ACCESS CONTROL
DOOR PHONES
PanDoor
PSTN Line adaptive
Door Access
Control Device
Installation and
Programming
Manual
PanDoor
Installation and Programming Manual
Version 1, Release 1.5, November 2008
NOTICE
This manual describes the PanDoor Access Control Door
Phone system. Additional copies of this manual may be
obtained from ITS. No part of this document may be
reproduced or transmitted in any form, by any means
(electronic, photocopying, recording, or otherwise) without the
prior written permission of ITS. ITS reserves the right to
modify the hardware and software described in the manual
without prior notice. However, changes made to the hardware
or software described does not necessarily render this
publication invalid.
WARRANTY
In the event that the product proves to be defective in
workmanship or materials within a period of one year from
date of shipment, ITS shall repair or replace the product at its
discretion. Transportation will be the responsibility of the
dealer/distributor. Under no circumstances shall ITS be liable
for consequential or special damages, loss of revenue or
user/dealer expenses arising out of or in connection with the
use or performance of the product, whether based on contract
or any other legal agreement.
The following shall void the above warranty: malfunctions
resulting from fire, accident, neglect, abuse, or acts of God;
use of improper electrical power; or repair of, tampering with
or alteration of the product by anyone other than ITS
authorized personnel.
Table of Contents
1 Introduction ........................................................1
1.1 Product Description............................................... 1
1.2 Schematic Setup.................................................... 3
1.3 Operating Methods................................................ 4
2 Installation...........................................................7
2.1 Installing the PanDoor Wall Bracket..................... 7
2.2 Installing the PanDoor Panel.................................8
2.3 Installing the Controller ......................................10
2.4 LED Indications ..................................................12
3 Programming....................................................14
3.1 Programming Code Guide................................... 15
4 Troubleshooting................................................19
5 Specifications.....................................................21
5.1 General Specifications.........................................21
5.2 Camera Specifications......................................... 22
Introduction
1 Introduction
ITS is pleased to introduce PanDoor, the latest addition to the
wide range of indoor and outdoor Access Control Door Phones,
which provides a cutting-edge technology, a high quality handsfree telephone and a built-in electromagnetic lock relay, alongside
with an easy set-up, durable design and “plug and play”
installation.
1.1 Product Description
The PanDoor is an access control door phone designed for both
residential and office applications. The PanDoor system comprises
the following components:
• Up to two outdoor units, available with a keypad and a CALL
button, allowing visitors to establish a telephone call with an
indoor telephone, or dial an access code to open a door or
gate.
•
A controller that connects one or two outdoor units to the
telephone line. Programming and control are performed using
DTMF tones on a telephone set.
• Optional – a built-in CCTV pinhole camera (black & white or
color).
The PanDoor provides the following features:
• Designed for wall mounting.
• Controls up to two doors.
• Two-way hands-free telephone.
• Modern designed casing.
• 12VAC transformer.
• Call Waiting support.
• Distinctive rings for each outdoor unit.
• DTMF Programming via home telephone.
• Optional black & white or color high-quality pinhole camera.
PanDoor Installation and Programming Manual 1
Introduction
Camera
(optional)
Speaker
Keypad
(optional)
Calling
Button
Microphone
Figure 1. PanDoor Panel
PanDoor Installation and Programming Manual
2
Introduction
1.2 Schematic Setup
The following picture illustrates the schematic setup of the
PanDoor system.
Figure 2. PanDoor Schematic Setup
PanDoor Installation and Programming Manual 3
Introduction
1.3 Operating Methods
There are three methods of opening the door using the PanDoor
panel:
• Opening the door from the outside. To open the door from
the outside, you must dial a pre-defined code on the outdoor
unit keypad. When the code is entered correctly, the keypad
light flashes, and the door opens. When the code is entered
incorrectly, the keypad light flashes quickly and the code is
rejected.
• Opening the door in response to a call from the outside.
When a visitor places a call by pressing the CALL button on
the outdoor unit, a distinctive ring sounds on the residential
telephone. While the telephone is ringing, the visitor hears On
Hold beeps through the speaker. To answer the call, you must
pick up the receiver as done in a regular phone call. After the
conversation with the caller is complete, you can either dial a
pre-defined code to open the door, or hang up to terminate the
call.
• Opening the door in response to a call from the outside
while engaged in conversation. When engaged in a
conversation and a visitor places a call by pressing the CALL
button on the outdoor unit, a distinctive Call Waiting tone
sounds in the receiver. To answer the call, you must press the
PSTN/Panel switch key (default – 0). After the conversation
with the caller is complete, you can either dial a pre-defined
code to open the door and press the PSTN/Panel switch key
again to return to the original call, or press the PSTN/Panel
switch key directly to terminate the conversation and return to
the original call.
• Defining a ring type to distinguish between PSTN and
Door Panel call. The user can program the ring cycle and
silence interval for the ring that will sound when the incoming
call is from the door panel. To program this ring type, use
DTMF commands *362, *363 and *364. The ring cycle is
illustrated in Figure 3.
PanDoor Installation and Programming Manual
4
Figure 3. Ring Cycle
Introduction
PanDoor Installation and Programming Manual 5
Introduction
This page is intentionally left blank
PanDoor Installation and Programming Manual
6
Installation
2 Installation
The PanDoor should be mounted on the supplied installation
bracket as displayed in Figure 4.
Figure 4. Outdoor Unit Bracket
Warning
DO NOT ROUTE TELEPHONE AND AC WIRING
INSIDE THE SAME CONDUIT. Route all telephone
wires inside a dedicated conduit that is at least six
inches away from any AC line wiring.
2.1 Installing the PanDoor Wall Bracket
To install the PanDoor wall bracket:
1. Measure and mark the location on the wall where the holes
will be drilled for the mounting bracket.
2. Drill holes and insert the provided wall anchors.
3. Attach the mounting bracket using the provided wall
screws.
PanDoor Installation and Programming Manual 7
Installation
2.2 Installing the PanDoor Panel
You can connect either one or two outdoor PanDoor units to a
single controller (indoor unit).
The PanDoor can be connected to an external bypass switch for
opening the door lock. This switch can be installed inside the
residence and should be connected to the SW and /SW
terminals on the PanDoor wire connector.
Figure 5 illustrates the terminal locations on the wire connector
of the outdoor panel. All wiring to the unit should be attached to
the wire connector. The wire connector is a screw connector
type. In order to attach a wire, you must insert the stripped end
of the wire into the appropriate terminal and tighten the terminal
screw. This will crimp the wire connection.
8 PanDoor Installation and Programming Manual
Installation
+12V
-12V
CMN
N.O.
N.C.
DLR
-DLR
/DLR
/SW
SW
CCTV+
CCTV-
12VDC power
input from controller
Normally open/closed
outputs (external device)
Door lock relay terminals
Switch terminals
Camera power output
TIP
RING
Figure 5. Outdoor Panel Wire Connector
PanDoor Installation and Programming Manual 9
Installation
To install the PanDoor Panel:
1. Remove the PanDoor panel cover and locate the wire
connector.
2. Connect the 12V wires from the controller to the +12V and
-12V terminals.
3. Connect the audio wires from the controller to the TIP and
RING terminals.
4. Connect the door lock relay wires to the DLR and -DLR
terminals. Alternatively, if the door lock relay is a poweredlocked-state type lock, connect the door lock relay wires to
the /DLR and -DLR terminals.
5. If an external bypass switch is installed, connect its wires to
the SW and /SW terminals.
6. Place the PanDoor panel onto its mounting bracket.
7. If required to install another outdoor unit, repeat steps
1 to 6.
2.3 Installing the Controller
The controller is installed indoors. It receives power from a
12VAC transformer supplied with the unit. The controller
powers the outdoor units through 12VDC wires connected to its
KEYPAD POWER terminals.
Figure 6 illustrates the terminal locations on the wire connector
of the controller.
Note
Verify correct connection of the connectors to the
controller. The polarity sign (+ or -) appears on the
connectors.
10 PanDoor Installation and Programming Manual
TIP
TELCO
RING
TIP
HOUSE
RING
TIP
KEYPAD 1
RING
TIP
KEYPAD 2
RING
V+
KEYPAD 1
POWER
VV+
KEYPAD 2
POWER
V-
Installation
PSTN phone line
House phone line
Keypad 1 phone line
Keypad 2 phone line
12VDC output to
keypad 1 panel
12VDC output to
keypad 2 panel
V+
BATTERY
V-
V+
CHARGER
V-
Figure 6. Controller Unit Wire Connector
PanDoor Installation and Programming Manual 11
12V battery input
(optional)
13.8V charger input
(optional)
Installation
To install the controller:
1. Remove the controller cover and locate the wire connector.
2. Connect the telephone line wires to the TELCO TIP and
RING terminals.
3. Connect the stripped cable wires of the indoor telephone
unit to the HOUSE TIP and RING terminals.
4. Connect the audio wires from the outdoor unit to the
KEYPAD1 TIP and RING terminals. If there is another
outdoor unit, connect the audio wires to KEYPAD2 TIP
and RING terminals.
5. Connect the 12V power wires from the outdoor unit to the
KEYPAD1 POWER V+ and V- terminals. If there is
another outdoor unit, connect the 12V power wires (if
available) to the KEYPAD2 POWER V+ and V-
terminals.
Note
2
It is strongly recommended to use a 0.8 mm
crosssection wire, so that the device will work properly at a
distance of up to 100 m.
6. Optional: Connect the wires of a backup battery to the
BATTERY V+ and V- terminals. A backup battery
supplies power to a powered-locked-state type door lock
relay in case of power failure so that the door can be
opened. A battery charger should be connected to the
CHARGER V+ and V- terminals.
7. Place the controller on its mounting bracket.
8. Plug the transformer output cable into the Power connector
located at the side of the controller.
9. Plug the transformer into a power outlet.
2.4 LED Indications
The door panels are equipped with three green LEDs located
between the keypad and panel body, as displayed in Figure 7.
When inactive, these LEDs are invisible, but when activated
their emitted light is clearly visible.
12 PanDoor Installation and Programming Manual
Installation
12
3
Figure 7. Keypad LEDs
Status LED 1 LED 2 LED 3
Idle Off On Off
First touch
on keypad
Code error Fast Blink Fast Blink Fast Blink
Door open Slow Blink Slow Blink Slow Blink
On On On
Timeout to return to idle state: 10 seconds after last digit was
pressed.
PanDoor Installation and Programming Manual 13
Programming
3 Programming
PanDoor programming is performed via a telephone using DTMF
commands.
Operational keys:
Operation Command Comment
Connect to panel #1 – connect to panel 1
#2 – connect to panel 2
Connect to
controller
Open door 8 You may modify
Switch between
active PSTN /Panel
session
To enter the programming mode:
1. Pick up the receiver of the residential telephone and make sure
that you receive the PSTN dial tone.
2. Call the required unit (#1 for outdoor panel 1, #2 for outdoor
panel 2 or #9 for indoor controller unit).
3. Wait until a connection indication signal sounds (two fast
beeps).
4. Dial the following: *900+password (default ‘1234’).
5. Start the programming procedure according to requirement.
Every successful command is confirmed by two consecutive
beeps. An error is indicated by a single beep.
#9 – connect to
controller
0 – switch between
PSTN/Panel as response
to waiting call tone
Use this option for
programming
operation
this code (*150)
You may modify
this code (*160)
14 PanDoor Installation and Programming Manual
Programming
Note
If an incoming call comes through the PSTN during the
programming process, a Call Waiting signal will sound.
If you switch to answer the call, the completed
programming settings are saved automatically.
To exit the programming mode:
• Dial *900.
• Hang up.
• Timeout (default value: 45 seconds).
• Switch to another panel or controller.
Note
It is necessary to hang up between door panel
programming and entering a controller.
3.1 Programming Code Guide
The following programming guide provides a list of all possible
operations, commands and default values.
Operation Command Default
Access code
Unit:
Panel
*110 + XX + YYY…+#
where:
XX = Access code number
(00-99)
00=9876
YYY…= New Access code
(2-4 digits)
Note:
The capacity of access codes is 100
entries per panel.
PanDoor Installation and Programming Manual 15
Programming
Operation Command Default
Code to open the door
from the telephone
during a conversation
with a visitor.
Unit:
Panel
Reset controller to
default factory setting
Unit:
Controller
Reset panel to default
factory setting
Unit:
Panel
Panel/PSTN Switch
Code
Unit:
Controller
Conversation timeout
Unit:
Panel
*150 +XXXX + #
8
where:
XXXX = Digits (0-9)
Note:
Cannot set digit already used
as “Switch Code” (*160)
*151
*152
*160 + X
0
where:
X = Digits (0-9)
Cannot set digit already used
by “Relay activation” (*150)
*200 + XX
45
where:
XX = Seconds (10-99)
00 = Unlimited
Door opening time
limit (sec)
*250 + X
X = Seconds (1-9)
3 sec
Unit:
Panel
16 PanDoor Installation and Programming Manual
Programming
Operation Command Default
Camera activation
Unit:
Panel
Calling beep
indication
Unit:
Panel
Silence time
interval after ring
cycle completion
(20ms resolution)
Unit:
Panel
Number of rings in
the cycle
Unit:
Panel
*300 + Y
where:
Y = 0 – Camera off
Y = 1 – always connected
Y = 2 – Powered when off hook (*)
Y = 3 – Powered with any
touch on (**)
(*) Note:
Power off will be always with 10
second delay after on-hook.
(**) Note:
Power off will be 10 seconds
after the last key has been
pressed.
*350+X
Where:
X = 0 no beep indication
X = 1 beep indication
*362 +XXXX + #
where:
XXXX = Digits (0-9) in msec
Example: 2.5 sec pause =
2500 msec parameter
(PSTN ring silence)
*363 +XXXX + #
where:
XXXX = Digits (0-9)
Example: 0025 PSTN ring
Minimum value: 0003
1
1
75
3
PanDoor Installation and Programming Manual 17
Programming
Operation Command Default
Number of rings that
will sound when the Call
button is pressed. After
reaching the specified
number of rings, the call
will be rejected.
Unit:
Panel
Change the system
administrator’s
password
(for programming)
Unit:
Controller
*364 +XXXX + #
where:
XXXX = Digits (0-9) in
seconds
Note:
Up to 4 digits
*600 + New password
(must be 4 digit long).
Note:
Do not use the * or # keys.
20
1234
18 PanDoor Installation and Programming Manual
Troubleshooting
4 Troubleshooting
When encountering a problem during system operation, this
troubleshooting guide may be useful.
Problem Solution
I try to program the
controller/panel and
get an error tone.
When a person
presses the Call
button on the
outdoor panel, they
hear music for 20
seconds and then the
call is disconnected.
During conversation,
I try to open the door
using internal access
code, but the door
does not open.
I cannot switch
between a call from
PSTN and a call
from PanDoor.
After switching from
PSTN to panel and
opening the door, I
cannot return to the
PSTN call.
Most commands are available only either
controller or panel. Make sure that you
program the correct device.
This could indicate a problem in the
command format. Consult the
programming guide for legal entries and
commands format.
Music during the waiting period is a
normal operational situation, with
timeout of 20 seconds. This could mean
that the person inside the house did not
answer the telephone, or that he chose
not to accept call waiting.
Check cables wiring.
Check that internal access code is
defined correctly.
Make sure you are connected to the
correct panel, and using the correct code.
Check settings of command *160.
In order to retrieve the original call (from
PSTN) you need to dial the PSTN/Panel
switching digit (default=0).
It is possible that the person on the PSTN
line disconnected the conversation.
19 PanDoor Installation and Programming Manual
Troubleshooting
Problem Solution
The camera is not
working.
Check settings of command *300.
When set to =0, camera is disabled.
When set to =2, camera will be activated
only during call or panel touch.
Check cables wiring.
Make sure your video equipment is
compatible to the camera. Consult the
technical specification section for details.
20 PanDoor Installation and Programming Manual
Specifications
5 Specifications
5.1 General Specifications
Power Supply (External)
Line Voltage
On-Hook Insulation
(resistance between line
terminal and ground)
Ring Capacitor
On-Hook Impedance
Ring Detect
DC Resistance
(off-hook)
Impedance (Off-Hook)
Imbalance Ratio
Return Loss
DTMF Reception:
Frequency Tolerance
Frequency Level
Inter-Digit Pause Time
Tone Burst Length
Relay Switching Current
Dimensions (HxWxD):
Outdoor Unit
Controller
Operating Temperature
12VAC@2.5A
(supplied with unit)
16VDC@2.5A (optional)
24-72VDC
0–100VDC > 5MΩ
100–200VDC > 30 KΩ
500VAC/50Hz > 20KΩ
100VAC/25Hz > 100KΩ
0.47 µF ±10%
@50VDC, 40VAC/25Hz > 3KΩ
27–100VAC/16–60Hz
24–66VDC@20–100mA/350Ω
300–3400Hz 500-700Ω
300–3400Hz > 46dB
300–3400Hz > 18dB
±1.8%
-29 to -2dBm
>40msec
>40msec
<2A
219x122x23mm/8.6x4.8x0.9inch
185x95x38mm/7.3x3.7x1.5inch
Outdoor: -20º to 50ºC/
4º to 122ºF
Indoor: 0º to +35ºC/
32º to 95ºF
PanDoor Installation and Programming Manual 21
Specifications
5.2 Camera Specifications
Black and White Camera
TV System
Image Sensor Device
Image Sensor Area
Horizontal Frequency
Vertical Frequency
Total Pixels
Scanning System
Resolution
Minimum Illumination
Electronic Shutter
S/N Ratio
Video Signal Output
Gamma Correction
Gain Control
Lens & View Angle
EIA/CCIR
1/3” interline transfer CCD
4.8x3.6mm
15.625KHz
50Hz
542(H)x582(V)
625 lines, 50 fields/sec CCIR
420 TV lines horizontal
0.5 Lux @F2.0
1/50–1/100,000 sec
Better than 48dB
1.0Vp-p composite video
signal @75Ω load
0.45
Auto Gain Control (AGC)
5.5mm F5.5/60°
22 PanDoor Installation and Programming Manual
Color Camera
TV System
Image Sensor
CCD Total Pixels
SYNC System
Minimum Illumination
Resolution
S/N Ratio
White Balance
White Balance Range
Electronic Shutter
Video Output
Gamma Correction
Gain Control
Lens & View Angle
Specifications
PAL/NTSC
¼ inch CCD
542(H)x586(V)
Internal
0.5 Lux @F1.2
380 TVL/470 TVL
(Enhanced)
52dB (MIN)/60dB (TYP)
(AGC OFF)
ATW/AWB/FIX
(zero color rolling)
AWB/ATW: 3200–10000°K
FIX: 3200°K
1/50–1/120,000 sec
1.0Vp-p composite video
signal @75Ω load
0.45
AGC
45° > 0.7mm
PanDoor Installation and Programming Manual 23
ITS
29 Hametzuda Street
58001 Azur, Israel
Tel: +972-3-5576866
Fax: +972-3-5576942
www.its-tel.com
its@its-tel.com
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