reach an extension, department or Operator,
how to switch to different languages, how to leave a message and
how to access a directory.
While the greeting is being played, the callers can access a
department by dialing a single digit, dialing an extension number or
holding on for assistance.
Number of Script Repetitions The Voice Mail System plays a pre-recorded greeting, the required
number of times, before executing an operation at the end of the
recording.
1-4
Introduction
Feature Description
Operating Modes Depending on the time and system schedule, the Voice Mail System
assumes one of four operating modes:
The day mode for normal business hours. The Voice Mail System
answers calls with a pre-recorded day greeting, prompting the
caller to enter a desired extension, mailbox, department or
directory, or to switch to a different language.
The night mode for after working hours. The Voice Mail System
answers calls with a pre-recorded night greeting that enables the
caller to leave a message in a desired mailbox.
The holiday mode. During holidays, calls are answered with a
special greeting, prompting the caller to leave a message in a
specific mailbox or in the Operator’s mailbox.
The break mode. This enables the Administrator to program a
special greeting for breaks during the day. Up to 10 breaks can
be programmed.
System Schedules (Auto-mode) If your organization’s operating hours vary from day to day, the
Administrator can define the daily operating schedules on a weekly
basis, including day, night and break time hours. When the auto-
mode is activated, the Voice Mail System automatically switches
between the day, night and break modes, according to a pre-defined
schedule.
The Operator can override the pre-defined schedule and switch
manually to the day, night, break, or holiday mode, using a password.
The Voice Mail System switches automatically to holiday mode on
dates programmed as holidays. During holidays, the Voice Mail
System answers calls with the special holiday greeting, recorded by
the administrator.
Fax Detection If the Voice Mail System detects a fax tone (CNG) during the opening
greeting, it automatically transfers the call to the pre-defined fax
extension. There are up to four fax extensions available in the Voice
Mail System.
Directory Listing (Dial By Name) The Voice Mail System enables the caller to locate a mailbox owner.
This is done by dialing the first three letters of the desired parties first
or last name. The mailbox owner programs this feature.
1-5
Feature Description
Introduction
Call Transfer
The call is transferred to an extension, in a predefined mode. The
modes can be:
Non-Supervised − the Voice Mail System transfers the call
immediately, without verifying the status of the extension.
Supervised − the Voice Mail System checks for a Busy tone or No
Answer timeout, before transferring the call to the extension.
Semi-Supervised − the Voice Mail System only checks for a Busy
signal, before transferring the call to an extension.
The Administrator can program the Voice Mail System to detect
the Call Progress tone and DTMF signals sent by the PBX.
Multilingual Option The Voice Mail System allows up to 3 languages per system. Callers
can choose the preferred language from the Automated Attendant
during the opening-greeting menu. The Administrator can select the
mailbox menu language for each mailbox owner.
Answering on the First Ring To avoid delays, the Administrator can configure each individual port
of the Voice Mail System to answer incoming calls on the first ring or
to set a number of rings for answer (up to 9).
Script Menus The Voice Mail System supports up to 98 script menus. A script menu
is a recorded announcement that can accept a digit entry (0 to 9)
while being played. Based on the digit entered, the Voice Mail System
can perform one of the following actions:
Transfer the call to another script menu
Transfer the call to another script menu and change the
language
Transfer the call to an extension or hunt group
Transfer the call to a mailbox or a mailbox group
Transfer the call to a specified Operator
Dial a DTMF string
Retrieve messages from a mailbox
Disconnect the line
Leave a message
Transfer Call to Operator Up to eight extensions can be defined as Operators and a call can be
transferred from the Script Menu or from the Personal Greeting
message to a specified Operator.
1-6
Introduction
Feature Description
Dial a String The Voice Mail System can be programmed to dial any predefined
DTMF string, while the script opening-greeting message is being
played. “Dial a String” can perform an internal PBX feature, i.e.
during the company greeting, the external subscriber is instructed to
press 7, to be able to connect to another external subscriber. “Dial a
String” will convert the digit 7 to hook flash, plus the external line
access code, plus the subscriber number and disconnect the Voice
Mail System. Up to 20 DTMF strings can be programmed.
Greeting by Port The Voice Mail System can be programmed to play an Opening
Greeting Message, when detecting an incoming call on a specified
port.
Import *.WAV file Windows media files (*.wav) can be used to create Script Opening
Greeting Messages. A source *.wav file can be transferred and
automatically converted into the required Voice Mail System format.
Speech Recognition Speech recognition as an Auto Attendant tool enables the caller to
reach the required destination by vocal pronunciation of the
destination’s extension owner name or pre-defined service words.
Auto Attendant will route the caller to the destination extension using
a list of special audio commands, which will be a part of the voice
mail system messages.
1.3.1.2 Voice Mail
The Voice Mail System receives and delivers messages using mailbox ID numbers and mailbox owners'
passwords. Messages can be saved, deleted or transferred to other mailboxes. The main features are:
Feature Description
Real/Virtual Mailboxes The Voice Mail System supports up to 500 real and virtual mailboxes. A
real mailbox is associated with an extension, whereas a virtual mailbox is
not.
Personalized Mailboxes Mailbox owners can personalize their mailboxes by recording three
personal greetings (NA, Busy and Temporary), assigning a personal
password to the mailbox and setting optional parameters.
1-7
Introduction
Feature Description
Message Waiting Notification The Voice Mail System informs a mailbox owner about recorded
messages by means of a local lamp, local ring notification or cascading
external notification to an external phone number and/or email
notification to an email address. Notification to pagers is also supported.
Some features may require special hardware in order to operate.
Mailbox Features
Personal Greetings – mailbox owners can record or change
personal greetings from any touch-tone telephone at all times.
First, callers hear the personal greeting of the called extension.
Then they can leave a message or transfer the call to an Operator,
to another extension or to an external phone number. Only the
system administrator can allow an external phone number transfer.
Greeting Selector – mailbox owners can select which message is
played to the caller.
Pause During Retrieve Messages – mailbox owners can pause the
playback of the mailbox messages for a maximum of 50 seconds.
Rewind message – pressing the
key will rewind the message by 5
*
seconds.
Fast forward message – pressing the # will fast forward the
message by 5 seconds.
Date and Time Stamp – the Administrator can program the Voice
Mail System to indicate the start of a message and the date and
time each message was recorded.
Message Deletion – messages are deleted, either manually by the
mailbox owner or automatically after a maximum number of days,
defined by the Administrator.
Call Forwarding – mailbox owners can automatically forward calls
from their personal mailbox to another mailbox. System
administrator can forward a call from the mailbox to another script.
Copy Messages – mailbox owners can copy messages to another
mailbox.
Move Messages – mailbox owners can have their messages
recorded directly into another mailbox.
Call Transfer – mailbox owners can give the caller the option to
transfer a call to operator, another extension or an external
number.
Message Reply – mailbox owners can reply to messages and record
messages in the sender’s mailbox.
Continuous Call Recording – call can be recorded for up to 20
minutes (with PBX supported).
Mailbox owner can call back to caller (with PBX supported Caller ID
information passed via In-Band DTMF).
1-8
Introduction
Feature Description
Unified Messaging A user can receive an email with or without a media attachment in his
regular email program.
Personal Mailbox Management A mailbox owner can maintain a mailbox via the local network, based
on the TCP/IP protocol, using the Personal Mailbox Management (PMM)
utility.
Mailbox Groups A caller can send a message to all the members of a mailbox group
simultaneously.
All defined mailboxes belong to the All Group mailbox group. In
addition, the Administrator can create up to four mailbox groups, each
containing up to 500 mailboxes. Mailboxes can belong to more than
one group. Mailboxes can be added or deleted from a mailbox group by
the Administrator. A mailbox group greeting can be assigned to each
mailbox group.
Do Not Disturb Mode Mailbox owners can set their mailboxes in the Do Not Disturb Mode.
When a caller dials an extension that is in the Do Not Disturb mode, via
the Automated Attendant menus, the Voice Mail System plays a special
Do Not Disturb menu and does not transfer the call to the extension.
Individual Language Selection The mailbox owner can select one of the languages supported by the
Voice Mail System. When the mailbox owner enters the mailbox, the
Voice Mail System automatically switches to the selected language.
Adjustable Recording Length The Administrator can select the length of all Voice Mail System
recorded messages. The selected length controls the following types of
messages: scripts, greetings, names and received messages.
Number of Stored Messages Each mailbox can store up to 92 messages. The Administrator controls
and can change this parameter for each mailbox. The default setting for
this parameter is 30. The Administrator can also limit the number of
days, for which messages can be stored in the mailboxes.
First Time Usage Wizard The first time mailbox owners access their mailbox, the installation
wizard automatically guides them through the setting up process.
1-9
Introduction
Feature Description
Personal FAX Mailbox owner can receive fax messages (up to 10 A-4 pages) and
retrieve them using E-mail client software or direct call to the personal
Voice Mail, where the fax message can be saved; deleted; printed on the
local company fax machine or re-sent to the external FAX machine
number.
1.3.1.3 System Administration
The Voice Mail System is equipped with many administrative functions intended to provide the Administrator
with flexible tools for fast implementation, setup and programming, as well as for long-term operations like
monitoring and maintenance. The main administrative features of the Voice Mail System are:
Feature Description
Configuration The basic Voice Mail System unit has four ports and 72 hours of
recording time.
A qualified technical person can increase the number of ports and
recording time, by adding a four-port expansion module to the basic
Voice Mail System unit.
Programming The Administrator can program the Voice Mail System using:
A computer running the Voice Mail Utility Program. In this case, it
is highly recommended to save the configuration files after each
installation.
Via a modem connection.
Via a touch-tone telephone using DTMF Codes.
Integration with Your PBX The Administrator can integrate the Voice Mail System with the PBX
using:
The in-band DTMF Protocol. This type of integration is achieved by
setting up the communication protocol of the PBX and the Voice
Mail System unit (answering a call, transferring a call, recalling as a
result of a Busy or No Answer condition, etc.).
The SMDI Integration with the RS-232 port. This type of integration
must be specifically developed for each type of PBX.
1-10
Introduction
Feature Description
Disconnection Methods Some PBXs can notify the Voice Mail System when a call is terminated
through the line interface, using Loop Disconnect, DTMF Codes or the
Busy and Disconnect Cadence. When the Voice Mail System detects this
situation, the line is disconnected and the unit is ready to receive
another call on that voice mail port.
Message Notification
The Voice Mail System automatically notifies the mailbox owner of new
messages. Notification may be local (to a PBX extension) or remote (to a
telephone at a remote location, a cellular telephone, a pager or email (to
a predefined email address). The device is able to notify a list of external
telephone numbers. The system administrator can give permission to use
the external notification to mailbox’s owners. A mailbox permitted for
external notification can transfer a call to the external number.
Call Forwarding The administrator can forward a call automatically from a personal
mailbox to another script.
Security Passwords
The Voice Mail System supports three types of 4-8 digit passwords:
Administrator (4-8 digits) for accessing all data stored in the Voice
Mail System.
Operator (4 digits) for accessing the system operating modes: Day,
Night, Holiday and Break.
Mailbox (4 digits) for accessing individual mailboxes, where the
mailbox owners can change their password at all times.
Line Monitor
This option has been enhanced with the possibility to display all
incoming and outgoing DTMF and system codes through the USB/RS-
232 cable or modem connection.
Modem Support
The Voice Mail System unit is equipped with a built in V.32 bits modem,
operating at 14.4 Kbps with a fallback rate of 9.6 Kbps. When the call is
terminated, the Voice Mail System hangs up in order to clear the port
for the next call.
Modem support can be enabled or disabled.
LCD On the front panel of the Voice Mail System the LCD display shows the
status of all 4 or 8 ports, system error messages and the current mode
of operation.
1-11
Introduction
Feature Description
Reports and Configuration Printout The Voice Mail System can provide a printout of the statistic and system
configuration reports. The statistic reports contain general information
about usage (memory, ports, mailboxes, scripts) and the configuration
reports contain information regarding the Voice Mail System
configuration.
Backup and Restore Feature The VMS creates a backup file via the local USB/RS-232 connection,
which includes the complete system configuration and recordings.
Software Upload The VMS updates the system software only via the local USB connection.
Extension Size The Voice Mail System supports flexible extension sizes between 2 to 6
digits.
Memory Re-organization
The flash memory is re-organized in a manner, similar to the de-
fragmentation process deployed for PCs hard disks. The Voice Mail
System constantly monitors the memory usage and automatically
activates the memory reorganization.
Memory Alarm When 85% of the memory has been utilized, the Voice Mail System
sends a voice alarm message to the "supervisor mailbox".
PBX Selection The Voice Mail System can be easily configured for operation with a
specific PBX. For this, use the PBX selection option in the VMS. This
option supplies a list of PBXs with default integration parameters.
Wizard An Installation Wizard is provided in the software.
1-12
Introduction
1.3.2 Physical Description
The Voice Mail System unit is built in a 422 x 43 x 165mm metal case, suitable for mounting in a standard 19"
communication rack or on a wall.
All Voice Mail System connection and display components are located on the unit's front panel, as shown in
Figure
1-4 and detailed in Table 1-1.
12
Table 1-1: Voice Mail System Connections and Display
No ID
1 9VDC
1.5A
2 - 16x2 character LCD display Displays the operational mode and populated ports of the
3 Ethernet RJ-45 socket Connects the Voice Mail System to the Local Network.
4 RS-232 RJ-11 socket Connects the Voice Mail System to a PBX, or PC.
5 USB USB socket Connects the Voice Mail System to a PBX, or PC.
6 Ports RJ-11 sockets Connects the Voice Mail System to 4 or 8 (with optional 4-
Connector Connects the Voice Mail System to an external power
3
Item Function
56
4
Figure 1-4: Front Panel
supply.
unit or a brief message in case of error.
port expansion board) PBX extensions.
1-13
1.3.3 Technical Data
The technical specification of the VME system is as follows:
General Data Description
Number of PBX extension ports 4 or 8
Extension size 2 to 6 digits (flexible)
Recording time 4 ports – 72 hours
8 ports – 144 hours
Mailboxes 500
Messages per mailbox Up to 92 (programmable)
Operator's extensions Up to 8
Fax extensions Up to 4
Introduction
Script messages Up to 98
DTMF dial strings Up to 20
In-band DTMF events Up to 40
PBX Legal extension groups Up to 10
Modem Support
Interface V.32 bis
Rates 14.4 Kbps with fallback to 9.6 Kbps
Languages
Supported languages Up to 3
1-14
Introduction
Feature Option
Automated Attendant
Opening greeting
Number of Opening Greetings repetitions
Operating modes: day, night, holiday, break, multi-break
System schedules: daily, weekly, holidays
Fax detection
Directory listing (dial by name)
Call transfer modes: non-supervised, supervised, semi-supervised
Multilingual option
Number of rings before answer
Script menus
Transfer call to specific Operator
Transfer call to extension, mailbox, group of mailboxes
Dial a string
Greeting per port
Call Screening – mailbox owners can screen incoming calls. The mailbox
owner will receive a call with the name of the caller. The mailbox owner
can decide whether he accepts the call or not.
Speech recognition (an optional feature that requires special hardware
system configuration)
1-15
Introduction
Feature
Option
Voice Mail
Real/virtual, announcer mailboxes
Personalized mailboxes
Unified messaging – email notification (this feature can be activated using
an optional hardware upgrade.)
Message waiting notification (local – lamp, ring; external – external phone
number, list of external phone numbers, pager)
Three Personal greetings
Day and time stamp
Message handling: deletion, forwarding, reply, save, automatic copy,
pause during retrieve message
Mailbox groups
Auto forward to another Mailbox or Script
Do Not Disturb mode
Transfer to another extension or external number
Adjustable recording length
Quantity of stored messages
First-time user setup wizard
Personal fax
1-16
Introduction
Feature
Option
Administration
Configuration: 4 or 8 PBX extension ports
Importing *.WAV files for Script recordings
Programming: PC or touch-tone telephone
Integration with PBX: in-band DTMF
Disconnection methods: Loop Disconnect, DTMF Disconnect, Busy
Disconnect and Disconnect tones
Security passwords: Administrator, Operator, mailbox
Line monitor: incoming/outgoing calls via USB/RS-232 port or modem
connection
Modem support: enabled/disabled
LCD: front panel monitoring
Reports: statistics and configuration print-out
Backup and restore: system configuration and recordings
Software upgrade: via USB/RS-232 port
Memory re-organization
Memory Alarm: when 85% utilized
Define mailbox owner’s permission for external notification and unified
messaging
Wizard for first time programming
RS-232, USB, modem and LAN (TCP/IP) connection
Auto-Attendant script usage report
1-17
Introduction
Feature
Option
Electrical Characteristics
DC Power Supply
Line Voltage
DC Leakage Current
On-hook Insulation Resistance between Line Terminal
and Ground
Ring Capacitor
On-hook Impedance
Ring Detect
DC Resistance (off-hook)
9VDC/1.5 A
24 to 72VDC
10µA maximum
0 to 100VDC, 5MΩ minimum
100 to 200VDC, 30KΩ minimum
500 VAC/50Hz, 20KΩ minimum
100 VAC/25Hz, 100KΩ minimum
0.47µF ± 10%
@ 50VDC, 40 VAC/25Hz, 3000Ω minimum
27 to 100VAC/16 to 60Hz
24 to 66VDC @ 20 to 100mA, 100 to 350Ω
Impedance (off-hook)
Imbalance Ratio
Return Loss
Current during Break
DTMF Transmission:
Frequency Tolerance
Frequency Level (High Group) Frequency Level (Low
Group)
Inter-digit Pause in Tone Dialing
Fax CNG Tone Detection
TCP port number for the VMS connection
TCP port number for the PMM connection
300 to 3400Hz, 500 to 700Ω
300 to 3400Hz, 46dB minimum
300 to 3400Hz, < 18dB
700µA, maximum
+1.5%
-6 to -8dBm
-8 to -10dBm
70 to 80ms
1100Hz ± 38Hz
10253
10252
1-18
Introduction
Feature
Option
Mechanical Characteristics
Dimensions (W x H x D)
Weight
422 x 43 x 165 mm
2.2 Kg
1-19
Introduction
1.4 Workflow
Figure 1-5 provides the workflow for the Voice Mail System setup and programming operations, carried out
according to this manual.
Unpacking
Rack/Wall Mounting
Voice Mail System
Connection and
Power-Up
VMS Installation
and Launching
VMS Setup
First Time
Programming?
Configuration Data
Transfer to PC
DTMF
Programming
Programming
Ty pe
Wizard
Programming
Telephone Voice Mail
System Communication
Setup
DTMF
Programming
Voice Mail System
Communication and
VMS
Programming
Password Settings
Configuration Data
Transfer to Voice
Mail System
Figure 1-5: Voice Mail System Workflow
1-20
Installation
Chapter 2: Installation
This chapter contains the following:
Unpacking the Voice Mail System unit and accessories
Installation of the Voice Mail System
Installation and setup of the VMS software
2.
2.1 Unpacking
Check if the Voice Mail System package complies with the packing list in Table 2-1.
Table 2-1: Voice Mail System Packing List
No. Item Quantity
1
2
3
Voice Mail System Unit 1
Rack/wall mounting brackets 2
Screws (3mm) for brackets 4
4
5
6
7
8
9
10
Plastic plugs for wall mounting 6
Screws for outside strengthening 6
Power Supply, 9VDC, 1.5A 1
CD (VMS and PMM software and manual) 1
Network cable RJ-45/RJ-45 1
USB cable 1
RS-232 cable (optional) 1
2-1
Installation
C
m
Report any damage to the package or its contents to your
local dealer.
For the electrical diagram of the USB and RS-232 cables,
see Figure
2-1 and Figure 2-2.
If the Voice Mail System includes the 4 ports extension
and/or the Unified Messaging module, a metal cover with
2 screws for the expansion card hole will also be in the
box.
Figure 2-1: USB Cable Electrical Diagram
To P
5
3
2
D-type, 9 pins, Female RJ-11, 4 pins, Male
Figure 2-2: RS-232 Cable Electrical Diagram
To Vo i ce M ai l Sys te
1
2
3
2-2
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