Its telecom MUSICTEL-NET PLUS, MUSICTEL-NET User Manual

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MusicTel-Net

MusicTel-Net +

Installation and Programming Manual

Release 2.4 May 2005

NOTICE

This publication refers to the MUSICTEL-NET and MUSICTEL-NET+. Music on Hold systems, version 2

Additional copies of this manual may be obtained from ITS Ltd. Reproduction of this manual or parts thereof without written permission from ITS is strictly prohibited.

ITS Ltd. reserves the right to modify the hardware and software described herein without prior notice. However, changes made to the hardware or software described do not necessarily render this publication invalid.

WARRANTY

In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, ITS Ltd. shall repair or replace the same at its discretion. Transportation will be the responsibility of the dealer/distributor.

Under no circumstances shall ITS Ltd. be liable for consequential or special damages, loss of revenue or user/dealer expenses arising out of or in connection with the use or performance of the product, whether base on contract, tort or any other l e g a l agreement.

The following shall void the above warranty: malfunctions resulting from fire, accide nt, neglect, abuse or acts of God; use of improper electrical power; or repair of, tampering with or alteration of the product by anyone other than ITS authorized

Table of Contents

1: Introduction...................................................................................................1-1

1.1. Manual Audience and Contents...........................................................1-1

1.2. System Description..............................................................................1-1

1.2.1. General Description................................................................1-1

1.2.2. Physical Description ...............................................................1-2

1.2.3. Technical Data........................................................................1-4

1.2.3.1. Programming Cable Specification...........................1-4

1.2.3.2. Network Cable Specification...................................1-4

1.2.3.3. Music-Net Hardware and Software Requirements..1-5

1.3. Workflow ..............................................................................................1-6

2: Installation.....................................................................................................2-1

2.1. Unpacking............................................................................................2-1

2.2. General Installation Information ...........................................................2-2

2.3. Installation Instructions.........................................................................2-3

3: MusicTel-Net Utility Program.......................................................................3-1

3.1. General ................................................................................................3-1

3.2. MusicTel-Net Utility Program................................................................3-1

3.2.1. File Menu................................................................................3-3

3.2.1.1 Options...................................................................3-3

3.2.1.2 Exit..........................................................................3-3

3.2.2. Communication.......................................................................3-4

3.2.2.1 Communication Selection.......................................3-4

3.2.2.2 Software Upgrade...................................................3-5

3.2.2.3 Set Factory default..................................................3-6

3.2.2.4 Changing a Password.............................................3-7

3.2.3. Help ........................................................................................3-7

3.2.3.1 Help Topics.............................................................3-8

3.2.3.2 About Music-Net.....................................................3-8

3.2.4. Button Functions.....................................................................3-8

3.2.5. File Types...............................................................................3-8

MusicTel-Net/Net+ i

Table of Contents

3.3. Checking the MusicTel-Net Device Status...........................................3-9

3.4. Uploading MP3 Files to MusicTel-Net Device......................................3-9

3.4.1. Uploading MP3 Files by Means of Drag and Drop................3-10

3.5. Editing MP3 File Parameters..............................................................3-11

3.6. Downloading MP3 Files From the MusicTel-Net to the PC ................3-11

MusicTel-Net/Net+ ii

Table of Contents

List of Figures

Figure 1-1: Front View ............................................................................................1-2

Figure 1-2: Indicators..............................................................................................1-3

Figure 1-3: Side View – Connectors .......................................................................1-3

Figure 1-4: Programming Cable..............................................................................1-4

Figure 1-5: Network Cable......................................................................................1-4

Figure 1-6: MusicTel-Net Quick Installation Flow ....................................................1-6

Figure 2-1: MusicTel-Net Remote Maintenance......................................................2-2

Figure 2-2: Communication Selection Screen.........................................................2-3

Figure 2-3: Communication Selection Screen.........................................................2-4

Figure 3-1: Music-Net Main Screen ........................................................................3-2

Figure 3-2: Music-Net+ Main Screen ......................................................................3-2

Figure 3-3: File Locations Screen...........................................................................3-3

Figure 3-4: Communication Selection Screen.........................................................3-4

Figure 3-5: Network Parameters Sent Successfully Message ................................3-5

Figure 3-6: Software Upgrade Screen ....................................................................3-5

Figure 3-7: Select Software File Browser................................................................3-6

Figure 3-8: Password Screen .................................................................................3-6

Figure 3-9: Data Transferred Successfully..............................................................3-6

Figure 3-10: Warning Message ...............................................................................3-7

Figure 3-11: Password Changing Screen...............................................................3-7

Figure 3-12: Changed Password Confirmation.......................................................3-7

Figure 3-13: About MusicTelNet Screen.................................................................3-8

Figure 3-14: Add Audio File Screen........................................................................3-9

Figure 3-15: Select Audio File Screen ....................................................................3-9

Figure 3-16: Audio File Screen .............................................................................3-10

Figure 3-17: Edit Audio File Screen......................................................................3-11

Figure 3-18: Download File Screen.......................................................................3-11

Figure 3-19: Save Audio File Screen....................................................................3-12

Figure 3-20: Data Received Message...................................................................3-12

MusicTel-Net/Net+ iii

Introduction

Chapter 1: Introduction

1.1. Manual Audience and Contents

The MusicTel-Net/Net+ Installation and Operation Manual is intended for

System Installers and end users, responsible for the installation, setup and programming of the MusicTel-Net and MusicTel-Net+ systems.



NOTE

This manual refers to MusicTel-Net only. When applicable, specific MusicTel-Net+ features are detailed.

NOTE



Please read this manual before the installation, programming and operation of the MusicTel-Net.

1.2. System Description

1.2.1. General Description

MusicTel-Net is a unique Music and Messaging on Hold solution that can be controlled via the LAN. It can be remotely programmed through IP connectivity and can hold one MP3 music/messaging file. The maximum size of an MP3 file is 4Mb.

The MusicTel-Net offers up to 15 minutes of recording space.



NOTE

The MusicTel-Net+ is able to store up to 10 MP3 files. It provides up to 30 minutes of recording time.

MusicTel-Net Utility Program is used for configuring and maintaining the MusicTel-Net device. The user-friendly Music-Net application is capable of uploading MP3 file to and downloading it from the MusicTel-Net device.

NOTE



The Music-Net+ Utility Program is used for configuring and maintaining the MusicTel-Net+ device.

MusicTel-Net/Net+ Installation and Operation Manual 1-1

Introduction

Music-Net provides user adjustments of the volume level, flash memory usage statistics and comments for downloaded MP3 file. It can perform full maintenance of the MusicTel-Net configuration information, using an IP connection.

Main Features

 Remotely programmable over IP  Capacity of 1 MP3 music/messaging files provides:

• 15 minutes of MP3 files (when using the recommended format)

• 2 Audio outputs (one for an 600 and one for an 8 connection)

 Programmable via Network or RS-232 connection.

1.2.2. Physical Description

The MusicTel-Net (see Figure 1-1) has been designed to fit in the same housing as the rest of the Music family of products.

Figure 1-1: Front View

MusicTel-Net/Net+ Installation and Operation Manual 1-2

Introduction

The MusicTel-Net indicators are displayed in Figure 1-2.

Figure 1-2: Indicators

Indicator Color Function

Power Green Indicates that the power is on Playback Red Indicates that information is played back to a caller TxD/RxD Yellow Indicates that the MusicTel-Net is in data transfer/receive

mode

LAN Link Green Indicates that the MusicTel-Net is connected to and

accessed via the LAN

The MusicTel-Net connectors are displayed in Figure 1-3.

Figure 1-3: Side View – Connectors

Connector Function

9V DC Connection of Power Supply RS-232 Connection to PC’s COM Port Ethernet Network connection Output – 8 Connection to the PBX or Audio equipment (see note) Output – 600 Connection to the PBX (see note)

MusicTel-Net/Net+ Installation and Operation Manual 1-3

Introduction



NOTE

The MusicTel-Net can only be connected to one PBX at a time, but at the same time, the 8Ω connector can be used for Audio Output.

The Audio output connector is Mono only.

1.2.3. Technical Data

1.2.3.1. Programming Cable Specification

The MusicTel-Net comes with a special programming cable. This cable is described in Figure 1-4.

Figure 1-4: Programming Cable

1.2.3.2. Network Cable Specification

The MusicTel-Net comes with a network cable. This cable is described in Figure 1-5.

Figure 1-5: Network Cable

MusicTel-Net/Net+ Installation and Operation Manual 1-4

Introduction

1.2.3.3. Music-Net Hardware and Software Requirements

The PC on which the Music-Net application is installed should have the following hardware and software:

 Pentium III or higher  64 MB RAM  Ethernet adapter  50 MB free hard disk space  Sound card (Recommended)  Windows operating system: Windows 98, Windows 2000 Pro, Windows XP

Home/Pro edition.

MusicTel-Net/Net+ Installation and Operation Manual 1-5

Introduction

1.3. Workflow

Figure 1-6 displays a schematic overview of a basic installation of MusicTel-Net.

Unpack Unit

Install PC Software

Connect RS-232

Cable

Launch PC Software

Select Communication

Com Port

Set Network

Configuration

Prepare MP3 File

Add MP3 File

Figure 1-6: MusicTel-Net Quick Installation Flow

MusicTel-Net/Net+ Installation and Operation Manual 1-6

Installation

Chapter 2: Installation

2.1. Unpacking

The following table details the contents of the MusicTel-Net package.



NOTE

Should the package be damaged or items from the packing list be missing, contact your distributor directly.

No. Item Quantity

1 MusicTel-Net 1 2 Installation CD with MusicTel-Net utility program, Manual, MP3

examples

3 Power Supply: Input – 110VAC, 60Hz or 220VAC, 50Hz

Output 9VDC, 800mA 4 Network cable RJ-45 – RJ-45 1 5 RS-232 cable D-Type 9 pin – RJ-11 1 6 Screws and plugs 2 7 Drill template 1

The following table details the contents of the Music-Net package.

No. Item Quantity

1 Installation CD with MusicTel-Net utility program, Manual, MP3

examples

MusicTel-Net/Net+ Installation and Operation Manual 2-1

Installation

2.2. General Installation Information

Figure 2-1 displays an example of a setup for MusicTel-Net:

123 456 789

600 Ω output

LAN

PBX

TCP/IP

Ω output

Remote PC

Audio equipment

Figure 2-1: MusicTel-Net Remote Maintenance

The MusicTel-Net environment is based on two components:

 The MusicTel-Net unit  The Music-Net application.

Music-Net is an administration application for setting the MusicTel-Net parameters. After installation you can remotely configure and update the unit.

The MusicTel-Net unit is linked to the PBX and performs its Music on Hold function. You can update the unit using MusicTel-Net utility program.

Before the remote setup can work, MusicTel-Net should be initialized locally. You can perform the initial installation process by linking a PC and MusicTelNet locally via the RS-232 connection (as described in Chapter 1).

123 456 789

Music-Net application uses the TCP protocol and port 10254 is used for the datatransfer between the MusicTel-Net utility program and MusicTel-Net unit.

MusicTel-Net/Net+ Installation and Operation Manual 2-2

Installation

2.3. Installation Instructions

During the initial installation process, MusicTel-Net should be defined in Network Settings and the Communication Selection window of the Music-Net program. You should enter the MusicTel-Net IP address, Subnet Mask and Gateway IP address in the Network Settings window (all provided by your local network administrator). When using a PC for connecting to MusicTel-Net, the specified IP address is sufficient for local or remote finding of MusicTel-Net.

Install MusicTel-Net according to the following instructions:

1. Unpack MusicTel-Net device.

2. Set the unit IP address to enable installation of MusicTel-Net as described

above.

3. Install the MusicTel-Net utility program on the PC.

To install the MusicTel-Net utility program on the PC:

1. Insert the CD in the Drive (Auto-Play CD).

2. Run the MusicTel-Net utility installation program (SETUP.EXE).

3. Connect MusicTel-Net via its RS-232 socket to the COM port of the PC.

4. Connect the Power Supply to MusicTel-Net.

5. Run the Music-Net program from Start/Programs/Music-Net.

6. When Communication Selection screen appears (Figure 2-2), select the

Com Port radio button and select relevant Com port for the local connection (make sure that you have chosen the correct COM port).

Figure 2-2: Communication Selection Screen

7. Fill in the IP address information (IP Address, Subnet Mask and Gateway IP

Address) and click on the Set IP Address button. A confirmation message appears (Figure 2-3).

MusicTel-Net/Net+ Installation and Operation Manual 2-3

Installation

Figure 2-3: Communication Selection Screen



NOTE

To continue working offline click Cancel.

8. Click on OK. Music-Net main screen will open.

NOTE



If MusicTel-Net device is not connected, PC application will start in offline mode.

Now the IP Address has been set. Either continue with the maintenance via the RS-232 connection (locally) or disconnect the RS-232 connection and configure MusicTel-Net from a remote location (within the local domain or in a remote domain) via the Ethernet connection. When deciding to configure MusicTel-Net from a remote location via the Ethernet connection, the network cable should connected to the Ethernet socket on MusicTel-Net.

NOTE



When using a PC from a remote domain, you would access MusicTel-Net via the Internet. This connection is less secure than with a Virtual Private Network (VPN) connection.

MusicTel-Net/Net+ Installation and Operation Manual 2-4

MusicTel-Net Utility Program

Chapter 3: MusicTel-Net Utility

Program

3.1. General

The initial installation of the MusicTel-Net utility program is described in Chapter 2. The MusicTel-Net utility program and Help file have been added to a menu under the Start/Programs menu. This chapter describes the MusicTel-Net Utility Program.

3.2. MusicTel-Net Utility Program

The MusicTel-Net is a user-friendly program, which helps you to configure the MusicTel-Net. The menu and buttons of the MusicTel-Net main screen (Figure 3-1) are detailed in the following paragraphs.



NOTE

• The MusicTel-Net+ Utility Program is used for configuring and

maintaining the MusicTel-Net+ device.

• When performing MP3 file configuration or uploading, make sure that

the LAN cable is connected, otherwise maintenance can be performed via the RS-232.

• When changing the volume level or comments of an Audio file, the

change will become active only after you have sent the information to the device via the LAN or RS-232 connection.

• When an MP3 file configuration is sent to the unit, the MP3 file

changes will be executed when the currently running MP3 files have finished playing. Is this the case the updated MP3 files will replace the old ones and start working.

• The MusicTel-Net will delete a file only after its replacement has been

received completely.

• A corrupted MP3 file will be deleted after 5 playing attempts.

MusicTel-Net/Net+ Installation and Operation Manual 3-1

MusicTel-Net Utility Program

Figure 3-1: Music-Net Main Screen

Figure 3-2: Music-Net+ Main Screen

MusicTel-Net/Net+ Installation and Operation Manual 3-2

MusicTel-Net Utility Program

The main menu bar contains the following items:

Menu Item Functions in Menu Item

File Options, Exit Communication Software Upgrade, Communication Selection, Set

Factory default, Password

Help Help Topics, About Music-Net

3.2.1. File Menu

The File menu contains the following functions:

Function Description

Options File location options Exit Exit the program

3.2.1.1 Options

To define the location of the files used by the MusicTel-Net:

1. Select File ¼ Options. The File Locations screen appears (Figure 3-3).

Figure 3-3: File Locations Screen

2. Select the file for which you want to define the location.

3. Click on Set.

4. Define the locations.

5. Click on OK to close this screen.

6. Click on OK.

7. Repeat the steps for all file types in the File Locations screen.



NOTE

See Paragraph 3.2.5 for a description of file types.

3.2.1.2 Exit

To exit the MusicTel-Net Utility Program: Select File ¼ Exit. The MusicTel-Net Utility Program is closed.

MusicTel-Net/Net+ Installation and Operation Manual 3-3

MusicTel-Net Utility Program

3.2.2. Communication

The Communication menu contains the following functions:

Function Description

Software Upgrade Upgrade the MusicTel-Net software Communication Selection Select the communication type between the PC

and the MusicTel-Net and define the network

configuration of the device Set Factory Default Send to the device default configuration Password Change the MusicTel-Net password

3.2.2.1 Communication Selection

The Communication Selection window defines the communication method you will be using (via COM Ports or via the network) to send and retrieve MP3 files to and from a MusicTel-Net unit.

To select the communication method:

1. Select Communication ¼ Communication Selection. The

Communication Selection screen appears (Figure 3-4).

Figure 3-4: Communication Selection Screen

2. Select the required communication method (either Network or COM Port,

including the COM Port number).

3. Click OK.

NOTE



The initial network setting can be done only via the RS-232 connection and provided that

communication method has been defined.

MusicTel-Net/Net+ Installation and Operation Manual 3-4

MusicTel-Net Utility Program

To set the network parameters for the MusicTel-Net:

1. Select Com Port in the Communication Selection screen (Figure 3-4).

2. Enter the network parameters in the respective fields.

3. Click on Set IP Address. A message appears, informing you that network

parameters have been sent successfully (Figure 3-5). This information is essential when you want to connect to the MusicTel-Net locally. This information, together with the Communication Selection, defines the communication flow.

Figure 3-5: Network Parameters Sent Successfully Message

3.2.2.2 Software Upgrade

To upgrade the system software (not the configuration data), make sure you have an RS-232 connection to the MusicTel-Net:

1. Select Communication ¼ Software Upgrade. The Software Upgrade

screen appears (Figure 3-6).

Figure 3-6: Software Upgrade Screen

2. Click on Browse. Select Software File browser appears (Figure 3-7).

MusicTel-Net/Net+ Installation and Operation Manual 3-5

MusicTel-Net Utility Program

Figure 3-7: Select Software File Browser

3. Browse for the upgrade file (*.bin).

4. When found, click Open (or double-click file). The Password screen appears

(Figure 3-8).

Figure 3-8: Password Screen

5. Enter the password (default value is 1234).

6. Click on OK. A message informing you that data has been transferred

appears (Figure 3-9).

Figure 3-9: Data Transferred Successfully

7. Click on OK to confirm.

3.2.2.3 Set Factory default

To reset the MusicTel-Net to factory defaults:

1. Select Communication ¼ Set Factory Defaults. A warning message

appears (Figure 3-10).

MusicTel-Net/Net+ Installation and Operation Manual 3-6

MusicTel-Net Utility Program

Figure 3-10: Warning Message

2. Click on Yes to confirm. The MusicTel-Net will be reset.

3.2.2.4 Changing a Password

To change a password:

1. Select Communication ¼ Password. The Password changing screen

appears (Figure 3-11).

2. Enter the current password in Current Password field (default value =

1234).

3. Enter the new password in New Password field.

4. Repeat the new password in Confirm New Password field.

5. Click on OK. A confirmation message appears (Figure 3-12).

6. Click on OK. The new password is valid.

3.2.3. Help

The Help menu contains the following functions:

Figure 3-11: Password Changing Screen

Figure 3-12: Changed Password Confirmation

Function Description

Help Topics The Help function in the Music-Net About MusicTel-Net Version information about the MusicTel-Net utility

program

MusicTel-Net/Net+ Installation and Operation Manual 3-7

MusicTel-Net Utility Program

3.2.3.1 Help Topics

To view Help topics:

1. Select Help ¼ Help Topics. The Help file opens displaying the Help topics.

2. Browse the Help module to search for the required topics.

3.2.3.2 About Music-Net

To view the version information, select Help ¼ About Music-Net. The About MusicTel-Net screen appears, displaying the MusicTel-Net Utility Program

version number (Figure 3-13).

Figure 3-13: About MusicTelNet Screen

3.2.4. Button Functions

Button Function

Add Upload MP3 file to the MusicTel-Net device Edit Edit MP3 file parameters on the MusicTel-Net device Download Download MP3 file from the MusicTel-Net device to the PC Delete Delete MP3 file from the MusicTel-Net+ device (relevant for

MusicTel-Net+ only) Refresh Show current Music-Net status Exit Close application Help Show help topics

3.2.5. File Types

When working with the MusicTel-Net utility program, you will encounter the following file extensions:

 *.MP3

This is a media file, used in the MusicTel-Net/Net+. The *.MP3 file can be found in the same directory as Music-Net, unless you have changed the location while saving or via the File/Options menu.

 *.BIN

This is the extension of the firmware upgrade file. This file can only be uploaded into the MusicTel-Net when directly connected via the RS-232. When connected via the network, the function is grayed out.

MusicTel-Net/Net+ Installation and Operation Manual 3-8

MusicTel-Net Utility Program

3.3. Checking the MusicTel-Net Device Status

To view the current configuration of the MusicTel-Net, click on Refresh button.



3.4. ploading MP3 Files to MusicTel-Net Device U



To upload an MP3 file to the system:

1. Click on the Add button. The Add Audio File Screen appears (Figure 3-14).

NOTE

Music-Net creates refresh data from the MusicTel-Net device automatically at every startup.

Verify that a relevant connection between the Music-Net and device is defined.

NOTE

Uploaded MP3 file should correspond to the following parameters:

• Mode – Mono

• Bandwidth – 22KHz.

• Bit rate – 48kb

• Maximum size – 4Mb

Its telecom MUSICTEL-NET PLUS, MUSICTEL-NET User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual